FREE ENGLISH SAMSUNG QB75H-TR (01) PDF USER GUIDE
FREE ENGLISH SAMSUNG QB75H-TR (01) PDF USER MANUAL
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FREE ENGLISH SAMSUNG QB75H-TR (01) PDF OWNER MANUAL
FREE ENGLISH SAMSUNG QB75H-TR (01) PDF REFERENCE GUIDE
FREE ENGLISH SAMSUNG QB75H-TR (01) PDF INSTRUCTION GUIDE
FREE ENGLISH SAMSUNG QB75H-TR (01) PDF REFERENCE MANUAL
FREE ENGLISH SAMSUNG QB75H-TR (01) PDF INSTRUCTION MANUAL
FREE ENGLISH SAMSUNG QB75H-TR (01) PDF OPERATING INSTRUCTIONS
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SAMSUNG QB75H-TR (01) PDF SUMMARY:
What are the recommended hours of use per day for this product?
The recommended hours of use per day of this product is under 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void.
What are the safety symbols and their meanings?
- Warning: A serious or fatal injury may result if instructions are not followed.
- Caution: Personal injury or damage to properties may result if instructions are not followed.
- Prohibition: Do NOT attempt.
- Instruction: Follow directions.
What should you not do with the power plug?
- Do not touch the power plug with wet hands.
- Do not bend or pull the power cable with force.
- Do not leave the power cable under a heavy object.
- Do not use a damaged power plug or a loose power socket.
- Do not disconnect the power cable while the product is being used.
What should you do when connecting the power plug?
Insert the power plug all the way in so it is not loose. When connecting the power plug to the port, be sure to connect it completely.
What should you do with the power plug in regards to dust?
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
What should you do with the power plug in regards to grounding?
Connect the power plug to a grounded power socket. (Except for devices that do not provide grounding).
What should you hold when disconnecting the power cable?
Hold the plug when disconnecting the power cable from the power socket.
What type of power cable should you use?
Only use the power cable provided with your product by Samsung. Do not use the power cable with other products.
What should you do when a problem occurs with the product?
When a problem occurs with the product, the power cord must be unplugged to completely cut off power to the product. The power is not completely cut off by using only the Power button on the body of the product.
What should you do before moving the product?
Before moving the product, turn off the power switch and disconnect the power cable and all other connected cables.
What should you keep in mind when installing the product?
- When installing the product, keep it at a distance from the wall so that it is well ventilated.
- Do not install the product in a poorly ventilated space such as bookcase or closet.
- Keep the plastic packaging out of the reach of children.
- Do not install the power cable (DC power supply) and the product near heat sources.
- When installing the product, fix it firmly so that it does not fall.
- Do not install the product in a kitchen or near a kitchen counter.
- Have a technician install the wall-mount hanger.
- Only use approved cabinets.
- If the product is installed in an unusual location, be sure to contact Samsung Customer Service Center before installation.
What should you keep in mind when lifting and moving the product?
When lifting and moving the product, do not touch the screen display, and make sure that at least two people work together. Do not lay down the product on its front.
What should you do if the product generates a strange noise, a burning smell, or smoke?
If the product generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your Samsung Customer Service Center.
What should you do with remote control batteries and small accessories?
Keep the remote control batteries and the small accessories out of the reach of children. Ensure children do not swallow any of them. If children have had the battery in their mouths, consult your doctor immediately.
What should you do if the product is dropped or its appearance is damaged?
If the product is dropped or its appearance is damaged, turn off the power switch and disconnect the power cord. Then contact Samsung Customer Service Center.
What should you not do when moving the product?
Do not move the product by pulling the power cord or any cable.
What should you ensure about the vents?
Ensure the vents are not blocked by tablecloths or curtains.
What should you not apply to the product?
Do not apply an impact to the product.
What should you not insert into the product?
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
What should you do if foreign substances enter the product?
If foreign substances enter the product, be sure to power off the product and disconnect the power cord. Then contact Samsung Customer Service Center.
What should you not place on top of the product?
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.
What should you do if foreign substances such as water enter the product?
If foreign substances such as water enter the product, be sure to disconnect the power cord. Then contact Samsung Customer Service Center.
What should you do during a lightning or thunderstorm?
During a lightning or thunderstorm, power off the product and disconnect the power cord.
What should you not leave on top of the product?
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
What should you not do with the product in regards to hanging and climbing?
Do not hang on or climb on the product.
What should you not insert into a remaining power socket while the power plug is plugged into a power socket?
While the power plug is plugged into a power socket, do not insert a chopstick or other conductor into a remaining power socket. Also, after disconnecting the power plug from the power socket, do not touch the pins of the plug immediately.
What should you not do in regards to disassembling, repairing or modifying the product?
Never disassemble, repair or modify the product yourself. Contact Samsung Customer Service Center for repairs.
What should you do if a gas leakage is found?
If a gas leakage is found, do not touch the product or the power plug, and ventilate the room immediately.
What should you not use around the product?
Do not use humidifiers or stoves around the product.
How should you insert each battery?
Insert each battery so that its polarity (+, –) is correct.
What should you not place on the product?
Do not place heavy objects on the product.
What should you do when you do not use the product for a long time?
When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
What should you do in regards to the product’s resolution and frequency?
Use the product at the recommended resolution and frequency.
What should you do with used batteries?
The batteries (and rechargeable batteries) are not ordinary refuse and must be returned for recycling purposes. The customer is responsible for returning the used or rechargeable batteries for recycling. The customer can return used or rechargeable batteries to a nearby public recycling center or to a store selling the same type of the battery or rechargeable battery.
How long should you rest your eyes during product use?
Rest your eyes for more than 5 minutes for every 1 hour of product use.
What can happen if you leave the screen fixed on a stationary image for a long time?
Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.
What should you do when you do not use the product for a long time?
When you do not use the product for a long time, activate power-saving mode or set the screen saver to moving-picture mode.
What should you not use or keep near the product?
Do not use or keep combustible spray or an inflammable substance near the product.
What should you not do with new and used batteries?
Use only the specified standardized batteries, and do not use a new battery and a used battery at the same time.
What should you not do in regards to watching the product screen?
Do not watch the product screen too closely and continuously for a long time.
What should you not do when the product is in operation?
Do not lift or move the product when it is in operation.
What should you be mindful of when the product has been turned on for a long time?
Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.
What should you be mindful of when using headphones or earphones?
When using headphones or earphones, do not turn the volume too high or use them for a long time.
How do you use the touch function? See “Touchscreen gestures” in the “Controlling the screen” section.
How do you use the Anti-theft Lock? Refer to the “Anti-theft Lock” section.
How do you install the wall mount? Refer to the “Installing the Wall Mount” section.
How do you connect to a PC? See “Connecting to a PC” in the “Connecting the touchscreen monitor” section. You can connect using an HDMI cable, a DP cable, a DVI cable, or an HDMI-DVI cable.
How do you connect to a laptop or tablet PC? See “Connecting to a laptop or tablet PC” in the “Connecting the touchscreen monitor” section.
How do you configure the touchscreen monitor settings? See “Configuring the touchscreen monitor settings” section.
How do you calibrate the touchscreen monitor? See “Calibration” in the “Configuring the touchscreen monitor settings” section.
How do you control the screen using touch? Refer to the “Touchscreen gestures” section.
How do you connect using an HDMI cable? See “Connection Using an HDMI Cable” in the “Connecting to a PC” section. Also, see “Connection Using an HDMI Cable” in the “Connecting to a Video Device” section.
How do you connect using a DP cable? See “Connection Using an DP Cable” in the “Connecting to a PC” section.
How do you connect using a DVI cable (Digital type)? See “Connection using a DVI cable (Digital type)” in the “Connecting to a PC” section.
How do you connect using an HDMI-DVI cable? See “Connection Using an HDMI-DVI Cable” in the “Connecting to a PC” section. Also see “Connection Using an HDMI-DVI Cable” in the “Connecting to a Video Device” section.
How do you connect to an audio system? See the “Connecting to an Audio System” section.
How do you change the input source? See the “Changing the Input source” section.
What is the purpose of the RS232C cable and how do you use it? See “RS232C Cable” in the “Cable Connection” section.
What is the purpose of the LAN cable and how do you use it? See “LAN Cable” in the “Cable Connection” section.
How do you use MDC? See the “Using MDC” section.
How do you install or uninstall the MDC program? See “MDC Program Installation/Uninstallation” in the “Using MDC” section.
How do you adjust the picture mode? See “Picture Mode” in the “Screen Adjustment” section.
How do you adjust Backlight, Contrast, Brightness, Sharpness, Color, and Tint? See “Backlight / Contrast / Brightness / Sharpness / Color / Tint (G/R)” in the “Screen Adjustment” section.
How do you adjust the Color Temperature? See “Color Temperature” in the “Screen Adjustment” section.
How do you adjust the White Balance? See “White Balance” in the “Screen Adjustment” section.
How do you adjust the Gamma? See “Gamma” in the “Screen Adjustment” section.
How do you use the Calibrated Value? See “Calibrated Value” in the “Screen Adjustment” section.
How do you use the Advanced Settings? See “Advanced Settings” in the “Screen Adjustment” section.
How do you use the Picture Options? See “Picture Options” in the “Screen Adjustment” section.
How do you adjust the picture size? See “Picture Size Settings” in the “Screen Adjustment” section.
How do you reset the picture settings? See “Reset Picture” in the “Screen Adjustment” section.
How do you use the Screen Protection settings? See “Screen Protection” in the “OnScreen Display” section.
How do you adjust the message display settings? See “Message Display” in the “OnScreen Display” section.
How do you adjust the language settings? See “Language” in the “OnScreen Display” section.
How do you reset the OnScreen Display settings? See “Reset OnScreen Display” in the “OnScreen Display” section.
How do you adjust the sound mode? See “Sound Mode” in the “Sound Adjustment” section.
How do you adjust the sound balance? See “Balance” in the “Sound Adjustment” section.
How do you adjust the equalizer? See “Equalizer” in the “Sound Adjustment” section.
How do you adjust the HDMI sound? See “HDMI Sound” in the “Sound Adjustment” section.
How do you adjust the sound output? See “Sound Output” in the “Sound Adjustment” section.
How do you use the auto volume feature? See “Auto Volume” in the “Sound Adjustment” section.
How do you reset the sound settings? See “Reset Sound” in the “Sound Adjustment” section.
How do you check the network status? See “Network Status” in the “Network” section.
How do you open network settings? See “Open Network Settings” in the “Network” section.
How do you set the network type? See “Network Type” in the “Network” section.
How do you configure wired network settings? See “Network Settings (Wired)” in the “Network” section.
How do you configure wireless network settings? See “Network Settings (Wireless)” in the “Network” section.
How do you use WPS? See “Use WPS” in the “Network” section.
How do you set server network settings? See “Server Network Settings” in the “Network” section.
How do you set the proxy server? See “Proxy Server” in the “Network” section.
How do you set the device name? See “Device Name” in the “Network” section.
How do you use the Whiteboard Manager? See “Whiteboard Manager” in the “System” section.
How do you set the start from home setting? See “Start from Home” in the “System” section.
How do you set the reset interval? See “Reset Interval” in the “System” section.
How do you use Samba? See “Samba” in the “System” section.
How do you use the email feature? See “Email” in the “System” section.
How do you set the USB lock? See “USB Lock” in the “System” section.
How do you set the network lock? See “Network Lock” in the “System” section.
How do you adjust the voice guide settings? See “Voice Guide Settings” in the “Accessibility” section.
How do you use high contrast? See “High Contrast” in the “Accessibility” section.
How do you use the enlarge feature? See “Enlarge” in the “Accessibility” section.
How do you start setup? See “Start Setup” in the “Accessibility” section.
How do you set the clock? See “Clock Set” in the “Time” section.
How do you set DST? See “DST” in the “Time” section.
How do you set the power on delay? See “Power On Delay” in the “Time” section.
How do you set auto power on? See “Auto Power On” in the “Power Control” section.
How do you set max power saving? See “Max. Power Saving” in the “Power Control” section.
How do you use the network standby? See “Network Standby” in the “Power Control” section.
How do you control the power button? See “Power Button” in the “Power Control” section.
How do you use the power saving mode? See “Power Saving Mode” in the “Eco Solution” section.
How do you use the screen lamp schedule? See “Screen Lamp Schedule” in the “Eco Solution” section.
How do you use the auto power off feature? See “Auto Power Off” in the “Eco Solution” section.
How do you set the temperature control? See “Temperature Control” in the “Eco Solution” section.
How do you set the device ID? See “Device ID” in the “ID Settings” section.
How do you set the PC connection cable? See “PC Connection Cable” in the “ID Settings” section.
How do you change the PIN? See “Change PIN” in the “ID Settings” section.
How do you turn safety lock on? See “Safety Lock On” in the “Security” section.
How do you use the button lock? See “Button Lock” in the “Security” section.
How do you use the remote management feature? See “Remote Management” in the “Security” section.
How do you use the smart security feature? See “Smart Security” in the “General” section.
How do you use the HDMI hot plug feature? See “HDMI Hot Plug” in the “General” section.
How do you set a custom logo? See “Custom Logo” in the “General” section.
How do you use game mode? See “Game Mode” in the “General” section.
How do you reset the system? See “Reset System” in the “General” section.
How do you update the software? See “Software Update” in the “Support” section.
How do you contact Samsung? See “Contact Samsung” in the “Support” section.
How do you reset all settings? See “Reset All” in the “Support” section.
What should you check before contacting the Samsung customer service center? See “Requirements Before Contacting Samsung Customer Service Center” in the “Troubleshooting Guide” section.
How do you test the product? See “Testing the Product” in the “Troubleshooting Guide” section.
How do you check the resolution and frequency? See “Checking the Resolution and Frequency” in the “Troubleshooting Guide” section.
What are the things you should check when troubleshooting? See “Check the followings.” in the “Troubleshooting Guide” section.
What is the meaning of afterimage burn-in? See “What is afterimage burn-in?” in the “Appendix” section.
What are the recommended prevention practices for afterimage burn-in? See “Recommended prevention practices” in the “Appendix” section.
The information provided in this response is extracted directly from the PDF. The response is organized into a Q&A format, covering various operational aspects of the product. This ensures that the content is easily accessible and provides clear instructions on how to use the product effectively and safely, as well as offering insights into troubleshooting and maintenance.
How should the product be cleaned?
Do not spray water or cleaner directly on the product. The product’s surface may be damaged, or the markings may be erased, and an electric shock or fire may result. Be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches. The product’s surface may be damaged, or the markings may be erased. The product’s surface or the screen display can be easily scratched with foreign substances. Do not apply chemicals containing alcohol, solvent, or surfactant such as wax, benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product. The product’s exterior may be discolored or cracked, the surface of the panel may be peeled off, or the markings may be erased. Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. Do not scratch the screen with nails or sharp objects. Scratches may leave marks or damage the product. Do not spray water directly on any part of the product. Product failure, an electric shock or fire may result from water that enters the product. Do not wipe the screen with chemicals. Product failure may result. If the inside of the product needs cleaning, contact a Customer Service Center (service fee will be charged).
What precautions should be taken when using the product’s pen?
Be careful that if you use the supplied pen with a load exceeding 2.5 kg, scratches may occur on the protective glass. If you use a ballpoint pen other than the supplied pen, be careful that the screen may be stained with ink or damaged. It is recommended that you use the supplied pen. Do not use sharp, pointed objects other than the pen.
What should be done if any components are missing?
Contact the vendor where you purchased the product.
What is included in the box?
Quick Setup Guide, Warranty card (not available in some locations), Regulatory guide, Batteries (AAA X 2) (not available in some locations), Remote Control, RS232C(IN) adapter, Touch Pen X 2, and USB cable.
What are the functions of the Remote sensor?
Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function. Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
What is the purpose of the Pen holder?
Keep the touch pen in place.
How do you use the remote control?
Use the remote control within 7 m to 10 m from the sensor on the product at an angle of 30° from the left and right.
What should I do with used batteries?
Store used batteries out of reach of children and recycle.
What precautions should be taken when using batteries?
Do not use a new and used battery together. Replace both batteries at the same time. Remove batteries when the remote control is not to be used for an extended period of time.
What is the function of the USB 1 port?
Connect to a USB memory device. The USB ports on the product accept a maximum constant current of 1.0A. If the maximum value is exceeded, USB ports may not work.
What is the function of the RJ45 port?
Connects to MDC using a LAN cable. Use Cat7(*STP Type) cable for the connection.
What is the function of the RS232C IN port?
Connects to MDC using an RS232C adapter.
What are the functions of the DVI/MAGICINFO IN port?
DVI: Connects to a source device using a DVI cable or HDMI-DVI cable. MAGICINFO IN: To use MagicInfo, make sure to connect the DP-DVI cable. To activate MagicInfo, the IWB S5 function must be turned OFF. Please contact a service center.
What is the function of the HDMI IN 1 port?
Connects to a source device using a HDMI cable or HDMI-DVI cable.
What is the function of the DP IN port?
Connects to a PC using a DP cable.
What is the function of the TOUCH OUT 1 port?
Connects to a PC to use the touch function.
What is the function of the USB 2 port?
Connect to a USB memory device. The USB ports on the product accept a maximum constant current of 0.5A. If the maximum value is exceeded, USB ports may not work.
What is the function of the DVI/HDMI/AUDIO IN port?
Receives sound from a PC via an audio cable.
What is the function of the AUDIO OUT port?
Connects to the audio of a source device.
What is the function of the IR IN port?
Supplies power to the external sensor board or receives the light sensor signal.
What is the function of the RS232C OUT port?
Connects to MDC using an RS232C adapter.
What is the function of the USB (PC) port?
Connect to a USB memory device.
What is the function of the HDMI IN 3 port?
Connects to a source device using a HDMI cable or HDMI-DVI cable.
What is the function of the TOUCH OUT 2 port?
Connects to a PC to use the touch function.
What is the function of the QUICK MENU button?
If you press the QUICK MENU button while the screen is on, the main menu appears at the bottom of the screen.
What is the function of the POWER button?
Turns the product on or off.
How do you use the touch function?
To use the touch function with a Network box (sold separately) or computer connected to the product, use the USB cable to connect the TOUCH OUT port on the product to the USB port on the Network box or computer. If you connect the TOUCH OUT port to a PC that uses multiple monitors, the touch function operates only on the primary monitor.
How does the anti-theft lock work?
Fix the cable of your anti-theft locking device to a heavy object such as a desk. Put one end of the cable through the loop on the other end. Insert the locking device into the anti-theft lock slot at the back of the product. Lock the locking device. An anti-theft locking device can be purchased separately. Refer to the user guide provided with your anti-theft locking device for details. Anti-theft locking devices can be purchased at electronics retailers or online.
What are the functions of the remote control buttons?
- POWER OFF: Power off the product.
- Number buttons: Enter the password in the OSD menu.
- MUTE: Mute the sound. Unmuting the sound: Press MUTE again or press the volume control(+ VOL -) button.
- Display or hide the onscreen display menu, or return to the previous menu.
- POWER: Power on the product.
- VOL: Adjust the volume.
- Open Launch Button.
- Move to the upper, lower, left or right menu, or adjust an option’s setting.
- Confirm a menu selection.
- Exit the current menu.
- Return to the previous menu.
How do you place batteries in the remote control?
Place two AAA batteries in the remote control.
How do you install the wall mount?
The wall mount kit (sold separately) allows you to mount the product on the wall. For detailed information on installing the wall mount, see the instructions provided with the wall mount. It is recommended you contact a technician for assistance when installing the wall mount bracket. Install your wall mount on a solid wall perpendicular to the floor. To install the product on the other wall area, contact the nearest agency. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided. Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product. For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications. Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents. Do not mount the product at more than a 15 degree tilt. Always have at least two people mount the product on a wall. Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.
What are the VESA screw hole specs?
400 × 400 (15.7 × 15.7) M8
How do you control a PC using the touchscreen monitor?
You can control a PC by tapping the screen instead of using an input device such as a keyboard or mouse.
How does the touch screen function?
The touch screen functions by detecting a minute electric current that runs through your body (capacitive). Make sure to use the surface of your finger tip when tapping the screen.
What precautions should be taken when using the touchscreen monitor?
Take extra care to ensure an electrical substance does not contact the screen, as the screen may not function properly if there is static. Do not press hard on the touch screen when tapping the screen. Do not tap the screen while wearing a glove, with a sharp object such as your fingernail or a ballpoint pen, as the screen may not function properly. Take extra care to ensure the screen does not contact materials that may cause screen degradation or stains.
How do you connect the touchscreen monitor to a PC using an HDMI cable?
Connect your PC to the product using a HDMI cable. Then, connect the power cable from the product to the power outlet. After the power supply is connected, the product automatically detects and switches to the connected input source. If the screen appears blank, turn the product off and then on again. Connect the TOUCH OUT port on the product to a USB port on the PC using the USB cable.
How do you connect the touchscreen monitor to a PC using a HDMI-DVI cable?
Connect your PC to the product using a HDMI-DVI cable. Then, connect the power cable from the product to the power outlet. After the power supply is connected, the product automatically detects and switches to the connected input source. If the screen appears blank, turn the product off and then on again. Connect the TOUCH OUT port on the product to a USB port on the PC using the USB cable.
Which TOUCH OUT port operates with which HDMI input?
TOUCH OUT 1 operates when the current screen is set to HDMI 1, HDMI 2, DisplayPort, or DVI. TOUCH OUT 2 operates when the current screen is set to HDMI 3.
How do you connect a laptop or tablet PC to the touchscreen monitor?
A laptop or tablet PC can be connected to the product using the same method when connecting a desktop PC.
What should you do if touchscreen control is not available after the devices are connected?
Make sure to connect the HDMI or HDMI-DVI cable before connecting the USB cable. If touchscreen control is still unavailable after the cables are connected properly, disconnect the USB cable and then connect it again.
How do you configure the touchscreen monitor settings in Windows?
To properly use the touch function of the product in Windows, go to Tablet PC Settings and calibrate the product. First connect the touchscreen monitor before configuring the following settings. If Tablet PC Settings is not found in the Control Panel, search for Search Control Panel for Tablet PC Settings.
What is the maximum number of touchscreen monitors that can be connected simultaneously?
The maximum number of touchscreen monitors that can be connected simultaneously varies, depending on the operating system and graphics card settings.
How do you calibrate the touchscreen monitor?
Instructions below are for Windows 8, but the same method applies to both Windows 7, Windows 8 and Windows 10. After changing the Picture Size from the OSD menu, you may need to calibrate the picture settings again. In the occurrence of an error during calibration, go to Tablet PC Settings → the Display tab. Tap Reset, and calibrate again. In the Display tab, select Setup under Configure. Tap the page displayed on the product with your finger. In dual monitor mode: If the following page does not appear on the product, press the Enter key to display the page. Select the product from Display under Display options. Next, select Calibrate. Perform calibration following the onscreen instructions displayed. To provide calibration samples, tap the crosshair each time that it appears on the screen. Right-click anywhere on the screen to return to the last calibration point. Press the Esc button to close the tool. Do not change your screen orientation until you have completed the calibration process. After calibration is complete, the message “Do you want to save the calibration data?” appears. Select Yes to save changes. The touchscreen monitor has been calibrated successfully. Selecting Reset will remove the calibration data.
What is the purpose of the “Touch this screen to identify it as the touchscreen” prompt during calibration?
The “Touch this screen to identify it as the touchscreen” prompt during calibration is used to identify the screen that you will be using as the touchscreen monitor. If it is not the correct screen, you press Enter to move to the next screen. To close the tool, press Esc.
What is the effect of tapping the screen?
Lightly tap the screen to select a feature or menu item. It is similar to clicking on a mouse.
What is the effect of dragging on the screen?
Lightly touch and drag in any direction on the screen to move in a specific direction on a web page, map or photo. It is similar to dragging a mouse.
What is the effect of double tapping on the screen?
Tap the screen twice to run the selected program. It is similar to double-clicking on a mouse.
What is the effect of flicking your finger on the screen?
Flick your finger on the screen to go to the previous or next picture or web page.
What is the effect of spreading or pinching your fingers on the screen?
Spread or pinch your fingers on the screen to zoom in or out respectively on a web page, map or photo.
How do you increase touch input accuracy?
To increase the touch input accuracy, enlarge the font or icons.
When is using the remote control more effective than touchscreen control?
In touchscreen control mode, use of the remote control when precise clicks or inputs are required is more effective.
How do you access the Quick Guide for Whiteboard icons?
For details on how to use the Whiteboard icons, tap the icon at the bottom of the screen, and then tap Quick Guide.
What should you do before connecting the power cable?
Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable.
What are the different ways a PC can be connected to the product?
A PC can be connected to the product in a variety of ways. Select a connection method suitable for your PC.
What are the connection options using an HDMI cable?
The connection options are HDMI IN 1, HDMI IN 2, and HDMI IN 3.
What are the connection options using a DP cable?
The connection option is DP IN.
What precautions should be taken when using a DP cable?
Some graphics cards that are not compliant with the DP standard may prevent the Windows Booting/Bios screen from being displayed when the product is in power-saving mode. If this is the case, make sure to turn on the product first before turning on your PC. The interface DP IN on the product and the provided DP cable are designed based on the VESA standards. Using a DP cable that is not VESA compliant may cause the product to function improperly. Make sure to use a DP cable that is VESA compliant. To use the optimal resolution (3840×2160 @ 60Hz) when the input source is DisplayPort, using a DP cable shorter than 5m is recommended. Disabling power-saving mode when the input source is DisplayPort may import new resolution information and reset the task window size or location.
How can you use the DVI port on the product as an HDMI port?
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
Is audio available if the DVI port is connected to the HDMI port on the PC using a DVI-HDMI adapter?
Audio is not available if the DVI port on the product is connected to the HDMI port on the PC using a DVI-HDMI adapter.
How do you configure the settings after connecting a computer to the product with an HDMI-DVI cable?
After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer:
- Sound → set HDMI Sound to PC(DVI)
- Picture → set each screen mode to Text under Picture Mode
- System → General → set HDMI Hot Plug to Off
What should you do before connecting the power cable when connecting a video device?
Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable.
How do you connect a video device to the product?
You can connect a video device to the product using a cable.
How do you select a connected external device using the remote control?
If using the remote control, connect an external device and press SOURCE on the remote control to select the device.
How do you select a connected external device using the touch function?
When using the touch function, connect the external device to the product, tap Open, and then select the connected external device while the product is turned on.
Is audio enabled when a video device is connected using an HDMI-DVI cable?
Audio will not be enabled if the product is connected to a video device using an HDMI-DVI cable. To resolve this, additionally connect an audio cable to the audio ports on the product and video device.
How do you configure the settings after connecting a video device to the product with an HDMI-DVI cable?
After connecting a video device to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the video device: – Sound → set HDMI Sound to AV(HDMI) – Picture → set each screen mode to Video/Image under Picture Mode – System → General → set HDMI Hot Plug to On
What resolutions are supported?
Supported resolutions include 1080p (50/60Hz), 720p (50/60Hz), 480p, and 576p.
How do you connect using an HDMI cable?
An HDMI cable supports digital video and audio signals and does not require an audio cable. The picture may not display correctly or the audio may not work if an older version of HDMI is used. If this occurs, check the HDMI version of the external device and upgrade it, if necessary. Use an HDMI cable with a thickness of 14 mm or less. Purchase a certified HDMI cable, otherwise, the picture may not display or a connection error may occur. It is recommended to use a basic high-speed HDMI cable or one with ethernet, but this product does not support the ethernet function via HDMI.
How do you connect to an audio system?
Connecting parts may differ in different products.
How do you change the input source?
Using the remote control, press the SOURCE button. Using the touchscreen, tap Open, and then select the connected external device while the product is turned on. The screen may not display correctly if an incorrect source is selected. Available input sources include HDMI 1, HDMI 2, HDMI 3, DisplayPort, DVI, Internal Storage, and USB.
What are the specifications for the RS232C Cable?
The interface is RS232C (9 pins). Pin assignments are TxD (No. 2), RxD (No. 3), and GND (No. 5). The bit rate is 9600 bps, data bits are 8 bit, parity is None, stop bit is 1 bit, and flow control is None. The maximum length is 15 m (shielded type only). Pin assignments for male and female types are provided. The pin signals are 1: Detect data carrier, 2: Received data, 3: Transmitted data, 4: Prepare data terminal, 5: Signal ground, 6: Prepare data set, 7: Send request, 8: Clear to send, and 9: Ring indicator. The connector is a 9-Pin D-Sub to Stereo Cable. Pin connections are also provided for connecting to a stereo plug.
What are the specifications for the LAN cable?
The connector is RJ45. Pin assignments and colors are as follows: 1: White and orange (TX+), 2: Orange (TX-), 3: White and green (RX+), 4: Blue (NC), 5: White and blue (NC), 6: Green (RX-), 7: White and brown (NC), 8: Brown (NC). Pin connections for direct LAN cable (PC to HUB) and cross LAN cable (PC to PC) are provided.
How do you connect multiple displays?
Ensure that each adapter is connected to the correct RS232C IN or OUT port. Three connection examples are shown: Connection 1 shows a PC connected to multiple monitors via RS232C cables; Connection 2 shows a PC connected to multiple monitors via RJ45 cables; and Connection 3 shows a PC connected to multiple monitors via a combination of RS232C and RJ45 cables.
What are the control codes for the product?
The header for all commands is 0xAA. Control commands include viewing control state (Get control command) and controlling (Set control command). The command types are Power control (0x11, value 0~1), Volume control (0x12, value 0~100), Input source control (0x14), Screen size control (0x19, value 0~255), and Safety Lock (0x5D, value 0~1). All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header; if the sum is more than two digits, the first digit is removed. To control all devices connected by a serial cable simultaneously, set the ID as “0xFE” and transmit commands, however, ACK will not respond.
How do you use the power control?
A product can be powered on and off using a PC. To view the power state (Get Power ON / OFF Status), the command is: Header (0xAA), Command ID (0x11), Data length (0), Checksum. To set power ON/OFF, the command is: Header (0xAA), Command ID (0x11), Data length (1), Data (“Power”), Checksum, where “Power” is 1 for ON and 0 for OFF. The Ack response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘A’), r-CMD (0x11), Val1 (“Power”), Checksum. The Nak response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘N’), r-CMD (0x11), Val1 (“ERR”), Checksum, where “ERR” shows what error occurred.
How do you use the volume control?
The volume of a product can be adjusted using a PC. To view the volume state (Get Volume Status), the command is: Header (0xAA), Command ID (0x12), Data length (0), Checksum. To set the volume, the command is: Header (0xAA), Command ID (0x12), Data length (1), Data (“Volume”), Checksum, where “Volume” is a value between 0-100. The Ack response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘A’), r-CMD (0x12), Val1 (“Volume”), Checksum, where “Volume” is a value between 0-100. The Nak response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘N’), r-CMD (0x12), Val1 (“ERR”), Checksum, where “ERR” shows what error occurred.
How do you use the input source control?
The input source can be changed using a PC. To view the input source state (Get Input Source Status), the command is: Header (0xAA), Command ID (0x14), Data length (0), Checksum. To set the input source, the command is: Header (0xAA), Command ID (0x14), Data length (1), Data (“Input Source”), Checksum, where “Input Source” is an input source code. Input source codes include 0x18 (DVI), 0x0C (Input source), 0x20 (MagicInfo), 0x1F (DVI_video), 0x21 (HDMI1), 0x22 (HDMI1_PC), 0x23 (HDMI2), 0x24 (HDMI2_PC), and 0x25 (DisplayPort). DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command, and only respond to “Get” commands. MagicInfo is only available with models that contain the MagicInfo function. The Ack response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘A’), r-CMD (0x14), Val1 (“Input Source”), Checksum, where “Input Source” is an input source code. The Nak response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘N’), r-CMD (0x14), Val1 (“ERR”), Checksum, where “ERR” shows what error occurred.
How do you use the screen size control?
The screen size of a product can be changed using a PC. To view the screen size (Get Screen Size Status), the command is: Header (0xAA), Command ID (0x19), Data length (0), Checksum. The Ack response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘A’), r-CMD (0x19), Val1 (“Screen Size”), Checksum, where “Screen Size” is the product screen size in inches (range: 0 – 255). The Nak response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘N’), r-CMD (0x19), Val1 (“ERR”), Checksum, where “ERR” shows what error occurred.
How do you use the safety lock feature?
The safety lock function can be turned on or off using a PC, regardless of power state. To view the safety lock state (Get Safety Lock Status), the command is: Header (0xAA), Command ID (0x5D), Data length (0), Checksum. To enable or disable the safety lock, the command is: Header (0xAA), Command ID (0x5D), Data length (1), Data (“Safety Lock”), Checksum, where “Safety Lock” is 1 for ON and 0 for OFF. The Ack response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘A’), r-CMD (0x5D), Val1 (“Safety Lock”), Checksum, where “Safety Lock” is the safety lock code. The Nak response includes the command: Header (0xAA), Command ID (0xFF), Data length (3), Ack/Nak (‘N’), r-CMD (0x5D), Val1 (“ERR”), Checksum, where “ERR” shows what error occurred.
How do you use the MDC application?
The Multiple Display Control (MDC) application allows you to control multiple display devices simultaneously using a PC. For detailed instructions on how to use the MDC program, refer to the Help section after installing the program. The MDC program can be found on the website.
What happens when you press the On or Off button at the top left of the screen?
When you press the On or Off button, the product checks its status for about one minute. To run other commands, wait for one minute after pressing the On or Off button.
Where can I find detailed instructions on how to connect devices for multiple display control?
Detailed instructions on how to connect devices for multiple display control can be found on page 36 of the PDF.
How can I install the MDC Program?
- Click the MDC Unified installation program.
- Select a language for installation, then click “OK”.
- When the “Welcome to the InstallShield Wizard for MDC_Unified” screen appears, click “Next”.
- In the “License Agreement” window, select “I accept the terms in the license agreement” and click “Next”.
- In the “Customer Information” window, fill out all the information fields and click “Next”.
- In the “Destination Folder” window, select the directory path you want to install the program in and click “Next”. If the directory path is not specified, the program will be installed in the default directory path.
- In the “Ready to Install the Program” window, check the directory path to install the program in and click “Install”.
- The installation progress will be displayed.
- Click “Finish” in the “InstallShield Wizard Complete” window. To run the MDC program immediately, select “Launch MDC Unified” and click “Finish”.
Where can I find the MDC Unified shortcut icon after installation?
The MDC Unified shortcut icon will be created on the desktop after installation. The MDC execution icon may not be displayed depending on the PC system or product specifications. If the execution icon is not displayed, press F5.
How do I uninstall the MDC Unified program?
- Select Settings > Control Panel on the Start menu and double-click Add/Delete Program.
- Select MDC Unified from the list and click Change/Remove.
How do I configure the Picture settings (Backlight, Color Tone, etc.)?
The layout of the Picture menu options may vary depending on the product.
How do I access the Picture Mode settings?
Navigate to MENU → Picture → Picture Mode → ENTER.
What is the effect of setting HDR+ Mode to On?
If HDR+ Mode is set to On, the Picture Mode is disabled.
What are the different Picture Mode options and their purposes?
- Shop & Mall: Suitable for shopping malls. Select either Video/Image or Text depending on the picture mode.
- Office & School: Suitable for offices and schools. Select either Video/Image or Text depending on the picture mode.
- Terminal & Station: Suitable for bus terminals and train stations. Select either Video/Image or Text depending on the picture mode.
- Video Wall: Suitable for environments where videowall displays are used. Select either Video/Image or Text depending on the picture mode.
- Calibration: In this mode, the brightness, color, gamma and uniformity settings customized using the color calibration program Color Expert are applied.
How do I use the Calibration mode?
To apply the Calibration mode properly, configure the picture quality settings, such as brightness, color, gamma and uniformity, using the color calibration program Color Expert. The Color Expert program can be downloaded from http://www.samsung.com/displaysolutions.
How do I access the Backlight, Contrast, Brightness, Sharpness, Color, and Tint settings?
Navigate to MENU → Picture → ENTER.
What happens when I adjust Backlight, Contrast, Brightness, Sharpness, Color or Tint (G/R)?
When you make changes to Backlight, Contrast, Brightness, Sharpness, Color, or Tint (G/R), the On-Screen Display (OSD) will be adjusted accordingly. You can adjust and store settings for each external device connected to an input on the product.
How can I reduce power consumption?
Lowering picture brightness reduces power consumption.
When can I adjust Color and Tint (G/R)?
To adjust Color and Tint (G/R), set Picture Mode to Video/Image.
How do I adjust the Color Temperature?
Navigate to MENU → Picture → Color Temperature → ENTER.
What is the range for Color Temperature?
The color temperature can be adjusted within the range of 2800K–16000K.
When is Color Temperature enabled?
Color Temperature is enabled when Color Tone is set to Off. If Picture Mode is set to Calibration, Color Temperature is disabled.
How do I access the White Balance settings?
Navigate to MENU → Picture → White Balance → ENTER.
What does White Balance do?
White Balance adjusts the color temperature of the picture so that white objects appear brighter.
What are the 2 Point settings in White Balance?
The 2 Point settings allow you to adjust red, green, and blue luminosity levels in two sections for precise white balance optimization:
- R-Offset / G-Offset / B-Offset: Adjust the proportion of each of red, green and blue colors in dark areas.
- R-Gain / G-Gain / B-Gain: Adjust the proportion of each of red, green and blue colors in bright areas.
- Reset: Suitable for environments where videowall displays are used.
What are the 20 Point Settings in White Balance?
The 20 Point Settings control the white balance in 20 point intervals by adjusting the red, green, and blue brightness.
- Off / On.
- Interval: Select interval to adjust.
- Red: Adjust the red level.
- Green: Adjust the green level.
- Blue: Adjust the blue level.
- Reset: Suitable for environments where videowall displays are used.
Do all external devices support the 20 Point Settings in White Balance?
Some external devices may not support this function.
How do I access the Gamma settings?
Navigate to MENU → Picture → Gamma → ENTER.
What does the Gamma setting do?
Gamma adjusts the primary color intensity.
What are the Gamma options?
The Gamma options are HLG, ST.2084, and BT.1886. The sub-functions of Gamma vary depending on the input picture and the HDR+ Mode value. When HDR+ Mode is set to On, all of HLG, ST.2084, and BT.1886 are available. If Picture Mode is set to Calibration, Gamma is disabled.
How do I access the Calibrated Value settings?
Navigate to MENU → Picture → Calibrated Value → ENTER.
What does the Calibrated Value setting do?
The Calibrated Value setting allows you to select whether to apply the brightness, color, gamma, and uniformity settings customized using the color calibration program Color Expert to the Information and Advertisement modes. The Color Expert program can be downloaded from http://www.samsung.com/displaysolutions.
What are the options for Calibrated Value?
The options for Calibrated Value are Don’t Apply and Apply. If Picture Mode is set to Calibration, Calibrated Value is disabled.
How do I access the Advanced Settings?
Navigate to MENU → Picture → Advanced Settings → ENTER.
What happens if the Picture Mode is set to Calibration?
If Picture Mode is set to Calibration, Advanced Settings is disabled.
What does the Contrast Enhancer do?
Contrast Enhancer automatically balances the contrast to prevent excessive differences between bright and dark areas.
What are the options for Contrast Enhancer?
The options for Contrast Enhancer are Off, Low, Medium, and High. If Picture Mode is set to Video Wall, Contrast Enhancer is disabled.
What does the Black Tone setting do?
The Black Tone setting allows you to select the black level to adjust the screen depth.
What are the options for Black Tone?
The options for Black Tone are Off, Dark, Darker, and Darkest.
What does the Flesh Tone setting do?
The Flesh Tone setting emphasizes pink Flesh Tone. This setting is enabled when Picture Mode is set to Video/Image.
What does the RGB Only Mode setting do?
The RGB Only Mode allows you to fine-tune the saturation and tint of the red, green, and blue color channels.
What are the options for RGB Only Mode?
The options for RGB Only Mode are Off, Red, Green, and Blue.
What do the Color Space Settings do?
The Color Space Settings configure color space settings to refine the spectrum of colors on your screen. This setting is enabled when Picture Mode is set to Video/Image.
What are the Color Space options?
The options for Color Space are Auto, Native, and Custom. To adjust Color, Red, Green, Blue and Reset, set Color Space to Custom.
What does HDMI UHD Color do?
HDMI UHD Color enables you to optimize picture quality for HDMI UHD connections. It supports only the models with UHD resolution.
What are the options for HDMI UHD Color?
The options are HDMI1 (Off/On) and HDMI2 (Off/On).
What does Motion Lighting do?
Motion Lighting reduces power consumption by reducing screen brightness when the picture on the screen is in motion.
What are the options for Motion Lighting?
The options for Motion Lighting are Off and On.
What does the HDR+ Mode do?
The HDR+ Mode automatically provides an optimal HDR effect based on the video source.
What are the options for HDR+ Mode?
The options for HDR+ Mode are Off and On.
How do I access the Picture Options?
Navigate to MENU → Picture → Picture Options → ENTER.
What does Color Tone do?
Color Tone allows you to adjust the color tone.
What are the Color Tone options when Picture Mode is set to Text?
The options are Off, Cool, Standard, and Warm.
What are the Color Tone options when Picture Mode is set to Video/Image?
The options are Off, Cool, Standard, Warm1, and Warm2. If Picture Mode is set to Calibration, Color Tone is disabled. Settings can be adjusted and stored for each external device connected to an input on the product.
What does Digital Clean View do?
Digital Clean View reduces picture noise to avoid distractions such as flickering.
What are the options for Digital Clean View?
The options are Off and On. If Picture Mode is set to Calibration, Digital Clean View is disabled. It is enabled when Picture Mode is set to Video/Image.
What does HDMI Black Level do?
HDMI Black Level selects the black level on the screen to adjust the screen depth.
What are the options for HDMI Black Level?
The options are Normal, Low, and Auto.
What does Film Mode do?
Film Mode is suitable for watching video programs. When Film Mode is set to automatic, the product senses and processes movie signals from all sources and adjusts the picture for optimum quality.
What are the options for Film Mode?
The options are Off, Auto1, and Auto2. This option can be configured if the input source supports 480i, 576i or 1080i. This option is not supported when a PC is connected and is enabled when Picture Mode is set to Video/Image.
What does Dynamic Backlight do?
Dynamic Backlight automatically adjusts the backlight to provide the best possible screen contrast under the current conditions.
What are the options for Dynamic Backlight?
The options for Dynamic Backlight are Off and On.
What are the default values of the Dynamic Backlight function in each Picture Mode?
The default values of the Dynamic Backlight function in each Picture Mode are as follows:
| Dynamic Backlight | Picture Mode | Picture Mode settings |
|---|---|---|
| Off | Shop & Mall, Office & School, Terminal & Station, Video Wall, Text | |
| Video Wall | Video/Image | |
| Calibration | – | |
| On | Shop & Mall, Office & School, Terminal & Station | Video/Image |
How do I access the Picture Size Settings?
Navigate to MENU m → Picture → Picture Size Settings → ENTER E.
What options are available under Picture Size Settings?
The options are 16:9 Standard, Custom, and 4:3.
What does 16:9 Standard do?
It sets the picture to 16:9 Standard wide mode.
What does the Custom option do?
It changes the resolution to suit the user’s preferences.
What does the 4:3 option do?
It sets the picture to basic (4:3) mode.
What is the risk of using 4:3 format for an extended amount of time?
Using the 4:3 format for a long time may cause image retention (screen burn) on the borders displayed on the left and right, or top and bottom of the screen, which is not covered by the warranty.
What does the Fit to Screen option do?
It adjusts the picture position, and when selected, the full program image will be displayed without any part being cut off.
What are the available options for Fit to Screen?
The available options are Off, On, and Auto.
When is the Zoom and Position option available?
This option is available when the input source is set to DVI, HDMI 1, HDMI 2, HDMI 3 (1080i/1080p), or DisplayPort. Also, the Picture Size must be set to Custom for the option to be available.
How do I reset the picture to its original position?
Select Reset in the Zoom and Position screen.
How do I reset the picture settings?
Navigate to MENU m → Picture → Reset Picture → ENTER E.
What does the Reset Picture option do?
It resets the current picture mode to its default settings.
How do I access the Screen Protection settings?
Navigate to MENU m → OnScreen Display → Screen Protection → ENTER E.
What is the purpose of the Auto Protection Time setting?
If the screen displays a still image for a defined period, the product activates the screen saver to prevent burnt-in ghost images.
What are the available options for Auto Protection Time?
The options are Off, 2 hours, 4 hours, 6 hours, 8 hours, and 10 hours.
What does the Screen Burn Protection feature do?
It reduces the possibility of screen burn by moving the picture slightly on the screen.
How can I program the time between movements of the picture with the Screen Burn Protection?
You can set the Screen Burn Protection Time in minutes.
What is Pixel Shift?
It minimizes image retention by finely moving pixels horizontally or vertically.
When are the Horizontal, Vertical, and Time settings enabled?
These are enabled only when Pixel Shift is set to On.
What do the Horizontal and Vertical settings do under Pixel Shift?
- Horizontal: Sets how many pixels the screen moves horizontally.
- Vertical: Sets how many pixels the screen moves vertically.
What does the Time setting do under Pixel Shift?
It sets the time interval for performing the horizontal or vertical movement.
What are the available and optimum settings for Pixel Shift?
| Available Settings | Optimum Settings | |
|---|---|---|
| Horizontal (pixels) | 0 ~ 4 | 4 |
| Vertical (pixels) | 0 ~ 4 | 4 |
| Time (minute) | 1 minute ~ 4 minutes | 4 minutes |
What may cause image retention?
Displaying a still image or a 4:3 output for an extended period of time may cause image retention.
How can I set a timer for Screen Burn Protection?
You can set the timer for Screen Burn Protection to stop automatically after a specified period of time.
What are the Timer options for Screen Burn Protection?
The Timer options are Off, Repeat, and Interval.
What does the Repeat option do?
It displays the image retention-preventive pattern set in Mode at specified time intervals (Period).
What does the Interval option do?
It displays the image retention-preventive pattern set in Mode for a specified period of time (from Start Time to End Time).
When are the Mode, Period, Time, Start Time and End Time options enabled?
They are enabled only when Timer is set to Repeat or Interval.
What screen protective patterns can be selected under Mode?
- Pixel: Pixels on the screen alternate black continuously.
- Rolling Bar: A vertical bar moves left to right.
- Fading Screen: The entire screen becomes brighter, then darker.
When do the Rolling Bar and Fading Screen patterns appear?
These patterns appear only once, regardless of the specified repeat period or time.
When is the Period option enabled?
The Period option is enabled when Repeat is selected for Timer.
What does the Period option do?
It specifies the time interval to activate the Screen Burn Protection function.
When is the Time option enabled?
The Time option is enabled when Timer is set to Repeat and Mode is set to Pixel.
What does the Time option do?
It specifies the duration to keep the Screen Burn Protection function on.
When is the Start Time option enabled?
The Start Time option is enabled when Interval is selected for Timer.
What does the Start Time option do?
It sets the start time to activate the screen protection function.
When is the End Time option enabled?
The End Time option is enabled when Interval is selected for Timer.
What does the End Time option do?
It sets the end time to deactivate the screen protection function.
How do I select a screen saver to display immediately?
Navigate to the Immediate Display option.
What are the available screen savers for Immediate Display?
The options are Off, Pixel, Rolling Bar, and Fading Screen.
How do I access the Message Display settings?
Navigate to MENU m → OnScreen Display → Message Display → ENTER E.
What options are available under Message Display?
The options are Source Info and MDC Message.
What does the Source Info setting do?
It allows you to select whether to display the source OSD when the input source changes.
What are the options for Source Info?
The options are Off and On.
What does the MDC Message setting do?
It allows you to select whether to display the MDC OSD when the product is controlled by the MDC.
What are the options for MDC Message?
The options are Off and On.
How do I access the Language settings?
Navigate to MENU m → OnScreen Display → Language → ENTER E.
What does the Language setting do?
It sets the menu language.
Will a change to the language setting apply to all functions?
No, the change will only be applied to the onscreen menu display and not to other functions on your PC.
How do I reset the OnScreen Display settings?
Navigate to MENU m → OnScreen Display → Reset OnScreen Display → ENTER E.
What does the Reset OnScreen Display option do?
It returns the current settings under OnScreen Display to the default factory settings.
How do I access the Sound Mode settings?
Navigate to MENU m → Sound → Sound Mode → ENTER E.
What sound modes can I select?
You can select Standard, Music, Movie, Clear Voice, or Amplify.
What does the Standard sound mode do?
It selects the normal sound mode.
What does the Music sound mode do?
It emphasizes music over voices.
What does the Movie sound mode do?
It provides the best sound for movies.
What does the Clear Voice sound mode do?
It emphasizes voices over other sounds.
What does the Amplify sound mode do?
It increases the intensity of high-frequency sound to allow a better listening experience for the hearing impaired.
Is Sound Mode disabled when the Sound Output is set to External?
Yes, if Sound Output is set to External, Sound Mode is disabled.
How do I access the Balance settings?
Navigate to MENU m → Sound → Balance → ENTER E.
What does the Balance L/R option do?
It adjusts the balance between the left and right speaker.
How do I reset the balance to its default settings?
Select the Reset option.
Is the Balance option disabled when the Sound Output is set to External?
Yes, if Sound Output is set to External, Balance is disabled.
How do I access the Equalizer settings?
Navigate to MENU m → Sound → Equalizer → ENTER E.
What does the Equalizer allow me to do?
It allows you to adjust the volume and pitch and enhance the richness of the sound output.
What are the bandwidth frequency options that can be adjusted?
The options are 100 Hz, 200 Hz, 500 Hz, 1 kHz, 2 kHz, 5 kHz, and 10 kHz.
When is the Equalizer available?
The Equalizer is available only when Sound Mode is set to Standard.
How do I reset the equalizer to its default settings?
Select the Reset option.
Is the Equalizer disabled when the Sound Output is set to External?
Yes, if Sound Output is set to External, Equalizer is disabled.
How do I access the HDMI Sound settings?
Navigate to MENU m → Sound → HDMI Sound → ENTER E.
What options are available under the HDMI Sound setting?
The options are AV(HDMI) and PC(DVI).
How do I access the Sound Output settings?
Navigate to MENU m → Sound → Sound Output → ENTER E.
What options are available for the Sound Output?
The options are Internal and External.
What happens when I set the Sound Output to External?
When set to External, the product’s speakers are turned off, and sound will be heard through the external speakers only.
What happens when I set the Sound Output to Internal?
When set to Internal, both the product’s speakers and the external speakers are on, and you will hear sound through both.
What happens if there is no video signal?
If there is no video signal, both the product’s speakers and the external speakers will be mute.
How do I access the Auto Volume settings?
Navigate to MENU m → Sound → Auto Volume → ENTER E.
What does the Auto Volume feature do?
It automatically adjusts the volume level when you change video sources or content so the level remains the same.
When should I turn the Auto Volume off?
Set Auto Volume to Off if you want to use the volume control of a connected source device.
Is Auto Volume disabled when the Sound Output is set to External?
Yes, if Sound Output is set to External, Auto Volume is disabled.
How do I reset all sound settings to the factory defaults?
Navigate to MENU m → Sound → Reset Sound → ENTER E.
How do I check the current network and Internet status?
You can check the current network and Internet status by going to MENU → Network → Network Status → ENTER.
How do I configure network settings to use various smart hub features?
You can configure network settings to use various smart hub features such as Internet search, content sharing through a home network and feature updates by going to MENU → Network → Open Network Settings → ENTER.
What are the network types I can select?
The network types you can select are Wireless or Wired.
Can I configure network functions while the Screen Mirroring function is running?
No, network functions cannot be configured while the Screen Mirroring function is running.
What are the three ways to attach the product to a LAN using a cable?
You can attach the product to your LAN by connecting the LAN port on the back of the product to an external modem using a LAN cable. You can also attach the product to your LAN by connecting the LAN port on the back of the product to an IP Sharer which is connected to an external modem, using a LAN cable. Additionally, you can attach the product to your LAN by connecting the LAN port on the back of the product directly to a network wall outlet using a LAN cable.
What is required if I have a Dynamic Network?
If you have a Dynamic Network, you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol (DHCP).
What do modems and routers that support DHCP do?
Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS values your product needs to access the Internet so you do not have to enter them manually.
What is required if my network requires a Static IP address?
If your network requires a Static IP address, you must enter the IP address, subnet mask, gateway, and DNS values manually on your product Cable Setup Screen when you set up the network connection.
How can I get the IP address, subnet mask, gateway, and DNS values if my network requires a Static IP address?
To get the IP address, subnet mask, gateway, and DNS values, contact your Internet Service Provider (ISP). You can also get these values through your Windows computer.
Can I use ADSL modems that support DHCP if my network requires a Static IP address?
Yes, you can use ADSL modems that support DHCP if your network requires a Static IP address. ADSL modems that support DHCP also let you use Static IP addresses.
How do I set the network connection to use Internet services?
You can set the network connection to use Internet services such as performing software upgrades.
How do I set up a wired network connection automatically?
To set up a wired network connection automatically, first connect to the network using a LAN cable. Then, make sure a LAN cable is connected first. Next, set Network Type to Wired from the Open Network Settings page. The network test screen will then appear and verify the network connection. When the connection has been verified, a success message will appear. If the connection process fails, check the LAN port connection. If the automatic process cannot find the network connection values or if you want to set the connection manually, proceed to the manual network setup.
How do I set up a wired network connection manually?
To set up a wired network connection manually, first, set Network Type to Wired from the Open Network Settings page. The network test screen appears and the verification process starts. Press Cancel to stop the verification process. Then, select IP Settings on the network connection screen. Select the field at the top, press E, and then set IP Setting to Enter manually. Repeat the entry process for each field in the IP Address. When done, select OK at the bottom of the page, and then press E. The network test screen appears and the verification process starts. When the connection has been verified, a success message will appear.
How do I view the Network connection values on a Windows computer?
To view the Network connection values on most Windows computers, right-click the Network icon on the bottom right of the screen. In the pop-up menu that appears, click Status. On the dialog that appears, click the Support tab. On the Support Tab, click the Details button. The Network connection values are displayed.
What is recommended for wireless network connections?
Samsung recommends using IEEE 802.11n.
What may happen when playing video over a network connection?
When you play video over a network connection, the video may not play smoothly.
What should I do if the channel set for the wireless IP sharer is currently being used by another device nearby?
If the channel set for the wireless IP sharer is currently being used by another device nearby, this will result in interference and communication failure. Select a channel for the wireless IP sharer that is not currently being used.
What wireless network security protocols are supported?
The product supports only the following wireless network security protocols. If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products will not support a connection in compliance with new Wi-Fi certification specifications.
What is WPS?
WPS (Wi-Fi Protected Setup) allows you to connect to the network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS will automatically configure the SSID and WPA key in either mode.
What are the three ways to setup a wireless network connection?
You can setup the wireless network connection in three ways: Auto Setup (Using the Auto Network Search function), Manual Setup, or Use WPS.
What is required if my wireless network has an optional security system?
If your wireless network has an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security key, you will have to enter the Pass Phrase during the automatic or manual setup process.
How do I set up a wireless network connection automatically?
To set up a wireless network connection automatically, first, set Network Type to Wireless from the Open Network Settings page. The Network function searches for available wireless networks. When done, it displays a list of the available networks. In the list of networks, select a network, and then press the E button twice. If the desired wireless router does not appear, select Refresh to search again. If the router cannot be found after retrying, select the Stop button. If the “Enter the password for (AP Name).” screen appears, enter the password. If you select a wireless router that does not have security, proceed to the next step. When done, a network connection screen appears and the verification process starts. A connection with the router is established, but the Internet cannot be accessed. When the connection has been verified, a success message will appear.
How do I set up a wireless network connection manually?
To set up a wireless network connection manually, first, set Network Type to Wireless from the Open Network Settings page. The Network function searches for available wireless networks. When done, it displays a list of the available networks. In the list of networks, select a network, and then press the E button twice. If the desired wireless router does not appear, select Refresh to search again. If the router cannot be found after retrying, select the Stop button. If the “Enter the password for (AP Name).” screen appears, enter the password. If you select a wireless router that does not have security, proceed to the next step. Select Cancel while network connections are being attempted to stop the connection. Select IP Settings on the network connection screen. Select the field at the top, press E, and then set IP Setting to Enter manually. Repeat the entry process for each field in the IP Address. When done, select OK at the bottom of the page, and then press E. The network test screen appears and the verification process starts. When the connection has been verified, a success message will appear.
How do I set up a wireless connection using WPS?
To set up a wireless connection using WPS, first, set Network Type to Wireless from the Open Network Settings page. Select Use WPS, press E, and then press E again. Press the WPS or PBC button on your wireless router within the next two minutes. Your product automatically acquires all the network setting values it needs and connects to your network. If you want to use the WPS PIN, select WPS PIN, go to your wireless router’s Settings, enter your PIN, and then select OK. The network connection screen appears, and network setup is done.
How do I set up a proxy server connection?
You can set up your proxy server connection and related functions by going to MENU → Network → Server Network Settings → ENTER. You can turn the proxy server Off or On. The Address, Port, ID and Password are enabled only when Proxy Server is set to On.
How do I select or enter a device name?
You can select or enter a device name by going to MENU → Network → Device Name → ENTER. This name can be shown on network remote controls over the network.
How do I access the Whiteboard Manager?
You can access the Whiteboard Manager by going to MENU → System → Whiteboard Manager → ENTER.
What is the default PIN number for the Whiteboard Manager?
The default PIN number is “0-0-0-0”.
How do I change the PIN number?
Use the Change PIN function to change the PIN number.
How do I select the screen that will be displayed at startup?
You can select the screen that will be displayed at startup by going to Start from Home in the Whiteboard Manager.
How do I set a regular reset interval?
You can set a regular reset interval at which all data on the internal storage will be deleted by going to Reset Interval in the Whiteboard Manager. The options are Off, Every 2 Weeks, Every Month, or On Power Off.
How do I add new Samba accounts?
You can add new Samba accounts by going to Add Samba Account in the Whiteboard Manager. You will need to enter the Address, Username, and Password.
How do I edit Samba accounts?
You can edit Samba accounts by going to Edit Samba Account in the Whiteboard Manager. The Edit Samba Account function is activated only when the Address, Username, and Password are set at Add Samba Account.
How do I set up an email account for sending emails?
You can set up an email account for sending emails by going to Email in the Whiteboard Manager. You will need to enter the SMTP Server Name, SMTP Port Number, Sender Authentication, Account, and Password.
How do I set up a USB Lock?
You can set up a USB Lock by going to USB Lock in the Whiteboard Manager. After setting up, the device will be restarted to apply the settings. The options are Off or On.
How do I set up a Network Lock?
You can set up a Network Lock by going to Network Lock in the Whiteboard Manager. After setting up, the device will be restarted to apply the settings. The options are Off or On.
How do I turn the Voice Guide on or off?
You can turn the Voice Guide on or off by going to Voice Guide Switch in the Voice Guide Settings menu. The language used for Voice Guide will be the same as the current menu language.
How do I set the volume level for the Voice Guide?
You can set the volume level for the Voice Guide by going to Volume in the Voice Guide Settings menu. The options are Loud, Medium, or Soft.
How do I set the speed of the Voice Guide?
You can set the speed of the Voice Guide by going to Speed in the Voice Guide Settings menu. The options are Very Fast, Fast, Normal, Slow, or Very Slow.
How do I tune the pitch of the Voice Guide?
You can tune the pitch of the Voice Guide by going to Pitch in the Voice Guide Settings menu. The options are High, Medium, or Low.
How do I access the Accessibility menu?
You can access the Accessibility menu by going to MENU → System → Accessibility → ENTER.
How do I set the background and font to high-contrast colors in the Menu?
You can set the background and font to high-contrast colors in the Menu by going to High Contrast in the Accessibility menu. Menu transparencies become opaque when the option is selected. The options are Off or On.
How do I set whether to enlarge the highlighted item in Menu?
You can set whether to enlarge the highlighted item in Menu by going to Enlarge in the Accessibility menu. The options are Off or On.
How do I access the Start Setup menu?
You can access the Start Setup menu by going to MENU → System → Start Setup → ENTER.
What does the Start Setup menu do?
The Start Setup menu allows you to go through the initial setup steps like you did the first time you used the product.
How do I access the Time settings?
Navigate to MENU m → System → Time → ENTER E.
How do I set the time?
Select Clock Set, then select Date or Time, and press E. Use the number buttons or the up and down arrow buttons to enter numbers. Use the left and right arrow buttons to move between entry fields. Press E when done. You can also set the time by pressing the number buttons on the remote control or touching the screen directly.
What is the DST function?
DST switches the Daylight Saving Time function on or off.
What settings are available for DST?
You can set the Start Date, End Date, and Time Offset for Daylight Saving Time. These settings are only enabled when DST is set to On.
What is the Power On Delay function?
When connecting multiple products, the power-on time for each product can be adjusted to prevent power overload, within the range of 0–50 seconds.
How do I access the Power Control settings?
Navigate to MENU m → System → Power Control → ENTER E.
What does the Auto Power On feature do?
This feature automatically turns on the product as soon as it is plugged in, without needing to press the power button.
What does the Max. Power Saving feature do?
It turns off the product to reduce power consumption after the PC has been idle for a specified period of time.
What does the Network Standby feature do?
This feature keeps the network power on when the product turns off.
What options are available for the Power Button setting?
The power button can be set to either turn on the power or turn on/off the power. The options are ‘Power On Only’ which sets the power button to turn on the power, or ‘Power On/Off’, which sets the power button to turn on/off the power.
How do I access the Eco Solution settings?
Navigate to MENU m → System → Eco Solution → ENTER E.
What does the Power Saving Mode do?
Power Saving Mode reduces the power consumption by adjusting the screen brightness. The available settings are Off / Low / Medium / High.
What does the Screen Lamp Schedule do?
Screen Lamp Schedule enables or disables the lamp schedule. When enabled, the panel brightness will change to the brightness set in Lamp at a specified time. The panel brightness can be adjusted from 0-100, where 100 is the brightest.
What is the Auto Power Off feature?
The product will automatically turn off if no buttons are pressed on the remote or front panel within a select amount of hours to prevent overheating. The options are Off (Recommended), 4 hours, 6 hours, and 8 hours.
How do I access the Temperature Control settings?
Navigate to MENU m → System → Temperature Control → ENTER E.
What is the function of the System Temperature Control?
This function detects the internal temperature of the product, and you can specify the acceptable temperature range. The default temperature is 77 °C. The recommended operating temperature is 75 to 80 °C based on an ambient temperature of 40 °C. The screen will become darker if the current temperature exceeds the specified temperature limit. If the temperature continues to rise, the product will power off to prevent overheating.
How do I set the Device ID?
Select a number using the up and down arrows and press E. You can also enter the desired number using the number buttons on the remote control. The range is 0-224.
What are the PC Connection Cable options?
The PC Connection Cable options are RS232C cable for communicating with MDC via the RS232C-stereo cable, and RJ-45 (LAN)/Wi-Fi Network for communicating with MDC via the RJ45 cable.
How do I change the PIN?
Navigate to MENU m → System → Change PIN → ENTER E. Choose any 4 digits for your PIN and enter them in “Enter a new PIN”. Re-enter the same 4 digits in “Enter the PIN again”.
How do I access the ID Settings?
Navigate to MENU m → System → ID Settings → ENTER E.
How do I access the Change PIN settings?
Navigate to MENU m → System → Change PIN → ENTER E.
How do I access the Security settings?
Navigate to MENU m → System → Security → ENTER E.
What is the Safety Lock feature?
Safety Lock restricts the actions that can be carried out by the remote control. The correct PIN must be entered to turn Safety Lock off. The default PIN is 0-0-0-0.
What is the Power On Button setting in the Security menu?
Turning this feature on enables the remote control’s Power button to turn on the device while Safety Lock On is enabled.
What does the Button Lock setting do?
This menu locks the buttons on the product, meaning only the remote can control the product if Button Lock is set to On.
What does the Remote Management setting do?
This setting allows you to either allow or deny external commands to access your device via a network. The changed setting remains even after the product is turned off and on using the Power button or Power switch.
How do I access the General settings?
Navigate to MENU m → System → General → ENTER E.
What does the Smart Security feature do?
Smart Security provides protection against viruses for your display device and connected storage devices. It includes features such as ‘Scan’ to inspect for viruses and ‘Isolated List’ to see items isolated for containing viruses.
What is the HDMI Hot Plug feature?
This feature activates a time delay to turn on a DVI/HDMI source device.
What is the Custom Logo feature?
You can download, select, and set the display time of a custom logo that appears when the product turns on. You can select a custom logo (image/video) or turn off the custom logo display. You must download the custom logo from an external USB device to set it.
What are the custom logo file restrictions for images?
Only bitmap files (aRGB 32bpp format) are supported. The resolution must be between 64×64 and the maximum screen resolution with horizontal and vertical values being multiples of 4.
What are the custom logo file restrictions for videos?
Only TS Stream types are supported. The maximum supported file size is 150 MB. The recommended length is 20 seconds or less.
What is the Game Mode feature?
When connecting to a game console, you can select game mode for a more realistic gaming experience. If you connect other external devices while Game Mode is on, the screen may not be in good condition.
How do I access the Reset System settings?
Navigate to MENU m → System → Reset System → ENTER E.
What does the Reset System function do?
This option returns the current settings under the System menu to the default factory settings.
How do I access the Software Update settings?
Navigate to MENU m → Support → Software Update → ENTER E.
What does the Software Update menu do?
It allows you to upgrade your product software to the latest version. Be careful not to turn off the power until the upgrade is complete, and note that all video and audio settings will return to default settings after the upgrade. You may want to record these settings prior to upgrading to easily reset them.
How do I update the software?
Select Update Now to update the software to the latest version.
How do I access the Contact Samsung information?
Navigate to MENU m → Support → Contact Samsung → ENTER E.
What kind of information can be found in the Contact Samsung menu?
You can find information regarding call centers and how to download products and software. You can also find the product Model Code and Software Version.
How do I access the Reset All settings?
Navigate to MENU m → Support → Reset All → ENTER E.
What does the Reset All function do?
This option returns all the current settings for the display to the default factory settings.
Before calling the Samsung Customer Service Center, what should I do?
Test the product using the product test function. If the problem persists, contact the Samsung Customer Service Center.
How can I test if the product is operating normally?
- Power off both the PC and the product.
- Disconnect all cables from the product.
- Power on the product.
- If “No Signal” is displayed, the product is operating normally. If the screen remains blank, check the PC system, video controller, and cable.
What message appears if the resolution exceeds the supported modes?
The message “Not Optimum Mode” will appear briefly.
What should I do if the screen keeps switching on and off?
Check that the cable between the product and the PC is connected correctly.
Why are there blank spaces on all four sides of the screen when using an HDMI or HDMI-DVI cable?
The blank spaces are caused by the PC or graphics card, and are not related to the product. Adjust the screen size in the HDMI or DVI settings for the graphics card to resolve the problem. If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.
What should I do if the power LED is off and the screen will not switch on?
Make sure that the power cord is connected.
What should I do if “No Signal” is displayed on the screen?
Check that the product is connected correctly with a cable, and that the device connected to the product is powered on. If the screen still does not display properly, connect it with the HDMI Hot Plug function turned On.
What does the “Not Optimum Mode” message mean?
This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and frequency. Refer to the Standard Signal Mode Table and set the maximum resolution and frequency according to the product specifications.
What should I do if the images on the screen look distorted?
Check the cable connection to the product.
What should I do if the screen is not clear or blurry?
Set the resolution and frequency to the recommended level.
What should I do if the screen appears unstable and shaky?
Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to ‘Preset Timing Modes’.
What should I do if the screen is too bright or too dark?
Adjust Brightness and Contrast.
What should I do if the screen color is inconsistent?
Go to Picture and adjust the Color Space Settings settings.
What should I do if white does not really look white?
Go to Picture and adjust the White Balance settings.
What does it mean if there is no image on the screen and the power LED blinks every 0.5 to 1 second?
The product is in power-saving mode. Press any key on the keyboard or move the mouse to return to the previous screen.
What should I do if the product turns off automatically?
If a PC is connected to the product, check the power status of the PC. Make sure the power cable is connected properly to the product and power outlet. If the signal from a connected device is not detected, the product automatically turns off after 10 to 15 minutes.
What can cause the screen display to appear corrupted?
Encoded video content may cause the display to appear corrupted in scenes featuring fast-moving objects. Low signal level or low picture quality may also cause the display to appear corrupted.
What can cause static on the display?
A cell phone within a one-meter radius may cause static.
What should I do if the brightness and color do not look normal?
Go to Picture and adjust the screen settings such as Picture Mode, Color, Brightness, and Sharpness. Go to System and adjust the Eco Solution settings, or reset the screen settings to the default settings.
What should I do if I see red, green, and blue on the screen?
Check the cable connections. This issue may also happen when the panel of the product is defective, and you should contact a Samsung Service Center to resolve the issue.
What should I do if the display looks unstable and then freezes?
The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable. Change the PC resolution to the recommended resolution.
Why can’t the screen be displayed in full screen?
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen. A video with an aspect ratio different from the product can cause a black bar to appear at the top and bottom of the screen. Change the screen size setting to full screen on the product or source device.
What should I do if there is no sound?
Check the connection of the audio cable or adjust the volume. Check the volume. If the volume is too low, adjust the volume on the PC sound card or software program.
What should I do if video is available but there is no sound?
If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used, make sure the audio cable is properly connected to the audio input port on the product and check the audio output settings for the source device. If a DVI-HDMI cable is used, a separate audio cable is required. If the product has a headphone port, make sure nothing is connected to it. Reconnect the power cable to the device and then reboot the device.
What should I do if there is static coming from the speakers?
Check the cable connection. Make sure a video cable is not connected to an audio input port. Check the signal strength after connecting a cable. Low signal level can cause corrupted sound.
What should I do if the remote control does not work?
Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat. Check for power failure. Make sure that the power cord is connected. Check for any special lighting or neon signs switched on in the vicinity.
What should I do if a beeping sound is heard when my PC is booting?
If a beeping sound is heard when your PC is booting, have your PC serviced.
What should I do if the icons can be touched but the drawings cannot?
Use the provided product-specific pen.
What should I do if touching does not work when a PC connection is used?
Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using a USB cable.
What should I do if two pens do not work well?
Make sure that there is enough space between the two pens at multi-touching.
What should I do if touches break, the reaction speed gets slow, and so on?
Make sure that there are no foreign substances on the screen surface. Check whether the screen is broken. Make sure that the product is not exposed to direct sunlight.
Is it normal for the product to smell like plastic?
Yes, the plastic smell is normal and disappears over time.
What should I do if the monitor appears tilted?
Remove and then attach the stand again to the product.
What should I do if audio or video cuts out intermittently?
Check the cable connection and connect it again if required. Use a standard cable.
Are small particles on the edges of the product normal?
Yes, the particles are part of the product design and the product is not defective.
What should I do if the message “The defined resolution is not currently supported” appears when I try to change the PC resolution?
The message “The defined resolution is not currently supported.” appears if the input source resolution exceeds the maximum resolution of the display. Change the PC resolution to a resolution supported on the display to resolve the issue.
What should I do if there is no sound from the speakers in HDMI mode when a DVI-HDMI cable is connected?
DVI cables do not transmit sound data. Make sure to connect the audio cable to the correct input jack to enable audio.
When does the HDMI Black Level function properly?
This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable.
What should I do if there is no sound in HDMI mode and displayed picture colors may not look normal, or video or sound may not be available?
This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. Connect an audio cable along with the HDMI cable. Some PC graphics cards may not automatically recognize HDMI signals that do not include sound, and in this case, manually select a sound input.
How do I set sound input for a DVI connection from the PC?
Set the sound input to PC Audio In (Stereo ports) in the PC settings.
What should I do if HDMI-CEC does not work?
To use several external devices compatible with the HDMI-CEC feature that are connected to the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices. Operating an external device when its HDMI-CEC feature is enabled may automatically stop other external devices. To change HDMI-CEC settings, refer to the device user guide or contact the device manufacturer for assistance.
What should I do if, in power-saving mode, when the input source is DisplayPort, PC display settings cannot be saved?
Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the set is turned on.
What should I do if, when booting the PC with the input source set to DisplayPort, the BIOS and booting screens do not appear?
Boot the PC when the set is turned on or when the input source is not DisplayPort.
How can I change the frequency?
Set the frequency on your graphics card.
- Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings.
- Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings.
- Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
- Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust Resolution and adjust the resolution.
- Windows 8: Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution and adjust the resolution.
- Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
- Windows 7: Set power-saving mode in Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings or BIOS SETUP on the PC.
- Windows 8: Set power-saving mode in Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings or BIOS SETUP on the PC.
- Windows 10: Set power-saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
What are the horizontal and vertical frequency ranges for the product?
| Synchronization | Horizontal Frequency | Vertical Frequency |
|---|---|---|
| General | 30 – 81 kHz | 48 – 75 Hz |
| DisplayPort | 30 – 134 kHz | 56 – 75 Hz |
| HDMI | 30 – 90 kHz | 24 – 75 Hz |
What are the optimum and maximum resolutions for the product?
The optimum and maximum resolutions are 1920 x 1080 @ 60 Hz and 3840 x 2160 @ 60 Hz.
What is horizontal frequency?
Horizontal frequency is the time required to scan a single line from the left to the right side of the screen, measured in kHz.
What is vertical frequency?
Vertical frequency is the rate at which a single image is displayed repeatedly per second, also known as the refresh rate, and is measured in Hz.
When can I be charged for a service technician visit even if the product is under warranty?
- If the issue is not a product defect, such as cleaning, adjustment, explanation, or re-installation.
- If instructions are requested on how to use the product or simply adjusts options without disassembling the product.
- If the defect is caused by external environmental factors like the internet, antenna, or wired signals.
- If a product is reinstalled or devices are connected additionally after the initial installation.
- If the product is reinstalled to move to a different spot or house.
- If the customer requests instructions on how to use another company’s product, network, or program.
- If the customer requests software installation and setup for the product.
- If a service technician removes or cleans dust or foreign materials inside the product.
- If the customer requests additional installation after purchasing the product through home shopping or online.
- If the product damage is caused by the customer’s mishandling, wrong repair, external impact, using unspecified supplies, repair by non-authorized personnel, remodeling, using incorrect voltage, or not following the user manual’s cautions.
- If the product fails by natural disaster, or if consumable components are used up.
- If the customer requests service when the product has no defect.
What are some recommendations to prevent afterimage burn-in?
- Turn off the product when not in use for long periods, or activate the Power Saving mode or run a moving screen saver.
- Change the colors regularly.
- Avoid combinations of text and background colors with contrasting brightness.
What are the supported resolutions?
| IBM | Resolution | Horizontal Frequency (kHz) | Vertical Frequency (Hz) | Pixel Clock (MHz) | Sync Polarity (H/V) |
|---|---|---|---|---|---|
| 640 x 480 | 31.469 | 59.940 | 25.175 | -/- | |
| 720 x 400 | 31.469 | 70.087 | 28.322 | -/+ | |
| MAC | 640 x 480 | 35.000 | 66.667 | 30.240 | -/- |
| 832 x 624 | 49.726 | 74.551 | 57.284 | -/- | |
| 1152 x 870 | 68.681 | 75.062 | 100.000 | -/- | |
| VESA | 640 x 480 | 31.469 | 59.940 | 25.175 | -/- |
| 640 x 480 | 37.861 | 72.809 | 31.500 | -/- | |
| 640 x 480 | 37.500 | 75.000 | 31.500 | -/- | |
| 800 x 600 | 35.156 | 56.250 | 36.000 | +/+ | |
| 800 x 600 | 37.879 | 60.317 | 40.000 | +/+ | |
| 800 x 600 | 48.077 | 72.188 | 50.000 | +/+ | |
| 800 x 600 | 46.875 | 75.000 | 49.500 | +/+ | |
| 1024 x 768 | 48.363 | 60.004 | 65.000 | -/- | |
| 1024 x 768 | 56.476 | 70.069 | 75.000 | -/- | |
| 1024 x 768 | 60.023 | 75.029 | 78.750 | +/+ | |
| 1152 x 864 | 67.500 | 75.000 | 108.000 | +/+ | |
| 1280 x 720 | 45.000 | 60.000 | 74.250 | +/+ | |
| 1280 x 800 | 49.702 | 59.810 | 83.500 | -/+ | |
| 1280 x 1024 | 63.981 | 60.020 | 108.000 | +/+ | |
| 1280 x 1024 | 79.976 | 75.025 | 135.000 | +/+ | |
| 1366 x 768 | 47.712 | 59.790 | 85.500 | +/+ | |
| 1440 x 900 | 55.935 | 59.887 | 106.500 | -/+ | |
| 1600 x 900 | 60.000 | 60.000 | 108.000 | +/+ | |
| 1680 x 1050 | 65.290 | 59.954 | 146.250 | -/+ | |
| 1920 x 1080 | 67.500 | 60.000 | 148.500 | +/+ | |
| 2560 x 1440 | 88.787 | 59.951 | 241.500 | +/- | |
| 3840 x 2160 | 133.313 | 59.997 | 533.250 | +/- | |
| CEA | 3840 x 2160 | 133.313 | 59.997 | 533.250 | +/- |
| 3840 x 2160 | 67.500 | 30.000 | 297.000 | -/- | |
| 3840 x 2160 | 135.000 | 60.000 | 594.000 | -/- |
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