ALCATEL 1B 5002H (01) PDF MANUAL

ALCATEL 1B 5002H (01) PDF SUMMARY:

How can I find more information on how to use the phone?

For more information on how to use the phone, please go to http://www.alcatelmobile.com and download the complete user manual. The website will also provide you with answers to frequently asked questions.

What are the keys and connectors on my phone?

This information can be found in the complete user manual.

How do I get started with my phone?

This information can be found in the complete user manual.

What is the home screen?

This information can be found in the complete user manual.

How do I use the onscreen keyboard?

This information can be found in the complete user manual.

How do I edit text?

This information can be found in the complete user manual.

What are the phone features?

This information can be found in the complete user manual.

How do I view my call logs?

This information can be found in the complete user manual.

How do I manage my contacts?

This information can be found in the complete user manual.

How do I write a new message?

This information can be found in the complete user manual.

How do I manage messages?

This information can be found in the complete user manual.

How do I use the camera?

This information can be found in the complete user manual.

How do I use the gallery?

This information can be found in the complete user manual.

How do I use the music player?

This information can be found in the complete user manual.

How do I use the calendar?

This information can be found in the complete user manual.

How do I use the clock?

This information can be found in the complete user manual.

How do I use the Support Centre?

This information can be found in the complete user manual.

What other applications are available on my phone?

This information can be found in the complete user manual.

How do I use Google Go?

This information can be found in the complete user manual.

How do I use Gmail?

This information can be found in the complete user manual.

How do I use Maps?

This information can be found in the complete user manual.

How do I use YouTube?

This information can be found in the complete user manual.

How do I use Play Store?

This information can be found in the complete user manual.

How do I use Duo?

This information can be found in the complete user manual.

How do I use Gallery?

This information can be found in the complete user manual.

How do I use Assistant?

This information can be found in the complete user manual.

How do I use Files?

This information can be found in the complete user manual.

How do I configure Network & internet settings?

This information can be found in the complete user manual.

How do I configure Bluetooth & device connection settings?

This information can be found in the complete user manual.

How do I configure Display settings?

This information can be found in the complete user manual.

How do I configure Home screen & wallpapers settings?

This information can be found in the complete user manual.

How do I configure Sound settings?

This information can be found in the complete user manual.

How do I configure Advanced features settings?

This information can be found in the complete user manual.

How do I configure Smart Manager settings?

This information can be found in the complete user manual.

How do I configure Security settings?

This information can be found in the complete user manual.

How do I configure Location settings?

This information can be found in the complete user manual.

How do I configure Privacy settings?

This information can be found in the complete user manual.

How do I configure Apps settings?

This information can be found in the complete user manual.

How do I configure Storage settings?

This information can be found in the complete user manual.

How do I configure Accounts settings?

This information can be found in the complete user manual.

How do I configure Digital Wellbeing & parental controls settings?

This information can be found in the complete user manual.

How do I configure Google settings?

This information can be found in the complete user manual.

How do I configure Accessibility settings?

This information can be found in the complete user manual.

How do I configure System settings?

This information can be found in the complete user manual.

How do I make the most of my phone?

This information can be found in the complete user manual.

What is a FOTA Upgrade?

This information can be found in the complete user manual.

What are the accessories?

This information can be found in the complete user manual.

What is the warranty?

This information can be found in the complete user manual.

What are some troubleshooting tips?

This information can be found in the complete user manual.

What are the specifications?

This information can be found in the complete user manual.

What are some safety precautions I should take when using my phone?

• We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.

• Given that studies show that using a phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset…), drivers are requested to refrain from using their phone when the vehicle is not parked. When driving, do not use your phone and headset to listen to music or to the radio. Using a headset can be dangerous and forbidden in some areas.

• When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:

  • Do not place your phone on top of the dashboard or within an airbag deployment area
  • Check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from phone RF energy

• To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your phone near your ear while the loudspeaker is in use.

• This product meets applicable national SAR limits of 2.0 W/kg. The specific maximum SAR values can be found on Radio waves section. When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 5 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.

• You are advised to switch off the phone from time to time to optimise its performance.

• Switch the phone off before boarding an aircraft.

• Switch the phone off when you are in health care facilities, except in designated areas.

• As with many other types of equipment now in regular use, phones can interfere with other electrical or electronic devices, or equipment using radio frequency.

• Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.

• When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or an insulin pump, etc… In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.

• To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the phone away from your ear while using the “hands-free” mode because the amplified volume might cause hearing damage.

• Do not let children use the phone and/or play with the phone and accessories without supervision.

• If your phone has a removable cover, note that your phone may contain substances that could create an allergic reaction. If your phone is a unibody device, the back cover and battery are not removable. If you disassemble your phone the warranty will not apply. Disassembling the phone may damage the battery, and may cause leakage of substances that could create an allergic reaction. Always handle your phone with care and keep it in a clean and dust-free place.

• Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is 0°C (32°F) to +40°C (104°F). At over 40°C (104°F) the legibility of the phone’s display may be impaired, though this is temporary and not serious.

• Do not open, dismantle, or attempt to repair your phone yourself.

• Do not drop, throw, or bend your phone.

• Do not use the phone if the glass screen is damaged, cracked, or broken to avoid any injury.

• Do not paint it.

• Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries. Remember to make backup copies or keep a written record of all important information stored on your phone.

• Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone. Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:

  • Do not play or use a flashing-lights feature if you are tired or need sleep
  • Take a minimum of a 15-minute break hourly
  • Play in a room in which all lights are on
  • Play at the farthest distance possible from the screen
  • If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again
  • If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.

• When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.

• Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding taking photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion of privacy. It is the user’s sole responsibility to ensure that prior authorisation has been obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your phone (including the operator) disclaim any liability which may result from improper use of the phone.

What precautions should I take with the battery in my phone?

• Following air regulation, the battery of your product is not charged. Please charge it first.

• For a non-unibody device:

  • Observe the following precautions:

    • Do not attempt to open the battery (due to the risk of toxic fumes and burns)
    • Do not puncture, disassemble, or cause a short circuit in a battery
    • Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60°C (140°F).

• Batteries must be disposed of in accordance with locally applicable environmental regulations.

• Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates.

• For a non-unibody device with a non-removable battery:

  • Observe the following precautions:

    • Do not attempt to eject, replace or open the battery
    • Do not puncture, disassemble, or cause a short circuit in the battery
    • Do not burn or dispose of your phone in household rubbish or store it at temperature above 60°C (140°F).

• Phone and battery must be disposed of in accordance with locally applicable environmental regulations.

• For a unibody device:

  • Observe the following precautions:

    • Do not attempt to open the back cover
    • Do not attempt to eject, replace, or open battery
    • Do not puncture the back cover of your phone
    • Do not burn or dispose of your phone in household rubbish or store it at temperature above 60°C (140°F).

• Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations.

• This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life:

  • Municipal waste disposal centres with specific bins for these items of equipment

  • Collection bins at points of sale.

    They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.

• In European Union countries: These collection points are accessible free of charge. All products with this sign must be brought to these collection points.

• In non-European Union jurisdictions: Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.

• CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

What precautions should I take with the charger for my phone?

Mains powered chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F). The chargers designed for your phone meet the standard for safety of information technology equipment and office equipment use. They are also compliant with the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only. This device is compatible with the charger, which complies with the following standards relating to the Common Mobile Phone Charger:

• EN301 489-34 V2.1.1 Final Draft (2017-04)
• EN 62684:2018

What is the charger model?

UC11

What is the charger Input Voltage?

100~240V

What is the charger Input AC Frequency?

50/60Hz

What is the charger Output Voltage?

5.0V

What is the charger Output Current?

1.0A

What is the charger Output Power?

5.0W

What are the Specific Absorption Rate (SAR) values for this phone?

Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:

5002T

Maximum SAR for this model and conditions under which it was recorded
Head SAR GSM 900 + WLAN 2.4G	0.65 W/kg
Body-worn SAR (5 mm)	LTE Band 1 + WLAN 2.4G 1.65 W/kg

5002H

Maximum SAR for this model and conditions under which it was recorded
Head SAR GSM 900 + WLAN 2.4G	0.65 W/kg
Body-worn SAR	LTE Band 1 + WLAN 2.4G 1.65 W/kg
Limb SAR (0 mm)	UMTS 2100 + Wi-Fi 2.4G 3.00 W/kg
Average active efficiency:	74.7%
No-load power consumption:	0.08W

What are the international guidelines for exposure to radio waves?

Proof of compliance with international standards (ICNIRP) or with European Directive 2014/53/EU (RED) is required of all phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive. THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES. Your phone is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organisation (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.

What are the actual SAR values for this phone during use?

During use, the actual SAR values for this phone are usually well below the values stated above. This is because, for purposes of system efficiency and to minimise interference on the network, the operating power of your phone is automatically decreased when full power is not needed for the call. The lower the power output of the phone, the lower its SAR value.

Where has body-worn SAR testing been carried out?

Body-worn SAR testing has been carried out at a separation distance of 5 mm. To meet RF exposure guidelines during body-worn operation, the phone should be positioned at least this distance away from the body. If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated distance away from the body.

What have organizations such as the World Health Organisation and the US Food and Drug Administration stated about reducing radio wave exposure?

Organisations such as the World Health Organisation and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands-free device to keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone. For more information, you can go to http://www.alcatelmobile.com. Additional information about electromagnetic fields and public health are available on the following site: http://www.who.int/peh-emf.

What should I know about the phone’s built-in antenna?

Your phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it. As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the phone will be compliant with the guidelines when used with a headset or USB data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 5 mm away from the body.

Where can I consult FAQs and find additional software and service information for my Alcatel 1B 5002T/5002H phone?

Go to https://www.alcatelmobile.com/support/.

How do I update the software on my Alcatel phone?

Update through the System update menu on your device. To download the software update tool onto your PC, go to https://www.alcatelmobile.com/support/software-drivers/.

Where can I find my phone’s serial number or IMEI?

You can find your serial number or International Mobile Equipment Identity (IMEI) on the packaging materials. Alternatively, go to Settings > System > About phone > Status on your phone.

Where can I find hotlines and repair center information for my Alcatel phone?

Check https://www.alcatelmobile.com/contact-us/.

Where can I view the legal information on my Alcatel phone?

On the phone, go to Settings > System > About phone > Legal information.

How do I use ONETOUCH Cloud on my Alcatel phone?

Open Support Centre, then touch More info.

Where can I find an online User Centre tutorial for my Alcatel phone?

Go to https://www.alcatelmobile.com/support/faq/ (may not be available in all areas).

Where can I find information on other Alcatel apps?

Go to https://www.alcatelmobile.com/support/app-services/.

How can I help prevent unauthorized access to my phone?

It is your responsibility to protect your personal data. Do not share your personal data with any unauthorized devices or third-party devices. For products with Wi-Fi features, only connect to trusted Wi-Fi networks. Also, when using your product as a hotspot, ensure network security. These precautions will help prevent unauthorized access to your phone.

How can I protect my personal information when I recycle, return, or give away my product?

Your product can store personal information in various locations including a SIM card, memory card, and built-in memory. Be sure to remove or clear all personal information before you recycle, return, or give away your product.

How can I ensure the performance of my product and protect private information?

Choose your apps and updates carefully, and install from trusted sources only. Some apps can impact your product’s performance and/or have access to private information including account details, call data, location details, and network resources.

How is my data shared with TCL Communication Ltd. stored?

Any data shared with TCL Communication Ltd. is stored in accordance with applicable data protection legislation. For these purposes, TCL Communication Ltd. implements and maintains appropriate technical and organizational measures to protect all personal data, for example, against unauthorized or unlawful processing and accidental loss or destruction of or damage to such personal data whereby the measures shall provide a level of security that is appropriate having regard to:

• The technical possibilities available
• The costs for implementing the measures
• The risks involved with the processing of the personal data, and
• The sensitivity of the personal data processed.

How can I access, review, and edit my personal information?

You can access, review, and edit your personal information at any time by logging into your user account, visiting your user profile, or by contacting us directly.

What will happen if I require TCL Communication Ltd. to edit or delete my personal data?

TCL Communication Ltd. may ask you to provide them with evidence of your identity before they can act on your request.

Who owns the Bluetooth word mark and logos?

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Ltd. and its affiliates is under license.

Who owns other trademarks and trade names?

Other trademarks and trade names are those of their respective owners.

What is the Alcatel 5002T/5002H Bluetooth Declaration ID?

D048577.

What is the Wi-Fi Logo?

The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.

Where can this equipment be operated?

This equipment may be operated in all European countries and without restrictions in any EU member state.

What is the license for the Android robot?

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

Where can I find the text for the Creative Commons 3.0 Attribution License?

The text will show when you touch Google legal in Settings > System > About phone > Legal information.

What open source programs does this product use?

This product uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public Licence and Apache Licence.

Will TCL Communication Ltd. provide a copy of the source codes?

Yes, TCL Communication Ltd. will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCL Communication Ltd.

Where can I download the source codes?

You may download the source codes from http:// sourceforge.net/projects/alcatel/files/.

Is there a charge to download the source code?

No, the provision of the source code is free of charge from the internet.

Where is the end-user warranty for infringement IPR solely limited to?

The EU/EEA/Switzerland.

What happens if and to the extent that the product is exported, taken with, or used by the end customer or end user outside the EU/EEA/Switzerland?

Any responsibility, warranty, or indemnification of the manufacturer and its suppliers regarding the Product expires (including any indemnification regarding infringement IPR).

What is the internet address for the product?

http://www.alcatelmobile.com

Where can I find information on the product hotline?

See the “SERVICES” leaflet that came with your phone or go to the product website at http://www.alcatelmobile.com.

Who is the manufacturer?

TCL Communication Ltd.

What is the address of the manufacturer?

5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong

Where is the electronic labeling path?

Touch Settings > System > Regulatory & safety or press *#07#. You can find more information about labeling.

Where can I find the FAQ (Frequently Asked Questions) section?

On the product website at http://www.alcatelmobile.com.

What is another way to ask questions about the product?

You can contact TCL Communication Ltd. by email.

What are the frequency bands and maximum radio-frequency power that this radio equipment operates with?

• GSM 850/900: 33 dBm
• GSM 1800/1900: 31 dBm
• UMTS B1/2/5/8 (2100/1900/850/900): 24 dBm
• LTE FDD Band 1/3/5/7/8/20/28 (2100/1800/850/2600/900/800/700): 24 dBm (5002T only)
• LTE TDD Band 38/40 (2600/2300): 24 dBm (5002T only)
• LTE 1/3/5/7/8/20/28 (2100/1800/850/2600/900/800/700): 24 dBm
• Bluetooth 2.4GHz band: 8.70 dBm
• Bluetooth LE: -0.74 dBm
• 802.11 b/g/n 2.4GHz band: 12.15 dBm

What directive is the radio equipment type Alcatel 5002T/5002H in compliance with?

Directive 2014/53/EU.

Where is the full text of the EU declaration of conformity available?

http://www.alcatelmobile.com/EU_doc

Where can the description of accessories and components, including software, which allow the radio equipment to operate as intended, be obtained?

In the full text of the EU declaration of conformity at the following internet address: http://www.alcatelmobile.com/EU_doc

How is my phone identified?

Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory.

What is recommended the first time you use your phone?

It is recommended that you note the IMEI number the first time you use your phone by entering *#06# and keep it in a safe place.

Who may request the IMEI number?

It may be requested by the police or your operator if your phone is stolen.

What does the IMEI number allow?

This number allows your phone to be blocked, preventing a third person from using it, even with a different SIM card.

What determines differences between the user manual description and the phone’s operation?

There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your phone or specific operator services.

Is TCL Communication Ltd. legally responsible for any differences between the user manual description and the phone’s operation?

No, TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.

What are Third Party Materials?

Third Party Materials are materials, including applications and software in executable or source code form, which is submitted by third parties for inclusion in this phone.

How are all Third-Party Materials in this phone provided?

“As is,” without warranty of any kind, whether express or implied.

What does the purchaser undertake?

The purchaser undertakes that TCL Communication Ltd. has complied with all quality obligations incumbent upon it as a manufacturer of mobile devices and phones in complying with Intellectual Property rights.

Is TCL Communication Ltd. responsible for the inability or failure of the Third-Party Materials to operate on this phone or in interaction with any other device?

No, TCL Communication Ltd. will at no stage be responsible for the inability or failure of the Third Party Materials to operate on this phone or in interaction with any other device.

What does TCL Communication Ltd. disclaim to the maximum extent permitted by law?

All liability for any claims, demands, suits or actions, and more specifically – but not limited to – tort law actions, under any theory of liability, arising out of the use, by whatever means, or attempts to use, such Third Party Materials.

May the present Third Party Materials, which are provided free of charge by TCL Communication Ltd., be subject to paid updates and upgrades in the future?

Yes, they may be subject to paid updates and upgrades in the future.

Is TCL Communication Ltd. responsible for any such additional costs regarding paid updates and upgrades in the future?

No, TCL Communication Ltd. waives any responsibility regarding such additional costs, which shall be borne exclusively by the purchaser.

Is TCL Communication Ltd. responsible for the lack of availability of any application?

No, TCL Communication Ltd. shall not be held responsible for the lack of availability of any application, as its availability depends on the country and the operator of the purchaser.

Does TCL Communication Ltd. reserve the right to add or remove Third Party Materials from its phones without prior notice?

Yes, TCL Communication Ltd. reserves the right at any time to add or remove Third Party Materials from its phones without prior notice.

Is TCL Communication Ltd. responsible for any consequences of such removal?

No, in no event shall TCL Communication Ltd. be held responsible by the purchaser for any consequences of such removal.

What is the function of the Back button?

Touch to go back to the previous screen, or close a dialog box, options menu, the Notification panel, etc.

What is the function of the Home button?

• From any application or screen, touch to return to the Home screen.
• Long press to turn on Google Assistant. You can get help such as getting directions and restaurant information based on the content detected on the screen.

What is the function of the Recent Apps button?

Touch to view applications you’ve recently accessed.

What are the functions of the Power key?

• Press: Lock the screen/Light up the screen
• Press and hold: Show the popup menu to select from Restart/Power off/Aeroplane mode
• Press and hold the Power key and Volume down key to take a screenshot
• Press and hold the Power key for at least 10 seconds to force reboot

What are the functions of the Volume keys?

• Adjust the call volume during a phone call.
• Adjust the media volume while listening to music or a video, or streaming content.
• Adjust the ringtone volume.
• Mute the ringtone of an incoming call.
• While using the Camera app, press the Volume up or down key to take a photo or touch and hold to take several photos.
• Double-press the Volume down key to open the camera.

What are the convenient operations of the Volume keys?

• Touch to switch between Sound, vibrate and Mute.
• Touch to adjust the volume of media, calls, ringtones, alarms, or notifications.

How do I set up the phone?

1. Removing or installing the back cover.
2. Installing or removing the battery.
3. Insert or remove the microSD card.
4. Insert or remove the SIM card.

What kind of SIM cards does the phone support?

Your phone only supports nano-SIM cards.

What other types of SIM cards should you not attempt to insert into the phone?

Do not attempt to insert other SIM types like mini and micro cards as these may cause damage to your phone.

How do I reduce power consumption and energy waste?

When the battery is fully charged, disconnect your charger from the plug; switch off Wi-Fi, GPS, Bluetooth, or background-running applications when not in use; reduce the backlight time, etc.

How do I power on my phone?

Hold down the Power key until the phone powers on, unlock your phone (Swipe, Pattern, PIN, Password, or Face) if necessary, and confirm. The Home screen is displayed.

How do I power off my phone?

Press and hold the Power key until options appear, then select Power off.

How do I enable the Auto-rotate screen function?

From the app list, touch Settings > Display > Auto-rotate screen to enable the function.

How do I access an application on the touchscreen?

To access an application, touch it with your finger.

How do I enter the available options for an item on the touchscreen?

To enter the available options for an item, long press the item. For example, select a contact in Contacts, long press this contact, an option list will appear.

How do I move an item to another location on the touchscreen?

Long press an item and drag it to another location.

How do I scroll up and down the applications, images, and web pages on the touchscreen?

Slide the screen to scroll up and down the applications, images, and web pages. You can slide the screen horizontally too.

What is the difference between flicking and swiping on the touchscreen?

Similar to swiping, flicking is a lighter and quicker stroke.

How do I scale an element on the touchscreen?

Place two fingers on the screen surface and draw them apart or together to scale an element on the screen.

How do I automatically change the screen orientation from portrait to landscape?

Turn the phone sideways to have a better screen view.

What can I do on the Home screen?

You can bring all the items (applications, shortcuts, folders, and widgets) you love or use most frequently to your Home screen for quick access.

How do I switch to the Home screen?

Touch the Home button to switch to the Home screen.

What are the components of the Home screen?

• Status bar:
  • Status/Notification indicators
  • Swipe down to open the Notification panel
• Google Search bar:
  • Touch to enter text search screen
  • Touch to enter voice search screen
• Favourites tray applications:
  • Enter the application
  • Long press to move or remove applications

What can I view from the Status bar?

From the Status bar, you can view both phone status (on the right side) and notification information (on the left side).

How do I view notifications?

Swipe down the Status bar.

How do I access the Quick Settings panel?

Swipe down the Status bar twice.

How do I enable or disable functions or change modes in the Quick Settings panel?

Tap the icons.

How do I view the full list of settings?

Open Settings.

How do I read detailed information in the Notification panel?

Swipe down the Status bar to open the Notification panel.

How do I clear all notifications?

Touch “Clear all notifications” in the Notification panel. (ongoing notifications will remain)

How do I close the Quick Settings panel or Notification panel?

Swipe up to close it.

How do I lock and unlock my screen?

To protect your phone and privacy, you can lock the screen with a pattern, PIN, password, or face, etc. To create a screen unlock pattern, touch Settings > Security > Screen lock.

How do I lock the phone screen?

If your phone remains inactive for a period of time, it will automatically lock the screen and enter sleep mode to save power. Go to Settings > Display > Sleep and select a screen timeout period. You can also manually lock the screen by pressing the Power key once.

How do I unlock the phone screen?

Press the Power key once to light up the screen, swipe up and unlock the screen with the method you have set.

How do I enter a password to unlock the screen?

Once the screen is turned on, swipe up from any position on the screen to display the password input panel. Then enter your lock screen password.

How do I use pattern unlock?

Draw the same pattern you have set to unlock the screen.

How do I personalize my home screen?

You can long press a folder, application, or widget, and drag the item to your preferred home screen.

How do I reposition an item on the home screen?

Long press an item and drag it to the desired position and then release. You can move items both on the home screen and the favorites tray. Hold the icon on the left or right edge of the screen to drag the item to another home screen.

How do I remove an item from the home screen?

Long press an item and drag it up to the top of the Remove icon, then release.

How do I create folders on the home screen?

To improve the organization of shortcuts or applications on the home screen and the favorites tray, you can add them to a folder by stacking one item on top of another. To rename a folder, open it and touch the folder’s title bar to input the new name.

How do I customize the wallpaper?

Long press an empty area on the home screen, then touch Wallpapers to customize the wallpaper.

How do I consult shortcuts on the home screen?

Long press the empty area on the home screen, then touch Shortcuts to display all widgets. Touch the selected shortcut and slide it to move to your preferred screen.

How do I consult recently used applications?

To consult recently used applications, touch the Recent Apps button. Touch a thumbnail in the window to open the application.

How do I close an application?

Touch one thumbnail and swipe up to close an application.

How do I close all running applications?

Touch Clear all at the bottom of the screen to close all running applications.

How do I adjust the volume using the volume key?

Press the Volume key to adjust the volume. To activate silent mode, press the Volume down key until the phone is silent. To activate vibration mode, press the Volume key and touch the vibration mode icon to show this icon.

How do I adjust the volume using the settings menu?

From the app list, touch Settings > Sound to set the volume for media, ringtones, alarms, etc.

How do I access onscreen keyboard settings?

Go to Settings > System > Languages & input > Virtual keyboard, touch the keyboard you want to set up and a series of settings will become available.

How do I adjust the onscreen keyboard orientation?

Turn the phone sideways or upright to adjust the onscreen keyboard orientation. You can adjust this by changing the settings (Touch Settings > Display > Auto-rotate screen).

What are the functions of the Gboard?

• Enter text or numbers
• Long press to select symbols
• Touch to attach a picture, video, audio, etc.
• Switch between “abc/Abc” mode; Long press to switch to “abc/ABC” mode
• Switch between the letter and numeric keyboard
• Long press to show input emoji

How do I edit text?

You can edit texts that you have entered.

• Long press or double-tap within the text that you want to edit.
• Drag the tabs to change the area of the selected text.
• The following options will appear: Cut, Copy, Share, and Select all.
• If you have previously cut or copied any text, touch the tab to show Paste which allows you to then paste the text at the current location.

How do I make a call?

To make a call, touch the Phone icon in the favorites tray. Enter the desired number from the dial pad and touch the green call button to place the call, or select a contact from Contacts or Call logs by sliding or touching tabs and then touch the green call button to make the call. The number you entered can be saved to Contacts by touching Create a new item or Add to existing. If you make a mistake, you can delete the incorrect digits by touching the backspace button. To hang up a call, touch the red end call button.

What are the functions of the Phone screen?

• Call logs
• Contacts
• View the contact’s detailed information. You can also edit, delete, share, cancel this favorited contact or send a message to the contact.
• Show the dial pad
• Favorites
• Call the favorited number
• Long press to access voicemail
• Google Duo

How do I reject a call by sending a preset message?

Touch the Message icon to reject the call by sending a preset message.

How do I set a call back reminder?

Touch the Reminder icon to set a call back reminder.

How do I call my voicemail?

Your voicemail is provided by your network to avoid missing calls. It works like an answering machine that you can consult at any time. To access your voicemail, long press the number 1 key.

What happens if I receive a voicemail?

If you receive a voicemail, the voicemail icon appears on the status bar. Open the notification panel and touch New voicemail.

How do I adjust the volume during a call?

To adjust the volume during a call, press the Volume key.

How do I make an international call?

To dial an international call, long press the 0 key to enter “+”, then enter the international country prefix followed by the full phone number and touch the green call button.

How do I make an emergency call?

If your phone has network coverage, dial the emergency number and touch the green call button to make an emergency call. This works even without a SIM card and without typing the PIN code.

How do I answer or reject a call?

When you receive a call:

• Swipe right to answer the call.
• Swipe left to reject the call.

What are the functions of the call screen?

• End the current call
• Touch to add another call
• Display the dial pad
• Touch to hold the current call or open Contacts
• Touch once to activate the speaker during the current call. Touch this icon again to deactivate the speaker.
• Touch to record call
• Touch once to mute the current call. Touch this icon again to unmute the call.

How can I avoid accidental operation of the touchscreen during a call?

To avoid accidental operation of the touchscreen during a call, the screen will automatically darken when you put the phone close to your ear; the screen will re-illuminate when it is removed from your ear.

How do I manage multiple calls?

With this phone, you can handle multiple calls at the same time.

How do I swap between calls?

When you accept two calls, touch the Swap icon to switch between two lines. The current call will be put on hold.

How do I set up a conference call?

You can set up a conference call as follows:

• Place a call to the first participant of the conference call.
• Touch the Add call icon to add another call.
• Enter the phone number of the person you want to add to the conference and touch the green call button. You can also add participants from Call logs or Contacts.
• Touch the Merge calls icon to start the conference.
• Touch the End call icon to end the conference call and disconnect all callers.

How do I access phone settings?

Touch the three vertical dots icon from the Phone screen, then touch Settings to set the phone and contacts.

How do I access my call logs?

You can access your call logs by touching the Call History icon from the Phone screen to view missed calls, outgoing calls, and incoming calls. Touch the i icon to view information or further operations, you can launch a new call, send a message to the contact or number, view detailed information of the call, or clear the call.

How do I share a call log number?

Touch the three vertical dots icon to share this number, delete the history of previous calls, edit a number before making a call, etc.

What can I use the Contacts app for?

Contacts enable quick and easy access to the people you want to reach. You can view and create contacts on your phone and synchronize them with your Gmail contacts or other applications.

How do I consult my contacts?

To see your contacts, touch the Contacts icon from the app drawer.

What are the functions of the Contacts screen?

• Display the contacts list option menu
• Touch to search contacts
• Open the quick contact panel
• Long press to select a contact to share or delete this contact
• Add a new contact

What happens when I delete contacts?

Deleted contacts will also be removed from other applications on the phone or web the next time you synchronize your phone.

How do I add a contact?

Touch the Add contact icon in the contact list to create a new contact. You are required to enter the contact’s name and other contact information. By scrolling up and down the screen, you can move from one field to another.

What are the functions when adding a contact?

• When finished, touch the Save icon to save
• Select a picture or take a photo for the phone contact
• Touch to open available labels

How do I add or remove a contact from favorites?

To add a contact to favorites, you can touch a contact to view details then touch the Add to favorites icon to add the contact to favorites. To remove a contact from favorites, touch the Remove from favorites icon on the contact details screen.

How do I edit my contacts?

To edit contact information, touch the Edit icon in the contact details screen. When finished, touch the Save icon to save.

How do I use Quick Contact for Android?

Touch a contact to open the quick contact panel for Android.

What are the functions of the Quick Contact panel?

• Touch to make a call.
• Touch to send a message.
• Touch to make a video call.

The icons available on the quick contact panel depend on the information you have for the contact and the applications and accounts on your phone.

How do I import, export and share contacts?

This phone enables you to import or export contacts between your phone, SIM card, internal storage, your accounts, and micro SD card. From the Contacts screen, touch the three vertical dots icon to open the options menu. Touch Settings > Import/Export, then select to import/export contacts from/to your accounts, SIM card, phone, internal storage, micro SD card, etc. You can share a single contact or contacts with others by sending the contact’s vCard to them via Bluetooth, Gmail, etc. Touch the contact you want to share, touch the three vertical dots icon and Share from the contact details screen.

How do I display contacts?

You can configure which list of contacts, for each account, you want to display in the contacts list. Touch the three vertical dots icon and touch Contacts to display from the contact list screen, then you can choose which contacts to display. Touch the three vertical dots icon and then Settings > Display options to sort the list by touching First name or Last name, as well as viewing contact names by touching First name first or Last name first.

How do I merge or separate contacts?

To avoid duplication, you can add any new contact information to existing contacts in a single action. Touch the contact to which you want to add information, touch the three vertical dots icon and touch Link. At this time, you are required to select the contact whose information you want to merge with the first contact. The information from the second contact is added to the first one, and the second contact will no longer be displayed in the Contacts list. To separate contact information, touch the contact whose information you want to separate, then touch the three vertical dots icon and touch View linked contacts, touch SEPARATE to confirm.

How can I synchronize contacts in multiple accounts?

Contacts, data, or other information can be synchronized from multiple accounts, depending on the applications installed on your phone. To add an account, touch from the contacts list and touch Settings > Manage accounts > Add account, or from the app list, touch Settings > Accounts > Add account. You are required to select the kind of account you are adding, like Google, DUO/Exchange, etc. As with other account setups, you need to enter detailed information, like username, password, etc. You can remove an account and all associated information from the phone. Touch the account you want to delete > touch Remove account.

How can I automatically sync data on my phone?

On the Accounts screen, touch Automatically sync data. When activated, all changes to information on the phone or online will be automatically synchronized with each other.

How do I write a new message?

You can create, edit, and receive SMS and MMS with this phone. To access Messages, touch . On the message list screen, touch to write text/multimedia messages.

How do I send a text message?

To add recipients, enter the name or phone number of the recipient in the To bar. Touch the Text message bar to enter the text of the message. When finished, touch to send the text message. Specific letters (accented) will also increase the size of the SMS. This may cause multiple SMS to be sent to your recipient.

How do I send a multimedia message?

MMS enables you to send video clips, images, photos, animations, slides, and sounds to other compatible mobiles and email addresses. An SMS will be converted to MMS automatically when media files (image, video, audio, etc.) are attached or subject or email addresses are added. To send a multimedia message, enter the recipient’s phone number in the To bar. Touch the Text message bar to enter the text of the message. Touch to give access to your location, send a voice message, or attach files. When finished, touch to send the multimedia message.

How do I manage messages?

When a message is received, will appear on the Status bar as a notification. Swipe down the Status bar to open the Notification panel. Touch the new message to open and read it. You can also access the Messages application and touch the message to open it. Messages are displayed as a conversation. Touch a message to enter the message composing screen:

How do I adjust message settings?

To adjust message settings, touch and select Settings on the message list screen.

What do I need to do before using the camera?

Before using the camera, make sure that you remove the protective lens cover to avoid it affecting your picture quality.

How do I open the Camera app from the Home Screen?

From the home screen, touch Camera .

How can I open the Camera app from the Lock Screen?

When the screen is locked, press the Power key once to light up the screen, then swipe left on the camera icon in the lower right corner to open the camera.

Is there a shortcut key for opening the camera?

Simply double-press the Power key to open the camera.

What does the flash mode do?

Touch to turn on/off the camera flash. WARNING: Keep a safe distance when using the flash. Do not point the flash toward people’s or animals’ eyes.

How do I take a timed photo?

Touch the icon.

How do I take HDR photos?

Touch the icon.

How do I select a camera mode?

Touch the icon.

How do I switch between the front and rear cameras?

Touch the icon.

How do I take a video?

Touch the icon.

How do I adjust picture size?

Touch the icon.

How do I zoom in and out?

Pinch fingers together to zoom out, or spread fingers apart to zoom in.

How do I view the photos or videos I have taken?

Touch the icon.

How do I take a photo?

The screen acts as the viewfinder. First, position the object or landscape in the viewfinder, touch the screen to focus if necessary and touch or press the Volume key to take a photo. The photo will be automatically saved. You can also long-press to take burst shots.

How do I take a video?

Touch the right part of this icon to change the camera mode to video, then touch the left part of this icon to start video recording. You can also touch the left part of this icon to take a picture during video recording.

How do I pause and continue video recording?

Touch to pause video recording and touch to continue.

How do I stop recording a video?

Touch to stop recording. The video will be automatically saved.

How do I switch between modes and settings in the camera?

Slide left or right on the camera screen to switch between modes, touch SETTINGS for more options.

What is the Auto mode?

Auto is the default mode for the Camera.

How do I use the Pano mode?

Touch to turn on the panorama function. Touch the shutter button to start taking a panoramic photo and move the phone steadily along in the direction indicated by the onscreen line. Once the slots are filled, the photo will be automatically saved. If the slots are not fully filled, touch the shutter button again to save the photo.

How do I use the Filter mode?

Touch to preview the viewfinder with the live filter applied. Touch any filter to apply it and return to the previous screen.

How do I adjust photo size and video quality?

Go to Settings.

What is the Volume button function?

Enable the Volume up/down key shortcut function, to take photos/videos or zoom in/out.

What is the Grid setting?

Turn on to enable grid view. It divides the screen into equal parts and helps you take better photos by making it simple to align elements, such as the horizon or buildings, to the lines in the grid.

What is the Save location information setting?

Turn on to tag photos and videos with your location. This option is available when the GPS location service is enabled.

What is the Shutter Sound setting?

Turn on to open the camera shutter sound.

How do I reset camera settings?

Go to Reset settings to reset the camera to factory default settings.

What is the Gallery app?

Gallery acts as a media player for you to view photos and play videos. It also automatically analyzes photos and organizes them into groups so that you can quickly locate the photos you need. To view, edit, or share the photos/videos, touch Gallery from the Home screen.

How do I view details about photos and videos?

Touch any picture or video to enter full-screen view, swipe up to find basic information or tap to find more details.

What editing features does the Gallery offer?

Gallery offers a wide range of editing features for photos and videos.

How do I edit a picture?

Find the picture you want to work on, and tap the picture in the full-screen view.

How do I manage albums in the Gallery?

When there are many pictures and videos, you can manage your folders for convenient viewing.

How do I create a new folder in the Gallery?

Tap and select New folder to create and name a new folder. Select the pictures or videos you want to include in it by tapping to copy or move them.

How do I move or copy pictures or videos to a different folder?

Long press the picture(s) or video(s) you want to move/copy, Touch > Copy to folder/Move to folder, then select the album that you want to move to/copy to.

How do I play music on my phone?

You can play music files stored on your phone or microSD card. To play a music file, swipe up on the Home screen, then touch Music .

Can I control music playback when the screen is locked?

While playing songs with Music, the operation of pause, play, or skip is still available even if the screen is locked.

What is the Calendar app used for?

You can use Calendar to keep track of important meetings, appointments, etc. To view the calendar and create events, open the Google apps folder from the Home screen, then touch Calendar.

How do I change the Calendar view?

You can display the Calendar by Schedule, Day, 3 days, Week, or Month, touch to select.

How do I create new events in the Calendar?

You can add new events from any Calendar view. Touch . Fill in all required information for this new event. If it is a whole-day event, you can select All-day. When finished, touch Save from the top of the screen. To quickly create an event from the Week view screens, touch an empty spot to select a target area which will then turn into , then touch the icon to create the new event.

How do I delete or edit an event in the Calendar?

To delete or edit an event, touch the event to enter its details screen. Touch to edit the event, or touch and then Delete to delete.

How does the event reminder work?

If a reminder is set for an event, the upcoming event icon will appear on the Status bar as a notification when the reminder time arrives. Swipe down the Status bar to open the Notification panel and touch an event name to view the Calendar notification list. Touch the Back button to keep the reminders pending in the Status bar and the Notification panel.

How do I access the Clock app?

Your mobile phone has a built-in clock, swipe up the Home screen, then touch Clock. Tap to add a time zone from the list.

How do I use the Alarm function?

From the Clock screen, touch Alarm. Turn on to enable the alarm. Touch to add a new alarm. Touch a currently existing alarm to enter the alarm editing screen. Touch to delete the selected alarm.

How do I use the Timer function?

From the Clock screen, touch Timer. Touch the digits to set the countdown time. Type the time in hour, minute and second number sequence. Touch to start the countdown.

How do I use the Stopwatch function?

From the Clock screen, touch Stopwatch. Touch to start the Stopwatch.

How do I adjust Clock settings?

Touch and then Settings to access Clock and Alarms settings.

What is the Support Centre?

Support Centre helps you to learn more about Hot FAQs, operating instructions, troubleshooting, etc. You can also feedback your comments to us through it.

Where can I find information about the pre-installed third-party applications?

To read a brief introduction to the pre-installed 3rd party applications, refer to the leaflet provided with the phone.

How do I download and install more third-party applications?

To download and install more 3rd party applications, use the Google Play Store application.

How can I enjoy full functionality of Google apps?

You are recommended to register with a Google account to enjoy full functionality.

How can I get detailed features and user guides about Google apps?

For detailed features and user guides, refer to related websites or the introduction provided in the apps.

How do I use Google Go?

Google Go is a web browser you can use to surf the internet. Your bookmarks, browsing history, and settings across all devices on which the browser is installed can be synchronized with your Google account.

How is Gmail configured?

Gmail is configured when you first set up your phone.

What can I do with Gmail?

With this application, you can send and receive emails, manage emails by labels, archive them, etc. Emails can be automatically synchronized with your Gmail account.

What does Google Maps offer?

Google Maps offers satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning for traveling by foot, car, or public transportation.

What can I do using the Google Maps application?

By using this application, you can find your own location, search for a place, and get suggested route planning for your trips.

What is YouTube?

YouTube is an online video-sharing application where users can upload, view, and share videos. Available content includes video clips, TV clips, music videos, and other content such as video blogging, short original videos, and educational videos.

What function does YouTube support?

It supports a streaming function that allows you to start watching videos almost as soon as they begin downloading from the internet.

What is Play Store?

Play Store serves as the official app store for the Android operating system, allowing users to browse and download applications and games. Applications are either free of charge or at a cost.

How do I install an app from Play Store?

In Play Store, search for the app you need, download it and then follow the installation guide to install the app. You can also uninstall, update an app, and manage your downloads.

What is Google Duo?

Google Duo is a video chat mobile app.

What can users do with Google Duo?

With phone numbers verified, users can easily video call people from their contact list.

What is Google Gallery used for?

Google Gallery stores and backs up your photos and videos. It also automatically analyzes photos and organizes them into groups, so that you can quickly find the photos you need.

What is the Google Assistant?

Devices can have a dedicated hardware button for the Google Assistant (GA-button). With a GA-button, users can launch the Google Assistant in Default mode.

How can I launch the Google Assistant in Default mode?

• Default — Single press to activate Default mode is the same as launching the Google Assistant by long-pressing on the home button.

What does the Files application do?

Files displays all data stored on the phone, including both external SD card and internal storage, such as applications, media files downloaded from Google Play Store, YouTube or other locations; Videos, pictures or audios you have captured; other data transferred via Bluetooth, USB cable, etc.

How do I go to Settings?

To go to Settings, swipe up from the Home screen and then tap Settings . You can also swipe down from the notification panel and touch .

How do I turn Wi-Fi on and connect to a wireless network?

• Touch Settings > Network & internet > Wi-Fi.
• Turn on .
• Once Wi-Fi is turned on, detected Wi-Fi networks are listed.
• Touch a Wi-Fi network to connect to it. If the network you selected is secured, you are required to enter a password or other credentials (you should contact the network operator for details). When finished, touch CONNECT.

How do I add a Wi-Fi Network?

When Wi-Fi is on, you can add new Wi-Fi networks according to your preference.

• Touch Settings > Network & internet > Wi-Fi > Add network.
• Enter the name of the network and any required network information.
• Touch SAVE.

How do I forget a Wi-Fi Network?

The following steps prevent automatic connection to networks which you no longer wish to use.

• Turn on Wi-Fi, if it’s not already on.
• On the Wi-Fi screen, touch the name of the saved network.
• Touch FORGET in the dialog that opens.

How do I enable data roaming, set your preferred network type, check the network connection, or create a new access point?

Go to To Settings > Network & internet > Mobile network to enable data roaming, set your preferred network type, check the network connection you are using or create a new access point, etc.

When is the network service configured?

The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: GPRS, EDGE, 3G or 4G.

How do I turn on mobile data if the network is not connected?

If the network is not connected, you can turn on mobile data in Settings > Network & internet > Data usage.

How can I reduce data usage?

By enabling Data saver, you can reduce data usage by preventing some apps from sending or receiving data in the background.

When should I turn off Mobile data?

If you do not need to transmit data on mobile networks, turn off Mobile data to avoid incurring significant charges for data use on local operator mobile networks, particularly if you do not have a mobile data agreement.

How is data usage measured?

Data usage is measured by your phone, and your operator may count differently.

How do I share my phone’s data connection via USB and Bluetooth, or as a mobile hotspot?

To share your phone’s data connection via USB and Bluetooth, or as a mobile hotspot, go to Settings > Network & internet > Hotspot & tethering to activate these functions.

How do I rename or secure my mobile hotspot?

When your mobile hotspot is activated, you can rename your phone’s Wi-Fi network (SSID) and secure its Wi-Fi network.

• Touch Settings > Network & internet > Hotspot & tethering > Mobile hotspot.
• Touch Set up mobile hotspot to rename the network SSID or set your network security.
• Touch SAVE.

What is important to know about using the above functions?

The functions above may incur additional network charges from your network operator. Extra fees may also be charged in roaming areas.

How do I choose the SIM to use for connecting to the network, making calls, and sending SMS messages?

Touch to choose SIM 1 or SIM 2 for connecting to the network, making calls and sending SMS messages.

What are Virtual private networks (VPNs)?

Virtual private networks (VPNs) allow you to connect to the resources inside a secured local network from outside that network. VPNs are commonly deployed by corporations, schools, and other institutions so that their users can access local network resources when not inside that network, or when connected to a wireless network.

How do I add a VPN?

• Touch Settings > Network & internet > VPN and then touch .
• On the screen that opens, follow your network administrator’s instructions to configure each component of the VPN settings.
• Touch SAVE. The VPN is added to the list on the VPN settings screen.

What should I do before adding a VPN?

Before adding a VPN, you should set a screen lock for your phone.

How do I connect to a VPN?

• Touch Settings > Network & internet > VPN.
• The VPNs you have added are listed. Touch the VPN you want to connect with.
• In the dialog that opens, enter any requested credentials and touch CONNECT.

How do I disconnect from a VPN?

• Touch the VPN you want to disconnect from. In the dialog that opens, touch DISCONNECT.

How do I edit a VPN?

• Touch Settings > Network & internet > VPN.
• The VPNs you have added are listed. Touch the icon next to the VPN you want to edit.
• After editing, touch SAVE.

How do I delete a VPN?

• Touch the icon next to the selected VPN, then touch FORGET to delete it.

How do I turn on Airplane mode?

Turn on Aeroplane mode to simultaneously disable all wireless connections including Wi-Fi, Bluetooth and more.

How do I select private DNS mode?

Touch to select private DNS mode.

What is Bluetooth?

Bluetooth is a short-range wireless communication technology that you can use to exchange data, or connect to other Bluetooth devices for various uses.

How do I turn Bluetooth on?

• Touch Settings > Bluetooth & device connection > Bluetooth.
• Turn on . Your device name will appear on screen.

How do I rename my device?

• Touch Settings > Bluetooth & device connection > Bluetooth.
• Touch Device name.
• Enter a name, and touch RENAME to confirm.

How do I pair/connect my phone with a Bluetooth device?

To exchange data with another device, you need to turn Bluetooth on and pair your phone with the Bluetooth device with which you want to exchange data.

• Touch Settings > Bluetooth & device connection > Bluetooth > + Pair new device.
• Touch a Bluetooth device you want to pair your phone with in the list.
• In the dialog that pops up, touch PAIR to confirm.
• If the pairing is successful, your phone will be connected to the device.

How do I unpair from a Bluetooth device?

• Touch beside the device you want to unpair from.
• Touch FORGET to confirm.

What can I do with a USB cable?

With a USB cable, you can charge your device, transfer files or photos (MTP/PTP) between your phone and a computer.

How do I connect my phone to the computer?

• Use the USB cable that came with your phone to connect the phone to a USB port on your computer. You will receive a notification that the USB is connected.
• Open the Notification panel and choose the way which you want to transfer files or touch Settings > Bluetooth & device connection > USB to select. By default, Charge this device is selected.

What do I do before using MTP?

Before using MTP, make sure that the driver (Windows Media Player 11 or higher version) has been installed.

How do I activate print services?

Touch Printing to activate Print services. You can select your Default print service.

What can I do in the Status bar menu?

With the Status bar menu, you can set the style of the status bar, select whether notification icons are folded and how the battery percentage is displayed.

Do I have to manually set applications to full screen display?

Most applications installed on the phone will automatically adapt to the full screen display without setting them manually. For the applications which do not automatically adapt to the full screen display, you can go to Settings > Display > Full screen apps to set.

How can I adjust screen brightness?

Adjust screen brightness manually.

What is Dark mode?

Your screen will become black in this mode, which makes it easier to look at your screen or read in dim light.

What is Eye comfort mode?

Eye comfort mode can effectively reduce blue light radiation and adjust the color temperature to relieve eye fatigue. You can also create a custom schedule to turn on it.

What is Reading mode?

Reading mode tints your screen amber to imitate physical books and protect your eyes. You can also specify some apps to operate in this mode.

How do I set the screen timeout?

Set screen timeout. In Display, you can also set Font size, Screen saver, Ambient display, etc.

What can I do in the Home screen & wallpapers menu?

With this menu, set your home apps, choose your favorite wallpapers and theme styles, etc.

What can I configure in the Sound settings?

Use the Sound settings to configure many aspects of call ringtones, music, and other audio settings.

• Do Not Disturb preferences If you do not want to be disturbed by your phone or information ringtones during work or rest, you can set the Do Not Disturb mode. Swipe down the Status bar twice to access the Quick Settings panel and tap to turn on Do Not Disturb.
• Ringtone & vibrate Set your incoming call ringtone or opt for the phone to vibrate only.
• Default notification ringtone Set the default sound for notifications.
• Default alarm ringtone Set your alarm ringtone.
• Other sounds and vibrates Set dial pad tones, screen locking sounds, tap sounds, etc.

What can I do if I turn on Func shortcuts?

Once Func shortcuts is on, you can still quickly access flash, Timer, Add alarm, etc. in lock screen mode. Swipe up to view shortcuts menus

What can I do with Gestures?

To set some gestures for convenient use, such as Quick launch camera.

What does Smart Manager do?

Smart Manager ensures your phone is operating in top form by automatically scanning and optimizing data usage to preserve battery levels, manage storage and protect against security threats. You can also do some manual settings for further optimization.

What are the different Screen lock methods?

Select one method such as Swipe, Pattern, PIN, Password to unlock the screen.

What does Face key allow me to do?

Face key allows you to unlock your device with your facial data. Set it according to the on-screen steps. Ensure that you are facing the phone screen when using face recognition.

What do I need to do before using Face key?

NOTE: you need to set a pattern, PIN, or password before using face key.

What does Smart Lock do?

Smart Lock keeps your device unlocked when it’s safe with you and locked when it detects that it’s been put down.

What can I set in Settings > Security?

You can also set, SIM card lock, Screen pinning, etc. in Settings > Security.

How do I set whether to allow an app to access my device’s location?

Tap to set whether to allow an app to access your device’s location. You can set allowing continual access, or only while the app is in use.

What can I do in the Privacy settings?

To protect your privacy, you can set an app to be allowed or forbidden to access your location, SMS, phone, etc. Also whether or not to show passwords or choose the activities and info that you want to Google to save.

What can I do in the Apps menu?

Touch to view details about the applications installed on your phone, to manage their data usage or force them to stop. In the App permissions menu of an application, you can grant permissions for the app, such as allowing the app to access your Camera, Contacts, Location, etc.

How do I check the usage of storage space?

Enter Settings > Storage to check the usage of storage space, and free up more when necessary.

What can I do with Accounts?

Touch to add, remove, and manage your email and other supported accounts. You can also use these settings to control how and whether all applications send, receive, and synchronize data on their own schedules, and whether all applications can synchronize user data automatically. Touch Add account to add an account for the selected app.

What can I do in the Digital Wellbeing & parental controls menu?

In this menu you can find how much time you have spent on the phone and even on each app. You can customize the time limit for using the phone so that have a healthy and balanced life. In addition, parents are able to restrict their children’s usage time to manage their browsing habits.

What can I do in the Google menu?

Touch to configure your Google account and service settings.

What can I do in the Accessibility settings?

Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone.

What can I do in the About phone menu?

View basic information for your phone such as model name, CPU, camera, resolution, etc. You can also check legal information, build number, status and other specs.

How do I read the user manual on my phone?

To read the user manual on your phone, tap Settings > System > About phone > Other specs > User Manual.

How do I update the system?

If you want to update the system, touch CHECK FOR UPDATES.

What can I do in the Languages & input menu?

Touch to configure language settings, the on-screen keyboard, voice input settings, pointer speed, etc.

What can I do in the Date & time settings menu?

Use Date & time settings to customize your preferences for how date and time are displayed.

How do I back up my phone’s settings and other application data to Google servers?

Turn on Backup to back up your phone’s settings and other application data to Google servers. If you replace your phone, the settings and data you’ve backed up will be restored onto the new phone when you sign in with your Google account.

How do I enable the Developer options?

To enable this function, go to Settings > System > About phone, then touch Build number 7 times. Now Developer options is available.

What are the Developer options?

The developer options contain settings that are useful for developing Android applications.

What happens if I choose to reset all network settings and app preferences?

You won’t lose your data with these settings.

What happens if I select Factory data reset?

All data in your phone’s internal storage will be erased. Back up your data before reset.

How do I view product information?

Touch Regulatory & safety to view product information such as Product model, Manufacturer name, Manufacturer address, IMEI, CU reference, Bluetooth Declaration ID, etc.

How do I update my phone’s software?

Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone’s software. To access Updates, from the app list, touch Settings > System > System update. If you want to update the system, touch CHECK FOR UPDATES and when that’s finished, your phone will have the latest version of the software.

What should I avoid doing during FOTA downloading or updating?

During FOTA downloading or updating, to avoid errors in locating the correct update packages, do not change your default storage location.

What are the standard accessories?

Standard accessories include:

1. Charger
2. USB Cable
3. LCD sticker
4. Quick Start Guide
5. Product safety information leaflet

Do the accessories depend on the country?

Yes, accessories depend on the country.

What batteries, chargers, and accessories should I use with my device?

Only use the Alcatel batteries, chargers, and accessories included along with your device.

How long is my phone warranted?

Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months from the date of purchase as shown on your original invoice.

How long are the batteries and accessories sold with my phone warranted?

Batteries and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months from the date of purchase as shown on your original invoice.

What should I do if my phone has a defect that prevents me from using it normally?

You must immediately inform your vendor and present your phone with your proof of purchase.

Does the warranty period vary depending on my country?

Yes, the warranty period may vary depending on your country.

What does the life of a rechargeable phone battery depend on?

The life of a rechargeable phone battery in terms of conversation time, standby time and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and for approximately 200 more recharges.

If a defect is confirmed, will my phone or part thereof be replaced or repaired?

If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate.

How long is the warranty for repaired phones and accessories?

Repaired phones and accessories are entitled to a one (1) month warranty for the same defect.

What components might be used for repair or replacement?

Repair or replacement may be carried out using reconditioned components offering equivalent functionality.

What does the warranty cover?

This warranty covers the cost of parts and labor but excludes any other costs.

When will the warranty not apply?

This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):

• Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used
• Connection to any equipment not supplied or not recommended by TCL Communication Ltd
• Modification or repair performed by individuals not authorised by TCL Communication Ltd. or its affiliates or your vendor
• Modification, adjustment or alteration of software or hardware performed by individuals not authorised by TCL Communication Ltd
• Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation…

Will my phone be repaired if labels or serial numbers (IMEI) have been removed or altered?

No, your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.

Are there other warranties other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction?

No, there are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.

What is TCL Communication Ltd.’s liability for indirect, incidental or consequential damages?

In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited to commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Do all countries/states allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties?

No, some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

What are some instructions to help me troubleshoot my device?

• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or apps on your phone.
• Update your phone’s software via the System update. Alternatively you can touch Settings > System > System update to update software.
• Reset your phone via Factory data reset. Touch Settings > System > Reset > Factory data reset. Another method is to hold down the Power key and the Volume up key at the same time when your phone is powered off. All your phone data will be lost permanently. It is strongly advised to fully back up your phone data before resetting.

What should I do if my phone can’t be switched on or is frozen?

• When the phone can’t be switched on, charge for at least 20 minutes to ensure the minimum battery power needed. Then switch it on again.
• When the phone falls into a loop during power on animation and the user interface can’t be accessed, press and hold the Power key to reset. This eliminates any abnormal OS booting issues caused by third party applications.
• If neither method is effective, reset the phone by pressing the Power key and the Volume up key at the same time, selecting a language, and then selecting Wipe data/Factory reset. Press the Volume key to select, and press the Power key to confirm each selection.

What should I do if my phone has not responded for several minutes?

• If your phone doesn’t respond, turn off your phone by pressing and holding the Power key until it turns off and then restart it again.
• If it still doesn’t work, reset the phone.

What should I do if my phone turns off by itself?

• Check that your screen is locked when you are not using your phone, and make sure that the Power key is not accidentally pressed while the screen is unlocked.
• Check the battery charge level.
• If it still doesn’t work, reset the phone or update software.

What should I do if my phone can’t charge properly?

• Make sure that you are using the Alcatel charger that comes with the phone.
• Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C (32°F) to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.

What should I do if my phone can’t connect to a network or “No service” is displayed?

• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.

What should I do if my phone can’t connect to the internet?

• Make sure that the internet access service of your SIM card is available.
• Check your phone’s internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.

What should I do if I have an invalid SIM card?

• Make sure that the SIM card has been correctly inserted.
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card is available.

What should I do if my phone can’t make outgoing calls?

• Make sure that you have dialled a valid number and have touched call icon.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card validity, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in aeroplane mode.

What should I do if my phone can’t receive incoming calls?

• Make sure that your phone is switched on and connected to a network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card validity, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in aeroplane mode.

What should I do if the caller’s name/number doesn’t appear when a call is received?

• Check that you have subscribed to this service with your operator.
• Your caller may have concealed his name or number.

What should I do if I can’t find my contacts?

• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored on your SIM card to your phone.

What should I do if the sound quality of the calls is poor?

• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector and speaker on your phone are clean.

What should I do if I can’t use the features described in the manual?

• Check with your operator to make sure that your subscription includes this service.
• Make sure that this feature doesn’t require an Alcatel accessory.

What should I do when I select a number from my contacts and the number can’t be dialled?

• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an international number.

What should I do if I can’t add a contact?

• Make sure that your SIM card contacts are not full; delete some files or save the files to the phone.

What should I do if my callers can’t leave messages on my voicemail?

• Contact your network operator to check service availability.

What should I do if I can’t access my voicemail?

• Make sure that your operator’s voicemail number is correctly entered in “Voicemail number”.
• Try later if the network is busy.

What should I do if I can’t send and receive MMS?

• Check your phone storage as it might be full.
• Contact your network operator to check service availability and MMS parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped. Try again later.

What should I do if my SIM card PIN is locked?

• Contact your network operator to obtain the PUK (Personal Unblocking Key) code.

What should I do if I can’t connect my phone to my computer?

• Check to make sure the USB port is not broken. If it’s not working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports MTP mode. If you are using a Mac, make sure to install Android File Transfer from http://www.android.com/filetransfer/.

What should I do if I can’t download new files?

• Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.

What should I do if the phone can’t be detected by others via Bluetooth?

• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s detection range.

What should I do if the battery drains too fast?

• Make sure that you follow the complete charge time (minimum 150 minutes).
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the screen brightness as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.

Why does the phone become warm following prolonged calls, game playing, internet surfing or running other complex applications?

This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make your phone return to normal temperature.

What should I do if after a factory data reset is performed, I can’t use my phone without entering Google account credentials?

• After a reset is performed, you must enter the original Google account credentials that were used on this phone.
• If you don’t remember your Google account credentials, complete Google account recovery procedures.
• If you still cannot access your phone, apply to the authorised repair centre, but remember that it will not be regarded as a warranty case.

What should I do if I forgot some passwords/codes/keys on phone?

• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorised repair centre, but remember that it will not be regarded as a warranty case.