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What do the Danger, Warning, Caution, and Notice symbols mean?

An electrical hazard symbol (lightning bolt in a triangle) added to a Danger or Warning label indicates an electrical hazard exists which will result in personal injury if instructions are not followed.

An alert symbol (exclamation mark in a triangle) added to a Warning or Caution label indicates a hazard exists that can result in injury and product damage if instructions are not followed.

DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to physical injury.


What are the product handling weight guidelines?

<18 kg (<40 lb): 1 person

18-32 kg (40-70 lb): 2 people

32-55 kg (70-120 lb): 3 people

>55 kg (>120 lb): Mechanical assistance recommended


What are the general safety guidelines for the UPS?

Adhere to all national and local electrical codes.

All wiring must be performed by a qualified electrician.

Changes and modifications to this unit not expressly approved by APC could void the warranty.

This UPS is intended for indoor use only.

Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.

Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.

For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.

The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.

Replace the battery immediately when the UPS indicates battery replacement is necessary.

The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs), in a rack.

Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the XLBPs.

Always install peripheral equipment above the UPS in rack-mount configurations.

Additional safety information can be found in the Safety Guide supplied with this unit.


How can I safely de-energize the UPS?

The UPS contains internal batteries and may present a shock hazard even when disconnected from AC and DC power.

The AC and DC output connectors may be energized by remote or automatic control at any time.

Before installing or servicing the equipment check that the:

– Input circuit breaker is in the OFF position.

– Internal UPS batteries are removed.

– XLBP battery modules are disconnected.


What are the electrical safety guidelines for the UPS?

For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a qualified electrician.

230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe, output cords attached to the UPS must not exceed 10 meters in length.

The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will typically be green and with or without a yellow stripe.

The UPS input ground conductor must be properly bonded to protective earth at the service panel.

If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.


What are the battery safety guidelines?

Replace batteries with the same number and type of batteries as originally installed in the equipment.

Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there is no contact with the internal components of the battery. Over charging, over heating or other misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.

CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings. High short circuit current through conductive materials could cause severe burns.

CAUTION: Do not dispose of batteries in a fire. The batteries may explode.

CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be toxic.

CAUTION: RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

– Replace the battery at least every 5 years.

– Replace the battery immediately when the UPS indicates battery replacement is necessary.

– Replace battery at the end of its service life.

– Replace batteries with the same number and type of batteries as originally installed in the equipment.

– Replace the battery immediately when the UPS indicates a battery overtemperature condition, or UPS internal overtemperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been replaced.

Failure to follow these instructions can result in minor or moderate injury.


What are some general information points about the UPS and batteries?

The UPS will recognize as many as 10 external battery packs connected to the UPS. Note: For each XLBP added, increased recharge time will be required.

The model and serial numbers are located on a small, rear panel label. For some models, an additional label is located on the chassis under the front bezel.

Always recycle used batteries.

Recycle the package materials or save them for reuse.


What are the environmental specifications for the UPS?

ParameterConditionSpecification
TemperatureOperating0° to 40° C (32° to 104° F)
Storage-15° to 45° C (5° to 113° F)
ElevationOperating0 – 3,000 m (0 – 10,000 ft)
Storage0 – 15,000 m (50,000 ft)
Humidity0% to 95% relative humidity, non-condensing
Protection ClassIP 20 rating

Note: Charge the battery modules every six months during storage.

Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power, and frequent short duration discharges will shorten battery life.


What are the physical specifications for the SRT2200XLI/SRT2200RMXLI/SRT2200RMXLI-NC models?

The UPS is heavy. Follow all lifting guidelines.

ParameterSpecification
Unit weight batteries included, without packaging25 kg (55 lb)
Unit weight batteries included, with packagingRack-Mount models: 34 kg (75 lb)
Tower models: 31 kg (68 lb)
Unit dimensions without packaging (Height x Width x Depth)85 (2U) mm x 432 mm x 560mm
3.35 (2U) in x 17 in x 22 in
Unit dimensions with packaging (Height x Width x Depth)245 mm x 600 mm x 810 mm
9.7 in x 23.6 in x 31.9 in

The model and serial numbers are on a small label located on the rear panel.


What are the physical specifications for the SRT3000 series models?

(Applies to SRT3000XLI/SRT3000RMXLI/SRT3000RMXLI-NC/SRT3000XLT/SRT3000RMXLT/SRT3000RMXLT-NC/SRT3000XLW-IEC/SRT3000RMXLW-IEC models)

The UPS is heavy. Follow all lifting guidelines.

ParameterSpecification
Unit weight batteries included, without packaging31 kg (69 lb)
Unit weight batteries included, with packagingRack-Mount models: 40 kg (88 lb)
Tower models: 37 kg (81 lb)
Unit dimensions without packaging (Height x Width x Depth)85 (2U) mm x 432 mm x 611mm
3.35 (2U) in x 17 in x 24 in
Unit dimensions with packaging (Height x Width x Depth)245 mm x 600 mm x 870 mm
9.7 in x 23.6 in x 34.3 in

The model and serial numbers are on a small label located on the rear panel.


What are the battery specifications?

ParameterSRT2200 modelsSRT3000 models
Battery typeSealed, maintenance-free, Valve Regulated Lead-Acid battery
Replacement battery moduleAPCRBC141APCRBC152
Number of battery modules1 battery module
Voltage for each battery module72 VDC96 VDC
Total battery voltage for the UPS72 VDC96 VDC
Ah rating5 Ah per battery module
XLBP cable length500 mm (19.7 in)

This UPS has swappable battery modules. Refer to the appropriate replacement battery user manual for installation instructions. Contact your dealer or go the APC by Schneider Electric web site, http://www.apc.com for information on replacement batteries.


What are the electrical specifications and recommended circuit breaker ratings?

CAUTION*: To reduce the risk of fire, connect the UPS only to a circuit provided with recommended maximum branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70 and the Canadian Electrical Code, Part I, C22.1.

CAUTION: RISK OF FIRE, RISK OF DAMAGE TO EQUIPMENT OR PERSONNEL. The SRT3000XLI, SRT3000RMXLI, SRT3000XLW-IEC or SRT3000RMXLW-IEC UPS should not be continually operated at full power below an input voltage of 220 V when powered using the BS 1363 (UK) to C20 cable. Failure to follow these instructions can result in minor or moderate injury.

Ratings & Breaker Requirements:

ModelsRatingBuilding Circuit Breaker (CB) Current Rating
SRT2200XLI
SRT2200RMXLI
SRT2200RMXLI-NC
2200 VA / 1980 W16 A
SRT3000XLI
SRT3000RMXLI
SRT3000RMXLI-NC
3000 VA / 2700 W20 A
SRT3000XLT
SRT3000RMXLT
SRT3000RMXLT-NC
3000 VA / 2700 W20 A* / 2 pole
SRT3000XLW-IEC
SRT3000RMXLW-IEC
3000 VA / 2700 W20 A IEC; 20 A UL* / 2 pole

Output:

ParameterSpecification
Output Frequency50 Hz / 60 Hz
Nominal Output VoltageSRT2200XLI/SRT2200RMXLI/SRT2200RMXLI-NC/SRT3000XLI/SRT3000RMXLI/SRT3000RMXLI-NC: 220 V, 230 V, 240 V
SRT3000XLT/SRT3000RMXLT/SRT3000RMXLT-NC: 208 V, 240 V
SRT3000XLW-IEC/SRT3000RMXLW-IEC: 208V, 220V, 230V, 240V

Input:

ParameterSpecification
Input Frequency40 Hz – 70 Hz
Nominal Input VoltageSRT2200XLI/SRT2200RMXLI/SRT2200RMXLI-NC/SRT3000XLI/SRT3000RMXLI/SRT3000RMXLI-NC: 220 V, 230 V, 240 V
SRT3000XLT/SRT3000RMXLT/SRT3000RMXLT-NC: 208 V, 240 V
SRT3000XLW-IEC/SRT3000RMXLW-IEC: 208V, 220V, 230V, 240V
Input current ratingSRT2200 models: 13 A
SRT3000 models: 16 A

What are the features on the front panel?

1: Display interface panel

2: UPS battery connectors

3: Battery module

4: Bezel


What are the features on the rear panel?

Note: Rear panel graphics vary by model. Refer to the specific graphics in the manual for your model.

NumberFeatureDescription
1SmartSlotThe SmartSlot can be used to connect optional management accessories.
2AC input power cable or hardwire input boxSRT3000XLT, SRT3000RMXLT, SRT3000RMXLT-NC models have factory installed input power cables. (Other models have input receptacles or hardwire boxes).
3External battery power and communication connectorUse the external battery cable on the XLBP to connect the UPS and XLBP. XLBPs provide extended runtime during power outages. The UPS will automatically recognize up to 10 external battery packs.
4Controllable outlet group 1Connect electronic devices to these outlets.
5Chassis ground screwsThe UPS and XLBPs have ground screws for connecting the ground leads. Prior to connecting a ground lead, disconnect the UPS from mains power.
6Controllable outlet group 2Connect electronic devices to these outlets.
7EPO terminalThe Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO system.
8Serial ComThe Serial Com port is used to communicate with the UPS. Use only interface kits supplied or approved by APC by Schneider Electric. Any other serial interface cable will be incompatible with the UPS connector.
10USB portThe USB port is used to connect either a server for native operating system communications, or for software to communicate with the UPS.

How do I connect equipment to the UPS?

CAUTION: RISK OF ELECTRIC SHOCK

– Disconnect the mains input circuit breaker before installing or servicing the UPS or connected equipment.

– Disconnect internal and external batteries before installing or servicing the UPS or connected equipment.

– The UPS contains internal and external batteries that may present a shock hazard even when disconnected from the mains.

– UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.

– Disconnect equipment from the UPS before servicing any equipment.

Failure to follow these instructions can result in minor or moderate injury.

Note: The UPS batteries will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

1. Connect the internal battery module. See Installation manual for details.

2. Connect equipment to the outlets on the rear panel of the UPS. Refer to “Controllable Outlet Groups”.

3. Connect the UPS to the building utility power.


How do I turn the UPS On or Off?

Turning On:

The first time the UPS is turned on the Setup Wizard screen will run. Follow the prompts to configure UPS settings. Refer to “Configuration”.

To turn on the UPS and all connected equipment, press the POWER ON/OFF button on the display panel. Follow the prompts to either turn the UPS on immediately or after a delay, then press OK.

Cold Start (Turning on without AC power):

NOTE: When there is no input power and the UPS is off, the cold start feature can be used to turn on the UPS and connected equipment using battery power.

To perform a cold start press the POWER ON/OFF button.

The display panel will illuminate and the POWER ON/OFF button will illuminate red.

To turn on the output power press the POWER ON/OFF button again. Select the prompt Turn ON with NO AC and press OK.

Turning Off:

To turn output power off, press the POWER ON/OFF button. Follow the prompts to either turn the UPS off immediately or after a delay, then press OK.

NOTE: Once the UPS output power has been turned off and the AC input has been removed, the UPS will continue to use the battery for internal power for 10 minutes. To remove power completely press the POWER ON/OFF button. Follow the prompt to select Internal Power Off, then press OK.


How do I operate the UPS Display Interface?

Use the UP/DOWN buttons (7) to scroll through the options. Press the OK button (6) to accept the selected option. Press the ESC button (5) to return to the previous menu.

Display Panel Components:

1: POWER ON/OFF button (White illumination = UPS & output on; Red illumination = UPS on, output off; No illumination = UPS & output off)

2: Load icon / Disable/mute audible alarm icon

3: UPS status information

4: Operation mode icons

5: ESCAPE button

6: OK button

7: UP/DOWN buttons

8: Controllable outlet group status icons

9: Battery status icons


What do the common display icons mean?

Note: Icons may vary depending on firmware and model.

Load Icon: The approximate load capacity percentage is indicated by the number of load bar sections illuminated. Each bar represents 16% of the load capacity.

Mute Icon: Indicates the audible alarm is disabled/mute.

Operation Mode Icons:

– On-Line mode (Sine wave): The UPS is supplying conditioned mains power to connected equipment.

– Bypass mode (Jagged line): The UPS is in Bypass mode and the connected equipment will receive mains power as long as the input voltage and frequency are within the configured limits.

– Green mode (Leaf): When in Green mode mains power is sent directly to the load. In the event of a mains power outage, there will be an interruption in power to the load of up to 10 ms while the UPS switches to On-Line or Battery mode. When enabling Green mode consideration should be given to devices that may be sensitive to power fluctuations.

UPS Status Icons:

– Battery mode (Battery symbol): The UPS is supplying battery power to connected equipment.

– Internal Fault (! inside battery): The UPS has detected an internal fault with the battery. Follow the instructions on the screen.

– Critical Fault (X inside battery): The UPS has detected a critical fault with the battery. The battery is at the end of its life and has to be replaced.

– Alert (Bell): Indicates a UPS alert that requires attention.

Controllable Outlet Group Icons:

– Power Available (Outlet with number): The number next to the icon identifies the specific outlet groups that have available power. Flashing icon indicates the outlet group is turning from OFF to ON with delay.

– Power Not Available (Outlet with number and slash): The number next to the icon identifies specific outlet groups that do not have available power. Flashing icon indicates the outlet group is turning from ON to OFF with delay.

Battery Status Icons:

– Battery Charge Status (Battery outline): Indicates the battery charge status.

– Battery Charge In Progress (Lightning bolt in battery): Indicates the battery is charging.


How can I adjust the angle of the LCD display interface?

The angle of the LCD display interface can be adjusted for ease in viewing the displayed messages.

1. Remove the front bezel.

2. Locate the button on the bottom of the display interface panel.

3. Press the button and slide the bottom of the LCD display interface screen out. An audible click will be heard when the screen reaches the maximum angle.


What is the difference between Standard and Advanced menus?

The UPS Display Interface has Standard and Advanced menu screens. The preference for Standard or Advanced menu selections is made during initial installation and can be changed at any time through the Configuration menu.

The Standard menus include the most commonly used options.

The Advanced menus provide additional options and will be used by IT professionals who need detailed configuration and reporting information.

Note: Actual menu screens may differ by model and firmware version.


How do I configure the UPS settings?

There are three ways to select UPS configuration options:

1. Setup Wizard: The first time the UPS is turned on the Setup Wizard screen will open. On each menu screen select the desired settings. Press OK after each UPS setting is selected. Note: The UPS will not turn on until all of the settings have been configured.

2. Display Interface Menu: Navigate to Main Menu/Configuration/… Select the desired settings and press OK. You can also reset to factory defaults via Main Menu/Configuration/UPS/Default Setting.

3. External Interface: Configure settings using an external interface, such as the Network Management Web interface.

Initial Startup Configuration Options (Setup Wizard):

  • Language: Select the display language (Options vary by model/firmware: English, Francais, Italiano, Deutsch, Espanol, Portugues, Japanese, Russian).
  • Voltage AC Setting: Select the output voltage (Options vary by model: 208 Vac, 220 Vac, 230 Vac, 240 Vac).
  • Menu Type: Select Standard (most common options) or Advanced (detailed options for IT professionals).
  • Time: Set the current date and time.

What are the configurable general UPS settings?

These settings can be configured via the display interface (Config Menu -> UPS) or Network Management Web Interface.

ParameterDefault ValueOptionsDescription
Green ModeDisabledDisable, EnableDisable or enable Green mode operation.
AC SettingNA (User selected at startup)XLW: 208, 220, 230, 240 V
XLI: 220, 230, 240 V
XLT: 208, 240 V
Set the output voltage for the UPS. Only changeable when UPS output is off. Reset to factory default does not change this value.
Output Lower Acceptable Voltage184 V for 208 V output
198 V for 220 V output
207 V for 230 V output
216 V for 240 V output
208 V: 169-184 V
220 V: 186-198 V
230 V: 195-207 V
240 V: 204-216 V
If input voltage is within this range, UPS will operate in Green mode (if enabled). If outside, UPS switches to On-Line or Battery mode.
Output Upper Acceptable Voltage220 V for 208 V output
242 V for 220 V output
253 V for 230 V output
264 V for 240 V output
208 V: 220-235 V
220 V: 242-253 V
230 V: 253-265 V
240V: 264-270 V
Output FrequencyAuto 50/60 ± 3HzAuto 50/60 ± 3 Hz
50 ± 0.1 Hz
50 ± 3.0 Hz
60 ± 0.1 Hz
60 ± 3.0 Hz
Set the output frequency for the UPS.
Output Frequency Slew Rate1 Hz/Sec0.5, 1, 2, 4 Hz/SecSelect the rate of change for output frequency in Hertz per second.
Bypass Lower Acceptable Voltage160 V208 V: 160-184 V
220 V: 160-198 V
230 V: 160-207 V
240V: 160-216 V
If input voltage is within this range, UPS can enter Bypass mode (if enabled).
Bypass Upper Acceptable Voltage250 V for 208 V output
255 V for 220 V output
265 V for 230 V output
270 V for 240 V output
208 V: 220-250 V
220 V: 242-264 V
230 V: 253-270 V
240 V: 264-270 V
Bypass Setting Acceptable FrequencyWider Frequency 47-63 HzWider Frequency 47-63 Hz
Use Output Frequency Setting
Wider Frequency enables Bypass mode operation for input frequency range 47-63 Hz.
Low Runtime Alert150 seconds0 to 1800 secondsThe UPS will emit an audible alarm when remaining runtime reaches this threshold.
Self Test ScheduleStartup + every 14 days since last testNever, Startup, Startup + 7 days, Startup + 14 daysInterval at which the UPS will execute a Self Test.
Site Wiring Fault (XLI/XLW models)User Can AcknowledgeDisable, Enable, User Can AcknowledgeConfigure UPS behavior for site wiring fault alert (reversed input phase/neutral). Disable: No alert. Enable: Persistent alert until corrected. User Can Acknowledge: Alert active until user acknowledges via OK button.
PDU ModelStandardSRT011, SRT012 (for XLT/XLW)
SRT012 (for XLI)
Select the installed PDU model for proper operation. See PDU documentation for details.
Default SettingNoYes/NoAllows the user to restore the UPS factory default settings.
Reset Energy MeterNoYes/NoResets the UPS output energy usage meter to 0 kWh.
FW InstallDon’t InstallDon’t Install, Now, Next OffShows when new firmware is available. Select option to install firmware update. Note: If ‘Now’ is selected, load is unprotected during update.

What are the configurable battery settings?

These settings can be configured via the display interface (Config Menu -> Battery).

ParameterDefault ValueOptionsDescription
Install DateBattery Installation DateMonth-YearEnter the installation date of the RBCs.
Replacement Notification Time183 days0-360 days, -1Set the number of days before the estimated battery end of life for the Near End of Life alarm. When reached, UPS emits alarm and shows message. Set to -1 to disable.
Replacement Battery Alarm Time14 days0-180 days, -1Set the number of days between acknowledging a Near End of Life alarm and the next alarm occurrence. Set to -1 to disable repeat notifications.

What are the configurable display settings?

These settings can be configured via the display interface (Config Menu -> Display).

ParameterDefault ValueOptionsDescription
LanguageEnglishEnglish, Francais, Italiano, Deutsch, Espanol, Portugues, Japanese, RussianSelect the language for the display interface. Options vary by model/firmware.
Audible alarmEnableDisable, EnableWhen disabled, the UPS will never emit an audible alarm.
LCD Back LightAuto DimAlways On, Auto Dim, Auto OffConserve energy by dimming or turning off the LCD backlight when inactive. Full illumination returns on status change or button press.
LCD SettingOptimal ValuesColor, Brightness, ContrastAdjust brightness and contrast individually for each LCD backlight color.
Menu TypeUser ChoiceStandard, AdvancedStandard menu has common options. Advanced menu has all parameters.
TimeUTC timeDD-MMM-YYYY HH:MM:SS am/pmSet the time (Non-NC models only). Not applicable when NMC is connected.

What are the configurable settings for Controllable Outlet Groups?

These settings can be configured via the display interface (Config Menu -> Outlets).

ParameterDefault ValueOptionsDescription
Power On Delay0 seconds0-1800 secondsDelay between receiving ‘turn on’ command and actual startup for the group.
Power Off Delay90 seconds0-32767 secondsDelay between receiving ‘shutdown’ command and actual shutdown for the group.
Reboot Duration8 seconds4-300 secondsDuration the outlet group remains off before restarting during a reboot sequence.
Minimum Return Runtime0 seconds0-32767 secondsMinimum battery runtime required before the outlet group turns on after a shutdown.
Loadshed Time On Battery (Enable/Disable)DisableDisable, EnableEnables/disables the feature to turn off this group after a set time on battery to conserve power.
Loadshed Time On Battery (Setting)5 seconds5-32767 secondsTime the outlet group remains on battery power before shutting down (if Loadshed enabled).
Loadshed On Runtime (Enable/Disable)DisableDisable, EnableEnables/disables the feature to turn off this group when remaining runtime reaches a specific threshold.
Loadshed Runtime (Setting)0 seconds0-3600 secondsRuntime threshold. When reached, the UPS shuts down the group (if Loadshed On Runtime enabled).
Loadshed OverloadDisableDisable, EnableIf enabled, immediately turns off the group if output > 105%. Requires manual restart.

What are the configurable communication settings?

These settings can be configured via the display interface (Config Menu -> Communication).

ParameterDefault ValueOptionsDescription
IP Address Mode (NC models only)Manual, DHCP, BOOTPRefer to the Network Management Utility CD.Sets how the network interface obtains its IP address.
IP Address (NC models only)Program IP, Subnet, GatewayRefer to the Network Management Utility CD.Manually configure the IP settings.
Modbus (Enable/Disable)DisableDisable, EnableAllows the user to enable or disable the UPS Modbus functionality.
Modbus Address11 – 223Allows the user to select the Modbus address.

How do Controllable Outlet Groups work?

Controllable Outlet Groups provide battery backup power and can be configured independently using the Advanced menu options (refer to “General settings” and “Configuration”). They allow you to:

Turn Off: Disconnect output power immediately (Turn Off Immediately) or after a delay (Turn Off With Delay). NOTE: Requires Turn On command to restore power.

Turn On: Connect output power immediately (Turn On Immediately) or after a delay (Turn On With Delay).

Shutdown: Disconnect power immediately or after a delay. Reconnects after a delay when mains power returns and other conditions are met. Allows power sequencing.

Reboot: Disconnect power immediately or after a delay. Reconnects after a delay when mains or battery power is available and conditions are met. Allows power sequencing.

Sleep: A reboot with an extended off-duration. Configure using an external interface (e.g., Network Management Web interface).

Automatically turn off or shutdown: Based on configured conditions (e.g., low runtime, time on battery) set in the Config Menu Outlets. Refer to “Configuration”.

Connecting Equipment:

– Connect critical equipment to one controllable outlet group.

– Connect peripheral equipment to the other controllable outlet groups.

– To conserve battery runtime, nonessential equipment can be configured to shut down using Loadshed Time on Battery Enable/Disable and Loadshed Time on Battery Setting.

– For equipment with dependent peripherals needing specific startup/shutdown sequences (e.g., network switch before server), connect devices to different outlet groups, configurable independently.

– Use Configuration menus to set how groups react to power outages.


What is the Emergency Power Off (EPO) feature and how do I connect it?

Overview:

The Emergency Power Off (EPO) option immediately disconnects all connected equipment from mains power. The UPS shuts down instantly and will not switch to battery power. Each UPS must be connected separately to the EPO switch if controlling multiple units. The UPS must be restarted manually (press ON/OFF button) to restore power.

CAUTION: RISK OF ELECTRIC SHOCK

– Adhere to all national and local electrical codes.

– Wiring must be performed by a qualified electrician.

– Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in minor or moderate injury.

Connection:

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect it only to other SELV circuits. Use appropriate low voltage cable (e.g., CL2, CL2P, CL2R, CLEX, or local equivalent). Pin 1 provides 24V power for the EPO circuit.

Normally Open Contacts:

1. Insert wires from the EPO switch/relay (normally open) into pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.

2. Secure wires by tightening screws.

Closing the contacts will turn the UPS OFF.

Normally Closed Contacts:

1. Insert wires from the EPO switch/relay (normally closed) into pins 2 and 3. Use 16-28 AWG wire.

2. Insert a wire jumper between pins 1 and 2.

3. Secure all wires by tightening screws at positions 1, 2, and 3.

Opening the contacts will turn the UPS OFF. (Note: NC EPO switches/relays should be rated for “dry” circuit, low voltage/current applications, often implying gold-plated contacts).


How do I configure the IP address for the Network Management Interface (NC models only)?

The UPS network port uses the Network Management Interface.

DHCP (Default): Assumes a DHCP server is available. If an IPv4 address is obtained via DHCP, you can view it using the display interface menus: About -> Accessory.

Static IPv4 Address:

1. Use the display interface Config menu.

2. Navigate to Communication settings.

3. Set the IP Address Mode to Manual.

4. Configure the IP address, Subnet Mask, and Gateway from the Config menu.

See the User’s Guide on the Network Management Card Utility CD for more detailed user information and setup instructions.


What is Smart Battery Management (SBM)?

Definitions:

  • Battery Module: A string of battery cells arranged to produce a battery assembly with a connector.
  • Replaceable Battery Cartridge (RBC): An APC battery cartridge consisting of one battery module. Order replacements from http://www.apc.com.
  • Smart External Battery Pack (XLBP): An enclosure containing RBC(s) and battery management electronics.
  • User Interface (UI): How a user interacts with the system (e.g., display interface, network interface, PowerChute™ software).

NOTE: Do not use a non-APC approved battery. The system won’t detect it and operation may be adversely affected, voiding the warranty.

Features:

  • Monitors and informs user of each RBC’s health.
  • Monitors and shows the end-of-useful-life date for each RBC on the UPS Display Interface.
  • Provides audible alarm and display message for estimated battery end-of-life (configurable notification period).
  • Automatically detects addition/removal of XLBPs and RBCs.
  • Monitors internal temperature of each XLBP and adjusts battery charging automatically.

Maintenance:

  • RBC maintenance: APC RBCs use sealed, maintenance-free, Valve Regulated Lead-Acid batteries. No maintenance required.
  • Runtime Test (Calibration): Perform when the steady state load changes significantly (e.g., adding/removing a server).
  • Battery health monitoring: Assesses battery health via energy output and voltage during UPS Self Test, Runtime Calibration Test, and when operating on battery. Periodic, automatic Self Tests can be configured.

End of useful life:

  • Near end of life notification: Message appears on display when RBC approaches end of life. Configure notification timing via Replacement Notification Time and Replacement Battery Alarm Time settings. Estimated replacement date available via UI.
  • Needs replacement notification: Display shows when RBC replacement is required. Replace ASAP. May recommend replacing other RBCs nearing end of life.

Note: Continued operation after end-of-life notification may damage batteries.

Recycling: Remove RBC from UPS/XLBP. Recycle the RBC. Do not disassemble an RBC.


How do I replace the RBC (Replaceable Battery Cartridge) in the UPS?

An RBC should only be disconnected or removed temporarily as part of the battery replacement procedure.

1. Disconnect the connected battery module in the UPS. Slide the RBC out of the UPS.

2. Slide the new RBC into the UPS and connect the battery module to the UPS.

3. Securely connect the battery module. Press the battery connector into the UPS until it is firmly connected. (Improper connection causes erratic operation, abnormal alerts, and potential lack of battery power).

4. After installing, the UPS display may prompt to verify the status. Respond YES if new, NO if not new.


What should I do after installing a new RBC?

Verify the UPS is connected to input power and output power is turned on (See “Operation”).

Perform a UPS Self Test.

Verify on the UPS display that the installation date for the replaced RBC is set to the current date. Manually change if needed (refer to Battery Install Date in “General settings”).

Allow the system to charge for 24 hours to ensure full runtime capability.


How do I install or replace an XLBP (External Battery Pack)?

Refer to the External Battery Pack Installation Guide for installation and replacement instructions.

How do I troubleshoot common UPS problems?

Use the table below to solve minor installation and operation problems. Refer to http://www.apc.com for complex issues.

Problem and Possible CauseSolution
UPS is not turning on or there is no output
The UPS is not connected to mains power.Be sure the power cable is securely connected to the mains power supply.
The UPS display interface screen shows very low or no mains power.Check the mains power supply to verify acceptable power quality.
There is an internal UPS alert or message.The UPS Display Interface screen will show a message to identify the alert or message and corrective action.
UPS emits an audible alarm
Normal UPS operation when running on battery power.The UPS is operating on battery power. Refer to the status of the UPS as shown on the UPS Display Interface screen. Press any key to mute all audible alarms.
The UPS emits an audible alarm and has a red or amber back light on the UPS Display Interface screen.The UPS has detected a fault. Refer to the display interface screen for information.
UPS does not provide expected backup time
The UPS batteries are weak due to a recent power outage or they are near the end of service life.Charge the batteries. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the batteries are near the end of service life, consider replacing the batteries even if the Replace Battery message is not displayed.
The UPS is experiencing an overload condition.The connected equipment exceeds the specified maximum load. Refer to http://www.apc.com for product specifications. The UPS will emit a sustained audible alarm until the overload condition is corrected. Disconnect nonessential equipment from the UPS to correct the overload condition.
UPS operates on battery power while connected to mains power
The input circuit breaker has tripped.Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit breaker. Check the circuit breaker rating for the connected equipment.
There is very high, very low, or distorted input line voltage.Navigate to the UPS Display Interface screen that shows input voltage. Verify that the input voltage is within specified operating limits. If no input voltage is indicated, contact Customer Support via http://www.apc.com.
The UPS Display Interface screen shows the message Waiting for Minimum Runtime.The UPS has been configured to operate for a specified period of runtime. The setting can be changed through the Config/UPS menus.
UPS Display Interface Status screen shows Overload and the UPS emits a sustained audible alarm
The UPS is experiencing an overload condition.The connected equipment exceeds the maximum load rating for the UPS. The UPS will emit a sustained audible alarm until the overload condition is corrected. Disconnect nonessential equipment from the UPS to correct the overload condition.
UPS Display Interface Status screen shows UPS is operating in Bypass mode
The UPS received a command to operate in Bypass modeNo action is required.
The UPS has automatically switched to Bypass mode due to an internal UPS alert or message.The UPS Display Interface screen will show a message to identify the alert or detected error and corrective action.
UPS Display Interface is red or amber and shows an alert or message / The UPS emits a sustained audible alarm
The UPS has detected a problem during normal operation.Follow the instructions on the UPS Display Interface screen. Press any key to mute all audible alarms.
The UPS Display Interface screen shows the message Disconnected Battery.Be sure the battery cables are securely connected. Perform a UPS Self Test to be sure the UPS detects all connected batteries. Use the Test and Diagnostics menu option.
The UPS Display Interface screen shows the message Replace Battery.Replace all of the batteries. Contact APC by Schneider Electric customer support.
The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm.
There is an internal UPS alert or message. (Example: Error P.08 Contact Customer Support Output Off)Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
The UPS is experiencing an overload condition. (Example: Output Overload Bypass)Reduce the load on the UPS. Disconnect nonessential equipment.
The UPS has detected a Site Wiring Fault. (Example: Site Wiring Fault Press OK to Clear Alarm Online Green)Correct the building site wiring fault or ignore this message. See Config Menu UPS in “General settings”.
The Replace Battery alert is displayed
The battery has a weak charge.Allow the battery to recharge for at least four hours. Then, perform a UPS Self Test. If the problem persists after recharging, replace the battery.
The replacement battery is not properly connected.Be sure the battery cable is securely connected.

How should I prepare the UPS for transport?

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from mains power.

3. Disconnect all internal and external batteries (if applicable).

4. Follow the shipping instructions outlined in the Service section of this manual.


What should I do if the UPS requires service?

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric web site, http://www.apc.com.

a. Note the model number and serial number and the date of purchase. These are on the rear panel label and may be available via the LCD display.

b. Call Customer Support. A technician will attempt phone support. If unsuccessful, they will issue a Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, repairs are free.

d. Service procedures and returns vary internationally. Refer to http://www.apc.com for country-specific instructions.

3. Pack the unit properly to avoid transit damage. Never use foam beads. Transit damage is not covered under warranty. Note: Before shipping, always disconnect battery modules in a UPS or external battery pack. Disconnected internal batteries may remain inside.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.


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