NEATO BOTVAC D3 CONNECTED (03) PDF Document

To ensure the best possible experience and minimize risk of damage, please note the following:

Observe your NEATO BOTVAC D3 CONNECTED during its first few cleaning runs to make any necessary adjustments to the environment for optimal navigation.

• While the robot has a smart navigation system to avoid obstacles, it may occasionally bump into furniture, objects, pets, and people. If you have special objects that could be damaged by bumping, please remove them from the room or use boundary markers.

• The robot’s rotating brush operates like a regular upright vacuum. Do not use the NEATO BOTVAC D3 CONNECTED on floors or rugs (e.g., with fringes) that you would not use a regular upright vacuum on.

• If the cleaning area contains a cliff, drop, balcony, fireplace, or any other area where the robot could fall, place a physical barrier to prevent travel into that area. Drop sensors and boundary markers are aids and should not be relied upon solely to avoid a dangerous situation.

The NEATO BOTVAC D3 CONNECTED and its included accessories consist of the following parts:

1. Dirt Bin and Filter	12. Wall Following Sensor Window
2. Top	13. Side Brush (available on specific models only)
3. Laser Cover	14. Drop Sensor Window
4. Start Button	15. Brush Guard
5. Info LED	16. Battery Door
6. Battery LED	17. Robot Label
7. Handle	18. Wheels
8. Front Bumper	19. Charging Contacts
9. Boundary Marker (included in some models)	20. Upgrade Cable (included in some models)
10. Charge Base	21. Cleaning Tool (included in some models)
11. Brush

The INFO LED is used for Wi-Fi connection status, cleaning status, and errors. The BATTERY LED is used to show charge state and battery errors.

Before cleaning, prepare the area with the following steps:

• Keep your robot away from liquids and wet areas. Move or cover pet bowls and plant trays.

• Clear the area of small items such as toys and clothing.

• Tie up wires, curtains, and other low-hanging items.

• Thick carpet on a top stair may affect the robot’s navigation system. To ensure the robot sees the drop, place boundary markers 6 inches/15cm from the edge of the stair.

• Keep your Neato robot inside the house. It is not designed for outdoor cleaning or freezing temperatures.

• To keep your robot out of places you don’t want it to go, set down boundary markers. You can use scissors to cut them to a shorter length and use removable tape to keep them flat on the floor.

• To perform a Reset on the robot, press and hold the Start button for 10 seconds until all the lights turn off. Press the Start button again to turn the robot back on.

• The combo brush offers superior pick-up of pet hair and reduced noise, ideal for homes with multiple floor types.

• The spiral blade brush (sold separately) offers deep cleaning performance across all floor surfaces.

• Shiny surfaces and black floors might cause navigation issues.

The Start Button on your NEATO BOTVAC D3 CONNECTED performs different actions depending on how it is pressed. The INFO LED provides status information.

ACTION	INFO LED
Start Cleaning: Press Start Button 1x for house cleaning Press Start Button 2x for spot cleaning	Solid Blue Solid White
Pause/Resume Cleaning: Press Start Button during cleaning to pause robot. Press Start Button again to resume cleaning.	LED pulses during pause
Cancel Cleaning: Press & hold Start Button for 5 seconds	Robot & LEDs turn off & robot plays a tone.

NOTE: If the INFO LED light is blinking red or solid red, your robot needs maintenance or has a navigation issue. Please check the troubleshooting section.

The BATTERY LED indicates the battery and charging status of your NEATO BOTVAC D3 CONNECTED.

ROBOT IS:	LED COLOR	WHAT IT MEANS
Cleaning	Solid Green	Battery level is normal
	Solid Amber	Battery level is low. Battery must be charged before a new cleaning can be started
Charging	Pulsing Green	Battery is charging and robot can start cleaning
	Pulsing Amber	Robot is fast-charging the battery and must complete before cleaning can start

If the BATTERY LED is Blinking Red, please check the troubleshooting section.

Follow these steps for the initial setup:

1. REMOVE FILMS AND STICKERS: It is important to remove all protective films and shipping material from the robot and the charge base. Your robot will not operate correctly if they are not removed.

2. SET UP CHARGE BASE: Plug the power cord securely into the charge base and wrap any excess cord. Choose a wall outlet with 3 feet (1 m) of clearance on both sides and in front of the charge base. This helps your robot find the base. Plug in the power cord and push the charge base against the wall. It is best to locate the charge base on a hard floor surface and ensure the outlet is not controlled by a switch.

3. INITIAL ROBOT CHARGING: Place the rounded side of your robot against the metal charging contacts on the charge base until they are pushed all the way in. For best results, charge the robot fully before its first cleaning cycle. During bootup, the robot will alternately blink green and blue. Note that your robot is only compatible with the included charge base.

Setting up your robot with the Neato app provides the best experience and access to all features. Before you begin, you will need your home Wi-Fi password and a fully charged robot.

APP SET-UP

1. Download the Neato app from the Apple App Store or Google Play.

2. Follow the directions within the app. You will be prompted to:

• Create an account

• Verify your account via email

• Add/Connect your robot

During the initial pairing process with the Neato app, the INFO LED on your NEATO BOTVAC D3 CONNECTED will change based on the connection status. Your robot is in pairing mode for the first 60 minutes after you turn it on for the first time.

LED COLOR	WHAT IT MEANS
Slow Blinking Blue	Robot is in Pairing Mode
Fast Blinking Blue	Pairing to Neato app/account
Solid Blue	Pairing successful (shows for 5 seconds)
Solid Red	Pairing unsuccessful (shows for 5 seconds)

If you cannot connect your robot within the first 60 minutes, or if it fails to connect, you will need to return the robot to pairing mode. Follow these steps:

1. Press and hold the Start button and right bumper for 10 seconds to turn the robot off. This will also revert the robot to factory settings.

2. Press the Start button once more to turn the robot on. The INFO LED will be slow blinking blue, indicating it is now in pairing mode.

3. Follow the steps in the Neato app to connect your robot.

Only 2.4GHz Wi-Fi networks are supported and will be displayed in the list of available options during robot set-up. WEP EAP is not supported at this time.

Yes, the Neato app can be used by multiple devices in a household to operate the same robot. Simply download the Neato app to other smartphones or tablets and sign in to the same My Neato account using the email and password that were used to set up the robot.

Selecting House Cleaning in the Neato app sets your robot to clean the entire floor on one level, automatically moving from room to room. From the app, you can Start, Pause, Resume, Stop, and Return to Start/Base.

If a cleaning is canceled mid-cycle, your robot will stop in place. You can use the app to ask it to return to its base station. If the robot has detected the base, it will attempt to return and dock.

Selecting Clean Spot in the Neato app sets your robot to clean a 7’x7′ area. Place your robot centered and facing the area you want to be cleaned. On specific models, you can also select 2-pass cleaning.

You can set up a schedule for regular vacuuming using the Neato app. You can set your preferences based on cleaning days and times. If you are going away, you can turn OFF “Enable Schedule” to put the schedule on hold.

You can operate your NEATO BOTVAC D3 CONNECTED manually using the Start Button on the robot.

HOUSE CLEANING: Press the Start Button once to initiate House Cleaning. The robot will clean the entire floor on one level, moving automatically from room to room.

SPOT CLEANING: Press the Start Button twice to initiate Spot Cleaning. During Spot Cleaning, you can press the Start Button to pause, and press it again to resume. To cancel Spot Cleaning, press and hold the Start Button for 5 seconds.

Some features, such as scheduling, push notifications, and cleaning statistics, are only available through the Neato app.

If the area your NEATO BOTVAC D3 CONNECTED is cleaning is very large, the robot will return to its base mid-cleaning to recharge. Once it is recharged, it will return to where it left off to finish the job. A complete cleaning cycle includes 3 cleanings and 2 recharges, allowing the robot to clean very large areas on one level.

It is not recommended to pick up and move your robot mid-cleaning. Doing so can cause it to become disoriented, not follow its normal smart behavior, and have difficulty finding its charge base. If you must pick up your robot, put it back down within 1 foot of where you picked it up for best results.

Regular maintenance is important for reliable operation. After each use, empty the dirt bin, clean the airways/openings, and clean the filter. To remove the filter, pinch the handle and pull it out. Use the cleaning tool comb to clean the filter. The filter should be replaced every 1 to 2 months, or more frequently as needed.

If your robot has a side brush, remove it and set it aside. Then, remove the brush guard by pulling up on both sides simultaneously. Use the hair/fiber blade on the cleaning tool to cut and remove hair from the brush. Remove any debris from the brush ends and from inside the brush cavity. Re-insert the brush and replace the brush guard.

ROBOT TOP: Clean the top of the robot and the area around the laser top with a soft cotton cloth.

SENSORS: Use a dry cotton swab to clean the two drop sensor windows on the bottom of the robot.

The recommended replacement schedule depends on use:

• Filters: every 1 to 2 months

• Batteries: every 12 to 18 months

Always purchase Neato Genuine accessories and parts to avoid damaging your robot and voiding your warranty. Accessories include batteries, filters, brushes, boundary markers, cleaning tool, dirt bin, and charge base.

A blinking red Battery LED indicates that the robot battery has experienced an error. You should contact Customer Care for assistance.

A blinking red INFO LED means your robot needs to be cleaned to operate at its best performance. Follow these steps to make sure your robot is well-maintained:

1. Ensure that both the filter and dirt bin are clean and properly inserted.

2. Make sure the dirt bin is properly seated in the robot. The top of the dirt bin should be level with the top of the robot.

3. Make sure the brush and end caps are clear of debris and remove any wrapped hair or debris.

4. Make sure wheel wells are not blocked with debris.

After checking these items, press the Start Button to start the robot. If it still has issues, follow the next steps:

5. Using a dry cotton swab, spin the laser housing under the laser cover 5 times in each direction, being careful to avoid the openings in the housing.

6. Use a dry cotton swab to clean the two drop sensor windows on the bottom of the robot. Press the Start Button to start the robot.

7. Press and hold the Start Button for 10 seconds to reset your robot. All lights will turn off. Press the Start Button to turn the robot back on.

A solid red INFO LED means the robot is having difficulty navigating the environment. This could be because the laser is blocked, it’s having trouble navigating the floor, the sensors are dirty, or the wheels/brush are dirty.

Follow these steps to troubleshoot:

1. Make sure nothing in the environment has changed since the robot started cleaning (e.g., furniture moved, robot moved to a different room).

2. Ensure the wheel wells are not blocked with debris.

3. Ensure the battery is charged.

4. If issues persist, reset the robot by pressing and holding the button for 10 seconds. The robot will turn off. Press the Start Button to turn it back on and try running it again.

If the issue is still not resolved:

5. Make sure the robot’s laser freely rotates: Use a dry cotton swab to rotate the laser 5 times to the left and 5 times to the right, ensuring not to put the swab in either hole.

6. Using compressed air from about 6 inches away, use short bursts to clean the laser area.

Let the robot fully charge and try running it again.

This message means the robot has disconnected from its Wi-Fi connection, or your phone/tablet is not connected to a 3G or 4G service. Try the following items in order:

1. Make sure your phone/tablet is connected to a 3G or 4G service. If it is not, the app will show your robot as OFFLINE.

2. Reset your Neato robot by taking it off its base, pressing and holding the start button for 10 seconds to turn it off, and then pressing the Start button one more time to turn it on. Wait a few minutes and check the Neato app to see if it now says READY TO CLEAN.

3. If the first two steps do not fix the issue, delete your robot from the Neato app and go through the steps to connect your robot again. It should then say READY TO CLEAN.