FREE ENGLISH SAMSUNG SM-F711B (02) PDF USER GUIDE

FREE ENGLISH SAMSUNG SM-F711B (02) PDF USER MANUAL

FREE ENGLISH SAMSUNG SM-F711B (02) PDF OWNER GUIDE

FREE ENGLISH SAMSUNG SM-F711B (02) PDF OWNER MANUAL

FREE ENGLISH SAMSUNG SM-F711B (02) PDF REFERENCE GUIDE

FREE ENGLISH SAMSUNG SM-F711B (02) PDF INSTRUCTION GUIDE

FREE ENGLISH SAMSUNG SM-F711B (02) PDF REFERENCE MANUAL

FREE ENGLISH SAMSUNG SM-F711B (02) PDF INSTRUCTION MANUAL

FREE ENGLISH SAMSUNG SM-F711B (02) PDF OPERATING INSTRUCTIONS


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How to turn on the device?

Press and hold the Side button for a few seconds to turn on the device.


How to turn off the device?

1. To turn off the device, press and hold the Side button and the Volume Down button simultaneously. Alternatively, open the notification panel, swipe downwards, and then tap the Power icon.

2. Tap Power off.


How to restart the device?

To restart the device, tap Restart after following the steps to turn off the device.


How to force restart the device if it is frozen and unresponsive?

If your device is frozen and unresponsive, press and hold the Side button and the Volume Down button simultaneously for more than 7 seconds to restart it.


How to make an emergency call?

You can make an emergency call or check the medical information you saved.

Press and hold the Side button and the Volume Down button simultaneously, and then tap Emergency call. Alternatively, open the notification panel, swipe downwards, and then tap the Emergency call icon.


How to charge the battery using wired charging?

Connect the USB cable to the USB power adapter and plug the cable into the device’s multipurpose jack to charge the battery. After fully charging, disconnect the charger from the device.


How to charge the battery using wireless charging?

Fold the device before charging the battery. Place the centre of the device’s back on the centre of the wireless charger to charge the battery. After fully charging, disconnect the device from the wireless charger.


What are the precautions for wireless charging?

  • If you do not follow the precautions, the device may not charge properly or may overheat, or the device and any cards may be damaged.

  • Do not place the device on the wireless charger with a credit card or radio-frequency identification (RFID) card (such as a transportation card or a key card) placed between the back of the device and the device cover.

  • Do not place the device on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the device and the wireless charger.

  • If you use the wireless charger in areas with weak network signals, you may lose network reception.

  • Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

  • If you use a wireless charge stand, your device may not be correctly mounted or may not charge properly. It is recommended to use a wireless charge pad.


How to use Wireless power sharing?

1. Open the notification panel, swipe downwards, and then tap the “Wireless power sharing” icon to turn it on. If you cannot find “Wireless power sharing” on the quick settings panel, tap Edit and drag the button over to add it.

2. Fold your phone.

3. Place the other device on the centre of your phone, with their backs facing.

4. When you are finished charging, disconnect the other device from your phone.


How to set the limit for power sharing?

You can set the device to stop power sharing when the remaining battery power drops below a certain level.

Open Settings, tap Battery → Wireless power sharing → Battery limit, and then set the limit.


How to insert the SIM or USIM card?

1. Insert the ejection pin into the hole on the tray to loosen the tray.

2. Pull out the tray gently from the tray slot.

3. Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards and gently press the SIM or USIM card into the tray to secure it.

4. Insert the tray back into the tray slot.


What are the precautions when inserting the SIM or USIM card?

  • Use only a nano-SIM card.

  • Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

  • Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

  • If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

  • If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

  • Fully insert the tray into the tray slot to prevent liquid from entering your device.


How to activate an eSIM?

Open Settings and tap Connections → SIM manager → Add eSIM. When a mobile plan is found, follow the on-screen instructions to activate the eSIM.

If you have a QR code provided by your carrier, open Settings, tap Connections → SIM manager → Add eSIM → Scan QR code, and then scan the QR code.


How to use the cover screen?

You can check the time and date on the cover screen without unfolding the device. If the cover screen is off, press the Side button or double tap the screen.

If you want to change the wallpaper, touch and hold the screen, swipe to the left or right on the wallpaper list, and then select the one you want.


How to check notifications on the cover screen?

To check a notification, swipe to the right on the cover screen and select one. Select an option from the bottom of the screen to return a call. To check the notification details, tap Open app and unfold the device. The app will open immediately and the notification can then be checked.


How to use widgets on the cover screen?

Swipe to the left on the cover screen to use the widgets.

If you want to add more widgets, touch and hold the screen, swipe to the left and tap Add widget. To delete widgets, tap the minus icon on the widget.


How to use quick settings on the cover screen?

Drag downwards from the top of the cover screen.


How to take pictures or record videos using the cover screen?

1. Press the Side button twice to open the Camera app.

2. To change the shooting mode, swipe to the left or right on the preview screen.

3. Show your palm to the camera or press the Volume button to take a selfie or record a video.


How to answer or reject calls from the cover screen?

When a call comes in, drag the answer icon to the right to answer the call. To reject the call, drag the reject icon to the left.

To send a message when rejecting an incoming call, drag upwards from the bottom of the screen and select a message to send.


How to use swipe gestures for navigation?

Open Settings, tap Display → Navigation bar, and then tap Swipe gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear. Tap More options and select an option you want.


How to switch between Home and Apps screens?

On the Home screen, swipe upwards to open the Apps screen.

To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button.


How to edit the Home screen?

On the Home screen, touch and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels.

  • Adding panels: Swipe to the left, and then tap +.

  • Moving panels: Drag a panel preview to a new location.

  • Deleting panels: Tap the delete icon on the panel.


How to launch Finder?

1. On the Apps screen, tap Search.

2. Enter a keyword.


How to move items on the Home screen or Apps screen?

Drag an item to a new location. To move the item to another panel, drag it to the side of the screen. If you touch and hold an item and tap Select, you can select more items and move them together at once.

To add a shortcut to an app on the Home screen, touch and hold an item on the Apps screen, and then tap Add to Home.


How to create folders?

On the Home screen or the Apps screen, drag an app over another app. A new folder containing the selected apps will be created. Tap Folder name and enter a folder name.


How to add more apps to a folder?

Tap the add icon on the folder. Tick the apps to add and tap Done. You can also add an app by dragging it to the folder.


How to move apps from a folder?

Drag an app to a new location.


How to delete a folder?

Touch and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folder’s apps will be relocated to the Apps screen.


How to open Edge panel?

Drag the Edge panel handle towards the centre of the screen.

If the Edge panel handle is not visible, open Settings, tap Display, and then tap the Edge panels switch to turn it on.


How to change the screen lock method?

To change the screen lock method, open Settings, tap Lock screen → Screen lock type, and then select a method.


How to open the notification panel?

To open the notification panel, drag the status bar downwards.


How to close the notification panel?

To close the notification panel, swipe upwards on the screen.


How to adjust brightness of the display from the notification panel?

Use the brightness control bar in the notification panel.


How to clear all notifications from the notification panel?

Tap Clear all notifications button in the notification panel.


How to edit quick settings buttons in the notification panel?

In the quick settings panel, tap Edit.


How to control media playback from the notification panel?

1. Open the notification panel and tap Media output.

2. Tap the icons on the controller to control the playback.


How to control nearby devices from the notification panel?

1. Open the notification panel and tap Device control.

2. Select a nearby device or a SmartThings device to control it, or select a scene to launch it.


How to change the input language for the keyboard?

Tap Settings → General management → Languages and types → Manage input languages and select the languages to use. When you select two or more languages, you can switch between the input languages by tapping the globe icon on the keyboard.


How to change the keyboard type?

Tap Settings → General management → Languages and types, select a language, and then select the keyboard type you want.


How to copy and paste text?

1. Touch and hold over text.

2. Drag the selection handles to select the desired text, or tap Select all to select all text.

3. Tap Copy or Cut.

4. Touch and hold where the text is to be inserted and tap Paste.


How to extract text from an image in Gallery app?

1. While checking an image in the Gallery app, tap the text extraction icon.

2. Select an area to extract text.

3. Select an option you want (Copy, Select all, Share).


How to uninstall apps?

Touch and hold an app and select Uninstall.


How to disable apps?

Touch and hold an app and select Disable. Note that only selected default apps that cannot be uninstalled from the device can be disabled.


How to enable disabled apps?

Open Settings, tap Apps → Disabled → OK, select an app, and then tap Enable.


How to adjust app permissions?

To access your app permission settings, open Settings and tap Apps. Select an app and tap Permissions. You can check the app’s permissions list and change its permissions.


How to make a voice call?

1. Open the Phone app and tap Keypad.

2. Enter a phone number.

3. Tap the phone icon to make a voice call.


How to make a video call?

1. Open the Phone app and tap Keypad.

2. Enter a phone number.

3. Tap the video call icon to make a video call.


How to use speed dial?

To set a number to speed dial, open the Phone app, tap Keypad → : → Speed dial numbers, select a speed dial number, and then add a phone number.

To make a call, touch and hold a speed dial number on the keypad. For speed dial numbers 10 and up, tap the first digit(s) of the number, and then touch and hold the last digit.


How to make an international call?

1. Open the Phone app and tap Keypad.

2. Touch and hold 0 until the + sign appears.

3. Enter the country code, area code, and phone number, and then tap the phone icon.


How to answer a call?

When a call comes in, drag the answer icon outside the large circle.


How to reject a call?

When a call comes in, drag the reject icon outside the large circle.


How to block phone numbers?

Open the Phone app, tap : → Settings → Block numbers, and then select contacts or phone numbers to save in the blocked numbers list.


How to create a new contact?

1. Open the Contacts app and tap +.

2. Select a storage location.

3. Enter contact information and tap Save.


How to import contacts?

1. Open the Contacts app and tap → Manage contacts → Import contacts.

2. Follow the on-screen instructions to import contacts.


How to sync contacts with web accounts?

1. Open Settings, tap Accounts and backup → Manage accounts and select the account to sync with.

2. Tap Sync account and tap the Contacts switch to turn it on.


How to search for contacts?

Open the Contacts app. Tap Q at the top of the contacts list and enter search criteria.


How to delete contacts?

1. Open the Contacts app and tap : → Edit.

2. Select contacts and tap Delete.


How to share contacts?

1. Open the Contacts app and tap : → Edit.

2. Select contacts and tap Share.

3. Select a sharing method.


How to create groups in Contacts?

1. Open the Contacts app and tap → Groups → Create group.

2. Follow the on-screen instructions to create a group.


How to merge duplicate contacts?

1. Open the Contacts app and tap → Manage contacts → Merge contacts.

2. Tick contacts and tap Merge.


How to send messages?

1. Open the Messages app and tap the compose icon.

2. Add recipients and enter a message.

3. Tap the send icon to send the message.


How to sort messages by category?

Open the Messages app and tap Conversations → +.


How to delete messages?

Touch and hold a message to delete, then tap Delete.


How to use Multi window?

Run two apps at the same time in split screen view. You can also run multiple apps at the same time in the pop-up view.


How to launch Multi window by swiping the screen?

Swipe with two fingers from the bottom of the screen towards the middle of the screen.

The screen will change to the split screen view.


How to change to the pop-up view?

Swipe from the top corner towards the middle of the screen.


How to use the swipe feature for split screen or pop-up view?

To use this feature, open Settings, tap Advanced featuresMulti window, and then tap the Swipe for split screen or Swipe for pop-up view switch to turn it on.


How to open apps using the Recents button?

1 Tap the Recents button to open the list of recently used apps.

2 Swipe to the left or right, tap an app’s icon, and then tap Open in split screen view or Open in pop-up view.


How to adjust the window size in multi window?

Drag the circles between the app windows to adjust the size of the windows.

When you drag the circles between the app windows to the edge of the screen, the window will be maximised.


How to move pop-up windows?

To move a pop-up window, tap the multi window handle and drag it to a new location.


How to save your own split screen layout?

Add frequently used apps as an app pair to open them together in the split screen view with a single tap.

1 In the split screen view, tap the circles between the app windows.

2 Tap .

3 Select a location to add the app pair.

The apps you are using in the split screen view will be saved to the location you select as an app pair.


How to start Bixby?

Press and hold the Side button to launch Bixby.

The Bixby intro page will appear.

After you select the language to use with Bixby, sign in to your Samsung account, and complete the setup by following the on-screen instructions, the Bixby screen will appear.


How to use Bixby?

While pressing and holding the Side button, say what you want to Bixby.

Alternatively, say the wake-up phrase and say what you want.

For example, while pressing and holding the Side button, say “How’s the weather today?” The weather information will appear on the screen.

If Bixby asks you a question during a conversation, you can continue to talk to Bixby without pressing the Side button or tapping .

If you cannot find the Bixby app icon ( ) on the Apps screen, open Settings, tap Advanced featuresBixby, and then tap the Show Bixby on Apps screen switch to turn it on.


How to wake up Bixby using your voice?

You can start a conversation with Bixby by saying “Hi, Bixby” or “Bixby”.

Register your voice so that Bixby will respond to your voice.

1 Open the Bixby app and tap → Voice wake-up.

2 Tap the switch to turn it on.


How to communicate with Bixby by typing text?

If your voice is not recognised because of noisy environments or if you are in a situation where speaking is difficult, you can communicate with Bixby through text.

Open the Bixby app, tap , and then type what you want.

During the communication, Bixby also will answer you through text instead of voice feedback.


How to launch Bixby Vision?

Launch Bixby Vision using one of these methods.

  • In the Camera app, tap MORE on the shooting modes list and tap BIXBY VISION.

  • In the Gallery app, select an image and tap .

  • In the Samsung Internet app, touch and hold an image and tap Search with Bixby Vision.

  • If you added the Bixby Vision app icon to the Apps screen, open the Bixby Vision app.


How to use Bixby Vision?

1 Launch Bixby Vision.

2 Select a feature you want to use.

  • TRANSLATE: Recognise text from documents or images and translate it.

  • TEXT: Recognise text from documents or images and extract it.

  • DISCOVER: Search for images similar to the recognised object online and related information.


How to use Samsung Internet?

Browse the internet to search for information and bookmark your favourite webpages to access them conveniently.

1 Open the Samsung Internet app.

2 Enter the web address or a keyword, and then tap Go.

If the toolbar does not appear, swipe downwards slightly on the screen.

To switch between tabs, tap or swipe to the left or right on the address field.


How to use Secret mode in Samsung Internet?

If you set a password for Secret mode, you can prevent others from accessing your search history, browsing history, bookmarks, and saved pages.

1 Tap → Turn on Secret mode.

2 Tap the Lock Secret mode switch to turn it on, tap Start, and then set a password for Secret mode.

In Secret mode, the device will change the colour of the toolbars.

To turn off Secret mode, tap → Turn off Secret mode.


How to use Samsung Kids?

You can restrict children’s access to certain apps, set their usage times, and configure settings to provide a fun and safe environment for children when they use the device.

Open the notification panel, swipe downwards, and then tap (Kids).

If you cannot find (Kids) on the quick settings panel, tap → Edit and drag the button over to add it.

When starting Samsung Kids for the first time or after performing a data reset, follow the on-screen instructions to complete the setup.

On the Samsung Kids screen, select the app you want to use.


How to use parental controls features in Samsung Kids?

You can configure the settings for Samsung Kids and check the usage history.

On the Samsung Kids screen, tap : → Parental controls and enter your unlock code.


How to close Samsung Kids?

To close Samsung Kids, tap the Back button or tap : → Close Samsung Kids, and then enter your unlock code.


How to use Samsung Health?

Open the Samsung Health app.

When running this app for the first time or restarting it after performing a data reset, follow the on-screen instructions to complete the setup.

To edit items on the Samsung Health home screen, tap : → Edit home.


How to create notes in Samsung Notes?

1 Open the Samsung Notes app, tap , and then create a note.

You can change the input method by tapping or .

2 When you are finished composing the note, tap the Back button to save it.

If you want to save the note in another file format, tap : → Save as file.


How to delete notes in Samsung Notes?

Touch and hold a note to delete and tap Delete.


How to remove a game from Gaming Hub?

Tap My games, touch and hold a game, and then tap Remove.


How to change the performance mode in Gaming Hub?

You can change the game performance mode.

Open the Gaming Hub app, tap MoreGame BoosterGame optimisation, and then select the mode you want.


How to open Game Booster panel while playing games?

To open the Game Booster panel while playing games, tap on the navigation bar.

If the navigation bar is hidden, drag upwards from the bottom of the screen to show it.

If you have set the navigation bar to use Swipe gestures, open the notification panel and tap Tap to open Game Booster.


How to lock the touch screen while the game is being played in Game Booster?

Tap : Lock the touch screen while the game is being played.

To unlock the touch screen, drag the lock icon in any direction.


How to hide or display buttons on the navigation bar in Game Booster?

Tap : Hide the buttons on the navigation bar.

To display the buttons, tap on the navigation bar.


How to capture screenshots in Game Booster?

Tap : Capture screenshots.


How to record game sessions in Game Booster?

Tap : Record your game sessions.

To stop recording, tap .


How to configure settings for Game Booster?

Tap + : Configure settings for Game Booster.


How to set Priority mode in Game Booster?

Priority mode: Set the device to block incoming calls and all notifications except for alarms to prevent your game from being disturbed.


How to use Game optimisation in Game Booster?

Game optimisation: Change the performance mode.


How to check battery in Game Booster?

Battery: Check the remaining battery usage time.


How to check Temperature / Memory in Game Booster?

Temperature / Memory: Check the device’s temperature and memory status.

You can also set the device to automatically adjust the volume or video frame rate to prevent the device from overheating and to stop apps from running in the background when there is not enough memory.


How to open Game Booster panel from the navigation bar when navigation bar is set to Swipe gestures?

You can set to open the Game Booster panel from the navigation bar while the navigation bar is set to Swipe gestures.

On the Game Booster panel, tap → Block during game and tap the Navigation gestures switch to turn it on.


How to open apps in pop-up windows while playing games?

You can open apps in pop-up windows while playing a game.

Tap and select an app from the apps list.


How to use SmartThings?

Control and manage smart appliances and Internet of Things (IoT) products.

To access more information, open the SmartThings app and tap MenuHow to use.

1 Open the SmartThings app.

2 Tap DevicesAdd device or +.

3 Select a device and connect to it by following the on-screen instructions.


How to use Smart View to mirror on a TV screen?

View your phone’s displayed content on a large screen by connecting your phone to a screen mirroring-enabled TV or monitor.

1 Open the notification panel, swipe downwards, and then tap (Smart View).

2 Select a device to mirror your phone’s screen.


How to share a Bluetooth speaker using Music Share?

You can listen to music on your phone and your friend’s phone through your Bluetooth speaker.

1 Make sure that your phone and your Bluetooth speaker are connected.

Refer to Pairing with other Bluetooth devices for how to connect.

2 On your phone, open Settings, tap ConnectionsBluetooth → : → Advanced settings, and then tap the Music Share switch to turn it on.

You can use additional features, such as setting who to share your device with, by tapping Music Share.

3 On your friend’s phone, select your speaker from the list of the Bluetooth devices.

4 On your phone, accept the connection request.

Your speaker will be shared.

When you play music through your friend’s phone, the music playing through your phone will be paused.


How to listen to music together with Galaxy Buds?

You can listen to music on your phone together through your Buds and your friend’s Buds.

1 Make sure that each phone and pair of Buds are connected.

Refer to Pairing with other Bluetooth devices for how to connect.

2 On your friend’s phone, open Settings, tap ConnectionsBluetooth →:→ Advanced settings, and then tap the Music Share switch to turn it on.

You can use additional features, such as setting who to share your device with, by tapping Music Share.

3 On your phone, open the notification panel and tap Media output.

4 Tap Music Share and select your friend’s Buds from the detected devices list.

5 On your friend’s phone, accept the connection request.

When you play music through your phone, you can listen to it together through both Buds.


How to connect to a computer using Link to Windows?

1 On your mobile device, open Settings and tap Connected devicesLink to Windows.

2 Follow the on-screen instructions to complete the connection.


How to create events in Calendar?

1 Open the Calendar app and tap + or double tap a date.

If the date already has saved events or tasks in it, tap the date and tap +.

2 Enter event details and tap Save.


How to sync events with your accounts in Calendar?

1 Open Settings, tap Accounts and backupManage accounts, and then select the account to sync with.

2 Tap Sync account and tap the Calendar switch to turn it on.

To add accounts to sync with, open the Calendar app and tap →→ Manage calendars+.

Then, select an account to sync with and sign in.

When an account is added, a blue circle is displayed next to the account name.


How to start Reminder?

Open the Calendar app and tap → Reminders →→.

The Reminder screen will appear and the Reminder app icon ( ) will be added to the Apps screen.


How to create reminders?

1 Open the Reminder app.

2 Tap +, enter the details, and then tap Save.


How to complete reminders?

On the reminders list, tap or select a reminder and tap Complete.


How to restore reminders?

Restore reminders that have been completed.

1 On the reminders list, tap =Completed.

2 Select a reminder to restore and tap Restore.

Reminders will be added to the reminders list and you will be reminded again.


How to delete reminders?

To delete a reminder, select a reminder and tap Delete.

To delete multiple reminders, touch and hold a reminder, tick reminders to delete, and then tap Delete.


How to check and manage files using My Files?

Access and manage various files stored in the device.

Open the My Files app.

To check for unnecessary data and free up the device’s storage, tap Manage storage.

To search for files or folders, tap Q.


How to use Clock?

Set alarms, check the current time in many cities around the world, time an event, or set a specific duration.

Open the Clock app.


How to use Calculator?

Perform basic arithmetic or scientific calculations.

Open the Calculator app.


How to check calculation history in Calculator?

Tap : Check the calculation history.

To clear the history, tap Clear history.

To close the calculation history panel, tap .


How to use the unit conversion tool in Calculator?

Tap : Use the unit conversion tool.

You can convert various values, such as area, length, or temperature, into other units.


How to display the scientific calculator?

Tap νπ : Display the scientific calculator.


How to use zoom features in Camera?

Select 0.5x/1x or drag it to the left or right to zoom in or out.

Alternatively, spread two fingers apart on the screen to zoom in, and pinch to zoom out.


How to lock the focus (AF) and exposure (AE) in Camera?

You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources.

Touch and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked.

The setting remains locked even after you take a picture.


How to use the camera button in Camera?

  • Touch and hold the camera button to record a video.

  • To take burst shots, swipe the camera button to the edge of the screen and hold it.

  • If you tap on the preview screen and tap Swipe Shutter button toCreate GIF, you can create GIFs.

  • If you add another camera button, you can move it anywhere on the screen and take pictures more conveniently.

    On the preview screen, tap ☼ → Shooting methods and tap the Floating Shutter button switch to turn it on.


What are the options for current shooting mode in Camera?

On the preview screen, use the following options:

Turn the flash on or off.
Select the length of the delay before the camera automatically takes a picture.
3:4 Select an aspect ratio for pictures.
Turn the motion photo feature on or off. If you turn it on, a video clip will also be taken from a few seconds before tapping the camera button.
= Turn the super steady feature on or off.
C Change the recording time for hyperlapse videos.
AUTO Select a frame rate for hyperlapse videos.
9:16 Select an aspect ratio for videos.
FHD/FHD Select a resolution for videos.
Apply a filter effect or beauty effects.
Turn the cover screen on or off.
Select a metering method. This determines how light values are calculated.
Adjust the colour tone.
In FOOD mode, focus on a subject inside the frame and blur the image outside the frame.
In FOOD mode, adjust the colour temperature.
Turn the motion detection feature on or off when recording super slow-mo videos.
In DIRECTOR’S VIEW mode, change the saving option.
In DIRECTOR’S VIEW mode, change the screen.
Customise the shooting options when taking single take shots.

How to use the camera with the device folded (Flex mode)?

You can fold your device and place it on a flat surface to use the camera more conveniently.

When you fold the device, the camera layout will automatically change.


How to use the camera with the device fully folded?

You can take selfies or record videos using the rear camera even while the device is folded.

1 Press the Side button twice to open the Camera app.

2 To change the shooting mode, swipe to the left or right on the preview screen.

  • To use zoom features, swipe upwards or downwards on the screen.

  • To adjust the preview screen to the actual ratio, double tap the screen.

3 Show your palm to the camera or press the Volume button to take a selfie or record a video.


How to use dual preview screens in Camera?

You can preview the scene being shot on both the main and cover screens to see what it looks like.

You can also check related information, such as the video recording icon and timer countdown on the cover screen.

1 On the preview screen, tap .

The cover screen will turn on.

To adjust the preview screen to the actual ratio, double tap the screen.

2 Tap to take a picture or tap to record a video.


How to use Shot suggestions in Photo mode?

The camera suggests the ideal composition for the picture by recognising the position and angle of your subject.

On the preview screen, tap and tap the Shot suggestions switch to turn it on.

1 On the shooting modes list, tap PHOTO.

A guide will appear on the preview screen.

2 Point the guide at the subject.

The camera recognises the composition, and the recommended composition appears on the preview screen.

3 Move the device so the guide matches the recommended composition.

When the ideal composition is achieved, the guide will change to yellow.

4 Tap to take a picture.


How to take selfies using the front camera?

You can take self-portraits with the front camera.

1 On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits.

2 Face the front camera lens.

To take self-portraits with a wide-angle shot of the landscape or people, tap .

3 Tap to take a picture.


How to apply filter and beauty effects in Camera?

You can select a filter effect and modify facial features, such as your skin tone or face shape, before taking a picture.

1 On the preview screen, tap .

2 Select effects and take a picture.

If you tap , you can download filters from Galaxy Store, or you can create your own filter using an image with a colour tone you like from Gallery.


How to record a video in Video mode?

1 On the shooting modes list, tap VIDEO and tap to record a video.

  • To switch between the front and rear cameras while recording, swipe upwards or downwards on the preview screen or tap .

  • To capture an image from the video while recording, tap .

2 Tap to stop recording the video.


How to stabilise videos using Super steady?

If there is a lot of shaking when recording videos, use the Super steady feature for further video stabilisation.

Tap VIDEO on the shooting modes list, tap = on the shooting options to turn it on, and then record a video.


How to use the auto framing feature in Video mode?

You can set the device to change the shooting angle and zoom automatically by recognising and tracking people while recording videos.

On the shooting modes list, tap VIDEO, tap to turn it on, and then record a video.

To track and adjust the shooting angle and zoom in on a selected person, tap the frame that is displayed around the person.

To turn off tracking, tap the frame again.


How to use Director’s view mode?

Record videos with various angles of view by changing cameras.

You can save the videos of the front and rear cameras separately and edit them.

You can also play the videos in various ways, such as in split view or picture-in-picture view.

1 On the shooting modes list, tap MOREDIRECTOR’S VIEW.

2 Select the screen and the camera thumbnail you want and tap to record a video.

  • To save the videos of the front and rear cameras separately, tap ☑

  • To change the screen before starting the recording, tap ㉡ and select the screen you want.

  • You can change the camera thumbnail while recording. If the thumbnail is hidden, tap – to display it.

3 Tap to stop recording the video.


How to control the picture-in-picture window while playing the video in Director’s view mode?

If you set the screen to ☑ Picture-in-picture view, you can change the size or location of the picture-in-picture window while recording or playing the video.

1 On the preview screen, tap ☑ to change the saving option to ☑ Save front and rear as separate 16:9 videos.

2 Tap to record a video.

You can change the size or location of the picture-in-picture window before and during recording.

  • To enlarge the picture-in-picture window, tap the window and tap .

  • To move the picture-in-picture window, drag it to wherever you want.

3 Tap to stop recording the video.


How to use Single take mode?

Take various pictures and videos in one shot.

Your device automatically selects the best shot and creates pictures with filters or videos with certain sections repeated.

1 On the shooting modes list, tap MORESINGLE TAKE.

2 Tap to capture the scene you want.

3 When you are finished, tap the preview thumbnail.

To check other results, drag the icon upwards.

To save the results individually, tap Select, tick the items you want, and then tap↓.


How to use Portrait mode / Portrait video mode?

By using Portrait mode or Portrait video mode, you can capture pictures or videos where the background is blurred and the subject stands out clearly.

You can also apply a background effect and edit it after taking a picture.

1 On the shooting modes list, tap PORTRAIT or tap MOREPORTRAIT VIDEO.

2 Tap and select a background effect you want.

To adjust the intensity of the background effect, drag the adjustment bar.

3 When Ready appears on the preview screen, tap to take a picture or tap to record a video.


How to use Pro mode / Pro video mode?

Capture pictures or videos while manually adjusting various shooting options, such as exposure value and ISO value.

On the shooting modes list, tap MOREPRO or PRO VIDEO.

Select options and customise the settings, and then tap to take a picture or tap to record a video.


How to separate the focus area and the exposure area in Camera?

You can separate the focus area and the exposure area.

Touch and hold the preview screen.

The AF/AE frame will appear on the screen.

Drag the frame to the area where you want to separate the focus area and the exposure area.


How to use Night mode?

Take a picture in low-light conditions, without using the flash.

When you use a tripod, you can get brighter and steadier results.

If you are in flex mode because the device is being folded, place it on a flat surface.

1 On the shooting modes list, tap MORENIGHT.

If you set the time that appears at the right bottom of the screen to Max, you may get clearer pictures.

2 Tap and hold your device steady until shooting is complete.


How to use Food mode?

Take pictures of food with more vibrant colours.

1 On the shooting modes list, tap MOREFOOD.

A frame will appear on the screen and the area outside the frame will be blurred.

2 To resize the frame, drag a corner of the frame.

Tap the area you want or drag the frame to move it.

3 Tap and drag the adjustment bar to adjust the colour temperature.

4 Tap to take a picture.


How to use Panorama mode?

Using panorama mode, take a series of pictures and then stitch them together to create a wide scene.

1 On the shooting modes list, tap MOREPANORAMA.

2 Tap and move the device slowly in one direction.

Keep the image within the frame on the camera’s viewfinder.

If the preview image is out of the guide frame or you do not move the device, the device will automatically stop taking pictures.

3 Tap to stop taking pictures.


How to use Super Slow-mo mode?

Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later.

1 On the shooting modes list, tap MORESUPER SLOW-MO and tap to record a video.

The device will capture the moment in super slow motion and save it as a video.

2 On the preview screen, tap the preview thumbnail.

To edit the super slow motion section, tap and drag the section editing bar to the left or right.


How to record super slow motion videos automatically?

To capture the moment in super slow motion when motion is detected in the motion detection area, tap to turn it on.

The motion detection feature will be turned on and the motion detection area will appear on the preview screen.

Tap to start recording.

When motion is detected, the device will begin recording in super slow motion and save it as a video.


How to use Slow motion mode?

Record a video for viewing it in slow motion.

You can specify sections of your videos to be played in slow motion.

1 On the shooting modes list, tap MORESLOW MOTION and tap to record a video.

2 When you are finished recording, tap to stop.

3 On the preview screen, tap the preview thumbnail.

The fast section of the video will be set as a slow motion section and the video will start playing.

Up to two slow motion sections will be created based on the video.

To edit the slow motion section, tap and drag the section editing bar to the left or right.


How to use Hyperlapse mode?

Record scenes, such as passing people or cars, and view them as fast-motion videos.

1 On the shooting modes list, tap MOREHYPERLAPSE.

2 Tap AUTO and select a frame rate option.

  • If you set the frame rate to AUTO, the device will automatically adjust the frame rate according to the changing rate of the scene.

  • If you want to record star trails, set the frame rate to +300x and tap .

3 Tap to start recording.

4 Tap to finish recording.


How to customise camera settings?

On the preview screen, tap .

Some options may not be available depending on the shooting mode.


How to view images in Gallery?

Open the Gallery app and select an image.

To view other files, swipe to the left or right on the screen.


How to remaster images in Gallery?

You can enhance the dull, blurry, and low-resolution images.

1 Open the Gallery app and select an image.

2 Tap → Remaster.

You can check the before and after.

3 Tap Save to save the remastered image.


How to crop enlarged images in Gallery?

1 Open the Gallery app and select an image.

2 Spread two fingers apart on the area you want to save and tap .

The cropped area will be saved as a file.


How to view videos in Gallery?

Open the Gallery app and select a video to play.

To view other files, swipe to the left or right on the screen.

To use more options during playback, tap : → Open in Video player.


How to view brighter and clearer videos in Gallery?

Enhance the image quality of your videos to enjoy brighter and more vivid colours.

Open Settings and tap Advanced featuresVideo brightnessBright.


How to create albums in Gallery?

Create albums and sort your images and videos.

1 Open the Gallery app and tap Albums+Album to create an album.

2 Select the images or videos you want to copy or move them to an album.


How to create stories in Gallery?

When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories.

Open the Gallery app, tap Stories, and then select a story.

If you tap , you can use various options, such as changing the story title.

If you tap : → Create story on the stories list, you can create stories manually.


How to sync images and videos in Gallery?

Open the Gallery app, tap ∞, and then follow the on-screen instructions to complete the sync.

The Gallery app and the cloud will be synced.

When your Gallery app is synced with the cloud, pictures and videos you take will also be saved in the cloud.

You can access images and videos saved in the cloud in your Gallery app and from other devices.


How to delete images or videos in Gallery?

Open the Gallery app, touch and hold an image, a video, or a story to delete, and then tap Delete.


How to use the recycle bin feature in Gallery?

You can keep the deleted images and videos in the recycle bin.

The files will be deleted after a certain period.

To access files in the recycle bin, open the Gallery app and tap → Recycle bin.


How to launch AR Zone?

Use the following methods to launch AR Zone:

  • Open the AR Zone app.

  • Open the Camera app and tap MOREAR ZONE.


How to create an AR Emoji?

1 Open the AR Zone app and tap AR Emoji Studio.

2 You can pick a pre-made emoji. Swipe to the left or right, select an emoji, and then tap .

If you want to make your own emoji, take a selfie or select an image.

3 Follow the on-screen instructions to create an emoji.


How to select an AR emoji to use?

Open the AR Zone app, tap AR Emoji Studio → №, and then select an emoji you want.


How to delete AR emojis?

Open the AR Zone app, tap AR Emoji Studio → , tick emojis to delete, and then tap Delete.


How to sync AR emojis?

You can get your AR emojis on all your devices when you are signed in to the same Samsung account on the devices.

Open the AR Zone app, tap AR Emoji Studio → : → Settings, and then tap the Sync with Samsung Cloud switch to turn it on.


How to create an AR emoji short video and decorating your device with it?

You can create a short video with an emoji and use it as a wallpaper or call background image.

1 Open the AR Zone app and tap AR Emoji Studio.

2 Select Create video, Call screen, or Lock screen.

3 Select a template you want.

To change the background image, tap .

4 Tap Save to save the video.

You can check the saved videos in Gallery.

5 To use the video directly, select an option at the bottom of the screen.


How to create your contact profile with an AR emoji?

Use an emoji as your profile picture for your Samsung account and in the Contacts app.

You can choose from various poses or create your own expressions.

1 Open the AR Zone app and tap AR Emoji Studio.

2 Tap Profile and select an emoji.

3 Tap to capture your expression or select a pose you want.

4 Tap DoneSave.


How to use AR Emoji Camera?

Create fun pictures or videos with emojis using various shooting modes.

1 Open the AR Zone app and tap AR Emoji Camera.

2 Select the emoji and the mode you want to use.

The available modes may vary depending on the emoji you select.

  • SCENE: The emoji mimics your expressions. You can also change the background image.

  • MASK: The emoji’s face appears over your face so it looks like you are wearing a mask.

  • MIRROR: The emoji mimics your body movements.

  • PLAY: The emoji moves on a real background.

3 Tap the emoji icon to take a picture, or touch and hold the icon to record a video.

You can check and share the pictures and videos that you have captured in Gallery.


How to create your own stickers in AR Emoji Stickers?

1 Open the AR Zone app and tap AR Emoji Stickers.

2 Tap + at the top of the stickers list.

3 Edit stickers how you want and tap Save.

You can access the stickers you have created at the top of the stickers list.


How to activate Gaming Hub?

Refer to Gaming Hub for more information.


What is Video brightness feature?

Enhance the image quality of your videos to enjoy brighter and more vivid colours.

This feature may not be available in some apps.


How to use Dual Messenger?

Install the second app and use two separate accounts for the same messenger app. Refer to Dual Messenger for more information.

Some features may not be available depending on the carrier or model.


How to configure Motions and gestures settings?

Turn on the motion feature and configure settings.

On the Settings screen, tap Advanced features → Motions and gestures.


What is Lift to wake?

Set the device to turn on the screen when you pick it up.


What is Double tap to turn on screen?

Set the device to turn on the screen by double tapping anywhere on the screen while the screen is turned off.


What is Double tap to turn off screen?

Set the device to turn off the screen by double tapping an empty area on the Home screen or the locked screen.


What is Alert when phone picked up?

Set the device to alert you if you have missed calls or new messages when you pick up the device.

This feature may not work if the screen is turned on or the device is not on a flat surface.


What is Mute with gestures?

Set the device to mute certain sounds by using motions or gestures.


What is Finger sensor gestures?

Set the device to open or close the notification panel when you swipe upwards or downwards on the fingerprint recognition sensor. This feature is not available when the sensor is detecting your fingerprint.


What is Palm swipe to capture?

Set the device to capture a screenshot when you swipe your hand to the left or right across the screen. You can check the captured images in Gallery. It is not possible to capture a screenshot while using some apps and features.

Excessive shaking or an impact to the device may cause an unintended input for some features using sensors.


How to turn on Video call effects?

You can use various features such as changing the background during video calls.

On the Settings screen, tap Advanced features → Video call effects and tap the switch to turn it on. The icon will be added on the video calling app’s screen.


How to use video call effects?

On the video calling app’s screen, tap .

  • Reset all: Reset the settings.
  • Background: Change or blur the background during video calls.
  • Face: Apply beauty effects to the face.
  • Auto framing: Turn the auto framing feature on or off. When you turn on this feature, the device changes the shooting angle and zoom automatically by recognising and tracking people during video calls.
  • : Select or add background colours or images to use during video calls.
  • Some features may not be available depending on the model.
  • Some features are available only when using the front camera.

How to install the second app for Dual Messenger?

Install the second app and use two separate accounts for the same messenger app.

  1. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear.
  2. Tap the switch of an app to install the second app. The second app will be installed. The second app’s icon will be displayed with .

Second app

  • The Dual Messenger feature may not be available depending on the app.
  • Some features of the app may be limited for the second app.

How to uninstall a second app?

  1. On the Settings screen, tap Advanced features → Dual Messenger.
  2. Tap the switch of the app you want to uninstall and tap Uninstall. All data related to the second app will be deleted.

If you uninstall the first app, the second app will also be deleted.


How to access Digital Wellbeing and parental controls?

Check the history of your device usage and use features to prevent your device from interfering with your life. You can also set up parental controls for your children and manage their digital use.

On the Settings screen, tap Digital Wellbeing and parental controls.

  • Screen time goal: Set goals for how much you use your device a day.
  • App timers: Limit the daily usage time for each app by setting a timer. When you reach the limit, the app will be turned off and you cannot use it.
  • Driving monitor: Turn on the driving monitor to monitor the amount of the time you use your device while driving.
  • Walking monitor: Turn on the walking monitor to monitor the amount of time you use your device while walking.
  • Volume monitor: Turn on the volume monitor to protect your hearing.
  • Parental controls: Manage your children’s digital use.

How to optimise your device using Device care?

On the Settings screen, tap Device care → Optimise now.

The quick optimisation feature improves device performance through the following actions.

  • Closing apps running in the background.
  • Managing abnormal battery usage.
  • Scanning for crashed apps and malware.

How to check battery information in Device care?

Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by turning on power saving features.

On the Settings screen, tap Device care → Battery. Refer to Battery for more information.


How to manage Storage using Device care?

Check the status of the used and available storage.

On the Settings screen, tap Device care → Storage. To delete files or uninstall apps that you do not use anymore, select a category. Then, touch and hold, or select, an item and tap Delete or Uninstall.

  • The actual available capacity of the internal storage is less than the specified capacity because the operating system and default apps occupy part of the storage. The available capacity may change when you update the device.
  • You can check the available capacity of the internal storage in the Specification section for your device on the Samsung website.

How to manage Memory using Device care?

On the Settings screen, tap Device care → Memory.

To speed up your device by stopping apps running in the background, tick apps from the apps list, and tap Clean now.


How to use App protection in Device care?

Check the device’s security status. This feature scans your device for malware.

On the Settings screen, tap Device care → App protection → Scan phone.


How to manage Performance in Device care?

On the Settings screen, tap Device care.

  • Performance profile: Change the performance profile in consideration of the device’s processing speed, battery life, and cooling efficiency.
  • Enhance processing: Speed up your device’s processing speed for all apps except games. If you turn on this feature, it will increase battery consumption.
  • Auto optimisation: Perform auto optimisation by closing background apps or cleaning up memory, to keep the device running in its best condition. Tap Auto restart to set the device to restart automatically when performance issues are detected or at a time you set.
  • Some features may not be available depending on the model.

How to access Additional care in Device care?

On the Settings screen, tap Device care.

  • Software update: Update your device’s software through the firmware over-the-air (FOTA) service. You can also schedule software updates.
  • Diagnostics: Test your device using Samsung Members.
  • Maintenance mode: Turn on maintenance mode to protect your privacy while someone else is using your device, such as when you send it for repairs.

How to manage Apps settings?

Manage the device’s apps and change their settings. You can check the apps’ usage information, change their notification or permission settings, or uninstall or disable unnecessary apps.

On the Settings screen, tap Apps.


How to access General management settings?

Customise your device’s system settings or reset the device.

On the Settings screen, tap General management.

  • Language: Select device languages. Refer to Adding device languages for more information.
  • App languages: Select the language you want to use for each app.
  • Text-to-speech output: Change the settings for text-to-speech features used when TalkBack is turned on, such as languages, speed, and more.
  • Voice input: Download language packs to use the voice input feature offline.
  • Date and time: Access and alter the settings to control how the device displays the time and date. If the battery remains fully discharged, the time and date is reset.
  • Samsung Keyboard settings: Change the settings for the Samsung Keyboard.
  • Keyboard list and default: Select a keyboard to use by default and change the keyboard settings.
  • Physical keyboard: Change the settings for an external keyboard.
  • Mouse and trackpad: Change the settings for an external mouse or trackpad.
  • Passwords, passkeys, and autofill: Change your preferred service or manage all services for passwords, passkeys, and autofill.
  • Reset: Reset your device’s settings or perform a factory data reset.
  • Customisation Service: Set to get personalised service based on your interests and how you use your device.
  • Contact us: Ask questions or check the frequently asked questions.

How to add device languages?

You can add languages to use on your device.

  1. On the Settings screen, tap General management → Language → Add language. To check out all the languages that can be added, tap: → All languages.
  2. Select a language to add.
  3. To set the selected language as the default language, tap Set as default. To keep the current language setting, tap Keep current.

The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the list.

To change the default language from your languages list, select the language you want and tap Apply. If an app does not support the default language, the next supported language in the list will be used.


How to access Accessibility settings?

Configure various settings to improve accessibility to the device. Refer to Accessibility for more information.

On the Settings screen, tap Accessibility.


How to update device software?

Update your device’s software through the firmware over-the-air (FOTA) service. You can also schedule software updates.

On the Settings screen, tap Software update.

  • Download and install: Check for and install updates manually.
  • Auto download over Wi-Fi: Set the device to download updates automatically when connected to a Wi-Fi network.
  • Last update: Check out information about the last software update. If emergency software updates are released for your device’s security and to block new types of security threats, they will be installed automatically without your agreement.

Where to find Security updates information?

Security updates are provided to strengthen the security of your device and protect your personal information. For security updates for your model, visit security.samsungmobile.com.

The website supports only some languages.


How to access About phone information?

Access your device’s information.

On the Settings screen, tap About phone.

To change your device’s name, tap Edit.

  • Status information: Check out various device information, such as the SIM card status, Wi-Fi MAC address, and serial number.
  • Legal information: Access legal information related to the device, such as safety information and the open source licence.
  • Software information: Access the device’s software information, such as its operating system version and firmware version.
  • Battery information: Check out the device’s battery status and information.

What are Instructional icons for?

  • Warning: situations that could cause injury to yourself or others
  • Caution: situations that could cause damage to your device or other equipment
  • Notice: notes, usage tips, or additional information

What to consider about package contents and accessories?

Refer to the quick start guide for package contents.

  • The items supplied with the device and any available accessories may vary depending on the region or carrier.
  • The supplied items are designed only for this device and may not be compatible with other devices.
  • Appearances and specifications are subject to change without prior notice.
  • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
  • Use Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
  • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
  • Headphones (USB Type-C) that support digital output can be used with the device. However, the device may not be compatible with headphones that use a different audio output method or were made by a different manufacturer.

How to maintain water resistance of the device?

Your device is water resistant and meets the following international standards.

  • IPX8 water resistance rating certification: According to the requirements of the IEC 60529 standard, it was tested in 15-35 °C, 86-106 kPa, 1.5 m fresh water for 30 minutes without moving.

You must follow the guidelines to maintain the water resistance of your device.

  • Do not expose the device to swimming pool water or sea water.
  • If the device is exposed to unclean water or other liquids, such as soapy water, oil, perfume, sunscreen, hand cleaner, chemical products such as cosmetics, or liquids that include the alcohol, clean the device with fresh water that does not flow, wipe it with a soft and clean cloth, and then dry it thoroughly before use to maintain the water resistance.
  • Do not expose the device to water moving with force. A sudden rise in the water pressure may exceed the guaranteed level of water resistance.
  • In places, such as a sauna or steam room, the water-resistant performance may be damaged because of sudden changes in the temperature.
  • If the device is subjected to an external shock or is damaged, its water resistance may decrease.

If the device is exposed to water, follow the guidelines:

  • Wipe the device with a soft and clean cloth, and then dry it thoroughly.
  • If the microphone or speaker is not completely dry, it may result in the sound not being clear during a call.
  • The touch screen and other features may not work properly if the device is used in water.
  • Do not connect the charger or any accessories until the device is completely dry. The device can be damaged if an accessory or charger is connected when the multipurpose jack is not yet dry.

The water resistance of your Samsung Galaxy device is not permanent and may diminish over time because of normal wear and tear.


What to do when device heats up while charging the battery?

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charging speed may decrease or the charger may stop charging.

Do the following when the device heats up:

  • Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
  • If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.


What to do when device heats up during use?

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up because of increased battery consumption. Close any running apps and do not use the device for a while.

Refer to the following examples of situations in which the device may overheat.

  • During the initial setup after purchase or when restoring data
  • When downloading large files
  • When using apps that require more power or using apps for extended periods
  • When playing high-quality games for extended periods
  • When recording videos for extended periods
  • When streaming videos while using the maximum brightness setting
  • When connecting to a TV
  • While multitasking (or, when running many apps in the background)
  • When using Multi window
  • When updating or installing apps while recording videos
  • When downloading large files during a video call
  • When recording videos while using a navigation app
  • When using large amount of data for syncing with the cloud, email, or other accounts
  • When using a navigation app in a car while the device is placed in direct sunlight
  • When using the Mobile Hotspot and Tethering feature
  • When using the device in areas with weak signals or no reception
  • When charging the battery with a damaged USB cable
  • When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
  • When you are roaming

Do the following when the device heats up:

  • Keep the device updated with the latest software.
  • Conflicts between running apps may cause the device to heat up. Restart the device.
  • Turn off the Wi-Fi, GPS, and Bluetooth features when not using them.
  • Close apps that increase battery consumption or that run in the background when not in use.
  • Delete unnecessary files or unused apps.
  • Decrease the screen brightness.
  • If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre or an authorised service centre.

What are precautions for device overheating?

If you begin to feel uncomfortable because of the device overheating, stop using the device.

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

  • If the device overheats, the screen brightness, the screen refresh rate, and the performance speed will be limited to lower the device’s temperature. Even if the battery charging indicator icon appears, charging may be slow. When charging stops because of a rise in the device’s temperature, the battery indicator icon will blink.
  • If the device reaches a certain temperature, a warning message will appear to prevent device failure, skin irritation and damage, and battery leakage. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.
  • If the second message appears because of a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature is within the recommended operating temperature range. If the second warning message appears during an emergency call, the call will not be disconnected by a forced termination.

Recommended operating temperature range

The device’s recommended operating temperature is between 0 °C to 35 °C. Using the device outside of the recommended temperature range may damage the device or reduce the battery’s lifespan.


What are precautions for operating environment?

Your device may heat up because of the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

  • Do not store your device in very cold or very hot temperatures.
  • Do not expose your device to direct sunlight for extended periods.
  • Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
  • Do not place the device in any areas that may overheat, such as on an electric heating mat.
  • Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
  • Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.

How to use Display mode in Accessibility?

Change the display mode.

Open Settings, tap Accessibility → Vision enhancements, and then select a mode you want under Display mode.


How to use high contrast theme in Accessibility?

Apply a clear theme that displays light-coloured content on a dark background.

Open Settings, tap Accessibility → Vision enhancements → High contrast theme, and then select a theme you want.


How to use high contrast font in Accessibility?

Adjust the colour and outline of fonts to increase the contrast between the text and the background.

Open Settings, tap Accessibility → Vision enhancements, and then tap the High contrast fonts switch to turn it on.


How to use high contrast keyboard in Accessibility?

Change the colours of the Samsung Keyboard to increase the contrast between the text and the background.

Open Settings, tap Accessibility → Vision enhancements, and then tap the High contrast keyboard switch to turn it on.


How to Display button shapes in Accessibility?

Display button shapes with frames to make them stand out.

Open Settings, tap Accessibility → Vision enhancements, and then tap the Highlight buttons switch to turn it on.


How to Reverse the display colours in Accessibility?

Improve screen visibility to help users recognise text on the screen.

Open Settings, tap Accessibility → Vision enhancements, and then tap the Colour inversion switch to turn it on.


How to use Colour adjustment in Accessibility?

Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours. The device changes the colours into more recognisable colours.

Open Settings, tap Accessibility → Vision enhancements → Colour adjustment, and then tap the switch to turn it on. Select an option.


How to use Colour filter in Accessibility?

Adjust the screen colours if you have difficulty in reading the text.

Open Settings, tap Accessibility → Vision enhancements → Colour filter, and then tap the switch to turn it on. Select a colour you want.

To adjust the transparency level, drag the adjustment bar under Opacity.


How to use Reducing screen motion effects in Accessibility?

Reduce animation effects if you are sensitive to animations or screen movement.

Open Settings, tap Accessibility → Vision enhancements, and then tap the Remove animations switch to turn it on.


How to use Reducing transparency and blur effects in Accessibility?

Reduce the transparency and blur effects to make the content on the screen more visible.

Open Settings, tap Accessibility → Vision enhancements, and then tap the Reduce transparency and blur switch to turn it on.


How to use Dimming the screen in Accessibility?

Dim the screen below the minimum brightness setting for a more comfortable viewing experience.

Open Settings, tap Accessibility → Vision enhancements, and then tap the Extra dim switch to turn it on.


How to use Magnifying the screen in Accessibility?

Magnify the screen and zoom in on a specific area.

Open Settings, tap Accessibility → Vision enhancements → Magnification → Magnification shortcut, and then tap the switch to turn it on. Then tick the actions to use to start using this feature directly.

  • Tap Accessibility button: Zoom in by tapping on the navigation bar.
  • Press Side and Volume up buttons: Zoom in by pressing the Side button and the Volume Up button simultaneously.
  • Press and hold Volume up and down buttons for 3 seconds: Zoom in by pressing and holding the Volume Up button and the Volume Down button simultaneously for 3 seconds.
  • Triple-tap screen: Zoom in by tapping the screen three times.

You can magnify wherever you want on the screen using the magnifier window. To move the magnifier, drag the edge of the magnifier frame.

To explore the screen, drag two fingers across the magnified screen.

To adjust zoom ratio, pinch two fingers on the magnified screen or spread them apart.

  • When you magnify the entire screen, the keyboards and navigation bar on the screen cannot be magnified.
  • When this feature is turned on, the performance of some apps may be affected.

How to use magnifier in Accessibility?

Use the camera as a magnifying glass to magnify objects.

Open Settings, tap Accessibility → Vision enhancements → Magnifier → Magnifier shortcut, and then tap the switch to turn it on. Then tick the actions to use to start using this feature directly. When you perform the action, the camera will work like a magnifying glass.


How to Change the cursor thickness in Accessibility?

Open Settings, tap Accessibility → Vision enhancements → Cursor thickness.


How to change the size and colour of the pointer in Accessibility?

Enlarge the pointer when using an external mouse or touchpad. You can also change the colour of the pointer.

Open Settings, tap Accessibility → Vision enhancements → Pointer size and colour.


How to Change font size and style in Accessibility?

Change the font size and style.

Open Settings and tap Accessibility → Vision enhancements → Font size and style.


How to Change screen zoom in Accessibility?

Make the items on the screen larger or smaller.

Open Settings and tap Accessibility → Vision enhancements → Screen zoom.


How to use Speak keyboard input aloud in Accessibility?

Set the device to read aloud what you enter on the keyboard.

Open Settings, tap Accessibility → Vision enhancements → Speak keyboard input aloud, tap the switch to turn it on, and then select an option.


How to use audio description in Accessibility?

Set the device to play the audio description when playing a video that provides audio descriptions.

Open Settings, tap Accessibility → Vision enhancements, and then tap the Audio description switch to turn it on.


How to use Bixby Vision for accessibility?

When you turn on the Bixby Vision accessibility features, you can use additional Bixby Vision features.

  1. Open Settings, tap Accessibility → Vision enhancements → Bixby Vision for accessibility, and then tap the switch to turn it on.
  2. Tap Open Bixby Vision.
  3. Select a feature you want to use.
    • Scene describer: Analyse the scene you captured and describe it by voice.
    • Object identifier: Recognise objects and describe them by voice.
    • Text reader: Recognise text and read them aloud.
    • Colour detector: Detect the colour of the object and say it aloud.
    • Some features may not be available depending on the carrier or model.

How to Add voice recordings to voice labels in Accessibility?

You can use voice labels to distinguish objects of similar shape by attaching labels to them. You can record and assign a voice recording to an NFC-enabled voice label. The voice recording is played back when you place your device near the label.

Turn on the NFC feature before using this feature.

  1. Open Settings and tap Accessibility → Vision enhancements → Voice Label. The voice recorder will open.
  2. Tap to start recording. Speak into the microphone.
  3. When you are finished recording, tap Done to stop.
  4. Place the lower part of your device’s back over the voice label. The information in the voice recording will be written to the voice label.

How to Turn TalkBack on or off in Accessibility?

When you turn on TalkBack, the device will start voice feedback. When you tap the selected feature once, the device will read the text on the screen aloud. Tapping the feature twice will turn on the feature.

Open Settings, tap Accessibility → TalkBack, and then tap the switch to turn it on.

To turn off TalkBack, tap the switch and double tap anywhere on the screen.

To check out how to use TalkBack, tap Settings → Tutorial and help.

Some features are not available while you are using TalkBack.


How to Controlling the screen with finger gestures in TalkBack Accessibility?

You can use various finger gestures to control the screen while you are using TalkBack.

To check out and customise available finger gestures, open Settings and tap Accessibility → TalkBack → Settings → Customise gestures.


How to use reading menu in TalkBack Accessibility?

While you are using TalkBack, swipe to the left or right with three fingers. The reading menu will appear and the device will read the options aloud. Swipe to the left or right with three fingers to scroll through the options. When you hear the option you want, swipe upwards or downwards to use the option or adjust the settings for the option. For example, when you hear Speech rate, you can adjust the speech rate by swiping upwards or downwards.


How to Add and managing image labels in TalkBack Accessibility?

You can assign labels to images on the screen. The device reads aloud the labels when the images are selected. Add labels to unlabelled images by swiping upwards or downwards, then to the right. Then, tap Add label when the TalkBack menus appear.

To manage the labels, open Settings and tap Accessibility → TalkBack → Settings → Advanced settings → Custom labels.


How to configure settings for TalkBack Accessibility?

Configure settings for TalkBack for your convenience.

Open Settings and tap Accessibility → TalkBack → Settings.

  • New features in TalkBack: Check for key updates and changes to TalkBack.
  • Text-to-speech settings: Change the settings for text-to-speech features used when TalkBack is turned on, such as languages, speed, and more.
  • Verbosity: Customise the detailed settings for voice feedback.
  • Sound and vibration: Change sound and vibration settings for TalkBack.
  • Customise focus indicator: Set the device to thicken the border of the focus indicator that appears when you tap items. You can also change the colour of the indicator.
  • Customise gestures: Check out various finger gestures to control the screen while you are using TalkBack and customise the settings for gestures.
  • Customise menus: Select which TalkBack menus and reading menus to use.
  • Automatic descriptions: Configure the automatic description settings. You can hear descriptions when you focus on an unlabelled icon or an image that contains text.
  • Braille keyboard: Enter letters on the screen using a 6-dot braille keyboard.
  • Braille display: Connect a braille keyboard and change the settings.
  • Tutorial and help: Learn how to use TalkBack.
  • Advanced settings: Configure advanced settings for TalkBack.
  • Open TalkBack in the Galaxy Store: Open TalkBack from the Galaxy Store and check for updates.

How to Entering text using the keyboard in TalkBack Accessibility?

To display the keyboard, tap the text input field and double tap anywhere on the screen.

When you touch the keyboard with your finger, the device reads aloud the character keys under your finger. When you hear the character you want, release your finger from the screen to select it. The character is entered and the device reads the text aloud.


How to Entering additional characters in TalkBack Accessibility?

Touch and hold a key on the keyboard to enter additional characters available for the key. A pop-up window appears above the key showing available characters. To select a character, drag your finger on the pop-up window until you hear the character you want, and release it.


How to use Live Transcribe in Hearing enhancements Accessibility?

Set the device to capture speech using the device’s microphone and convert it to on-screen text.

Open Settings, tap Accessibility → Hearing enhancements → Live Transcribe → Live Transcribe shortcut, and then tap the switch to turn it on. Tick the actions to use to start using this feature directly. Then, perform the action to transcribe speech.


How to use Live Caption in Hearing enhancements Accessibility?

Set the device to detect speech and automatically generate captions when you play media content, such as videos or podcasts.

Open Settings, tap Accessibility → Hearing enhancements → Live Caption, and then tap the Use Live Caption switch to turn it on.


How to use Caption settings in Hearing enhancements Accessibility?

Open Settings, tap Accessibility → Hearing enhancements → Caption preference, and then tap the Show captions switch to turn it on.

Select an option for configuring the caption settings.


How to use Hearing aid support in Hearing enhancements Accessibility?

Set the device to enhance the sound quality to work better with hearing aids.

Open Settings, tap Accessibility → Hearing enhancements → Hearing aid support, and then tap the Hearing aid compatibility switch to turn it on.


How to use Sound notifications in Hearing enhancements Accessibility?

Set the device to detect sounds, such as the beeping of smoke detectors or crying babies. The device will vibrate when it detects sound and the alert will be saved as a log.

While this feature is turned on, the voice recognition will not operate.

  1. Open Settings and tap Accessibility → Hearing enhancements → Sound notifications → Open Sound notifications.
  2. Follow the on-screen instructions to turn on the sound notification feature. When sound is detected, the log will be displayed on the timeline. To check the log, tap <.
  3. If you want to turn off this feature, tap ❖ and tap the Use Sound Notifications switch to turn it off.

How to use Amplify ambient sound in Hearing enhancements Accessibility?

Set the device to amplify the sound around you to help you hear better when using headphones.

  1. Open Settings, tap Accessibility → Hearing enhancements → Amplify ambient sound, and then tap the Amplify ambient sound shortcut switch to turn it on.
  2. Tick the actions to use to start using this feature directly.
  3. Connect headphones to the device and wear them.
  4. Perform the action.

How to use Adapt sound in Hearing enhancements Accessibility?

Optimise the sound setting to find the best sound quality and use it for calls or media playback.

Open Settings, tap Accessibility → Hearing enhancements → Adapt sound, tap the switch to turn it on, and then optimise the sound setting.


How to use Turning off all sounds in Hearing enhancements Accessibility?

Set the device to mute all device sounds, such as media sounds, and the caller’s voice during a call.

Open Settings, tap Accessibility → Hearing enhancements, and then tap the Mute all sounds switch to turn it on.


How to use Mono audio in Hearing enhancements Accessibility?

Mono output combines stereo sound into one signal that is played through all headphone speakers. Use this if you have a hearing impairment or if a single earbud is more convenient.

Open Settings, tap Accessibility → Hearing enhancements, and then tap the Mono audio switch to turn it on.


How to adjust the sound balance in Hearing enhancements Accessibility?

Set the device to adjust the sound balance.

  1. Open Settings and tap Accessibility → Hearing enhancements.
  2. Drag the adjustment bar under Left/right sound balance to the left or right and adjust the sound balance.

How to use Universal switch in Interaction and dexterity Accessibility?

You can control the touch screen by connecting an external switch or by using head movements and face gestures.

  1. Open Settings and tap Accessibility → Interaction and dexterity → Universal switch.
  2. Read the on-screen instructions and tap Done.
  3. Tap the switch to turn it on.
  4. If the universal switches are not registered on the device, tap Add switch and set switches to control the device.

To turn on the universal switch feature, at least one switch must be registered on the device.

To set switches to control the device, tap the switch under Switches.

To turn off this feature, press the Side button and the Volume Up button simultaneously.


How to use Assistant menu in Interaction and dexterity Accessibility?

Displaying the assistive shortcut icon

Set the device to display the assistive shortcut icon for accessing apps, features, and settings. You can control the device by tapping the assistive menus in the icon.

  1. Open Settings and tap Accessibility → Interaction and dexterity → Assistant menu.
  2. Tap the switch to turn it on. The assistive shortcut icon appears at the bottom right of the screen. To adjust the assistant shortcut icon’s transparency level, drag the adjustment bar under Transparency.

Accessing assistive menus

The assistive shortcut icon appears as a floating icon for access to the assistive menus from any screen.

When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus appear on the icon. Tap the left or right arrow, or swipe to the left or right, to select other menus.

Using enhanced assistive menus

Set the device to display enhanced assistive menus for selected apps.

Open Settings, tap Accessibility → Interaction and dexterity → Assistant menu → Select apps to show contextual menus with, and then tap the switches next to the apps you want to turn on.


How to use Voice Access in Interaction and dexterity Accessibility?

Use this feature to control your device by voice.

Open Settings, tap Accessibility → Interaction and dexterity → Voice Access, and then tap the switch to turn it on.


How to Change the method for answering or ending calls in Interaction and dexterity Accessibility?

Change the method for answering or ending calls.

Open Settings, tap Accessibility → Interaction and dexterity → Answering and ending calls, and then tap the switch of the method you want.


How to use Interaction control in Interaction and dexterity Accessibility?

Turn on the interaction control mode to restrict the device’s reaction to inputs while using apps.

  1. Open Settings and tap Accessibility → Interaction and dexterity → Interaction control.
  2. Tap the Interaction control shortcut switch to turn it on.
  3. Press the Side button and the Volume Up button simultaneously while using an app.
  4. Adjust the size of the frame or draw a line around an area that you want to restrict.
  5. Tap Done. The device displays the restricted area. The restricted area will not react when you touch it and the device’s buttons will be blocked. However, you can unblock functions for the Side button, Volume button, and keyboard in interaction control mode.

To turn off the interaction control mode, press the Side button and the Volume Up button simultaneously.

To set the device to lock the screen after turning off the interaction control mode, open Settings, tap Accessibility → Interaction and dexterity → Interaction control, and then tap the Lock screen when deactivated switch to turn it on.


How to set Touch and hold delay in Interaction and dexterity Accessibility?

Set the recognition time for touching and holding the screen.

Open Settings, tap Accessibility → Interaction and dexterity → Touch and hold delay, and then select an option.


How to set Tap duration in Interaction and dexterity Accessibility?

Set the duration you must touch the screen for the device to recognise it as a tap.

Open Settings, tap Accessibility → Interaction and dexterity → Tap duration, tap the switch to turn it on, and then set the time.


How to use Ignore repeated touches in Interaction and dexterity Accessibility?

Set the device to recognise only the first tap within a set time when you tap the screen repeatedly.

Open Settings, tap Accessibility → Interaction and dexterity → Ignore repeated touches, tap the switch to turn it on, and then set the time.


How to use Auto action after pointer stops in Interaction and dexterity Accessibility?

Set the device to select an item automatically when you place the mouse pointer over the item. You can also assign actions to use when you move the pointer to a corner of the screen.

Open Settings, tap Accessibility → Interaction and dexterity → Auto action after pointer stops, and then tap the Auto click switch to turn it on. To assign corner actions, select an option under Corner actions and select an action.


How to use Sticky keys in Interaction and dexterity Accessibility?

Set an external keyboard’s modifier key, such as the Shift, Ctrl, or Alt keys, to stay pressed. This helps you use keyboard shortcuts without pressing two keys at the same time.

Open Settings, tap Accessibility → Interaction and dexterity, and then tap the Sticky keys switch to turn it on.


How to use Slow keys in Interaction and dexterity Accessibility?

Set the recognition time for pressing a key on the external keyboard.

Open Settings, tap Accessibility → Interaction and dexterity → Slow keys, tap the switch to turn it on, and then set the time.


How to use Bounce keys in Interaction and dexterity Accessibility?

Set the device to recognise only the first time you press a key within a set time when you press the same key repeatedly.

Open Settings, tap Accessibility → Interaction and dexterity → Bounce keys, tap the switch to turn it on, and then set the time.


How to use Launching accessibility features directly in Advanced settings Accessibility?

Set to open the accessibility features directly.

Open Settings and tap Accessibility → Advanced settings. Tap Accessibility button → Select actions, or select Side and Volume up buttons or Volume up and down buttons, and then tick the accessibility features you want to use.


How to use Setting light notification in Advanced settings Accessibility?

Set the device to blink the flash or the screen when an alarm sounds or when you have notifications, such as incoming calls or new messages.

Open Settings, tap Accessibility → Advanced settings → Flash notification, and then tap the switches next to the options you want to turn on.


How to set Time to take action in Advanced settings Accessibility?

Set the amount of time to display pop-up windows that ask you to take action, such as notifications or volume controller.

Open Settings, tap Accessibility → Advanced settings → Time to take action, and then select an option.


How to check Installed apps in Advanced settings Accessibility?

Check out the accessibility services installed on the device.

Open Settings and tap Accessibility → Installed apps.


What codes device might prompt to enter when turning on or using the device?

  • Password: When the device lock feature is turned on, you must enter the password you set for the device.
  • PIN: When using the device for the first time or when the PIN requirement is turned on, you must enter the PIN supplied with the SIM or USIM card. You can turn off this feature by using the Lock SIM card menu.
  • PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your carrier.
  • PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your carrier.

What to do when device displays network or service error messages?

  • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.
  • You cannot access some options without a subscription. For more information, contact your carrier.

What to do if device does not turn on?

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.


What to do if the touch screen responds slowly or improperly?

  • If you attach a screen protector or optional accessories to the touch screen, the touch screen may not function properly.
  • If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.
  • The touch screen may malfunction in humid conditions or when exposed to water.
  • Restart your device to clear any temporary software problems.
  • Ensure that your device software is updated to the latest version.
  • If the touch screen is scratched or damaged, visit a Samsung Service Centre or an authorised service centre.

What to do if your device freezes or encounters a fatal problem?

Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre or an authorised service centre.

Restarting the device

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

Forcing restart

If your device is frozen and unresponsive, press and hold the Side button and the Volume Down button simultaneously for more than 7 seconds to restart it.

Resetting the device

If these methods do not solve your problem, perform a factory data reset.

Open Settings and tap General management → Reset → Factory data reset → Reset → Delete all. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.


What to do if Calls are not connected?

  • Ensure that you have accessed the right cellular network.
  • Ensure that you have not set call barring for the phone number you are dialling.
  • Ensure that you have not set call barring for the incoming phone number.

What to do if Others cannot hear you speaking on a call?

  • Ensure that you are not covering the built-in microphone.
  • Ensure that the microphone is close to your mouth.
  • If you are using headphones, ensure that they are properly connected.

How to fix Sound echoes during a call?

Adjust the volume by pressing the Volume button or move to another area.


What to do if cellular network or the internet is often disconnected or audio quality is poor?

  • Ensure that you are not blocking the device’s internal antenna.
  • When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems because of issues with the carrier’s base station. Move to another area and try again.
  • When using the device while moving, wireless network services may be disabled because of issues with the carrier’s network.

What to do if battery does not charge properly?

(For Samsung-approved chargers)

  • Ensure that the charger is connected properly.
  • Visit a Samsung Service Centre or an authorised service centre and have the battery replaced.

Why does battery depletes faster than when first purchased?

  • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • Battery consumption will increase when you use certain features or apps, such as GPS, games, or the internet.
  • The battery is consumable and the useful charge will get shorter over time.

What to do if Error messages appear when opening the camera?

Your device must have sufficient available storage and battery power to operate the camera app. If you receive error messages when opening the camera, try the following:

  • Charge the battery.
  • Free some storage by transferring files to a computer or deleting files from your device.
  • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre or an authorised service centre.

Why is Picture quality poorer than the preview?

  • The quality of your pictures may vary, depending on the surroundings and the photography techniques you use.
  • If you take pictures in dark areas, at night, or indoors, image noise may occur or images may be out of focus.

What to do if Error messages appear when opening multimedia files?

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

  • Free some storage by transferring files to a computer or deleting files from your device.
  • Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
  • Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To check the file formats that your device supports, visit the Samsung website.

What to do if Bluetooth is not working well?

If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:

  • Ensure that the device you wish to connect with is ready to be scanned or connected to.
  • Ensure that your phone and the other Bluetooth device are within the maximum Bluetooth range (10 m).
  • On your phone, open Settings, tap Connections, and then tap the Bluetooth switch to turn it on again.
  • On your phone, open Settings, tap General management → Reset → Reset Wi-Fi and Bluetooth settings → Reset settings to reset network settings. You may lose registered information when performing the reset.

If these tips do not solve the problem, contact a Samsung Service Centre or an authorised service centre.


What to do if a connection is not established when you connect the device to a computer?

  • Ensure that the USB cable you are using is compatible with your device.
  • Ensure that you have the proper driver installed and updated on your computer.

What to do if your device cannot find your current location?

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.


What to do if data stored in the device has been lost?

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is damaged or lost. Samsung is not responsible for the loss of data stored in the device.


Why does a small gap appears around the outside of the device case?

  • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
  • Over time, friction between parts may cause this gap to expand slightly.

What to do if There is not enough space in the device’s storage?

Delete unnecessary data, such as cache, using the device care feature or manually delete unused apps or files to free up storage space.


What to do if The Home button does not appear?

The navigation bar containing the Home button may disappear while using certain apps or features. To access the navigation bar, drag upwards from the bottom of the screen.


How to Removing the battery?

  • To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit http://www.samsung.com/global/ecodesign_energy.
  • For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and result in the device being unsafe.
  • Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.

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