PANASONIC FZ-55C (01) PDF MANUAL

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How do I attach and detach the keyboard?

Turn off the computer and disconnect the AC adaptor.
Remove the battery pack.
- When using a second battery pack, remove the second battery pack.
Remove the screws (A) and the keyboard plate (B).
Lift the keyboard from the screen side. The back side of the keyboard is affixed with seals ©.
Remove the screws (D) and disconnect the stack type connector (E).

IMPORTANT: You cannot use the removed keyboard again. Do not pull the flat cable (G) connecting the keyboard and stack type connector (F) forcibly.

Attach the stack type connector (E) to the new keyboard (F), and then tighten the screws (H) firmly. Use the PH 1 (PH #1) screwdriver. The screws used are 3. Recommended tightening torque 0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm).
Remove the release paper (I).
Insert the projection parts (J) of the keyboard into the (K) parts, and attach it while lowering.
Attach the keyboard plate (B) and tighten the screws (L) firmly. Use the PH 1 (PH #1) screwdriver. The screws used are 3. Recommended tightening torque 0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm).
Insert the battery pack and connect the AC adaptor.

What are the rear expansion area options?

You can select from the following options:

FZ-VCN551: VGA Port / Serial Port / USB 3.1 (Type-A) Port
FZ-VCN552: VGA Port / Serial Port / 2nd LAN Port
FZ-VCN553: VGA Port / Serial Port / Rugged USB 2.0 Port

How do I insert an option to the rear expansion area?

Turn off the computer and disconnect the AC adaptor.

IMPORTANT: It is recommended to turn off the computer completely by following these steps:

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”.
Click [Turn off your PC].
Turn your computer over and remove the battery pack.
- When using a second battery pack, remove the second battery pack. Make sure no foreign objects are under the computer.
Insert an option to the rear expansion area by following these steps:
1. If the dummy cover is inserted, remove it. To do so, remove the screws (A) and the dummy cover.
2. Press left and right from above to insert an option.
3. Tighten the screws (B) first, and then tighten the screws ©. Use the PH 1 (PH #1) screwdriver. Recommended tightening torque: 0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm).
Insert the battery pack carefully.

What is the recommended way to print the Reference Manual?

It is recommended that the Reference Manual be printed.

What is the disclaimer for the computer specifications and manuals?

Computer specifications and manuals are subject to change without notice. Panasonic Corporation assumes no liability for damage incurred directly or indirectly from errors, omissions, or discrepancies between the computer and the manuals. For the latest information about optional products, refer to the catalogs.

What software does this product incorporate?

This product incorporates the following software:

Software developed independently by or for Panasonic Corporation.
Software owned by third parties and licensed to Panasonic Corporation.
Open source software.

Is there a warranty for the software categorized as open source?

The software categorized as open source is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. Refer to the detailed terms and conditions shown in the Reference Manual.

What are the restrictions for using the zlib software?

Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
Altered source versions must be plainly marked as such and must not be misrepresented as being the original software.
This notice may not be removed or altered from any source distribution.

What is the disclaimer and license for libpng versions 1.2.6 through 1.6.3?

This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail. COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. This code is released under the libpng license. libpng versions 1.2.6, August 15, 2004, through 1.6.3, July 18, 2013, are Copyright © 2004, 2006-2013 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-1.2.5 with the following individual added to the list of Contributing Authors: Cosmin Truta.

What is the disclaimer and license for libpng versions 1.0.7 through 1.2.5?

libpng versions 1.0.7, July 1, 2000, through 1.2.5 – October 3, 2002, are Copyright © 2000-2002 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors:

Simon-Pierre Cadieux
Eric S. Raymond
Gilles Vollant

The following additions to the disclaimer also apply:

There is no warranty against interference with your enjoyment of the library or against infringement. There is no warranty that our efforts or the library will fulfill any of your particular purposes or needs. This library is provided with all faults, and the entire risk of satisfactory quality, performance, accuracy, and effort is with the user.

What is the disclaimer and license for libpng versions 0.97 through 1.0.6?

libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright © 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors:

Tom Lane
Glenn Randers-Pehrson
Willem van Schaik

What is the disclaimer and license for libpng versions 0.89 through 0.96?

libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright © 1996, 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng-0.88, with the following individuals added to the list of Contributing Authors:

John Bowler
Kevin Bracey
Sam Bushell
Magnus Holmgren
Greg Roelofs
Tom Tanner

Who are the defined “Contributing Authors” for the libpng copyright and license?

For the purposes of this copyright and license, “Contributing Authors” is defined as the following set of individuals:

Andreas Dilger
Dave Martindale
Guy Eric Schalnat
Paul Schmidt
Tim Wegner

What is the disclaimer for the PNG Reference Library?

The PNG Reference Library is supplied “AS IS”. The Contributing Authors and Group 42, Inc. disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The Contributing Authors and Group 42, Inc. assume no liability for direct, indirect, incidental, special, exemplary, or consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage.

What are the restrictions for using the PNG source code?

Permission is hereby granted to use, copy, modify, and distribute this source code, or portions thereof, for any purpose, without fee, subject to the following restrictions:

The origin of this source code must not be misrepresented.
Altered versions must be plainly marked as such and must not be misrepresented as being the original source.
This Copyright notice may not be removed or altered from any source or altered source distribution.

Can I use the PNG source code in commercial products?

The Contributing Authors and Group 42, Inc. specifically permit, without fee, and encourage the use of this source code as a component to supporting the PNG file format in commercial products. If you use this source code in a product, acknowledgment is not required but would be appreciated.

What is the “png_get_copyright” function used for?

A “png_get_copyright” function is available for convenient use in “about” boxes and the like: printf(“%s”,png_get_copyright(NULL));

What are the PNG logos?

The PNG logo (in PNG format, of course) is supplied in the files:

“pngbar.png”
“pngbar.jpg” (88×31)
“pngnow.png” (98×31).

Is libpng Open Source Software?

Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative.

What are the government restricted rights for the software?

GOVERNMENT RESTRICTED RIGHTS. The Software is provided with “RESTRICTED RIGHTS.” Use duplication or disclosure by the government is subject to restrictions as set forth in FAR 52.227-14 and DFAR 252. 227-7013 et seq. or their successors. Use of the Software by the government constitutes acknowledgment of Intel’s proprietary rights therein.

Contractor or Manufacturer is Intel Corporation, 2200 Mission College Blvd., Santa Clara, CA 95052.

How are the illustrations and terminology presented in this manual?

This manual explains using the default settings. In principle, this manual explains based on the following conditions:

The keyboard and Touchpad are used for operation.
Some illustrations are simplified to help understanding and may look different from the actual unit.
Some types of software are automatically updated, and differences may occur from descriptions in this manual.
If you do not sign in as an administrator, you cannot use some functions or cannot display some screens.

How are operation procedures explained in the manual?

This manual explains operation procedures using the Touchpad or mouse as typical examples. In addition, you can touch the display screen to operate the computer (only for models with a touchscreen). When using the touch operation, please replace the terms as described below:

Operation terms to be replaced:
Click	→ Touch
Double-click	→ Double-touch
Right-click	→ Touch and hold

What are the terms and illustrations used in the instructions?

≪Enter≫: This means to press the ≪Enter≫ key.
≪Fn≫ +≪F7≫: This means to press and hold ≪Fn≫ key, and then press ≪F7≫ key.

Note: The display of the key may be different from this manual according to the keyboard used. (e.g. “Delete” instead of “Del”).

Click -: Click (Start) and then click (Power).

In these instructions, the names are referred to as follows:

“Windows 10 Pro” as “Windows” or “Windows 10”
DVD Multi drive and Blu-ray disc drive as “optical disc drive”.
Circular media including BD-ROM, DVD-ROM and CD-ROM as “discs”.
“Multilingual User Interface” as “MUI”.
The Touch Screen as the “touchscreen” (only for models with a touchscreen).
The stylus as the “pen (included)” (only for models with a touchscreen).
The computer screen supporting touching methods (using the stylus / your fingers) is referred to as the “screen” (only for models with a touchscreen).

How do I switch between desktop mode and tablet mode in Windows 10?

Windows 10 offers the desktop mode, in which operation is performed using the keyboard or Touchpad, and also the tablet mode optimized for touch panel operation (only for models with a touchscreen). The mode can be switched by clicking (Notification), and then clicking (Tablet mode).

How do I customize the task tray in tablet mode?

Touch and hold the task tray.
Select the item to display.

In what language are screen messages explained?

Screen messages are explained in [English (United States)]. (Depending on the language preference, some screen messages in these instructions are different from the actual screen messages. For example, [Flight mode] may be displayed instead of [Airplane mode] in some language preference.)

How do I open the Control Panel?

Click (Start) – [Windows System] – [Control Panel].

How do I open the Settings?

Click (Start) – (Settings).

Where can I find the latest information on Windows 10?

When Windows 10 is updated, the screen display or operation procedures may be changed. For the latest information on Windows 10, see the following web page:

https://pc-dl.panasonic.co.jp/itn/addendum/

What should I do if sound or video playback is interrupted from the microSD Memory Card?

Sound (e.g. MP3, WMA) and video (e.g. MPG, WMV) recorded on a microSD Memory Card may be interrupted during playback. If this happens, copy them to the flash memory drive and play them back.

Why might sound be interrupted at Windows startup, and how can I mute the startup sound?

Depending on the processing status of Windows, sound may be interrupted at Windows startup. You can mute the sound at startup. The startup sound is muted as the factory default. To mute the sound, follow these steps:

Right-click (Speakers) on the task tray, and click [Sounds].
Remove the check mark from [Play Windows Startup sound], and click [OK].

How do I update to the latest patches and service packs for Windows?

You can update to the latest patches and service packs for Windows with the following menus:

Click (Start) – (Settings) – [Update & Security] – [Windows Update].
Click [Check for updates].

What should I do if a message appears to update a driver?

Do not apply “Driver Updates” even if a message to update a driver appears. If a driver update is required, contact your technical support office.

How do you insert an option to the front expansion area?

Turn off the computer and disconnect the AC adaptor.
Turn your computer over and remove the battery pack.
- When using the second battery pack, remove the second battery pack.
- Make sure no foreign objects are under the computer.
Insert an option to the front expansion area:
1. If the dummy pack is inserted, remove it.
  - While sliding the latch (A), pull out the dummy pack.
2. Slide an option in parallel with the arrow direction until it clicks to the secured position.
Insert the battery pack carefully.

How do you insert an option to the TOUGHBOOK universal bay?

Turn off the computer and disconnect the AC adaptor.
Turn your computer over and remove the battery pack.
- When using the second battery pack, remove the second battery pack.
- Make sure no foreign objects are under the computer.
Insert an option to the TOUGHBOOK universal bay.
1. If the dummy pack is inserted, remove it.
  - While sliding the latch (A), pull out the dummy pack.
2. Slide an option in parallel with the arrow direction until it clicks to the secured position.
3. When using discretedGPU:
  1. Tighten the screws (B) supplied with discretedGPU.
  2. Use the PH 1 (PH #1) screwdriver.
Insert the battery pack carefully.

What is the recommended tightening torque?

0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm)

How do you create a recovery disc?

You can make a recovery disc for preinstalled software. The recovery disc returns the flash memory to the factory default. To create a backup of the recent state of the flash memory, refer to Flash Memory Backup/Restore Function.

What do you need to prepare to create a recovery disc?

Blank discs (About usable types of discs and required numbers of discs, refer to the screen.) or USB storage device.
Only for models without an optical disc drive: When using DVD/BD media to create a recovery disc, prepare the commercially available optical drive. USB memory devices can also be used as a recovery disc.
Connect the AC adaptor and do not remove it until the operation is complete.
Close all applications except for this utility.
Remove all peripherals (excluding the device that will be used to create the recovery disc).
Turn off the wireless function.

What should you note when creating a recovery disc?

When this computer is driven by USB Power Delivery, the recovery disc cannot be created. Connect the supplied AC adaptor.
If the recovery partition is deleted, you cannot create recovery disc(s).
When using a USB storage device to create a recovery disc:
- Any previously existing data stored on the USB storage device will be deleted.
- USB storage devices with capacities insufficient for creating a recovery disc cannot be used.
- USB storage devices that are partitioned cannot be used.
- USB storage devices that are recognized as SCSI (i.e., UASP*1 devices) cannot be used.
  - *1 : USB Attached SCSI Protocol.

What are some important things to note about creating a recovery disc?

A USB memory device can also be used as a recovery disc.
Do not perform the following operations until creating the recovery disc is complete:
- Shut down or restart Windows.
- Enter modern standby (sleep) or hibernation.
Only for models without an optical disc drive: Remove the commercially available optical drive or USB storage device being used for recovery disc creation.
If you interrupted creating a recovery disc, a message of failure may appear in step 10 screen below. In this case, restart the computer, and create a new recovery disc again.

What are the steps to creating a recovery disc?

Sign in to Windows as an administrator.
Connect the device being used to create the recovery disc to the unit.
- For DVD/BD media:
  1. Only for models without an optical disc drive: Connect the commercially available optical drive to the USB port.
  2. Set a disc into the optical disc drive or the commercially available optical drive.
- For USB storage devices:
  1. Connect the USB storage device to the USB port.
Click (Start) – (Panasonic PC Recovery Disc Creation Utility).
- If the “User Account Control” screen appears, click [Yes].
Click [Next].
Confirm on-screen information ([Select OS Image] and [Number of discs required]), and then click [Next].
Select [Create a recovery disc (recommended)] and click [Next].
Click [Next].
In the case of DVD/BD media, select the [Write Speed].
Click [OK].
- Creation of the recovery disc (i.e., writing) starts.Wait a moment for the process to complete.
Finish creation of the recovery disc as follows:
- For DVD/BD media:
  1. Remove the disc when “Recovery disc #1 complete.” appears, and label the disc to avoid losing it.
    - Do not use sharp objects that may leave a mark.
  2. If the recovery disc spans multiple discs, insert the next disc.
  3. Click [OK].
  4. Follow the on-screen instructions to create all the recovery discs.
  5. Click [OK] on the “All recovery discs complete.” screen.
- For USB storage devices:
  1. Click [OK] on the “All recovery discs complete.” screen.
  2. Perform “Safely Remove Hardware and Eject Media”, and remove the USB storage device.

What should you note about the recovery disc you created?

The disc created with this utility is only for this computer. You cannot use it for others.
Additional applications cannot be recovered even if you use a recovery disc created with this utility.
If you fail to create a recovery disc or an error message appears, try either of the following procedures:
- Insert the disc or USB storage device correctly.
- Check the disc or USB storage device condition.
- Restart the computer and try to create a recovery disc again.
- Contact Panasonic Technical Support.

What is important to know about the partition structure?

Do not add or delete partitions in Windows 10, as the Windows area and recovery partition must be adjacent to each other in Windows 10.

What is the Flash Memory Backup/Restore Function?

Panasonic Corporation will bear no responsibility for any damage suffered (including loss of data) as a result of the use of this function.

How do you create a backup of the Flash Memory Data?

You can create a backup of the flash memory data, which can be used to recover from hardware failure. This function creates a backup of the recent state of the flash memory. To return the factory default, use a recovery disc (Create a Recovery Disc). To create a backup of the flash memory to another storage media (e.g., external hard disk), connect the storage media, and follow the steps below:

Click (Start) – [Windows System] – [Control Panel] – [System and Security] – [File History].
Click [System Image Backup].
Click [Create a system image].
Follow the on-screen instructions.

What should you note when creating a backup of the Flash Memory Data?

Connect the AC adaptor and do not remove it until backup is complete.

How do you restore the Flash Memory Data?

Connect the storage media that created the backup.

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”*1.
Click [Troubleshoot] – [Advanced options].
Click [System Image Recovery].
Follow the on-screen instructions.
- *1 : Screen messages are explained in [English (United States)]. (Depending on the language preference, some screen messages in these instructions are different from the actual screen messages. For example, [Advanced start-up] may be displayed instead of [Advanced startup] in some language preference.)

What is the function of the LED indicator?

CapsLock indicator
Num Lock (numeric lock) indicator
Scroll Lock indicator
Drive Indicator (Drive status)
microSD Memory Card Indicator (Blinking: During accessor a password is requested)
Power Indicator
- Off: Power off/Hibernation
- Green: Power on
- Blinking Green: Modern standby (Sleep)
- Blinking green and orange: Cannot power on or resume due to low temperature.
Battery Indicator (When the battery indicator does not light on) (Battery Power)

What is the function of the security slot?

A Kensington cable can be connected. For further information, read the manual that comes with the cable.

What is important to note about the carrying handle?

Do not use the handle if the handle is worn or damaged.

What is important to note about the camera cover?

When not using an IR camera, close the camera cover. When opening and closing the camera cover, operate until it clicks to the secured position.

What is the function of the ambient light sensor?

The ambient light sensor is equipped with an automatic brightness adjustment function that adjusts the display screen (Automatic brightness adjustment).

What is important to note about the speakers?

This computer contains a magnet and magnetic products at the locations dashed line circled in the illustration above. Avoid leaving metallic object or magnetic media in contact with these areas.

What is important to note about the microSD Memory Card Slot?

Keep microSD Memory Cards away from infants and small children.

How do you turn the computer on?

Press and hold the power switch until the power indicator lights.

How do you turn the computer off?

Shut down the computer.

Click (Start).
Click (Power) – [Shut down].

How do you turn off the computer completely?

To turn off the computer completely, proceed as follows.

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”.
Click [Turn off your PC].

What are the precautions against Starting Up/Shutting Down?

Do not do the following Connecting or disconnecting the AC adaptor Pressing the power switch Touching the keyboard, touchpad, touchscreen <only for modelwith touchscreen> or external mouse Closing the display

What are the power saving methods set at the time of purchase to conserve power?

The computer automatically enters sleep after:

10 minutes (when AC adaptor is connected) of inactivity
4 minutes (when operating on battery power) of inactivity

How do you use the touchpad?

Use the touchpad to move the cursor on the screen and perform computer operations.

How do you change the settings of the touchpad?

You can change the settings of the touchpad by performing the following operation.

Click (Start) – (Settings) – [Devices] – [Touchpad].

How do you disable/enable the touchpad?

Press ≪Fn≫ +≪Esc≫. You can check the status of the touchpad by seeing an icon on the task tray. : Touchpad is enabled. : Touchpad is disabled.

What happens when the touchpad is disabled?

When the touchpad is disabled, it will remain disabled until you press ≪Fn≫ +≪Esc≫ again, even if the computer restarts.

Can you press the lower right corner of the touchpad to right-click?

This function cannot be used with this unit even if you perform the following operations.

Click (Start) – (Settings) – [Devices] – [Touchpad].
Add the checkmark to [Press the lower right corner of the touchpad to right-click] under “Taps”.

How do you change the cursor speed of the touchpad?

You can change the cursor speed of touchpad by performing the following operation.

Click (Start) – (Settings) – [Devices] – [Touchpad].
Slide the bar under “Change the cursor speed”. When you move the slider to the left, the cursor speed is slow.

How do you handle the touchpad?

By design, the touchpad is to be used with a fingertip only. Do not place any object on the work surface or press down forcefully with sharp-pointed objects (e.g., nails) or hard objects that can leave marks (e.g., pencils and ball point pens). Try to avoid having any harmful substances, such as oil, come in contact with the touchpad. The cursor may not work properly in such cases. When the touchpad becomes dirty: Wipe it gently with a soft, dry cloth, such as eyeglass cleaning cloth. If it is very dirty, slightly dampen the cloth with water and wring it well before wiping the touchpad. Do not use benzene or thinner, or rubbing alcohol. Doing so may adversely affect the surface, e.g., discoloration. In addition, do not use commercially available household cleaners and cosmetics, as they may contain components harmful to the surface.

What are the keyboard key combination precautions?

Do not repeatedly press the keys in quick succession.
Do not use the key combinations together with a touchpad (external mouse), touchscreen (only for models with a touchscreen), or other key operations.
Do not use the key combinations before you sign in to Windows. Wait until the drive indicator and the microSD Memory Card indicator turn off. On the Setup Utility screen, you can use the key combinations of ≪Fn≫ +≪F1≫ and ≪Fn≫ +≪F2≫. By using the key combinations of ≪Fn≫ +≪F3≫, the display is switched between the internal LCD, simultaneous display and the external display.
The key combinations may not work with some applications.
The pop-up display shown in the table below appears after signing in to Windows. It may not appear in some application conditions.

What are the key combination functions?

Key	Function	Pop-up display
≪Fn≫ +≪Esc≫	Touchpad on/off	You can select on/off of the touchpad.
≪Fn≫ +≪F1≫	*1
≪Fn≫ +≪F2≫	*1	LCD brightness (≪Fn≫ +≪F1≫ =down /≪Fn≫ +≪F2≫ =up) A slide bar appears.
≪Fn≫ +≪F3≫	Display mode switching	When an external display (a projector etc.) is connected, you can change the display mode. \ 1. Press≪Fn≫ +≪F3≫. 2. Click the display mode. \ IMPORTANT n Do not press any keys until the display has finished switching. n Do not use this function: When playing motion video such as DVD or MPEG. When an external display is not connected. When showing a game screen such as pinball. “PROJECT” appears.
≪Fn≫ +≪F4≫	1 Speaker on/off2	You can check the status of the speaker by seeing an icon on the task tray. \
≪Fn≫ +≪F8≫	Concealed Mode on/off (ConcealedMode)	You can turn on/off the following devices. * Webcam * Microphone * Wireless Radio Backlit Keyboard (Concealed Mode) \ NOTE n The camera indicator cannot be turned off. n Concealed Mode is enabled as the factory default. n You can set the devices turned off in [Concealed Mode Configuration] with Setup Utility. n If you press ≪Fn≫ +≪F8≫ in succession, the Concealed Mode may not be switched. More than 4 seconds interval is necessary to switch on/off. \
≪Fn≫ +≪F9≫	Remaining battery power	(When the battery pack is inserted in the computer) (Checking the Remaining Battery Power) \
≪Fn≫ +≪F10≫	Airplane Mode on/off	You can select on/off of the Airplane Mode. (Switching the airplane mode using≪Fn≫ ) \
≪Fn≫ +≪F12≫	<Only for model with backlit keyboard>Backlit keyboard ON/OFF	When you press the keys, the luminance of the backlit keyboard is changed. (Four steps and off). You cannot change the color of the backlit keyboard. (PanasonicPC Backlit Keyboard Settings Utility) \ When switched to [Night Mode] of “PanasonicPC DayNight Mode Utility”, ≪Fn≫ +≪F12≫ is disabled. (PanasonicPC DayNight Mode Utility) \
≪Fn≫ +≪1≫	Open Panasonic PC Settings Utility ON/OFF	You can change the functions. (To change the A1 / A2 / A3 / A4 key functions) \
≪Fn≫ +≪2≫	Open A1/A2/A3/A4 Key Settings	You can change the functions. (To change the A1 / A2 / A3 / A4 key functions) \

What is the touchpad status notification?

You can check the status of the touchpad by seeing an icon on the task tray.

When the touchpad is disabled, will it remain disabled?

When the touchpad is disabled, it will remain disabled until you press ≪Fn≫ +≪Esc≫ again, even if the computer restarts.

How do you switch the display mode?

When an external display (a projector etc.) is connected, you can change the display mode.

Press≪Fn≫ +≪F3≫.
Click the display mode.

What are some important things to remember when switching the display mode?

Do not press any keys until the display has finished switching.
Do not use this function:
- When playing motion video such as DVD or MPEG.
- When an external display is not connected.
- When showing a game screen such as pinball.

What appears when an external display is connected and you switch the display mode?

“PROJECT” appears.

How do you turn the Concealed Mode on/off?

Press ≪Fn≫ +≪F8≫.

What devices can you turn on/off in Concealed Mode?

Webcam
Microphone
Wireless Radio
Backlit Keyboard

Can the camera indicator be turned off?

No, the camera indicator can not be turned off.

Is Concealed Mode enabled as the factory default?

Yes, Concealed Mode is enabled as the factory default.

Can you set the devices turned off in Concealed Mode Configuration with Setup Utility?

Yes, you can set the devices turned off in [ConcealedModeConfiguration] with Setup Utility.

What happens if you press ≪Fn≫ +≪F8≫ in succession?

The Concealed Mode may not be switched. More than 4 seconds interval is necessary to switch on/off.

How do you check the remaining battery power?

Press ≪Fn≫ +≪F9≫ when the battery pack is inserted in the computer.

How do you switch the airplane mode on/off?

Press ≪Fn≫ +≪F10≫ to switch the Airplane Mode on/off.

How do you turn the backlit keyboard on/off?

Press ≪Fn≫ +≪F12≫ to turn the backlit keyboard ON/OFF.

How is the luminance of the backlit keyboard changed?

When you press the keys, the luminance of the backlit keyboard is changed (four steps and off).

Can you change the color of the backlit keyboard?

You cannot change the color of the backlit keyboard.

When is ≪Fn≫ +≪F12≫ disabled?

When switched to [Night Mode] of “PanasonicPC DayNight Mode Utility”, ≪Fn≫ +≪F12≫ is disabled.

How do you open Panasonic PC Settings Utility?

Press ≪Fn≫ +≪1≫ to open the Panasonic PC Settings Utility.

What can you do with Panasonic PC Settings Utility?

You can change the functions of the A1 / A2 / A3 / A4 keys.

How do you open the A1/A2/A3/A4 Key Settings?

Press ≪Fn≫ +≪2≫.

What can you change with the A1/A2/A3/A4 Key Settings?

You can change the A1 / A2 / A3 / A4 key functions.

What are the factory preset combinations available for the external antenna output?

CH1	CH2
WLAN main	WWAN main
WLAN main	Dedicated GPS
Dedicated GPS	WWAN main
WWAN-GPS	WWAN main

What are the rear expansion area options you can select from?

FZ-VCN551 VGA Port / Serial Port / USB3.1 (Type-A) Port
FZ-VCN552 VGA Port / Serial Port / 2nd LAN Port
FZ-VCN553 VGA Port / Serial Port / Rugged USB2.0 Port

What are the TOUGHBOOK Universal Bay options you can select from?

FZ-VDM551 DVD MULTI Drive Pack
FZ-VBD551 Blu-ray Disc Drive Pack
FZ-VGT551 GPU Pack
FZ-VSD551 SSD Pack
FZ-VSC552 Smart Card Reader

How do you change the Day/Night Mode?

You can change the Day/Night Mode using the PanasonicPC Day/Night Mode Utility by pressing ≪Fn≫ +≪3≫.

How do you change the backlit keyboard color?

You can change the color of the backlit keyboard by pressing ≪Fn≫ +≪4≫. You can also change the color using the PanasonicPC Backlit Keyboard Settings Utility. This feature is only available on models with a backlit keyboard.

How do you change the functions of the A1 / A2 / A3 / A4 keys if your model does not have a backlit keyboard?

Press ≪Fn≫ +≪4≫.

What happens when Concealed Mode is enabled?

When Concealed Mode is enabled, certain key combinations are disabled. Even if sound is set to OFF in the Concealed Mode Configuration menu, the sound volume setting of Windows does not show a mute state. However, audio from the speaker is not heard.

How do you turn Concealed Mode on or off?

You can turn Concealed Mode on or off by pressing ≪F8≫. You can also change the Trigger Key setting in the sub-menu of Concealed Mode Configuration in the Main menu of the Setup Utility.

How do you use the Fn key lock?

When you press ≪Fn≫, the key is locked (pressed-down) until you press another key. Use this when pressing difficult key combinations.

To use the Fn key lock, follow these steps:

Start up the Hotkey Settings.
- Click (Start) – (PanasonicPC Settings Utility) – (Settings) – (Button / Key).
Make the settings.
- Select [Use Fn Key lock].

When using an ≪Fn≫ key combination:

Press ≪Fn≫ once. (Locked)
Press another key. (Lock released)

When using successive ≪Fn≫ key combinations:

Press ≪Fn≫ twice. (Locked)
Press another key.

Fn key remains locked until you press ≪Fn≫ again.

What happens when you select the “Make sound when Fn Key is pressed” option?

A sound will be made when the Fn key is pressed.

What does the “Display icon in the notification area” option do?

Selecting the “Display icon in the notification area” option displays the Fn key status when the task tray is clicked. :≪Fn≫ is locked. :≪Fn≫ is not locked.

What should you do if the speaker is muted or sound is turned off in Concealed Mode Configuration?

If the speaker is muted or sound is turned off in Concealed Mode Configuration, beeps do not sound.

How do you change the functions of the A1, A2, A3, and A4 keys?

You can change the functions of the A1, A2, A3, and A4 keys. The A4 key can only be changed for models without a backlit keyboard.

To change the function of the A1, A2, A3, and A4 keys, follow these steps:

Click (Start) – (Panasonic PC Settings Utility) – (Settings) – (Button / Key).
Click [Change] under “A1/A2/A3/A4 Key”.
Select the key and click [Change…].
Select the function in [Action].
- Click [Browse…] to select the application if you select [Start a program].
Click [OK].
Click [OK].

What happens if you click the [Reset] button when changing the functions of the A1, A2, A3, and A4 keys?

If you click [Reset], the settings will become the factory default. With the factory default, “A1/A2/A3/A4 Key Settings” can be launched by pressing (≪Fn≫+≪2≫).

What is the Panasonic PC Backlit Keyboard Settings Utility?

The Panasonic PC Backlit Keyboard Settings Utility can be used to make custom colors for the backlit keyboard.

How do you start the Panasonic PC Backlit Keyboard Settings Utility?

Click (Start) – (Panasonic PC Backlit Keyboard Settings Utility).

The Panasonic PC Backlit Keyboard Settings Utility starts up, and the following screen is displayed:

[Image of the Panasonic PC Backlit Keyboard Settings Utility]

What are the options for changing the color of the backlit keyboard?

[Color1] / [Color2]: The specified color is displayed. Color Presets: To change the color of the backlit keyboard, click , , or . Color Settings: To customize the color of the backlit keyboard, click . (To Define Custom Colors) Restore Default: Restore the settings to the default color.

How do you define custom colors for the backlit keyboard?

Click to display “Color”.
- The following screen is displayed:
  - [Image of the Color window]

When using the Basic Color:

Click the color under “Basic colors:”.
Click [OK].

When using the Custom Color:

Click the color under “Basic colors:” closest to the color you want to define.
Click “Define Custom Colors”.
- The following screen is displayed:
  - [Image of the Define Custom Colors window]
Modify the color matrix and slider. Alternatively, modify the RGB or hue, saturation, luminosity color values.
Click [Add to Custom Colors].
Click the color under “Custom colors:”.
Click [OK].

What happens if you change the color of the backlit keyboard to black?

If you change the color of the backlit keyboard to black, the backlit keyboard does not light.

Can you decrease the brightness of the backlit keyboard automatically?

Yes, you can also decrease the brightness automatically to conserve power with Setup Utility. (As the factory default, [On Battery Power] and [Plugged in] are set to [None]. Change the setting if you use the automatic turn-off function of the backlit keyboard.)

Can you change the color or the power-saving time of the backlit keyboard?

Yes, you can also change the color or the power-saving time with Setup Utility.

What operations can you perform by touching the computer screen?

The screen of your computer allows you to perform the same operations as a mouse by touching its surface. You can use the touchscreen function to perform the same operations as the touchpad and mouse. The computer supports using your fingers and the stylus (included). This feature is only available on models with a touchscreen.

What can cause the touchscreen to respond accidentally?

Putting the pen (included) or finger close to the screen or liquid or metallic objects other than the pen (included) or finger may cause the touchscreen to respond accidentally.

How do you attach the pen to the computer?

Insert the pen into the pen holder.

How do you detach the pen from the computer?

Press the pen so it comes out of the pen holder.
Draw it straight out.

How do you perform a “right-click” on the touchscreen?

Touch and hold the object with your fingers, or the pen (included), and release it when a flame surrounding the object appears.

What are the different touch gestures you can use on the touchscreen?

Tap: Touch the screen to select or activate something.
Spread/pinch: Touch an image or document with two fingers, and spread your fingers apart to zoom in or pinch them together to zoom out.
Drag: Touch an object (file, icon, etc.) and drag your finger to the desired location before removing it to move the object.
Swipe: Touch with a sweeping motion.
Flick: Touch with a quick sweeping motion.

How do you change the Touch Screen Mode?

You can select the suitable operation mode in Touch Screen Mode.

To change the Touch Screen Mode, follow these steps:

Click (Start) – (Panasonic PC Settings Utility) – (Settings) – (Touch Screen).
Select the operation mode under “Touch Screen Mode”.
- [Pen] mode: Suitable for pen (included) operation. Use this mode when not operating with a finger. Using this mode may cause accidental responses to metal objects close to the screen. Unless you have the pen (included), the operation will not be possible.
- [Pen/Touch] mode: Suitable for using both finger and pen (included). If both the pen (included) and finger touch the screen at the same time, the pen (included) operation takes priority. Using this mode may cause accidental responses to metal objects close to the screen.
- [Touch] mode: Use this mode when not operating with the pen (included).
- [Touch (Glove)] mode: Use this mode when operating with a glove on. Depending on the type of glove, operation may be ignored. With finger operation, the screen may not respond properly.
If a confirmation message appears, click [Yes].

What should you not do while switching the operation mode?

Do not touch the screen while switching the operation mode. Switching may fail by doing so.

How do you calibrate the screen?

When you cannot point correctly with the pen (included) or your fingers, calibrate the screen by following the steps below. Perform the calibration as an administrator. A standard user needs to perform the calibration as an administrator before performing the calibration for each user.

NOTE: At first, sign in to Windows as an administrator, and perform this calibration.

To calibrate the screen, follow these steps:

Open “Tablet PC Settings”.
- Click (Start) – [Windows System] – [Control Panel] – [Hardware and Sound] – [Tablet PC Settings].
Click [Calibrate…].
Using the pen (included) or finger, touch each of the “+” target marks one by one, and then click [Yes].

What message will appear during calibration and what does it mean?

The following message, “Right-click anywhere on the screen to return to the last calibration point. Press the Esc button to close the tool.” will appear in the center of the screen during calibration. However, the operation to close the tool by pressing the ≪Esc≫ key can be performed.

How long is the calibration data valid when performed as a standard user?

If you perform calibration as a standard user, the calibration data is valid until you sign out. (The data becomes invalid after you have signed out.) When using the computer continuously, perform calibration as an administrator.

What should you do if you cannot operate the computer correctly after calibration?

If you cannot operate the computer correctly after calibration, delete the calibration data by clicking [Control Panel] – [Hardware and Sound] – [Tablet PC Settings] – [Reset…], and perform calibration again. (Be sure to delete the calibration data as an administrator.)

What are some important battery tips?

How to use the battery with minimal deterioration: The battery is a consumable and, as such, its performance will gradually deteriorate. This deterioration is accelerated under the following conditions:

When the battery is repeatedly charged
When the battery is used, charged, or stored in a place with a high temperature

To minimize deterioration of the battery and ensure a longer battery life, you must reduce the number of charges and ensure that the temperature inside the battery does not become too high. Bear in mind the following points:

NOTE: The battery pack gradually deteriorates over time even if cared for following the above points. If it deteriorates, be sure to replace it with a new and specified battery pack. This computer reduces the full charge capacity in stages to ensure a longer life of the battery pack.

Charge the battery in a temperature range of 10 °C to 30 °C {50 °F to 86 °F}: In places where the outside air temperature is high, the temperature inside the battery will also become high. Do not charge the battery inside a vehicle with all its windows closed and exposed to the hot sun or in other places where the temperature is high. This computer’s battery will not be charged if its temperature is outside the allowable range. (At such a time, the battery indicator blinks orange.)

We recommend charging the battery no more than once per day: Recharging the battery after every small use raises the total number of battery charges and speeds battery deterioration. To lower the total number of battery charges, we recommend recharging the battery no more than once per day or when the remaining charge drops to 10% or less. With this computer, in order to reduce the number of charges, the battery will not be recharged immediately after it has been fully charged unless the remaining charge has fallen to less than 95%.

Charging the battery while the computer is powered off is recommended: If the computer’s power is on, the temperature inside the battery rises due to the effects of heat from the CPU and other components. We recommend that you only charge the battery when the computer is powered off.

How do you use the computer to maximize battery operation time?

Leave the computer off when it is not in use.
Decrease the internal LCD brightness by pressing ≪Fn≫ +≪F1≫. Pressing ≪Fn≫ +≪F1≫ will lower the degree of brightness, thereby reducing the power consumption.
Before stepping away from your computer, enter the modern standby (sleep) or hibernation mode. Refer to Entering/Resuming from Sleep or Hibernation.
Click or on the task tray, and then move the “Power mode” slider ( ) to the left to set the “Power mode” to “Best battery life”. This will reduce power consumption.
We recommend against using applications or screen savers that place a significant load on the CPU. Some screen savers place a large load on the CPU. When using these screen savers, a significant load is placed on the CPU even when the computer is not being used. We recommend that you do not use a screen saver that will drain the CPU.
When the network communication is not working, turn off the wireless LAN.

What should you do when the computer is not going to be used for an extended period (a month or more)?

In order to maintain the battery performance, remove the battery with a remaining charge of 30% to 40% from the computer, and store it in a cool, dark place. If the battery pack is kept installed in the computer, it will discharge gradually even when the computer’s power is off. If this condition continues for a long period (several months or more), the battery may over-discharge, causing its performance to deteriorate. In addition, this deterioration will accelerate if the battery pack is stored inside a vehicle with all its windows closed and exposed to the hot sun or in other places where the temperature is high. Store the battery pack where the temperature is within the range of 10 °C to 30 °C {50 °F to 86 °F}.

What are some things to keep in mind when using the battery pack?

Bear in mind the following points when installing and removing the battery pack:

Do not install or remove the battery pack while the computer is in sleep mode.
- Removal of the battery pack in this mode may cause data to be erased and cause the computer to malfunction.
Do not touch the terminals on the battery pack. If the terminals are dirty or damaged, the battery may not function properly, or the computer may not operate properly.
Charging time and discharging time differ depending on the computer’s power status and temperature. It takes longer to fully charge the battery when the computer’s power is on. To charge the battery more quickly, power the computer off, or put it in sleep or hibernation mode.
- It takes longer to fully charge the battery in low-temperature environments. The battery discharges more quickly in low-temperature environments.

What do the different battery indicator lights mean?

Battery indicator (situation in use): (A) and (B) *1

Battery indicator	Battery status
Not lit	The battery pack is not inserted or is not being charged. Concealed mode is set to ON.
Orange	Charging is in progress. If Battery Charging Indicator in the [Main] menu of the Setup Utility is set to [Flashing], the indicator will alternately become lighter and darker (Flashing).
Green	The battery is fully charged.
Blinking green	To stop the battery from deteriorating, power supply from another battery or AC adaptor has been shut off, and the battery power is being consumed. Do not remove the battery pack in this status.
Red	The remaining battery is approximately 9% or less.
Blinking red	The battery pack or the charging circuit is not operating properly. Remove the battery pack immediately.
Blinking orange	The battery cannot be charged temporarily due to the following reasons: Its internal temperature is out of the acceptable range. The power supply is not enough because software applications or peripheral devices are consuming a large amount of power. When charging the computer using USB Power Delivery. The power of the connected USB Power Delivery-compatible device is insufficient.
Blinking green and orange alternately	The temperature is low, and the computer is warming up to prevent the flash memory drive from malfunctioning. The computer will start automatically after warming up.
Blinking orange slowly	When you set [Battery Charging Indicator] to [Flashing] on the [Main] Menu of Setup Utility.

Battery indicator (replacing status): © *1

[Image of battery indicator]

What does a green battery indicator mean?

The battery pack can be replaced. When the battery latch (D) and second battery pack latch (E) are slid with the AC adaptor disconnected, either battery pack remains in battery power.

What does a blinking red battery indicator mean?

The battery packs cannot be replaced.

What does it mean when the battery indicator is not lit?

The battery pack is not inserted or not being charged.
Concealed mode is set to ON.

What happens once the battery is fully charged?

The computer performs recharging only when the battery level becomes less than approximately 95%, so overcharging is avoided.

When does the LED not light?

When [LED] is set to [OFF] on the [Concealed Mode Configuration] menu.

When does battery charging start?

When connecting the computer to a power outlet, the battery charging starts automatically.

Is the battery pack charged when you first purchase it?

The battery pack is not charged when you first purchase it. Be sure to charge it before using for the first time.

How do you check the remaining battery power on the screen?

Click or on the task tray.
The remaining battery power is displayed.

How else can you check the remaining battery power?

You can check the remaining battery power by ≪Fn≫ +≪F9≫ key combination (after signing in to Windows).

In what cases may the battery display not correspond to the actual remaining battery power?

The battery indicator remains red.
The indicator lights orange and the display shows 99% for a long time.
Low battery warning appears soon after a short time of use.

When can a discrepancy between the battery display and the actual remaining battery power occur?

This can occur when the computer is in sleep for a long time without power supply from the AC adaptor.

What is the default setting for a low battery warning?

When the battery level becomes 10%.

What is the default setting for a critical battery level?

When the battery level becomes 5%.

What happens when the battery level becomes low?

Displays a message that the battery level is low.
The computer enters hibernation.
Charge the battery. Connect the AC adaptor or replace the battery to start up the computer.

What should you do when the battery level becomes critical?

Connect the AC adaptor immediately.
If you do not have the AC adaptor, exit the running programs and Windows, then confirm that the power indicator is off.
If you have a fully charged spare battery, turn off the computer, replace the battery and turn the computer on again.

What should you do when the computer enters hibernation with the battery down?

Connect the AC adaptor and charge the battery.
If you have a fully charged spare battery, turn off the computer, replace the battery and turn the computer on again.
When the computer enters hibernation with the battery down and you resume the operation without charging the battery, the Windows Resume Loader starts up. Follow the on-screen instructions.
After that, however, Windows may not start up normally, or the [Low battery level]/[Critical battery level] function may not work normally.

What does it mean if the battery level is about 5% and “Not exist” or “Not use” is displayed?

This is not a malfunction. Please wait for a while to connect the AC adaptor.

What does the “Battery Recalibration” function do?

The “Battery Recalibration” function measures and memorizes the battery capacity. To correct the battery display, use this function to fill the battery and then discharge it completely. Perform the procedure at least once immediately after purchasing the computer.

When should you perform the Battery Recalibration procedure again?

The battery display may not be correct when the battery pack deteriorates after a long time use. In this case, perform the procedure again.

How do you perform the Battery Recalibration?

Connect the AC adaptor.
Perform “Battery Recalibration”.
You can operate your computer while the battery recalibration is in progress.
Click (Start) – (Panasonic PC Settings Utility) – (Support) – (Battery) – [Perform battery recalibration].
Click [OK] on “Perform Battery Recalibration after shutting down Windows” screen.
Click [OK] on “Windows will be shut down. OK?” screen.
Restart the computer. “Battery Recalibration Utility” is displayed.
Press ≪Enter≫.
When the confirmation message appears, select [Yes] and press ≪Enter≫.
After the battery recalibration is finished, normal charging starts.

When can the battery recalibration not be performed?

When this computer is driven by USB Power Delivery.

What is the temperature range for battery recalibration?

10 °C to 30 °C {50 °F to 86 °F}

Can frequent recalibration of the battery degrade the battery?

Yes. A caution message appears when the battery recalibration is performed at the shorter interval than approximately a month. In this case, cancel the battery recalibration.

Can the battery recalibration take a long time?

Yes. The battery recalibration may take a long time due to the large battery capacity. This is not a malfunction. An expected approximate recalibration time is displayed.

What happens if the computer is turned off during the battery recalibration?

If the computer is turned off during the battery recalibration (e.g., due to power failure, or accidental removal of the AC adaptor and battery pack), the battery recalibration will not be completed.

How long does it take to fully charge the battery when performing “Battery Recalibration” after shutting down Windows?

Approximately 3.0 hours (with Main Battery).
Approximately 6.0 hours (with Main Battery + Second Battery).

How long does it take to completely discharge the battery when performing “Battery Recalibration” after shutting down Windows?

Approximately 4.5 hours (with Main Battery).
Approximately 9.0 hours (with Main Battery + Second Battery).

Does the computer consume electricity when the computer power is off?

Yes. Note that the computer consumes electricity even when the computer power is off. If the battery pack is fully charged, the battery will fully discharge in the following period of time:

Status	Power On by LAN	Discharge period
Main Battery
Main Battery + Second Battery
In modern standby (sleep)	Deny	Approx. 45 days \| Approx. 90 days
		When entering into hibernation automatically
		after 16 hours (factory default)

How much battery consumption is there in sleep mode?

Since the sleep mode of this computer supports the modern standby mode, the battery consumption in sleep mode is large. Connect the AC adaptor before the battery level becomes zero.

When should the battery pack be replaced?

The battery pack is a consumable item so the replacement will be necessary. If the battery operation time becomes noticeably short and not recovered even after recalibrating the battery, replace with a new battery.

Is the battery pack charged when you first purchase it?

The battery pack is not charged when you first purchase it. Be sure to charge it before using for the first time. Charging starts automatically when the AC adaptor is connected to the computer.

What type of battery pack should be used with your computer?

Use only the specified battery pack with your computer.

What should you do if the computer is wet?

If the computer is wet, wipe them off and open the cover. Make sure to dry off the computer, replace/remove the battery pack.

How do you remove the battery pack after turning off the computer?

Turn off the computer.
- Do not use the sleep function.
Turn your computer over.
- Make sure no foreign objects are under the computer.
While sliding the latch (A), pull out the battery pack (B).

How do you remove the battery pack without turning off the computer when using multiple battery packs?

Turn your computer over.
- Make sure no foreign objects are under the computer.
Slide the latch ©, and check the status of the battery indicator (D).
If some one battery has enough remaining power, you can replace the battery pack without turning off and during sleeping the computer.
If a battery indicator lights green, you can replace the battery pack without turning off the computer.
If a battery indicator blinks red, you cannot replace the battery pack without turning off the computer. Turn off the computer before replacing the battery pack.
While sliding the latch (E), pull out the battery pack (F).

What should the concealed mode be set to before replacing the battery pack?

Concealed mode is set to OFF before replacing the battery pack.

How should the battery pack be replaced when using two battery packs and replacing one of them?

Replace it quickly according to the level of batteries in use.

What type of battery pack should be used with your computer?

Use only the specified battery pack with your computer.

Is the battery pack charged when you first purchase it?

The battery pack is not charged when you first purchase it. Be sure to charge it before using for the first time. Charging starts automatically when the AC adaptor is connected to the computer.

What should you do to ensure the battery pack doesn’t fall out when you carry the computer?

Make sure the latches are securely locked, otherwise the battery pack may fall when you carry the computer.

Can removing the battery pack forcibly when the latches are locked cause damage?

Yes. Do not remove the battery pack forcibly when the latches are locked. Doing so may damage the battery pack.

What do the sleep or hibernation functions allow you to do?

The sleep or hibernation functions allow you to shut off the computer without closing programs and documents. You can quickly return to the programs and documents that you were working on before sleep or hibernation.

What type of standby mode does this computer support?

The sleep mode of this computer supports the modern standby mode.

What are the functions, recovery times, and power supply requirements of Sleep and Hibernation?

Function	Recovery time	Power supply
Sleep	Short	Required. (If power is not supplied, all data will be lost.)
Hibernation	Rather long	Not required. (However, power is slightly consumed to keep the hibernation.)

How do you set sleep?

Right-click or on the task tray, and click [Power Options].
Click [Change plan settings] of the power plan you want to change.
Select the setting for “Put the computer to sleep”, and then click [Save changes].

What may happen when you change the setting for sleep?

The setting for hibernation may change unexpectedly when you change the setting for sleep. Confirm that the time to enter hibernation is 960 minutes (default setting) or longer (below).

How do you set hibernation?

After the step 2 of “Sleep” setting (above), click [Change advanced power settings].
Double-click [Sleep], and double-click [Hibernate after].
Click the item and select the setting.
Click [OK].

What should you do if the computer will be in sleep for a long period of time?

Connect the AC adaptor if the computer will be in sleep for a long period of time. If you cannot use the AC adaptor, use hibernation instead.

What may using sleep or hibernation repeatedly cause?

Using sleep or hibernation repeatedly may cause malfunction of the computer. To stabilize computer operation, restart Windows regularly (about once a week) without using sleep or hibernation.

What should you do with your data before entering sleep or hibernation?

Save the necessary data.

What should you do with files opened from removable disks and network drives before entering sleep or hibernation?

Close files you have opened from removable disks and network drives.

When should you not enter sleep or hibernation?

Do not enter sleep or hibernation in the conditions below, otherwise the data or file may be corrupted, sleep or hibernation may not work, or malfunction may occur in the computer or the peripheral devices:

When the extended desktop function is activated.
When any of the microSD Memory Card indicator and the drive indicator are on.
When playing/recording audio files or displaying motion video such as MPEG files.
When playing a DVD-Video. (only for model with optical disc drive)
When writing to a disc. (only for model with optical disc drive)
When using communication software or network functions.
When using peripheral devices.

What should you do if the computer fails to work normally?

Restart the computer.

What happens if [Password On Resume] is set to [Enabled] in the [Security] menu of the Setup Utility?

You will need to enter the password to resume the computer from sleep or hibernation.

How do you disable the [Password On Resume] setting?

Set [Password On Resume] to [Disabled] in the [Security] menu of the Setup Utility.

When is the [Password On Resume] setting valid?

When you shut down the computer by clicking (Start) – [Power] – [Shut down].

How long may it take to enter hibernation?

It may take 1 or 2 minutes to enter hibernation. Do not touch any key though the screen becomes dark.

What problems will occur when you fail the password input (failing three times or leaving the computer unattended for one minute or more) while resuming from sleep or hibernation?

Failing the password input while resuming from hibernation:
- Cannot resume from hibernation by the Task Scheduler or the operation to open the display.

How do you enter sleep or hibernation?

In order to enter sleep or hibernation by following procedure, change the power option settings first so that the “Power and sleep buttons and lid settings” operation is set to sleep or hibernation. (Setting Sleep or Hibernation).
Using hardware functions:
1. Close the display, or press the power switch (A).
2. Sleep: The power indicator (B) blinks green.
3. Hibernation: The power indicator (B) goes off.
Using ≪Fn≫ +≪F7≫:
- You can also enter sleep using ≪Fn≫ +≪F7≫.
- (Key Combinations)
Using Windows function:
1. You can alternatively enter sleep using Windows function.
2. Click (Start) – (Power).
3. Click [Sleep].

Is hibernation from the Windows system menu available as the factory default?

No. Hibernation from the Windows system menu is not available as the factory default.

How do you enter hibernation from the Windows system menu?

Right-click or on the task tray, and click [Power Options].
Click [Choose what the power buttons do] – [Change settings that are currently unavailable].
Add checkmark for [Hibernate] and click [Save changes].

What should you not do while the computer is entering sleep or hibernation?

Touch the keyboard, touchpad, touchscreen (only for model with touchscreen), or power switch.
Use an external mouse or other peripheral devices.
Connect or disconnect the AC adaptor.
Close or open the display.
Insert and remove the microSD Memory Card.

What should you do while the computer is entering sleep or hibernation?

Wait until the power indicator blinks green (sleep) or goes off (hibernation).

How long may it take to enter sleep or hibernation?

It may take 1 or 2 minutes to enter sleep or hibernation. Do not touch any key though the screen becomes dark.

What should you not do after releasing the power switch?

After releasing the power switch, do not operate it until the power indicator blinks or goes off.

What happens if you press and hold the power switch for longer than 4 seconds?

The computer will forcibly shut down.

Will unsaved data be lost if you press and hold the power switch for longer than 4 seconds?

Yes. Unsaved data will be lost regardless of which option is selected under the “Control Panel” – [Hardware and Sound] – [Power Options] – [Choose what the power buttons do] – “When I press the power button”.

What should you not do in sleep or hibernation?

Do not attach or remove peripheral devices. Doing so may cause malfunction.

Is power consumed in sleep?

Yes. Power is consumed in sleep.

What happens when power is exhausted in sleep mode?

The data retained in memory will be lost. Connect the AC adaptor when the computer is in the sleep function for a prolonged time.

How do you resume from sleep or hibernation?

Open the display, press the power switch (A) or touch the keyboard, touchpad or fingerprint reader to resume.

What should you not do until resuming is complete?

Touch the keyboard, touchpad, touchscreen (only for model with touchscreen), or power switch.
Use an external mouse or other peripheral devices.
Connect or disconnect the AC adaptor.
Close or open the display.
Shut down or restart Windows.
Insert and remove the microSD Memory Card.

How long should you wait after the display is resumed?

Wait approximately 15 seconds (normally) or 60 seconds (when the computer is on a network).

What may happen if the computer enters sleep while a USB keyboard or mouse is connected?

Touching the USB keyboard keys or mouse may resume the computer.

How do you set the password input to resume from sleep or hibernation?

Set the password beforehand.
(Setting the Windows Password)
Sign in to Windows as an administrator.
Click (Start) – (Settings).
Click [Accounts] – [Sign-in options].
Select [Every Time] under “Require sign-in”.

How do you turn on the computer by connecting the AC adaptor (Ignition Mode)?

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”.
Click [Troubleshoot] – [Advanced options] – [UEFI Firmware Settings] – [Restart].
The computer restarts, and the Setup Utility screen appears.
Set [Power On AC] to [Enabled] in the [Main] menu.
Press ≪F10≫, select [Yes], and press ≪Enter≫.

What does the modern standby mode enable?

The modern standby mode enables emails or SNS applications to be received by connecting to the wireless LAN periodically even in the sleep state. Also, resume performance in modern standby mode is faster. Accordingly, more power is consumed in modern standby mode than in the conventional sleep function. When the computer is driven by the battery, it is recommended to switch the network connection as necessary.

How do you set the modern standby mode in battery-driven state?

Click (Start) – (Settings) – [System] – [Power & sleep].
Select the item under “Network connection”.
- Selecting [Never] enables network connection even in the sleep state (battery-driven state).
- Selecting [Always] disables network connection in the sleep state (battery-driven state).

What is required to connect to the network in sleep state?

The application you are using needs to support the modern standby mode. Check with the application provider whether or not the application supports the modern standby mode.

How do you resume from modern standby (sleep)?

Press the power switch.

How can you start Panasonic PC Settings Utility?

Click (Start) – (Panasonic PC Settings Utility).
You can also press ≪Fn≫ +≪1≫ to start Panasonic PC Settings Utility.

What will happen when starting up this application for the first time?

When starting up this application for the first time, connect to the Internet for initial setup. If it is first started up without Internet connection, the initial setup may take time, and several minutes may be required for startup.

How can you restore the settings to the default values in the Panasonic PC Settings Utility?

Click on Restore Defaults (E).

What can you do in the Settings section of the Panasonic PC Settings Utility?

In the Settings section, you can change the Touch Screen Mode, set Hotkey Settings, change USB Charge Settings, configure Wireless LAN settings.

What are the different Touch Screen Modes?

Pen: Suitable for pen (included) operation
Pen/Touch: Suitable for using both finger and pen (stylus). (Pen has priority)
Touch: Suitable for using your fingers
Touch (Glove): Suitable for operating with a glove on.

What can you do in the Utilities section of the Panasonic PC Settings Utility?

You can use Panasonic applications that display icons. To use these applications, click an icon.

Where can you find more information about the computer?

You can refer to the on-screen manual in the Support section of the Panasonic PC Settings Utility. Click on [Launch Manual Selector] under Manual to launch the on-screen manual.

What is the Operating Instructions – Reference Manual?

This manual contains practical information to help you fully enjoy the computer’s performance. Update it to the latest version using a network connection.

Where can you find information about the battery?

The Important Battery Tips will provide you with the battery information so that you can use the battery in the optimum condition to obtain a longer operation time.

How can you check the computer’s usage status?

Click on [Launch PC Information Viewer] under System.

How can you correct the Battery Display?

You can perform a battery recalibration by clicking on [Perform battery recalibration] under Battery.

How can you display the “Emergency notification setting” installation screen?

Go to the Notification Settings section and click on [Settings] under Urgent Notice.

How can you set the fan control mode?

Go to the Troubleshooting section of the Panasonic PC Settings Utility and select the fan control mode.

How can you create a Recovery Disc?

You can create a Recovery Disc by launching the Recovery Disc Creation Utility. To do so, click on [Launch Recovery Disc Creation Utility] under Recovery Disc Creation.

How can you change the skin of the utility?

Go to the This Application Settings section and under Theme Settings, change the skin of the utility.

How can you export or import the show/hide settings?

Under Show/Hide each item in the This Application Settings section, click on [Administrator settings] to allow you to export or import the show/hide settings. If “User Account Control” is displayed, click [Yes]. The new settings will be activated after restarting this application. You can export or import the display items that can be used by XML files on this utility.

How can you display the version information of the Panasonic PC Settings Utility?

Click on About Panasonic PC Settings Utility.

How do you connect the LAN?

Turn off the computer. Do not use sleep or hibernation.
Open the cover (A) and connect the cable. Connect the LAN port (B) and the network system (server, HUB, etc.) using a LAN cable. Only for model with 2nd LAN
Turn on the computer.

What should you not do when connecting a LAN cable?

Do not connect the telephone cable to the LAN port.

What are some ways of disabling and enabling wireless communication?

Switching the airplane mode using≪Fn≫
Using airplane mode
Turning wireless communication on/off quickly
Using Network & Internet settings
Setting [Wireless Configuration] in the [Advanced] menu of the Setup Utility

How do you switch the airplane mode using≪Fn≫?

Press ≪Fn≫ +≪F10≫ (Key Combinations).

How do you use airplane mode to disable wireless communications?

Click (Start) – (Settings) – [Network & Internet] – [Airplane mode].
To disable wireless communications, set “Airplane mode” to [On]. To enable wireless communications, set “Airplane mode” to [Off], and then set “Cellular” to [On] (for wireless WAN), set “Wi-Fi” to [On] (for wireless LAN), set “Wi-Fi 2” to [On] (for 2nd wireless LAN), and set “Bluetooth” to [On] (for Bluetooth).

How do you turn off Wi-Fi?

Click on the task tray.
To turn off the Wi-Fi, click (Wi-Fi). The icon changes to, and then the icon on the task tray changes to. To turn on the Wi-Fi, click. Then the icon changes to.

How do you turn on airplane mode?

Click on the task tray.
To turn on the airplane mode, click (Airplane mode). The icon changes to, and then the icon on the task tray changes to. To turn off the airplane mode, click. Then the icon changes to.

How can you turn on/off wireless functions using Network & Internet settings?

Click on the task tray.
Click [Network & Internet settings]. “Network & Internet” screen appears.
Click the menu “Wi-Fi”, “Cellular”, or “Airplane mode”, and turn on/off each wireless function.

Where should you not use wireless LAN?

Do not use wireless LAN on airplanes, in hospitals, or in other locations where wireless LAN signals may affect devices. Follow the instructions of airline companies and hospitals. If you use the computer in these locations, turn off the wireless LAN.

What is recommended to avoid unauthorized access to the computer through wireless LAN?

It is recommended to make security settings such as encryption before using wireless LAN. Otherwise, the disk data such as the shared files can be exposed to the risk of unauthorized access.

Where is the wireless LAN antenna located?

Communication is established through the wireless LAN antenna (A) and 2nd wireless LAN antenna (B). Do not block the antenna area with your hand or body.

What happens when you connect this computer to a port replicator compatible with an external antenna?

When you connect this computer to a port replicator compatible with an external antenna, you can switch the internal antenna to the external antenna, or vice versa.

What will reduce the transmission rate of the wireless LAN?

The transmission rate will be lower when a microwave oven is used nearby.

What settings should be used in the Setup Utility in order to use wireless LAN?

To use wireless LAN, set [Wireless LAN]/[Wireless LAN (2nd)] to [Enabled] (default) in the sub-menu of [Wireless Configuration] in the [Advanced] menu of the Setup Utility.

What should you do before using a wireless LAN?

Before using a wireless LAN, turn the wireless LAN communication on.

How do you turn on/off the wireless LAN communication?

To enable the wireless communication (Disabling/Enabling Wireless Communication).

How do you set the wireless LAN access point?

Preparation

Follow the instruction manual of the wireless LAN access point to make settings for the access point to recognize the computer.

Turn the wireless LAN on.
Click or on the task tray.
Only for a model with 2nd wireless LAN Click at upper of access point displayed, and select then [Wi-Fi 2].
Select the access point you want to connect to and click [Connect].
Input the key you set for the access point to recognize the computer and click [Next].

Wait for the computer to connect to the wireless LAN access point. When the icon on the task tray is changed to, the wireless LAN setting is complete.

What should you do if you use the stealth type wireless LAN access point which restricts automatic detection of the wireless LAN access point?

If you use the stealth type wireless LAN access point which restricts automatic detection of the wireless LAN access point, take the following procedure:

Click on the task tray, and then click [Hidden network].
Click [Connect], enter the necessary information such as the network name (SSID), and click [Next].

For further information, ask the system administrator or the person in charge of the network.

What may happen when using the wireless LAN and 2nd wireless LAN in the same frequency band?

Using the wireless LAN and 2nd wireless LAN in the same frequency band may cause radio wave interference, resulting in a reduction in the communication speed, noise occurrence, or connection failure. Set and use different frequency bands between the wireless LAN and 2nd wireless LAN.

What are the recommended settings for the wireless LAN and 2nd wireless LAN to avoid interference?

Wireless LAN: 5 GHz

2nd Wireless LAN: 2.4 GHz

How can you enable/disable Wireless LAN Standard IEEE802.11a (802.11a)?

Click (Start) – (Panasonic PC Settings Utility) – (Settings) – (Network).
Click [Enabled] or [Disabled] for the wireless LAN IEEE802.11a.

What is the limitation of setting IEEE802.11a for models with 2nd wireless LAN?

IEEE802.11a can not be set separately for wireless LAN and 2nd wireless LAN. The setting of the wireless LAN will be reflected.

In what countries is communication using the IEEE802.11a (5 GHz wireless LAN) standard restricted by law?

In some countries, communication using the IEEE802.11a (5 GHz wireless LAN) standard is restricted by law.

What will happen if IEEE802.11a is enabled or disabled while the computer is connected to an IEEE802.11b/g access point?

If IEEE802.11a is enabled or disabled while the computer is connected to an IEEE802.11b/g access point, the connection will be temporarily interrupted.

What can you do with Bluetooth?

You can access the internet and other Bluetooth devices without connecting cables.

Where is the Bluetooth antenna located?

Communication is established through the Bluetooth antenna (A). Do not block the antenna area with your hand or body.

What settings should be used in the Setup Utility in order to use Bluetooth?

To use Bluetooth, set [Bluetooth] to [Enabled] (default) in the sub-menu of [Wireless Configuration] in the [Advanced] menu of the Setup Utility.

What will reduce the transmission rate of Bluetooth?

The transmission rate will be lower when a microwave oven is used nearby.

When should you turn Bluetooth off?

When you uninstall the Bluetooth Driver, turn Bluetooth off.

What should you do before using Bluetooth?

Before using Bluetooth, turn the Bluetooth communication on.

How do you turn on/off Bluetooth communication?

To enable the wireless communication (Disabling/Enabling Wireless Communication).
Click (Start) – (Settings) – [Network & Internet] – [Airplane mode], and set “Airplane mode” to [Off].
To turn off the Bluetooth communication, set “Bluetooth” to [Off]. To turn on the Bluetooth communication, set “Bluetooth” to [On].

How can you check the Bluetooth communication status?

Click (Start) – (Settings) – [Devices] – [Bluetooth & other devices].

You can also click on the task tray, and then click (Bluetooth Devices) – [Show Bluetooth Devices] to check the communication status.

How do I insert a nanoSIM card?

Turn off the computer.
Disconnect the AC adaptor, remove the battery pack.
- When using the second battery pack, remove the second battery pack.
Open the cover (A).
Remove the screw (B) and the nanoSIM card slot cover ©.
Insert the nanoSIM card (D) into the nanoSIM card slot with the contact side (E) facing downward and with the cut corner oriented as shown in the PDF.
Close the nanoSIM card slot cover ©, attach it and tighten the screw (B) firmly.
- Use the PH1 (PH #1) screwdriver.
- The screw used is 1.
- Recommended tightening torque: 0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm).
Close the cover (A).
- If the cover is not closed, the nanoSIM card may jump out when the computer falls.
Insert the battery pack and connect the AC adaptor.

How do I remove a nanoSIM card?

Turn off the computer.
Disconnect the AC adaptor, remove the battery pack.
- When using a second battery pack, remove the second battery pack.
Open the cover (F).
Remove the screw (G) and the nanoSIM card slot cover (H).
Push the nanoSIM card. It will come out of the slot a little bit.
Pull the card all the way out.
Close the nanoSIM card slot cover (H), attach it and tighten the screw (G) firmly.
- Use the PH1 (PH #1) screwdriver.
- The screw used is 1.
- Recommended tightening torque: 0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm).
Close the cover (F).
Insert the battery pack and connect the AC adaptor.

How do I connect to a network?

If the APN setting is completed automatically after inserting the nanoSIM card, Internet connection will be possible. In such cases, the following settings are not necessary.

How do I add an APN?

If the Internet connection via wireless WAN is not possible, perform the following to add an APN:

Click (Start) – (Settings) – [Network & Internet].
Click [Cellular].
Click [Advanced options].
Click [Add an APN].
Input detailed information such as APN, and then click [Save].
Click [OK].
- Internet connection will be possible.
If you are not connected to the Internet, select the created APN profile, and then click [Apply].

How do I disconnect from a network?

Click (Start) – (Settings) – [Network & Internet] – [Cellular].
Click [Disconnect].

You can also click on the task tray, and then click [Disconnect].

What are the differences between GPS on wireless WAN and dedicated GPS?

Devices	Device name	Support system
GPS on wireless WAN	EM7511/EM7455/EM7430	GPS / GLONASS / BeiDou
Dedicated GPS	U-blox 8 (M8N)	GPS / GLONASS / SBAS

How do I use the “Panasonic PC GPS Viewer”?

Click (Start) – (Panasonic PC GPS Viewer).

You can start up “Panasonic PC GPS Viewer” from Panasonic PC Settings Utility. Launch Panasonic PC Settings Utility, and then click (Utilities) – (GPS Viewer).

How do I reduce power consumption?

Use the methods below to reduce power consumption:

Change the Power mode to “Best battery life.”
1. Click or on the task tray.
2. Move the “Power mode” slider to the left to set the “Power mode” to “Best battery life.”
Press ≪Fn≫ +≪F1≫ to reduce LCD brightness. Reducing internal LCD brightness will reduce power consumption.

What are some further power-saving options?

Turn off the computer when it is not in use.
You can also turn off only the wireless LAN or wireless WAN power.
Disconnect external devices (USB devices, external mouse, etc.) that are not being used.
Use Sleep. Press≪Fn≫ +≪F7≫ to set the computer to sleep when you have to leave the computer. This shuts down computer operation to reduce power consumption.
When using the battery, do not use applications that place a significant load on the CPU.
Some application software may place a large burden on the CPU only with start-up and may consume power.
When you are using the screen saver with 3D graphics, change to another screen saver. To change the screen saver, right-click the desktop, click [Personalize] – [Lock screen] – [Screen saver settings] and click the title of the screen saver.

How do I configure the power-saving settings?

Click or on the task tray.
Use the slider under “Power mode”, and select the setting.

How do I customize the power setting?

You can choose the optimum power setting for your operating condition by selecting a power plan. You can also create your own power plan.

How do I change the power plan settings?

Right-click or on the task tray, and click [Power Options].
Click [Change plan settings] of the power plan you want to change.
Change the settings.
- [Change advanced power settings]: You can make more detailed settings.
Click [Save changes].

How do I create a power plan?

Right-click or on the task tray, and click [Power Options].
Click [Create a power plan], click the basic plan and input the name of the power plan.
Click [Next].
Change the settings and click [Create].
- To change the settings or to make more detailed settings.

How do I delete the power plan?

Right-click or on the task tray, and click [Power Options].
Click [Change plan settings] of the power plan you wish to delete.
- If the power plan you wish to delete is already selected, select another plan first.
Click [Delete this plan], and then click [OK] on the confirmation screen.

How do I set the supervisor password/user password?

Set the Supervisor Password before setting the User Password.

Start up the Setup Utility.
Select [Security].
Select [Set Supervisor Password] or [Set User Password], and press ≪Enter≫.
Enter your password in [Create New Password] and press ≪Enter≫.
- When the password has been set, you need to enter your password in [Enter Current Password] and press ≪Enter≫.
- To disable the password, leave the input field empty and press ≪Enter≫.
Enter your password again in [Confirm New Password] and press ≪Enter≫.
Press ≪F10≫, and then click [Yes].

How do I set the Windows password?

To set the password, proceed as follows:

The Windows password will be applied when you sign in to Windows, or resume the computer from the Lock screen.

Click (Start) – (Settings) – [Accounts] – [Sign-in options].
Click [Add] under “Password”.

How do I add a keyboard?

Click (Start) – (Settings) – [Time & Language] – [Language].
Click a language and click [Options].
Click [Add a keyboard] and choose a keyboard from the list.

How do I prevent my computer from unauthorized use?

You can set a start-up password to protect your computer from unauthorized use.

Set the password, and select [Enabled] in [Password On Boot] and/or [Password On Resume] in the [Security] menu of the Setup Utility.

How do I prevent my flash memory drive from being read or written?

The flash memory lock function protects the flash memory data from being read or written by removing the flash memory from the computer. (Note that the flash memory lock does not guarantee complete protection of the data.)

Select [Enabled] in [Hard Disk Lock] in the [Security] menu of the Setup Utility.

How do I disable the optical disc drive?

Disable optical disc drive (optional) operation to prevent the drive from being read/written and from being used to start the computer.

How can I disable USB flash memory operation to prevent unauthorized access or accidental overwriting?

Select [Disabled] in [USB Port and Port Replicator]/[Legacy USB Support] in the [Advanced] menu of the Setup Utility.

What should I do if the “You have chosen to back up drive c: which is encrypted. The backup location will not be encrypted. Make sure the backup is kept in a physically secure location.” warning message appears?

When attempting to recover a backup created while signed into your Microsoft account with “Device encryption” enabled, the “System Image Recovery” screen will appear and entry of the recovery key will be required. In such cases, use the recovery key that you previously printed or saved to a file, or perform the following to acquire the recovery key.

Access the “http://go.microsoft.com/fwlink/p/?LinkId=237614” URL on a device connected to the Internet (e.g., another computer or tablet), and sign into your Microsoft account. If multiple recovery keys are displayed, acquire the recovery key for the key ID that appears on the “System Image Recovery” screen.

When will entry of the recovery key be required?

Entry of the recovery key will be required when restoring restore points or during startup in safe mode.

What is “Secure Boot”?

"Secure Boot” is a function that protects your computer by prohibiting Operating System other than those permitted under factory default conditions from being executed during startup.

What should I select when performing [Clear Secure Boot Keys] to use Secure Boot when using the function of Microsoft_DeviceGuard/CredencialGuard?

Select [Install default Secure Boot keys (Device Guard Ready)].

What should I select when performing [Clear Secure Boot Keys] to use Secure Boot when not using the function of Microsoft_DeviceGuard/CredencialGuard?

Select [Install default Secure Boot keys].

What is TPM?

TPM (Trusted Platform Module) is a security chip that provides hardware-based security functions. This computer supports the “Device encryption” function using TPM. In the file encryption using the TPM, encryption keys can be stored on a TPM chip separated from the internal disk. This will allow you to increase the security level.

How do I use the TPM function?

Click (Start) – [Windows System] – [Control Panel] – [System and Security] – [BitLocker Drive Encryption].
Click [TPM Administration].

What is Windows Hello?

This function is used to sign in to Windows quickly or perform individual authentication.

How do I set up Windows Hello?

Click (Start) – (Settings).
Click [Accounts] – [Sign-in options].
Click [Set up] under the “Windows Hello”.
Follow the on-screen instructions.

What is Concealed Mode?

Concealed Mode allows you to make your computer inconspicuous. You can select on/off of LCD backlight, LED, Sound, Wireless Radio and Backlit Keyboard.

How do I switch the concealed mode?

Press ≪Fn≫ +≪F8≫ (Key Combinations).

How do I disable/enable the concealed mode?

Set [Concealed Mode] to [Enabled] or [Disabled] in the sub-menu of [Concealed Mode Configuration] in the [Main] menu of the Setup Utility.

How do I change the settings of the concealed mode?

You can change the devices turned on/off in [Concealed Mode Configuration] with Setup Utility. You can change the trigger key in [Trigger Key].

How do I start Panasonic PC Day Night Mode Utility?

Click (Start) – (Panasonic PC Day Night Mode Utility).

What are the options in the Panasonic PC Day Night Mode Utility screen?

Manual: Switch between [Day Mode] and [Night Mode]. When [Manual] of “Panasonic PC Day Night Mode Utility” is selected, ≪Fn≫ +≪3≫ is enabled.
Auto Light Sensor: <Only for model with camera> Set the brightness to automatically switch to the Night Mode.
Auto Timer: Specify the time period to switch to the Night Mode.
Display Effect: Change the color of display. Color is inverted when you add a checkmark to [Inverted].
Display Brightness: Change the brightness of the display screen. If you remove the checkmark, the settings will not be reflected.
Backlit Keyboard: <Only for model with backlit keyboard> Change the brightness and color of the Backlit Keyboard. If you remove the checkmark, the settings will not be reflected.
Restore Defaults: Return all the settings to the default values.

What should I confirm when using the “Panasonic PC Day Night Mode Utility”?

Confirm that “Night light” is set to [Off].

How do I check if “Night Light” is set to off?

Click (Start) – (Settings) – [System] – [Display].
Set “Night light” to [Off], and remove the checkmark from [Change brightness automatically when lighting changes] under “Brightness and color”.

What is the Setup Utility?

Setup Utility allows you to make the settings of the computer’s operating environment (password settings, startup drive selection, etc.)

How do I start the Setup Utility?

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”.
Click [Troubleshoot] – [Advanced options] – [UEFI Firmware Settings] – [Restart]. The computer restarts, and the Setup Utility screen appears.
When [Enter Password] is displayed, enter your password.

What is the difference between starting the Setup Utility with Supervisor Password and User Password?

When you start the Setup Utility with Supervisor Password: You can make the settings of all items of the Setup Utility.
When you start the Setup Utility with User Password:
- In the [Advanced] and [Boot] menus, you cannot make the settings of all items.
- In the [Security] menu, you can change only the User Password when [User Password Protection] is set to [No Protection]. You cannot delete the User Password.
- In the [Exit] menu, you cannot make the setting of [Load Default Values] and [Boot Override].

What are the sub-menus under the Information Menu?

Language: English, French, Japanese
Product Information: Displays computer information (cannot be changed)
Expansion Areas:
- Rear Expansion Area: Displays computer information (cannot be changed)
- TOUGHBOOK Universal Bay: Displays computer information (cannot be changed)
- Option Configuration ID: Displays computer information (cannot be changed)
System Information:
- Processor Type: Displays computer information (cannot be changed)
- Processor Speed: Displays computer information (cannot be changed)
- Memory Size: Displays computer information (cannot be changed)
- Available Memory: Displays computer information (cannot be changed)
- Hard Disk: Displays computer information (cannot be changed)
BIOS Information:
- BIOS: Displays computer information (cannot be changed)
- BIOS Configuration: Displays computer information (cannot be changed)
- Embedded Controller: Displays computer information (cannot be changed)
- Intel® ME Firmware: Displays computer information (cannot be changed)
- Accumulative Operating Time: Displays computer information (cannot be changed)
- Access Level: Displays computer information (cannot be changed)

What are the sub-menus under the Main Menu?

System Date: Day of the Week, Month/Day/Year. You can use ≪Tab≫ to move the cursor. [xxx xx/xx/xxxx]
System Time: 24-hr. style. You can use ≪Tab≫ to move the cursor. [xx:xx:xx]
Main Configuration:
- Touch Pad: Disabled, Enabled
- 10-Key Mode: Select the behavior of the 10-key area of the keyboard. When [NumLock] is selected, the 10-key area works as a number pad when NumLock LED is on. When [Fn Key] is selected, the 10-key area works as a number pad when the ≪Fn≫ key is held, and NumLock LED is on.
  - NumLock
  - Fn Key
- Battery Charging Indicator: On Continuous, Flashing
- LID Switch: Disabled, Enabled
- Concealed Mode Configuration:
  - Concealed Mode: Disabled, Enabled
  - LCD Backlight: Can be changed only when [Concealed Mode] is set to [Enabled]. OFF, Minimum, ON
  - LED: Can be changed only when [Concealed Mode] is set to [Enabled]. Except for the camera indicator and the LED of external devices. OFF, ON
  - Sound: Can be changed only when [Concealed Mode] is set to [Enabled]. OFF, ON
  - Wireless Radio: Can be changed only when [Concealed Mode] is set to [Enabled]. OFF, ON
  - Backlit Keyboard: Only for model with Backlit Keyboard. Can be changed only when [Concealed Mode] is set to [Enabled]. OFF, ON
  - Trigger Key: Can be changed only when [Concealed Mode] is set to [Enabled]. Select the key combination to turn on/off the Concealed Mode. When [F8] is selected, pressing≪F8≫ turns on/off the Concealed Mode. Fn+F8, F8
- Fan Diagnostics: Press ≪Enter≫ to start fan test.
- USB Charge Settings:
  - Always on Charging: Disabled, Enabled
  - Quick Charging: Disabled, Enabled
- Backlit Keyboard Settings:
  - Toggle Color 1: Red, Green, Blue, White, Custom
    - Custom: Red (0 to 255), Green (0 to 255), Blue (0 to 255) Can be changed only when [Toggle Color 1] is set to [Custom]. Specify [Red], [Green], and [Blue] colors with numbers from to , or use ≪F5≫ /≪F6≫ keys to set them.
  - Toggle Color 2: Red, Green, Blue, White, Custom
    - Custom: Red (0 to 255), Green (0 to 255), Blue (0 to 255) Can be changed only when [Toggle Color 2] is set to [Custom]. Specify [Red], [Green], and [Blue] colors with numbers from to , or use ≪F5≫ /≪F6≫ keys to set them.
  - Backlight Timeout (seconds):
    - On Battery Power: None, 5, 10, 15, 30, 60
    - Plugged in: None, 5, 10, 15, 30, 60
- Optional Kit Configuration: Normally do not change this setting. A separately provided password is required to enter the sub-menu.

What are the sub-menus under the Advanced Menu?

CPU Configuration:
- Intel® Hyper-Threading Technology: Can be changed only when [Intel® Trusted Execution Technology] is set to [Disabled]. Disabled, Enabled
- Intel® Virtualization Technology: Can be changed only when [Intel® Trusted Execution Technology] is set to [Disabled]. Can be changed only when [Intel® VT-d] is set to [Disabled]. Disabled, Enabled
- Intel® VT-d: Can be changed only when [Intel® Trusted Execution Technology] is set to [Disabled]. Disabled, Enabled
- Intel® Trusted Execution Technology: Can be changed only when [Intel® VT-d] is set to [Enabled]. Disabled, Enabled
- Intel® Turbo Boost Technology 2.0: Disabled, Enabled
- Intel® Software Guard Extensions: Disabled, Enabled, Software Controlled
- Processor Reserved Memory: Can be changed only when [Intel® Software Guard Extensions] is set to [Enabled]. Disabled, 32MB, 64MB, 128MB
Peripheral Configuration:
- Serial Port Settings: Used to configure the serial port.
  - Serial Port: Only for model with serial port. Disabled, Enabled, Auto
- Optical Drive: Only for model with optical disc drive. Disabled, Enabled
- LAN: Enabled, Disabled
- Power On by LAN: Can be changed only when [LAN] is set to [Enabled]. Deny, Allow
- LAN (2nd): Only for model with 2nd LAN. Disabled, Enabled
- Wireless Configuration:
  - Wireless Switch: Disabled, Enabled
  - Wireless LAN: Only for model with wireless LAN. Disabled, Enabled
  - Bluetooth: Only for model with Bluetooth. Can be changed only when [Wireless LAN] is set to [Enabled]. Disabled, Enabled
  - Wireless LAN (2nd): Only for model with 2nd wireless LAN. Disabled, Enabled
  - Wireless WAN: Only for model with wireless WAN. Disabled, Enabled
  - GPS: Only for model with dedicated GPS. Disabled, Enabled
- microSD Card Slot: Disabled, Enabled
- Smart Card: Only for model with Smart Card slot. Disabled, Enabled
- USB Port and Port Replicator: Disabled, Enabled
- Legacy USB Support: Disabled, Enabled
- Camera: Only for model with camera. Disabled, Enabled

What are the sub-menus under the Boot Menu?

Boot Mode: If the startup from USB devices is not possible, set [Compatible] and retry. However, setting [Compatible] will require longer time to display the Windows boot screen than setting [Normal]. Normal, Compatible
UEFI Priorities:

How can I change the boot order for my computer?

[Boot Option] for [UEFI Boot Device Control] shows the boot device recognized by Firmware (BIOS).

How can I select a boot device during start-up?

You can select the boot device during start-up of the computer. Press the ≪Esc≫ key soon after “Panasonic” boot screen is displayed. “Boot Menu” appears and you can select the device.

How can I use the “Boot Menu” function to select a device during start-up?

To use the “Boot Menu” function, set [Boot PopupMenu] to [Enabled].

What is the operating temperature range for the computer?

-10 °C to 50 °C {14 °F to 122 °F}.

What is the storage temperature range for the computer?

-20 °C to 60 °C {- 4 °F to 140 °F}.

What is the operating humidity range for the computer?

30% to 80%RH (No condensation).

What is the storage humidity range for the computer?

30% to 90%RH (No condensation).

What are some factors that could result in product deterioration and a shortened product life even within the specified temperature/humidity ranges?

Operation for a long time in extreme environments, smoking nearby, or operation in places where oil is used or where there is a lot of dust.

What should I do if the computer gets wet in temperatures of 0 °C {32 °F} or below?

Make sure to dry off the computer in such temperatures, as freeze damage may occur.

What should I avoid doing when using the computer in a hot or cold environment?

Do not expose the skin to the product.

Where should I not place the computer?

Do not place the computer in the following areas, otherwise the computer may be damaged:

Near electronic equipment, as image distortion or noise may occur.
In extremely high or low temperatures.

Why should I keep the computer away from items that are sensitive to heat?

The computer can become hot during operation.

Is the computer shock-proof?

This computer is designed to minimize shock to parts such as the LCD and the flash memory drive and equipped with a drip-proof keyboard, but no warranty is provided against any trouble caused by shock.

What precautions should I take when carrying the computer?

When carrying the computer:

Turn off the computer.
Remove all external devices, cables and other protruding objects.
Remove a disc in the optical disc drive.
Do not drop or hit the computer against solid objects.
Do not leave the display open.
Do not grip the display part.
Do not put anything (e.g., a piece of paper) between the display and keyboard.

What should I do when boarding an airplane with the computer?

When you board an airplane, take the computer with you and never put it in your checked luggage.

What should I do when using the computer on an airplane?

When using the computer on an airplane, follow the airline’s instructions.

How should I carry a spare battery?

When carrying a spare battery, put it in a plastic bag to protect its terminals.

What should I use to touch the screen?

Use only the pen (included) to touch the screen.

What should I avoid doing to the touch screen?

Do not place any object on the touch screen’s surface and do not press down strongly with sharp-pointed or hard objects that may leave marks (e.g., nails, pencils and ballpoint pens).

What is the touchpad designed to be used with?

The touchpad is designed to be used by fingertip.

What should I avoid doing to the touchpad?

Do not place any object on the touchpad’s surface and do not press down strongly with sharp-pointed or hard objects that may leave marks (e.g., nails, pencils and ballpoint pens).

What should I avoid getting into the touchpad?

Avoid any harmful substances such as oil from getting into the touchpad, as the pointer may not work correctly.

What should I use to touch the screen?

Touch the screen with the pen (included) or your fingers.

What should I avoid touching the screen with?

Touching the screen with an object other than the pen (included) or your fingertip (a fingernail or metal object, or other hard or sharp objects that may leave a mark) may scar or stain the surface, causing malfunction.

How much pressure is required to operate the screen?

Only a light touch is required to operate the screen.

What can happen if I apply too much pressure to the screen?

Applying too much pressure may damage the surface.

When should I not use the screen?

Do not use the screen when dust or dirt (e.g., oil) is on the screen.

What can happen if I use the screen when there is dust or dirt on it?

Otherwise foreign particles on the screen/pen (included) can scratch the screen surface or obstruct the pen (included) operation.

What should I avoid doing to the screen outside of the LCD display?

Do not apply strong pressure to the screen outside of the LCD display.

What can happen if I apply strong pressure to the screen outside of the display area?

Applying strong pressure to the screen outside of the display area may result in malfunctions or damage to the LCD screen.

What should I avoid doing to the LCD screen?

Do not apply excessive force to the screen. Do not lift the computer while holding the LCD screen, or allow the screen to be twisted. Do not place any objects on the LCD screen.

What can happen if I apply excessive force to the LCD screen, lift the computer while holding it, allow it to be twisted, or place objects on it?

Any of the above may cause the screen glass to break, or may damage the LCD screen.

What may happen to the screen’s operation response in low temperature environments?

Operation response may be slower in low-temperature environments.

How will the screen respond in temperatures less than 5 °C {41 °F}?

The screen may respond to operations more slowly when using the computer in temperatures less than 5 °C {41 °F}, but this is not a malfunction.

When will the screen’s response time return to normal after being in a low-temperature environment?

Response time will return to normal when the computer is returned to room temperature.

What should I do if the pointer jumps to a location other than where the screen was touched, or if the LCD resolution changes?

Recalibrate the screen by performing the procedure of “Calibrating the Screen”.

What should I do to the pen (included) and screen prior to operation?

Clean the pen (included) tip and screen prior to operation.

What can happen if I don’t clean the pen (included) tip and screen prior to operation?

Foreign particles can scratch the screen and impede the operation of the pen (included).

What should I use to touch the screen?

Use only the pen (included) to touch the screen.

What can happen if I use something other than the pen (included) to touch the screen?

Using it for any other purpose may damage the pen (included) and result in scratches on the screen.

What may happen if I move the pen (included) too quickly?

The pointer cannot follow the pen (included) movement if you move the pen (included) too quickly.

What should I avoid doing to the tip of the pen (included)?

Do not apply excessive force to the tip of the pen.

What can happen if I apply excessive force to the tip of the pen (included)?

If excessive force is applied to the pen tip (A), the screen may be damaged, or the pen tip (A) will be easily damaged or deteriorate. Also, leaving the pen tip (A) for a long period of time with pressure applied may cause operational errors or deterioration.

How much force should I apply to operate the pen tip (A)?

Do not apply excessive force to the pen tip (A) since it can be operated with light force.

What should I do to avoid any damage to peripheral devices?

Follow these instructions and this Manual to avoid any damage to the devices:

Carefully read the instruction manuals of the peripheral devices.
Use the peripheral devices conforming to the computer’s specifications.
Connect to the connectors in the correct direction.
If it is hard to insert, do not try forcibly but check the connector’s shape, direction, alignment of pins, etc.
If screws are included, fasten them securely.
Remove the cables when you carry the computer. Do not pull the cables forcibly.

How can I prevent my computer from unauthorized use via wireless LAN/2nd wireless LAN/Bluetooth/wireless WAN?

Before using wireless LAN/2nd wireless LAN/Bluetooth/wireless WAN, make the appropriate security settings such as data encryption.

Why might the battery indicator not light on even if the AC adaptor and the battery pack are correctly connected to the computer?

The AC adaptor’s protection function may be working.

What should I do if the AC adaptor’s protection function is working?

In this case, pull out the AC cord and wait for more than 1 minute before reconnecting the AC cord.

How do I configure the automatic brightness adjustment function?

The computer is equipped with an automatic brightness adjustment function that adjusts the display screen based on the ambient light sensor. You can configure the automatic adjustment function as follows:

Click (Start) – (Settings) – [System] – [Display].
Add the checkmark to [Change brightness automatically when lighting changes] under “Brightness and color”.

What should I do if the [Change brightness automatically when lighting changes] item is not available?

Click the arrow to the left of [Settings] at the top left of the screen, and perform the operation from [System] – [Display] again.

Where is the ambient light sensor located?

The ambient light sensor is located at the top of LCD.

What might prevent the ambient light from being detected properly?

The ambient light cannot be detected properly if the area where the sensor is located is obstructed or dirty.

What should I do if drops of water or other stains get on the surface of the LCD panel?

Wipe them off immediately.

What can happen if I don’t wipe off drops of water or other stains from the surface of the LCD panel immediately?

Failure to do so may result in staining.

How do I clean the LCD panel?

When removing the dirt on the screen surface, use only an approved soft cloth (included) in order to avoid scratches and peeling of the coating.

What should I do before using the computer?

Be sure to read the instructions provided below.

How should I remove fingerprints from the LCD display?

Be sure to wipe the LCD display to remove fingerprints, etc., with the soft cloth (included).

What is the included soft cloth designed for?

The included soft cloth is designed for cleaning the LCD surface.

What should I not wipe with the included soft cloth?

Do not wipe areas other than the LCD display with it.

How should I use the soft cloth?

Use the soft cloth when it is dry. Do not apply water or solvents to the soft cloth.

How do I remove foreign particles and dust from the LCD display?

First, lightly wipe foreign particles and dust adhering to the LCD display on one side of the soft cloth. Do not use force, since the LCD surface may be damaged with the foreign particles or dust.

How should I remove fingerprints from the LCD display?

Next, wipe off fingerprints, etc., with the other side of the soft cloth.

What should I do with the soft cloth after wiping off foreign particles and dust?

After wiping off foreign particles and dust, wash the soft cloth (refer to the following) to remove the foreign particles and dust from the soft cloth.

How should I wash the soft cloth?

When the soft cloth becomes dirty, wash it with neutral detergent. Do not use bleach or a fabric conditioner (softener), or carry out sterilization by boiling.

What should I do if the LCD gets wet?

If the LCD gets wet, wipe the surface lightly with the soft cloth.

Should I clean the screen with the computer powered on or off?

While wiping the LCD display, the computer must be turned off.

Why should I clean the screen with the computer powered off?

Clean the screen while the computer is powered off. Cleaning the screen while the power is on may cause the computer to malfunction. Also, dirt on the screen is easier to see when the computer is powered off, and so is easier to clean.

When should I wash the soft cloth?

Wash the soft cloth when it becomes dirty.

How should I wash the soft cloth?

When the soft cloth becomes dirty, wash it with mild detergent. Do not use bleach or fabric conditioner (softener), or try to sterilize the cloth by boiling.

Why should I wash the soft cloth when it becomes dirty?

If the soft cloth is dirty, it may be ineffective in cleaning the screen, and in fact may cause dirt to adhere to the screen.

What should I check to prevent the surface of the screen from being scratched?

Check the following to prevent the surface of the screen from being scratched:

Are you using your fingers or the pen (included) to operate the screen?
Is the surface clean?
Are your fingers clean?
Are you using the pen (included) with the tip extended?
Is the tip of the pen (included) clean?

How do I clean areas other than the LCD panel?

Wipe with a soft dry cloth such as gauze. When using detergent, dip a soft cloth in water-diluted detergent and wring it thoroughly.

What should I not use to clean areas other than the LCD panel?

Do not use benzene, thinner, or rubbing alcohol since it may adversely affect the surface causing discoloration, etc. Do not use commercially available household cleaners and cosmetics, as they may contain components harmful to the surface.

What should I not apply directly to the computer?

Do not apply water or detergent directly to the computer, since liquid may enter inside of the computer and cause malfunction or damage.

How should I wipe droplets of water from the surface of the unit?

Use a soft, dry cloth to wipe droplets of water from the surface of the unit.

What should I not use to dry the unit?

Do not use a microwave to dry the unit. Doing so will result in malfunction or damage.

How often should I clean inside of the dust cover?

Approximately once a month.

How do I clean inside of the dust cover?

Clean up inside of the dust cover by the following procedure:

Turn off the computer and remove the AC adaptor.
Turn over the computer, and remove the battery pack. ( Replacing the Battery Pack)
- <When using second battery pack> Remove the second battery pack. ( Replacing the Battery Pack)
Remove the screw (A) and dust cover as illustrated below.
Clean up inside of the dust cover.
Set the dust cover, screw and battery pack.

What type of screwdriver should I use to clean the dust cover?

Use the PH 1 (PH #1) screwdriver.

What size is the screw used for the dust cover?

The screw used is 1.

What is the recommended tightening torque for the dust cover screw?

0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm).

What should I do if the writing operation for the optical disc drive is going to take a long time?

Connect the AC adaptor if the writing operation takes a long time.

What may happen if the remaining battery power becomes low and the power is not supplied during a writing operation?

If the remaining battery power becomes low and the power is not supplied, the writing operation may not be completed.

What do I need to use to write to discs?

You need to use writing software to write to discs (e.g. Using Power2Go).

What should I ensure about the disc when writing to it?

Ensure the disc is compatible with the selected writing speed.

What can I use besides writing software to write to discs?

You can also use Windows features to write to discs ( Using Windows Feature).

What does the quality of written data depend on?

The quality of written data depends on the disc.

What should I avoid exposing the optical disc drive to?

Do not expose the optical disc drive to excessive smoke that may leave a residue, e.g., oil smoke, or tobacco smoke.

What can happen if I expose the optical disc drive to excessive smoke?

Doing so can shorten the life of the drive lens.

What is the recommended way to clean the drive lens?

Cleaning the drive lens with an air puffer used for camera lenses is recommended.

What should I not use to clean the drive lens?

Do not use any spray-type lens cleaning products.

How should I open/close the tray when the computer is on?

When the computer is on, use the eject button ( Inserting/Removing a Disc) or eject through Windows.

What should I be careful not to touch when inserting or removing a disc?

When inserting or removing a disc, be careful not to touch the lens and other parts of the laser pickup.

What should I avoid doing to the tray?

Do not leave the tray open and do not touch the lens.

What may happen if I leave the tray open or touch the lens?

The lens and disc can become dusty in some conditions. It may cause malfunction in reading or writing.

What should I avoid doing to the tray in the open position?

Do not apply excessive force to the tray in the open position.

What should I never insert into the optical disc drive?

Never insert a foreign object such as a paper clip into the optical disc drive.

What may happen if I insert a foreign object into the optical disc drive?

Doing so may cause malfunction.

What should I not place on the tray?

Do not place items other than discs on the tray.

When should I access the drive?

Do not access the drive until after the tray is closed.

How should I position the computer?

Set this computer on a horizontal plane.

What should I avoid doing while the optical disc drive is being accessed?

Do not open the optical disc drive or move the computer while the optical disc drive is being accessed.

What could happen if I open the optical disc drive or move the computer while it’s being accessed?

Doing so could cause the disc to shift position and this may damage the disc, or cause the optical disc drive to malfunction.

What should I avoid doing to the computer while the optical disc drive is being accessed?

Do not shock the computer by removing or inserting cables and cards, etc.

What may happen if I shock the computer while the optical disc drive is being accessed?

This may result in a read or write malfunction.

What should I do before opening the optical disc drive after running an application involving access to a disc?

In addition, after running an application involving access to a disc, close the application before opening the optical disc drive.

How should I position the computer?

Set this computer on a horizontal plane.

What types of discs should I avoid using?

Do not use deformed, warped, or irregularly shaped discs.

What may affect the ability to read a disc?

Reading of disc may not be possible depending on the disc conditions (cracks, dirt, modification, data recording quality, copy protection, recording equipment/software that was used to create the disc, etc.)

What should I do before using a disc?

Before using a disc, carefully read the operating/handling instructions and package of the disc.

What can happen if I don’t handle discs appropriately?

If the discs are not handled appropriately, they may become dirty or scratched. Furthermore, the writing speed may get slower and the data may not be correctly written on or read from the disc. Other damage may cause a drive failure.

What should I use to determine the write/rewrite speed of a disc?

Check descriptions on the disc package and use an appropriate disc according to the write/rewrite speed.

Will all discs accept the specified write speed?

Some discs may not accept the specified write speed.

How should I hold a disc?

Keep the disc surface clean and free from dirt, dust, fingerprints and scratches.

What should I avoid doing to the surface of a disc?

Do not write on the surface of the disc with a ballpoint pen or other writing instrument.

What should I avoid attaching to discs?

Do not attach stickers to discs.

What should I avoid doing to discs?

Do not drop, bend, or place heavy objects on top of discs.

Where should I avoid placing or storing discs?

Do not place or store discs in locations exposed to heat, direct sunlight, humidity or dust.

What may form on a disc if it is brought from a cold to a warm location?

Condensation.

What should I do if condensation forms on a read-only disc?

Wipe off the condensation using a soft, dry, lint-free cloth before using the disc.

What should I do if condensation forms on a recordable/rewritable disc?

Wait until the condensation dries.

How should I store discs when not using them?

When not using discs, keep them in their protective cases or cartridges.

How do I clean read-only discs?

Wipe discs with a dry, soft cloth from the center toward the edge. If discs get very dirty, wipe with a moist, soft cloth from the center toward the edge, then wipe again with a dry cloth to take up remaining moisture.

What is the recommended way to clean recordable/rewritable discs?

It is recommended to use the Panasonic disc cleaner.

What should I not use to clean recordable/rewritable discs?

Do not use a cloth.

What do the data transfer speeds indicate?

Data transfer speeds indicate values measured by Panasonic Corporation.

What is the data transfer rate of DVD per 1X speed?

The data transfer rate of DVD per 1X speed is 1,350 KB/s.

What is the data transfer rate of CD per 1X speed?

The data transfer rate of CD per 1X speed is 150 KB/s.

Is the performance of certain disc formats guaranteed?

Performance of CD-R, CD-RW, High-Speed CD-RW, Ultra-Speed CD-RW, DVD-RAM, DVD-R, DVD-R DL, DVD-RW, +R, +R DL, +RW, High Speed +RW, and M-DISC cannot be guaranteed depending on writing status and recording format.

What might affect the playback of data on certain discs?

Also, some data cannot be played back depending on the disc, settings, and environment being used.

What is the continuous data transfer speed for reading a CD-ROM?

24 X (Max).

What is the continuous data transfer speed for reading a CD-R (XA Compatible)?

24 X (Max).

What is the continuous data transfer speed for reading a CD-RW?

24 X (Max).

What is the continuous data transfer speed for reading a High-Speed CD-RW?

24 X (Max).

What is the continuous data transfer speed for reading an Ultra-Speed CD-RW?

24 X (Max).

What is the continuous data transfer speed for reading a DVD-ROM (Single Layer, Dual Layer)?

8 X (Max).

What is the continuous data transfer speed for reading a DVD-R*2 (1.4 GB, 2.8 GB, 3.95 GB, 4.7 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a DVD-R DL (8.5 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a DVD-RW (Ver.1.1/1.2 1.4 GB, 2.8 GB, 4.7 GB, 9.4 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a DVD-RAM*4 (1.4 GB, 2.8 GB, 4.7 GB, 9.4 GB)*3?

5 X (Max).

What is the continuous data transfer speed for reading a +R (4.7 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a +R DL (8.5 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a +RW (4.7 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a High Speed +RW (4.7 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading an M-DISC (4.7 GB)*3?

8 X (Max).

What is the continuous data transfer speed for reading a BD-ROM*4?

6 X (Max).

What is the continuous data transfer speed for reading a BD-R*4?

6 X (Max).

What is the continuous data transfer speed for reading a BD-R DL*4?

6 X (Max).

What is the continuous data transfer speed for reading a BD-R XL*4?

6 X (Max).

What is the continuous data transfer speed for reading a BD-R LTH*4?

4 X (Max).

What is the continuous data transfer speed for reading a BD-RE*4?

6 X (Max).

What is the continuous data transfer speed for reading a BD-RE DL*4?

6 X (Max).

What is the continuous data transfer speed for reading a BD-RE XL*4?

4 X (Max).

What is the continuous data transfer speed and recommended discs for writing to a CD-RW?

Continuous Data Transfer Speed	Recommended Discs for Writing
4X	MITSUBISHI CHEMICAL MEDIA CO.,LTD. High-Speed CD-RW 10 X
Ultra-Speed CD-RW 16 X (Max)	None

What is the continuous data transfer speed and recommended discs for writing to a DVD-R*2?

Continuous Data Transfer Speed	Recommended Discs for Writing	Discs You Can Use for Writing
8 X (Max)	Panasonic Corporation/MITSUBISHI CHEMICAL MEDIA CO.,LTD.	DVD-R for General:
	DVD-R for General:	1-8X-SPEED (4.7 GB)
	1-8X-SPEED (4.7 GB)	1-16X-SPEED (4.7 GB)

What is the continuous data transfer speed and recommended discs for writing to a DVD-R DL?

Continuous Data Transfer Speed	Recommended Discs for Writing	Discs You Can Use for Writing
6 X (Max)	MITSUBISHI CHEMICAL MEDIA CO.,LTD.	DVD-R DL
	DVD-R DL	2-8X-SPEED (8.5 GB)

What is the continuous data transfer speed and recommended discs for writing to a DVD-RW*6?

Continuous Data Transfer Speed	Recommended Discs for Writing	Discs You Can Use for Writing
6 X (Max)	None	1-2X-SPEED (4.7 GB/9.4 GB)
		2-4X-SPEED (4.7 GB/9.4 GB)
		2-6X-SPEED (4.7 GB/9.4 GB)

What is the continuous data transfer speed and recommended discs for writing to a DVD-RAM*7?

Continuous Data Transfer Speed	Recommended Discs for Writing	Discs You Can Use for Writing
5 X (Max)	Panasonic Corporation	2-3X-SPEED (4.7 GB/9.4 GB)
		2-5X-SPEED (4.7 GB/9.4 GB)

How do you insert or remove a disc?

Turn on the computer.
Press the eject button (A) and slowly pull out the tray. When inserting or removing a disc, be careful not to touch the lens and other parts of the laser pickup (B). Do not touch the disc surface (the side with no printing).
Insert/Remove a disc.
- To insert: Set the disc with the label side up and press the center of the disc until it clicks in place.
- To remove: Press on the center spindle © and carefully lift up the edge of the disc.
Close the tray. Do not press the eject button (A).

How do you remove a disc when the computer is powered off?

Insert a pin of 1.3 {±0.05} mm in diameters into the emergency hole (D). (When the diameter of the pin is smaller than this, insert the pin slightly downward.) Pushing it to the end allows the tray to come out.

What should you do if an AutoPlay CD/DVD/BD does not start after the computer resumes from sleep or hibernation?

Remove the disc from the drive and then reinsert it after waiting 15 seconds.

When may an AutoPlay CD/DVD/BD start?

An AutoPlay CD/DVD/BD may start during file access depending on the status of the disc.

What are the playback conditions when playing back motion video from a disc?

Playback may not be smooth in some conditions.

What is the power-saving mode for the optical disc drive?

If the optical disc drive is not accessed for 30 seconds, the drive motor will automatically be shut down to reduce power consumption. When the optical disc drive is accessed again, the drive motor is turned on. In this case, reading of the disc data will take approximately 30 seconds.

How do you install PowerDVD?

Sign in to Windows as an administrator.
Set “DVD Drive Utility Disc” or “BD Drive Utility Disc” in the drive.
At the [AutoPlay] message, click [Run SETUPUTIL.EXE]. When the setup program will not run automatically, perform the following step:
1. Display [Run] and input [x:\setuputil.exe]*8, and then click [OK].
  1. Right-click (Start) – [Run].
Click [Power DVD Setup].
Select your language and location at the welcome screen, then click [Next].
During the installation, you will be required to agree to the License Agreement. After reading the agreement, click [Accept]. Follow the on-screen instructions.
Click on the “Utility Setup tool” screen, and remove “DVD Drive Utility Disc” or “BD Drive Utility Disc”.

What does “x” represent in the file path “x:\setuputil.exe”?

“x” is the drive letter. You can change the letter to suit your preference.

How do you run PowerDVD?

You can run “PowerDVD” either of the following procedures.

Click (Start) – [CyberLink PowerDVD xx] *9 – [CyberLink PowerDVD xx] *9.

What does “xx” indicate in “CyberLink PowerDVD xx”?

“xx” indicates the version number.

What may occur when playing back from a paused state?

Depending on your operating environment or the DVD-Video/BDMV, a minor loss in frames (video and audio skipping) may occur immediately after resuming playback from the pause state.

What may occur during fast forward (time stretch) playback?

Depending on your operating environment or the DVD-Video/BDMV, playback may not be smooth or audio may be difficult to hear during fast-forward (time stretch) playback.

How do you access the online manual for PowerDVD?

After starting PowerDVD, click (Launch the CyberLink PowerDVD help).

What should you do if the AutoPlay screen appears when you insert the disc in the optical disc drive?

Click [Play DVD Video – PowerDVD xx] *9.

What are the restricted functions of the OEM version of PowerDVD?

As the version of PowerDVD included with this computer is an OEM version, some functions are restricted and the following features that are described in the Help are not available on this computer.

Playback and image display for CDs (audio and video) and music files
Additional features such as Movie Collection and Movie Remix
DVD discs created using a DVD recorder

What are the restrictions that apply to rewritable discs in PowerDVD?

When playing videos recorded on rewritable discs, approx. 40 to 50 seconds may be required to recognize the disc. Wait for the required time.

What is the impact of disc condition on playback in PowerDVD?

Depending on the condition (record quality, cracks, dirt, modification, copy protection, type of drive/disc maker used when creating the disc, etc.) of a disc, it may not be possible to read or play it correctly.

How should discs other than DVD-RAM be prepared for playback in PowerDVD?

In order to play discs other than DVD-RAM, they must be finalized (a process that enables it to play on other DVD players, etc.). For information on the finalizing method used by your DVD recorder, refer to its operating instructions.

What formats cannot be played on this computer?

This computer does not include an application or DVD drive for playing AVCREC format or AVCHD format or CPRM format media. As a result, this computer cannot play back DVD media recorded in AVCREC format or AVCHD format or CPRM format.

What are region codes?

DVD-Video/BDMV is allocated to region codes according to where they are sold. To play the DVD-Video/BDMV, the player’s software and the drive must have the corresponding region code.

How many times can the region code setting be changed?

The region code setting can be changed up to 5 times, including the first time (changing from region to region, for example, is not counted). After the fifth time, the region code setting will be locked and cannot be changed again, even if you reinstall Windows. Be very careful when configuring this setting, as you (the user) are fully responsible for any problems arising from unintended settings.

What are the region code restrictions for DVD-Video?

DVD-Video sold in certain regions include region code restrictions that require the region code settings of the DVD disc and drive to match in order to play back video. However, some discs include multiple region code settings or are region-free.

When will the region code setting screen appear?

The region code of this computer’s drive is not set under factory default conditions. As a result, the region code settings screen will appear the first time you attempt to play back a DVD-Video/BDMV (only for models with a Blu-ray disc drive). The region code must be set at this time, even when playing multi-region or region-free discs. After setting the region code for the first time, the region code settings screen will appear each time a disc of a different region is inserted into the drive.

How do you check the region code for DVD-Video?

Right-click (Start) – [Device Manager].
Double-click [DVD/CD-ROM drives].
Double-click the device name of the optical disc drive (ex: HL-DT-ST DVDRAM GUD0N).
Click [DVD Region]. The current region and the number of changes remaining are displayed.

How do you check the region code for BDMV?

After PowerDVD starts, click (Configure PowerDVD settings) – [Player Settings] – [Blu-ray Disc].

What are the cautions on using PowerDVD?

You cannot play back CDs (audio, video, etc.) or DVD-Audio with PowerDVD.
If your HDMI-compatible display does not support HDCP (High-bandwidth Digital Content Protection), commercially available DVD-Video/BDMV cannot be played back.
Do not start PowerDVD immediately after starting up the computer or while the drive indicator or the microSD Memory Card indicator is blinking.

When PowerDVD is running, do not:

Enter sleep or hibernation.
Change the screen display mode. If you inadvertently perform these operations, exit PowerDVD and restart it.

What should you do if you install other media players while PowerDVD is installed?

Do not install other media players while PowerDVD is installed. If you install another media player, playback errors may occur. Some commercially available DVD-Video files may attempt to install their own media players at playback. Be sure to cancel installation on the installation start screen in such cases. If you accidentally install the player and playback errors occur, uninstall the media player.

What are the applicable media for writing to CD/DVD/BD?

Refer to the Disc Information.

Refer to the software’s online manual (below).

What are the restrictions on making copies?

When writing to discs, make sure that you are not infringing upon any copyrights. It is illegal to copy commercially available audio CDs for non-personal use. When backing up software, make sure that you are not infringing upon any software copyrights for that product.

How do you write to a disc using the Windows feature?

Insert a disc you can use for writing.
In the [AutoPlay] screen, click [Burn files to disc].

Alternatively:

Right-click (Start) – [File Explorer].
Click [This PC].
Double-click [DVD RW Drive] or [BD-RE Drive]. Follow the on-screen instructions.

What are the functions of Power2Go?

Power2Go allows you to copy CDs/DVDs and create music CDs, data CDs/DVDs, and DVD-Videos. You can also write data to Blu-ray discs.

How do you install Power2Go?

Sign in to Windows as an administrator.
Set “DVD Drive Utility Disc” or “BD Drive Utility Disc” in the drive.
At the [AutoPlay] message, click [Run SETUPUTIL.EXE]. “Utility Setup tool” screen will appear (allow some time for disc recognition). When the setup program will not run automatically, perform the following step:
1. Display [Run] and input [x:\setuputil.exe]*10, and then click [OK].
  1. Right-click (Start) – [Run].
Click [Power2Go Setup].
Select your language at “Choose Setup Language”, and then click [OK].
During the installation, you will be required to agree to the License Agreement. After reading the agreement, click [Yes], then click [Next]. Follow the on-screen instructions.
Click [Finish].

How much free space is required to install all the components of Power2Go?

1 GB of free space on the flash memory is needed to install all the components of Power2Go.

What should you do before running the Setup program for Power2Go?

Close all other software applications before running the Setup program for Power2Go.

How do you access the online manual for Power2Go?

Click (Start) – [CyberLink Power2Go x.x for Panasonic] *11
- [CyberLink Power2Go x.x for Panasonic] *11.

What do the "x.x"s indicate in “CyberLink Power2Go x.x for Panasonic”?

x.x indicates the version number.

Can you format a disc using Windows functions when you write to the disc using Power2Go?

If you format a disc using Windows functions, you cannot write with Power2Go. Do not format a disc using Windows functions when you write to the disc using Power2Go. For rewritable discs (i.e. CD-RW, etc.), writing is possible using Power2Go if all the disc contents are deleted.

What may happen if you set an unused disc in the optical disc drive?

If you set an unused disc in the optical disc drive, the [AutoPlay] screen may appear and then the Windows format screen may be displayed. Do not format the disc when you use Power2Go. When you write to the disc using Power2Go, start Power2Go before setting the disc. The Windows format screen will not be displayed, which prevents the disc from being mistakenly formatted.

Can you write using other software after writing to a disc using Power2Go?

If you have written using Power2Go, you cannot write using other software since the format becomes different. To make this possible, remove the checkmark for [Quick Format] on the format display and format the disc.

What must be done to a DVD-RAM to write a file to it?

Formatting must be executed to write a file to a DVD-RAM. It is possible to write a file to a formatted DVD-RAM in the same way as writing a file to flash memory.

What are the features of the FAT32 format?

This format is supported by Windows 95 (OSR2) / 98 / Me / 2000 / XP / Vista / 7 / 8.1 / 10. DVD-RAM discs in FAT32 format cannot be used on Windows 95 (other than OSR2) / Windows NT.

What are the features of the UDF1.02 format?

This format is supported by Windows 98 / Me / 2000 / XP / Vista / 7 / 8.1 / 10, and compatible with the Video mode of DVD-ROM / DVD-R / DVD-RW / +R / +RW.

What are the features of the UDF1.50 format?

Standard format for DVD-RAM. Data with large file sizes (video or audio data) can be written at high speed. We recommend this format when using DVD-RAM for storing data.

What are the features of the UDF2.00/2.01 format?

This format is used for DVD video recorders conforming to “Video Recording Standards” as established by the DVD Forum, or for PC recording software conforming to the same standards.

What are the features of the UDF2.5 format?

This format is supported by Windows 7 / 8.1 / 10 and is used for Blu-ray recorders or PC recording software conforming to “Video Recording Standards” as established by the Blu-ray Disc Association. This format cannot be used for DVD recorders conforming to “Video Recording Standards” as established by the DVD Forum or for PC recording software conforming to the same standards.

What is the feature of the UDF2.5 format for BD-R/BD-RE?

Standard format for BD-RE discs as established by the Blu-ray Disc Association is supported by Windows Vista / 7 / 8.1 / 10. This format is used for Blu-ray recorders or PC recording software conforming to “Video Recording Standards” as established by the Blu-ray Disc Association. DVD-RAM discs in UDF2.5 format cannot be used for DVD recorders conforming to “Video Recording Standards” as established by the DVD Forum, or for PC recording software conforming to the same standards.

What is the feature of the UDF2.6 format for BD-R/BD-RE?

Standard format for BD-R discs as established by the Blu-ray Disc Association is supported by Windows 10. This format is used for Blu-ray recorders or PC recording software conforming to “Video Recording Standards” as established by the Blu-ray Disc Association.

What is the formatting method for DVD-RAM?

When formatting is executed, data recorded on the disc is erased. Backup data as required.

Set the disc in the optical disc drive.
Close all applications that use the disc.
Right-click (Start) – [File Explorer].
Click [This PC].
Right-click the optical disc drive and click [Format…].
Select the settings and click [Start].

What should be done to the Quick Format checkbox when the disc was recorded with Power2Go and you want to record using Explorer?

When the disc was recorded with Power2Go and you want to record using Explorer, remove the checkmark from [Quick Format].

What may happen if you cancel formatting partway through?

Do not cancel formatting partway. Otherwise, the disc may no longer accept writing.

What are the microSD memory card slot specifications?

The microSD memory card slot on this computer accepts microSD/microSDHC/microSDXC memory cards.

When should you not remove or insert the microSD Memory Card?

Do not remove or insert the microSD Memory Card until Windows has completed loading.

When should you not remove the microSD Memory Card or turn off the computer?

Do not remove the card or turn off the computer in the following cases, otherwise, the data may be corrupted.

While the computer is in sleep or hibernation.
While the microSD Memory Card indicator is on.
While data is being read from or written to the card.

What may happen if the microSD Memory Card is removed before a write operation is completed?

Immediately after the writing operation, this computer may still continue to access the card. If you remove the card before the operation is completed, the data may be damaged or the card access may no longer be performed normally.

Does Panasonic assume liability for the loss of data?

Note that Panasonic assumes absolutely no liability for any loss of data recorded by the user, or any other damages, direct or indirect.

What is a safety precaution for microSD Memory Cards?

Keep microSD Memory Cards Away from Infants and Small Children.

How do you insert the microSD Memory Card?

Open the cover (A).
Insert the microSD memory card into the microSD memory card slot (B).
Close the cover (A).

How do you remove the microSD Memory Card?

Preparation Save the data and close all applications. Open the cover and confirm the microSD Memory Card indicator is off.

Disable the card function.
1. Click on the task tray and click [Symbol of a USB drive with a green checkmark].
2. Select the card.

These steps are not necessary when:

Removing the card after turning off the computer.
[Symbol of a USB drive with a green checkmark] is not displayed.
The card does not appear in the list.

Open the cover (A).
Remove the card.
1. Press the card so it comes out of the slot.
2. Draw it straight out.
Close the cover (A).

What is an important note about removing the microSD Memory Card?

After pressing the microSD memory card, do not release your finger suddenly. The microSD memory card may jump out.

What is required to use a Smart Card?

You need software to use a Smart Card.

What are the precautions for handling the Smart Card?

Do not:

Hit, bend, or drop the card.
Touch the contact part with fingers or a metal object.
Place the card in a very hot location for a long time.
Remove the card immediately after inserting it.

How do you insert the Smart Card?

Insert the Smart Card with the contact part (A) on the reverse side. Insert the card until it surely fits in the slot.

How do you remove the Smart Card?

Press the eject button (B). The Smart Card pops out.

What are the important points to remember when using RAM modules?

Use recommended RAM module products. Do not use non-recommended RAM modules. Non-recommended RAM modules may not operate properly, and may cause damage to your computer.
RAM modules are extremely sensitive to static electricity and can be affected even by static electricity from the human body. When inserting and removing RAM modules, do not touch the terminals or internal components, and do not allow foreign particles to enter the slots. Doing so may cause damage, fire, or electric shock.

How do you insert a RAM module?

Turn off the computer. Do not use sleep or hibernation. Perform the following steps to turn off the computer.
1. Click (Start) – (Settings) – [Update & Security] – [Recovery].
2. Click [Restart now] under “Advanced startup”.
3. Click [Turn off your PC].
Disconnect the AC adaptor, remove the battery pack. ( Replacing the Battery Pack)

<When using the second battery pack> Remove the second battery pack. ( Replacing the Battery Pack)
Remove the screw (A) and the cover (B) on the bottom of the computer.
Insert the RAM module.
- The RAM module cannot be replaced.
1. Align the cutout © with the projection, and tilt the RAM module slightly and insert it in the slot.
2. Press down the RAM module so that the right and left hooks (D) are locked.
- Confirm that the RAM module is fixed with the hooks (E) as shown below.
1. Remove the release paper (F) of the sheet supplied with the recommended RAM module.
2. Firmly attach the RAM module and the seal (G).
Set the cover, screw and battery pack. Use the PH 1 (PH #1) screwdriver. The screw used is 1. Recommended tightening torque 0.45 N•m ±0.05 N•m (4.5 kgf•cm ±0.5 kgf•cm)

What are the important notes to remember when inserting a RAM module?

Set the cover and battery pack correctly so that they do not fall when you carry the computer.
Use the appropriate screwdriver so as not to strip the thread of the screw.
If the RAM module is recognized correctly, the total size of the main unit memory and RAM module memory is displayed on the [Information Menu] of the Setup Utility. If the RAM module is not recognized, power off the computer and insert it again.

How do you switch the output to an external HDMI display?

Open the cover (A) and connect the HDMI display to the HDMI port (B).

How do you switch the output to an external analog display?

Open the cover © and connect the external display to the VGA port (D).

What should you do if you connect a VGA display after connecting a high resolution HDMI display?

If you connect a VGA display after connecting a high resolution HDMI display, such as a 4K display, images could not be displayed. In such cases, connect the VGA display first, and then connect the high resolution HDMI display.

What standards does the USB 3.1 (Type-C) port comply with?

DisplayPort Alternate Mode: A standard to transfer digital video signals to an LCD, etc. Using USB Alternate Mode, images can be displayed on the external display from the USB 3.1 (Type-C) port.
USB Power Delivery <only for a model that supports power delivery>: (USB Power Delivery)

How do you switch the output destination to an external display?

Open the cover (E) and connect the external display to the USB 3.1 (Type-C) port (F).

What are important points to remember when connecting to an external display?

When using a DisplayPort-compatible display, connect with a USB Type-C cable.
For connection with an external display, read the operating instructions supplied with the display as well.

How do you switch the display mode?

Using key function

Press ≪ ≫ key +≪P≫ or ≪Fn≫ +≪F3≫.
Select the display mode.

Using the [Display settings]

Click (Start) – (Settings) – [System] – [Display].
Select the item under “Multiple displays”.

What are the important notes to remember when switching display modes?

After switching the display mode, the display resolution may change.
After resuming from sleep or hibernation, or restarting the computer, the output destination may not be the same as selected in the previous status.
When you change the display after Windows starts up, do not press any key until switching is complete.
Until Windows startup is completed (during Setup Utility, etc.), the simultaneous display cannot be used and pressing ≪Fn≫ + ≪F3≫ switches the display between the internal LCD and the external display.
Do not connect or remove the external display during sleep or hibernation.
It may take some time to switch between displays depending on the displays used.
When you use the external display only, set the suitable number of colors, resolution, or refresh rate separately from when you use the internal LCD only or when you use the simultaneous display. Depending on the settings, some external displays may be distorted or may not display the mouse pointer correctly. In this case, set the settings to a lower value.
When you use the simultaneous display, DVD-VIDEO, MPEG files and other motion image files may not be played back smoothly.
Carefully read the instruction manual of the external display.
When connecting an external display that does not conform to the Plug & Play standards, select the display driver accordingly in the following menu, or use the driver disc supplied with the monitor.
1. Click (Start) – (Settings) – [System] – [Display].
2. Click [Advanced display settings] under “Multiple displays”.
3. Click [Display adapter properties for Display *]. * is a display number.
4. Click [Monitor] – [Properties].
5. Click [Driver] – [Update Driver].

What are the important points to remember before disconnecting the external display?

Before disconnecting the external display, switch to the internal LCD by pressing ≪ ≫ key +≪P≫ or ≪Fn≫ +≪F3≫. Otherwise, the displayed image quality may become different after disconnection (e.g., wrong resolution). In this case, press ≪ ≫ key +≪P≫ or ≪Fn≫ +≪F3≫ to reset the image quality.
The screen may become distorted due to the following operations. In this case, restart the computer.
- Disconnecting an external display for which you have set high resolution or high refresh rate.
- Connecting/disconnecting an external display during computer operations.

What are the important notes to remember when using an extended desktop?

When you click the maximize button, the window is displayed on one of the displays. You cannot move the maximized window to the other display.
The pop-up displayed by ≪Fn≫ key combination appears only on the primary display.
While using an extended desktop or [Second screen only], you cannot operate the external display screen with touch operation.
Set the internal LCD to the primary display when using the touchscreen (only for a model with a touchscreen). The cursor will move on the primary display when you touch the internal LCD.

What are the features of the supported standards of the USB 3.1 (Type-A) port?

It supports USB 1.1, 2.0, 3.0 and 3.1 Gen 1.

What are the features of the supported standards of the USB 3.1 (Type-C) port?

The features of the supported standards are as follows:

USB 3.1 (Gen 1)
USB Power Delivery <only for a model that supports power delivery> (USB Power Delivery)

How do you connect a USB device?

Right side

Open the cover (A) and connect the USB device to the USB 3.1 (Type-A) port (B) or the USB 3.1 (Type-C) port © on the computer.

Rear side

Open the cover (D) and connect the USB device to the USB 3.1 (Type-A) port (E) on the computer.

How do you check whether the connected device supports USB 3.1 Type-C?

Refer to the operating instructions supplied with the device.

How do you remove the USB device?

Disable the USB device.
1. Click on the task tray and click.
2. Select the USB device. These steps are not necessary when:
  - Removing the device after turning off the computer.
  - is not displayed.
  - The device does not appear in the list in step 2.
Remove the USB device.

What are the important notes to remember when connecting and removing a USB device?

It is recommended to connect a device that supports USB 3.1 to a USB 3.1 (Gen 1) port to take full advantage of the performance of the device.
You may need to install the driver again when connecting the device to another port.
When a USB device is connected, sleep or hibernation may not function normally. If the computer does not start up normally, remove the USB device and restart the computer.
When the USB device is removed and then inserted while the computer is on, may appear in the Device Manager and the device may not be correctly recognized. In this case, remove and connect the device again, or restart the computer.
When a USB device is connected, power consumption increases. Remove the USB device when it is not in use, especially when operating by battery power.
If the computer enters sleep while a USB keyboard or mouse is connected, touching the USB keyboard keys or mouse will resume the computer.

How do you charge a USB device?

The computer comes with a USB port to provide efficient charging to smartphones or portable devices that can use USB port charging. This computer’s USB 3.1 (Type-A) port equipped with the continuous power supply function and USB 3.1 (Type-C) port allow USB devices to be charged efficiently even if the computer is turned off or in the sleep/hibernation state.

When is high speed charging supported?

The computer is turned on;
When the computer is turned off; in sleep/hibernation mode

How do you access the USB Charge Setting?

Click (Start) – (Panasonic PC Settings Utility), and click (Settings) – (USB).

How do you enable or disable Power-Off Charging?

Add or remove a checkmark to [Enable Always on Charging].

What are the important notes to remember when charging USB devices?

Charging of some USB devices may not be possible. Therefore, check the device before charging it.
Charging time varies depending on the USB device.
Connect the USB device directly to the USB port. If the connection is via a USB hub, charging may not be possible.
For devices which do not require charging, connect them to other ports.
If the computer is not connected to the AC adaptor, its battery power will be consumed quickly.
Do not insert any foreign object in the USB port.
When the computer resumes from sleep or hibernation, it may not be able to detect the USB device. If this happens, removing and then reconnecting the USB device may enable the computer to detect the device.
USB charging is not performed if you press the power switch for more than 4 seconds to turn off the power, or if you reconnect the AC adaptor and battery after removing them in a power-off state.
With USB charging during power-off enabled, if a USB keyboard or USB mouse is connected to the port allowing USB quick charging, then they cannot be used to resume the computer from sleep. For USB devices which do not require charging, connect them to other ports.
If charging is done when the computer is powered by battery, charging automatically stops when the battery level drops below 10%.

How do you enable or disable USB Quick Charging?

Set [Quick Charging] to [Enabled] in the sub-menu of [USB Charge Settings] in the [Main] menu of the Setup Utility.

What are the important notes to remember when enabling or disabling USB quick charging?

When [Quick Charging] is set to [Disabled]:
- A USB device cannot be detected as a USB device.
- Charging is not possible.
For some USB devices in USB quick charging, even though the computer is connected to the AC adaptor, it may temporarily switch to battery operation. If this happens, disable USB quick charging.
Depending on the USB device, its charging may not be possible.
Charging time varies depending on the USB device.
Connect the USB device directly to the USB port. If the connection is via a USB hub, charging may not be possible.
For devices which do not require charging, connect them to other ports.
If the computer is not connected to the AC adaptor, its battery power will be consumed quickly.
Do not insert any foreign object in the USB port.
When the computer resumes from sleep or hibernation, it may not be able to detect the USB device. If this happens, removing and then reconnecting the USB device may enable the computer to detect the device.

How do you charge with a USB 3.1 (Type-C) port?

This computer can send a maximum power of 15W. The USB 3.1 (Type-C) port enables charging even if the computer is turned off, regardless of the Enabling or Disabling Power-Off Charging setting.

What is important to remember when using USB Power Delivery?

When using USB Power Delivery, use a cable that supports USB Power Delivery. Depending on the cable, power may not be supplied to the connected device properly.

How do you connect to the USB Power Delivery?

Connect the USB device to the USB 3.1 (Type-C) Port.

What is USB Power Delivery?

USB Power Delivery is a standard that allows up to 100W of power supply using a USB cable.

What is the power supply from USB Power Delivery-compatible devices to this computer?

The power can be supplied from USB Power Delivery-compatible devices with the following power supply capabilities.

Power ON or Modern standby: 85W or more
Power OFF or Hibernation: 7.5W or more*1 *1: If the output on the USB Power Delivery-compatible device side is less than 15W, the battery cannot be fully charged.

What is the power supply from this computer to USB Power Delivery-compatible devices?

Up to 15W. Use a cable that supports USB Power Delivery. It is recommended to use a cable that supports 5 A. When using a cable that does not support 5 A, the power supply cannot be supplied from USB Power Delivery-compatible devices during power-on or modern standby.

How do you drive/charge the computer using USB Power Delivery?

The USB 3.1 (Type-C) port of this computer supports the USB Power Delivery.

What are important points to remember when driving/charging the computer using USB Power Delivery?

Connect a cable that supports USB Power Delivery.
If the battery level is less than 5%, the PC cannot be started up.
The following functions cannot be performed.

How do you calibrate the battery?

Create a Recovery Disc. If the battery indicator blinks orange or turns off, the battery is not charged.

How do you connect a serial device?

Open the cover (A).
Connect the serial device to the serial port (B).
Connect the serial device to the connector of the serial cable.

What should you be aware of when connecting a cable?

When connecting a cable, be sure to secure it with screws ©.
It does not support a serial mouse.
Plug size thickness: Max. 15.5 mm

Where can you find information on the camera’s functions and position?

Refer to “Description of Parts”.

What happens when the camera is in use?

The Camera Indicator lights up. (Even if [Concealed Mode] is set to [Enabled] and [LED] to [OFF], the camera indicator cannot be turned off.)

What should you do if dew condensation forms on the lens after moving the computer from a hot and humid environment to a low temperature environment?

This is not a malfunction. Wait until the lens dries out.

What is the function of the ambient light sensor?

The ambient light sensor is used to adjust the display screen brightness automatically.

How do you configure the automatic adjustment function for the ambient light sensor?

Click (Start) – (Settings) – [System] – [Display].
Add the check mark to [Change brightness automatically when lighting changes] under “Brightness and color”.

When should the automatic adjustment function not be used?

When using the “Panasonic PC Day Night Mode Utility”.

What can the Panasonic PC Camera Utility be used for?

The Panasonic PC Camera Utility can be used to shoot photos and videos.

What should you do when you use pictures and videos recorded using the utility at Web conferences, or other services?

Use specialized applications accordingly.

What should you be aware of when using the utility and other multi-media software at the same time?

An error may occur. Close all multi-media software, including this utility, and restart this utility.

What should you do if an error message appears and nothing is displayed?

Restart this utility.

What might happen when the computer has resumed from sleep and hibernation?

An error may appear and the connection with the camera device may be lost. If this occurs, restart this utility.

Does the Panasonic PC Camera Utility support a camera connected to the computer?

No. It only supports the built-in camera.

How do you start up the Panasonic PC Camera Utility?

Click (Start) – (Panasonic PC Camera Utility). The Panasonic PC Camera Utility starts up, and the following screen is displayed.

What should you not do when the utility is running?

Do not remove or insert audio devices (such as microphones and speakers). Also, do not enable or disable such devices.

What does the button with the camera icon do?

Open the camera settings.

What does the box labeled “B” represent?

Preview screen.

What does the button with the folder icon do?

Display the folder where recorded data is saved.

What does the button with the camera icon and a circle do?

Shoot photos.

What do the buttons with the video camera icon do?

Start/Stop shooting videos.

What does the button with the arrow icon do?

Hide the mode menu.

What does the button with the crescent moon icon do?

Night Mode switching.

How do you shoot photos?

Click the camera icon with the circle.

When can’t you shoot photos?

You cannot shoot photos when the save destination storage space is less than 10MB.

How do you start/stop shooting videos?

Click the video camera icon. The camera switches to the video shooting mode.
Click the video camera icon with the red circle. During shooting, the icon is shown as a video camera icon with a red circle.
To stop shooting, click the video camera icon with the square.

What happens if the save destination storage space becomes less than 100MB during video shooting?

Shooting will automatically stop.

What happens when you minimize the application window or put the computer into the hibernation mode during video shooting?

Shooting will stop.

How do you make a dark viewing image brighter?

Click the crescent moon icon. When using the Night Mode, the icon is shown as a crescent moon with lines.

What should you note when using Night Mode?

Updating the preview screen may be delayed.
CPU utilization increases. If you leave the computer for long hours, the area around the exhaust vent may be heated.

How do you display the recorded image or video files?

Click the folder icon. The recorded data will be saved in the displayed folder named the recording date.

How do you change the settings?

Click the gear icon. The “Setting” menu is displayed.

What does the mirror setting do?

Make the preview screen mirror-reversed (flip horizontal). (Recorded images will not be reversed).

When does the camera shake correction setting enable the image stabilizer?

When shooting photos.

What does the brightness setting do?

Change the brightness of camera images.

How do you change the white balance of camera images?

Change the white balance setting. To set manually, uncheck the [Auto] option.

What does the contrast setting do?

Change the contrast of camera images.

What does the flicker correction setting do?

Set the flickering correction of camera images.

How do you change the still picture resolution?

Change the still picture resolution setting. Perform touch operation or mouse click to select the resolution. The resolution may not be correctly specified if you use the keyboard cursor keys.

How do you change the video resolution?

Change the video resolution setting. Perform touch operation or mouse click to select the resolution. The resolution may not be correctly specified if you use the keyboard cursor keys.

What does the Burst Mode setting do?

Press and hold the photo shooting button to shoot continuously while the button is pressed. The maximum number of continuous shooting is 20.

When can’t you shoot continuously?

When using the Night Mode.

What does the Adding a stamp setting do?

Add geolocation and time stamps to still images.

What does the Adding a geotag setting do?

Add geotagging to the Exif data of still images.

What does the Photo storage folder setting do?

Specify the destination of recorded photo data to save. The default value is the “Pictures” folder.

What does the Video storage folder setting do?

Specify the destination of recorded video data to save. The default value is the “Videos” folder.

What happens if you specify the FAT32 formatted storage as the destination to save video files and the storage data capacity exceeds 4GB?

Video files cannot be correctly created.

What does the Self-Timer setting do?

Specify the time period until shooting starts after the button is pressed. (OFF/5 sec./10 sec.).

What does the Interval Shooting setting do?

When you move the slider to the right, and specify the value except , the camera automatically repeats shooting at intervals of specified seconds. The maximum 10 photos can be shot continuously.

What does the Restore default settings setting do?

Return all the settings to the default values.

How do you close the [Setting] menu?

Click on the upper left of the screen, or click the preview screen.

What should you note when specifying the save destination folder?

Select the folder you have the access right to. If a writing error occurs, change the specified folder.
The drive that appears by performing the following procedure will be used as the location in which the “Pictures” and “Videos” folders will be stored:

Click (Start) – (Settings) – [System] – [Storage], and then click [Change where new content is saved] under “More storage settings”.

What can you do with the Contactless Smart Card Reader/RFID Reader?

You can read the data from RFID (Radio Frequency Identification) tags / Contactless Smart Card.

What should you be aware of when using the Contactless Smart Card Reader/RFID Reader?

This sensor is typically used with specialized applications. For further information, ask the system administrator.

How do you use the Contactless Smart Card Reader?

Aim the center of the RFID tag / Smart Card at the Contactless Smart Card Reader. Continue operation by using the specialized applications.

What should you note when using the Contactless Smart Card Reader/RFID Reader?

Wave cards one at a time. If multiple cards are waved simultaneously, proper reading will not be possible.
If the chip device is held outside of the contactless smart card reader area or at an angle, or waved incorrectly, proper reading may not be possible.
Operation distance depends on RFID tag / Smart Card.

What is not guaranteed with fingerprint authentication?

Fingerprint authentication does not guarantee complete user authentication and identification. Please note that we cannot accept liability for any loss or damage incurred from your use or inability to use fingerprint authentication.

Is there any liability accepted for any loss of data due to malfunction of the fingerprint reader?

No.

When may registration be impossible?

If there is insufficient fingerprint or other information to identify an individual.

What should you avoid doing with the Fingerprint Reader?

Do not rub or scratch the reader with hard materials or poke it with small pointed objects that could cause scratches.
Do not touch the surface with dirty fingers.
Do not soil or cover the reader with a sticker.

In what cases may fingerprint reader sensitivity be degraded, impeding or preventing authentication and registration?

If the surface of the fingerprint reader is soiled with dirt, skin oil, or sweat
If the surface of the fingerprint reader is wet by moisture or condensation
If your finger is too wet or too dry
If your finger is wounded or inflamed
If your fingerprint grooves have become too shallow due to wear
If you touch the fingerprint reader while sliding your finger
If you touch the fingerprint reader with a finger at an angle
If the pressing force to touch the fingerprint reader is weak
If your finger is swollen, such as from bathing
If your fingerprint has changed due to weight loss or gain

How may fingerprint reader sensitivity be restored?

Wipe the fingerprint reader with a soft cloth.
Wash and wipe your hands.
Use another finger for registration and authentication.
If your finger is extremely dry, moisten it using hand cream.

What should you do about static electricity?

Static electricity can cause the fingerprint reader to malfunction. To discharge static electricity, touch a metal surface before touching the fingerprint reader. Be especially careful about static electricity in the winter and in other dry conditions.

What might happen when a faulty fingerprint reader is repaired?

Previously saved passwords may be reset in the process.

What should you do if you forget your sign in password?

If you forget your sign in password you will be unable to use the device or Windows, so be absolutely certain that you will not forget it.

What is the function of fingerprint authentication?

Use fingerprint authentication to improve security and convenience by replacing the conventional password entry required to sign in to windows.

What are the features of the Fingerprint Authentication Function?

You can use the fingerprint authentication function by using the Windows Hello.
Perform fingerprint authentication before the computer starts up. Set the Supervisor Password for the Setup Utility beforehand.
Sign in fingerprint authentication: Use fingerprint authentication to unlock your computer and sign in to Windows.

What are the steps for Fingerprint Authentication Initial Configuration?

Preparations for Using Fingerprint Authentication:

Use the following procedure for fingerprint authentication function with this device.

Set up a Windows user account and password.
Sign in with a user account that uses this device to register fingerprints.
Perform Pre-boot authentication (PBA) as necessary.

What is Step 1 for setting up Fingerprint Authentication?

Set up a user account and password. If a user account for fingerprint authentication and a Windows sign in password have already been set, skip to Step 2. If a user account for fingerprint authentication has not yet been set, set up a new user account and password.

What are the two types of user accounts?

Administrator
Standard user

What should you know about standard user accounts?

Some operations and settings are partially prohibited by standard user (restricted user) accounts.

What is Step 2 for setting up Fingerprint Authentication?

How do you start registering fingerprints?

Click (Start) – (Settings) – [Accounts] – [Sign-in options].
Click [Set up] under “Fingerprint” in “Windows Hello”.
When the “Windows Hello setup” screen is displayed, click [Get started].

How do you enter fingerprints on the fingerprint reader?

Enter the fingerprint of one finger more than once until the scan is complete. Repeat touching and releasing your finger on the fingerprint reader. The progress of the fingerprint is displayed on the “Windows Hello setup” screen. Follow the on-screen instructions.
To register more fingers, click [Add another finger] and repeat the same procedure.

How do you set up a PIN number?

Click [Set up PIN].
Enter your account password, and click [OK].
Enter your PIN number in [New PIN].
Enter your PIN number again in [Confirm PIN], and click [OK].

How many fingers should you register and why?

What should you pay attention to when registering your fingerprints to prevent scanning errors?

Touch the fingerprint reader with the first joint of the finger you want to register.

In what cases may the fingerprint reader fail to register or authenticate?

You touch the fingerprint reader while sliding your finger.
You touch the fingerprint reader with a finger at an angle.
The pressing force to touch the fingerprint reader is weak.
The finger is dirty or scarred.
The finger is too wet or too dry.
See “Fingerprint Reader Handling” for details.

What should you do if features necessary for fingerprint authentication may not be detected?

Try registering another finger.

What is Step 3 for setting up Fingerprint Authentication?

Perform Pre-boot authentication (PBA) as necessary.

When can you perform pre-boot authentication with a fingerprint instead of the password?

If you set the Supervisor Password with the fingerprint registered.

How do you set the Supervisor Password?

Set the Supervisor Password with Setup Utility (Setting the Supervisor Password/User Password).

How do you use the fingerprint authentication function?

Turn on the computer.
When the screen to sign in to Windows is displayed, touch the registered finger on the fingerprint reader.
Windows start up.

How do you use fingerprint authentication when Pre-boot authentication (PBA) is set?

Turn on the computer.
When the fingerprint authentication screen is displayed, touch the registered finger on the fingerprint reader.

How do you start up Windows after fingerprint authentication?

When authenticated, the display of the fingerprint switches as shown below and Windows starts up.

What happens if fingerprint authentication fails three times?

The computer turns off.

How do you switch to password input?

You can switch to password input by pressing the ≪Esc≫ key.

How do you uninstall the device’s fingerprint authentication utility?

Perform the following procedure to delete the device’s fingerprint authentication utility.

Click (Start) – (Settings) – [Accounts] – [Sign-in options].
Click [Remove] under “Fingerprint” in “Windows Hello”.

How do you remove the fingerprint authentication function after Windows reinstallation?

Select [Clear the fingerprint data] in [Fingerprint Security] in the [Security] menu of the Setup Utility, and select [Yes].

When should you clear the fingerprint data?

Do not perform this procedure other than after the Windows reinstallation.

What are the two graphics processing units (GPUs) equipped on the computer?

Your computer is equipped with two graphics processing units (GPUs). The Intel®GPU (Intel® HDGraphics) consumes less power, but reduces the graphics display performance. The discrete GPU consumes more power, but maintains a higher graphics display performance.

Which GPU is activated normally?

Normally, only the Intel® GPU is activated.

When does the discrete GPU activate?

When you launch an application program requiring high graphics display performance, the discrete GPU activates to assist the Intel® GPU, allowing you to enjoy high quality video on the screen.

Do you have to worry about which of the two GPUs are currently used?

Since the discrete GPU for high graphics display performance is activated and deactivated automatically, you do not have to worry about which of the two GPUs are currently used.

Can you specify whether or not to automatically activate the discrete GPU by a program?

You can also specify whether or not to automatically activate the discrete GPU by a program.

How do you specify whether or not to automatically activate the discrete GPU by a program?

Perform the procedure below.

Click (Start) – (Settings) – [System] – [Display].
Click [Graphics settings].
Select [Universal app] under “Choose an app to set preference”.
Select the application you want to set from the drop-down list displayed below.

What do you do if the application you want to set is not listed?

Select [Classic app] under “Choose an app to set preference”. Click [Browse] to select the .exe file you want to add, click [Add].

After adding the application you want to set, what is the next step?

Click [Add].
Click the displayed application, and click [Options].
Choose whether to run applications on the [High performance], [Power saving] or [System default].
Click [Save].

Can you replace the SSD Pack?

You can replace the SSD Pack.

What should you do before removing the SSD Pack?

Backup all the important data before removing the SSD Pack.

What should you do if you need to read the SSD Pack data on another computer for repair or any other purpose?

Set [Hard Disk Lock] to [Disabled] in the [Security] menu of the Setup Utility before removing the SSD Pack.

How should you handle the SSD Pack?

Carefully remove/insert the SSD Pack since the SSD Pack is extremely sensitive to shock. Note that static electricity may affect some internal com-ponents.

How do you insert/remove the SSD Pack?

Turn off the computer.
Disconnect the AC adaptor, remove the battery pack. (Replacing the Battery Pack)
Insert/Remove the SSD Pack.
Insert the Battery Pack (Insert the Battery Pack).

What steps should you take to turn off the computer?

Do not use sleep or hibernation. Perform the following steps to turn off the computer.

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”.
Click [Turn off your PC].

What do you do when using a second battery pack?

Remove the second battery pack. (Replacing the Battery Pack)

How do you remove the SSD pack (FZ-VSDR55)?

While sliding the latch (A), lift the SSD Pack (B) and slide it out of the slot.

How do you remove the SSD Pack (FZ-VSD551)?

While sliding the latch ©, pull out the SSD Pack (D).

How do you insert the SSD pack (FZ-VSDR55)?

Refer to the image provided in the PDF.

How do you insert the SSD Pack (FZ-VSD551)?

Slide the SSD Pack in parallel with the arrow direction until it clicks to the secured position.

What should you confirm after inserting the SSD Pack?

Confirm that the latch is surely locked so that the SSD Pack does not fall when you carry the computer.

Should the SSD Pack be attached for use?

Be sure to attach the SSD Pack for use.

Can you erase the data before changing the SSD Pack?

You can erase the data before changing the SSD Pack (Erasing Flash Memory Data).

How do you check if the SSD Pack is recognized?

You can check that the SSD Pack is recognized or not in the [Information Menu] of the Setup Utility.

What do you do if the SSD Pack is not recognized?

If the SSD Pack is not recognized, turn off the computer and insert it again.

What is mounted instead of a hard disk drive, depending on the model?

Depending on the model, a flash memory drive is mounted instead of a hard disk drive. (A hard disk drive is not mounted.)

What should you replace “hard disk” and “hard disk drive” with in the manual?

In the other chapters of this manual, replace “hard disk” and “hard disk drive” mentioned in this manual with “flash memory” and “flash memory drive”.

Is the procedure for inserting/removing the flash memory drive the same as the one for the hard disk drive?

The procedure for inserting/removing the flash memory drive is the same as the one for the hard disk drive. (Inserting/Removing the SSD Pack)

What does “[Hard Disk]” displayed on [Information] Menu of the Setup Utility refer to?

[Hard Disk] displayed on [Information] Menu of the Setup Utility refers to the flash memory (Information Menu).

What does “[Hard Disk Lock]” displayed on [Security] Menu of the Setup Utility restrict?

[Hard Disk Lock] displayed on [Security] Menu of the Setup Utility restricts read/write operation for the flash memory data (Hard Disk Lock).

How is the flash memory self-diagnosed?

The flash memory is self-diagnosed as “Storage” (Hardware that can be checked using the PC-Diagnostic Utility).

What is an optional port replicator you can use?

You can use an optional port replicator (CF-VEB541 series).

What are the benefits of using a port replicator?

This device frees you from being bothered by a lot of cable connections when you carry the computer. It also allows you to connect various peripherals.

How do you connect the port replicator?

Connect the port replicator to the expansion bus connector (A) on the bottom of the computer.

What should you do before using the port replicator?

Read the instruction manual of the port replicator before using.

When should you connect the AC adaptor?

Connect the AC adaptor always when using the port replicator.

Is the driver of the port replicator preinstalled in the computer?

The driver of the port replicator is preinstalled in the computer.

When should you connect or disconnect the port replicator?

Connect or disconnect the port replicator while the computer power is turned off.

Where should you connect the USB drive to boot the computer from a commercially available optical drive?

To boot the computer from a commercially available optical drive, be sure to connect the USB drive to the USB port on the computer, not to the USB port on the port replicator.

Which port replicator should you use?

Use only the specified port replicator (CF-VEB541 series).

When connecting each device to the port replicator, what should you do?

Read carefully this manual that is described for each device when connecting each device to the port replicator.

What should you not touch?

Do not touch the expansion bus connector or pins of the port replicator.

What is part A on the rear of the port replicator?

DC-IN Jack

What is part B on the rear of the port replicator?

LAN Port

What is part C on the rear of the port replicator?

USB 3.1 (Type-A) Ports (2 ports)

What is part D on the rear of the port replicator?

HDMI Port

What is the HDMI port?

Connector for HDMI compatible digital display.

Can content protection images by HDCP (High-bandwidth Digital Content Protection system) be displayed on the monitor connected to the HDMI port or VGA port of the port replicator?

On the monitor connected to the HDMI port or VGA port of the port replicator, content protection images by HDCP (High-bandwidth Digital Content Protection system) cannot be displayed.

Is the HDMI port compatible with analog display?

It is not compatible with the analog display.

What differs according to the specifications of the device connected?

The display specifications of the maximum resolution, etc. that can be output differ according to the specifications of the device con-nected.

Where can you find details about the display specifications?

For details, refer to the specifications of the device connected.

What is part E on the rear of the port replicator?

VGA Port

What is part F on the rear of the port replicator?

Serial Port

Does the serial port support a serial mouse?

It does not support serial mouse.

What is part G on the rear of the port replicator?

Security Slot

What can be connected to the security slot?

A Kensington cable can be connected.

Where can you find more information about the Kensington cable?

For more information, read the manual that comes with the cable.

What is part H on the front of the port replicator?

Expansion Bus Connector

What does the expansion bus connector connect to?

This connects to the expansion bus connector on the bottom of the computer.

What is part I on the front of the port replicator?

Lever

How do you release the computer from the port replicator?

Slide the lever all the way back to release the computer.

What is part J on the front of the port replicator?

Power Switch

How does the power switch on the port replicator operate?

This operates identically to the power switch on the computer.

What is part K on the left of the port replicator?

USB 2.0 Ports (2 ports)

What may happen if an external display is connected to both the computer and the port replicator?

If an external display is connected to both the computer and port replicator, the computer may not be shut down properly.

How do you connect the computer to the port replicator?

Turn off the computer.
Disconnect all the devices and cables and close the terminal cover and close the display.
Connect the AC adaptor to DC-IN jack of the port replicator.
Set firmly the front corners of the computer in the latches of the port replicator.
Press the computer in the direction of the arrow and set firmly against the port replicator.

Where can you find information on the proper handling of the AC adaptor and AC cord?

Refer to the OPERATING INSTRUCTIONS accompanying the computer for information on the proper handling of the AC adaptor and AC cord.

What could happen if you attempt to make connections if there is any object between the computer and the port replicator?

Do not attempt to make connections if there is any object between the computer and the port replicator. Doing so could damage the computer and the port replicator.

What may happen if you connect the computer at an angle to the port replicator?

When you connect the computer at an angle to the port replicator, it may not be set correctly.

What should you not do when setting the computer to the port replicator?

Do not allow your hand to get caught between the computer and the port replicator when setting the computer.

Should you attempt to move the port replicator while connecting the computer to the port replicator?

Do not attempt to move the port replicator while connecting the computer to the port replicator.

What should you do if the computer malfunctions while the port replicator is attached?

If the computer malfunctions while the port replicator is attached, disconnect the port replicator and check to see if the computer operates normally. If the computer operates normally, the port replicator may be malfunctioning. Contact Panasonic Technical Support.

Where can you find information on connecting and setting USB devices, external displays and LAN?

See other chapters in this manual for connecting and setting USB devices, external displays and LAN.

What should you do if the image of the external display connected to the port replicator has stopped?

If the image of the external display connected to the port replicator has stopped, remove the computer from the port replicator, and then reconnect it.

How do you disconnect the computer from the port replicator?

Turn off the computer and close the display.
Disconnect all the devices and cables and close the terminal cover and close the display.
Slide the lever all the way back.
Lift up the computer to remove it from the port replicator.

What happens when you slide the lever all the way back?

The computer’s connector disengages the expansion bus connector of the port replicator.

What should you do after sliding the lever?

After sliding the lever, do not suddenly release it. The lever may relock. Do not slide the lever while pressing against the com-puter from above. Doing so could damage the computer.

What may be malfunctioning if the computer operates normally after disconnecting the port replicator?

If the computer malfunctions while the port replicator is attached, disconnect the port replicator and check to see if the com-puter operates normally. If the computer operates normally, the port replicator may be malfunctioning. Contact Panasonic Technical Support.

Where should you not hold the handle when disconnecting the computer?

When disconnecting the computer, do not hold the handle (see the location circled in the illustration).

How do I charge the battery pack?

Connect the AC Adaptor.
Insert the battery pack(s). Insert the battery pack firmly with its battery connector (B) facing the indicator (A) of the charger.

What are some important things to note when charging the battery?

Do not insert the battery pack at an angle. The terminal of the battery charger may be damaged.
If the battery pack got lodged in the slots, push the middle of the battery pack.
The battery indicator lights when the battery pack is properly inserted with the AC adaptor connected.
Four battery packs can be inserted simultaneously. Each of them can be inserted in any slot.
When removing the battery pack, pull it out in the opposite direction of attaching the battery pack.
Charging begins automatically.
The battery pack or battery charger will become somewhat warm during normal use. This is not a malfunction.

What should I do if the power indicator or battery indicator is not lit and I cannot start up?

Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, and then connect them again.
Even if the AC adaptor and battery pack are correctly connected, if the battery indicator is not lit, the AC adaptor protection function may be operating. Disconnect the AC cord, wait three minutes or more, and reconnect the AC cord.

What should I do if a device is connected to the USB port and I cannot start up?

Disconnect the device, or set [USB Port and Port Rep-licator] or [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.

What should I do if the computer is in concealed mode and I cannot start up?

Press≪Fn≫ +≪F8≫ to turn off the concealed mode.

What should I do if the power is turned on after adding or changing the RAM module but nothing is displayed on the screen?

Turn off the computer and remove the RAM module, then confirm whether the RAM module has compliant to specification. When the RAM module has conformed to specification, install it again.

What should I do if I cannot turn on the computer or resume it from sleep (the power indicator blinks rapidly in green)?

Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then turn on the power again.

What should I do if it takes time for the power indicator to light up?

If the power switch is pressed immediately after the battery pack has been mounted on the computer, and while the AC adaptor is not connected, it may take about five seconds before the power indicator lights up and the computer turns on. This is because the computer is checking the remaining battery charge; it is not a malfunction.

What should I do if "Remove disks or other media. Press any key to restart” or a similar message appears?

If a device is connected to the USB port, disconnect the device, or set [USB Port and Port Rep-licator] or [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a flash memory failure. Contact Panasonic Technical Support.

What should I do if Windows startup and operation is slow?

Start the Setup Utility (Setup Utility) to return the Setup Utility settings (excluding the passwords) to the default values. Start the Setup Utility and make the settings again. (Note that the processing speed depends on the application software, so this procedure may not make Windows faster.)
If you installed a resident software after purchase, turn off the residence.

What should I do if I cannot resume?

One of the following operations may have been carried out. Press the power switch to turn on the computer. Data not saved will be lost.

In sleep mode, the AC adaptor or battery pack was disconnected, or a peripheral was connected or disconnected.
The power switch was pressed for four seconds or longer to forcibly turn off the computer.
The battery is exhausted. Sleep and hibernation consumes some power.

What should I do if my computer is slow or frozen?

Start in the Setup Utility (Setup Utility) to return the Setup Utility settings (excluding the passwords) to the default values. Start the Setup Utility and make the settings again.
Remove all peripheral devices.
Check to see if there was a disk error:
1. Remove all peripheral devices including an external display.
2. Right-click (Start) – [File Explorer].
3. Click [This PC].
4. Right-click [Windows (C:)], and click [Properties].
5. Click [Tools] – [Check].
6. Follow the on-screen instructions. A standard user needs to enter an administrator password.

What should I do if I cannot turn off the computer?

Remove all peripherals.
It may take 1 or 2 minutes to turn off the computer.

What should I do if I cannot enter sleep or hibernation?

Remove USB devices temporarily. If the problem persists, restart the computer.
It may take 1 or 2 minutes to enter sleep or hibernation.

What should I do if the computer does not enter sleep or hibernation immediately after resuming?

Wait approximately 1 minute.

What should I do if I cannot enter sleep or hibernation automatically?

Disconnect peripheral devices.
If you connect to a network using the wireless LAN function, select the profile and connect to the access point (Disabling/Enabling Wireless Communication).
If you do not use the wireless LAN function, turn off the wireless LAN function (Disabling/Enabling Wireless Communication).
Make sure that you are not using any software that regularly accesses the flash memory.

What should I do if I forgot the Supervisor Password or User Password?

Contact Panasonic Technical Support.

What should I do if I forgot the Administrator password?

If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then follow the on-screen instructions and set a new password.
If you do not have a password reset disk, reinstall (Installing Software) and set up Windows, and then set a new password.

What should I do if the password input screen is displayed again after I enter the password?

The computer may be in ten-key mode. If the Num Lk indicator lights, press≪Num Lock≫ to disable the ten-key mode, and then input.
The computer may be in Caps Lock mode. If the Caps Lock indicator lights, press≪Caps Lock≫ to disable the Caps Lock mode, and then input.
Enter the password using the same keyboard that was used to set the administrator password or user password, as the key layouts of the on-screen keyboard and some external keyboards may differ.

Can I use the Windows password instead of the password set in the Setup Utility when resuming from sleep/hibernation?

Yes, the Windows password can be used instead of the password set in the Setup Utility.

How do I add a password?

Click (Start) – (Settings) – [Accounts].
Click [Sign-in options], and click [Add] under “Password”.
Create a password.
Click [Next].
Click [Finish].
Select [Every Time] under “Require sign-in”.

Why can’t I sign in to Windows using the face recognition for Windows Hello outdoors?

If you have registered the face recognition indoors, you may not sign in to Windows using the face recognition outdoors. In such cases, please add Windows Hello face recognition outdoors.

How do I add Windows Hello face recognition outdoors?

Sign in to Windows.
Click (Start) – (Settings) – [Accounts].
Click [Sign-in options].
Click [Improve recognition] under “Windows Hello” and then click [Get started].
“Making sure it’s you” is displayed, input PIN number.
Since additional registration of face recognition starts, follow the on-screen instructions.

What can I do if I cannot register the face recognition outdoors properly?

In the shade, register your face with your back against the wall that does not reflect the light.

What should I do if there is no display?

The external display is selected. Press≪Fn≫ +≪F3≫ or≪ ≫ +≪P≫ to switch the display. Then click the display mode.
When using an external display, check the cable connection, turn on the display and check the settings of external display.
The display is turned off by the power-saving function. The screen returns to the original state when you operate the keyboard, touchpad, or touch screen (only for models with a touch screen). When operating the keyboard, press a key that does not affect the computer operation, such as ≪Ctrl≫.
The computer entered sleep or hibernation by the power-saving function. To resume, press the power switch.

What should I do if the screen is dark?

The screen is darker when the AC adaptor is not connected. Press≪Fn≫ +≪F2≫ and adjust the brightness. As you increase the brightness, battery consumption increases. You can separately set the brightness for when the AC adaptor is connected and when not connected.
Press≪Fn≫ +≪F8≫ to turn off the concealed mode.
Under factory default settings, the brightness of the display screen will adjust automatically based on the ambient light detected by the ambient light sensor. You can adjust the settings for this sensor. (Automatic brightness adjustment)

What should I do if the screen is disordered?

Changing the number of display colors and resolution may affect the screen. Restart the computer.
Connecting/disconnecting an external display may affect the screen. Restart the computer.
Resuming from sleep or hibernation may affect the screen of the external display. Restart the computer.

What should I do if the external display does not work normally?

If the external display does not support the power-saving function, it may not work normally when the computer enters the power-saving mode. Turn off the external display.
Simultaneous display cannot be used until Windows startup is complete (during Setup Utility, etc.).

What should I do if the screen does not become bright?

The brightness is set low to avoid malfunction where the surrounding temperature is high.

What should I do if there are red, green, or blue dots on the screen, or there is unevenness in colors and brightness on the screen?

The following are not malfunctions.

Although advanced high-precision technologies are used in the production of color LCD screens, 0.002% or less of the picture elements may be dark or remain constantly lit (i.e., more than 99.998% of elements function properly).
Due to the natural characteristics of LCD screens, you may notice unevenness in colors and brightness depending on your angle of view. Hues may also vary by product.

What should I do if there is no sound?

Press≪Fn≫ +≪F4≫ or≪Fn≫ +≪F6≫ to cancel mute.
Turn off the concealed mode.
Restart the computer.
Beeping sounds are not emitted by this device.

What should I do if there is distorted sound?

Performing≪Fn≫ key combinations sometimes causes sound distortion. Stop and restart playback.

What should I do if I cannot change the volume by pressing≪Fn≫ +≪F5≫ or≪Fn≫ +≪F6≫ ?

Activate the Windows sound function. When it is not active, the volume does not change even if the slide bar is displayed.

What should I do if the microphone volume is too small or large?

Adjust the volume of the microphone according to the following steps:

Right-click (Speakers) on the task tray, and click [Sounds].
Click [Recording] – [Microphone Array] – [Properties], and then move the slider () to adjust the volume of [Microphone Array] and/or [Microphone Boost] in [Levels].

What kind of microphone should I use?

Use a condenser microphone.

What should I do if when signing in (e.g., resuming the computer), audio is distorted?

Perform the following steps to change the audio settings to prevent audio output.

Right-click (Speakers) on the task tray, and click [Sounds].
Remove the checkmark from [Play Windows Startup sound].

What should I do if there is feedback noise?

To stop the microphone’s monitoring output:

Right-click (Speakers) on the task tray, and click [Sounds].
Click [Recording] – [Microphone Array] – [Properties], and then remove a checkmark for [Listen to this device] in [Listen].

What should I do if only numbers can be input on the keyboard?

When the indicator is on, the keyboard is in ten-key mode. Press≪Num Lock≫ to cancel.

What should I do if only capital letters can be input on the keyboard?

When the indicator is on, the keyboard is in Caps Lock mode. Press≪Caps Lock≫ to cancel.

How do I input special characters (e.g., accented characters, etc.) and symbols?

Click (Start) – [Windows Accessories] – [Character Map].

What should I do if the optical disc drive does not work normally?

Set [Optical Drive] to [Enabled] in the [Advanced] menu of the Setup Utility.
Clean the lens (Optical disc drive handling care).
Check the disc condition (Disc handling care).

What should I do if I cannot play back TV programs recorded on a commercial DVD recorder?

Finalize the disc on the DVD recorder when the program was recorded in video mode on DVD-R/RW or in VR mode on DVD-RW.

What should I do if a blue background appears on the screen when playing an MPEG image?

You opened the optical disc drive or removed the MPEG disc while it was operating. Re-insert the MPEG disc and close the optical disc drive.

What should I do if the optical disc drive vibrates excessively or makes noise?

Insert the disc correctly.
Check the disc condition (Disc handling care).
When writing to CD-R/RW using Power2Go, you can minimize vibration while writing by using the writing speed at [10x] or less.

What should I do if I cannot eject a disc?

Turn on the computer.
To remove a disc when the computer is powered off, insert a pin of 1.3 {±0.05} mm in diameter into the emergency hole (A). (When the diameter of the pin is smaller than this, insert the pin slightly downward.) Pushing it completely to the end will free the tray so that it can be pulled out.
If a disc with fingerprints or other dirt is used, you may not be able to remove it. Use a clean disc. (To clean discs)

What should I do if the disc tray does not close?

Do not touch the eject button when closing the tray.

What should I do if there are other disc operation problems?

Use another drive or media.

What should I do if I cannot connect to a network?

Set the device ([LAN] / [LAN (2nd)] / [Wireless LAN] / [Wireless LAN (2nd)] / [Wireless WAN]) to [Enabled] in the [Advanced] menu of the Setup Utility.

How do I find the MAC address for each network device?

Click (Start) – (Settings).
Click [Network & Internet] – [Status] – [View your network properties]. Properties of each device appears. Write down the 12-digit address (alphanumeric) that appears for “Physical address (MAC):” rows of each devices. The names of each of the devices are as follows:

Device	Connection name
Wireless WAN	Cellular
Wired LAN	Ethernet
Wired LAN (2nd)	Ethernet 2
Wireless LAN	Wi-Fi
Wireless LAN (2nd)	Wi-Fi 2
Bluetooth	Bluetooth Network Connection

* The content displayed will vary depending on the device and model.

Click to close the window.

What should I do if I cannot connect to a wireless network?

Set the device ([Wireless LAN] / [Wireless LAN (2nd)] / [Wireless WAN] of [Wireless Configuration]) to [Enabled] in the [Advanced] menu of the Setup Utility (Wireless Configuration).
Confirm that airplane mode is off. To turn off airplane mode (Using airplane mode).
If this computer cannot be connected to an IEEE802.11a network, confirm “Enabling/Disabling the Wireless LAN Standard IEEE802.11a (802.11a)”.
Restart the computer.

What should I do if the access point is not detected?

Shorten the distance between the computer and the access point, and try the detection again.
Confirm the following settings: [Wireless LAN] / [Wireless LAN (2nd)] in the [Advanced] menu of the Setup Utility. Confirm that [Wireless LAN] / [Wireless LAN (2nd)] of [Wireless Configuration] is set to [Enabled].
Check the channel being used by the access point.

What should I do if I cannot communicate with the Wireless WAN?

Confirm the following settings:

[Wireless WAN] in the [Advanced] menu of the Setup Utility
Confirm that [Wireless WAN] of [Wireless Configuration] is set to [Enabled].
Confirm that the nano SIM card is inserted correctly.
If communication is not established after proceeding with the above remedies, the wireless WAN device may not be correctly recognized. Restart the computer.

What should I do if an error occurs while installing the driver?

When you install a driver of a card or peripheral device, make sure that the driver is compatible with the operating system. If it is not compatible, a malfunction may occur. For information about the driver, contact the manufacturer of the peripheral device.

What should I do if a device does not function properly after the computer resumes from sleep or hibernation?

When operation resumes from sleep or hibernation, devices such as an external mouse and cards may not function properly. In this case, restart the computer or reinitialize the device.

What does the symbol in Device Manager mean?

When is displayed in the Device Manager, remove and insert the device. If the problem persists, restart the computer.

What happens when I set [USB Port and Port Rep-licator] to [Disabled] in the [Advanced] menu of the Setup Utility?

When you set [USB Port and Port Rep-licator] to [Disabled] in the [Advanced] menu of the Setup Utility, USB ports of the port replicator are also disabled.

What should I do if the computer does not recognize the connection/removal of some devices or may not operate normally with some devices?

Right-click (Start) – [Device Manager].
Select the device, and remove the checkmark for [Allow the computer to turn off this device to save power] in [Power Management]. (This item may be unavailable for some types of devices.)
In the case that a USB device does not work, remove the USB device and connect it again or connect the USB device to another port.
Depending on the peripheral devices, it may not operate normally when connected to the USB port with the continuous power supply function.

What should I do if the connected mouse does not work?

Check the mouse connection.
Install the driver compatible with the connected mouse. If the mouse does not work even after installing the driver, set [Touch Pad] to [Disabled] in the [Main] menu of the Setup Utility.

What should I do if the RAM module is not recognized?

Insert the RAM module correctly.
Use the compatible RAM module (Specifications).
Check the [Information Menu] in the Setup Utility. If the RAM module is not recognized, turn off the computer and reinsert the RAM module.

How do I find the address map for IRQ, I/O port address, etc.?

You can check with the following procedure.

Right-click (Start) – [Device Manager].
Click [View] – [Resources by type].

What should I do if the device connected to the serial port does not work?

Check the connection.
The device driver may not work. Refer to the instruction manual of the device.
Do not connect 2 mouse devices simultaneously.
The I/O and IRQ you can use vary depending on the device. If the setting does not work, try other settings in the Setup Utility.

What should I do if GPS does not work?

You can check the GPS status. (GPS)
Set airplane mode to OFF. Airplane mode*1
Confirm that Wireless LAN (Wi-Fi) is [On].
Confirm that Wireless WAN (Cellular) is [On].
If a USB 3.1 compatible device is used, GPS information may not be correctly received. In this case, do any of the following:
- Connect the USB device to the USB 3.1 port.
- Use an extension cable (separately sold) compatible with USB 3.1.
- If an external antenna for GPS can be used, use the external antenna, and keep some distance between the external antenna and the USB device.

What should I do if the LAN transmission speed slows down noticeably or the wireless LAN connection is cut?

Change the power plan to [Best performance].

What should I do if the pointer does not work?

Connect the external mouse correctly.
Restart the computer using the keyboard.
If the computer does not respond to keyboard commands, read “No response”.

What should I do if I cannot input using the touchpad?

Set [Touch Pad] to [Enabled] in the [Main] menu of the Setup Utility.
The touchpad may be disabled by some mouse drivers. Check your mouse’s operating instructions.
Press both buttons of the touchpad at the same time.

What should I do if the touchpad is disabled?

Press≪Fn≫ +≪Esc≫ to enable.

What should I do if I cannot point to the correct position using the pen (included) and fingers?

Perform the Calibrating the Screen.

What should I do if I cannot use a microSD Memory Card?

Set [microSD Card Slot] to [Enabled] in the [Advanced] menu of the Setup Utility.
This computer does not support the maximum speed some types of microSD / microSDHC / microSDXC Memory Cards guarantee.

What should I do if I cannot use a Smart Card?

Insert the Smart Card correctly.
Set [Smart Card] to [Enabled] in the [Advanced] menu of the Setup Utility.
To use a Smart Card, you need specified software and a driver.

What should I do if the reader does not enroll or authenticate my fingerprint?

If pop-up or other messages appear on the desktop screen, fingerprint entry may be inhibited temporarily. In such cases, click outside of the Fingerprint Authentication window, and then click again back inside it.
The reader enrolls or authenticates no fingerprint, or performs authentication poorly, despite the correct way of finger sliding when your finger is in any of the conditions stated below:
- Rough skin, or injured finger (with a cut or a skin inflammation)
- Extremely dry
- Soiled with mud or oil
- Fingerprint has been worn and has faded
- Wet with water or sweat
You can improve enrolling and authentication sensitivity by taking the following steps when any of the conditions described above exist:
- Wash your hands or wipe them dry.
- Use a different finger for registration or authentication.
- Treat your finger with a hand cream when it is rough skin or dry.
- Clean the fingerprint reader. For further information, refer to Fingerprint Reader Handling.
The fingerprint reader may be malfunctioning when it continues to perform poorly after the steps described above have been performed. Contact Panasonic Technical Support.

What should I do if I cannot use my enrolled finger?

If none of your enrolled fingers can be used, follow this procedure:

When the fingerprint authentication screen is displayed, switch to password input by pressing the≪Esc≫ key.
Sign in to Windows. You can always access the computer by using your Windows sign-in password.
Add another finger or uninstall the fingerprint authentication function.

What should I do if some applications do not work properly?

When switching to a different user without signing out, some applications do not work properly. In this case, sign out the other users.

What should I do if the indicators do not light, there is no sound, the screen is dark, or I am getting no response even though the computer is turned on?

The concealed mode is enabled (Key Combinations).
No response. Open Task Manager and close the software application.

Right-click (Start) – [Task Manager].
An input screen (e.g., password input screen at startup) may be hidden behind another window. Use≪Alt≫ +≪Tab≫ to check.
Shut down by pressing and holding the power switch for 4 seconds or longer, and turn on the computer and open the application again.
If Windows runs correctly, but the application software does not start, uninstall the failing application software, then reinstall it. To uninstall, perform the procedure below.
1. Right-click (Start) – [Apps and Features] – [Apps & features].
2. Select the program you want to uninstall, and click [Uninstall].

What should I do if the "Codec required” message appears in Windows Media Player?

Connect to the Internet and try playback of the file again. The Codec may automatically be downloaded so you may be able to play it.

What should I do if the date and time are incorrect?

Make the correct settings.

Click (Start) – (Settings) – [Time & Language] – [Date & time], and select [Off] in “Set time automatically”.
Click [Change], and then set the day and time.
Click [Change], and select [On] in “Set time automatically”.

What should I do if the problem with the date and time persists after making the correct settings?

The internal clock battery may need to be replaced. Contact Panasonic Technical Support.

What should I do if the “Battery not exist” message is displayed?

Battery goes to sleep if the battery level is about 5%, may be displayed such as “Not exist” or “Not use” is not a malfunction. Connect the AC adaptor for a while.

How can I check the computer’s usage status?

You can check the computer’s usage status in the PC Information Viewer. You may need this information when calling Panasonic Technical Support for advice.

How do I disable the automatic save function for management information history?

To disable the function, add the checkmark for [Disable the automatic save function for management information history] in [Hard Disk Status] of PC Information Viewer, and click [OK].

How do I launch the PC Information Viewer?

Click (Start) – (Panasonic PC Settings Utility) – (Support) – (System) – [Launch PC Information Viewer].
Select the item to display the detailed information.

How do I save information from the PC Information Viewer as a text file?

Run the PC Information Viewer and display the information you wish to save.
Click [Save].

How do I save the currently displayed item in the PC Information Viewer?

Click [Save only the information displayed] and click [OK]. Some of the hidden information on the screen, which cannot be shown without scrolling the screen, will be saved, too.

How do I save all the items in the PC Information Viewer?

Click [Save all the information] and click [OK]. In the case of [Hard Disk Status], if you do not add the checkmark for [Disable the automatic save function for management information history], the records already recorded are also saved.

How do I choose where to save a text file from the PC Information Viewer?

Select the folder to save the information, input the file name, and then click [Save].

How do I save a copy of the screen as an image file?

Display the screen you want to save.
Press ≪ ≫ +≪PrtSc≫.

The screen image is saved in the “Screenshots” folder under the “Pictures” folder.

What should I do if it appears that the hardware installed in this computer is not operating properly?

If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem.

What should I do if the PC-Diagnostic Utility discovers a problem in the hardware?

Contact Panasonic Technical Support.

Can I check software using the PC-Diagnostic Utility?

No. Software cannot be checked using this utility.

What hardware can be checked using the PC-Diagnostic Utility?

CPU/System
RAM XXXX MB
Storage XXX GB
Optical Drive (Only for models with optical disc drives)
SOUND*1
USB
SD
Keyboard
Touch Pad
Touch Screen (Only for models with touchscreens)
Wireless LAN (Only for models with wireless LAN)
Video
Wired LAN
Serial Port (Only for models with serial ports)
Wireless WAN (Only for models with wireless WAN)
Bluetooth (Only for models with Bluetooth)
GPS (Only for models with dedicated GPS)
Smart Card (Only for models with a Smart Card slot)

What should I do when the PC-Diagnostic Utility is running a loud beep?

Do not use headphones as this time. (The beep will not sound if mute is used in Windows or [Sound] is turned off in [Concealed Mode Configuration].)

What should I expect to happen to the display when the video diagnostic check is running?

The display may be distorted. This is not a malfunction.

What should I use for operations when using the PC-Diagnostic Utility?

We recommend that you use the touchpad for operations. When not using the touchpad, you can operate using the internal keyboard instead. Do not use the touchscreen.

How do I select an icon in the PC-Diagnostic Utility using the touchpad or external mouse and internal keyboard?

Operations	Touchpad/External mouse operations	Internal keyboard operations
Select icon	Place the cursor above the icon	Press≪Space≫, and then press≪→≫≪←≫≪↑≫≪↓≫ ((close) cannot be selected)
Click the icon	Touch or click (right-click cannot be used)	Press≪Space≫ above the icon
Complete the PC-Diagnostic Utility	Click (close)	Press≪Ctrl≫ +≪Alt≫ +≪Del≫
	If the touchpad does not operate properly, press≪Ctrl≫ +≪Alt≫ +≪Del≫ to restart the computer.	If the touchpad does not operate properly, press the power switch to turn the power off, and then restart the PC-Diagnostic Utility.

How do I run the diagnostic check?

Run this utility using the default settings in the Setup Utility.

What happens if the Setup Utility or other settings will not allow hardware to be executed?

The hardware icon will be displayed in gray.

What do I need to do to prepare to run a diagnostic check?

Connect the AC adaptor and enable the wireless function.
During the diagnostic check, do not remove the AC adaptor, or attach any peripheral devices.
Start the Setup Utility.
1. Click (Start) – (Settings) – [Update & Security] – [Recovery].
2. Click [Restart now] under “Advanced startup”.
3. Click [Troubleshoot] – [Advanced options] – [UEFI Firmware Settings] – [Restart].
The computer restarts, and the Setup Utility screen appears.
If the password is requested, enter the Supervisor Password.
If you are using the computer after changing the settings from the status at the time of purchase, we recommend that you make a note of the settings that are changed.

How do I start the diagnostic check?

Press ≪F9≫.
At the confirmation message, select [Yes] and press≪Enter≫.
Press ≪F10≫.
At the confirmation message, select [Yes] and press≪Enter≫. The computer will restart.
Press ≪F2≫ to display the Setup Utility.
Select the [Exit] menu, and then select [Diagnostic Utility].

What happens when the PC-Diagnostic Utility starts up?

When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware components.

What should I do if the password is requested when I start the PC-Diagnostic Utility?

Enter the password.

Can I use the touchpad and internal keyboard when each hardware checking is running?

No. The touchpad and the internal keyboard may not be used when each hardware checking is running.

What will be displayed on the screen when each hardware checking is running?

While checking, a vertical green progress bar (A) is displayed on the right side of the hardware icon.

What operations can I perform by selecting the icons on the screen?

: Start the diagnostic check from the beginning.
: Stop the diagnostic check (After the process is stopped, you cannot resume it by selecting ).
: Display help (click the screen or press≪Space≫ to return to the original screen).

How can I check the status and results of the diagnostic check?

You can check the status and results of the diagnostic check via the progress bar displayed on the right of the hardware icon.

What should I do if the display stops for a long period of time during the memory diagnostic check?

Wait until the process is complete.

What does it mean when the progress bar is green?

No problems were discovered.

What does it mean when the progress bar is red?

Problems were discovered.

What does it mean when the progress bar is yellow?

The diagnostic check has been stopped or is complete.

How do I run a diagnostic check on a specified hardware component or run an extended diagnostic check?

Click to stop the diagnostic check, and click the hardware icon to configure the diagnostic.
Standard display (B): Perform a diagnostic check.
Gray display (D): Do not perform a diagnostic check.
Click to start the diagnostic check.
Display during the diagnostic check (E): Diagnostic check is in progress.

What should I do when all the hardware has been checked?

Confirm the diagnostic check results.

What should I do if the display is red and the message “TEST FAILED” is displayed?

You can assume that there is a problem with the computer’s hardware. Confirm which hardware component is displayed as red, and contact Panasonic Technical Support.

What should I do if the display is green and the message “TEST PASSED” is displayed?

The computer’s hardware is operating normally. Continue using the computer as it is. If the computer still does not operate properly, reinstall the software (Installing Software).

What should I do if I run a memory diagnostic check after installing a new RAM module (sold separately) and the message “TEST FAILED” is displayed?

Remove the additional RAM module and run the diagnostic check again. If the message “TEST FAILED” is still displayed, you can assume that there is a problem with the internal RAM module.

What should I do after the diagnostic check is complete?

Click (close) or press ≪Ctrl≫ +≪Alt≫ +≪Del≫ to restart the computer.

What should I do if the device icon becomes gray and the corresponding device cannot be checked?

Set the device to [Enabled] in the Setup Utility.

What should I do if operations on the unit become unstable?

We recommend refreshing Windows. This involves reinstalling the operating system while retaining personal files and settings (Personalization).

What do I need to do to prepare to reset the computer?

Remove all peripherals and the microSD memory card, etc.
Connect the AC adaptor and do not remove it until the installation is complete.

How do I reset the computer?

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Get started] under “Reset this PC”.
Select the option.
- [Keep my files]:
  - Windows reinstallation can be completed in a short time (Approximately 30 minutes).
  - Applications and other items that do not come with this computer will be removed.
- [Remove everything]:
  - Select [Yes] or [No] under “Keep this PC set up for your workplace”.
  - [Just remove my files]: (Approximately 30 minutes)
  - [Remove files and clean the drive]:
    - By fully cleaning, the deleted files cannot be recovered easily and the security level will be increased. The processing time will be longer (Approximately 50 minutes).
Follow the on-screen instructions.
- After the reinstallation, the computer will restart.
- Do not interrupt the installation, for example by turning off the computer or performing other operations. Otherwise, the installation may become unavailable as Windows may not start up or the data may be corrupted.
Perform Setup Windows (OPERATING INSTRUCTIONS – Read Me First).
- The date and time, and the time zone may not be correct. Be sure to set them correctly.
Perform Windows Update.
<Only for models with TPM> Clear TPM.
1. Right-click (Start) – [Run], then input “tpm.msc” and click [OK].
2. Click [Clear TPM…] under “Actions” on the right of the “Trusted Platform Module (TPM) Management on Local Computer” screen.
3. Click [Restart] on the “Manage the TPM security hardware” screen.
  - TPM is cleared, and the computer will restart.

What will happen to the internal SSD data when I install the software?

When you install the software, the internal SSD data will be erased.

What should I do before installing software?

Backup important data to other media or an external flash memory before installation.

Why should I not delete the recovery partition on the SSD?

If it has been deleted, the recovery disc could not be created.

How can I check the recovery partition?

Right-click (Start) – [Disk Management].

How can I reinstall the OS that was pre-installed at the time of purchase?

You can reinstall the OS that was pre-installed at the time of purchase using disk recovery.

What happens if the recovery partition is deleted?

You cannot perform flash memory recovery.

When should I use the steps below to reinstall the OS?

If reinstallation using the method described in “Reset this PC” is not successful, follow the steps below.

What do I need to do to prepare for disk recovery?

Remove all peripherals and the microSD memory card, etc.
Connect the AC adaptor and do not remove it until the installation is complete.

How do I perform disk recovery?

Start the Setup Utility.
1. Click (Start) – (Settings) – [Update & Security] – [Recovery].
2. Click [Restart now] under “Advanced startup”.
3. Click [Troubleshoot] – [Advanced options] – [UEFI Firmware Settings] – [Restart].
Write down all of the contents of the Setup Utility and press ≪F9≫.
- At the confirmation message, select [Yes] and press≪Enter≫.
Press ≪F10≫.
- At the confirmation message, select [Yes] and press≪Enter≫. The computer will restart.
Press ≪F2≫ or ≪Del≫ while the “Panasonic” boot screen is displayed.
- The Setup Utility starts up.
- If the password is requested, enter the Supervisor Password.
Select the [Exit] menu, then select [Recovery Partition], and press ≪Enter≫.
- The computer will restart.
Click [Recovery].
- Click [CANCEL] to abort the operation.
Confirm the contents of “EULA”, and click [Accept.] if you continue.
Click [Quick Release Storage Drive : xxxxx].
Click [Recovery ALL Partitions.].
- Installation starts according to the instructions on the screen. (It will take approximately several tens of minutes.)
- Do not interrupt the installation, for example by turning off the computer or performing other operations. Otherwise, the installation may become unavailable as Windows may not start up or the data may be corrupted.
When the Ending process screen is displayed, click [Shutdown.] to turn off the computer.
Turn on the computer.
Perform Setup Windows (OPERATING INSTRUCTIONS – Read Me First).
Start the Setup Utility and change the settings as necessary.
<Only for models with TPM> Clear TPM.
1. Right-click (Start) – [Run], then input “tpm.msc” and click [OK].
2. Click [Clear TPM…] under “Actions” on the right of the “Trusted Platform Module (TPM) Management on Local Computer” screen.
3. Click [Restart] on the “Manage the TPM security hardware” screen.
  - TPM is cleared, and the computer will restart.

When should I use a Recovery Disc?

Use the Recovery Disc in the following conditions:

You have forgotten the administrator password.
Installation is not complete. The recovery partition in the flash memory may be broken.

What do I need to prepare to use the Recovery Disc?

Prepare the following items:

Recovery Disc (A USB memory device can also be used as a recovery disc.) (Create a Recovery Disc)
Commercially available optical drive (only for models without optical disc drives)

What should I do to prepare to use the Recovery Disc?

Remove all peripherals and the microSD memory card, etc. (except for the commercially available optical drive).
Connect the AC adaptor and do not remove it until the installation is complete.

How do I use the Recovery Disc to reinstall the OS?

Start the Setup Utility.
1. Click (Start) – (Settings) – [Update & Security] – [Recovery].
2. Click [Restart now] under “Advanced startup”.
3. Click [Troubleshoot] – [Advanced options] – [UEFI Firmware Settings] – [Restart].
Write down all of the contents of the Setup Utility and press ≪F9≫.
- At the confirmation message, select [Yes] and press≪Enter≫.
Insert the media that was used to create the recovery disc.
- For DVD/BD media:
  1. Connect the commercially available optical drive to the USB port (only for models without optical disc drives).
  2. Set a disc into the optical disc drive or the commercially available optical drive.
- For USB storage devices:
  1. Connect the USB storage device used to create the recovery disc to the USB port.
Press ≪F10≫.
- At the confirmation message, select [Yes] and press≪Enter≫. The computer will restart.
Press ≪F2≫ or ≪Del≫ while the “Panasonic” boot screen is displayed.
- The Setup Utility starts up.
- If the password is requested, enter the Supervisor Password.
Select the [Exit] menu, and then select the optical disc drive, commercially available optical drive, or USB storage device in [Boot Override] and press ≪Enter≫.
- The computer will restart.
Click [Recovery].
Confirm the contents of “EULA”, and click [Accept.] if you continue.
Click [Quick Release Storage Drive : xxxxx].
Click [Recovery ALL Partitions.].
Click [Remain Recovery Partition.].

When the Ending process screen is displayed, what should I do?

Remove the Recovery Disc and optical disc drive or commercially available optical drive and then click [Reboot]. Follow the on-screen instructions.

What should I do when I see the “Finish Recovery Process” screen?

Click [Shutdown].

After shutting down, what should I do?

Turn on the computer.

What should I do after turning on the computer?

Perform Setup Windows (OPERATING INSTRUCTIONS – Read Me First).

What is the next step after setting up Windows?

Start the Setup Utility and change the settings as necessary.

What should I do for models with TPM?

Clear TPM.

Right-click (Start) – [Run], then input “tpm.msc” and click [OK].
Click [Clear TPM…] under “Actions” on the right of the “Trusted PlatformModule (TPM) Management on LocalComputer” screen.
Click [Restart] of the “Manage the TPM security hardware” screen. TPM is cleared, and the computer will restart.

What should I do if an error message appears?

Follow the instructions below. If the problem persists or if the error message is not shown here, contact Panasonic Technical Support.

What should I do if I get the error message “Bad System CMOS”?

An error has occurred in the memory of system settings. This occurs when the memory content is changed by an unexpected program operation, etc. Start the Setup Utility and return the settings to the default values, and then change the settings as necessary. If the problem persists, the internal clock battery may need to be replaced. Contact Panasonic Technical Support.

What should I do if I get the error message “System CMOS Checksum Error: Invalid Year. System date restored to 01/01/20XX”?

The date and time settings are not correct. Start the Setup Utility and set the correct date and time. If the problem persists, the internal clock battery may need to be replaced. Contact Panasonic Technical Support.

What should I do if I see the message “Press F2 for Setup / F12 for LAN”?

Write down the error details and press≪F2≫ or≪Del≫ to start the Setup Utility. Change the settings if necessary.

What should I do if I see the message “Warming up the system (up to 30 minutes)”?

The computer is warming up before start up. Wait for the computer to start up (takes up to 30 minutes). If “Cannot warm up the system” is displayed, the computer failed to warm up and does not start. In this case, turn off the computer, leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power once more.

What should I do if I see the message “Remove disks or other media. Press any key to restart”?

If a device is connected to the USB port, disconnect the device, or set [USB Port and Port Replicator] or [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility. If the problem persists after removing the disk, it may be a flash memory failure. Contact Panasonic Technical Support.

What should I do if I see the message “Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key”?

The operating system is not properly installed in the flash memory that you are going to boot from. If you cannot start up the OS from the internal disk, check if the internal disk is properly recognized on the “Information” menu of the Setup Utility. If it is recognized (“xxxGB” is displayed.), perform the reinstallation. If not (“Empty” is displayed.), contact Panasonic Technical Support. If a device is connected to the USB port, disconnect the device, or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.

What should I do if I see the message “Disk error Press any key to restart”?

Please use the recommended AC adaptor.

What type of AC adapter should I use?

Use the specified AC adaptor.

What should I do before using the power saving function?

Close the communications software before using the power saving function. If the power saving function (sleep or hibernation) is activated while communications software is used, the network connection may be interrupted, or the performance may be adversely affected. In this case, restart the computer. In a network environment, set [Never] for [Sleep after] and [Hibernate after] (Setting Sleep or Hibernation).

Is fast startup enabled as a factory default?

Yes.

How will the fast startup be disabled at next boot-up?

If the computer is shut down by the following steps, the fast startup will be disabled at the next boot-up.

Click (Start) – (Settings) – [Update & Security] – [Recovery].
Click [Restart now] under “Advanced startup”.
Click [Turn off your PC].

How do I make the fast startup function always disabled?

Click (Start) – (Settings) – [System] – [Power & sleep] – [Additional power settings] – [Choose what the power buttons do].
Click [Change settings that are currently unavailable].
Remove the checkmark from [Turn on fast startup (recommended)] in “Shutdown settings”.

When should I erase all flash memory drive data?

When disposing of the computer or transferring ownership, erase all flash memory drive data in order to avoid data leakage. Even if you erase the data or initialize the flash memory drive using normal Windows commands, the data can be read with some special software. Use the flash memory drive data erase function to erase the data completely. Note that transferring ownership without uninstalling the commercial software will be a violation of the software’s license agreement.

What erasing method does the flash memory drive data erase function use?

The flash memory drive data erase function erases data using an overwriting method, but there is a possibility that due to malfunctions or other operational errors, data may not be completely erased. There are also specialized devices that may be able to read data that has been erased using this method. If you need to erase highly confidential data, we recommend that you contact a company that specializes in this process. Panasonic Corporation will bear no responsibility for losses or damages suffered as a result of the use of this function.

What is important to do before erasing flash memory data?

Connect the AC adaptor and do not remove it until flash memory data erase is complete.

What are some notes to consider before erasing flash memory data?

Even if flash memory drive data erase is performed, the number of times of DVD’s region code setting will not be reset.
This function cannot be used to erase the data on the specified partition. However, the entire flash memory drive data including the data of the partition with recovery tools will be erased.
The erasing disk menu is not displayed when using the recovery partition.

What items do I need to prepare to use the Recovery Disc?

Commercially available optical drive (only for models without an optical disc drive)
Recovery Disc (Create a Recovery Disc)

What should I do before using the Recovery Disc?

Remove all peripherals (except for the commercially available optical drive).
Connect the AC adaptor and do not remove it until flash memory drive data erase is complete.

How do I use the Recovery Disc?

Start the Setup Utility.
1. Click (Start) – (Settings) – [Update & Security] – [Recovery].
2. Click [Restart now] under “Advanced startup”.
3. Click [Troubleshoot] – [Advanced options] – [UEFI Firmware Settings] – [Restart].
Write down all the contents of the Setup Utility and press ≪F9≫. At the confirmation message, select [Yes] and press ≪Enter≫.
Insert the media that was used to create the recovery disc.
- For DVD/BD media:
  1. Connect the commercially available optical drive to the USB Port (only for models without an optical disc drive).
  2. Set a disc into the optical disc drive or the commercially available optical drive.
- For USB storage devices:
  1. Connect the USB storage device used to create the recovery disc to the USB port.
Press ≪F10≫. At the confirmation message, select [Yes] and press ≪Enter≫. The computer will restart.
The Setup Utility starts up. If the password is requested, enter the Supervisor Password.
Select the [Exit] menu, and then select the optical disc drive, commercially available optical drive, or USB storage device in [Boot Over-ride] and press ≪Enter≫. The computer will restart.
Click [Erase].
Click [Erase the all data on the whole Disk].
Click [Start Erase Process]. Erasing the flash memory drive data starts.
After the erasing is completed, remove the Recovery Disc and click [Shutdown].

How do I check the model number?

Check the bottom of the computer or the box the computer came in at the time of purchase.

How do I check CPU speed, memory size and the flash memory drive (SSD) size?

Run the Setup Utility (Setup Utility) and select the “Information” menu. [Processor Speed]: CPU speed, [Memory Size]: Memory size, [Hard Disk]: SSD size

What is the CPU?

Intel® Core™ i5-8365U vPro™ Processor (6MB*1 cache, 1.6 GHz up to 4.1 GHz with Intel® Turbo Boost Technology) / Intel® Core™ i7-8665U vPro™ Processor (8MB*1 cache, 1.9 GHz up to 4.8 GHz with Intel® Turbo Boost Technology)

What is the Chip Set?

Built-in CPU

What is the Video controller?

Intel® UHD Graphics 620 (Built-in CPU)

What is the Main Memory?

8GB / 16GB, DDR4 SDRAM (32GB Max.)

What is the Storage?

256GB / 512GB / 1 TB / OPAL 256GB / OPAL 512GB / OPAL 1 TB (SSD)

Approx. <For localized OS model> 16GB*4 / <For MUI OS model> 20GB*4 is used as a partition with disk recovery tools. (Users cannot use this partition.)
Approx. 1 GB is used as a partition with system tools. (Users cannot use this partition.)

What is the Display Method?

14.0" HD (1366 × 768), Aspect ratio 16:9
14.0" FHD (1920 × 1080), Aspect ratio 16:9

What are the Internal LCD specs?

65,536 / 16,777,216 colors (1366 × 768)
65,536 / 16,777,216 colors (1920 × 1080)

What are the External Display (HDMI) specs?

65,536 / 16,777,216 colors (4096 × 2160 Max.)

What are the Wireless LAN specs?

Intel ® Wireless-AC 9560 (Wireless LAN)

What are the Bluetooth specs?

Bluetooth

What are the LAN specs?

IEEE 802.3 10Base-T / IEEE 802.3u 100BASE-TX / IEEE 802.3ab 1000BASE-T

What are the Sound specs?

WAVE and MIDI playback, Intel® High Definition Audio subsystem support, Speaker × 2 (Stereo)

What is the Security Chip?

TPM (TCGV 2.0 compliant)

What is the microSD Memory Card Slot?

microSDXC, UHS-I

What are the RAM Module Slot specs?

(For extension) × 1, DDR4 SDRAM, 260-pin, 1.2 V, SO-DIMM, PC4-2400 Compliant

What are the Interface specs?

USBPorts (USB 3.1 (Type-A) port × 2 / 3.1 (Type-C) with alternative DP (USB Power Delivery*10) × 1)*11 / LAN Port (RJ-45) × 1 / HDMI Port (Type A)*12 / 3.5 mm Headset jack, Stereo Headphone: 4mW/ch (32Ω, 1 kHz), CTIAMonaural Microphone / Expansion Bus Connector (Dedicated 24-pin female)

What are the specs for models with a touchscreen?

82 keys / Touchpad / Touchscreen: 10 Finger touch (Capacitive) / Φ2 Passive Stylus

What is the Power Supply?

AC adaptor or Battery pack

What are the AC Adaptor specs?

Input: 100 V – 240 VAC, 50 Hz/60 Hz, Output: 15.6 VDC, 7.05 A

What are the Battery Pack (Main Battery) specs?

Li-ion 10.8 V, 6300mAh (min.)

What is the Operating Time?

Approx. 20 hours
Approx. 19 hours

What is the Charging Time?

<Power Off> Approx. 3 hours
<Power On> Approx. 3 hours

What is the Power Consumption?

Approx. 65W*17 / Approx. 110W (maximum when recharging in the ON state)

What are the Physical Dimensions (W × D × H)?

345 mm × 272 mm × 32.8 mm {13.6" × 10.7" × 1.3"} (without protruding parts)

What is the Weight?

Approx. 2.08 kg {Approx. 4.6 lbs.} <Only for models without a touchscreen>
Approx. 2.13 kg {Approx. 4.7 lbs.} <Only for models with a touchscreen>
Approx. 2.22 kg {Approx. 4.9 lbs.} <Only for models with a touchscreen>

What is the Operating Temperature?

-10 °C to 50 °C {14 °F to 122 °F} (IEC60068-2-1, 2)*19*20

What is the Operating Humidity?

30% to 80%RH (No condensation)

What is the Storage Temperature?

-20 °C to 60 °C {-4 °F to 140 °F}

What is the Storage Humidity?

30% to 90%RH (No condensation)

What is the Operating System?

Windows 10 Pro 64-bit

What is the Pre-installed Software?

PC Information Viewer
Panasonic PC Recovery Disc Creation Utility
Intel® PROSet/Wireless Software*22
Microsoft Office Trial*23
Wireless Manager Mobile Edition*24*25
Emergency notification setting
Panasonic PC Camera Utility*22
Panasonic PC GPS Viewer*26
Panasonic PC Manual Selector
Panasonic PC Settings Utility*27
Panasonic PC Backlit Keyboard Settings Utility*22
Panasonic PC Day Night Mode Utility*22
Aptio Setup Utility
PC-Diagnostic Utility
Hard Disk Data Erase Utility*28

What are the Data Transfer Rates?

IEEE 802.11a: 54 Mbps
IEEE 802.11b: 11 Mbps
IEEE 802.11g: 54 Mbps
IEEE 802.11n*30: HT20: 144.4 Mbps, HT40: 300 Mbps
IEEE 802.11ac: VHT20: 173.3 Mbps, VHT40: 400 Mbps, VHT80: 866.7 Mbps, VHT160: 1.73 Gbps

What is the Standard Supported?

IEEE 802.11a / IEEE 802.11b / IEEE 802.11g / IEEE 802.11n / IEEE 802.11ac

What is the Transmission Method?

OFDM system, DSSS system

What is the Bluetooth version?

Bluetooth Ver. 5.0

What are the Bluetooth modes?

Classic mode / Low Energy mode

What is the Bluetooth Transmission Method?

FHSS system

What Wireless Channels are Used?

Classic mode: Channels 0 to 78 / Low Energy mode: Channels 0 to 39

What is the RF Frequency Band?

2.402 GHz – 2.480 GHz

What are the Wireless WAN specs?

LTE compatible

What are the 2nd Wireless LAN specs?

IEEE 802.11a: 54 Mbps
IEEE 802.11b: 11 Mbps
IEEE 802.11g: 54 Mbps
IEEE 802.11n*30: HT20: 144.4 Mbps, HT40: 300 Mbps
IEEE 802.11ac: VHT20: 173.3 Mbps, VHT40: 400 Mbps, VHT80: 866.7 Mbps

What are the Dedicated GPS specs?

Chip: u-blox NEO-M8N, GPS/GLONASS/SBAS Support, USB IF Dual Pass Through Antenna × 1

What are the Camera specs?

2MP with IR Sensor and Privacy Shutter / Video: 1920 × 1080 pixels (FHD), 30fps / Still: 1920 × 1080 (2M), 4 Microphones for Enhanced Voice Recognition, Ambient light sensor

What is the nano SIM Card Slot?

× 1

What are the Storage (2nd SSD) specs?

256GB / 512GB / 1 TB / OPAL 256GB / OPAL 512GB / OPAL 1 TB (SSD)

What are the Discreted GPU specs?

AMD Radeon™ Pro WX 4150, Buffer underrun error prevention function: Supported, Further information, refer to “Optical Disc Drive”

What is the Smart Card Slot?

× 1

What are the Rear Expansion Area specs?

VGA Port × 1, Mini D sub D-sub 15, True Serial Port × 1, USB 3.1 (Type-A) port*11 × 1, Rugged USB 2.0 port*11 × 1, 2nd LAN IEEE 802.3 10Base-T / IEEE 802.3u 100BASE-TX / IEEE 802.3ab 1000BASE-T

What are the Front Expansion Area specs?

Smart Card Slot × 1, Fingerprint Reader Image Size: 7.4 × 6 mm, Image Resolution: 363 DPI, Contactless Smart Card Reader (HF band) × 1, RF frequency: 13.56 MHz, compatible with ISO 14443 Type-A, ISO 14443 Type-B

What are the Battery Pack (Second Battery) specs?

Li-ion 10.8 V, 6300mAh (min.)

What is the Operating Time with the Second Battery?

Approx. 40 hours (with Main Battery + Second Battery)
Approx. 38 hours (with Main Battery + Second Battery)

What is the Charging Time with the Second Battery?

<Power Off> Approx. 6 hours (with Main Battery + Second Battery)
<Power On> Approx. 6 hours (with Main Battery + Second Battery)

How do I continue using the Microsoft Office software after the trial?

Purchase a license by following the on-screen instructions.

How do I get information on Wireless Manager?

Refer to the “Supplementary Instructions” by the following procedure:

Right-click (Start).
Click [Run], input “c:\util\wlprjct\Supplementary Instructions.pdf” then click [OK].

What functions does the Panasonic PC Settings Utility include?

Touch Screen Mode / USB Charge Settings / etc.

Where do I perform the Hard Disk Data Erase Utility?

Perform on the recovery disc.

What are the speeds specified in the IEEE 802.11 a+b+g+n+ac standards?

These are speeds specified in IEEE 802.11a+b+g+n+ac standards. Actual speeds may differ.

When is IEEE 802.11n*30 available?

Available when set to “WPA-PSK”, “WPA2-PSK” or “none”. Only available when HT40 is enabled by the computer and the access point which is associated supports HT40.

What must be inserted in the nano SIM card slot?

A nano SIM card (8.8 mm {0.35"} × 12.3 mm {0.48"}) must be inserted in the nano SIM card slot.

What is the Option for TOUGHBOOK Universal Bay?

Option for TOUGHBOOK Universal Bay. For TOUGHBOOK Universal Bay, it is exclusively configurable by selecting one from Discreted GPU, Optical Disc Drive, 2nd SSD, or Smart Card Reader.

What is the Option for the Rear Expansion Area?

Option for Rear Expansion Area. This option includes the VGA port and True Serial port. For the Rear Expansion Area, it is exclusively configurable by selecting one from the USB 3.1 Port, 2nd LAN, or Rugged USB 2.0 Port.

What is the Option for the Front Expansion Area?

Option for Front Expansion Area. For the Front Expansion Area, it is exclusively configurable by selecting one from the Smart Card Reader, Fingerprint Reader, Contactless Smart Card Reader, or Second Battery.

Where can I find information about the CE marking for Europe?

Declaration of Conformity (DoC)

Following are applied for FZ-55A/B/C series with EM7455.

Type of Wireless	Communication Mode	Frequency Band	Maximum Transmit Power
WWAN	W-CDMA	1920 – 1980MHz (Band 1)	24 dBm
	W-CDMA	1710 – 1785MHz (Band 3)	24 dBm
	W-CDMA	880 – 915MHz (Band 8)	24 dBm
	LTE	1920 – 1980MHz (Band 1)	24 dBm
	LTE	1710 – 1785MHz (Band 3)	24 dBm
	LTE	2500 – 2570MHz (Band 7)	23 dBm
	LTE	880 – 915MHz (Band 8)	24 dBm
	LTE	832 – 862MHz (Band 20)	24 dBm

What is the warranty for the computer products?

PSSNA will repair the computer products listed with new or rebuilt parts, free of charge in a Global Panasonic designated service location or Panasonic Authorized Service Center for the period specified below from the date of original purchase in the event of a defect in materials or workmanship.

Who are these warranties extended to?

These warranties are extended solely to the original purchaser.

What is required before warranty performance is rendered?

A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.

What is the original battery warranty?

Batteries supplied with the product are covered under the warranty for one (1) year from the date of purchase.

What is the warranty for batteries purchased separately?

Batteries purchased separately are covered under the warranty for one (1) year from the date of purchase.

What is the warranty for a replacement battery furnished under the product warranty?

A replacement battery furnished under the product warranty is covered for the remaining period of the one-year warranty on the original or purchased battery.

What is covered under the extended warranty program?

If this coverage is purchased, the serial numbered Product is entitled to the same manufacturer’s warranty coverage on the Product with the exception of the battery.

What is included in the price of the Extended Warranty Program?

The cost of labor, parts, and shipping are included in the price of the Extended Warranty Program.

What additional coverage will any Product for which the Panasonic “Protection Plus” warranty has been purchased receive?

Any Product for which the Panasonic “Protection Plus” warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage.

What terms and conditions apply to the “Protection Plus” warranty?

All other terms and conditions of the standard warranty apply and this additional coverage will exist for the duration of the standard warranty period of the Product.

What happens if an extended Protection Plus warranty program is purchased?

If an extended Protection Plus warranty program is purchased, coverage is extended to the end of the last year of extended coverage purchased.

What does this warranty not cover?

This warranty does not cover failures or defects that are caused by:

fire
intentional acts
loss
theft
improper maintenance
modification or service by anyone other than a Panasonic Authorized Service Provider
damage that is attributable to acts of God

Is cosmetic damage covered under this warranty?

Cosmetic damage that does not affect functionality is not covered.

How will cosmetic damage on Products with hardware failures be repaired?

Cosmetic damage on Products with hardware failures will be repaired in accordance with the warranty terms.

Who is this warranty extended to?

This warranty is extended solely to the original purchaser on the Product’s serial number for which it was purchased.

What are the limitations of the warranty?

Complete Product unit replacement fulfills the full obligation and is at the discretion of Panasonic and is limited to once during the coverage term.

Where can I find the full terms and conditions on the above programs?

Refer to the Panasonic website for full terms and conditions on the above programs.

What additional coverage will any Product for which the Panasonic “Ultimate Care” warranty program has been purchased receive?

Any Product for which the Panasonic “Ultimate Care” warranty program has been purchased will receive additional coverage as specified in that program, for any failure that occurs due to accidental damage.

What terms and conditions apply to the “Ultimate Care” warranty program?

All other terms and conditions of the standard warranty will apply and this additional warranty coverage will exist for the duration of the standard warranty period of the applicable Product.

What happens if an extended warranty is purchased for the Product together with the Ultimate Care warranty program coverage?

If an extended warranty is purchased for the Product together with the Ultimate Care warranty program coverage, the warranty term will be extended to the end of the last year of the purchased extended warranty coverage.

What does the Ultimate Care warranty cover?

The Ultimate Care warranty will cover any hardware failures occurring due to accidental damage of the Product with an exclusion only of customer intentional acts and damage caused by events beyond human control, for up to a maximum of 1% of the total of Products deployed for a specific customer.

What does this coverage include?

This includes unlimited replacement of major sub-assemblies and components of the Product during the standard warranty term and any extended warranty term plan that has been purchased by the customer.

What cosmetic damages are covered?

This also includes cosmetic damages that may result from exposure of the internal components of the Product to the environmental conditions.

What is the wireless module warranty?

Panasonic approved wireless modems installed in Panasonic brand computers and integrated by Panasonic or an Authorized Panasonic Wireless Integrator are covered under the warranty for the remaining warranty period of the device in which the modem is installed.

What is the warranty for devices with less than three (3) months remaining on the unit warranty?

For devices with less than three (3) months remaining on the unit warranty, the wireless modem will be covered for a period of three (3) months from the date of installation of the modem, covering only modem replacement or modem installation related issues.

What are the conditions for the use of wireless modems?

The use of any wireless modem not approved or supplied by the wireless carrier for use on their network is strictly prohibited and is not sanctioned or warranted by Panasonic and may result in legal action.

What are the conditions for modem installation?

All modems must be approved by Panasonic as compatible with the device hardware before installation or use.

Where is Panasonic’s sole responsibility for the warranty or technical support of the software required to install or operate the modem defined?

Panasonic’s sole responsibility for the warranty or technical support of the software required to install or operate the modem is defined in Section 2 (Limited Software Warranty).

What is the warranty coverage for attempted software installation?

Any attempted software installation by anyone other than a Panasonic Authorized Wireless Integrator is not covered under warranty and may result in service charges.

What happens if installation is attempted by any party other than Panasonic or an Authorized Panasonic Wireless Integrator?

Installation or attempted installation by any party other than Panasonic or an Authorized Panasonic Wireless Integrator is strictly not covered under the warranty and may void the computer warranty if damage results.

What is the warranty for the AC Adaptor/Power Cord?

3 Years

What is the warranty for the Memory Expansion Card (Panasonic Brand)?

3 Years

What is the warranty for the Car Mount – Docking Station PCB or Vehicle Docking Station?

3 Years

What is the warranty for the Desktop Port Replicator, I-O Box, Docking Cradle (like CF-U1)?

3 Years

What is the warranty for the Antenna Pass-through Cable?

3 Years

What is the warranty for the Backlit or Full-sized keyboard?

3 Years or assumes warranty of the unit in which it is installed

What is the warranty for integrated Panasonic supplied options and kits including, but not limited to Wireless Modems, Media Bay Drives (CD, DVD, Combo), Camera, GPS, Bluetooth, Smartcard Reader, Magnetic Card Reader, Barcode Reader, and Fingerprint Reader?

3 Years or assumes warranty period of the unit in which it is installed provided the integration was performed by Panasonic or an Authorized Integrator

What is the warranty for the Hard Drive/Solid State Drive (Internal)?

3 Years

What is the warranty for the separately purchased 2nd Hard Drive?

1 Year

What is the warranty for External USB Drives (CD/DVD/Hard Drive)?

1 Year

What is the warranty for the optional battery?

1 Year

What is the warranty for the Battery Charger/Multi-Bay Battery Charger?

1 Year

What is the warranty for the Stylus Pens, Digitizer & Standard?

90 Days (physical damage excluded)

What is the limited warranty for software?

Panasonic warrants to you only that the disk(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.

Does Panasonic warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free?

No.

What is Panasonic’s entire liability and your exclusive remedy under this warranty?

Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Panasonic designated location, of any defective disk or other media which is returned to Panasonic’s Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period.

What are the limited warranty exclusions?

Specifically excluded from the warranty are:

All consumable items; such as screen protection films, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not listed above or covered under a separate warranty
The Warranty excludes 3 or less faulty pixels on the LCD screen
Failures related to the product operating system, hard drive or solid state drive image, software setup, software program, virus, other program(s) or file(s) on any drive or in any computer memory location
Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit
Any unit or device with a missing or altered model number or serial number label
Cosmetic damage or any damage which occurs in shipment
Failures which are caused by products not supplied by Panasonic
Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions
Failures due to service by anyone other than a Panasonic Authorized Service Provider
Failures caused by improper installation of options or accessories or due to integration by any company other than Panasonic or a Panasonic Authorized Service Center
Damage that is attributable to acts of God

What do the Protection Plus and Ultimate Care warranty programs provide?

* Protection Plus and Ultimate Care warranty programs provide protection against accidental damage.

What are the Protection Plus and Ultimate Care warranty programs intended to provide?

Neither program is intended to provide product refurbishment due to normal wear and tear through normal use.

What are customers who have twenty (20) or more units requiring service required to do?

* Customers who have twenty (20) or more units requiring service are required to contact Panasonic at 800-527-8675 and request Field Engineering assistance to coordinate higher volume repairs.

What does this limited warranty cover?

This limited warranty only covers failures due to defects in materials or workmanship which occur during normal use.

What happens if a unit is sent to a Panasonic Authorized Service Center and no hardware failure is found?

If a unit is sent to a Panasonic Authorized Service Center and no hardware failure is found, the customer will be billed for labor to correct a software issue or reimage the applicable Hard Disk, or Solid State Drive plus shipping and applicable administrative fees at the current rates set by the service provider.

What environments do we anticipate the use of our products in?

While we anticipate use of our products in certain environments such as nuclear equipment/systems, air traffic control equipment/systems, or aircraft equipment/systems (as defined in *1), medical devices or accessories (as defined in *2), medical treatment diagnosis image display, life-support system, or other equipment/devices/systems that are involved with ensuring human life or safety, we do not allow users to integrate our product such that it becomes an integral part of the systems found in these environments.

What is Panasonic’s liability for damages or loss resulting from the use of this product arising out of the foregoing uses?

Panasonic will not be responsible for any liability resulting, and in any way for any damages or loss resulting from the use of this product arising out of the foregoing uses.

What are aircraft equipment/systems defined by?

*1 : Aircraft equipment/systems include Electric Flight Bag (EFB) systems are defined by FAA AC120-76D or EASA Commission Regulation (EU) No 965/2012.

What are medical devices defined by?

*2 : As defined by the Regulation (EU) 2017/745 Medical Device Regulation.

Can Panasonic guarantee any specifications, technologies, reliability, safety (e.g. flammability/smoke/toxicity/radio frequency emission, etc.) requirement related to aviation standards that exceed the specifications of our COTS products?

Panasonic cannot guarantee any specifications, technologies, reliability, safety ( e.g. flammability/smoke/toxicity/radio frequency emission, etc.) requirement related to aviation standards that exceed the specifications of our COTS products.

Are there any other express warranties besides the ones listed?

Other Limits and Exclusions: There are no other express warranties except as listed above.

What is Panasonic’s liability for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty?

PANASONIC SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.

What are all express and implied warranties, including the warranties of merchantability and fitness for a particular purpose limited to?

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

What should you do for technical support or to arrange for service on your Panasonic computer product?

For technical support or to arrange for service on your Panasonic computer product, call our toll-free hotline at 1-800-LAPTOP5 [option 1] (800-527-8675).

What is the scope of coverage for laptop computers (except battery) and the AC adaptor?

Scope of Coverage	Period of Coverage	Type of Failure Coverage
Laptop Computers (except Battery) and AC Adaptor	Three (3) Years from Date of Original End	Defective Materials or
Factory/PCI installed options including Wireless WAN, GPS, Bluetooth, Finger print reader,	User Customer Purchase	Workmanship
Backlit keyboard, Memory Card and Media Bay Drives (CD/DVD)
Ultra-Mobile PC
Tablet PC
Mobile Wireless Display
PDRC ― LCD and Keyboard Assemblies
Port Replicator

What is the scope of coverage for the battery and battery charger?

Scope of Coverage	Period of Coverage	Type of Failure Coverage
Battery	One (1) Year from Date of Original End User	Defective Materials or
Battery charger	Customer Purchase	Workmanship
Auto Adaptor
External USB Drives

What is the scope of coverage for the stylus pen?

Scope of Coverage	Period of Coverage	Type of Failure Coverage
Standard or Digitizer Stylus Pen	Ninety (90) Days from Date of Original End	Defective Materials or
	User Customer Purchase	Workmanship

What is the scope of coverage for consumable items?

Scope of Coverage	Period of Coverage	Type of Failure Coverage
All consumable items including protection film, cleaning cloth,	No Coverage	No Coverage
carry case, tether and harness

What should you do in the event of a warranty claim?

In the event of a warranty claim, contact PCI’s representatives within the applicable warranty period, identifying the nature of the defect claimed, at 1-800-668-8386 between 9:00 A.M. and 5:00 P.M., Eastern Time Zone, Mon. ― Fri. (excluding holidays) for instructions on how to obtain service.

What is required before warranty service is performed?

A purchase receipt or other proof of date of original purchase is required before warranty service is performed.

What happens to defective parts covered by this Limited Warranty?

Defective parts covered by this Limited Warranty will be repaired or replaced with new or comparable rebuilt parts on an exchange basis.

What is the warranty replacement or repair subject to?

Warranty replacement or repair is subject to the terms of this Limited Warranty for the balance of the original period of warranty coverage.

What does this Limited Warranty not cover?

This Limited Warranty does not cover products purchased outside Canada.

What other failures are not covered under the Limited Warranty?

Neither does it cover damage to, failure of, or defects in a product or accessory through mishandling, improper installation, abnormal use, misuse, neglect, accident, introduction of liquid or other foreign matter into the product, alteration or servicing by anyone not authorized by PCI, or act of God.

What environments do we anticipate the use of our products in?

While we anticipate use of our products in certain environments such as nuclear equipment/systems, air traffic control equipment/systems, or aircraft equipment/systems (as defined in *3), medical devices or accessories (as defined in *4), medical treatment diagnosis image display, life-support system, or other equipment/devices/systems that are involved with ensuring human life or safety, we do not allow users to integrate our product such that it becomes an integral part of the systems found in these environments.

What is Panasonic’s liability for damages or loss resulting from the use of this product arising out of the foregoing uses?

Panasonic will not be responsible for any liability resulting, and in any way for any damages or loss resulting from the use of this product arising out of the foregoing uses.

What are aircraft equipment/systems defined by?

*3 : Aircraft equipment/systems include Electric Flight Bag (EFB) systems are defined by FAA AC120-76D or EASA Commission Regulation (EU) No 965/2012.

What are medical devices defined by?

*4 : As defined by the Regulation (EU) 2017/745 Medical Device Regulation.

What should you do if you ship the product for warranty service?

Carefully pack the product, preferably in the original carton. Include details of defect claimed and proof of date of original purchase. No liability is assumed for loss or damage to the product while in transit, if you chose your own transportation carrier.

What is the software media limited warranty coverage?

Coverage – PCI warrants to you, the first end user customer, that the disk(s) or other media on which software program(s) is/are supplied will be free from defects in materials and workmanship under normal use in Canada for a period of sixty (60) days from the date of receipt as evidenced by your purchase receipt for your Panasonic Computer product.

Does PCI warrant the software?

THIS IS THE ONLY WARRANTY THAT PCI MAKES RESPECTING THE SOFTWARE MEDIA. PCI does not warrant the software.

Where should you refer for any software warranty claims?

Please refer to the software licensor’s written warranty (accompanying the copy of the software) for any software warranty claim.

What is the claim procedure for a defect in material or workmanship in the media during the sixty (60) day warranty period?

In the event of a defect in material or workmanship in the media during the sixty (60) days warranty period, and you return it, transportation costs prepaid, to Panasonic Canada Inc., Computer Products Marketing, 5770 Ambler Drive, Mississauga, Ontario L4W 2T3, within the warranty period, together with a copy of your purchase receipt, and an explanation of the suspected defect, PCI will replace in Canada the defective disk(s) or other media.

What is PCI’s entire liability, and your only remedy for any breach of this software media warranty?

Remedy – PCI’s entire liability, and your only remedy for any breach of this software media warranty is limited to replacement of the media only.

What damages does the warranty not cover?

It does not cover any other damages, including, but not limited to, loss of use or profit loss, or special, indirect or consequential damages, or other claims, whether or not of similar character.

When does this limited warranty not apply?

No Coverage – This limited warranty does not apply if the disk(s) or other media has been used in other than a Panasonic product, or in environmental conditions other than those specified by PCI or the manufacturer, or if subjected to misuse, neglect, mishandling, modification or attempted modification of the program, or if damaged by accident or act of God.

Is PCI responsible for damage to or loss of any program, data or removable storage media?

PCI is not responsible for damage to or loss of any program, data or removable storage media.

What other warranties does PCI disclaim?

NO OTHER WARRANTIES – PCI DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE, SOFTWARE MEDIA, COMPUTER PRODUCT, OPTIONS AND ACCESSORIES.

Is PCI liable for consequential damages?

NO LIABILITY FOR CONSEQUENTIAL DAMAGES – IN NO EVENT SHALL PCI BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF THE LIMITED WARRANTIES SET OUT IN THIS DOCUMENT, OR FROM THE USE OF THE COMPUTER PRODUCT, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, BUSINESS, PROFIT OR GOODWILL.

When may action be begun against PCI?

IN ANY EVENT, PCI’S ACTION, REGARDLESS OF ITS BASIS, MAY BE BEGUN AGAINST PCI MORE THAN TWO (2) YEARS AFTER THE CAUSE OF ACTION AROSE.

Do these limitations or exclusions apply to everyone?

Statutory Warranties – Some jurisdictions do not allow these limitations or exclusions, so they may not apply to you.

What is Panasonic System Communications Company Europe’s warranty for this product?

Panasonic System Communications Company Europe (referred to as “Panasonic”) will repair this product (other than software, which is treated in a different section of this warranty) with new or refurbished parts, from the date of original purchase in the event of a defect in materials or workmanship.

Where does this warranty apply?

This warranty only applies to new Panasonic Toughbooks purchased in the EEA and Switzerland and Turkey.

What is Panasonic’s (or its authorized Service Provider) target time for repair?

Panasonic (or its authorized Service Provider) target to repair your equipment within 48 hours from its receipt in our service centre.

May additional charges apply for shipment to countries outside of the European Union?

Additional charges may apply for shipment to countries outside of the European Union.

What will Panasonic use to ensure this service?

Panasonic will use all reasonable endeavors to ensure this service.

What does this warranty cover?

This warranty only covers failures due to defects in materials or workmanship which occur during normal use for the applicable Service Agreement Period listed below.

What happens in the event that any product (or part thereof) is replaced?

In the event that any product (or part thereof) is replaced, Panasonic shall transfer ownership of the replacement product (or part) to the customer and the customer shall transfer ownership of the replaced product (or part) to Panasonic.

What is the service agreement period from the original date of purchase for Toughbooks (and every accessory included in the original packaging except the battery)?

3 years

What is the service agreement period from the original date of purchase for Toughpads (and every accessory included in the original packaging except the battery)?

3 years

What is the service agreement period from the original date of purchase for accessories included in the original package?

3 years

What is the service agreement period from the original date of purchase for batteries?

6 months.

What does the Panasonic Warranty cover for batteries?

Panasonic Warranty covers the battery for six months.

When is a battery considered good?

A battery is considered good if it maintains 50% of its charge capacity during the warranty period.

What happens if a battery is returned under this contract and testing determines that it has charge capacity greater than 50%?

If a battery is returned under this contract and testing determines that it has a charge capacity greater than 50%, the battery will be returned with an invoice for the retail purchase price of a new battery.

Who is this warranty extended to?

This warranty is extended solely to the original purchaser.

What is required before warranty performance is rendered?

A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.

What are the limits and exclusions to the warranty?

This warranty does not cover and shall be void for:

Broken or cracked LCD screen
Defective pixel in notebook displays and LCD screens within 0.002%
Damage that is attributable to fire, theft or acts of God
Damage caused by environmental influences (electrical storms, magnetic fields etc.)
Damage which has not been caused during normal operation
Repair of damage that is cosmetic only or does not affect product functionality such as wear and tear, scratches and dents
Failures caused by products not supplied by Panasonic
Failures resulting from alteration, accidental damage, casualty, misuse, abuse or neglect
Introduction of liquid or other foreign matter into the unit
Improper installation, operation or maintenance
Improper connections with peripherals
Maladjustment of consumer controls such as function settings
Modification or service by anyone other than Panasonic or its approved Service Providers
Products used as short term rental or leased equipment
Products whose serial number has been removed making the unit warranty condition impossible to clearly determine

What is the product not intended to be used for?

The product is not intended for use as, or as part of nuclear equipment/systems, air traffic control equipment/systems, aircraft equipment/systems (as defined in *7), medical devices or accessories (as defined in *8), medical treatment diagnosis image display, life-support system, or other equipment/devices/systems that are involved with ensuring human life or safety.

Are our products intended to be utilized as an integral component of the systems used in such environments?

Our products are not intended to be utilized as an integral component of the systems used in such environments and, as such, the use of our products in such environments is not recommended.

What is Panasonic’s responsibility for any damage or loss resulting from the use of this unit in these types of equipment, devices or systems, etc.?

Panasonic can not be held responsible in any way for any damage or loss resulting from the use of this unit in these types of equipment, devices or systems, etc.

What are aircraft equipment/systems defined by?

*7 : Aircraft equipment/systems include Electric Flight Bag (EFB) systems are defined by FAA AC120-76D or EASA Commission Regulation (EU) No 965/2012.

What are medical devices defined by?

*8 : As defined by the Regulation (EU) 2017/745 Medical Device Regulation.

Panasonic cannot guarantee any specifications, technologies, reliability, safety (e.g. flammability/smoke/toxicity/radio frequency emission, etc.) requirement related to aviation standards that exceed the specifications of our COTS products.

What is Panasonic’s liability for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty?

Panasonic shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty.

What are all express and implied warranties, including the warranties of satisfactory quality and fitness for a particular purpose limited to?

All express and implied warranties, including the warranties of satisfactory quality and fitness for a particular purpose are limited to the applicable warranty period set forth above.

What is Panasonic’s liability for any indirect, special or consequential loss or damage (including without limitation any loss of profits) arising from the use of this product or for any breach of this warranty?

Panasonic shall not be liable for any indirect, special or consequential loss or damage (including without limitation any loss of profits) arising from the use of this product or for any breach of this warranty.

What rights does this limited warranty give you?

This limited warranty gives you specific legal rights, and you may have other rights that vary from country to country.

What should you consult for a full determination of your rights?

You must consult the applicable country laws for a full determination of your rights.

What is the relationship of this limited warranty to any rights arising out of any contract of sale or by statute?

This limited warranty is in addition to, and does not affect any rights arising out of any contract of sale or by statute.

What is Data Storage Media?

Data Storage Media is the media on which the Operating System, drivers and programs originally installed by Panasonic on the tablet are stored.

Is this media originally provided with the unit?

Yes.

What is the warranty for Data Storage Media?

Panasonic warrants to you only that the disc(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.

Does Panasonic warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free?

No.

What is Panasonic’s entire liability and your exclusive remedy under this warranty?

Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited to the replacement of any defective disk or other media which is returned to Panasonic’s authorized Service Centre, together with a copy of the purchase receipt, within the aforesaid warranty period.

What is Panasonic’s obligation for defects in the disk(s) or other media?

Panasonic shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of the disk(s) or other media otherwise than on the Product or in the environment conditions other than those specified by Panasonic by alteration, accident, misuse, abuse, neglect, mishandling, misapplication, installation, maladjustment of consumer controls.

Does the warranty apply if the media has been modified?

Panasonic shall have no obligation to replace the disk(s) or other media if you have modified, or attempted to modify any Program.

What is the duration of implied warranties, if any?

Duration of implied warranties, if any is limited to sixty (60) days.

What does “pre-installed software” mean?

Pre-installed software means the software shipped pre-loaded by Panasonic, not that loaded by any third party or selling agent.

What is the warranty for the pre-installed software?

Panasonic and its suppliers make no warranty, either express, implied or statutory, with respect to software provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fitness for a particular purpose.

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