PACE 5268AC (01) PDF MANUAL

PACE 5268AC (01) PDF SUMMARY:

How do I insert the battery?

1. Open the battery door.
2. Insert the battery into the battery compartment.
3. Close the battery door.

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How do I connect the power adapter?

1. Connect one end of the power adapter to the POWER port on the gateway.
2. Connect the other end to a power outlet. After the gateway is powered on, the power light blinks green for a moment and then turns steady green.

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How do I connect the gateway to the Internet using the VDSL port?

1. Connect one end of a phone cord to the green VDSL port on the gateway.
2. Connect the other end of the phone cord to the phone outlet. After the gateway recognizes the connection, the Broadband light blinks green for a moment and then turns steady green.

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How do I connect the gateway to the Internet using the Ethernet port?

1. Connect one end of an Ethernet cable to the Ethernet port on the gateway.
2. Connect the other end of the Ethernet cable to the broadband device. After the gateway recognizes the connection, the Broadband light blinks green for a moment and then turns steady green.

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How do I use a wired connection to connect devices to the gateway?

1. Connect one end of the yellow Ethernet cable to one of the yellow Ethernet ports on the gateway.
2. Connect the other end of the cable to the Ethernet port on the computer. You can connect up to four computers to the gateway using the wired Ethernet ports. Note: A 6-foot yellow Ethernet cable is provided with the gateway. If you need another cable, use a Cat 5 or Cat 5e Ethernet cable. After the gateway recognizes the computer, the Ethernet light turns steady green, and blinks when the computer starts transferring data with the gateway.

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How do I use a wireless connection to connect devices to the gateway?

1. On the wireless device, view the available wireless networks. The specifics of how you do this depend on the device you are connecting. The SSID (default wireless network name) and wireless network key are printed on the label on the side of the gateway. Mac OS X users might have to enter the “$” character at the beginning of the encryption key.
2. Select the appropriate wireless network name and connect.
3. At the prompt, enter the wireless network key. After the gateway recognizes the wireless device, the Wireless light turns steady green, and blinks when the wireless device starts transferring data with the gateway.

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How do I connect VoIP telephones?

1. Connect one end of the phone cable to the gray Voice 1 & 2 port on the gateway.
2. Do one of the following:

• For one phone, connect the phone cable directly to the telephone.
• For two phones, connect the phone cable to a splitter and then to the phones. Note: To prevent interference with cordless phones, ensure that the gateway is at least 5 feet (1.5 m) from the cordless phone base station. After the gateway recognizes a phone, the corresponding status lights (Voice 1 and Voice 2) turn steady green and blink when the associated phone is active.

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How do I connect an IPTV set-top box?

1. Connect one end of the coaxial cable to the Cable port on the gateway.
2. Connect the other end of the coaxial cable to the Cable input (Video in) port on the set-top box. After the gateway recognizes the set-top box, the Home PNA light turns steady green, and blinks when the set-top box starts transferring data with the gateway. Note: For more information, see the instructions that came with the set-top box.

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How do I install DSL filters?

You need one DSL filter for each phone device (such as a desktop phone, analog modem, Fax, or answering machine). If you have several phone devices connected to each other and are using a single phone jack, install only one DSL filter between the phone jack and the first device in the series. Important: Do not install a DSL filter on the line that is connected to the DSL gateway.

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How do I install a DSL inline filter?

1. Connect the cable from the phone to the DSL filter.
2. Connect the cable from the DSL filter to the phone jack.

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How do I install a DSL wall filter?

1. Lift the phone from the wall pegs, and disconnect the phone cord from the phone jack.
2. Connect the phone cord from the back of the DSL filter into the phone jack, and mount the filter on the wall plate pegs using the keyhole slots.
3. Connect the phone cable to the phone jack located on the front of the mounted DSL filter. Note: If you have a DSL gateway, you can connect it to the DSL port at the bottom of the filter.
4. Attach the phone to the mounting pegs on the DSL filter.

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How do I open the gateway home page?

1. Start your web browser.
2. In the address bar, enter http://192.168.1.254. You can also use http://gateway.pace.com to open the gateway home page.

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How do I view system information?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the System Info tab.

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How do I change the system password?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the System Info tab.
3. Click Password.
4. For Enter Current Password, enter the system password. The default system password (Device Access Code) is printed on a label on the gateway.
5. Select Create or Edit a Custom Password.
6. Enter the following information:

• Enter New Password. The new password. The password is case-sensitive and can contain a maximum of 31 alpha-numeric characters and no spaces.
• Confirm New Password. Re-enter the new password.
• Enter a Password Hint. (optional) Enter a hint to remind you of your password if you forget it.

7. Click Save.

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How do I change the type of wireless security?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the LAN tab.
3. Click Wireless.
4. For Authentication Type, choose one of the following:

• WEP-Open. Wireless Encryption Protocol (WEP) is an older security protocol that allows any wireless clients within the radio range to access your network without an encryption key. This setting provides the least level of security. For security reasons, do not select this setting unless there is a compatibility issue with an older wireless client.
• WEP-Shared. Similar to WEP-Open, do not select this setting unless there is a compatibility issue with an older wireless device. Unlike WEP-Open, WEP-Shared prevents open access by any wireless device; therefore, it is more secure than WEP-Open.
• WPA-PSK (TKIP). Wi-Fi Protected Access – Pre-Shared Key provides good security and works with most wireless devices. This setting requires an encryption key to be set on the gateway and on the wireless device.
• WPA-PSK (TKIP) and WPA2-PSK (AES). This setting allows a wireless device to use either WPA-PSK or WPA2-PSK to access your wireless network. This setting requires an encryption key to be set on the gateway and on the wireless device.
• WPA2-PSK (AES). This setting requires that wireless devices use only WPA2-PSK to access your networks. WPA2-PSK is currently the most secure Wi-Fi encryption protocol but may not be available on all wireless devices. This setting requires an encryption key to be set on the gateway and on the wireless device.

5. Click Save.

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How do I change the wireless password?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the LAN tab.
3. Click Wireless.
4. Select Use Custom Wireless Network Key.
5. Enter the password you would like to use.
6. Click Save.

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How do I change the network name?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the LAN tab.
3. Click Wireless.
4. For Network Name (SSID), enter the name you would like to use for the wireless network.
5. Click Save.

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How do I set up event notifications?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the Event Notifications tab.
3. Select the events for which you want to be notified.
4. Click Save.

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How do I view broadband settings?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the Broadband tab.
3. Click Status.

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How do I configure a publicly routed subnet?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the Broadband tab.
3. Click Link Configuration.
4. Under Supplementary Network, locate Add Additional Network, and click Enable.
5. Enter the following information:

• Router Address. The router IP address for the secondary subnet, provided by the service provider.
• Subnet Mask. The router mask for the secondary subnet, provided by the service provider.
• Auto Firewall Open. (optional) Disables the firewall for all devices using addresses from this subnet. The firewall is enabled by default. You can enable the firewall individually per device or per application.

6. Click Save.

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How do I configure DHCP?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then the LAN tab.
3. Click DHCP.
4. For DHCP Network Range, select an IP address range or select Configure manually to set up a custom range for the DHCP IP address pool.
5. If you selected Configure manually, enter the following information:

• Router Address. The LAN IP address of the gateway.
• Subnet Mask. The subnet mask of the gateway (default: 255.255.255.0).
• First DHCP Address. The first IP address in the DHCP IP address pool to be assigned on the local network.
• Last DHCP Address. The last IP address in the DHCP IP address pool to be assigned on the local network.

6. For DHCP Lease Time, enter the number of hours a device can use an assigned IP address before it expires.
7. For New Device DHCP Pool, select Private Network or Public Network. Use Public IP addresses only with DMZplus or a secondary subnet that allows you to have public IP addresses routed through the device.
8. Click Save.

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How do I allocate IP addresses?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the LAN tab.
3. Click IP Address Allocation. The page shows the devices in your network.
4. Go to the appropriate device and select the following options to override the default DHCP settings:

• Firewall. Determines whether the gateway firewall is enabled for the device.
• Address Assignment. A specific address or address type.
• WAN IP Mapping. The address or address pool from which you want to select an IP address.

5. Click Save.

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How do I host an application?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the Firewall tab.
3. Click Applications, Pinholes and DMZ.
4. Select the computer that will host the application. If the computer you want to select is unlisted because it is powered off and the Hide inactive devices option is enabled, you can select it if it is on the same network and you know its IP address. Enter the IP address and click Choose.
5. Select Allow individual application(s).
6. From the Application List panel, select the application you want to host. You can filter the application list by selecting a category. To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in any order.
7. Click Add.
8. Click Save.

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How do I define an application profile?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the Firewall tab.
3. Click Applications, Pinholes and DMZ.
4. Scroll down to the Edit Firewall settings for this computer pane.
5. Scroll down and click Add a new user-defined application.
6. Enter the following information:

• Application Profile Name. A descriptive name for the application profile.
• Protocol. Select TCP or UDP. If the application you are adding requires both, you can create a separate definition for each.
• Port (or Range). The port number or range of port numbers that the application uses. For example, some applications requires only one port to be opened (such as TCP port 500); others require that all TCP ports from 600 to 1000 be opened. If only one port is required, enter the port number in the From field.
• Protocol Timeout. The amount of time in seconds that can pass before the application times out. If the field is blank, the gateway uses the default values (86400 seconds for the TCP protocol and 600 seconds for the UDP protocol).
• Map to Host Port. A value that maps the port range you established in the Port field to the local computer. For example, if you set the value to 4000 and the port range being opened is 100 to 108, the forwarded data to the first value in the range will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so on.
• Application Type. Select the application type. If you do not know the application type, leave the field blank.

7. Click Add to List.

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How do I allow all applications (DMZplus)?

1. Open the gateway home page at http://192.168.1.254.
2. Click the Settings tab, then click the Firewall tab.
3. Click Applications, Pinholes and DMZ.
4. Select the computer that you want to put in DMZplus mode. If the computer you want to select is unlisted because it is powered off and the Hide inactive devices option is enabled, you can select it if it is on the same network and you know its IP address. Enter the IP address and click Choose.
5. Select Allow all applications (DMZplus mode).
6. Click Save.
7. Confirm that the computer you selected is configured for DHCP. If it is not, configure it for DHCP.
8. Restart the computer. When the computer restarts, it receives a special IP address from the gateway and all unassigned TCP and UDP ports are forwarded to it. To stop DMZplus mode on a particular computer, select it and then select Maximum protection.

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What should I do if the Power light is not on?

• The power cable may be loose or disconnected. Check the power cable to ensure that the cable is securely connected. If the power cable is plugged in to a power strip or switched outlet, ensure that it is on. Ensure that you are using the power supply that came with the gateway.
• The power supply may be faulty. Verify that the light on the power supply is green.
• The AC outlet may be faulty. Try plugging the gateway in to a known good outlet.

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What does it mean if the Power light blinks immediately after the device starts, and then turns steady green?

• The Power light blinks during POST (Power on self-test). This is normal behavior.

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What should I do if the Power light is red?

• The POST (Power on self-test) may have failed. Press the Reset button and hold it for 10 seconds to reset the gateway.

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What should I do if the Broadband light blinks?

• The Ethernet or DSL cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected.
• The DSL connection may not be established. Press the Reset button and hold it for 10 seconds to reset the gateway. If resetting the gateway does not fix the problem, contact your service provider.

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What should I do if the Broadband light blinks green for a long time, then turns red?

• The gateway may have failed to synchronize with the service provider network. Check the connections to ensure that the cable is securely connected.
• Your Internet service may not be activated. Contact your service provider.

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What should I do if the Service light blinks?

• Your Internet service may not be activated. Contact your service provider.

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What should I do if the Service light is red?

• The user name and password may have been entered incorrectly. Verify the user name and password on the gateway configuration page, and try again.
• Your Internet service may not be activated. Contact your service provider.

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What should I do if the Ethernet light is not on?

• The Ethernet cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected.

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What does it mean if the Wireless light is not on?

• No devices on your home network are currently connected to the gateway over the wireless connection.
• Ensure that the wireless feature is enabled. For more information, go to the gateway configuration page at http://192.168.1.254

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What should I do if the Internet is not accessible but the gateway configuration page is accessible?

• The Ethernet or DSL cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected.

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What should I do if I can’t connect to the gateway through the Ethernet port?

• The Ethernet cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected. The Ethernet light blinks green when there is a working link to a device.

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What should I do if a wireless device cannot get an IP address?

• The device may not be set up with the appropriate security type or security key. Ensure that the wireless device is using the appropriate credentials.
• The wireless device and the gateway may be using different wireless modes, such as 802.11b, 802.11g, 802.11n, or 802.11ac. Ensure that the wireless device and the gateway are using compatible modes.

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What should I do if the wireless signal is weak?

• The wireless device may be out of range. Ensure that the wireless device is within the range of the gateway.

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What should I do if I cannot set a custom encryption key on the gateway user interface?

• The custom encryption key may not conform with the security mode, key length, key type, or value type. Configure the custom encryption key so that it conforms to the security mode, key length, key type, or value type.

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Status light descriptions:

Status light	Description
Power	• Solid green. The gateway is on. • Red. The gateway may have a fault with its power supply.
Battery	• Solid green. The backup battery is installed but the gateway is not currently using battery power. • Flashing green. The battery is charging. • Solid red. The battery is faulty. • Flashing red. The battery should be replaced. • Solid amber. The gateway is using battery power. • Flashing amber. The battery is low. • Off. No battery is installed or the battery has no charge. • Alternating colors. The battery is conducting a self-test.
Ethernet	• Solid green. A computer or other device is connected to an Ethernet port. • Flickering green. There is activity from devices connected to an Ethernet port. The flickering of the light is synchronized to data traffic.
Wireless	• Solid green. A wireless computer or other device is connected to the gateway. • Flickering green. There is inbound or outbound activity. The flickering of the light is synchronized to data traffic.
Home PNA	• Solid green. A set-top box or other device is connected to the coaxial port. • Flickering green. There is activity from devices connected to the coaxial port. The flickering of the light is synchronized to data traffic.
Voice 1	• Solid green. A phone is connected. • Flashing green. The associated phone is active.
Voice 2	• Solid green. A phone is connected. • Flashing green. The associated phone is active.
USB	• Solid green. A device is connected to the USB port. • Flashing green. The USB device is active.
Broadband 1	• Solid green. The gateway is connected to the provider network. • Flashing green. The gateway is trying to connect to the service provider network. • Flashing green and red. The gateway has been trying to connect to the service provider network for more than three minutes. • Flashing red. The gateway cannot connect to service provider network or no DSL signal is detected. • Off. The gateway is turned off or the associated line is not connected or not in use.
Broadband 2	• Solid green. The gateway is connected to the provider network. • Flashing green. The gateway is trying to connect to the service provider network. • Flashing green and red. The gateway has been trying to connect to the service provider network for more than three minutes. • Flashing red. The gateway cannot connect to service provider network or no DSL signal is detected. • Off. The gateway is turned off or the associated line is not connected or not in use.
Service	• Solid green. The gateway is connected to the service provider network and has obtained a WAN IP address. • Fast flashing green. The gateway is trying to obtain an IP address. • Red. The service provider network is not responding, the gateway has been configured incorrectly, or there was an authentication failure.
WPS	• Solid green. WPS (Wi-Fi Protected Setup) is configuring the gateway.