PUDU BELLABOT BL101 (01) PDF MANUAL

PUDU BELLABOT BL101 (01) PDF SUMMARY:

What are the safety instructions for using the BellaBot?

1. DO NOT place any item with weight over the load of the tray: 10kg/tray(standard)， 5kg/tray(obturated).
2. Click Finish to deliver the next task immediately, please take the food before clicking Finish.
3. DO NOT pick up and drop the food when the robot is moving, if necessary, please click the screen to pause the robot, and then pick and drop the food. The pause time of cruise mode is 20s, and the pause time of other modes is 10s, after the pause, the robot will resume walking automatically.
4. DO NOT press hard on the screen or tap the screen.
5. DO NOT pull the robot during operation.
6. DO NOT push the robot backwards while the robot is powered on.
7. If the robot enters the wrong position due to factors such as blockage, please pause the task and push it to the correct route to continue the task.
8. In the event of a collision, please cancel the current task or pause, re-enter the task, DO NOT artificially block the robot.
9. In the absence of special custom-made trays, it is not recommended in principle to deliver soup with PuduBot.When using, be sure to prevent the soup from being splashed and being scalded by the hot water.
10. Pay attention to the change of state of the robot during its travel, please avoid the robot when it is carrying hot tableware or soup pot to prevent collision with the robot and high temperature burns.
11. The top camera is used for precise positioning of the robot, DO NOT block it with a cover during starting and running.
12. DO NOT tap or make other actions to the robot, otherwise it may easily cause equipment damage.

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What are the safety instructions?

1. The robot is suitable for use in flat environments such as floors, tiles, and thin carpets, it is not suitable for use in environments where there are steps, the slope is too large, or the environment is too tight.
2. It is not recommended to use the robot on wet or obviously watery ground.
3. Any kind of debris such as the power cord that has been scattered on the ground may catch or wrap the robot, be sure to remove it before use.
4. The use of this product in the case of obvious protrusions such as sills may cause the food to sprinkle, please make sure that the height of the protrusions is within 1cm.
5. The minimum travel width of the robot should be greater than 80cm, the width of the long pass should be greater than 1m; if the width is greater than 2m, two robots can be set to travel side by side in opposite direction (the specific width is evaluated by the technical staff based on the actual scenario), otherwise it will move by making the way; the standard entrance of the kitchen should be greater than 1.2m, and less than 1.2m may cause certain human-machine congestion.
6. The pure black (such as skirting), mirror surface (such as wall), or full transparency (such as floor-to-ceiling glass) items within 16~22cm from the ground, it may interfere with the robot radar reflection, causing the robot to move abnormally, and it may be necessary to make some modifications to the site so that the radar can reflect (such as applying stickers).
7. The ceiling height is within the range of 2-8 meters (higher or lower may require technical evaluation); taking the height of 3 meters as an example, it is necessary to apply a graphic mark every 2 meters or so, there is no lighting fixture or other strong light source in the 30cm area around the graphic mark. (Data for specific interval needs to be provided by Technology Dept.)
8. The designed maximum climbing angle of the robot is 7.5°, but in order to prevent the dishes from toppling, it is recommended that the slope of the dishes is within 5º; to prevent possible risks caused by the robot slipping back and forth, avoid pausing the robot while it is going uphill; to prevent the robot from falling accidentally on the slope, the width of the slope should not be less than the minimum passing width of 0.80cm, and the rollover angle should not exceed 5°
9. There is a 35cm space between the two robots placed side by side at the standby point, and a clearance of 15cm from the rear wall and 35cm from the side wall.
10. It is necessary to add fences or other blocking protection at the locations, such as the edge of the stairs and entrance of the downhill, where there is a risk of the robot falling.

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What are the power and power requirements?

1. When the remaining power of the robot is less than 20%, please charge it in time, long-term operation with low power may shorten the service life of the battery.
2. Before charging, please make sure that the battery of the robot is installed in the robot,and it is forbidden to charge the robot without battery.
3. It is strictly forbidden to remove the quick detachable battery during charging.
4. It is strictly forbidden to remove the quick detachable battery when the power is on.
5. When charging is finished, please disconnect the power supply in time. Do not charge the machine for a long time when the machine power is full.
6. If the robot is not used for a long time, please lock the robot through the key switch and cut off the power supply to protect the battery.
7. It is necessary to use the battery and charging equipment specially provided by the original factory. It is strictly prohibited to use non original charger to charge the robot.
8. Charge the main engine with power voltage marked on the charger nameplate.
9. The quick detachable battery can be charged only by the original charger.The battery charging progress can be notified by the lights,the details is below:
   • Current battery remaining capacity
     • 0%~10% – Red Light Mode
     • 10%~25% – Blue Light Mode
     • 25%~50% – Blue Light Mode
     • 50%~75% – Blue Light Mode
     • 75%~90% – Blue Light Mode
     • 90%~100% – Green Light Mode
10. Please make sure that the robot is power off before changing the battery and it is strictly prohibited to change the battery when robot is NOT power off.
11. Please make sure the input voltage is fit for the requirement voltage, whitch may damage the charger if not.
12. Please protect the charging line carefully and do NOT pull or twist the line.
13. Please designate a person in charge to charge the machine. Do not charge the robot or the battery alone without being on duty.

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What are the safety instructions?

1. DO NOT place any open flame on the tray, and DO NOT place any flammable solids, gases or liquids.
2. It is forbidden to do cleaning and maintenance work when the machine is powered on.
3. To ensure safety, it is recommended to adjust the robot speed to medium or below, and it is forbidden to play in front of the robot to avoid unnecessary injury.
4. Temporary tray loading adjustment is prohibited during the robot’s travel, all operations should be performed after clicking the screen to make the robot pause.
5. When the robot delivers food to the designated table number area, DO NOT perform the operation such as picking up the food before the machine body is stopped, so as to avoid the loss of food or personal injury caused by accidental collision.
6. If the robot is going away and the screen operation is invalid, or other emergency situations occur, please use the toe to kick the emergency switch at the charging port.
7. This product is a wheeled robot, which is limited to indoor flat environment (smooth ground, slope less than 5 degrees, protrusions not higher than 1cm), DO NOT use it in outdoor environments (such as open balconies) or on rugged floors (such as stairs).
8. DO NOT use it in an environment where the ambient temperature is above 50°C or below 0°C, or if there is any liquid or viscous material on the floor.
9. Please put away all kinds of wires on the ground in the environment before use to avoid dragging when the main unit is running. Remove sharp objects on the ground (such as decoration waste, glass, nails, etc.) before use to avoid damage to the machine chassis.
10. To push or move the robot while it is moving, first tap the screen to pause it.
11. DO NOT spill any liquid into the product.
12. DO NOT place any non-transportable objects (including children, pets) on a stationary or moving robot.
13. The robot has automatic obstacle avoidance function, but it is strictly forbidden to block the robot suddenly during the high-speed operation, otherwise it may cause a safety accident.
14. The blind-spot recognition area of the robot is shown below.
15. Do not place the machine near flammable and explosive objects to charge.
16. The storage and charging position of the robot should be kept dry and at normal temperature. It is strictly prohibited to place the machine and charger in the high-tem-perature area (> 40℃), and water is strictly prohibited to enter the machine or charger.
17. It is strictly prohibited for the charger to collide with external objects and cause damage to the charger.
18. If the charger is found damaged and the charging current is abnormal, please replace the charger in time.
19. If you receive the robot alarm, please disconnect the charging device immediately.

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What are the performance parameters of the BellaBot?

Model	BL100、BL110、BL101
Operating voltage	DC 23-29.4V
Charging time	4.5h
Battery lifetime	13~24h
Cruise speed	0.5~1.2m/s adjustable
Number of trays	3 layers
Tray load	BL100/BL101: 10kg/layer BL110: 5kg/layer
Climbing slope	7.5° at maximum and 5° for safe delivery of dishes (depending on whether the dishes delivered are easy to be spilt)
Screen specifications	10.1-inch HD color touch screen
Machine material	ABS/aviation-grade aluminum alloy
Battery capacity	21000mAh
Machine weight	55Kg
Machine size	5655371290(mm)
Power output	AC 100-240V, 50/60Hz
Audio power	20W*2 Stereo
Design life	5 years
Working temperature	0~40℃
Storage temperature	-40~65°
Operating humidity	85%RH
Environmental pollution	Grade 3
Operating altitude	below 2000m
Working environment	Indoor environment, flat and smooth ground
Enclosure	IP20
Charging method	Manual plugging and charging
Power input	29.4V-4A

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What is the tray size and height?

• Tray size: 355X453mm

• Layer height between trays: 220mm

• Tray size: 410X500mm

• Layer height between trays: 180mm

• Layer height between trays: 200mm

• Layer height between trays: 200mm

• Layer height between trays: 200mm

• Layer height between trays: 220mm

• Layer height between trays: 220mm

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What is the charging mode?

Connect the charging interface of the robot to the charging cable to ensure that the charging port of the robot is connected to the charging cable, if the connection is successful, the robot will prompt it is charging.

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What are the power requirements?

1. In order to ensure the efficiency of the robot and battery life, please keep the robot power at 10% or more at any time.
2. When the power is lower than 10%, the robot is in a low battery state and needs to be charged as soon as possible.
3. When the power is lower than 2%, the battery is protected, the robot will not be able to perform the task, and it needs to be charged before use.

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What does the screen display indicate when charging is in progress?

The screen displays an indication that charging is in progress, indicating that the machine is charging.

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What does the screen display after charging is complete?

After charging is complete, the screen displays a reminder that the charging container is saturated.

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What should you do before each power-on?

Move the robot directly below the visual mark.

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How do you power-on the BellaBot?

Press and hold the power button for 0.5 seconds, and the bottom light strip will display blue. The screen enters the working mode, indicating that the boot is successful.

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How do you power-off the BellaBot?

Press and hold the power off button for 3 seconds, the bottom light strip is off, and the screen is black, indicating that the shutdown is successful.

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How do you force power-off the BellaBot?

Press and hold the OFF button for 10 seconds to achieve a forced power-off of the robot (if the robot is not in an abnormal state, this feature is not recommended).

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How do you pause the BellaBot?

While the robot is running, touch the screen to make the robot pause. The screen enters the pause interface.

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How do you continue running the BellaBot after it has been paused?

If it is necessary to continue running, you need to click the screen again. In cruise mode, if there is no other action in the pause interface, the robot will automatically resume walking after 20s.

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How do you select the mode on the BellaBot?

In order to be applicable in different business scenarios, the modes can be selected as required. The robot provides six mode selections, which are food delivery mode, cruise mode, direct delivery mode, B-day mode, special mode, and used plate collection mode. After the robot is turned on, the mode can be selected through the menu bar.

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What does the direct delivery mode, B-day mode, and special mode require?

The direct delivery mode, B-day mode, and special mode require a purchase of license to be available, if you need it, please contact technical support personnel.

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How is the food delivery mode used?

In delivery mode, the robot can be used for food delivery to multiple tables at the same time. Place the food ordered by different customers on several trays, then enter the corresponding table number, it can plan the best path and deliver the food. After the food is delivered, the robot will automatically return to the pick-up position.

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How is the cruise mode used?

In cruise mode, it can carry self-service drinks, dessert, snacks, or paper towels, moving along the customized circulation path by the waiter, and inviting customers to enjoy or taste through voice.

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What are the steps involved in Food delivery mode?

1. At the food delivery location, select the Delivery Mode.
2. Place the food on the tray.
3. Click on the tray where the food is located and select the destination table number. The higher trays are automatically selected by default, and you can select the corresponding table number.
4. After the table number is entered, click to start the delivery, and the robot will start executing the task.
5. The robot quickly arrives at the designated location according to the established trajectory. During the delivery process, you can touch the robot screen to stop the command, and the robot will stop for waiting immediately, if a touch command is not received after 10 seconds, the robot will continue to perform the task.
6. After the robot is paused, the screen enters this interface, you can perform operations such as modifying the task, bringing food in advance, canceling all tasks, and returning.
7. At the task destination, the robot will have a voice prompt to the guests that the food has arrived, and the guest can tap the screen to get the food.
8. The robot will automatically return to the food pick-up position and wait for the next task.

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What are the steps involved in using Cruise mode?

1. At the start of food delivery, select cruise mode.
2. Select the automatic cruise route.
3. Select Start and the robot will start the cruise task.
4. During the cruise process, you can touch the robot screen to stop the command, and the robot will stop for waiting immediately, if a touch command is not received after 20 seconds, the robot will continue to perform the task.

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What are the steps involved in using B-day mode?

1. At the food delivery location, select the B-day Mode.
2. Place the gift on the tray, supporting only one destination at a time.
3. Select the table number of target destination.
4. After the table number is entered, click to start the delivery, and the robot will start executing the task. The robot starts playing the playlist set in B-day mode.
5. When picking up the food, please stand in front of the robot or touch the robot display screen, the robot stops running, and the screen enters the pause page, indicating that the robot stops running, and the diners can pick up food at will.
6. After the food is completely picked up, the diners only need to click again on the robot display or pause to wait for over 20 seconds, the robot returns to the operation mode again from the original stop.

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What are the steps involved in using Direct delivery mode?

1. Select the Direct Delivery Mode.
2. Select a destination, the direct delivery mode only allows you to select one destination.
3. Confirm the destination, the robot starts execution.
4. During the motion process, you can click the robot screen, and the robot will stop for waiting immediately, if a touch command is not received after 20 seconds, the robot will continue to perform the task.
5. After reaching the destination, return to the main interface of the direct delivery mode, select a destination, and the robot can proceed with the next task.
6. After reaching the task destination, click “Finish” to return to the food pick-up position.

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What are the steps involved in using Special mode?

1. At the food delivery location, select the Special Mode.
2. Place dishes or gifts on the tray, supporting only one destination at a time.
3. Select the background music used for the service, and choose the table number for the food delivery.
4. After the table number is entered, click to start the delivery, the robot will start executing the task and start playing the playlist set for the Special Mode.
5. The robot quickly arrives at the designated location according to the established trajectory. During the delivery process, you can touch the robot screen to stop the command, and the robot will stop for waiting immediately, if a touch command is not received after 10 seconds, the robot will continue to perform the task.
6. After reaching the task destination, click “Finish” to return to the food pick-up position.

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What should I do in the event of an emergency?

An abnormal state of the robot or an unexpected situation may cause damages to the surrounding environment, the user can press the emergency stop switch on the back of the robot to stop the robot.

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How do I use the Key switch?

The key switch can turn on/off the power of the robot, and realize the lock function of the robot.

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How do I use Map settings?

In the “Map settings” function, you can select from multiple maps. In the robot one-to-one parking mode, select the current map to configure the parking position for the robot.

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How do I use Voice settings?

The “Voice settings” function provides voice packet replacement and custom settings of cruise voice.

1. Check the available voice packets for update support and choose to download the voice packets.
2. After downloading, select the corresponding voice packet for replacement.
3. Select “Default” to restore the default voice packet.
4. Press and hold the voice packet to delete it.

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What should I do when there is an alarm?

In the following cases, the robot will stop working and give an alarm tone, the tablet interface will prompt the corresponding instructions, and the machine will need your assistance.

Alarm display	Solutions
Battery is too low	Please push the robot back for charging
Loss of positioning	Push the robot directly below the visual mark
Suspended	Please put the robot on the flat ground
The drive wheel, the auxiliary wheel is stuck or entangled	Please clean the drive wheel, auxiliary wheel

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How do I custom set the cruise voice?

The operating steps for custom settings of cruise voice are as follows:

1. Select “Add voice” to pop up the voice text editing box, enter the text to be played, and click OK to generate a custom voice.
2. It supports adding multiple voices, if multiple voices are selected, these will be played at random.
3. Turn off the cruise voice switch to restore the default voice packet.
4. Click for voice preview, press and hold a voice packet to delete it.

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How do I use Speed settings?

With the “Speed settings” function, you can set the food delivery speed and cruise speed respectively, supporting the speed settings of 0.5m/s, 0.6m/s, 0.7m/s, 0.8m/s and 0.9m/s.

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How do I use the LED dot-matrix setting?

The dot-matrix playback content in cruise and return mode can be set, which supports both Chinese and English. Note: The commissioning setting is advanced robot operation, which requires consulting technical support personnel before proceeding with the operation, the Company does not assume any responsibility for all accidents caused by unauthorized operation.

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How do I use Version upgrade?

With the “Version upgrade” function, you can check the current version and whether it is up-to-date. If it is not up-to-date, you can choose to check for updates, download and update the latest version.

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How do I use Advanced settings?

Select “Advanced settings” to choose the mode of used plate collection. You can also set the speed for food delivery mode and cruise mode, which supports 1.0m/s, 1.1m/s and 1.2m/s.

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How do I use the Music function?

Select the “Music” switch to control the playback and start of the music.

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How do I use the Music playlist?

Select “List editing” to view the music settings of each music mode. Click the corresponding list to view the music playlist. With the “Edit menu” function, you can modify the configuration list, and you can click “Add music” to configure other music.

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How do I use the Music import?

The user can use a mobile phone to connect to the same Wifi with the robot, and can scan directly to upload music. When uploading music files, you need to make sure that the uploaded files are in music format.

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What are the parking options for the robot?

Depending on the size of the restaurant, there are three robot parking options available.

1. One-to-one parking: fixed parking locations can be set for each robot.
2. Free mode: multiple parking locations can be set the robots, and the robots can be parked according to priority.
3. Parking replenishment mode: In addition to the settings of parking locations in 1) and 2), you can also set temporary parking locations in other areas, and when there is location available, the robot can automatically go to the parking location for replenishment.

When a robot is parking at non-parking location with no task designated, you can choose the “Return” command to let the robot return to the parking location automatically, or push the robot to the parking location. Note: The robot at the temporary location will display “Temporary parking” in the normal state, when there is location available at food pick-up position, the robot will automatically to to the pick-up position for parking.

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What are the instructions on voice interaction?

When the robot is not in motion, it can be awakened by voice to achieve voice interaction with it.

1. Voice interaction depends on the network, if the network connection fails, voice interaction cannot be performed.
2. After the voice is entered, the interface displays the voice content.
3. The content of the system response is played by voice, and the specific text content is displayed on the interface.
4. Tap the screen to end the voice interaction and end the voice wake-up, the system will also exit automatically if there is no interaction for a certain period of time.

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How do I maintain the trays, drive wheel, and auxiliary wheel?

Keep the tray clean and clean with a clean cotton cloth, Please check for cleaning at least once a week. When the bottom wheel is entangled or stuck by debris, the robot needs to be lifted for cleaning.

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How do I perform sensor maintenance?

Inspect and clean the positioning sensor on the top and the 3D obstacle avoidance sensor at least once a week. In case of unexpected contamination, be sure to clean it immediately so as not to block the sensors and cause abnormal operation of the product. Use soft tissue or other lens cleaner for cleaning.

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How do I maintain the robot body?

Keep the robot body clean with clean cotton cloth. Do not lift, climb, bump, push, or break the robot or stack things on its body. If it operates abnormally, do not uninstall any screw or open any cover without permission or instruction of our technical support engineers.

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How do I handle the robot?

During the transportation of the robot, it is necessary to meet GB/T 4857.23-2012 requirements for road transport of steel spring vibration-damped trucks, please use forklifts and other handling tools for transportation. The robot is a valuable equipment, when you need to manually move the robot, please strictly follow the instructions below. As shown in the figure, the left and right profiles of the robot (indicated by the arrows) are the parts that can be stressed, and you can lift the robot through this part. Please ask two colleagues to lift the profile from both sides, pay attention to balance, and keep the robot’s upright posture during the handling. It is strictly forbidden to carry out the handling by lifting the tray.

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How do I maintain the sign?

No other objects (such as balloons, barbed wire, slogans, etc.) can be hung directly under the sign, and no billboards or safety exit signs can be hung near the sign; pay attention not to damage the sign during routine ceiling cleaning and maintenance, and the sign cannot be moved or rotated.

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What are the instructions on touch interaction?

In the non-moving state of the robot, the user can touch the robot’s head or ears to achieve touch interaction with it.

1. On the first touch, the robot will show a friendly and cheerful expression and play a voice.
2. Go on touching to trigger further pleasant expressions and voices.
3. Multiple consecutive touches may trigger the angry expression and voice of the robot.
4. If the user keeps touching when the robot is in an angry state, it will trigger a very angry expression and voice.

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What should I do if the POST fails?

If the robot has sufficient battery power, restart the robot under the positioning mark, if the self-test still fails, please contact the after-sales service personnel in time.

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What should I do if the robot stops during operation?

1. Click the interface to show the pause page, the robot pauses, click again to run normally.
2. Voice prompt “Excuse me”: Click the screen to pause the robot, then the robot will be on the right track, then click Continue.

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What should I do if I get a “Signal Loss” prompt?

The robot interface prompts “I am lost, please push me directly below the positioning mark”. At this time, the robot will issue a voice prompt for help, please push the robot directly below the positioning mark.

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What should I do if the robot can’t boot normally?

1. Check if the emergency switch is pressed or damaged, if it is damaged, please contact customer service.
2. The battery is insufficient, please connect the robot through the adapter for charging.
3. For other reasons, please contact customer service staff for processing.

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What does the Free Warranty Services cover?

Shenzhen Pudu Technology Co.Ltd. promises to meet the following conditions. From the date of product receipt, within the effective warranty period of the product (the warranty period of different parts of the product may be different, See “warranty period of major parts” for details.), we will provide free products warranty service. Customers do not need to pay after-sales service fees. Circumstances beyond the warranty period or not covered by the free product warranty service. We will charge a normal price. Please contact the official website after-sales service hotline for product maintenance.

1. Self-purchased products are used normally within the specified product warranty period, and non-artificial quality problems occur.
2. No unauthorized disassembly, no modification or installation under the guidance of non-official instructions, other non-man-made failures.
3. Product serial number, factory label and other signs have no signs of tearing or alteration.
4. Provide valid proof of purchase, documents.
5. Damaged spare parts replaced during the free warranty period are owned by Pudu Technology and should be returned as requested by Pudu Technology, otherwise Pudu Technology reserves the right not to grant free warranty service.

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What are some conditions that are not included in the free product warranty service?

1. Collision, burnout caused by non-product quality problems, and quality problems caused by foreign body intrusion (water, oil, sand, etc.).
2. Damage caused by unauthorized modification, disassembly, opening of the shell, etc., as instructed by unofficial instructions.
3. Damage caused by improper installation, use and operation without following the instructions.
4. Damage caused by customer repairs without official instructions.
5. Damage caused by improper use of circuit modification, battery pack, and charger under the guidance of unofficial instructions.
6. Damage caused by use in excess of the safe load weight.
7. Damage caused by insufficient discharge when the battery is low or the use of a battery with quality problems.
8. Services such as secondary on-site deployment or installation and commissioning due to customer’s own reasons.
9. Malfunction and damage caused by force majeure (such as earthquake, fire, etc.).

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What is the warranty period?

The product receipt date recorded by Pudu’s after-sales service system is used as the warranty start date.

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In which situations can I ask for a refund?

Within 7 natural days of receiving the goods, the customer found obvious manufacturing defects without using the goods. Round-trip freight is borne by Pudu.

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In which cases can my refund request be rejected?

1. The goods were damaged, but the delivery staff was not requested to return them on the spot when receiving the goods.
2. If the return request is made after the return period of the product exceeds 7 natural days (calculated from the date of receipt).
3. Incomplete returned goods, incomplete packaging, accessories, gifts, manuals, or damage caused by appearance.
4. Failure to provide legal proof of purchase or documents when returning goods, or forging or altering documents.
5. Quality problems caused by collisions, burns caused by non-product quality problems, artificial modifications, foreign objects (water, oil, sand, etc.), improper installation, or failure to use and operate according to the instructions.
6. Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks, etc.
7. Products damaged due to force majeure such as fire, flood, lightning, traffic accident, etc.
8. After contacting Pudu Technology Co., Ltd. to confirm the return service, Pudu Technology has the right not to accept the corresponding items within 7 days from the date of contacting Pudu Technology.

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In which situations can I request a replacement?

1. Within 15 natural days of receiving the goods, the customer found obvious manufacturing defects without using the goods. Pudu Technology bears the return freight.
2. Within 15 natural days after the customer receives the goods, after the product is unpacked, it cannot be started normally according to the instructions or under the guidance of a technician, or a non-artificial product quality defect is found. Round-trip freight is borne by Pudu.
3. When customers receive the goods, they need to unpack and inspect them in front of the deliveryman , and find that the product has been damaged due to transportation. Pudu Technology bears the return freight.
4. There was a clear discrepancy between the actual received goods and the description of the goods. Round-trip freight is borne by Pudu.

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In which situations can my replacement request be rejected?

1. Cannot provide legal purchase vouchers or documents when exchanging goods, or forge or alter the documents.
2. The goods were damaged, but the delivery staff was not required to return or exchange them on the spot when receiving the goods.
3. Requests for replacement after the replacement period of 15 natural day products (calculated from the date of receipt).
4. Incomplete replacement, incomplete packaging, accessories, gifts, manuals, or damage caused by appearance.
5. The goods have been tested by the technical support department of Pudu Technology Co.Ltd. and there is no quality problem.
6. Product quality problems caused by collisions or burns caused by non-self quality problems, artificial modification, foreign objects (water, oil, sand, etc.), improper installation, or failure to use and operate according to the instructions.
7. Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks, etc.
8. Products damaged due to force majeure such as fire, flood, lightning, traffic accident, etc.
9. After contacting Pudu Technology Co. Ltd. to confirm the return service, the corresponding items were not sent within 7 days from the date of contacting Pudu Technology. Pudu Technology has the right not to accept it.

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What is the after-sales service process?

1. Please contact Pudu technical support staff in time, call: 400-0826-660.
2. Technical support staff fill in relevant forms according to your product situation.
3. Technical support staff will review and confirm and follow up within 7 working days as soon as possible.

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What are the remote technical guidance services?

Pudu Technology officially provides online and remote technical support channels, and customers need to cooperate with technical engineers for problem diagnosis and troubleshooting.

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What are the on-site services?

If the Pudu technology engineer diagnoses that the problem must be solved at home, Pudu Technology assigns professional and technical personnel to provide on site service.

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What is the return processing time?

After your return application is reviewed and approved, Pudu Technology Co.Ltd. will process the returned goods for you within 7 days from the date of receipt of the problem product you sent back.

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What are the after-sales service contact details?

If you have any question, please call our service hotline: 400-0826-660 PuduTech’s after-sales service hours are: Monday to Saturday, 9:00 am to 12:00 am, 14:00 to 18:00 pm.

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What is the exchange processing time?

After your replacement request is approved, Pudu Technology Co.Ltd. will process the replacement for you within 15 days you receive the problem product you sent back.

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What is the return to factory for processing time?

After your repair application is approved, Pudu Technology Co. Ltd. will process the repair for you within 30 days from the date you receive the problem product you sent back. If the service is postponed due to national statutory holidays or after-sales service centers of some brand manufacturers, the repair time will be extended accordingly.

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What is the refund time?

After approved by Pudu technology, the refund will be transferred to the bank account of the other party within 10 working days after receiving the returned product.

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What is the out-of-warranty service?

For after-sales services that are not covered by the free warranty (beyond the warranty period or do not meet the free warranty terms during the warranty period), Pudu Technology will charge for after-sales services.

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What are the remote technical guidance services?

Pudu Technology officially provides online and remote technical support channels, and customers need to cooperate with technical engineers for problem diagnosis and troubleshooting.

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What are the on-site services?

If the Pudu technology engineer diagnoses that the problem must be solved on the site, Pudu Technology assigns professional and technical personnel to provide on site service.

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What is the after-sales service cost standard?

For after-sales services not covered by the free warranty, you need to fill in the Pudu Technology After-Sales Record Form in accordance with the requirements. Pudu’s after-sales service costs include after-sales maintenance costs and spare parts costs.

• Pudu technology technicians provide remote technical guidance services. Customers assist in handling after-sales issues. Pudu technology only charges the cost of spare parts.
• After-sales service of Pudu technology technicians providing on-site services. Service costs include spare parts costs and after-sales maintenance costs. After-sale maintenance fees are charged as follows: 500USD / day / person and round trip travel expenses. The cost standard of spare parts is listed in "quotation of spare parts delivered by Pudu technology ".

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What is the main parts warranty period?

Main components	Warranty period
Upper computer master control board	12 months
Upper computer expansion board	12 months
Audio amplifier board	12 months
Upper computer cooling fan	12 months
Lidar	12 months
Upper view RGBD vision sensors	12 months
Lower view RGBD vision sensors	24 months
Audio device	12 months
Camera module	No
Trays	12 months
Tray sensors	12 months
Tray light	12 months
Waterproof light strip	6 months
Chassis shell	12 months
Display assembly	12 months
Lower computer master control board	12 months
Universal wheel	12 months
DC hub motor	12 months
Battery	12 months
Battery cover	12 months
E-stop switch	No
Key switch	12 months
In-line charger	12 months
Head touch sensor	12 months
Ear touch sensor	12 months
Array Microphones	12 months
LED Dot-matrix screen	12 months
Ear light	12 months
Flash button	12 months