FREE ENGLISH LUMENS VC-A61PN (01) PDF USER GUIDE
FREE ENGLISH LUMENS VC-A61PN (01) PDF USER MANUAL
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FREE ENGLISH LUMENS VC-A61PN (01) PDF OWNER MANUAL
FREE ENGLISH LUMENS VC-A61PN (01) PDF REFERENCE GUIDE
FREE ENGLISH LUMENS VC-A61PN (01) PDF INSTRUCTION GUIDE
FREE ENGLISH LUMENS VC-A61PN (01) PDF REFERENCE MANUAL
FREE ENGLISH LUMENS VC-A61PN (01) PDF INSTRUCTION MANUAL
FREE ENGLISH LUMENS VC-A61PN (01) PDF OPERATING INSTRUCTIONS
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What are the basic safety instructions for operating the camera?
- Operation
- Please use the product in the recommended operating environment, away from water or source of heat.
- Do not place the product in tilted position or unstable trolley, stand or table.
- Please clean the dust on the power plug prior to usage. Do not insert the product’s power plug into a multiplug to prevent sparks or a fire.
- Do not block the slots and openings in the case of the product. They provide ventilation and prevent the product from overheating.
- Do not open or remove covers, otherwise it may expose you to dangerous voltages and other hazards. Refer all servicing to licensed service personnel.
- Unplug the product from the wall outlet and refer servicing to licensed service personnel when the following situations happen:
- If the power cords are damaged or frayed.
- If liquid is spilled into the product or the product has been exposed to rain or water.
- Installation
- For security considerations, please make sure the standard hanging rack you bought is in line with UL or CE safety approbations and installed by technician personnel approved by agents.
- Storage
- Do not place the product where the cord can be stepped on as this may result in fraying or damage to the lead or the plug.
- Unplug the product during thunderstorms or if it is not going to be used for an extended period.
- Do not place the product or accessories on top of vibrating equipment or heated objects.
- Cleaning
- Disconnect all the cables prior to cleaning and wipe the surface with a dry cloth. Do not use alcohol or volatile solvents for cleaning.
- Batteries (for products or accessories with batteries)
- When replacing batteries, please only use similar or the same type of batteries.
- When disposing of batteries or products, please adhere to the relevant instructions in your country or region for disposing of batteries or products.
What do the warning symbols on the camera mean?
- Lightning Bolt Symbol: This symbol indicates that this equipment may contain dangerous voltage which could cause electric shock. Do not remove the cover (or back). No user-serviceable parts inside. Refer servicing to licensed service personnel.
- Exclamation Mark Symbol: This symbol indicates that there are important operating and maintenance instructions in this User Manual with this unit.
What compliance warnings should I be aware of?
- FCC Warning: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
- IC Warning: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
- EN55032 CE Warning: Operation of this equipment in a residential environment could cause radio interference.
- KC Warning: This equipment is Industrial (Class A) electromagnetic wave suitability equipment and seller or user should take notice of it, and this equipment is to be used in the places except for home.
What items are included in the package?
- VC-A61P / VC-A61PN Camera
- M3 Screws (Silver x8 / Black x2)
- Remote Control
- Power Cord (Appearance may vary depending on country/region)
- Power Adapter
- RS-422 Connector
- Metal Plate A
- Metal Plate B
What are the functions of the components on the front of the camera?
| NO. | Item | Function Descriptions |
|---|---|---|
| 1. | Tally indicator light | Display the tally light status of the camera |
| 2. | Camera lens | 30x HD camera lens |
| 3. | Power LED indicator | Display the status of the camera |
| 4. | Standby LED indicator | Display the status of the camera |
What are the functions of the ports and components on the back of the camera?
| NO. | Item | Function Descriptions |
|---|---|---|
| 5. | RS-232 input | RS-232 input port, at most 7 cameras can be connected in a serial connection |
| 6. | RS-232 output | RS-232 output port, at most 7 cameras can be connected in a serial connection |
| 7. | Kensington lock hole | Lock hole of safety lock |
| 8. | IR SELECT | The remote control ID setting is only controlled after corresponding to the Camera Select on the remote control |
| 9. | DC 12 V power Port | DC power supply connecting port |
| 10. | Ethernet port | Network cable port supports routers or hubs of PoE+ (IEEE 802.3at) with power supply |
| 11. | Audio input | Support Line In/Mic In |
| 12. | OUTPUT Switch | Adjust the resolution setting. The default is 1080p/59.94 |
| 13. | RS-422 Port | RS-422 connecting port, at most 7 cameras can be connected in a serial connection |
| 14. | HDMI output | HDMI output (Audio output supported) |
| 15. | 3G-SDI output | 3G-SDI output (Audio output supported) *Support the audio output of 48 KHz only/resolutions up to 1080p 59.94/50 |
What is the function of the component on the bottom of the camera?
| NO. | Item | Function Descriptions |
|---|---|---|
| 16. | Tripod lock hole | The camera is mounted on a (specification) 1/4” – 20 UNC tripod |
How do the LED indicators show the camera status?
| Status | Power | Standby |
|---|---|---|
| Startup in progress (initialization) | Green light | Orange light |
| In use | Green light | No indicator |
| In standby mode | No indicator | Orange light |
How can the Tally Indicator Light function be enabled?
What preparations are needed before installing the camera?
- Ensure the safety of the installation environment. Do not install on an unstable ceiling or where the device might fall.
- Check that all accessories listed in the package contents are present and intact. Contact the supplier if anything is missing.
- Choose a proper installation place in advance based on these requirements:
- Confirm the position for the object to be captured.
- Confirm whether the camera is set at a proper distance from other light sources.
How do I install the camera on a desk?
- Precautions:
- Install the machine on a flat desk.
- Do not grab the camera head by hand when handling the device.
- Do not rotate the camera head by hand; improper rotation may result in breakdown of the camera.
- Installation Steps:
- Adjust the DIP switch first before installation (refer to Chapter 7 DIP Switch Setting).
- Place the camera directly on a flat desk to ensure normal vertical and horizontal operation.
What are the camera’s dimensions and weight?
- Size (L x W x H): 174 x 187 x 190 mm
- Weight: 2.0 Kg
- Max Rotation Dimension (approx): Width 186.1 mm, Height 199.1 mm
What parts and equipment are required for ceiling installation?
- Accessories in the box (Metal plates A, B, M3 screw silver x 8, black x 2)
- Screw for locking on ceiling mounted hanger x 4 (Note: Hanger not included, must be purchased separately)
- Drilling machine, screw driver, ladder
What precautions should be taken for ceiling installation?
- Before installation, confirm the orientation of the machine relative to the object to be captured.
- It is recommended that the machine be set at a distance of more than 1.5 meters away from the object to be captured. Adjust for the best distance according to the lens magnification.
- The machine (including metal plates) weighs about 2.5 kg. Use a hanger that has obtained UL security approval to prevent the machine from falling down.
- Check whether the camera is installed securely on a regular basis.
How do I install the camera on the ceiling?
- Adjust the resolution using the DIP switch first (refer to Chapter 7 DIP Switch Setting).
- Fix metal plate A onto the camera base using 4 M3 silver screws.
- Lock metal plate B onto the ceiling mounted hanger.
- Caution: Use a hanger that has obtained UL security approval.
- Reserve a hole for the connecting wires of the camera.
- Combine metal plate A and metal plate B:
- Push metal plate A (attached to the camera) up to the ceiling hanger (with plate B attached) and then slide it to the right to latch plate B.
- Secure the plates together with 2 M3 silver screws and 1 M3 black screw.
How do I remove the camera from the ceiling mount?
- Remove the connecting wires from the camera.
- Uninstall the camera together with the ceiling mount assembly. Loosen the three screws (2 silver, 1 black) that fix metal plates A and B together.
- Push the camera (with plate A) to the left to unlatch it from plate B (still attached to the hanger).
- Remove the screws holding plate B to the hanger and the screws holding plate A to the camera if needed.
How do I connect the camera to a PC for video conferencing?
Remark: SDI supports the audio output of 48 KHz / resolutions up to 1080p 59.94/50.
How do I connect the camera to an HDTV or computer monitor?
How do I connect the camera to the Internet?
How do I connect an external audio source?
How do I connect cameras using RS-232?
- Connect the RS-232 OUT port of your controller (e.g., PC) to the RS-232 IN port of the first camera.
- Connect the RS-232 OUT port of the first camera to the RS-232 IN port of the second camera.
- Continue connecting OUT to IN for subsequent cameras (up to 7 total).
RS-232 IN Pins Instructions
| NO | Pins | Signals |
|---|---|---|
| 1 | DTR | Data Transmission Reade |
| 2 | DSR | Data Set Reade |
| 3 | TXD | Transmit Data |
| 4 | GND | Ground |
| 5 | RXD | Receive Data |
| 6 | GND | Ground |
| 7 | IR OUT | IR Commander Signal |
| 8 | N.C. | No Connection |
RS-232 OUT Pins Instructions
| NO | Pins | Signals |
|---|---|---|
| 1 | DTR | Data Transmission Reade |
| 2 | DSR | Data Set Reade |
| 3 | TXD | Transmit Data |
| 4 | GND | Ground |
| 5 | RXD | Receive Data |
| 6 | GND | Ground |
| 7 | OPEN | Reserved |
| 8 | OPEN | Reserved |
RS-232 Connection Instructions (Example: VC to PC)
| RS-232 IN of VC | RS-232 of PC | |
|---|---|---|
| 1. DTR | -> | 1. CD |
| 2. DSR | -> | 6. DSR |
| 3. TXD | -> | 2. RXD |
| 4. GND | -> | 5. GND |
| 5. RXD | -> | 3. TXD |
| 6. GND | -> | 4. DTR |
| 7. IR OUT | -> | 7. RTS |
| 8. N.C. | 8. CTS | |
| 9. RI |
RS-232 Connection Instructions (Example: Camera to Camera)
| RS-232 OUT of Last Camera | RS-232 IN of Next Camera | |
|---|---|---|
| 1. DTR | -> | 1. DTR |
| 2. DSR | -> | 2. DSR |
| 3. TXD | -> | 5. RXD |
| 4. GND | -> | 4. GND |
| 5. RXD | -> | 3. TXD |
| 6. GND | -> | 6. GND |
| 7. OPEN | -> | 7. IR OUT |
| 8. OPEN | -> | 8. N.C. |
How do I connect cameras using RS-422?
Caution: When RS-422 connection is being used, do not use RS-232 connection.
Wire the RS-422 connector according to the pin functions and connect your controller and cameras in sequence.
RS-422 Pins Instructions:
| Pin NO. | Function |
|---|---|
| 1 | RXD OUT- |
| 2 | RXD OUT+ |
| 3 | TXD OUT- |
| 4 | TXD OUT+ |
| 5 | GND |
| 6 | RXD IN- |
| 7 | RXD IN+ |
| 8 | TXD IN- |
| 9 | TXD IN+ |
RS-422 Serial Connection: Up to seven cameras can be daisy-chained. Connect the appropriate OUT pins from the controller or previous camera to the IN pins of the next camera, ensuring proper signal matching (+ to +, – to -, GND to GND). Refer to the diagrams in the PDF for specific controller types (Lumens Compact Camera Controller, SONY Compact Camera Controller).
How do I wire the RS-422 connector?
- Hold the two sides of the RS-422 connector and pull it out from the camera port.
- Peel off a section of copper wire (AWG Nos. 28 to 18) for each connection needed.
- Insert the bare end of each wire into the corresponding numbered hole on the connector block.
- Use a small flat screwdriver to tighten the screw above each hole, securing the wire in place.
- Insert the wired RS-422 connector back into the RS-422 port on the camera. The connection is now complete.
What are the functions of the remote control buttons?
| Item | Description |
|---|---|
| ◄,►,▲,▼ | Move the lens |
| Back Light | Turn on/off back light compensation |
| Camera select (1, 2, 3) | Choose Camera ID 1 ~ 3 |
| Focus-Manual / Far/Near (+, -) | Turn on manual focus to adjust the focal length |
| Focus-Auto (AF) | Auto Focus |
| Freeze | Freeze the screen |
| Home-Enter | Go back to the main page / Execute |
| Info | Status information |
| L/R Direction Set | L/R Direction / Normal |
| Menu | Display OSD menu |
| Mirror | Rotate the image (OFF / Mirror / Flip / Rotate) |
| Pan/Tilt Reset | Clear the Pan / Tilt setting |
| Picture | Switch image effect (OFF / Neg / B&W) |
| Power | Power Switch |
| Preset (followed by 0-9) | Appoint an ID (0 ~ 9) to save the current position data |
| Reset (followed by 0-9) | Appoint an ID (0 ~ 9) to delete the current position data |
| Zoom-Fast (+) | Adjust image size |
| Zoom-Slow (-) | Fine-tune image size |
How do I access and navigate the OSD Setting Menu?
What are the OSD settings available under ‘Exposure’?
| 2nd Level Minor Items | 3rd Level Adjustment Values | Function Descriptions |
|---|---|---|
| Mode | 1. Full Auto 2. Shutter Pri 3. Iris Pri 4. Manual |
Exposure mode setting |
| Exposure Comp. | On / Off | AE Level |
| Exposure Comp. Level | -5 ~ 0 ~ 5 | The value can be adjusted after Exposure Comp. is activated |
| Spot Light | On / Off | |
| Spot Light Position | X (0~6) Y (0~4) | The value can be adjusted after Spot Light is activated |
| Shutter Pri | Adjustable when the Exposure mode is set to Shutter Pri | |
| 60/30 mode | 50/25 mode | ||
| 1/10000 | 1/10000 | ||
| 1/5000 | 1/5000 | ||
| 1/3000 | 1/3000 | ||
| 1/2500 | 1/2500 | ||
| 1/2000 | 1/1750 | ||
| 1/1500 | 1/1250 | ||
| 1/1000 | 1/1000 | ||
| 1/725 | 1/600 | ||
| 1/500 | 1/425 | ||
| 1/350 | 1/300 | ||
| 1/250 | 1/215 | ||
| 1/180 | 1/150 | ||
| 1/120 | 1/120 | ||
| 1/100 | 1/100 | ||
| 1/90 | 1/75 | ||
| 1/60 | 1/50 | ||
| 1/30 | 1/25 … down to 1/1 | 1/1 | ||
| Iris Pri | Adjustable when the Exposure mode is set to Iris Pri | |
| 1. F1.6 | ||
| 2. F2 | ||
| 3. F2.2 | ||
| 4. F2.7 | ||
| 5. F3.2 | ||
| 6. F3.8 | ||
| 7. F4.5 | ||
| 8. F5.4 | ||
| 9. F6.3 | ||
| 10. F7.8 | ||
| 11. F9 | ||
| 12. F11 | ||
| 13. F13 | ||
| 14. F16 | ||
| 15. F18 | ||
| 16. Close | ||
| Manual Gain | Adjustable when the Exposure mode is set to Manual | |
| 1. 0 dB | ||
| 2. 3 dB | ||
| 3. 6 dB | ||
| … up to 16. 45 dB | ||
| Manual Speed | Manually set the shutter. Adjustable when Exposure mode is set to Manual | |
| 60/30 mode | 50/25 mode | ||
| 1/10000 | 1/10000 | ||
| … down to 1/100 | 1/100 | ||
| Manual Iris | Manually set the iris. Adjustable when Exposure mode is set to Manual | |
| 1. F1.6 | ||
| … up to 5. F3.2 … | ||
| … up to 16. Close | ||
| Gain Limit | Max. limit value of electron gain. Adjustable when Exposure mode is Full Auto or Shutter Pri. | |
| 1. 9 dB | ||
| … up to 7. 27 dB … | ||
| … up to 13. 45 dB | ||
| Iris Limit | Max. limit value of iris. Adjustable when Exposure mode is Full Auto or Shutter Pri. | |
| 1. F2.2 | ||
| 2. F2.7 | ||
| 3. F3.2 | ||
| 4. F3.8 | ||
| 5. F4.5 | ||
| 6. F5.4 | ||
| 7. F6.3 | ||
| 8. F7.8 | ||
| 9. F9 | ||
| 10. F11 | ||
What are the OSD settings available under ‘White Balance’?
| 2nd Level Minor Items | 3rd Level Adjustment Values | Function Descriptions |
|---|---|---|
| WDR | 1. Off 2. 1 3. 2 4. 3 |
Wide Dynamic Range setting |
| Smart AE | On/Off | Available when “Auto Focus-Smart AF” is on |
| Mode | 1. Auto 2. Indoor 3. Outdoor 4. One Push WB 5. ATW 6. Manual 7. Sodium Lamp 8. 3000K 9. 4300K 10. 5000K 11. 6500K 12. 8000K |
Select the color temperature mode. 1. 4000k ~ 7000k 2. 3200k 3. 5800k 4. 1700k ~ 10000k 5. 1700k ~ 10000k 6. Custom 7. 2800k |
| One Push Trigger | ENTER | One push trigger (when Mode is One Push WB) |
| Manual Red | 0 ~ C ~ 128 | Adjustable when the white balance mode is set to Manual |
| Manual Blue | 0 ~ C ~ 128 | Adjustable when the white balance mode is set to Manual |
What are the OSD settings available under ‘Picture’?
| 2nd Level Minor Items | 3rd Level Adjustment Values | Function Descriptions |
|---|---|---|
| Picture effect | 1. Off 2. Neg 3. B & W |
Select picture effect |
| Sharpness | 0 ~ A ~ 14 | Adjust image sharpness |
| 2D NR | 1. Off 2. 1 3. 2 4. 3 |
2D Noise Reduction level |
| 3D NR | 1. Off 2. Low 3. Typ 4. Max |
3D Noise Reduction level |
| Image Mode | 1. Standard 2. LED Mode 3. Custom |
The user may customize his/her desired image mode |
| Image Mode Load | ENTER | Load parameters for Custom mode. Adjustable when Image mode is set to Custom. After selected, the corresponding Image mode parameters will be read and applied to Custom. |
| Brightness | 0 ~ A ~ 15 | Adjustable when the Image mode is set to Custom |
| Hue | 0 ~ A ~ 15 | Adjustable when the Image mode is set to Custom |
| Saturation | 0 ~ A ~ 15 | Adjustable when the Image mode is set to Custom |
| Gamma | 0 ~ A ~ 3 | Adjustable when the Image mode is set to Custom |
What are the OSD settings available under ‘Pan Tilt Zoom’?
| 2nd Level Minor Items | 3rd Level Adjustment Values | Function Descriptions |
|---|---|---|
| Pan/Tilt Limit | On / Off | Turn on/off the angle limit setting |
| Pan Right Limit | 0 ~ 170 | Limit the right angle (active when Pan/Tilt Limit is On) |
| Pan Left Limit | -170 ~ 0 | Limit the left angle (active when Pan/Tilt Limit is On) |
| Tilt UP Limit | 0 ~ 90 | Limit the upward angle (active when Pan/Tilt Limit is On) |
| Tilt Down Limit | -30 ~ 0 | Limit the downward angle (active when Pan/Tilt Limit is On) |
| Pan Flip | On / Off | Activate the reverse Pan command |
| Tilt Flip | On / Off | Activate the reverse Tilt command |
| Preset Speed | 1. 5 deg/sec 2. 25 deg/sec 3. 50 deg/sec 4. 80 deg/sec 5. 120 deg/sec 6. 160 deg/sec 7. 200 deg/sec 8. 300 deg/sec |
Set the rotation speed of the cradle head when Preset is executed |
| Preset Mode | Default / PTZ Only | ■ Default: Call the preset, execute Pan/Tilt/Zoom/Focus + picture parameters setting ■ PTZ Only: Call the preset, only execute Pan/Tilt/Zoom/Focus |
| PTZ Speed Comp | On / Off | Set the Pan/Tilt moving speed to vary from the zoom position |
| D-Zoom Limit | x1~x12 | Set limits for digital zoom |
| PTZ Motion Sync | On / Off | After turning on, operate Preset to achieve PTZ Motion Sync. Remark: This function will refer to the default speed setting, but may automatically adjust the speed due to the difference in PTZ movement range |
What are the OSD settings available under ‘D-Effect’?
| 2nd Level Minor Items | 3rd Level Adjustment Values | Function Descriptions |
|---|---|---|
| Mirror / Flip | 1. Off 2. Mirror 3. Flip 4. Mirror + Flip |
Set the mode at which the image is turned |
What are the OSD settings available under ‘Auto Focus’?
| 2nd Level Minor Items | 3rd Level Adjustment Values | Function Descriptions |
|---|---|---|
| AF Sensitivity | 1. Low 2. Middle 3. High |
For AF triggering speed, the higher the speed is, the faster AF is triggered |
How do I troubleshoot common issues with the camera?
| Problems | Causes | Solutions |
|---|---|---|
| Unable to display image on screen |
1. Check if the power connection is correct, and if the camera is powered on. 2. Check if the output cable is correctly connected. 3. Check if the back-end device (e.g., capture card or monitor) is correctly set. |
1. Make sure the power cord plug is fully inserted and the camera is not in standby mode (check LED status). 2. Reconnect the output cable. 3. Check the settings of the back-end device. |
| Abnormal screen image |
1. Check if the output cable is correctly connected. 2. Check if the back-end device setting is correct. |
1. Reconnect the output cable. 2. Check the settings of the back-end device. |
| Unable to control the camera using the remote control |
1. Check if the camera selection ID corresponds to the remote control ID. 2. Check if the IR SELECT switch on the back of the camera is set correctly. 3. Check if the battery of the remote control is low. |
1. Set the remote control ID to match the camera ID (1, 2, or 3). 2. Set the IR SELECT switch to match the remote control ID. 3. Replace the battery. |
| Unable to control the camera using RS-232/RS-422 |
1. Check if the control cable is correctly connected. 2. Check if the camera address, protocol, and baud rate settings are correct. |
1. Reconnect the control cable according to the manual. 2. Check and correct the camera address, protocol, and baud rate settings via OSD menu or DIP switch. |
How do I set the Auto Focus (AF) Frame?
- Center: Focusing will be on the center of the screen.
- Full Frame: Focusing will be calculated based on the full screen.
- Auto: The camera automatically determines the focus area.
How does Zoom Tracking work?
- Manual
- Curve Tracking
- Zoom Tracking
What is PTZ Assist?
How does Preset AF function?
What is SMART AF?
How do I enable or disable DHCP?
- Navigate to the DHCP setting in the menu.
- Use the left and right arrow keys to toggle between On (Enable) and Off (Disable).
- Press [ENTER] to apply the setting.
How do I modify Ethernet settings like IP Address, Subnet Mask, and Gateway?
- Navigate to the specific setting (e.g., IP Address) in the Ethernet menu.
- Press [ENTER] to enter modify mode.
- Select the segment or number to be modified using the up and down keys.
- Modify the value using the left and right keys or the numeric keys on the remote control.
- Repeat steps 3 and 4 for all segments.
- Press [ENTER] again to confirm the changes (this step might vary based on the OSD).
- IP Address: 192.168.100.100
- Subnet Mask: 255.255.255.0
- Gateway: 192.168.100.254
How do I set the Audio Input type?
How do I enable or disable audio output?
How do I adjust the Audio Volume?
How do I enable and set Audio Delay?
- Go to the Audio Delay setting and turn it On.
- Navigate to the Audio Delay Time (ms) setting.
- Set the delay time within the range of -1 to -500ms.
How do I set the Audio Encode Type?
- AAC
- G.711
How do I set the Audio Encode Sample Rate?
- 48 KHz (AAC)
- 44.1 KHz (AAC)
- 16 KHz (AAC)
- 16 KHz (G.711)
- 8 KHz (G.711)
How do I turn the on-screen display prompts on or off?
How do I enable or disable the IR Receiver?
How do I turn the Tally Lamp on or off?
What is the Tally CMMD Mode?
- Normal (Not linked): The indicator light switch and mode are set separately.
- If the light is on but the default mode is off, an additional command is needed to set the light mode.
- Setting the light mode when the indicator light is off will not trigger the light.
- Link:
- When the indicator light is turned on, the default mode is red light.
- Setting the indicator light mode when the indicator light is off will turn on the indicator light.
How do I change the system language?
How do I set the camera’s Initial Position upon power on?
- Last MEM: The camera lens returns to the last operated position before power off.
- 1st Preset: The camera lens returns to the first preset position (Preset 0) after POWER ON.
How do I configure the Control Device type?
- Encoder: For use with a tracking system.
- Controller: For use with a joystick controller.
What does the Motionless Preset setting do?
How do I select the Control Port interface?
How do I set the control Protocol?
How do I set the Baud Rate for serial communication?
How do I set the VISCA Address?
How do I set the Pelco D Address?
How do I set the camera’s Output Mode (Resolution and Frame Rate)?
- 3840×2160/59.94p
- 3840×2160/50p
- 3840×2160/29.97p
- 3840×2160/25p
- 1080p/59.94
- 1080p/50
- 1080p/29.97
- 1080p/25
- 720p/59.94
- 720p/50
- 720p/29.97 (Not supported on VC-A61PN)
- 720p/25 (Not supported on VC-A61PN)
- 1080i/59.94
- 1080i/50
How do I perform a Factory Reset?
How can I view the camera’s current status?
How do I connect the camera to a network via a switch or router?
- Connect one end of a network cable to the camera’s network port.
- Connect the other end of the network cable to a port on your network switch or router.
- Connect your computer to the same switch or router.
- Ensure the camera (if using DHCP) obtains an IP address from the router, or configure a static IP address on the camera within the same network range as your computer.
How do I connect the camera directly to a computer using a network cable?
- Connect one end of a network cable to the camera’s network port.
- Connect the other end directly to your computer’s network port.
- Change the IP address settings on your computer to be on the same network segment as the camera.
- The camera’s factory-preset default IP address is typically 192.168.100.100.
- Set your computer’s IP address to an unused address in the same range, for example, 192.168.100.101.
- Set the Subnet Mask on your computer to 255.255.255.0.
- You may need to set the Default Gateway on your computer, e.g., 192.168.100.1, although it might not be strictly necessary for a direct connection depending on your access method.
How do I access the camera’s web interface using a browser?
- Ensure the camera is connected to the network and powered on.
- Open a web browser on a computer connected to the same network.
- Enter the camera’s IP address in the browser’s address bar (e.g., http://192.168.100.100 for the default IP).
- Press Enter.
- You will be prompted for login credentials. Enter the administrator’s account and password.
- Default Account: admin
- Default Password: 9999
- For the first login, you may be required or prompted to change the default password via the Account Management section.
How do I view camera images using Lumens VMS Software?
- Download and Install: Download Lumens VMS software from the Lumens official website and install it on your computer.
- Network Setup: Ensure the camera and the computer running VMS are on the same network segment (e.g., both having IP addresses like 192.168.4.X).
- Turn off NDI|HX (for VC-A61PN): If using the VC-A61PN model, NDI|HX must be turned off in the camera’s settings (refer to Settings-Video section in the web interface) for VMS compatibility.
- Open VMS Software: Launch the Lumens VMS application.
- Search for Camera: Press the button for automatic device search (often depicted with a magnifying glass or network icon). The software will scan the network for compatible cameras.
- Connect to Camera: Once the camera appears in the device list (showing its name and IP address), click on it to select it.
- Start Operation: After selecting the camera, the software should connect, and you can start viewing the live image and controlling the camera through the VMS interface.
How can I view the camera’s video stream using an RTSP player (like VLC)?
- Turn off NDI|HX (for VC-A61PN): If using the VC-A61PN model, ensure NDI|HX is turned off in the camera’s settings (refer to Settings-Video section in the web interface) to enable RTSP streams.
- Identify the RTSP URL: The camera typically offers multiple streams with different codecs and ports. The common formats are:
- Stream 1 (HEVC/H.265): `rtsp://[camera IP]:8554/hevc`
- Stream 2 (H.264): `rtsp://[camera IP]:8557/h264`
- Stream 3 (H.264): `rtsp://[camera IP]:8556/h264`
- Enable Password Authentication (Optional): If you have enabled password authentication in the camera’s network settings (Settings -> Network -> RTSP Setting), the URL format changes to include username and password:
- `rtsp://Username:Password@[camera IP]:port/codec`
- Example: `rtsp://admin:9999@192.168.100.100:8557/h264`
- Open Network Stream in Player:
- In VLC: Go to Media -> Open Network Stream… (Ctrl+N).
- Enter the complete RTSP URL (including authentication if needed) into the network URL field.
- Click Play.
How do I view images using NDI Studio Monitor?
- Enable NDI|HX: Ensure NDI|HX is turned On in the camera’s web interface (Settings -> Video -> NDI|HX). Note that enabling NDI|HX may disable other streaming methods like RTSP and ONVIF discovery by non-NDI tools.
- Install NDI Tools: Download and install the NDI Tools package from NewTek, which includes NDI Studio Monitor. You can find the tools at the NewTek website (e.g., searching for NDI Tools or using provided links like `http://new.tk/NDIHX-Driver-Win`).
- Launch NDI Studio Monitor: Open the NDI Studio Monitor application on a computer connected to the same network as the camera.
- Select Camera Source: NDI Studio Monitor should automatically discover NDI sources on the network. Right-click within the application or use its menu to select your VC-A61PN camera from the list of available NDI sources.
- View Image: The camera’s video feed should appear in the NDI Studio Monitor window.
How do I log into the camera’s web page?
- Username: Enter the user account (default: admin).
- Password: Enter the user password (default: 9999). Remember to change the default password upon first login via Account Management for security.
- Language selection: Choose your preferred language (English, Traditional Chinese, Simplified Chinese).
- Remember password (Optional): Check this box to save your login credentials in the browser for future sessions.
- Login: Click the Login button to access the administrator screen.
What are the functions available in the Live View section of the web interface?
| No | Item | Function Descriptions | VC-A61P | VC-A61PN |
|---|---|---|---|---|
| 1 | Pan / Tilt setting | Adjust the Pan/Tilt position of the camera screen | V | V |
| 2 | Zoom ratio | Adjust the zoom-in or zoom-out ratio via scroll bar | V | V |
| 3 | Preview window | Display the screen currently captured by the camera | V | Support when NDI|HX is Off |
| 4 | Preset setting | Select the number first and then select SAVE or LOAD | V | V |
| 5 | PTZ Only | Enable/Disable PTZ setting ■ Disable (Default): Call the preset, execute Pan/Tilt/Zoom/Focus + picture parameters setting ■ Enable: Call the preset, only execute Pan/Tilt/Zoom/Focus |
V | V |
| 6 | Switch to Full Screen | Switch the preview window to full screen | V | Support when NDI|HX is Off |
| 7 | Power button | Turn on or turn off the camera power | V | V |
How do I manage user accounts in the web interface?
- Add user account: Enter a new username and password, select the desired Authority level (Admin, Operator, or Viewer).
- Permission setting: The permissions for each user type are:
User Type Admin Operator Viewer View images V V V Settings V V X Account management V X X - Applying setting: Click OK or Apply to add the newly created user to the list of accounts.
- List of accounts: This section displays existing user accounts. You can:
- Edit: Modify the user password and permissions (depending on your own privilege level).
- Delete: Delete the user account.
How do I configure basic video settings like Resolution, HDMI Format, and Overlay?
Remark: Preview may not be supported when VC-A61PN NDI|HX is on.
- Resolution: Select the desired output resolution and frame rate. Supported resolutions include:
- 3840×2160 59.94/50/29.97/25 fps
- 1080P 59.94/50/29.97/25 fps
- 720P 59.94/50/29.97/25 fps (VC-A61PN does not support 720p 29.97/25 fps)
- 1080i 59.94/50fps
Remark: Selecting 1080i/59.94 or 1080i/50 results in HDMI/SDI outputting 1080i, while NDI outputs 1080p (e.g., HDMI 1080i60; NDI 1080p60). - HDMI Format: Select the HDMI output color space: YUV422, YUV420, or RGB.
Remark: YUV420 can only be activated when using 4K 59.94/50 resolution. - Overlay: Configure on-screen display elements. Set the stream to display “date and time” or “custom content” and choose the display location (e.g., Top Left, Top Right).
- Apply: Click Apply to save and activate the modified settings.
How do I configure video stream settings (Camera Name, Location, NDI|HX, Streams)?
- Camera ID (Name): Modify the camera name (1-12 characters). Use only uppercase/lowercase letters and numbers; avoid “/” and spaces. Modifying this also changes the Onvif device name synchronously.
- Location: Set a location identifier (1-11 characters, e.g., Meeting Room 1). Use only uppercase/lowercase letters and numbers; avoid “/” and spaces. Modifying this also changes the Onvif device name synchronously.
- NDI|HX (VC-A61PN only): Turn NDI|HX On or Off.
- On: Enables NDI output. ONVIF discovery and RTSP/RTMP/MPEG-TS/SRT streams may be disabled.
- Off: Disables NDI output. Enables support for RTSP/RTMP/RTMPS/MPEG-TS/SRT streams and ONVIF discovery (but cannot be used with NDI Tools).
- Group Name (VC-A61PN with NDI|HX On): Assign the camera to NDI Access Manager groups. If no group is assigned, it defaults to ‘Public’. Use commas (,) to assign multiple groups (e.g., “default, 123, abc”). Studio Monitor will only discover the camera if it belongs to a group included in Access Manager’s receive settings.
- Stream 1 / Stream 2 / Stream 3 Tabs: Configure individual streaming outputs. Check “Enable StreamX” to activate. Set Codec (H.265/H.264), Resolution, Frame Rate, Bit Rate, Rate Control (CBR/VBR), and IP Ratio according to the table below.
- Preview window: Displays the current camera view (Support depends on NDI|HX status for VC-A61PN).
- Apply: Click Apply to save changes.
| Function | Streaming 1 | Streaming 2 | Streaming 3 |
|---|---|---|---|
| Encode Format | H.265 | H.264 | |
| Resolution | 4K / 1080P / 720P | 1080P / 720P / 1080i | 640 x 360 |
| Frame Rate | Setting according to the supported resolution | ||
| Bit Rate (kbps) Range | 2,000 ~ 20,000 | 2,000 ~ 20,000 | 512 ~ 5,000 |
| Bit Rate (kbps) Factory Default | 7,000 | 7,000 | 1,000 |
| Rate Control | CBR/VBR | ||
| IP Ratio | Setting according to the supported resolution | ||
How do I adjust camera Exposure settings in the web interface?
Remark: Preview may not be supported when VC-A61PN NDI|HX is on.
- Zoom ratio: Adjust using the slider at the top.
- Mode: Select the exposure control mode: Automatic, Shutter Priority, Aperture Priority, or Manual.
- Exposure Comp. Level: Adjust the exposure compensation level when in an automatic or semi-automatic mode.
- Gain: Set the gain limit (adjustable when Mode is set to Manual).
- Iris: Control the aperture size (adjustable when Mode is set to Manual or Aperture Priority).
- WDR: Set the Wide Dynamic Range level (Off, Low, Mid, High) to improve images in high-contrast scenes.
- Shutter Speed: Set the shutter speed (adjustable when Mode is set to Manual or Shutter Priority).
- Smart AE: Enable/Disable Smart Exposure. This feature is available when “Focus – SMART AF” is turned on.
How do I adjust White Balance settings in the web interface?
- Mode: Select the color temperature mode:
- Auto
- Indoor
- Outdoor
- One Push WB
- ATW (Auto Tracking White Balance)
- Manual
- Sodium Lamp
- 3000K / 4300K / 5000K / 6500K / 8000K (Preset Kelvin values)
- One Push Trigger: Click this button to perform a one-push white balance calibration when the Mode is set to “One Push WB”. Place a white object in front of the camera before triggering.
- Manual Red/Blue: Manually adjust the blue and red color temperature levels when the Mode is set to “Manual”.
How do I adjust Focus settings in the web interface?
- Mode: Select Auto (autofocus) or Manual (manual focus).
- Focus Range: Adjust the focusing range (only adjustable when Mode is set to Manual).
- AF Sensitivity: Set the sensitivity/speed of the automatic focus adjustment (e.g., Low, Middle, High).
- AF Frame: Set the area used for autofocus calculation (Auto, Center, Full Frame).
- Zoom Tracking: Set the focus behavior during zooming when in Manual Focus mode (Manual, Curve Tracking, Zoom Tracking).
- PTZ Assist: Turn On to enable autofocus check during PTZ changes in Manual mode, or Off to disable.
- Smart AF: Turn On to prioritize focusing on faces, or Off to disable.
- Preset AF: Turn On to perform autofocus after calling a preset, or Off to disable.
- One Push AF: Click this button to perform a one-shot autofocus operation when the focus Mode is set to Manual.
How do I configure image Mirror and Flip settings?
- Mirror: Select the desired automatic image flip mode:
- Off: No automatic flipping.
- Mirror: Horizontally flips the image.
- Flip: Vertically flips the image.
- Mirror+Flip: Horizontally and vertically flips the image.
How do I configure Pan, Tilt, and Zoom settings in the web interface?
- Pan/Tilt Limit: Set limits for the camera’s pan and tilt range (On/Off and specific angle limits).
- Pan/Tilt Flip: Individually set Pan Flip and Tilt Flip (On/Off) if needed for specific mounting orientations.
- Preset Speed: Set the speed at which the camera moves when calling a preset position.
- PTZ Speed Comp: Set whether the Pan/Tilt moving speed should vary based on the current zoom position (On/Off).
- Initial Position: Choose where the camera points upon power-up (Last MEMory or 1st Preset = Preset 0).
- Motionless Preset: Turn On to freeze the video output while moving to a preset, or Off for normal movement.
- D-Zoom Limit: Set the maximum digital zoom limit (e.g., x1 to x12).
- PTZ Motion Sync: After turning On, operating a Preset can achieve synchronized PTZ movement (specific behavior may vary).
How do I configure the Tally Lamp settings via the web interface?
- Tally Lamp: Enable or Disable the tally light function.
- Tally CMMD Mode: Set how the tally light interacts with RS232 commands.
- Normal (Not linked): Light switch/mode set separately from commands. Requires extra command if light is on but mode is off. Setting mode when light is off won’t trigger the light.
- Link: Light turns red by default when on. Setting the mode when the light is off will turn the light on.
What is IQ Sync?
How do I adjust Picture settings (Image Effects, Noise Reduction, etc.)?
Remark: Preview may not be supported when VC-A61PN NDI|HX is on.
- Picture Effect: Apply visual effects (Off, Neg, Black and White).
- 2D NR: Adjust the level of 2D noise reduction.
- 3D NR: Adjust the level/type of 3D noise reduction.
- Image Mode: Select a predefined image profile (e.g., Default, Custom) or customize settings.
- Image Mode Load: Reset picture parameters back to the factory default by selecting this item (available when custom settings are applied).
- Gamma: Adjust the gamma level (adjustable when Image Mode is set to Custom).
- Brightness: Adjust the image brightness (adjustable when Image Mode is set to Custom).
- Hue: Adjust the image hue (adjustable when Image Mode is set to Custom).
- Saturation: Adjust the image color saturation (adjustable when Image Mode is set to Custom).
- Sharpness: Adjust the image sharpness (adjustable when Image Mode is set to Custom).
How do I configure Audio settings in the web interface?
| No | Item | Function Descriptions | VC-A61P | VC-A61PN |
|---|---|---|---|---|
| 1 | Enable audio | Turn on/off sound (audio input/embedding) | V | V |
| 2 | Audio In Type | Set MIC In/Line In based on the connected source | V | V |
| 3 | Volume | Adjust Volume level | V | V |
| 4 | Audio delay | Turn On / Off audio signal delay feature | V | Support when NDI|HX is Off |
| 5 | Audio delay time | Set the audio signal delay time (-1~-500ms) | V | |
| 6 | Encode type | Select AAC / G.711 | V | Support when NDI|HX is Off |
| 7 | Encode sample rate | Set Encode sample rate: ➤ 48 KHz (AAC) ➤ 44.1 KHz (AAC) ➤ 16 KHz (AAC) ➤ 16 KHz (G.711) ➤ 8 KHz (G.711) |
V |
How do I configure Network settings (IP, DHCP, DNS, MAC)?
- DHCP: Set to On to obtain IP settings automatically from a DHCP server, or Off to manually configure static IP settings. Changes to other network settings are only possible when DHCP is Off.
- IPv4 Address: Enter the static IPv4 address if DHCP is Off.
- IPv4 Netmask: Enter the subnet mask if DHCP is Off.
- Gateway: Enter the default gateway address if DHCP is Off.
- DNS: Enter the DNS server address if DHCP is Off.
- IPv6 Settings: Configure IPv6 address and netmask if needed (typically obtained automatically if IPv6 is enabled on the network).
- MAC Address: Displays the camera’s physical MAC address (read-only).
How do I set up RTMP/RTMPS streaming?
- Ensure the desired video and audio settings (resolution, codec, audio enable/type) are configured under the Video and Audio settings sections. Note that audio must be enabled (Settings -> Audio -> Enable audio: On) to stream audio via RTMP. Refer to the “Audio settings” section for details, especially for YouTube streaming requirements.
- RTMP URL: Paste the RTMP/RTMPS server address provided by your streaming service platform (e.g., YouTube, Facebook Live).
- Stream Key: Paste the stream key provided by your streaming service platform.
- Require Password Authentication (Optional): Check this box if your RTMP server requires authentication (less common for standard platforms). If checked, enter the required Account and Password.
- Review the displayed Encoder Type, Resolution Format, and Server Status.
- Click Apply. The camera will attempt to connect and stream to the specified server.
How do I configure RTSP settings?
- Enable Multicast: Check this box to enable RTSP multicast streaming. This is recommended if more than 4 clients need to watch the live video simultaneously. When enabled, configure:
- IP Setting: Enter the multicast IP address (e.g., 239.255.0.0).
- Netmask: Enter the multicast netmask (e.g., 255.255.0.0).
- Require Password Authentication: Check this box to protect RTSP streams with a password. The account password used is the same as the camera’s web login password. Refer to Account Management to add/revise the account information. See the “Using RTSP Player” section for the correct URL format with authentication.
How do I set up MPEG-TS streaming?
- Check the box “Enable MPEG-TS”.
- Stream Source: Select which internal stream (Stream 1, 2, or 3) to use as the source for the MPEG-TS output.
- MPEG-TS IP: Enter the destination IP address for the stream (can be unicast or multicast).
- Port: Enter the destination port number.
Remark: The port number must be set in the range above 1024 with a maximum value of 9999. Avoid ports already used by the camera (e.g., 1935, 8080, 8554, 8556, 8557, 9090).
How do I set up SRT streaming?
- Check the box “Enable SRT Streaming”.
- Stream Source: Select which internal stream (Stream 1, 2, or 3) to use as the source for the SRT output.
- Connection Mode: Choose Caller, Listener, or Rendezvous depending on your workflow.
- URL / Stream ID / Latency / Encryption / Passphrase / Port: Configure these fields based on the selected Connection Mode and the requirements of the receiving end.
- Port: The port number must be set in the range above 1024 with a maximum value of 9999. Avoid ports already used by the camera (e.g., 8554, 8557, 8556, 8555, 1935).
- Latency: Delay time is adjustable from 20 to 8000 microseconds. The default value is 120 microseconds.
- Monitor the “Connect Status”.
How do I configure SNTP (Simple Network Time Protocol) settings?
- SNTP Server: Enter the IP address or hostname of the SNTP server you wish to synchronize time with (e.g., pool.ntp.org).
How do I change the camera’s HTTP and HTTPS ports?
- HTTP Port: Set the port for HTTP access (default is 80).
- HTTPS Port: Set the port for HTTPS access (default is 81).
How do I enable and configure Tracking Data Output?
- Check the “Enable” box.
- Choose the output method:
- Serial Output: Outputs data via the RS-232/RS-422 port. The protocol must be set to VISCA and the baud rate should be 38400 (configure these under Maintenance -> System Service).
- IP Output: Outputs data via the network. Enter the Destination IP address and Port number of the receiving application.
How do I set the camera’s Date and Time?
- Time in Camera: Displays the current date and time set in the camera.
- Set Time: Choose the method to set the time:
- Set Manually: Enter the Date and Time manually.
- Synchronize with Computer Time: Click this option to set the camera time according to the time on the computer accessing the web interface. The current computer time will be displayed.
- Synchronize with SNTP Server: Enable this option to automatically synchronize the camera time with the SNTP server specified in the Network settings. Ensure the SNTP Server address (Settings -> Network -> SNTP) and Time Zone are correctly configured.
- SNTP Server: Displays the currently configured SNTP server address (read-only here, set in Network settings).
- Time Zone: Select the appropriate time zone for your location.
- Automatically Adjust for Daylight Saving Time: Check this box if your region observes daylight saving time and you want the camera to adjust automatically.
How do I upgrade the camera firmware?
- Download the correct firmware file and the FW upgrade manual from the Lumens official website.
- Navigate to Settings -> Maintenance -> FW Upgrade.
- Click “Choose File” or “Browse” and select the downloaded firmware file from your computer.
- Click the “Upgrade” button.
- Follow the instructions provided in the FW upgrade manual. Do not power off the camera during the upgrade process.
How can I check for camera errors?
How do I configure 802.1x network security?
- Check the “Enable” box next to “802.1x setting”.
- Configure the necessary parameters:
- EAP Identify: Enter the identity credential.
- EAP Password: Enter the password credential.
- EAP method: Select the EAP authentication method supported by your network (e.g., PEAP).
- CA certificate: Import the Certificate Authority certificate if required by your EAP method by clicking “Choose File” and uploading it. Issuer DN and Subject DN details may be displayed after import.
- Available period: May display certificate validity period.
How do I perform a Factory Reset via the web interface?
How can I save and load camera setting profiles?
- Save: Click “Save” to export the current web page setting parameters to a file on your computer.
- Load: Click “Load”, then “Choose File” to select a previously saved setting profile file from your computer. Click Apply (or a similar confirmation button) to import and apply the settings from the file to the current camera. This is useful for configuring multiple cameras identically.
How do I configure serial communication protocol settings (RS-232/RS-422)?
- Control Port: Select RS-232 or RS-422 based on your connection.
- Protocol: Select the control protocol (VISCA or Pelco D).
- Baud Rate: Select the communication speed (e.g., 9600, 38400).
- VISCA Address: Set the camera address (0-7) if using VISCA protocol.
- Pelco D Address: Set the camera address (1-255) if using Pelco D protocol.
How can I reboot the camera or schedule reboots?
- Reboot: Click the “Reboot” button (next to option 1) to reboot the camera immediately.
- Disable: Select this option (2) to disable any scheduled reboot settings.
- Daily Reboot: Select this option (3), then set a specific time (HH:MM) for the camera to reboot automatically every day.
Remark: To use Daily Reboot reliably, ensure the camera’s time is accurately set and synchronized, preferably using SNTP. Go to Settings -> Date / Time to complete the SNTP server synchronization and time setup. - Timing Reboot: Select this option (4), then choose an interval (e.g., 1 HR, 2 HR) for the camera to reboot periodically.
Where can I find camera information like Firmware Version and Serial Number?
- Camera ID: The name assigned to the camera.
- Firmware Version: The current firmware version installed.
- Detail Information: May display firmware version-related component information.
- Serial No.: The camera’s unique serial number.
- Uptime: Displays the total running time of the camera since the last reboot or power-off. (Timing continues during standby; resets on reboot/power-off).
How do I set the output resolution and frame rate using the OUTPUT DIP Switch?
| ID | Resolution | Frame Rate | Remark |
|---|---|---|---|
| 0 | 3840 x 2160p | 29.97 | |
| 1 | 25 | ||
| 2 | 1920 x 1080p | 59.94 | |
| 3 | 50 | ||
| 4 | 29.97 | ||
| 5 | 25 | ||
| 6 | 1280 x 720p | 59.94 | |
| 7 | 50 | ||
| 8 | 29.97 | ||
| 9 | 25 | ||
| A | 1920x1080i | 59.94 | |
| B | 50 | ||
| C | Reserved | Reserved | |
| D | |||
| E | |||
| F |
How do I set the IR Remote Control ID using the IR SELECT DIP Switch?
| ID | Setting (Switch Position: 1 2 3) |
|---|---|
| 1 | OFF OFF OFF (Down Down Down) |
| 2 | ON OFF OFF (Up Down Down) |
| 3 | OFF ON OFF (Down Up Down) |
Troubleshooting: The camera won’t boot up (no power signal). What should I check?
- Power Cord: Make sure the power cord is securely plugged into both the camera and a working power outlet.
- PoE+ Connection: If using Power over Ethernet (PoE), ensure your network switch or injector supports and provides PoE+ (IEEE 802.3at) power, as standard PoE might not be sufficient. Verify the PoE source is functioning correctly.
Troubleshooting: There is no image output from the camera. What are the possible causes?
- Power: Check the power supply (AC adapter or PoE) is correctly connected and functioning.
- Output Signals: Confirm the output signals (HDMI, SDI, IP Stream) you are trying to view are active and correctly configured in the camera settings.
- Monitor Compatibility: Ensure the connected monitor or receiving equipment is compatible with the camera’s output resolution and signal type.
- If outputting 4K resolution, confirm the monitor equipment explicitly supports 4K input at the specified frame rate.
- Cables: Replace the video cables (HDMI, SDI) and network cables to ensure they are not faulty or damaged.
Troubleshooting: The camera image is severely delayed. How can I fix this?
Troubleshooting: RS-232 control is not working. What should I check?
- Connection: Confirm the RS-232 cable connection is correct (typically connecting the controller’s Out to the camera’s In, or using appropriate wiring for daisy-chaining if applicable).
- Baud Rate: Ensure the Baud Rate setting in the camera’s menu (or web page under System Service) is exactly the same as the Baud Rate setting on the control equipment (joystick, software, etc.).
- Protocol and Address: Verify that the Protocol (VISCA/Pelco D) and the Address (VISCA Address or Pelco D Address) set in the camera match the settings configured on the controller.
Troubleshooting: There is no image for the 3G-SDI output when the resolution is set to 3840×2160 29.97/25. Why?
Troubleshooting: How do I check if the camera can be used for Internet operation (e.g., streaming to online platforms)?
Troubleshooting: ONVIF software cannot locate the camera. What could be the issue?
- Camera Name/Location Characters: Ensure that the “Camera ID” and “Location” fields in the camera’s web interface (Settings > Video) contain only English alphabets or numbers. Using special characters or pressing the spacebar in these fields can prevent ONVIF software from discovering the machine.
- NDI|HX Status (VC-A61PN): For the VC-A61PN model, ONVIF discovery might be disabled if NDI|HX is active. Go to the web page [Setting] > [Video] > [NDI|HX] and check if it is set to [Off] if you need ONVIF functionality. Note that either NDI or ONVIF can typically be used at one time, not both concurrently for discovery/control via standard tools.
- Network: Verify the camera and the computer running the ONVIF software are on the same network subnet and that network discovery protocols (like WS-Discovery used by ONVIF) are not blocked by firewalls on the computer or network.
Troubleshooting: The Tally lamp is not working when applying RS232 settings/commands. Why?
- Setting Menu Check: Go to System -> Tally Lamp in the OSD menu and ensure it is set to ‘Enable’ or ‘On’.
- Web Page Check: Go to Setting -> Camera -> Tally Lamp in the web interface and ensure “Tally Lamp” is set to ‘Enable’.
- Tally CMMD Mode: Also check the “Tally CMMD Mode” (Normal/Link) setting, as this affects how the lamp interacts with RS232 commands (see earlier Q&A about Tally CMMD Mode).
Troubleshooting: The camera does not save relevant parameters (PTZ, AWB …) after reboot. What setting should I check?
- Setting Menu Check: Go to System -> Initial Position in the OSD menu. Ensure it is set to ‘Last MEM’ (Last Operated Position) and not ‘1st Preset’.
- Web Page Check: Go to Settings -> Camera -> Pan Tilt Zoom in the web interface. Ensure “Initial Position” is set to ‘Last MEM’ and not ‘1st Preset’.
CLICK HERE TO DOWNLOAD LUMENS VC-A61PN (01) PDF MANUAL