PHILIPS HOMERUN XU5100 (01) PDF DOCUMENT

1. Start/stop button

2. Return button

3. Top cover

4. Dust bin lid

5. Washable filter

6. Filter casing

7. Cleaning module

8. Dust bin

9. Charging contact points (robot)

10. Cleaning module release button

11. Water tank cap

12. Mop pad holder

13. Rotary mop pad

14. Front caster wheel

15. Side brush

16. Main wheels

17. Main brush

18. Brush cover

19. Philips floor cleaner XV1493

20. Cleaning tool

21. Placemat

22. Power cord

23. Auto-empty station

24. Dust bag compartment

25. Station lid

26. Station indicator

27. Charging contact points (station)

28. Air inlet

29. Dust bag (2x)

1. Take the appliance out of the box and remove all packaging.

2. Remove the protection covers.

3. If you see any sign of visible damage, contact the Consumer Care Center in your country.

Note: A small amount of clean water residue may be present inside the water tank. This is a result of factory quality checks. Rest assured, the device is thoroughly clean and safe for use.

Tips for choosing the best location for installing the station:

– Do not place the station in bright sunlight or under furniture. This will block the infrared signal that helps the robot find its way back to the station.

– Install the station on a level surface against a wall.

– Install the station on a hard floor.

– Do not place the station near stairs or a heat source (radiator).

– Install in a location with good Wi-Fi coverage.

To install the station:

1. Flip over the station. Press the station lid firmly against the station to prevent the lid from falling out.

2. Peel off the stickers on the placemat.

3. Align the openings on the placemat to the non-slip pads on the bottom of the station, and then stick the placemat firmly to the station.

4. Install the station within the correct dimensions for placement. Keep 0.5 meters of space on the sides of the station and 1.5 meters in front of the station.

5. Connect the station to the power supply.

6. Make sure that the remaining part of the power cable is well concealed behind the station so that the robot cannot drive over it.

7. Place the dust bag in the dust bag compartment of the station.

Attach the side brush by clicking it into the correct position on the bottom of the robot.

Automatic Charging:

1. Turn the robot to its correct position and put the robot on the floor in front of the station. Make sure the back of the robot with the charging contacts is facing the station.

2. Make sure that the station is connected to the power supply.

3. Press the return button. The robot drives to the correct position in the station.

4. Wait until the robot is fully charged.

Manual Charging (if the battery is empty):

If the battery is empty, the robot will not drive itself to the correct position. In this case, follow the next steps:

1. Turn the robot to its correct position and put the robot on the floor in front of the station. The back of the robot with the charging contact points should face the station.

2. Align the charging contact points on the back of the robot with the charging contact points on the station.

3. Push the robot against the station so that the charging contacts on the back of the robot make contact with the charging contacts of the station.

Note: Make sure that the robot is in its correct position and starts to charge.

Note: The buttons on the top cover of the robot will light up white (battery level: 15%-100%) or amber (battery level: <15%) when the robot starts charging. If the battery is empty, it may take a while before the robot indicates that it is charging.

4. Wait until the robot is fully charged.

The Philips HomeRun Robot App allows you to control your robot from anywhere. You can also manage settings and quickly access support. With the app, you can:

– Create a map, or virtual floor plan, of your home.

– Select which rooms to clean.

– Switch between different cleaning modes and settings for each room.

– Monitor the cleaning session in real time and check the battery level.

– Receive notifications and alerts.

– Schedule a cleaning session.

– See the maintenance status and find replacement parts.

– Watch how-to-use videos.

– Access the full user manual.

– Find answers in the FAQs.

– Contact Consumer Care.

You can register a personal account and benefit from the following advantages:

– Control the robot from more than one device, e.g. a smart phone.

– Save important data like customized cleaning plans for your home.

Note: If you change your phone and you don’t have an account, then you’ll lose all customized cleaning plans.

Before you begin: make sure that the robot and your mobile device have good Wi-Fi coverage, and that your mobile device is connected to the Wi-Fi network that you would like the robot to be connected to.

1. Press the ‘Add robot’ button in the app and follow the instructions.

2. Pair the robot with the Wi-Fi in the app. Make sure that you have your Wi-Fi password at hand.

3. Press and hold the start/stop button and return button at the same time for three seconds. The light on the front edge of the robot will flash white to indicate that the robot is in Wi-Fi set-up mode.

4. Tap on the join button if it’s visible in the app to connect with the ‘Philips robot’ network.

Note: If the join button is not visible in the app, leave the app and go to Wi-Fi under ‘Settings’ on your mobile device. There you can select the ‘Philips robot’ network and connect to it. After connecting to ‘Philips robot’, manually go back to the HomeRun robot app to continue the Wi-Fi connection.

Note: Your robot can connect to both 2.4GHz and 5GHz frequency Wi-Fi bands.

If the Wi-Fi pairing fails:

– Quit the HomeRun app.

– Check your mobile Wi-Fi connection.

– Check if you selected the correct model.

– Check if you entered the correct Wi-Fi password.

– Check if the robot is still in Wi-Fi set-up mode.

Note: You will know if pairing hasn’t been successful if you see the light on your robot flash amber.

You can set the language of the voice alerts immediately after you have connected the robot to Wi-Fi.

1. Make sure that the robot is connected to the app.

2. In two places in the app you can find the option to change the language of the voice alert:

– On the same app screen where you are asked to name the robot.

– Or by pressing the “Settings” icon on the top right corner and then choosing the “Voice settings” tab.

3. Then choose the language of the voice alert there.

The voice alert language of the robot can be changed from English to your local language. To change the language, download the app and connect the robot with the Wi-Fi, so that it can download the new language.

The app will give alerts and reminders if the robot needs attention. This way you’ll be fully informed on the real-time status, even if the robot cleans while you’re away.

The robot drives through the rooms and quickly scans them to build a map of the floor. You can create a map for each floor of your home and store up to 5 maps. If something changes in the environment, your robot will automatically re-map the area in the next cleaning session.

In the app, you can use Map Editor to:

– Edit rooms (merge/divide rooms, name rooms) so you can customize the cleaning routine of the robot per room.

– Add zones to specify where the robot can and cannot clean.

Help your robot drive through each room to create a map, or floor plan. Check the following:

– Is the robot and station on the floor you want to map?

– Is all furniture in its regular place?

– Are small objects, like cables and toys, tidied away?

– Have you left doors between rooms open?

– Have you closed doors that lead outside?

Note: If the robot gets stuck on an object, it will either stop mapping or go to sleep.

Important: Make sure your robot has a clear path through the house.

Important: When the robot is done mapping, it will find its way back to the station on its own.

Important: Before starting the mapping process, remove the mop pads and mop pad holders from the robot. If the mop pads are attached, the robot’s built-in carpet detection feature will prevent it from moving across and mapping carpeted areas. Removing the mop pads and holders ensures that the entire space, including carpets, is thoroughly mapped for optimal cleaning performance.

Important: In case the robot is unable to move across the carpet, move the carpet to a different location till the robot finishes mapping.

1. To create a map, either tap on “Create map” in the home screen directly after pairing the robot with the app or when no map has previously been created. Or tap on the “Settings” icon on the top right corner, select “My maps”, and select the “+” icon on the top right corner. Then follow the instructions in the app.

2. To edit your map, either tap on the map icon in the home screen or the “Setting” icon on the top right corner, select “My maps”, and select “Edit map” for the map that you would like to edit.

Note: You can only edit the map that is currently in use.

Add zones where you want your robot to avoid by going to Map Editor in the app. It’s a small icon on the bottom right-hand side of your map.

Virtual wall and No-Go zone

Virtual walls seal off a room that leads to an area you do not want the robot to go. No-Go zones section off an area within a room for the robot to avoid.

You can use Virtual walls and No-Go zones to:

– Protect fragile objects. The robot is only able to detect objects that are at least 2.5 cm in height, length and width.

– Prevent the robot from getting stuck while cleaning. The robot can get stuck on high pile carpets, carpets with fringes or very light rugs like in the bathroom. Also the robot cannot detect cables on the floor.

– Protect the robot.

Note: Do not use the robot in places where it could become covered, partially or completely, in water.

Important: virtual walls and No-Go zones should not be used to protect against hazards.

Important: virtual walls and No-Go zones should not prevent the robot from returning to the station.

No-Mop zone

Create No-Mop zones to prevent the robot from mopping carpets or rugs.

Note: The robot will avoid the No-Mop zones when the robot is in ‘Vac and Mop’ and ‘Mop’ modes.

In the app, the following can be selected:

In the app, you can select five different cleaning modes for each room. These are standard modes that can be used in most situations. You can customize your cleaning mode by fine-tuning cleaning preferences and advanced settings.

For the “Vac & Mop”, “Vacuum”, and “Mop” modes, you can fine-tune the following mode settings:

1. Press the release button and remove the cleaning module from the robot.

2. Remove the mop pad holders.

3. Remove the rotary mop pads from the mop pad holders.

4. Pre-wet the rotary mop pads.

5. Stick the rotary mop pads to the mop pad holders.

6. Install the mop pad holders onto the cleaning module.

7. Open the cap of the water tank.

8. Fill the water tank with water up to 60°C.

9. Optional: add 1 ml of Philips floor cleaner XV1493 in the water tank. Note: only use the supplied Philips floor cleaner XV1493, which is specially developed for our devices to ensure optimal performance and to elongate its lifetime. Using alternative cleaning detergents may compromise and potentially damage the machine’s interior components.

10. Close the water tank cap.

11. Insert the cleaning module back into the robot.

12. Remove all cables, wires and cords from the floor to prevent the robot from getting entangled in them.

13. Open all internal doors.

Start

1. Open the app.

2. Select the cleaning area: ‘Regular’, ‘Room’, or ‘Zone’.

3. Press the ‘start’ icon.

Note: If the battery level is too low, cleaning cannot start. Wait until the robot is sufficiently charged before you start a cleaning session.

Stop

1. Press the Pause icon in the app. The robot stops.

2. Press the Start icon again. The robot continues.

3. Press the Return icon. The robot goes back to the station.

Note: For an optimal experience, we recommend using the app.

Without the app, you can use the two buttons on the robot to operate it:

Start/stop button

– Long press (3s) to turn the robot on and off.

– Short press to start cleaning or to pause cleaning. Press again to resume cleaning.

Note: When you start a cleaning session by pressing the start/stop button on the robot, the robot runs in the ‘Vac & Mop’ mode by default.

Return button

– Short press (when the robot is not cleaning): the robot will find the station and charge.

– Short press while cleaning: the robot will stop cleaning. Short press again: the robot returns to the station to charge.

– Short press when the robot is driving back to the station: the robot will pause returning to the station. Press again to let it drive back to the station.

Note: To deactivate Wi-Fi, reset the appliance and remove the robot in the app. To turn on Wi-Fi, add the robot in the app again.

Note: You can reset/restore the robot by pressing and holding the return button on top of the robot for 15 seconds.

The robot cleans the home in a structured way. The robot cleans room by room and always starts by cleaning the edges of the room first before covering the remaining surface. After the robot has completed its cleaning session, the robot will automatically drive back to the station to recharge.

When the battery runs low (<15%) while cleaning, the robot automatically returns to the station to recharge. It will calculate the required power based on the remaining cleaning area, and once the battery is sufficiently charged, the robot will resume cleaning.

You can disable this function in the app by tapping on the settings icon in the top right corner and then toggling the “resume clean” option on or off.

Note: After you disable this function in the app, the robot will not continue unfinished cleaning tasks after it is charged.

Note: Do not clean the rotary mop pads with any cleaning detergent. Use tap water only.

1. Press the release button and remove the cleaning module from the robot.

2. Remove the mop pad holders.

3. Remove the rotary mop pads from the mop pad holders.

4. Rinse the rotary mop pads under the tap with water up to 60°C.

5. You can also wash the rotary mop pads in the washing machine. Note: Do not wash the mop pad holders in the washing machine.

6. Air dry the rotary mop pads.

7. Stick the rotary mop pads to the mop pad holders.

8. Install the mop pad holders onto the cleaning module.

9. Insert the cleaning module back into the robot.

Note: Do not clean the water tank and dust bin with any cleaning detergent. Use tap water only.

1. Press the release button and remove the cleaning module from the robot.

2. Open the cap of the water tank.

3. Fill the water tank with water up to 60°C.

4. Shake the water tank over the sink.

5. Pour out any remaining water in the water tank.

6. Close the cap of the water tank.

7. Press the release button to open the dust bin.

8. Remove the filter casing from the lid.

9. Pour out the collected dust in the dust bin.

10. Rinse the dust bin under the tap.

11. Air dry the dust bin.

12. Place the filter casing back into the lid.

13. Close the lid of the dust bin.

14. Use a clean dry cloth to wipe the outside of the cleaning module.

15. Insert the cleaning module back into the robot.

Note: Do not clean the washable filter with any cleaning detergent. Use tap water only.

1. Press the release button and remove the cleaning module from the robot.

2. Press the release button to open the dust bin.

3. Remove the filter casing from the lid.

4. Pull the washable filter out of the casing.

5. Rinse the washable filter under the tap.

6. Air dry the washable filter.

7. Insert the dry washable filter in the casing.

8. Place the filter casing back into the lid.

9. Close the lid of the dust bin.

10. Use a clean dry cloth to wipe the outside of the cleaning module.

11. Insert the cleaning module into the robot.

1. Place the robot upside down on a flat and stable surface.

2. Push the release buttons of the brush cover at the same time to lift and remove the brush cover.

3. Pull the main brush out.

4. Use the cleaning tool to cut through the hairs.

5. Remove the hairs and dirt from the main brush.

6. Install the main brush in the correct location. Match the square-shaped peg with the square-shaped hole.

7. Insert the other end of the brush into position.

8. Put the lips of the brush cover in the correct cutouts.

1. Place the robot upside down on a flat and stable surface.

2. Remove the side brush.

3. Use the cleaning tool to remove dust or fluff from the side brush and the robot.

4. Attach the side brush by clicking it into the correct position on the bottom of the robot.

1. Place the robot upside down on a flat and stable surface.

2. Use the cleaning tool to remove dust or fluff from the front caster wheel and main wheels.

To maintain good cleaning performance, you have to clean sensor, contact points and IR signal window from time to time with a dry non-abrasive cloth.

1. Unplug the station from the wall socket.

2. Use a soft non-abrasive dry cloth to clean the components.

Note: Do not use cleaning detergents.

Note: Do not use other ways to clean the components.

When the orange LED in the middle of the station flashes, it indicates that the dust bag is full, not present, or not correctly in place.

1. Open the lid of the dust bag compartment.

2. Press the release button and push the bag holder to the side.

3. Remove the dust bag.

4. Dispose of the used dust bag.

5. Slide the cardboard piece of the new dust bag onto the bag holder.

6. Push the bag holder back to its standing position until you hear a clicking sound.

7. Close the lid of the dust bag compartment.

1. Charge the battery until it is full.

2. Store the robot within a temperature range from 8 °C to 35 °C.

You can reset/restore the robot by pressing and holding the return button on top of the robot for 15 seconds.

Note: After resetting/restoring the robot, the robot needs to reconnect the app, and the relevant settings in the app are removed.

1. Activate child lock in the app or press the return button on the robot for 3 seconds.

2. To deactivate child lock, deselect child lock in the app or press the return button on the robot for 3 seconds again.

To buy accessories or spare parts, go to your Philips dealer. You can also contact the Philips Consumer Care Center in your country.

Replacement parts:

XV1452: 2 pairs of replacement rotary mop pads

XV1453: Maintenance kit with 2 filters, 1 main brush and 1 side brush.

XV1493: Robot floor cleaner

FC8022: Dust bags (anti-allergy s-bags)

Warning: Before you remove the battery, make sure that the product is disconnected from the station and that the battery is completely empty.

Take any necessary safety precautions when you handle tools to open the product and when you dispose of the rechargeable battery.

1. Start the robot from a place somewhere in the room and not from the station.

2. Let the robot run until the rechargeable battery is empty to make sure that the rechargeable battery is completely discharged before you remove it and dispose of it.

3. Place the robot upside down on a flat and stable surface.

4. Undo the screws of the battery compartment lid and remove the lid.

5. Lift out the rechargeable battery from the compartment.

6. Disconnect it by pressing the little clip on the battery connector to release the battery connector.

7. Take the robot and the rechargeable battery to a collection point for electrical and electronic waste.

Do not dispose the robot in the regular trash. Make sure to bring it to your the recycling facility for electrical equipment.

Possible cause: The battery is low.
Solution: Charge the robot on the station before use.

Possible cause: The ambient temperature is too low or too high.
Solution: Use the robot at a temperature between 8 °C and 35 °C.

Possible cause: The robot is no longer in pairing mode.
Solution: Put the robot back in pairing mode by holding the return and start/stop button at the same time (the light on the front edge of the robot will flash white to indicate that the robot is in Wi-Fi set-up mode).

Possible cause: The Wi-Fi connection (signal) is not good.
Solution: Place the robot in an area with a good Wi-Fi signal.

Possible cause: A wrong Wi-Fi network selected.
Solution: Make sure you select the correct Wi-Fi network.

Possible cause: A wrong password used.
Solution: Make sure you use the correct Wi-Fi password.

Possible cause: A wrong robot model is selected in the app.
Solution: Make sure you select the correct robot model.

Possible cause: A wrong app is downloaded.
Solution: Always use the app that you have downloaded via the QR-code from the quick start guide.

Possible cause: The robot has gone out of reach of the Wi-Fi signal.
Solution: Wait for robot to drive back into area with a good Wi-Fi signal.

Possible cause: The robot has gone into sleep mode.
Solution: The robot will go into sleep mode if it has not returned to the station. Press any button on the robot to awake the robot. Then send it to the station via the app or by pressing the return button.

Possible cause: The Wi-Fi password has been changed.
Solution: When Wi-Fi details have changed: add the robot to the app again.

Possible cause: The Wi-Fi network name has been changed.
Solution: When Wi-Fi details have changed: add the robot to the app again.

Possible cause: Another user logged in.
Solution: If you log in with different account details, you will need to add the robot to the app again.

Possible cause: The verification code email may take up to a minute to arrive.
Solution: Wait more than a minute for the email.

Possible cause: The email has not been sent.
Solution: Tap on the “resend” button.

Possible cause: The email may have landed in ‘spam’ or ‘junk’ folder.
Solution: Check the ‘spam’ or ‘junk’ folders. (The sender e-mail address starts with: HomeRun_noreply@).

Possible cause: A wrong email address is used.
Solution: Check if you have used the correct email address.

Possible cause: The phone or computer doesn’t have good internet connection to receive the email.
Solution: Make sure the phone or computer has a good internet connection.

Possible cause: The station is not connected to the power supply.
Solution: Connect the station to the power supply.

Possible cause: The sensors on robot and/or station are dirty.
Solution: Clean all the sensors of the robot and the station.

Possible cause: A No-Go, No-Mop, No-Vac, or virtual wall was placed too close to the station, or on the robot’s way back to the station.
Solution: Do not save No-Go, No-Mop, No-Vac, or virtual wall too close to the station, or on the robot’s way back to the station.

Possible cause: The station has been placed on a spot with very bright light.
Solution: Don’t put the station in a place with very bright light (like direct sun light) this may interfere with the infra red signal.

Possible cause: The station is not standing close to a wall.
Solution: Place station with the back towards a wall.

Possible cause: The sensors on robot and/or station are dirty.
Solution: Clean all the sensors of the robot and the station.

Possible cause: The station doesn’t have enough space around it (0.5 meter to each side and 1.5 m to the front).
Solution: Make sure the station has enough space around it.

Possible cause: The dust bin of the robot is full.
Solution: Empty the dust bin of the robot.

Possible cause: Obstacles are stuck in the brushes.
Solution: Remove all obstacles from the brushes.

Possible cause: The filter has not been cleaned.
Solution: Clean the filter regularly.

Possible cause: The filter has not been placed back or has not been placed back correctly.
Solution: Place the filter back correctly.

Possible cause: The mop pads need to be replaced.
Solution: Replace the mop pads. Purchase new mop pads via the app.

Possible cause: The mop wetness is set too high.
Solution: Set the mop wetness lower in the app. IMPORTANT: For mopping sensitive hard floors, such as parquet floors, set the mop wetness in the app to minimum.

Possible cause: The sensors of the robot are no longer clean.
Solution: Clean the robot’s sensors with a dry cloth.

Possible cause: The robot is working on slippery polished floors.
Solution: Make sure the floor is dried before the robot starts cleaning.

Possible cause: The robot is unable to reach certain areas blocked by furniture or barriers.
Solution: Tidy up the area to be cleaned by putting furniture and small objects in their proper place.

Possible cause: The robot is unable to reach certain areas due to high pile carpets or rugs.
Solution: The robot can get stuck on high pile carpets and carpets with fringes. Remove the mop pads and mop pad holders completely from the robot and start the cleaning session again. If the robot is still unable to reach the area, move the carpet or rug to a different location.

Possible cause: The cleaning area is not tidy.
Solution: Remove small objects from the floor and tidy up the cleaning area before the robot starts cleaning. The robot can detect obstacles at least 2 cm in height, length and width.

Possible cause: The robot uses a safety margin when following No-Go, No-Mop and No-Vac zones, or Virtual Walls. The safety margin might block off a certain area.
Solution: Make the No-Go, No-Mop, No-Vac, or virtual wall in the app a bit smaller.

Possible cause: There are cables on the floor which the robot is unable to detect.
Solution: Stop the robot and remove the brush cover. Check if the main brush is stuck and check if something is stuck in the side brush: remove side brush, take away the cable, reattach the side brush. Remove all cables from the floor before you start a cleaning session.

Possible cause: The anti-drop sensors on the bottom of the robot are dirty.
Solution: Clean the anti-drop sensors on the bottom of the robot. If the robot continues to fall from stairs, draw a virtual wall on the top of the stairs in the app.

Possible cause: Objects have been placed on the top step of the stairs that the robot detects and therefore thinks it is safe to drive.
Solution: Remove any objects that are placed on the top steps of the stairs.

Possible cause: The robot is stored in a space that is too hot or too cold.
Solution: Charge and store the robot at a temperature between 8 °C and 35 °C.

Possible cause: The dust bag has not been placed back or placed back correctly.
Solution: Place a dust bag correctly in the station.

Possible cause: The dust bag is full.
Solution: Place an empty dust bag in the station.

Possible cause: The quiet mode or do not disturb setting has been activated in the app.
Solution: De-select the quiet mode or do not disturb in the app.

Possible cause: The station inlet is blocked.
Solution: Clean the station inlet.

Possible cause: Detergent different from the recommended Philips Robot Floor Cleaner XV1493 was used, causing the robot to be slippery.
Solution: Only use the recommended Philips Robot Floor Cleaner XV1493 or use no detergent at all. If you have used a wrong detergent, clean the robot and its wheels, including a thorough rinse of the water tank.

Possible cause: The filter has not been placed back correctly.
Solution: Check if filter is placed back correctly.

Possible cause: The robot has cleaned up a hard piece of dirt, which is now moving around inside the dustbin.
Solution: Empty the dustbin.

Possible cause: Hairs are stuck in the main brush.
Solution: Remove hairs with the brush cleaning tool provided with the robot.

Possible cause: Other obstacles are stuck in the brushes.
Solution: Remove other obstacles from the brushes.

Possible cause: The main brush was not placed back correctly.
Solution: Remove the main brush and reassemble it. Align the square protrusion on the main brush with the square hole on the cleaning module.

Possible cause: Something may have gotten stuck in the side brush.
Solution: Put brush in hot water for a while and let it dry. Purchase a new side brush via the app.

Possible cause: The robot thinks a pitch black floor is a falling hazard – the cliff detection is activated.
Solution: Make sure lights are switched on in the room with pitch black flooring. Clean the anti-drop sensor on the bottom of the robot.

Possible cause: The ‘do not disturb’ function may be activated.
Solution: Check in the app if the ‘do not disturb’ function is switched on at the same time as the schedule.

Possible cause: The robot is in sleep mode.
Solution: Make sure that the robot is charging in the station. The robot will go into sleep mode if it has not returned to the station. Press any button on the robot to awake the robot. Then send it to the station via the app or by pressing the Return button.

Possible cause: The wrong time zone has been selected in the app.
Solution: You can change the time zone in the app in ‘My Account’ under ‘Profile’.

Possible cause: The robot has lost connection with the Wi-Fi network.
Solution: Make sure the Wi-Fi network is working.

Possible cause: The battery of the robot is empty.
Solution: Make sure that the station is connected to the power supply.

Possible cause: The email address has been changed.
Solution: Create a new app account in case the email address has been changed.

Possible cause: The password is wrong.
Solution: Enter the correct password. In case the password is forgotten, tap on ‘forgot password’ and follow the steps.

Possible cause: The wrong country region is selected.
Solution: Select the correct country region in the app.

Possible cause: App updates or firmware updates are not installed.
Solution: For continuous improvement of the robot we recommend installing all updates.

Possible cause: VPN may be blocking access to the right country information.
Solution: Disable any VPN service you are using.

Possible cause: Google or Apple account may be set to a different country.
Solution: Change the Google or Apple account information to match the country you bought the robot in.

Possible cause: The battery level is too low.
Solution: The battery level of the robot needs to be more than 30% in order to install an update.

Possible cause: The robot is not at the station.
Solution: Make sure the robot is charging in the station when you install the update.

Possible cause: The Wi-Fi signal is not good enough.
Solution: Ensure the robot is in a spot with strong Wi-Fi.

Possible cause: The robot got stuck or blocked while mapping.
Solution: Return the robot to the station and restart the mapping process. Identify the location where the robot got stuck earlier and remove any obstacles or block the robot from accessing that area. Remove the mop pads and mop pad holders from the robot before starting the remapping process. Once the map has been created, you can create a no-go zone to prevent the robot from entering that area again.

Possible cause: The Philips HomeRun Robot App is not refreshed.
Solution: Clear the cache and refresh the app. Navigate to the Profile section of the app and select “Clear Cache”. Once the cache has been cleared, return to your Robot List and swipe down to refresh the app.

Possible cause: The maximum amount of maps had been reached.
Solution: The robot will create a new map when it recognizes a new environment. If you already have 5 maps, the robot will override an old one.

Possible cause: There are environment changes.
Solution: When furniture moves or doors open or close from their regular position, the robot remaps to account for this.

Possible cause: There are reflective surfaces.
Solution: Surfaces like mirrors or floor-to-ceiling-windows reflect the robot’s laser causing disorientation.

Possible cause: The robot is mapping an empty room.
Solution: Rooms that have very little furniture, or none at all, can confuse your robot.

Possible cause: The robot is mapping inside a corridor.
Solution: A deep corridor can affect the robot’s laser reception, which means it’s temporarily unable to orientate itself.

Possible cause: The Wi-Fi function can be deactivated on your device.
Solution: To deactivate Wi-Fi, reset the appliance and remove the robot in the app. To turn on Wi-Fi, add the robot in the app again.

Possible cause: Child lock is activated.
Solution: To check whether child lock is activated on your robot, press and hold the Return button for 3 seconds. A voice alert will indicate the activation status of the child lock. If the child lock is activated, simply press and hold the Return button for 3 seconds again to deactivate it. In case this does not work, reset the robot by pressing and holding the Return button for 15 seconds. You will then need to add the robot to the app again.