SONY WH-1000XM3 (01) PDF Document

To wear your SONY WH-1000XM3 headset correctly, ensure the L mark is on your left side and the R mark is on your right side. The headset also has a tactile dot on the left side for easy identification.

The right housing of your SONY WH-1000XM3 headset is a touch sensor control panel. Use the following gestures to control playback and calls:

Double tap: Play or pause music. Answer or end a call.

Swipe forward: Skip to the next track.

Swipe backward: Skip to the beginning of the current track (or to the previous track).

Swipe up: Increase the volume.

Swipe down: Decrease the volume.

This feature is called the Quick Attention Mode. While listening to music with your SONY WH-1000XM3, you can quickly hear ambient sounds by covering the entire right housing (the touch sensor panel) with your hand. The music volume will automatically lower, allowing you to hear sounds around you.

To charge your SONY WH-1000XM3 headset, follow these steps:

1. Connect your computer to a wall outlet.

2. Connect the headset to your computer using the supplied USB Type-C cable.

The charging indicator on the headset will light up in red. Charging is complete in about 3 hours, at which point the indicator will go off.

To pair your SONY WH-1000XM3 headset with a Bluetooth device for the first time, follow these steps:

Step 1: Enter pairing mode on the headset.

Press and hold the power button on the headset for about 7 seconds. You will hear the voice guidance say, “Bluetooth pairing.”

Step 2: Perform the pairing procedure on the Bluetooth device.

From the Bluetooth menu of your device, select “[WH-1000XM3]” from the list of detected devices. If a passkey is required, enter “0000”.

1. Turn on your SONY WH-1000XM3 headset.

2. Unlock the screen of the paired smartphone or iPhone.

3. On your device, tap “[WH-1000XM3]” from the Bluetooth list. You will hear the voice guidance say, “Bluetooth connected.”

Yes, you can use your SONY WH-1000XM3 headset with a wired connection by using the supplied headphone cable.

To turn on the Noise Cancelling function on your SONY WH-1000XM3, press the NC/AMBIENT button. The indicator (green) will light up. You can use the Noise Cancelling function when connected via Bluetooth or when using the supplied headphone cable, as long as the headset is turned on.

Ambient Sound Mode allows you to hear surrounding sounds while wearing your SONY WH-1000XM3. To change the settings, press the NC/AMBIENT button.

Normal mode: You can hear ambient sound as if you are not wearing the headset.

Voice mode: You can hear ambient sound, making it easier to catch announcements or people’s voices.

If your SONY WH-1000XM3 headset cannot be turned on, the rechargeable battery may be empty. Please charge the battery.

If charging cannot be done for your SONY WH-1000XM3, check the following:

• Make sure the supplied USB Type-C cable is connected to the headset and the computer firmly.

• Make sure the computer is turned on and not in standby, sleep, or hibernation mode.

If you cannot perform pairing with your SONY WH-1000XM3, try the following steps:

• Bring the headset and the Bluetooth device within 1 meter (3 feet) of each other.

• Turn on the Bluetooth device.

• Erase the pairing information for the headset from the Bluetooth device list and perform pairing again.

If “WH-1000XM3” does not appear on your device’s list during pairing, try these steps:

• Turn the headset off and on again.

• Turn the Bluetooth device’s Bluetooth function off and on again.

• Search for the headset from the Bluetooth device again.

If pairing is successful but the SONY WH-1000XM3 headset does not work, check the connection with the Bluetooth device. If the device is connected with HFP or HSP (profiles for hands-free calling), switch the connection to A2DP (profile for music playback).

If the sound from your SONY WH-1000XM3 skips frequently, try changing the wireless playback quality settings on your smartphone to prioritize a stable connection.

• Bluetooth wireless technology operates within a range of about 10 meters (30 feet). The maximum communication range may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.

• Microwaves emitting from a Bluetooth device can affect the operation of electronic medical devices. Turn off the headset and other Bluetooth devices in locations such as hospitals, near priority seating in trains, or locations where inflammable gas is present.

• Because Bluetooth wireless technology uses the 2.4 GHz band, which is used by various devices, the signal may be interfered with, resulting in connection loss or slower speeds. Move away from devices such as a wireless LAN, microwave oven, or cordless telephone.

• When watching movies, there may be a slight delay in audio output compared to the video. This is a characteristic of Bluetooth wireless technology.

• While charging, the headset cannot be turned on, and the Bluetooth and noise cancelling functions cannot be used.

• If the headset is not used for a long time, the rechargeable battery may not be able to retain a sufficient charge. The battery will be able to hold a charge properly after repeatedly discharging and charging several times.

• If you store the headset for a long time, charge the battery once every six months to prevent over-discharge.

• If the length of time you can use the headset becomes extremely short, the rechargeable battery should be replaced with a new one.

• Do not expose the headset to extreme temperatures, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.

• Because the headphones are a high-density enclosure, forcing them against your ears may result in eardrum damage. Do not press the headphones against your ears when wearing them.

• You may experience a tingling sensation in your ears due to static electricity built up in the body. This is not a malfunction of the headset. You can minimize the effect by wearing clothes made from natural materials.

• Do not place this product close to medical devices.

• Do not subject the headset to excessive shock.

• Clean the headset with a soft dry cloth.

• Do not expose the headset to water. The headset is not waterproof.

• Do not leave the headset in a place subject to humidity, dust, soot or steam, or in a car or a place subject to direct sunlight.

General

Communication specification

The SONY WH-1000XM3 headset is compatible with the following models:

iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPod touch (6th generation).