TVONE CORIOGRAPHER V2.7 (01) PDF Document

The TVONE CORIOGRAPHER V2.7 is packed with features to help you create and manage your video walls. Its main features include:

• Simple, powerful, software interface

• Save window configurations as presets and transition between presets

• Rotate outputs in 1° increments

• Manage streaming media

• Use custom resolutions

• See your changes instantly with immediate mode

• Undo and redo your work

• Position your displays and windows with pixel-precision

Your CORIOmaster has 16 slots that can contain input or output modules. You can have up to 14 input modules and up to 14 output modules. Of the 14 input modules, up to five can be Dual stream input modules. You can only have one S/PDIF and analog audio module.

• In a CORIOmaster, slots 1 and 2 can only contain input modules, and slots 15 and 16 can only contain output modules.

• Only slots 4, 8, 5, 1, and 3 can contain Dual stream input modules. Install Dual stream input modules in this specific order.

• Only slot 18 can contain a S/PDIF and analog audio module.

It is recommended that you group your modules. Add input modules from slot 1 upwards, and add output modules from slot 16 downwards.

The buttons on the front panel of your CORIOmaster micro light up in different colors depending on the mode and status. Here’s a guide to what the colors mean:

You can use the front panel buttons to perform several actions:

• Selecting the active window: To select the active window, press and hold the button corresponding to that window until it starts flashing.

• Selecting a window to hear: You hear the audio source playing in the active window on the device connected to the S/PDIF output. To select a window to hear, press and hold the button corresponding to that window until it starts flashing.

• Selecting a preset or source: To select a preset or source, press and release the button corresponding to that preset or source.

• Changing between preset and source selection mode: Press and hold buttons 1 and 5 until they start flashing. The buttons change color to indicate the new mode.

The Dual stream input module allows you to decode and play media and images from a USB drive or internal storage, and video streams from IP sources. Its features include:

• Play two simultaneous channels of media, including IP streams

• Play video clips from a USB drive up to 4K @30 Hz

• Play single IP streams up to 100 Mb/s

• Play dual IP streams up to 40 Mb/s

• Play still images up to 8K

• Play streams with low latency

• Play media from a streaming server

• Create and save up to 20 playlists

• Primary channel supports up to 4K @30 Hz

• Secondary channel supports 1080p @60 Hz

• IP streams up to 1080p @60 Hz

• Full resolution and frame rate scaling

• Start playing media when your CORIOmaster starts

• Supports USB 2.0 and USB 3.0

• 16 or 128 GB internal storage

To get the best results from your tvONE products, it is recommended that you use the best quality connectors, cables, and adapters. Consider the points below:

• For best results with HDMI/DVI, use cables under 15 m long, or shorter if you use connection adapters. If you need to place your products more than 15 m apart, use a signal extender.

• For best results with HDMI, use High Speed or Premium High Speed HDMI cables.

• In industrial environments, use shielded Ethernet cables. Shielded Ethernet cables are often marked F/UTP or FTP. Use shielded Cat 6 cables with HDBaseT input and output modules and Dual stream input modules.

• Use good quality USB drives compatible with USB 3.0.

Here is an overview of the steps to set up a video wall:

1. Plan your video wall: Decide what you want your video wall to look like and what equipment you need. For best results, ensure all your displays use the same frame rate to avoid video tearing.

2. Install your hardware:

a. Position your displays.

b. Connect your displays and sources to the output and input modules. Connect the LAN port of the CPU module to your network.

c. Power on your CORIOmaster.

3. Install software: Install CORIOdiscover and CORIOgrapher. Download the latest version for best performance.

4. Connect to CORIOmaster: Open CORIOgrapher, select your CORIOmaster from the list, enter your username (default: admin) and password (default: adminpw), and select ‘Read’ to load your configuration. The first time you log in, make sure the ‘Secure’ option is cleared.

5. Optional – Enable secure mode: In Settings > Networking, select ‘Secure connection’ and save. CORIOmaster will restart. Log in again with the ‘Secure’ option selected.

6. Name ports: It is recommended to name your input and output ports in Settings > Slot Status to describe the connected devices.

7. Build the wall in CORIOgrapher: In the Wall Editor, add your displays and arrange them to match your physical video wall.

8. Add a window: Add a window and scale it to cover the entire video wall. Select ‘Take’ to send the video wall to your CORIOmaster.

9. Check your work: Verify that the correct source is playing and the picture is assembled correctly across the displays.

10. Add all sources: Repeat the process to add windows for all your sources and check that they work as expected.

Planning before you start installing saves time and effort. Consider the following questions:

Overall effect:

• What do you want your video wall to look like?

• How large is your video wall?

• What do you want to accomplish?

Displays:

• How many displays do you need?

• What are the sizes and bezel sizes of the displays?

• What is the native resolution of each display?

• Do you need displays that support HDCP?

• How many projectors do you need, and do you need to blend their edges?

Sources or inputs:

• What types, native resolution, and frame rate of sources do you need?

• Will the sources always be available? Is there any processing before the source reaches your CORIOmaster?

Windows:

• How many windows do you need for your desired effect?

• What level of quality is needed for each window?

Presets:

• Do you want to use presets in your video wall?

• What type of control system will you use to change between presets?

Once you have planned your setup, follow these steps to install the hardware:

1. Position displays and sources: Use your plan to position your screens or projectors. Note all measurements for accurate setup in CORIOgrapher. Position your sources, keeping cable length in mind (under 15m is best).

2. Connect displays: Connect your displays or projectors to the output modules of your CORIOmaster. Keep a note of which display is connected to which port.

3. Connect sources: Connect your sources to the input modules of your CORIOmaster. Keep a note of which source is connected to which port.

4. Connect to network: Connect your CORIOmaster to your network via the Ethernet port. If using a serial controller, connect it as well.

5. Power on: Connect your CORIOmaster to an electrical outlet and power it on.

The system requirements for running TVONE CORIOGRAPHER V2.7 are as follows:

• Works with PCs running Windows® 7 and 10

• Does not work with touch-screen-only devices, including tablets or phones

• Installs Windows® .NET 4.6, if you don’t have it

• Needs 600 MB of disk space during installation

• Is approximately 50 MB in size once installed

To use the preview feature, your PC must have Windows® Media Player installed, and it must have been launched at least once.

You can create a video wall configuration without being connected to a CORIOmaster. This allows you to plan your hardware needs or prepare a setup in advance.

1. From the Home screen, select ‘Create an Offline Configuration’.

2. In the Configuration Editor window, choose the device model (e.g., CORIOmaster mini) and give your configuration a name.

3. For each slot, choose an input or output module from the list to match your intended hardware setup.

Once created, you can save this configuration and send it to your CORIOmaster later.

Naming ports with descriptive labels helps you identify what is connected where, making it easier to manage your video wall.

1. In CORIOgrapher, go to Settings > Slot Status.

2. For each input and output port listed, enter a useful name (e.g., Camera 1, Screen1).

• Names must be unique and start with a letter.

• They can contain letters, numbers, and underscores.

• Maximum length is 21 characters.

3. To save your changes, select ‘Apply’. If you are working in an offline configuration, select Wall Editor > Save to File.

Secure mode uses HTTPS to encrypt all communication between CORIOgrapher and your CORIOmaster. This feature requires a CORIOmaster or CPU module purchased from 2019 onwards, as it needs a real time clock installed.

1. Log in to CORIOgrapher with the ‘Secure’ option cleared.

2. Go to Settings > Networking.

3. Select the ‘Secure connection’ checkbox.

4. Select Save > Save.

Your CORIOmaster will restart. You can then log in with the ‘Secure’ option checked.

Note: Secure mode disables unsecured connections over Ethernet. Unencrypted third-party controllers will not work over Ethernet in this mode.

After creating your basic video wall, you should test it to ensure everything is connected and configured correctly.

1. From the Wall Editor, select (WINDOWS) > Add.

2. Select a source and drag it onto the video wall.

3. Drag the edges of the window until it covers all of your displays.

4. Select ‘Take’ to send the video wall to your displays.

5. Check that your video wall looks correct. Make sure the source for the window is playing and that the picture is assembled correctly across all displays.

• If you see the wrong source, a blue screen, or no image, check your source connections, input port names, and ensure the source resolution is supported and that the display supports HDCP if required.

• If the image appears in the wrong places, check your display arrangement in CORIOgrapher, output port names, and physical display connections.

6. If the test was successful, delete the test window and repeat the test for each input source.

7. Once you are happy with the video wall, select ‘Take’ and then ‘Save on Device’ to save your settings.

You can test embedded audio inputs and outputs to ensure they are working correctly.

Testing embedded audio inputs:

1. From the Wall Editor, select ‘Immediate’ mode.

2. Select an audio source from the list under ‘Displays, Audio’. You will hear the audio from all displays and output devices associated with the current canvas.

3. Select each source in turn. If you cannot hear a source, check the audio settings on the source device, ensure the source is not muted in Wall Editor, and confirm ‘Audio Enabled’ is selected for the source in Settings > Slot Status.

Testing embedded audio outputs:

1. From the Wall Editor, select ‘Immediate’ mode.

2. From the ‘Displays & Windows’ panel, mute all the displays except the one you want to test.

3. Select an audio source from the list. You should hear audio from the display that is not muted.

4. Mute and unmute each display in turn until you have heard audio from all of them. If you can’t hear audio from a display, check its audio settings and ensure it’s not muted.

You can manage device settings from the Settings tab in CORIOgrapher.

To name your CORIOmaster:

Giving each unit a unique name makes it easier to find on a network.

1. Go to Settings > General.

2. Enter a new name for your CORIOmaster in the ‘Device Name’ field.

To reset your CORIOmaster to factory default settings:

This is useful if the unit becomes unstable or you need to remove all settings and presets. Be aware that this action deletes all your settings and configurations.

1. Go to Settings > General.

2. Select ‘Factory Reset (Settings and Presets)’.

You can save your settings to the CORIOmaster itself or to a file on your computer.

Backing up and restoring on your CORIOmaster:

This saves all settings, including presets, configuration, canvasses, play queues, network settings, and manually added streams.

• To back up: Go to Settings > Backup and Restore > Backup.

• To restore: Go to Settings > Backup and Restore > Restore.

Backing up and restoring to a file on your computer:

This saves most settings and is useful for copying configurations between similar units. Device name and network settings are not restored from a file to avoid conflicts.

• To back up: Select Wall Editor > Save to File. Choose a location and save.

• To restore: From the Home screen, connect to the target CORIOmaster. Under ‘Recent Configurations’, select the saved file, or select ‘Load Configuration from a file’ to browse for it.

Note: You cannot share saved settings between different sizes of CORIOmaster units (e.g., from a CORIOmaster mini to a standard CORIOmaster).

Administrators can create and edit up to four additional users, change user roles, and set timeout times.

To create or edit a user:

1. Go to Settings > Users.

2. To create a new user, choose an empty slot. To edit an existing user, find their details.

3. Enter a username (must start with a letter).

4. Select a user role (Administrator, Power User, or User).

5. Enter and confirm a new password (5-32 characters, must start with a letter).

6. Select the ‘Enable timeout’ option and set a time from 1-540 minutes. It’s recommended to set a timeout of 1-5 minutes to prevent locking out other users.

7. Select ‘Save’.

User Roles and Permissions:

To prevent your presets from behaving unexpectedly, follow these guidelines:

• Build your busiest preset first: Create the preset with the highest number of windows first. For other presets, instead of deleting windows, move them off-screen and shrink them to reduce bandwidth usage.

• Don’t use presets to add and remove windows: If you delete a window from a video wall, it is also deleted from any presets for that wall. Use the method above to hide windows instead.

• Don’t use presets to change window quality: Changes to window quality (e.g., from UHQ to EHQ) are not stored in presets.

• Don’t use 0 seconds for transition duration: If a preset includes a source change, set the transition time to at least 0.1 seconds for best results.

• Windows in presets are for one video wall only: You cannot use windows that are part of presets on more than one video wall.

You can create up to 20 playlists, each with up to 20 media items (still images, video clips, streams).

To create a new playlist:

1. In the Media Player manager, select Playlists and click the ‘+’ icon.

2. Enter a name and choose a resolution for your playlist.

3. Select your new playlist to open it in the editor.

4. Drag media items from the media browser into the playlist editor.

5. Make changes as needed (reorder items, remove items, change item duration).

6. To save the playlist permanently, click the save icon.

To save the play queue as a playlist:

1. From the play queue, select the menu icon (…) > Save as playlist.

2. Choose to create a new playlist or replace an existing one, then enter a name and resolution.

Replacing modules requires care to avoid damaging components. If you are not experienced, ask a qualified technician for help.

Removing a module from your CORIOmaster:

1. Unscrew the module you want to replace.

2. Loosen the screws of the module above or below the one you are removing.

3. Grip the silver handles and pull the module forward, out of the CORIOmaster. An extractor tool may be needed for modules with four or more ports.

Inserting a module into your CORIOmaster:

1. Insert the module into the guide rails.

2. Push the module firmly into the dock at the rear.

3. Screw the module in place.

4. Tighten the screws of the module above or below.

Removing a module from a CORIOmaster micro:

1. Remove the top cover of the CORIOmaster micro.

2. Remove the screws of the module(s) you want to replace.

3. Grip the silver handles, pull the module forward a short distance out of the dock, and then lift the module out. Keep it flat.

Inserting a module into your CORIOmaster micro:

1. Carefully lower the module into the unit and push it firmly into the dock.

2. Replace the screws loosely.

3. Replace the top cover.

4. Tighten all screws.

You can use CORIOdiscover to create and save up to 10 custom resolutions for inputs and outputs. You will need specific values from the manufacturer of your source or display.

To create a new custom resolution:

1. Open CORIOdiscover, select your device, and then select ‘Resolution Editor’.

2. Enter your administrator username and password.

3. From the dropdown, select ‘custom only’.

4. Find an empty custom slot and select ‘Edit’.

5. Enter a useful name for your custom resolution.

6. Enter the required values for options such as Scan type, Pixel Clock, Total pixels, Active pixels, Front Porch, Sync Pulse, Back Porch, and Polarity.

To create a custom resolution from a standard:

You can also base a custom resolution on a standard like CEA-861-D or VESA DMT/CVT.

1. In the ‘Edit Custom Resolution’ window, select a standard from the ‘Standard’ dropdown list.

2. Select a base resolution from the list.

3. Enter a name and adjust any other available options as needed.

To delete a custom resolution:

You cannot delete a custom resolution directly, but you can return it to its factory default setting, which removes your custom settings.

• From Resolutions, find the custom resolution you want to remove and select ‘Reset’.

If your CORIOmaster does not appear in the list, there could be several reasons, such as network issues, a firewall, or being in a high-security environment.

First, try this:

1. Turn off your CORIOmaster. After a few seconds, it should show as offline in CORIOgrapher.

2. If it doesn’t, close and reopen CORIOgrapher.

3. Compare the list to a previous screenshot to see which device is missing. This is likely your device.

4. Turn your CORIOmaster back on, wait ten seconds, and see if it reappears.

If that doesn’t work, try this:

First, check your hardware and firmware:

• Ensure the CORIOmaster is turned on (front panel LED is green).

• Power cycle the CORIOmaster.

• Check Ethernet or serial connections.

• Ensure you are using the latest firmware.

Next, find the IP address via a serial connection:

1. Connect your PC to the CORIOmaster’s RS-232 port.

2. Open a terminal application (like PuTTY) with settings: Speed 115200, Data bits 8, Stop bits 1, Parity None, Flow control None.

3. Log in with the command `login(admin,adminpw)`.

4. Check if DHCP is enabled with `System.Comms.Ethernet.DHCP`. Note the IP_Address property.

5. If DHCP is off, use `System.Comms.Ethernet` to find the IP_Address.

6. Log out with `logout()`.

7. In CORIOgrapher, use ‘Connect to your device’ and enter the IP address you found.

This can happen if your CPU module does not have a Real Time Clock (RTC), which is required for secure connections, or if a secure certificate has not been generated.

First, check if you have an RTC:

1. Clear the ‘Secure’ option and log in to CORIOgrapher.

2. Go to Settings > Networking.

3. If you see an error message “You cannot set the time on a device that does not have a real time clock,” your CPU does not have an RTC. You will need to purchase a new CPU module that supports this feature.

If you have an RTC, generate a secure certificate:

1. In Settings > Networking, select the ‘Secure connection’ checkbox.

2. Select Save > Save.

3. The CORIOmaster will restart. You can now select ‘Secure’ and log in.

Overheating can occur if the environment is too warm or if the fans are obstructed, causing the module’s performance to be reduced to prevent damage.

First, try this:

1. Switch off your CORIOmaster.

2. Allow it to cool down for at least 20 minutes.

3. Restart your CORIOmaster.

Then, check the environment:

1. Check that air is flowing out of each fan outlet.

2. Ensure nothing is covering the fan outlets.

3. Check for adequate ventilation. For best results, the ambient air temperature should be a maximum of 20 °C.

4. Ensure there is an air gap all around your CORIOmaster.

If you find any environmental issues, switch off the CORIOmaster, fix the issues, and allow it to cool before restarting.

If that doesn’t work:

If your module is playing very high resolution or high bitrate media, try reducing the resolution or bitrate to lessen the processing load.

There are several reasons why you might not be hearing audio. Follow this checklist to troubleshoot the issue:

• Check if audio is disabled for sources or outputs: In Settings > Slot Status, ensure ‘Audio Enabled’ is checked for the sources and outputs you want to use.

• Check if sources are muted: In the Wall Editor, check the audio source list. If a source is muted, click the speaker icon to unmute it.

• Check if input audio level or volume are too low: In the Wall Editor, check the main output volume slider. Then, select each source and check its individual input audio level.

• Check if canvasses or displays are cut to black and muted: From the Dashboard or Wall Editor, check if any canvas or display is cut to black. If so, restore it.

• Check if displays or windows are muted: In the Wall Editor, under ‘Displays & Windows’, check if individual displays or windows are muted and unmute them if necessary.

• Check your presets: Loading a preset can change audio settings. Load each preset and check the audio configuration.

• Check the format of your media items: The CORIOmaster only supports two-channel, uncompressed PCM audio at 48 kHz. The Dual stream input module supports .mp3 and .aac formats.

• Restart and check connections: Restart your CORIOmaster, check all hardware connections, and verify your audio device is working with another source.

If you see or hear a snippet of the wrong source when transitioning between presets, it’s likely that your transition time is set to 0 seconds.

To fix this:

1. Select Wall Editor > Presets.

2. Select a preset from the list.

3. Check the preset duration. If it is set to 0.0 sec, increase the time to 0.1 seconds or higher.

4. Repeat for all presets.

For best results, use a minimum transition time of 0.1 seconds.

If you are experiencing issues, go through the following points:

1. Make sure your product is set up correctly as shown in the guide.

2. Check that your cables and equipment are all connected firmly.

3. Check that your product is connected to a switched-on electrical outlet. Confirm that the LED lights on the front of your product are on.

4. Test your sources by connecting them directly to a display.

5. Test your display by connecting it directly to a source.

6. Test each cable.

7. Try restoring your product to factory default settings. Note that this will delete your custom settings.

8. Try updating your firmware. Note that this will also delete your custom settings.

CORIOgrapher V2.7 supports:

• Playing audio on a CORIOmaster™, CORIOmaster mini™, and CORIOmaster micro™.

• New modules: the S/PDIF and analog audio module, and the Quad HDMI scaled output module.

• Encrypted communication between CORIOgrapher and your CORIOmaster.

• Playing streams with low latency with the Dual stream input module.

• New emergency stop button available from the dashboard that cuts all displays to black and mutes all audio, including the S/PDIF output of the CORIOmaster micro.

CORIOdiscover V1.6 supports:

• Faster discovery of and connection to your devices.

• Encrypted communication.