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How do I place a call on the POLYCOM VVX350?
Lift handset.
Dial extension press a speed dial, or dial a 10-digit phone number.
How do I answer a call on the POLYCOM VVX350?
Lift handset OR Press headset or speaker button.
How do I place a call on hold on the POLYCOM VVX350?
While on a call press Hold.
Line key will flash.
How do I retrieve a held call on the POLYCOM VVX350?
Press Resume or the flashing line key.
How do I use the History/Redial features on the POLYCOM VVX350?
Press the Left side of Circle to scroll through your Received Calls.
Press the Right side of Circle to scroll through your Placed Calls.
Press the Bottom of Circle to scroll through your Missed Calls.
Press Dial to call.
How do I park a call on the POLYCOM VVX350?
With a call connected, Press More.
Press Park – it will read out the extension it is parked at.
How do I retrieve a parked call on the POLYCOM VVX350?
Dial the extension the call is parked at.
How do I enable and disable Do Not Disturb on the POLYCOM VVX350?
To enable Do Not Disturb: press DND.
To disable Do Not Disturb: press DND again.
How do I perform a blind transfer on the POLYCOM VVX350?
While on a call, press Transfer.
Dial number.
Hang up or Press Transfer again.
How do I perform a consult transfer on the POLYCOM VVX350?
While on a call, press Transfer.
Dial number.
Wait for the Party to answer, Announce the call.
Hang up to complete the transfer.
How do I transfer a call to voicemail on the POLYCOM VVX350?
While on a call, press Transfer.
Dial *+ extension you want to transfer to.
Hang up.
How do I initiate a conference call on the POLYCOM VVX350?
While on a call, press More.
Press Confrnc.
Dial number to add.
Press More.
Press Confrnc again and all parties will be connected.
Note: Press More, Split to Split apart the conference, to join the calls back together, press resume so you are talking with one of the parties, press More, Join.
How do I enable call forwarding on the POLYCOM VVX350?
Press Forward.
Select when you want to Forward: Always, No Answer, Busy.
Enter in the number you want to forward to.
Press Enable.
How do I disable call forwarding on the POLYCOM VVX350?
Press Forward.
Select the Forwarding option you want to disable.
Press Disable.
How do I control the volume on the POLYCOM VVX350?
Located in the bottom center of the phone, increase volume by pressing + and decrease volume by pressing -.
Change the ringer volume while in idle mode or while phone is ringing.
Pick up the handset or press the speaker button to adjust volume settings for each.
How do I change the ringtone on the POLYCOM VVX350?
Press Home.
Scroll to Settings (7).
Choose 1 for Basic.
Choose 4 for Ring Type.
Select your Ringtone.
Press Home to Exit.
What are the Soft Key functions on the POLYCOM VVX350?
New Call – Generates dial tone for a call.
Directory – Save/Access your Contacts.
Forward – sends call to another number.
DND – Sends calls directly to voicemail.
Dial – dials the number.
Hold – Places a call on Hold.
Resume – takes a call off hold status.
Transfer – Transfers a call.
Blind – Transfers a call Blind.
Consultative – Transfers a call and lets you talk to the third party.
More – Lists more options.
Directory, Corporate Directory, recent calls, or favorites.
Conference – Initiates/completes a conference.
Split – Splits a conference call apart.
Join – Merges two calls into one call.
Manage – Manage the conference call.
Far Mute – Mutes highlighted party.
Remove – Removes highlighted party.
Info – Information on the Participant.
Back – Brings you back one screen.
Lines – Shows the lines that are in use.
Calls- Shows the calls that you are on.
Park – Parks a call on the system that anyone can pick up by dialing the park extension listed when the call is placed on park.
Call Flip- Flips the call to the Desktop or Cell phone app.
End Call – Hangs up an active call.
Cancel – backs out of transfer or conference screen.
Reject – Transfers call to your voicemail or forwarding condition.
Select – chooses highlighted option.
What are the Hard Key functions on the POLYCOM VVX350?
Transfer – sends a call to third party.
Messages – Calls Voicemail.
Hold – Places a call on Hold.
Back – Brings you back one menu level.
Home – changes options and settings.
Headset – Press this to use a headset.
Mute – Makes it so people can’t hear you.
Speaker – Takes phone off hook.
Left side of Circle – Received Calls.
Right side of Circle – Placed Calls.
Bottom of Circle – Missed Calls.
Top of Circle- Favorites.
Center of Circle – Select.
How do I enable a standard headset on the POLYCOM VVX350?
Plug in the headset to the headset plug on the back of the phone.
Press the Green Headset Button.
Press the Button on the side of the headset to get dial tone.
Note: The Headset Button will have to be pressed every time you answer or place a call, not a True Wireless Solution.
How do I enable an Electronic Hook Switch (EHS) headset on the POLYCOM VVX350?
Plug EHS (Electronic Hook Switch) in to the headset plug on the back of the phone.
Press Home on your phone.
Choose Settings (7).
Choose Basic (1).
Choose Preferences (1).
Choose Headset (3).
Choose Headset Memory (1).
Choose Enabled (2).
Press Back.
Choose Hookswitch Mode (2).
Choose you Headset Type.
Choose Yes.
Your Phone will reboot.
Press the Button on the side of the headset to get dial tone.
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