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What warning should be considered regarding the power supply?

Using a power supply with a different voltage than the one included with the Network Camera will cause damage and void the warranty for this product.

For AC Adaptor to avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only.


What should I do if the equipment causes harmful interference to radio or television reception?

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and receiver.

– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

– Consult the dealer or an experienced radio/TV technician for help.

You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment. The shielded interface cable recommended in this manual must be used with this equipment in order to comply with the limits for a digital device pursuant to Subpart B of Part 15 of FCC Rules.


What is the warning for the AirLive OD-2025PHD regarding PoE compatibility?

The AirLive OD-2025PHD uses 12V passive PoE. It is not compatible with 802.3af or 802.3at PoE switch. Please do not connect this IP camera to PoE switch, or the IP camera might be damaged.


What are the items included in the package?

Item Descriptions
1. OD-2025HD or OD-2025PHD The main element of the product.
2. Wall mount (Image of wall mount)
3. Wall mount stand (Image of wall mount stand)
4. Screws x 3 (Image of screws)
5. Power Adapter Dedicates 12V DC electric power output to Network Camera.
6. User’s Manual CD Provides installation software, application program, important information and instructions for operating the Network Camera.
7. Quick Start Guide Provides important information and instructions for installing this device.
8. PoE 1P: passive PoE injector (OD-2025HD only).

What are the functions of the LEDs on the LAN socket?

In the LAN socket, there are two LEDs embedded:

LAN LED (green color): This LED will be flashing while network accessing via Ethernet.

Power (orange color): This LED is used to indicate whether DC power is on or not. In addition, this LED will be flashing while the wireless accessing of the Camera.


What are the DI/DO connector cable colors and functions?

The DI/DO connector is used to connect to sensor in and alarm out devices. The cable for I/O connectors is as follows:

Name Cable Color Function
12VDC Brown/White DC 12V (50mA maximum)
GND Blue/White GND
NC Purple/White Do not connect
NC Gray Do not connect
DI Green/White Digital signal input
DO Orange/White Digital signal output

How do I restore the camera to factory default settings?

The Factory Default Reset button is used to restore all factory default settings. If the system still has problems after a restart, you can restore the factory default settings.

To restore the device:

(i) Press the button down continuously.

(ii) Hold the button at least 5 seconds and release it. Then the device has been restored to default settings and reboot again.

Note: Restoring the factory default setting will lose all previous settings including the IP address forever. You will need to run the IPWizard II program to search the device and configure it to let the device work properly again.


How do I install the Passive PoE for the OD-2025PHD model?

For OD-2025PHD Only, using the 12V Passive PoE DC Injector included:

1. Connect the cable from the switch to the LAN port on the POE-1P (passive PoE injector).

2. Connect the cable from the IP camera (RJ45 Port) to the POE port on the POE-1P. Please note, for delivering the power properly, this should be a 4 twisted pair cable.

3. Plug the 12DC adapter to the DC phone jack on the POE-1P.

Note: This device uses 12V passive PoE. It is not compatible with 802.3af or 802.3at PoE switch. Please do not connect this device to PoE switch, or the device might be damaged.


How do I install the camera in a LAN environment?

1. Plug an Ethernet cable into the Camera: Connect an Ethernet cable to the LAN socket and attach it into the network.

2. Connect the external power supply to Camera: Connect the attached power adapter to the DC power jack of the camera. Note: Use the power adapter, 12VDC, included in the package and connect it to wall outlet for AC power.

Once you have installed the camera well and powered it on, the power LED (orange) will turn on later. The power LED turned on, it means the system is booting up successfully. Furthermore, if you have a proper network connection, and access to the camera, the LAN LED (green) will flash.


How do I search and set up the camera using IPWizard II?

When you installed the Camera on a LAN environment, you can use IPWizard II to discover Camera’s IP address and set up related parameters.

Search:

When you launch IPWizard II, a searching window will pop up. IPWizard II will start searching for Network Cameras on the LAN. The existing devices will be listed with their Device Title, IP Address, Port, and MAC address. You can see camera details like Model Name, Network (Wired/Wireless), DHCP status, WiFi, and Connection status (e.g., Off-Line or showing a preview).

View:

If IPWizard II finds network devices, the View button will be available. Select the device you want to view and click the View button. You can then see the video from the camera directly. Furthermore, you could double-click the left button of the mouse on a device in the list to link to the network device by browser.

LAN Configuration:

If you want to change the IP related parameters of the wired interface, select the device you want to configure and click the LAN button. Relative settings will be carried out:

– You can set the Network to Static IP or DHCP IP.

– For Static IP, you can set the IP Address, Subnet Mask, Gateway, DNS1, and DNS2.

– Click the “>>” button to move to the next page for user settings.

– On the User settings page, you can choose to Change Password. If you check this box, fields for User Name, New Password, and Confirm Password will appear.

– After keying in new username and password (if changing), click “Submit” to perform your setting. Click “<<” button to go back to the previous page.

– If you do not want to change username and/or password, just click “Submit” on the User page to apply any IP settings.


How do I discover the camera using UPnP on Windows XP, Vista, or 7?

UPnP (Universal Plug and Play) allows for easy discovery of the camera. If your PC’s operating system (Windows XP, Vista, or 7) has UPnP enabled, the Network Camera can be easily found.

To discover your device, go to your Desktop and click My Network Places. The camera (e.g., “AirCam OD-2025POE”) should appear in the Local Network list. Click the targeted Device. Then Internet Explorer will connect to this Network Camera automatically.

Note: Windows 2000 does not support the UPnP feature. For Windows XP, you may need to enable UPnP settings as described in Appendix J.


How do I install and access the device if it’s behind a NAT router?

To access the device from the Internet when it’s behind a NAT router, you need to configure your broadband router to allow incoming data traffic. If the device gets a dynamic IP from DHCP, and you want to access it from WAN, its IP address needs to be fixed, and port forwarding (or Virtual Server) on the router needs to be set up.

If your NAT router supports UPnP, NAT traversal can be achieved automatically. To do this, enable the NAT-traversal feature on the camera, which will attempt to automatically configure the router.

Installing the device with an UPnP router is an easy 3-step procedure:

(1) Enable UPnP option of your NAT router: Ensure the UPnP function is enabled in your router. Check your router’s manual for details.

(2) Enable UPnP NAT traversal option of the Network Camera: This option is typically default enabled. Refer to Setting > Network > UPnP page for detail NAT traversal setting.

(3) Access your Network Camera by DIPS: Refer to Setting > System > System page for detail DIPS information.


How do I access the camera via Internet Explorer for the first time?

1. Start the web browser on your computer and type the IP address of the Camera you want to monitor (e.g., http://192.168.1.100).

2. The Login Window of the Camera will be prompted. Type in your login name and password.

For the first time use (default value), input:

User Name: admin

Password: airlive

Click “OK” button to start the main menu.

3. According to your browser’s security setting, the IE Web Page may prompt a “Security Warning” window. If so, select “Yes” to install and run the ActiveX control into your PC. Otherwise, the system will load the ActiveX silently.

4. After the ActiveX control is installed and run, the first image will be displayed.


What is the difference between logging in as a User and as an Administrator?

Logging in as an User: If you log in to the Camera as an ordinary User, the “Setting” function will not be accessible.

Logging in as an Administrator: If you log in to the Camera as the Administrator, you can perform all the settings provided by the device.


How do I operate the network camera’s main interface features?

The start-up screen includes several sections and controls:

Monitor Image Section: The image shot by the device is shown here. The date and time are displayed at the top of the window.

Video Profile: The device supports multi-profile function for H.264, MPEG4 and JPEG simultaneously. User can choose the proper and/or preferred profile which is listed here.

Streaming Protocol: User can select proper streaming protocol (e.g., HTTP, TCP) according to networking environment.

Language: The device could provide multiple languages to meet customer’s requirement.

2-Way Audio: Toggle the icon to enable or disable audio uploading function.

Full Screen: Click the icon to enlarge video to full screen display. Press “ESC” key to disable this function.

PTZ Control: Click to display the PTZ control panel.

Camera direction: Control camera up/down/left/right and home position.

Camera speed: Choose the speed of Pan and Tilt.

Preset: Add/Update the preset positions or go to one of these positions.

Tour: Select one of the camera tours. Camera tour is comprised by series of preset locations.

Go tour: Execute the selected camera tour.

Auto Pan: Execute the auto pan of camera. While auto pan is running, the camera will swing automatically. The speed of auto pan is fixed and cannot be adjustable.

ActiveX Control: Right-click (or left-click as per page 27) on the ActiveX control icon for a menu with features like Digital Zoom, Snapshot, Record, Volume, and About. This feature only supports on the ActiveX control within Microsoft Internet Explorer.


How do I use the Digital Zoom feature via ActiveX control?

Click “Digital Zoom” from the ActiveX control menu to activate this function. User can drag or scale the box over the video to adjust zoom ratio and position.


How do I take a snapshot using the ActiveX control?

Click “Snapshot” from the ActiveX control menu to activate this function. Press the Snapshot button to take a picture. The image file is saved as JPEG format into your local PC. Select Browser in the pop-up window to select the save path and file name prefix, then select OK to continue. To retrieve the saved image, select the file to display it using any graph editing tools.


How do I record video using the ActiveX control?

Click “Record” from the ActiveX control menu to activate this function. Press the Record button to start recording. The video file is saved as ASF format into your local PC. To stop recording, press Stop. Select Browser in the pop-up window to select the save path and file name prefix, then select OK to continue. The ASF files can be displayed by standard Windows Media Player, but it needs DirectX 9.0 or a later version to be installed. The file is named as Video_yyyymmddhhmmss.avi.


How do I adjust volume using the ActiveX control?

Click “Volume” from the ActiveX control menu to activate this function. There are two control bars for speaker and microphone volume respectively. Scroll these control bars to adjust the audio attribute. Check the volume mute will mute the speaker output.


What are the main system setting categories available for an administrator?

Item Action
Network Configure Network settings such as DHCP, DDNS, 3GPP, PPPoE and UPnP
Camera Adjust camera parameters, position, and set camera tour
System Configure system information, date & time, maintenance, and view system log file.
Video Configure bit rate and frame rate of video profiles
Audio Configure audio parameters
User Setup user name, password and login privilege
E-Mail Setup E-Mail configuration
Object Detection Setup Object detection
Storage Status and configuration of SD card
Recording List Files list inside the SD Card
Event Server Setup FTP/TCP/HTTP server for event
Event Schedule Configure the schedule while event triggered

How do I configure basic network settings?

In the Network settings (Network tab):

MAC Address: Displays the Ethernet MAC address of the device (cannot be changed).

Obtain IP address automatically (DHCP): Enable this checkbox if a DHCP server is on the network to assign an IP address automatically. If the device cannot get an IP address, it will assign a default IP address (192.168.0.100).

IP Address, Subnet Mask, Gateway: If not using DHCP, enter these network parameters manually.

Obtain DNS from DHCP: Enable this checkbox if a DHCP server provides DNS service.

Primary DNS and Secondary DNS: If not obtaining DNS from DHCP, enter these parameters manually.

HTTP Port: The device supports two HTTP ports. The first (default 80) is fixed. The second HTTP port is changeable. If the HTTP port is not 80, you must add the port number after the IP address to access the device (e.g., http://192.168.0.100:8080).

Click “OK” to save and enable the settings. You can use the “Test” button next to IP Address and HTTP Port to check connectivity.


How do I configure HTTPS settings?

In Network settings, under the HTTPS tab:

HTTPS Enable/Disable: Use this function to enable or disable the HTTPS function.

HTTP&HTTPS or HTTPS only: Choose to use both HTTP and HTTPS concurrently, or just use HTTPS as the access method.

Port: Specify the TCP port for HTTPS (default 443). You can test the port using the “Test” button.

Click “OK” to save the settings.


How do I configure DDNS (Dynamic Domain Name Server) service?

In Network settings, under the DDNS tab:

DDNS: Enable or disable the DDNS service here.

Server Name: Choose the built-in DDNS server (e.g., dyndns.org).

DDNS Host: The domain name applied of this device (1-30 Digits).

User Name: The user name used to log into DDNS (< 22 Digits).

Password: The password used to log into DDNS (< 22 Digits).

This feature is useful if your device is connected to xDSL directly and has a dynamic IP address. If the device is behind a NAT router that handles DDNS, you might not need to enable this feature on the camera. You’ll need to register with a DDNS service to obtain the necessary credentials.

Click “OK” to save the settings.


How do I configure PPPoE (Point to Point Protocol over Ethernet)?

PPPoE allows your device to connect with an xDSL or cable modem directly and obtain a dynamic IP address. To configure PPPoE:

1. Initially, connect the device to a LAN by DHCP or Fixed IP to access its settings.

2. Go to Setting > Network > PPPoE.

PPPoE: Enable or disable the PPPoE service here.

User Name: Type the user name for the PPPoE service provided by your ISP (<65 Digits).

Password: Type the password for the PPPoE service provided by your ISP (<65 Digits).

IP Address, Subnet Mask, Gateway (read only): Shows the IP information obtained from the PPPoE server.

Status (read only): Shows the status of the PPPoE connection.

3. After configuring, connect the device to the xDSL modem. Power on again, and the device will dial up to the ISP.

Click “OK” to save the settings.


How do I configure streaming ports (RTSP/RTP)?

In Network settings, under the Streaming tab:

RTSP Port: Choose the RTSP port. The RTSP protocol allows a connecting client to start a video stream. Enter the RTSP port number to use. The default value is 554 (range 554-65535). You can test this port.

RTP Port: Specify the range of transmission port number for video stream. The default range is 50000 to 50999. User can specify a number between 1024 and 65535 for the start and end of the range.

Click “OK” to save the settings.


How do I configure UPnP (Universal Plug and Play) settings?

In Network settings, under the UPnP tab:

UPnP: Enable or disable the UPnP service here.

Friendly Name: Shows the friendly name of this device (e.g., AirCam OD-2025POE, readonly).

UPnP NAT Traversal:

– Enable or disable this feature. When enabled, the device will attempt to configure port mapping in a NAT router on your network using UPnP. Note that UPnP must be enabled in the NAT router first.

Port Range: The port range that will open in the NAT router (e.g., 32768 – 65535, range 1-65535).

External IP Address (readonly): Shows the IP address and port for WAN access through Internet if NAT traversal is configured successfully. Not shown if NAT traversal fails.

Click “OK” to save the settings.


How do I configure Bonjour settings?

In Network settings, under the Bonjour tab:

Bonjour: Enable or disable the Bonjour service here.

Friendly Name: Shows the friendly name of this device (e.g., AirCam OD-2025POE, readonly).

Bonjour enables automatic discovery of devices on IP networks without needing to enter IP addresses or configure DNS servers.

Click “OK” to save the settings.


How do I configure ONVIF settings?

In Network settings, under the ONVIF tab:

ONVIF: Enable or disable this protocol. This IP camera supports ONVIF V1.0, V1.01 and V1.02.

Version Selection: Choose the version of the protocol you wanted to use (V1.0 or V1.01/V1.02).

Use ONVIF if you need this protocol for connecting the IP camera with your backend management system.

Click “OK” to save the settings.


How do I configure IP Filter settings?

In Network settings, under the IP Filter tab:

You can enter different user’s IP addresses which are allowed or denied by the device.

IP Filter: Enable or disable the IP filter function here.

IP Filter Policy: Choose the filter policy: Deny or Allow.

– If Deny is selected, listed IPs are blocked, all others allowed.

– If Allow is selected, listed IPs are allowed, all others blocked.

Filter IP List:

– Enter an IP address in the “Filter IP” field.

– Click “Add” to add it to the list.

– Select an IP from the list and click “Delete” to remove it.

– Click “DeleteAll” to remove all IPs from the list.

Click “Save” to apply changes to the list.

Click “OK” (not shown on this page, but typically present on other setting pages) to save the overall IP Filter configuration.


How do I configure IP Notification settings?

In Network settings, under the IP Notification tab. If the IP address changes, the system can send an email alert if this function is enabled.

SMTP Notification (e-mail):

– Enable or disable this notification.

Send To: Type the receiver’s e-mail address (< 129 Digits). This address is used for reply mail.

Subject: Type the subject/title of the E-mail (e.g., “IP notification”, <65 Digits).

TCP Notification:

– Enable or disable this notification.

TCP Server: Type the server name or the IP address of the TCP server (< 65 Digits).

TCP Port: Set port number of TCP server (1-65535).

Message: The message will be sent to the TCP server (< 65 Digits).

HTTP Notification:

– Enable or disable this notification.

URL: Type the server name or the IP address of the HTTP server (e.g., http://, <61 Digits).

HTTP Login Name: Type the user name for the HTTP server (< 22 Digits).

HTTP Login Password: Type the password for the HTTP server (< 22 Digits).

Proxy Address: Type the server name or the IP address of the HTTP Proxy (< 129 Digits).

Proxy Port: Set port number of Proxy (1-65535).

Proxy Login Name: Type the user name for the HTTP Proxy (< 22 Digits).

Proxy Login Password: Type the password for the HTTP Proxy (< 22 Digits).

(A custom parameter field and message field might also be available depending on the specific HTTP notification implementation, though not explicitly detailed for entry on page 44, page 45 mentions “Custom parameter” and “Message” for HTTP server context).

Click “OK” to save the settings.


How do I adjust picture settings for the camera?

In Camera settings, under the Picture tab:

Rotation: Turn the “Mirror” and “Vertical Flip” On or OFF. Options include Normal, Mirror, Vertical Flip, Mirror + Vertical Flip. The image will be overturned accordingly.

White Balance:

– Auto: will adjust the white balance automatically.

– Hold: will hold the white balance.

Exposure Control:

– Auto: will adjust the internal gain automatically.

– Hold: will hold the internal gain.

Maximum Exposure Time: Select from a dropdown list (e.g., 1/30 S).

Power Frequency: Select 50Hz or 60Hz.

Color Level: Adjust slider (0-100). Large value will be colorful.

Hue: Adjust slider (0-100). Increase or decrease the hue of the video.

Brightness: Adjust slider (0-100). Large value will brighten camera.

Contrast: Adjust slider (0-100). Large value will contrast camera heavily.

Sharpness: Adjust slider (0-100). Large value will sharpen camera.

De-Noise: Select from a dropdown list (e.g., Off).

Default Settings: Click this button if you need to restore the values to default state.

Click “OK” to save the settings.


How do I configure Privacy Mask settings?

In Camera settings, under the Privacy Mask tab:

User can add privacy masks to avoid some critical areas being seen by others. Up to 8 windows can be added as privacy zones.

Add or Delete:

– Click “Add” to add a privacy mask window. By dragging the mouse on the image, you can change the position and size of the selected privacy mask window.

– Select a mask from the list (if multiple are added) and click “Delete” to remove it.

Name: Enter a name for the specified motion window (privacy mask).

Level: Select the color of the mask in gray level (e.g., 0 (Black)).

Click “Save” (next to Name/Level) to save the properties of the selected/new mask.

Click “OK” (usually at the bottom of the page, though not visible in the screenshot) to apply all privacy mask settings.


How do I configure PTZ (Pan-Tilt-Zoom) settings for an RS-485 connected scanner?

In Camera settings, under the PTZ Setting tab:

This page is used to configure the RS-485 protocol, which is often used for controlling a scanner.

Camera Protocol: Select the protocol for the connected PTZ camera or speed dome camera (e.g., Pelco-D, Pelco-P, Airlive, EPTZ, VC, K-ZM23E IN, Airlive-PTZ, Honeywell, or none). The device controls them via the RS485 interface.

Camera Address: This is the camera ID set in the PTZ camera or speed dome camera. Do NOT change the default value if unnecessary. If so, ensure the value is set properly on both sides.

Baud rate: This is the communication speed between the network module and the P/T scanner.

Click “OK” to save the settings.


How do I manage Preset Settings for PTZ?

In Camera settings, under the Preset Setting tab:

This page provides an edit tool to modify or delete “Preset Setting” items one by one. The page displays a list of existing presets (Preset Number, Preset Name, Home Position).

To edit or manage a preset:

– The “Preset List” shows current presets.

Preset Number: Displays or allows entry/selection of the preset number.

Preset Name: Displays or allows entry/modification of the preset name.

Home Position: Select Enable or Disable to set if this preset is a home position.

– Click “Modify” to save changes to an existing selected preset.

– Click “Delete” to remove a selected preset from the list.

(Adding new presets is typically done from the live view PTZ controls, then managed here.)


How do I configure Camera Tour Settings?

In Camera settings, under the Tour Setting tab:

Up to 128 positions can be preset, and the camera can be programmed to move to the preset position sequentially in a tour. To use the camera tour function, you must preset some camera positions first.

The page shows a list of configured tours (Tour Number, Tour Name, Running) and for a selected tour, its sequence (Sequence, Preset Name, Wait Time).

To configure a tour:

Tour Name: The group name of the sequence of camera tour. The maximum number of camera tours is 16.

Running: Enable or disable this camera tour.

To manage the sequence for a tour:

Preset: Set the sequence of the tour. Maximum 16 points can be assigned. Select a preset position to add to the Sequence list (from 1 to 16).

Wait Time: Type a period of time (0 to 36000 seconds) during which the camera is to stay at each preset point in the sequence.

– Use “Add”, “Modify”, “Delete” buttons to manage the sequence points within a selected tour.

Click “Modify” (next to tour settings) to save changes to the selected tour’s name or running status.


How do I configure basic system settings like DIPS and LED controls?

In System settings, under the System tab:

DIPS (Dynamic IP Service):

– Enable or disable the DIPS (Dynamic IP Service) function.

Device ID (for DIPS): Displays a unique number for each device for identification, used for DIPS (e.g., 104902641). Can be tested using the “Test” button.

Device Title: Enter a title for the device (0-30 Digits, e.g., AirCam OD-2025POE).

Software Version: Displays the current software version (e.g., 6.D.2.6432).

Network LED: Enable or Disable the network LED.

Power LED: Enable or Disable the power LED.

Log: Click “Reload” to refresh the system log displayed in the text area. Use “<” and “>” to navigate log pages.

Click “OK” to save the settings.

To use the DIPS service:

(1) Enable DIPS function of the device.

(2) Check your Device ID from this page. This is a unique number for each device.


What should I do if my device is behind a NAT router?

If your device is behind a NAT router, please configure your device properly. You could refer to section “Install the Camera behind a NAT Router” above. You only need to do this job one time.


What is the Device Title setting for?

You can enter the name of this unit here. It’s very useful to identify the specific device from multiple units. The information will be shown on IPWizard II once the device is found.


What does the Software Version information show?

This information shows the software version of the device.


What is the Network LED setting for?

To turn on or off Network LED.


What is the Power LED (Wireless LED) setting for?

To turn on or off Power LED (wireless LED if WLAN model).


What information can be found in the Log?

User can check the system log information of the device, including the Main Info, Appended Info, Operator IP, and so on.


What does the Reload button do in the Log section?

Click this button; user can refresh the log information of the device.


How can I set up the device’s date and time?

You can setup the device or make it synchronized with PC or remote NTP server. Also, you may select your time zone in order to synchronize time locally.


What does Server Date & Time display?

Displays the date and time of the device.


What does PC Time display?

Displays the date and time of the connected PC.


How do I synchronize the device time with PC time?

Click this option to enable time synchronization with PC time.


How can I set the time and date manually?

Click this option to set time and date manually.


How do I synchronize the device’s date and time with an NTP server?

Click this option if you want to synchronize the device’s date and time with those of time server called NTP server (Network Time Protocol).


What information should I enter for the NTP Server setting?

Type the host name or IP address or domain name of the NTP server.


What is the NTP sync. Interval setting for?

Select an interval between 1 and 23 hours at which you want to adjust the device’s time referring to NTP server.


How do I set the Time zone?

Set the time difference from Greenwich Mean Time in the area where the device is installed.


What is the Daylight Saving setting for?

Disable or enable the daylight saving adjustment.


What are the adjustable settings under Date & Time?

Server Date & Time: Displays the current date and time of the server (e.g., 0000-0-0 00:00:00).

PC Time: Displays the current date and time of the connected PC (e.g., 2011-6-29 14:18:12).

Adjust: Options include “Synchronize with PC” (checkbox), “Manual setting” (with fields for Date and Time), and “Synchronize with NTP”.

NTP Server: Field to enter the NTP server address (e.g., time.stdtime.gov.tw) with a Test button.

NTP Sync. Interval: Dropdown to select the interval (e.g., 24 hour).

Timezone: Dropdown to select the timezone (e.g., GMT (Dublin, Lisbon, London, Reykjavik)).

Daylight Saving: Options to Disable or Enable.

Daylight Saving StartTime: Fields to set Month, Day, Hour, Minute, Second.

Daylight Saving StopTime: Fields to set Month, Day, Hour, Minute, Second.

Daylight Saving Offset: Fields to set +/- Hour, Minute, Second.


What happens when I perform a Hard Factory Default?

Recall the device hard factory default settings. Note that click this button will reset all device’s parameters to the factory settings (including the IP address).


What happens when I perform a Factory Default (Except the network setting)?

The unit is restarted and most current settings are reset to factory default values. This action will not reset the network setting.


How do I backup the device settings?

To take a backup of all of the parameters, click this button. If necessary, it will then be possible to return to the previous settings, if settings are changed and there is unexpected behavior.


How do I restore device settings from a backup file?

Click the “Browse” button to locate the saved backup file and then click the “Restore Setting” button. The settings will be restored to the previous configuration.


What options are available in the Maintenance section?

Default Settings (Including Network Setting): Button for “Factory Default Settings”.

Default Settings (Excluding Network Setting): Button for “Default Settings”.

Backup Setting: Button for “Backup Setting”.

Restore Setting: “Browse…” button, “Restore Setting” button, “Reset” button.

Firmware Upgrade: “Browse…” button, “Firmware Upgrade” button, “Reset” button.

System Restart: “Restart” button.


What is Firmware Upgrade for?

The device supports new firmware upgrade (the software that controls the operation in the device). Please contact your dealer for the latest version if necessary.


How do I perform a firmware upgrade?

Download the latest firmware file. Unzip this firmware file to binary file and store it into your PC. Then follow the steps as bellows carefully:

1. Close all other application programs which are not necessary for firmware update.

2. Make sure that only you access this device while firmware updating.

3. Disable Motion Detection function.

4. Click “Browse” button. Select the Firmware binary file. (Note that it must make sure that the Firmware only applies to this device, once update, it will be burned into FLASH ROM of system.)

5. Once the firmware file was selected, click “Firmware Upgrade” button.

6. The upgrade progress information will be displayed. Once the uploading process completed, the device will reboot the system automatically.

7. Please wait for timer countdown, and then you can use IPWizard II to search the device again.


What are the warnings for firmware upgrade?

Warning!!! The download firmware procedure can not be interrupted. If the power and/or network connection are broken during the download procedure, it might possibly cause serious damage to the device.

Strongly suggest that DO NOT upgrade firmware via Wireless LAN due to high error rate possibly and don’t allow any other clients to access this unit during updating procedure.

Be aware that you should not turn off the power during updating the firmware and wait for finish message.

Furthermore, the firmware upgrade procedure always is risk and do not try to upgrade new firmware if it’s not necessary.


What happens during a System Restart?

The device is restarted without changing any of the network settings. It means the IP address of the device will not change after firmware upgrade.


What video profile modes does the device offer?

This device provides 2 modes of video profile. The first one is Mega-pixel mode which supports video resolution up to Mega-pixel. However the maximum frame rate of this mode is up to 15fps only. The second one is VGA mode which supports video resolution up to VGA but frame rate can be up to 30fps. User only can select either Mega-pixel or VGA mode to operate the camera. Switching Mega-pixel and VGA, the device will take time to reboot system.


What is Text Overlay Setting for?

There are some important information can be embedded into image, including date, time, and/or text.


What options are available for Text Overlay Setting?

Include Date: Checkbox. Options for Predefined (e.g., YYYY-MM-DD) or Own (e.g., %Y-%m-%d, 0-12 Digits).

Include Time: Checkbox. Options for Predefined (e.g., 24h) or Own (e.g., %H:%M:%S, 0-12 Digits).

Include Text: Checkbox. Field for text (0-20 Digits).


What are the differences between Mega mode and 2 Mega modes for Video Profile?

User can only choose either Mega or 2 Mega modes. Mega mode can serve H.264, MPEG4, and JPEG streams up to 1280×720 resolution simultaneously. On the other hand, 2 Mega mode, it can streams up to 1920×1080 resolution simultaneously.


What parameters can be configured for a Video Profile?

Name: Assign a name to the selected profile.

Video Type: Video codec of the selected video profile (e.g., h264, mjpeg, mpeg4).

Resolution: Resolution of the selected video profile (e.g., 1080p, 640×352).

ROI: Assign the selected profile as a ROI stream or not (Yes/No).

Rate Control: Defines the rate control method (e.g., EVBR, VBR). Options include Quality (1-100) and Max Bitrate (Kbps).

Max Frame Rate: Defines the targeted frame rate.

GOP Control: Defines the Intra/Inter-frame (I/P) ratio.

Multicast: Enable/Disable. Includes IP Address and Port fields.


What is the Name setting in Video Profile for?

Assign a name to the selected profile.


What is the Video Type setting in Video Profile for?

Video codec of the selected video profile.


What is the Resolution setting in Video Profile for?

Resolution of the selected video profile.


What is the ROI setting in Video Profile for?

Assign the selected profile as a ROI stream or not.


What is Rate Control in Video Profile and what are its options?

Defines the rate control method of this profile. There are four options: Constant Bit Rate (CBR), Variable Bit Rate (VBR), Enhanced Constant Bit Rate (ECBR), and Enhanced Variable Bit Rate (EVBR). For CBR, the video bit rate is between low to high bandwidth based on different resolutions. User can set the desired bit rate to match the limitation of bandwidth. For VBR, user should choose the quality level to set the video quality rather than bit rate. The quality level is between 1 and 100. The higher value can reach the better quality but of course will consume higher bandwidth.


What is Max Frame Rate in Video Profile?

Defines the targeted frame rate of this profile. For example, set the frame rate to 15 fps, then the image will be updated for 15 frames per second as possible. User need to set reasonable max frame rate versus video quality under the limited bandwidth.


What is GOP Control in Video Profile?

Defines the Intra/Inter-frame (I/P) ratio of this profile. For example, set the GOP to 30, then the video stream will have one Intra-frame every 30 frames.


What is ROI and how is it configured?

ROI means Region of Interest. Use this page to specify ROI window which ROI is QVGA resolution. The configuration involves selecting a profile to be designated as ROI and saving the setting, typically by drawing a rectangle on the video preview.


What are the configurable Audio Parameters?

Audio: Enable/Disable radio buttons.

Mute While PT: Enable/Disable radio buttons.

Audio Mode: Simplex/Full duplex radio buttons.

Input Gain: Slider or numerical input (e.g., 80).

Output Gain: Slider or numerical input (e.g., 80).


What does the Audio setting in Audio Parameters do?

To enable or disable audio function.


What does the Mute While PT setting do?

Mute the audio while pan and/or tilt motion.


What are the options for Audio Mode?

To select Simplex or Full duplex (2-way audio) mode.


What is Input Gain for?

To adjust gain of input audio.


What is Output Gain for?

To adjust gain of output audio.


What can I do in the User management menu?

Use this menu to add, update, or remove the usernames and passwords of the Administrator and viewer.


What settings are available for managing users?

Viewer Login: Options for Anonymous or Only users in database, with a Save button.

User List: Displays existing users (e.g., admin, administrator, yes).

Fields to Add/Modify User: User Name, Password, Verify Password, Access Right (Administrator/Viewer), PTZ Control (Enable/Disable).

Buttons: Add, Modify, Delete.


What are the options for Viewer login?

Select “Anonymous” to allow any one viewing the video once connected. Otherwise, only users in database can view the video after login.


What are the differences between Administrator and Viewer access rights?

Administrator can access every function in this device. However, Viewers only can view the video and access limited function.


What is the PTZ Control setting for users?

Authorize this user to control PTZ function or not.


How can I manage user accounts?

Manage the user’s account of viewer user by adding, modifying, or deleting users with specific access rights and PTZ control permissions.


Why would I need to set up E-Mail Configuration?

You may setup SMTP mail parameters for further operation of Event Schedule. That’s, if users want to send the alarm message out, it will need to configure parameters here and also add at least one event schedule to enable event triggering.


What parameters are needed for E-Mail Configuration?

SMTP Server: Field for server name/IP, with a Test button.

SMTP Port: Field for port number (e.g., 25).

SSL: Disable/Enable radio buttons.

SMTP Authentication: Disable/Enable radio buttons.

Authentication User Name: Field for username.

Authentication Password: Field for password.

E-mail From: Field for sender’s email address.

E-mail To: Field for recipient’s email address.

E-mail Subject: Field for email subject.


What should I enter for the SMTP Server setting?

Type the SMTP server name or the IP address of the SMTP server.


What does the Test button in E-Mail Configuration do?

Send a test mail to mail server to check this account is available or not.


What is the SMTP Port setting for?

Set port number of SMTP service.


What is the SSL setting in E-Mail Configuration for?

Enable SSL function or not.


What are the options for SMTP Authentication?

Select the authentication required when you send an e-mail.

Disable: if no authentication is required when an e-mail is sent.

Enable: if authentication is required when an e-mail is sent.


When do I need to enter an Authentication User name for E-Mail?

Type the user name for the SMTP server if Authentication is Enable.


When do I need to enter an Authentication Password for E-Mail?

Type the password for the SMTP server if Authentication is Enable.


What should I enter for E-mail To?

Type the receiver’s e-mail address.


What is the E-mail From address used for?

Type the sender’s E-mail address. This address is used for reply e-mails.


What should I enter for E-mail Subject?

Type the subject/title of the e-mail.


What is Object Detection setup for?

Use this menu to specify motion detection window 1 to window 10 and set the conditions for detection while observing a captured image.


What settings are available for Object Detection?

A dropdown list for windows (e.g., window 1 to 10) with Add/Delete buttons.

Included/Excluded radio buttons for the selected window.

Name: Field for the window name.

Object Size: Field for size (0-100).

Sensitivity: Field for sensitivity (0-100).

Save button.

A grid area for defining the window, showing “No window defined” if none are set.


How do I add or delete motion windows for Object Detection?

To add or delete the motion windows. User can specify up to 10 Included and/or Excluded windows to monitor the video captured by this device. By dragging mouse on the image, you can change the position and size of the selected motion window accordingly.


What is the difference between Included and Excluded windows in Object Detection?

These windows can be specified as Included or Excluded type.

Included windows target specific areas within the whole video image

Excluded windows define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored)


What is the Name setting for an Object Detection window?

Name of the specified motion window.


How does Object Size affect motion detection?

Defines the object size of motion detection. The higher object size will only larger objects trigger motion detection. The lower object size will even small objects trigger motion detection too. Generally speaking, the smaller size will be easier to trigger event.


How does Sensitivity affect motion detection?

Defines the sensitivity value of motion detection. The higher value will be more sensitivity.


Why would I need to set up FTP Server parameters?

You may setup FTP parameters for further operation of Event Schedule. That’s, if users want to send the alarm message to an FTP server, it will need to configure parameters here and also add at least one event schedule to enable event triggering as SMTP.


What parameters are needed for FTP Server configuration?

A list of configured FTP settings (Name, FTP Server, FTP Port, FTP Path).

Name: Field to specify a name for the FTP setting.

FTP Server: Field for server name/IP, with a Test button.

FTP Login Name: Field for username.

FTP Login Password: Field for password.

FTP Port: Field for port number (e.g., 21).

FTP Path: Field for working directory path.

FTP Passive Mode: Disable/Enable radio buttons.

Buttons: Add, Modify, Delete.


Why do I need to specify a Name for an FTP setting?

User can specify multiple FTP paths as wish. Therefore, user needs to specify a name for each FTP setting.


What should I enter for the FTP Server setting?

Type the server name or the IP address of the FTP server.


What does the Test button in FTP Server configuration do?

Check the FTP server whether this account is available or not.


What is the FTP Login name for?

Type the user name for the FTP server.


What is the FTP Login Password for?

Type the password for the FTP server.


What is the FTP Port setting for?

Set port number of FTP service.


What is the FTP Path setting for?

Set working directory path of FTP server.


What is FTP Passive Mode for?

Select passive or active mode connecting to FTP server.


What can the TCP Server function be used for?

In addition to send video file to FTP server, the device also can send event message to specified TCP server.


What parameters are needed for TCP Server configuration?

A list of configured TCP servers (Name, TCP Server, TCP Port).

Name: Field to specify a name for the TCP server setting.

TCP Server: Field for server name/IP, with a Test button.

TCP Port: Field for port number.

Buttons: Add, Modify, Delete.


Why do I need to specify a Name for a TCP server setting?

User can specify multiple TCP servers as wish. Therefore, user needs to specify a name for each TCP server setting.


What should I enter for the TCP Server setting?

Type the server name or the IP address of the TCP server.


What is the TCP Port setting for?

Set port number of TCP server.


What can the HTTP Server function be used for?

The device also can send event message to specified HTTP server.


What parameters are needed for HTTP Server configuration?

A list of configured HTTP servers (Name, HTTP Server, Proxy Address).

Name: Field to specify a name for the HTTP server setting.

URL: Field for the server URL (e.g., http://), with a Test button.

HTTP Login Name: Field for username.

HTTP Login Password: Field for password.

Proxy Address: Field for proxy server name/IP.

Proxy Login Name: Field for proxy username.

Proxy Login Password: Field for proxy password.

Proxy Port: Field for proxy port number.

Buttons: Add, Modify, Delete.


Why do I need to specify a Name for an HTTP server setting?

User can specify multiple HTTP servers as wish. Therefore, user needs to specify a name for each HTTP server setting.


What should I enter for the URL in HTTP Server settings?

Type the server name or the IP address of the HTTP server.


What does the Test button in HTTP Server configuration do?

Check the HTTP server whether it is available or not.


What is the HTTP Login name for?

Type the user name for the HTTP server.


What is the HTTP Login Password for?

Type the password for the HTTP server.


What is the Proxy Address for in HTTP Server settings?

Type the server name or the IP address of the HTTP Proxy.


What is the Proxy Login name for in HTTP Server settings?

Type the user name for the HTTP Proxy.


What is the Proxy Login Password for in HTTP Server settings?

Type the password for the HTTP Proxy.


What is the Proxy Port for in HTTP Server settings?

Set port number of Proxy.


What can the SAMBA Server function be used for?

The device also can send video stream to specified SAMBA server.


What parameters are needed for SAMBA Server configuration?

A list of configured SAMBA servers (Name, SAMBA Server, SAMBA Path).

Name: Field to specify a name for the SAMBA server setting.

SAMBA Server: Field for server name/IP, with a Test button.

SAMBA Login Name: Field for username.

SAMBA Login Password: Field for password.

SAMBA Path: Field for path.

Buttons: Add, Modify, Delete.


Why do I need to specify a Name for a SAMBA server setting?

User can specify multiple SAMBA servers as wish. Therefore, user needs to specify a name for each SAMBA server setting.


What should I enter for the SAMBA Server setting?

Type the server name or the IP address of the SAMBA server.


What does the Test button in SAMBA Server configuration do?

Check the SAMBA server whether this account is available or not.


What is the SAMBA Login name for?

Type the user name for the SAMBA server.


What is the SAMBA Login Password for?

Type the password for the SAMBA server.


What is the SAMBA Path for?

Set working directory path of SAMBA server.


What is the Event Schedule Setting menu for?

This menu is used to specify the schedule of Event or Schedule Trigger and activate the some actions provided by this device. Where the Schedule Trigger will be activated by user-define interval without event happened.


What parameters can be configured in an Event Schedule?

A list of existing schedules (Name, Enable Type, Weekday, Start, Duration, Trigger by Prefix, Action).

Name: Field for the event/schedule name.

Enable: Yes/No radio buttons.

Type: Event Trigger / Schedule Trigger (with interval in seconds) radio buttons.

Enable Time: Checkboxes for days (Sun-Sat). Start from (hour, minute), Duration (hour, minute).

Trigger by: Sensor Active / Motion Area checkboxes.

Record File Prefix: Field for prefix (0-20 Digits).

Action: Checkboxes for Go Preset (with Tour option), Voice Alert (duration), Alarm Out (duration), Send FTP, Send TCP, Send HTTP, Send E-Mail.

Buttons: Add, Modify, Delete.


What is the Name setting in Event Schedule for?

Name of the Event or Schedule.


What does the Enable setting in Event Schedule do?

Enable or disable this Event or Schedule.


What are the options for Type in Event Schedule?

Event trigger or Schedule trigger.


What is Enable Time in Event Schedule for?

Define the feasible time slot.


What is Trigger by in Event Schedule for?

Select the triggered sources.


What is Action in Event Schedule for?

Define the actions once event triggered.


How can I set up an event to send a file to an FTP server when motion is triggered, active all day, every day?

1. Select event trigger.

2. Enable time: start from 00:00 to 24:00 every day.

3. Trigger by: Motion Area (Added in Object Detection page).

4. Action: Send FTP (Add in Event Server -> FTP Server page).

The device settings would be: Enable Yes, Type Event Trigger, Enable Time with all days (Sun-Sat) selected, Start from 00:00, Duration 24:00, Trigger by Motion Area checked, Action Send FTP checked with a selected FTP profile (e.g., airftp).


How can I set up an event to send an e-mail when motion is triggered, from Friday 18:00 for 12 hours (until Saturday 06:00)?

1. Select event trigger.

2. Enable time: start from Friday 18:00 and keep work in 12 hours, so it will stop on Saturday 06:00.

3. Trigger by: Motion Area (Added in Object Detection page).

4. Action: Send e-mail (Add in E-Mail page).

– To email address: You need to input the receiver email address.

– Subject: You could specify the email subject.

– Message: You could specify the email content.

The device settings would include: Name (e.g., “sent to mail”), Enable Yes, Type Event Trigger, Enable Time with Friday checked, Start from 18:00, Duration 12:00, Trigger by Motion Area, Action Send E-Mail checked, with fields for To email address, Subject, Message, and an option for Attached file.


How can I set up a schedule to trigger a Voice Alert every 10 minutes, from Monday to Friday, between 18:00 and 24:00?

1. Type: Select schedule trigger and interval is 10-minute.

2. Enable time: Select Monday to Friday, and set start time from 18:00 and keep work in 6 hours.

3. Trigger by: You do not need to choose it, because this will be triggered at the specified interval.

4. Action: Voice Alert.

The device settings would include: Name (e.g., “sent to mail”), Enable Yes, Type Schedule Trigger with the interval set to 600 seconds (for 10 minutes), Enable Time with Mon-Fri checked, Start from 18:00, Duration 06:00 (for a 6-hour period ending at 24:00), Action Voice Alert checked with a specified duration for the alert.


What can I configure in the Record settings for event/schedule applications?

User can choose the type of record file for event or schedule application.


What are the configurable parameters for Record File settings?

Record File Type: Dropdown (e.g., Profile1 h264 / 1080p). Options would be JPEG, AVI-JPEG, or AVI-H.264.

Record File Prefix: Field for prefix (0-20 Digits).

Pre Trigger Duration: Field for seconds (0-20 Seconds).

Best Effort Duration/Post-Trigger Duration: Field for seconds (1-60 Seconds).

Max File Size: Field for size in Bytes (256-3072 Bytes).


What options are available for Record File Type?

Choose JPEG, AVI-JPEG, or AVI-H.264 file format.


What is Record File Prefix for?

Define the prefix of recorded filename.


What is JPEG Picture Numbers for?

Define the picture numbers of JPEG to be sent out.


What is Pre-Trigger Duration for?

Define the maximum duration of pre-alarm.


What is Post-Trigger Duration for?

Define the maximum duration of post-alarm.


What is Max File Size for in recording?

Define the maximum buffer size of record file.


How can Network Camera features be activated by an external sensor?

Some features of the Network Camera can be activated by the external sensor that senses physical changes in the area Network Camera is monitoring. These changes can include intrusion detection or certain physical change in the monitored area. For examples, the external sensor can be a door switch or an infrared motion detector. These devices are customer provided, and are available from dealers who carry surveillance and security products. Electrically, they must be able to provide a momentary contact closure.


What are the specifications of the general I/O terminal block?

This device provides a general I/O terminal block with one digital input and one output for device control. The pin 1 is located at the right side of terminal block from rear view. Pin 2 and 3 can be connected to an external sensor. The input voltage will be monitored from the initial state ‘LOW’. If the external sensor need 12VDC power, it can connect to Pin1 (50mA maximum). The Alarm Output of pin 3 and 4 can be used to turn on or off the external device.


What are the functions of the pins on the I/O terminal block?

NameCable ColorFunction
12VDCBrown/WhiteDC 12V (50mA maximum)
GNDBlue/WhiteGND
D+Purple/WhiteRS485 data +
D-GrayRS485 data –
DIGreen/WhiteDigital signal input
DOOrange/WhiteDigital signal output

How should I connect the I/O connector with an external sensor and output device?

User can refer to the schematic (provided in the PDF) to make a proper connection between I/O connector and external sensor and output device.


What are the cautions for wiring the external I/O?

CAUTION!

THE LOW VOLTAGE/CURRENT CIRCUITS AND HIGH VOLTAGE/CURRENT CIRCUITS ARE IN THE NETWORK CAMERA CIRCUIT. THE QUALIFIED ELECTRICIAN SHOULD DO THE WIRING NOT BY YOURSELF. INCORRECT WIRING COULD DAMAGE NETWORK CAMERA. YOU COULD RECEIVE THE FATAL ELECTRIC SHOCK.

THE EXTERNAL I/O IS NOT CAPABLE OF CONNECTING DIRECTLY TO DEVICES THAT REQUIRE LARGE AMOUNTS OF CURRENT. IN SOME CASES, A CUSTOM INTERFACE CIRCUIT (CUSTOMER PROVIDED) MAY HAVE TO BE USED. SERIOUS DAMAGE TO NETWORK CAMERA MAY RESULT IF A DEVICE IS CONNECTED TO THE EXTERNAL I/O THAT EXCEEDS ITS ELECTRICAL CAPABILITY.


What video and audio codecs are used by the device?

The device utilizes H.264, MPEG4 and JPEG triple compression to providing high quality images. Where H.264 and MPEG4 are standards for video compression and JPEG is a standard for image compression. The audio codec is defined as AMR for 3GPP and G.711/G.726 for RTSP streaming.


What is the maximum number of users that can access the device simultaneously?

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. The maximum data throughput of the device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.


Can the device be used outdoors?

The device is not weatherproof. It needs to be equipped with a weatherproof case for outdoors using. However, equipped with a weatherproof case might disable the audio function of the device.


What should I do if the Status LED does not light up?

• Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again.

• If the problem is not solved, the device might be faulty. Contact your dealer for further help.


What type of network cabling is required for the device?

The device uses Category 5 UTP cable allowing 10 and/or 100 Base-T networking.


Will the device work if a firewall exists on the network?

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.


What are the default username and password?

Username = admin and Password = airlive. Note that it’s all case sensitivity.


What should I do if I forgot the username and password?

Follow the steps below.

1. Restore the factory default setting by pressing and holding down more than 3 seconds on the device.

2. Reconfigure the device.


How can I find the IP address of the device if I forgot it?

Check IP address of device by using the IPWizard II program or by UPnP discovery.


What should I do if the IPWizard II program cannot find the device?

• Re-power the device if cannot find the unit within 1 minutes.

• Do not connect device over a router. IPWizard II program cannot detect device over a router.

• If IP address is not assigned to the PC which running IPWizard II program, then IPWizard II program cannot find device. Make sure that IP address is assigned to the PC properly.

• Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.

• Check the firewall setting of your PC or Notebook.


What should I do if Internet Explorer does not seem to work well with the device?

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.


What could be the issue if the IPWizard II program fails to save the network parameters?

Network may have trouble. Confirm the parameters and connections of the device.


What can I do if the device cannot work with my NAT router?

• Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

• Maybe UPnP function of NAT router is not compatible to the IP camera. Please contact your dealer to get the approval routers list.


What could be the issue if some IP cameras are working with NAT traversal but others are not?

Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You could turn off and on NAT router to clear out of date information inside router.


What should I do if I cannot access the login page or other web pages of the Network Camera from Internet Explorer?

• Maybe the IP Address of the Network Camera is already being used by another device or computer. To confirm this possible problem, disconnect the Network Camera from the network first, and then run the PING utility to check it out.

• Maybe due to the network cable. Try correcting your network cable and configuration. Test the network interface by connecting a local computer to the Network Camera via a crossover cable.

• Make sure the Internet connection and setting is ok.

• Make sure enter the IP address of Internet Explorer is correct. If the Network Camera has a dynamic address, it may have changed since you last checked it.

• Network congestion may prevent the web page appearing quickly. Wait for a while.

The IP address and Subnet Mask of the PC and Network Camera must be in the same class of the private IP address on the LAN.

• Make sure the http port used by the Network Camera, default=80, is forward to the Network Camera’s private IP address.

• The port number assigned in your Network Camera might not be available via Internet. Check your ISP for available port.

• The proxy server may prevent you from connecting directly to the Network Camera, set up not to use the proxy server.

• Confirm that Default Gateway address is correct.

• The router needs Port Forwarding feature. Refer to your router’s manual for details.

• Packet Filtering of the router may prohibit access from an external network. Refer to your router’s manual for details.

• Access the Network Camera from the Internet with the global IP address of the router and port number of Network Camera.

• Some routers reject the global IP address to access the Network Camera on the same LAN. Access with the private IP address and correct port number of Network Camera.

• When you use DDNS, you need to set Default Gateway and DNS server address.

• If it’s not working after above procedure, reset Network Camera to default setting and installed it again.

• If the problem is not solved, the Network Camera might be faulty. Contact your dealer for further help.


What should I do if the image or video does not appear in the main page?

• The first time the PC connects to Network Camera, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.

• Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.


How can I check if the device’s ActiveX is installed on my computer?

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.


What should I do if Internet Explorer displays the message: “Your current security settings prohibit downloading ActiveX controls”?

Setup the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.


What could be the issue if the device works locally but not externally?

Might be caused from the firewall protection. Check the Internet firewall with your system or network administrator. The firewall may need to have some settings changed in order for the device to be accessible outside your LAN.

• Make sure that the device isn’t conflicting with any other web server running on your LAN.

• Check the configuration of the router settings allow the device to be accessed outside your local LAN.

• Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.


What should I do if unreadable characters are displayed?

Use the operating system of the selected language. Set the Encoding or the Character Set of the selected language on the Internet Explorer.


Why is the frame rate slower than the setting?

• The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate slower than the setting.

• Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.

• Ethernet switching hub can smooth the frame rate.


What could cause a blank screen or very slow video when audio is enabled?

• Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160×120 or 320×240 and/or disabling audio.

• Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.


What should I check if Image Transfer on e-mail or FTP does not work?

• Default Gateway and DNS server address should be set up correctly.

• If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.


What should I do if Pan/Tilt does not work (including Click to Center and Preset Positioning)?

• Click [Refresh] on the Internet Explorer when the communication stops with the device. The image will refresh.

• Other clients may be operating Pan/Tilt.

• Pan/Tilt operation has reached the end of corner.


Why might Pan/Tilt not work smoothly?

There may be a slight delay when you are using the Pan/Tilt feature in conjunction with streaming audio and video. If you find that there is a significant delay while panning or tilting the camera, try disabling the audio streaming and/or reducing the video streaming size.


What should I do if the focus on the Camera is bad?

The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on the lens can degrade the image quality.


What can I do if the color of the image is poor or strange?

• Adjust White Balance.

• To insure the images you are viewing are the best they can be, set the Display property setting (color quality) to 16bit at least and 24 bit or higher if possible within your computer.

• The configuration on the device image display is incorrect. You need to adjust the image related parameters such as brightness, contrast, hue and sharpness properly.


What causes image flickers and how can I fix it?

• Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz format of your device.

• If the object is dark, the image will flicker. Make the condition around the Camera brighter.


What causes noisy images and how can I improve it?

The video images might be noisy if the device is located in a very low light environment. Make the condition around the camera brighter or turn the White-light LED on.


What should I do if I cannot play the recorded ASF file?

Have installed Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.


What is the PING command used for?

The PING (stands for Packet Internet Groper) command is used to detect whether a specific IP address is accessible by sending a packet to the specific address and waiting for a reply. It’s also a very useful tool to confirm the device installed or if the IP address conflicts with any other devices over the network.


How do I use the PING command to check the IP address of the device?

• Start a DOS window.

• Type ping x.x.x.x, where x.x.x.x is the IP address of the device.

The replies, as illustrated in the PDF, will provide an explanation to the problem.


How can I use the PING command to detect IP address conflicts?

If you want to detect any other devices conflicts with the IP address of Network Camera, also can utilize the PING command but you must disconnect the device from the network first.


What factors affect the frame rate of video transmitted from the device?

The frame rate of video transmitted from the device depends on connection bandwidth between client and server, video resolution, codec type, and quality setting of server.


How does motion in the video source affect bandwidth?

The required bandwidth depends on content of video source. The slow motion video will produce smaller bit rate generally and fast motion will produce higher bit rate vice versa. Actual results generated by the device may be varying.


What are the estimated bandwidth requirements for different resolutions?

Resolution (Alias)Average range of data sizes for JPEG modeAverage bit rate for MPEG4 modeAverage bit rate for H.264 mode
160 x 120 (QQVGA)3 ~ 6k byte per frame64kbps~256kbps @ 30fps32kbps~192kbps @ 30fps
320 x 240 (QVGA)8 ~ 20k byte per frame256kbps~768kbps @ 30fps192kbps~512kbps @ 30fps
640 x 480 (VGA)20 ~ 50K byte per frame512kbps~2048kbps @ 30fps384kbps~1536kbps @ 30fps
1280×1024 (SXGA)100 ~ 200k byte per frameNA512kbps~3076kbps @ 15fps

Note: Audio streaming also takes bandwidth around 32kbps. Some xDSL/Cable modem upload speeds could not even reach up to 128 kbps. Thus, you may not be able to receive good quality video while also streaming audio on a 128 kbps or lower connection. Even though the upload speed is more than 128kbps, for optimal video performance, disabling audio streaming will get better video performance.


What are the main camera specifications for OD-2025HD/OD-2025PHD?

Model Name: OD-2025HD/ OD-2025PHD

Image Device: 2 Mega-pixel image sensor

Effective Pixels: 1920 x 1080 pixels

Lens: 4.2mm


What are the video specifications?

Video Encoder: H.264, MPEG4 and Motion JPEG simultaneously

Video Profile: Up to 20 profiles simultaneously

Frame Rate: Up to 30fps for all resolutions

Image Setting: AE, AWB, 3D Noise reduction, Color, brightness, sharpness, contrast, Hue, Mirror/Flip, Privacy Masks, Text, time and date overlay

Streaming: Simultaneously multi-profile streaming, Streaming over UDP, TCP, or HTTP, M-JPEG streaming over HTTP (server push), Supports 3GPP mobile surveillance (MPEG4), Controllable frame rate and bandwidth, Constant and variable bit rate (MPEG4 / H.264), ROI


What are the audio specifications?

Audio Encoder: RTSP: G.711 64kbps, G.726 32kbps; 3GPP: AMR

Audio Streaming: One-way or two-way


What are the network specifications?

Microphone: External microphone input

Audio Output: Adjustable audio output gain

Supported Protocols: IPv4, TCP, UDP, HTTP, HTTPS, SMTP, FTP, NTP, DNS, DDNS, DHCP, DIPS, ARP, Bonjour, UPnP, RTSP, RTP, RTCP, IGMP, PPPoE, 3GPP, Samba, ICMP

Security: Password protection, IP address filtering, HTTPS encrypted data transmission, user access log

Users: 20 simultaneous users (unicast)

Ethernet: 10/100M auto negotiation


What are the system integration specifications?

Application Programming Interface: ONVIF, Open API for software integration, SDK


What are the alarm and event specifications?

Alarm Triggers: Intelligent video motion detection and external input

Motion Detection: Up to 10 motion detection areas with included or excluded options

Alarm Events: File upload via FTP or email, Notification via email, HTTP, and TCP, External output activation, Audio alerting output

Video Buffer: Pre- and post- alarm buffering


What are the general hardware specifications?

RAM: 256MB

ROM: 16MB

Power Supply: 12V DC external power adapter

PoE: OD-2025HD: IEEE 802.3af; OD-2025PHD 12V Passive POE

Power Consumption: 8W (Max)

Connectors: RJ-45 10BaseT/100BaseTX, DC power jack, 1 alarm input and 1 output, RS485, External MIC input, Audio out, Factory default reset

Indication LED: Green and orange LEDs

Illumination LED: 24 IR LEDs

Operating Temperature: -10°C to 50°C (14°F to 122°F)

Operating Humidity: 20% ~ 80% (non-condensing)

Dimension: HxWxD:159x100x95 mm


What are the viewing system and software specifications?

OS: Windows® XP, Vista, 7

Browser: IE 6.0 or later, Firefox 2.0 or later, Safari

Cell Phone: With 3GPP player

Video Player: VLC, Quick Time, Real Player, Core Player

Search & Installation Software: IPWizard II

Bundled NVR Program: CamPro Express 64, CamPro HD


When do I need to configure port forwarding manually?

The device can be used with a router. If the device wants to be accessed from the WAN, its IP address needs to be setup as fixed IP address, also the port forwarding or Virtual Server function of router needs to be setup. This device supports UPnP traversal function. Therefore, user could use this feature to configure port forwarding of NAT router first. However, if user needs to configure port forwarding manually, please follow the steps as below.


What are the general steps for manually installing the device with a router for WAN access?

Manually installing the device with a router on your network is an easy 3–step procedure as following:

(1) Assign a local/fixed IP address to your device

(2) Access the Router with Your Web browser

(3) Open/Configure Virtual Server Ports of Your Router


How do I assign a local/fixed IP address to the device for port forwarding?

The device must be assigned a local and fixed IP Address that allows it to be recognized by the router. Manually setup the device with a fixed IP address, for example, 192.168.0.100.


How do I access my router to configure port forwarding?

The following steps generally apply to any router that you have on your network. The D-Link DI-624 is used as an example in the PDF to clarify the configuration process. Configure the initial settings of the router by following the steps outlined in the router’s Quick Installation Guide.


How do I find my router’s WAN IP address?

If you have cable or DSL service, you will most likely have a dynamically assigned WAN IP Address. ‘Dynamic’ means that your router’s WAN IP address can change from time to time depending on your ISP. A dynamic WAN IP Address identifies your router on the public network and allows it to access the Internet. To find out what your router’s WAN IP Address is, go to the Status screen on your router and locate the WAN information for your router. The WAN IP Address will be listed. This will be the address that you will need to type in your web browser to view your camera over the Internet. Be sure to uncheck the Reset IP address at next boot button at the top of the screen after modifying the IP address. Failure to do so will reset the IP address when you restart your computer.


What if I have a dynamic WAN IP address and want reliable remote access?

Because a dynamic WAN IP can change from time to time depending on your ISP, you may want to obtain a Static IP address from your ISP. A Static IP address is a fixed IP address that will not change over time and will be more convenient for you to use to access your camera from a remote location. If you could not get a Static IP address from your ISP, the DIPS™ or DDNS is a solution alternatively. Please refer to Appendix G in the PDF for more information.


How do I open/set Virtual Server Ports on my router to enable remote image viewing?

The firewall security features built into the router and most routers prevent users from accessing the video from the device over the Internet. The router connects to the Internet over a series of numbered ports. The ports normally used by the device are blocked from access over the Internet. Therefore, these ports need to be made accessible over the Internet. This is accomplished using the Virtual Server function on the router. The Virtual Server ports used by the camera must be opened through the router for remote access to your camera. Virtual Server is accessed by clicking on the Advanced tab of the router screen.

Follow these steps to configure your router’s Virtual Server settings:

• Click Enabled.

• Enter a unique name for each entry.

• Select Both under Protocol Type (TCP and UDP).

• Enter your camera’s local IP Address (e.g., 192.168.0.100, for example) in the Private IP field.

• If you are using the default camera port settings, enter 80 into the Public and Private Port section, click Apply.

• Scheduling should be set to Always so that the camera images can be accessed at any time.

A check mark appearing before the entry name will indicate that the ports are enabled.

Important: Some ISPs block access to port 80. Be sure to check with your ISP so that you can open the appropriate ports accordingly. If your ISP does not pass traffic on port 80, you will need to change the port the camera uses from 80 to something else, such as 8080. Not all routers are the same, so refer to your user manual for specific instructions on how to open ports.

Enter valid ports in the Virtual Server section of your router. Please make sure to check the box on this line to enable settings. Then the device can be access from WAN by the router’s WAN IP Address. By now, you have finished your entire PC configuration for this device.


What is DDNS and when is it useful?

If you have a Cable modem or xDSL, this is a great way to host your own Networked Device or other TCP/IP Service using a domain name. Your domain name’s dynamic IP address is automatically tracked by a DDNS server. This allows you to host your own Networked Device and much more, no matter what your computer’s IP address may be, even if you have dialup, DSL or cable modem internet connection where your computer’s IP address changes all the time. DDNS service supports various top-level domain names.


When is DDNS service necessary?

Normally, DDNS service is only necessary for the users that could only obtain dynamic IP addresses. As to the users that could obtain the static valid IP address, they do not usually have to apply the DDNS service. Before we decide if DDNS is necessary for the users, we have to check what kind of Ethernet network environment we have to install our Networked Device on.


Do I need DDNS if I have a fixed valid IP network environment?

If users could obtain valid IP addresses, they could save the effort to apply DDNS service. Because the IP address in this environment is fixed, users could input the IP address or domain name of demo site directly in the IE browser.


Do I need DDNS if I have a dynamic IP network environment?

If users is under an environment of dynamic IP network (Dial-up xDSL), they have to apply a domain name in advance. Then apply DDNS service. Finally setup the necessary information of DDNS and PPPoE of the Networked Device in order to let the outside administrator be able to access through internet.


After applying for DDNS service, what do I need to configure on the Networked Device?

At last, users have to enter the web page of Networked Device and setup the necessary information of DDNS and PPPoE after the application of DDNS service. Please check the user manual to access the DDNS and PPPoE pages. After saving the modification, restart the device. Then the external users could browse the Networked Device by the input of their domain name.


What is the power line voltage and frequency for Argentina?

Argentina: 220V, 50 Hz. *Neutral and line wires are reversed from that used in Australia and elsewhere.


What is the power line voltage and frequency for Australia?

Australia: 230V*, 50 Hz. *Outlets typically controlled by adjacent switch. Though nominal voltage has been officially changed to 230V, 240V is within tolerances and commonly found.


What are the power line voltage and frequency for various countries?

COUNTRYVOLTAGEFREQUENCYCOMMENTS
Austria230V50 Hz
Brazil110/220V*60 Hz*127V found in states of Bahia, Paran?(including Curitiba), Rio de Janeiro, S Paulo and Minas Gerais (though 220V may be found in some hotels). Other areas are 220V only, with the exception of Fortaleza (240V).
Canada120V60 Hz
China, People’s Republic of220V50 Hz
Finland230V50 Hz
France230V50 Hz
Germany230V50 Hz
Hong Kong220V*50 Hz
India230V50 Hz
Italy230V50 Hz
Japan100V50/60 Hz**Eastern Japan 50 Hz (Tokyo, Kawasaki, Sapporo, Yokohoma, and Sendai); Western Japan 60 Hz (Osaka, Kyoto, Nagoya, Hiroshima)
Malaysia240V50 Hz
Netherlands230V50 Hz
Portugal230V50 Hz
Spain230V50 Hz
Sweden230V50 Hz
Switzerland230V50 Hz
Taiwan110V60 Hz
Thailand220V50 Hz

What is the power line voltage and frequency for the United Kingdom and United States of America?

COUNTRYVOLTAGEFREQUENCYCOMMENTS
United Kingdom230V*50 Hz*Outlets typically controlled by adjacent switch. Though nominal voltage has been officially changed to 230V, 240V is within tolerances and commonly found.
United States of America120V60 Hz

What is recommended for using the 3GPP function?

To use the 3GPP function, in addition to previous section, you might need more information or configuration to make this function work. Note that to use the 3GPP function, it strongly recommends to install the Networked Device with a public and fixed IP address without any firewall protection.


What is the default RTSP Port and what if it’s changed?

Port 554 is the default for RTSP service. However, sometimes, some service providers change this port number for some reasons. If so, user needs to change this port accordingly.


What is the dialing procedure for 3GPP access?

1. Choose a verified player (PacketVideo or Realplayer currently)

2. Use the following URL to access: rtsp://host/mpeg4/media.3gp

Where host is the host name or IP address of the camera.


How do I find a compatible 3G mobile phone?

Please contact your dealer to get the approved list of compatible 3G phone.


How do I enable UPnP on Windows XP?

Use the following steps to enable UPnP settings only if your operating system of PC is running Windows XP.

1. Go to Start > Settings.

2. Click Control Panel.

3. Click Add or Remove Programs.

4. Click Add/Remove Windows Components.

5. The Windows Components Wizard will appear. In the Components list, find and check “Networking Services”.

6. Click the “Details…” button for Networking Services.

7. In the Subcomponents of Networking Services list, check “Universal Plug and Play”.

8. Click OK.

9. In the Windows Components Wizard, click Next.

10. Please wait while Setup configures the components.

11. Once completed, click Finish.


CLICK HERE TO DOWNLOAD AIR LIVE OD-2025PHD (01) PDF MANUAL


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