YEALINK MP52 (01) PDF DOCUMENT

Soft Keys: Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.

Hold Key: Places a call on hold or resumes a held call.

Mute Key: Toggles the microphone on or off.

Transfer Key: Transfers a call.

Message Key: Accesses your voice messages.

Redial Key: Redials a dialed number.

Speakerphone Key: Enables you to place and receive calls using the speakerphone.

Headset Key: Toggles the headset on or off.

Volume Key: Adjust the volume of the handset, headset, speaker, or ringer.

The default LED status indicators are as follows:

Red: The phone is initializing.

Fast-flashing red (300ms): The phone is ringing.

Slowly-flashing red (1s): The phone has received a voicemail or missed a call.

Red for 500ms and off for 3s alternatively: The phone has entered power-saving mode.

Note: Your system administrator can configure the status of the power LED indicator.

1. Tap Sign in on the phone screen.

2. You will be connected to the Company Portal automatically. Tap Sign in from another device from the Sign in screen.

3. Go to the specified Microsoft device login URL on your computer.

4. Enter the code shown on your device and select Next.

5. Enter your user credentials or select the desired account to sign in. A confirmation message is displayed after you successfully sign into Microsoft Intune Company Portal.

1. Tap the Menu option (≡).

2. Tap Settings.

3. Tap Sign Out.

4. Select OK.

When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information, such as your scheduled meetings. When the phone is locked, you can still answer an incoming call. If the administrator forcibly enables the phone lock feature on the Microsoft Teams & Skype for Business Admin Center, you cannot disable it on the phone. For more information, contact your system administrator.

Note: The phone lock feature is not available to Common Area Phones.

To access the Voicemail screen where you can listen to voicemails or place calls to contacts:

Tap More > Voicemail.

The screen will display the Voicemail List and a Home Button to return to the home screen.

1. From the Calls screen, tap the contacts icon.

2. Enter the contact account information to search for the desired contact.

3. Tap the phone icon beside the contact to place an audio call.

Tip: You can tap the search button to search for a contact.

1. Do one of the following:

• Pick up the handset.

• Press the Speakerphone key.

• Press the HEADSET key.

• Tap the dial pad icon on the Calls screen.

2. Enter the contact number.

3. Tap Call.

When you are in a call, you can hold your current call and place a new call. Only one active call can be in progress at any time.

1. During a call, tap the back arrow icon to return to the Calls screen.

2. Tap the dial pad icon on the Calls screen or tap the search icon to search and then dial out the contact.

The active call is placed on hold and the new call is set up.

1. From the Calls > RECENT screen, tap the desired contact.

2. Tap the phone icon to place an audio call.

1. From the Voicemail screen, tap the voice mail record that you want to call.

2. Tap the phone icon to place an audio call.

Once the phone is locked, you can dial an emergency number without having to unlock it.

1. Tap the lock icon on the touch screen.

2. Tap Emergency Call.

3. Enter an emergency number and then tap call.

Yes. Tenant admins can add dial plans for their organization with normalization rules to enable extension dialing in Teams. YEALINK MP52 phones will auto dial in 3 seconds after an approved extension is dialed by the user using the dial pad.

Do one of the following:

• Pick up the handset.

• Press the Speakerphone key.

• Press the HEADSET key.

• Tap the answer icon on the screen.

• Tap the answer icon on the touch screen.

• The active call is placed on hold and the incoming call becomes active.

You can merge the active call and the held calls on your phone.

• During a call, tap the three dots icon (•••) > Merge with xx (xx refers to the contact name).

Note: If there are multiple calls on hold, you can choose one to merge.

1. To mute, press the mute key on the phone or tap the mute icon on the touch screen during a call. The mute key glows red.

2. To unmute, press the mute key on the phone or tap the unmute icon on the touch screen. The mute key glows green.

During a call, select the three dots icon (•••) > Put call on hold.

Do one of the following:

• If only one call is placed on hold, press the resume icon or tap Resume.

• If multiple calls are placed on hold, select the desired held call and do one of the following:

◦ Select the resume icon.

◦ Select the three dots icon (•••) > Swap call.

Do one of the following:

• Hang up handset.

• Press Headset key.

• Press Speakerphone key.

• Select the end call icon on the screen.

A blind transfer allows you to transfer a call immediately without consulting the recipient first.

1. During a call, press the transfer icon > Transfer now. The call is placed on hold.

2. Select the desired contact or search for a contact. The call is then connected to the number you are transferring to.

3. Select the end call icon to end the call on your end, or it will end automatically when the other party picks up.

A consultative transfer allows you to speak with the recipient before transferring the call.

1. During a call, press the three dots icon (•••) > Transfer > Consult first.

2. Select the desired contact or search for a contact.

3. After the party answers the call, select the three dots icon (•••) > Transfer beside the contact. It prompts you whether to transfer the call or not.

4. Tap OK to complete the transfer.

1. Go to Menu (≡) > Settings > Calling.

2. Enable Call forwarding.

3. Tap the Forward to field and then select Voicemail.

1. Go to Menu (≡) > Settings > Calling.

2. Enable Call forwarding.

3. Tap the Forward to field and then select Contact or number.

4. Add the desired number. The incoming calls are automatically forwarded to the contact or number.

1. Go to Menu (≡) > Settings > Calling > If unanswered.

2. Select a desired forwarded destination:

• Select Voicemail directly.

• Tap Contact or number, then add the target contact.

1. Place a call using one of the following methods:

• From the Calls screen, select the phone icon beside the contact of the OK key.

• From the Voicemail screen, select the voicemail record that you want to call, and select the phone icon.

• From the People screen, select the desired contact, and select the OK key.

2. Select the add participant icon, then select the add participant icon again.

3. Enter the participant account information to search and then add members.

4. After the party answers the call, select Done to initiate a conference.

During a meeting, select the more options icon (•••) > Put me on hold.

Select the resume icon (►) to resume the meeting.

1. During the conference call, tap the participants icon.

2. Tap Mute all.

All other participants in the conference call will be muted. Muted participants can only unmute themselves.

1. During the conference call, tap the participants icon.

2. Tap the desired participant and then select Mute participant.

The participant is muted.

1. During the conference call, tap the participants icon.

2. Tap the desired participant and then select Remove from the call.

The participant is displayed in the Other participants list and receives a prompt that they were removed from the conference.

1. During the conference call, tap the participants icon.

2. Tap the desired participant from the Other participants list and then select Ask to Join.

1. During the conference call, tap the participants icon.

2. Tap the desired participant and then select View profile.

1. During the conference call, tap the participants icon.

2. Select the add participant icon, then select it again.

3. Enter the participant account information to search and then add members.

Tap the end call icon. Other participants will remain connected.

1. From the Voicemail screen, tap the desired voicemail.

The voicemail will play automatically.

2. Select X or the OK key to stop playback.

After you listen to a message, you can delete it.

1. From the Voicemail screen, tap the desired voicemail.

2. Tap the trash bin icon at the bottom of the screen.

3. Tap DELETE when prompted to confirm.

1. Go to Menu (≡) > Settings > Device Settings > Language.

2. Select the desired language.

It will prompt if you are sure to change the language.

3. Tap OK.

Note: If your phone is set as a common area phone, go to Menu (≡) > Settings > Device Settings > Language(Admin only, default password: admin) to set the language.

If your device cannot obtain the time and date automatically, you can set them manually.

1. Go to Menu (≡) > Settings > Device Settings > Time & Date.

2. Tap Manual Settings from the Type field, and tap OK.

3. Enter the specific date and time in the Date and Time field respectively.

The built-in date formats available on the YEALINK MP52 are listed below:

To change the format:

1. Go to Menu (≡) > Settings > Device Settings > Time & Date.

2. Select the desired date format from the Date Format field.

3. Select the desired time format from the Time Format field.