SAMSUNG HW-Q910B (01) PDF MANUAL

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).

NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Explanation of symbols:

CAUTION – RISK OF ELECTRIC SHOCK. DO NOT OPEN. This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

This symbol indicates that this product has included important literature concerning operation and maintenance.

Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).

AC voltage: Rated voltage marked with this symbol is AC voltage.

DC voltage: Rated voltage marked with this symbol is DC voltage.

Caution. Consult Instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

WARNING:

• To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

• To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

• This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

CAUTION:

• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.

• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

FCC NOTE (for U.S.A):

FCC Compliance Statement: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution:

• Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

• This product satisfies FCC regulations when shielded cables and connectors are used to connect the unit to other equipment. To prevent electromagnetic interference with electric appliances, such as radios and televisions, use shielded cables and connectors for connections.

Class B FCC Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorienting or relocating the receiving antenna.

• Increasing the separation between the equipment and receiver.

• Connecting the equipment to an outlet that is on a different circuit than the radio or TV.

• Consulting the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be co-located or operated in conjunction with any other antenna or transmitter.

CALIFORNIA USA ONLY (Applicable for networking models only.): This Perchlorate warning applies only to primary CR(Manganese Dioxide) Lithium coin cells in the product sold or distributed ONLY in California USA “Perchlorate Material – special handling may apply, See http://www.dtsc.ca.gov/hazardouswaste/perchlorate.” Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website:www.samsung.com/recycling Or call, 1-800-SAMSUNG

WARNING: Cancer and Reproductive Harm – http://www.P65Warnings.ca.gov.

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (3~4 inches). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.

2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.

3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.

CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

HW-Q910B Model:

• (Multi Function) Button: In standby mode, press this button to turn on the Soundbar. Press it again to change the input source.

• +/- (Volume) Button: Adjusts the volume.

• (Mic On/Off) Button: Press the button to turn the microphone on or off.

HW-Q750B Model:

• (Power) Button: Turns the power on and off.

• +/- (Volume) Button: Adjusts the volume.

• (Source) Button: Press this button to change the input source.

Both Models:

• Display: Shows the product’s status and current mode (D.IN → HDMI → Wi-Fi → BT).

Notes:

• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.

• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.

• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

1. POWER: Connect the Soundbar’s AC power cable.

2. SERVICE: Connect a USB storage device to upgrade the product’s software.

3. DIGITAL AUDIO IN (OPTICAL): Connect to the digital (optical) output of an external device.

6. HDMI: Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.

7. HDMI TO TV (eARC/ARC): Connect to the HDMI jack on a TV.

Note:

• When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.

• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

• Power Button: Turns the Soundbar on and off.

• Auto Power Down Function: The unit turns off automatically in D.IN / HDMI / Wi-Fi / BT mode if there is no audio signal for 18 minutes.

• Source Button: Press to select a source connected to the Soundbar.

• Bluetooth PAIR Button: Switch the Soundbar to Bluetooth pairing mode. Press the button and wait for the “BT PAIRING” screen to connect to a new Bluetooth device.

• Mute Button: Press to mute the sound. Press it again to unmute the sound.

• SOUND MODE Button: Select the desired audio mode: Surround, Game, Standard, Adaptive sound.

• Standard: Outputs the original sound.

• Surround: Provides a wider sound field than standard.

• Game: Provides stereoscopic sound for gaming immersion.

• Adaptive sound: Analyzes content in real time and automatically provides the optimal sound field.

• CH LEVEL Button: Adjust the volume of each speaker (Center level, Side level, Wide level, Front Top level, Rear level – if Surround Speakers are connected). Select the level and use Up/Down buttons to adjust between -6 to +6.

• Sound Control Button: Set audio functions like Spacefit sound, AVA, Voice enhance mode, Night mode, Sync, Virtual using Up/Down buttons. (Spacefit sound and AVA not supported by Q750B).

• Voice enhance mode: Enhances dialogue.

• Night mode: Optimizes for night viewing (lower volume, clear dialogue).

• 7 Band EQ (Press and Hold 5 sec): Adjust sound for 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, 10kHz using Left/Right buttons, adjust level (-6 to +6) using Up/Down buttons (in Standard mode).

• Sync: Adjust audio delay (0-300ms) using Up/Down buttons if video and audio are not synchronized.

• Virtual Speaker: Turn ON/OFF using Up/Down buttons.

• Play/Pause Button: Play or pause music.

• Up/Down/Left/Right Navigation Button: Select or set functions.

• Music Skip: Right for next file, Left for previous file.

• ID SET (Press and Hold Up 5 sec when powered off): Use for Subwoofer/Surround Speaker reconnection.

• Info Button: Display information about the active function or codec. In BT mode, shows connected device or “BT ready”.

• WOOFER LEVEL Button: Push up or down to adjust the woofer (bass) level.

• VOLUME Button: Push up or down to adjust the volume. Press to mute/unmute.

• TONE CONTROL Button: Adjust treble or bass volume (-6 to +6) using Up/Down buttons (enabled in sound modes excluding Standard). Adjusting bass level also adjusts woofer level.

AVA analyzes external noise in real time while the soundbar is playing, so that voice audio can always be heard clearly. No data is saved during the analysis. This function is not supported by the Q750B model.

• WOOFER (Up) Button (Press and Hold 5 sec): TV remote control On/Off (Standby). Switches between “OFF-TV REMOTE” (Default), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.

• Up Button (Press and Hold 5 sec when powered off): ID SET for manual Subwoofer/Surround Speaker connection.

• (Sound Control) Button (Press and Hold 5 sec): Access 7 Band EQ adjustment.

Note: The Surround Speakers will not produce sounds for 2 channel output while Standard mode is in use. To enable sound for the Surround Speakers, change the effect mode to Surround.

This function allows you to control the Soundbar volume using the IR remote control of your TV (Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA). Bluetooth remote controls are not supported.

1. Ensure the TV speaker setting is set to External Speaker.

2. Turn Off the Soundbar.

3. Push up and hold the WOOFER button on the Soundbar remote for 5 seconds.

4. Each time you push and hold the WOOFER button up for 5 seconds, the mode cycles:

• OFF-TV REMOTE (Default): Disables TV remote control.

• SAMSUNG-TV REMOTE: Enables a Samsung TV’s IR remote control.

• ALL-TV REMOTE: Enables a third-party TV’s IR remote control.

The selected mode will be shown on the Soundbar display.

1. Connect the Power cord to the Subwoofer first.

2. Connect the Power cord to the Soundbar.

3. Connect both power cords to electrical outlets. The Subwoofer should automatically connect wirelessly when the Soundbar is turned on (LINK LED on the Subwoofer will be solid blue).

Note:

• Connect the Subwoofer power before connecting the Soundbar.

• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.

Before starting, ensure power cables are connected properly and the Soundbar is turned off.

1. Turn off the Soundbar main unit.

2. Press and hold the ID SET button on the rear of the subwoofer for at least 5 seconds. The red indicator will turn off, and the blue indicator will blink.

3. Press the Up button on the remote control for 5 seconds.

4. The “ID SET” message will appear briefly on the Soundbar display, and then the Soundbar will automatically power on.

5. Check if the LINK LED on the rear of the Subwoofer is solid blue. This indicates a successful connection.

Note:

• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED will turn red after blinking blue several times.

• Interference may occur if other devices using the same frequency are near the Soundbar.

• Maximum wireless signal distance is about 32.8 ft (10 m), but can vary. Walls may block the signal.

• The surround speaker system is supported by applicable models only.

CAUTION:

• Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.

• For optimal listening performance, ensure the area around the wireless subwoofer is clear of obstructions.

1. Connect the Wireless Receiver Module to 2 Surround Speakers:

• Use the color-coded speaker cables.

• Insert the grey plug into the grey jack on the Wireless Receiver.

• Insert the blue plug into the blue jack on the Wireless Receiver.

• Match the speaker cable connected to the grey jack to the speaker with the grey label.

• Match the speaker cable connected to the blue jack to the speaker with the blue label.

• Insert the red and black ends of each speaker cable into the corresponding red and black jacks on the back of the appropriate speaker.

2. Check the standby status after plugging into an electrical outlet:

• Plug the Wireless Receiver Module’s power cord into an outlet.

• The LINK LED indicator (blue LED) on the Wireless Receiver Module should blink. If it doesn’t blink, press the ID SET button on the back of the module with a pen tip for 5-6 seconds until the LINK LED indicator blinks blue.

3. Configure “ID SET” using the Soundbar’s remote control:

• Turn off the Soundbar main unit.

• Press the Up button on the remote control for 5 seconds.

• “ID SET” will appear briefly on the Soundbar display.

• The Soundbar will automatically power on when ID SET is complete.

4. Check if the LINK LED is solid blue (connection complete):

• A solid blue LINK LED on the Wireless Receiver Module indicates a successful connection.

5. If the SWA-9100 does not connect:

Follow the steps according to the LED Indicator’s status:

• LINK (Blue) On: Connected with the Soundbar.

• LINK (Blue) Blinking: Connection standby status. Check if the Soundbar is turned on. Repeat steps 3 and 4.

• STANDBY (Red) On: Connection failure. Check if the Soundbar is turned on. Press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5-6 seconds until the LINK LED blinks blue. Then, repeat steps 3 and 4.

• Other errors: Contact a Samsung Service Center.

CAUTION: If your Soundbar was playing music when it connects to the SWA-9100, you may hear some stuttering from the woofer as the connection finalizes.

CAUTION:

• Connect to the terminals marked ARC on both the TV and Soundbar.

• High Speed HDMI Cable with Ethernet is recommended.

• If both HDMI and optical cables are connected, HDMI is received first.

Steps:

1. With the Soundbar and TV turned off, connect an HDMI cable from the HDMI TO TV (eARC/ARC) port on the Soundbar to the HDMI IN (ARC/eARC) port on your TV.

2. Turn on the Soundbar and TV.

3. “TV ARC” (or “eARC” if supported and enabled on the TV) should appear on the Soundbar display, and TV sound will play.

• If “TV ARC” does not appear, press the (Multi Function) / (Source) button on the Soundbar or the (Source) button on the remote to select “D.IN”. The display should show “D.IN” then “TV ARC”.

• To use eARC, ensure the eARC function is enabled in your TV’s settings menu (e.g., Samsung TV: Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)).

• You can use the TV remote to control the Soundbar volume.

Note:

• This connection transmits digital video and audio.

• Use a coreless HDMI cable or one with a diameter less than 0.55 inches (14 mm).

• Function requires ARC support on the HDMI cable.

• For Dolby Digital broadcasts, setting the TV’s Digital Output Audio Format to Dolby Digital (instead of PCM) is recommended for better sound quality.

• ARC/eARC supports Dolby Atmos®. Ensure content supports Dolby Atmos®.

Pre-connection Checklist:

• If both HDMI and optical cables are connected, HDMI signal is received first.

• If the optical cable terminals have covers, remove them.

Steps:

1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar to the OPTICAL OUT port on the TV using an optical cable (not supplied).

2. Turn on the Soundbar and TV.

3. Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode.

4. TV sound will be output from the Soundbar.

This allows stereo sound wirelessly. Only one Samsung TV supporting Bluetooth can be connected at a time.

Initial Connection:

1. Put the Soundbar in pairing mode:

• Press the PAIR button on the remote control. OR

• Press the (Multi Function) / (Source) button on the top panel, select “BT”. “BT” changes to “BT PAIRING” automatically (or “BT READY” if there’s a previous connection). If “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel for more than 5 seconds until “BT PAIRING” displays.

2. On your Samsung TV, navigate to the Bluetooth Speaker List (e.g., Home → Menu → Settings → All Settings → Sound → Sound Output → Bluetooth Speaker List).

3. Select “Soundbar Q***B (Bluetooth)” from the list. Choose the “Pair” or “Connect” message if prompted.

4. Once connected, “[TV Name] → BT” appears on the Soundbar display, and you can hear TV sound.

Reconnecting: After the initial connection, use the “BT READY” mode to reconnect.

If the device fails to connect:

• If “Soundbar Q***B” exists in the TV’s speaker list, delete it.

• Repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV:

• Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select any mode other than “BT”. Disconnection may take time as the TV needs to respond.

• BT READY: In this mode, you can reconnect any Samsung TV or mobile device that was connected before.

• BT PAIRING: In this mode, you can connect a new device to the Soundbar. (Enter this mode by pressing the PAIR button on the remote or pressing and holding the (Mic On/Off) / (Source) button on the top panel for more than 5 seconds while in “BT” mode).

• Locate a new device within 3.28 ft (1 m) for initial connection.

• If asked for a PIN code, enter <0000>.

• The Soundbar turns off automatically after 18 minutes in the Ready state (no connection).

• Bluetooth search or connection may fail if:

• There is a strong electrical field around the Soundbar.

• Several Bluetooth devices are paired simultaneously.

• The Bluetooth device is turned off, not in place, or malfunctions.

• Keep devices generating electromagnetic waves (microwaves, wireless LAN) away from the Soundbar main unit.

• The Soundbar supports SBC data (44.1kHz, 48kHz).

• Connect only to devices supporting A2DP (AV). Cannot connect to HF (Hands Free) only devices.

• Keep Soundbar and Bluetooth device close for better quality. Connection may break if out of range.

• Connection may be poor in areas with weak reception.

• Noise or malfunction may occur if:

• Body contacts the transceiver on the Bluetooth device or Soundbar.

• Electrical changes occur in corners or near obstacles (walls, partitions).

• Exposed to radio interference from devices on the same frequency (medical equipment, microwaves, wireless LANs).

• Obstacles like doors and walls can impact sound quality even within range.

• Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.

• This wireless device may experience electrical interference.

Pre-connection Checklist:

• Wi-Fi connection is available only on Samsung TV.

• Ensure your wireless router (Wi-Fi) is turned on and the TV is connected to it.

• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).

• If your router uses a DFS channel, Wi-Fi connection between TV and Soundbar might not be possible. Contact your ISP.

• TV menus may vary by year; refer to your TV manual.

• Connect the Soundbar to the wireless router first (See “Method 2. Connecting via Wi-Fi (Wireless Network)” for mobile devices, page 30).

Steps:

1. Connect the Soundbar to your Wi-Fi network using the SmartThings app (see page 30 instructions).

2. On your Samsung TV (released 2017 or later), change the input source via the Audio menu:

Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar Q***B (Wi-Fi)

Note: The Wi-Fi Dolby Atmos connection is available on some Samsung TVs and some Soundbar models.

Q-Symphony syncs the Soundbar with a compatible Samsung TV to output sound through both devices for optimal surround effect.

1. Connect the Soundbar to the TV using an HDMI Cable, Optical Cable (not supplied), or Wi-Fi.

2. On the TV’s Sound Output menu, select the option that indicates TV + Soundbar (e.g., “TV+[AV] Soundbar series name (HDMI)” or “TV+[AV] Soundbar series name (Wi-Fi)”).

Note:

• Operates according to the Codec supported by the TV.

• Requires HDMI, Optical, or Wi-Fi connection.

• The displayed message may differ by TV model.

• Ensure TV and Soundbar are connected to the same wireless router/frequency for Wi-Fi connection.

• This function is available on some Samsung TVs and some Soundbar models.

Spacefit Sound optimizes sound quality by analyzing the listening space.

Method 1. Connecting via Soundbar (All Sound Modes):

• Use the Soundbar remote control:

• Press (Sound Control) button.

• Navigate using Up/Down buttons from “Spacefit sound Off” to “Spacefit sound On”.

Method 2. Connecting via TV (Samsung TV required):

• Turn on the Adaptive Sound+ mode in your Samsung TV menu:

Home → Menu → Settings → All Settings → General → Intelligent Mode Settings → Adaptive Sound+

• The Soundbar’s sound mode will automatically change to Adaptive Sound+ when this TV feature is enabled.

Note:

• Method 2 works when the Soundbar connects to some Samsung TVs.

• Q750B models support only Method 2 (“Connecting via TV”).

Pre-connection Checklist:

• If the external device’s Audio Output options include Secondary Audio, set it to Off.

• Ensure the content supports Dolby Atmos® / DTS:X.

Steps:

1. Use an HDMI cable to connect the HDMI OUT port on the external device to the HDMI port on the bottom of the Soundbar.

2. Use another HDMI cable to connect the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar to the HDMI IN (ARC/eARC) port on your TV.

3. Turn on the Soundbar, TV, and the external device.

4. Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the “HDMI” mode.

5. The Soundbar display will indicate “HDMI”, and sound playback will begin. “DOLBY ATMOS” or “DTS:X” will appear on the display if the respective format is activated.

Note:

• Configure Dolby Atmos® / DTS:X on your player/device: Open the audio output settings menu and select “Bitstream (unprocessed)” or ensure “No Encoding” is selected for Bitstream output.

• Supported UHD Signals Specification (3840 x 2160p):

• Supported specification may vary depending on the connected external device or usage conditions.

1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar main unit to the OPTICAL OUT port on the external device (e.g., BD/DVD player, Set-top box, Game console).

2. Turn on the Soundbar and the external device.

3. Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode.

4. Your Soundbar will play sounds from the external device.

When connected via Bluetooth, you can hear stereo sound wirelessly. If connected while the Soundbar is off, it turns on automatically.

Initial Connection:

1. Ensure the mobile device is within 3.28 ft (1 m).

2. Put the Soundbar in pairing mode:

• Press the PAIR button on the remote control. OR

• Press the (Multi Function) / (Source) button on the top panel, select “BT”. “BT” changes to “BT PAIRING” automatically (or “BT READY” if there’s a previous connection). If “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel for more than 5 seconds until “BT PAIRING” displays.

3. On your mobile device, scan for Bluetooth devices and select “Soundbar Q***B” from the list.

4. Once connected, “[Mobile Device Name] → BT” appears on the Soundbar display.

5. Play music files from your mobile device through the Soundbar.

Reconnecting: After the initial connection, use the “BT READY” mode to reconnect.

If the device fails to connect:

• If “Soundbar Q***B” exists in the mobile device’s list of paired devices, delete it.

• Repeat steps 1 and 2 of the initial connection.

Disconnecting the Bluetooth device from the Soundbar:

• Refer to your mobile device’s user manual for instructions on disconnecting.

• The Soundbar will display “BT DISCONNECTED” on the front display.

Disconnecting the Soundbar from the Bluetooth device:

• Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode from “BT”.

• Disconnection takes time as the Bluetooth device must receive a response.

• The Soundbar will display “BT DISCONNECTED” on the front display.

The SmartThings app is required for this connection.

Initial Connection:

1. Install and launch the SmartThings app on your mobile device (smartphone or tablet).

2. Follow the on-screen instructions within the app to add the Soundbar.

• An automatic pop-up may appear to add the device. If not, press the “+” button on the Home screen of the app to add the Soundbar manually.

(App illustrations may differ based on the version).

Tap the Soundbar with your compatible Samsung mobile device (Android 8.1 or later) to play the sound from the mobile device through the Soundbar.

Using Tap Sound:

1. Turn on the Tap Sound function on your mobile device (See “Setting the Tap Sound function” below).

2. Gently tap the Soundbar (wide area on the upper portion) with your mobile device. Avoid tapping sharp corners.

3. Select “Start now” in the message window that appears on your mobile device.

4. A Bluetooth connection will be established, and you can play sound from your mobile device through the Soundbar.

Setting the Tap Sound function:

1. On your mobile device, run the SmartThings app.

2. Select (Menu → Settings) in the SmartThings app screen.

3. Set “Tap View, Tap Sound” to On.

Note:

• This function may not be supported depending on the mobile device.

• Using a case on the mobile device is recommended.

• Update the SmartThings app to the latest version.

• Tap Sound does not work when the mobile device is in power-saving mode.

• Function may not work if there are devices causing radio interference nearby. Ensure such devices are placed at a sufficient distance.

This feature allows streaming music, podcasts, and other audio from Apple devices (requires iOS 11.4 or later) to the Samsung Soundbar. Feature availability may vary by country.

1. Ensure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device (iPhone, iPad, or Mac).

2. Select the AirPlay icon from an AirPlay-supported app or the Control Center on your Apple device.

3. Choose the Soundbar from the list of available devices to play the current audio.

• Install on a vertical wall only.

• Do not install in a place with high temperature or humidity.

• Verify the wall is strong enough to support the product’s weight. Reinforce the wall if necessary.

• Use fixing screws or anchors appropriate for your wall type (plaster board, iron board, wood, etc.). Fix support screws into wall studs if possible.

• Purchase wall mounting screws (Diameter: M5, Length: 1 3/8 inches (35 mm) or longer) according to your wall type and thickness.

• Connect cables from the unit to external devices before wall mounting.

• Ensure the unit is turned off and unplugged before installation to prevent electric shock.

Components needed: Wall Mount Guide (AH63-04369C), 2x Holder-Screw (AH61-04110A), 2x Screw (6001-001202, M4xL10), 2x Bracket-Wall Mount (AH61-04119A), Wall mounting screws (M5, 35mm or longer – not supplied).

1. Place the Wall Mount Guide against the wall surface. Ensure it is level. If mounting below a TV, position the Soundbar at least 2 inches (5 cm) below the TV.

2. Align the Guide’s Center Line with the center of your TV (or installation area). Fix the Guide to the wall with tape.

3. Mark the holes for the supporting screws by pushing a pen tip through the center of the A-TYPE images on the Guide. Remove the Guide.

4. Drill holes at each marking using an appropriate drill bit. If not drilling into studs, insert suitable anchors or mollies into the holes.

5. Push a wall mounting screw (not supplied) through each Holder-Screw, and then screw each assembly firmly into the marked support screw holes (or anchors/mollies).

6. Attach the 2 Bracket-Wall Mounts to the bottom of the Soundbar using the 2 supplied Screws (M4 x L10). Ensure the hanger part of the brackets is oriented towards the rear of the Soundbar.

7. Hang the Soundbar with the attached Bracket-Wall Mounts onto the Holder-Screws on the wall. Slide the Soundbar down so the Bracket-Wall Mounts rest securely on the Holder-Screws (Holder-Screws should be in the narrow, upper part of the bracket slots).

1. Obtain the 4 Rubber-Feet (BN67-00398L).

2. Attach the Rubber-Feet to the bottom of the Soundbar.

3. Ensure the Rubber-Feet do not lie outside the edges of the TV stand when placing the Soundbar.

4. Place the Soundbar on the TV stand, aligning the center of the Soundbar with the center of the TV.

5. For models with microphones, ensure the microphones at the front of the stand are not obstructed to allow for voice recognition.

Note:

• Ensure the Soundbar is placed on a flat and solid surface.

• Insufficient gap from the TV may cause voice recognition and acoustic problems.

• The illustration may differ by model. Voice recognition function is not supported by Q750B model.

When the Soundbar is connected to the Internet, software updates occur automatically, even when the Soundbar is turned off.

• The Soundbar must be connected to the Internet for this function.

• The Wi-Fi connection will be terminated if the power cord is disconnected or power is cut off. If power is restored, turn on the Soundbar and reconnect it to the Internet.

1. Go to the Samsung Electronics website (www.samsung.com), search for your Soundbar model name under customer support.

2. Download the upgrade file (USB type). Refer to the Upgrade Guide for more details.

3. Unzip the downloaded file to create a folder with the file name.

4. Store the created folder on a USB drive.

5. Connect the USB drive to the SERVICE port on the bottom of the Soundbar.

6. Turn on the Soundbar. The product will update within 3 minutes, displaying the message “UPDATE”.

Important:

• During the update, do not turn off the Soundbar or remove the USB drive.

• If “UPDATE” does not appear, remove the power cord, reconnect it, and try again.

• No update occurs if the latest version is already installed.

• Update may not be supported depending on the USB drive type.

1. With the Soundbar turned on, press the + and – (Volume) buttons on the top panel simultaneously for at least 5 seconds.

2. “INIT” will appear on the display, and the Soundbar will be initialized.

CAUTION: All settings of the Soundbar will be reset. Perform this only when necessary.

• Check whether the power cord of the Soundbar is correctly inserted into the outlet.

• After removing the power cord, insert it again.

• Power cycle the external device connected to the Soundbar and try again.

• If there is no signal for a certain period (18 minutes in D.IN/HDMI/Wi-Fi/BT mode), the Soundbar automatically turns off (Auto Power Down). Turn the power back on.

• Point the remote directly at the soundbar.

• Replace the batteries with new ones (2x AAA).

• The microphone is turned off.

• Turn on the microphone using the (Mic On/Off) button on the top panel.

• Check if the volume of the Soundbar is too low or muted. Adjust the volume.

• If an external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.

• For TV sound output, ensure Soundbar is selected as the audio output on the TV. (Samsung TV Example: Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar).

• Check if the cable connection to the Soundbar is loose. Remove the cable and connect again securely.

• Remove the power cord completely, reconnect it, and turn the power on.

• Initialize the product and try again (Reset procedure: Press and hold Volume +/- buttons for 5 seconds).

• Check if the LED indicator on the rear of the Subwoofer and Surround Speakers (if applicable) is solid blue. If it’s blinking blue or solid red, reconnect them manually (See manual connection procedure).

• Ensure there are no obstacles between the Soundbar and Subwoofer/Surround Speakers. Move them closer to the Soundbar.

• Move away other devices sending radio frequency signals (e.g., wireless router, microwave oven) that might be causing interference.

• Remove and reconnect the power plug for both the Soundbar and the Subwoofer/Surround Speakers.

• Obstacles between the Soundbar and the Subwoofer/Surround speaker can cause issues. Reposition them to ensure a clear path.

• If the Subwoofer and Surround Speaker are too far from the Soundbar, move them closer.

• Radio interference from nearby electrical devices (e.g., wireless router, microwave) can cause jitter or delays. Move the Soundbar away from such devices.

• If connected via wireless TV connection, try changing the TV network connection status from wireless to wired.

• The original volume of the content you are playing might be low. Try adjusting the Subwoofer level using the WOOFER LEVEL button on the remote.

• Bring the Subwoofer speaker closer to your listening position.

• Check if the HDMI cable is correctly connected to the ARC terminal on both the TV and Soundbar.

• Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Try connecting the Soundbar directly to the TV.

• Ensure HDMI-CEC is activated on the TV menu. (Samsung TV Example: Home → Menu → Settings → All Settings → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON).

• To connect with eARC, ensure the eARC function in the TV menu is set to On/Auto. (Samsung TV Example: Home → Menu → Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)).

• Your device might be unable to play the input signal. Change the TV’s audio output format to PCM or Dolby Digital. (For a Samsung TV: Home → Menu → Settings → All Settings → Sound → Expert Settings → Digital Output Audio Format).

• When connecting a new device, ensure the Soundbar is in “BT PAIRING” mode. (Press the PAIR button on the remote or press and hold the (Mic On/Off) / (Source) button on the Soundbar body for at least 5 seconds).

• If the Soundbar is connected to another Bluetooth device, disconnect that device first.

• Remove the Soundbar from the Bluetooth speaker list on the device you want to connect, then try reconnecting. (Samsung TV Example: Home → Menu → Settings → All Settings → Sound → Sound Output → Bluetooth Speaker List).

• Check if the automatic TV connection feature is disabled. While the Soundbar is in “BT READY”, press and hold the Left button on the Soundbar remote for 5 seconds. If it shows “OFF-TV CONNECT”, the feature is off. Press and hold the Left button again for 5 seconds to toggle it to “ON-TV CONNECT”.

• Remove and reconnect the power plug, then try again.

• Initialize the product and try again (Reset procedure: Press and hold Volume +/- buttons for 5 seconds).

• Radio interference can occur if devices like microwaves or wireless routers are too close. Move these devices away from the Soundbar.

• If the connected Bluetooth device moves too far away from the Soundbar, the sound may drop out. Move the device closer to the Soundbar.

• If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions.

• Check whether your wireless router is turned on.

• Turn the router off, then turn it back on, and try connecting again.

• The Soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the Soundbar or eliminating any obstacles between the Soundbar and the router.

• If your wireless router is new, you will need to reconfigure the Soundbar’s network settings using the SmartThings app.

• If you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. Turn off the TV first, then subsequent power-ons should sync.

• The AVA function will not be available when using the Q-Symphony function.

• The AVA function will not be available when the microphone is turned off (Solid Red indicator on Q910B).

• If you connect a mobile device to the Soundbar while it’s connected to the TV, the Soundbar outputs sound from the mobile device. This interrupts the TV sound.

• Disconnect the mobile device from the Soundbar. The TV sound should then be output from the Soundbar again.

Note: Samsung Electronics Co., Ltd reserves the right to change the specifications without notice. Weight and dimensions are approximate.

Precaution: The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

• Wi-Fi Deactivation/Activation: Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.

• Bluetooth Deactivation/Activation: Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.