FREE ENGLISH ACER TRAVELMATE P2 P215-53 (01) PDF USER GUIDE
FREE ENGLISH ACER TRAVELMATE P2 P215-53 (01) PDF USER MANUAL
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FREE ENGLISH ACER TRAVELMATE P2 P215-53 (01) PDF OWNER MANUAL
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FREE ENGLISH ACER TRAVELMATE P2 P215-53 (01) PDF REFERENCE MANUAL
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ACER TRAVELMATE P2 P215-53 (01) PDF SUMMARY:
How do I register my Acer product?
If your new device runs on Windows OS, you may have had your product registered automatically while you start up your device with Windows OS. Log in at http://www.acer.com/myproducts with the email address you registered for Windows OS to review your product record. (Reset your password if you do not know it.) If the record is not found, follow these steps to register:
- Ensure you are connected to the internet.
- Go to http://www.acer.com/register-product.
- Sign in or sign up for an Acer ID.
- Enter S/N or SNID of your device to register it.
How do I turn my computer off?
Do any of the following:
- Use the Windows shutdown command: Press the Windows key or select the Windows Start button, select Power > Shut down.
- Right-click the Windows Start button > Shut down or sign out > Shut down.
How do I put my computer to sleep?
Do any of the following:
- Press the power button.
- Press the sleep hotkey.
- Press the Windows key or select the Windows Start button, select Power > Sleep.
- Right-click the Windows Start button > Shut down or sign out > Sleep.
How do I take care of my computer?
- Only use the adapter provided with your device, or an Acer-approved adapter to power your device.
- Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.
- Do not expose the computer to temperatures below 0º C (32º F) or above 50º C (122º F).
- Do not subject the computer to magnetic fields.
- Do not expose the computer to rain or moisture.
- Do not spill water or any liquid on the computer.
- Do not subject the computer to heavy shock or vibration.
- Do not expose the computer to dust or dirt.
- Never place objects on top of the computer.
- Do not slam the computer display when you close it.
- Never place the computer on uneven surfaces.
If I cannot power off the computer normally, how do I shut down the computer?
Press and hold the power button for up to ten seconds to shut down the computer.
Once I turn off the computer how long do I have to wait to turn it back on?
Wait at least two seconds before powering up.
How do I take care of my AC adapter?
- Do not connect the adapter to any other device.
- Do not step on the power cord or place heavy objects on top of it. Route the power cord and any cables away from where people walk.
- When unplugging the power cord, do not pull on the cord itself but pull on the plug.
- The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating.
How do I clean my computer?
Follow these steps when cleaning the computer:
- Turn off the computer.
- Disconnect the AC adapter.
- Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If my computer is dropped or visibly damaged, or does not work normally who should I contact?
Contact your nearest authorized Acer service center.
What behavior adversely affects the useful lifespan of a battery?
- Constantly charging the battery/device when already at full capacity.
- Charging the battery/device at temperatures above 35 °C (95 °F) or below 0 °C (32 °F).
What precautions can I take to prevent damage to the battery?
- Stop charging the battery once it reaches 100% capacity; regularly or frequently charging a fully charged battery for an extended period of time may cause battery deformation or damage. We recommend that you recharge the device when the battery level drops below 70% capacity.
- Do not charge battery in temperatures above 35 °C (95 °F) or below 0 °C (32 °F). Charging in abnormally high or abnormally low temperatures can cause battery deformation or damage.
- The charging port must be clean and free from debris and should only be used with Acer charging equipment. Use of a non-Acer battery or charging equipment can cause damage to the product and will void the warranty.
- If you plan to store the device for a long period of time, turn-off the device, remove AC power and store the product at room temperature (0 °C – 35 °C) in a dry (humidity: 45% – 80%), well-ventilated area. Avoid direct sunlight, high temperatures and high humidity. Do not leave your device’s battery completely discharged for a long period of time; this may cause battery deformation or damage. We recommend that the battery is checked and charged to approximately 50% capacity every 6 months.
When using a charging cart or a small space to simultaneously charge or operate multiple devices, what must I do?
The area must be well-ventilated and the temperature kept between 0 °C (32 °F) to 35 °C (95 °F) and battery charging must be stopped when 100% capacity is reached. Continuous charging can cause deformation or damage to the battery/device.
Where should I charge the battery?
Only charge the battery in a clean, well ventilated area.
What could happen if a battery is improperly replaced or mishandled?
Improper replacement or mishandling could damage the battery, cause overheating, result in injury, and risk fire or explosion.
How do I replace the battery on a device with a built-in battery?
A built-in battery must be replaced by an authorized service center. Do not attempt to replace or remove the battery by yourself.
How do I replace the battery on a device with a removable battery?
The battery should only be replaced with parts approved by Acer. Do not replace the battery with any parts other than approved ones.
What type of battery does this notebook use?
This notebook uses a Lithium-based battery.
Where should I not use the battery?
Do not use the battery in a humid, wet or corrosive environment.
What should I not do with the battery?
Do not put, store or leave your product in or near a heat source, in a high temperature location, in strong direct sunlight, in a microwave oven or in a pressurized container, and do not expose it to temperatures over 50 °C (122 °F).
What could happen if the battery is not handled properly?
Failure to follow these guidelines may cause the battery to leak acid, become hot, explode or ignite and cause injury and/or damage.
What should I do if the battery leaks?
If the battery leaks and you come into contact with the leaked fluids, rinse thoroughly with water and seek medical attention immediately.
What is the recommended temperature to charge the battery?
For safety reasons, and to prolong the lifetime of the battery, charging will must not occur at temperatures below 0 °C (32 °F) or above 35 °C (95 °F).
When is the full performance of a new battery achieved?
The full performance of a new battery is achieved only after two or three complete charge and discharge cycles.
What should I do when the battery operation time becomes noticeably shorter than normal?
Check with an authorized reseller to purchase a new battery.
What may happen to the batteries if not handled properly?
Batteries may explode if not handled properly.
What should I not do with batteries?
Do not disassemble or dispose of batteries in fire. Do not short external contacts, crush, puncture or otherwise tamper with batteries. Keep batteries away from children.
What should I do when disposing of used batteries?
Follow local regulations when disposing of used batteries.
What information is in the Setup Guide?
The Setup Guide helps you get started with setting up your computer.
What information is in the Quick Guide?
The Quick Guide introduces you to the basic features and functions of your new computer.
What information is in the User’s Manual?
This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting.
Once I have connected to the internet, how can I download updates for my computer?
Once you have connected to the internet, you can download updates for your computer from: http://go.acer.com/?id=17883
What will the link open?
The link will open the Acer Support webpage.
Once on the Acer Support webpage, how do I search for updates, or documents?
- Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number, SNID, or product model.
- From this page you can also download and install the Acer identification utility that will automatically detect your computer’s serial number and SNID and allow you to copy it to the clipboard.
- Once you have found your product model, any updates, or documents will be listed.
What are the lock keys and their functions?
| Key | Function |
|---|---|
| <kbd>Fn</kbd> + <kbd>F1</kbd> | Airplane mode |
| <kbd>Fn</kbd> + <kbd>F2</kbd> | Bluetooth |
| <kbd>Fn</kbd> + <kbd>F3</kbd> | Toggle Touchpad |
| <kbd>Fn</kbd> + <kbd>F4</kbd> | Display off |
| <kbd>Fn</kbd> + <kbd>F5</kbd> | Screen toggle |
| <kbd>Fn</kbd> + <kbd>F6</kbd> | Keyboard backlight toggle |
| <kbd>Fn</kbd> + <kbd>F7</kbd> | Decrease brightness |
| <kbd>Fn</kbd> + <kbd>F8</kbd> | Increase brightness |
| <kbd>Fn</kbd> + <kbd>F9</kbd> | Toggle NumLock |
| <kbd>Fn</kbd> + <kbd>F10</kbd> | Toggle ScrLock |
| <kbd>Fn</kbd> + <kbd>F11</kbd> | Toggle media player play/pause |
| <kbd>Fn</kbd> + <kbd>F12</kbd> | Toggle media player stop |
What are the hotkeys and their functions?
| Key | Function |
|---|---|
| <kbd>Fn</kbd> + <kbd>Pg Up</kbd> | Home |
| <kbd>Fn</kbd> + <kbd>Pg Dn</kbd> | End |
| <kbd>Fn</kbd> + <kbd>←</kbd> | Previous |
| <kbd>Fn</kbd> + <kbd>→</kbd> | Next |
| <kbd>Fn</kbd> + <kbd>↑</kbd> | Page up |
| <kbd>Fn</kbd> + <kbd>↓</kbd> | Page down |
What are the Windows keys and their functions?
The keyboard has two keys that perform Windows-specific functions.
| Key | Function |
|---|---|
| <kbd> </kbd> | Pressed alone, this key displays the Start menu. Used with other keys, it provides a variety of functions. |
| <kbd> </kbd> | This key opens the Action Center, which displays notifications and quick actions. |
What are the touchpad gestures?
| Gesture | Function |
|---|---|
| Tap | Select or activate files, programs or commands. |
| Two-finger tap | Equivalent to right clicking with a mouse. |
| Two-finger scroll (up/down) | Scroll up or down through documents or web pages. |
| Two-finger scroll (left/right) | Scroll left or right through documents or web pages. |
| Two-finger pinch | Zoom in and out of photos, maps and documents. |
| Three-finger swipe upwards | Open Task View. |
| Three-finger swipe downwards | Minimize all open windows. |
| Three-finger swipe left/right | Scroll through open windows. |
| Four-finger tap | Open Action Center. |
How do I change touchpad settings?
- Select the Windows Start button > Settings > Devices.
- Select Touchpad from the left menu to adjust the settings.
How do I create a factory default backup?
- Open the Windows Start menu and select Acer > Acer Recovery Management.
- Click the Get Started tile and select Backup.
- Ensure the Back up system files to the recovery partition option is selected.
- Click Next.
- Connect an external storage device (such as a USB drive or DVD) and click Next.
- You can choose to delete your files from the recovery partition after the backup has been created. If you delete the files, you will need to use an external storage device to restore your system in the future.
- Click Create.
- The backup process will begin and may take a while to complete.
- Follow the on-screen instructions.
How do I back up my wireless and LAN drivers?
- Open the Windows Start menu and select Acer > Acer Recovery Management.
- Click the Get Started tile and select Drivers and Applications.
- Select the drivers you want to back up and click Backup.
- Connect an external storage device and click OK.
How do I restore my computer?
- Open the Windows Start menu and select Acer > Acer Recovery Management.
- Click the Get Started tile and select Restore.
- Choose a restore option:
- Restore from a system backup – restore from a backup you have created.
- Reset this PC – restore using Windows tools. See Reset this PC and keep my files for further details.
- Completely reset this PC – restore your system to factory defaults. See Reset this PC and remove everything for further details.
How do I reset this PC and keep my files?
- Open the Windows Start menu and select Settings > Update & Security > Recovery.
- Select Get started under Reset this PC.
- Choose Keep my files.
- Windows will list the apps that will be removed.
- Click Next, then Confirm.
- Click Reset.
How do I reset this PC and remove everything?
- Open the Windows Start menu and select Settings > Update & Security > Recovery.
- Select Get started under Reset this PC.
- Choose Remove everything.
- Click Next.
- Select either Just remove my files or Remove files and clean the drive.
- Removing files only is quicker, but less secure.
- Removing files and cleaning the drive takes longer, but is more secure.
- Click Reset.
How do I enable and disable Bluetooth?
To enable or disable Bluetooth, press the Bluetooth hotkey (<kbd>Fn</kbd> + <kbd>F2</kbd>).
How do I enable Bluetooth and add a device?
- Press <kbd>Fn</kbd> + <kbd>F2</kbd> to enable Bluetooth.
- Right-click on the Bluetooth icon in the notification area and select Add Bluetooth Device.
- Select the device you want to add from the list of available devices and follow the on-screen instructions.
How do I connect to a wireless network?
- Press the network button (<kbd>Fn</kbd> + <kbd>F1</kbd>).
- Select the network you want to connect to from the list of available networks.
- Enter the password, if required, and click Connect.
How do I connect with a cable?
- Plug one end of a network cable into the network port on your computer and the other end into a port on your modem or network hub.
- If you are connecting to a broadband modem, you may need to follow additional steps to configure your Internet connection. Contact your Internet Service Provider (ISP) for details.
How do I connect to a cellular network?
- Install a SIM card into your computer.
- Press the network button (<kbd>Fn</kbd> + <kbd>F1</kbd>).
- Select the cellular network you want to connect to from the list of available networks.
- Enter the password, if required, and click Connect.
How do I set up Acer ProShield Plus?
Acer ProShield Plus is pre-installed on your computer.
- To launch the application, select the Windows Start button > Acer > Acer ProShield Plus.
- Select Next and follow the on-screen instructions to set up the application.
How do I use file encryption / decryption?
- Select the File Encryption / Decryption tile.
- To encrypt files:
- Drag files into the Encrypt Files window.
- Select Encrypt.
- Enter a file password.
- Confirm the password.
- Select OK.
- To decrypt files:
- Drag files into the Decrypt Files window.
- Enter the file password.
- Select OK.
How do I use File Shredder?
- Select the File Shredder tile.
- To shred files:
- Drag files into the File Shredder window.
- Select Shred.
- Select Yes to permanently delete the files.
How do I use Personal Secure Drive?
- Select the Personal Secure Drive tile.
- Select Create to create a new personal secure drive.
- Choose a size for the drive and enter a password to access the drive.
- Select OK to create the drive.
- To delete a personal secure drive:
- Select a drive from the list of existing drives.
- Select Delete.
- Enter your password to confirm.
What is the Alert feature?
The Alert feature provides notifications to the user when selected events occur. The user can configure the events that trigger notifications. To access Alert, select the Alert tile.
What is the Security Report feature?
The Security Report feature provides a detailed report of the security status of your computer. This includes information on the status of your firewall, antivirus software, and other security settings. To access Security Report, select the Security Report tile.
How do I use a computer security lock?
- Loop the security lock cable around an immovable object.
- Insert the lock into the security lock slot on your computer.
- Turn the key or combination lock to engage the lock.
How do I use passwords?
Passwords protect your computer from unauthorized access. Create a strong password, one that is difficult to guess. Remember to change your password regularly. If you have set a password, you must enter it each time you turn on your computer.
What are some guidelines for entering passwords?
- The password may contain from 1 to 32 alphanumeric characters.
- The password is case-sensitive.
- If Caps Lock is on, the typed password will appear in uppercase letters.
- Make sure that Caps Lock is off before you enter the password.
How do I use the fingerprint reader?
The fingerprint reader is a quick and convenient way to unlock your computer. In order to use the fingerprint reader, you must first set up a PIN.
- Select the Windows Start button > Settings > Accounts > Sign-in options.
- Under Fingerprint, select Set up.
- Follow the on-screen instructions to enroll your fingerprint.
How do I use Face Recognition?
Windows Hello uses facial recognition to identify and authenticate the user. The camera on your computer will scan your facial features to confirm your identity.
- Select the Windows Start button > Settings > Accounts > Sign-in options.
- Under Face Recognition, select Set up.
- Follow the on-screen instructions to set up facial recognition.
What is the boot sequence?
The boot sequence is the order of devices that your computer tries to boot from. To access the BIOS Utility, press <kbd>F2</kbd> during startup. You can change the boot sequence in the BIOS utility.
How do I set passwords in the BIOS Utility?
- To set a supervisor password, select the Set Supervisor Password field.
- To set a user password, select the Set User Password field.
How do I save power?
There are a number of ways that you can save power.
- Use the sleep mode. Sleep mode saves power by turning off the display and other unnecessary components.
- Hibernate your computer. Hibernate mode saves power by saving the contents of system memory to the hard drive and then powering off the computer.
- Turn off unnecessary components. When you are not using a component, such as the Bluetooth adapter or the webcam, turn it off to save power.
- Adjust the power settings. Windows has a number of power settings that you can adjust to save power.
What are the battery characteristics?
The battery is an internal power source that provides power when the AC adapter is not available. The battery pack consists of a set of lithium-ion batteries.
- The battery has a limited number of charge cycles and eventually will need to be replaced.
- The useful life of the battery will vary depending on usage and specifications.
- The battery pack’s performance (number of available charge cycles and discharge time) will decrease over time.
- The battery should be charged at room temperature (20°C to 25°C).
- Actual battery operating time and charging time may vary depending on system specifications, power management settings, applications being run, environmental conditions, and other factors.
How do I charge the battery?
- Plug the AC adapter into the computer, then connect to a power source.
- You can continue to operate your computer on AC power while the battery charges.
- However, recharging the battery with the computer turned off will result in a slightly faster charge time.
- The battery will charge much faster if the computer is turned off during charging.
How do I optimize battery life?
- Reduce the brightness of the display.
- Disable Bluetooth and Wi-Fi when not in use.
- Use power saving modes.
- Close unnecessary programs.
- Reduce the amount of time the hard drive is in use.
- Use an external mouse.
- Use sleep mode when the computer is idle for short periods.
- Use hibernate mode when the computer is idle for extended periods.
How do I check the battery level?
The battery status indicator in the taskbar area displays the current battery level.
- Rest the cursor over the battery icon to view the percentage of power remaining.
What is the battery-low warning?
- When battery power is low, a warning message appears on the screen.
How do I disconnect from the desktop?
- Save all open documents.
- Close all open programs.
- Click the Windows Start button, select Power > Shut down.
- Disconnect the AC adapter.
How do I move around?
- When your computer is turned off, you can safely move it to another location.
- Before moving your computer, disconnect the AC adapter and remove any attached devices.
How do I prepare the computer when traveling to meetings?
- Fully charge the battery.
- Print hard copies of any documents you need.
- Back up your files.
- Optimize your computer for battery use.
- Turn off your modem.
- Disconnect the AC adapter and other external cables.
What should I bring to meetings?
- AC adapter
- Modem cables, if at all possible
- A cellular phone
- Business cards
- Extra fully charged battery
- Blank floppy disks
- A carrying case
How do I prepare my computer for taking it home?
- Back up your files.
- Remove all confidential files.
- Turn off your computer and disconnect any attached peripherals.
- Disconnect your computer from the network.
- Disconnect the AC adapter.
What should I take with me when taking my computer home?
- AC adapter
- Manuals
- Extra fully charged battery
- Telephone list
- Modem cables, if at all possible
- A carrying case
What are some special considerations when traveling with my computer?
- Contact your airline if you plan to use your computer on the airplane.
- In the United States, Federal Aviation Administration regulations prohibit the use of computers while the plane is taking off or landing.
- Most airlines restrict the use of electronics during takeoff and landing.
- If you are traveling with media (such as floppy disks), care should be taken to avoid strong magnetic fields and X-ray machines.
- If you are traveling in another country and need to use the modem, you may need to purchase a different telephone adapter to plug into your modem jack.
How do I set up a home office?
- Set up a space where you can work comfortably with your computer.
- Use the AC adapter to power your computer.
- If you plan to use your computer on the telephone, make sure a telephone outlet is available nearby.
- Use a surge protector.
- Install anti-virus software.
How do I prepare my computer for international travel?
- Pack the computer in a sturdy, well-padded carrying case.
- Purchase a transformer.
- Check that the modem for your computer supports the telephone system in the country to which you are traveling.
- If you are using a modem, purchase an adapter for the country you are traveling to.
- Contact your primary care physician to obtain the proper vaccinations and medications.
- Check with the consulate of the country to which you are traveling to find out whether any special visa requirements apply.
What should I bring with me when traveling internationally?
- Computer
- AC adapter and power cord
- Extra fully charged batteries
- Telephone adapter(s)
- Small tools such as a screwdriver and pliers
- Anti-static bags
- Modem cables
- Extra floppy disks
- Airline tickets
- Photo identification
- Credit card(s) and extra cash
What are some special considerations when traveling internationally?
- When you enter a different country, the voltage, frequency of AC power, and the telephone connector type may differ from those in your country.
- You can buy a voltage converter (transformer) to allow your computer to run on the voltage of the destination country.
- If your modem does not support the telephone system in the destination country, you may need to use a different type of modem.
What is the USB Type-C port?
The USB (Universal Serial Bus) Type-C port is a compact connector that allows you to easily connect peripherals. USB 3.2 Gen 1 is capable of speeds up to 5 Gbps and is ten times faster than USB 2.0.
What is the Thunderbolt 4 port?
The Thunderbolt 4 port allows you to connect to a high speed, high definition display and high performance data devices.
What is the MicroSD card reader?
The built-in card reader accepts microSD card. (Please note that all compatible card formats may not be supported.)
How do I connect a monitor?
- Check that the computer is powered off and the monitor power switch is turned off.
- Connect the monitor signal cable to the computer.
- Connect the monitor power cable to an AC power outlet.
- Turn on the monitor, then turn on the computer.
- Make sure that the current resolution and refresh rate of the monitor are compatible with your computer.
How do I use headphones and microphone?
You can connect headphones or an external microphone to your computer through the headset/speaker jack.
What is HDMI?
HDMI (High-Definition Multimedia Interface) is a high-quality, all-digital audio and video interface. HDMI allows single-cable connections from a compatible source such as your computer, to a compatible digital audio and/or video monitor, such as a digital television (DTV).
How do I get to Start?
Select the Windows Start button in the lower left-hand corner of the screen.
How do I turn off my computer?
Click the Windows Start button and select Power > Shut down. You can also right-click the Windows Start button and select Shut down or sign out > Shut down.
How do I unlock my computer?
Select the Start screen, then press any key on the keyboard.
How do I set the alarm?
- Type “alarm” in the search box on the taskbar.
- Select Alarms & Clock from the list of results.
- Select New to create a new alarm.
- Enter a name for the alarm, then configure the alarm time, sound, repeat frequency, and other settings.
- Select Save.
Where are my apps?
Your apps will appear on the Start screen.
- To access the Start screen, select the Windows Start button.
- From the Start screen you can view a list of all apps installed on your computer, open commonly or recently used apps, or search for specific apps.
What is a Microsoft ID (account)?
Your Microsoft ID is a combination of an email address and a password that you use to log in to Windows. If you used a Microsoft Hotmail, Outlook.com, or Live.com email account to set up Windows, you already have a Microsoft ID. You can also create a new one at any time.
How do I check for Windows updates?
Select the Windows Start button > Settings > Update & Security > Windows Update.
Where can I get more information?
For more information please visit the following websites:
- Acer website: http://www.acer.com
- Acer support: support.acer.com
- Windows website: http://www.windows.com
What are some troubleshooting tips?
If you are having trouble with your computer, try these tips.
- Check the hardware. Make sure that all cables are properly connected and that the power cord is plugged in.
- Check the power. Make sure that the computer is turned on.
- Check the software. Make sure that the operating system and all programs are up to date.
- Check for viruses. Make sure that your computer is protected from viruses.
- Check the documentation. Refer to the documentation that came with your computer for more troubleshooting tips.
- Check online resources. There are many online resources that can help you troubleshoot computer problems.
What are some common error messages?
These are some of the more common error messages you may encounter:
| Error Message | Description |
|---|---|
| CMOS battery failure | The CMOS battery is dead. |
| CMOS checksum error | The CMOS settings are corrupt. |
| Display settings incorrect | The display settings are incorrect. |
| Hard disk failure | The hard disk is failing. |
| Keyboard error or no keyboard connected | The keyboard is not connected or is malfunctioning. |
| Memory size mismatch | The amount of memory installed in the computer does not match the amount of memory that the computer is expecting. |
| Operating system not found | The operating system is not installed on the hard drive. |
How should I use the battery?
Use the battery only for its intended purpose. Never use any charger or battery that is damaged.
What should I not do with the battery?
Do not short-circuit the battery.
How can accidental short-circuiting happen?
Accidental short-circuiting can occur when a metallic object such as a coin, clip or pen causes direct connection of the positive (+) and negative (-) terminals of the battery. (These look like metal strips on the battery.) This might happen, for example, when you carry a spare battery in your pocket or purse.
What could happen if I short-circuit the terminals?
Short-circuiting the terminals may damage the battery or the connecting object.
What will reduce the capacity and lifetime of the battery?
The capacity and lifetime of the battery will be reduced if the battery is left in hot or cold places, such as in a closed car in summer or winter.
What temperature should I try to keep the battery between?
Always try to keep the battery between 15° C and 25° C (59° F and 77° F).
Why might a device with a hot or cold battery not work temporarily?
A device with a hot or cold battery may not work temporarily, even when the battery is fully charged.
When is battery performance especially limited?
Battery performance is especially limited in temperatures well below freezing.
Why should I not dispose of batteries in a fire?
Do not dispose of batteries in a fire as they may explode. Batteries may also explode if damaged.
How should I dispose of batteries?
Dispose of batteries according to local regulations. Please recycle when possible. Do not dispose as household waste.
What might wireless devices be susceptible to from the battery?
Wireless devices may be susceptible to interference from the battery, which could affect performance.
Should I attempt to replace a built-in rechargeable battery?
Do not attempt to replace a built-in rechargeable battery, battery replacement must be done by an Acer-authorized repair facility.
How do I recharge the battery?
Recharge the battery by following the instruction included in the product documentation.
What is the microphone for?
The internal digital microphone is for sound recording.
How do I cover the webcam?
Slide the shutter to the right to cover the webcam.
How do I uncover the webcam?
Slide left to open it.
What does the light next to the webcam indicate?
A light next to the webcam indicates that the webcam is active.
What is the screen for?
The screen with lay-flat hinge displays computer output.
What do the speakers do?
The speakers deliver stereo audio output.
What is the keyboard for?
The keyboard is for entering data into your computer.
What is the fingerprint reader for?
The fingerprint reader is for Windows Hello and security.
What is the touchpad?
The touchpad is a touch-sensitive pointing device. The touchpad and selection buttons form a single surface.
How do I perform a left click on the touchpad?
Press down firmly on the touchpad surface to perform a left click.
How do I perform a right click on the touchpad?
Press down firmly on the lower right corner to perform a right click.
What does the NFC transmitter do?
The NFC transmitter communicates with another NFC enabled device.
What does the power button do?
Press the power button to turn the computer on and off.
What does the DC-in jack do?
The DC-in jack connects to an AC adapter.
What does the Ethernet (RJ-45) port do?
The Ethernet (RJ-45) port connects to an Ethernet 10/100/1000-based network.
How do I open the Ethernet (RJ-45) port fully?
Pull the lip down to open the port fully.
What does the external display (VGA) port do?
The external display (VGA) port connects to a display device (e.g., external monitor, LCD projector).
What does the HDMI port support?
The HDMI port supports high-definition digital video connections.
What does the USB port with power-off charging do?
The USB port with power-off charging connects to USB devices.
What does the regular USB port do?
The USB port connects to USB devices.
What does the USB Type-C port with DC-in/Thunderbolt™ 4 port connect to?
The USB Type-C port with DC-in/Thunderbolt™ 4 port connects to the provided USB Type-C power adapter and to USB devices with a USB Type-C connector.
What does the USB Type-C port with DC-in/Thunderbolt™ 4 port support?
The USB Type-C port with DC-in/Thunderbolt™ 4 port supports Thunderbolt™ 4 and displays.
What does the SD card reader do?
The SD card reader accepts one Secure Digital (SD or SDHC) card.
How many SD cards can operate at a time in the SD card reader?
Only one card can operate at a time.
What does the headset/speaker jack connect to?
The headset/speaker jack connects to audio devices (e.g., speakers, headphones) or a headset with microphone.
What color are USB 3.2 Gen 1 compatible ports?
USB 3.2 Gen 1 compatible ports are blue.
What are USB 3.2 Gen 1 compatible ports compatible with?
They are compatible with USB 3.2 Gen 1 and earlier devices.
How do I get optimal performance from USB 3.2 Gen 1 compatible ports?
For optimal performance, use USB 3.2 Gen 1-certified devices.
What are USB 3.2 Gen 1 compatible ports defined by?
They are defined by the USB 3.2 Gen 1 specification (SuperSpeed USB).
What are the transfer speeds of USB Type-C?
USB 3.2 Gen 2 with transfer speeds up to 10 Gbps.
What does the USB Type-C support?
It supports DisplayPort™ audio/video output.
What is USB Type-C compatible with?
It is compatible with Thunderbolt™ 4.
How much DC does USB Type-C deliver for USB charging?
It delivers up to 3 A at 5 V DC for USB charging.
What does DC-in require?
DC-in: requires power adapter or power source providing 60 W at 5 or 9 or 15 or 20 V.
How do I get optimal performance from DC-in?
For optimal performance, please use a certified Acer power adapter or USB Power Delivery device.
What does the power indicator indicate?
The power indicator indicates the computer’s power status.
What does the battery indicator indicate?
The battery indicator indicates the computer’s battery status.
What color does the battery indicator show when the battery is charging?
Charging: The light shows amber when the battery is charging.
What color does the battery indicator show when the battery is fully charged?
Fully charged: The light shows blue when in AC mode.
What does the USB port do?
The USB port connects to USB devices.
What do I insert in the SIM card slot?
Insert a nano SIM card into the slot.
What does the Kensington lock slot connect to?
The Kensington lock slot connects to a Kensington-compatible security lock.
What does the SC Smart Card reader accept?
The SC Smart Card reader accepts one smart card.
How many smart cards can be read at a time?
Only one smart card can be read at a time.
What do the ventilation and cooling fans allow?
The ventilation and cooling fans allow the computer to stay cool.
What should I not do with the ventilation and cooling fans?
Do not cover or obstruct the openings.
What does the battery reset pinhole simulate?
The battery reset pinhole simulates removing and reinstalling the battery.
How do I use the battery reset pinhole?
Insert a paperclip into the hole and press for four seconds.
Describe the keyboard.
The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows keys and hotkeys.
What do the lock keys do?
The keyboard has lock keys which you can use to turn keyboard functions on and off.
How do I activate hotkeys?
To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
What happens when Caps Lock is on?
When Caps Lock is on, all alphabetic characters typed are in uppercase.
What happens when Num Lock is on?
When Num Lock is on, the keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry.
What happens when Scroll Lock is on?
When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications.
What does Fn + F1 do?
It puts the computer in Sleep mode.
What does Fn + F2 do?
It turns on/off the computer’s network devices.
What does Fn + F3 do?
It decreases the screen brightness.
What does Fn + F4 do?
It increases the screen brightness.
What does Fn + F5 do?
It switches display output between the display screen, external monitor (if connected) and both.
What does Fn + F6 do?
It turns the display screen backlight off to save power. Press any key to return.
What does Fn + F7 do?
It turns the built-in touchpad on and off.
What does Fn + F8 do?
It turns the keyboard backlight on and off.
What does Fn + F9 do?
It turns the speakers on and off.
What does Fn + F10 do?
It decreases the sound volume.
What does Fn + F11 do?
It increases the sound volume.
What does Fn + F12 do?
It turns Numeric Lock on or off.
What does Fn + Home do?
It plays or pauses a selected media file.
What does Fn + Pg Up do?
It stops playing the selected media file.
What does Fn + Pg Dn do?
It returns to the previous media file.
What does Fn + End do?
It jumps to the next media file.
What happens when the Windows key is pressed alone?
Pressed alone it returns to the Start screen or to return to the last open app.
What does the Application key do?
This key has the same effect as clicking the right mouse button.
What does the touchpad control?
The touchpad controls the arrow (or ‘cursor’) on the screen. As you slide your finger across the touchpad, the cursor will follow this movement.
What is the Precision Touchpad (PTP) designed to provide?
The Precision Touchpad (PTP) is designed to provide a more uniform, smooth, and accurate touchpad experience.
What do many applications support?
Many applications support precision touchpad gestures that use one or more fingers, however, some gestures may not be supported by the specific application or program you are using.
How do I move the cursor with the touchpad?
Slide a finger across the touchpad to move the cursor.
How do I perform a ‘click’ with the touchpad?
Press the touchpad down, or lightly tap the touchpad with your finger, to perform a ‘click’, which will select or start an item.
How do I perform a double tap or ‘double click’ with the touchpad?
Quickly repeat the tap to perform a double tap or ‘double click’.
How do I perform a ‘right click’ with the touchpad?
Lightly tap the touchpad with two fingers to perform a ‘right click’.
What does a ‘right click’ do in the Start screen?
In the Start screen, this will toggle the app commands.
What does a ‘right click’ do in most apps?
In most apps this will open a context menu related to the selected item.
How do I scroll through web pages, documents, and playlists with the touchpad?
Swiftly scroll through web pages, documents and playlists by placing two fingers on the touchpad and moving both in any direction.
How do I zoom in and out of photos, maps and documents with the touchpad?
Zoom in and out of photos, maps and documents with a simple finger-and-thumb gesture.
How do you open Search Windows?
Lightly tap the touchpad with three fingers.
How do you open Task View with a three-finger swipe?
Swipe up across the touchpad with three fingers to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.
How do you minimize all open windows and show the Desktop with a three-finger swipe?
Swipe down across the touchpad with three fingers to minimize all open windows and show Desktop; swipe upwards to restore the minimized windows.
How do you switch between open windows?
Swipe left or right across the touchpad with three fingers.
How do you open the Action Center?
Lightly tap the touchpad with four fingers.
How do you open Task View with a four-finger swipe?
Swipe up across the touchpad with four fingers to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.
How do you minimize all open windows and show the Desktop with a four-finger swipe?
Swipe down across the touchpad with four fingers to minimize all open windows and show the Desktop; swipe upwards to restore the minimized windows.
What is the best way to use the touchpad?
The touchpad is sensitive to finger movement; the lighter the touch, the better the response. Please keep the touchpad and your fingers dry and clean.
How do you change the touchpad settings?
- In the icon tray in the lower right-hand corner of the screen, select the Notifications icon to open the Notifications pane.
- Select All settings.
- Select Devices > Touchpad
- Now you can adjust the settings to suit your personal needs. You can switch off the touchpad if you prefer to use a mouse. Or you can adjust the touchpad sensitivity to suit your needs. Scroll down to see more settings.
What are some of the things you can adjust in the Touchpad settings?
- Turn the touchpad on or off.
- Leave touchpad on when a mouse is connected.
- Change the cursor speed.
- Turn down the sensitivity if taps activate while you’re typing.
- Change the Touchpad sensitivity.
- Set the touchpad to single-click when you tap with a single finger.
What should you do if you are having trouble with your computer?
If you are having trouble with your computer, and the frequently asked questions do not help, you can recover your computer. This section describes the recovery tools available on your computer. Acer provides Acer ControlCenter, which allows you to reset your PC, refresh your PC, or create a factory default backup. If you cannot access Acer ControlCenter, click Settings in the Start menu, select Update & Security and then click Recovery.
What is Recovery Management?
Recovery Management allows you to quickly and easily back up your operating system, installed apps and data.
What is recommended you do with the Factory Default Backup?
It is recommended that you create a Factory Default Backup as soon as possible. In certain situations a full recovery will require a USB recovery backup.
What is the recommended size for the USB drive for a recovery backup?
Since the recovery backup requires at least 8 GB of storage after formatting, it is recommended to use a USB drive with a capacity of 16 GB or larger.
How do you create a factory default backup?
- From Start, select Control Center then Recovery Management.
- Select the Backup tab and click Get started for Create backup to open the Backup window.
- If you would like to backup not only your files but also the entire system, select Go to Backup and Restore (Windows 7).
- Select Security and Maintenance in the left pane.
- Select Recovery to open the Advanced recovery tools window.
- Select Create a recovery drive to open the Recovery Drive window.
- Make sure Back up system files to the recovery drive is selected and click Next.
- Plug in the USB drive and wait for the PC to detect the USB drive then click Next.
- Everything on the drive will be deleted. Click Create to continue.
- You will be shown the backup progress on the screen.
- Follow the process until it completes.
- Unplug the USB drive and label it clearly.
How do you back up your wireless and LAN drivers?
- From Start, select Control Center then Recovery Management.
- Select the Backup tab and click Get started for Backup wireless and LAN drivers. Choose a folder to save your drivers and select OK.
What should you label the recovery backup?
Write a unique, descriptive label on the backup, such as ‘Windows Recovery Backup’. Make sure you keep the backup in a safe place that you will remember.
How do you reset this PC and keep your files ?
- From Start, select Control Center then Recovery Management.
- Select the Restore tab and click Get started to open the Recovery window.
- Click Get started under Reset this PC.
- Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue.
- Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
- You will be shown the reset progress on the screen. The screen will turn off during the reset process.
- The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
- Follow the process until it completes.
- When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.
How do you reset this PC and remove everything?
- From Start, select Control Center then Recovery Management.
- Select the Restore tab and click Get started to open the Recovery window.
- Click Get started under Reset this PC.
- Select Remove everything to reset your PC back to its factory default. This process will reinstall your operating system and remove all of your personal files, apps, and settings.
How do you choose data erasure options while resetting your computer?
- Click Change settings to let you choose the Data erasure options.
- Select Data erasure Off if you are keeping your computer. This will be quicker, but less secure. Files may still be recovered with a file recovery program. Select Data erasure On if you are not keeping your computer. This process will take longer, but will be more secure. Click Confirm then Next to continue.
What will be removed when resetting this PC?
Resetting will remove:
- All the personal files and user accounts on this PC
- Any apps and programs that did not come with this PC
- Any changes made to settings
What happens after you click reset to continue?
- You will be shown the reset progress on the screen. The screen will turn off during the reset process.
- The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
- Follow the process until it completes.
- When your PC has completed the reset process, Windows will use factory default settings.
What is Bluetooth?
Bluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices. Bluetooth-enabled devices include computers, cell phones, tablets, wireless headsets, and keyboards.
To use Bluetooth, what must you ensure?
To use Bluetooth, you must ensure the following:
- Bluetooth is enabled on both devices.
- Your devices are “paired” (or connected).
What is required to enable and disable Bluetooth?
The Bluetooth adapter must be enabled on both devices. For your computer, this may be an external switch, a software setting, or a separate Bluetooth dongle plugged into the computer’s USB port (if no internal Bluetooth adapter is available).
How do you enable Bluetooth and add a device?
Every new device must first be “paired” with your computer’s Bluetooth adapter. This means it must first be authenticated for security purposes. You only need to pair once. After that, simply turning on the Bluetooth adapter of both devices will connect them. Bluetooth on your computer is disabled by default. To enable your computer’s Bluetooth adapter, do the following:
- Press the Windows key or select the Windows Start button > Settings > Devices > Bluetooth & other devices, and click the toggle under Bluetooth to enable/disable it.
- Click on Add Bluetooth or other device then select the device that you want to add.
- Your computer will automatically start searching for devices, as well as make itself visible to other devices.
- Select the device you wish to pair from the list of discovered devices.
- After pairing, if there is a code displaying on the screen, enter that code on the device to proceed the connection.
How do you enter the Bluetooth settings?
You can also enter the Bluetooth settings by selecting the Notifications icon in the lower right-hand corner of the screen to open the Notifications pane. From here, you can enable or disable Bluetooth or right-click on Bluetooth > Go to Settings to enter the Bluetooth settings.
What are the PIN requirements for devices using older versions of the Bluetooth technology?
Some devices using older versions of the Bluetooth technology require both devices to enter a PIN. In the case of one of the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually “0000” or “1234”). Consult your device’s user manual for more information.
What is needed to connect to the internet from home?
First, in order to connect to the internet from home, you’ll need to sign up for internet services from an ISP (Internet Service Provider) – usually a phone or cable company – that will have to go to your home or office to set up internet service. The ISP will install a small box, a router or modem, that will allow you to connect to the internet.
How do you connect to a wireless network?
A wireless LAN (or WLAN) is a wireless local area network, which can link two or more computers without using wires. Once connected to WLAN, you can access the internet. You can also share files, other devices, and even your internet connection itself. Your computer’s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup. Select your network and enter the password if required.
What is the function of the Flight mode hotkey on Acer notebook computers?
Acer notebook computers feature a Flight mode hotkey that turns the network connection on or off. You can use the network management options to turn your wireless network on/off or control what is shared over the network.
Can you use wireless devices on an airplane?
Using wireless devices while flying in aircraft may be prohibited. All wireless devices must be switched off before boarding an aircraft and during take-off, as they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal. You may turn on your computer’s wireless devices only when informed that it is safe to do so by the cabin crew.
How do you connect to a wireless network?
To connect to a wireless network, please follow the steps below.
- Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network’s name and password (if necessary). If you are trying to connect to a public network (such as at a coffeeshop), make sure you have the wireless network’s name.
- Click Network icon in the notification area.
- You will see a list of available wireless networks. Select the one you wish to use.
- Once you select a wireless network, select Connect.
- If required, enter the network’s password.
How do you connect with a cable?
If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router (refer to the image below.) Then, you’ll be ready to get online.
How do you connect to a cellular network?
If your computer has a SIM slot, you can connect to the internet using a cellular phone network. Cellular Data will be turned on when a SIM card is inserted and detected. If is not, follow these steps:
- Press the Windows key or select the Windows Start button, click Settings in the Start menu.
- Select the Network & Internet to continue.
- Select Mobile on the left, then click Connect.
- Click Network icon in the notification area to ensure your connection with a data plan.
What are the requirements for connecting to a cellular network?
You must have a compatible SIM card and a data contract with your cellular provider. Contact your cellular provider for more information on connecting to the internet using a cellular network.
What is Near Field Communication (NFC)?
Near Field Communication (NFC) enables your computer to wirelessly communicate with other NFC devices across a short distance. Both devices must have NFC enabled. An NFC transmitter is located on the right of the touchpad on your computer.
How do you use NFC?
To use the NFC, do the following:
- Press the Windows key or select the Windows Start button, click Settings in the Start menu.
- Select the Network & Internet to continue.
- Select Flight mode on the left, click the toggle under NFC to enable it.
- Make sure NFC is enabled if the other device is a smartphone, and bring the NFC transmitters on both devices together.
- Follow the instructions on the screen.
How can I enable Bluelight Shield to reduce blue-light emissions from the screen?
To configure the Bluelight Shield, search for ‘Quick Access’ in the Start Menu. From here you can toggle Bluelight Shield on or off, and you can choose from four different modes to fit your needs:
| No. | Item | Description |
|---|---|---|
| 1 | Low Reduction | Reduces blue light emission from the LED backlit screen by 10% to 25% for basic protection. |
| 2 | Medium Reduction | Reduces blue light emission from the LED backlit screen by 26% to 45% to protect your eyes. |
| 3 | High Reduction | Reduces blue light emission from the LED backlit screen by 46% to 65% for maximum protection. |
| 4 | Long Hour Mode | Professionally tuned to reduce eye strain over an extended period of time. |
Note Specifications vary depending on model or Operating System.
What is Acer ProShield Plus?
An all-in-one security solution, Acer ProShield Plus uses Windows Hello biometric authentication technology and modules that provides an embedded security solution to address the following points of vulnerability:
- Securing the device against unauthorized access
- Protecting local storage
Acer ProShield Plus includes these modules that will secure your device from unauthorized access and intrusion.
- File Encryption
- File Decryption
- File Shredder
- Personal Secure Drive (PSD)
- Alert and Security Report
How do I set up Acer ProShield Plus?
The first time you run Acer ProShield Plus, you will be required to set up Windows Hello that allows you to set up the parameters for Acer ProShield Plus.
Note Your computer may not have all the modules mentioned below. Please refer to your computer’s specifications to confirm which modules are supported.
Click Set Up Windows Hello to begin. In the Windows Hello settings, select your Sign-in options (Windows Hello Face, Windows Hello Fingerprint, or Windows Hello PIN) and follow the onscreen directions.
Once Acer ProShield Plus is configured, how can I access it and decrypt encrypted files?
Once the configuration is complete, you can use either of the following authentications to access the Acer ProShield Plus and decrypt encrypted files.
- Face
- Fingerprint
- PIN
Note Select a password that you will remember, but is difficult to guess. Do not use words that can be found in a dictionary. It is advisable to use a combination of letters and numbers.
How do I encrypt or decrypt files?
Here you can select folders and files for encryption or decryption. You can protect your folders and files from being modified, read, or even accessed without Windows Hello authentication.
How do I use the File Shredder?
Here you can select files to be completely removed from the hard disk. The File Shredder overwrites the data to make recovering the data impossible.
What should I be aware of when using File Shredder?
Warning Make sure you select only the information you want to shred. Once you have shredded a file or folder, it is impossible to recover the data.
What is the Personal Secure Drive (PSD)?
The Personal Secure Drive (PSD) is a secure section of your hard disk where you can store and hide important files. You can only get access to the PSD via Windows Hello authentication.
How do I create a Personal Secure Drive (PSD)?
In the PSD window, select the edit button to open the Create a Personal Secure Drive (PSD) page, then set the Location and Capacity. Click Create to exit.
How do I open or close the PSD?
Click the toggle button to Open or Close the PSD.
Can I reset the location and capacity of the PSD?
Use the edit button to reset the Location and Capacity of the PSD.
What is the Alert feature in Acer ProShield Plus?
Here you can set the alert for each module On or Off to record invalid access. This feature can also send email notification while events trigger alerts.
What is the Security Report feature?
Here you can find a record of intrusion detection reports. When a user tries to access secure data, and when authentication fails, the user is considered an intruder. The module detects an intruder by sending an email alert, capturing an intruder via the camera, and saving the record in the Security Report.
How can I protect and take care of my computer?
Learn how to protect and take care of your computer. Security features include hardware and software locks — a security notch and passwords.
How do I use a computer security lock?
The computer comes with a computer security slot for a security lock.
- Wrap a computer security lock cable around an immovable object such as a table or handle of a locked drawer.
- Insert the lock into the notch and turn the key to secure the lock. Some keyless models are also available.
How do passwords protect my computer?
Passwords protect your computer from unauthorized access. Setting these passwords creates several different levels of protection for your computer and data:
- Supervisor Password prevents unauthorized entry into the BIOS utility. Once set, you must enter this password to gain access to the BIOS utility. See Setting passwords on page 59.
- User Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from Hibernation (if available) for maximum security.
- Password on Boot secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from Hibernation (if available) for maximum security.
What if I forget my Supervisor Password?
Important Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center.
When is a password prompt displayed?
When a password is set, a password prompt appears in the center of the display screen.
- When the Supervisor Password is set, a prompt appears when you enter the BIOS utility.
- When the User Password is set and the password on boot parameter is enabled, a prompt appears at boot-up.
How do I enter the Supervisor Password?
- Type the Supervisor Password and press Enter to access the BIOS utility.
- If you enter the password incorrectly, a warning message appears. Try again and press Enter.
How do I enter the User Password?
- Type the User Password and press Enter to use the computer.
- If you enter the password incorrectly, a warning message appears. Try again and press Enter.
What happens if I enter the password incorrectly three times?
Important You have three chances to enter a password. If you fail to enter the password correctly after three tries, the system halts. Press and hold the power button for four seconds to shut down the computer. Then turn on the computer again, and try again.
Can I use the fingerprint reader to sign in to Windows apps and services?
In addition to using an account password or PIN to sign in to Windows apps and services, you can also use the fingerprint reader to sign-in and unlock your Acer notebook. In order to use the fingerprint reader, you must first configure the fingerprint reader to recognize your fingerprint to confirm your identity.
How do you set up the fingerprint reader?
- Set a password.
- Set a PIN code.
- In Windows Hello Fingerprint, select Set up to configure the fingerprint reader.
- In the Windows Hello set up window, select Get started to begin the fingerprint configuration.
- Enter your PIN to confirm your identity.
- When the Windows Hello setup window appears, follow the onscreen directions. Press and hold your finger on the fingerprint sensor and then lift. Repeat this step until the fingerprint configuration is complete.
- Once the fingerprint configuration is complete, you will be able to sign in or unlock your computer by placing your fingerprint on the fingerprint reader. You may select Add another finger to add another fingerprint to unlock the computer.
Can you set up access separately and automatically switch between accounts if the notebook has multiple accounts?
Yes.
How do you use the Face Recognition?
Select the Start button, then select Settings > Accounts > Sign-in options to set up Windows Hello.
How do you configure the Face Recognition to recognize your face to confirm your identity in order to use the Face Recognition function?
- Set a password.
- Set a PIN code.
- In Windows Hello, select Set up to configure the Face Recognition.
- In the Windows Hello set up window, select Get started to begin the Face Recognition configuration.
- Enter your PIN to confirm your identity.
- When the Windows Hello setup window appears, look directly at the camera and keep your face in the frame. Wait for the process to be complete.
- Once the face recognition configuration is complete, you will be able to sign in or unlock your computer with your face.
How do you improve the recognized images so that Windows Hello can recognize your face in different lighting and if your appearance changes?
Click Improve Recognition.
How do you improve recognition if you wore glasses while setting up face recognition?
Select Improve recognition to go through the setup again without them.
What is the BIOS utility?
The BIOS utility is a hardware configuration program built into your computer’s BIOS.
Do you normally need to run the BIOS utility?
No. Your computer is already properly configured and optimized.
When might you need to run the BIOS utility?
If you encounter configuration problems.
How do you activate the BIOS utility?
Press F2 while the computer logo is being displayed.
How do you set the boot sequence in the BIOS utility?
- Activate the BIOS utility.
- Select Boot from the categories listed on the top of the screen.
How do you set a password on boot?
- Activate the BIOS utility.
- Select Security from the categories listed on the top of the screen.
- Find Set Supervisor Password and enter a password to enable this feature.
- Once you have entered a password for this feature, you may then enable/disable Password on Boot.
- Remember to select F10 to properly save and exit the BIOS utility when you are done making changes.
What does the built-in power management unit in the computer do?
It monitors system activity.
What does system activity refer to?
Any activity involving one or more of the following devices:
- keyboard
- mouse
- hard disk
- peripherals connected to the computer
- video memory
What happens if no activity is detected for a period of time?
The computer stops some or all of these devices in order to conserve energy.
How do you disable Fast startup to save power?
- Press the Windows key or select the Windows Start button then select Settings > System > Power & sleep.
- Select Additional power settings.
- Select Choose what the power buttons do.
How do you disable the “Turn on fast startup” setting?
- Go to systemSetting> Power Options > System Settings.
- Select Change settings that are currently unavailable.
- Scroll down and disable Turn on fast startup.
- Select Save changes.
What should you do to condition a new battery pack before you use it for the first time?
- Connect the AC adapter and fully charge the battery.
- Turn on the computer and complete setting up the operating system.
- Disconnect the AC adapter.
- Operate the computer using battery power.
- Fully deplete the battery until the battery-low warning appears.
- Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three times. You are advised to charge the battery before retiring for the day. Charging the battery overnight before traveling enables you to start the next day with a fully charged battery.
When should you use the battery conditioning process?
Use this conditioning process for all new batteries, or if a battery hasn’t been used for a long time. The battery conditioning process ensures your battery accepts the maximum possible charge. Failure to follow this procedure will prevent you from obtaining the maximum battery charge, and will also shorten the effective lifespan of the battery.
What usage patterns adversely affect the useful lifespan of the battery?
- Using the computer on constant AC power.
- Not discharging and recharging the battery to its extremes.
- Frequent use; the more you use the battery, the faster it will reach the end of its effective life. An embedded battery has a life span of more than 1,000 charge/discharge cycles.
How do you optimize battery life?
Optimizing battery life helps you get the most out of battery operation, prolonging the charge/recharge cycle and improving recharging efficiency. You are advised to follow these suggestions:
- Use AC power whenever possible, reserving battery for mobile use.
- Remove accessories that are not being used (e.g. a USB disk drive), as they can continue to draw power.
- Store your PC in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster.
- Excessive recharging decreases the battery life.
- Look after your AC adapter and battery.
What temperature should battery packs not be exposed to?
Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack.
How do you check the battery level?
The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery’s present charge level.
What should you do when the battery-low warning appears?
When using battery power pay attention to the power meter. When the battery-low warning appears, the recommended course of action depends on your situation. Connect the AC adapter as soon as possible after the battery-low warning appears. Data may be lost if the battery is allowed to become fully depleted and the computer shuts down.
What is the recommended action to take when the battery-low warning appears and the AC adapter and a power outlet are available?
- Plug the AC adapter into the computer, and then connect to the main power supply.
- Save all necessary files.
- Resume work. Turn off the computer if you want to recharge the battery rapidly.
What is the recommended action to take when the battery-low warning appears and the AC adapter or a power outlet is unavailable?
- Save all necessary files.
- Close all applications.
- Turn off the computer.
How do you disconnect from the desktop?
Follow these steps to disconnect your computer from external accessories:
- Save any open files.
- Shut down the computer or put it into Sleep or Hibernate mode.
- Close the display cover.
- Disconnect the cord from the AC adapter.
- Disconnect the keyboard, pointing device, printer, external monitor and other external devices.
- Disconnect the Kensington / Noble lock if you are using one to secure the computer.
How do you prepare the computer for moving around within short distances?
Before moving the computer, close and latch the display cover to place it in Sleep mode. You can now safely take the computer anywhere you go within the building. To wake the computer from Sleep mode, open the display and, if necessary, press and release the power button. If you are taking the computer to a client’s office or a different building, you may choose to shut down the computer: Press the Windows key, click Power then select Shut Down Or: You can put the computer in Sleep mode by pressing the Sleep hotkey or by closing the display.
What should you do when you are ready to use the computer again?
Open the display and, if necessary, press and release the power button.
What should you bring to meetings?
If your meeting is relatively short, you probably do not need to bring anything with you other than your computer. If your meeting will be longer, or if your battery is not fully charged, you may want to bring the AC adapter with you to plug in your computer in the meeting room. If the meeting room does not have an electrical outlet, reduce the drain on the battery by putting the computer in Sleep mode. Press the Sleep hotkey or close the display cover whenever you are not actively using the computer.
How should you prepare the computer when taking it home?
After disconnecting the computer from your desktop, follow these steps to prepare the computer for the trip home:
- Pack the computer in a protective case that can prevent the computer from sliding around and cushion it if it should fall.
What should you take with you when taking the computer home?
Unless you have some items at home, take the following items with you:
- AC adapter and power cord.
- The printed Setup Guide.
What could happen to the computer after being in Sleep mode for a period of time?
The computer may enter Hibernation or Deep Sleep mode after being in Sleep mode for a period of time.
What should you avoid doing when packing the computer?
Avoid packing items next to the top cover of the computer. Pressure against the top cover can damage the screen.
What are some guidelines to protect your computer while traveling to and from work?
Follow these guidelines to protect your computer while traveling to and from work:
- Minimize the effects of temperature changes by keeping the computer with you.
- If you need to stop for an extended period of time and cannot carry the computer with you, leave the computer in the trunk of the car to avoid exposing the computer to excessive heat.
- Changes in temperature and humidity can cause condensation. Allow the computer to return to room temperature, and inspect the screen for condensation before turning on the computer. If the temperature change is greater than 10° C (18° F), allow the computer to come to room temperature slowly. If possible, leave the computer for 30 minutes in an environment with a temperature between outside and room temperature.
What is recommended if you frequently work on your computer at home?
If you frequently work on your computer at home, you may want to purchase a second AC adapter for use at home. With a second AC adapter, you can avoid carrying the extra weight to and from home. If you use your computer at home for significant periods of time, you might also want to add an external keyboard, monitor or mouse.
What is important to check with your airline before traveling with the computer?
Check with your airline for any special requirements for traveling with Lithium batteries.
How should you prepare the computer for traveling with it?
Prepare the computer as if you were taking it home. Make sure that the battery in the computer is charged. Airport security may require you to turn on your computer when carrying it into the gate area.
What should you take with you when traveling with the computer?
Take the following items with you:
- AC adapter
- Additional printer driver files if you plan to use another printer
What are some guidelines to protect your computer while traveling?
In addition to the guidelines for taking the computer home, follow these guidelines to protect your computer while traveling:
- Always take the computer as carry-on luggage.
- If possible, have the computer inspected by hand. Airport security X-ray machines are safe, but do not put the computer through a metal detector.
How should you prepare the computer when traveling internationally?
Prepare the computer as you would normally prepare it for traveling.
What should you bring with you when traveling internationally?
Bring the following items with you:
- AC adapter.
- Power cords that are appropriate for your destination(s).
Important Check with your airline for any special requirements for traveling with Lithium batteries.
- Additional printer driver files if you plan to use another printer.
- Proof of purchase, in case you need to show it to customs officials.
- International Travelers Warranty passport.
What are some tips that are useful when traveling internationally?
Follow the same special considerations as when traveling with the computer. In addition, these tips are useful when traveling internationally:
- When traveling in another country, check that the local AC voltage and the AC adapter power cord specifications are compatible. If not, purchase a power cord that is compatible with the local AC voltage. Do not use converter kits sold for appliances to power the computer.
- If you are using the modem, check if the modem and connector are compatible with the telecommunications system of the country you are traveling in.
How do you insert a microSD card?
- Align the card so that the connector points towards the port, with the connectors facing down.
- Carefully slide the card into the port. If you find you need to use any force to insert the card, try reorientating the card slightly.
- Push the card until it clicks into place. A few millimeters of the card will extend from beyond the slot. If the card contains some files, the Windows AutoPlay window may appear (this depends on the contents of the card) and ask you if you wish to use a program to access the contents of the card.
What are the different types of SD cards and their capacity?
Different types of SD cards cover different capacities, while using the same overall design. SD cards contain up to 4 GB; SDHC cards contain up to 32 GB; and SDXC cards can contain up to 2048 GB (2 TB). Your computer provides an SDHC or SDXC compatible card reader.
How do you remove a USB storage device?
When removing a USB storage device, you should right-click on the USB icon in the Windows taskbar and select “Eject <device>” to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.
How do you remove an microSD card?
When removing an microSD card, you should right-click on the USB icon in the Windows taskbar and select “Eject <card name>” to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.
What is the difference between SDXC and other SD cards?
SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type.
How do you connect a monitor?
- Check that the computer is powered off and the monitor power switch is turned off.
- Attach the video cable to the monitor port on the computer.
- Connect the monitor power cable and plug it into a properly grounded wall outlet.
- Follow any setup instructions in the monitor’s user’s guide.
- Turn on power to the monitor, then the computer.
- The correct resolution and refresh rate should be detected automatically. If necessary, change the display settings used by the computer.
How do you access the display controls?
To access the display controls, right-click anywhere on the desktop and select Display settings.
What type of headsets are most commonly used with smartphones?
Some computers have a single “combo” port that allows you to use single-pin headsets with a built-in microphone. These headsets are most commonly used with smartphones.
What is a list of possible situations that may arise during the use of your computer and the solutions for each one?
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I turned on the power, but the computer does not start or boot up.
- Check if power is being supplied to the computer (if your computer has a power indicator, it will be off); if there is no power, check the following:
- If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. You may need to wait a few minutes before trying to turn your computer on again.
- Make sure that the AC adapter is properly plugged into the computer and to the power outlet.
- If power is being supplied to the computer, check the following:
- Do you have a USB storage device (USB drive, CD drive or smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del to restart the system.
- Check if power is being supplied to the computer (if your computer has a power indicator, it will be off); if there is no power, check the following:
-
Nothing appears on the screen.
- The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display back on, three things might be the cause:
- The brightness level might be too low. Use the Brightness up hotkey to adjust the brightness level.
- The display device might be set to an external monitor. Press the display toggle hotkey to toggle the display back to the computer.
- The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power button to resume.
- The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display back on, three things might be the cause:
-
No audio is heard from the computer.
- Check the following:
- The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume.
- The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control hotkeys to adjust the volume.
- If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.
- Check the following:
-
The keyboard does not respond.
- Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose.
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The printer does not work.
- Make sure that the printer is connected to a power outlet and that it is turned on.
- Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.
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I want to restore my computer to its original settings.
- This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer. Before performing a restore operation, please check the BIOS settings.
- If there is a D2D Recovery setting in Main, make sure it is Enabled.
- Exit the BIOS utility and save changes. The system will reboot.
- Warning: Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option. For more information, see Restoring your computer.
- This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer. Before performing a restore operation, please check the BIOS settings.
If your system is the multilingual version, what operating system and language is available for future recovery operations?
If your system is the multilingual version, the operating system and language you choose when you first turn on the system will be the only option for future recovery operations.
How do you access the BIOS utility?
To access the BIOS utility, press F2 when you see the Acer logo during boot up.
How do I surf the Net?
To surf the internet, you need a program called an internet browser. Microsoft Edge provides an easy and secure web browsing experience. As soon as you have your internet access installed and you are connected, from the Start Menu, click the Microsoft Edge tile or the icon located in the taskbar.
How do I stay ahead of cybercriminals?
Stay ahead of hackers and cybercriminals by understanding the tactics they use to access your private data.
How can I ensure my software is up to date?
Cybercriminals rely heavily upon software or platform vulnerabilities, as they are the easiest way to sneak malware into a user’s device unnoticed, sometimes with little action on the user’s part. Immediately after a software manufacturer announces an update, hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed. Perform any and all software updates as soon as they are available.
How can I keep a lookout for fake or phishing emails?
Beware of emails that appear to be from a friend or business colleague that you know but seem a little odd. Maybe they didn’t capitalize your name or there are misspellings. The email might be from cybercriminals who are trying to fool you into sending them your credit card number, social security number, or logging into a fake bank website that looks like yours but really isn’t. Use a strong antispam filter. If an email looks strange, don’t click on anything and delete it immediately. Instead, manually launch a browser and type in your bank’s website address and log-in yourself.
What is a tech support scam?
A tech support scam is a form of online fraud where people call you on the phone saying they’re Technical Support from a trusted company like Norton or Microsoft and that you have a virus. The main motive behind these scams is to extort money from the victim. Cybercriminals can also install malware such as keylogging software or backdoor Trojans to gain access to personal information.
How do I stay safe from tech support scams?
Don’t fall for phone calls that tell you your software or computer isn’t working. Never give your personal information like social security or credit card numbers to someone that you don’t know over the phone.
What is ransomware?
Ransomware is a form of malware that will encrypt personal data files on your computer and attached devices. Encryption converts files into another format, that can only be opened with a specific decryption key. Once the ransomware installs itself, it will display a warning message that the computer is now locked. The user is given a specific amount of money to pay as a “fine” and a timeframe in which to pay. Even if paid, the criminal might choose to not unencrypt the files anyway!
What should I do if I’m infected with ransomware?
Avoid getting infected in the first place by staying protected with internet security software like Norton Security. Also, perform regular backups of all your data either online or to a separate external hard drive that is only attached to your computer while performing the backup. Ransomware has been known to lock access to external hard drives attached to the computer. If you are infected with ransomware, think twice before you pay the ransom. There is no guarantee the cybercriminal will unlock your files and you’ll be funding them to prey upon another innocent victim.
What is a botnet?
A botnet is a string of infected, connected computers coordinated together to perform a task. Botnets gain access to your machine through some piece of malicious coding. Once the software is downloaded, the botnet will now contact its master computer and let it know that everything is ready to go. Now your computer, phone, tablet, or IoT device is entirely under the control of the person who created the botnet. Most people who are infected with botnets aren’t even aware that their computer’s security has become compromised!
What should I do if I’m infected with a botnet?
If you’re infected you probably don’t realize it as bots are notoriously quiet. Your Internet Service Provider might send you a notification alerting you that they found a threat on your network and that you need to remove the bot. If you have a bot, use internet security software like Norton Security to scan all of your devices.
What are viruses/malware?
“Virus” is the commonplace word for all malicious software programs for years now; however, a virus is just one type of malicious threat. A virus is classified as a self-replicating piece of malicious code that travels by inserting itself into files or programs.
What should I do if I’m infected with a virus or malware?
Take steps to avoid infection by staying protected with internet security software like Norton Security. If you subscribed to Norton Security and think you may have a virus, contact Norton’s on-call technicians to help eliminate the virus.
What are the precautions I should take when using public Wi-Fi?
Public Wi-Fi is available just about everywhere, from the local coffee shop to the hotels and airports you visit while traveling. While public Wi-Fi has made our lives a little easier, it also poses security risks to the personal information available on our laptops and smartphones. A virtual private network (VPN) gives you online privacy and anonymity by creating a private network from a public internet connection. VPNs mask your internet protocol (IP) address so your online actions are virtually untraceable as well as secure. One of the biggest security risks on public Wi-Fi are man-in-the-middle attacks (MITM). These attacks are akin to eavesdropping. Data is sent from point A (computer) to point B (server/website), and an attacker can get in-between these transmissions. They then set up tools programmed to “listen in” on transmissions, intercept data that is specifically targeted as valuable, and capture the data, such as your login credentials and passwords. Use a virtual private network (VPN) to ensure your privacy and anonymity are protected when you use public Wi-Fi. VPN services can encrypt all the data that you send and receive while using a public Wi-Fi hotspot, securing your information from hackers and other users of the same connection.
What are some good security habits to reduce exposure to online crime?
Good security habits can reduce your exposure to online crime. By adopting a few basic behaviors, you can make big strides in reducing cybercrime risk:
- Protect your accounts with strong, unique passwords that use a combination of at least 10 uppercase and lowercase letters, symbols and numbers.
- Don’t click on random links or open unsolicited messages and attachments—particularly from people you don’t know.
- Don’t access any personal information or social media accounts over unprotected Wi-Fi networks.
- Use security software on your devices to help protect yourself from the latest threats.
How can I protect my computer with Windows security tools?
Windows provides a variety of protection applications. If you have an active internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves erratically, crashes unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.
How do I get to Start?
Press the Windows key or select the Windows Start button on the lower left-hand corner of the screen. Selecting it will open Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button to show a list of installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button and select the power icon > Shut down. You can also turn off the computer by right-clicking the Windows Start button > Shut down or sign out > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer running, but not be disturbed by notifications. Press the Windows key or select the Windows Start button and select Settings > System > Notifications & actions. From here you can enable/disable notifications for all of your apps or choose which apps to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue.
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a slideshow of images, or to show you quick status and notifications to suit your personal needs. To change the background, press the Windows key or select the Windows Start button and select Settings > Personalization > Lock screen. From here you can:
- Select a background image for the lock screen
- Turn the Slideshow on or off
- Select lock screen apps.
How do I set up the lock screen slideshow?
- Press the Windows key or select the Windows Start button and select Settings > Personalization.
- Under Lock screen, select Slideshow.
- Select Add a folder and open the folder you wish to use (your Pictures folder will open by default). Select Choose this folder to add the folder to the lock screen slideshow.
- Select a folder and select Remove to remove the folder from the lock screen slideshow.
- Change the other settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on Start that you want it to appear. Other tiles will be moved to accommodate the tile in its new location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to arrange Start to your liking. Right-click on an app and select Pin to Start to create a new group on Start. From here, you can drag the tile to an existing group on Start. You can give the group(s) a name and arrange the tiles within the groups to suit your needs.
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a size from the menu that appears.
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the screen and type ‘Resolution’ in the text box to display the results; select Change the resolution of the display. Alternatively, you can also right-click anywhere on the desktop and select Display settings > Display.
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to search for the Alarms & Clock app.
- Select an alarm from the list, or select the + in the lower-right corner to create a new alarm.
- Enter the Alarm name.
- Set the time by choosing the hour and minute.
- Choose which days the alarm should go off.
- Select the sound notification.
- Select the snooze time.
- Select the Save icon in the bottom right-hand corner to save the alarm.
- Select On or Off to activate or deactivate the alarm.
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and click search box, start typing the name of the app you would like to open.
How do I make an app appear on Start?
If you’re in all apps list and you want to make an app appear on Start, right-click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove the tile from Start.
How do I make an app appear on my taskbar?
If you’re in all apps list and you want to make an app appear on the taskbar, right-click an app or tile and select More > Pin to taskbar.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps from Microsoft Store.
I can’t find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and click search box. Type the name of the app you would like to open. Alternatively, open all apps list and scroll to ’Windows Accessories’ to see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in to Windows. You can use any email address, but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites. When you sign in to your PC with a Microsoft account, you’ll connect your PC to the people, files, and devices you care about.
Do I need a Microsoft ID?
You do not need a Microsoft ID to use Windows 10, but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID.
How do I get a Microsoft ID?
If you’ve already installed Windows 10 and didn’t sign in with a Microsoft account or you don’t have a Microsoft account and want to get one, press the Windows key or select the Windows Start button > Settings > Accounts > Sign in with a Microsoft account instead, and follow the onscreen instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings > Update & Security > Windows Update. Select Advanced options to configure the settings.
Where can I get more information?
For more information please visit the following pages:
- Windows 10 information: http://www.microsoft.com
- Support FAQs: support.acer.com
What are the troubleshooting tips for my computer?
This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see “Error messages” below. If the problem cannot be resolved, contact your dealer.
What are the error messages and their corrective actions?
| Error messages | Corrective action |
|---|---|
| CMOS battery bad | Contact your dealer or an authorized service center. |
| CMOS checksum error | Contact your dealer or an authorized service center. |
| Disk boot failure | Insert a system (bootable) disk, then press Enter to reboot. |
| Equipment configuration error | Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. |
| Hard disk 0 error | Contact your dealer or an authorized service center. |
| Hard disk 0 extended type error | Contact your dealer or an authorized service center. |
| I/O parity error | Contact your dealer or an authorized service center. |
| Keyboard error or no keyboard connected | Contact your dealer or an authorized service center. |
| Keyboard interface error | Contact your dealer or an authorized service center. |
| Memory size mismatch | Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. |
| If you still encounter problems after going | through the corrective measures, please contact your dealer or an authorized service center for assistance. |
What are the first steps to protect my computer on the net?
It is vital to protect your computer from viruses and attacks over the internet. A comprehensive internet security program is offered when you first start your computer. You should activate this protection as soon as possible, certainly before you connect to the internet.
How do I choose an Internet Service Provider?
Using the internet has become a natural part of daily computing. Just a few simple steps can connect you to a vast collection of knowledge and communication tools. To accomplish these steps you should first select an Internet Service Provider (ISP), which supplies the connection between your computer and the internet. You should research the ISPs available in your region, not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the internet (you may need additional software or a special ‘box’ that connects to your phone line).
What are the different connection types?
Depending on your computer model, your location and your communication needs, you have several ways to connect to the internet.
How do I connect to the internet using dial-up?
Some computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the internet using your telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the internet as the connection speed is low and connection time is typically charged per hour.
How do I connect to the internet using DSL (e.g. ADSL)?
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the internet (this requires a ‘micro-filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped phone exchange (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable internet connection. As the connection is always-on, it is generally charged at fixed monthly rates.
How do I connect to the internet using cable?
A cable connection provides fast and always-on internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the internet.
How do I connect to the internet using a cellular connection?
A cellular connection allows you to use cellular networks (such as those used by a mobile phone) to connect to the internet while away from home. The socket for a SIM card may be built in to your computer, or may require an external device, such as a USB modem or even an appropriately equipped mobile phone.
What are the requirements for a DSL connection?
A DSL connection requires an appropriate modem. A modem is usually provided by the ISP when you register. Many of these modems include an ‘router’ that provides network and Wi-Fi access.
What are the requirements for connecting to the internet using a SIM card?
If your computer includes a SIM card slot, you require a compatible SIM card and a contract with a cellular provider. Before using the cellular features, check with your service provider to see if any additional charges will be incurred, especially roaming charges.
What is a LAN?
A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an internet connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
What is a wireless LAN or WLAN?
A wireless LAN or WLAN is a wireless local area network, which may link two or more computers without using wires. Setting up a wireless network is easy and allows you to share files, peripheral devices and an internet connection.
What are the benefits of a wireless network?
- Mobility: Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network, for example a printer or scanner. Also you can share an internet connection with other computers in your home.
- Installation speed and simplicity: Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings.
What are the components of a wireless LAN?
To set up your Wireless network at home you need to have the following:
- Access point (router): Access points (routers) are two-way transceivers that broadcast data into the surrounding environment. Access points act as a mediator between wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high-speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their services.
What is a network cable (RJ45)?
A network cable (also called RJ45 cable) is used to connect the host computer to the access point; this type of cable may also be used to connect peripheral devices to the access point.
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