Free English RICOH IM 370 (01) PDF Document. Free English RICOH IM 370 (01) PDF User Guide. Free English RICOH IM 370 (01) PDF User Manual. Free English RICOH IM 370 (01) PDF Owner Guide. Free English RICOH IM 370 (01) PDF Owner Manual. Free English RICOH IM 370 (01) PDF Reference Guide. Free English RICOH IM 370 (01) PDF Instruction Guide. Free English RICOH IM 370 (01) PDF Reference Manual. Free English RICOH IM 370 (01) PDF Instruction Manual. Free English RICOH IM 370 (01) PDF Operating Instructions.
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* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
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What should I do when an icon is displayed with a message on my RICOH IM 370?
When you need to resolve a problem such as a paper jam, an icon is displayed at the beginning of a message. See the table below for the meaning of each icon and the required action.
| Icon | Condition | Solution and reference |
|---|---|---|
| A wrench icon | Maintenance or repair is required. | Prepare for maintenance or consider repairing the machine. |
| A toner cartridge icon | Toner is almost depleted, or has run out. | Prepare a replacement toner. Replace the toner when it runs out. If a different toner icon appears when there is a lot of toner, pull out the print cartridge by following the toner replacement procedure that is displayed on the screen, and then set it back again. |
| A waste toner bottle icon | The waste toner bottle is full, or almost full. | Prepare a replacement waste toner bottle. Replace the bottle when it becomes full. |
| An open cover icon | A cover is open. | Check that all covers of the machine and external devices are closed. |
What does the [Check Status] indicator on my RICOH IM 370 mean when it is lit or flashing?
The [Check Status] indicator notifies the user when the RICOH IM 370 requires immediate attention.
Flashing in red
The machine is unavailable for use. Press [Check Status] and resolve the problem as soon as possible.
Flashing in yellow
Maintenance on the machine needs to be performed soon. Perform the required procedure accordingly. You can display the status confirmation screen with [Check Status]. On the screen, check the detailed status of the machine or application.
How do I check the machine status on my RICOH IM 370?
You can check the machine’s status and perform required procedures from the status confirmation screen.
Step 1. Press [Check Status].
Step 2. Press [Check] to check the details, and perform the required procedure.
On the status screen, you may see the following alerts:
• An exclamation mark in a red circle: The machine cannot be used.
• An exclamation mark in a yellow triangle: Some of the functions cannot be used, or the toner is almost depleted.
Depending on the machine condition, such as a paper jam or open cover, the status confirmation screen may be displayed automatically without pressing [Check Status].
What types of logs can be collected from my RICOH IM 370?
The RICOH IM 370 stores three types of logs as follows:
Job log
• User file-related operations such as copying, storing in the Document Server, printing, sending faxes, and sending scan files
• Printing reports such as the configuration list output from the control panel
Access log
• Authentications such as login and logout activities
• Stored file operations such as creating, editing, and deleting
• Customer engineer operations such as internal storage formatting
• System operations such as viewing log transfer results
• Security operations such as specifying settings for encryption, unprivileged access detection, user lockout, and firmware authentication
Eco-friendly Log
• Main power ON and OFF
• Transitions in power status
• Job run times or time interval between jobs
• Paper consumption per hour
• Power consumption of the machine
How do I specify which logs to collect using the control panel on my RICOH IM 370?
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Data Management] ► [Collect Logs Settings].
Step 5. For each log type, select [Active] from the list.
Step 6. Press [OK].
Step 7. Press [Home].
Step 8. When the confirmation dialog is displayed, press [Exit]. The machine restarts automatically.
How do I specify which logs to collect using Web Image Monitor on my RICOH IM 370?
Step 1. Log in to the machine as the machine administrator from Web Image Monitor.
Step 2. Click [Configuration] on the [Device Management] menu.
Step 3. On the “Configuration” screen, click [Logs] in the “Device Settings” category.
Step 4. Select [Active] of “Collect Job Logs”, “Collect Access Logs”, or “Collect Eco-friendly Logs” according to the log type to collect.
Step 5. Specify the items to record in each log for “Job Log Collect Level”, “Access Log Collect Level”, or “Eco-friendly Log Collect Level”.
Job Log Collect Level
• Level 1: All job logs are collected.
Access Log Collect Level
• Level 1: The following items are recorded in the access log: Internal Storage Format, All Logs Deletion, Log Setting Change, and Log Collection Item Change
• Level 2: All access logs are collected.
Eco-friendly Log Collect Level
• Level 1: Eco-friendly Logs are not collected.
• Level 2: All eco-friendly logs are collected.
Step 6. Click [OK].
Step 7. “Updating…” appears. Wait for about one or two minutes, and then click [OK]. If nothing appears on the screen after you click [OK], wait for a while, and then refresh the web browser screen.
Step 8. Log out of the machine, and then exit the Web browser.
Note: When you changed Active/Inactive of Log Collect, delete all logs.
How do I download logs from my RICOH IM 370?
You can download the logs recorded on the machine as a CSV file.
Step 1. Log in to the machine as the machine administrator from Web Image Monitor.
Step 2. Click [Configuration] on the [Device Management] menu.
Step 3. On the “Configuration” screen, click [Download Logs] in the “Device Settings” category.
Step 4. Select the log type on “Logs to Download”, and then click [Download]. The downloaded log files are stored in the “Download” folder.
• Security Logs: Downloads both job logs and access logs into a single file.
• Security Logs (Job Log): Downloads job logs only.
• Security Logs (Access Log): Downloads access logs only.
• Eco-friendly Logs: Downloads eco-friendly logs only.
Step 5. Log out of the machine, and then exit the Web browser.
Important Notes:
• When a log is downloaded successfully, “Download completed.” will appear in the last line of the log file.
• The job log and access log are downloaded as one file aligned in the order of the log IDs.
• After downloading logs, delete all logs.
• Downloaded logs contain data of completed jobs recorded up to the time you click [Download]. The “Result” field of the log entry for uncompleted jobs will be blank.
• Downloaded log files use UTF-8 character encoding. To view a log file, open it using an application that supports UTF-8.
• The machine administrator must manage downloaded log files appropriately.
What is the maximum number of logs that can be stored on my RICOH IM 370?
The maximum numbers of logs that can be stored in the machine are as follows:
| Log types | Maximum number of logs |
|---|---|
| Job logs | 4,000 |
| Access logs | 12,000 |
| Eco-friendly Logs | 4,000 |
If the number of logs that can be stored on the machine exceeds the limit and new logs are generated, old logs are overwritten by new ones. If logs are not downloaded periodically, it may not be possible to record the old logs onto files.
How do I delete all logs using the control panel on my RICOH IM 370?
[Delete All Logs] appears when one of the job log, access log, or eco-friendly log is set to [Active].
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Data Management] ► [Delete All Logs].
Step 5. When the confirmation dialog is displayed, press [Yes].
Step 6. When the confirmation dialog is displayed, press [Exit].
Step 7. Press [Home], and then log out of the machine.
How do I delete all logs using Web Image Monitor on my RICOH IM 370?
Step 1. Log in to the machine as the machine administrator from Web Image Monitor.
Step 2. Click [Configuration] on the [Device Management] menu.
Step 3. On the “Configuration” screen, click [Logs] in the “Device Settings” category.
Step 4. Click [Delete] of “Delete All Logs”, and then click [OK].
Step 5. Log out of the machine, and then exit the Web browser.
How do I disable log transfer to a collection server on my RICOH IM 370?
Using the Control Panel:
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Data Management] ► [Transfer Log Setting].
Step 5. From the list next to Transfer Log Setting, select [Do not Forward].
Step 6. Press [OK].
Step 7. When the confirmation dialog is displayed, press [OK].
Step 8. Press [Home], and then log out of the machine.
Using Web Image Monitor:
Step 1. Log in to the machine as the machine administrator from Web Image Monitor.
Step 2. Click [Configuration] on the [Device Management] menu.
Step 3. On the “Configuration” screen, click [Logs] in the “Device Settings” category.
Step 4. Under “Common Settings for All Logs”, select [Inactive] of “Transfer Logs”, and then click [OK].
Step 5. Log out of the machine, and then exit the Web browser.
How can I configure the Date/Time settings on my RICOH IM 370?
| Setting Items | Description |
|---|---|
| Daylight Saving Time | Specify the period and time for daylight saving. Default settings vary by region. For Region A (mainly Europe and Asia), the default is Inactive. For Region B (mainly North America and Taiwan), the default is Active. You can specify the Start/End Month, Week, Day of the Week, Time, and Offset. |
| Set Date / Set Time | Set the date and time for the machine’s internal clock. You can enter the time using the 24-hour or 12-hour format depending on the region. |
| Time Zone | Specify the standard time in the region where the machine is used. Defaults vary by region (e.g., GMT+01:00 for Europe, GMT+08:00 for Asia, GMT-05:00 for North America). |
How can I configure the Timer settings on my RICOH IM 370?
| Setting Items | Description |
|---|---|
| Sleep Mode Timer | Specify the time to wait before entering Sleep mode for power saving. Default: [1] minute(s). |
| Fusing Unit Off Mode (Energy Saving) On/Off | Specify whether to enable Fusing Unit Off mode when no operations are in progress. Default: [On]. You can specify when to exit this mode (On Printing, On Operating Control Panel) and set the timer for entering the mode. |
| System Auto Reset Timer | Specify the time to automatically switch the screen to the Home screen when no operations are in progress. Default: [On], [60] second(s). |
| Copier/Document Server Auto Reset Timer, Fax Auto Reset Timer, Printer Auto Reset Timer, Scanner Auto Reset Timer | Specify the time to elapse before each function is reset when no operations are in progress. Defaults are typically [On], [60] seconds, except for Fax which is [30] seconds. |
| Auto Logout Timer | Specify the time to automatically log out when no operations are in progress. Default: [On], [180] second(s). |
| System Status/Job List Display Time | Specify whether to hide the screen displayed by pressing [Check Status] automatically. Default: [On], [15] second(s). |
| Displayed Application Switchover Timer | Specify when to switch the screen if an event occurs in a different application because there have been no key inputs. Default: [Set Time], [3] second(s). |
| Weekly Timer Detailed Settings | Specify whether to activate or inactivate the weekly timer. Default: [Inactive]. You can set up to six timer settings a day for Monday through Sunday. |
| Weekly Timer Easy Settings | When you specify the schedule of the weekly timer only, you can use the timer only by specifying this setting. |
How do I log in to the Web Image Monitor for my RICOH IM 370?
Step 1. Launch the Web browser.
Step 2. Enter “http://(IP address of the machine or host name)/” on the address bar of the Web browser, and then press the Enter key.
Step 3. Click [Login].
Step 4. Enter the login user name and password, and then click [Login]. When [User Code Authentication] is specified on the machine for user authentication, enter the user code in [Login User Name], and then click [Login].
Ask the administrator for the Login user name and Login password.
How can I change the login password using the Web Image Monitor for my RICOH IM 370?
Only the administrator can change the user code. To change the user code, log in to Web Image Monitor as an administrator.
Step 1. Launch the Web browser.
Step 2. Enter “http://(IP address of the machine or host name)/” on the address bar of the Web browser, and then press the Enter key.
Step 3. Click [Login].
Step 4. Enter the login user name and password, and then click [Login].
Step 5. Click [Address Book] on the [Device Management] menu.
Step 6. Select the user for whom to change the login password.
Step 7. Click [Change].
Step 8. Click [Change] in “Login Password” of “Authentication Information”.
Step 9. Enter the new password in [New Password], and then re-enter the password in [Confirm Password].
Step 10. Click [OK] three times.
What communication methods can I use to send a fax with my RICOH IM 370?
The RICOH IM 370 is capable of sending a fax using the following methods:
• G3 fax
The specifications for standard fax machines that use an analog telephone line. To send a fax, enter the fax number (telephone number) of the destination device such as an MFP or telephone with the fax function.
• IP-Fax
Specify the IP address or host name of the supporting device to send a fax over an IP network (intranet).
• Internet Fax
A fax is sent via the Internet relayed by an e-mail server. Specify an e-mail address to send the fax to a supporting device or computer.
What are the advantages of Memory Transmission for faxing on my RICOH IM 370?
The RICOH IM 370 stores the scanned original in the memory temporarily and then sends it. This is convenient when sending a large number of originals, because you can start dialing and sending without waiting for all the originals to be scanned (Parallel Memory Transmission).
You can use the following useful features when sending a fax:
• The machine automatically tries redialing at five-minute intervals when the line at the destination is busy or a transmission error occurs.
• You can scan another original while the machine is sending or receiving a fax or printing a report, so that you can send the next fax immediately.
• You can send the same fax to more than one destination after scanning the original one time (Broadcast transmission).
• You can scan the original and then send it later at a specified time.
• The machine displays a warning message when sending a fax to more than one destination.
What are the main parts and functions of the Touch Panel/Interface on my RICOH IM 370?
The touch panel (Smart Operation Panel) that displays the operation screen of the machine is referred to as the “Control Panel”.
1. Media slots
Insert a USB flash memory device. You can store the scanned data or print the file stored on the media.
• Use the media formatted in FAT16 or FAT32.
• Certain types of USB flash memory devices cannot be used in the machine.
• A USB extension cable, hub, or card reader cannot be used.
• Before removing the media from the slot, press the icon displayed on the screen to cancel the connection.
• Do not change the write protection switch of the USB flash memory device while the device is inserted.
2. Touch Panel
Displays the Home screen, operation screen of applications, and messages. Operate with the fingertips.
3. Touch mark
Used to connect the machine and a smart device with the RICOH Smart Device Connector.
Note: You can adjust the angle of the control panel to improve visibility. When adjusting the angle of the control panel, be careful not to pinch your fingers.
What do the LED indicators on the control panel of my RICOH IM 370 signify?
1. Fax indicator
Indicates the status of the fax function.
• Flashing: transmitting and receiving data
• Lit: receiving data (Substitute RX File/Memory Lock Reception/Personal Box)
2. Data In indicator
Flashes when the machine is receiving data sent from the printer driver or LAN-Fax driver.
3. Status indicator
Indicates the status of the system. Stays lit when an error occurs or toner runs out.
4. Main power indicator
The main power indicator lights up when you turn on the main power switch. In Sleep mode, it flickers slowly.
How can I configure the Reception File Settings on my RICOH IM 370?
| Setting Items | Description |
|---|---|
| Action on Receiving File | Specify the output method of the received document. Options include Store, Forwarding, Print, and Memory Lock Reception. Default: [Off] for Store/Forwarding, [On] for Print. |
| Output Mode Switch Timer | Specify the output method of documents received during the specified time period from Print, ID Required Print, Forwarding, or Store. Default: [Do not Use]. |
| Prohibit Auto Print | Store the document as a standby to print document without printing it automatically. Default: [Do not Prohibit]. |
| Print Standby to Print Files | Select this to print a standby to print document designated by [Output Mode Switch Timer] and [Prohibit Auto Print]. |
| Action on Receiving File when a Memory is Full | Specify whether to delete the oldest received document or cancel receiving new documents when the internal storage of the machine is full. Options: [Delete Old File and Receive New File] or [Print Old File]. |
| Reception File Storage Location | This setting is available when [Store] is enabled in [Action on Receiving File]. Received documents are stored on the internal storage and in the fax memory. Default: [Fax Memory]. |
| Create / Change / Delete Reception File Store Folder | Register, modify or delete a folder to store received documents. |
| Store Reception File Per Line Setting | Specify a folder to store received documents according to a line type. Default: [Same as Action on Receiving File]. |
| Download Stored Reception File (Permissions: File Administrator) | Press [Start Download] to download the stored reception files to the USB memory in PDF format. |
| Print/Store When All Memory Transmissions Complete | Specify whether to print or store the received document when memory forwarding is complete. Default: [Same as Action on Receiving File]. |
How do I register a user in the Address Book for Basic or LDAP Authentication on my RICOH IM 370?
When “Basic Authentication” is specified on the machine as the User Authentication, specify the login user name and password for each user who uses the machine.
Step 1. Press [Address Book] on the Home screen.
Step 2. On the Address Book screen, press [Register] and enter the user name.
Step 3. Press the [User Management / Other] tab ► [User Management].
Step 4. Enter the login information.
For Basic Authentication
• Enter the Login User Name.
• Enter the password in [Login Password], and then re-enter the password in [Confirm Login Password] for confirmation.
• Press [OK].
For LDAP Authentication
• Press [LDAP Authentication Info].
• Select [Specify Other Authentication Information] in “LDAP Authentication Info”, and then enter the Login User Name and Login Password to access the LDAP Server. Re-enter the password in [Confirm Login Password].
• Press [OK].
Step 5. Press [OK].
Step 6. After completing the procedure, press [Home].
Step 7. When a message prompting you to back up the address book appears on the screen, press [Go to Backup] to back up the address book.
How do I register a new fax number in the Address Book on my RICOH IM 370?
Step 1. Press [Address Book] on the Home screen.
Step 2. Press [Register] on the Address Book screen.
Step 3. Enter the information of the destination on the [Name] tab, and then select a title to classify it.
Step 4. Press [Destinations] tab ► [Fax].
Step 5. Specify the Fax Destinations and send conditions.
• Select Line: Select the line to use.
• Fax Destination: Register the fax destination.
• International Transmission Mode: Specify whether to reduce errors occurring when sending abroad.
• Fax Header: Select the name of the sender printed on the reception sheet of the destination.
• Label Insertion: Specify the name (title + name) and fixed phrase printed on the reception sheet of the destination.
• Advanced Feature: Register SUB code or SEP code.
Step 6. Press the [User Management / Other] tab as necessary, and specify the settings.
• User Management: Enter the authentication information to login and use the machine.
• Add to Group: Select a group to which this destination belongs as necessary.
• Display Priority: When the destinations are sorted in the order of priority, a destination with higher priority is displayed prior to that with lower priority.
• Destination Protection: Select this check box to require entering of the protection code to select the destination.
Step 7. Press [OK].
Step 8. After completing the procedure, press [Home].
Step 9. When a message prompting you to back up the address book appears on the screen, press [Go to Backup] to back up the address book.
How do I change or delete a registered fax number in the Address Book on my RICOH IM 370?
If you delete the destination used for the personal box, file transmission will fail. Exclude the destination from the personal box before deleting it.
Step 1. Press [Address Book] on the Home screen.
Step 2. Select the destination to change or delete on the Address Book screen.
Step 3. Press [Edit] or [Delete] to change or delete the destination information.
Step 4. When changing or deleting is complete, press [Home].
Step 5. When a message prompting you to back up the address book appears on the screen, press [Go to Backup] to back up the address book.
How do I specify access privileges for documents saved in the Document Server on my RICOH IM 370?
You can specify access privileges to read or edit a document for documents saved in the document server so as to prevent unauthorized use.
Step 1. On the Home screen, press [Document Server].
Step 2. On the document server screen, press [Edit Folder/File].
Step 3. Press [Open].
Step 4. Select the document to specify the access privileges, and then press [Access Privileges].
Step 5. Press [Add].
Step 6. Select the user to grant access privileges, and then press [OK].
Step 7. Select the user to grant access privileges, and then press [Change Privilege].
• To grant access privileges to all users, check [All Users].
• To grant access privileges to individual users, make sure that [All Users] is unchecked, and then check the individual users.
Step 8. Select a level of access privileges for the user. The contents of the access privileges are as follows:
• No Privilege: Not able to read or edit the document.
• Read-only: Authorized to read and print the document.
• Edit: The privileges of [Read-only], and authorized to change the printer settings.
• Edit/Delete: The privileges of [Edit], and authorized to delete the document.
• Full Control: The privileges of [Edit/Delete], and authorized to specify the access privileges.
Step 9. Press [OK] ► [Close].
How do I access the Web Image Monitor for my RICOH IM 370?
Step 1. Enter the IP address of the machine in the address bar of the Web browser.
Example: when the IP address of the machine is “192.168.1.10”
• If SSL is specified: https://192.168.1.10/
• If SSL is not specified: http://192.168.1.10/
When you do not know whether SSL is specified on the machine, enter the address starting with https. When entering the IPv4 address, do not enter “0” for each segment. If “192.168.001.010” is entered, you cannot access the machine.
Step 2. Confirming the machine status or settings on the top page of Web Image Monitor.
The machine status and remaining amount of consumables are displayed. You can access Web Image Monitor more quickly by registering the machine’s URL as a bookmark. Note that the URL that you must register must be the URL of the top page, which is the page that appears before login. If you register the URL of a page that appears after login, Web Image Monitor will not open properly from the bookmark.
What useful functions are available for administrators in the Web Image Monitor of my RICOH IM 370?
| Function summary | Procedure and reference |
|---|---|
| Registration of the address book | Registering User Information from Web Image Monitor |
| Displaying list/history of print jobs, and canceling print jobs | • Job list • Job history • Canceling job |
| Managing output quantity | See [Status/Information] in Web Image Monitor help ► [Counter per User] for details. |
| Settings for sending/receiving email | See [Device Management] in Web Image Monitor help ► [Configuration] ► [Device Settings] ► [Email] for details. |
| Settings for receiving faxes | See [Device Management] in Web Image Monitor help ► [Configuration] ► [Fax] ► [Program Special Sender] for details. |
| Synchronize with time server | See [Device Management] in Web Image Monitor help ► [Configuration] ► [Device Settings] ► [Date/Time] ► [SNTP Server Name] for details. |
| Setting the time to enter sleep mode | See [Device Management] in Web Image Monitor help ► [Configuration] ► [Device Settings] ► [Timer] ► [Sleep Mode Timer] for details. |
| Setting auto email notification | Machine Status Notification by E-mail |
| Monitoring, viewing/operating the control panel screen | • Monitoring control panel screen • Viewing/Operating the control panel |
| Configuring/changing security/network settings | • Security settings • Access Control • Network settings |
How do I troubleshoot messages that appear on my RICOH IM 370 and prevent operation?
| Message | Condition | Solution and reference |
|---|---|---|
| “Service Call” SCXXX-XX “Contact” “Serial No. of Machine” | The machine needs to be repaired. | Consider repairing the machine. |
| “Functional Problems” SCXXX-XX “Contact” “Serial No. of Machine” | A malfunction that requires maintenance or repair has occurred. | Prepare for maintenance or consider repairing the machine. If a message prompts you to turn the power of the machine off and then on, the problem may be resolved by turning off the power, waiting for 10 seconds or more after confirming that the main power indicator is turned off, and then turning on the power. When “Press [Cancel] to cancel functions.” is displayed, you can continue using the machine except for the function in which the malfunction is occurring after pressing [Cancel]. |
| “Please wait.” | The machine is recovering from the sleep mode. | Wait a while. Turn off the power of the machine if the message persists after five minutes, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
| “Please wait.” | The machine is preparing to perform a function or executing the image stabilization process. | Wait a while and do not turn off the power of the machine. |
| “Please wait.” | The ambient temperature is outside the temperature range specified for the machine operation. | Check the room temperature and whether it satisfies the operational requirements of the machine. If the machine has just been moved to the current location, leave it be for some time and allow it to adapt to the environment before use. If the message persists after five minutes even when the room temperature is within the specifications, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
| “Please wait.” | A consumable or supply such as the toner has been replenished. | Wait a while and do not turn off the power of the machine. Turn off the power of the machine if the message persists after five minutes, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
| “Shutting down… Please wait. Main power will be turned off automatically. Maximum waiting time: 4 minute(s)” | The power of the machine was turned off while the machine was starting up or in the standby mode. | Wait until the power is turned off. |
How can I limit machine access using IP addresses on my RICOH IM 370?
Specify the range of the IP address that can access the machine.
Step 1. Log in to the machine as the network administrator from Web Image Monitor.
Step 2. Click [Configuration] on the [Device Management] menu.
Step 3. Click [Access Control] in the “Security” category.
Step 4. In “Access Control Range”, click [Active] and specify the range of IP addresses that have access to the machine.
• To specify an IPv4 address, enter a range that has access to the machine in [Access Control Range].
• To specify an IPv6 address, select [Range] or [Mask] in “Access Control Range”, and then enter a range that has access to the machine.
• To allow guest users to print directly via Wi-Fi using smart devices, select [Active] for “Access Control for Direct Connection (Group Owner Mode Only)”.
Step 5. Click [OK].
Step 6. Log out of the machine, and then exit the Web browser.
How do I disable unused protocols using the control panel on my RICOH IM 370?
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Network/Interface] ► [Effective Protocol].
Step 5. From the list next to each unused protocol, select [Inactive].
Step 6. Press [OK].
Step 7. Press [Home], and then log out of the machine.
How can I prevent data leaks from my RICOH IM 370 if it is stolen or disposed of?
You can prevent possible data leaks when you replace or dispose of the machine, or even if the machine were to be stolen.
Encrypting data on the internal storage
Encryption is an effective measure against data leaks. Be sure to keep the encryption key secure for decryption. Print it on a sheet or save it to a USB flash memory device.
Overwriting data to prevent restoration
You can delete data that you do not want to be restored. The Auto Erase Memory Setting function deletes the data temporarily stored on the machine for copying or printing, and the Erase All Memory function deletes all data and initializes the internal storage of the machine. The Auto Erase Memory Setting function is available only when the machine is equipped with the HDD option.
How do I encrypt the data on the internal storage of my RICOH IM 370?
The encryption algorithm used in the machine is AES-256.
Important:
• The machine cannot be operated while encrypting data or canceling encryption.
• Do not turn off the power of the machine while encrypting data or canceling encryption. If you turn off the power, the internal storage may be damaged and all data may be unusable.
• The process for encrypting the standard internal storage takes several minutes.
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [File Management] ► [Machine Data Encryption Settings].
Step 5. Press [Encrypt].
Step 6. Select the location to store the encryption key.
• Save to Media: Saves the encryption key to a USB flash memory device. Insert a USB flash memory device into the media slot, and then press [Save to Media] ► [OK].
• Print on Paper: Prints the encryption key on a sheet of paper. Press [Print on Paper] ► [Print].
Step 7. Press [OK].
Step 8. When the confirmation dialog is displayed, press [Exit].
Step 9. Press [Home], and then log out of the machine.
Step 10. Turn off the main power of the machine, and then turn it back on. When the main power is turned on, the machine starts to convert the data on the memory. Wait until the message “Memory conversion complete. Turn the main power switch off.” appears. After that, turn off the main power again.
How do I enable the Auto Erase Memory Setting function on my RICOH IM 370?
When the machine is equipped with the HDD option, you can overwrite and erase job data that was temporarily stored on the machine with certain functions.
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Data Management] ► [Auto Erase Memory Setting].
Step 5. From the list next to Auto Erase Memory Setting, select [On], and then select an erase method. The default erase method is [Random Numbers], and the default number of overwrites is [3].
• NSA: Overwrites data twice with random numbers and once with zeros.
• DoD: Overwrites data with a random number, then with its complement, then with another random number, and the data is verified.
• Random Numbers: Overwrites data multiple times with random numbers. Select the number of overwrites from one to nine.
Step 6. Press [OK].
Step 7. Press [Home], and then log out of the machine.
How do I initialize my RICOH IM 370 with the Erase All Memory function?
Overwrite and erase all data stored on the internal storage when you relocate or dispose of the machine. The device settings stored on the machine’s memory are initialized.
Important:
• If the main power switch is turned off before the Erase All Memory process is completed, overwriting will be stopped and data will be left on the internal storage. Do not stop the overwrite mid-process. Doing so will damage the internal storage.
• Before you start the Erase All Memory process, we recommend that you back up the user codes, the counters for each user code, and the Address Book.
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Data Management] ► [Erase All Memory].
Step 5. From the list next to Erase Method, select an erase method. The default erase method is [Random Numbers], and the default number of overwrites is [3].
• NSA: Overwrites data twice with random numbers and once with zeros.
• DoD (5220.22-M): Overwrites data with a random number, then with its complement, then with another random number, and the data is verified.
• Random Numbers: Overwrites data multiple times with random numbers.
• Format: Formats the internal storage. Data is not overwritten.
• BSI/VSITR: Overwrites data seven times with the fixed value (for example: 0x00).
• Secure Erase (ATA): Overwrites data using an algorithm that is built in to the internal storage.
Step 6. Press [Erase].
Step 7. Press [Yes].
Step 8. When the Erase All Memory process is completed, press [Exit], and then turn off the main power of the machine.
How do I limit the available functions for a specific user on my RICOH IM 370?
Step 1. Log in to the machine as the user administrator on the control panel.
Step 2. On the Home screen, press [Address Book].
Step 3. On the Address Book screen, select a user, and then press [Edit].
Step 4. Press the [User Management / Other] tab ► [User Management].
Step 5. Press [Available Functions / Applications] under Restrict Use, and then select available functions.
Step 6. Press [OK] several times until the Address Book screen is displayed.
Step 7. Press [Exit].
Step 8. When the confirmation dialog box is displayed, press [Close], and then log out of the machine.
What are the server requirements for Windows and LDAP authentication on my RICOH IM 370?
Windows authentication
| Items | Explanation |
|---|---|
| Usable OS | Windows Server 2012/2012 R2/2016/2019/2022 |
| Authentication method | Supports the following authentication methods: • NTLM authentication (NTLMv1/NTLMv2) • Kerberos authentication |
| Requirements for authentication | • Set up a domain controller in the domain you specify. • To obtain user information when Active Directory is running, use LDAP. It is recommended that communication be encrypted between the machine and the LDAP server by using SSL/TLS. |
LDAP authentication
| Items | Explanations |
|---|---|
| Usable version | LDAP Version 2.0/3.0 |
| Authentication method | Supports the following authentication methods: • Kerberos authentication • Digest authentication • Cleartext authentication |
| Requirements for authentication | • To use SSL/TLS, the server must support the TLS 1.0/1.1/1.2/1.3 or SSL 3.0 encryption method. • To use Kerberos authentication, register the realm to distinguish the network area. |
How do I install the Web Server (IIS) and Active Directory Certificate Service on a Windows server for my RICOH IM 370?
Install the required service in the Windows server to obtain user information registered in Active Directory automatically.
Step 1. On the [Start] menu, click [Server Manager].
Step 2. On the [Manage] menu, click [Add Roles and Features].
Step 3. Click [Next].
Step 4. Select [Role-based or feature-based installation], and then click [Next].
Step 5. Select a server, and then click [Next].
Step 6. Select the [Active Directory Certificate Service] and [Web Server (IIS)] check boxes, and then click [Next]. If a confirmation message appears, click [Add Features].
Step 7. Check the features to install, and then click [Next].
Step 8. Read the content information, then click [Next].
Step 9. Make sure that [Certification Authority] is selected in the Role Services area in Active Directory Certificate Services, and then click [Next].
Step 10. Read the content information, then click [Next]. When using Windows Server 2016, proceed to Step 12 after reading the content information.
Step 11. Check the role services to install under Web server (IIS), and then click [Next].
Step 12. Click [Install].
Step 13. When using Windows Server 2019 or Windows Server 2022, click [Close].
Step 14. After completing the installation, click the notification icon of the server manager, and then click [Configure Active Directory Certificate Service on the destination server].
Step 15. Click [Next].
Step 16. Check [Certification Authority] in the role service, and then click [Next].
Step 17. Select [Enterprise CA], and then click [Next].
Step 18. Select [Root CA], and then click [Next].
Step 19. Select [Create a new private key], and then click [Next].
Step 20. Select a cryptographic provider, key length, and hash algorithm to create a new private key, and then click [Next].
Step 21. In [Common name for this CA:], enter the Certificate Authority name, and then click [Next].
Step 22. Select the validity period, and then click [Next].
Step 23. Leave [Certificate database location:] and [Certificate database log location:] without change, and then click [Next].
Step 24. Click [Configure].
Step 25. When the message “Configuration succeeded” appears, click [Close].
What types of standard administrator privileges are available on my RICOH IM 370?
There are four types of standard administrator privileges in accordance with the functional categories and they are assigned to Administrator 1 through Administrator 4 (built-in administrators).
• User Management: Manages information registered in the Address Book. You can add users to the Address Book and change the registered information.
• Machine Management: Mainly manages the settings of the devices. You can configure the settings so that the settings for each function can be changed only by the administrator.
• Network Management: Manages the settings for connecting to the network.
• File Management: Manages the permission to access the stored files. You can specify the settings so that only the registered users or permitted users can view or edit the files stored in the machine.
How do I activate Administrator Authentication on my RICOH IM 370?
An administrator can manage the machine by activating the management function. Select whether to activate the management function according to the range of information to manage, and then specify the allowable range of settings by users.
Step 1. On the Home screen, press [Settings].
Step 2. Press [System Settings].
Step 3. Press [Settings for Administrator] ► [Authentication/Charge] ► [Administrator Authentication/User Authentication/App Auth.] ► [Administrator Authentication Management].
Step 4. For each standard administrator privilege to activate Administrator Authentication, select [On] from the list.
• User Management: To manage the information registered in the Address Book, select [On].
• Machine Management: To configure the settings so that the initial settings for each function can be changed only by the administrator, select [On].
• Network Management: To manage the network settings, select [On].
• File Management: To manage the files stored in the machine, select [On].
Step 5. From Available Settings, select the items subject to management.
Step 6. Press [OK].
Step 7. Press [Home].
Step 8. When the confirmation dialog is displayed, press [OK] to log out of the machine.
How do I log in to my RICOH IM 370 as an administrator using the control panel?
To log in to the machine for the first time, log in as Administrator 1 of the built-in administrators. The login password is the one that was set as the login password at the first startup.
Step 1. On the Home screen, press [Login].
Step 2. Enter the login user name and login password of an administrator, and then press [Login]. When you log in, the user icon is displayed at the upper left on the screen.
Step 3. After completing machine operations, press [Logout].
How do I add built-in administrators or change their privileges on my RICOH IM 370?
You can register up to four administrators. All four registered personnel can have all the standard administrator privileges.
Step 1. Log in to the machine as an administrator with all the standard administrator privileges on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Authentication/Charge] ► [Administrator Authentication/User Authentication/App Auth.] ► [Register/Change Administrator] ► [Set Administrator Login User Name/Login Password].
Step 5. Press the desired built-in administrator ([Administrator 1] to [Administrator 4]).
Step 6. Specify the login user name and login password, and then press [OK].
Step 7. After completing the settings for each administrator, press [Close], and then press [Set Administrator Privileges].
Step 8. Select a built-in administrator to assign each standard administrator privilege, and then press [OK].
Step 9. Press [OK]. When settings are complete, the machine logs you out automatically. Take note of the login user names and login passwords specified for other administrators and inform them of the specified ones.
What characters are usable for login user names and passwords on my RICOH IM 370?
The following characters can be used for login user names and passwords. Names and passwords are case-sensitive.
• Upper case letters: A to Z (26 characters)
• Lower case letters: a to z (26 characters)
• Numbers: 0 to 9 (10 characters)
• Symbols: (space) ! ” # $ % & ‘ ( ) * + , – . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ (33 characters)
| Supervisor/Built-in Administrators/Users | External Administrators | |
|---|---|---|
| Login user name | • Can be up to 32 characters long. • Cannot contain spaces, colons or quotation marks. • Cannot be left blank. • The login user name of the supervisor and administrators must contain characters other than numerical characters (numbers) if it is up to 8 characters. If it consists of only numbers, 9 or more must be used. |
|
| Login password | • The maximum password length for the administrators and supervisor is 32 characters. • The maximum password length for users is 128 characters. • There are no restrictions on the types of characters that can be used for a password. |
• The maximum password length is 128 characters. • For the other conditions, the password policy of the external authentication server is applied. |
How do I register an LDAP server on my RICOH IM 370?
You can search user information stored in the LDAP Server. Use it for the following purposes:
• When you send files by e-mail under the Scanner or Fax function, you can search the Address Book stored in the server and specify the e-mail address.
• Log in the machine using the authentication information registered in the server.
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Authentication/Charge] ► [Administrator Authentication/User Authentication/App Auth.] ► [Register/Change/Delete LDAP Server].
Step 5. Select a Not Registered item, and then press [Register/Change].
Step 6. Enter the information for the LDAP Server.
• Name: Enter a registration name.
• Server Name: Enter the host name or IPv4 address of the LDAP server.
• Search Base: Select a root folder to start a search.
• Port Number: Enter the port number used for the communication with the LDAP server.
• Use Secure Connection (SSL): When set to [On], the port number is changed to 636.
• Authentication: Select the authentication method (Kerberos, Digest, Cleartext, Off).
• Japanese Character Code: Select the Japanese character code used on the LDAP server (if applicable).
Step 7. Press [Connection Test].
Step 8. After checking the connection with the LDAP server, set the search conditions or key display name.
• Search Conditions: Specify the Name, Email Address, Fax Number, etc., as keywords for search conditions.
• Search Options: Specify [Attribute] and [Display Name] according to the server you are using.
Step 9. Press [OK].
Step 10. Press [Close].
Step 11. Press [Home], and then log out of the machine.
How does the User Lockout function work on my RICOH IM 370?
If an incorrect login password is entered several times, the user lockout function prevents further login attempts under the same login user name (Lockout). The locked-out state can be automatically released in a specified period of time. It can be manually released by the administrator as well.
• The number of times that the locked-out state is automatically released can be limited to a maximum of four times.
• You can also specify whether to release the locked-out state by restarting the machine.
• By default, an incorrect login password entry is permitted up to five times and the locked-out state is not released automatically.
• The User lockout function is enabled on all users only when Basic authentication is specified.
How do I specify the user lockout policy on my RICOH IM 370?
Step 1. Log in to the machine as the machine administrator from Web Image Monitor.
Step 2. Click [Configuration] on the [Device Management] menu.
Step 3. Click [User Lockout Policy] in the “Security” category.
Step 4. Specify the number of login password attempts to permit before locking out the user and the period of time until the lockout is automatically released.
• Lockout (nth Time): Select [Active], and then specify “Number of Attempts before Lockout” from 1 to 10.
• Lockout Release Timer: Select [Active] to release the locked-out state after a specified time elapses, and then enter the desired value in “Lock Out User for” up to 9999 minutes (about seven days).
• Release Lockout When Restarting and Rebooting System: Specify whether to activate the lockout release function by restarting the machine.
Step 5. Click [OK].
Step 6. Log out of the machine, and then exit the Web browser.
How do I specify the period of time until my RICOH IM 370 logs you out automatically?
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Date/Time/Timer] ► [Timer] ► [Auto Logout Timer].
Step 5. From the list next to Auto Logout Timer, select [On], enter the period of time until the machine logs you out automatically. You can enter from 10 to 999 seconds.
Step 6. Press [OK].
Step 7. Press [Home].
Step 8. When the confirmation dialog is displayed, press [OK] to log out of the machine.
What security measures are recommended for my RICOH IM 370?
The security measures and their settings are described below. Take appropriate measures according to the operation environment of the machine.
1. Basic security measures
Select an administrator who performs the maintenance and management of the machine. The administrator performs the important security settings.
2. Strong security measures taken by the functions of the machine
• The administrator restricts the users who can use the machine to prevent the unauthorized access by unauthorized persons.
• Prevent a brute-force attack on the password or unauthorized operation of the machine caused by user inattentiveness.
• Restrict the range of the IP addresses that are allowed to access the machine to block access to the machine from unauthorized computers.
• Prevent the leak or falsification of information by encrypting communication.
• Restrict browsing of files stored in the machine or the Address Book to protect the leak of information by unauthorized persons.
• Restrict the manual input of the destination to avoid wrong transmission by careless mistake.
• Restrict the connection of external media to avoid the data being removed.
• Prevent unauthorized copying or printed paper stolen by embedding a pattern on the printed surface or restricting normal printing.
• Prevent the leak of information when the machine is stolen or disposed by encrypting data.
• Restrict the operation in Service Mode used for maintenance and repair by a customer engineer to prevent the leak of information.
3. Stronger security measures using the options of this machine or external security functions
What user authentication methods are available on my RICOH IM 370?
There are four types of user authentication methods including Basic authentication that limits use of the machine and methods that use an authentication server in the network. Select a method depending on the usage condition or the number of users. You cannot use more than one authentication method at the same time.
| User Authentication Method | Explanation |
|---|---|
| User Code authentication | Authentication is performed using an up to eight-digit user code registered in the Address Book of the machine. When specifying User Code authentication, the machine prompts you to enter the user code to use the machine. Multiple users can use the same user code. |
| Basic authentication | Authentication is performed using the login user name and login password registered in the Address Book on the machine. When specifying Basic authentication, the machine prompts you to enter the login information to use the machine. |
| Windows authentication | Authentication is performed using the account registered in the Active Directory of the Windows server. When specifying Windows authentication, the machine prompts you to enter the login information to use the machine. |
| LDAP authentication | Authentication is performed using the user information registered in the LDAP server. When specifying LDAP authentication, the machine prompts you to enter the login information to use the machine. |
How do I specify User Code Authentication on my RICOH IM 370?
Specify the functions to restrict with User Code authentication.
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Authentication/Charge] ► [Administrator Authentication/User Authentication/App Auth.] ► [User Authentication Management].
Step 5. Select [User Code Authentication] from the list next to User Authentication Management.
Step 6. From Functions to Restrict, select the functions to restrict against use.
Step 7. Press [OK].
Step 8. Press [Home].
Step 9. When the confirmation dialog is displayed, press [OK] to log out of the machine. If registration of the user information is not completed, register the user in the Address Book and specify the user code.
How do I specify Basic Authentication on my RICOH IM 370?
Register the default values of the functions available to each user with Basic authentication.
Step 1. Log in to the machine as the machine administrator on the control panel.
Step 2. On the Home screen, press [Settings].
Step 3. Press [System Settings].
Step 4. Press [Settings for Administrator] ► [Authentication/Charge] ► [Administrator Authentication/User Authentication/App Auth.] ► [User Authentication Management].
Step 5. Select [Basic Authentication] from the list next to User Authentication Management.
Step 6. From Available Functions, select the functions available to the user.
Step 7. Press [OK].
Step 8. Press [Home].
Step 9. When the confirmation dialog is displayed, press [OK] to log out of the machine. If registration of the user information is not completed, register the user in the Address Book and specify the login information.
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