PHILIPS XU2100 (01) PDF Document

Before using your PHILIPS XU2100 for the first time, please follow these steps:

1. Take the appliance out of the box and remove all packaging.

2. Remove the protection covers.

The PHILIPS XU2100 robot vacuum and station include the following components:

1. Start/stop button

2. Home button

3. Top cover

4. 360° laser navigation (LiDAR)

5. Air outlet

6. Washable filter

7. Lid of the washable filter

8. Dust bin lid

9. Dust bin

10. Water inlet

11. Charging contact points (robot)

12. Water tank

13. Release button of the water tank

14. Brush cover

15. Main brush

16. Power on/off switch

17. Front caster wheel

18. Sensor to avoid cliff and wall

19. Anti-drop sensor (3x)

20. Side brush

21. Main wheels

22. Mop pad holder

23. Washable mop pad (2x)

24. Dust bag (2x)

25. Canister lid

26. Dust bag compartment

27. Auto-Empty station

28. Indicator light

29. Charging contact points (station)

30. Auto-Empty inlet

31. Power cord socket

32. Placemat

33. Brush cleaning tool

To choose the best location and install the station for your PHILIPS XU2100, follow these tips and steps:

Tips for choosing the best location:

• Do not place the station in bright sunlight or under furniture. This will block the infrared signal that helps the robot find its way back to the station.

• Install the station on a level surface against a wall.

• Install the station on a hard floor.

• Do not place the station near stairs or a heating source (radiator).

• Install in a location with good WiFi coverage.

Install the station:

1. Install the station with 0.5 meters of space on the sides and 1.5 meters in front of the station for proper placement.

2. Connect the station to the power supply.

3. Make sure that the remaining part of the power cable is well concealed behind the station so that the robot cannot drive over it.

4. Place the dust bag in the dust bag compartment of the station.

1. Attach the side brush by clicking it into the correct position on the bottom of the robot.

2. Attach the mop pad holder to the bottom of the water tank of the robot.

3. Slide the straight side of the washable mop pad into the correct slot of the mop pad holder.

4. Attach the washable mop pad to the velcro material of the mop pad holder.

1. Press the on/off switch on the bottom of the robot to switch it on.

2. Turn the robot to its correct position and put it on the floor in front of the station.

3. Make sure the station is connected to the wall socket.

4. Press the home button. The robot will drive to the correct position in the station.

5. Wait until the robot is fully charged. The white LED on the station will light up to indicate that the robot is charging.

If the battery is empty and the robot will not drive itself to the station:

1. Turn the robot to its correct position and put it on the floor in front of the station. The water tank should be facing the station.

2. Align the charging contact points on the water tank of the robot with the charging contact points on the station.

3. Push the robot against the station so that the charging contacts of the robot make contact with the charging contacts of the station. The lights in the two buttons on top of the robot will flash slowly to indicate charging.

The Philips HomeRun robot app allows you to manage your PHILIPS XU2100 and offers help and support with the following features:

1. How-to-use videos.

2. Full user manual.

3. FAQs.

4. Contact Consumer Care.

5. Create a map of your home.

6. Select which rooms to clean.

7. Choose between different cleaning modes and settings for each room.

8. View the status of the cleaning run in real time and see the battery level.

9. Receive notifications and alerts.

10. Schedule a cleaning run.

11. See the maintenance status and find replacement parts.

Before you begin, make sure that the robot and your mobile device have good Wi-Fi coverage.

1. Press the ‘Add robot’ button in the app and follow the instructions.

2. Pair the robot with the WiFi in the app. Make sure that you have your WiFi password at hand.

3. Press and hold the start/stop button and home button at the same time for three seconds. The lights in the buttons will flash orange to indicate that the robot is in Wi-Fi set-up mode.

4. Click the join button if it’s visible in the app to connect with the ‘Philips robot’ network. If the join button is not visible, leave the app and go to WiFi under ‘Settings’ on your mobile device to select and connect to the ‘Philips robot’ network.

Your robot can connect to both 2.4GHz and 5GHz frequency WiFi bands.

If Wi-Fi pairing fails:

• Check your Wi-Fi connection.

• Check if you selected the correct model.

• Check if you entered the correct Wi-Fi password.

• Check if the robot is still in Wi-Fi set-up mode (the lights in the two buttons on the robot are still flashing orange).

You can set the language of the voice alerts immediately after you have connected the robot to Wi-Fi.

1. Make sure that the robot is connected with the app.

2. In the app, you can find the option to change the language in two places:

• On the same app screen where you are asked to name the robot.

• Or by pressing the setting icon at the top right corner and then choosing the Robot settings tab.

3. Then choose the language of the voice alert there.

How mapping works:

The robot drives through the rooms and the laser navigation quickly scans the rooms to build a map of the floor.

Map Edit:

In the app, you can use Map Edit to:

• Edit rooms (merge/divide rooms, name rooms) to customize the cleaning routine per room.

• Set up restricted areas to specify where the robot is allowed to clean and where it is not.

• Create a map for each floor of your home and store up to 5 maps. You can lock up to 3 maps to prevent them from being accidentally overwritten.

Preparing the room for mapping:

• Tidy up the area.

• Put furniture in the proper place.

• Put away loose and small obstacles to avoid permanently storing them on the map.

• Open all in-house doors and close doors to the outside.

Create and edit a map:

During mapping, your robot will not clean.

1. To create a map, click “Create map” in the home screen after pairing, or if no map exists. Alternatively, click the setting icon, select “My maps”, and select the “+” icon. Follow the in-app instructions.

2. To edit a map, select the map icon in the home screen or go to settings, select “My maps”, and select “Edit map” for the desired map.

In the app, you can set up restricted areas to indicate where the robot is allowed to clean and where it is not.

Virtual wall and No-Go zone:

Create virtual walls and No-Go zones for areas you do not want the robot to go. Use these to:

• Protect fragile objects. The robot cannot detect small obstacles like shoes, toys or cables, nor can it detect shiny, transparent (e.g. glass) or dark obstacles or surfaces.

• Prevent the robot from getting stuck while cleaning.

• Protect the robot. The robot should be kept away from liquids and wet areas such as pet bowls and plant trays.

No-Mop zone:

Create No-Mop zones to prevent the robot from mopping carpets or rugs. The robot will avoid these zones when the mop pad holder is attached. When the mop pad holder is not attached, the robot will vacuum the No-Mop zone.

In the app, the following cleaning routines can be selected for your PHILIPS XU2100:

After selecting one of the above options, you can select a cleaning mode and fine-tune your cleaning preferences and advanced settings.

The PHILIPS XU2100 has five different cleaning modes available in the app:

For each cleaning mode on your PHILIPS XU2100, you can fine-tune the following cleaning preferences in the app:

You can also set your own cleaning order in the app by clicking the setting icon in the top right corner and selecting “Cleaning order”.

First, prepare for a cleaning run by attaching the side brush and mop pad holder. Remove cables and small objects from the floor, open in-house doors, and pre-wet the mop for optimal results.

To start cleaning:

1. Open the app.

2. Select the cleaning program: Regular, Room, or Zone.

3. Press the ‘start’ icon. Make sure the power on/off switch on the robot is set to the “on” position (“I”).

To stop cleaning:

1. Press the Pause icon in the app. The robot stops.

2. Press the Start icon again to continue.

3. Press the Return icon to send the robot back to the station.

While using the app is recommended for an optimal experience, you can use the two buttons on the PHILIPS XU2100 to operate it:

Start/pause button:

• Long press (3s) to turn the robot on and off.

• Short press to start cleaning or to pause cleaning. Press again to resume cleaning.

Return-to-station button:

• Short press (when the robot is not cleaning): the robot will find the station and charge.

• Short press while cleaning: the robot will stop cleaning. Short press again: the robot returns to the station to charge.

• Short press when the robot is driving back to the station: the robot will pause returning to the station. Press again to let it drive back to the station.

When operating the robot manually, it will vacuum and mop. However, if the water tank is empty or the mop pad holder is not attached, the robot won’t mop.

Cleaning Pattern:

The PHILIPS XU2100 cleans your home in a structured way. It cleans room by room and always starts by cleaning the edges of the room first before covering the remaining surface.

Returning to the station:

After the robot has completed its cleaning run, it will automatically drive back to the station to recharge.

Auto recharge and resume:

When the battery runs low (<20%) while cleaning, the robot automatically returns to the station to recharge. After the battery has been charged, the robot continues where it has left off. You can disable this function in the app by toggling the "resume clean" option in the settings.

Clean the washable mop pad:

1. Pull the washable mop pad off the velcro material.

2. Slide the straight side of the washable mop pad out of the slot.

3. Rinse and clean the washable mop pad with water or wash it in the washing machine (max 60°C).

4. Air dry the washable mop pad. Do not use other ways to dry it.

Clean the dust bin and washable filter:

1. Pull out the water tank with the dust bin.

2. Open the lid of the dust bin.

3. Pour the dirt out of the dust bin.

4. Rinse the dust bin under the tap.

5. Air dry the dust bin.

6. Open the lid of the washable filter.

7. Pull the washable air filter out.

8. Rinse the washable filter with water and air dry it. Do not use cleaning detergents or other ways to dry it.

9. Once the filter is completely dry, put it against the filter lock of the dust bin and push it in.

10. Push the washable filter down.

11. Close the lid of the washable filter.

12. Slide the dust bin back into the water tank.

1. Push the water tank release button and pull the water tank out of the robot.

2. Open the lid of the water tank.

3. Fill the water tank with tap water and shake it over a sink.

4. Pour out any remaining water in the water tank.

5. Dry the outside of the water tank with a cloth. Do not use cleaning detergents.

6. Keep the sealing cap of the water tank open and allow the inside of the water tank to air dry.

7. Insert the water tank back into the robot. Make sure the outside of the water tank is dry.

1. Put the robot upside down on a flat and stable surface.

2. Push the release buttons of the brush cover at the same time.

3. Lift and remove the brush cover.

4. Pull the main brush out.

5. Detach the cleaning tool from the dust bin lid.

6. Use the cleaning tool to cut through any hairs.

7. Remove the hairs and dirt from the main brush. Use the brush end of the cleaning tool to help.

8. If you removed the cap on the end of the main brush, place it back.

9. Install the main brush in the correct location. Match the square shaped peg with the square shape hole and insert the brush into position.

10. Put the lips of the brush cover in the correct cutouts.

11. Push the brush cover in.

Cleaning the side brush:

1. Put the robot upside down on a flat and stable surface.

2. Remove the side brush.

3. Use a brush with soft bristles (e.g., a toothbrush) or the brush end of the cleaning tool to remove dust or fluff from the side brush and the robot.

4. Attach the side brush by clicking it into the correct position on the bottom of the robot.

Cleaning the main wheels and the front caster wheel:

1. Put the robot upside down on a flat and stable surface.

2. Use a brush with soft bristles (e.g., a toothbrush) or the brush end of the cleaning tool to remove dust or fluff from the front caster wheel and main wheels.

To maintain good cleaning performance, clean these components from time to time.

1. Unplug the station from the wall socket.

2. Use a soft non-abrasive dry cloth.

3. Clean the components. Do not use cleaning detergents.

4. Dry the components and surfaces with a dry cloth. Do not use other ways to dry the components.

When the orange LED on the auto-empty station flashes, the dust bag is full.

1. Open the lid of the Auto-Empty station.

2. Press the release button and push the bag holder to the side.

3. Remove and dispose of the dust bag.

4. Slide the cardboard piece of the new dust bag onto the bag holder.

5. Push the bag holder back to its standing position until you hear a clicking sound.

6. Close the lid of the Auto-Empty station.

You can reset or restore the robot by pressing and holding both the home and on/off buttons on top of the robot for 15 seconds. After resetting/restoring the robot, it needs to reconnect to the app, and the relevant settings in the app are removed.

1. Charge the battery until it is full.

2. Store the robot within a temperature range of below +35 °C and above 8 °C.

Take any necessary safety precautions when you handle tools to open the product and when you dispose of the rechargeable battery. Before you remove the battery, make sure that the product is disconnected from the station and that the battery is completely empty.

1. Start the robot from a place somewhere in the room and not from the station.

2. Let the robot run until the rechargeable battery is empty to make sure it is completely discharged.

3. Undo the screws of the battery compartment lid and remove the lid.

4. Lift out the rechargeable battery and disconnect it by pressing the little clip on the battery connector to release it.

5. Take the robot and the rechargeable battery to a collection point for electrical and electronic waste.

If the robot doesn’t switch on, the battery may be low. Charge the robot on the station before use. Also, ensure you are using the robot at an ambient temperature between 8 °C and 35 °C.

If you are having trouble pairing the robot with the app, check the following:

• Robot is no longer in pairing mode: Put the robot back in pairing mode by holding the home and on/off button at the same time (lights will flash orange).

• Wi-Fi connection (signal) is not good: Place the robot in an area with a good Wi-Fi signal.

• Wrong Wi-Fi network selected: Make sure you select the correct Wi-Fi network.

• Wrong password used: Make sure you use the correct Wi-Fi password.

• Wrong robot model is selected in the app: Make sure you select the correct robot model.

• Wrong app is downloaded: Always use the app that you have downloaded via the QR-code from the quick start guide.

If the connection is lost, consider these possible causes and solutions:

• The robot has gone out of reach of the Wi-Fi signal: Wait for the robot to drive back into an area with a good Wi-Fi signal.

• The robot has gone into sleep mode: The robot will go into sleep mode if it has not returned to the station. Press the on/off button for 3 seconds or longer to wake the robot. Then send it to the station via the app or by pressing the return-to-station button.

• Wi-Fi details have changed: If the Wi-Fi password or network name has changed, add the robot to the app again.

• The app account was changed: When account details were changed, add the robot to the app again.

• The verification code email may take up to a minute to arrive. Wait more than a minute for the email.

• If the email has not been sent, click the “resend” button.

• The email may have landed in your ‘spam’ or ‘junk’ folder. Check these folders for an email starting with: HomeRun_noreply@.

• A wrong email address may have been used. Check if you have used the correct email address.

• Your phone or computer might not have a good internet connection. Make sure you have a good internet connection to receive the email.

• The station has been moved: Place the station back in the same place it was when the cleaning run started.

• The station is not connected to power: Connect the station to the power supply.

• The sensors on robot and/or station are dirty: Clean all the sensors of the robot and the station.

• A No-Go zone was placed too close to the station: Don’t save No-Go zones too close to the station.

• The station is in a spot with very bright light: Don’t put the station in a place with very bright light (like direct sunlight) as this may interfere with the infra red signal.

• The dust bin is full: Empty the dust bin of the robot.

• The water tank is empty: Refill the water tank in time.

• Obstacles are stuck in the brushes: Remove all obstacles from the brushes.

• The filter has not been cleaned: Clean the filter regularly.

• The filter has not been placed back correctly: Place the filter back correctly.

• The washable mop needs to be replaced: Replace the XV1430 washable mop.

• The water level is set too low: Set the water level higher in the app.

• The water level is set too high: Set the water level lower in the app. For mopping sensitive hard floors, such as parquet floors, set the water level in the app to the lowest level.

• The sensors are no longer clean: Clean the robot’s sensors with a dry cloth.

• The robot is working on slippery polished floors: Make sure the floor is dried before the robot starts cleaning.

• The robot is unable to reach areas blocked by furniture or barriers: Tidy up the area to be cleaned by putting furniture and small objects in their proper place.

• The cleaning area is not tidy: Remove small objects from the floor and tidy up the cleaning area before the robot starts cleaning.

• The robot keeps a safety margin close to No-Go zones: Make the No-Go zone or No-Mop zone in the app a bit smaller.

• The anti-drop sensors on the bottom of the robot may be dirty. Clean the anti-drop sensors on the bottom of the robot.

• If the robot continues to fall from stairs, draw a virtual wall on the top of the stairs in the app.

• Objects may have been placed on the top step of the stairs that the robot detects and therefore thinks it is safe to drive. Remove any objects that are placed on the top step of the stairs.

• The dust bag has not been placed back correctly: Place a dust bag correctly in the Auto-Empty station.

• The dust bag is full: Place an empty dust bag in the Auto-Empty station.

• The quiet mode or do not disturb setting has been activated: De-select the quiet mode or do not disturb in the app.

• The Auto-Empty station inlet is blocked: Clean the Auto-Empty station inlet.

• Hairs are stuck in the main brush: Remove hairs with the brush cleaning tool provided with the robot.

• Other obstacles are stuck in the brushes: Remove other obstacles from the brushes.

• The main brush was not placed back correctly: Remove the main brush and reassemble it. When the main brush is not placed back correctly, reassemble correctly the square shaft into the square hole.

The robot thinks a pitch black floor is a falling hazard, activating the cliff detection. To resolve this, make sure lights are switched on in the room with pitch black flooring. You can also clean the anti-drop sensor on the bottom of the robot.

• The ‘do not disturb’ function may be activated: Check in the app if the ‘do not disturb’ function is switched on at the same time as the schedule.

• The robot is in sleep mode: Make sure that the robot is charging in the station. If it has not returned to the station, press the on/off button for 3 seconds or longer to wake the robot. Then send it to the station via the app or by pressing the return-to-station button.

• The wrong time zone has been selected in the app: You can change the time zone in the app in ‘My Account’ under ‘Profile’.

• The robot has lost connection with the Wi-Fi network: Make sure the Wi-Fi network is working.

• The battery of the robot is empty: Make sure that the station is connected to the power supply.

The maximum amount of maps (5) had been reached. The robot will create a new map when it recognizes a new environment. If you already have 5 maps, the robot will override an old one. If you want to make sure the robot does not override a map, lock it in the app. You can lock 3 maps at the same time.

To deactivate the robot’s WiFi function, press the bumper on the front side of the robot and the return-to-station button for 10 seconds. You can still use basic functions without WiFi, but for full access to all features, it is highly recommended to pair the robot with WiFi.