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How do I load paper in the paper tray of my BROTHER HL-L2390DW?
To load paper in the paper tray of your BROTHER HL-L2390DW, follow these steps:
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper. Press the green release levers to slide the paper guides. For Legal or Folio size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
5. Make sure the paper is below the maximum paper mark. Overfilling the paper tray will cause paper jams.
6. Slowly push the paper tray completely into the machine.
7. Lift the support flap to prevent paper from sliding off the output tray.
How do I load and print plain, thin, recycled, or bond paper in the manual feed slot of my BROTHER HL-L2390DW?
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time.
1. Lift the support flap to prevent paper from sliding off the face down output tray.
2. Open the manual feed slot cover.
3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using.
4. Using both hands, put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.
NOTE:
• Load paper into the manual feed slot with the printing surface facing up.
• Make sure the paper is straight and in the correct position. If not, it may result in a skewed printout or a paper jam.
• To remove a small printout, use both hands to lift up the scanner cover.
• You can still use the machine while the scanner cover is up. To close it, push it down with both hands.
5. Send your print job to the machine. Change your print preferences in the Print screen before sending the print job from your computer.
6. After the printed page comes out, load the next sheet of paper in the manual feed slot. Repeat for each page you want to print.
How do I load and print on thick paper and labels in the manual feed slot of my BROTHER HL-L2390DW?
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time.
1. Open the machine’s back cover (the face up output tray). The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot.
2. On the front of the machine, open the manual feed slot cover.
3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using.
4. Using both hands, put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.
NOTE:
• Load paper into the manual feed slot with the printing surface facing up.
• Do not put more than one sheet of paper in the manual feed slot at one time.
• Make sure the paper is straight and in the correct position.
5. Send your print job to the machine. Change your print preferences in the Print screen before sending the job.
6. After the printed page comes out from the back of the machine, load the next sheet. Repeat for each page.
7. Close the back cover (the face up output tray) until it locks in the closed position.
How do I load and print on envelopes in the manual feed slot of my BROTHER HL-L2390DW?
When loading a different paper size, you must change the Paper Size setting in the machine or on your computer.
1. Open the machine’s back cover (the face up output tray). The machine automatically enters Manual Feed mode.
2. Pull down the two green levers, one on the left side and one on the right side.
3. On the front of the machine, open the manual feed slot cover.
4. Use both hands to slide the manual feed slot paper guides to fit the width of the envelope.
5. Using both hands, put one envelope in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.
NOTE:
• Load the envelope with the printing surface facing up.
• Do not put more than one envelope at a time.
• Ensure the envelope is straight and correctly positioned.
6. Send your print job to the machine after changing your print preferences for envelopes in the Print dialog box. The required settings are:
| Settings | Options for Envelopes |
|---|---|
| Paper Size | Com-10, DL, C5, Monarch |
| Media Type | Envelopes, Env. Thick, Env. Thin |
7. After the printed envelope comes out, put in the next envelope. Repeat for each envelope.
8. When you have finished printing, return the two green levers to their original positions.
9. Close the back cover (the face up output tray) until it locks in the closed position.
How do I change the Paper Size and Paper Type on my BROTHER HL-L2390DW?
When you change the size and type of the paper you load in the tray, you must change the Paper Size and Paper Type settings on the LCD at the same time. The steps vary depending on your model.
For BROTHER HL-L2390DW (Non-touchscreen models):
1. Press Menu.
2. Press ▲ or ▼ to display the [General Setup] option, and then press OK.
3. Press ▲ or ▼ to display the [Tray Setting] option, and then press OK.
4. Press ▲ or ▼ to display the [Paper Type] option, and then press OK.
5. Press ▲ or ▼ to display the [Thin Paper], [Plain Paper], [Thick Paper], or [Recycled Paper] option, and then press OK.
6. Press ▲ or ▼ to display the [Paper Size] option, and then press OK.
7. Press ▲ or ▼ to display the [Letter], [Legal], [Executive], [A5], [A5(Long Edge)], [A6], [Mexico Legal], [India Legal], [Folio], or [A4] option, and then press OK.
8. Press Stop/Exit.
For BROTHER HL-L2390DW (Touchscreen models):
1. Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Paper Type].
2. Press ▲ or ▼ to display the [Thin], [Plain Paper], [Thick], [Thicker] or [Recycled Paper] option, and press the option you want.
3. Press [Paper Size].
4. Press ▲ or ▼ to display the [A4], [Letter], [A5], [A5(Long Edge)], [A6], [Executive], [Legal], [Mexico Legal],[India Legal] or [Folio] option, and press the option you want.
5. Press the Home icon.
How do I load documents in the Automatic Document Feeder (ADF) on my BROTHER HL-L2390DW?
Use the ADF when copying or scanning multiple-page, standard-sized documents.
• The ADF can hold up to 50 pages and feed each sheet individually.
• Use standard 20 lb (80 g/m²) paper.
• Make sure documents with correction fluid or written in ink are completely dry.
IMPORTANT:
• DO NOT leave thick documents on the scanner glass, as this may cause the ADF to jam.
• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted, or taped.
• DO NOT use cardboard, newspaper, or fabric.
• To avoid damaging your machine, DO NOT pull on the document while it is feeding through the ADF.
Document Sizes Supported:
• Length: 5.8 to 14.0 in. (147.3 to 355.6 mm)
• Width: 4.1 to 8.5 in. (105 to 215.9 mm)
• Weight: 16 to 28 lb (60 to 105 g/m²)
Steps to load documents:
1. Unfold the ADF document output support flap.
2. Fan the pages well.
3. Stagger the pages of your document and load it face up and top edge first, into the ADF.
4. Adjust the paper guides to fit the width of your document.
How do I load documents on the scanner glass of my BROTHER HL-L2390DW?
Use the scanner glass to fax, copy, or scan one page at a time. To use the scanner glass, the ADF must be empty.
Document Sizes Supported:
• Length: Up to 11.8 in. (300 mm)
• Width: Up to 8.5 in. (215.9 mm)
• Weight: Up to 4.4 lb (2 kg)
Steps to load a document:
1. Lift the document cover.
2. Place the document on the scanner glass face down.
3. Place the corner of the page in the upper left corner of the scanner glass.
4. Close the document cover. If the document is a book or is thick, gently press on the document cover.
What are the unscannable and unprintable areas on my BROTHER HL-L2390DW?
The unscannable and unprintable areas are the margins along the edges of the paper. Do not attempt to scan, copy, or print into these areas, as your output will not reflect anything in these areas. The measurements may vary depending on the paper size or settings in your application.
| Usage | Document Size | Top (1) / Bottom (3) | Left (2) / Right (4) |
|---|---|---|---|
| Fax (Sending) | Letter, Legal | 0.12 in. (3 mm) | 0.16 in. (4 mm) |
| A4 | 0.12 in. (3 mm) | (ADF) 0.04 in. (1 mm) (Scanner Glass) 0.12 in. (3 mm) |
|
| Copy | Letter, Legal | 0.12 in. (3 mm) | 0.16 in. (4 mm) |
| A4 | 0.12 in. (3 mm) | 0.12 in. (3 mm) | |
| Scan | Letter | 0.12 in. (3 mm) | 0.12 in. (3 mm) |
| A4 | 0.12 in. (3 mm) | 0.12 in. (3 mm) | |
| Legal | 0.12 in. (3 mm) | 0.12 in. (3 mm) | |
| Letter, Legal | 0.16 in. (4.2 mm) | 0.16 in. (4.2 mm) | |
| A4 | 0.16 in. (4.2 mm) | 0.16 in. (4.2 mm) |
What types of special paper should I avoid using with my BROTHER HL-L2390DW?
Some types of paper may not perform well or may cause damage to your BROTHER HL-L2390DW. This damage is not covered under any Brother warranty or service agreement. You should avoid using the following types of paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight specification in this guide
• with tabs and staples
• with letterheads using low temperature dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
IMPORTANT: DO NOT use inkjet paper; it may cause a paper jam or damage your machine.
How do I print a document from Windows on my BROTHER HL-L2390DW?
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
3. Make sure you have loaded the correct size paper in the paper tray.
4. Click the Paper Size drop-down list, and then select your paper size.
5. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout. If your application contains a similar setting, it is recommended to set the orientation using the application.
6. Type the number of copies (1-999) you want in the Copies field.
7. Click the Media Type drop-down list, and then select the type of paper you are using.
8. To print multiple pages on a single sheet of paper or print one page of your document on multiple sheets, click the Multiple Page drop-down list, and then select your options.
9. Change other printer settings, if needed.
10. Click OK.
11. Complete your print operation.
How do I cancel a print job on my BROTHER HL-L2390DW?
The method to cancel a print job depends on your BROTHER HL-L2390DW model type.
For models with a Stop/Exit button (non-touchscreen):
1. Press Stop/Exit.
To cancel multiple print jobs, press and hold Stop/Exit for four seconds.
For models with a touchscreen:
1. Press the Cancel (X) button on the touchscreen.
To cancel multiple print jobs, press and hold the Cancel (X) button for about four seconds.
How do I print a test page on my BROTHER HL-L2390DW?
If there are problems with print quality, follow these instructions to do a test print. The steps vary depending on your specific model.
For BROTHER HL-L2390DW (Non-DCP models):
1. Press Menu.
2. Press ▲ or ▼ to display the [Printer] option, and then press OK.
3. Press ▲ or ▼ to display the [Print Options] option, and then press OK.
4. Press the [Test Print] option, and then press OK.
5. Press Start. The machine prints a Test Print page.
6. Press Stop/Exit.
For BROTHER HL-L2390DW (DCP models):
1. Press Menu.
2. Press ▲ or ▼ to display the [Printer] option, and then press OK.
3. (For Printer Emulation Supported models) Press ▲ or ▼ to display the [Print Options] option, and then press OK.
4. Press ▲ or ▼ to display the [Test Print] option, and then press OK.
5. Press Start. The machine prints a Test Print page.
6. Press Stop/Exit.
For BROTHER HL-L2390DW (Touchscreen models):
1. Press [Settings] > [All Settings] > [Printer] > [Print Options] > [Test Print].
2. Press [Yes].
3. Press the Home icon.
What are the recommended print media types for the BROTHER HL-L2390DW?
To get the best print quality, we recommend using the paper listed in the table.
| Paper Type | Item |
|---|---|
| Plain Paper | Xerox 4200DP 20 lb Hammermill Laser Print (24 lb = 90 g/m²) |
| Recycled Paper | No specific brand recommended |
| Labels | Avery laser labels white #5160 |
| Envelopes | No specific brand recommended |
What should I do if my BROTHER HL-L2390DW is not printing?
If your BROTHER HL-L2390DW is not printing, check the following:
• Power: Check that the machine is not in Power Off mode. If it is, press the power button to turn it on, then resend the print data.
• Printer Driver: Check that the correct printer driver has been installed and selected in your application’s print window.
• Error Status: Check the machine’s control panel or the Status Monitor on your computer for any error messages.
• Online Status: Check that the machine is online. The steps vary by operating system:
– Windows 7/Server 2008 R2: Go to Devices and Printers, right-click your Brother machine icon, click ‘See what’s printing’, then click ‘Printer’ in the menu bar and make sure ‘Use Printer Offline’ is not checked.
– Windows 8/Server 2012: Go to Control Panel > Hardware and Sound > View devices and printers. Right-click your Brother machine icon, click ‘See what’s printing’, then click ‘Printer’ in the menu bar and make sure ‘Use Printer Offline’ is not selected.
– Windows 10/Server 2016: Go to Control Panel > Hardware and Sound > View devices and printers. Right-click your Brother machine icon, click ‘See what’s printing’, then click ‘Printer’ in the menu bar and make sure ‘Use Printer Offline’ is not selected.
– Mac: Open System Preferences and go to Printers & Scanners. If the machine is offline, delete it using the (–) button and then add it again using the (+) button.
What should I do if my BROTHER HL-L2390DW does not feed paper?
If your BROTHER HL-L2390DW does not feed paper, try the following suggestions:
• If there is paper in the paper tray, make sure it is straight.
• If the paper is curled, straighten it. It may be helpful to remove the paper stack, turn it over, and place it back in the paper tray.
• Reduce the amount of paper in the paper tray, and then try again.
• (For models with Manual Feed Slot) Ensure that Manual is not selected for Paper Source in the printer driver.
• Clean the paper pick-up rollers.
How do I fix poor print quality issues like faint print or gray background on my BROTHER HL-L2390DW?
To improve print quality on your BROTHER HL-L2390DW, first print a test page. If the test page has quality issues, compare your printout to the examples below and follow the recommendations.
| Example of Poor Print Quality | Recommendation |
|---|---|
| Faint / Light Print |
• If the machine status indicates ‘Replace Toner’, install a new toner cartridge. • Check the machine’s environment. Conditions like high humidity or high temperatures can cause this issue. • If the whole page is too light, the ‘Toner Save’ mode may be on. Turn it off in the machine’s settings or the printer driver. • Clean the drum unit. • Clean the corona wire on the drum unit. • Replace the toner cartridge with a new one. • Replace the drum unit with a new one. |
| Gray Background |
• Check the machine’s environment. High temperatures and humidity can increase background shading. • Clean the drum unit. • Replace the toner cartridge with a new one. • Replace the drum unit with a new one. |
| Ghosting Images |
• Check the machine’s environment. Low humidity and low temperatures can cause this problem. • Select the appropriate media type in the printer driver. • Make sure the two green levers inside the back cover are in the up position. Pull up the levers until they stop. |
| Toner Specks |
• Make sure the media type setting in the driver matches the type of paper you are using. • Clean the drum unit. • The toner cartridge may be damaged. Replace it. • The drum unit may be damaged. Replace it. • The fuser unit may be contaminated. Contact Brother Customer Service. |
| White Lines Across the Page |
• Select the appropriate media type in both the printer driver and the machine’s menu setting. • The problem may resolve itself. Print multiple blank pages to clear this problem. • Clean the drum unit. • The drum unit may be damaged. Replace it with a new one. |
What should I do if a paper jam occurs in my BROTHER HL-L2390DW?
If a paper jam occurs, the location of the jam will be indicated on your machine’s control panel or the Status Monitor. Follow the steps for the specific jam location.
Paper is Jammed in the Paper Tray:
1. Pull the paper tray completely out of the machine.
2. Slowly pull out the jammed paper. Pulling it downward with both hands can make it easier to remove.
3. Fan the stack of paper to prevent further jams, and ensure the paper guides fit the paper size.
4. Make sure the paper is below the maximum paper mark.
5. Put the paper tray firmly back in the machine.
Paper is Jammed in the Back of the Machine:
1. Leave the machine on for 10 minutes to allow the internal fan to cool hot parts.
2. Open the back cover.
3. Pull the blue tabs on the left and right sides toward you to release the fuser cover. WARNING: Internal parts will be extremely hot. Wait for the machine to cool down before touching them.
4. Use both hands to gently pull the jammed paper out of the fuser unit.
5. Close the fuser cover.
6. Close the back cover until it locks in the closed position.
Paper is Jammed inside the Machine:
1. Leave the machine on for 10 minutes to allow it to cool down.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly.
4. Pull out the jammed paper slowly.
5. Install the toner cartridge and drum unit assembly back into the machine.
6. Close the front cover.
What should I do if a document jam occurs in the ADF of my BROTHER HL-L2390DW?
If a document gets jammed in the Automatic Document Feeder (ADF), follow these steps based on the location of the jam.
Document is Jammed in the Top of the ADF Unit:
1. Remove any paper from the ADF that is not jammed.
2. Open the ADF cover.
3. Pull the jammed document out to the left. If the document rips, be sure to remove any small scraps to prevent future jams.
4. Close the ADF cover.
5. Press Stop/Exit (or the Cancel (X) button on touchscreen models).
Document is Jammed under the Document Cover:
1. Remove any paper from the ADF that is not jammed.
2. Lift the document cover.
3. Pull the jammed document out to the right. If it tears, remove all scraps.
4. Close the document cover.
5. Press Stop/Exit (or the Cancel (X) button on touchscreen models).
What should I do when I see an error message on my BROTHER HL-L2390DW?
The following table lists common error messages and their solutions for the BROTHER HL-L2390DW.
| Error Message | Cause | Action |
|---|---|---|
| 2-sided Disabled | The back cover is not closed completely, or the 2-sided tray is not installed correctly. | Close the back cover until it locks. Install the 2-sided tray firmly. |
| Cartridge Error | The toner cartridge is not installed correctly. | Pull out the drum unit and toner assembly, remove the toner cartridge, and put it back in the drum unit again. Reinstall the assembly in the machine. |
| Cover is Open | The front cover, fuser cover, or ADF cover is not completely closed. | Open and then firmly close the cover that is indicated. |
| Disconnected | The other person’s fax machine stopped the call. | Try to send or receive again. If using VoIP, try changing the Compatibility setting to Basic (for VoIP). |
| Document Jam | The document was not inserted correctly, or was too long for the ADF. | Remove the jammed paper from the ADF unit and clear any debris. Press Stop/Exit (or Cancel). |
| Drum ! | The corona wire on the drum unit must be cleaned. | Clean the corona wire on the drum unit. |
| Drum End Soon | The drum unit is near the end of its life. | Order a new drum unit before you get the ‘Replace Drum’ message. |
| Jam 2-sided | The paper is jammed in the 2-sided paper tray. | Pull the paper tray and 2-sided tray out, open the back cover, and remove all jammed paper. Close the cover and reinsert the trays. |
| Jam Inside | The paper is jammed inside the machine. | Open the front cover, remove the toner and drum assembly, pull out all jammed paper, and close the cover. |
| No Paper | The machine is out of paper, or paper is not loaded correctly. | Refill paper in the paper tray and make sure the paper guides are set correctly. Do not overfill the tray. |
| Out of Memory | The machine’s memory is full. | If sending a fax/copying, press Start to send scanned pages or Stop/Exit and wait. If printing, reduce resolution or clear faxes from memory. |
| Replace Toner | The toner cartridge is at the end of its life. | Replace the toner cartridge with a new one. |
How do I replace the toner cartridge in my BROTHER HL-L2390DW?
1. Make sure the machine is turned on.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly from the machine.
4. Push down the green lock lever and take the old toner cartridge out of the drum unit.
5. Unpack the new toner cartridge.
6. Remove the protective cover from the new cartridge.
7. Push the new toner cartridge firmly into the drum unit until you hear it lock into place. Make sure it is inserted correctly, or it may separate from the drum unit.
8. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and back several times.
9. Be sure to return the tab to the Home position (▲). The arrow on the tab must be aligned with the arrow on the drum unit.
10. Install the toner cartridge and drum unit assembly back into the machine.
11. Close the front cover of the machine. Do not turn off the machine until the display returns to Ready Mode.
How do I replace the drum unit in my BROTHER HL-L2390DW?
1. Make sure the machine is turned on.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly from the machine.
4. Push down the green lock lever and take the toner cartridge out of the old drum unit.
5. Unpack the new drum unit.
6. Push the toner cartridge firmly into the new drum unit until you hear it lock into place.
7. Install the toner cartridge and new drum unit assembly back into the machine.
8. Close the front cover of the machine.
9. After installing the new drum unit, you must reset the drum counter.
How do I reset the drum counter on my BROTHER HL-L2390DW after replacing the drum unit?
IMPORTANT: DO NOT reset the drum counter unless you are replacing the drum unit.
The steps to reset the drum counter vary by model.
For BROTHER HL-L2390DW (Non-touchscreen models):
1. Make sure the machine is turned on.
2. Close the front cover.
3. Hold down OK as you press ▲.
4. Press OK to select [Drum].
5. Press ▲ to reset the drum counter.
For BROTHER HL-L2390DW (Touchscreen models):
1. Make sure the machine is turned on.
2. Close the front cover.
3. Press the Cancel (X) button to clear the error.
4. Press and hold the Toner icon for five seconds.
5. Press [Drum], and then press [Yes].
6. Press the Home icon.
How do I clean the scanner on my BROTHER HL-L2390DW?
1. Press and hold the power button to turn off the machine.
2. Lift the document cover (1). Clean the white plastic surface (2) and the large scanner glass (3) underneath it with a soft, lint-free cloth moistened with water.
3. In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft, lint-free cloth moistened with water.
4. (For supported models) Open the scanner glass cover (1), and then clean the other white bar (2) and scanner glass strip (3).
5. Close the document cover.
6. Press the power button to turn on the machine.
How do I clean the corona wire on my BROTHER HL-L2390DW?
If you have print quality problems or the control panel displays a [Drum !] status, clean the corona wire.
1. Open the front cover.
2. Remove the toner cartridge and drum unit assembly from the machine.
3. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
4. Be sure to return the tab to the Home position (▲). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.
5. Install the toner cartridge and drum unit assembly back into the machine.
6. Close the front cover of the machine.
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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I use Chrome OS, I have a Brother HL-L2395DW printer. I can print Portrait but not landscape. There is no option for it.