ASUS D501SER (01) PDF Document

When using your ASUS D501SER, please adhere to the following safety guidelines:

• Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with a solution of nonabrasive detergent and a few drops of warm water, then remove any extra moisture with a dry cloth.

• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.

• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.

• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.

• DO NOT expose to strong magnetic or electrical fields.

• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.

• Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.

• Use this product in environments with ambient temperatures between 5°C (41°F) and 35°C (95°F).

• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.

• DO NOT use damaged power cords, accessories, or other peripherals.

• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.

• Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.

• Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.

• If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.

• The Desktop PC is non-portable.

Please be aware of the following warnings for your ASUS D501SER:

• Hazardous Moving Parts: Keep fingers and other body parts away from any moving parts. The desktop should be completely shut down before servicing. Replacing fan components should only be attempted by qualified service personnel.

• Internal Access: DO NOT loosen the thumb screws to access the internal area of your device. If service or repair is required, return your device to an authorized service center.

• Hot Parts: Hot internal replaceable parts and iron parts may cause burns.

• Battery Ingestion Hazard: “Do not ingest battery, Chemical Burn Hazard”. This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

The package for your ASUS D501SER contains the following items:

• ASUS Desktop PC

• Keyboard x1 (Optional)

• Mouse x1 (Optional)

• Power cord x1

• Support DVD x1 (Optional)

• Recovery DVD x1 (Optional)

• ASUS mouse pad x1 (Optional)

• Installation Guide x1

• Warranty card x1

Note: The illustrated items are for reference only. Actual product specifications may vary with different models. If any of the above items are damaged or missing, contact your retailer.

The front panel of the ASUS D501SER includes the following features (features and locations may vary by specific model):

1. HDD indicator: The LED lights up or blinks to indicate the status of the HDD.

2. Power button: Press this button to turn on your computer.

3. Headphone port: This port connects to a headphone.

4. Audio combo jack: This port connects to a headphone or speaker. You can also connect your headset or an external microphone.

5. USB 2.0 ports: Connect to USB 2.0 devices such as a mouse, printer, scanner, etc.

6. USB 3.2 Gen 2 ports: Connect to USB 3.2 Gen 2 devices such as a mouse, printer, scanner, etc.

7. SD card reader (optional): Insert an SD card into the slot.

8. Optical disk drive eject button: Press this button to eject the optical disk drive tray.

9. 5.25-inch optical disk drive bay (optional): Houses an optical disk drive.

The rear panel of the ASUS D501SER includes the following ports and features (ports may vary by specific model):

• VGA port: For VGA-compatible devices such as a VGA monitor.

• HDMI™ port: For a High-Definition Multimedia Interface (HDMI™) connector, allowing playback of HD content.

• Flex I/O port (optional): Can be an HDMI 2.1 TMDS port, DP 1.4 port, or VGA port.

• USB 2.0 ports: Connect to USB 2.0 devices. When USB Wake is enabled in the BIOS, a connected USB mouse or keyboard can wake the system.

• USB 3.2 Gen 1 ports: Connect to USB 3.2 Gen 1 devices.

• Microphone port (pink): Connects to a microphone.

• Line Out port (lime): Connects to a headphone or speaker. Its function changes in multi-channel audio setups.

• Line In port (light blue): Connects to a tape, CD, DVD player, or other audio sources.

• Power connector: Plug the power cord here.

• Air vents: Allow for air ventilation. Do not block these vents.

• Expansion slot brackets: Remove to install an expansion card.

• Serial port (optional): A 9-pin COM port for pointing devices or other serial devices.

• LAN (RJ-45) port: Allows a Gigabit connection to a Local Area Network (LAN).

For multi-channel audio configurations, the audio port functions are as follows:

The LAN (RJ-45) port on your ASUS D501SER has two LEDs, an Activity/Link LED and a Speed LED. Their status indicates the network connection details as described in the table below:

For the ASUS D501SER, follow the recommended memory configurations to ensure system stability. This desktop PC comes with two Double Data Rate 5 (DDR5) Dual Inline Memory Module (DIMM) sockets. Install DIMMs with the same capacity from the same manufacturer in the slots of the same channel.

Recommended Installation Sequence:

Total Memory Capacity Configurations:

To install memory in your ASUS D501SER, follow these steps:

1. Turn off your computer.

2. Unplug all cables from your computer.

3. Open your computer case.

4. Remove the graphics card if necessary to access the DIMM sockets.

5. Locate an empty DIMM socket.

6. Press down and outward on the DIMM ejector(s) to unlock the DIMM socket.

7. Align the notch on the bottom edge of the DIMM with the key of the DIMM socket, and then firmly insert the DIMM into the socket until the ejector(s) snap(s) back into place.

8. Re-install the graphics card if you removed it.

9. Close your computer case.

To install a graphics card in your ASUS D501SER, follow these steps:

1. Turn off your computer.

2. Unplug all cables from your computer.

3. Open your computer case and locate the PCIEX16 slot.

4. Align the notch on your graphics card with the key of the slot, and then insert the card into the slot.

5. The ejector will snap back into place automatically, securing the card.

6. Use a screwdriver and a screw to lock the graphics card on the chassis.

7. (Optional) Connect a proper power supply plug to the graphics card if it requires one.

To set up your ASUS D501SER, you need to connect the main hardware devices. Follow these steps:

1. Connect an external monitor:

• Connect your monitor cable to a display output port (like HDMI or VGA) on the rear panel of your computer. If your computer has a separate ASUS Graphics Card, connect the monitor to a port on the graphics card.

• Plug the monitor’s power cord into a power source.

2. Connect a USB keyboard and mouse:

• Connect the USB keyboard and USB mouse to the USB ports on the rear panel of your computer.

3. Connect the power cord:

• Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a grounded electrical outlet.

To turn on your ASUS D501SER after setting it up:

1. Turn your monitor ON.

2. Press the power button on the front panel of your computer.

3. Wait until the operating system loads automatically.

To enable the fast startup feature on your ASUS D501SER, which helps your PC start faster after shutdown:

1. Enter Control Panel in the search bar and open it.

2. Ensure it is set to ‘View by: Category’, then select Hardware and Sound.

3. Select Power Options.

4. Click on Choose what the power button does.

5. Click Change settings that are currently unavailable.

6. Under ‘Shutdown settings’, check the box for Turn on fast startup (recommended).

7. Click Save changes.

If fast startup is disabled, when you shut down the computer, it shuts down to the S5 power state.

To change the audio output to an external device like headphones or speakers on your ASUS D501SER:

1. Connect your external audio device (e.g., headphones or speakers) to the rear Line Out port (lime color). The Audio Manager screen should automatically pop up.

2. In the pop-up window, tick Front Speaker Out, then click OK.

The audio output will now be from the external audio device. When you disconnect the device, you may need to manually change the audio output back to the internal speaker from the Control Panel.

To set up multiple monitors with your ASUS D501SER:

1. Turn off your computer.

2. Connect the two monitors to the display output ports on your computer. Also, connect the power cords for both monitors to a power source.

3. Turn on your computer.

4. From the Start menu, click Settings > System > Display.

5. Configure the settings for your displays, such as choosing to extend or duplicate the desktop.

Note: For some graphics cards, only the monitor set as the primary display will show an image during POST (Power-On Self-Test). The dual display function works only under Windows.

To use the optional memory card reader on your ASUS D501SER:

1. Insert the memory card into the appropriate card slot. A memory card is keyed to fit in only one direction; do not force it.

2. Select a program from the AutoPlay window that appears to access your files. If AutoPlay is not enabled, open File Explorer from the Start menu and double-click the memory card icon.

3. When finished, right-click the memory card drive icon in the Computer/File Explorer screen, click Eject, and then remove the card. To prevent data loss, never remove cards while data is being read or written. It is also recommended to use the “Safely Remove Hardware and Eject Media” icon in the Windows notification area before removing the card.

To use the optical drive on your ASUS D501SER (on selected models only):

To insert an optical disc:

1. While the system is on, press the eject button on the drive bay cover to open the tray.

2. Place the disc on the optical drive tray with the label side facing outward (if the desktop is vertical) or the label side up (if the desktop is horizontal).

3. Push the tray gently to close it.

4. Select a program from the AutoPlay window to access the files. If AutoPlay is not enabled, open File Explorer and double-click the CD/DVD drive icon.

To remove an optical disc:

1. While the system is on, do one of the following to eject the tray:

• Press the eject button on the drive bay cover.

• From the Start menu, click File Explorer, right-click the CD/DVD drive icon, and click Eject.

2. Remove the disc from the disc tray.

You can enable or disable the front and rear USB ports from the BIOS Setup on your ASUS D501SER. Follow these steps:

1. Restart your computer and press <Delete> during startup to enter the BIOS Setup.

2. From the BIOS Setup EZ Mode screen, press <F7> to enter Advanced Mode.

3. Navigate to Advanced Mode > Security > I/O Interface Security > USB Interface Security > USB Port Control.

4. Select the specific USB port you want to configure.

5. Press <Enter> and choose to enable or disable the selected port.

6. Click Exit and select Save Changes & Reset to save the changes and restart the computer.

You can set a password in the BIOS to protect your HDD on the ASUS D501SER.

To set a password for your HDD:

1. Press <Delete> during startup to enter BIOS Setup.

2. Press <F7> to enter Advanced Mode, then navigate to Security > HDDx: [name of HDD].

3. Select Set Master Password and press <Enter>.

4. In the ‘Create New Password’ box, type a password and press <Enter>. Confirm the password when prompted.

5. Select Set User Password and press <Enter>. Follow steps 4 and 5 to set the user password.

6. Go to Exit and select Save Changes & Reset.

To change the password for your HDD:

1. Follow steps 1 and 2 above to open the HDD Password screen.

2. Select Set Master Password and press <Enter>.

3. In the ‘Enter Current Password’ box, key in the current password, then press <Enter>.

4. In the ‘Create New Password’ box, key in a new password, then press <Enter>. Confirm the password when prompted.

5. Go to Exit and select Save Changes & Reset.

To clear the user password: Follow the same steps as changing a user password, but press <Enter> when prompted to create/confirm the password. After you clear the password, the ‘Set User Password’ item will show ‘Not Installed’.

To enable a USB keyboard or mouse to wake up your ASUS D501SER (on selected models only), follow these steps in the BIOS:

1. Restart your computer. When the ASUS logo appears, press <Delete> to enter the BIOS Setup.

2. From the EZ Mode screen, press <F7> to enter Advanced Mode.

3. In Advanced Mode, click Advanced.

4. Go to Advanced Power Management > ErP Support / ErP Ready, then select Disable or Enable (S5).

5. Go to Advanced Power Management > Power On By USB Keyboard/Mouse, then select Enable.

6. Click Exit and select Save Changes & Reset to save the changes made.

You can connect your ASUS D501SER to a DSL/cable modem or a Local Area Network (LAN) using an RJ-45 cable.

Connecting via a DSL/cable modem:

1. Set up your DSL/cable modem according to its documentation.

2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your DSL/cable modem.

3. Turn on the DSL/cable modem and your computer.

4. Configure the necessary Internet connection settings in your operating system.

Connecting via a Local Area Network (LAN):

1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN (e.g., a wall jack or network switch).

2. Turn on your computer.

3. Configure the necessary Internet connection settings.

To configure a dynamic IP/PPPoE network connection on your ASUS D501SER:

1. Launch the Network and Sharing Center. You can do this by right-clicking the network icon in the taskbar and selecting ‘Open Network and Sharing Center’, or via Settings > Network & Internet > Ethernet > Network and Sharing Center.

2. Click Change adapter settings.

3. Right-click on your LAN connection (usually named Ethernet) and select Properties.

4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. Select Obtain an IP address automatically and click OK.

6. If you are using PPPoE, return to the Network and Sharing Center and click Set up a new connection or network.

7. Select Connect to the Internet and click Next.

8. Select Broadband (PPPoE) and click Next.

9. Follow the next onscreen instructions to complete the setup, which will likely require a username and password from your Internet Service Provider (ISP).

To configure a static IP network connection on your ASUS D501SER:

1. Launch the Network and Sharing Center and navigate to your LAN Properties, as described in the dynamic IP setup.

2. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

3. Select Use the following IP address.

4. Enter the IP address, Subnet mask, and Default gateway provided by your network administrator or Internet Service Provider (ISP).

5. If needed, select Use the following DNS server addresses and enter the Preferred DNS server and Alternate DNS server addresses.

6. When done, click OK.

If your ASUS D501SER won’t power on, try the following troubleshooting steps:

• Check if your computer is properly connected to the power outlet.

• Check if the wall outlet is functioning by plugging in another device.

• Check if the Power Supply Unit is switched on. Refer to the “Turning your computer ON” section for the power button location.

If your ASUS D501SER hangs, try the following:

1. Simultaneously press <Alt> + <Ctrl> + <Delete> on the keyboard, then click Task Manager.

2. Select the program that is not responding, then click End Task.

If the keyboard is not responding, press and hold the Power button on your chassis for at least four seconds until the computer shuts down. Then press the Power button again to turn it on.

If the arrow keys on the number keypad are not working on your ASUS D501SER, check if the Number Lock LED is on. When the Number Lock LED is on, the keys on the number keypad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys.

If you see no display on your monitor connected to the ASUS D501SER, perform these checks:

• Check if the monitor is powered on.

• Ensure that your monitor is properly connected to the video output port on your computer.

• If your computer has a discrete graphics card, ensure that you connect your monitor to a video output port on that card, not the motherboard’s onboard port.

• Check if any of the pins on the monitor video connector are bent. If you find bent pins, replace the monitor video connector cable.

• Check if your monitor is plugged into a power source properly.

• Refer to the documentation that came with your monitor for more troubleshooting information.

If only one of your multiple monitors is displaying an image with your ASUS D501SER, check the following:

• Ensure that both monitors are powered on.

• During POST (Power-On Self-Test), only the monitor connected to the primary display port (often VGA) may have a display. The dual display function works fully only under Windows.

• When a discrete graphics card is installed, ensure that you connect the monitors to the output ports on the graphics card.

• Check if the multiple display settings in Windows are configured correctly (e.g., set to “Extend these displays”).

If your ASUS D501SER isn’t detecting a USB storage device, try these steps:

• The first time you connect a USB storage device, Windows automatically installs a driver for it. Wait for a moment, then check in ‘This PC’ or ‘My Computer’ to see if the device is detected.

• Connect your USB storage device to another computer to test if the USB device itself is broken or malfunctioning.

On your ASUS D501SER with Windows 11, you can use the “Refresh your PC without affecting your files” recovery option. This will restore system settings without deleting personal data like documents or photos. To use this option, click Settings > Update & recovery > Recovery from the Start menu, select Refresh your PC without affecting your files, and click Get started.

A distorted picture on your HDTV when connected to the ASUS D501SER is often caused by a mismatch in screen resolutions between your computer’s output and the HDTV’s native resolution. To fix this, adjust the screen resolution on your computer to match your HDTV. To change the screen resolution, go to the Start menu and click Settings > System > Display.

If there is no sound from your speakers connected to the ASUS D501SER, try these steps:

• Ensure that you connect your speakers to the Line out port (lime color) on the front or rear panel.

• Check if your speaker is connected to an electrical source and turned on.

• Adjust your speakers’ volume control.

• Ensure that your computer’s system sounds are not Muted. If the volume icon in the Windows notification area is displayed with an ‘x’, it is muted. Click the icon to unmute and adjust the volume slider.

• Connect your speakers to another computer or device to test if the speakers are working properly.

If the DVD drive on your ASUS D501SER cannot read a disc, check the following:

• Check if the disc is placed with the label side facing up.

• Check if the disc is centered in the tray, especially for discs with a non-standard size or shape.

• Check if the disc is scratched or damaged.

If the physical eject button on the DVD drive of your ASUS D501SER is not working, you can eject the disc through the operating system:

1. From the Start menu, click File Explorer.

2. Right-click the DVD RW Drive icon, then click Eject from the menu.

If your ASUS D501SER shows no power (power indicator is off), consider these possible causes and actions:

• Incorrect power voltage: Set your computer’s power voltage switch to your area’s power requirements. Adjust the voltage settings, ensuring the power cord is unplugged from the outlet first.

• Computer is not turned on: Press the power key on the front panel to ensure your computer is turned on.

• Power cord not properly connected: Ensure that the power cord is properly connected. Try using another compatible power cord.

• PSU (Power supply unit) problems: Contact an ASUS Service Center about installing another PSU on your computer.

If you cannot access the Internet on your wired ASUS D501SER, check the following:

• LAN cable not connected: Connect the LAN cable to your computer.

• LAN cable problems: Ensure the LAN LED on the port is on. If not, try another LAN cable. If it still does not work, contact an ASUS service center.

• Improper connection to router/hub: Ensure that your computer is properly connected to a router or hub.

• Network settings: Contact your Internet Service Provider (ISP) for the correct LAN settings.

• Anti-virus software: Temporarily close the anti-virus software to see if it is causing the issue.

• Driver problems: Reinstall the LAN driver.

If your ASUS D501SER is running too slowly, consider these causes and solutions:

• Too many programs running: Close some of the programs you are not using.

• Computer virus attack: Use an anti-virus software to scan for viruses and repair your computer. You may need to reinstall the operating system if the problem persists.

• Hard disk drive failure: Send the damaged hard disk drive to an ASUS Service Center for servicing or replace it with a new hard disk drive.

If your ASUS D501SER frequently hangs or freezes, investigate these possible issues:

• Memory module problems: Replace with compatible memory modules. Remove any extra memory modules you have installed, then try again. Contact the ASUS Service Center for assistance.

• Not enough air ventilation: Move your computer to an area with better air flow.

• Incompatible software is installed: Reinstall the OS and reinstall compatible software.

If your ASUS D501SER does not boot up and you have an expansion card other than a graphics card or storage device installed in the PCIEX16_1 slot, this might be the cause. Install this expansion card into any other available PCIe slot and reboot the system.

If your ASUS D501SER is noisy immediately after powering on, this is likely normal. The fan runs at its full speed when the computer is powering on and will slow down after the operating system has loaded.

If your ASUS D501SER is too noisy while in use, consider these possible causes and actions:

• The BIOS settings have been changed: Restore the BIOS to its default settings.

• Old BIOS version: Update the BIOS to the latest version.

• The CPU fan has been replaced: Ensure that you are using a compatible or ASUS-recommended CPU fan.

• Not enough air ventilation: Ensure that your computer is working in an area with good air flow.

• The system temperature is too high: Update the BIOS. If you know how to reinstall the motherboard, try to clean the inner space of the chassis. Otherwise, contact an ASUS Service Center for assistance.

You can turn off your ASUS D501SER using one of the following procedures:

• Launch the Start menu, select the power icon, then select Shut down to do a normal shutdown.

• From the log-in screen, select the power icon then select Shut down.

• Press alt + f4 to launch the Shut Down Windows dialog box. Select Shut down from the drop-down list then select OK.

• If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.

You can put your ASUS D501SER into Sleep mode in two ways:

• Launch the Start menu, select the power icon then select Sleep to put your computer to sleep.

• From the log-in screen, select the power icon then select Sleep.

• Press alt + f4 to launch the Shut Down Windows dialog box. Select Sleep from the drop-down list then select OK.

You can also put your computer to Sleep mode by pressing the power button once (this may depend on your power settings).