SAMSUNG HW-Q700B (01) PDF MANUAL

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorienting or relocating the receiving antenna.

• Increasing the separation between the equipment and receiver.

• Connecting the equipment to an outlet that is on a different circuit than the radio or TV.

• Consulting the dealer or an experienced radio/TV technician for help.

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (3~4 inches). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.

2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.

3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.

CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

• **(Multi Function) Button:**

– In standby mode, press the (Multi Function) button to turn on the Soundbar.

– Press the (Multi Function) button to change the input source (D.IN → HDMI → Wi-Fi → BT).

• **+/- (Volume) Button:** Adjusts the volume.

• **(Mic On/Off) Button:** Press the button to turn the microphone on or off.

• **Display:** Shows the product’s status and current mode.

• **(Power) Button:** Turns the power on and off.

• **+/- (Volume) Button:** Adjusts the volume.

• **(Source) Button:** Press the button to change the input source (D.IN → HDMI → Wi-Fi → BT).

• **Display:** Shows the product’s status and current mode.

• **POWER:** Connect the Soundbar’s AC power cable.

• **SERVICE:** Connect a USB storage device to upgrade the product’s software.

• **DIGITAL AUDIO IN (OPTICAL):** Connect to the digital (optical) output of an external device.

• **HDMI:** Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.

• **HDMI TO TV (eARC/ARC):** Connect to the HDMI jack on a TV that supports ARC/eARC.

Note: When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable. Do not connect this unit or other components to an AC outlet until all connections between components are complete.

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

The Power button turns the Soundbar on and off.

• **Auto Power Down Function:** The unit turns off automatically in the following situations:

– In D.IN / HDMI / Wi-Fi / BT mode if there is no audio signal for 18 minutes.

Press the Source button to select a source connected to the Soundbar.

Press the Bluetooth PAIR button to switch the Soundbar to Bluetooth pairing mode. Wait for the “BT PAIRING” screen to connect to a new Bluetooth device.

Press the Mute button to mute the sound. Press it again to unmute the sound.

By pressing the SOUND MODE button, you can select the desired audio mode such as Surround, Game, Standard, Adaptive sound.

• **Standard:** Outputs the original sound.

• **Surround:** Provides a wider sound field than standard.

• **Game:** Provides stereoscopic sound to immerse you in the action while gaming.

• **Adaptive sound:** Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.

By pressing the CH LEVEL button, you can adjust the volume of the each speaker such as Center level, Side level, Wide level, Front Top level, Rear level, and Rear top level.

• To control the volume of the each speaker select Center level, Side level, Wide level, or Front Top level in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

• If Surround Speakers are connected, select Rear level or Rear top level and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

• CH LEVEL specifications may differ with the respective model.

By pressing the Sound Control button, you can set the audio function such as Spacefit sound, AVA, Voice enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.

• The Spacefit sound and AVA functions are not supported by Q700B model.

• **Voice enhance mode:** Enhances spoken dialog in movies and TV to make it easier to hear.

• **Night mode:** Optimized for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.

• **7 Band EQ:** Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “Standard”.)

• **Sync:** If the video on the TV and audio from the Soundbar are not synchronized, select Sync in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Sync is only supported for some functions.)

• **Surround speaker mode:** Available settings are supported only by Q930B model.

• **Virtual Speaker:** Function can be turned ON/OFF by using the Up/Down buttons.

You can play or pause music by pressing the Play/Pause button.

Press the indicated areas on the button (Up/Down/Left/Right) to select or set functions.

• **Music Skip:**

– Press the Right button to select the next music file.

– Press the Left button to select the previous music file.

• **ID SET:**

– Use this option when the Subwoofer or Surround Speakers are not connected or need reconnection.

– While powered off, press and hold the Up button for 5 seconds to perform ID SET.

Press the Info button to display information about the active function or the codec available. In BT mode, it displays the connected device (when pairing is complete) or “BT ready” (when pairing is required).

Push the WOOFER LEVEL button up or down to adjust the level of the woofer (bass).

Push the VOLUME button up or down to adjust the volume.

• **Mute:** Press the VOL button to mute the sound. Press it again to unmute the sound.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. The desired item can be adjusted using the Up/Down buttons. This function is enabled in Sound mode excluding Standard mode.

• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

• Once the bass level is changed, the woofer level will be also adjusted accordingly.

AVA analyzes external noise in real time while the soundbar is playing, so that voice audio can always be heard clearly.

• No data is saved during the analysis.

• This function is not supported by the Q700B model.

Note: The Surround Speakers will not produce sounds for 2 channel output while Standard mode is in use. To enable sound for the Surround Speakers, change the effect mode to Surround.

This function allows you to adjust the Soundbar volume using your TV’s IR remote control.

• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported.

• Set the TV speaker to External Speaker to use this function.

• Supported manufacturers include: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA.

1. Turn Off the Soundbar.

2. Push up and hold the WOOFER button on the Soundbar remote for 5 seconds.

Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order, indicated on the Soundbar display:

• **”OFF-TV REMOTE”** (Default mode): Disables TV remote control.

• **”SAMSUNG-TV REMOTE”**: Enables a Samsung TV’s IR remote control.

• **”ALL-TV REMOTE”**: Enables a third-party TV’s IR remote control.

Use the Power cord to connect the Subwoofer, Surround Speakers (if applicable), and Soundbar to an electrical outlet in the following order:

1. Connect the Power cord to the Subwoofer.

2. Connect the power cord to the Left and Right Surround Speakers (optional, applicable models only).

3. Connect the Power cord to the Soundbar Main Unit.

4. Plug all power cords into electrical outlets. The Subwoofer and Surround Speakers (if connected) should automatically link to the Soundbar when the Soundbar is turned on (LINK LED on speakers turns solid blue).

NOTE:

• Connect the Subwoofer and Surround Speakers power before connecting the Soundbar.

• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.

For optimal surround sound, position the speakers as follows:

• **Soundbar:** Centered below or in front of the TV.

• **Subwoofer:** Typically placed to the side of the TV/Soundbar setup.

• **Surround Speakers (L/R):** Placed behind the listening position, angled towards the listener at approximately 135° to 150° relative to the front center.

CAUTION:

• Wireless receiving antennas are built into the wireless subwoofer and surround speakers. Keep the units away from water and moisture.

• For optimal listening performance, make sure that the areas around the wireless subwoofer and surround speakers locations are clear of any obstructions.

An optimal surround sound may be delivered depending on the position of the rear speaker. To activate this mode, select the Surround Speaker mode using the remote control of the Soundbar:

1. Press the (Sound Control) button.

2. Navigate to the “Surround speaker” option.

3. Use the ▲ (Up) / ▼ (Down) buttons to select either “Front” or “Rear”.

• **Front positioning:** Place the surround speakers facing forward, aligned with the main soundbar.

• **Rear positioning (Default):** Place the surround speakers behind the listening area, angled towards the listener.

NOTE:

• This mode is available only with Soundbar models including a specific surround speaker (HW-Q930B).

• In Front speaker mode, position the surround speakers toward you.

Before performing the manual connection procedure (ID SET):

• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly.

• Make sure that the Soundbar is turned off.

1. Turn off the Soundbar main unit.

2. Press and hold the **ID SET** button on the rear of the subwoofer and surround speakers for at least 5 seconds. The red indicator at the rear of each speaker turns off and the blue indicator (LINK LED) blinks fast.

3. Press and hold the **Up** button on the Soundbar remote control for 5 seconds.

• The “ID SET” message appears on the display of the Soundbar for a moment, and then it disappears.

• The Soundbar will automatically power on when ID SET is complete.

4. Check if the LINK LED on the Subwoofer and Surround Speakers is solid blue. This indicates the connection is complete.

NOTE:

• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.

• Interference may occur if you use a device near the Soundbar that uses the same frequency.

• The maximum transmission distance is about 32.8 ft (10 m), but may vary. Steel-concrete or metallic walls can block the signal.

• Keep the units away from water and moisture and ensure the area around them is clear of obstructions.

Connecting via HDMI ARC (Audio Return Channel) or eARC (enhanced Audio Return Channel) allows TV audio to be sent to the Soundbar through the HDMI cable, eliminating the need for a separate optical cable. eARC supports higher bandwidth audio formats like Dolby Atmos.

1. With the Soundbar and TV turned off, connect one end of an HDMI cable (High Speed HDMI Cable with Ethernet recommended) to the **HDMI TO TV (eARC/ARC)** port on the bottom of the Soundbar.

2. Connect the other end of the HDMI cable to the **HDMI IN (ARC/eARC)** port on your TV. Ensure you use the port specifically labeled ARC or eARC.

3. Turn on the Soundbar and the TV.

4. The Soundbar display should show **”TV ARC”**. If connected to an eARC port and the TV supports it, **”eARC”** will appear on the display. The Soundbar will play TV sound.

• If “TV ARC” does not appear, ensure the cable is in the correct ports. Press the (Source) button on the Soundbar remote or top panel to select **”D.IN”** mode manually. The display cycles “D.IN” then “TV ARC”.

• To connect with eARC, the eARC function in the TV menu must be set to On (or Auto). Refer to your TV user manual (e.g., Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)).

5. You can now use the TV’s remote control to adjust the Soundbar volume.

NOTE:

• If both HDMI and optical cables are connected, the HDMI signal takes priority.

• Use a coreless HDMI cable if possible, or one with a diameter less than 0.55 inches (14 mm).

• This function requires ARC/eARC support on the TV and cable.

• For Dolby Digital audio from broadcasts, set the TV’s “Digital Output Audio Format” to Dolby Digital (not PCM) for better quality.

• ARC/eARC supports Dolby Atmos. Ensure your content supports Dolby Atmos®.

1. With the TV and Soundbar turned off, connect the **DIGITAL AUDIO IN (OPTICAL)** port on the Soundbar to the **OPTICAL OUT** port on the TV using an optical cable (not supplied). If the cable terminals have covers, remove them first.

2. Turn on the Soundbar and the TV.

3. Press the (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the **”D.IN”** mode.

4. The TV sound will output from the Soundbar.

Note: If both HDMI and optical cables are connected, the HDMI signal is received first.

Connecting via Bluetooth allows you to hear stereo sound wirelessly.

• Only one Samsung TV can be connected at a time.

• Check if your Samsung TV supports Bluetooth.

1. Put the Soundbar into Bluetooth pairing mode:

• Press the **PAIR** button on the Soundbar remote control. The display shows “BT PAIRING”.

• OR: Press the (Source) button on the top panel to select “BT”. If it shows “BT READY” (indicating a previous connection), press and hold the (Source) or (Mic On/Off – Q930B/Q800B) button on the top panel for more than 5 seconds until “BT PAIRING” displays.

2. On your Samsung TV, navigate to the Bluetooth speaker list menu (e.g., Home → Menu → Settings → All Settings → Sound → Sound Output → Bluetooth Speaker List).

3. Select **”Soundbar Q***B (Bluetooth)”** from the list on the TV screen. An available Soundbar will show “Need Pairing” or “Paired”. Select it to establish the connection.

4. Once connected, **[TV Name] → “BT”** appears on the Soundbar’s front display.

5. You can now hear Samsung TV sound from the Soundbar. After the first connection, use the “BT READY” mode to reconnect.

If the device fails to connect:

• If you see an existing “Soundbar Q***B” entry in the TV’s speaker list, delete it.

• Repeat steps 1 through 3.

Press the (Source) button on the top of the Soundbar or the (Source) button on the remote control to select any mode other than “BT”.

• Disconnecting may take a moment as the TV needs to receive a response from the Soundbar. The time required may vary depending on the Samsung TV model.

• **BT READY:** In this mode, you can reconnect any Samsung TV or mobile device that was connected previously.

• **BT PAIRING:** In this mode, you can connect a new device to the Soundbar. (Activate by pressing the PAIR button on the remote or pressing and holding the (Source) / (Mic On/Off) button on the top panel for more than 5 seconds while in “BT” mode).

• Locate a new device within 3.28 ft (1 m) for initial pairing.

• If asked for a PIN code, enter <0000>.

• The Soundbar automatically turns off after 18 minutes in the Ready state.

• Bluetooth search/connection may fail if:

– There is a strong electrical field around the Soundbar.

– Several Bluetooth devices are paired simultaneously.

– The Bluetooth device is off, not in place, or malfunctions.

• Keep devices generating electromagnetic waves (microwaves, wireless LAN devices) away from the Soundbar.

Pre-connection Checklist:

• Wi-Fi connection is available only on Samsung TV.

• Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.

• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).

• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.

• TV menus may differ depending on the year of manufacture.

• You must connect the Soundbar to the wireless router first before connecting the TV.

Steps:

1. Connect the Soundbar to your Wi-Fi network using the SmartThings app (See “Method 2. Connecting via Wi-Fi (Wireless Network)” for mobile devices).

2. On your Samsung TV, change the input source using the Audio menu to select the Soundbar.

• For Samsung TVs released in 2017 or later: Go to Home → Menu → Settings → All Settings → Sound → Sound Output → Select **Soundbar Q***B (Wi-Fi)**.

NOTE: The Wi-Fi Dolby Atmos connection is available in some Samsung TVs and some Soundbar models.

Q-Symphony allows the Soundbar to sync with a compatible Samsung TV, outputting sound through both devices simultaneously for an optimized surround effect.

1. Connect the Soundbar to the TV using an HDMI Cable, Optical Cable (not supplied), or Wi-Fi.

2. On the Samsung TV, go to the Sound Output menu (usually under Sound settings).

3. Select the option that includes both TV and Soundbar, typically displayed as **”TV+Soundbar”** or **”TV + [AV] Soundbar series name (Connection Type)”** (e.g., TV + [AV] Soundbar Q930B (HDMI)).

NOTE:

• Functionality depends on the Codec supported by the TV.

• Requires HDMI, Optical, or Wi-Fi connection.

• The exact menu wording may differ by TV model.

• Ensure TV and Soundbar are connected to the same wireless router/frequency if using Wi-Fi.

• This function is available on select Samsung TVs and Soundbar models.

Spacefit sound optimizes sound quality by analyzing the listening space. This method is not available for Q700B models.

1. Press the (Sound Control) button on the remote control.

2. Use the Up/Down buttons to navigate to the **”Spacefit sound Off”** option.

3. Press the ▲ (Up) button to select **”Spacefit sound On”**.

• This is available in all Sound modes.

This method uses the TV’s microphone (requires a compatible Samsung TV) to optimize the sound.

1. On your Samsung TV menu, navigate to Intelligent Mode Settings (e.g., Home → Menu → Settings → All Settings → General → Intelligent Mode Settings).

2. Enable the **Adaptive Sound+** mode.

• The sound mode on your Soundbar will automatically change to **Adaptive Sound+** when this TV feature is enabled.

NOTE: This function works when the Soundbar connects to some Samsung TVs. Q700B models support only this method of enabling Spacefit Sound (via TV).

Pre-connection Checklist:

• If the device’s Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.

• Make sure the content supports Dolby Atmos® / DTS:X.

Steps:

1. Use an HDMI cable to connect the **HDMI OUT** port on the external device (e.g., Blu-ray player, game console) to the **HDMI** port on the bottom of the Soundbar.

2. Use another HDMI cable to connect the **HDMI TO TV (eARC/ARC)** port on the bottom of the Soundbar to the **HDMI IN (ARC/eARC)** port on the TV.

3. Turn on the Soundbar, TV, and the external device.

4. Press the (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the **”HDMI”** mode.

5. The Soundbar display will indicate “HDMI” mode, and the Soundbar will start playing sounds from the external device.

NOTE:

• When playing Dolby Atmos® or DTS:X content, refer to the “Output specifications” tables for channel information.

• When Dolby Atmos® is activated, “DOLBY ATMOS” appears on the front display.

• When DTS:X is activated, “DTS:X” appears on the front display.

• Configure Dolby Atmos® / DTS:X on your player/device: Open the audio output options in the settings menu and ensure “No Encoding” or “Bitstream (unprocessed)” is selected for Bitstream audio output. (e.g., Samsung BD Player: Home Menu → Sound → Digital Output → select Bitstream (unprocessed)).

Supported UHD Signals Specification (3840 x 2160p):

• Supported specification may vary depending on the connected external device or usage conditions.

1. Use an optical cable (not supplied) to connect the **DIGITAL AUDIO IN (OPTICAL)** port on the Soundbar main unit to the **OPTICAL OUT** port on the external device (e.g., BD/DVD player, Set-top box, Game console).

2. Turn on the Soundbar and the external device.

3. Press the (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the **”D.IN”** mode.

4. Your Soundbar will play sounds from the external device.

• When connecting a new Bluetooth device, ensure it is within 3.28 ft (1 m) distance.

1. Put the Soundbar into Bluetooth pairing mode:

• Press the **PAIR** button on the Soundbar remote control. The display shows “BT PAIRING”.

• OR: Press the (Source) button on the top panel to select “BT”. If it shows “BT READY”, press and hold the (Source) or (Mic On/Off – Q930B/Q800B) button on the top panel for more than 5 seconds until “BT PAIRING” displays.

2. On your mobile device, open the Bluetooth settings and select **”Soundbar Q***B”** from the list of available devices.

3. Once connected, **[Mobile Device Name] → “BT”** appears on the Soundbar’s front display.

4. Play music files from your mobile device through the Soundbar.

• After the first connection, use the “BT READY” mode to reconnect.

If the device fails to connect:

• If you have an existing “Soundbar Q***B” entry in your mobile device’s list, delete it.

• Repeat steps 1 and 2.

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual (usually involves selecting ‘disconnect’ in the device’s Bluetooth settings).

• Alternatively, press the (Source) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode away from “BT”.

• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display **”BT DISCONNECTED”** on the front display.

• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. Disconnection time may differ depending on the Bluetooth device.

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).

2. On the app, follow the screen instructions to add the Soundbar.

• An automatic pop-up may appear on some devices when the app detects the Soundbar nearby. If so, tap “Add now”.

• If the pop-up window does not appear, press the “+” icon on the Home screen of the SmartThings app and follow the steps to manually add the Soundbar.

3. Once added, the Soundbar will be connected to your Wi-Fi network and controllable via the SmartThings app.

Tap Sound allows you to play sound from your compatible mobile device through the Soundbar by simply tapping the device on the Soundbar.

• This function may not be supported, depending on the mobile device.

• This function is only compatible with Samsung mobile devices with Android 8.1 or later.

1. Turn on the Tap Sound function on your mobile device (See “Setting the Tap Sound function” below).

2. Gently tap the mobile device on the top surface of the Soundbar. A message window will appear on your mobile device.

3. Select **”Start now”** in the displayed message window. A Bluetooth connection is established.

4. Play the sound content on your mobile device; it will now play through the Soundbar.

Important Notes:

• This function uses Bluetooth triggered by vibration detection.

• Avoid tapping sharp corners of the mobile device on the Soundbar to prevent scratches.

• Using a case on the mobile device is recommended. Tap lightly on the wide area on the upper portion of the Soundbar.

• Ensure the SmartThings app is updated to the latest version.

• The function may not work in power-saving mode or near devices causing radio interference.

Use the SmartThings app to enable the Tap Sound function:

1. On your mobile device, run the SmartThings app.

2. Select the Menu icon (☰) → Settings (⚙).

3. Set **”Tap View, Tap Sound”** to On. This allows the function to work when the mobile device moves close to the Soundbar.

AirPlay 2 allows streaming music, podcasts, and other audio from Apple devices to the Soundbar.

• This feature may not be available in some countries.

• This Samsung Soundbar supports AirPlay 2 and requires iOS 11.4 or later on your Apple device.

1. Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device (iPhone, iPad, or Mac).

2. On your Apple device, open an AirPlay-supported app or the Control Center.

3. Tap the AirPlay icon (usually looks like a screen with a triangle pointing up).

4. Select your Samsung Soundbar from the list of available devices to play the current audio.

• Install on a vertical wall only.

• Do not install in a place with high temperature or humidity.

• Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose another installation point.

• Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs.

• Purchase wall mounting screws according to the type and thickness of the wall. Recommended: Diameter M5, Length 1 3/8 inches (35 mm) or longer.

• Connect cables from the unit to external devices before you install the Soundbar on the wall.

• Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.

1. Place the **Wall Mount Guide** against the wall surface. Ensure it is level. If mounting below a TV, position the guide at least 2 inches (5 cm) below the TV.

2. Align the Guide’s **Center Line** with the center of your TV (or the desired installation center). Tape the Guide to the wall.

3. Use a pen tip or sharp pencil to push through the center of the **A-TYPE** images on each end of the Guide to mark the screw hole locations. Remove the Wall Mount Guide.

4. Using an appropriately sized drill bit, drill a hole in the wall at each marking. If the markings do not align with wall studs, insert appropriate wall anchors (mollies) into the holes first.

5. Insert a **Holder-Screw** through each of the two provided support screws (M4 x L10 are for attaching brackets to soundbar, wall screws are not supplied). Screw each support screw firmly into the drilled holes (or anchors).

6. Attach the two **Bracket-Wall Mounts** to the bottom of the Soundbar using two **Screws (M4 x L10)**. Ensure the hanger part of the brackets faces the rear of the Soundbar.

7. Hang the Soundbar onto the **Holder-Screws** attached to the wall. Slide the Soundbar down slightly so the Bracket-Wall Mounts rest securely on the Holder-Screws.

You need to purchase wall mounts separately as they are not sold by Samsung Electronics.

Notes for Wall Mounting:

• Ensure the wall mounts can support more than 17.6 lbs (8.0 kg).

• The speakers have a 1/4 – 20 UNC threaded insert for mounting.

• Compatible standard screw specifications: 6.35 mm (0.25 Inch) ø, 1.27 mm (0.05 Inch) Pitch, 18 mm (0.70 Inch) long. Quantity: Left 1 EA / Right 1 EA.

• Check the strength of the wall before installation. Reinforce if necessary.

• Do not install the speakers sideways or upside down.

1. Take the four provided **Rubber-Feet (BN67-00398L)**.

2. Attach one Rubber-Foot to each corner on the bottom of the Soundbar main unit.

3. Ensure the Rubber-Feet are placed so they do not lie outside the edges of the TV stand when the Soundbar is positioned.

4. Carefully place the Soundbar onto the TV stand, aligning the center of the Soundbar with the center of the TV.

5. If applicable (Q930B/Q800B), ensure the microphones on the top front edge are not obstructed by the TV or stand to allow for voice recognition.

When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off.

• To use the Auto Update function, the Soundbar must be connected to the Internet via Wi-Fi.

• The Wi-Fi connection will be terminated if the Soundbar’s power cord is disconnected or power is cut off. If power is restored, turn on the Soundbar and reconnect it to the Internet for Auto Update to resume.

Samsung may offer firmware updates for the Soundbar.

1. Go to the Samsung Electronics website (www.samsung.com) → navigate to customer support.

2. Search for your Soundbar model name.

3. Download the latest upgrade file (USB type). Refer to the Upgrade Guide for more details.

4. Unzip the downloaded file. This should create a folder containing the firmware files.

5. Copy this folder (not just the files inside it) to the root directory of a USB storage device.

6. Connect the USB drive to the **SERVICE** port on the bottom of the Soundbar.

7. Turn on the Soundbar.

8. The update process should begin within 3 minutes, displaying the message **”UPDATE”** on the Soundbar’s screen.

Important:

• During the update, do not turn off the Soundbar or remove the USB drive.

• If “UPDATE” does not appear, disconnect the power cord from the Soundbar, reconnect it, and try again.

• If the latest version is already installed, no update will occur.

• Update may not be supported depending on the USB drive type.

1. Ensure the Soundbar is powered on.

2. Press and hold the **+ (Volume Up)** and **- (Volume Down)** buttons located on the top panel of the Soundbar simultaneously for at least 5 seconds.

3. The display will show **”INIT”**.

4. The Soundbar is now initialized (reset to factory defaults).

CAUTION: All settings of the Soundbar will be initialized. Perform this only when necessary.

• Check whether the power cord of the Soundbar is correctly inserted into the outlet and the Soundbar itself.

• Remove the power cord, re-insert it, and try turning the Soundbar on again.

• Power cycle the connected external device (TV, Blu-ray player, etc.) and try again.

• If there is no signal from the selected source (D.IN, HDMI, Wi-Fi, BT), the Soundbar automatically turns off after 18 minutes. Ensure the source device is on and providing a signal, or turn the Soundbar power back on manually.

• Point the remote directly at the soundbar’s front panel.

• Replace the batteries (2 x AAA) with new ones, ensuring correct polarity.

• The microphone is turned off (applicable to Q930B/Q800B models).

• Turn on the microphone using the (Mic On/Off) button on the top panel of the Soundbar.

• Check if the volume of the Soundbar is too low or muted. Adjust the volume using the remote or top panel buttons.

• If an external device (Set-top box, Bluetooth device, mobile device, etc.) is connected, check and adjust the volume of that external device.

• For TV sound output, ensure the TV’s sound output setting is set to select the Soundbar. (For Samsung TV: Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar).

• Check the cable connection (HDMI or Optical) between the source device/TV and the Soundbar. Ensure it’s secure and in the correct ports. Remove the cable and connect again.

• Remove the Soundbar’s power cord completely from the wall outlet, reconnect it, and turn the power back on.

• If the issue persists, initialize the product (reset to factory defaults) and try again.

• Check the LED indicator on the rear of the Subwoofer and Surround Speakers. It should be solid blue, indicating a successful connection.

• If the indicator is blinking blue (recovering connection) or is red (standby/failed connection), try reconnecting the Soundbar and the speaker(s) using the ID SET procedure.

• Ensure there are no obstacles (walls, furniture, other electronics) between the Soundbar and the Subwoofer/Surround Speakers.

• Move the speakers closer to the Soundbar.

• Move other devices sending radio frequency signals (like Wi-Fi routers, microwaves) away from the Soundbar system, as they might interfere with the wireless connection.

• Remove and reconnect the power plug for the Soundbar, Subwoofer, and Surround Speakers.

• Check for any objects between the Soundbar and the Subwoofer/Surround speaker. Reposition them to clear the path.

• If the Subwoofer and Surround Speaker are too far from the Soundbar, move them closer.

• If the Soundbar is near an instrument or electrical device causing radio interference (e.g., microwave, wireless router), move the Soundbar away from such devices.

• If your TV is connected wirelessly, try changing the TV network connection status from wireless to a wired (Ethernet) connection.

• The original volume of the content you are playing might be low.

• Try adjusting the Subwoofer level using the WOOFER LEVEL button on the remote control.

• Bring the Subwoofer speaker closer to the main Soundbar unit.

• Check whether the HDMI cable is correctly connected to the ARC/eARC terminal on both the TV and the Soundbar.

• Connection may not be possible if a connected external device (set-top box, game machine, etc.) is interfering. Try connecting the Soundbar directly to the TV’s ARC/eARC port.

• HDMI-CEC (Consumer Electronics Control) may not be activated on the TV. Turn on the CEC function in the TV menu. (For Samsung TV: Home → Menu → Settings → All Settings → Connection → External Device Manager → Anynet+ (HDMI-CEC) → ON).

• To use eARC, the eARC function in the TV menu must be set to On (or Auto). (For Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode → Auto).

• Your TV or source device might be sending an audio signal format the Soundbar isn’t processing correctly in its current state, or the TV cannot pass through.

• Change the TV’s digital audio output format to **PCM** or **Dolby Digital**. (For a Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → Digital Output Audio Format → Select PCM or Dolby Digital).

• When connecting a new device, make sure the Soundbar is in **”BT PAIRING”** mode. (Press the PAIR button on the remote or press and hold the Source/(Mic) button on the unit for at least 5 seconds).

• If the Soundbar is already connected to another Bluetooth device, disconnect that device first before attempting to pair a new one.

• On the device you are trying to connect (e.g., TV or mobile phone), remove the “Soundbar Q***B” entry from its saved/paired Bluetooth devices list. Then try pairing again.

• Check if the automatic TV connection feature might be disabled. While the Soundbar is in “BT READY” mode, press and hold the Play/Pause button on the Soundbar remote for 5 seconds. If it shows “OFF-TV CONNECT”, press and hold the button again for 5 seconds to switch to “ON-TV CONNECT”.

• Remove and reconnect the power plug for the Soundbar, then try again.

• Initialize the product (reset) and try pairing again.

• Some devices can cause radio interference if located too close to the Soundbar (e.g., microwaves, wireless routers). Move such devices away.

• If the connected Bluetooth device moves too far away from the Soundbar (beyond the effective range, typically around 30 feet/10 meters, less with obstacles), the sound may drop out. Move the device closer to the Soundbar.

• If a part of your body is in contact with the Bluetooth transceiver on the sending device, or if the Soundbar/device is installed on metal furniture, the sound may drop out. Check the installation environment and avoid blocking the signal path.

• Check whether your wireless router is turned on and connected to the internet.

• Turn the router off, wait a minute, turn it back on, and then try connecting the Soundbar again (using the SmartThings app).

• The Soundbar may not connect if the Wi-Fi signal is too weak. Try moving the router closer to the Soundbar, or remove any obstacles between them.

• If your wireless router is new, or if you have changed its settings (like Network Name/SSID or password), you will need to reconfigure the Soundbar’s network settings using the SmartThings app.

• When you turn off the Soundbar while watching TV, the power synchronization feature with the TV might be disabled.

• To re-enable it, ensure you turn off the TV *first* before turning off the Soundbar (or let the Soundbar turn off automatically).

The Active Voice Amplifier (AVA) function (applicable models only – Q930B/Q800B) is not available in the following cases:

• When using the Q-Symphony function (TV + Soundbar sound output).

• When the Soundbar’s microphone is turned off using the (Mic On/Off) button.

• If you connect your Soundbar to a mobile device (e.g., via Bluetooth) while the Soundbar is already connected to the TV, the Soundbar will output sound from the mobile device while maintaining the TV connection in the background.

• This means the TV sound will not be delivered through the Soundbar while the mobile device audio is playing.

• To hear the TV sound again, disconnect the mobile device from the Soundbar (e.g., turn off Bluetooth on the mobile device or select a different output on the mobile device).

Press and hold the **CH LEVEL** button on the remote control of the Soundbar for 30 seconds.

• This will toggle the Wi-Fi connection On or Off.

• Precaution: The Soundbar will restart automatically after turning Wi-Fi on or off.

Press and hold the **TONE CONTROL** button on the remote control of the Soundbar for 30 seconds.

• This will toggle the Bluetooth function On or Off.