LIVONGO WM1500 (01) PDF MANUAL

LIVONGO WM1500 (01) PDF SUMMARY:

How do I get started with the Livongo cellular scale?

The Livongo cellular scale comes ready to use right out of the box. Your first-time setup should take only a few minutes.

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How do I use the Livongo app?

The app displays all of your weight data and trends so you can learn how lifestyle changes affect your weight. You can download it from the App Store or Google Play.

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How do I set up the scale?

1. Insert 4 AA batteries into the battery compartment on the back of the scale.
2. Place the scale on a hard surface.
3. Step on the scale with both feet.
4. When you see your weight on the display, step off.
5. A dotted line will flash.
6. When the dotted line stops, your data has been successfully sent to the Livongo app.

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How do I view my weight data?

Check out all your weight data and trends in the Livongo app.

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How do I ensure an accurate weight measurement?

• Step on the scale with clean, bare feet.
• Wear as little clothing as possible (or no clothes at all).
• Do not bend your knees when weighing yourself.
• Try to weigh yourself at the same time each day (for example, in the morning, before you eat or drink anything).
• Place the scale on a hard, flat surface (no carpet).

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What happens when I step off the scale?

When you step off the scale, it will power off automatically.

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How do I clean the scale?

• Use a dry soft cloth to wipe the dust off of this device.
• Use a wet soft cloth, dipped into water and wrung out, to wipe the dirt off of this device. Then use a dry soft cloth to dry up the device.
• Do not wash the device with water or immerse it in water.
• Do not use propellant, abrasive, or other chemicals to wipe the dirt off. This can cause the device to discolor or malfunction.

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What should I not do when maintaining the scale?

• Do not disassemble or attempt to service this device. If you have any problems with this device, please contact Livongo Member Support.
• Do not dispose of batteries in fire. Batteries may explode or leak.
• Remove the batteries if the device will not be used for a long period of time.
• Do not perform maintenance while device is in use.

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What does the error code ER1 mean and how do I resolve it?

ER1 indicates a low battery error. This error may be displayed during the weighing procedure or after the lines go around. To resolve it, check that the batteries are all brand new and not expired, and ensure that the battery compartment is clean and the battery contact terminals have no foreign material.

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What does the error code ER2 mean and how do I resolve it?

ER2 indicates a measurement error. This error may be displayed during the weighing procedure. To resolve it, make sure you are standing still during the measurement, ensure that the scale is on a hard, flat, and level surface, and take multiple measurements.

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What does the error code ER3 mean and how do I resolve it?

ER3 indicates an overload error. This error may be displayed during the weighing procedure. The Livongo scale’s maximum capacity is 440 lb (200 kg). To resolve it, take another measurement at the exact same location, take another measurement at a new location, preferably closer to a window, and take three consecutive measurements.

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What does the error code ER4 mean and how do I resolve it?

ER4 indicates a cell/network error. This error may be displayed after the lines go around. To resolve it, confirm test at the exact same location, confirm test at a new location, preferably closer to a window, and take three consecutive measurements.

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What does the error code ER5 mean and how do I resolve it?

ER5 indicates a connection error. This error may be displayed after the lines go around. It means that a network was found, but the device was unable to set up a data connection. To resolve it, confirm test at the exact same location, confirm test at a new location, preferably closer to a window, and take three consecutive measurements.

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What does the error code ER6 mean and how do I resolve it?

ER6 indicates a transmission error. This error may be displayed after the lines go around. It means that the signal is not strong enough. To resolve it, take another measurement at the exact same location, take another measurement at a new location, preferably closer to a window, and take three successive measurements.

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What does the error code ER7 mean and how do I resolve it?

ER7 indicates an internal error. This error may be displayed after the lines go around. To resolve it, check that the batteries are all brand new and not expired.

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What do the error codes ER8, 9, and 10 mean and how do I resolve them?

ER8, 9, and 10 indicate SIM, Provisioning, or Subscription errors. These are manufacturer connectivity errors. To resolve them, contact Livongo Member Support.

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What does the error code ER11 mean?

ER11 indicates that the scale has been terminated. This means that the scale has been permanently deactivated (requested by user).

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What safety instructions should I follow when using the scale?

• Do not use this scale to diagnose or treat any medical condition.
• Do not use the scale if there are cracks in the glass.
• Do not put anything else on the scale if not in use. This will consume power and reduce the battery life.
• Do not expose the scale to extremely high or low temperatures.
• Do not step on the scale if it is wet or slippery. Keep the scale clean and dry (avoid excessive humidity).

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What is the intended use of this device?

This device product is mainly designed for household use. It is intended to measure and display the weight from 110 lb to 440 lb (50 kg to 200 kg) and provide all data for clinical diagnostic purposes or reference. All data is wirelessly uploaded to your Livongo account by cellular connection to make your data management more convenient.

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What is the maximum capacity of the scale?

The maximum capacity of the scale is 440 lb / 200 kg.

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What is the resolution of the scale?

The resolution of the scale is 0.1 lb / 0.1 kg.

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What kind of batteries does the scale use?

The scale uses 4x 1.5V AA alkaline batteries (included).

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What is the battery life of the scale?

The battery life of the scale is approximately 1 year. (Battery capacity: 230 mAH. If measured once per day, each measurement takes about 46 s. The current for measurement is about 30 mA, while the current when shut down is about 30 µA.).

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What units does the scale use?

The scale uses lb.

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What is the physical size of the scale?

The physical size of the scale is 320 x 320 x 28 mm.

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What is the working environment for the scale?

The working environment for the scale is: Temperature: 10°C to 40°C; Humidity: 15% RH to 90% RH; Atmospheric pressure: 80kPa to 105kPa.

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What is the transport/storage environment for the scale?

The transport/storage environment for the scale is: Temperature: -20°C to 55°C; Humidity: ≤90% RH; Atmospheric pressure: 80kPa to 105kPa.

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What does the caution symbol mean?

The caution symbol indicates that the device is designed for use on people 12 years and older and is not intended for infants. The device is designed for use in the home healthcare environment to measure a person’s weight. This device is suitable for people who can read and understand this user guide.

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When is the use of the device contraindicated?

The device should not be used to diagnose or treat any medical condition. Any information provided by this device is not meant to treat, cure, or prevent any disease or illness from happening. If in doubt, contact your doctor. The device is contraindicated for any female user who may be pregnant. The device is contraindicated for any person who is connected to a wearable or implantable electronic device or instrument such as a pacemaker or defibrillator.

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What should I know about the scale’s data transmission function?

The scale is equipped with a data transmission function. It may emit electromagnetic energy so as to perform its intended function. Nearby portable and mobile RF communications equipment can affect the performance of the scale. The scale can interfere with electrical equipment in its vicinity.

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What should I do if I have questions about circuit diagrams or component parts?

Manufacturer will make available on request circuit diagrams, component parts list, etc.

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What warnings should I be aware of?

• No modifications of this equipment are allowed. This may result in increased EMISSIONS or decreased IMMUNITY of the scale.
• Use the device according to the user manual. Any misuse can cause electric shock, burns, fire, and other unexpected hazards.
• Use and store the device per the environmental conditions provided in the user manual. Don’t expose the device to extreme temperatures, direct sunlight, moist, or corrosive environment.
• Don’t step on the scale when your body or feet are wet, especially after bathing or showering, to prevent slipping.
• Keep the device out of reach of infants, children, and pets, since inhalation or swallowing of small parts is dangerous or even fatal.
• Don’t use the device beyond the expected lifetime because degraded sensors can degrade performance or cause other problems.
• The patient is an intended operator. The patient can measure, transmit data, and change batteries under normal circumstances and maintain the device and its accessories according to the user manual.
• The scale requires 30 minutes to warm from the minimum and cool from maximum storage temperature between uses until it is ready for measurement.
• After a drop or shock that may cause changes in the performance, please contact Livongo Member Support. Don’t open or repair the device by yourself.
• The use of heat- and cold-producing devices, such as electric heating blankets, heating pads, or ice packs, may impair the performance of the device and increase the risk of injury to the user.
• If you are allergic to plastic or rubber, don’t use this device.
• Do not use the device if it is damaged in any way. The continuous use of a damaged unit may cause injury, improper results, or serious danger.
• Don’t use near active High Frequency surgical equipment and the RF shielded room of a Medical Equipment system for magnetic resonance imaging, where the intensity of Electro Magnetic disturbances is high.
• Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
• Use of accessories, transducers, and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation.
• Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 12 in (30 cm) to any part of the equipment, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.

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How do I install the batteries?

1. Remove the battery cover on the back of the unit.
2. Insert 4 AA batteries as indicated into the battery compartment.
3. Close the battery cover.

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What should I know about battery replacement?

When the depleted battery symbol or error 1 appears, replace all four batteries with new ones. Items stored in memory are retained even if the batteries are removed. Disposal of used batteries should be carried out in accordance with the national regulations for the disposal of batteries.

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What is the warranty for the Livongo scale?

Your Livongo scale is guaranteed to be free of material and workmanship defects for a period of ONE (1) year from the date of receipt.

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What is the California Proposition 65 Warning?

THIS PRODUCT CONTAINS CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.

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What are the FCC compliance requirements?

This device, model WM1500, complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Modifications not expressly approved by Livongo Health, Inc. could void the user’s authority to operate the device.

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What should I do if I experience interference with the scale?

• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the receiver is connected.
• Consult Livongo or an experienced radio/TV technician for help. Interference from external devices has not been found to affect the Livongo scale.

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What is the device’s FCC ID?

The device contains FCC ID: XMR201707BG96.

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What is the device’s radio frequency radiation exposure information?

The device uses cellular radio frequency technology to accomplish required communications with Livongo’s server. Only operate the device in accordance with the instructions supplied. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.

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What is included in the Welcome Kit?

• 1 Weight Scale
• 1 Scale User Guide
• 4 AA Alkaline Batteries