FREE ENGLISH HISENSE 50Q6QAU (01) PDF USER GUIDE
FREE ENGLISH HISENSE 50Q6QAU (01) PDF USER MANUAL
FREE ENGLISH HISENSE 50Q6QAU (01) PDF OWNER GUIDE
FREE ENGLISH HISENSE 50Q6QAU (01) PDF OWNER MANUAL
FREE ENGLISH HISENSE 50Q6QAU (01) PDF REFERENCE GUIDE
FREE ENGLISH HISENSE 50Q6QAU (01) PDF INSTRUCTION GUIDE
FREE ENGLISH HISENSE 50Q6QAU (01) PDF REFERENCE MANUAL
FREE ENGLISH HISENSE 50Q6QAU (01) PDF INSTRUCTION MANUAL
FREE ENGLISH HISENSE 50Q6QAU (01) PDF OPERATING INSTRUCTIONS


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What accessories are included with the TV?

The following accessories are included with the TV:

Quick Setup Guide × 1

Remote Control × 1

AAA Battery × 2

Power Cord × 1

Base Stand × 2

Screw × 6 (for 85″ model)

Nut × 2 (for installing the wall mount bracket, for 50″/55″/65″ models)

Screw × 4 (for 43″/50″/55″/65″/75″ models)

The accessories may be different from the list above due to different models, countries/regions; please refer to the actual accessory bag.


How can I find help using the E-Manual?

This TV is equipped with an embedded E-Manual which can be accessed via Settings > Support > E-Manual. The E-Manual offers the following support functions:

Function Description
Search Find the help you are looking for.
Try Now Go directly to the function page and try it.
QR Code Scan to open the E-Manual on your mobile device.

What should I do if I encounter difficulty when setting up my TV?

If you encountered difficulty when setting up your TV, we suggest you refer to the troubleshooting tips in the User Manual or the E-Manual.


What important safety precautions should I take regarding TV stability?

A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.

ALWAYS use furniture that can safely support the television set.

ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.

ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.

ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.

NEVER place a television set in an unstable location.

NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and television set to a suitable support.

NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.

NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.

If your existing television set is being retained or relocated, the same considerations as above should be applied.


How should I clean the TV?

Unplug the TV from the wall outlet before cleaning. Do not use liquid, abrasive, or aerosol cleaners. Cleaners can permanently damage the cabinet and screen. Use a lightly dampened cloth for cleaning.


What are the general safeguards I should follow when using the TV?

Read and follow all safety and operating instructions, and retain them safely for future reference.

Adhere to all warnings on the appliance and in the operating instructions.

Avoid dripping or splashing of liquids onto the product. Objects filled with liquids, such as vases, should not be placed above the product.

Do not place this TV on an unstable cart, stand or table. Placing the TV on an unstable base can cause the TV to fall, resulting in serious personal injuries as well as damage to the TV. Use only a cart, stand, bracket or table recommended by the manufacturer or salesperson.

Slots and openings in the cabinet are provided for ventilation, to ensure reliable operation of the TV and to protect it from overheating. Do not cover the ventilation openings in the cabinet and never place the set in a confined space such as built-in cabinet unless proper ventilation is provided. Leave a minimum 10cm gap all around the unit, the rear of the TV should be 6cm away from the wall.

This TV should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home, consult your appliance dealer or local power company.

Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords at plug, wall outlets, and the point where they exit from the TV. MAIN plug on the power cord is used as the disconnect device, the disconnect device and socket-outlet shall be easily accessible.

For added protection for this TV during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the TV due to lightning or power-line surge.

An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can fall into such power lines or circuits. Where installing an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits as contact with them might be fatal.

Do not overload wall outlets and extension cords as this can result in a risk of fire or electric shock.

Never push objects of any kind into this TV through openings as they may touch dangerous voltage points or short-out parts that could result in fire or electric shock. Never spill liquid of any kind on or into the TV.

If an outside antenna or cable system is connected to the TV, be sure the antenna or cable system is grounded so as to provide some protection against voltage surges and built-up static charges.

Do not attempt to service this TV yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.

The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.

The product should be situated away from naked flame sources such as lighted candle.

The TV smells of plastic is normal and will dissipate over time.


When should I seek professional service for my TV?

Unplug the TV from the wall outlet and refer servicing to qualified service personnel under the following conditions:

(a) When the power-supply cord or plug is damaged.

(b) If liquid has been spilled, or objects have fallen into the TV.

(c) If the TV has been exposed to rain or water.

(d) If the TV does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the TV to its normal operation.

(e) If the TV has been dropped or the cabinet has been damaged.

(f) When the TV exhibits a distinct change in performance – this indicates a need for service.


What should I know about replacement parts for the TV?

When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock or other hazards.


What should I do after a TV service or repair?

Upon completion of any service or repair to the TV, ask the service technician to perform safety checks to determine that the TV is in safe operating condition.


What are the warnings regarding batteries and power?

Do not mix and use new batteries with old batteries, or batteries with different types. Do not expose batteries to heat such as direct sunlight or fire. Make sure the batteries’ positive and negative ends are facing the correct direction.

The device should not be exposed to dripping and spraying and it cannot be placed under objects filled with liquids.

To fully disconnect the TV, remove power plug from wall socket. Be sure to have the wall socket and power plug readily accessible.


What do the safety symbols on the TV mean?

The symbol of a lightning flash with an arrowhead within an equilateral triangle alerts the user about the presence of a dangerous voltage not isolated inside the product which can be sufficiently powerful to constitute a risk of electrocution.

The symbol of an exclamation point within an equilateral triangle alerts the user about the presence of important operating instructions and maintenance in the document enclosed in the package.

AC voltage: This symbol indicates that the rated voltage marked with the symbol is AC voltage.

Class II product: This symbol indicates that it does not require a safety connection of protective earthing (ground).

ATTENTION: RISK OF ELECTRIC SHOCK. Do not open the back cover. In no case is the user allowed to operate inside the TV set. Only a qualified technician is entitled to operate.


What precautions should I take before installing the base stand or wall mount brackets?

Be sure to disconnect the AC power cord before removing a base stand or installing wall mount brackets.

The display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.

After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.


How do I install the TV stand for 43″, 50″, 55″, 65″, or 75″ models?

Follow these steps to install the stand:

1. Carefully place your TV face-up on a flat surface to prevent damage to the TV.

2. Take out the 2 stands from the accessory bag and then insert the stands into the bottom slots of the TV.

3. Secure the Base Stand to the TV with the 4 screws (for 43″/50″/55″/65″/75″ models) in the accessory bag tightly.


How do I install the TV stand for the 85″ model?

Follow these steps to install the stand:

1. Carefully place your TV face-up on a flat surface to prevent damage to the TV.

2. Take out the 2 stands from the accessory bag.

Note: If your table is long enough to place the TV on, then insert the base stands into the screw holes ‘A’ that are shown in the illustration. If your table is NOT long enough, then insert the base stand into the screw holes ‘B’ that are shown in the illustration. Note that these two installation methods cannot be mixed.

3. Secure the Base Stand to the TV with the 6 screws (for 85″ model) in the accessory bag tightly.


What should I do before attaching a third-party wall mount bracket?

Before you follow the third-party manufacturer instructions to attach the wall mount, be sure to do the following things:

1. Place the TV on a clean, safe and cushioned surface.

2. Remove the TV stands if you have already attached them.

3. For 50″/55″/65″ models only: Take the nuts out of the accessory bag and tighten the nuts into the holes of the back cover.

4. Place spacers (not included) between the TV and the bracket.


What are the guidelines for wall mounting the TV?

When mounting the TV on a wall, follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.

Be sure to use the wall mount brackets with four fixed points.

Place spacers between the TV and bracket.

Standard dimensions are shown below:

Feature Details
Wall mount hole pattern (mm) 200 × 300 (43″)
200 × 400 (50″/55″)
300 × 400 (65″)
400 × 300 (75″)
600 × 400 (85″)
Wall mount screw size M6 (for 43″/50″/55″/65″/75″ models)
M8 (for 85″ model)
Number of wall mount screws 4
Recommended spacer thickness 8.0 – 10.0 mm (for 43″/50″/55″/65″ models)
9.5 – 11.5 mm (for 75″/85″ models)

We do not recommend hanging the TV on a slanted wall, and when wall mounting make sure your television remains parallel to the wall and does not lean forward.

Note: The diameter and length of the screws differ depending on the wall mount bracket model. Wall mount bracket is optional, your device may not have wall mount bracket; please refer to the actual accessories.


How do I install the P-Clip for securing the TV?

Please place the TV on a horizontally stable surface, and then use the P-Clip to connect the TV and the wall or pillar.

For 43″/50″/55″/65″/75″ models:

1. Fix part ‘A’ of the P-Clip to the screw hole on the back of the TV set with an M6×12 screw.

2. Select a suitable hole of P-Clip on part ‘B’ and fix it to the wall or pillar with an ST4×25 screw. Select a suitable screw hole based on the actual situation.

For 85″ models:

1. Fix the larger side of P-Clip to the screw hole on the back of TV set with an M8×30 screw. Select a suitable screw hole based on the actual situation.

2. Fix the other side of P-Clip to the wall or pillar.

NOTE:

Insecure installation may cause the tilt or falling of the product, and further lead to personal injuries or product damages. If the method above cannot fix the product, please consult the manufacturers.

P-clip and corresponding screws may not be included with the TV set; please purchase them by yourself if necessary.


What are the functions of the buttons and indicators on the TV set?

Item Description
Power indicator The light is white in standby mode.
Power button (Standby/Source) Press the button to turn the TV on. Press it again to bring up the control menu and move the focus between different inputs. Long press the button to make a selection.
Built-in microphone control button Switch the built-in microphone control button to on to use the built-in microphone. After the Alexa or VIDAA Voice setup has been completed and Hands-Free mode is turned on, you can use Hands-Free Wake-up, just say “Alexa” or “Hey VIDAA” to call up the voice assistant.

NOTE:

Check the jacks for position and type before making any connections. Loose connections can result in image or colour problems. Make sure that all connections are tight and secure.

Not all A/V devices have the ability to connect to a TV; please refer to the user’s manual of your A/V device for compatibility and connections procedure.

Before connecting external equipment, remove the mains plug from the wall socket. Otherwise, it may cause electric shock.

Powering on the TV requires several seconds to load programmes. Do not rapidly turn the TV off as it may cause the TV work abnormally.

Before using Hands-Free Wake-up, connect your TV to the network. The Hands-Free Wake-up and some of its features are available on limited country/region/language.


How do I connect external devices to the TV terminals?

Terminal Description
ANT Connect an outdoor VHF/UHF antenna or cable.
HDMI Connect an HDMI cable from an external equipment.
HDMI (eARC) Connect an HDMI cable from an external digital audio system. Please note that it works only when the TV is connected to the audio receiver that supports the eARC function.
AV IN Connect a composite video cable and left-right audio cables from an external AV device.
USB Connect a USB device for browsing photos, listening to music and watching movies.
NOTE:
When connecting a hard disk or a USB hub, always connect the mains adapter of the connected device to the power supply. If a USB 1.1 or USB2.0 device requires more than 500mA or 5V, the USB device may not be supported. Max supported current for USB 3.0 device is 1A (only for some models). Exceeding the max supported current may result in damage or data loss.
Certain digital cameras may not be compatible with the TV.
DIGITAL AUDIO OUT Connect an optical cable from an external digital audio system.
LAN Connect an Ethernet cable to access a network or the Internet.
HEADPHONE Connect headphone for audio out of the TV.
ATTENTION: Excessive sound pressure from earphones and headphones can cause hearing loss.

NOTE: The location and names of the terminals on the TV may vary according to TV model, and not all terminals available on all models.


How do I set up a wired network connection?

Connect your TV to your network by connecting the LAN port on the back of your TV to an external modem or router using a LAN (Ethernet/Cat 5) cable.

We recommend you to use a modem or router that supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS, so you don’t have to enter them manually. Most home networks already have DHCP.


How do I set up a wireless network connection?

Connect your TV to your wireless network; you need a wireless router or modem.

The TV’s built-in Wireless LAN Adapter supports the IEEE 802.11 a/b/g/n/ac communication protocols.

NOTE:

You must use the built-in Wireless LAN Adapter to use a wireless network because the set doesn’t support external USB network adapter.

If the wireless router supports DHCP, your TV can connect more easily to the wireless network.

If you apply a security system which is not listed below, it will not work with the TV. Security system: WPA, WEP, WPA2.

In order to guarantee smooth network, the distance between router and TV should be less than 10 meters.


What are the functions of the remote control buttons?

Power on/Standby: Turns the TV on or off (standby mode).

Select input sources: Opens the input source selection menu.

Quick access buttons to apps: Provide direct access to applications.

Special function buttons: Used for various special functions depending on the context.

Activate the microphone: Activates the voice control microphone.

Quick setup (≡): Opens the quick setup menu.

Playpad keys (►II): Control playback functions (play, pause, etc.).

Navigation buttons (Up/Down/Left/Right) and OK: Navigate menus and confirm selections. OK button also displays the on-screen keyboard where applicable.

Back (S symbol): Under the Menu or App, returns to the previous place.

EXIT: Exits the menu or the current application.

Display subtitles in the Live TV: Toggles subtitles for Live TV content.

Home (Home symbol): Displays the Home screen.

Volume (up/down) (+ VOL -): Adjusts the volume level.

Channel (up/down) (^ CH v): Changes the channel.

Mute (Mute symbol): Mutes or restores the sound.

Number buttons (0-9): Select a channel or input numbers.

GUIDE / CH.LIST: Displays the Electronic Program Guide (DTV mode). Long press to be used as CH.LIST to display the Channel List on the screen.

INFO: Displays the current program information.

NOTE: The included remote control will vary depending on model, country/region. Check information according to the actual remote control in the accessory bag.


How do I install batteries in the remote control?

1. Slide the back cover to open the battery compartment of the remote control.

2. Insert two AAA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.

3. Close the battery compartment with the cover.

NOTE:

Product image is only for reference; actual product may vary in appearance.

Dispose of your batteries in a designated disposal area.

Do not mix battery types or combine used batteries with new ones.

Remove depleted batteries immediately to prevent battery acid from leaking into the battery compartment.

If you do not intend to use the remote control for a long time, remove the batteries.

Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas.

Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin, wash immediately.

Risk of fire or explosion if the battery is replaced by an incorrect type.

Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, can result in an explosion.

A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.


How do I pair the Bluetooth remote control?

Pair the remote to the TV after you power it on. Keep the remote control within 3 metres from the TV. Press any button (except power and mic button) to pair.

NOTE:

In special cases, press and hold the [≡] (Quick setup) button to pair.

If an unknown error occurred with the remote, then it could have been caused by interference. Try to remove what’s causing the interference and pair it again.

If an unknown error occurred in the remote control while the battery power is normal, you can take out the batteries, press any key for 1~2 seconds, and insert them back. Then the remote control will work normally.

The remote cannot be paired to the TV while the TV is in standby mode.


What is the operating range of the remote control?

1. The remote control can work at a distance of up to 8 meters in front of the TV set.

2. The remote control angle: taking the remote sensor as an apex, 6 meters away, its controlled horizontal angle is within ±30°, while the vertical angle is within ±15°.

3. The operating distance may vary depending on the brightness of the room.


How should I dispose of the TV unit?

Product should not be damaged, dismantled or thrown in municipal waste.

It should be packed and handed over to authorised re-cycler.

Packaging and electrical goods should be recycled appropriately, and not treated as household waste. Please dispose of this equipment at your applicable collection point for the recycling of electrical & electronic equipment waste. By ensuring the correct disposal of this product, you will help prevent potentially hazardous to the environment and to human health, which could otherwise be caused by unsuitable waste handling of this product. The recycling of materials will help conserve natural resources. Please do not therefore dispose of your old electrical and electronic equipment with your household waste. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.


What are the recommended environmental conditions for operating the TV?

Temperature: 5°C – 40°C

Humidity: 20% – 80% RH

Atmospheric pressure: 86 kPa – 106 kPa


What HDMI input signals are supported?

The TV supports the following HDMI input signals:

60Hz (640×480, 800×600, 1024×768)

60Hz (480i, 480p, 720p, 1080i, 1080p)

50Hz (576i, 576p, 720p, 1080i, 1080p)

24Hz, 25Hz, 30Hz, 50Hz, 60Hz (3840×2160)


What is Freeview Plus and how does it work?

Freeview Plus is a new television service delivered via broadband providing a state of the art Electronic Program Guide (EPG) and seamless access to catch-up TV across the free-to-air networks with the simple press of a button.

How does it work?

First ensure the TV is connected to internet and an antenna system. Then when you’re watching TV, you’ll briefly see a prompt at the top left of the screen. Press the ‘Green’ button on your remote to launch Freeview Plus.


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