CAREIUM ELIZA A150 (01) PDF Document

When using your CAREIUM ELIZA A150, please adhere to the following safety information:

• Always read and follow the safety information accompanied by the safety symbol.

• Always test the system according to the instructions before use and always test the product after adjustments have been made.

• The device is not always suitable for all users and should not be seen as a substitute for the caregiver’s routine monitoring routines.

• The device is NOT intended for life-sustaining equipment, where any technical failure may result in serious injury or death.

• Check the unit regularly and replace if necessary.

• Users should pay particular attention to the potential for interference from other systems operating in the same or adjacent radio frequency bands.

• The compartment covers on the backside may be opened only by authorised persons in accordance with the instructions in the technical handbook.

• Only use batteries, power supply and accessories that have been approved for use with this particular model. Connecting other accessories may be dangerous and may invalidate the type approval and guarantee.

• Only use the recommended power supply as stated in the Technical Data section.

• The power supply can be used as a disconnecting device. The wall socket shall be installed near the equipment and shall be easily accessible.

IMPORTANT! This device uses radio signals, the mobile phone network and the terrestrial network. This means that connection cannot be guaranteed in all circumstances.

The CAREIUM ELIZA A150 unit and the personal radio trigger contain Lithium batteries with inherent risks if not used correctly or if damaged. Please follow these safety measures:

• Lithium batteries can cause potential chemical burn hazards associated with ingestion. If swallowed or placed inside any part of the body, seek immediate medical attention.

• Keep batteries away from children.

• Battery replacement may be performed only by authorised persons in accordance with the instructions in the Maintenance section.

• Only use batteries recommended and designated for the product.

• Only use the charging device and cord that is designated for the product.

• Do not charge or use the device if you notice any malfunction or potential problem with the battery such as odour, change in colour, too much heat, change in shape, leaking or odd noises.

• Do not disassemble, crush, puncture, or damage batteries.

• Keep batteries safely stored in a cool and dry place, store them in their original packaging or a designated container, and avoid exposing them to extreme temperatures or moisture.

• If a fire occurs: Copious amounts of cold water is an effective extinguishing medium for lithium batteries. Do not use warm or hot water. Do not use Halon type extinguishing material. You may use dry powder, sand or soil.

• Immediately remove empty batteries, store and dispose them properly. Further information is available in the Environmental information section.

All systems using radio and network communication, like the CAREIUM ELIZA A150, are subject to interference beyond the user’s control. While products from Careium are designed to minimise the impact of such interference, the user must be aware that system components can be subjected to interference or other influences that may cause malfunction. It is therefore important to regularly check that every part of the system works in all areas, especially radio communications. Contact your supplier immediately in case of any suspected malfunction.

The device has a rechargeable battery that enables it to be operated even in the event of a power failure. The device will beep for a short while after a power failure. The alarm receiving centre will be notified in the event of power failure as well as a low charge level. When the battery reaches a low charge level, this is indicated by a blinking status light. The backup battery power supply secures the operation for up to 72 hours.

The package for the CAREIUM ELIZA A150 contains the following items:

• Eliza unit

• Power supply

• Radio trigger with accessories

• User guide/Quick start guide

The key physical elements of the CAREIUM ELIZA A150 include:

• Front: Covered with small indents and a hole pattern that conceal a speaker.

• Back: Features ports for power, Ethernet, an external antenna, and USB. There is also a removable lid that reveals an additional USB port and several small buttons intended for installers and professional users.

• Top Surface: At the centre is a round, slightly raised-edged and tactile integral alarm button.

Alarms on the CAREIUM ELIZA A150 can be triggered in several ways:

• By pressing a wearable radio trigger that comes with the Eliza set.

• By pressing the integral and tactile alarm button on the Eliza unit.

• By activating connected assistive technology or other peripherals.

Once triggered, the device performs the following actions:

1. Emits a beep.

2. Announces the alarm.

3. Initiates a call to an emergency contact or alarm receiving centre.

You can then communicate hands-free with the alarm operator via the built-in speaker and microphone. The call ends when the alarm operator disconnects. If configured, the service user can cancel the call at any time by pressing a touch-sensitive cancel button located between the raised tactile alarm button and the front edge of the device. A beep confirms successful cancellation.

The Home/Away mode is an optional setting that adapts the alarm system based on whether the user is at home or away, enhancing both safety and convenience. Please check with your supplier to confirm the configuration used on your device.

On the top surface, to the left and right of the integral alarm button, are two touch buttons:

• Left: Green square

• Right: Yellow circle

These buttons are centrally placed between the alarm button and the outer edges of the device.

Behaviour:

• When the device starts, it defaults to the Home state.

• In the Home state, only the Away button is active, and vice versa.

A successful press is confirmed with a beep and a voice message indicating the current state (“Home” or “Away”).

The touch buttons on the top (“Cancel”, “Green square”, and “Yellow circle”) can be equipped with an additional adhesive tactile button for easier identification. To install them, follow these steps:

1. Turn off the device.

2. Remove the protective film if it is still on the top surface of the Eliza.

3. If the protective film was removed previously, clean the surfaces where the buttons are to be applied with a slightly damp cloth and dishwashing liquid if necessary and wipe dry before application.

4. Remove the protective film from the back of the buttons you intend to apply.

5. Apply the buttons to the surface where the corresponding touch button is located on the device and apply a little pressure for a few seconds for good adhesion.

6. Turn on the device.

7. Activate the “slow touch” function on the device which gives extra time to identify the buttons before activation. See the technical handbook for more information.

The front and top view of the CAREIUM ELIZA A150 includes:

1. Loudspeaker

2. Square button (green)

3. Power indicator

4. Status indicator

5. Alarm button (red)

6. Circular button (yellow)

7. Cancel alarm (white)

The bottom view, with the compartment cover removed, contains:

1. Battery

2. Maintenance USB-port

3. SIM card slot under battery

4. Battery connector

WARNING! Only authorised persons may open the compartment covers and perform wiring in accordance with the instructions in the technical handbook.

WARNING! Turn off the device and disconnect the external power supply before removing the battery cover.

1. Ensure that Eliza is switched off.

2. Remove the compartment cover.

3. Carefully move the battery aside to expose the SIM card holder. If the battery is already installed, be careful not to damage the wiring.

4. Install the SIM card according to the picture, noting the markings.

5. Replace or install the battery.

WARNING! Always make sure the battery is connected if the device is new or has been stored.

6. Mount the cover for the SIM card compartment.

The CAREIUM ELIZA A150 is easy to install. If a broadband/network connection is used, it is made with a network cable (not included).

1. Connect the power supply to the wall socket and the power supply lead to the DC input socket on the device. Keep the device connected to the mains power at all times.

2. Connect the network cable from the broadband/network to the Ethernet socket on the Eliza.

3. Turn the power switch to the I position.

4. Check that the ‘On’ indicator lamp has a steady red light.

5. The status light shall go off within 90 seconds if the mobile network (GSM/UMTS/LTE) is detected.

6. Carry out a test alarm from the Eliza.

WARNING! Installation must be performed only by authorised persons in accordance with the instructions in the technical handbook.

Up to 50 radio triggers/sensors can be paired to the CAREIUM ELIZA A150. Follow these steps for pairing:

• Press and hold the radio pairing button (Link key) and release when an audible signal is played and the Power indicator starts to blink.

• Activate the radio transmitter. When Eliza receives the radio signal an audible signal is played.

• Confirm the pairing by pressing and releasing the red integral alarm button once on the Eliza. The successful pairing is confirmed with an audible signal.

• The radio trigger is now paired and set to a default alarm type. The alarm type can be changed anytime using the optional i-care® online service.

Note: Repeat the steps above to pair additional radio triggers.

Always check the function after installation and pairing.

• Press and immediately release the radio pairing button (Link key).

• Press/activate the radio trigger/accessory. When the Eliza receives the radio signal, you will hear a tone. Repeat this in all areas where the radio trigger/accessory shall function.

To check the mobile network signal strength directly on the CAREIUM ELIZA A150 device:

1. Remove the compartment cover on the backside of the device to access the maintenance buttons.

2. Press the radio pairing button twice.

3. A synthetic voice will say, “Service Mode!”.

4. Press the Green square button repeatedly until a synthetic voice says, “Signal strength!”.

5. Press the Main Integral alarm button once.

6. The actual signal strength will be presented via a synthetic voice.

7. Press the Cancel button to exit the service mode.

8. Replace the compartment cover.

Note! If an acceptable value can’t be achieved, an external antenna must be used.

The radio trigger for the CAREIUM ELIZA A150 uses two-way radio communication. When the Eliza receives an alarm from a radio trigger, the carephone sends a confirmation of receipt back to the radio trigger. This is confirmed on the radio trigger by an indicator light changing from red to green. If the radio trigger doesn’t get any confirmation, the alarm is repeated. The radio trigger is waterproof according to IP67 and can be carried in the shower and in wet environments.

• If a Broadband/network connection is used, the unit should always be connected to the network as near the router (or Ethernet connection) as possible.

• Verification of mobile network coverage should always be done as a part of installation.

• In order for an alarm to be sent, at least one alarm receiver/response centre needs to be programmed.

• The Eliza must not come into contact with water or any other liquid.

• If the Eliza is supposed to be connected to a mobile network, it needs to be equipped with a mini-SIM (2FF) and have an appropriate mobile subscription including voice and data.

The CAREIUM ELIZA A150 and the radio trigger should be cleaned using a slightly damp cloth. Do not use other solvents when cleaning.

Note! By ordering a complete housing set you can upgrade your used radio trigger to look as brand new.

The CAREIUM ELIZA A150 is intended for indoor use in a normal residential environment.

This product complies with applicable EU- and UK regulations regarding packaging, electronics, and battery recycling. The unit is marked with the crossed-out wheeled bin logo, which indicates that it shall be handed in for recycling. The product can be returned free of charge to a recycling station that is connected, directly or via a recycling system, to Careium or to your distributor.

The following is a list of compatible assistive technology accessories to support accessibility with the CAREIUM ELIZA A150:

• Blow switch – Blow activated switch

• Ping Pong switch – Light touch activated switch

• Pullcord – Pull activated switch

• PikoButton – Easy to activate switch

• Pill Dispenser – Support medication feed and remembering

• Tactile buttons

Other available assistive technology accessories can vary from region to region, and 3rd party assistive technology peripherals can be attached to the Eliza’s input or output, for example, certain hearing aid amplifiers.