SONNET ECHO EXPRESS SE III (01) PDF MANUAL


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PDF Content Summary: User’s Guide for EchoTM Express SE III ThunderboltTM 3 to PCI Express® Card Expansion Chassis Support Note: This document was up to date at the time of printing. However, changes to the hardware or software may have occurred since then. Please check the Sonnet website for the latest documentation. 1. Go to sonnettech.com/support/kb/kb.php 2. Click the Thunderbolt Product link. 3. Click the Echo Express SE III link, and then click the Manual link. 4. Click the Echo Express SE III User’s Guide [English] link and then check the Document Version information. If the version listed is later than this document (revision E), click the Download Now button for the latest version. Contents 1 Introduction and System Requirements 1 Introduction Mac Compatibility System Requirements Preparing to Use the Echo Express Chassis 2 Echo Express SE III Description 2 Echo Express SE III Extererior Echo Express SE III Inner Assembly Power Adapter and Cord Thunderbolt 3 (40Gbps) Cable Thunderbolt Connector Retainer Clip 3 PCIe Card Installation and Chassis Setup Steps 5 4 Complete Setup and Configuration 8 Setup and Configuration Steps 5 Tips, General Information, and Known Issues 9 Tips, General Information Known Issues 6 Saftety Precautions, FCC Compliance, and Support Information 10 Safety Precautions FCC Compliance Underwriters Laboratories (UL) Listed Power Adapter Contacting Customer Service Visit Our Website Chapter 1 – Introduction and System Requirements Introduction System Requirements Congratulations on your purchase! The Echo Express SE III is While the Echo Express SE III requires no drivers, most a Thunderbolt 3 expansion system for PCIe cards. Through its expansion cards you install do; Thunderbolt-compatible drivers PCIe slots, you may connect three adapter cards to any Mac® to enable them to work properly through the Thunderbolt with Thunderbolt 3 ports to expand its capabilities and add interface are required. More information on which cards are connectivity beyond what’s offered through its native ports. compatible with Echo Express SE III is available at: sonnettech.com/support Mac Compatibility • Macs with Thunderbolt 3 ports Preparing to Use the Echo Express Chassis • Macs with Thunderbolt 2 or Thunderbolt ports and Apple Thunderbolt Thunderbolt 3 cable (USB-C) (both to sold Thunderbolt separately) 2 Adapter plus • macOS® 10.12.6+ The drivers required to support the Echo Express chassis are installed as part of macOS; there are no preparation steps beyond updating your computer to macOS 10.12.6 or newer. macOS Mojave compatible 1 Chapter 2 – Echo Express SE III Description 2 Echo Express SE III Exterior 1 – Power Indicator This lights when the Echo Express SE III is powered, the Thunderbolt cable between the Echo chassis and your computer is plugged in securely, and the computer powered on. Note that if the Echo chassis is connected to another Thunderbolt device instead of directly to the computer, any other Thunderbolt devices connected between the computer and Echo chassis must also be powered on before the Echo chassis’ power indicator will light up. 2 – Thunderbolt 3 Ports Connect the included Thunderbolt cable, or comparable Thunderbolt 3 (40Gbps) cable, between either port and your computer’s Thunderbolt port (or other Thunderbolt device in the chain connected to the computer). The second port may be used to connect to another Thunderbolt peripheral device, display(s), or USB device (when connected with the proper cable or adapter). 3 – 12V DC Socket Connect the included DC power adapter between this socket and the included power cord. Chapter 2 – Echo Express SE III Description 3 Echo Express SE III Inner Assembly 1 – Fan The temperature-controlled fan provides cooling for the installed PCIe cards and the chassis’ supporting Thunderbolt circuitry. It operates quietly when the card is running cool, and automatically speeds up in steps as the temperature rises. Do not block the vent holes on the front or back of the chassis to prevent overheating. 2 – PCIe Slot 1 This is an x8 mechanical (x4 electrical) PCIe 3.0 slot. It is also compatible with PCIe 2.0 and 1.1 cards. 3 – PCIe Slot 2 This is an x8 mechanical (x8 electrical) PCIe 3.0 slot. It is also compatible with PCIe 2.0 and 1.1 cards. 4 – PCIe Slot 3 This is an x8 mechanical (x8 electrical) PCIe 3.0 slot. It is also compatible with PCIe 2.0 and 1.1 cards. 5 – Thunderbolt 3 Interface Card This is installed into its own slot and may not be moved to another slot. 6 – Port Access Covers These cover openings in the chassis when PCIe slots are unoccupied. Chapter 2 – Echo Express SE III Description Power Adapter and Cord Connect the adapter to the SE III’s 12VDC socket. Connect the cord between a power outlet and the power adapter. Note that the power cord included with your product may appear different than the one pictured here, depending on where the product was purchased. Thunderbolt 3 (40Gbps) Cable Connect this cable between the Echo Express SE III and your computer (or other Thunderbolt device in the chain connected to the computer). Connecting the Echo chassis to a computer port marked with the USB icon ( ) is NOT supported. Thunderbolt Connector Retainer Clip This secures a Thunderbolt 3 connector plugged into the Echo chassis’ Thunderbolt 3 port to prevent accidental cable disconnection. This clip is compatible with Sonnet 0.7- and 0.5-meter Thunderbolt 3 cables, but not with Sonnet 2-meter Thunderbolt 3 cables. 4

Chapter 3 – PCIe Card Installation and Chassis Setup Steps 1. Remove the Echo Express SE III chassis from its packaging, and then set it upside-down on a soft, flat, level surface. 2. Using a Phillips screwdriver, remove and set aside the four screws securing the outer case to the inner assembly (Figure 1). Support Note: To avoid damaging components due to static electricity discharge, wear an antistatic wrist strap while working inside Echo Express SE III. 3. Flip the Echo chassis over. Place one hand on top of the outer case. Remove the inner assembly by gently grasping its faceplate by the edges and pulling (Figure 2). Set aside the outer case. Figure 1 inner assembly outer case 4. Turn the inner assembly on its side with the PCIe slots facing up. Remove and set aside the screw securing a port access cover from the Figure 2 Echo Express SE III chassis’ inner assembly (Figure 3). 5. Remove and set aside the loose port access cover (Figure 3). 6. Repeat steps 4 and 5 as necessary with the remaining port access covers.

Figure 3 5 Chapter 3 – PCIe Card Installation and Chassis Setup Steps WARNING: When handling computer products, take care to prevent components from being damaged by static electricity; avoid working in carpeted areas. Handle expansion cards only by their edges and avoid touching connector traces and component pins. Also, avoid touching the Echo Express SE III chassis’ circuit boards and any of its components. 7. Remove a PCIe card from its packaging, handling the card by its edges and without touching any components or gold connector pins. Support Note: If you are installing an x8 PCIe 1.1 card like certain 10 Gigabit Ethernet cards, installing it into slot 1 (furthest from the Thunderbolt interface card) may result in reduced performance. We recommend you install it into either slot 1 or 2 for best performance. 8. Line up the card’s connector with the slot, and then gently but firmly press the card straight into the slot; do not rock the card or force the card into the slot. If you encounter excessive resistance, check the card’s connector and the slot for damage, and then try inserting the card again (Figure 4). 9. Secure the card using the screw you removed Figure 4 previously; do not overtighten the screw (Figure 4). 10. Repeat steps 7 – 9 if you are installing any additional cards. Replace and secure any port access covers where an empty slot remains. 11. Flip the inner assembly back over to its upright position. Place your hand on top of the outer case, and then gently insert the inner assembly back into the outer case (Figure 5). 12. Turn the Echo Express SE III chassis upside-down, and then using the Figure 5 four screws you removed previously, secure the outer case to the inner assembly; do not overtighten the screws (Figure 6). Figure 6 6 Chapter 3 – PCIe Card Installation and Chassis Setup Steps 13. Turn the Echo Express SE III right-side-up. Support Note: Sonnet’s ThunderLokTM 3 Thunderbolt connector retainer clip secures the included Thunderbolt 3 (40Gbps) cable to the Echo chassis to prevent accidental disconnects. The included clip is compatible with Sonnet 0.7 and 0.5-meter Thunderbolt 3 (40Gbps) cables, but it is not compatible with Sonnet 2-meter Thunderbolt 3 (40Gbps) cables. To attach the clip to the cable, remove both items from their packaging, and then insert the connector through the connector clip as shown (Figure 7). Note that the connector will pass all the way through the clip; when you connect the cable to the chassis, the clip will secure the connector. 14. Connect the included Thunderbolt cable (or a comparable Thunderbolt 3 [40Gbps] cable) between a Thunderbolt 3 port on the Echo chassis and a Thunderbolt 3 port on your computer, or other Thunderbolt device in the chain connected to the computer (Figure 7). Note that cables or ports marked with the USB icon ( ) are NOT compatible. Secure the retainer clip to the chassis if you attached it. If you are daisy chaining additional Thunderbolt devices, connect Figure 7 another Thunderbolt cable between the downstream device and the open Thunderbolt port on the Echo chassis. 15. Connect the included power cord between a wall outlet or power strip and the power adapter; verify the connector is plugged in securely. Note that the power adapter’s power indicator will light at this time. 16. Connect the power adapter cable to the Echo Express SE III’s 12V power socket. Note that the power indicator on the Echo Express SE III chassis will not light until the computer, and any other Thunderbolt device connected between it and the Echo chassis, is powered on. 7

Chapter 4 – Complete Setup and Configuration SETUP AND CONFIGURATION STEPS This page instructs you how to verify the Echo chassis and installed cards are recognized by the computer. A – Confirm the Echo Express SE III is Recognized 1. With the Echo chassis powered and connected to the computer, turn on the computer. 2. Press and hold down the Option key, and then from the Apple menu, select System Information; a System Information window will open. 3. In the System Information window, click Thunderbolt under the Hardware header in the left column (Figure 8). 4. In the top right column under the Thunderbolt Device Tree header, you will see Thunderbolt Bus, and then “Echo Express SE-III TB3” (Figure 8). Support Note: If “Echo Express SE-III TB3” is not listed, disconnect and reconnect the Thunderbolt cable between the computer and Echo chassis. Note that it is not necessary to shut down the computer before disconnecting and reconnecting the cable, so long as the installed card is Thunderbolt-compatible. B – Confirm the Installed Cards are Recognized 1. In the System Information window click PCI under the Hardware header in the left column (Figure 9). 2. At the top of the right column, the installed cards are listed (if not, you may to install drivers before the cards are recognized). Click one of the cards; you should see “Yes” next to Driver Installed and Tunnel Compatible, otherwise the card or driver may not be Thunderbolt- compatible (Figure 9). Support Note: While the Echo Express SE III expansion chassis requires no drivers, installed cards require Thunderbolt-compatible drivers to enable their use. C – Install Card Drivers (If Necessary) 1. Launch a web browser, and then go to your card manufacturer’s website. Download and install the latest drivers according to the manufacturer’s directions. 2. Restart your computer; your Echo chassis is ready to use! 8 Figure 8 Figure 9

Chapter 5 – Tips, General Information, and Known Issues

TIPS, GENERAL INFORMATION Keeping the Cards Cool With its optimized airflow design and temperature-controlled fan providing cooling at all times, Echo Express SE III provides adequate cooling for the installed cards. Do not operate the Echo chassis with its cover off, and do not block any of the vents! Otherwise, the installed cards and Echo chassis’ components may overheat. Hot Plugging the Echo Express SE III When a certified Thunderbolt-compatible card (used with Thunderbolt-compatible drivers) is installed in the Echo chassis, you may connect and disconnect it while the computer is on. Of course, if you have anything connected to the cards, such as storage devices, cameras, etc., follow proper procedures for disconnecting those devices before unplugging the Echo chassis. There’s No Need to Unplug the Power Adapter Because Echo Express SE III automatically powers on and off with the computer to which it’s connected, there’s no power switch, nor is there any need to disconnect the power cable under normal use. Echo Express SE III Power Indicator LED Operation The chassis automatically powers on and off with the computer to which it’s connected, and its power indicator only lights when the computer is on, and turns off when the computer is sleeping or powered off. Note that the power adapter’s power indicator remains lit as long as the adapter is connected to a live power outlet. Connecting Additional Thunderbolt 3 Peripheral Devices The Echo Express SE III includes two Thunderbolt 3 ports; the first is reserved for connection to your computer, while the second supports daisy-chaining of up to five additional Thunderbolt peripheral devices. Using Expansion Cards Without Drivers Some Thunderbolt-compatible expansion cards, like Sonnet’s AllegroTM Pro USB 3.1 PCIe and Sonnet’s Solo10GTM PCIe card, use drivers built into macOS, and are ready to use out of the box. Replacing a Card After Initial Installation Shut down the computer, and then disconnect the power adapter and Thunderbolt cables from the Echo Express SE III before opening the chassis and replacing the card. PCIe CARDS ARE NOT HOT-PLUGGABLE! Never install a PCIe card into Echo chassis while it is connected to a computer or power outlet! If you do, you risk injury, and damage to the card, chassis, and computer. Echo Express SE III Provides Upstream Power The Echo chassis can provide up to 15 watts to bus-powered Thunderbolt 3 peripheral devices, enabling them to operate without connecting an additional power adapter. 9 Using the Echo Chassis to Charge Your Notebook Computer Apple® MacBook Air® and MacBook Pro® computers with Thunderbolt 3 may be charged slowly via the Echo chassis’ Thunderbolt 3 port (via 15W Power Delivery). Computers with Thunderbolt 2 or Thunderbolt ports cannot be charged via Thunderbolt. How to Identify Thunderbolt 3 (40Gbps) Cables Look for the Thunderbolt icon ( ) AND the number 3 on the connector housings to identify these cables. Cables with USB-C connectors that only have the Thunderbolt icon without the number 3 support 20Gbps speeds, and are not recommended for PCIe cards with high bandwidth requirements. Cables marked with the USB icon ( ) are NOT compatible for connnecting the Echo chassis to the computer. KNOWN ISSUES Not All Computers’ Thunderbolt 3 Performance is Equal While this product features a 40Gbps Thunderbolt 3 interface, some computers equipped with Thunderbolt 3 use an implementation of Thunderbolt 3 that limits PCIe performance to 20Gbps. Mid-2017 and earlier 13-inch MacBook Pro computers with four Thunderbolt 3 ports have this limitation in the two right-hand Thunderbolt 3 ports, while offering full performance from the left-hand ports. Not all PCIe Cards Will Perform at 100% Thunderbolt 3’s PCIe bandwidth is limited to 40Gbps. While most cards will operate at full performance, some may not due to the fact they require more bandwidth than Thunderbolt 3 is capable of supporting. Not All Thunderbolt 3 Cables Deliver Full Performance Full performance from the Echo chassis requires the use of the included Thunderbolt 3 (40Gbps) cable (which also supports up to 100W power delivery), or a comparable Thunderbolt 3 cable. When shopping for a Thunderbolt 3 cable, please be aware that some support only lower data transfer speeds (20Gbps). Operating System (OS) Updates May Break Compatibility Specific device drivers that work under one OS version may not work under a later version. Before updating your computer to the latest OS, we recommend that you contact Sonnet or your PCIe card’s manufacturer to verify that the existing drivers work. Note that other software updates for the computer may also break compatibility. Some Devices’ Performance May be Affected by Where They Are Connected in a Thunderbolt Chain However small, Thunderbolt introduces latency to a device chain. If you expand with additional Thunderbolt expansion chassis, you may need to experiment with which cards work better in chassis closer to or farther from the computer in the chain.

Chapter 6 – Safety Precautions, FCC Compliance, and Support Information SAFETY PRECAUTIONS Contacting Customer Service Please read this section carefully before proceeding. These The Sonnet Web site located at sonnettech.com has the precautions explain the correct and safe use of this device, most current support information and technical updates. Before thereby helping to prevent injury to you or others, and also help you call Customer Service, please check our Web site for the latest you to minimize the risk of damaging the device. updates and online support files, and check this User’s Guide for helpful information. Warnings Always follow the basic warnings listed here to avoid the risk of Email support requests generally receive the fastest responses, and serious injury or death from electrical shock, short-circuiting, fire, are usually processed within a 24-hour period during normal and other hazards. These warnings include, but are not limited to: business hours, excluding holidays. When you contact Customer Service, have the following information available so the customer • Do not attempt to modify the enclosure. If this device appears service staff can better assist you: to be malfunctioning, contact your reseller or local distributor. • Product name • Do not drop the chassis; dropping or mishandling the chassis may result in a malfunction leaving the product inoperable. • Date and place of purchase • Computer model • PCIe card models • Do not expose the device to rain, use it near water or containers that contain liquids which might spill into any openings, or in damp or wet conditions. • Operating system version • Software/firmware versions • A macOS System Report, along with a description of the issue(s) you are encountering with your device. • If unusual smells, sounds, or smoke come from the device, or if USA Customers liquids enter it, switch it off immediately and unplug it from the If further assistance is needed, please contact Sonnet Customer electrical outlet. Service E-mail: support@sonnettech.com at: • Follow the instructions in this manual carefully; contact your Tel: 1-949-472-2772 (Monday–Friday, 9 a.m.–4 p.m. Pacific Time) reseller or local distributor for additional advice not covered in this User’s Guide. For Customers Outside the USA For support on this product, contact your reseller or local FCC Compliance distributor. Echo Express SE III complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device Visit Our Web Site may not cause harmful interference, AND this device must accept For the most current product information and online support any interference received, including interference that may cause files, visit the Sonnet Web site at sonnettech.com/support/. undesired operation. Register your product online at registration.sonnettech.com to be informed of future upgrades and product releases. Underwriters Laboratories (UL) Listed Power Adapter The 100-240 VAC to 12VDC power adapter included with the Echo Express SE III is UL Listed. ©2019 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, Allegro, Echo, and Solo10G are trademarks of Sonnet Technologies, Inc. Mac, the Mac logo, MacBook Air, MacBook Pro, and macOS are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt 3 and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice. UG-ECHO-EXP-SE3-E-E-060319


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