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FREE ENGLISH SAMSUNG VS20A95 (02) PDF USER GUIDE
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FREE ENGLISH SAMSUNG VS20A95 (02) PDF REFERENCE MANUAL
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What do the safety symbols WARNING, CAUTION, and NOTE indicate?

WARNING indicates that a danger of death or serious injury exists.

CAUTION indicates that a risk of personal injury or material damage exists.

NOTE indicates that the following text contains additional important information.


How should batteries be recycled?

For battery recycling, please refer to the call2recycle program.


What general precautions should be taken when using the vacuum cleaner?

Read all instructions carefully. Before switching the vacuum on, make sure that the voltage of your electricity supply is the same as that indicated on the rating plate at the rear of the handy vacuum cleaner (battery contact side).

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should not clean or perform maintenance on the vacuum without adult supervision.

Do not allow the vacuum cleaner to run unattended at any time.

Do not allow children to ride on or play with the product. An injury or product damage may occur.

When assembling the vacuum, be careful not to catch your fingers or hands in the movement fold of the handle.

Do not use the vacuum cleaner on a wet rug or floor.


What should not be picked up with the vacuum cleaner?

Do not pick up the following things. Abnormal operation or product damage may occur.

A match or unextinguished ashes or cigarettes

Hard or sharp objects

Toxic materials (chlorine bleach, ammonia, drain cleaner etc.)

Liquid such as water or beverage or pet’s waste

Chalk powder


What precautions should be taken regarding gas leaks or combustible sprays?

If there is a gas leak or combustible spray such as a dust remover is used, do not touch the power outlet and open the window for ventilation. An explosion or fire may occur.


What should be done if the product makes a strange sound, emits a smell, or smoke?

If the product makes a strange sound or emits a smell or smoke, turn off the product immediately, and then contact a Samsung service center. Electric shock or fire may occur.


What care should be taken with moving parts of the vacuum cleaner?

When using the vacuum cleaner, be careful not to hurt yourself on the moving or spinning parts. Keep your body parts (Hair, hands, etc.) from the spin brush or the spin disk.


What precautions are necessary when cleaning walls or ceilings with the vacuum cleaner?

When cleaning the wall or ceiling, you should use both hands. If you clean with one hand, you can damage your wrist or drop the vacuum and cause an injury or damage the vacuum.


What objects should not be cleaned with the vacuum cleaner to avoid scratches?

Do not use the vacuum cleaner on objects that can be easily scratched (monitors, stainless steel appliances, etc.).


What should be checked regarding the brush wheels before using the vacuum cleaner?

Sometimes the wheel of a brush can scratch the floor. Before using the vacuum cleaner, check the wheels of the brush. If there is foreign matter on the wheel of the brush which cannot be removed easily, contact a Samsung service center.


What precautions should be taken when the spin brush is working?

When the spin brush inside a brush is working, do not touch the brush. Otherwise, your hand can be caught and it may cause an injury.


What environments should be avoided for vacuum cleaner use?

Do not use the vacuum cleaner in direct sunlight or high heat.


What should be done if excessive force is applied to an accessory or foreign matter is caught?

If excessive force is applied to an accessory with motor or foreign matter is caught in the spin brush (or spin disk), the accessory may stop working to protect the motor or the product. Turn the vacuum cleaner off, remove the foreign matter, and then turn it back on.


What can cause static electricity and what should be done?

Static electricity may occur depending on the humidity, temperature, or floor material, etc. in your home. If it happens repeatedly, contact a Samsung service center.


What are the guidelines for using the Pet Tool?

Do not use Pet Tool in a small area for a long time and do not let Pet Tool keep spinning in one place. Damage may occur if used on sensitive materials.


When should the Combination Tool not be used with bristles extended?

Do not use Combination Tool on hard materials such as leather or wood while bristles are not extended.


How should the vacuum cleaner be stored when not in use?

While using or after using the vacuum cleaner, you should lay the vacuum cleaner down or place it on the Clean Station to store. The product may fall and an injury and severe product damage occur. In addition, you may not be compensated for the damage.


Where should the vacuum cleaner not be stored?

Do not store the vacuum cleaner inside a car.


What should be done before removing foreign matter from the product?

Before removing foreign matter inside the product, turn off the product first. If the product is on while you are removing the foreign matter, you can hurt yourself or damage the product.


How should the exterior of the product be cleaned?

When cleaning the exterior of the product, turn off the product first and then wipe it with a dry towel. Do not spray water directly onto the product or wipe it with volatile materials such as benzene, thinner, or alcohol. If water gets into the product and an error occurs, turn off the product and contact a Samsung service center.


What detergents or materials should not be used when cleaning washable parts?

When cleaning the washable parts, do not use alkaline detergent, acid, industrial detergent, air freshener, acetic acid, etc. Product damage such as plastic breakage, deformation, discoloration, printing deterioration, etc. may occur.


What are the guidelines for storing the product regarding sunlight?

Storing the product in sunlight for long hours may cause parts of the product to deform or discolor. Therefore, store the product in the shade.


How should washable parts like the dustbin, Metal Mesh Grille Filter, or Washable Micro Filter be dried after cleaning?

After cleaning the dustbin, Metal Mesh Grille Filter, or Washable Micro Filter with water, dry them in the shade. When heat is applied, part deformation may occur.


What types of detergents are acceptable or prohibited for cleaning washable parts?

Washable Parts Dustbin, Washable Micro Filter, Fine Dust Filter, Metal Mesh Grille Filter, dry cloth
Acceptable detergent Neutral Dish washing detergent
Prohibited detergent Alkaline Lox, mold cleaner, etc.
Acid Paraffin oil, an emulsifier, etc.
Industrial cleaners NV-I, PB-I, Opti, alcohol, acetone, benzene, thinner, etc.
Air freshener Jet spray air fresheners (coffee flavor, herb, etc.)
Oils Animal oils, vegetable oils
Etc. Edible acetic acid, vinegar, glacial acetic acid, etc.

What precautions should be taken with the Clean Station’s power cord?

Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Keep the cord away from heated surfaces.


What should be grasped when unplugging the Clean Station?

Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.


What should be avoided when handling the power plug with wet hands?

Do not pull the power cord and do not touch the power plug with wet hands. Electric shock or fire may occur.


What should be done if there is dust or water on the power plug pin?

If there is dust, water, etc. on a pin or contact point of the power plug pin, wipe them carefully. Abnormal operation or electric shock may occur.


What should be avoided regarding damaged power plugs or loose outlets?

Do not use a damaged power plug, power cord, or loose power outlet. Electric shock or fire may occur.


What should be done before servicing the Clean Station?

Unplug the Clean Station from the outlet before servicing.


What should be avoided regarding high temperatures or moisture for the Clean Station?

Do not expose the Clean Station to high temperatures or allow moisture or humidity of any kind to come into contact with the Clean Station.


What power sources should be avoided for the Clean Station?

Do not plug the Clean Station into a power source with the incorrect voltage. Do not plug the Clean Station into a multi-plug outlet or power strip. Electric shock or fire may occur.


What should be done if the power cord of the Clean Station is damaged?

If the power cord is damaged, have a Samsung authorized service center replace the power cord with a new power cord. Electric shock or fire may occur.


What should be avoided regarding the charging terminals of the vacuum cleaner and Clean Station?

Make sure that the charging terminals of the vacuum cleaner and the Clean Station do not come into contact with a conductor such as a bracelet, watch, metal rod, nail, etc. Product malfunction or electric shock may occur.


For what purpose is the Clean Station designed?

As the Clean Station is designed for the use of Samsung Jet cordless vacuum cleaner only, do not use the Clean Station for other electronic appliances and other purposes. Severe damage to the Clean Station or fire may occur.


What precautions should be taken regarding children and the Clean Station?

Do not allow children to cling to or push the Clean Station. Personal injury, product and floor damage may occur.


What locations should be avoided for charging the product?

Do not charge the product near a window, heater, toilet, bathroom, etc.


Should the Clean Station be opened for repairs?

Do not attempt to open the Clean Station. Repairs should be only carried out by a qualified Samsung service center.


What are the consequences of incorrect Clean Station installation?

Injury or product malfunction from incorrect installation of the Clean Station may not be compensated.


What should be avoided regarding the power cord of the Clean Station?

Do not bend the power cord with excessive force or put heavy objects on the power cord. Electric shock or fire may occur.


What should be done before unplugging or plugging in the Clean Station?

Before unplugging or plugging in the Clean Station, turn off the vacuum cleaner and make sure that the pins of the power plug do not come into contact with your hands. Fire or electric shock may occur.


What battery practices should be avoided?

Do not mutilate or incinerate batteries as they will explode at high temperatures.

Do not drop or strike the battery or subject it to a sudden shock.

Do not disassemble the battery and make sure that you do not create a short circuit across the plus (+) and minus (-) terminals.

As the battery is manufactured only for this product, do not use the battery for other electronic appliances or other purposes.


What should be done if battery cells leak liquid?

Leaks from battery cells can occur under extreme usage or temperature conditions. If the liquid gets on your skin, wash the affected area quickly with water. If the liquid gets into your eyes, flush them immediately with clean water for a minimum of 10 minutes. Seek medical attention.


How should the battery be attached to the vacuum cleaner?

When attaching the battery to the vacuum cleaner, insert it until you hear a click. This assures that the battery is firmly attached. Otherwise, the battery may fall and could cause product damage or injury.


What should be done if the vacuum cleaner will not be used for a long period?

If you are not going to use the vacuum cleaner for a long period of time or you are going to be away from home for a long period of time, unplug the Clean Station, and then detach the battery from the vacuum cleaner. When the battery is not being charged and not being used, it will slowly discharge.


What temperature range is required for the product to operate to protect the motor and battery?

To protect the motor and the battery, the product may not operate when the temperature is lower than 5 °C or higher than 45 °C.


How should a dead battery be disposed of?

Dispose of the dead battery in compliance with the local regulations.


What optional accessories are available for the VS20A958*** model?

The additional battery and charger can be purchased separately.

The Spray Spinning Sweeper includes reusable wet pads and disposable wet pads.

The Spray Spinning Sweeper and Jet Dual Brush are only compatible with VS20A95**** model.


How is the Clean Station installed?

1. Run the power cord of the Clean Station along the round groove at the bottom. Make sure the power cord is correctly placed so that the Clean Station stands without tilting.

2. Before plugging in the Clean Station, arrange the power cord neatly.

3. When plugging in the Clean Station, the START/STOP button turns blue for 5 seconds and goes off.


How is the Clean Station used to empty the dustbin?

After inserting the vacuum cleaner into the Clean Station, press the START/STOP button to empty the dustbin. Press the START/STOP button again to stop its operation.

Close the bottom cover of the dustbin before using the vacuum cleaner as the bottom cover is open after emptying dustbin at the Clean Station.


When should the battery be charged and what indicates charging progress?

When the battery level indicator turns red or the ‘Low battery’ message appears on the display, charge the battery.

Make sure the back of the battery is correctly placed onto the vacuum charging part.

Check that the battery level indicator is displayed while charging.

When charging starts, the battery level indicator turns on (red, orange, or yellow depending on charging progress), it rises gradually, and changes to green when the charging is complete.


How is the battery inserted into the vacuum cleaner?

Push the battery to the end until you hear it click.


How is the battery ejected from the vacuum cleaner?

Press the battery release button at the rear of the handle to eject the battery.

Before ejecting the battery, the vacuum cleaner must be turned off. The vacuum cleaner may malfunction if you eject the battery forcibly from the operating vacuum cleaner.

Be careful not to drop the battery. If you do, you can injure yourself or damage the battery.


How is the additional battery charged?

Charge the additional battery at the additional battery charging slot at the bottom of the Accessory Cradle.

Push the battery in firmly.

VS20A958*** model: To charge the battery at the Accessory Cradle, a charger needs to be purchased separately. (VCA-SAPA95)


How do the buttons and display work on the vacuum cleaner?

Display: Displays the current mode (‘MIN, MID, MAX, JET, or WET’) or the alert message.

Power button: Press this button to turn on or off the vacuum cleaner. When you turn on the power, the vacuum cleaner starts in the ‘MID’ mode. If you assemble the Spray Spinning Sweeper, the vacuum cleaner starts in the ‘WET’ mode.

Suction power control (+ / -) buttons: You can change the suction power mode (‘MIN, MID, MAX, or JET’). In the ‘WET’ mode, press the + button to spray water once or press and hold the + button to spray water for up to 2 seconds. Press and hold the + button for 3 seconds to enter or exit the language setting. Press the + or – button to select a language. While the vacuum cleaner is on the Clean Station, press and hold the + button for 5 seconds to enable or disable the Energy Saving mode.

Only the + button works when the vacuum cleaner is in the ‘WET’ mode.

You cannot enter the language settings when the vacuum cleaner is in the ‘WET’ mode.

The Energy Saving mode is automatically disabled if you use the vacuum cleaner.

The brush may cling to the floor or does not turn properly depending on the floor material (a carpet, a mat, bedding, etc.). If such a problem occurs, change the suction power mode to ‘MIN or MID’.


What are the alert messages and their explanations?

Message Explanation
Low battery Displays when battery is low.
Object stuck in brush/tool Error displays when something is caught in the brush or tool.
Filter not inserted Error displays when Micro Filter is missing.
Clogged Error displays when the vacuum cleaner is clogged.
Check brush, tool, or filter Alerts the user to check the brush, tool, or filter in order to solve the clogging error.
Clean Micro filter Alerts and recommends the user to regularly check and wash the Micro Filter. (Refer to the ‘Cleaning the vacuum cleaner’ section.)
Energy Saving on Displays when the Energy Saving mode is on.
Energy Saving off Displays when the Energy Saving mode is off.

How is the Accessory Cradle used?

Before charging the additional battery, plug in the charger.

Dust that remains in the accessory may fall when you detach it from the vacuum cleaner.

When you finish using the vacuum cleaner, shorten the Telescopic Pipe and operate the vacuum cleaner in the ‘MAX’ mode for more than 10 seconds.

Make sure to remove any wet pads from the Spray Spinning Sweeper before attaching it to the Accessory Cradle.

To detach the accessories, press the release button on the back of each accessory.


How are accessories detached from the vacuum cleaner?

To detach the accessories, press the release button on the back of each accessory.

Before detaching the accessories, operate the vacuum cleaner in the ‘MAX’ mode for 10 seconds to prevent any foreign matter remains inside the accessory.


How is the Combination Tool used?

Use to remove dust from curtains, furniture, sofas, etc.


How is the Extension Crevice Tool used?

Use to remove dust in grooves of window frames, narrow gaps, corners, etc.


How is the Flexible Tool used?

Use to clean hard to reach places such as upper or rear parts of furniture or ceilings.

You can connect the Combination Tool or the Extension Crevice Tool to use with the Flexible Tool.


How is the Spray Spinning Sweeper used for cleaning?

Use to clean a wood and linoleum floor with a wet pad.

The Spray Spinning Sweeper does not have a dust suction function.


How is the reusable wet pad used with the Spray Spinning Sweeper?

When attaching the wet pad, make sure the pad is in the center of the spin disk.


How is the disposable wet pad used with the Spray Spinning Sweeper?

Attach the disposable wet pad to the front side (Velcro side) of the attachable pad on the spin disk. If you use the disposable wet pad without the attachable pad, cleaning performance can be degraded.

After using the disposable wet pad, discard the pad.


How is the water tank detached or attached to the Spray Spinning Sweeper?

To detach: Press the lower part of the water tank.

To attach: Insert the front end first.


What type of water should not be used in the Spray Spinning Sweeper?

Do not use groundwater or polluted water.


What should be done if the Spray Spinning Sweeper delays in spraying water for the first time?

When using the Spray Spinning Sweeper for the first time, the air in the internal pump and the tube is susceptible to delay in spraying water. Press the + button repeatedly.


How is the pipe length adjusted?

Press the pipe length adjustment button to lengthen or shorten the Telescopic Pipe.


How is the dust bag in the Clean Station replaced?

When the START/STOP button turns red, you should replace the dust bag.


How is the Clean Station Premotor Filter cleaned?

Use the handle to lift the filter off and shake over a bin to remove dust.


How is the Clean Station Fine Dust Filter cleaned?

Shake the Fine Dust Filter over a bin to remove dust.


How are the Dustbin and Washable Micro Filter of the vacuum cleaner cleaned?

After cleaning the dustbin and Washable Micro Filter with water, you should dry them completely in the shade for more than 24 hours before use.

When heat is applied, part deformation may occur.

If the filter is not dried completely before being used, it can cause an odor.


What is the drying time and method for washable parts after cleaning?

After cleaning the dustbin and Washable Micro Filter with water, you should dry them completely in the shade for more than 24 hours before use.


What happens if the dustbin or filter is clogged?

If the dustbin or the filter is clogged, the vacuum cleaner may stop its operation due to the overheating prevention device of the motor.

Clean the dustbin or the filters and then operate the vacuum cleaner again.


How is the Fine Dust Filter cleaned?

Make sure to turn off the product before cleaning the filter.

Twist and pull off the Fine Dust Filter, and tap it gently to remove the dust.

Wash the filter with running water once a month to maintain the best performance of the filter.

After cleaning, dry it completely for more than 24 hours in the shade before use.

For assembly, turn it counterclockwise until the line under the lock image is not visible.


What should not be used when washing the Fine Dust Filter?

Do not use detergent or tool when washing the filter.

Do not dry with heat.


How is the Jet Dual Brush cleaned?

If the foreign matter is not removed, use scissors to remove it.


What should be done if the Jet Dual Brush stops working after cleaning?

If a cloth or other foreign matter is vacuumed up and tangled with the spin brush, the spin brush will stop working to protect the brush motor. After cleaning the brush, turn the power off and then on again.

If the brush does not work after cleaning, turn the power off and then on again.


What precautions should be taken when cleaning the Jet Dual Brush?

When cleaning the brush, be careful not to catch your fingers in the folding parts of the brush.


How is the Slim Action Brush cleaned?

Do not clean the brush with water.

When foreign matter remains on the brush, remove it with a wet tissue or a dry cloth.


What should be done if the Slim Action Brush does not work after cleaning?

If the spin brush does not work after cleaning the Slim Action Brush, the overheating prevention device of the motor may have been enabled. Wait 30 minutes or more to cool the motor and operate again.


How is the Spray Spinning Sweeper cleaned if the spin disk does not work?

If the spin disk does not work after cleaning the Spray Spinning Sweeper, the overheating prevention device of the motor may have been enabled. Wait 30 minutes or more to cool the motor and operate again.


How is the Pet Tool cleaned?

Cut the tangled hair or fur with scissors, and then use a vacuum cleaner to suck up the pieces.


How are the Extension Crevice Tool and Telescopic Pipe cleaned?

Insert a long thin stick and rotate several times to clean the Extension Crevice Tool or the Telescopic Pipe.


What are the installation precautions for the Clean Station?

Do not install the product near water, in an area with excessive moisture, or near window, etc.

Do not place the Clean Station in a place where people pass by frequently, in entrance way or narrow passage. People may trip over it and be injured, or product damage may occur.

If the Clean Station is installed incorrectly, it may fall over, which could cause an injury and severe product damage.

Install the Clean Station in a place where there are no objects that could break and cause damage.


What battery usage considerations should be kept in mind?

Do not disassemble the battery or the Clean Station.

Do not apply heat to the battery and do not put the battery in a fire.

Removing the battery during operation may cause product malfunction.

If you have removed the battery while the vacuum cleaner motor is operating, the vacuum cleaner may not work for 30 seconds even after you re-attach the battery for safety reasons.

Battery usage time may shorten with increased battery use. When the battery no longer charges or runs down quickly, replace the exhausted battery with a new one.

Use only the Clean Station and batteries provided by the manufacturer.

Before inserting the battery, confirm that the battery is being inserted in the correct direction.


What should be done if the product doesn’t work after charging or with a new battery?

If the product does not work after you charge the battery, replace the battery. If it still does not work with the new battery, contact a Samsung service center.


What should be done regarding spare batteries and accessory cradle chargers?

Spare batteries and the Accessory Cradle chargers need to be purchased separately.


What should be done before using a newly purchased or long unused battery?

Please charge the battery before using a newly purchased battery for the first time or if you have not used the battery for a long time.


What happens if the battery level remains low for a prolonged period?

When the battery level is low, recharge it. If the level of the battery remains low for a long period of time, it can cause the performance of the battery to degrade.


What should be done before using the Spray Spinning Sweeper regarding the wet pad and water?

Before using the Spray Spinning Sweeper, detach the wet pad and put some water on it, then reattach it to the spin disk.


How should the reusable wet pad of the Spray Spinning Sweeper be cleaned?

Clean the reusable wet pad of the Spray Spinning Sweeper in a normal washing machine by using a neutral detergent.

However, If the wet pad is exposed to heat, softener, etc, it may be modified or discolored and product performance can be degraded. Do not boil the wet pad.


What type of wet pad should be used for the Spray Spinning Sweeper?

Use a genuine wet pad of Samsung Electronics for the Spray Spinning Sweeper.


What happens if the Spray Spinning Sweeper is used without a wet pad?

If the Spray Spinning Sweeper is used without a wet pad, any product malfunction will not be covered by warranty and a service fee will be charged.


What should be done when purchasing additional reusable wet pads?

When you purchase an additional reusable wet pad for the Spray Spinning Sweeper, contact a Samsung service center.


What should be checked when purchasing additional disposable wet pads?

When you purchase an additional disposable wet pad, check the model name (VCA-SPA95).


What should be checked when purchasing additional dust bags?

When you purchase an additional dust bag, make sure to check the model name (VCA-ADB953).

Contact your nearest Samsung Electronics retailer or Samsung service center to purchase any consumable accessories.


What happens if the dust bag in the Clean Station is filled with dust?

When the dust bag in the Clean Station is filled with dust, the Clean Station may stop due to the overheating prevention device of the motor. Replace the dust bag and then use the Clean Station.


What should be done if larvae are present in the suctioned dust?

If there is a larva in the suctioned dust, it can multiply in the dust bag. Clean the Clean Station with a wet tissue and replace the dust bag.


What should be avoided regarding pushing the Clean Station?

Do not push the Clean Station so it falls over. Personal injury, product and floor damage may occur.


What should be avoided regarding leaving the product leaning against a wall or table?

Do not leave the product leaning against a wall or a table. The product may fall and an injury and severe product damage may occur.


What should be avoided regarding children touching the product while cleaning?

Do not allow children to touch the product while cleaning. When the vacuum cleaner overheats, children may get burnt.


How should the Clean Station be carried?

Use both hands to carry the Clean Station.


What precautions should be taken when removing the power cord from the Clean Station groove?

When you pull the power cord out of the groove at the bottom of the Clean Station, do not pull it hard. Turn the cord gently on its side so that it can come out smoothly. The power cord may get damaged and could cause an electric shock or fire.


What should be avoided when stepping on the Spray Spinning Sweeper?

Do not step heavily on the upper part of the Spray Spinning Sweeper while using it. Product damage or floor damage may occur.


What precautions should be taken when cleaning the brush to avoid bumping into surfaces?

When cleaning, be careful that the side of the brush does not bump into a molding part, a wall, furniture, etc. and cause staining. For a slight stain, remove it with a wet tissue or a cleaner.


Should water be used to clean the product when it is in use?

Do not use water to clean the product when in use.


What type of environments should the product be used in?

You should use the product in dry places and do not use the product in wet places or on water.


What should not be put into the water tank of the Spray Spinning Sweeper?

Do not put hot water, detergent, etc. into the water tank of the Spray Spinning Sweeper. Product malfunction or performance degradation may occur.


What should be done with the water in the Spray Spinning Sweeper tank when not in use?

When not using the Spray Spinning Sweeper, empty all the water in the water tank.


Can the product be used without a filter?

Do not use without a filter in place.


What happens if the inner part of the Spray Spinning Sweeper is clogged?

If the inner part of the Spray Spinning Sweeper is clogged with large foreign matter, spinning speed decreases or the spin disk stops.


What should be avoided when the vacuum cleaner is stored on the Clean Station?

Do not push the vacuum cleaner while it is stored in the Clean Station. Personal injury, product and floor damage may occur.


Should the vacuum cleaner brush be cleaned with water?

Do not clean the brush of the vacuum cleaner with water. Cleaning it with water can cause deformation of parts or malfunction.


What should be done if suction continuously reduces or the vacuum cleaner overheats?

If you notice a continuous reduction in suction or the vacuum cleaner overheats abnormally, clean the products and replace filters.


What should be done if the Clean Station smells bad?

When the Clean Station smells bad, replace the dust bag or clean the filters.


Why does the vacuum cleaner not work?

  • Check the battery level and charge the battery.

  • Check whether the product is turned off, and then press the Power button to turn it on.

  • Check whether the Telescopic Pipe, the dustbin or the brush is blocked.

  • Check that the Washable Micro Filter is inserted correctly.

  • If the vacuum cleaner has not been used for a long time, charge the battery.

  • If the battery dies, replace the battery.


Why does the spin brush (or spin disk) of an accessory not move?

  • When the ‘Check Brush’ message appears on the display, turn off the vacuum cleaner and check whether the brush is clogged with foreign matter. If so, remove the foreign matter and restart the vacuum cleaner.

  • When the vacuum cleaner is turned on, turn it off and on again. For the Slim Action Brush and Spray Spinning Sweeper, if the overheating prevention device of the accessory’s motor enables, it may take about 30 minutes to cool the motor.


Why does an odor emit from the air outlet or the filter of the product?

  • Empty the dustbin and clean the filters frequently.

    As your vacuum cleaner is a new product, it may have a slight odor for the first 3 months after purchase.

    If you use the vacuum cleaner for a long period of time, accumulated dirt in the dustbin or dust on the filter may generate an odor.

  • Replacement filters are available at your local Samsung service agent.


Why does static electricity occur when cleaning a thick and soft mat?

  • Materials of a mat (childcare center mat, noise prevention mat for between floors, etc.) may cause the static electricity.

    Move the brush on a normal floor for a while and clean again, then the static electricity should disappear.


Why does the Spray Spinning Sweeper not spray water?

  • When using the Spray Spinning Sweeper for the first time, the air in the internal pump and the tube may cause to delay in spraying water.

    Detach the water tank, press the + button, and check that the pump operates with a sound.

    Fill the water tank, attach it to the Spray Spinning Sweeper, and then press the + button repeatedly.


Why does the vacuum cleaner not charge?

  • Confirm that the voltage provided to the Clean Station matches the requirements of the Clean Station.

  • Check that the vacuum cleaner is turned on, and then check that the LED of the battery level indicator is turned on.

  • Check if foreign matter (dust) is on the charging terminal. Remove any foreign matter with a cotton swab or soft cloth.


Why does the vacuum cleaner stop operation during cleaning?

  • As this product has the overheating prevention device of the motor, product will stop operation temporarily for the following conditions. After correcting the cause of the problem, turn the product on again. (This case may differ depending on the ambient temperature.)

    When the vacuum cleaner operates with a full dustbin.

    When the vacuum cleaner operates with a brush clogged.

    When the Extension Crevice Tool is used for long hours.


Why does the suction force decrease suddenly and the vacuum cleaner make a vibrating sound?

  • Check whether the brush, the dustbin or the Telescopic Pipe is clogged with foreign matter and remove it.

  • Check whether the dustbin is fully filled with dust. If it is, empty the bin.

  • Check whether the filter is dirty. If it is, clean the filter.


Why do small dust particles come out of the accessories after cleaning is finished?

  • After cleaning, operate the vacuum cleaner for 10 seconds or more to suck the small dust particles.


What are the product specifications for the VS20A95**** Series vacuum cleaner and Clean Station?

Model VS20A95**** Series
Power consumption (Vacuum cleaner) Based on a handy vacuum cleaner: 580 W
Battery specification Li-ion 25.2 V, 2200 mAh, 7 cell
Weight (Vacuum cleaner) 2.7 kg (Jet Dual Brush)
Size Vacuum cleaner Width 250 mm x Depth 210 mm x Height 1,000 mm
Clean Station Width 300 mm x Depth 300 mm x Height 850 mm
Charging time 3.5 hours
Cleaning time (Default mode: MID) Combination Tool / Extension Crevice Tool MIN: Approx. 60 min. MID: Approx. 30 min.
MAX: Approx. 10 min. JET: Approx. 3 min.
Jet Dual Brush MIN: Approx. 42 min. MID: Approx. 24 min.
MAX: Approx. 14 min. JET: Approx. 8 min.
Slim Action Brush MIN: Approx. 50 min. MID: Approx. 25 min.
MAX: Approx. 15 min. JET: Approx. 9 min.
Spray Spinning Sweeper Approx. 100 min.

How is cleaning time affected by using two batteries consecutively?

Cleaning time stated in the table is based on a test after using one battery. Cleaning time doubles when you use two batteries consecutively.


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