ACER ASPIRE GO 14 AG14-31P (01) PDF Document

To turn the power off on your ACER ASPIRE GO 14 AG14-31P, you can do one of the following:

• Use the Windows shutdown command: Press the Windows key or select the Windows Start button, then select Power > Shut down.

• Right-click the Windows Start button > Shut down or sign out > Shut down.

If you need to power down your ACER ASPIRE GO 14 AG14-31P for a short while but do not want to completely shut it down, you can put it into Sleep mode by doing any of the following:

• Press the power button.

• Press the sleep hotkey.

• Press the Windows key or select the Windows Start button, then select Power > Sleep.

• Right-click the Windows Start button > Shut down or sign out > Sleep.

If you cannot power off the ACER ASPIRE GO 14 AG14-31P normally, press and hold the power button for up to ten seconds to shut down the computer. If you turn off the computer and want to turn it on again, wait at least two seconds before powering up.

Your ACER ASPIRE GO 14 AG14-31P will serve you well if you take care of it. Follow these tips:

• Only use the adapter provided with your device, or an Acer-approved adapter to power your device.

• Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.

• Do not expose the computer to temperatures below 0° C (32° F) or above 50° C (122° F).

• Do not subject the computer to magnetic fields.

• Do not expose the computer to rain or moisture.

• Do not spill water or any liquid on the computer.

• Do not subject the computer to heavy shock or vibration.

• Do not expose the computer to dust or dirt.

• Never place objects on top of the computer.

• Do not slam the computer display when you close it.

• Never place the computer on uneven surfaces.

Here are some ways to take care of your AC adapter:

• Do not connect the adapter to any other device.

• Do not step on the power cord or place heavy objects on top of it. Route the power cord and any cables away from where people walk.

• When unplugging the power cord, do not pull on the cord itself but pull on the plug.

• The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating.

When cleaning your ACER ASPIRE GO 14 AG14-31P, follow these steps:

1. Turn off the computer.

2. Disconnect the AC adapter.

3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.

If your computer is dropped or visibly damaged, or does not work normally, please contact your nearest authorized Acer service center.

The useful lifespan of a battery is adversely affected by constantly charging it when already at full capacity, or charging it at temperatures above 35°C (95°F) or below 0°C (32°F). To prevent damage, follow these precautions:

• Stop charging the battery once it reaches 100% capacity. Regularly or frequently charging a fully charged battery for an extended period may cause battery deformation or damage. It is recommended to recharge the device when the battery level drops below 70%.

• Do not charge the battery in temperatures above 35°C (95°F) or below 0°C (32°F). Charging in abnormally high or low temperatures can cause damage.

• The charging port must be clean and free from debris and should only be used with Acer charging equipment. Use of a non-Acer battery or charging equipment can cause damage and will void the warranty.

• If you plan to store the device for a long period, turn it off, remove AC power, and store it at room temperature (0°C – 35°C) in a dry, well-ventilated area. Avoid direct sunlight, high temperatures, and high humidity. Do not leave the battery completely discharged for a long time. The battery should be checked and charged to approximately 50% capacity every 6 months.

• ONLY CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED AREA.

Batteries may explode if not handled properly. Please adhere to the following warnings:

• Do not disassemble or dispose of batteries in fire.

• Do not short external contacts, crush, puncture or otherwise tamper with batteries. Keep batteries away from children.

• Follow local regulations when disposing of used batteries.

Improper replacement or mishandling could damage the battery, cause overheating, result in injury, and risk fire or explosion. A built-in battery must be replaced by an authorized service center. Do not attempt to replace or remove the battery by yourself.

USB Type-A information

• USB 3.2 Gen 1 compatible port(s): blue.

• Compatible with USB 3.2 Gen 1 and earlier devices.

• For optimal performance, use USB 3.2 Gen 1-certified devices.

• Defined by the USB 3.2 Gen 1 specification (SuperSpeed USB).

USB Type-C information

• Supports DisplayPort audio/video output.

• Delivers up to 3 A at 5 V DC for USB charging.

• DC-in: requires power adapter or power source providing 65 W at 19 V. For optimal performance, please use a certified Acer power adapter or USB Power Delivery device.

Right View

Rear View

The keyboard of your ACER ASPIRE GO 14 AG14-31P has special keys that activate specific functions. The function is marked with an icon.

To activate hotkeys on your ACER ASPIRE GO 14 AG14-31P, press and hold the Fn key before pressing the other key in the hotkey combination.

Note: To swap the hotkey and special function of the F1 to F12 keys, change the function key setting in the BIOS. To open the BIOS, press F2 when starting your computer, then select the Main menu and change Function key behavior to Function keys. (Specifications vary depending on model.)

The Windows OS Desktop on your ACER ASPIRE GO 14 AG14-31P has several key components.

Here are some tips for managing apps in Windows on your ACER ASPIRE GO 14 AG14-31P:

• Where are my apps? Move your cursor to the lower center of the screen and click the search icon, then start typing the name of the app you would like to open.

• How do I make an app appear on Start? If you’re in the all apps list and you want to make an app appear on Start, right-click the app and select Pin to Start.

• How do I remove an app from Start? Right-click an app to select it and select Unpin from Start to remove the app from Start.

• How do I make an app appear on my taskbar? If you’re in the all apps list and you want to make an app appear on the taskbar, right-click an app and select More > Pin to taskbar.

Press the Windows key or select the Windows Start button and select Settings > System > Notifications. From here you can enable/disable notifications for all of your apps or choose which apps to enable/disable.

Press the Windows key or select the Windows Start button > Settings > Windows Update. Select Advanced options to configure the settings.

The Precision Touchpad on your ACER ASPIRE GO 14 AG14-31P supports various gestures:

• Single-finger slide: Slide a finger across the touchpad to move the cursor.

• Single-finger press or tap: Press the touchpad down, or lightly tap it with your finger, to perform a ‘click’. Quickly repeat the tap for a double tap or ‘double click’.

• Two-finger press: Lightly tap the touchpad with two fingers to perform a ‘right click’.

• Two-finger slide: Swiftly scroll through web pages, documents and playlists by placing two fingers on the touchpad and moving both in any direction.

• Two-finger pinch: Zoom in and out of photos, maps and documents with a simple finger-and-thumb gesture.

• Three-finger press: Lightly tap the touchpad with three fingers to open the Search Windows.

• Three-finger swipe: Swipe up to open Task View. Swipe down to minimize all open windows and show Desktop. Swipe left or right to switch between open windows.

• Four-finger press: Lightly tap the touchpad with four fingers to open the Action Center.

• Four-finger swipe: Swipe up to open Task View. Swipe down to minimize all open windows and show Desktop.

To change the touchpad settings on your ACER ASPIRE GO 14 AG14-31P to suit your personal requirements, please do the following:

1. In the icon tray in the lower right-hand corner of the screen, select the Network, Sound and Battery icon to open the Quick settings pane.

2. Select All settings.

3. Select Bluetooth & devices > Touchpad.

4. Now you can adjust the settings to suit your personal needs. You can switch off the touchpad if you prefer to use a mouse, or you can adjust the touchpad sensitivity. Scroll down to see more settings.

Recovery Management allows you to quickly and easily back up your files. Follow these steps:

1. From Start, select Care Center in the all apps list, then select Recovery Management.

2. Select the Backup tab and click Get started for Create backup to open the Backup window.

3. Click Set up syncing for OneDrive folder syncing to continue.

4. Make sure the folders that you want to back up are selected and click Start back up to continue.

5. You can select View sync progress to watch files sync until it completes.

6. To open the OneDrive folder, double click the OneDrive icon in the notification area.

You can back up your wireless and LAN drivers to use them if you install another operating system.

1. From Start, select Care Center in the all apps list, then select Recovery Management.

2. Select the Backup tab and click Get started for Backup wireless and LAN drivers.

3. Choose a folder to save your drivers and select OK.

4. You will be shown the backup progress on the screen.

If you have apps installed on your PC, they will be removed during this process. This process will reinstall Windows, change settings back to their factory defaults, and remove all preinstalled apps and programs without removing your personal files.

1. From Start, select Care Center in the all apps list, then select Recovery Management.

2. Select the Restore tab and click Get started to open the Recovery window.

3. Click Reset PC.

4. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files.

5. Choose from the two options – Cloud download or Local reinstall – to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.)

6. Click Change settings to open the Choose settings options if needed.

7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue.

8. Click Reset to continue. This will take a while and your PC will restart.

9. You will be shown the reset progress on the screen. The screen will turn off during the reset process.

10. The screen will turn back on when it is installing Windows. Your PC will restart several times.

11. Follow the process until it completes. Windows will have been reset back to its factory default settings without removing your personal files.

This process will reset your PC back to its factory default settings, removing all personal files, apps, and settings.

1. From Start, select Care Center in the all apps list, then select Recovery Management.

2. Select the Restore tab and click Get Started to open the Recovery window.

3. Click Reset PC.

4. Select Remove everything to reset your PC back to its factory default.

5. Choose from the two options – Cloud download or Local reinstall – to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.)

6. Click Change settings to open the Choose settings options if needed.

7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue.

8. Click Reset to continue.

9. You will be shown the reset progress on the screen. The screen will turn off during the reset process.

10. The screen will turn back on when it is installing Windows. Your PC will restart several times.

11. Follow the process until it completes.

12. When your PC has completed the reset process, Windows will use factory default settings.

To use Bluetooth, you must ensure it is enabled on both devices and that the devices are “paired”.

1. Press the Windows key or select the Windows Start button > Settings > Bluetooth & devices, and click the toggle under Bluetooth to enable/disable it.

2. Click on Add device then select the device that you want to add.

3. Your computer will automatically start searching for devices, as well as make itself visible to other devices.

4. Select the device you wish to pair from the list of discovered devices.

5. After pairing, if there is a code displaying on the screen, enter that code on the device to proceed with the connection.

Note: Some devices using older versions of Bluetooth technology require both devices to enter a PIN. If one device has no inputs (like a headset), the passcode is hardcoded (usually “0000” or “1234”). Consult your device’s user manual for more information.

Your computer’s wireless connection is turned on by default. To connect to a wireless LAN, follow these steps:

1. Ensure you have a wireless router/access point and an internet connection. Make a note of the wireless network’s name and password (if necessary).

2. Click the Network icon in the notification area.

3. Select Manage WiFi connections.

4. You will see a list of available wireless networks. Select the one you wish to use.

5. Once you select a wireless network, select Connect.

6. If required, enter the network’s password.

Select the Checkup tab in AcerSense to evaluate the health of your system components including battery, storage, and RAM with a single click on Checkup All.

• Battery: You can check the battery’s health status by clicking the Check button. The Battery Power shows an estimate of the remaining battery time and percentage. It is recommended to perform Battery Calibration on a regular basis for optimal performance.

• Storage: To assess the health of your storage, click the Check button. You can see the current utilization of storage and available space. For improved performance, use either Quick Cleanup or Advanced Cleanup to remove temporary and unnecessary files.

• RAM: To assess the health status of your RAM, click the Check button and view the current RAM usage.

In the Personal Settings tab of AcerSense, you can select system usage mode, battery charging mode, and screen-related settings.

• System Usage Mode: Choose from three modes: Silent, Normal, and Performance. Select the one that best suits your use case. You can switch modes by pressing the Fn+F keys.

• Battery & USB Charging:

– Battery Charge Mode: Choose between Optimized Battery Charging (charges to 80% to enhance battery life, recommended) and Full Battery Charging (charges to maximum capacity).

– Power-off USB Charger: Use the designated USB port to charge mobile devices when the laptop is powered off or in Hibernation. You can set a battery level at which charging will automatically stop.

• Screen:

– Bluelight Shield: Enable to reduce blue-light emissions. You can toggle it on or off and choose from four modes: Low Reduction, Medium Reduction, High Reduction, and Long Hour Mode.

– Acer OLED Care Settings: To reduce the risk of OLED burn-in, you can toggle four settings on or off: Dark Mode Settings, Transparency Effect, Acer Screen Saver Settings, and Auto Hide Task Bar.

To use hotkeys, press and hold the Fn key while pressing another key. To swap the hotkey and special function of the F1-F12 keys, change the setting in the BIOS (press F2 on startup).

Setting passwords creates several levels of protection for your ACER ASPIRE GO 14 AG14-31P:

• Supervisor Password: Prevents unauthorized entry into the BIOS utility. Once set, you must enter this password to access the BIOS utility.

• User Password: Secures your computer against unauthorized use. Combine this with password checkpoints on boot-up and resume from Hibernation for maximum security.

• Password on Boot: Secures your computer against unauthorized use. Combine this with password checkpoints on boot-up and resume from Hibernation for maximum security.

When entering a password (Supervisor or User), if you enter it incorrectly, a warning message appears. You have three chances to enter a password correctly. If you fail after three tries, the system halts. To resolve this, press and hold the power button for four seconds to shut down the computer. Then turn the computer on again and retry.

To activate the BIOS utility on your ACER ASPIRE GO 14 AG14-31P, press F2 while the computer logo is being displayed during startup.

• Boot sequence: To set the boot sequence, activate the BIOS utility, then select Boot from the categories listed on the top of the screen.

• Setting passwords: To set a password on boot, activate the BIOS utility, then select Security. Find Set Supervisor Password and enter a password. Once set, you may then enable/disable Password on Boot.

Remember to select F10 to properly save and exit the BIOS utility when you are done making changes.

Your ACER ASPIRE GO 14 AG14-31P uses Fast startup to start quickly, but this uses a small amount of power which can slowly drain the battery. To reduce power requirements, you can turn off Fast startup:

1. Press the Windows key or select the Windows Start button, then search for “Choose a power plan”.

2. Select Choose what the power buttons do.

3. Select Change settings that are currently unavailable.

4. Scroll down and disable (uncheck) Turn on fast start-up.

5. Select Save changes.

Note: If Fast startup is off, your computer will take longer to start from Sleep and will not start if it receives a Wake on LAN instruction.

Before you use a battery pack for the first time, there is a conditioning process you should follow:

1. Connect the AC adapter and fully charge the battery.

2. Turn on the computer and complete setting up the operating system.

3. Disconnect the AC adapter.

4. Operate the computer using battery power.

5. Fully deplete the battery until the battery-low warning appears.

6. Reconnect the AC adapter and fully charge the battery again.

Follow these steps again until the battery has been charged and discharged three times. Use this process for all new batteries, or if a battery hasn’t been used for a long time.

Optimizing battery life helps you get the most out of battery operation. You are advised to follow these suggestions:

• Use AC power whenever possible, reserving battery for mobile use.

• Remove accessories that are not being used (e.g. a USB disk drive), as they can continue to draw power.

• Store your PC in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster.

• Excessive recharging decreases the battery life.

• Look after your AC adapter and battery.

When the battery-low warning appears, connect the AC adapter as soon as possible. Data may be lost if the battery is allowed to become fully depleted and the computer shuts down. The recommended course of action depends on your situation:

Follow these steps to disconnect your ACER ASPIRE GO 14 AG14-31P from external accessories:

1. Save any open files.

2. Remove discs from the optical drive (if applicable).

3. Shut down the computer or put it into Sleep or Hibernate mode.

4. Close the display cover.

5. Disconnect the cord from the AC adapter.

6. Disconnect the keyboard, pointing device, printer, external monitor and other external devices.

7. Disconnect the Kensington / Noble lock if you are using one.

When removing a USB storage device, you should right-click on the USB icon in the Windows task bar and select “Eject ” to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.

1. Check that the computer is powered off and the monitor power switch is turned off.

2. Attach the video cable to the monitor port on the computer.

3. Connect the monitor power cable and plug it into a properly grounded wall outlet.

4. Follow any setup instructions in the monitor’s user’s guide.

5. Turn on power to the monitor, then the computer.

6. The correct resolution and refresh rate should be detected automatically. If necessary, change the display settings used by the computer. To access display controls, right-click anywhere on the desktop and select Display settings.

First, check if power is being supplied to the computer. If the power indicator is off, there is no power. Check the following:

• If you are using the battery, it may be low. Connect the AC adapter to recharge the battery pack. You may need to wait a few minutes before trying to turn your computer on again.

• Make sure that the AC adapter is properly plugged into the computer and to the power outlet.

If power is being supplied, check the following:

• Do you have a USB storage device (USB drive, CD drive or smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del to restart the system.

The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on. If this does not work, three things might be the cause:

• The brightness level might be too low. Use the Brightness up hotkey to adjust the brightness level.

• The display device might be set to an external monitor. Press the display toggle hotkey to toggle the display back to the computer.

• The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power button to resume.

Check the following:

• The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume.

• The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control hotkeys to adjust the volume.

• If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.

Try attaching an external keyboard to a USB port on the computer. If it works, the internal keyboard cable may be loose. Contact your dealer or an authorized service center.

• Make sure that the printer is connected to a power outlet and that it is turned on.

• Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.

Restoring your computer helps restore the C: drive with the original software content that was installed when you purchased it. Warning: Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option.

Before performing a restore, check the BIOS settings:

1. If there is a D2D Recovery setting in the Main section of the BIOS, make sure it is Enabled.

2. Exit the BIOS utility and save changes. The system will reboot.

You can then proceed with the “Reset this PC and remove everything” procedure.

If you receive an error message, note the message and take the corrective action. The following table lists common error messages and the recommended course of action.

If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.

Ransomware is malware that encrypts your personal data files. To handle it:

• What to do if you’re infected: Avoid getting infected in the first place by staying protected with internet security software like McAfee Security. Also, perform regular backups of all your data either online or to a separate external hard drive that is only attached to your computer while performing the backup. Ransomware has been known to lock access to external hard drives attached to the computer.

If you are infected with ransomware, think twice before you pay the ransom. There is no guarantee the cybercriminal will unlock your files and you’ll be funding them to prey upon another innocent victim.

Good security habits can reduce your exposure to online crime:

• Protect your accounts with strong, unique passwords that use a combination of at least 10 uppercase and lowercase letters, symbols and numbers.

• Don’t click on random links or open unsolicited messages and attachments-particularly from people you don’t know.

• Don’t access any personal information or social media accounts over unprotected Wi-Fi networks.

• Use security software on your devices to help protect yourself from the latest threats.