ACER TRAVELMATE P2 P215-41-G2 (01) PDF Document

If your ACER TRAVELMATE P2 P215-41-G2 runs on Windows OS, it may have been registered automatically when you started it up for the first time.

If the record is not found, please follow the steps below to register:

1. Ensure you are connected to the Internet.

2. Go to http://www.acer.com/register-product.

3. Sign in or sign up for an Acer ID.

4. Enter the S/N or SNID of your device to register it.

To turn the power off on your ACER TRAVELMATE P2 P215-41-G2, you can do any of the following:

• Use the Windows shutdown command: Press the Windows key or select the Windows Start button, then select Power > Shut down.

• Right-click the Windows Start button > Shut down or sign out > Shut down.

If you cannot power off the computer normally, press and hold the power button for up to ten seconds to shut down the computer. If you turn off the computer and want to turn it on again, wait at least two seconds before powering up.

If you need to power down the ACER TRAVELMATE P2 P215-41-G2 for a short while but don’t want to completely shut it down, you can put it to Sleep by doing any of the following:

• Press the power button.

• Press the sleep hotkey.

• Press the Windows key or select the Windows Start button, select Power > Sleep.

• Right-click the Windows Start button > Shut down or sign out > Sleep.

Your computer will serve you well if you take care of it.

• Only use the adapter provided with your device, or an Acer-approved adapter to power your device.

• Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.

• Do not expose the computer to temperatures below 0° C (32° F) or above 50° C (122° F).

• Do not subject the computer to magnetic fields.

• Do not expose the computer to rain or moisture.

• Do not spill water or any liquid on the computer.

• Do not subject the computer to heavy shock or vibration.

• Do not expose the computer to dust or dirt.

• Never place objects on top of the computer.

• Do not slam the computer display when you close it.

• Never place the computer on uneven surfaces.

Here are some ways to take care of your AC adapter:

• Do not connect the adapter to any other device.

• Do not step on the power cord or place heavy objects on top of it. Route the power cord and any cables away from where people walk.

• When unplugging the power cord, do not pull on the cord itself but pull on the plug.

• The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating.

When cleaning the computer, follow these steps:

1. Turn off the computer.

2. Disconnect the AC adapter.

3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.

If your computer is dropped or visibly damaged, or does not work normally, please contact your nearest authorized Acer service center.

The useful lifespan of a battery is adversely affected by the following behavior:

• Constantly charging the battery/device when already at full capacity.

• Charging the battery/device at temperatures above 35 °C (95 °F) or below 0 °C (32 °F).

To prevent damage, follow these precautions:

• Stop charging the battery once it reaches 100% capacity; regularly or frequently charging a fully charged battery for an extended period of time may cause battery deformation or damage. We recommend that you recharge the device when the battery level drops below 70% capacity.

• Do not charge battery in temperatures above 35 °C (95 °F) or below 0 °C (32 °F). Charging in abnormally high or abnormally low temperatures can cause battery deformation or damage.

• The charging port must be clean and free from debris and should only be used with Acer charging equipment. Use of a non-Acer battery or charging equipment can cause damage to the product and will void the warranty.

• If you plan to store the device for a long period of time, turn-off the device, remove AC power and store the product at room temperature (0 °C – 35 °C) in a dry (humidity: 45% – 80%), well-ventilated area. Avoid direct sunlight, high temperatures and high humidity. Do not leave your device’s battery completely discharged for a long period of time; this may cause battery deformation or damage. We recommend that the battery is checked and charged to approximately 50% capacity every 6 months.

• ONLY CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED AREA.

• USB 3.2 Gen 1 compatible ports are blue.

• Compatible with USB 3.2 Gen 1 and earlier devices.

• For optimal performance, use USB 3.2 Gen 1-certified devices.

• Defined by the USB 3.2 Gen 1 specification (SuperSpeed USB).

• USB 3.2 Gen 2 with transfer speeds up to 10 Gbps.

• Supports DisplayPort audio/video output.

• Delivers up to 3 A at 5 V DC for USB charging.

• DC-in: requires power adapter or power source providing 65 W at 19/20 V.

For optimal performance, please use a certified Acer power adapter or USB Power Delivery device.

To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.

Single-finger slide

Slide a finger across the touchpad to move the cursor.

Single-finger press or tap

Press the touchpad down, or lightly tap the touchpad with your finger, to perform a ‘click’, which will select or start an item. Quickly repeat the tap to perform a double tap or ‘double click’.

Two-finger press

Lightly tap the touchpad with two fingers to perform a ‘right click’. In the Start screen, this will toggle the app commands. In most apps this will open a context menu related to the selected item.

Two-finger slide

Swiftly scroll through web pages, documents and playlists by placing two fingers on the touchpad and moving both in any direction.

Two-finger pinch

Zoom in and out of photos, maps and documents with a simple finger-and-thumb gesture.

Three-finger press

Lightly tap the touchpad with three fingers to open the Search Windows.

Three-finger swipe

• Swipe up to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.

• Swipe down to minimize all open windows and show Desktop; swipe upwards to restore the minimized windows.

• Swipe left or right to switch between open windows.

Four-finger press

Lightly tap the touchpad with four fingers to open the Action Center.

Four-finger swipe

• Swipe up to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.

• Swipe down to minimize all open windows and show Desktop; swipe upwards to restore the minimized windows.

To change the touchpad settings to suit your personal requirements, please do the following:

1. In the icon tray in the lower right-hand corner of the screen, select the Notifications icon to open the Notifications pane.

2. Select All settings.

3. Select Devices > Touchpad.

4. Now you can adjust the settings to suit your personal needs. You can switch off the touchpad if you prefer to use a mouse. Or you can adjust the touchpad sensitivity to suit your needs. Scroll down to see more settings.

It is recommended to use a USB drive with a capacity of 16 GB or larger, as the backup requires at least 8 GB of storage after formatting.

1. From Start, select Control Center then Recovery Management.

2. Select the Backup tab and click Get started for Create backup to open the Backup window.

3. If you would like to backup not only your files but also the entire system, select Go to Backup and Restore (Windows 7).

4. Select Security and Maintenance in the left pane.

5. Select Recovery to open the Advanced recovery tools window.

6. Select Create a recovery drive to open the Recovery Drive window.

7. Make sure Back up system files to the recovery drive is selected and click Next.

8. Plug in the USB drive and wait for the PC to detect the USB drive then click Next.

9. Everything on the drive will be deleted. Click Create to continue.

10. You will be shown the backup progress on the screen.

11. Follow the process until it completes.

12. Unplug the USB drive and label it clearly. Write a unique, descriptive label on the backup, such as ‘Windows Recovery Backup’. Make sure you keep the backup in a safe place that you will remember.

You can use these backups to install the wireless and LAN drivers if you install another operating system.

1. From Start, select Control Center then Recovery Management.

2. Select the Backup tab and click Get started for Backup wireless and LAN drivers. Choose a folder to save your drivers and select OK.

This process will remove any apps you have installed on your PC.

1. From Start, select Control Center then Recovery Management.

2. Select the Restore tab and click Get started to open the Recovery window.

3. Click Get started under Reset this PC.

4. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue.

5. Choose from the two options – Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.)

6. Click Change settings to open the Choose settings options.

7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue.

8. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.

9. You will be shown the reset progress on the screen. The screen will turn off during the reset process.

10. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.

11. Follow the process until it completes.

12. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

This process will reinstall your operating system and remove all of your personal files, apps, and settings.

1. From Start, select Control Center then Recovery Management.

2. Select the Restore tab and click Get started to open the Recovery window.

3. Click Get started under Reset this PC.

4. Select Remove everything to reset your PC back to its factory default.

5. Choose from the two options – Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.)

6. Click Change settings to open the Choose settings options.

7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue.

8. Click Reset to continue.

9. You will be shown the reset progress on the screen. The screen will turn off during the reset process.

10. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.

11. Follow the process until it completes.

12. When your PC has completed the reset process, Windows will use factory default settings.

To use Bluetooth, you must ensure that Bluetooth is enabled on both devices and that the devices are “paired” (or connected).

1. Press the Windows key or select the Windows Start button > Settings > Devices > Bluetooth & other devices, and click the toggle under Bluetooth to enable/disable it.

2. Click on Add Bluetooth or other device then select the device that you want to add.

3. Your computer will automatically start searching for devices, as well as make itself visible to other devices.

4. Select the device you wish to pair from the list of discovered devices.

5. After pairing, if there is a code displaying on the screen, enter that code on the device to proceed with the connection.

Some devices using older versions of Bluetooth technology require both devices to enter a PIN. In the case of one of the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually “0000” or “1234”).

1. Ensure you have a wireless router/access point and an internet connection. Make a note of the wireless network’s name and password (if necessary).

2. Click the Network icon in the notification area.

3. You will see a list of available wireless networks. Select the one you wish to use.

4. Once you select a wireless network, select Connect.

5. If required, enter the network’s password.

If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router. Then, you’ll be ready to get online.

If your ACER TRAVELMATE P2 P215-41-G2 has a SIM slot, you can connect to the internet using a cellular phone network. You must have a compatible SIM card and a data contract with your cellular provider.

Cellular Data will be turned on when a SIM card is inserted and detected. If it is not, follow these steps:

1. Press the Windows key or select the Windows Start button, click Settings in the Start menu.

2. Select Network & Internet to continue.

3. Select Mobile on the left, then click Connect.

4. Click the Network icon in the notification area to ensure your connection with a data plan is active.

An NFC transmitter is located on the right of the touchpad on your computer. To use NFC, do the following:

1. Press the Windows key or select the Windows Start button, click Settings in the Start menu.

2. Select Network & Internet to continue.

3. Select Flight mode on the left, click the toggle under NFC to enable it.

4. Make sure NFC is enabled if the other device is a smartphone, and bring the NFC transmitters on both devices together.

5. Follow the instructions on the screen.

The Bluelight Shield can be enabled to reduce blue-light emissions from the screen to protect your eyes. To configure it, search for ‘Quick Access’ in the Start Menu. From here you can toggle Bluelight Shield on or off, and you can choose from four different modes:

The first time you run Acer ProShield Plus, you will be required to set up Windows Hello. Click Set Up Windows Hello to begin. In the Windows Hello settings, select your Sign-in options (Windows Hello Face, Windows Hello Fingerprint, or Windows Hello PIN) and follow the onscreen directions.

Once the configuration is complete, you can use either of the following authentications to access the Acer ProShield Plus and decrypt encrypted files:

• Face

• Fingerprint

• PIN

In Acer ProShield Plus, you can select files to be completely removed from the hard disk. The File Shredder overwrites the data to make recovering the data impossible. Make sure you select only the information you want to shred. Once you have shredded a file or folder, it is impossible to recover the data.

The Personal Secure Drive (PSD) is a secure section of your hard disk where you can store and hide important files. You can only get access to the PSD via Windows Hello authentication.

In the PSD window in Acer ProShield Plus, select the edit button to open the Create a Personal Secure Drive (PSD) page, then set the Location and Capacity. Click Create to exit.

You can click the toggle button to Open or Close the PSD. You can also use the edit button to reset the Location and Capacity of the PSD.

To use the fingerprint reader, you must first configure it to recognize your fingerprint.

1. Select the Start button, then select Settings > Accounts > Sign-in options to set up Windows Hello.

2. Set a password if you have not already done so.

3. Set a PIN code.

4. In Windows Hello Fingerprint, select Set up to configure the fingerprint reader.

5. In the Windows Hello set up window, select Get started to begin the fingerprint configuration.

6. Enter your PIN to confirm your identity.

7. When the Windows Hello setup window appears, follow the onscreen directions. Press and hold your finger on the fingerprint sensor and then lift. Repeat this step until the fingerprint configuration is complete.

8. Once the fingerprint configuration is complete, you will be able to sign in or unlock your computer by placing your fingerprint on the fingerprint reader. You may select Add another finger to add another fingerprint to unlock the computer.

To use the Face Recognition function, you must first configure it to recognize your face.

1. Select the Start button, then select Settings > Accounts > Sign-in options to set up Windows Hello.

2. Set a password if you have not already done so.

3. Set a PIN code.

4. In Windows Hello, select Set up to configure the Face Recognition.

5. In the Windows Hello set up window, select Get started to begin the Face Recognition configuration.

6. Enter your PIN to confirm your identity.

7. When the Windows Hello setup window appears, look directly at the camera and keep your face in the frame. Wait for the process to be complete.

8. Once the face recognition configuration is complete, you will be able to sign in or unlock your computer with your face. You can click Improve Recognition to improve the recognized images so that Windows Hello can recognize your face in different lighting and if your appearance changes, such as with or without glasses on.

To activate the BIOS utility, press F2 while the computer logo is being displayed during boot up.

To set the boot sequence in the BIOS utility, activate the BIOS utility by pressing F2 during startup, then select Boot from the categories listed on the top of the screen. Adjust the settings as needed, then select F10 to properly save and exit.

To set a password on boot, activate the BIOS utility by pressing F2 during startup, then select Security from the categories listed on the top of the screen.

Find Set Supervisor Password and enter a password to enable this feature. Once you have entered a password for this feature, you may then enable/disable Password on Boot.

Remember to select F10 to properly save and exit the BIOS utility when you are done making changes.

Your computer uses Fast startup to start quickly, but this also uses a small amount of power to check for signals to start, which will slowly drain the battery. To reduce power requirements, turn off Fast startup:

1. Press the Windows key or select the Windows Start button then select Settings > System > Power & sleep.

2. Select Additional power settings.

3. Select Choose what the power buttons do.

4. Select Change settings that are currently unavailable.

5. Scroll down and disable Turn on fast startup.

6. Select Save changes.

Before you use a battery pack for the first time, there is a conditioning process that you should follow:

1. Connect the AC adapter and fully charge the battery.

2. Turn on the computer and complete setting up the operating system.

3. Disconnect the AC adapter.

4. Operate the computer using battery power.

5. Fully deplete the battery until the battery-low warning appears.

6. Reconnect the AC adapter and fully charge the battery again.

Follow these steps again until the battery has been charged and discharged three times.

Optimizing battery life helps you get the most out of battery operation. You are advised to follow the suggestions set out below:

• Use AC power whenever possible, reserving battery for mobile use.

• Remove accessories that are not being used (e.g. a USB disk drive), as they can continue to draw power.

• Store your PC in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster.

• Excessive recharging decreases the battery life.

• Look after your AC adapter and battery.

When the battery-low warning appears, the recommended course of action depends on your situation:

Follow these steps to disconnect your computer from external accessories:

1. Save any open files.

2. Shut down the computer or put it into Sleep or Hibernate mode.

3. Close the display cover.

4. Disconnect the cord from the AC adapter.

5. Disconnect the keyboard, pointing device, printer, external monitor and other external devices.

6. Disconnect the Kensington / Noble lock if you are using one to secure the computer.

1. Check that the computer is powered off and the monitor power switch is turned off.

2. Attach the video cable to the monitor port on the computer.

3. Connect the monitor power cable and plug it into a properly grounded wall outlet.

4. Follow any setup instructions in the monitor’s user’s guide.

5. Turn on power to the monitor, then the computer.

6. The correct resolution and refresh rate should be detected automatically. If necessary, change the display settings used by the computer. To access display controls, right-click anywhere on the desktop and select Display settings.

Check if power is being supplied to the computer. If there is no power, check the following:

• If you are using the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. You may need to wait a few minutes before trying to turn your computer on again.

• Make sure that the AC adapter is properly plugged into the computer and to the power outlet.

If power is being supplied to the computer, check the following:

• Do you have a USB storage device (USB drive, CD drive or smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del to restart the system.

The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on.

If pressing a key does not turn the display back on, three things might be the cause:

• The brightness level might be too low. Use the Brightness up hotkey (Fn + F4) to adjust the brightness level.

• The display device might be set to an external monitor. Press the display toggle hotkey (Fn + F5) to toggle the display back to the computer.

• The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power button to resume.

Check the following:

• The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume.

• The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control hotkeys (Fn + F10 to decrease, Fn + F11 to increase) to adjust the volume.

• If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.

Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose.

• Make sure that the printer is connected to a power outlet and that it is turned on.

• Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.

This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer. Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option.

Before performing a restore operation, please check the BIOS settings:

1. If there is a D2D Recovery setting in Main, make sure it is Enabled.

2. Exit the BIOS utility and save changes. The system will reboot.

If you receive an error message, note the message and take the corrective action from the table below.

Ransomware is a form of malware that will encrypt personal data files on your computer and attached devices. What to do if you’re infected:

• Avoid getting infected in the first place by staying protected with internet security software.

• Perform regular backups of all your data either online or to a separate external hard drive that is only attached to your computer while performing the backup. Ransomware has been known to lock access to external hard drives attached to the computer.

• If you are infected with ransomware, think twice before you pay the ransom. There is no guarantee the cybercriminal will unlock your files and you’ll be funding them to prey upon another innocent victim.

If you’re infected you probably don’t realize it as bots are notoriously quiet. Your Internet Service Provider might send you a notification alerting you that they found a threat on your network and that you need to remove the bot. If you have a bot, use internet security software to scan all of your devices.

Take steps to avoid infection by staying protected with internet security software. If you subscribed to a security software and think you may have a virus, contact the software’s support technicians to help eliminate the virus.