NINJA LUXE CAFE PRO ES701 (01) PDF DOCUMENT

To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed, including the following warnings and instructions. Do not use machine for other than intended use.

General Precautions:

To eliminate a choking hazard for young children, discard all packaging materials immediately upon unpacking.

This machine can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the machine in a safe way and understand the hazards involved.

Keep the machine and its cord out of reach of children. DO NOT allow the machine to be played with or be used by children. Close supervision is necessary when used near children.

To protect against fire, electric shock, and injury to persons, DO NOT immerse cord, plugs, or body of machine in water or other liquid.

NEVER carry the machine by the power cord or pull it to disconnect from electrical socket; instead grasp the plug and pull to disconnect.

DO NOT operate any machine with a damaged cord or plug, or after the machine malfunctions or has been dropped or damaged in any manner.

For household and countertop use only. DO NOT let the power cord hang over the edge or touch hot surfaces such as a stove.

NEVER use an electrical socket below a counter.

To avoid risk of fire, electrical shock, or damage to the machine, DO NOT use machine in a machine garage or under a wall cabinet.

Unplug from outlet when the machine is not in use and before cleaning.

NEVER leave a machine unattended while in use.

Machine is not intended to be operated by means of an external timer or separate remote-control system.

DO NOT place on top of any other machine.

The machine shall not be placed in a cabinet when in use.

DO NOT use any accessory not recommended by the manufacturer, as this may result in injury or damage to the machine.

Operating Notice:

Power the machine off and unplug from the wall outlet.

The use of an accessory not recommended by the manufacturer may create an overflow condition and scalding hazard, or result in fire, electric shock, or personal injury.

ALWAYS use machine on a clean, dry, level surface.

DO NOT place on or near a hot gas or electric burner or in a heated oven.

DO NOT use this machine for anything other than its intended use.

DO NOT use outdoors.

DO NOT touch hot surfaces. Use handles or knobs. Avoid contacting moving parts.

ALWAYS place a cup or vessel appropriate for output volume selection beneath the portafilter when brewing.

DO NOT run the machine without water.

DO NOT overfill the water reservoir. Fill water only to the maximum fill line.

Keep lid on water reservoir when brewing.

Keep bean hopper lid on when grinding to prevent access to moving parts.

DO NOT remove portafilter when brewing as machine is under pressure. Removal while brewing can lead to scalding or injury.

DO NOT reach in or touch steam wand or frother jug when in operation. Hot steam and hot liquids will cause burns and scalds.

Voltage: 120V~, 60Hz

Power: 1650W

Water Reservoir Capacity: 70 oz.

TIP: You can find the model and serial numbers on the QR code label located on the back of the machine by the power cord.

A – Bean Hopper

B – Water Reservoir

C – Cup Warmer

D – Control Panel

E – Accessory Storage

F – Steam Wand

G – Group Head

H – XL Milk Jug with Integrated Whisk

I – Adjustable Cup Tray

J – Grinding Cradle

K – Main Drip Tray

L – Grind Dial

M – Integrated Conical Burr Grinder

N – Integrated Tamper Lever

K – Main Drip Tray

K1 – Empty Indicator

K2 – Main Grate

K3 – Center Drip Tray

K4 – Center Grate

K5 – Milk Jug Platform

1. Single Basket

2. Double Basket

3. Luxe Basket

4. Portafilter

5. Cleaning Disc

6. Cleaning Brush

7. Cleaning Tablets

8. Descale Powder

9. Water Hardness Test Strip

A – POWER Button

B – START GRIND Button

C – Progress Bar

D – Froth Dial/START FROTH Button

E – PURGE Button

F – CLEAN Button

G – MILK TYPE Button

H – SIZE Selection Button

I – Center Dial/START BREW Button

J – HOT WATER Button

K – TEMP/STRENGTH Button

L – DESCALE Button

The machine will display an intelligent notification if an action is needed:

ADD BEANS

INSTALL PORTAFILTER

INSTALL HOPPER

ADD WATER

INSTALL JUG

RINSE

PURGE

DESCALE*

CLEAN*

*The CLEAN and DESCALE buttons will illuminate to let you know you need to run the respective cycle.

All water has minerals that can cause buildup in the machine over time. Doing this test will ensure the machine recommends a descale at the right time.

1. Remove test strip from pack.

2. Completely submerge the water test strip in the water you plan on using with the machine for 5-10 seconds.

3. Pull test strip out and lightly shake it.

4. Place test strip on a dry, flat surface and wait 1 minute for test strip to display results.

5. After 1 minute, you will see 0-5 purple squares appear. This will indicate the water hardness level of the water (0 purple squares=level 0, 5 purple squares=level 5, etc.).

6. After identifying the water hardness level, plug in the machine.

7. Look at the left side of the control panel. It will display hd 5.

8. Rotate the center dial to program the water hardness level by matching the number of purple squares on the test strip to the number displayed. (e.g., if the result is level 1, change the setting to hd 1).

9. Press center dial to confirm your setting.

REMOVE ACCESSORIES & PARTS FROM PACKAGING

To start, remove all accessories and parts from packaging. Ensure that all accessories and parts are removed from the packaging before discarding packaging.

When removing the machine from packaging, be sure to remove all tape from machine. Tape will be on all sides of the machine.

CLEAN ACCESSORIES BEFORE USE

After removing all accessories and parts from the packaging, thoroughly clean all parts by hand-washing and dry thoroughly.

FILL THE WATER RESERVOIR

Before you begin, make sure the water reservoir is full of room-temperature or cold water. Be sure to fill up to but not exceeding the maximum fill line.

If at any point before a brew there’s not enough water in the reservoir to brew your selected drink, the machine will indicate that you must ADD WATER. If you get an ADD WATER notification while brewing, add water to the reservoir and press START BREW to resume.

FILL THE BEAN HOPPER

When adding beans to the hopper, be sure the machine is unplugged.

1. Remove the lid of the hopper.

2. Fill hopper with whole beans. DO NOT add pre-ground beans to bean hopper.

3. Ensure the handle in the hopper is in the locked position when installed on the hopper, then place lid securely back on the hopper.

NOTE: DO NOT put any water in the grinder.

Before you make your first drink, you must flush the machine. This is to condition the machine to prepare for brewing.

1. With the double basket installed, place portafilter in group head by aligning orange dot on portafilter with orange dot on group head.

2. Fasten portafilter into group head until orange dot on portafilter aligns with lock arrow on group head.

3. Turn the center dial to select CLASSIC.

4. Press the SIZE button to adjust drink size to 12 oz. Ensure you have at least 14 oz. of water in the reservoir.

5. Place 14 oz. or greater cup underneath the portafilter.

6. Press START BREW. The machine will beep to signal the brew has started. The progress bar will illuminate to indicate the status of the brew. When finished, the machine will beep again.

7. Dispose the water you brewed and wash the cup.

ESPRESSO/COFFEE BASKETS

1. The Starter Kit contains the baskets. There are three baskets (single, double, and luxe; baskets may vary per model).

Single: Espresso

Double: Espresso, Cold-Pressed

Luxe: Quad, Cold-Pressed, all Coffee-Based Drinks

NOTE: Double basket comes pre-installed in portafilter.

2. Choose a basket based on what drink you would like, then insert into the portafilter. Ensure that the large tab on the basket aligns with the large tab on the portafilter, and then press firmly into place.

PORTAFILTER INSTALLATION

1. Insert the portafilter into the grinding cradle. Make sure it is level and fits securely. Once portafilter is installed in grinding cradle, it will be weighed. To ensure accurate weight, let go of portafilter.

2. The machine will detect which basket is locked into it. The machine will display an animation. This is to indicate the machine is taring the portafilter to ensure it is dispensing the right amount of grounds. Then the control panel will illuminate the selectable brew options based on the basket that is installed.

NOTE: If you do not see this animation, remove the portafilter from the grinding cradle, power the machine off and on, and reinstall the portafilter in the grinding cradle, ensuring it is level and pushed all the way in.

3. Turn the center dial to your desired brew.

Outputs may vary by +/- 10%.

COFFEE VOLUMES

ESPRESSO VOLUMES

NOTE: These are the preset espresso outputs. To adjust output, please refer to the Adjusting your Brew Temp and Strength section. Changing your espresso strength will impact your output volume.

USING THE GRINDER

1. Once a brew is highlighted, Barista Assist Technology™ will recommend a grind size based on the beans and previous brew output. If you wish to follow the recommended size, use the grind dial on the side of the machine to change the CURRENT grind size to match the RECOMMENDED grind size.

2. Once you have selected your desired grind setting, press START GRIND to begin grinding. The machine will beep to indicate that grinding has started. When finished, the machine will beep again signifying grinding is complete. The control panel will flash TAMP, signifying that you must tamp the grounds.

NOTE: Once a grind is complete, the machine will be set to the brew style and size that was selected for that grind. To change style and size, pour grounds out of portafilter, power the machine off and on, and select your desired brew.

UNDERSTANDING THE GRIND SETTINGS

The numbers on the left side of the control panel represent how coarse or fine the grind will be, with 25 being the coarsest and 1 being the finest. Coarser settings will work better for coffee drinks, and finer settings will work better for espresso drinks. Matching the recommended setting will bring the best flavors out of your chosen beans.

DIALING IN THE GRINDER FOR PROPER EXTRACTION (For espresso brews only)

You may notice the recommended grind setting change. This is Barista Assist Technology adjusting the recommended grind setting to help you get proper espresso extraction. When using new beans for the first time or adding more beans, it may take 2-3 brews to reach the optimal grind setting. Over time, you may notice the recommended grind setting change to account for aging beans. This is normal. Ensure the current grind size matches the recommended grind size for proper espresso extraction.

NOTE: When changing from very coarse to very fine (or vice versa), you may hear the grinder turn on. This is to help prevent jamming in the grinder. This will only happen when the portafilter is installed in the grinding cradle.

TAMPING

Be sure to tamp on all espresso drinks, as well as 16 oz. and 18 oz. coffee drinks; this is to ensure no grounds spill over the edge of the portafilter. For 6 oz. to 14 oz. coffee drinks, lightly shake the portafilter to level coffee grounds and then proceed to brewing.

1. After grinding is complete, push the integrated tamper lever down firmly until it stops. You will feel some resistance as the puck compresses. Release the lever and then repeat this action for a second tamp.

NOTE: The progress bar will illuminate green for the first two tamps to indicate that your grounds have been tamped successfully.

2. Release the tamper lever and remove the portafilter from the grinding cradle. You are now ready to start brewing.

NOTE: If after tamping you notice the puck of grounds is not level, remove the portafilter from the grinding cradle. Push the tamping lever down, and with the included brush, or a cloth, wipe off any stuck on grounds.

BREWING

1. Place portafilter in group head by aligning orange dot on portafilter with orange dot on group head.

2. Fasten portafilter into group head until orange dot on portafilter aligns with lock arrow on group head.

3. The brew style and size that was ground will still be selected on the control panel. Place a cup under the portafilter and press START BREW.

4. The machine will beep to indicate that the brew has started. The progress bar will illuminate indicating the status of the brew. When finished, the machine will beep again signifying the brew is complete.

NOTE: Before brewing, you can adjust the temperature using the TEMP/STRENGTH button. If TEMP is not already illuminated, press and hold the TEMP/STRENGTH button for 3 seconds. Low (1 dot), Medium (2 dots), and High (3 dots) settings are available. For best results and proper extraction, we recommend a low or medium temperature for darker roasts, and a medium or high temperature for lighter roasts. Temperature control not available for over ice, cold brew, and cold-pressed.

NOTE: If you are using a smaller cup, use the adjustable cup tray to lift your cup closer to the group head to reduce splatter. If you are using a larger mug or travel mug, remove the center drip tray to create space.

NOTE: For quad espresso shots and quad cold-pressed shots, there may be some water on the puck after brewing. This is normal.

AFTER YOUR BREW

When brew is complete, carefully remove portafilter from group head. Dispose of grounds by knocking the surface of the basket over a container or knock box (sold separately).

Drink will pour out at a slow, consistent rate.

You will see a caramel-colored liquid pouring out. That is the crema.

There will be a layer of crema on top of your drink. Feel free to tilt your cup to see if the layer of crema is still completely visible. If you can still only see that caramel color, you have a properly extracted espresso shot.

If you attempt to make a cold drink immediately after making a hot drink, you will get a RINSE notification above the center dial. Be sure that the portafilter is not installed in the group head before proceeding.

1. Put a cup (that can hold at least 12 oz.) below the group head.

2. Press START BREW and allow the machine to rinse and get to the right temperature.

3. The machine will rinse approximately 8 oz. of water through the group head.

4. The machine will beep to indicate that the brew has started. The progress bar will illuminate indicating the status of the brew. When finished, the machine will beep again signifying the brew is complete. After the machine beeps a second time, remove the cup and dispose of the water.

To avoid the RINSE process, brew all desired cold drinks before proceeding to hot drinks.

ADJUSTING BREW TEMPERATURE

There are several methods and practices to help get your preferred temperature.

TEMP/STRENGTH Button: Before brewing, you can adjust the temperature using the TEMP/STRENGTH button. If TEMP is not already illuminated, press and hold the TEMP/STRENGTH button for 3 seconds.

Temperature Adjustments:

Low Temperature

Medium Temperature (default)

High Temperature

Choosing the Right Cup: Ensure the cup you are using is appropriate for the size of your drink. For a hotter drink, use a cup that is a similar size to your drink. The thickness of the material your cup is made of will also affect the temperature of your drink. For a hotter drink, use a cup made of thinner material.

Pre-Heating Before You Brew: Running hot water through the group head and portafilter will help pre-heat them. To further increase the temperature of your drink, run a water-only double shot of espresso through the portafilter into the cup you would like to brew your drink in. Discard the water, then dry the cup and portafilter. Then, proceed to brewing.

ADJUSTING BREW STRENGTH

To adjust brew strength, use the TEMP/STRENGTH button. If STRENGTH is not already illuminated, press and hold the TEMP/STRENGTH button for 3 seconds.

Espresso Strength Adjustments:

Taller, less concentrated: 4:1 water to grounds ratio

Default: 2.5:1 water to grounds ratio

Shorter, more concentrated: 2:1 water to grounds ratio

NOTE: Adjusting your espresso brew strength will affect your brew volume output. Strength 1 will have a larger output than the default setting. Use a larger cup than normal.

Coffee Strength Adjustments:

Mild: Fewer beans will be ground

Default

Bold: More beans will be ground

Coffee Flavor Adjustments:

Barista Assist will recommend a grind size depending on brew style and size. Because not all beans are roasted the same, with the grind dial you have the opportunity to adjust the flavor profile.

Less Bitter: Decrease Grind Size

Less Sour: Increase Grind Size

NOTE: The hot water outlet is located behind the group head. Ensure that your cup is positioned centrally on the cup holder and on the highest shelf setting to reduce splashing.

1. Press HOT WATER.

2. Turn the center dial to adjust the hot water temp (Low, Medium, or High).

3. Press START BREW to begin dispensing hot water.

4. Press START BREW again when you have your desired volume output, or wait for the program to finish. The program will dispense 8 oz. if not stopped.

It is recommended to clean out the grinder before switching beans. Please see instructions on how to clean the grinder in the “Cleaning the Conical Burr Grinder” section.

1. Unlock bean hopper by rotating handle counterclockwise.

2. Remove the bean hopper and pour out any leftover beans.

3. Place the hopper back on the machine.

4. Lock bean hopper back in by rotating handle clockwise.

5. Place the portafilter in the grinding cradle.

6. Press and hold START GRIND button to clear any leftover beans.

7. Add new beans into the bean hopper.

NOTE: For best practice, if changing bean or roast type, reset Barista Assist Technology using the instructions in the “Additional Settings” menu, prior to dialing in the new beans.

NOTE: Avoid using flavored beans. The added oils and sugars can increase residue buildup, increasing the recommended frequency of cleaning.

AUTO FROTHING

1. Fill the milk jug with the desired amount of milk, but do not exceed the max fill line. Ensure that whisk is installed.

2. Ensure that the bottom of the milk jug is dry. Place the milk jug on the milk jug platform with the steam wand inserted into the milk jug.

3. On the control panel, use the froth dial to highlight the desired froth style.

4. Next, select DAIRY or PLANT-BASED milk with the MILK TYPE button based on the milk that is in the milk jug. Press START FROTH. The machine will beep to signal that the frothing has started. The progress bar will illuminate to indicate the status of the frothing. The machine will beep again to signify the froth is complete.

MANUAL FROTHING

1. Fill the milk jug as desired in between the min and max fill lines.

2. Make sure you are on the steamed milk setting.

3. Pull the steam wand out. Place the steam wand inside the milk jug so that the wand is resting within the milk jug spout.

4. Angle the milk jug slightly to the left or right so that the steam wand is about a finger’s width away from the wall of the milk jug.

5. Hold START FROTH for 3 seconds. The machine will beep to indicate that frothing has started and steam will start to generate from the wand.

6. Place wand just below the surface of the milk to start incorporating air to stretch the volume of milk. This should start to create a whirlpool with the milk.

7. Once you feel comfortable with the volume of milk, move the jug up so the steam wand is further below the surface. This is to heat the milk up.

8. Keep the jug in that position until it is too hot to hold with your hand, then press START FROTH to turn the function off.

Steamed Milk: Gently steam milk to an ideal drinking temperature without whisking. Great for coffee.

Thin Froth: A thin layer of foam for lattes.

Thick Froth: A classic layer of fluffy froth to top any drink. Great for cappuccinos.

Extra-Thick Froth*: A large layer of froth, ideal for cappuccinos and other drinks with less volume.

Cold Foam: A classic layer of cold froth to top any iced coffee or espresso drink.

*Not available on all models.

After you have started your brew, you are able to queue up your froth to start immediately after the brew is finished.

1. Fill the milk jug with the desired amount of milk, but do not exceed the max fill line.

2. While brewing, select DAIRY or PLANT-BASED milk with the MILK TYPE button and froth setting with the froth dial.

3. Press START FROTH.

Cold foam does not need to be queued and can froth while the machine is brewing.

IMMEDIATELY AFTER BREW CLEANING

When brew is complete, carefully remove portafilter from group head. Dispose of grounds by tapping the surface of the basket over a container or knock box (sold separately).

For best results, be sure to clean out the portafilter and basket between each use.

Remove basket from portafilter. Hand-wash both items with soapy water to remove all coffee oils. Be sure basket is dry before brewing again.

After you froth, wipe the wand with a damp cloth before pushing it back into its down position.

Push steam wand into its down position to initiate an auto purge.

Empty the drip tray when the orange empty indicator rises enough to become visible.

Periodically hand-wash the drip tray and air-dry thoroughly.

Periodically clean the base of the machine with a damp cloth.

CLEANING THE ACCESSORIES

Dishwasher-Safe Parts: Whisk, cleaning disc, water reservoir, bean hopper, and all drip tray components.

NOTE: DO NOT submerge non-dishwasher-safe parts or accessories in water.

As you brew, the drip tray will fill up. When the orange empty indicator rises enough to be visible, it’s time to empty the main drip tray.

1. Remove the main drip tray from the machine by pulling tray away.

2. Carefully move the main drip tray to the sink and pour water out through the pour spout.

3. Insert drip tray back into the machine.

NOTE: Empty indicator is removable.

NOTE: Remove center drip tray before emptying. Wipe off with a damp cloth separately.

If you notice your brew quality diminish over time, remove the shower screen and clean it thoroughly. If you experience leaking around the portafilter during a brew when the handle is fully tight, you may need to replace the gasket. Be sure that the machine is turned off and unplugged before proceeding.

1. Using a Phillips-head screwdriver, remove central screw on shower screen, then remove shower screen.

2. Once removed, clean the shower screen with soap and water.

3. Remove rubber gasket from group head with a flathead screwdriver. Inspect gasket for any wear or tearing, and replace with a new gasket if needed.

4. Insert shower screen back into group head and secure in position with screw.

CLEANING THE CONICAL BURR GRINDER

To prevent clogging and ensure the highest quality output, it is recommended to clean your conical burr grinder weekly at a minimum for daily use. For dark roast, decaf and other oily bean types, it is recommended to clean the grinder more often. For less than daily use, clean the grinder monthly at minimum or anytime beans are swapped out. Be sure that the machine is turned off and unplugged before proceeding.

1. Remove all beans from the bean hopper.

2. Replace and lock the bean hopper. Clear out any leftover beans on top of the grinder by performing a “purge”. First, set the grind size to 25, and with the portafilter in the grinding cradle, press and hold “start grind” for about 10 seconds or until there is a noticeable change in noise. If there is still residue left on the burr, sweep it off with the included cleaning brush and perform another purge if necessary.

3. Turn off and unplug the machine. Remove bean hopper by lifting handle and turning counterclockwise.

4. Remove upper burr by rotating counterclockwise, aligning the orange arrow on the burr grinder with the orange arrow labeled ALIGN on the machine. Once aligned, lift upper burr out.

5. Clean removed burr grinder with brush.

6. Then, clean burr grinder attached to machine with cleaning brush.

7. Be sure to clean the inside of the grinding cradle as well. The grinder chute cover removes for easy cleaning.

NOTE: DO NOT allow burrs to come into contact with water.

CLEANING THE STEAM WAND

1. Remove the cap on the bottom of the cleaning brush to access the needle.

2. Use the needle to remove any material from the steam wand tip.

3. For a deeper clean, use the wrench in the middle of the cleaning brush to remove the steam wand tip.

4. Use the needle to remove any material from inside the steam wand and steam wand tip.

5. After cleaning, run a purge to clear out any excess material.

CLEANING THE TAMPER

If you notice your puck is uneven, there may be grounds buildup on the tamper face.

1. Remove the grinder chute cover, located above the grinder cradle.

2. Use the cleaning brush to wipe away excess grounds on the tamper face.

3. Replace the grinder chute cover when done.

Time to complete: approximately 90 minutes

When the DESCALE light illuminates, you must run a descale cycle. Descaling breaks down and removes limescale and mineral buildup inside the machine.

1. Ensure the main drip tray is completely emptied, as some of the water brewed from the descale cycle will be deposited into the main drip tray. Not emptying the main drip tray may cause overflow.

2. Dissolve the provided Ninja descale powder in a separate container with 37 fl. oz. of water. Pour solution mixture into water reservoir. OR, fill the water reservoir with 16 oz. of white vinegar, then fill the reservoir to the descale line with water.

3. Insert the double basket into the portafilter.

4. Fasten the portafilter into the group head.

5. Ensure milk jug is placed on the milk jug platform with the steam wand inside.

6. Place an empty cup (at least 18 oz.) under the portafilter. You may have to remove the center drip tray.

7. Press the DESCALE button, then press the center dial to start the descale cycle.

8. The machine will start the descale cycle. The machine will flush solution through the steam wand and portafilter for approximately 90 minutes. The machine will count down the remaining time on the control panel.

9. The machine will beep indicating when the descale cycle is complete.

10. After the cycle is complete, remove the portafilter, main drip tray, and milk jug with caution, as there will be water in each.

11. Empty the contents of each and hand-wash with warm, soapy water to remove any solution that could affect the flavor of your coffee.

12. Fill the reservoir with fresh water up to, but not exceeding, the Max Fill line.

13. Install the main drip tray back on the machine and install the portafilter in the group head. Do not install the milk jug.

14. Flush the group head by running a 12 oz. CLASSIC brew.

15. Then, with the milk jug uninstalled, flush the steam wand by pressing the PURGE button.

Time to complete: approximately 6 minutes

A clean cycle flushes out residual oils or grounds that are built up in and around the group head. The CLEAN light will automatically illuminate to indicate when a clean cycle is required. You may also run a clean cycle if you notice a change in brew quality. The clean cycle requires the cleaning disc and a cleaning tablet.

1. Ensure the main drip tray is completely empty as the water brewed from the clean cycle will be deposited into the main drip tray. Not emptying the main drip tray may cause overflow.

2. Fill the water reservoir up to but not exceeding the Max Fill line.

3. Insert the double basket in the portafilter.

4. Place the cleaning disc on top of the double basket, with the handle facing up.

5. Place 1 cleaning tablet in the center of the cleaning disc.

6. Fasten the portafilter in the group head.

7. Press the CLEAN button, then press the center dial to start the clean cycle.

8. The machine will start the process of backflushing the shower screen and group head and depositing the water and sediment from the clean cycle into the main drip tray.

9. The clean cycle will take approximately 6 minutes to complete. The machine will beep when the clean cycle is complete.

10. After the clean cycle is complete, remove both the portafilter and main drip tray with caution, as there may be water in both. Hand-wash with warm soapy water.

BEST BREWING PRACTICES

For best results, use freshly roasted coffee beans.

When purchasing coffee beans, it’s best to buy a bag with a “Roasted On” date rather than a “Best Before” date to ensure quality and freshness.

We recommend you use any coffee beans within 20 days of the “Roasted On” date.

When changing to a different bean, fully remove previous beans before proceeding.

Always match the current to the recommended grind setting.

To increase the brew temperature, run a water flush before making your drink.

Keep your machine clean by using the brush to wipe off any debris.

Use filtered water.

Dial in the grinder whenever switching out beans.

Keep machine on a stable surface.

Empty drip tray frequently.

After you grind and before you start brewing, the machine will start to heat up. Place your mug on the heated cup tray to warm it up.

We recommend cleaning the tamping face if they start to notice uneven pucks after tamping.

BEST FROTHING PRACTICES

For best results with plant-based milk, use the barista or full-fat version.

For dairy milk, we recommend using whole milk.

Milks that are UHT-treated (Ultra High Temperature) may have varying results.

Coconut milk can be heated up but will not make stable froth.

For best results use cold milk or milk out of the refrigerator.

For best results make sure the milk jug is at room-temperature before frothing.

Ensure both the milk jug platform and the bottom of the milk jug are dry and clean before placing on the milk jug platform.

Wipe steam wand with a damp cloth immediately after use to prevent milk from sticking.

Before turning off the machine, push the steam wand back into the down position to allow it to purge.

For a deeper clean of the whisk and steam wand, fill milk jug to the max line with water and a drop of dish soap and run the THIN FROTH program.

For best foams and latte art, tap and swirl the milk jug prior to pouring milk.

For best plant-based froth, use the PLANT-BASED setting.

We recommend removing the whisk from the frothing jug to ensure both pieces are fully cleaned.

*When brewed with the double basket and default strength 2. The basket size and strength chosen will change the coffee-to-water ratio, and will impact the flavor profile and brew amount.

**The exact caffeine content is dependent on your bean type, roast, and the basket size used for your drink.

The additional settings menu offers additional options to customize your machine and is accessible by pressing and holding the SIZE button for 3 seconds.

1. Navigate through these topics by turning the center dial. Press START BREW to select your desired topic.

2. Once you select into a topic, turn the center dial to get to your desired option and press START BREW to make your selection.

3. After a selection is made, you will hear a beep and return to the menu screen. Please note that the machine will not beep if beeps are turned off.

4. You can exit the menu by pressing the SIZE button again.

Not enough water in the reservoir: Ensure the water reservoir is adequately filled. When using the luxe basket, 18 oz. of water is required. When using the double or single basket, fill to the min. line.

The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on the back of the machine.

The machine is warming up/reaching the operating temperature: Please allow a short time for the machine to warm up before it dispenses.

The grind size is too fine: Let the brew time out and follow the recommended grind setting on your next brew.

The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.

Flowing Slowly:

The grind size is too fine: Let the brew time out and follow the recommended grind setting on your next brew.

Basket cleanliness: Before grinding, ensure the basket is free of any clogs or debris that could impede the flow.

The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.

Flowing Very Fast:

The grind size is too coarse: Let the brew time out and follow the recommended grind setting on your next brew.

Coffee is tamped too lightly: With the portafilter in the grinding cradle, press the integrated tamper lever down firmly until it stops. It’s recommended to tamp twice for a more even puck.

Portafilter is not inserted into the group head correctly: Place portafilter into group head by aligning orange dot on portafilter with orange dot on group head. Fasten portafilter into group head until orange dot on portafilter aligns with lock arrow on group head.

There are coffee grounds around the basket rim: Clean unwanted grounds from the edge of the basket and portafilter to ensure portafilter sits properly in group head.

The group head seal needs to be replaced.

Machine has not reached operating temperature: Please allow a short time for the machine to warm up before frothing begins.

Not enough water in the reservoir: Ensure the water reservoir is filled up to the min. line.

The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on the back of the machine.

Wand is not inserted down: Ensure the steam wand is inserted into the milk jug, with the milk jug properly seated on the platform.

Not enough milk in the milk jug: Ensure milk is filled up to the min. line.

Coffee is not hot enough:

Preheat the portafilter: Rinse the portafilter under hot water before grinding. Please make sure that the basket is completely dry before grinding.

Preheat the cup: Rinse the cup under hot water before brewing to increase the temperature of the brew.

Adjust Water Temperature: Refer to the “Adjusting your Brew Temp and Strength” section.

Use heated froth settings: All froth settings are heated except cold foam, which is denoted with a snowflake.

The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.

Why am I not getting any crema?

Coffee is tamped too lightly: With the portafilter in the grinding cradle, press the integrated tamper lever down firmly until it stops. It’s recommended to tamp twice for a more even puck.

The grind size is too coarse: Let the brew time out and follow the recommended grind setting on your next brew.

Coffee beans are not fresh: Bean freshness will impact the crema quality. When purchasing coffee beans, it’s best to buy a bag with a “Roasted On” date rather than a “Best Before” date to ensure quality and freshness. We recommend you use coffee beans within 20 days of the “Roasted On” date.

Basket may be clogged/holes are blocked: Ensure you are cleaning the baskets frequently. Make sure none of the holes in the bottom of the basket are clogged with grounds.

Pulsing/Thumping Sound:

Not enough water in the reservoir: Ensure the water reservoir is filled up to the min. line.

The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on the back of the machine.

If the reservoir has water filled over the min. line and is seated firmly, some water pump noise is considered normal.

You may also hear this noise while frothing. This is normal.

Machine is Leaking:

The machine will automatically purge water from the steam wand into the main drip tray after each froth. This is to clean the inside of the steam wand.

Drip tray is full: Check the empty indicator to see if you need to empty the main drip tray. Follow the instructions under the Cleaning & Maintenance section.

The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on the back of the machine.

Group head seal needs to be replaced.

Check if you have beans in the bean hopper.

Press START GRIND to begin grinding.

If there are beans in the bean hopper and you are getting an ADD BEANS notification, unplug the machine and gently push the beans down toward the burrs.

Ensure the bean hopper is securely and properly inserted.

Ensure the portafilter is properly installed into the grinding cradle. Remove and reinsert to ensure it is installed correctly.

Using the cleaning brush, clear out any material sitting inside the grinding cradle.

Portafilter will not insert into group head:

Portafilter is not properly aligned: Place the portafilter into the group head by aligning the orange dot on the portafilter with the orange dot on the group head. Fasten the portafilter into the group head until the orange dot on the portafilter aligns with the lock arrow on the group head.

Coffee is tamped too lightly: With the portafilter in the grinding cradle, press the integrated tamper lever down firmly until it stops. It’s recommended to tamp twice for a more even puck.

Unable to lock bean hopper in position:

This may be caused by the grinder being blocked by beans or moisture clogging the grinder. Try clearing any beans blocking the grinder and ensure the grinder is dry and free from moisture.

Milk froth is not hot enough:

The milk froth temperature is dependent on the froth style selected. COLD FOAM, denoted by a snowflake next to the milk jug, will not get hot.

Steam wand is clogged: Remove tip of wand with the wrench on the brush. Use needle on the bottom of cleaning brush to clean inside of wand.

The Additional Settings menu offers options to customize the froth temperature (_h06 Froth Temperature) to low (L), medium (M), or high (H).

Milk froth is too thin or thick:

Change the froth setting using the froth dial. Refer to the Frothing section for more information on froth settings.

Milk type: Different milks have different fat contents. The higher the fat content of the milk, the thicker the froth will be.

Dairy vs Plant Based: To improve the overall quality of the froth, select DAIRY or PLANT-BASED milk with the MILK TYPE button based on the milk type you are frothing.

Drink is smaller/larger than expected:

If you’re brewing an espresso drink, you can change the grounds-to-water ratio. Please refer to the Adjusting your Brew Temp and Strength section.

Finer grind settings for espresso may result in smaller outputs if Barista Assist Technology is not followed.

If you’re brewing a coffee drink, select the desired size using the SIZE button before grinding.

Basket may be clogged/holes are blocked: Ensure you are cleaning the baskets frequently.

The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.

Drink is too bitter/acidic:

Match grind setting: Use the grind dial on the side of the machine to match the Current grind setting to the Recommended grind setting on the control panel before grinding.

Change strength: To increase/decrease the grounds-to-water ratio, please refer to the Adjusting your Brew Temp and Strength section.

Change the brew temperature: For dark roast beans, we recommend using the low or medium temperature setting. For medium or light roast beans, we recommend using the medium or high temperature setting.

Grinder is making a loud noise:

If the grinder is making a loud noise, it could be due to unintended debris. Use only whole beans in the grinder and avoid putting cold or frozen beans in.

My grinder isn’t working properly:

The grinder becomes jammed when the machine is unable to grind due to grind size being too fine for hard textured beans such as light roasts. If you see the add beans indicator lit up while beans are in the hopper, you can confirm a jam by removing the bean hopper, seeing both whole beans and bean particles on the burr grinder.

To clear out a jam, first, remove and empty out the bean hopper. Reinstall the bean hopper, lock it and set the grind size to 25. With the portafilter in the grinding cradle, press and hold start grind. This should grind away and remove any material in the grinder that is causing the jam. Remove the panel in front of the grinder, brush out any grounds and reinstall the panel. If this fails to resolve the jam, please contact customer service.

My grinder isn’t producing enough grounds:

When the grinder is not dosing enough grounds, this could indicate a clog. A clog is when the grinder has a buildup of residue or grounds. This will be indicated by a low output of coffee grounds and the add beans indicator lit while there are beans in the hopper.

To clear the clog, first, turn off and unplug the machine. Remove and empty out the bean hopper and the remove the panel in front of the grinder. With the cleaning brush, carefully brush out the inside of the grind shoot, using either the bristles or the backside of the brush to loosen the clog.

Uneven puck after tamping:

There may be some buildup of grounds on the tamper face. Refer to the “Cleaning the Tamper” section for instructions on cleaning the tamper face.

Tamp light keeps flashing:

If the “Tamp” light is flashing after you finish tamping, try moving the tamp lever all the way up. This will make the unit re-register that the tamper is in the “home” position.

ADD WATER notification:

Ensure there is water in the reservoir. If the reservoir is empty, add fresh water to the reservoir and then press START BREW to resume the brew.

If the reservoir is filled with water, remove and reseat the reservoir and then press START BREW to resume the brew.

ADD BEANS notification:

Check if there are enough beans in the bean hopper to make your drink.

If there are beans in the bean hopper, and you are getting an ADD BEANS notification, unplug the machine and gently push the beans down toward the burrs.

If beans are pushed down and add beans is still lit up, see the troubleshooting steps for a clogged or jammed grinder.

INSTALL PORTAFILTER notification:

Make sure the portafilter is sitting flat on the grinding cradle.

Make sure portafilter is pushed all the way back in grinding cradle.

Use the cleaning brush to ensure grinding cradle is clear of any grounds.

Unplug the machine and plug it back in.

INSTALL HOPPER notification:

Lock bean hopper in by rotating handle clockwise.

If issue continues, please unlock the hopper by turning the handle counterclockwise. Lift the bean hopper off the base and reseat it firmly onto the base. You may need clear beans from the top of the grinder before reinstalling the bean hopper in order to seat it properly. Lock the bean hopper by turning the handle clockwise.

INSTALL JUG notification:

Ensure milk jug is on platform when frothing.

Make sure both the bottom of the jug and milk jug platform are dry and clean.

RINSE notification:

If you try to brew a cold drink after a hot drink, you may get a RINSE notification. Refer to RINSE notification instructions.

DESCALE notification:

It is time to descale the machine. Refer to Descaling instructions.

CLEAN notification:

It is time to run a clean cycle. Refer to Running a Clean Cycle instructions.

Er:

If the control panel displays “Er” and then a number (ex. “Er 03”), contact Customer Service.