NETGEAR ORBI RBS750 (01) PDF MANUAL

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF USER GUIDE

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF USER MANUAL

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF OWNER GUIDE

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF OWNER MANUAL

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF REFERENCE GUIDE

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF INSTRUCTION GUIDE

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF REFERENCE MANUAL

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF INSTRUCTION MANUAL

FREE ENGLISH NETGEAR ORBI RBS750 (01) PDF OPERATING INSTRUCTIONS

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NETGEAR ORBI RBS750 (01) PDF SUMMARY:

How do I install my Orbi Whole Home WiFi System?

You can install your Orbi Whole Home WiFi System using the NETGEAR Orbi app or manually, without the app.

How do I set up and activate using the NETGEAR Orbi app?

Scan the QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store to find the app. Launch the app on your mobile device and follow the prompts.

How do I set up and activate using the Orbi Cable Modem Router Web Interface?

If you do not want to use the NETGEAR Orbi app, you can manually set up and activate your cable modem router and satellite by following the instructions in the following sections.

How do I perform a speed test?

Visit your cable Internet provider’s speed test website and perform a speed test. If your actual speed is lower than your subscribed speed, contact your cable Internet provider.

How do I connect to the Orbi network?

You can connect to the Orbi network through a wired or WiFi connection.

How do I connect my computer to the cable modem router using an Ethernet cable?

Make sure that the cable modem router is receiving power (its Power LED is lit).
Connect an Ethernet cable to an Ethernet port on your computer.
Connect the other end of the Ethernet cable to one of the cable modem router’s Ethernet ports. Your computer connects to the local area network (LAN). A message might display on your computer screen to notify you that an Ethernet cable is connected.

How do I connect to the router’s WiFi network if I am installing it for the first time?

You can connect to the router’s WiFi network by scanning the QR code on your router with the camera app on your mobile device. Your mobile device must have iOS version 11 or later or Android version 10 or later to scan the QR code. You can also manually find and select the Orbi router’s WiFi network from your WiFi-enabled computer or mobile device.

How do I manually find and select the WiFi network?

Make sure that the cable modem router or satellite is receiving power (its Power LED is lit).
On your WiFi-enabled computer or mobile device, find and select the WiFi network. The WiFi network name is on the cable modem router label. The WiFi network name is the same for the cable modem router and the satellite in the Orbi WiFi System. Note: If you bought the cable modem router and the satellite separately, their default WiFi network names are different.
Join the WiFi network and enter the WiFi password. The password is on the cable modem router label. Your WiFi-enabled computer or mobile device connects to the WiFi network.

How do I connect to the cable modem router’s WiFi network with Wi-Fi Protected Setup (WPS)?

Make sure that the cable modem router is receiving power (its Power LED is lit).
Check the WPS instructions for your computer or WiFi device.
Press the Sync button on the cable modem router.
Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections. Your computer or mobile device connects to the WiFi network.

What are the different types of logins?

The different types of logins are:

Internet service login: The login that your Internet service provider (ISP) gave you logs you in to your Internet service. Your service provider gave you this login information in a letter or some other way. If you cannot find this login information, contact your service provider.
WiFi network key or password: Your cable modem router and satellite are preset with the same WiFi network name (SSID) and password for WiFi access. This information is on the cable modem router label and the satellite label.
Cable modem router admin login: The cable modem admin login credentials logs you in to the cable modem router interface from a web browser as admin. The default admin user name is admin. The first time you log in to the cable modem router, you are prompted to change the admin password.

How do I cable my cable modem router?

Turn off and disconnect existing modems and routers. If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new cable modem router into the same outlet.
Use a coaxial cable to connect the coaxial cable connector on the cable modem router to the cable wall outlet. It is recommended to connect directly to the cable wall outlet. If you must share the connection, use a 3.5dB (1 to 2) splitter.
Connect the power adapter to the cable modem router and plug the power adapter into an electrical outlet.
Wait for the Online LED to light solid white. This process might take up to 10 minutes. Note: When the Online LED lights, your cable modem router is still not connected to the Internet. You must activate your cable modem router with your ISP.
Connect your computer or mobile device to the Orbi cable modem router with WiFi or Ethernet: * WiFi: Use the WiFi network name (SSID) and password on the cable modem router label to connect. * Ethernet: Use an Ethernet cable to connect a computer to an Ethernet port on the cable modem router. (The computer must have an Ethernet port).
Launch a web browser and set up your cable modem router. You are automatically redirected to the cable modem router web interface. If you are not redirected, enter orbilogin.com or 192.168.1.1.
Follow the prompts. You are asked to do the following:
- Agree to the Terms and Conditions.
- Change your modem router’s admin credentials and set up security questions.
- Set up your WiFi network name and password.
Make sure that you can log in to the cable modem router web interface after the setup. In a new web browser window, enter orbilogin.com or 192.168.1.1 and then enter the cable modem router admin user name and password. If the BASIC Home page displays, you are ready to activate your Internet service.
Activate your Internet service. Collect the following information before starting to activate your internet service:
- Your ISP account information
- Cable modem router model number, which is CBR750
- Cable modem router serial number
- Cable modem router MAC address Your cable modem router’s serial number and MAC address are on the cable modem router label.

What information is on the cable modem router label?

The cable modem router label shows the admin login information, WiFi network name and password, serial number, and MAC address.

What information is on the satellite label?

The satellite label shows the satellite’s serial number and MAC address. The satellite label also shows the same WiFi network name and password that’s on the cable modem router label.

What are the system requirements to install the modem router?

The system requirements are:

Compatible operating system:
- Windows® 7
- Windows 8
- Windows 10
- Windows Vista®
- Windows XP®
- Windows 2000
- Mac OS®
- UNIX®
- Linux®
Compatible web browser:
- Microsoft® Internet Explorer® 5.0 or higher
- Firefox® 2.0 or higher
- Safari® 1.4 or higher
- Google Chrome™ 11.0 or higher
Cable Internet service

What is the purpose of the LEDs on the cable modem router?

You can use the LEDs on the cable modem router to verify status and connections.

What do the different colors of the Power LED on the cable modem router indicate?

The Power LED on the cable modem router indicates the following:

Solid White: The cable modem router is receiving power and is functioning normally.
Off: The cable modem router is not receiving power.
Solid red: The cable modem router is too warm and might overheat. Power off the cable modem router, let it cool, and move it away from heat sources (such as a TV, DVD player, or speakers).

What do the different colors of the Downstream LED on the cable modem router indicate?

The Downstream LED on the cable modem router indicates the following:

Solid amber: One downstream channel is locked.
Solid white: Two or more downstream channels are locked.
Blinking white: The cable modem router is scanning for a downstream channel.
Off: No downstream channel is locked.

What do the different colors of the Upstream LED on the cable modem router indicate?

The Upstream LED on the cable modem router indicates the following:

Solid amber: One upstream channel is locked.
Solid white: Two or more upstream channels are locked.
Blinking white: The cable modem router is scanning for an upstream channel.
Off: No upstream channel is locked.

What do the different colors of the Internet LED on the cable modem router indicate?

The Internet LED on the cable modem router indicates the following:

Solid white: The cable modem router is online.
Blinking white: The cable modem router is synchronizing with the cable provider’s cable modem router termination system (CMTS).
Off: The cable modem router is offline.

What is the purpose of the ring LED on the cable modem router?

You can use the ring LED located on the cable modem router to determine the sync status.

What do the different colors of the Power LED on the Orbi satellite indicate?

The Power LED on the Orbi satellite indicates the following:

Solid green: Power is on.
Solid amber: The satellite is booting.
Blinking amber: The satellite is resetting to factory default settings.
Blinking red: The firmware is corrupted.
Off: Power is not supplied.

What do the different colors of the ring LED on the Orbi satellite indicate?

The ring LED on the Orbi satellite indicates the following:

White: The satellite is attempting to sync with the cable modem router.
Blue: The cable modem router and satellite successfully synced, and the connection between the cable modem router is good.
Amber: The cable modem router and satellite successfully synced, and the connection between the cable modem router and satellite is fair. Consider moving the satellite closer to the cable modem router.
Magenta: The cable modem router and satellite failed to sync. Move the satellite closer to the cable modem router and try again.
Off: The satellite synced to the cable modem router and is working normally.

What should I do if the Power LED is off?

Make sure the cable modem router is receiving power .

What should I do if the LEDs never turn off?

If the LEDs never turn off, contact NETGEAR support .

What should I do if the Internet LED is off?

Check the cable connections and contact your ISP .

What should I do if I cannot log in to the cable modem router?

Make sure that your computer is connected to the router's network, that you are using the correct login credentials, and that you are using the correct web address .

What should I do if changes are not saved?

If changes are not saved, clear your web browser’s cache and try again .

What should I do if there are WiFi connectivity issues?

Make sure that WiFi is enabled on your device, that you are within range of the router, and that you are using the correct password .

How do I test the LAN path to my cable modem router using the ping utility?

Open a command prompt or terminal and use the ping command with the IP address of the router. For example, ping 192.168.1.1 .

How do I test the path from my computer to a remote device using the ping utility?

Open a command prompt or terminal and use the ping command with the IP address or domain name of the remote device. For example, ping google.com .

What should I do if the router and satellite do not sync?

Make sure that the satellite is within range of the router and that both devices are powered on. Try moving the satellite closer to the router and try again .

How do I reset the cable modem router to factory settings?

Use a pen or straightened paper clip to press the Reset button on the back of the cable modem router for at least seven seconds .

How do I reset the satellite to factory settings?

Use a pen or straightened paper clip to press the Reset button on the back of the satellite for at least seven seconds .

Q: How do I access the cable modem router using a web browser?

To access the cable modem router, connect to the network using either WiFi or an Ethernet cable. Then, use a web browser to view or change settings. The first time you access the router, the NETGEAR installation assistant will check if it can connect to your internet service.

Q: How do I set up the cable modem router automatically?

To automatically set up the cable modem router, first, make sure your WiFi-enabled device is connected to the router via Ethernet or wirelessly using the preset security settings on the label. Then, launch a web browser, and the page that appears depends on if you have accessed the router before. If this is the first time setting up the Internet connection, the browser will go to orbilogin.com. If you have already set up the connection, enter orbilogin.com in the browser. Finally, follow the onscreen instructions.

Q: What should I do if the browser does not display the web page?

If the browser does not display the web page, verify that the computer is connected to one of the four LAN Ethernet ports or over WiFi. Also, make sure the cable modem router is receiving power and that the Power LED is lit. You can also try to close and reopen the browser, or clear the browser cache. You can also try to browse to orbilogin.com. If the computer is set to a static IP address, change it to obtain an IP address automatically from the cable modem router.

Q: What should I do if the cable modem router does not connect to the internet?

If the cable modem router does not connect to the internet, review your settings. Make sure that you have selected the correct options and typed everything correctly. You should also contact your ISP to verify that you are using the correct configuration information. You may also read the Troubleshooting section of the PDF. If the problems continue, register your NETGEAR product and contact NETGEAR technical support.

Q: How do I log in to the Orbi web interface?

To log in to the Orbi web interface, launch a web browser from a computer or mobile device connected to your Orbi network and enter orbilogin.com. A login window will open where you should enter the Orbi admin user name, which is ‘admin’, and the password that you set up during your first login. Note that the username and password are case-sensitive. The BASIC Home page will then display.

Q: How can I view the modem router initialization?

To view the modem router initialization, launch a web browser from a computer or mobile device that is connected to the modem router network and enter either orbilogin.com or 192.168.1.1. Then enter the modem router admin username which is ‘admin’ and the password you set up during the first login. Once logged in, select Cable Connection to see the Startup Procedure section, which displays the initialization progress, along with the status of downstream and upstream channels.

Q: How do I change the cable connection starting frequency?

To change the starting frequency, launch a web browser from a computer or mobile device connected to the modem router network and enter orbilogin.com or 192.168.1.1. Log in with the admin username and password. Then, select Cable Connection and enter the starting frequency, and click the Apply button to save.

Q: How do I specify internet connection settings without a login?

To specify internet connection settings without a login, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Then, log in with the admin username and password. Select Advanced > Setup > Internet. On the Internet page, select Internet Setup. Ensure the “Does your Internet connection require a login” is set to “No”. If your connection requires an account or host name, enter it in the “Account Name (If Required)” field. If your connection requires a domain name, type it in the “Domain Name (If Required)” field. Select either “Get Dynamic IP Address From Router” or “Use Static IP Address”. Choose “Get Automatically from ISP” or “Use These DNS Servers”. Then, click the Apply button to save settings.

Q: How do I set up an IPv6 Internet connection?

To set up an IPv6 Internet connection, launch a web browser from a computer or mobile device connected to your Orbi network, and go to orbilogin.com. Enter the admin username and password to log in. Then, select ADVANCED > Advanced > IPv6. Select an IP Address Assignment radio button: either “Use DHCP Server” or “Auto Config”. Finally, click the Apply button to save settings.

Q: When should I change the MTU size?

Change the MTU size only if you experience problems connecting to your ISP or other internet service and their technical support recommends changing the MTU settings. You may also need to change it if you have problems with secure websites, Yahoo email, or the MSN portal. You may need to change the MTU if you use VPN and experience severe performance problems, or if you used a program to optimize the MTU for performance reasons and are now experiencing connectivity problems.

Q: How do I change the MTU size?

To change the MTU size, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then, select ADVANCED > Setup > WAN Setup. In the MTU Size field, enter a value from 64 to 1500. Finally, click the Apply button to save.

Q: What are some common MTU sizes?

Here are some common MTU sizes:

1500: The largest Ethernet packet size, typical for connections that do not use PPPoE or VPN.
1492: Used in PPPoE environments.
1472: Maximum size to use for pinging.
1468: Used in some DHCP environments.
1436: Used in PPTP environments or with VPN.
576: Typical value to connect to dial-up ISPs.

Q: How do I set up access control?

To set up access control, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then select ADVANCED > Security > Access Control. Select the “Turn on Access Control” check box. Choose to “Allow all new devices to connect” or “Block all new devices from connecting”. To allow the computer currently in use to access the network, select the checkbox next to it and click Allow. You can also view a list of allowed or blocked devices that are not currently connected. Click Apply to save your settings.

Q: How do I use keywords to block internet sites?

To block internet sites using keywords, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then, select ADVANCED > Security > Block Sites. Choose a keyword blocking option: either “Per Schedule” or “Always”. Enter the keyword or domain you want to block. Then, click “Add Keyword” to add to the list. Click Apply to save settings.

Q: How do I delete keywords used to block internet sites?

To delete keywords used to block internet sites, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then, select ADVANCED > Security > Block Sites. To delete a single word, select it and click the “Delete Keyword” button. To delete all keywords, click the “Clear List” button. Click Apply to save settings.

Q: How do I avoid blocking on a trusted computer?

To avoid blocking on a trusted computer, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then select ADVANCED > Security > Block Sites. Scroll down and select the “Allow trusted IP address to visit blocked sites” checkbox. Enter the IP address of the trusted computer and click the Apply button to save settings.

Q: How do I block services from the internet?

To block services from the internet, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Select ADVANCED > Security > Block Services. Specify when to block services: either “Always” or “Per Schedule”. Click the Add button. Select a service from the list or select “User Defined”. If “User Defined,” select a protocol and enter the starting and ending port numbers. To specify how to filter the services, select “Only This IP Address”, “IP Address Range”, or “All IP Addresses”. Click the Add button to save settings.

Q: How do I manage network access control lists?

To manage devices that are allowed or blocked, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then select ADVANCED > Security > Access Control. Select the “Turn on Access Control” checkbox. Click the “View list of allowed devices not currently connected to the network” link. Select the checkbox for a device. Use the Add, Edit, and Remove buttons as needed. Click the Apply button to save.

Q: How do I schedule when to block internet sites and services?

To schedule blocking, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then select ADVANCED > Security > Schedule. Select the days to block keywords and services and the start and end times or select “All Day” for 24 hour blocking. Select your time zone, and if applicable, check the “Automatically adjust for daylight saving time”. Click the Apply button to save settings.

Q: How do I set up security event email notifications?

To set up email notifications, launch a web browser from a device connected to your Orbi network and enter orbilogin.com. Log in with the admin username and password. Then, select ADVANCED > Security > E-mail. Select the “Turn Email Notification On” checkbox. Enter the email address where logs and alerts will be sent in the “Primary E-mail Address” field and your ISP’s outgoing (SMTP) mail server in the “YourOutgoingMail Server” field. Also, enter the mail server’s port number. If your server requires authentication, select the “MyMail Server requires authentication” checkbox, and enter the username and password. Choose to send alerts immediately by selecting “Send Alerts Immediately,” or specify a schedule. Click the Apply button to save settings.

How do I enable or disable Wi-Fi Multimedia Quality of Service (WMMQoS)?

To enable or disable WMMQoS:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Wireless Settings. The Advanced Wireless Settings page displays.
In the Advanced Wireless Settings (2.4GHz b/g/n/ax), do one of the following:
- To enable WMM for the 2.4 GHz radio, select the Enable WMM (Wi-Fi multimedia) settings (2.4GHz b/g/n/ax) checkbox. (This is the default selection.)
- To disable WMM for the 2.4 GHz radio, clear the Enable WMM (Wi-Fi multimedia) settings (2.4GHz b/g/n/ax) check box.
In the Advanced Wireless Settings (5GHz 802.11a/n/ac/ax) section, do one of the following:
- To enable WMM for the 5GHz radio, select the Enable WMM (Wi-Fi multimedia) settings (5GHz a/n/ac/ax) check box. (This is the default selection.)
- To disable WMM for the 5GHz radio, clear the Enable WMM (Wi-Fi multimedia) settings (5GHz a/n/ac/ax) check box.
Click the Apply button. Your settings are saved.

How do I enable Universal Plug and Play (UPnP)?

To enable Universal Plug and Play:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > UPnP. The UPnP page displays.
Select the Turn UPnP On check box. By default, this check box is selected. UPnP for automatic device configuration can be enabled or disabled. If the Turn UPnP On check box is cleared, the router does not allow any device to automatically control router resources, such as port forwarding.
Type the advertisement period in minutes. The advertisement period specifies how often the router broadcasts its UPnP information. This value can range from 1 to 1440 minutes. The default period is 30 minutes. Shorter durations ensure that control points receive current device status at the expense of more network traffic. Longer durations can compromise the freshness of the device status but can significantly reduce network traffic.
Type the advertisement time to live in hops. The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. Hops are the steps a packet takes between routers. The number of hops can range from 1 to 255. The default value for the advertisement time to live is 4 hops, which should be fine for most home networks. If you notice that some devices are not being updated or reached correctly, it might be necessary to increase this value.
Click the Apply button. The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router and which ports (internal and external) that device opened. The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address.
To refresh the information in the UPnP Portmap Table, click the Refresh button.

How do I view the WAN settings?

To view the WAN settings:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays.
View or change the following settings:
- Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check box only in special circumstances.
- Default DMZ Server. This feature is sometimes helpful when you are playing online games or videoconferencing, but it makes the firewall security less effective.
- Respond to Ping on Internet Port. This feature allows your router to be discovered. Use this feature only as a diagnostic tool or if you have a specific reason.
- Disable IGMP Proxying. IGMP proxying allows a computer on the local area network (LAN) to receive the multicast traffic it is interested in from the Internet. If you do not need this feature, select this check box to disable it.
- MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change the MTU only if you are sure that it is necessary for your ISP connection.
- NAT Filtering. Network Address Translation (NAT) determines how the router processes inbound traffic. Secured NAT protects computers on the LAN from attacks from the Internet, but might prevent some Internet games, point-to-point applications, or multimedia applications from working. Open NAT provides a much less secured firewall, but allows almost all Internet applications to work.
- Disable SIP ALG. The application-level gateway (ALG) for the Session Initiation Protocol (SIP) is enabled by default for enhanced address and port translation. However, some types of VoIP and video traffic might not work well when the SIP ALG is enabled. For this reason, the router provides the option to disable the SIP ALG.
Click the Apply button. Your settings are saved.

How do I set up a new Dynamic DNS account?

To set up Dynamic DNS and register for a free NETGEAR account:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Dynamic DNS. The Dynamic DNS page displays.
Select the Use a Dynamic DNS Service check box.
In the Service Provider list, select NETGEAR.
Select the No radio button.
In the Host Name field, type the name that you want to use for your URL. The host name is sometimes called the domain name. Your free URL includes the host name that you specify, and ends with mynetgear.com. For example, specify MyName.mynetgear.com.
In the Email field, type the email address that you want to use for your account.
In the Password (6-32 characters) field, type the password for your account.
To agree to the terms of service, select the check box above the Register button.
Click the Register button.
Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service.
To check that Dynamic DNS is enabled in the router, click the Show Status button. A message displays the Dynamic DNS status.

How do I specify a Dynamic DNS account that I already created?

To set up Dynamic DNS if you already created an account:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Dynamic DNS. The Dynamic DNS page displays.
Select the Use a Dynamic DNS Service check box.
In the Service Provider list, select your provider.
Select the Yes radio button. The page adjusts and displays to show the Status, Cancel, and Apply buttons.
In the Host Name field, type the host name (sometimes called the domain name) for your account.
For a No-IP account or DynDNS account, in the User Name field, enter the user name for your account.
For a NETGEAR account, in the Email field, type the email address for your account.
In the Password (6-32 characters) field, type the password for your DDNS account.
Click the Apply button. Your settings are saved.
To verify that your Dynamic DNS service is enabled in the router, click the Show Status button. A message displays the Dynamic DNS status.

How do I change the Dynamic DNS settings?

To change your settings:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Dynamic DNS. The Dynamic DNS page displays.
Change your DDNS account settings as necessary.
Click the Apply button. Your settings are saved.

How do I set up a default DMZ server?

To set up a default DMZ server:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays.
Select the Default DMZ Server check box.
Type the IP address.
Click the Apply button. Your settings are saved.

How do I change the router’s device name?

To change the router’s device name:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > Device Name. The Device Name page displays.
In the Device Name field, type a new name.
Click the Apply button. Your settings are saved.

How do I change the LAN TCP/IP settings?

To change the LAN TCP/IP settings:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
In the IP Address field, type the IP address.
In the IP Subnet Mask, type the subnet mask of the router. The IP address and subnet mask identifies which addresses are local to a specific device and which must be reached through a gateway or router.
Change the RIP settings. Router Information Protocol (RIP) allows a router to exchange routing information with other routers.
- Select the RIP direction:
  - Both. The router broadcasts its routing table periodically and incorporates information that it receives.
  - Out Only. The router broadcasts its routing table periodically.
  - In Only. The router incorporates the RIP information that it receives.
- Select the RIP version:
  - Disabled. This is the default setting.
  - RIP-1. This format is universally supported. It is adequate for most networks, unless you are using an unusual network setup.
  - RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting.
Click the Apply button. Your settings are saved. If you changed the LAN IP address of the router, you are disconnected when this change takes effect.
To reconnect, close your browser, relaunch it, and log in to the router.

How do I use the router as a DHCP server?

To use the router as a DHCP server and specify the pool of IP addresses that the router assigns:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
If you previously disabled the DHCP server feature, select the Use Router as DHCP Server check box.
Specify the range of IP addresses that the router assigns:
- In the Starting IP Address field, enter the lowest number in the range. This IP address must be in the same subnet as the router. The default starting IP address is 192.168.1.2.
- In the Ending IP Address field, enter the number at the end of the range of IP addresses. This IP address must be in the same subnet as the router. The default ending IP address is 192.168.1.254.
Click the Apply button. Your settings are saved. The router delivers the following parameters to any LAN device that requests DHCP:
- An IP address from the range that you defined
- Subnet mask
- Gateway IP address (the router’s LAN IP address)
- DNS server IP address (the router’s LAN IP address)

How do I disable the DHCP server feature in the router?

To disable the DHCP server feature in the router:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
Clear the Use Router as DHCP Server check box.
Click the Apply button.
(Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that they can access the router.

How do I reserve an IP address?

To reserve an IP address:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
In the Address Reservation section of the page, click the Add button.
In the IP Address field, type the IP address to assign to the computer or server. The page adjusts.
Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.
Type the MAC address of the computer or server.
- Tip: If the computer is already on your network, you can copy its MAC address from the Attached Devices page and paste it here.
Click the Apply button. The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router’s DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew.

How do I edit a reserved IP address entry?

To edit a reserved address entry:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
Select the radio button next to the reserved address.
Click the Edit button. The Address Reservation page displays.
Change the settings.
Click the Apply button. Your settings are saved.

How do I delete a reserved IP address entry?

To delete a reserved address entry:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
Select the radio button next to the reserved address.
Click the Delete button. The address is removed.

How do I set up a static route?

To set up a static route:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Static Routes. The Static Routes page displays.
Click the Add button. The page adjusts.
In the Route Name field, type a name for this static route (for identification purposes only.)
To limit access to the LAN only, select the Private check box. If Private is selected, the static route is not reported in RIP.
Select the Active check box to make this route take effect.
Type the IP address of the final destination.
Type the IP subnet mask for this destination. If the destination is a single host, type 255.255.255.255.
Type the gateway IP address. This address must be on the same LAN segment as the router.
Type a number from 2 through 15 as the metric value. This value represents the number of routers between your network and the destination. Usually, a setting of 2 or 3 works.
Click the Apply button. The static route is added.

How do I edit a static route?

To edit a static route:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Static Routes. The Static Routes page displays.
In the table, select the radio button for the route.
Click the Edit button. The Static Routes page adjusts.
Edit the route information.
Click the Apply button. Your settings are saved.

How do I delete a static route?

To delete a static route:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select ADVANCED > Advanced > Static Routes. The Static Routes page displays.
In the table, select the radio button for the route.
Click the Delete button. The route is removed from the table.

How do I specify basic WiFi settings?

To specify basic WiFi settings:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select Wireless. The Wireless Settings page displays.
To change the network name (SSID), type a new name in the Name (SSID) field. The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router’s label. If you change the name, make sure to write down the new name and keep it in a safe place.
To change the WiFi channel, select a number in the Channel list. In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If this happens, experiment with different channels to see which is the best. When you use multiple access points, it is better if adjacent access points use different channels to reduce interference. The recommended channel spacing between adjacent access points is four channels (for example, use Channels 1 and 5, or 6 and 10).
Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. If you are using a WiFi connection and you changed the SSID, you are disconnected from the network.
Make sure that you can connect to the WiFi network with its new settings. If you cannot connect using WiFi, check the following:
- Is your WiFi-enabled computer or mobile device connected to another WiFi network in your area? Some WiFi devices automatically connect to the first open network without WiFi security that they discover.
- Is your computer or WiFi device trying to connect to your network with its old settings (before you changed the settings)? If so, update the WiFi network selection in your computer or WiFi device to match the current settings for your network.

How do I change the WiFi password or security level?

To change the WPA settings:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
Select Wireless. The Wireless Settings page displays.

Q: What are the security options for a WPA network?

The security options for a WPA network are:

WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
WPA3-Personal [SAE]

Q: Which WPA option is the newest and strongest for security?

The WPA3 option is the newest and strongest for security.

Q: What should you do if your network includes older computers and Wi-Fi devices that cannot use WPA3 or WPA2?

Select the WPA-PSK [TKIP] + WPA2-PSK [AES] radio button.

Q: What is the character length for WPA and WPA2 passwords?

For WPA and WPA2, the password is a text string from 8 to 63 characters.

Q: What is the character length for WPA3 passwords?

For WPA3, the password is a text string from 8 to 127 characters.

Q: After entering a new password, what should you do with it?

Write down the new password and keep it in a secure place for future reference.

Q: How do you save your settings?

Click the Apply button.

Q: How do you set up a guest Wi-Fi network?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the Orbi admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select Guest Network. The Guest Network Settings page displays.
Select the Enable Guest Network check box.

Q: What is the character length for a guest wireless network name?

The name can be up to 32 characters long and it is case-sensitive.

Q: What is the default security and encryption setting for a guest Wi-Fi network?

By default, security and encryption are disabled for the guest Wi-Fi network. The None radio button is selected.

Q: How do you enable security and encryption for a guest Wi-Fi network?

Under Security Options, select a WPA radio button:

WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
WPA3-Personal [AES]

Q: How do you set up the Orbi router as both a router and Wi-Fi access point, or set it up for bridge-only mode?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Router / Bridge Mode. The Router / Bridge Mode page displays.
Select the Router Mode radio button to select router mode, or select the Bridge Mode radio button to select bridge mode.

Q: What happens when bridge mode is enabled?

While bridge mode is enabled, Wi-Fi access is completely disabled.

Q: What is the backhaul password used for?

The backhaul password is a security key that is used in Wi-Fi communication between the router and the satellite.

Q: How do you generate a new backhaul password?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Wireless Settings. The Advanced Wireless Settings page displays.
In the Backhaul Password section, click the Generate button.

Q: What must you do after generating a new backhaul password?

After you generate a new backhaul password, you must use the Sync button to build a new backhaul connection so that the router and satellite can communicate with each other using Wi-Fi.

Q: How can you update the router and satellite firmware?

You can use the router web interface to check if new firmware is available and update your router and satellite, or you can manually update the firmware for your router and satellite.

Q: How do you check for firmware updates?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Firmware Update > Online Update. The Firmware Update page displays.
Click the Check button.

Q: What should you do after new firmware is found?

If new firmware is available, click the Update All button.

Q: What should you avoid during a firmware upgrade?

To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the router or satellite.

Q: How long does the update process typically take?

The update process typically takes about one minute.

Q: What should you check after updating the firmware?

Read the new firmware release notes to find out if you must reconfigure the router after updating.

Q: What is the recommended order for manually updating firmware on the router and satellite?

It is recommended that you always update the firmware on your satellite first, and then update your router.

Q: What is the warning about updating firmware on multiple devices?

Do not update the firmware on your router and satellite at the same time, and do not update more than one Orbi device (router or satellite) at a time. If you need to update more than one Orbi device, wait for the first Orbi device to finish updating before updating your next Orbi device.

Q: How do you manually update the firmware on your Orbi satellite?

Visit netgear.com/support and download the firmware for both your Orbi router and satellite.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Firmware Update > Manual Update. The Firmware Update page displays.
Select the check box next to your satellite’s model name. If you have more than one satellite, only update one satellite at a time. You must wait for the first satellite to finish updating before updating the next satellite.
Click the Update button. The Orbi satellite Firmware Update window opens.
If the browser asks you for the admin password, enter the same password that you entered for the router.
Click the BROWSE button.
Locate and select the satellite firmware file that you downloaded. The firmware file name ends in .img or .chk.
Click the UPLOAD button.

Q: How do you verify the satellite firmware update?

After the Orbi satellite finishes updating, select Status and double-check the firmware version on the Status page.

Q: How do you manually update your router’s firmware?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Firmware Update > Manual Update. The Firmware Update page displays.
Click the Browse button.
Locate and select the router firmware file you downloaded. The firmware file name ends in .img.
Click the Upload button.

Q: What is the length limitation of the admin password?

It can be up to 30 characters.

Q: How do you change the admin password?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Set Password. The Set Password page displays.
Type the old password, and type the new password twice.
To be able to reset the password, select the Enable Password Reset check box. We recommend that you enable password reset.
Click the Apply button.

Q: Why is it recommended to enable password reset?

We recommend that you enable the password reset feature so that you can reset the password if it is forgotten.

Q: Which browsers support the password reset process?

This reset process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser.

Q: How do you enable password reset?

Launch a web browser from a computer or Wi-Fi device that is connected to the network.
Enter http://www.routerlogin.net. A login window opens.
Enter the admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
Select ADVANCED > Administration > Set Password. The Set Password page displays.
Select the Enable Password Reset check box.
Select two security questions and provide answers to them.
Click the Apply button.

Q: How do you reset the admin password?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Click the Cancel button. If password reset is enabled, you are prompted to enter the router’s serial number.
Enter the router’s serial number in the field.
Click the Continue button. You are requested to enter a new admin password and to set new security questions.
Enter your new admin password, set new security questions, and click the Next button. Your settings are saved.
Click the Login button. A login window opens.
With your new admin password, log in to the router.

Q: How do you view router status and usage information?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Click the ADVANCED tab.

Q: How do you display Internet port statistics?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Click the ADVANCED tab.
In the Internet Port pane, click the Show Statistics button.

Q: What information is displayed in the Show Statistics window?

System Up Time. The time elapsed since the router was last restarted.
Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following information:
Status. The link status of the port.
TxPkts. The number of packets transmitted on this port since reset or manual clear.
RxPkts. The number of packets received on this port since reset or manual clear.
Collisions. The number of collisions on this port since reset or manual clear.
Tx B/s. The current transmission (outbound) bandwidth used on the WAN and LAN ports.
Rx B/s. The current reception (inbound) bandwidth used on the WAN and LAN ports.
Up Time. The time elapsed since this port acquired the link.
Poll Interval. The interval at which the statistics are updated in this page.

Q: How do you change the polling frequency?

Enter a time in seconds in the Poll Interval field and click the Set Interval button.

Q: How do you stop the polling entirely?

Click the Stop button.

Q: How do you check the Internet connection status?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Click the ADVANCED tab.
In the Internet Port pane, click the Connection Status button.

Q: What information is displayed in the Connection Status window?

IP Address. The IP address that is assigned to the router.
Subnet Mask. The subnet mask that is assigned to the router.
Default Gateway. The IP address for the default gateway that the router communicates with.
DHCPServer. The IP address for the Dynamic Host Configuration Protocol server that provides the TCP/IP configuration for all the computers that are connected to the router.
DNS Server. The IP address of the Domain Name Service server that provides translation of network names to IP addresses.
Lease Obtained. The date and time when the lease was obtained.
Lease Expires. The date and time that the lease expires.

Q: How do you return the status of all items to 0?

Click the Release button.

Q: How do you refresh the page?

Click the Renew button.

Q: How do you exit the page?

Click the Close Window button.

Q: How do you view your satellite’s status?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select Attached Devices. The Attached Devices page displays.
In the Connected Satellites section, find your satellite’s IP address.
Enter your satellite’s IP address in your web browser’s address bar. A login window opens.
Enter the same admin user name and password that you entered for the router. The satellite’s status displays.

Q: What is the log?

The log is a detailed record of the websites you accessed or attempted to access and other router actions. Up to 256 entries are stored in the log.

Q: How do you view and manage logs?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Logs. The Logs page displays the following information:

Date and time. The date and time the log entry was recorded.
Source IP. The IP address of the initiating device for this log entry.
Target address. The name or IP address of the website or news group visited or to which access was attempted.
Action. The action that occurred, such as whether Internet access was blocked or allowed.

Q: How do you refresh the log page?

Click the Refresh button.

Q: How do you clear the log entries?

Click the Clear Log button.

Q: How do you email the log immediately?

Click the Send Log button.

Q: How do you view devices connected to the network?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select Attached Devices. The Attached Devices page displays the following information in the Connected Devices section:

Device Name. This section displays the device model, name, type, and IP address.
IP Address. This section displays the device IP address. The device’s IP address can change because the router assigns an IP address to each device when it joins the network.
MAC Address. This section displays the device MAC address. The unique MAC address for each device does not change.
Connection Type. This section displays how the device is connected to the Orbi network through a wired Ethernet connection or Wi-Fi connection.
Connected Orbi. This section displays the Orbi router or satellite that the device is connected to. The Orbi router’s or satellite’s MAC address also displays.

Q: How do you update the device information page?

Click the Refresh button.

Q: How do you edit device information on the Attached Devices page?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select Attached Devices. The Attached Devices page displays.
Select a connected device that displays on the page. The Edit Device page displays.
To change the device model, enter a new model in the Device Model field.
To change the device name, enter a new name in the Device Name field.
To change the device type, select a device from the Device Type menu.
Click the APPLY button.

Q: How do you view satellites connected to the network?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select Attached Devices. The Attached Devices page displays the following information in the Connected Satellites section:

Device Name. This section displays the satellite model, name, and IP address.
IP Address. This section displays the satellite IP address. The satellite’s IP address can change because the router assigns an IP address to each satellite when it joins the network.
MAC Address. This section displays the satellite MAC address. The unique MAC address for each satellite does not change.
Connection Type. This section displays how the satellite is connected to the Orbi network through a wired Ethernet connection or 2G or 5G Wi-Fi connection.
Connected Orbi. This section displays the Orbi router or satellite that the satellite is connected to. The Orbi router’s or satellite’s MAC address also displays.
Backhaul Status. This section displays the backhaul connection status between the satellite and router or another satellite.

Q: How do you update the satellites information page?

Click the Refresh button.

Q: How do you edit satellite information that displays on the Attached Devices page?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select Attached Devices. The Attached Devices page displays.
Select a connected device that displays on the page. The Edit Device page displays.
To change the device model, enter a new model in the Device Model field.
To change the device name, enter a new name in the Device Name field.
Click the APPLY button.

Q: How do you monitor Internet traffic?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Traffic Meter. The Traffic Meter page displays.
Select the Enable Traffic Meter check box.

Q: How do you control the volume of Internet traffic?

Use either the traffic volume control feature or the connection time control feature:

Select the Traffic volume control by radio button and then select one of the following options:
No Limit. No restriction is applied when the traffic limit is reached.
Download only. The restriction is applied to incoming traffic only.
Both directions. The restriction is applied to both incoming and outgoing traffic.
Select the Connection time control radio button and enter the allowed hours in the Monthly limit field.

Q: What is the “Round up data volume” field used for?

If your ISP charges for extra data volume when you make a new connection, enter the extra data volume in MB in the Round up data volume for each connection by field.

Q: How do you set the traffic counter to begin at a specific time and date?

In the Traffic Counter section, set the traffic counter to begin at a specific time and date. To start the traffic counter immediately, click the Restart Counter Now button.

Q: How do you set the router to issue a warning message before the monthly limit of Mbytes or hours is reached?

In the Traffic Control section, enter a numeric value. By default, the value is 0 and no warning message is issued.

Q: How do you stop the Internet connection when the limit is exceeded?

Select the Disconnect and disable the Internet connection check box.

Q: How do you update the Internet Traffic Statistics section?

Click the Refresh button.

Q: How do you display more information about the data traffic on your router?

Click the Traffic Status button.

Q: How do you back up the router’s configuration settings?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays.
Click the BACK UP button.
Specify a location on your network. A copy of the current settings is saved in the location you specified.

Q: How do you restore configuration settings?

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays.
Click the Browse button to find and select the .cfg file.
Click the RESTORE button.

Q: How do I erase the current configuration settings and restore the factory default settings?

To erase the configuration settings:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays.
Click the ERASE button. The factory default settings are restored. The user name is admin, the password is password, and the LAN IP address is 192.168.1.1. DHCP is enabled.

Q: How can I remotely access my router using the Orbi app?

Before you can use remote access with the Orbi app, you must update your router’s firmware and download the latest Orbi app for your mobile device. To download the latest Orbi app for your mobile device, visit https://www.netgear.com/home/apps-services/orbi-app.

Q: What is port forwarding?

Port forwarding allows certain types of incoming traffic to reach a server on your home network. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The router can forward incoming traffic with specific protocols to computers on your local network. You can specify the servers for applications and you can also specify a default DMZ server to which the router forwards all other incoming protocols.

Q: How do I set up port forwarding to a local server?

To forward specific incoming protocols to a local server:

Decide which type of service, application, or game you want to provide.
Find the local IP address of the computer on your network that will provide the service. The server computer must always use the same IP address. To specify this setting, use the reserved IP address feature.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering page displays.
Leave the Port Forwarding radio button selected as the service type.
From the Service Name menu, select the service name. If the service that you want to add is not in the menu, create a custom service.
In the Server IP Address field, enter the IP address of the computer that must provide the service.
Click the Add button.

Q: How do I add a custom port forwarding service?

To add a custom service:

Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering page displays.
Leave the Port Forwarding radio button selected as the service type.
Click the Add Custom Service button. The Ports – Custom Services page displays.
In the Service Name field, enter a descriptive name.
In the Protocol menu, select the protocol. If you are unsure, select TCP/UDP.
In the External Port range field, enter the port numbers.
Specify the internal ports by one of these methods:

Leave the Use the same port range for Internal port check box selected.
Type the port numbers in the Internal port range field.

Type the IP address in the Internal IP address fields or select the radio button for an attached device listed in the table.
Click the Apply button.

Q: How do I edit a port forwarding service?

To edit a port forwarding entry:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering page displays.
Leave the Port Forwarding radio button selected as the service type.
In the table, select the radio button next to the service name.
Click the Edit Service button. The Ports – Custom Services page displays.
Specify changes to any of the following settings:

Service Name. Type the service name.
Protocol. Select the protocol. If you are unsure, select TCP/UDP.
External port range. Enter the port numbers.
For the internal ports, leave the Use the same port range for Internal port check box selected or enter the ports in the Internal port range field.
Internal IP address. Type the IP address in the Internal IP address fields, or select the radio button for an attached device listed in the table.

Click the Apply button.

Q: How do I delete a port forwarding entry?

To delete a port forwarding entry:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering page displays.
Select the Port Forwarding radio button as the service type.
In the table, select the radio button next to the service name.
Click the Delete Service button.

Q: How does the router implement the port forwarding rule?

The following sequence shows the effects of a port forwarding rule:

When you type the URL http://www.example.com in your browser, the browser sends a web page request message with the following destination information:

Destination address. The IP address of http://www.example.com, which is the address of your router.
Destination port number. 80, which is the standard port number for a web server process.

Your router receives the message and finds your port forwarding rule for incoming port 80 traffic.
The router changes the destination in the message to IP address 192.168.1.123 and sends the message to that computer.
Your web server at IP address 192.168.1.123 receives the request and sends a reply message to your router.
Your router performs Network Address Translation (NAT) on the source IP address, and sends the reply through the Internet to the computer or WiFi device that sent the web page request.

Q: How do I make a local web server public using port forwarding?

To make a local web server public:

Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation. In this example, your router always gives your web server an IP address of 192.168.1.33.
In the Port Forwarding/Port Triggering page, configure the router to forward the HTTP service to the local address of your web server at 192.168.1.33. HTTP (port 80) is the standard protocol for web servers.
(Optional) Register a host name with a Dynamic DNS service, and specify that name on the Dynamic DNS page of the router. Dynamic DNS makes it much easier to access a server from the Internet because you can type the name in the Internet browser. Otherwise, you must know the IP address that the ISP assigned, which typically changes.

Q: What is port triggering?

Port triggering is a dynamic extension of port forwarding that is useful when an application must use port forwarding to more than one local computer (but not simultaneously), or when an application must open incoming ports that are different from the outgoing port. With port triggering, the router monitors traffic to the Internet from an outbound “trigger” port that you specify. For outbound traffic from that port, the router saves the IP address of the computer that sent the traffic. The router temporarily opens the incoming port or ports that you specify in your rule and forwards that incoming traffic to that destination.

Q: How do I add a port triggering service?

To add a port triggering service:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering page displays.
Select the Port Triggering radio button. The page adjusts.
Click the Add Service button. The Port Triggering – Services page displays.
In the Service Name field, type a descriptive service name.
In the Service User menu, select Any, or select Single address and enter the IP address of one computer:

Any. This selection (the default) allows any computer on the Internet to use this service.
Single address. This selection restricts the service to a particular computer. Enter the IP address in the field that becomes available with this selection from the menu.

From the Service Type menu, select the service type, either TCP or UDP.
In the Triggering Port field, enter the number of the outbound traffic port that must open the inbound ports.
From the Connection Type menu, select the inbound connection type, TCP, UDP, or TCP/UDP. If you are not sure, select TCP/UDP.
Enter the inbound connection port numbers the Starting Port, and Ending Port fields.
Click the Apply button.

Q: How do I disable port triggering or change the time-out period?

To disable port triggering or change the time-out period:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering. The Port Forwarding / Port Triggering page displays.
Select the Port Triggering radio button. The page adjusts.
To disable port triggering, select the Disable Port Triggering check box. If this check box is selected, the router does not use port triggering even if you specified port triggering settings.
To change the time-out period, in the Port Triggering Timeout field, enter a value up to 9999 minutes. This value controls how long the inbound ports stay open when the router detects no activity. This value is required because the router cannot detect when the application terminates.

Q: How does port triggering work using Internet Relay Chat (IRC) as an example?

The following sequence shows the effects of the port triggering rule you define:

You open an IRC client program to start a chat session on your computer.
Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router.
Your router creates an entry in its internal session table describing this communication session between your computer and the IRC server. Your router stores the original information, performs Network Address Translation (NAT) on the source address and port, and sends this request message through the Internet to the IRC server.
Noting your port triggering rule and observing the destination port number of 6667, your router creates another session entry to send any incoming port 113 traffic to your computer.
The IRC server sends a return message to your router using the NAT-assigned source port (for example, port 33333) as the destination port. The IRC server also sends an “identify” message to your router with destination port 113.
When your router receives the incoming message to destination port 33333, it checks its session table to see if a session is active for port number 33333. Finding an active session, the router restores the original address information replaced by NAT and sends this reply message to your computer.
When your router receives the incoming message to destination port 113, it checks its session table and finds an active session for port 113 associated with your computer. The router replaces the message’s destination IP address with your computer’s IP address and forwards the message to your computer.
When you finish your chat session, your router eventually senses a period of inactivity in the communications. The router then removes the session information from its session table, and incoming traffic is no longer accepted on port numbers 33333 or 113.

Q: What is a VPN (virtual private network)?

A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway. To use the VPN feature, you must log in to the router and enable VPN, and you must install and run VPN client software on the computer. VPN uses DDNS or a static IP address to connect with your router.

Q: How do I specify VPN service in the router?

To specify the VPN service:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Select the Enable VPN Service check box. By default, VPN uses the UDP service type with port number 12973 for TUN mode and port number 12874 for TAP mode. If you want to customize the service type, mode, and port, we recommend that you change these settings before you install the OpenVPN software.
To change the TUN mode service type, select the UCP or TCP radio button.
To change the TUN mode service port, type the port number that you want to use in the field. The default port number is 12973.
To change the TAP mode service type, select the UCP or TCP radio button.
To change the TAP mode service port, type the port number that you want to use in the field. The default port number is 12974.
Click the Apply button.

Q: How do I install OpenVPN software on a Windows-based computer?

To install VPN client software on your Windows-based computer:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Make sure that the Enable VPN Service check box is selected.
Specify any VPN service settings on the page.
Click the For Windows button to download the OpenVPN configuration files.
Visit openvpn.net/community-downloads/ to download the OpenVPN client utility.
In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link.
Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe file.
Click the Next button.
When prompted, read the License Agreement and click the I Agree button.
Leave the check boxes selected, and click the Next button.
To specify the destination folder, click the Browse button and select a destination folder.
Click the Install button. The window displays the progress of the installation and then displays the final installation page.
Click the Finish button.
Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device. For a client device with Windows 64-bit system, the VPN client is installed at C:\Programfiles\OpenVPN\config\ by default.
For a client device with Windows, modify the VPN interface name to NETGEAR-VPN:

On your computer, go to the Networks page. If you are using Windows 10, select Control Panel > Network and Sharing Center > Change adapter settings.
In the local area connection list, find the local area connection with the device name TAP-Windows Adapter.
Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail.

Q: How do I install OpenVPN software on a Mac computer?

To install VPN client software on your Mac computer:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Make sure that the Enable VPN Service check box is selected.
Specify any VPN service settings on the page.
Click the For non-Windows button to download the OpenVPN configuration files.
Visit https://tunnelblick.net/index.html to download the OpenVPN client utility for Mac OS X.
Download and install the file.
Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device. The client utility must be installed by a user with administrative privileges.

Q: How do I install OpenVPN software on an iOS device?

To install VPN client software on an iOS device:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Make sure that the Enable VPN Service check box is selected.
Specify any VPN service settings on the page.
Click the For Smart Phone button to download the OpenVPN configuration files.
On your iOS device, download and install the OpenVPN Connect app from the Apple app store.
On your computer, unzip the configuration files that you downloaded and send the files to your iOS device. Note that when you open the .ovpn file, a list of apps displays. Select the OpenVPN Connect app to open the .ovpn file.

Q: How do I install OpenVPN software on an Android device?

To install VPN client software on an Android device:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Make sure that the Enable VPN Service check box is selected.
Specify any VPN service settings on the page.
Click the For Smart Phone button to download the OpenVPN configuration files.
On your Android device, download and install the OpenVPN Connect app from the Google Play Store.
On your computer, unzip the configuration files that you downloaded and send the files to your Android device.
Open the files on your Android device.
Open the .ovpn file using the OpenVPN Connect app.

Q: How do I use a VPN tunnel on my Windows-based computer?

For the VPN tunnel to work, the local LAN IP address of the remote router must use a different LAN IP scheme from that of the local LAN where your VPN client computer is connected. If both networks use the same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x. The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either for your home network or for the network with the client VPN computer. To open a VPN tunnel:

Launch the OpenVPN application with administrator privileges.
Right-click the OpenVPN icon.
Select Connect. The VPN connection is established. You can launch a web browser and log in to your router.

Q: How do I use a VPN to access my Internet service at home?

To allow VPN clients to use your home Internet service:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Select the Enable VPN Service radio button.
Scroll down to the Clients will use this VPN connection to access section, and select the All sites on the Internet & Home Network radio button. When you access the Internet with the VPN connection, instead of using a local Internet service, you use the Internet service from your home network.
Click the Apply button.

Q: How do I block VPN client Internet access in the router?

To allow VPN clients to access only your home network and block access to the Internet service for your home network:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com. A login window opens.
Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Select ADVANCED > Advanced > VPN Service. The VPN Service page displays.
Select the Enable VPN Service radio button.
Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only radio button. This is the default setting. The VPN connection is only to your home network, not to the Internet service for your home network.
Click the Apply button.

Q: How do I access my Internet service using a VPN tunnel?

To access your Internet service:

Set up the router to allow VPN access to your Internet service.
On your computer, launch the OpenVPN application. The OpenVPN icon displays in the Windows taskbar.
Right-click the icon and select Connect.
When the VPN connection is established, launch your Internet browser.

Q: What do I do if the Power LED is off?

Make sure that the power adapter is securely connected to your cable modem router and securely connected to a working power outlet.
Check that you are using the power adapter that NETGEAR supplied for this product.
If the problem persists, contact technical support for help.

Q: What do I do if the LEDs never turn off?

If all LEDs are still lit one minute after power-up, do the following:

Cycle the power to see if the cable modem router recovers.
Press and hold the Reset button to return the cable modem router to its factory settings. If the error persists, a hardware problem might be the cause. Contact technical support.

Q: What do I do if the Internet LED is off?

If the Internet LED is off and the cable modem router is connected to the cable television cable, try the following:

Make sure that the coaxial cable connections are secure at the cable modem router and at the wall jack.
Make sure that your cable Internet provider provisioned your cable Internet service. Your provider can verify that the signal quality is good enough for cable modem router service.
Remove any excessive splitters that are on your cable line.

Q: What do I do if my cable modem router cannot access the Internet, but the Internet LED is on?

When your cable modem router cannot access the Internet and your Internet LED is on, register the cable MAC address or device MAC address of your cable modem router with your cable Internet provider. Additionally, make sure that the cable modem router is specified as the TCP/IP gateway for your computer. If your computer obtains its information from the cable modem router by DHCP, reboot the computer and verify the gateway address.

Q: What should I do if I cannot log in to the cable modem router?

If you are unable to log in to the cable modem router from a computer or mobile device on your local network, check the following:

Make sure that you are connected to the cable modem router’s wired or WiFi network.

For a wired Ethernet connection, make sure that the Ethernet connection is secure and the cable modem router is powered on (its Power LED is lit).
For a WiFi connection, make sure that you selected the correct network. If you cannot find the WiFi network, make sure that the cable modem router is powered on (its Power LED is lit). If the cable modem router is powered on, it is possible that someone turned off the SSID broadcast or turned off the WiFi radios.

If you are connected to the cable modem router network, but the web browser does not display the login window, check the following:

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
Try quitting the browser and launching it again.

If the browser displays the login window, but you cannot access the cable modem router, make sure that you are using the correct login information. If you changed the admin password and you forgot what it is and you configured password reset, see Reset the admin password.
If you customized advanced home network settings such as the IP address scheme, check the following:

Make sure that the IP address of your computer is on the same subnet as the cable modem router. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.0.2 to 192.168.0.254.
If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the cable modem router, and reboot your computer.
If your cable modem router’s IP address was changed and you do not know the current IP address, clear the cable modem router’s configuration to factory defaults. This sets the cable modem router’s IP address to 192.168.0.1.

Q: What do I do if the changes are not saved in the cable modem router interface?

If the cable modem router does not save the changes you that make in the cable modem router interface, check the following:

When entering configuration settings, always click the >Apply button before moving to another page or tab, or your settings are lost.
Click the Refresh or Reload button in the web browser. The changes might be saved, but the old settings might be in the web browser’s cache.

Q: What should I do if I am having trouble connecting to the cable modem router with WiFi?

If you are having trouble connecting to the cable modem router with WiFi, try to isolate the problem:

The computer or WiFi device that you are using does not find the WiFi network. This can happen for the following reasons:
Someone pressed the WiFi On/Off button on the cable modem router, which turned off the WiFi radios. Check the 2.4 GHz and 5 GHz LEDs on the front of the cable modem router. If they are off, press the WiFi On/Off button to turn the WiFi radios back on.
Someone logged in to the cable modem router and disabled its WiFi radios or set up a WiFi schedule. In this case, pressing the WiFi button does not turn the WiFi radios back on. You must log in to enable the WiFi radios. Use an Ethernet cable for a wired connection to the cable modem router. Then log in and change the settings.
Someone logged in to the cable modem router and disabled its SSID broadcast. Your WiFi network is hidden and does not display in your WiFi client’s scanning list. (By default, SSID broadcast is enabled.) To connect with WiFi, you must type the network SSID and password.
You can find the WiFi network, but you can’t connect. Check the following:
Make sure that your computer or device supports the security that you are using for your WiFi network (WPA or WPA2).
You are not sure what the WiFi password is. The preset WiFi password is on the cable modem router label. If you changed it and do not remember the new password, you can use a wired Ethernet connection to log in to the cable modem router and view or change the WiFi password.
The WiFi signal strength is weak in your location. Is your cable modem router too far from your computer, or too close? Place your computer near the cable modem router, but at least 6 feet (1.8 meters) away, and see if the signal strength improves. Check for sources of WiFi interference that might block the signal.

Q: How do I test the LAN path to my cable modem router using the Ping Utility?

To ping the cable modem router from a Windows-based computer:

From the Windows toolbar, click Start and select Run.
In the field provided, type ping followed by the IP address of the cable modem router, as in this example: ping http://www.orbilogn.com
Click the OK button. You should see a message like this one: Pinging <IP address> with 32 bytes of data If the path is working, you see this message: Reply from <IP address>: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems:

Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices. If your cable modem router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and cable modem router.
Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your cable modem router and your computer are correct and that the addresses are on the same subnet.

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