SAMSUNG HW-Q910D (01) PDF MANUAL

The package typically includes:

Soundbar Main Unit

Soundbar Remote Control (AH81-15047A) / Batteries (AAA x 2)

Subwoofer

Power Cord (Soundbar, Subwoofer) (3903-001117) x 2

HDMI Cable (BN39-02661A)

Wall Mount Guide (AH63-04369C)

Holder-Screw (AH61-04110A) x 2

Screw (6001-001202) (M4 x L10) x 2

Bracket-Wall Mount (AH61-04119A) x 2

Rubber-Foot (BN67-00398L) x 4

Wireless Surround Speaker SET (PS-RQ910D) (HW-Q910D/HW-Q850D Only):

Wireless Receiver Module

Surround Speaker x 2

Power Cord (3903-001117)

Speaker Cable (AH81-02137A) x 2

Notes:

For more information about the power supply and power consumption, refer to the label attached to the product (Label: Rear of the Soundbar Main Unit).

To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.

Design, specifications, and App screen are subject to change without prior notice.

The appearance of the accessories may differ slightly from the illustrations.

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.

Weight and dimensions are approximate.

(Multi Function) Button (HW-Q910D / HW-Q850D models):

In standby mode, press to turn on the Soundbar.

Press to change the input source.

(Power) Button (HW-QS730D model):

Turns the power on and off.

+/- (Volume) Button:

Adjusts the volume.

(Mic On/Off) Button (HW-Q910D / HW-Q850D models):

Press the button to turn the microphone on or off. When the microphone is off, the LED indicator will glow red.

(Source) Button (HW-QS730D model):

Press to change the input source.

Display:

Displays the product’s status and current mode (TV ARC or eARC → HDMI → Wi-Fi → BT → D.IN).

Notes:

When you plug in the power cord, the power button will begin working in 4 to 6 seconds.

When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.

If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

POWER: Connect the Soundbar’s power cord.

SERVICE: Connect a USB storage device to upgrade the product’s software.

DIGITAL AUDIO IN (OPTICAL): Connect to the digital (optical) output of an external device.

HDMI: Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.

HDMI TO TV (eARC/ARC): Connect to the HDMI jack on a TV.

Notes:

When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.

Do not connect this unit or other components to an AC outlet until all connections between components are complete.

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

Power: Turns the Soundbar on and off.

Auto Power Down Function: The unit turns off automatically in TV ARC or eARC / HDMI / Wi-Fi / BT / D.IN mode if there is no audio signal for 18 minutes.

Source: Press to select a source connected to the Soundbar.

Voice Feedback On/Off: Press and hold the Source button for 5 seconds while the Soundbar is off (Standby mode) to turn Voice Feedback on (“AUI ON”) or off (“AUI OFF” – Default).

Bluetooth PAIR: Switch the Soundbar to Bluetooth pairing mode. Press the button and wait for the “BT PAIRING” screen to connect to a new Bluetooth device.

Mute: Press to mute the sound. Press it again to unmute.

SOUND MODE: By pressing the button, you can select the desired audio mode:

Standard: Outputs the original sound.

Surround: Provides a wider sound field than standard.

Game Pro: Provides stereoscopic sound for gaming.

Adaptive Sound: Analyzes content in real time and automatically provides the optimal sound field.

CH LEVEL: By pressing the button, you can adjust the volume of each speaker:

Select Center level, Side level, Wide level, or Front Top level in Sound Settings, then adjust volume between -6 to +6 using Up/Down buttons.

If Surround Speakers are connected, select Rear level and adjust volume within a -6 to +6 range using Up/Down buttons.

CH LEVEL specifications may differ with the respective model.

Sound Control: By pressing the button, you can set audio functions like SpaceFit Sound, AVA, Voice enhance mode, Night mode, Sync, Surround speaker mode, Virtual, Private Rear Sound, and Sound Grouping. Adjust the desired item using the Up/Down buttons.

Play / Pause: Press to play or pause music.

Up/Down/Left/Right: Press the indicated areas to select Up/Down/Left/Right.

Music Skip: Press Right for next file, Left for previous file.

ID SET: While powered off, press and hold the Up button for 5 seconds to perform ID SET if Subwoofer or Surround Speakers are not connected or need reconnection.

Info ( i ): Press to display information about the active function or codec. In BT mode, shows connected device or “BT ready”.

WOOFER LEVEL: Push the button up or down to adjust the level of the woofer (bass).

VOLUME (Button): Push the button up or down to adjust the volume.

Mute: Press the VOL button to mute/unmute.

TONE CONTROL: Press the button to adjust treble or bass volume (enabled in Sound modes excluding Standard). Select TREBLE or BASS in Sound Settings, then adjust volume between -6 to +6 using Up/Down buttons. Changing bass level also adjusts woofer level.

Press the (Sound Control) button on the remote, then use the Up/Down buttons to select and adjust the following functions:

Active Voice Amplifier (AVA): (Not supported by HW-QS730D) Analyzes external noise to keep voice audio clear. No data is saved.

Voice enhance mode: Enhances spoken dialog in movies and TV.

Night mode: Optimizes for nighttime viewing with lower volume but clear dialog.

Sound Grouping: (Requires Surround Speakers connected) Soundbar main unit and Surround Speakers play the entire sound, ideal for large groups. Initially activated when speakers connect, remains available after. No sound differences between Sound modes when enabled. Sound output uses specific predetermined units, varying by model.

Private Rear Sound: (Requires Surround Speakers connected) Sound comes out only from the Surround Speakers. Soundbar main unit and Subwoofer are silent. No sound differences between Sound modes when enabled. Turns off when power is turned off or Surround Speaker connection is lost. Menu activates only when Surround Speakers are connected. Turns off automatically if Q-symphony is active.

Sync: If video and audio are unsynchronized, select Sync and set audio delay between 0-300 milliseconds using Up/Down buttons. (Only supported for some functions).

Virtual Speaker: Turn ON/OFF using the Up/Down buttons.

7 Band EQ: Press and hold the (Sound Control) button for about 5 seconds. Select frequency bands (150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, 10kHz) using Left/Right buttons. Adjust each band between -6 to +6 using Up/Down buttons. (Ensure Sound mode is set to “Standard”).

Note: The Surround Speakers will not produce sounds for 2 channel output while Standard mode is in use. To enable sound for the Surround Speakers, change the effect mode to Surround.

This function allows you to control the Soundbar volume with your TV’s IR remote control. It does not work with Bluetooth remote controls (those requiring pairing).

Prerequisites:

Set the TV speaker to External Speaker.

Supported TV manufacturers include: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA.

Steps:

1. Turn Off the Soundbar.

2. Push up and hold the WOOFER button on the Soundbar remote for 5 seconds.

3. Each time you perform step 2, the mode switches in the following order, indicated on the Soundbar display:

“OFF-TV REMOTE” (Default mode): Disables TV remote control for Soundbar volume.

“SAMSUNG-TV REMOTE”: Enables a Samsung TV’s IR remote control.

“ALL-TV REMOTE”: Enables a third-party TV’s IR remote control.

1. Connect the Power cord to the Subwoofer first.

2. Connect the Power cord to the Soundbar main unit.

3. Plug both power cords into an electrical outlet. The Subwoofer will automatically connect to the Soundbar when the Soundbar is turned on. The LINK LED on the Subwoofer will turn solid blue.

NOTE:

Connect the Subwoofer power before connecting the Soundbar. The Subwoofer connects automatically upon Soundbar power-on.

If you unplug and reconnect the power cord while the product is on, the Soundbar turns on automatically.

Before starting, check that power cables are connected properly and the Soundbar is turned off.

1. Turn off the Soundbar main unit.

2. Press and hold the ID SET button on the rear of the subwoofer for at least 5 seconds. The red indicator turns off, and the blue indicator blinks fast.

3. Press the Up button on the remote control for 5 seconds.

4. “ID SET” will appear briefly on the Soundbar display, and then disappear.

5. The Soundbar will automatically power on when ID SET is complete.

6. Check if the LINK LED on the rear of the Subwoofer is solid blue. This indicates a successful connection.

1. Turn off the soundbar.

2. Press the Left button on the remote control for 5 seconds.

3. Follow the steps for “Manually connecting the Subwoofer”.

NOTE:

If the main unit is powered off, the wireless subwoofer enters standby mode; the STANDBY LED turns red after blinking blue several times.

Interference may occur if devices using the same frequency are near the Soundbar.

Maximum wireless signal distance is about 32.8 ft (10 m), varying by environment. Steel-concrete or metallic walls may block the signal.

The surround speaker system is supported by applicable models only.

CAUTION:

Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.

For optimal listening performance, ensure the area around the wireless subwoofer is clear of obstructions.

1. Connect the Wireless Receiver Module to 2 Surround Speakers:

Use the color-coded speaker cables.

Connecting cables to Wireless Receiver Module:

Insert the grey plug into the grey jack.

Insert the blue plug into the blue jack.

Connecting cables to surround speakers:

Match the cable from the grey jack to the speaker with the grey label.

Match the cable from the blue jack to the speaker with the blue label.

Insert the red and black ends of each cable into the corresponding red and black jacks on the speaker (Labels are on the back).

2. Check standby status after plugging into an electrical outlet:

Plug in the Wireless Receiver Module.

The LINK LED indicator (blue LED) should blink. If not, press the ID SET button on the back of the module with a pen tip for 5-6 seconds until the LINK LED blinks blue.

3. Configure “ID SET” using the Soundbar’s remote control:

Turn off the Soundbar main unit.

Press the Up button on the remote control for 5 seconds.

“ID SET” appears briefly on the Soundbar display, then disappears.

The Soundbar powers on automatically when ID SET is complete.

4. Check connection:

Verify the LINK LED on the Wireless Receiver Module is solid blue.

CAUTION: If your Soundbar was playing music when it connects to the PS-RQ910D, you may hear some stuttering from the woofer as the connection finalizes.

CAUTION:

If both HDMI and optical cables are connected, the HDMI signal is prioritized.

Connect the HDMI cable to the ports marked ARC or eARC on both the TV and Soundbar.

Use an HDMI cable certified by HDMI.org (coreless recommended, or cored less than 0.55 inches/14 mm diameter).

Steps:

1. With the Soundbar and TV off, connect an HDMI cable from the HDMI TO TV (eARC/ARC) port on the Soundbar to the HDMI IN (ARC/eARC) port on your TV.

2. Turn on the Soundbar and TV.

3. “TV ARC” or “TV eARC” should appear on the Soundbar display, and TV sound will play.

If TV sound isn’t output, press the (Multi Function) / (Source) button on the Soundbar top panel or the (Source) button on the remote to select “TV ARC” mode.

If “TV ARC” doesn’t appear, ensure the cable is in the correct port.

For eARC connection, the eARC function in the TV menu must be set to On (e.g., Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)). Refer to your TV manual.

Use the TV’s remote control to adjust the Soundbar volume.

NOTE:

This function may not work if the HDMI cable doesn’t support ARC.

If broadcast audio is Dolby Digital and TV’s “Digital Output Audio Format” is PCM, change it to Dolby Digital for better sound quality (TV menu terms may vary).

ARC/eARC protocols support Dolby Atmos®. Ensure content supports Dolby Atmos®.

Pre-connection Checklist:

If both HDMI and optical cables are connected, HDMI signal is received first.

If using an optical cable with terminal covers, remove the covers.

Steps:

1. With the TV and Soundbar turned off, connect an optical cable (not supplied) from the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar to the OPTICAL OUT port on the TV.

2. Turn on the Soundbar and TV.

3. Press the (Multi Function) / (Source) button on the Soundbar top panel or the (Source) button on the remote control to select the “D.IN” mode.

4. TV sound will output from the Soundbar.

Allows stereo sound without cables. Only one Samsung TV at a time. Check TV specifications for Bluetooth support.

Initial Connection:

1. Put the Soundbar in pairing mode:

Press the PAIR button on the remote control to enter “BT PAIRING” mode.

OR

a. Press the (Multi Function) / (Source) button on the top panel, select “BT”. It changes to “BT PAIRING” or “BT READY”.

b. If “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel for over 5 seconds until “BT PAIRING” displays.

2. On the Samsung TV, select Bluetooth mode (e.g., Home → Menu → Settings → All Settings → Sound → Sound Output → Bluetooth Speaker List).

3. Select “Soundbar Q-Series” from the TV’s list. (Look for “Need Pairing” or “Paired”). Select the message to establish connection.

4. Once connected, [TV Name] → “BT” appears on the Soundbar display. You can now hear TV sound.

Use “BT READY” mode to reconnect after the first time.

If the device fails to connect:

If “Soundbar Q-Series” exists in the TV’s speaker list, delete it.

Repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV:

Press the (Multi Function) / (Source) button on the Soundbar top panel or the (Source) button on the remote to select any mode other than “BT”.

Disconnecting may take time as the TV needs to receive a response (time varies by TV model).

BT READY: In this mode, you can reconnect a previously connected Samsung TV or mobile device.

BT PAIRING: In this mode, you can connect a new device. To enter, press the PAIR button on the remote, or press and hold the (Mic On/Off) / (Source) button on the Soundbar top panel for more than 5 seconds while in “BT” mode.

Place a new device within 3.28 ft (1 m) for initial pairing.

If asked for a PIN code, enter <0000>.

Soundbar turns off automatically after 18 minutes in the Ready state.

Bluetooth search/connection may fail if:

There’s a strong electrical field around the Soundbar.

Multiple Bluetooth devices are paired simultaneously.

The Bluetooth device is off, misplaced, or malfunctioning.

Keep electronic devices generating electromagnetic waves (microwaves, wireless LAN, etc.) away from the Soundbar main unit.

To activate/deactivate the Bluetooth function: Press the TONE CONTROL button on the remote for 30 seconds to turn Bluetooth On / Off.

Pre-connection Checklist:

Wi-Fi connection is available only on Samsung TVs.

Ensure the wireless router (Wi-Fi) is on and the TV is connected to it.

TV and Soundbar must connect to the same wireless network (Wi-Fi).

If your router uses a DFS channel, you cannot establish a Wi-Fi connection. Contact your ISP.

TV menus may vary by year. Refer to your TV manual.

Connect the Soundbar to the wireless router first via the SmartThings app (See mobile device Wi-Fi connection instructions).

Steps:

1. Connect the Soundbar to Wi-Fi using the SmartThings app.

2. Change the TV’s input source to Soundbar via the Audio menu.

For Samsung TVs (2017 or later): Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar Q-Series (Wi-Fi).

NOTE:

Wi-Fi Dolby Atmos is available on some Samsung TVs and Soundbar models.

The Soundbar will restart automatically if you turn Wi-Fi on/off.

To activate/deactivate Wi-Fi connection: Press the CH LEVEL button on the remote control for 30 seconds.

When the Soundbar connects to a compatible Samsung TV, Q-Symphony allows simultaneous sound playback through both the Soundbar and the TV speakers for a richer, more three-dimensional surround effect.

When connected, the “Q-Symphony” menu appears in the TV’s Sound Output settings (Settings → All Settings → Sound → Sound Output).

Select this option on the TV to enable the function.

NOTE:

Operation depends on the Codec supported by the TV.

Supported only when HDMI, Optical Cable (not supplied), or Wi-Fi is connected.

The message displayed may differ depending on the TV model.

Ensure TV and Soundbar are connected to the same wireless router/frequency if using Wi-Fi.

Available on select Samsung TVs and Soundbar models.

This function analyzes the listening space using the Soundbar’s microphone (HW-Q910D/HW-Q850D only) to provide optimal sound. Optimization is automatic.

Method 1: Connecting via Soundbar (HW-Q910D/HW-Q850D models)

1. Press the (Sound Control) button on the remote. “SPACEFIT SOUND OFF” appears.

2. Press the Up button on the remote. “ON” appears, enabling SpaceFit Sound.

3. Press the Down button to turn it off. “OFF” appears.

Available in all Sound modes.

Method 2: Connecting via TV

Enable the Adaptive Sound+ mode in your Samsung TV menu: (Home → Menu → Settings → All Settings → General → Intelligent Mode Settings → Adaptive Sound+).

The Soundbar’s sound mode automatically changes to Adaptive Sound+ when this TV mode is enabled.

NOTE:

This function works when the Soundbar is connected to compatible Samsung TVs.

HW-QS730D models support only Method 2 (“Connecting via TV”).

Pre-connection Checklist:

If the device’s Audio Output options include Secondary Audio, set it to Off.

Ensure the content supports Dolby Atmos® / DTS:X.

Steps:

1. Connect an HDMI cable from the HDMI OUT port on the external device to the HDMI port on the bottom of the Soundbar.

2. Connect the supplied HDMI cable from the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar to the HDMI IN (ARC/eARC) port on the TV.

3. Turn on the Soundbar, TV, and the external device.

4. Press the (Multi Function) / (Source) button on the Soundbar top panel or the (Source) button on the remote to select “HDMI” mode.

5. The Soundbar display shows “HDMI”, and it will start playing sounds. “DOLBY ATMOS” or “DTS:X” will appear if the respective format is active.

NOTE:

Refer to the “Output specifications for the different sound effect modes” for details when playing Dolby Atmos® / DTS:X.

Configure audio output on your BD player/other device: Open settings, go to audio output options, and select “Bitstream (unprocessed)” or ensure “No Encoding” is selected for Bitstream. (Example: Samsung BD Player: Home Menu → Sound → Digital Output → select Bitstream (unprocessed)).

Supported UHD Signals Specification (3840 x 2160p):

Supported specification may vary depending on the connected external device or usage conditions.

1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar main unit to the OPTICAL OUT port on the external device (e.g., BD/DVD player, set-top box, game console).

2. Turn on the Soundbar and the external device.

3. Press the (Multi Function) / (Source) button on the Soundbar top panel or the (Source) button on the remote control to select the “D.IN” mode.

4. The Soundbar will play sounds from the external device.

Allows stereo sound without cables. When a paired device connects with the Soundbar off, it turns on automatically.

Initial Connection:

Ensure the device is within 3.28 ft (1 m).

1. Put the Soundbar in pairing mode:

Press the PAIR button on the remote control (“BT PAIRING” appears).

OR

a. Press the (Multi Function) / (Source) button on the top panel, select “BT”. It changes to “BT PAIRING” or “BT READY”.

b. If “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel for over 5 seconds until “BT PAIRING” displays.

2. On your mobile device, select “Soundbar Q-Series” from the Bluetooth device list.

3. Once connected, [Mobile Device Name] → “BT” appears on the Soundbar display.

4. Play music files from the connected device through the Soundbar.

Use “BT READY” mode to reconnect after the first time.

If the device fails to connect:

If “Soundbar Q-Series” exists in the mobile device’s speaker list, delete it.

Repeat steps 1 and 2.

Place new devices within 3.28 ft (1 m) for pairing.

PIN code, if required, is <0000>.

Soundbar auto powers off after 18 minutes in Ready state.

Connection issues may occur due to strong electrical fields, multiple paired devices, or if the Bluetooth device is off/malfunctioning.

Keep devices generating electromagnetic waves (microwaves, wireless LAN) away.

Soundbar supports SBC data (44.1kHz, 48kHz).

Connect only to devices supporting A2DP (AV) profile.

Keep Soundbar and Bluetooth device close for better quality. Connection may break if devices are too far apart or in areas with poor reception.

Noise/malfunction possible if: body contacts transceiver, device is in a corner or behind an obstacle (wall/partition), exposed to radio interference (medical equipment, microwaves, wireless LANs). Obstacles (doors, walls) can impact quality even within range.

Cannot pair with other Bluetooth devices while Bluetooth option is in use.

Wireless interference may occur.

You can disconnect via the Bluetooth device itself (refer to its user manual). The Soundbar will be disconnected. When disconnected, the Soundbar displays “BT DISCONNECTED”.

Press the (Multi Function) / (Source) button on the top panel or the (Source) button on the remote to switch the mode away from “BT”.

Disconnecting takes time as the device needs a response (time varies by device).

When disconnected, the Soundbar displays “BT DISCONNECTED”.

Requires the SmartThings app.

Initial Connection:

1. Install and launch the SmartThings app on your mobile device (smartphone/tablet).

2. Follow the on-screen instructions in the app to add the Soundbar.

An automatic pop-up might appear. If not, press “+” on the Home screen to add the device.

App illustrations may vary based on version.

To change your Wi-Fi connection:

1. Launch the SmartThings app.

2. Tap the Soundbar’s card, then tap the (:) icon.

3. Go to Device Settings > Network Status > Change Wi-Fi network, and follow instructions.

This feature allows playing audio through multiple compatible Samsung Sound devices simultaneously.

Requirements:

Add your Soundbar to the SmartThings app.

Connect at least two compatible audio devices (Samsung Sound devices supporting Wi-Fi released 2024 or later) to the same 5 GHz Wi-Fi network.

Does not support TV sound.

Configuring Group Play:

1. Run the SmartThings app.

2. Add the Soundbar via Wi-Fi if not already done.

3. Tap the Soundbar’s card.

4. Tap Create Group (appears only in Wi-Fi mode). If playing TV sound, the TV connection disconnects.

5. Enable Group Play.

6. Select desired devices (max 4) from the list and tap Apply.

Audio outputs through the host device only initially.

If a device switches source, it’s removed from the group.

If the host connects to a TV, the group is deleted.

Disabling Group Play:

1. Tap the audio device’s card in SmartThings.

2. Tap Edit Group under the audio device icon.

3. Disable Group Play.

To disable individual devices, uncheck them from the list and tap Apply.

This feature may not be available in all countries.

Supports AirPlay®; use the latest iOS, iPadOS, or macOS version.

Setup:

Register the Soundbar with the Samsung SmartThings app first, agreeing to terms.

Ensure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple® device.

Playing Audio:

1. Select the AirPlay icon from an AirPlay-supported app or Control Center on your iPhone®, iPad®, or Mac®.

2. Select the Soundbar from the list of available devices to play the current audio.

Play sound from your mobile device by tapping it on the Soundbar. Compatible with Samsung mobile devices (Android 8.1 or later). May not be supported depending on the device.

Steps:

1. Turn on the Tap Sound function on your mobile device (See “Setting the Tap Sound function” below).

2. Tap the Soundbar with the mobile device. Select “Start now” in the pop-up message window.

3. A Bluetooth connection is established between the mobile device and Soundbar.

4. Play sound from the mobile device through the Soundbar.

Notes:

Function connects via Bluetooth by detecting vibration upon tapping.

Avoid tapping sharp corners. Cover the mobile device with a case. Tap lightly on the wide upper area of the Soundbar.

Update SmartThings app to the latest version.

May not work in power-saving mode.

May not work near devices causing radio interference (e.g., electric devices). Keep interfering devices away.

Setting the Tap Sound function:

1. Open the SmartThings app on the mobile device.

2. Select (Menu → Settings).

3. Set “Tap View, Tap Sound” to On.

Install on a vertical wall only.

Avoid high temperature or humidity locations.

Verify wall strength. If insufficient, reinforce or choose another location.

Use fixing screws/anchors appropriate for your wall type (plaster board, iron board, wood, etc.). Fix support screws into wall studs if possible.

Purchase wall mounting screws: Diameter M5, Length 1 3/8 inches (35 mm) or longer.

Connect cables before mounting.

Ensure the unit is off and unplugged before installation to prevent electric shock.

1. Place the Wall Mount Guide against the wall surface. Ensure it’s level. If mounting below a wall-mounted TV, install the Soundbar at least 2 inches (5 cm) below the TV.

2. Align the Guide’s Center Line with the center of your TV (if mounting below) or the center of the installation area. Fix the Guide to the wall with tape.

3. Push a pen tip or sharp pencil through the center of the A-TYPE images on the Guide to mark holes for support screws. Remove the Guide.

4. Drill holes at the markings using an appropriately sized drill bit. Insert anchors or mollies if markings don’t align with studs, ensuring holes are large enough.

5. Push a screw (not supplied) through each Holder-Screw, then screw each firmly into a support screw hole.

6. Install the 2 Bracket-Wall Mounts onto the bottom of the Soundbar using 2 Screws (M4 x L10). Ensure the hanger part of the Brackets is located behind the rear of the Soundbar.

7. Install the Soundbar with attached Bracket-Wall Mounts by hanging them onto the Holder-Screws on the wall.

8. Slide the Soundbar down, inserting the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, then sliding down so the Brackets rest securely on the Holder-Screws.

1. Attach the 4 Rubber-Feet (BN67-00398L) to the bottom of the Soundbar.

2. Ensure the Rubber-Feet do not lie outside the edges of the TV stand when placing the Soundbar.

3. Carefully place the Soundbar onto the TV stand, aligning the center of the Soundbar with the center of the TV.

4. If applicable (HW-Q910D/HW-Q850D), place the microphones at the front of the stand, ensuring they are not blocked or interfered with by the TV stand itself.

NOTE:

Ensure the Soundbar is placed on a flat, solid surface.

Insufficient gap from the TV may cause voice recognition and acoustic problems.

The illustration may differ from your specific model.

Voice recognition function is not supported by HW-QS730D.

For best microphone performance, keep the Soundbar at least 2 cm away from the TV’s panel.

When the Soundbar is connected to the Internet, software updates occur automatically, even when the Soundbar is off.

The Soundbar must be connected to the Internet for this function.

If the Soundbar’s power cord is disconnected or power is cut off, the Wi-Fi connection terminates. When power returns or the cord is reconnected, turn on the Soundbar and reconnect it to the Internet for Auto Update to resume.

1. Go to the Samsung Electronics website (www.samsung.com), search for your model name under customer support.

2. Download the upgrade file (USB type). Refer to the Upgrade Guide for more details.

3. Unzip the downloaded file to create a folder with the file name.

4. Store this created folder on a USB drive and connect the USB drive to the SERVICE port on the bottom of the Soundbar.

5. Turn on the Soundbar. The product will update within 3 minutes, displaying the message “UPDATE”.

Notes:

Do not turn off the Soundbar or remove the USB during the update.

If “UPDATE” doesn’t appear, remove the power cord, reconnect it, and try again.

No update occurs if the latest version is already installed.

Update may not be supported depending on the USB drive type.

With the Soundbar turned on, press and hold the + and – (Volume) buttons on the top panel simultaneously for at least 5 seconds.

“INIT” will appear on the display, indicating the Soundbar is initialized.

CAUTION: All Soundbar settings are reset to default. Perform only when necessary.

Check if the power cord is correctly inserted into the outlet.

Remove the power cord, then insert it again.

Power cycle the external device connected and try again.

If there’s no signal, the Soundbar automatically turns off after a period. Turn the power back on.

Point the remote directly at the soundbar.

Replace the batteries with new ones.

The microphone is turned off.

Turn on the microphone using the button on the top panel.

Check if the Soundbar volume is too low or muted. Adjust the volume.

Adjust the volume of any connected external device (STB, Bluetooth device, mobile device, etc.).

For TV sound output, ensure Soundbar is selected as the audio output on the TV (Samsung TV: Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar).

Check the cable connection to the Soundbar. Remove and reconnect the cable securely.

Remove the power cord completely, reconnect it, and turn the power on.

Initialize the product and try again.

Check if the LED indicator on the rear of the Subwoofer and Surround Speakers is solid blue. If blinking blue or red, reconnect them.

Ensure there are no obstacles between the Soundbar and Subwoofer/Surround Speakers. Move devices if necessary.

Nearby devices sending radio frequency signals (e.g., microwave, wireless router) may interrupt the connection. Keep the speaker away from such devices.

Remove and reconnect the power plug.

Objects between the Soundbar and Subwoofer/Surround speaker can cause issues. Reposition them to an area without obstacles.

If the Subwoofer/Surround Speaker are far from the Soundbar, sound jitter or delays may occur. Place them closer to the Soundbar.

Jitter or delays can happen if the Soundbar is near devices causing radio interference (e.g., electrical instruments, wireless router). Move the Soundbar away from such devices.

Change the TV network connection status from wireless to wired if possible.

The original volume of the content might be low. Try adjusting the Subwoofer level using the WOOFER LEVEL button on the remote.

Bring the Subwoofer speaker closer to your listening position.

Check if the HDMI cable is properly connected to the ARC/eARC terminal on both devices.

Connection might fail due to the connected external device (set-top box, game console). Try connecting the Soundbar directly to the TV.

Ensure HDMI-CEC is activated on the TV menu (Samsung TV: Home → Menu → Settings → All Settings → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON).

For eARC, ensure the eARC function in the TV menu is set to On (Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)).

Your device might be unable to play the input signal. Change the TV’s audio output format to PCM or Dolby Digital (For a Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → Digital Output Audio Format).

When connecting a new device, ensure the Soundbar is in “BT PAIRING” mode. (Press PAIR on remote or press/hold (Mic On/Off)/(Source) button on the unit for 5+ seconds).

If the Soundbar is connected to another device, disconnect it first.

Remove the Soundbar from the Bluetooth speaker list on the device you want to connect to, then try reconnecting (Samsung TV: Home → Menu → Settings → All Settings → Sound → Sound Output → Bluetooth Speaker List).

Automatic TV connection might be disabled. While in “BT READY”, press and hold the Left button on the remote for 5 seconds to select ON-TV CONNECT. If OFF-TV CONNECT is shown, repeat to switch.

Remove and reconnect the power plug, then try again.

Initialize the product and try again.

Move devices causing radio interference (microwaves, wireless routers) away from the Soundbar.

If the connected device moves too far from the Soundbar, sound may drop. Move the device closer.

If part of your body contacts the Bluetooth transceiver or the product is on metal furniture, sound may drop. Check the installation environment.

Check if your wireless router is turned on.

Turn the router off, then back on, and try again.

If the wireless signal is too weak, the Soundbar won’t connect. Try moving the router closer or removing obstacles between the Soundbar and router.

If using a new wireless router, you need to reconfigure the speaker’s network settings via the SmartThings app.

The Soundbar does not support Wi-Fi 6.

If you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. Turn off the TV first before turning off the Soundbar, or ensure power sync features (like Anynet+ HDMI-CEC) are enabled.

The AVA function will not be available if the microphone is turned off. Ensure the microphone is enabled using the button on the top panel.

If you connect a mobile device to the Soundbar while it’s connected to the TV, the Soundbar will output sound from the mobile device, keeping the TV connection active but silent.

Disconnect the mobile device from the Soundbar, and the TV sound should output again.

Ensure you have registered the Soundbar in the Samsung SmartThings app and agreed to the terms and conditions.

AirPlay won’t work if you delete the Soundbar from the SmartThings app.

Make sure the Soundbar and the Apple device are connected to the same Wi-Fi network.

The Soundbar is compatible with AirPlay on iOS 13.4 or later.

Check if the audio devices are Samsung models released year 2024 or later that support Wi-Fi.

Check if the host device (the one initiating Group Play) is connected to a Wi-Fi network as its source.

Ensure all audio devices intended for the group are connected to the same Wi-Fi network (specifically at 5 GHz).