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What precautions should I take when using the device’s speakers?

When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.


What should I be careful about regarding the camera lens?

Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.


What should I do if the device’s glass or acrylic body is broken?

If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre or an authorised service centre.


What might happen if dust or foreign materials enter the microphone, speaker, or receiver?

If dust or foreign materials enter the microphone, speaker, or receiver, or if these parts are covered, the device’s sound may become quiet or certain features may not work. If you attempt to remove the dust or foreign materials with a sharp object, the device may be damaged and its appearance may be affected.


What can cause connectivity problems and battery drain?

Connectivity problems and battery drain may occur in the following situations:

• If you attach metallic stickers on the antenna area of the device

• If you attach a device cover made with metallic material to the device

• If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection


What happens if the air vent hole is covered?

If the air vent hole is covered by an accessory, such as a protective film or sticker, unwanted noises may occur during calls or media playback.


What should I avoid doing with the light sensor area?

Do not cover the light sensor area with accessories, such as stickers or a cover. Doing so may cause the sensor to malfunction.


What are the functions of the Side button?

• When the device is off, press and hold to turn it on.

• Press to turn on or lock the screen.

• Press and hold to start a conversation with Bixby. Refer to Using Bixby for more information.

• Press twice or press and hold to open the app or feature you set.


How can I take a screenshot or turn off the device using buttons?

• Press the Side button + Volume Down button simultaneously to capture a screenshot.

• Press and hold the Side button + Volume Down button simultaneously to turn off the device.


How do I set the function of the Side button?

Select an app or feature to launch by pressing the Side button twice or pressing and holding the Side button.

Open Settings, tap Advanced features → Side button, and then select an option you want.


What are the functions of the soft buttons (Navigation bar)?

When you turn on the screen, the soft buttons will appear at the bottom of the screen.

• Recents button (III): Tap to open the list of recent apps.

• Home button (O): Tap to return to the Home screen. Touch and hold to open the Google Assistant app.

• Back button (<): Tap to return to the previous screen.

Refer to Navigation bar (soft buttons) for more information.


How do I charge the battery using a cable?

Connect the USB cable to the USB power adapter and plug the cable into the device’s multipurpose jack to charge the battery. After fully charging, disconnect the charger from the device.


How can I use Quick Charging?

Use a super fast charger or fast charger.

You can check the connection status of the charger by opening Settings and tapping Battery.

• If fast charging does not work, open Settings, tap Battery → Charging settings, and then check if the feature you want is turned on. Also, check if the USB cable and the USB power adapter are connected properly.

• You can charge the battery more quickly while the device or its screen is turned off.


How can I charge another device using my phone’s battery?

Use the USB cable to charge another mobile device with your phone’s battery.

Connect your phone and the other device using your phone’s USB cable. A USB connector may be needed depending on the other device.

When charging starts, the battery charging icon will appear on the other device’s screen.

Note: The app selection pop-up window that appears on your phone is for data transfer. Do not select an app from the pop-up window.


How can I reduce battery consumption?

Your device provides various options that help you conserve battery power:

• Optimise the device using the device care feature.

• When you are not using the device, turn off the screen by pressing the Side button.

• Turn on power saving mode.

• Close unnecessary apps.

• Turn off the Bluetooth feature when not in use.

• Turn off auto-syncing of apps that need to be synced.

• Decrease the backlight time.

• Decrease the screen brightness.


What are the tips and precautions for battery charging?

• Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.

• Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

• Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.

• If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

• To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

• When using a charger, it is recommended to use an approved charger that guarantees the charging performance.

• If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

• If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

• Using a power source other than the charger, such as a computer, may result in a slower charging speed because of a lower electric current.

• The device can be used while it is charging, but it may take longer to fully charge the battery.

• If the device receives an unstable power supply while charging, the touch screen may not function. If this happens, unplug the charger from the device.

• While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

• If the device is not charging properly, take the device and the charger to a Samsung Service Centre or an authorised service centre.


What is an eSIM and how does it compare to a nano-SIM card?

To have two phone numbers or carriers for a single device, you can activate the eSIM or insert two SIM cards. Differing from a physical nano-SIM card, an eSIM is an embedded digital SIM. Using both the nano-SIM card and the eSIM may result in slower data transfer speeds in some areas.

• eSIM may not be available depending on the region, carrier, or model.

• Some services that require a network connection may not be available depending on the carrier.


How do I insert a SIM or USIM card?

1. Insert the ejection pin into the hole on the tray to loosen the tray.

2. Pull out the tray gently from the tray slot.

3. Place the SIM or USIM card on the tray:

• Galaxy A34 5G: Place the card with the gold-coloured contacts facing downwards.

• Galaxy A54 5G: Place the card with the gold-coloured contacts facing upwards (underside for second SIM on dual tray).

Gently press the SIM or USIM card into the tray to secure it.

4. Insert the tray back into the tray slot.


What precautions should I take when inserting a SIM/USIM card?

• Use only a nano-SIM card.

• Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

• Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

• If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

• If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

• Fully insert the tray into the tray slot to prevent liquid from entering your device.


How do I activate an eSIM?

Open Settings and tap Connections → SIM manager → Add eSIM. When a mobile plan is found, follow the on-screen instructions to activate the eSIM.

If you have a QR code provided by your carrier, open Settings, tap Connections → SIM manager → Add eSIM → Scan QR code, and then scan the QR code.


How do I manage SIM cards on dual SIM models?

Open Settings and tap Connections → SIM manager.

• SIM cards: Activate the SIM card to use and customise the SIM card settings.

• eSIMs: Activate the eSIM.

• Preferred SIMs: Select to use specific SIM cards for some features, such as voice calls, when two cards are activated.

• Data switching: Set the device to use another SIM card for data services if the preferred SIM card cannot connect to the network. (Note: You may incur additional charges when using this feature.)

• More SIM settings: Customise the call or eSIM settings.


How do I insert a microSD card?

1. Insert the ejection pin into the hole on the tray to loosen the tray.

2. Pull out the tray gently from the tray slot.

3. Place an SD card on the tray:

• Galaxy A34 5G: Place the card with the gold-coloured contacts facing downwards.

• Galaxy A54 5G: Place the card with the gold-coloured contacts facing upwards (on the underside).

Gently press the SD card into the tray to secure it.

4. Insert the tray back into the tray slot.

Note: Your device’s SD card capacity may vary. Check the Samsung website for maximum capacity. Some SD cards may not be compatible.


What precautions should I take when inserting or using a microSD card?

• Use only a microSD card.

• Some SD cards may not be fully compatible with the device. Using an incompatible card may damage the device, the SD card, or the data stored in it.

• Use caution to insert the SD card right-side up.

• Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

• When you remove the tray from the device, the mobile data connection will be disabled.

• If the card is not fixed firmly into the tray, the SD card may leave or fall out of the tray.

• If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

• Fully insert the tray into the tray slot to prevent liquid from entering your device.

• The device supports the FAT and the exFAT file systems for SD cards. If you insert a card formatted differently, the device will ask to reformat it or won’t recognise it. Format the SD card in the device or contact the manufacturer/service centre if issues persist.

• Frequent writing and erasing of data shortens the lifespan of SD cards.

• When inserting an SD card, its file directory appears in the My Files → SD card folder.


How do I safely remove the SD card?

Before removing the SD card, first unmount it for safe removal.

1. Open Settings and tap Device care → Storage.

2. Swipe to the left to access the SD card page.

3. Tap ⋮ → Unmount.

Caution: Do not remove external storage (SD card, USB storage) while the device is transferring/accessing information or right after transferring data. Doing so can cause data loss or damage to the storage/phone. Samsung is not responsible for losses due to misuse of external storage.


How do I format the SD card?

An SD card formatted on a computer may not be compatible. Format the SD card on the device.

1. Open Settings and tap Device care → Storage.

2. Swipe to the left to access the SD card page.

3. Tap ⋮ → Format.

Important: Before formatting, make backup copies of all important data stored on the SD card. The manufacturer’s warranty does not cover data loss resulting from user actions.


How do I turn the device on?

Press and hold the Side button for a few seconds to turn on the device.


How do I turn the device off?

1. Press and hold the Side button and the Volume Down button simultaneously. Alternatively, open the notification panel, swipe downwards, and then tap the Power icon ( ).

2. Tap Power off. To restart the device, tap Restart.

Note: You can set the device to turn off when you press and hold the Side button. Open Settings, tap Advanced features → Side button, and then tap Power off menu under Press and hold.


How do I force restart the device if it’s frozen?

If your device is frozen and unresponsive, press and hold the Side button and the Volume Down button simultaneously for more than 7 seconds to restart it.


How do I make an emergency call?

Press and hold the Side button and the Volume Down button simultaneously, and then tap Emergency call.

Alternatively, open the notification panel, swipe downwards, and then tap the Power icon ( ) → Emergency call.

Note: To manage your medical information and emergency contacts, open Settings and tap Safety and emergency.


What should I do during the initial setup?

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

Note: If you do not connect to a Wi-Fi network, you might not be able to set up some device features during the initial setup.


How do I sign in to my Samsung account?

1. Open Settings and tap Samsung account.

Alternatively, open Settings and tap Accounts and backup → Manage accounts → Add account → Samsung account.

2. Sign in to your Samsung account. If you do not have a Samsung account, tap Forgot password or don’t have an account? → Create account.


How do I find my Samsung account ID or reset my password?

If you forget your Samsung account ID or password, tap Forgot password or don’t have an account? → Forgot ID or Forgot password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.


How do I sign out of my Samsung account?

When you sign out of your Samsung account, your data, such as contacts or events, will also be removed from your device.

1. Open Settings and tap Accounts and backup → Manage accounts.

2. Tap Samsung account → My profile and tap Sign out at the bottom of the screen.

3. Tap Sign out, enter your Samsung account password, and then tap OK.


How do I control the touch screen?

• Tapping: Tap the screen.

• Touching and holding: Touch and hold the screen for approximately 2 seconds.

• Dragging: Touch and hold an item and drag it to the target position.

• Swiping: Swipe upwards, downwards, to the left, or to the right.

• Double tapping: Double tap the screen.

• Spreading and pinching: Spread two fingers apart or pinch on the screen.


What precautions should I take when using the touch screen?

• Do not allow the touch screen to come into contact with other electrical devices. Electrostatic discharges can cause the touch screen to malfunction.

• To avoid damaging the touch screen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips or other object.

• It is recommended not to use fixed graphics on part or all of the touch screen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.

• The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.


How can I hide the navigation bar and use gestures?

Check files or use apps on a wider screen by hiding the navigation bar.

Open Settings, tap Display → Navigation bar, and then tap Swipe gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear. Tap More options and select an option you want (Swipe from bottom or Swipe from sides and bottom).

If you want to hide the gesture hints at the bottom of the screen, tap the Gesture hint switch to turn it off.


How do I switch between the Home screen and Apps screen?

On the Home screen, swipe upwards to open the Apps screen.

To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button.


How can I add the Apps button to the Home screen?

If you add the Apps button on the Home screen, you can open the Apps screen by tapping the button.

On the Home screen, touch and hold an empty area, tap Settings, and then tap the Show Apps screen button on Home screen switch to turn it on. The Apps button will be added at the bottom of the Home screen.


How do I edit the Home screen?

On the Home screen, touch and hold an empty area, or pinch your fingers together to access the editing options. You can:

• Add panels: Swipe to the left, and then tap +.

• Move panels: Drag a panel preview to a new location.

• Delete panels: Tap the trash icon on the panel.

• Wallpaper and style: Change the wallpaper settings for the Home screen and the locked screen.

• Themes: Change the device’s theme (colours, icons, wallpapers).

• Widgets: Add small apps that launch specific features or provide information. Select a widget and tap Add.

• Settings: Configure Home screen settings, such as the screen layout.


How can I display all apps directly on the Home screen?

Without using a separate Apps screen, you can set the device to display all apps on the Home screen.

On the Home screen, touch and hold an empty area, and then tap Settings → Home screen layout → Home screen only → Apply.


How do I search for content using Finder?

1. On the Apps screen, tap Search.

2. Enter a keyword. Apps and content on your device will be searched.

If you tap the search icon (Q) on the keyboard, you can search for more content.


How do I move items (like apps) on the Home or Apps screen?

Drag an item to a new location. To move the item to another panel, drag it to the side of the screen.

To add a shortcut to an app on the Home screen, touch and hold an item on the Apps screen, and then tap Add to Home.

You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.


How do I create and manage folders for apps?

Creating folders:

• On the Home screen or the Apps screen, drag an app over another app.

• A new folder containing the selected apps will be created. Tap Folder name and enter a folder name.

Adding more apps to a folder:

• Tap + on the folder. Tick the apps to add and tap Done.

• You can also add an app by dragging it to the folder.

Moving apps from a folder:

• Drag an app out of the folder to a new location.

Deleting a folder:

• Touch and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folder’s apps will be relocated to the Apps screen.


How do I use the Edge panel?

You can access your favourite apps and features from the Edge panels.

Drag the Edge panel handle towards the centre of the screen to open it.

If the Edge panel handle is not visible, open Settings, tap Display, and then tap the Edge panels switch to turn it on.


How do I unlock the screen?

Pressing the Side button turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.

To unlock the screen, swipe in any direction when the screen turns on.

If the screen is off, press the Side button to turn on the screen. Alternatively, double tap the screen.


How do I change the screen lock method?

To change the screen lock method, open Settings, tap Lock screen → Screen lock type, and then select a method (e.g., pattern, PIN, password, biometrics).

Setting a secure lock method protects your personal information. After setting it, the device will require the unlock code whenever unlocking it.

Note: You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times. Open Settings, tap Lock screen → Secure lock settings, unlock the screen using the preset method, and then tap the Auto factory reset switch to turn it on.


What do the common indicator icons on the status bar mean?

Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common:

Icon Meaning
🚫No signal
📶Signal strength
RRoaming (outside of normal service area)
G↓↑GPRS network connected
E↓↑EDGE network connected
3G↓↑UMTS network connected
H↓↑HSDPA network connected
H+↓↑HSPA+ network connected
4G/LTE↓↑LTE network connected
5G↓↑5G network connected
5GLTE↓↑LTE network connected in LTE network that includes the 5G network
📡Wi-Fi connected
*Bluetooth feature turned on
📍Location services being used
📞Call in progress
📞 missedMissed call
💬New text or multimedia message
Alarm turned on
🔕 / 📳Mute mode / Vibration mode
✈️Flight mode turned on
⚠️Error occurred or caution required
🔋 / 📊Battery charging / Battery power level

Notes:

• The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.

• Some indicator icons appear only when you open the notification panel.

• The indicator icons may appear differently depending on the carrier or model.


How do I use the Notification panel?

When you receive new notifications, indicator icons appear on the status bar. To check more information, open the notification panel.

To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.

You can use the following functions on the notification panel:

• Quick settings: Access frequently used settings.

• Open Settings: Access the full settings menu.

• Adjust brightness: Change the display brightness.

• Control connected nearby devices and SmartThings devices/scenes.

• Control media on your phone and connected nearby devices.

• Check notification details and perform various actions.

• Clear all notifications.

• Access notification settings.


How do I use the quick settings panel?

Swipe downwards on the notification panel to open the full quick settings panel.

Tap each button (e.g., Wi-Fi, Sound, Bluetooth) to turn the specific feature on or off.

To access more detailed settings for a feature, tap the button’s text or touch and hold the button.

To edit the buttons shown, tap the pencil icon (✎) → Edit.


How do I control media playback from the notification panel?

Control media on your phone and connected nearby devices on the notification panel.

1. Open the notification panel and tap Media output.

2. Tap the icons on the controller to control the playback (e.g., play, pause, skip).


How do I control nearby devices from the notification panel?

Launch and take control of nearby connected devices and frequently used SmartThings devices and scenes on the notification panel.

1. Open the notification panel and tap Device control.

Nearby connected devices and SmartThings devices and scenes will appear.

2. Select a nearby device or a SmartThings device to control it, or select a scene to launch it.


How do I enter text using the keyboard?

A keyboard appears automatically when you enter text.

• Additional functions: Access symbols, settings, voice input, etc.

• Uppercase: Tap the shift key (↑). For all caps, tap it twice.

• Symbols: Tap the symbols key (?123).

• Delete: Tap the backspace key (⌫).

• Next line: Tap the enter key (↵).

• Space: Tap the space bar.

Note: Text entry is not supported in some languages. You must change the input language to one of the supported languages.


How do I change the keyboard input language?

Tap the settings icon (⚙️) on the keyboard → Languages and types → Manage input languages and select the languages to use. When you select two or more languages, you can switch between them by tapping the language key (🌐).


How do I change the keyboard type?

On the navigation bar, tap the keyboard icon (⌨️) to change the keyboard.

To change the keyboard type (e.g., QWERTY, 3×4), tap the settings icon (⚙️) on the keyboard → Languages and types, select a language, and then select the keyboard type you want.

• If the keyboard icon (⌨️) does not appear on the navigation bar, open Settings, tap General management → Keyboard list and default, and then tap the Keyboard button on navigation bar switch to turn it on.

• On a 3×4 keyboard, a key has three or four characters. To enter a character, tap the corresponding key repeatedly until the desired character appears.


How do I copy and paste text?

1. Touch and hold over text.

2. Drag the handles (💧 or 💧) to select the desired text, or tap Select all to select all text.

3. Tap Copy or Cut. The selected text is copied to the clipboard.

4. Touch and hold where the text is to be inserted and tap Paste.

To paste text that you have previously copied, tap Clipboard and select the text.


How do I install apps from the Galaxy Store?

Purchase and download apps specialised for Samsung Galaxy devices.

Open the Galaxy Store app. Browse apps by category or tap Q to search for a keyword.

• This app may not be available depending on the carrier or model.

• To change the auto update settings, tap Menu → Settings icon (⚙️) → Auto update apps, and then select an option.


How do I install apps from the Play Store?

Purchase and download apps.

Open the Play Store app. Browse apps by category or search for apps by keyword.

• To change the auto update settings, tap your account icon, tap Settings → Network preferences → Auto-update apps, and then select an option.


How do I uninstall or disable apps?

Touch and hold an app icon and select an option:

• Uninstall: Uninstall downloaded apps.

• Disable: Disable selected default apps that cannot be uninstalled from the device.

Note: Some apps may not support this feature.


How do I enable disabled apps?

Open Settings, tap Apps → Filter icon ( рядом с Your apps) → Disabled → OK, select an app, and then tap Enable.


How do I manage app permissions?

For some apps to operate properly, they may need permission to access or use information on your device.

To access settings for a specific app:

1. Open Settings and tap Apps.

2. Select an app and tap Permissions.

3. Check the app’s permissions list and change its permissions.

To check or change settings by permission category:

1. Open Settings and tap Apps.

2. Tap More options (⋮) → Permission manager.

3. Select an item (permission category) and select an app to manage its permission.

Note: If you do not grant permissions to apps, the basic features of the apps may not function properly.


How do I make a voice or video call using the keypad?

1. Open the Phone app and tap Keypad.

2. Enter a phone number.

3. Tap the green phone icon (📞) to make a voice call, or tap the video icon (📹) or similar icon to make a video call.


How do I make a call from call logs or the contacts list?

Open the Phone app, tap Recents or Contacts.

Swipe to the right on a contact or a phone number to make a call.

If this feature is turned off, tap More options (⋮) → Settings → Other call settings, and then tap the Swipe to call or text switch to turn it on.


How do I set up and use speed dial?

To set a number to speed dial:

1. Open the Phone app, tap Keypad → More options (⋮) → Speed dial numbers.

2. Select a speed dial number, and then add a phone number.

To make a speed dial call:

• Touch and hold a speed dial number on the keypad.

• For speed dial numbers 10 and up, tap the first digit(s) of the number, and then touch and hold the last digit. (Example: For speed dial 123, tap 1, tap 2, then touch and hold 3).


How do I make an international call?

1. Open the Phone app and tap Keypad.

2. Touch and hold 0 until the + sign appears.

3. Enter the country code, area code, and phone number, and then tap the green phone icon (📞).


How do I answer or reject an incoming call?

Answering a call:

• When a call comes in, drag the green answer icon (📞) outside the large circle.

Rejecting a call:

• When a call comes in, drag the red reject icon (☎️) outside the large circle.

Rejecting with a message:

• Drag the Send message bar upwards and select a message to send.

• To create custom rejection messages, open the Phone app, tap More options (⋮) → Settings → Quick decline messages, enter a message, and then tap +.


How do I block phone numbers?

Block calls from specific numbers added to your block list.

1. Open the Phone app, tap More options (⋮) → Settings → Block numbers.

2. Select contacts or enter phone numbers to save in the blocked numbers list.

When blocked numbers try to contact you, you will not receive notifications. The calls will be logged in the call log.

Note: You can also block incoming calls from people that do not show their caller ID. Tap the Block calls from unknown numbers switch to turn the feature on.


How do I create a new contact?

1. Open the Contacts app and tap +.

2. Select a storage location (e.g., Phone, SIM, Google account).

3. Enter contact information and tap Save.


How do I import contacts?

Add contacts by importing them from other storages to your device.

1. Open the Contacts app and tap Menu (☰) → Manage contacts → Import contacts.

2. Follow the on-screen instructions to import contacts (e.g., from SIM card, VCF file).


How do I sync contacts with web accounts (like Samsung account)?

Sync your device contacts with online contacts saved in your web accounts.

1. Open Settings, tap Accounts and backup → Manage accounts and select the account to sync with (e.g., Samsung account, Google).

2. Tap Sync account and tap the Contacts switch to turn it on.


How do I search for contacts and perform actions?

1. Open the Contacts app.

2. Tap the search icon (Q) at the top of the contacts list and enter search criteria.

3. Tap the contact. Then take one of the following actions:

• Voice call icon (📞): Make a voice call.

• Message icon (💬): Compose a message.

• Video call icon (📹 / 📞): Make a video call.

• Email icon (✉️): Compose an email.


How do I delete contacts?

To delete multiple contacts:

1. Open the Contacts app and tap More options (⋮) → Edit.

2. Select contacts and tap Delete.

To delete a single contact:

1. Tap a contact from the contacts list.

2. Tap More → Delete.


How do I share contacts?

You can share contacts with others using various sharing options.

1. Open the Contacts app and tap More options (⋮) → Edit.

2. Select contacts and tap Share.

3. Select a sharing method (e.g., Messages, Email, Quick Share).


How do I create and manage contact groups?

You can add groups, such as family or friends, and manage contacts by group.

1. Open the Contacts app and tap Menu (☰) → Groups → Create group.

2. Follow the on-screen instructions to name the group and add members.


How do I merge duplicate contacts?

If your contacts list includes duplicate contacts, merge them into one to streamline your contacts list.

1. Open the Contacts app and tap Menu (☰) → Manage contacts → Merge contacts.

2. Tick contacts suggested as duplicates or select manually and tap Merge.


How do I send a message?

1. Open the Messages app and tap the compose icon (💬).

2. Add recipients and enter a message.

To record and send a voice message, touch and hold the microphone icon (🎤), and say your message. (The recording icon appears only while the message input field is empty).

Attach files (images, videos, etc.) using the attach icon (+ or similar).

3. Tap the send icon (➡️ or similar) to send the message.

Note: You may incur additional charges for sending or receiving messages when you are roaming.


How do I check and reply to messages?

1. Open the Messages app and tap Conversations.

2. On the messages list, select a contact or a phone number to view the conversation.

• To reply to the message, tap the message input field, enter a message, and then tap the send icon (➡️).

• To adjust the font size, spread two fingers apart or pinch on the screen.


How do I sort messages by category?

You can sort messages by category.

Open the Messages app and tap Conversations → Add category (+).

If the category option does not appear, tap More options (⋮) → Settings and tap the Conversation categories switch to turn it on.


How do I delete messages?

Touch and hold a message within a conversation or a conversation in the list, then tap Delete.


How do I change message settings?

Open the Messages app, tap More options (⋮) → Settings. You can block unwanted messages, change notification settings, and more.


What is Multi window?

Multi window allows you to run two apps at the same time in split screen view. You can also run multiple apps at the same time in the pop-up view.

Note: Some apps may not support this feature.


How do I launch Multi window by swiping the screen?

Split screen view:

• Swipe with two fingers from the bottom of the screen towards the middle of the screen. The screen will change to the split screen view.

Pop-up view:

• Swipe from the top corner towards the middle of the screen.

To use this feature, open Settings, tap Advanced features → Multi window, and then tap the Swipe for split screen or Swipe for pop-up view switch to turn it on.


How do I open apps in Multi window using the Recents button?

1. Tap the Recents button (III) to open the list of recently used apps.

2. Swipe to the left or right, tap an app’s icon above its preview window, and then tap Open in split screen view or Open in pop-up view.


How do I use additional features in Multi window?

Using the multi window menus:

• When you tap the multi window handle (the line or bar between apps or at the top of a pop-up window), available menus will appear (e.g., switch apps, close, change view).

Adjusting the window size (Split screen):

• Drag the circles between the app windows to adjust the size. Dragging to the edge maximises one window.

Moving pop-up windows:

• To move a pop-up window, tap the multi window handle at the top and drag it to a new location.

Saving your own split screen layout (App Pair):

1. In the split screen view, tap the circles between the app windows.

2. Tap the star icon (☆).

3. Select a location (e.g., Edge panel) to add the app pair.

The apps currently in split screen view will be saved as a pair for quick launching together.


What is Bixby?

Bixby is a user interface that helps you use your device more conveniently. You can talk to Bixby or type text. Bixby will launch a feature you request or show the information you want.

Note: Bixby is only available in some languages, and it may not be available depending on the region.


How do I start Bixby?

Press and hold the Side button to launch Bixby. The Bixby intro page will appear.

After you select the language to use with Bixby, sign in to your Samsung account, and complete the setup by following the on-screen instructions, the Bixby screen will appear.


How do I use Bixby?

While pressing and holding the Side button, say what you want to Bixby. For example, say “How’s the weather today?” The weather information will appear.

Alternatively, say the wake-up phrase (like “Hi, Bixby”) and then say what you want.

If Bixby asks you a question during a conversation, you can continue to talk to Bixby without pressing the Side button or tapping the Bixby icon (🔵).

If you cannot find the Bixby app icon on the Apps screen, open Settings, tap Advanced features → Bixby, and then tap the Show Bixby on Apps screen switch to turn it on.


How do I wake up Bixby using my voice?

You can start a conversation with Bixby by saying “Hi, Bixby” or “Bixby”. Register your voice so that Bixby will respond to you.

1. Open the Bixby app and tap Settings (⚙️) → Voice wake-up.

2. Tap the switch to turn it on.

3. Select a wake-up phrase you want under Wake-up phrase.

4. Tap the Respond to my voice switch to turn it on (recommended).

5. Follow the on-screen instructions to complete the voice registration setup.

Now you can say the wake-up phrase and start a conversation.


How can I communicate with Bixby by typing text?

If your voice is not recognised or if speaking is difficult, you can communicate with Bixby through text.

Open the Bixby app, tap the keyboard icon (⌨️), and then type what you want.

During the communication, Bixby also will answer you through text instead of voice feedback.


What is Bixby Vision?

Bixby Vision is a service that provides various features based on image recognition. You can use Bixby Vision to search for information by recognising objects.

Notes:

• This feature may not be available or you might not get correct search results depending on the image size, format, or resolution.

• Samsung is not responsible for the product information provided by Bixby Vision.


How do I launch Bixby Vision?

Launch Bixby Vision using one of these methods:

• In the Camera app, tap MORE on the shooting modes list and tap BIXBY VISION.

• In the Gallery app, select an image and tap the Bixby Vision icon (👁️).

• In the Samsung Internet app, touch and hold an image and tap Search with Bixby Vision.

• If you added the Bixby Vision app icon to the Apps screen, open the Bixby Vision app.


How do I use Bixby Vision features?

1. Launch Bixby Vision.

2. Select a feature you want to use:

• TRANSLATE: Recognise text from documents or images and translate it.

• TEXT: Recognise text from documents or images and extract it.

• DISCOVER: Search for images similar to the recognised object online and related information.

Note: The available features and search results may vary depending on the region or carrier.


How do I browse the internet using Samsung Internet?

1. Open the Samsung Internet app.

2. Enter the web address or a keyword in the address bar, and then tap Go.

Toolbar functions:

• Bookmark (☆): Bookmark the current webpage.

• Refresh (↻): Refresh the current webpage.

• Homepage (🏠): Open the homepage.

• Back/Forward (< >): Move between pages.

• Tabs (□): Manage tabs / Use Secret mode.

• More options (≡): Access bookmarks, settings, etc.

If the toolbar does not appear, swipe downwards slightly on the screen.

To switch between tabs, tap the Tabs icon (□) or swipe to the left or right on the address field.


How do I use Secret mode in Samsung Internet?

If you set a password for Secret mode, you can prevent others from accessing your search history, browsing history, bookmarks, and saved pages.

1. Tap the Tabs icon (□) → Turn on Secret mode.

2. To require a password, tap the Lock Secret mode switch to turn it on, tap Start, and then set a password for Secret mode.

In Secret mode, the device will change the colour of the toolbars.

To turn off Secret mode, tap the Tabs icon (□) → Turn off Secret mode.

Note: In Secret mode, you cannot use some features, such as screen capture.


How do I open Samsung Kids?

Open the notification panel, swipe downwards, and then tap the (Kids) icon.


What should I do if I cannot find the Samsung Kids icon on the quick settings panel?

Tap the Edit icon (often represented by a pencil or three dots) and drag the (Kids) button over to the quick settings panel to add it.


How do I set up Samsung Kids for the first time or after a data reset?

When starting Samsung Kids for the first time or after performing a data reset, follow the on-screen instructions to complete the setup.


How do I use Samsung Kids once it’s open?

On the Samsung Kids screen, select the app you want to use.


What security method is used when accessing Parental controls or closing Samsung Kids?

Your preset screen lock method (like a pattern, PIN, or password) or the PIN you created specifically for Samsung Kids will be used.


How can I configure settings and check usage history in Samsung Kids?

On the Samsung Kids screen, tap the More options icon (three vertical dots), then tap Parental controls and enter your unlock code.


How do I close Samsung Kids?

Tap the Back button on your device or tap the More options icon (three vertical dots) → Close Samsung Kids, and then enter your unlock code.


What can I do with Samsung Health?

Samsung Health helps you manage your wellness and fitness. You can:

• Set fitness goals.

• Check your progress.

• Keep track of your overall wellness and fitness.

• Compare your step count records with other Samsung Health users.

• Check out health tips.

Visit http://www.samsung.com/samsung-health for more information.


How do I start using Samsung Health?

Open the Samsung Health app. If you are running the app for the first time or restarting it after a data reset, follow the on-screen instructions to complete the setup.


How can I edit the items displayed on the Samsung Health home screen?

Tap the More options icon (three vertical dots) → Edit home.


What actions can I perform within the Samsung Health app?

• Monitor your health and fitness.

• Compare your step count records with other users or compete with friends.

• Manage your profile and check your health and fitness history.

• Check out health tips.


Are all Samsung Health features available in every region?

No, some features may not be available depending on the region.


Can my step count be affected by travel?

Yes, if you use the steps card while travelling by car or train, vibrations may affect your step count.


What can I do with Samsung Notes?

You can create notes by entering text from the keyboard or by handwriting or drawing on the screen. You can also insert images or voice recordings into your notes. Note that some features may not be available depending on the model.


How do I create a note in Samsung Notes?

1. Open the Samsung Notes app.

2. Tap the create icon (usually a plus sign or pencil).

3. Create your note. You can change the input method by tapping the text input icon (A) or the drawing icon (brush).

4. Enter a title for your note.

5. You can insert files or switch to reading mode using the icons provided.


How do I save a note I’ve created in Samsung Notes?

When you are finished composing the note, tap the Back button. The note will be saved automatically.


How can I save a note in a different file format in Samsung Notes?

Tap the More options icon (three vertical dots) → Save as file, and then choose the desired format.


How do I delete a note in Samsung Notes?

Touch and hold the note you want to delete, and then tap Delete.


What services does Samsung Members provide?

Samsung Members offers support services such as device problem diagnosis, allows users to submit questions and error reports, share information with the Galaxy users’ community, and check the latest news and tips. It can help solve problems encountered while using your device.


What is Samsung Global Goals?

Samsung Global Goals allows you to learn more about the Global Goals established by the United Nations General Assembly in 2015, which aim to end poverty, fight inequality, and stop climate change. You can join the movement for a better future through the app.


What is Samsung TV Plus?

Samsung TV Plus allows you to select channels like you would use a TV and enjoy various video content free of charge. Open the Samsung TV Plus app to use it. Note that this app may not be available depending on the carrier or model.


What is the Galaxy Shop app?

The Galaxy Shop app lets you access the Samsung website and check various information related to Samsung products. Open the Galaxy Shop app to use it. Note that availability may depend on the carrier or model, and the app may be named Samsung Shop depending on the region.


What is the Galaxy Wearable app used for?

The Galaxy Wearable app allows you to manage your wearable devices. When you connect your phone to a wearable device, you can customise the wearable device’s settings and apps using this app.


How do I connect my phone to a wearable device using the Galaxy Wearable app?

1. Open the Galaxy Wearable app.

2. Tap Continue to connect your phone to the wearable device.

3. Follow the on-screen instructions to finish the setup.

Refer to the wearable device’s user manual for more detailed information on connecting and using the device.


How do I create an event in the Calendar app?

1. Open the Calendar app.

2. Tap the add (+) icon or double tap a date.

3. If the date already has saved events or tasks, tap the date and then tap the add (+) icon.

4. Enter the event details.

5. Tap Save.


How do I sync Calendar events with my accounts?

1. Open Settings on your device.

2. Tap Accounts and backup → Manage accounts.

3. Select the account you want to sync with.

4. Tap Sync account.

5. Tap the Calendar switch to turn it on.


How do I add new accounts to sync with the Calendar app?

1. Open the Calendar app.

2. Tap the Menu icon (three horizontal lines) → Settings icon → Manage calendars.

3. Tap the add (+) icon.

4. Select an account to sync with and sign in.

When an account is added successfully, a blue circle will be displayed next to the account name.


What is the Reminder app used for?

You can register to-do items as reminders and receive notifications based on the conditions you set.

• For more accurate notifications, connect to a Wi-Fi or mobile network.

• To use location reminders, the GPS feature must be turned on. Location reminders may not be available depending on the model.


How do I start using the Reminder app?

Open the Calendar app and tap the Menu icon (three horizontal lines) → Reminders → Add icon (+). The Reminder screen will appear, and the Reminder app icon will be added to your Apps screen.


How do I create a reminder?

1. Open the Reminder app.

2. Tap the add (+) icon.

3. Enter the reminder details.

4. Tap Save.


How do I complete a reminder?

On the reminders list, tap the circle next to the reminder, or select the reminder and tap Complete.


How do I restore a reminder that has been completed?

1. On the reminders list, tap the Menu icon (three horizontal lines) → Completed.

2. Select the reminder you want to restore.

3. Tap Restore.

The reminder will be added back to the reminders list, and you will be reminded again.


How do I delete reminders?

• To delete a single reminder: Select the reminder and tap Delete.

• To delete multiple reminders: Touch and hold one reminder, tick the reminders you want to delete, and then tap Delete.


What is the My Files app used for?

The My Files app allows you to access and manage various files stored on your device.


How can I free up device storage using the My Files app?

Open the My Files app and tap Manage storage to check for unnecessary data and free up space.


How do I search for files or folders in the My Files app?

Open the My Files app and tap the Search icon (Q).


What can I do with the Clock app?

You can set alarms, check the current time in many cities around the world, time an event, or set a specific duration (timer).


How do I use the Clock app?

Open the Clock app from your Apps screen.


What calculations can I perform with the Calculator app?

You can perform basic arithmetic or scientific calculations.


How do I use the Calculator app and its features?

Open the Calculator app.

• History (Clock icon): Tap to check the calculation history. Tap Clear history to clear it. Tap the icon again to close the panel.

• Unit conversion (Ruler icon): Tap to use the unit conversion tool. You can convert values like area, length, or temperature.

• Scientific calculator (Root/Pi icon): Tap to display the scientific calculator.


What is Gaming Hub?

Gaming Hub gathers your games downloaded from the Play Store and Galaxy Store into one central place.


How do I open and use Gaming Hub?

Open the Gaming Hub app and select the game you want to play.


What if Gaming Hub is not visible on my device?

Open Settings, tap Advanced features, and then tap the Gaming Hub switch to turn it on.


What if my downloaded games don’t appear in Gaming Hub?

Games downloaded from the Play Store and Galaxy Store should appear automatically. If they don’t, tap My games → More options icon (three vertical dots) → Add games.


How do I remove a game from Gaming Hub?

Tap My games, touch and hold the game you want to remove, and then tap Remove.


How can I change the game performance mode in Gaming Hub?

Open the Gaming Hub app, tap More → Game Booster → Game optimisation, and then select the mode you want:

• Performance: Focuses on high performance, which may cause the device to heat up and consume more battery.

• Standard: Balances performance and battery usage time.

• Battery saver: Saves battery power while playing games.

Note: Battery power efficiency may vary by game.


What is Game Booster and how does it help?

Game Booster helps you play games in a better environment by providing various tools and settings accessible while playing.


How do I open the Game Booster panel while playing a game?

Tap the Game Booster icon (usually a controller) on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you use Swipe gestures for navigation, open the notification panel and tap “Tap to open Game Booster”.


What features are available in the Game Booster panel?

• Lock touch screen (Lock icon): Lock the screen during gameplay. Drag the lock icon to unlock.

• Hide navigation buttons (Target icon): Hide buttons on the navigation bar. Tap the Game Booster icon to display them again.

• Capture screenshots (Camera icon): Take a screenshot of the game.

• Record game sessions (Record icon): Record your gameplay. Tap the stop icon to stop recording.

• Configure settings (Settings/Plus icon): Access Game Booster settings.

• Priority mode: Block incoming calls and notifications (except alarms).

• Game optimisation: Change the performance mode.

• Battery: Check remaining battery usage time.

• Temperature / Memory: Check device temperature and memory status. You can set auto-adjustments for volume/frame rate or stop background apps.

Note: Available options may vary depending on the game. Game performance might be limited if the device temperature rises too high.


How can I ensure the Game Booster panel is accessible when using Swipe gestures for navigation?

On the Game Booster panel, tap the Settings icon → Block during game and tap the Navigation gestures switch to turn it on.


How can I open other apps in pop-up windows while playing games?

Tap the Apps icon (often looks like multiple squares or app icons) in the Game Booster panel and select an app from the apps list.


What is SmartThings used for?

SmartThings allows you to control and manage smart appliances and Internet of Things (IoT) products.


How can I find more information about using SmartThings?

Open the SmartThings app and tap Menu → How to use.


How do I connect a new device using SmartThings?

1. Open the SmartThings app.

2. Tap Devices → Add device or the plus (+) icon.

3. Select the device you want to connect and follow the on-screen instructions.

Notes:

• Connection methods vary by device type and content.

• Connectable devices vary by region; available features differ by device.

• Issues with the connected device itself are not covered by Samsung warranty; contact the manufacturer.


What is Smart View?

Smart View allows you to mirror your phone’s displayed content onto a large screen, such as a screen mirroring-enabled TV or monitor.


How do I use Smart View to mirror my phone’s screen?

1. Open the notification panel by swiping downwards from the top of the screen.

2. Tap the (Smart View) icon.

3. Select the TV or monitor you want to mirror your phone’s screen to.

Note: When playing video with Smart View, the resolution may vary depending on the TV model.


What is Music Share?

Music Share allows you to share your Bluetooth speaker that’s already connected to your phone with another person. You can also use it to listen to the same music simultaneously on your Galaxy Buds and another person’s Galaxy Buds. This feature is available only on devices that support Music Share.


How do I share a Bluetooth speaker with a friend using Music Share?

1. Make sure your phone and your Bluetooth speaker are connected. (Refer to pairing instructions if needed).

2. On your phone, open Settings, tap Connections → Bluetooth → More options icon (three vertical dots) → Advanced settings.

3. Tap the Music Share switch to turn it on. You can tap Music Share itself to configure additional settings, like who can share with your device.

4. On your friend’s phone, have them select your speaker from the list of available Bluetooth devices.

5. On your phone, accept the connection request.

Your speaker is now shared. When your friend plays music through the speaker, the music playing from your phone will be paused.


How can I listen to music together with a friend using Galaxy Buds and Music Share?

This feature is supported only on the Galaxy Buds series.

1. Ensure that both your phone and your friend’s phone are connected to their respective pairs of Galaxy Buds.

2. On your friend’s phone, open Settings, tap Connections → Bluetooth → More options icon (three vertical dots) → Advanced settings.

3. Tap the Music Share switch to turn it on. They can tap Music Share itself for additional settings.

4. On your phone, open the notification panel and tap Media output.

5. Tap Music Share and select your friend’s Buds from the detected devices list.

6. On your friend’s phone, they need to accept the connection request.

Now, when you play music through your phone, you can both listen to it together through both pairs of Buds.


What is Link to Windows?

Link to Windows allows you to access and use your mobile device’s data, such as apps or pictures, directly on a Windows computer.

• It is recommended to use the latest version of Windows and the Phone Link app for full functionality.

• A Microsoft account is required. This account allows sign-in to various Microsoft services like Office apps and Windows 10.


How do I connect my mobile device to a computer using Link to Windows?

1. On your mobile device, open Settings and tap Connected devices → Link to Windows.

2. Follow the on-screen instructions on both your mobile device and computer to complete the connection.

Visit https://aka.ms/setupltw for more details.


How can I access my mobile device’s data and notifications on my computer after connecting via Link to Windows?

Open the Phone Link app on your computer and select a category you want to access, such as Photos, Messages, Apps, Calls, Your device screen, or Notifications. Available features and menus may vary depending on the device’s software version, app version, or model.


What are some of the Google apps typically available and what do they do?

Google provides entertainment, social network, and business apps. You might need a Google Account for some. Here are common examples:

• Chrome: Search for information and browse webpages.

• Gmail: Send or receive emails via Google Mail.

• Maps: Find your location, search the map, access info for places.

• YT Music: Enjoy music/videos from YouTube Music; play music stored on your device.

• Google TV: Purchase or rent videos (movies, TV shows) from Play Store.

• Drive: Store content in the cloud, access it anywhere, share with others.

• YouTube: Watch or create videos and share them.

• Photos: Search for, manage, and edit pictures/videos from various sources.

• Google: Search the internet or your device.

• Meet: Make video calls or create/join video meetings.

• Messages: Send/receive messages on device/computer; share images/videos.

Note: Some apps may not be available depending on the carrier or model. Access each app’s help menu for more info.


What is the Camera app used for?

The Camera app is used to take pictures and record videos using various modes and settings.


What is the proper etiquette when using the camera?

• Do not take pictures or record videos of other people without their permission.

• Do not take pictures or record videos where legally prohibited.

• Do not take pictures or record videos in places where you may violate other people’s privacy.


How do I open the Camera app?

1. Open the Camera app directly from the Apps screen.

Alternatively:

• Press the Side button twice quickly.

• Drag the Camera icon to the left on the locked screen.

Notes:

• Some camera features might be unavailable when opened from the locked screen or while the screen is off if a screen lock method is set.

• The camera automatically shuts off when unused.

• Availability of methods may depend on the carrier or model.


How do I focus and adjust brightness when taking pictures?

1. Tap the area on the preview screen where you want the camera to focus. A circular frame will appear.

2. To adjust brightness, drag the adjustment bar (sun icon) that appears above or below the circular focus frame.


How do I take a picture and change shooting modes?

• Tap the shutter button (usually a circle) to take a picture.

• To change the shooting mode (e.g., PHOTO, VIDEO, PORTRAIT), drag the shooting modes list at the bottom of the screen to the left or right, or swipe left or right on the preview screen.

• You can switch between the front and rear cameras using the switch camera icon.


What should I do if the camera focus isn’t clear or pictures appear blurry?

• If the subject is very close, the focus may not be clear. Try taking pictures or videos from a slightly greater distance.

• If pictures appear blurry, clean the camera lens gently and try again.

• Ensure the lens is not damaged or contaminated, as this can affect performance, especially in high-resolution modes.


My device has a wide-angle lens. Is distortion normal?

Yes, minor distortion may occur in wide-angle pictures or videos taken with a wide-angle lens. This is normal and does not indicate a problem with the device’s performance.


Why might the camera lens fog up?

The camera may fog up or form condensation if the device is exposed to sudden changes in air temperature (due to the difference between outside and inside the camera cover). Try to avoid these conditions. If fogging occurs, allow the camera to dry naturally at room temperature before taking pictures or videos to prevent blurry results.


How do I use the camera’s zoom features?

Use the zoom options available on the screen (e.g., 0.5x, 1x, 2x) or drag the zoom level indicator left or right. Alternatively, spread two fingers apart on the screen to zoom in, and pinch to zoom out.

• 0.5x: Uses the Ultra wide camera for wide-angle pictures and videos of landscapes.

• 1x: Uses the wide-angle camera for pictures and videos with normal proportions.

• 2x: Uses the telephoto camera for pictures and videos with enlarged subjects.

Note: Zoom features are available only when using the rear camera.


How can I lock the focus (AF) and exposure (AE) on a specific area?

Touch and hold the area on the preview screen where you want to lock the focus and exposure. An AF/AE frame will appear on that area, indicating that the focus and exposure settings are locked. The settings will remain locked even after you take a picture, until you tap elsewhere on the screen. This feature may not be available depending on the shooting mode.


What are the different ways to use the camera shutter button?

• Tap: Take a single picture.

• Touch and hold: Record a video.

• Swipe to edge and hold: Take burst shots (multiple pictures quickly).

• Floating Shutter button: You can add an extra shutter button that can be moved anywhere on the screen. Go to Camera Settings → Shooting methods and turn on the Floating Shutter button switch.


What are some common options available on the camera preview screen?

Options vary by model and shooting mode, but may include:

• Flash (★): Turn flash on, off, or auto.

• Timer (Clock icon): Set a delay before taking a picture.

• Aspect Ratio (e.g., 3:4): Choose the picture’s width-to-height ratio.

• Resolution (e.g., 12M): Select the picture resolution (megapixels).

• Motion Photo (Play icon): Capture a short video clip before the photo.

• Super Steady (=): Enable enhanced video stabilization.

• Video Resolution (e.g., FHD 30): Select video recording resolution and frame rate.

• Effects (Wand icon): Apply filters or beauty effects.

• Metering (Circle icons): Choose how the camera measures light (Matrix, Centre-weighted, Spot).


How do I use the basic Photo mode?

On the shooting modes list, tap PHOTO. The camera will automatically adjust settings based on the surroundings. Tap the shutter button to take a picture.


How can I change the resolution for pictures?

While in Photo mode, look for the resolution option (e.g., 12M) in the settings bar at the top of the preview screen. Tap it to change the resolution to the one you want. The available resolutions may vary depending on the model.


How do Shot suggestions work?

The camera recognizes the position and angle of your subject and suggests an ideal composition.

1. Turn on Shot suggestions in the Camera settings (tap the gear icon on the preview screen).

2. Go to PHOTO mode. A guide marker will appear on the screen.

3. Point the guide at your subject. The camera will analyze the composition and show a recommended composition guide (often a circle or line).

4. Move your device until the guide marker aligns with the recommended composition guide. It will change color (usually to yellow) when the ideal composition is achieved.

5. Tap the shutter button to take the picture.


How do I take selfies (self-portraits)?

1. On the camera preview screen, switch to the front camera by swiping upwards or downwards, or by tapping the switch camera icon.

2. Face the front camera lens. For a wider shot including landscape or more people, tap the wide-angle selfie icon (often shows multiple people).

3. Tap the shutter button to take the picture.


How can I apply filter or beauty effects before taking a picture?

1. On the preview screen, tap the effects icon (usually a wand).

2. Select the filter effect or modify facial features (like skin tone or face shape) as desired.

3. Take the picture with the effects applied.

You can tap the plus (+) icon within the effects menu to download more filters from the Galaxy Store or create your own filter using an image from your Gallery with a color tone you like.


How do I record a video?

1. On the shooting modes list, tap VIDEO. The camera adjusts settings automatically.

2. Tap the record button (usually a red circle) to start recording.

• To switch between front and rear cameras while recording, swipe upwards or downwards on the preview screen or tap the switch camera icon.

• To capture a still image while recording, tap the capture icon (usually a camera shutter).

3. Tap the stop button (usually a square) to stop recording.

Note: Optical zoom may not work effectively in low-light environments.


How can I stabilize videos if there’s a lot of shaking?

Use the Super steady feature. In the shooting modes list, tap VIDEO. Then, tap the Super steady icon (usually a hand with waves, ‘=’) in the options at the top of the screen to turn it on before you start recording.


How does the auto framing feature work in video mode?

Auto framing automatically adjusts the shooting angle and zoom by recognizing and tracking people while you record videos. To use it, select VIDEO mode, tap the auto framing icon (often looks like a frame targeting a person) to turn it on, and then record your video.


How do I use Portrait mode to take pictures with blurred backgrounds?

1. On the shooting modes list, tap PORTRAIT.

2. Tap the effect strength icon (often a circle or aperture symbol) and drag the adjustment bar to set the desired level of background blur.

3. Position your subject. When the camera is ready (often indicated by “Ready” appearing on screen), tap the shutter button.

Notes:

• Use this feature in a place with sufficient light.

• Background blur may not apply correctly if: the device or subject is moving, the subject is thin or transparent, the subject has a similar color to the background, or the subject/background is plain.


How do I use Fun mode?

1. On the shooting modes list, tap FUN.

2. Select an effect from the available options.

3. Tap the effect button (which replaces the standard shutter button) to take a picture.

4. To record a video with the effect, touch and hold the effect button.


How do I use Pro mode or Pro video mode for manual adjustments?

1. On the shooting modes list, tap MORE, then select PRO or PRO VIDEO.

2. Select the shooting options you want to adjust (e.g., ISO, SPEED, EV, FOCUS, WB).

3. Customise the settings using the sliders or options provided.

4. Tap the shutter button to take a picture (in Pro mode) or the record button to record a video (in Pro video mode).


What manual settings can I adjust in Pro mode / Pro video mode?

• Reset (Refresh icon): Reset all settings to default.

• ISO: Control camera light sensitivity. Lower values for stationary/brightly lit subjects, higher values for fast-moving/poorly lit subjects (higher ISO may increase noise).

• SPEED (Shutter Speed): Adjust how long the shutter stays open. Slow speed lets in more light (brighter image, good for night/scenery, potential motion blur). Fast speed lets in less light (good for capturing fast action).

• EV (Exposure Value): Adjust overall brightness. Use higher exposure for low-light situations.

• FOCUS: Change focus mode (Auto/Manual). Drag the bar to adjust focus manually.

• WB (White Balance): Select a preset (e.g., daylight, cloudy) or manually set the color temperature (Kelvin) for accurate colors.


How can I separate the focus area and the exposure area in the camera?

Touch and hold the preview screen. An AF/AE frame (Auto Focus / Auto Exposure) will appear. You can then drag this frame (or potentially separate frames if supported) to the area where you want to set the focus and exposure independently.


How do I use Single Take mode?

1. On the shooting modes list, tap MORE → SINGLE TAKE.

2. Tap the shutter button to start capturing the scene (usually for 5-15 seconds, the duration might be adjustable).

3. When finished capturing, tap the preview thumbnail.

4. Your device will automatically generate various pictures (with filters, best shots) and videos (short clips, repeated sections) from the capture.

5. Drag the handle (often an icon) upwards to view all the generated results.

6. To save specific results individually, tap Select, tick the items you want, and then tap the Save icon (↓).

You can often customise the types of shots Single Take creates via an options icon before starting.


How do I take pictures in low light using Night mode?

1. On the shooting modes list, tap MORE → NIGHT.

2. Tap the shutter button and hold your device steady until the shooting process is complete (the camera takes multiple shots over a few seconds). Using a tripod can yield brighter and steadier results.


How do I use Food mode to take pictures of food?

1. On the shooting modes list, tap MORE → FOOD.

2. A frame will appear on the screen; the area outside the frame will be blurred. Position the frame over your food subject.

3. To resize the frame, drag a corner. Tap inside the frame or drag the frame to move it.

4. Tap the colour temperature icon (thermometer) and drag the adjustment bar to make the colours more vibrant or adjust the tone.

5. Tap the shutter button to take the picture.


How do I take a wide scene picture using Panorama mode?

1. On the shooting modes list, tap MORE → PANORAMA.

2. Tap the shutter button and slowly move the device in one direction (horizontally or vertically).

3. Keep the image within the guide frame on the camera’s viewfinder. If the preview image goes out of the guide frame or you stop moving, the device will automatically stop taking pictures.

4. Tap the stop button to finish taking pictures manually.

Note: Avoid taking pictures of indistinct backgrounds, such as an empty sky or a plain wall, for best results.


How do I use Macro mode to take close-up pictures?

On the shooting modes list, tap MORE → MACRO. This mode allows you to take pictures of subjects at a very close range, capturing fine details.


How do I record a video in Super Slow-mo mode?

1. On the shooting modes list, tap MORE → SUPER SLOW-MO.

2. Tap the record button to capture a short moment. The device will record the moment in super slow motion and save it as a video.

3. After recording, tap the preview thumbnail on the screen.

4. To edit which part of the video is in super slow motion, tap the edit icon (pencil) and drag the section editing bar (brackets) to the left or right.

Note: Use this feature in a place with sufficient light. Recording indoors or in poor lighting may result in a dark or grainy video. Flicker may occur under certain lighting conditions like fluorescent lights.


How do I record a video in Slow Motion mode?

1. On the shooting modes list, tap MORE → SLOW MOTION.

2. Tap the record button to start recording a video.

3. When you are finished recording, tap the stop button.

4. Tap the preview thumbnail on the screen.

5. The video will start playing. A fast section will automatically be set as the default slow motion section. You can specify up to two sections to be played in slow motion.

6. To edit the slow motion section(s), tap the edit icon (pencil) and drag the section editing bar(s) (brackets) to the left or right.


How do I record a fast-motion video using Hyperlapse mode?

1. On the shooting modes list, tap MORE → HYPERLAPSE.

2. Select a frame rate option by tapping AUTO (or the current speed setting). Options may include:

• AUTO: The device automatically adjusts the frame rate based on the scene’s changing rate.

• Specific speeds (e.g., 5x, 10x, 60x): Choose a fixed speed.

• Star trails (+300x): For recording star trails (requires tapping the star icon).

3. Tap the record button to start recording.

4. Tap the stop button to finish recording.


How do I customise camera settings?

On the camera preview screen, tap the Settings icon (gear shape). Note that some options may not be available depending on the selected shooting mode.


What are the ‘Intelligent features’ in camera settings?

• Scene optimiser: Automatically adjusts colour settings and applies optimised effects based on the detected subject or scene.

• Scan documents and text: Displays a button (+) to easily scan documents and text detected by the rear camera.

• Scan QR codes: Enables the camera to scan QR codes directly from the preview screen.

• Shot suggestions: Suggests the ideal picture composition by recognizing the subject’s position and angle.


What settings are available for ‘Pictures’ in camera settings?

• Swipe Shutter button to: Choose an action (like burst shot or create GIF) to perform when you swipe the camera button to the edge of the screen and hold it.

• Watermark: Add a customisable watermark in the bottom left corner of your pictures.

• High efficiency pictures: Take pictures in the High Efficiency Image Format (HEIF), which can save storage space.


What settings are available for ‘Selfies’ in camera settings?

• Save selfies as previewed: Saves pictures taken with the front camera exactly as they appear on the preview screen, without flipping them horizontally.

• Swipe up/down to switch cameras: Turn on this feature to switch between front and rear cameras by swiping up or down on the preview screen.


What settings are available for ‘Videos’ in camera settings?

• Auto FPS: Allows the device to automatically optimise the frame rate to record brighter videos in low-light conditions.

• Video stabilisation: Turn on anti-shake feature to reduce or eliminate blurry images caused by camera shake while recording.


When might the device heat up during use?

The device may heat up in the following situations:

• When using apps that require more power or using apps for extended periods:

– When playing high-quality games for extended periods

– When recording videos for extended periods

– When streaming videos while using the maximum brightness setting

– When connecting to a TV

• While multitasking (or, when running many apps in the background):

– When using Multi window

– When updating or installing apps while recording videos

– When downloading large files during a video call

– When recording videos while using a navigation app

• When using large amount of data for syncing with the cloud, email, or other accounts

• When using a navigation app in a car while the device is placed in direct sunlight

• When using the mobile hotspot and tethering feature

• When using the device in areas with weak signals or no reception

• When charging the battery with a damaged USB cable

• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

• When you are roaming

• During the initial setup after purchase or when restoring data

• When downloading large files


What should I do if my device heats up?

Do the following when the device heats up:

• Keep the device updated with the latest software.

• Conflicts between running apps may cause the device to heat up. Restart the device.

• Turn off the Wi-Fi, GPS, and Bluetooth features when not using them.

• Close apps that increase battery consumption or that run in the background when not in use.

• Delete unnecessary files or unused apps.

• Decrease the screen brightness.

• If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre or an authorised service centre.

• If heating occurs during use (not charging), close any running apps and do not use the device for a while.


What precautions should I take regarding device overheating?

If you begin to feel uncomfortable because of the device overheating, stop using the device.

When the device heats up, the features and performance may be limited or the device may turn off to cool down. This feature is only available on supported models.

• If the device overheats, the screen brightness, the screen refresh rate, and the performance speed will be limited to lower the device’s temperature. Even if the battery charging indicator icon appears, charging may be slow. When charging stops because of a rise in the device’s temperature, the battery indicator icon will blink.

• If the device reaches a certain temperature, a warning message will appear to prevent device failure, skin irritation and damage, and battery leakage. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.

• If the second message appears because of a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature is within the recommended operating temperature range. If the second warning message appears during an emergency call, the call will not be disconnected by a forced termination.


What is the recommended operating temperature range for the device?

The device’s recommended operating temperature is between 0 °C to 35 °C. Using the device outside of the recommended temperature range may damage the device or reduce the battery’s lifespan.

What precautions should I take regarding the operating environment?

Your device may heat up because of the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

• Do not store your device in very cold or very hot temperatures.

• Do not expose your device to direct sunlight for extended periods.

• Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

• Do not place the device in any areas that may overheat, such as on an electric heating mat.

• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

• Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.


Why is my device asking for a Password, PIN, PUK, or PIN2 code?

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is turned on, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is turned on, you must enter the PIN supplied with the SIM or USIM card. You can turn off this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your carrier.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your carrier.


Why does my device display network or service error messages?

• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

• Please note that models with the appendix “UD,” if purchased in Germany, cannot receive signals in LTE TDD bands in the following countries: Belgium, Denmark, Germany, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, Czech Republic. If you are in an LTE TDD-only service area, you may lose reception. Move to another area and try again.

• You cannot access some options without a subscription. For more information, contact your carrier.


What should I do if my device does not turn on?

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

What can I do if the touch screen responds slowly or improperly?

• If you attach a screen protector or optional accessories to the touch screen, the touch screen may not function properly.

• If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

• The touch screen may malfunction in humid conditions or when exposed to water.

• Restart your device to clear any temporary software problems.

• Ensure that your device software is updated to the latest version.

• If the touch screen is scratched or damaged, visit a Samsung Service Centre or an authorised service centre.


How do I restart the device if it freezes or hangs?

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

How do I force restart the device if it is frozen and unresponsive?

If your device is frozen and unresponsive, press and hold the Side button and the Volume Down button simultaneously for more than 7 seconds to restart it.

How do I perform a factory data reset if other methods don’t solve the problem?

If restarting or forcing restart does not solve your problem, perform a factory data reset.
Open Settings and tap General management → Reset → Factory data reset → Reset → Delete all. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

Why are my calls not connecting?

• Ensure that you have accessed the right cellular network.

• Ensure that you have not set call barring for the phone number you are dialling.

• Ensure that you have not set call barring for the incoming phone number.


What should I do if others cannot hear me during a call?

• Ensure that you are not covering the built-in microphone.

• Ensure that the microphone is close to your mouth.

• If you are using headphones, ensure that they are properly connected.


How can I fix sound echoes during a call?

Adjust the volume by pressing the Volume button or move to another area.

Why is my cellular network or internet often disconnected, or why is the audio quality poor?

• Ensure that you are not blocking the device’s internal antenna.

• When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems because of issues with the carrier’s base station. Move to another area and try again.

• When using the device while moving, wireless network services may be disabled because of issues with the carrier’s network.


What should I do if the battery does not charge properly with a Samsung-approved charger?

• Ensure that the charger is connected properly.

• Visit a Samsung Service Centre or an authorised service centre and have the battery replaced.


Why does my battery deplete faster than when it was new?

• When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.

• Battery consumption will increase when you use certain features or apps, such as GPS, games, or the internet.

• The battery is consumable and the useful charge will get shorter over time.


What should I do if I receive error messages when opening the camera?

Your device must have sufficient available storage and battery power to operate the camera app. If you receive error messages when opening the camera, try the following:

• Charge the battery.

• Free some storage by transferring files to a computer or deleting files from your device.

• Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre or an authorised service centre.


Why is the picture quality poorer than the preview?

• The quality of your pictures may vary, depending on the surroundings and the photography techniques you use.

• If you take pictures in dark areas, at night, or indoors, image noise may occur or images may be out of focus.


What should I do if I receive error messages or multimedia files do not play?

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

• Free some storage by transferring files to a computer or deleting files from your device.

• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

• Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To check the file formats that your device supports, visit the Samsung website.

• Your device supports pictures and videos captured with the device. Pictures and videos captured by other devices may not work properly.

• Your device supports multimedia files that are authorised by your carrier or providers of additional services. Some content circulated on the internet, such as ringtones, videos, or wallpapers, may not work properly.


What can I do if Bluetooth is not working well (device not located, connection problems, malfunctions)?

If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:

• Ensure that the device you wish to connect with is ready to be scanned or connected to.

• Ensure that your phone and the other Bluetooth device are within the maximum Bluetooth range (10 m).

• On your phone, open Settings, tap Connections, and then tap the Bluetooth switch to turn it on again.

• On your phone, open Settings, tap General management → Reset → Reset Wi-Fi and Bluetooth settings → Reset settings to reset network settings. You may lose registered information when performing the reset.

If these tips do not solve the problem, contact a Samsung Service Centre or an authorised service centre.


Why is a connection not established when I connect the device to a computer?

• Ensure that the USB cable you are using is compatible with your device.

• Ensure that you have the proper driver installed and updated on your computer.


What should I do if my device cannot find my current location?

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.

What should I do if data stored on the device has been lost?

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is damaged or lost. Samsung is not responsible for the loss of data stored in the device.

Why is there a small gap around the outside of the device case?

• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

• Over time, friction between parts may cause this gap to expand slightly.


What should I do if there is not enough space in the device’s storage?

Delete unnecessary data, such as cache, using the device care feature or manually delete unused apps or files to free up storage space.

Why does the Home button not appear, and how can I access the navigation bar?

The navigation bar containing the Home button may disappear while using certain apps or features. To access the navigation bar, drag upwards from the bottom of the screen.

How can I remove the battery?

• To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit http://www.samsung.com/global/ecodesign_energy.

• For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and result in the device being unsafe.

• Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.


How do I sign in to my Samsung account?

Sign in to your Samsung account and manage it. On the Settings screen, tap Samsung account.

How do I manage connection settings like Wi-Fi, Bluetooth, NFC, UWB, Flight Mode, SIM manager, and Mobile Networks?

Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.

Wi-Fi: Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the internet or other network devices. Refer to Wi-Fi section for more information.

Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. Refer to Bluetooth section for more information.

NFC and contactless payments: Read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. Refer to NFC and contactless payments (NFC-enabled models) section for more information.

Ultra-wideband (UWB): Turn on the UWB feature.

Flight mode: Set the device to turn off all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.

SIM manager (dual SIM models): Activate your SIM or USIM cards and customise the SIM card settings. Refer to SIM manager (dual SIM models) section for more information.

Mobile networks: Configure your mobile network settings.


How do I track data usage and manage data settings?

Go to Settings → Connections → Data usage. Here you can keep track of your data usage amount and customise the settings for the limitation. Set the device to automatically disable the mobile data connection when the amount of mobile data you have used reaches your specified limit. You can turn on the data saver feature to prevent some apps running in the background from sending or receiving data. You can also set apps to use only a Wi-Fi or mobile data, or both (Refer to Allowed networks for apps).

How do I use the phone as a mobile hotspot?

Use the phone as a mobile hotspot to share the phone’s mobile data connection with other devices. Go to Settings → Connections → Mobile Hotspot and Tethering. Note: You may incur additional charges when using this feature. For setup instructions, refer to the Mobile Hotspot section.

Where can I find more connection settings?

Customise settings to control other features. Go to Settings → Connections → More connection settings. Refer to the More connection settings section for details. Note: Some features may not be available depending on the model.

How do I connect to a Wi-Fi network?

1. On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.

2. Select a network from the Wi-Fi networks list. Networks with a lock icon require a password.

• Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password. To prevent the device from connecting to the network automatically, tap the settings icon next to the network and tap the Auto reconnect switch to turn it off.

• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature or the wireless router.


How can I check the Wi-Fi network quality information?

Check out the Wi-Fi network quality information, such as the speed and stability.
On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on. The network quality information will appear under the Wi-Fi networks. If it does not appear, tap the three dots icon (:) → Intelligent Wi-Fi and tap the Show network quality info switch to turn it on.
Note: The quality information may not appear depending on the Wi-Fi network.

How can I share a Wi-Fi network password with someone?

If you make a request to a person who is connected to a secured Wi-Fi network to share its password, you can connect to the network without entering the password. This feature is available between devices which have contacts each other and the screen of the other device must be turned on.

1. On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.

2. Select a network from the Wi-Fi networks list.

3. Tap Request password.

4. Accept the share request on the other device.

The Wi-Fi password is entered on your device and it is connected to the network.


How do I connect devices using Wi-Fi Direct?

Wi-Fi Direct connects devices directly through a Wi-Fi network without requiring an access point.

1. On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.

2. Tap the three dots icon (:) → Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.

3. Select a device to connect to. The devices will be connected when the other device accepts the Wi-Fi Direct connection request.

To end the device connection, select the device to disconnect from the list.


What precautions should I take when using Bluetooth?

• Samsung is not responsible for the loss, interception, or misuse of data sent or received through Bluetooth.

• Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced.

• Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device.

• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature.


How do I pair my phone with other Bluetooth devices?

1. On the Settings screen, tap Connections → Bluetooth and tap the switch to turn it on. The detected devices will be listed.

2. Select a device to pair with. If the device you want to pair with is not on the list, set the device to enter Bluetooth pairing mode. Refer to the other device’s user manuals. Note: Your phone is visible to other devices while the Bluetooth settings screen is open.

3. Accept the Bluetooth connection request on your phone to confirm. The devices will be connected when the other device accepts the Bluetooth connection request.

To unpair the devices, tap the settings icon next to the device name to unpair and tap Unpair.


How do I send data (like an image) using Bluetooth?

Many apps support data transfer through Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device.

1. Open the Gallery app and select an image.

2. Tap the Share icon → Bluetooth and select a device to transfer the image to. If the device you want to pair with is not in the list, request that the device turns on its visibility option.

3. Accept the Bluetooth connection request on the other device.


How do I use NFC and contactless payments on NFC-enabled models?

You can use your phone to read near field communications tags (NFC) that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps.
Note: The device contains a built-in NFC antenna. Handle the device carefully to avoid damaging the NFC antenna.

How do I read information from NFC tags?

Use the NFC feature to read product information from NFC tags.

1. On the Settings screen, tap Connections and tap the NFC and contactless payments switch to turn it on.

2. Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears.

Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will not read NFC tags or receive data.


How do I make payments using the NFC feature?

Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider.

1. On the Settings screen, tap Connections and tap the NFC and contactless payments switch to turn it on.

2. Touch the NFC antenna area on the back of your device to the NFC card reader.

To set the default payment app, open the Settings screen and tap Connections → NFC and contactless payments → Contactless payments → Payment, and then select an app.

• The payment services list may not include all available payment apps.

• If you update the payment app or install a new one, the payment services that you used before may not work properly. If that is the case, on the Settings screen, tap Connections → NFC and contactless payments → Contactless payments → Payment or Others, and then select another app instead of the updated or newly installed app. Or, deselect the selected app.


How do I use the Data saver feature to reduce data usage?

Reduce your data usage by preventing some apps running in the background from sending or receiving data.
On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to turn it on.
When the data saver feature is turned on, the data saver icon will appear on the status bar.
To select apps to use data without restriction, tap Apps that can always use data and select apps.

How can I set specific apps to use only Wi-Fi or mobile data?

Set apps to use only a Wi-Fi or mobile data, or both. For example, you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected. Even if you do not turn off the Wi-Fi feature, the apps will open using the mobile data.
On the Settings screen, tap Connections → Data usage → Allowed networks for apps. Tap an app you want from the apps list and select a network option.
Note: You may incur additional charges when using this feature.

How do I set up and use the Mobile Hotspot feature?

Use your phone as a mobile hotspot to share your phone’s mobile data connection with other devices.

1. On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot.

2. Tap the switch to turn it on. You can change the network name, password, and more. The hotspot icon appears on the status bar.

3. On the other device’s screen, search for and select your phone from the Wi-Fi networks list. Alternatively, tap QR code on the Mobile Hotspot screen and scan the QR code with the other device.

• If the mobile hotspot is not found, on your phone, set Band to 2.4 GHz, tap Advanced, and then tap the Hidden network switch to turn it off.

• If you turn on the Auto Hotspot feature, you can share your phone’s mobile data connection with other devices signed in to your Samsung account.


What options are available under ‘More connection settings’?

Customise settings to control other connection features. On the Settings screen, tap Connections → More connection settings.

Nearby device scanning: Set the phone to scan for nearby devices to connect to.

Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.

VPN: Set up virtual private networks (VPNs) on your device to connect to a school or company’s private network.

Private DNS: Set the device to use the security enhanced private DNS.

Ethernet: When you connect an Ethernet adapter, you can use a wired network and configure network settings.

Keep system configuration up to date: Allow automatic configuration changes to ensure that network connection features work as expected.


How do I add printer plug-ins to print from my device?

Add printer plug-ins for printers you want to connect the device to. Note: Some printers may not be compatible with the device.

1. On the Settings screen, tap Connections → More connection settings → Printing → Download plugin.

2. Select a printer plug-in and install it.

3. Select the installed printer plug-in. The device will automatically search for printers that are connected to the same Wi-Fi network as your device.

4. Select a printer to add.

To add printers manually, tap the three dots icon (:) → Add printer.


How do I print content like images or documents?

While accessing content, such as images or documents, access the options list, tap Print → All printers…, and then select a printer.
Note: Printing methods may vary depending on the content type.

What options are available under ‘Connected devices’?

Change settings for device connections. On the Settings screen, tap Connected devices.

Quick Share: Change the Quick Share settings.

Music Share: Change the Music Share settings.

Auto switch Buds: Set the Galaxy Buds to switch from another device to your phone when you make or answer a call, play media, and more. You can use this feature only when you signed in to the same Samsung account on the other device and you are wearing your Galaxy Buds.

Call & text on other devices: Connect your tablet and phone to use calling and messaging features on the tablet with your phone number. You must register and sign in to the same Samsung account on the tablet and phone. Some calling and messaging features may not be available.

Continue apps on other devices: Use your phone’s apps on other devices signed in to your Samsung account.

Link to Windows: Access and use the mobile device’s data, such as apps or pictures, on a Windows computer.

Multi control: Use a mouse and keyboard connected to a Samsung computer that supports this feature on your phone.

Smart View: View your phone’s displayed content on a large screen by connecting your phone to a screen mirroring-enabled TV or monitor.

Galaxy Wearable: When you connect your phone to the wearable device, you can customise the wearable device’s settings and apps.

SmartThings: Control and manage smart appliances and Internet of Things (IoT) products.

Android Auto: Connect your device to a vehicle and control some of your device’s features on the vehicle’s display.


What are Modes and Routines?

Select a mode based on your current activity or location, or add your repeated usage patterns as routines and use your device more conveniently. On the Settings screen, tap Modes and Routines.

How do I add a new Mode?

1. On the Settings screen, tap Modes and Routines → Modes.

2. Select a mode you want or tap Add mode to add your own modes.


How do I run or turn off Modes?

Modes will run automatically when their conditions are detected. You can also run them manually by tapping the button whenever you want.
To run modes manually, select the mode you want and tap Turn on.
To turn off a running mode, tap the mode and tap Turn off.

How do I add a new Routine?

1. On the Settings screen, tap Modes and Routines → Routines.

2. Tap the Discover icon (magnifying glass with plus) and select a routine you want or tap + to add your own routines.

If you want to set the routine’s running condition to manual, tap Start manually. This option will appear only when there are no running conditions set. When a pop-up window appears, tap Add. You can add the routine to the Home screen as a widget and access it directly.


How do I run or stop Routines?

Auto routines will run automatically when their conditions are detected. For routines which you set the running condition as Start manually, you can run them manually by tapping the button whenever you want.
To run routines manually, tap the play icon next to the routine you want to run. Alternatively, tap the routine’s widget on the Home screen.
To stop running routines, tap the routine under Running and tap Stop.

What sound and vibration options can I configure?

Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration.

Sound / Vibrate / Mute: Set the device to use sound mode, vibration mode, or silent mode.

Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.

Temporary mute: Set the device to use silent mode for a certain period.

Ringtone: Change the call ringtone.

Notification sound: Change the notification sound.

System sound: Change the sound to use for certain actions, such as charging the device.

Volume: Adjust the device’s volume level.

Call vibration: Change the call vibration settings.

Notification vibration: Change the notification vibration settings.

System vibration: Set the device to vibrate for actions, such as controlling the touch screen.

Vibration intensity: Adjust the force of the vibration notification.

Sound quality and effects: Set the device’s sound quality and effects.

Separate app sound: Set the device to play media sound from a specific app separately on the other audio device.

Note: Some features may not be available depending on the model.


What options are available under ‘Sound quality and effects’?

Set the device’s sound quality and effects. On the Settings screen, tap Sounds and vibration → Sound quality and effects.

Dolby Atmos: Select a surround sound mode optimised for various types of audio, such as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds that flow all around you.

Dolby Atmos for gaming: Experience the Dolby Atmos sound optimised for games while playing games.

Equaliser: Select an option for a specific music genre and enjoy optimised sound.

UHQ upscaler: Enhance the sound resolution of music and videos when using wired headphones.

Adapt sound: Set the best sound for you.

Note: Depending on the model, you must connect headphones to use some features.


How do I set up Separate app sound to play media from a specific app on a different audio device?

Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset. For example, you can listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker.

1. On the Settings screen, tap Sounds and vibration → Separate app sound and tap the switch to turn it on.

2. Select an app to play media sounds separately and tap the Back button.

3. Select a device for playing the selected app’s media sound.


What notification settings can I configure?

Change the notification settings. On the Settings screen, tap Notifications.

App notifications: Select the apps you want to receive notifications from.

Sort notifications: Select a method for sorting notifications.

Lock screen notifications: Set how to show notifications on the locked screen.

Notification pop-up style: Select a notification pop-up style and change the settings.

Do not disturb: Set the device to mute all sounds except for allowed exceptions.

Advanced settings: Configure advanced settings for notifications.


What options can I configure under Display settings?

Change the display and the Home screen settings. On the Settings screen, tap Display.

Light / Dark: Turn Dark mode on or off.

Dark mode settings: Reduce eye strain by applying the dark theme when using the device at night or in a dark place. You can set a schedule for applying Dark mode. Note: The dark theme may not be applied in some apps.

Brightness: Adjust the brightness of the display.

Adaptive brightness: Set the device to keep track of your brightness adjustments and apply them automatically in similar lighting conditions.

Motion smoothness: Change the refresh rate of the screen. When a high refresh rate is set, the screen will scroll more smoothly.

Eye comfort shield: Reduce eye strain by limiting the amount of blue light emitted by the screen. You can set a schedule for applying this feature.

Screen mode: Change the screen mode to adjust the display’s colour and contrast.

Font size and style: Change the font size and style.

Screen zoom: Make the items on the screen larger or smaller.

Full screen apps: Select apps to use with the full screen aspect ratio.

Camera cutout: Set the device to hide the front camera from the screen.

Screen timeout: Set the length of time the device waits before turning off the display’s backlight.

Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the Home screen.

Edge panels: Change the settings for the Edge panel.

Navigation bar: Change the navigation bar settings.

Accidental touch protection: Set the device to prevent the screen from detecting touch input when it is in a dark place, such as a pocket or bag.

Touch sensitivity: Increase the touch sensitivity of the screen for use with screen protectors.

Show charging information: Set the device to display the charging information, such as the remaining battery percentage when the screen is off.

Screen saver: Set the device to launch a screensaver when the device is charging.

Note: Some features may not be available depending on the model.


How do I change the screen’s Motion smoothness (refresh rate)?

The refresh rate is the number of times the screen is refreshed every second. Use a high refresh rate to prevent the screen from flickering when switching between screens. The screen will scroll more smoothly. When you select a standard refresh rate, you can use the battery longer.

1. On the Settings screen, tap Display → Motion smoothness.

2. Select a refresh rate.

Adaptive: Get smoother animations and scrolling by automatically adjusting your screen refresh rate into a higher one.

High: Get smoother animations and scrolling with a high screen refresh rate.

Standard: Use a standard refresh rate in normal situations to conserve battery power.


How do I change the screen mode or adjust the display colour?

Changing the screen mode:

On the Settings screen, tap Display → Screen mode and select a mode you want.

Vivid: This optimises the colour range, saturation, and sharpness of your display. You can also adjust the display colour balance by colour value.

Natural: This adjusts the screen to a natural tone.

Note: You can adjust the display colour only in Vivid mode. Vivid mode may not be compatible with third-party apps.


Optimising the full screen colour balance (White Balance):

Optimise the display colour by adjusting the colour tones to your preference. On the Settings screen, tap Display → Screen mode → Vivid and adjust the colour adjustment bar under White balance. When you drag the colour adjustment bar towards Cool, the blue colour tone will increase. When you drag the bar towards Warm, the red colour tone will increase.


Adjusting the screen tone by colour value (RGB):

Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually.

1. On the Settings screen, tap Display → Screen mode → Vivid.

2. Tap Advanced settings.

3. Adjust the R (Red), G (Green), or B (Blue) colour bar to your preference. The screen tone will be adjusted.


What options are available under Battery settings?

Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by turning on power saving features. On the Settings screen, tap Battery.

Power saving: Turn on power saving mode to extend the battery’s usage time.

Background usage limits: Limit battery usage for apps that you do not use often.

Protect battery: Limit the maximum charge to 85% to extend the lifespan of your battery.

Charging settings: Configure the charging settings.

Show battery percentage: Display the remaining battery percentage on the status bar.

Battery information: Check out battery information, such as the battery capacity.

• The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.

• You might not receive notifications from some apps that use power saving mode.


How do I change wallpaper and style settings?

Change the wallpaper settings for the Home screen and the locked screen. On the Settings screen, tap Wallpaper and style.

How do I apply themes?

Apply various themes to the device to change the visual elements of the Home screen, locked screen, and icons. On the Settings screen, tap Themes.

How do I configure Home screen settings?

Configure settings for the Home screen, such as the screen layout. On the Settings screen, tap Home screen.

What options can I configure under Lock screen settings?

Change the settings for the locked screen. On the Settings screen, tap Lock screen.

Screen lock type: Change the screen lock method.

Extend Unlock: Set the device to unlock itself when trusted locations or devices are detected.

Secure lock settings: Change screen lock settings for the selected lock method.

Lock screen: Change the settings of the items displayed on the locked screen and the wallpaper for the locked screen.

Widgets: Change the settings of the items displayed when you tap the clock on the locked screen.

Touch and hold to edit: Set the device to display the editing options when you touch and hold the locked screen.

Always On Display: Set the device to display information while the screen is turned off.

Roaming clock: Change the clock to show both the local and home time zones on the locked screen when roaming.

About Lock screen: Check out the Lock screen version and legal information.

• Some features may not be available depending on the carrier or model.

• The available options may vary depending on the screen lock method selected.


How do I set up and use the Extend Unlock feature?

You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself.

On the Settings screen, tap Lock screen → Extend Unlock and follow the on-screen instructions to complete the setup.

• This feature will be available to use after you set a screen lock method.

• If you do not use your device for four hours or when you turn on the device, you must unlock the screen using the pattern, PIN, or password you set.


How do I use Always On Display (AOD)?

You can check out information, such as the clock or calendar, or control music playback on the screen when it is turned off. You can also check notifications for new messages or missed calls.
The Always On Display is set to appear only when you tap the screen. To change the settings to make it appear continuously, during a set time, or when receiving notifications, on the Settings screen, tap Lock screen → Always On Display, and then select a mode you want.
Note: The brightness of the Always On Display may change automatically depending on the lighting conditions.

How do I open notifications shown on the Always On Display?

When you receive message, missed call, or app notifications, notification icons will appear on the Always On Display. Double tap a notification icon to check its notification.
Note: If the screen is locked, you must unlock it to check notifications.

How do I turn off the Always On Display feature?

Open the notification panel, swipe downwards, and then tap the Always On Display icon to turn it off. If you cannot find the icon on the quick settings panel, tap the pencil icon (Edit) and drag the button over to add it.
Alternatively, on the Settings screen, tap Lock screen, and then tap the Always On Display switch to turn it off.

What options are available under ‘Security and privacy’?

Check the device’s security and privacy status and change the settings. On the Settings screen, tap Security and privacy.

Lock screen: Change the settings for the locked screen.

Account security: Change the settings for your accounts.

Lost device protection: Turn the Find My Mobile feature on or off. Access smartthingsfind.samsung.com to track and control your lost or stolen phone. You can also check the location of the wearable devices connected to this phone.

App security: Scan apps and keep your device safe from malicious software.

Updates: Check the version of your device’s software and check for updates.

Biometrics: Change the settings for biometric data.

Auto Blocker: Keep your device safe by blocking threats and other suspicious activity.

More security settings: Configure additional security settings. Refer to Secure Folder, Secure Wi-Fi, and Samsung Pass for more information.

Permissions used in last 24 hours: Check the app or feature’s permission usage history.

Permission manager: Allow or disallow apps to access features or data on your device.

Additional privacy controls: Control access to the camera, microphone, and clipboard.

More privacy settings: Configure additional privacy settings.

Note: Some features may not be available depending on the carrier or model.


What should I know before using face recognition?

• If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face. Be careful not to forget your pattern, PIN, or password.

• If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted.


What precautions should I take when using face recognition?

Before using the face recognition to unlock your device, keep the following precautions in mind.

• Your device could be unlocked by someone or something that looks like your image.

• Face recognition is less secure than Pattern, PIN, or Password.


How can I improve face recognition performance?

Consider the following when using face recognition:

• Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup.

• Ensure that you are in a well-lit area and that the camera lens is clean when registering.

• Ensure your image is not blurry for better match results.


How do I register my face for face recognition?

For better face registration, register your face indoors and out of direct sunlight.

1. On the Settings screen, tap Security and privacy → Biometrics → Face recognition.

2. Read the on-screen instructions and tap Continue.

3. Set a screen lock method.

4. Position your face inside the frame on the screen. The camera will scan your face.

• If unlocking the screen with your face is not working properly, tap Remove face data to remove your registered face and register your face again.

• To enhance the face recognition, tap Add alternative appearance to enhance recognition and add an alternate appearance.


How do I unlock the screen using my face?

You can unlock the screen with your face instead of using a pattern, PIN, or password.

1. On the Settings screen, tap Security and privacy → Biometrics → Face recognition.

2. Unlock the screen using the preset screen lock method.

3. Tap the Face unlock switch to turn it on.

4. On the locked screen, look at the screen. When your face is recognised, you can unlock the screen without using any additional screen lock method. If your face is not recognised, use the preset screen lock method.


How do I delete my registered face data?

You can delete face data that you have registered.

1. On the Settings screen, tap Security and privacy → Biometrics → Face recognition.

2. Unlock the screen using the preset screen lock method.

3. Tap Remove face data → Remove.

Once the registered face is deleted, all the related features will also be turned off.


What should I know before using fingerprint recognition?

In order for fingerprint recognition to function, your fingerprint information needs to be registered and stored in your device.

• This feature may not be available depending on the carrier or model.

• Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. The likelihood of the fingerprint sensor confusing two different fingerprints is very low. However, in rare cases where separate fingerprints are very similar the sensor may recognise them as identical.

• Thick or coloured protective film can affect performance. If you use a screen protector, check to make sure it’s labeled as compatible with the on-screen fingerprint sensor (such as screen protectors sold by Samsung).

• If you use your fingerprint as a screen lock method, your fingerprint cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the fingerprint. Be careful not to forget your pattern, PIN, or password.

• If your fingerprint is not recognised, unlock the device using the pattern, PIN, or password you set when registering the fingerprint, and then re-register your fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.

• If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted.


How can I improve fingerprint recognition performance?

When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

• The device may not recognise fingerprints that are affected by wrinkles or scars.

• The device may not recognise fingerprints from small or thin fingers.

• To improve recognition performance, register the fingerprints of the fingers used most often to perform tasks on the device.

• Your device has a built-in fingerprint recognition sensor at the bottom centre of the screen. Ensure that the screen protector or the touch screen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens, and necklaces.

• Ensure that the fingerprint recognition sensor area at the bottom centre of the screen and your fingers are clean and dry.

• If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.


How do I register my fingerprints?

On the Settings screen, tap Security and privacy → Biometrics → Fingerprints and follow the on-screen instructions to register your fingerprint. After registering, you can check whether your fingerprint is registered and its name by tapping Check added fingerprints.

How do I unlock the screen using my fingerprint?

You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.

1. On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.

2. Unlock the screen using the preset screen lock method.

3. Tap the Fingerprint unlock switch to turn it on.

4. On the locked screen, place your finger on the fingerprint recognition sensor and scan your fingerprint.


How do I change when the fingerprint icon appears on the screen when it’s off?

Set the device to show or hide the fingerprint recognition icon when you tap the screen while the screen is turned off.

1. On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.

2. Unlock the screen using the preset screen lock method.

3. Tap Show icon when screen is off and select an option.


How do I delete registered fingerprints?

You can delete registered fingerprints.

1. On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.

2. Unlock the screen using the preset screen lock method.

3. Select a fingerprint to delete and tap Remove.


What is Secure Folder?

Secure Folder protects your private content and apps, such as pictures and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked.
Note: Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices through unapproved sharing methods, such as USB or Wi-Fi Direct. Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible. Before saving data in Secure Folder, make sure to back up a copy of the data in another secure location.

How do I set up Secure Folder?

1. Open Settings and tap Security and privacy → More security settings → Secure Folder.

2. Follow the on-screen instructions to complete the setup. When a pop-up window asking whether you want to reset the Secure Folder lock type with your Samsung account appears, tap Turn on. If you have forgotten the lock type, you can reset it using your Samsung account. If you do not turn on this feature, you cannot reset the lock type when you have forgotten it.

When the setup is complete, the Secure Folder screen will appear and the Secure Folder app icon will be added to the Apps screen.

• When the Secure Folder app is locked, you must unlock it using your preset lock method.

• To change the name or icon of Secure Folder, tap the three dots icon (:) → Customise.


How do I set the auto lock condition for Secure Folder?

1. Open the Secure Folder app and tap the three dots icon (:) → Settings → Auto lock Secure Folder.

2. Select a lock option.

To manually lock your Secure Folder, tap the three dots icon (:) → Lock and exit.


How do I move content (like images) into Secure Folder?

Move content, such as pictures and videos, to Secure Folder. The following actions are an example of moving an image from the default storage to Secure Folder.

1. Open the Secure Folder app and tap the three dots icon (:) → Add files.

2. Tap Images, tick images to move, and then tap Done.

3. Tap Move. The selected items will be deleted from the original folder and moved to Secure Folder. To copy items, tap Copy.

The method for moving content may vary depending on the content type.


How do I move content out of Secure Folder?

Move content from Secure Folder to the corresponding app in the default storage. The following actions are an example of moving an image from Secure Folder to the default storage.

1. Open the Secure Folder app and tap Gallery.

2. Select an image and tap the three dots icon (:) → Move out of Secure Folder.

The selected items will be moved to Gallery in the default storage.


How do I add or remove apps in Secure Folder?

Adding apps:

Add an app to use in Secure Folder.

1. Open the Secure Folder app and tap +.

2. Tick one or more apps installed on the device and tap Add.


Removing apps:

Touch and hold an app to delete, and tap Uninstall.


How do I add accounts (Samsung, Google, etc.) within Secure Folder?

Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder.

1. Open the Secure Folder app and tap the three dots icon (:) → Settings → Manage accounts → Add account.

2. Select an account service.

3. Follow the on-screen instructions to complete the account setup.


How do I hide (or show) the Secure Folder shortcut from the Apps screen?

You can hide the Secure Folder shortcut from the Apps screen.

Open the Secure Folder app, tap the three dots icon (:) → Settings, and then tap the Add Secure Folder to Apps screen switch to turn it off.

Alternatively, open the notification panel, swipe downwards, and then tap the Secure Folder icon to turn off the feature. If you cannot find the Secure Folder icon on the quick settings panel, tap + → Edit and drag the button over to add it.

If you want to show the Secure Folder again, open Settings, tap Security and privacy → More security settings → Secure Folder, and then tap the Add Secure Folder to Apps screen switch to turn it on.


How do I uninstall Secure Folder?

You can uninstall Secure Folder, including the content and apps in it.

Open the Secure Folder app and tap the three dots icon (:) → Settings → More settings → Uninstall.

To back up content before uninstalling Secure Folder, tick Move media files out of Secure Folder and tap Uninstall. To access data backed up from Secure Folder, open the My Files app and tap Internal storage → Download → Secure Folder.

Note: Notes saved in Samsung Notes will not be backed up.


What is Secure Wi-Fi and how does it work?

Secure Wi-Fi is a service that secures your Wi-Fi network connection. It encrypts data using Wi-Fi networks and disables tracking apps and websites so that you can use Wi-Fi networks safely. For example, when using an unsecure Wi-Fi network in public places, such as cafes or airports, Secure Wi-Fi is automatically turned on so that no one can hack your login information or monitor your activity in apps and websites.

On the Settings screen, tap Security and privacy → More security settings → Secure Wi-Fi and follow the on-screen instructions to complete the setup.

When Secure Wi-Fi is turned on, the Secure Wi-Fi icon will appear on the status bar.

• Using this feature may result in a slower Wi-Fi network speed.

• This feature may not be available depending on the Wi-Fi network, carrier, or model.


How do I select specific apps to protect using Secure Wi-Fi?

Select apps to protect using Secure Wi-Fi so that you can safely protect data, such as your password or your activity in apps, from being accessed by others.
On the Settings screen, tap Security and privacy → More security settings → Secure Wi-Fi → Settings icon (:) → Settings → Protected apps and tap the switches next to the apps you want to protect using Secure Wi-Fi.
Note: Some apps may not support this feature.

How do I purchase a Secure Wi-Fi protection plan?

You are provided with a free protection plan for Wi-Fi networks every month. You can also purchase paid protection plans and have unlimited bandwidth protection for a limited time.

1. On the Settings screen, tap Security and privacy → More security settings → Secure Wi-Fi.

2. Tap Protection plan → Upgrade and select the plan you want. Note: For certain protection plans, you can transfer the protection plan to another device signed in to your Samsung account.

3. Follow the on-screen instructions to complete the purchase.


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