LEXMARK M5270 (01) PDF MANUAL

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LEXMARK M5270 (01) PDF SUMMARY:

What do the following notes identify?

A note identifies information that could help.

What do the following warnings identify?

A warning identifies something that could damage the product hardware or software. A WARNING indicates a risk of death or serious injury if not avoided.

What do the following cautions indicate?

A caution indicates a potentially hazardous situation that could injure you.

What are the initial setup instructions for the printer?

  • Connecting the printer
  • Installing the printer software See the setup documentation that came with the printer or go to http://support.lexmark.com.

What instructions are available for using the printer?

  • Selecting and storing paper and specialty media
  • Loading paper
  • Configuring printer settings
  • Viewing and printing documents and photos
  • Setting up and using the printer software
  • Configuring the printer on a network
  • Caring for and maintaining the printer
  • Troubleshooting and solving problems

Where can I find the latest supplemental information, updates, and customer support?

Go to http://support.lexmark.com.

What information should I have ready when contacting customer support?

  • Place and date of purchase
  • Machine type and serial number
  • Safety information
  • Regulatory information
  • Warranty information
  • Environmental information

Where can I find warranty information?

  • In the U.S.—See the Statement of Limited Warranty included with the printer, or go to http://support.lexmark.com.
  • In other countries and regions—See the printed warranty that came with the printer.

What are some considerations for selecting a location for the printer?

  • Leave enough room to open trays, covers, and doors and to install hardware options.
  • Set up the printer near an electrical outlet.
  • Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.
  • Provide a flat, sturdy, and stable surface.

What should I keep the printer away from?

  • Clean, dry, and free of dust.
  • Away from stray staples and paper clips.
  • Away from the direct airflow of air conditioners, heaters, or ventilators.
  • Free from direct sunlight and humidity extremes.

What temperatures are recommended for the printer?

  • Ambient temperature 10 to 32.2°C (50 to 90°F)
  • Storage temperature -40 to 43.3°C (-40 to 110°F)

What amount of space is recommended around the printer for proper ventilation?

  • Top 152 mm (6 in.)
  • Right side 152 mm (6 in.)
  • Front 406 mm (16 in.)
    • Note: The minimum space needed in front of the printer is 76 mm (3 in.).
  • Left side 152 mm (6 in.)
  • Rear 152 mm (6 in.)

How can I configure the printer?

You can configure your printer by adding optional 250‑, 550‑, or 2100‑sheet trays.

What should I always use when the printer is configured with a 2100-sheet tray?

Always use a caster base when the printer is configured with a 2100‑sheet tray.

What are some rules for using optional trays?

  • The 2100‑sheet tray must always be at the bottom of a configuration.
  • A maximum of four optional trays may be configured with the printer.
  • The optional 250‑ and 550‑sheet trays may be installed in any order.

How do I turn off the printer using the power button?

To turn off the printer, press and hold the power button for five seconds.

What do the status of the power button and indicator light mean?

  • Indicator light Printer status
    • Off The printer is off or in Hibernate mode.
    • Blue The printer is ready or processing data.
    • Red The printer requires user intervention.
  • Power button light Printer status
    • Off The printer is off, ready, or processing data.
    • Solid amber The printer is in Sleep mode.
    • Blinking amber The printer is in Hibernate mode.

How do I customize the home screen?

  1. From the control panel, touch Settings > Device > Visible Home Screen Icons.
  2. Select the icons that you want to appear on the home screen.
  3. Apply the changes.

How do I use Display Customization?

Before using the application, make sure to do the following:

  • From the Embedded Web Server, click Apps > Display Customization > Configure.
  • Enable and configure the screen saver, slideshow, and wallpaper settings.

How do I manage screen saver and slide show images?

  1. From the Screen Saver and Slideshow Images section, add, edit, or delete an image.
    • Notes:
      • You can add up to 10 images.
      • When enabled, the status icons appear on the screen saver only when there are errors, warnings, or cloud‑based notifications.
  2. Apply the changes.

How do I change the wallpaper image?

  1. From the home screen, touch Change Wallpaper.
  2. Select an image to use.
  3. Apply the changes.

How do I run a slide show from a flash drive?

  1. Insert a flash drive into the USB port.
  2. From the home screen, touch Slideshow. Images appear in alphabetical order.

How do I configure Eco-Settings?

  1. From the home screen, touch Eco‑Settings.
  2. Configure Eco‑Mode or Schedule Power Modes.
  3. Apply the changes.

How do I set up Device Quotas?

  1. Open a Web browser, and then type the printer IP address in the address field.
  2. Click Apps > Device Quotas > Configure.
  3. From the User Accounts section, add or edit a user, and then set the user quota.
  4. Apply the changes.

How do I use the QR Code Generator?

  1. Open a Web browser, and then type the printer IP address in the address field.
  2. Click Apps > QR Code Generator > Configure.
  3. Do either of the following:
    • Select a default QR code value.
    • Type a QR code value.
  4. Apply the changes.

How do I use Customer Support?

  1. From the home screen, touch Customer Support.
  2. Print or e‑mail the information.

How do I create bookmarks?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Bookmarks > Add Bookmark, and then type a bookmark name.
  3. Select an Address protocol type, and then do one of the following:
    • For HTTP and HTTPS, type the URL that you want to bookmark.
    • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that the host name also matches the Common Name (CN) value in the server certificate. For more information on obtaining the CN value in the server certificate, see the help information for your web browser.
    • For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is the default port for sending commands.
    • For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the network domain name.
    • If necessary, select the Authentication type for FTP and SMB.
    • To limit access to the bookmark, enter a PIN.
  4. Click Save.

How do I create folders?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Bookmarks > Add Folder, and then type a folder name.
  3. Click Save.

How do I add contacts?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Address Book.
  3. From the Contacts section, add a contact.
  4. If necessary, specify a login method to allow application access.
  5. Apply the changes.

How do I add groups?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Address Book.
  3. From the Contact Groups section, add a group name.
  4. Apply the changes.

How do I edit contacts or groups?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Address Book.
  3. Do either of the following:
    • From the Contacts section, click a contact name, and then edit the information.
    • From the Contact Groups section, click a group name, and then edit the information.
  4. Apply the changes.

How do I delete contacts or groups?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Address Book.
  3. Do either of the following:
    • From the Contacts section, select a contact that you want to delete.
    • From the Contact Groups section, select a group name that you want to delete.

How do I enable Magnification mode?

  1. From the control panel, press and hold the 5 key until you hear a voice message.
  2. Select Magnification mode.
  3. Select OK.

How do I activate Voice Guidance from the control panel?

  1. Press and hold the 5 key until you hear a voice message.
  2. Select OK.

How do I activate Voice Guidance from the keyboard?

  1. Press and hold the 5 key until you hear a voice message.
  2. Press Tab to navigate the focus cursor to the OK button, and then press Enter.

How do I navigate the screen using gestures?

Gesture Function
Double‑tap Select an option or item on the screen.
Triple-tap Zoom in or zoom out text and images.
Swipe right or swipe down Move to the next item on the screen.
Swipe left or swipe up Move to the previous item on the screen.
Pan Access parts of the zoomed image that are beyond the limits of the screen. Note: This gesture requires the use of two fingers to drag across a zoomed image.
Swipe up then left Exit an application and return to the home screen.
Swipe down then left Cancel a job. Go back to the previous setting. Exit the screen that appears without changing any setting or value.
Swipe up then down Repeat a spoken prompt.

How do I adjust the Voice Guidance speech rate?

  1. From the home screen, select Settings > Device > Accessibility > Speech Rate.
  2. Select the speech rate.

How do I use the keyboard on the display?

  • Drag a finger over the key to announce the character.
  • Lift the finger to enter or type the character in the field.
  • Select Backspace to delete characters.
  • To hear the content in the input field, select Tab, and then select Shift + Tab.

How do I enable spoken passwords or personal identification numbers?

  1. From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
  2. Enable the setting.

How do I set the size and type of the specialty media?

  1. From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source.
  2. Set the size and type of the specialty media.

How do I configure Universal paper settings?

  1. From the control panel, navigate to: Settings > Paper > Media Configuration > Universal Setup For non-touch-screen printer models, press to navigate through the settings.
  2. Configure the settings.

How do I load the 250- or 550-sheet tray?

  1. Remove the tray.
  2. Adjust the guides to match the size of the paper that you are loading.
  3. Flex, fan, and align the paper edges before loading.
  4. Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.
  5. Insert the tray.
  6. From the control panel, set the paper size and paper type to match the paper loaded.

How do I load the 2100-sheet tray?

  1. Pull out the tray.
  2. Adjust the guides.
  3. Flex, fan, and align the paper edges before loading.
  4. Load the paper stack with the printable side facedown.
  5. Insert the tray.
  6. From the control panel, set the paper size and paper type to match the paper loaded.

How do I load the multipurpose feeder?

  1. Open the multipurpose feeder.
  2. Adjust the guide to match the size of the paper that you are loading.
  3. Flex, fan, and align the paper edges before loading.
  4. Load paper with the printable side faceup.
  5. From the control panel, set the paper size and paper type to match the paper loaded.

How do I link trays?

  1. From the control panel, navigate to: Settings > Paper > Tray Configuration For non-touch-screen printer models, press to navigate through the settings.
  2. Select a paper source.
  3. Set the same paper size and paper type for the trays that you are linking.
  4. From the control panel, navigate to: Settings > Device > Maintenance > Config Menu > Tray Configuration.
  5. Set Tray Linking to Automatic.

How do I print from a computer?

  1. From the document that you are trying to print, open the Print dialog.
  2. If necessary, adjust the settings.
  3. Print the document.

How do I print from a mobile device using Lexmark Mobile Print?

  1. Open the document, and then send or share the document to Lexmark Mobile Print.
  2. Select a printer.
  3. Print the document.

How do I print from a mobile device using Google Cloud Print?

  1. From your Android mobile device, open a document or select a document from your file manager.
  2. Tap > Print.
  3. Select a printer, and then tap.

How do I print from a mobile device using Mopria Print Service?

  1. From your Android mobile device, launch a compatible application or select a document from your file manager.
  2. Tap > Print.
  3. Select a printer, and then adjust the settings, if necessary.
  4. Tap.

How do I print from a mobile device using AirPrint?

  1. From your mobile device, select a document from your file manager or launch a compatible application.
  2. Tap > Print.
  3. Select a printer, and then adjust the settings, if necessary.
  4. Print the document.

How do I print from a flash drive?

  1. Insert the flash drive.
  2. From the display, touch the document that you want to print. If necessary, configure other print settings.
  3. Send the print job.

How do I configure confidential jobs?

  1. From the control panel, navigate to: Settings > Security > Confidential Print Setup For non‑touch‑screen printer models, press to navigate through the settings.
  2. Configure the settings.

How do I print confidential and other held jobs for Windows users?

  1. With a document open, click File > Print.
  2. Click Properties, Preferences, Options, or Setup.
  3. Click Print and Hold.
  4. Select Use Print and Hold, and then assign a user name.
  5. Select the print job type (Confidential, Repeat, Reserve, or Verify). If the print job is confidential, then enter a four‑digit PIN.
  6. Click OK or Print.
  7. From the printer home screen, release the print job.

How do I print confidential and other held jobs for Macintosh users?

  1. With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options.
  2. From the print options or Copies & Pages menu, choose Job Routing.
  3. Select the print job type (Confidential, Repeat, Reserve, or Verify). If the print job is confidential, then assign a user name and a four‑digit PIN.
  4. Click OK or Print.
  5. From the printer home screen, release the print job.

How do I print a font sample list?

  1. From the control panel, navigate to: Settings > Reports > Print > Print Fonts For non-touch-screen printer models, press to navigate through the settings.
  2. Select a font sample.

How do I print a directory list?

From the control panel, navigate to: Settings > Reports > Print > Print Directory For non-touch-screen printer models, press to navigate through the settings.

How do I specify whether to print on one side or two sides of the paper?

Specify whether to print on one side or two sides of the paper by going to Eco-Mode Menu and selecting either 1-Sided or 2-Sided.

How do I print multiple page images on one side of a sheet of paper?

Print multiple page images on one side of a sheet of paper by selecting the number of pages per side. Options include 2, 3, 4, 6, 9, 12, or 16 pages per side.

How do I determine the lightness or darkness of text images?

Determine the lightness or darkness of text images by adjusting the Print Toner Darkness setting from 1–10. The factory default setting is 8.

How do I connect an external Virtual Network Computing (VNC) client to the remote control panel?

Connect an external Virtual Network Computing (VNC) client to the remote control panel by changing the External VNC Connection from Don’t Allow to Allow. You can also set the authentication type when accessing the VNC client server. The options are None or Standard Authentication. If Standard Authentication is selected, you must specify a password to connect to the VNC client server.

How do I set the indicator light to come on when a printer error occurs?

Set the indicator light to come on when a printer error occurs by changing the Error Lighting setting from Off to On.

How do I show the estimated status of the supplies?

Show the estimated status of the supplies by selecting Show Supply Estimates.

How do I set the number of times that the alarm sounds when the toner cartridge is low?

Set the number of times that the alarm sounds when the toner cartridge is low with the Cartridge Alarm setting.

How do I configure the e-mail settings of the printer?

Configure the e-mail settings of the printer by adjusting the following:

  • Primary SMTP Gateway
  • Primary SMTP Gateway Port (25*)
  • Secondary SMTP Gateway
  • Secondary SMTP Gateway Port (25*)
  • SMTP Timeout (30 seconds*)
  • Reply Address
  • Always use SMTP default Reply Address (Off*)
  • Use SSL/TLS (Disabled*)
  • Require Trusted Certificate (On*)
  • SMTP Server Authentication (No authentication required*)
  • Device‑Initiated E‑mail (None*)
  • Use Active Directory Device Credentials (Off*)
  • Device Userid
  • Device Password
  • Kerberos 5 REALM
  • NTLM Domain
  • Disable “SMTP server not set up” error (Off*)

How do I set the printer to flush blank pages or pages with partial prints automatically after a jammed page has been cleared?

Set the printer to flush blank pages or pages with partial prints automatically after a jammed page has been cleared with the Display Short Paper Error setting.

How do I let the printer continue processing or printing a job automatically after clearing certain printer conditions that require user intervention?

Let the printer continue processing or printing a job automatically after clearing certain printer conditions that require user intervention by setting Auto Continue to On.

How do I set the printer when to restart automatically when an error occurs?

Set the printer when to restart automatically when an error occurs using the Auto Reboot settings. You can also set the Max Auto Reboots and Auto Reboot Window.

How do I set the printer to show a message when a short paper error occurs?

Set the printer to show a message when a short paper error occurs by using the Display Short Paper Error setting.

How do I set the printer to process the entire page into the memory before printing it?

Set the printer to process the entire page into the memory before printing it by setting Page Protect to On.

How do I set the printer to reprint jammed pages?

Set the printer to reprint jammed pages using the Jam Recovery setting.

How do I specify how to restart a scan job after resolving a paper jam?

Specify how to restart a scan job after resolving a paper jam using the Jam Content Recovery setting.

How do I set the printer to stay in Ready mode or return to Sleep mode after printing?

Set the printer to stay in Ready mode or return to Sleep mode after printing with the Sleep Mode Profile setting. Options include Stay awake after printing and Enter Sleep Mode after printing.

How do I set the idle time before the printer begins operating in Sleep mode?

Set the idle time before the printer begins operating in Sleep mode using the Sleep Mode timeout, which can be set from 1–120 minutes. The default is 15 minutes.

How do I set the time before the printer turns off?

Set the time before the printer turns off using the Hibernate Timeout setting. Options include Disabled, 1 hour, 2 hours, 3 hours, 6 hours, 1 day, 2 days, 3 days, 1 week, 2 weeks, and 1 month. The default is 3 days.

How do I set Hibernate Timeout to turn off the printer while an active Ethernet connection exists?

Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists using the Hibernate Timeout on Connection setting. Options include Hibernate and Do Not Hibernate.

How do I schedule the printer when to enter Sleep or Hibernate mode?

Schedule the printer when to enter Sleep or Hibernate mode using the Schedules settings.

How do I send printer usage and performance information to Lexmark?

Send printer usage and performance information to Lexmark by setting Anonymous Data Collection to Device Usage and Performance Information.

How do I set the interval during which the printer ignores duplicate key presses on an attached keyboard?

Set the interval during which the printer ignores duplicate key presses on an attached keyboard using the Duplicate Key Strike Interval. The time can be set from 0–5 seconds.

How do I set the initial length of delay before a repeating key starts repeating?

Set the initial length of delay before a repeating key starts repeating using the Key Repeat Initial Delay. The time can be set from 0.25–5 seconds.

How do I set the number of presses per second for a repeating key?

Set the number of presses per second for a repeating key using the Key Repeat Rate. The rate can be set from 0.5–30.

How do I let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen?

Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen by setting Prolong Screen Timeout to On.

How do I restore the printer factory default settings?

Restore the printer factory default settings using the Restore Settings options:

  • Restore all settings
  • Restore printer settings
  • Restore network settings
  • Restore app settings

How do I change the USB driver mode of the printer to improve its compatibility with a personal computer?

Change the USB driver mode of the printer to improve its compatibility with a personal computer using the USB Configuration USB PnP setting.

How do I set the USB port to run at full speed and disable its high‑speed capabilities?

Set the USB port to run at full speed and disable its high‑speed capabilities using the USB Configuration USB Speed setting.

How do I set the tray to sense automatically the paper size loaded into it?

Set the tray to sense automatically the paper size loaded into it using the Tray Configuration Size Sensing setting.

How do I set the printer to link the trays that have the same paper type and paper size settings?

Set the printer to link the trays that have the same paper type and paper size settings using the Tray Configuration Tray Linking setting. Options include Automatic and Off.

How do I show the Tray Insert message?

Show the Tray Insert message using the Tray Configuration Show Tray Insert Message setting. Options include Off, Only for unknown sizes, and Always.

How do I determine the default loading orientation for the A5 size paper in all paper sources?

Determine the default loading orientation for the A5 size paper in all paper sources using the Tray Configuration A5 Loading setting. Options include Short Edge and Long Edge.

How do I set the paper source that the user fills when a prompt to load paper appears?

Set the paper source that the user fills when a prompt to load paper appears using the Tray Configuration Paper Prompts setting. Options include Auto, Multipurpose Feeder, and Manual Paper.

How do I set the paper source that the user fills when a prompt to load envelope appears?

Set the paper source that the user fills when a prompt to load envelope appears using the Tray Configuration Envelope Prompts setting. Options include Auto, Multipurpose Feeder, and Manual Envelope.

How do I set the printer to resolve paper- or envelope-related change prompts?

Set the printer to resolve paper- or envelope-related change prompts using the Tray Configuration Action for Prompts setting. Options include Prompt user, Continue, and Use current.

How do I print reports about printer menu settings, status, and event logs?

Print reports about printer menu settings, status, and event logs using the Reports Menu. The following reports can be printed:

  • Settings Page
  • Event Log
  • Event Log Summary
  • HealthCheck
  • Statistics

How do I set the printer to recognize and use the PPDS data stream?

Set the printer to recognize and use the PPDS data stream by setting PPDS Emulation to On.

How do I set the printer to recognize and use the PS data stream?

Set the printer to recognize and use the PS data stream by setting PS Emulation to On.

How do I set the page timeout during emulation?

Set the page timeout during emulation using the Emulator Security Page Timeout setting. The time can be set from 0–60.

How do I reset the emulator after a print job?

Reset the emulator after a print job using the Emulator Security Reset Emulator After Job setting.

How do I disable access to printer message during emulation?

Disable access to printer message during emulation using the Emulator Security Disable Printer Message Access setting.

How do I set a text point-size value below which the high‑frequency screens are used when printing font data?

Set a text point-size value below which the high‑frequency screens are used when printing font data using the Font Sharpening setting.

How do I adjust the toner density when printing documents?

Adjust the toner density when printing documents using the Print Density setting. The density can be set from 1–5.

How do I set the fuser behavior when printing on a letter‑size paper?

Set the fuser behavior when printing on a letter‑size paper using the A4 Fuser setting. Options include Compress and Clip.

How do I set the printer to operate in Quiet Mode?

Set the printer to operate in Quiet Mode by setting Quiet Mode to On. Enabling this setting slows down the overall performance of the printer.

How do I set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite known issues?

Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite known issues by setting Safe Mode to On.

How do I erase user‑defined strings for the Default or Alternate custom messages?

Erase user‑defined strings for the Default or Alternate custom messages using the Clear Custom Status setting.

How do I erase messages that were remotely installed?

Erase messages that were remotely installed using the Clear all remotely‑installed messages setting.

How do I show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting?

Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting by setting Automatically Display Error Screens to On.

How do I show information on when the printer memory or hard disk was last sanitized?

Show information on when the printer memory or hard disk was last sanitized using the Out of Service Erase Memory Last Sanitized and Hard Disk Last Sanitized settings.

How do I clear all information on non‑volatile memory and information on the hard disk?

Clear all information on non‑volatile memory and information on the hard disk using the Sanitize all information on nonvolatile memory setting. The following can be erased:

  • Erase all printer and network settings
  • Erase all apps and app settings
  • Erase all shortcuts and shortcut settings
  • Sanitize all information on hard disk
  • Erase downloads (Erase all macros, fonts, PPOs, etc.)
  • Erase buffered jobs
  • Erase Held jobs

How do I specify which icons to show on the home screen?

Specify which icons to show on the home screen using the Visible Home Screen Icons setting. The following icons can be selected:

  • Status/Supplies
  • Job Queue
  • Change Language
  • Address Book
  • Bookmarks
  • Held Jobs
  • USB
  • App Profiles
  • Eco-Settings
  • Forms and Favorites

How do I show the serial number of the printer?

Show the serial number of the printer using the Asset Tag setting.

How do I identify the printer location?

Identify the printer location using the Printer’s Location setting. The maximum length is 63 characters.

How do I personalize the printer name?

Personalize the printer name using the Contact setting. The maximum length is 63 characters.

How do I export the configuration file to a flash drive?

Export the configuration file to a flash drive using the Export Configuration File to USB setting.

How do I export the compressed log files to a flash drive?

Export the compressed log files to a flash drive using the Export Compressed Logs to USB setting.

How do I send diagnostic information to Lexmark?

Send diagnostic information to Lexmark using the Send Logs setting.

How do I specify whether to print on one side or two sides of the paper?

Specify whether to print on one side or two sides of the paper using the Sides setting.

How do I determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing?

Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing using the Flip Style setting.

How do I print blank pages that are included in a print job?

Print blank pages that are included in a print job using the Blank Pages setting.

How do I keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job?

Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job using the Collate setting.

How do I insert blank separator sheets when printing?

Insert blank separator sheets when printing using the Separator Sheets setting. Options include None, Between Copies, Between Jobs, and Between Pages.

How do I specify the paper source for the separator sheet?

Specify the paper source for the separator sheet using the Separator Sheet Source setting.

How do I print multiple page images on one side of a sheet of paper?

Print multiple page images on one side of a sheet of paper using the Pages per Side setting.

How do I specify the positioning of multiple page images when using Pages per Side?

Specify the positioning of multiple page images when using Pages per Side using the Pages per Side Ordering setting.

How do I specify the orientation of a multiple‑page document when using Pages per Side?

Specify the orientation of a multiple‑page document when using Pages per Side using the Pages per Side Orientation setting.

How do I print a border around each page image when using Pages per Side?

Print a border around each page image when using Pages per Side using the Pages per Side Border setting.

How do I specify the number of copies for each print job?

Specify the number of copies for each print job using the Copies setting.

How do I set the printable area on a sheet of paper?

Set the printable area on a sheet of paper using the Print Area setting. Options include Normal, Fit to page, and Whole Page.

How do I set the printer language?

Set the printer language using the Printer Language setting. Options include PCL Emulation and PS Emulation.

How do I preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print?

Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print by setting Job Waiting to On.

How do I set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue?

Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue using the Job Hold Timeout setting.

How do I specify where to save all permanent resources, such as fonts and macros, that have been downloaded to the printer?

Specify where to save all permanent resources, such as fonts and macros, that have been downloaded to the printer using the Download Target setting. Options include RAM and Disk.

How do I determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the available memory?

Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the available memory using the Resource Save setting.

How do I specify the order in which held and confidential jobs are printed when Print All is selected?

Specify the order in which held and confidential jobs are printed when Print All is selected using the Print All Order setting. Options include Alphabetical, Newest First, and Oldest First.

How do I set the resolution for the text and images on the printed output?

Set the resolution for the text and images on the printed output using the Print Resolution setting. Options include 300 dpi, 600 dpi, 1200 dpi, 1200 Image Q, and 2400 Image Q.

How do I enable more pixels to print in clusters for clarity to enhance text and images?

Enable more pixels to print in clusters for clarity to enhance text and images using the Pixel Boost setting. Options include Off, Fonts, Horizontally, Vertically, and Both directions.

How do I determine the lightness or darkness of text images?

Determine the lightness or darkness of text images using the Toner Darkness setting. The darkness can be set from 1–10.

How do I enhance the printed output to have smoother lines with sharper edges?

Enhance the printed output to have smoother lines with sharper edges using the Halftone setting. Options include Normal and Detail.

How do I adjust the brightness of the printed output?

Adjust the brightness of the printed output using the Brightness setting. The brightness can be set from ‑6 to 6.

How do I adjust the contrast of the printed output?

Adjust the contrast of the printed output using the Contrast setting. The contrast can be set from 0 to 5.

How do I adjust the contrast enhancement applied to images?

Adjust the contrast enhancement applied to images using the Gray Correction setting. Options include Off and Auto.

How do I set the printer to create a log of the print jobs that it receives?

Set the printer to create a log of the print jobs that it receives by setting Job Accounting to On.

How do I specify how often the printer creates a log file?

Specify how often the printer creates a log file using the Accounting Log Frequency setting. Options include Daily, Weekly, and Monthly.

How do I specify how the printer responds when the frequency threshold expires?

Specify how the printer responds when the frequency threshold expires using the Log Action at End of Frequency setting. Options include None, E‑mail Current Log, E‑mail & Delete Current Log, Post Current Log, and Post & Delete Current Log.

How do I specify the maximum size of the log file before the printer executes the Log Action at Near Full?

Specify the maximum size of the log file before the printer executes the Log Action at Near Full using the Log Near Full Level setting.

How do I specify how the printer responds when the hard disk is nearly full?

Specify how the printer responds when the hard disk is nearly full using the Log Action at Near Full setting. Options include None, E‑mail Current Log, E‑mail & Delete Current Log, E‑mail & Delete Oldest Log, Post Current Log, Post & Delete Current Log, Post & Delete Oldest Log, Delete Current Log, Delete Oldest Log, Delete All But Current, and Delete All Logs.

How do I specify how the printer responds when disk usage reaches the maximum limit (100MB)?

Specify how the printer responds when disk usage reaches the maximum limit (100MB) using the Log Action at Full setting. Options include None, E‑mail & Delete Current Log, E‑mail & Delete Oldest Log, Post & Delete Current Log, Post & Delete Oldest Log, Delete Current Log, Delete Oldest Log, Delete All But Current, and Delete All Logs.

How do I specify where the printer posts job accounting logs?

Specify where the printer posts job accounting logs using the URL to Post Log setting.

How do I specify the e‑mail address to which the printer sends job accounting logs?

Specify the e‑mail address to which the printer sends job accounting logs using the E‑mail Address to Send Logs setting.

How do I specify the prefix for the log file name?

Specify the prefix for the log file name using the Log File Prefix setting.

How do I print a test page that contains information on errors, including XML markup errors?

Print a test page that contains information on errors, including XML markup errors by setting Print Error Pages to On.

How do I set the minimum stroke width of any job printed in 1200 dpi?

Set the minimum stroke width of any job printed in 1200 dpi using the Minimum Line Width setting. The width can be set from 1–30.

How do I scale the page content to fit the selected paper size?

Scale the page content to fit the selected paper size by setting Scale to Fit to On.

How do I specify whether to print annotations in the PDF?

Specify whether to print annotations in the PDF using the Annotations Print setting.

How do I print a page that contains the PostScript error?

Print a page that contains the PostScript error by setting Print PS Error to On.

How do I set the minimum stroke width?

Set the minimum stroke width using the Minimum Line Width setting. The width can be set from 1-30.

How do I disable the PostScript SysStart file?

Disable the PostScript SysStart file by setting Lock PS Startup Mode to On.

How do I set the printer to wait for more data before canceling a print job?

Set the printer to wait for more data before canceling a print job by setting Wait Timeout to On.

How do I select the source which contains the default font selection?

Select the source which contains the default font selection using the Font Source setting. Options include Resident, Disk, Flash, and All.

How do I select a font from the specified font source?

Select a font from the specified font source using the Font Name setting.

How do I specify the symbol set for each font name?

Specify the symbol set for each font name using the Symbol Set setting.

How do I specify the pitch for fixed or monospaced fonts?

Specify the pitch for fixed or monospaced fonts using the Pitch setting. The pitch can be set from 0.08–100.

How do I specify the orientation of text and graphics on the page?

Specify the orientation of text and graphics on the page using the Orientation setting. Options include Portrait and Landscape.

How do I specify the number of lines of text for each page printed through the PCL® datastream?

Specify the number of lines of text for each page printed through the PCL® datastream using the Lines per Page setting.

How do I set the initial minimum stroke width?

Set the initial minimum stroke width using the PCL5 Minimum Line Width setting. The width can be set from 1–30.

How do I set the width of the logical page on A4‑size paper?

Set the width of the logical page on A4‑size paper using the A4 Width setting. Options include 198 mm and 203 mm.

How do I set the printer to perform a carriage return after a line feed control command?

Set the printer to perform a carriage return after a line feed control command by setting Auto CR after LF to On.

How do I set the printer to perform a line feed after a carriage return control command?

Set the printer to perform a line feed after a carriage return control command by setting Auto LF after CR to On.

How do I configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source?

Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source using the Tray Renumber setting.

How do I show the factory default value assigned for each paper source?

Show the factory default value assigned for each paper source using the Tray Renumber View Factory Defaults setting.

How do I restore the tray renumber values to their factory defaults?

Restore the tray renumber values to their factory defaults using the Tray Renumber Restore Defaults setting.

How do I set the printer to end a print job after it has been idle for the specified amount of time in seconds?

Set the printer to end a print job after it has been idle for the specified amount of time in seconds using the Print Timeout setting.

How do I set the font to use for HTML documents?

Set the font to use for HTML documents using the Font Name setting.

How do I set the font size to use for HTML documents?

Set the font size to use for HTML documents using the Font Size setting. The size can be set from 1–255.

How do I scale HTML documents?

Scale HTML documents using the Scale setting. The scale can be set from 1–400%.

How do I set the page orientation for HTML documents?

Set the page orientation for HTML documents using the Orientation setting. Options include Portrait and Landscape.

How do I set the page margin for HTML documents?

Set the page margin for HTML documents using the Margin Size setting. The size can be set from 8–255 mm.

How do I print background information or graphics for HTML documents?

Print background information or graphics for HTML documents using the Backgrounds setting.

How do I select the best available paper size and orientation setting for an image?

Select the best available paper size and orientation setting for an image by setting Auto Fit to On.

How do I invert bitonal monochrome images?

Invert bitonal monochrome images by setting Invert to On.

How do I adjust the image to fit the printable area?

Adjust the image to fit the printable area using the Scaling setting. Options include Top Left Best Fit, Anchor Center Fit Height/Width, Fit Height, and Fit Width.

How do I specify the orientation of text and graphics on the page?

Specify the orientation of text and graphics on the page using the Orientation setting. Options include Portrait, Landscape, Reverse Portrait, and Reverse Landscape.

How do I set the paper source for all print jobs?

Set the paper source for all print jobs using the Default Source setting.

How do I specify the paper size or paper type loaded in each paper source?

Specify the paper size or paper type loaded in each paper source using the Paper Size/Type setting.

How do I set the printer to substitute a specified paper size if the requested size is not loaded in any paper source?

Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source using the Substitute Size setting.

How do I set the printer when to pick paper loaded in the multipurpose feeder?

Set the printer when to pick paper loaded in the multipurpose feeder using the Configure MP setting.

How do I specify the unit of measurement for the universal paper?

Specify the unit of measurement for the universal paper using the Units of Measure setting. Options include Inches and Millimeters.

How do I set the portrait width of the universal paper?

Set the portrait width of the universal paper using the Portrait Width setting.

How do I set the portrait height of the universal paper?

Set the portrait height of the universal paper using the Portrait Height setting.

How do I set the printer to pick paper from the short edge or long edge direction?

Set the printer to pick paper from the short edge or long edge direction using the Feed Direction setting.

How do I specify the texture, weight, and orientation of the paper loaded?

Specify the texture, weight, and orientation of the paper loaded using the Media Types setting. Options include Plain, Card Stock, Transparency, Recycled, Labels, Vinyl Labels, Bond, Envelope, Rough Envelope, Letterhead, Preprinted, Colored Paper, Light, Heavy, Rough/Cotton, and Custom Type.

How do I set the number of copies when using a flash drive?

Set the number of copies using the Number of Copies setting.

How do I set the paper source for the print job when printing from a flash drive?

Set the paper source for the print job using the Paper Source setting.

How do I print multiple copies in sequence when printing from a flash drive?

Print multiple copies in sequence using the Collate setting.

How do I specify whether to print on one side or two sides of the paper when printing from a flash drive?

Specify whether to print on one side or two sides of the paper using the Sides setting.

How do I determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing when printing from a flash drive?

Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing using the Flip Style setting.

How do I print multiple page images on one side of a sheet of paper when printing from a flash drive?

Print multiple page images on one side of a sheet of paper using the Pages per Side setting.

How do I specify the positioning of multiple page images when using Pages per Side when printing from a flash drive?

Specify the positioning of multiple page images when using Pages per Side using the Pages per Side Ordering setting.

How do I specify the orientation of a multiple‑page document when using Pages per Side when printing from a flash drive?

Specify the orientation of a multiple‑page document when using Pages per Side using the Pages per Side Orientation setting.

How do I print a border around each page image when using Pages per Side when printing from a flash drive?

Print a border around each page image when using Pages per Side using the Pages per Side Border setting.

How do I specify whether to insert blank separator sheets when printing from a flash drive?

Specify whether to insert blank separator sheets when printing using the Separator Sheets setting.

How do I specify the paper source for the separator sheet when printing from a flash drive?

Specify the paper source for the separator sheet using the Separator Sheet Source setting.

How do I specify whether to print blank pages in a print job when printing from a flash drive?

Specify whether to print blank pages in a print job using the Blank Pages setting.

How do I specify how a network is connected?

Specify how a network is connected using the Active Adapter setting. Options include Auto, Standard Network, and Wireless.

How do I show the network status on the display?

Show the network status on the display by setting Display Network Status on Printer to On.

How do I reset all active network connections to the printer?

Reset all active network connections to the printer using the Reset Print Server setting. This setting removes all network configuration settings.

How do I set the time before the printer cancels a network print job?

Set the time before the printer cancels a network print job using the Network Job Timeout setting.

How do I print a banner page?

Print a banner page by setting Banner Page to On.

How do I configure the Wi‑Fi connection using Lexmark Mobile Assistant?

Configure the Wi‑Fi connection using Lexmark Mobile Assistant by selecting Setup Using Mobile App.

How do I configure the Wi‑Fi connection using the control panel?

Configure the Wi‑Fi connection using the control panel by selecting Setup On Printer Panel. Options include Choose Network and Add Wi‑Fi Network.

How do I establish a Wi‑Fi network and enable network security?

Establish a Wi‑Fi network and enable network security using Wi‑Fi Protected Setup. Options include Start Push Button Method and Start PIN Method.

How do I order parts and supplies in the U.S.?

Contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to http://www.lexmark.com or contact the place where you purchased the printer.

How do I check the status of parts and supplies?

  1. From the control panel, navigate to: Settings > Reports > Device > Device Statistics.
  2. For non‑touch‑screen printer models, press to navigate through the settings.
  3. From the Supply Information section of the pages printed, check the status of parts and supplies.

What can affect the performance, reliability, or life of the printer and its imaging components?

Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage the Lexmark printer or its associated components.

How do I configure supply notifications?

  1. Open a web browser, and then type the printer IP address in the address field.
  2. Click Settings > Device > Notifications.
  3. From the Supplies menu, click Custom Supply Notifications.
  4. Select a notification for each supply item.
  5. Apply the changes.

How do I replace the toner cartridge?

  1. Open door A.
  2. Remove the used toner cartridge.
  3. Unpack the new toner cartridge, and then shake it to redistribute the toner.
  4. Insert the new toner cartridge.
  5. Close the door.

How do I replace the imaging unit?

  1. Open door A.
  2. Remove the toner cartridge.
  3. Remove the used imaging unit.
  4. Unpack the new imaging unit, and then shake it to redistribute the toner.
  5. Remove the packing material.
  6. Insert the new imaging unit.
  7. Insert the toner cartridge.
  8. Close the door.

How do I replace the fuser?

  1. Open door C.
  2. Unlock the fuser.
  3. Remove the used fuser.
  4. Unpack the new fuser.
  5. Insert the new fuser until it clicks into place.
  6. Lock the fuser.
  7. Close the door.

How do I replace the hot roll fuser?

  1. Remove the standard bin cover.
  2. Open door C.
  3. Unlock the hot roll fuser.
  4. Remove the used hot roll fuser.
  5. Unpack the new hot roll fuser.
  6. Insert the new hot roll fuser until it clicks into place.
  7. Lock the hot roll fuser.
  8. Close the door.
  9. Install the standard bin cover.

How do I replace the transfer roller?

  1. Open door A.
  2. Remove the toner cartridge.
  3. Remove the imaging unit.
  4. Remove the used transfer roller.
  5. Unpack the new transfer roller.
  6. Insert the new transfer roller until it clicks into place.
  7. Insert the imaging unit.
  8. Insert the toner cartridge.
  9. Close the door.

How do I replace the pick roller?

  1. Remove the tray.
  2. Remove the used pick roller.
  3. Unpack the new pick roller.
  4. Install the new pick roller.
  5. Insert the tray.

How do I replace the pick roller in the multipurpose feeder?

  1. Open the multipurpose feeder.
  2. Remove the used pick roller.
  3. Unpack the new pick roller.
  4. Install the new pick roller.
  5. Close the multipurpose feeder.

How do I replace the staple cartridge in the staple finisher?

  1. Open door F.
  2. Remove the staple cartridge holder.
  3. Remove the empty staple cartridge.
  4. Insert the new staple cartridge.
  5. Insert the staple cartridge holder.
  6. Close the door.

How do I replace the staple cartridge in the staple, hole punch finisher?

  1. Depending on the staple cartridge to replace, open either door F or door G.
  2. Remove the staple cartridge holder.
  3. Remove the empty staple cartridge.
  4. Insert the new staple cartridge.
  5. Insert the staple cartridge holder.
  6. Close the door.

What guidelines should I follow when moving the printer?

  • Make sure that all doors and trays are closed.
  • Turn off the printer, and then unplug the power cord from the electrical outlet.
  • Disconnect all cords and cables from the printer.
  • If the printer has separate floor-standing optional trays or output options attached to it, then disconnect them before moving the printer.
  • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring.
  • If the printer does not have a caster base but is configured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.
  • Always use the handholds on the printer to lift it.
  • Any cart used to move the printer must have a surface able to support the full footprint of the printer.
  • Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
  • Keep the printer in an upright position.
  • Avoid severe jarring movements.
  • Make sure that the fingers are not under the printer when you set it down.
  • Make sure that there is adequate clearance around the printer.

How do I configure power save mode settings?

Sleep mode

  1. From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Sleep Mode
  2. For non‑touch‑screen printer models, press to navigate through the settings.
  3. Enter the amount of time that the printer stays idle before it enters Sleep mode.

Hibernate mode

  1. From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Hibernate Timeout
  2. For non‑touch‑screen printer models, press to navigate through the settings.
  3. Select the amount of time before the printer enters Hibernate mode.

How do I adjust the brightness of the display?

  1. From the home screen, touch Settings > Device > Preferences.
  2. In the Screen Brightness menu, adjust the setting.

How can I conserve supplies?

  • Print on both sides of the paper.
  • Print multiple pages on a single sheet of paper.
  • Use the preview feature to see how the document looks before printing it.
  • Print one copy of the document to check its content and format for accuracy.

How do I recycle Lexmark products?

  1. Go to http://www.lexmark.com/recycle.
  2. Select the product you want to recycle.

What should I consider to avoid jams?

  • Make sure paper lies flat in the tray.
  • Do not remove a tray while the printer is printing.
  • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
  • Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
  • Do not slide the paper into the tray. Load paper as shown in the illustration.
  • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes.
  • Push the tray firmly into the printer after loading paper.
  • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
  • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.
  • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back.
  • Use only recommended paper or specialty media.
  • Do not load wrinkled, creased, damp, bent, or curled paper.
  • Flex, fan, and straighten paper or specialty media before loading it.
  • Do not use paper that has been cut or trimmed by hand.
  • Do not mix paper sizes, weights, or types in the same tray.
  • Make sure the paper size and type are set correctly on the computer or printer control panel.
  • Store paper per manufacturer recommendations.

Where are the jam locations?

  1. Finisher or output option bin
  2. Standard bin
  3. Door A
  4. Multipurpose feeder
  5. Trays
  6. Finisher or output option rear door
  7. Door C
  8. Staple cartridge access door

How do I clear a paper jam in the trays?

  1. Remove the tray.
  2. Remove the jammed paper.
  3. Insert the tray.

How do I clear a paper jam in door A?

  1. Open door A.
  2. Remove the toner cartridge.
  3. Remove the imaging unit.
  4. Pull out the duplex unit.
  5. Remove the jammed paper.
  6. Insert the duplex unit.
  7. Insert the imaging unit.
  8. Insert the toner cartridge.
  9. Close the door.

How do I clear a paper jam in door C?

  1. Open door C.
  2. Remove the jammed paper from any of the following areas: Fuser area, Below the fuser area, or Duplex area.
  3. Close the door.

How do I clear a paper jam in the standard bin?

Remove the jammed paper.

How do I clear a paper jam in the multipurpose feeder?

  1. Remove paper from the multipurpose feeder.
  2. Remove the jammed paper.
  3. Flex, fan, and align the paper edges before loading.
  4. Reload paper.

How do I clear a paper jam in the output expander?

  1. Open door K.
  2. Remove the jammed paper.
  3. Close the door.

How do I clear a paper jam in the high‑capacity output expander?

  1. Open door L.
  2. Remove the jammed paper.
  3. Close the door.

How do I clear a paper jam in the 4‑bin mailbox?

Paper jam in door N

  1. Open door N.
  2. Remove the jammed paper.
  3. Close the door.

Paper jam in the mailbox bin

Remove the jammed paper.

How do I clear a paper jam in the staple finisher?

Paper jam in door H

  1. Open door H.
  2. Remove the jammed paper.
  3. Close the door.

Paper jam in the staple finisher bin

Remove the jammed paper.

How do I clear a paper jam in the staple, hole punch finisher?

Paper jam in door P

  1. Open door P.
  2. Remove the jammed paper.
  3. Close the door.

Paper jam in the staple, hole punch finisher bin

Remove the jammed paper.

How do I clear a staple jam in the staple finisher?

  1. Open door F.
  2. Remove the staple cartridge holder.
  3. Remove the loose staples.
  4. Press the staples against the metal bracket.
  5. Insert the staple cartridge holder until it clicks into place.
  6. Close the door.

How do I clear a staple jam in the staple, hole punch finisher?

  1. Depending on the staple jam location, open either door F or door G.
  2. Remove the staple cartridge holder.
  3. Remove the loose staples.
  4. Press the staples against the metal bracket.
  5. Insert the staple cartridge holder until it clicks into place.
  6. Close the door.

What do I do if I cannot open Embedded Web Server?

  • Step 1: Check if the printer is on. If not, turn on the printer.
  • Step 2: Make sure that the printer IP address is correct. If not, type the correct printer IP address in the address field.
  • Step 3: Check if you are using a supported browser:
    • Internet Explorer version 11 or later
    • Microsoft Edge
    • Safari version 6 or later
    • Google ChromeTM version 32 or later
    • Mozilla Firefox version 24 or later
  • Step 4: Check if the network connection is working. If not, contact your administrator.
  • Step 5: Make sure that the cable connections to the printer and print server are secure. If not, secure the cable connections.
  • Step 6: Check if the web proxy servers are disabled. If not, contact your administrator.
  • Step 7: Access the Embedded Web Server. If the Embedded Web Server did not open, contact customer support.

What do I do if I am unable to read flash drive?

  • Step 1: Check if the printer is not busy processing another print, copy, scan, or fax job. If it is not ready, wait for the printer to finish processing the other job.
  • Step 2: Check if the flash drive is supported. If the flash drive is not supported, insert a supported flash drive.
  • Step 3: Remove, and then insert the flash drive. If the printer does not recognize the flash drive, contact customer support.

How do I enable the USB port?

From the control panel, navigate to: Settings > Network/Ports > USB > Enable USB Port. For non-touch-screen printer models, press to navigate through the settings.

How do I check the printer connectivity?

  1. Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page
  2. For non-touch-screen printer models, press to navigate through the settings.
  3. Check the first section of the page and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.

What do I do if I cannot detect internal option?

  • Step 1: Turn off the printer, wait for about 10 seconds, and then turn on the printer.

  • Step 2: Print the Menu Settings Page, and then check if the internal option appears in the Installed Features list.

  • Step 3: Check if the internal option is installed properly into the controller board:

    a. Turn off the printer, and then unplug the power cord from the electrical outlet.

    b. Make sure that the internal option is installed in the appropriate connector in the controller board.

    c. Connect the power cord to the electrical outlet, and then turn on the printer.

  • Step 4: Check if the internal option is available in the print driver. If necessary, manually add the internal option in the print driver to make it available for print jobs. Resend the print job. If the internal option does not operate correctly, contact customer support.

What do I do if a defective flash is detected?

Try one or more of the following:

  • Replace the defective flash memory.
  • From the printer control panel, select Continue to ignore the message and continue printing.
  • Cancel the current print job.

What do I do if there is not enough free space in flash memory for resources?

Try one or more of the following:

  • From the printer control panel, select Continue to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the flash memory.
  • Install flash memory with larger capacity.

What do I do if an unformatted flash is detected?

Try one or more of the following:

  • From the control panel, select Continue to stop the defragmentation and continue printing.
  • Format the flash memory.

What do I do if the printer cartridge region does not match?

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.

What should I do if the printer has detected a Lexmark Regular cartridge that has been refilled with non‑genuine toner by a party other than Lexmark?

Select OK to continue. All printer component life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results when using supplies or parts in your Lexmark printer that are remanufactured by parties other than Lexmark. For more information, see the printer statement of limited warranty.

What happens if the printer has detected a non‑Lexmark supply or part installed in the printer?

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

What is the potential damage that can occur if third-party supplies or parts are used?

Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

How do I accept the risks of using non-genuine supplies or parts?

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, depending on your printer model, from the control panel, press and hold X and #, or X and , simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies” on page 102.

What should I do if the printer does not print after pressing and holding X and #, or X and , simultaneously for 15 seconds?

Reset the supply usage counter.

How do I reset the supply usage counters from the control panel?

  1. From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. For non‑touch‑screen printer models, press to navigate through the settings.

  2. Select the part or supply that you want to reset, and then select Start.

  3. Read the warning message, and then select Continue.

  4. Press and hold X and #, or X and , simultaneously for 15 seconds to clear the message.

    Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.

What should I do if the envelope seals when printing?

  • Step 1:

    • a. Use an envelope that has been stored in a dry environment.

      Note: Printing on envelopes with high moisture content can seal the flaps.

    • b. Send the print job.

    Does the envelope seal when printing?

    • No: Go to step 2.
    • Yes: The problem is solved.

  • Step 2:

    • a. Make sure that paper type is set to Envelope.

      From the control panel, navigate to:

      Settings > Paper > Tray Configuration > Paper Size/Type

      For non‑touch‑screen printer models, press to navigate through the settings.

    • b. Send the print job.

    Does the envelope seal when printing?

    • No: The problem is solved.
    • Yes: Contact customer support.

What should I do if collated printing does not work?

  • Step 1:

    • a. From the control panel, navigate to:

      Print > Layout > Collate > On

    • b. Print the document.

    Is the document collated correctly?

    • Yes: The problem is solved.
    • No: Go to step 2.

  • Step 2:

    • a. From the document that you are trying to print, open the Print dialog, and then select Collate.
    • b. Print the document.

    Is the document collated correctly?

    • Yes: The problem is solved.
    • No: Go to step 3.

  • Step 3:

    • a. Reduce the number of pages to print.
    • b. Print the document.

    Are the pages collated correctly?

    • Yes: The problem is solved.
    • No: Contact customer support.

What do I do if tray linking does not work?

  • Step 1:

    • a. Check if the trays contain the same paper size and paper type.
    • b. Check if the paper guides are positioned correctly.
    • c. Print the document.

    Do the trays link correctly?

    • Yes: The problem is solved.
    • No: Go to step 2.

  • Step 2:

    • a. From the control panel, navigate to:

      Settings > Paper > Tray Configuration > Paper Size/Type

      For non-touch-screen printer models, press to navigate through the settings.

    • b. Set the paper size and paper type to match the paper loaded in the linked trays.

    • c. Print the document.

    Do the trays link correctly?

    • Yes: The problem is solved.
    • No: Go to step 3.

  • Step 3:

    • a. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page 34.
    • b. Print the document.

    Do the trays link correctly?

    • Yes: The problem is solved.
    • No: Contact customer support.

What do I do if paper frequently jams?

  • Step 1:

    • a. Remove the tray.

    • b. Check if paper is loaded correctly.

      Notes:

      • Make sure that the paper guides are positioned correctly.
      • Make sure that the stack height is below the maximum paper fill indicator.
      • Make sure to print on recommended paper size and type.

    • c. Insert the tray.

    • d. Print the document.

    Do paper jams occur frequently?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. From the control panel, navigate to:

      Settings > Paper > Tray Configuration > Paper Size/Type

      For non‑touch‑screen printer models, press to navigate through the settings.

    • b. Set the correct paper size and type.

    • c. Print the document.

    Do paper jams occur frequently?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Load paper from a fresh package.

      Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

    • b. Print the document.

    Do paper jams occur frequently?

    • Yes: Contact customer support.
    • No: The problem is solved.

What do I do if jammed pages are not reprinted?

  • a. From the control panel, navigate to:

    Settings > Device > Notifications > Jam Content Recovery

    For non‑touch‑screen printer models, press to navigate through the settings.

  • b. In the Jam Recovery menu, select On or Auto.

  • c. Print the document.

Are the jammed pages reprinted?

  • Yes: The problem is solved.
  • No: Contact customer support.

What should I do if the print quality is poor and blank or white pages are being printed?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Is the printer printing blank or white pages?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Remove any packing material that is left on the imaging unit.

      1. Remove the toner cartridge, and then remove the imaging unit.

        Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

        Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

      2. Check the imaging unit for signs of damage.

        Note: Make sure that the photoconductor drum contact is not bent or out of place.

      3. Firmly shake the imaging unit to redistribute the toner.

      4. Insert the imaging unit, and then insert the toner cartridge.

    • b. Print the document.

    Is the printer printing blank or white pages?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • Check the transfer roller for proper installation.

    Is the transfer roller installed properly?

    • No: Go to step 4.
    • Yes: Go to step 5.

  • Step 4:

    • a. Remove, and then insert the transfer roller.
    • b. Print the document.

    Is the printer printing blank or white pages?

    • Yes: Go to step 5.
    • No: The problem is solved.

  • Step 5:

    • a. Replace the imaging unit.
    • b. Print the document.

    Is the printer printing blank or white pages?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if the print is dark?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Is the print dark?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Turn off the printer, wait for about 10 seconds, and then turn on the printer.

    • b. Reduce toner darkness.

      From the control panel, navigate to:

      Settings > Print > Quality > Toner Darkness

    • c. Print the document.

    Is the print dark?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

      Notes:

      • Make sure that the setting matches the paper loaded.
      • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.

    • b. Print the document.

    Is the print dark?

    • Yes: Go to step 4.
    • No: The problem is solved.

  • Step 4:

    • Check if the paper has texture or rough finishes.

    Are you printing on textured or rough paper?

    • Yes: Go to step 5.
    • No: Go to step 6.

  • Step 5:

    • a. Replace textured paper with plain paper.
    • b. Print the document.

    Is the print dark?

    • Yes: Go to step 6.
    • No: The problem is solved.

  • Step 6:

    • a. Load paper from a fresh package.

      Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

    • b. Print the document.

    Is the print dark?

    • Yes: Go to step 7.
    • No: The problem is solved.

  • Step 7:

    • a. Remove, and then insert the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

      Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

    • b. Print the document.

    Is the print dark?

    • Yes: Go to step 8.
    • No: The problem is solved.

  • Step 8:

    • a. Replace the imaging unit.
    • b. Print the document.

    Is the print dark?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if fine lines are not printed correctly?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Are fine lines not printed correctly?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Adjust the print quality settings.

      1. From the control panel, navigate to:

        Settings > Print > Quality > Pixel Boost > Fonts

      2. Adjust Toner Darkness to 7. From the control panel, navigate to:

        Settings > Print > Quality

    • b. Print the document.

    Are fine lines not printed correctly?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if the paper is folded or wrinkled?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Is the paper folded or wrinkled?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Load paper from a fresh package.

      Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

    • b. Print the document.

    Is the paper folded or wrinkled?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

      Notes:

      • Make sure that the setting matches the paper loaded.
      • You can also change the setting from the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.

    • b. Print the document.

    Is the paper folded or wrinkled?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if a gray background appears on prints?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.

  • Step 1:

    • a. Turn off the printer, wait for 10 seconds, and then turn on the printer.

    • b. Decrease toner darkness.

      From the control panel, navigate to Settings > Print > Quality > Toner Darkness.

    • c. Print the document.

    Does gray background appear on prints?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Does gray background appear on prints?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

      Notes:

      • Make sure that the setting matches the paper loaded.
      • You can also change the setting from the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.

    • b. Print the document.

    Does gray background appear on prints?

    • Yes: Go to step 4.
    • No: The problem is solved.

  • Step 4:

    • a. Remove, and then insert the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light. Extended exposure to light may cause print quality problems.

      Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.

    • b. Print the document.

    Does gray background appear on prints?

    • Yes: Go to step 5.
    • No: The problem is solved.

  • Step 5:

    • a. Update the printer firmware. For more information, see the “Updating firmware” section.
    • b. Print the document.

    Does gray background appear on prints?

    • Yes: Go to step 6.
    • No: The problem is solved.

  • Step 6:

    • a. Replace the imaging unit.
    • b. Print the document.

    Does gray background appear on prints?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if there are incorrect margins?

  • Step 1:

    • a. Adjust the paper guides to the correct position for the paper loaded.
    • b. Print the document.

    Are the margins correct?

    • Yes: The problem is solved.
    • No: Go to step 2.

  • Step 2:

    • a. Set the paper size.

      From the control panel, navigate to:

      Settings > Paper > Tray Configuration > Paper Size/Type

    • b. Print the document.

    Are the margins correct?

    • Yes: The problem is solved.
    • No: Go to step 3.

  • Step 3:

    • a. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog.

      Note: Make sure that the setting matches the paper loaded.

    • b. Print the document.

    Are the margins correct?

    • Yes: The problem is solved.
    • No: Contact customer support.

What should I do if the print is light?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Is the print light?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Turn off the printer, wait for about 10 seconds, and then turn on the printer.

    • b. Increase toner darkness. From the control panel, navigate to:

      Settings > Print > Quality

    • c. Print the document.

    Is the print light?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

      Notes:

      • Make sure that the setting matches the paper loaded.
      • You can also change the setting on the printer control panel.

    • b. Print the document.

    Is the print light?

    • Yes: Go to step 4.
    • No: The problem is solved.

  • Step 4:

    • Check if the print resolution is set to 600 dpi.

    • a. From the control panel, navigate to:

      Settings > Print > Quality > Print Resolution

    • b. Print the document.

    Is the print light?

    • Yes: Go to step 5.
    • No: The problem is solved.

  • Step 5:

    • a. Remove the toner cartridge, and then remove the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

      Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

    • b. Remove any packing material that is left on the imaging unit.

    • c. Firmly shake the imaging unit to redistribute the toner, and then insert it.

    • d. Insert the toner cartridge.

    • e. Turn off the printer, wait for 10 seconds, and then turn on the printer.

    • f. Print the document.

    Is the print light?

    • Yes: Go to step 6.
    • No: The problem is solved.

  • Step 6:

    • a. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed.

      Note: If necessary, replace the transfer roller.

    • b. Print the document.

    Is the print light?

    • Yes: Go to step 7.
    • No: The problem is solved.

  • Step 7:

    • Check the status of the imaging unit. From the control panel, navigate to:

      Status/Supplies > Supplies

    Is the imaging unit near end of life?

    • Yes: Go to step 8.
    • No: Contact customer support.

  • Step 8:

    • a. Replace the imaging unit.
    • b. Print the document.

    Is the print light?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if there is mottled print and dots?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Is the print mottled?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • Check the printer for leaked toner contamination.

    Is the printer free of leaked toner?

    • Yes: Go to step 3.
    • No: Contact customer support.

  • Step 3:

    • Check the status of the imaging unit. From the control panel, navigate to:

      Status/Supplies > Supplies

    Is the imaging unit near end of life?

    • Yes: Go to step 4.
    • No: Contact customer support.

  • Step 4:

    • a. Replace the imaging unit.
    • b. Print the document.

    Is the print mottled?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if there is paper curl?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the paper loaded is supported.

      Note: If paper is not supported, then load a supported paper.

    • b. Print the document.

    Is the paper curled?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the cartridge is not supported, then install a supported one.

    • b. Print the document.

    Is the paper curled?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Adjust the guides in the tray to the correct position for the paper loaded.
    • b. Print the document.

    Is the paper curled?

    • Yes: Go to step 4.
    • No: The problem is solved.

  • Step 4:

    • a. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog.

      Notes:

      • Make sure that the settings match the paper loaded.
      • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.

    • b. Print the document.

    Is the paper curled?

    • Yes: Go to step 5.
    • No: The problem is solved.

  • Step 5:

    • a. Remove paper, flip it over, and then reload paper.
    • b. Print the document.

    Is the paper curled?

    • Yes: Go to step 6.
    • No: The problem is solved.

  • Step 6:

    • a. Load paper from a fresh package.

      Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

    • b. Print the document.

    Is the paper curled?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if the print is crooked or skewed?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Adjust the guides in the tray to the correct position for the paper loaded.
    • b. Print the document.

    Is the print crooked or skewed?

    • Yes: Go to step 2.
    • No: The problem is solved.

  • Step 2:

    • a. Check if the paper loaded is supported.

      Note: If paper is not supported, then load a supported paper.

    • b. Print the document.

    Is the print crooked or skewed?

    • Yes: Go to step 3.
    • No: The problem is solved.

  • Step 3:

    • a. Check the pick tire in the tray for signs of damage and contamination, and replace if necessary.
    • b. Print the document.

    Is the print crooked or skewed?

    • Yes: Contact customer support.
    • No: The problem is solved.

What should I do if solid black pages are printing?

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

  • Step 1:

    • a. Check if the printer is using a genuine and supported Lexmark toner cartridge.

      Note: If the toner cartridge is not supported, then install a supported one.

CLICK HERE TO DOWNLOAD LEXMARK M5270 (01) PDF MANUAL

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