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PDF Content Summary: E N G L I S H OWNER'S MANUAL DISHWASHER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. LDP681*** LDT780#** LDP770*** LDT680*** LDP680*** LDPS684*** LDP780*** lg.com
MFL69261722 Rev.13_031120 Copyright © 2018-2020 LG Electronics Inc. All Rights Reserved. 2 TABLE OF CONTENTS 3 PRODUCT FEATURES 4 SAFETY INSTRUCTIONS 4 IMPORTANT SAFETY INSTRUCTIONS 9 PRODUCT OVERVIEW 9 Exterior Parts 10 Interior Parts 10 Accessories 11 INSTALLATION 11 Installation Parts and Tools 12 Installation Overview 12 Product Dimensions 12 Product Specifications 13 Preparing Cabinet Opening 14 Preparing Water and Electrical Connections 15 Preparing Dishwasher 16 Attaching Installation Brackets 17 Sliding Dishwasher into Cabinet Opening 19 Connecting Water Supply Line and Power 21 Connecting Drain Hose 23 Leveling Dishwasher 25 Securing Dishwasher to Cabinet Opening 26 Final Installation Check 27 OPERATION 27 Using the Appliance 28 Control Panel 30 Cycles 31 Options 32 Cycle/Option Guide 33 Loading the Dishwasher 33 Loading the Lower Rack 35 Loading the Silverware Basket 36 Loading the Upper Rack 39 Loading the Cutlery Rack (On Some Models) 41 Adding Cleaning Agents 43 SMART FUNCTIONS 43 LG ThinQ Application 45 Smart Diagnosis™ Function 46 MAINTENANCE 46 Cleaning the Exterior 46 Cleaning the Interior 46 Seasonal Maintenance and Storage 47 Clogged Drain Air Gap or In-Sink Disposal 48 Cleaning the Filters 49 Cleaning the Spray Arms 50 TROUBLESHOOTING 50 FAQs: Frequently Asked Questions 52 User Support Videos 53 Before Calling for Service 57 LIMITED WARRANTY 57 USA 61 CANADA 65 Warranty Exceptions (U.S. and Canada)
PRODUCT FEATURES QuadWash™ System PRODUCT FEATURES 3 E N
Multi-Motion lower spray arm shoots water in various directions and at optimized intensities to reach every area G of the tub. This system provides more powerful and complete cleaning coverage. L I S H Inverter Direct Drive Motor LG's experience in motor technology results in extraordinary functionality, with advanced features like the Dual Zone option, whisper-quiet operation, energy efficiency, and durability. The simple design and high build quality of the motor make it so reliable that it's covered for 10 years under the warranty. EasyRack Plus This easy-to-use system of adjustable tines and rack height provides more flexibility and versatility when loading dishes of various shapes and sizes. Hybrid Drying System This efficient drying system does not use a heating element during the drying process resulting in superior energy efficiency and gentle care for dishes. LG ThinQ™ Download the new LG smart phone app to set options, self-diagnose and troubleshoot problems with the appliance, and access other useful features. This function uses Wi-Fi. TrueSteam™ Technology Tiny drops of purified water coat the surfaces of every dish from the steam that fills the tub, resulting in sparkling clean dishes. 4 SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION. These words mean: WARNING You may be killed or seriously injured if you do not follow instructions. CAUTION You may be slightly injured or cause damage to the product if you do not follow instructions. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed. IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following: INSTALLATION • Connect to a properly rated, protected, and sized power circuit to avoid electrical overload. • To reduce the risk of severe injury or death, follow all installation instructions. • The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes. • Disconnect the power supply line, house fuse or circuit breaker before installing or servicing the appliance. • When moving or installing the product in a different location, call qualified service personnel for installation and service. • Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation. • Moving or installation of the appliance requires two or more people. • This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft. SAFETY INSTRUCTIONS 5 • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. • This appliance must be positioned near to an electrical power supply. • Do not, under any circumstances, cut or remove the ground from the power supply line. E N G • When installing or moving the appliance, be careful not to pinch, crush, or damage the power supply line. L I S • Do not install the appliance in humid spaces. H • Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers. • Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged power supply line. • Adhere to all industry recommended safety procedures including the use of long sleeved gloves and safety glasses. • The installer must ensure that the dishwasher is completely enclosed at the time of installation. • Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses. • After installing, check the hose connection for leaks. • Do not damage or place heavy items on the power supply line of the appliance. OPERATION • Repair or immediately replace all power supply lines that have become frayed or otherwise damaged. Do not use a power supply line that shows cracks or abrasion damage along its length or at either end. • If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics customer information center. • Never unplug the appliance by pulling on the power supply line. • Do not use an extension cable or adapter with this appliance. • Do not grasp the power supply line or touch the appliance controls with wet hands. • Do not modify or extend the power cable. • If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use. • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids. • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. • If the electrical supply line is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard. • Do not abuse, sit on, or stand on the door of the appliance. • Read all instructions before using the appliance and save these instructions. • Use this appliance only for its intended purpose. 6 SAFETY INSTRUCTIONS • Do not allow children to play on, in or with the appliance. Close supervision of children is necessary when the appliance is used near children. • Do not tamper with controls. • In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately. • Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such a period, before using the appliance turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time. • Fix the drain hose securely in place. • Use only detergents or wetting agents recommended for use in a dishwasher and keep them out of the reach of children. • Do not let children eat detergent or dishwasher rinse agent. • When loading items to be washed: - Locate sharp items so that they are not likely to damage the door seal. - Load sharp knives with the handles up to reduce the risk of cuts. • Do not wash plastic items unless they are marked "dishwasher safe" or the equivalent. For plastic items not so marked, check the manufacturer’s recommendations. • Do not touch the HEATING ELEMENT during or immediately after use. • Do not operate your dishwasher unless all ENCLOSURE panels are properly in place. • Do not abuse, sit on, or stand on the door or dish rack of the dishwasher. • Do not install or store the dishwasher where it will be exposed to weather conditions. • After cleaning the dishes, turn off the faucet. Turn on the faucet again and check the connection status of water supply hose before cleaning. • Do not open the door while operating. For safety reasons, the drain pump operates if the door is opened, resulting in a longer cycle time. • Be careful not to catch your hand when closing the door of the product. • Do not plug the dishwasher into a damaged outlet. • Do not install or keep the dishwasher near electrical components or exposed flames. • Do not wash dishes exposed to gasoline, solvents or other flammable materials. • When cleaning, do not spray water on the product directly. • Do not press buttons with a sharp object such as an awl or pin. • Do not use solvent-based detergent. • Do not come into contact with the steam outlet. • Small parts, such as rack clips and filter retaining posts can be a choke hazard to small children if removed from the dishwasher. Keep out of reach of small children.
MAINTENANCE SAFETY INSTRUCTIONS 7
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner’s Manual. Use only authorized factory parts. E N • Do not disassemble or repair the appliance by yourself. G L I • Remove any dust or foreign matter from the power supply line. S H • Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply. • Remove the door before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside. • Unplug the appliance before cleaning to avoid the risk of electric shock. • Before discarding the appliance, cut off the power supply line and destroy the appliance's control panel. GROUNDING INSTRUCTIONS • For a permanently connected dishwasher: This appliance must be connected to a grounded metal, permanent wiring system, or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead to the appliance. • Connect the ground wire to the green ground connector in the terminal box. TIP OVER HAZARD • Do not use the dishwasher until completely installed. • Do not push down on the open dishwasher door. • Failure to follow these instructions may result in serious injury or cuts. SAVE THESE INSTRUCTIONS 8 SAFETY INSTRUCTIONS CAUTION To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: INSTALLATION • Install the product on a firm and level floor. • This dishwasher must be connected to a hot water supply with a temperature range between 120 °F (49 °C) and 149 °F (65 °C). This temperature range provides the best washing results and shortest cycle time. The temperature should not exceed 149°F (65 °C) to prevent damage to dishes. • Do not put the drain hose under the dishwasher during installation. OPERATION • Do not place objects on top of the appliance. • Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations. • Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance. • Do not touch draining water which may be hot. • If the drain hose and the water supply hose are frozen in winter, defrost before using the appliance. • Do not put hands, feet, or metal objects below or behind the appliance. • Do not put the drain hose under the dishwasher during installation. MAINTENANCE • If cooking oil is spilled on the exterior of the product, wipe it off immediately. Do not clean the exterior of the product with cleaners which contain alcohol, thinners, bleach, benzene, flammable liquids, or abrasives. These substances may discolor or damage the appliance.
PRODUCT OVERVIEW Exterior Parts 5 6 1 1 PRODUCT OVERVIEW 9 E N G L I S H 4 5 2 7 3 8 4 9 1 Control Panel 2 Door Handle 3 Front Cover 4 Lower Cover 5 Shipping Brace 6 Safety Cover 7 SignaLight™ 8 Base 9 Leveling Feet NOTE • Do not remove the safety cover at any time. 6 2 7 3 8 1 Control Panel & Door Handle 2 Front Cover 3 Lower Cover 4 Shipping Brace 5 Safety Cover 6 SignaLight™ 7 Base 8 Leveling Feet
• To ensure reliability, each LG dishwasher goes through thorough quality control before it leaves the factory. • You may find water droplets or water spots from this process inside your new dishwasher. SignaLight™ (Front Display) The top-control models have 3 indicator LEDs centered at the top of the front cover. • Red : Error (See the Error Codes in Troubleshooting section.) • White (steady): Normal operation. • White (blinking): Cycle has been paused. (After four minutes in pause mode, the machine turns off.) • Green: Cycle finished normally. The default “ON” setting keeps the green light on until the door is opened. If the setting is changed to “OFF”, the green light turns off after 90 seconds. To change the setting, turn the power on and press and hold the High Temp button for 3 seconds until “ON” or “OFF” appears in the display. The setting is stored until you change it.
10 PRODUCT OVERVIEW Interior Parts 1 1 2 7 Top Wash Impeller Upper Spray Arm
2 8 9 3 Lower Spray Arm 4 Filtration System 5 Detergent and Rinse Aid Dispenser 6 Drying Vent Cover
3 4 5 10 11 12 7 Tub Light (some models) 8 Cutlery Rack (some models) 9 Upper Rack 10 Silverware Basket
6 Lower Rack (appearance may vary) 11 NOTE • The silverware basket ships installed at the back of the bottom rack. For best performance, install it along the right side as shown in the Interior Parts section. • Remove all packing materials from the exterior and interior of the dishwasher before installing the appliance. 12 Steam nozzle • Press the tab to remove the cable tie by hand. Cutting the tie with a knife or scissors may damage the rack or the silverware basket. Accessories Included Accessories
32 Installation brackets (2ea) Wood screws (4ea) Hose clamp (1ea)
INSTALLATION Installation Parts and Tools Parts not Provided INSTALLATION 11 E N G L I S H
Electrical cable Water supply tube Fittings for tube Coupler Electrical tape
Air gap Wire nuts for 16-gauge wiring Tools Needed Hose clamp UL approved strain relief
Flat-blade screwdriver Phillips screwdriver Hole saw min. 2½” bit Electrical drill Gloves
Safety glasses Adjustable wrench Tape measure Utility knife Level
¼” Square drive wrench ⅜” Square drive wrench + ½” Socket Nipper Pliers Wire stripper Tubing cutter 12 INSTALLATION Installation Overview Preparing Cabinet Opening Preparing Electrical Wiring Preparing Water Supply Connection Preparing the Dishwasher Removing Lower Cover Sliding the Dishwasher into Cabinet Product Dimensions Leveling the Dishwasher Securing the Dishwasher to Countertop Connecting the Drain Hose Connecting Water Supply Connecting Power Final Check Back view Side view 23 /4" (603 mm) 3 33 /16" 5 (846 mm) 26 /8 - 26 /16" (676 - 681 mm) 5 13 24 /8" (625 mm) 5 33 /8" 5 (854 mm)
4 /2" 1 (115 mm) 5 /4" 1 (134 mm) 11 4 /2" 1 (115 mm) 2 /16" (75 mm) 15
4 /4" (120 mm) 9 /8" 3 3 4 /16"
(238 mm) 20 /16" (512 mm) 3 Water supply hose, drain hose and electric cable should be passed through this area. NOTE (119 mm)
• For easiest installation, see marked areas above for water and electrical clearances in base of dishwasher. Product Specifications The appearance and specifications listed in this manual may vary due to constant product improvements. Electrical requirement 120 V, 60 Hz AC only, minimum 15 A circuit breaker Water pressure 20 - 80 psi (140 - 550 kPa) 23 3/4"(W) X 24 5/8"(D) X 33 5/8"(H) Dimensions 603 mm(W) X 625 mm(D) X 854 mm(H) Inlet water temperature 120 °F (49 °C) minimum, 149 °F (65 °C) maximum Net weight 72 - 89 lbs. (33 - 40 kg)
Preparing Cabinet Opening This dishwasher is designed to fit a standard dishwasher opening. An opening may be needed on both sides to route plumbing and electrical connections. • To ensure proper drainage, install the dishwasher no more than 12 ft. (3.65 m) from the sink. • The location must have sufficient space for the dishwasher door to open easily and provide at least 0.1” (2 mm) between the dishwasher and the cabinet sides. • If installing the dishwasher in a corner, leave a minimum of 2” (50 mm) between the dishwasher and the adjacent wall. • The adjacent wall must be free of obstructions. • For flush installations only, you may remove the cabinet brace inside the cabinet. 1 Select a location as close to the sink as possible for easy connections to water supply line, drain hose and electrical connection. 22 22 INSTALLATION 13 2 To allow for proper clearance of plumbing and electrical, use the template included with the literature to determine the clearance on the side of the cabinet where the cabinet meets the back wall. Using a 2 1/2” diameter hole saw, E N drill a hole in the target area as shown on the G template. L I S H 3.5 '' 2.5 '' 4 '' WARNING • Installation damage is not covered by the warranty, and leaks caused by improper installation may result in property damage. • Do not use existing holes unless they are in the target area. • Failure to properly locate the hole for the water and drain lines may prevent the dishwasher from installing flush with the cabinets and could result in kinked, pinched, crushed, stressed or damaged lines. 14 INSTALLATION Preparing Water and Electrical Connections There are 2 channels in the bottom of the dishwasher for routing the water and electrical connections. As shown in the bottom view below, channel is for the water supply line, and channel is for the electrical cable. 1 Turn off the house water supply and the circuit breaker or dedicated power before connecting the dishwasher. 2 Run the water supply line along the floor 6 1/2 – 7 3/4” (165–197 mm) from the left side of the opening and tape it in place in front of the opening. 3 Run the electrical cable along the floor 14–16” (356–406 mm) from the water supply line and tape it in place. • The electrical outlet must be within 4 ft. (1.22 m) of either side of the dishwasher. • The best location for the electrical conduit is on the right side of the back wall. Re-route the electrical cable before installation if the electrical conduit pipe is longer than 3” (76 mm) and is centered on the back wall. WARNING Water Connection • Do not reuse an old hose. Use only a new hose when installing the dishwasher. The old hose could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying a new hose. Electrical Connection • Use a time-delay fuse or circuit breaker. • Operate this appliance with the correct voltage as shown in this manual and on the rating plate. • The wiring must be grounded properly. If in doubt, have it checked by a qualified electrician. • Connect the appliance using 3-wires, including a ground wire. • The appliance and outlet must be positioned so that the plug is easily accessible. • Do not use an extension cable or adapter with this dishwasher. • Do not overload the outlet with more than one appliance. • The included 16AWG wire nuts should be used. • It is the personal responsibility and obligation of the product owner to have a proper outlet installed by a qualified electrician. CAUTION • When connecting the dishwasher water supply line to the house water supply, sealing tape or compound should be used on pipe threads to avoid leaks. Tape or compound should not be used on compression fittings. • Connect the dishwasher to a hot water supply with a temperature range between 120 °F (49 °C) and 149 °F (65 °C). This temperature range provides the best washing results and shortest cycle time. To prevent damage to dishes, the temperature should not exceed 149 °F (65 °C). • Water supply pressure must be between 20 psi and 80 psi (140–550 kPa). If the water supply pressure exceeds 80 psi, a pressure reducing valve must be installed. Otherwise premature failure of the inlet valve may occur. Preparing Dishwasher WARNING • Do not remove safety cover . Removal can result in fire, electric shock or death. Releasing Drain Hose Remove the twist tie holding the drain hose to the back of the shipping brace. INSTALLATION 15 Removable Shipping Brace The rear shipping brace can be removed if additional clearance is needed when installing the dishwasher under a low countertop. E N G L I S H Removing Lower Cover 1 Remove the screws at either side which attach the lower cover to the dishwasher. 2 Remove the lower cover. 3 If there is insulation padding behind the lower cover, remove it. 4 Set the parts aside until the installation is complete. CAUTION • If you lay the dishwasher on its back, do so carefully to avoid damaging the drain hose and the tub. 16 INSTALLATION Removing Packing Materials from the Interior Remove all packing materials from the interior of the dishwasher before installing the appliance. 3 2 Attaching Installation Brackets For countertops made of wood or other material that will not be damaged by drilling, use the metal installation brackets provided. For countertops made of granite, marble, or other materials that could be damaged by drilling, use the wood screws to attach the dishwasher to the cabinet. See installation instructions in Securing Dishwasher to Cabinet Opening. NOTE • Installation brackets and screws can be found in the silverware basket. 1 Insert the tabbed end of the installation brackets into the slots in the upper frame. Rotate the brackets until the tabbed ends are facing up. 2 Bend the tabs on the brackets to secure them to the frame using a pair of needle nose pliers. Sliding Dishwasher into INSTALLATION 17 NOTE Cabinet Opening CAUTION • Do not pull or lift the dishwasher using the handle . Doing so can damage the door and hinges. • Do not push the door of the dishwasher with knees when sliding the dishwasher into position. Doing so can damage the front cover. • Do not push the top of the dishwasher. Doing so can damage the interior of the dishwasher. • Open the door and grab the body frame and the top front opening of the tub to move or lift the dishwasher. E N G L I S H 1 Align the dishwasher with the opening. Make sure the water supply line and electrical cable are in the correct positions to slide into their channels properly. 2 Smooth out or pad the edges of the hole drilled for the water supply to avoid damaging the drain hose. 18 INSTALLATION 3 Make sure the drain hose is straight before feeding the end of it through the hole for the water supply. As you slide the dishwasher into the opening, you will want to slowly pull on the drain hose from inside the cabinet to take up some slack. Be careful not to kink, pinch, crush or stress the drain hose during installation to avoid leaking and water damage. 4 Gradually slide the dishwasher into the opening, making sure that the water supply line and electrical cable are passing freely through the channels and do not get caught under the dishwasher. • As you slide the dishwasher into the opening, stop periodically (or have an assistant help) to take up the slack by pulling the drain hose farther into the cabinet. CAUTION • To avoid malfunctions or leakage, it is important that the drain hose not get kinked, pinched, stressed or crushed behind or under the dishwasher or inside the neighboring cabinet. • Damage resulting from improper installation is not covered under the warranty. 5 Remove the tape from the water supply line and the electrical cable. Connecting Water Supply INSTALLATION 19 NOTE Line and Power Connecting Water Supply Line 1 With the home water supply turned off, connect the water supply line to the inlet valve on the left front of the dishwasher. CAUTION • Tape or compound should not be used on dishwasher inlet valve. 2 Tighten the compression nut. 3 Slide the water supply line back through the channel, pulling gently from inside the cabinet to make sure the line is not kinked, pinched, stressed or crushed. Connecting Power The dishwasher should have a dedicated properly grounded branch circuit to connect the 3 wire setup which includes the ground wire. If a 3-prong power supply is used, it should be in an accessible location adjacent to the dishwasher within 4 ft. (1.22 m) of the dishwasher side and not behind the dishwasher. • The best location for the electrical conduit is on the right side of the back wall. Re-route the electrical cable before installation if the electrical conduit pipe is longer than 3” (76 mm) and is centered on the E back wall. N G L 1 Turn off electrical power to the unit at the circuit I S H breaker. 2 Use a Phillips screwdriver to remove the screw from the junction box cover and remove the cover. 3 Use a Phillips screwdriver to remove 2 screws . 4 Remove the junction box from the appliance. 20 INSTALLATION 5 Insert a strain relief through the hole in the junction box. Tighten the ring nut to secure it in place. 6 Insert the electrical cable through the hole in the strain relief. Tighten 2 screws to secure the cable. 7 Pull the existing wires through the openings in the junction box. Tighten 2 screws to reassemble the junction box in the appliance. 8 Pair the white, black, and green wires to the matching colored wires from the dishwasher. Then twist on the provided wire nuts tightly to connect the corresponding wires. 9 Wrap electrical tape around each connection. 10 Fold the connected wires back into the junction box and screw on the junction box cover. WARNING • Verify that the black wire is hot (120 V). If not, or if you are unsure of the power supply, have it checked by a licensed electrician. CAUTION • Do not leave stripped wire exposed. Trim stripped wire to fit completely inside wire nuts. Connecting Drain Hose If the end of the drain hose does not fit the drain line, use a heat and detergent resistant adapter (not supplied). These may be obtained from a local plumbing supply store. • Cut the adapter so the end matches the size of the drain connection. NOTE • For drain hose installation, use the screw style hose clamp provided with this dishwasher in the silverware basket. • If connecting the dishwasher’s drain hose to the garbage disposal, be sure to follow your garbage disposal’s manual for proper installation instructions. Drain Hose Requirements • Follow local codes and ordinances. • Do not exceed 12 ft. (3.65 m) distance to drain. • Do not connect drain hoses from other appliances to the dishwasher’s drain hose. • If an extension drain hose is required, use a 5/8” or 7/8” inside diameter, 2-3 ft. length hose and a coupler for connecting the two hose ends. INSTALLATION 21 Connecting to Disposal without Air Gap The height of the drain hose end must be at least 12” (305 mm) and within 40” (1016 mm) from the base of E N the dishwasher to avoid water being siphoned from G the tub. L I S H 1 Remove the knockout plug on the disposal with a hammer and screwdriver. 2 Remove the knockout plug from the disposal. CAUTION • If the knockout plug has not been removed, the dishwasher will not be able to drain properly. 22 INSTALLATION 3 Attach the drain hose to the disposal with the hose clamp provided. Move the hose clamp into position and tighten it with a flat-blade screwdriver. Connecting Waste Tee without Air Gap The height of the drain hose end must be at least 12” (305 mm) and within 40” (1016 mm) from the base of the dishwasher to avoid water being siphoned from the tub. 1 Remove the knockout plug with a hammer and screwdriver. CAUTION • If the knockout plug has not been removed, the dishwasher will not be able to drain properly. 2 Attach the drain hose to the waste tee with the hose clamp provided. Move the clamp into position and tighten it with a flat-blade screwdriver. Connecting to Disposal or Waste Tee with Air Gap 1 Remove the knockout plug with a hammer and screwdriver. 2 Connect the end of the drain hose to the air gap with the hose clamp provided. Move the clamp into position and tighten it with a flat-blade screwdriver. • This avoids water being siphoned from the tub. 3 If it is not connected, attach the rubber hose connector to the disposal or waste tee with a hose clamp (not provided). Leveling Dishwasher Check that the dishwasher is level and adjust the leveling feet if necessary. CAUTION • Failure to level the dishwasher may result in leakage, problems closing the door, or noise. • Where the cabinet opening is narrower than recommended (see Preparing Cabinet Opening), the dishwasher must be carefully leveled and aligned so that the dishwasher is supported fully by the 3 leveling feet and is not hanging from the installation brackets. Failure to do so can result in leaks from the front of the dishwasher, AE errors, difficulty in closing the door, or failure to operate. Checking Leveling To check that the tub is level from front to back, remove the lower rack and pour 169 oz. (5 L) of water into the bottom of the tub. The water level should be near the center of both tub lower indentations at the front. INSTALLATION 23 With the lower rack removed, place a level on the inside wall of the tub to check that the dishwasher is level from side to side. • If you do not have a level, try using a smartphone level application instead. E N G L I S H Make sure that the gap between the tub walls and the door liner is the same on either side. 24 INSTALLATION Adjusting Leveling Feet Adjust as needed until the dishwasher is completely leveled. Adjusting Front Leveling Feet • Use a flat-blade screwdriver to turn the front leveling feet and adjust the front of the tub. • Turn the front leveling feet clockwise to raise the front of the tub and counterclockwise to lower it. • The adjustments work identically for both front leveling feet. When the flat-blade screwdriver is unavailable, use a 1/4” square drive wrench( ) or 3/8” square drive wrench( ) with 1/2” socket( ) to turn the front leveling feet and adjust the front of the tub. Adjust the front and rear leveling legs until they are all in firm contact with the floor. Failure to level the dishwasher may prevent the door from closing properly and the dishwasher will not turn on. Adjusting Rear Leveling Foot • Use a Phillips screwdriver to adjust the rear leveling foot and the rear of the tub using the center screw at the base of the appliance in the front. • Turn the center screw clockwise to raise the rear of the tub and counterclockwise to lower it. NOTE • To avoid damaging the screw, do not use an electric screwdriver. Securing Dishwasher to Cabinet Opening There are 2 options for securing the dishwasher. If the countertop is made of wood or a material that can safely be drilled into, secure the dishwasher to the countertop with the provided brackets. If the countertop is granite, marble, or a material that cannot be drilled into, secure the dishwasher to the cabinet frame with the provided wood screws. CAUTION • Ensure the dishwasher is level and all leveling feet are in firm contact with the floor before attaching the dishwasher to the countertop or cabinet. If the dishwasher is not leveled properly, the door may not close properly or water may leak. NOTE • Installation brackets and screws can be found in the silverware basket. • Use a magnetic screwdriver. • Cover the filter hole with towels to prevent screws from falling down into the pump. Securing Dishwasher to Countertop Use the bracket screws provided to secure the brackets at the top of the dishwasher to the underside of the wood countertop. If desired, the dishwasher can also be secured to the cabinet frame using the instructions which follow. INSTALLATION 25 Securing Dishwasher to Cabinet Frame 1 Remove the 2 plastic caps from the mounting bracket access holes. E N G L I S H 2 Drive a wood screw through the mounting bracket and into the cabinet frame. 3 Reinstall the plastic caps. 26 INSTALLATION Final Installation Check Check if the dishwasher is properly installed. 1 Turn on the circuit breaker. 2 Turn on the house water supply. 3 Make sure that the door opens and closes smoothly. • If necessary, level the dishwasher again. • If the door will not close, make sure the rack is level. CAUTION • Only install the lower cover provided with the dishwasher. Do not install cabinet baseboard as it may cause noise and leakage. Installation Check Error Codes Refer to the chart below before calling for service.
• Make sure that all packaging materials have been removed. 3 2 4 Power on the dishwasher and run a Turbo cycle to verify proper operation. 5 Check for leaks at the drain hose and water supply connection.. 6 If a water leak is detected, press and hold the Start button for 3 seconds to cancel the wash cycle and automatically drain the water from the dishwasher. Tighten all water connections and run another cycle. Repeat until no leaks are detected. 7 Replace the lower cover. Error Code OE Error IE Error Possible Cause and Solution Drain hose is kinked or pinched. Feed the drain and water supply hoses through the hole under the sink. Then gradually slide the dishwasher into the cabinet while pulling on the hoses under the sink to take up any slack. This helps avoid kinking the hoses or trapping them beneath the dishwasher. Drain hose is connected to the disposal without removing the knockout plug. Remove the knockout plug from the disposal. Waste tee or disposal is clogged. Remove knockout plug on the waste tee or disposal. Water supply line is kinked under dishwasher. Feed the drain and water supply hoses through the hole under the sink. Then gradually slide the dishwasher into the cabinet while pulling on the hoses under the sink to take up any slack. This helps avoid kinking the hoses or trapping them beneath the dishwasher. House water supply is not turned on. Turn the water faucet on.
OPERATION Using the Appliance Before Using the Appliance • Read the Important Safety Instructions. • Connect to the hot water supply only. The water supply temperature should be a minimum of 120°F (49°C) for better washing performance and shorter cycle time. • Follow the instructions for loading the dishwasher to ensure effective cleaning. • Remove insoluble items such as bones, toothpicks, and pieces of paper while loading the dishwasher. When Loading the dishwasher 1 Only load items that are dishwasher-safe. 2 Remove solid, burned-on scraps from dishes prior to loading in the dishwasher. 3 Place items with deep dish bottoms at an angle to help water run off and speed the drying process. NOTE • Do not load utensils that are not heat-resistant or have decorative metal trim. Quick Start 1 Load the dishes Scrape the dishes free of excess food, bones, and any other hard, non-soluble residue. Pull each rack out and load the dishes as described in this manual. 2 Measure the detergent Using the guidelines in this manual, fill the detergent cup with the recommended amount of detergent and close the lid. If a prewash is desired, the recess on top of the lid should also be filled with detergent. 3 Close the door 4 Turn on the dishwasher To turn on the display panel, press the Power button. 5 Check the Rinse Aid The Rinse Aid icon will flash if the level of rinse aid in the dishwasher is low. Add rinse aid if the level is low to maintain the effectiveness of the dry cycle. OPERATION 27 6 Select the cycle and options Select the cycle and options that best fit the load by referring to the Cycle guide. The display will show the estimated time for the cycle and options selected. E N G L 7 Operate the dishwasher I S H • Method 1 - Press the Start button and then close the door in less than four seconds to operate the dishwasher. If the door is not closed within four seconds, the white LED with time flashes, an audible tone is heard, and the cycle does not start. • Method 2 - Close the door first and then press the Start button to operate the dishwasher. - If the door is opened during the cycle, the dishwasher will stop. To resume the cycle, see methods 1 and 2 above. NOTE • If the door is opened during the cycle and is not closed within four seconds after selecting the Start button, or if the door is closed without pressing the Start button, the white LED with time flashes, an audible tone is heard, and the cycle does not start. 8 End of cycle When the cycle is complete, a chime will sound and the display will show End until the door is opened or Power is pressed. To save energy, press and hold High Temp for three seconds to set the End display to automatically turn off a few minutes after the cycle ends. CAUTION • Do not open the door during operation or immediately after it has completed the wash cycle as the steam build up may cause scalding as the door is opened. NOTE • Empty the lower rack first and then the upper rack. This will avoid water dripping from the upper rack onto dishes in the lower rack. Auto-Off The dishwasher automatically turns off after four minutes of inactivity if paused or if no cycle is started.
28 OPERATION Control Panel 1 2 4 3
1 Power • Press the Power button to turn power on and off. • After the cycle is complete, the power automatically turns off for purposes of safety and economy. • If there is a power surge, power outage, or disruption of any kind, power is automatically turned off for safety. • When power is connected again, it will turn on automatically and resume the cycle. 2 Display • : Digital Display - The digital display on the control panel shows the ESTIMATED cycle time. When the cycle and options are selected, the display shows the total estimated time to complete those selections. During operation, the display shows the remaining estimated operating time. NOTE • The estimated time shown on the display does not include delay times for heating water, etc. • If Delay Start is selected, the display shows the delay time in hours. • Cycle time may vary depending on the soil level of your load. • : Control Lock - The Control Lock feature helps prevent settings from being changed during a cycle. Selecting this feature locks all of the buttons, except for the Power button, on the control panel. This feature does not lock the door. - While a cycle is running, press and hold Half Load and Energy Saver simultaneously for three seconds to activate or deactivate Control Lock. • To start a new cycle, deactivate Control Lock. • : Rinse Aid Icon - This icon illuminates when the rinse aid level is low. The LED automatically shuts off when the rinse aid is refilled or the level is set to 0. • Refer to the Rinse Aid Dispenser Adjustment section. • :Machine Clean & Sanitized Icon a Machine Clean - This cycle is for cleaning the inside of the dishwasher. Use the cycle without dishes in the machine. It eliminates residual soils, odor, white spots, and other dirt. Add citric acid or another cleaning agent for more effective results. - Press and hold Heavy for three seconds to activate. NOTE - This icon flashes during cycle setup every 30 cycles. To activate or deactivate the icon, press the Delicate button for three seconds. b Sanitized (on some models) - If the Steam option is added to a cycle, this icon indicator stays lit at the end of the cycle if the dishes were properly sanitized. • : Wi-Fi - When the appliance is connected to the internet through a home Wi-Fi network, this icon illuminates. - Press and hold Delay Start for approximately three seconds to connect to the network. 3 Cancel • The drain pump activates and the cycle cancels. Once the dishwasher finishes draining, the power turns off. • Press and hold Start for three seconds to activate. 4 Start • To operate the machine, either press Start and close the door within four seconds or close the door and press Start. • If Start button is not pressed to start the cycle, an alert will sound. Chime On/Off • To activate or deactivate the button sounds, press and hold Dual Zone and Energy Saver simultaneously for three seconds. The error alert sound cannot be turned off. OPERATION 29 E N G L I S H 30 OPERATION Cycles Select your desired cycle. Auto This cycle senses the soil amount and soil toughness and is optimized to achieve the best cleaning. Heavy This cycle is for heavily soiled dishes and dishes with hardened on soil. The Heavy cycle defaults to the strongest spray intensity and uses it to wash heavily soiled dishes. • This cycle has the added power of steam. Delicate Use this cycle to clean delicate items such as fine china and stemware. • This cycle has the added power of steam. Refresh This cycle freshens up and warms dishes that have been unused for a long time. • Do not use detergent when using this cycle. Normal This cycle is for moderately soiled, everyday loads. Select the Night Dry option if leaving dishes overnight. Press and hold Extra Dry for three seconds to activate Night Dry. • After the cycle ends, the fan runs for an hour to help vent the warm, moist air in the tub. You can stop the fan by opening the door after the cycle ends. Turbo This cycle will clean heavily soiled dishes in an hour using slightly more energy and water. • This cycle does not have drying. Select the Extra Dry or Night Dry option or another cycle for better drying. Download Cycle Use a dedicated cycle downloadable via Wi-Fi or NFC. NOTE • Only the cycle code for the current Download cycle appears on the appliance. See the smartphone app for cycle codes, names, and more information about the available cycles. - Default Cycle : P1. Pots & Pans Machine Clean This cycle is for cleaning the inside of the dishwasher. Use the cycle without dishes in the machine. It eliminates residual soils, odor, white spots, and other dirt. Add citric acid or another cleaning agent for more effective results. • Press and hold Heavy for three seconds to activate. Rinse This cycle is a quick rinse for dishes that will not be washed immediately. The cycle rinses dishes that have excess soil to soften dried on residue. Rinsing the dishes helps prevent odors in the dishwasher. No detergent should be used. • This cycle does not have drying. • Press and hold Normal for three seconds to activate. Express This cycle will quickly clean lightly soiled dishes. (Time : 34 minutes) • This cycle does not have drying. Select the Extra Dry or Night Dry option or another cycle for better drying. • Press and hold Turbo for three seconds to activate.
Options High Temp OPERATION 31
Select the desired cycle button and then select the options for that cycle. Dual Zone This option automatically sets the spray intensity to soft for the upper spray arm and strong for the lower spray arm. Place heavily soiled dishes like plates and bowls in the lower rack and lightly soiled dishes like cups and small plates in the upper rack to get the best results. Half Load This option washes intensively by selecting the upper or lower racks. For small loads, use just the upper or lower rack to save energy and time. By pressing the Half Load button, the settings , and the cancellation of the Half Load option are available. Energy Saver This option saves energy by reducing the wash and rinse temperatures. Wash time is increased to maintain wash performance. Do not use this cycle with heavily soiled dishes. Steam This option adds steam at the start of the cycle to improve wash performance. If the Steam option is added to a cycle, the indicator stays lit at the end of the cycle if the dishes were properly sanitized (on some models). If the dishwasher could not properly sanitize the dishes because the Steam option was not selected, the cycle was interrupted or the water could not be heated to the required temperature, the indicator will not light up at the end of the cycle. Open and close the door or press POWER to turn the indicator off. NOTE • This high temperature rinse sanitizes dishes and glassware in accordance with the NSF/ANSI Standard 184 for residential dishwashers. Certified residential dishwashers are not intended for use in licensed food establishments. Only sanitizing cycles have been designed to meet the requirements for soil removal and sanitization efficacy. There is no intention, either directly or indirectly, that all cycles on a certified machine have passed the sanitization performance test. Raises the main wash temperature to improve cleaning. E N G Extra Dry L I S H Select the Extra Dry option for better drying performance. This option adds extra drying time to the cycle and raises the heated rinse temperature. • When the rinse aid is empty, the Extra Dry option is selected automatically. Night Dry Dishes are often left in the dishwasher overnight after the cycle ends. This can result in the steam inside the tub condensing on dishes, leaving them wet. The Night Dry option runs the ventilation fan periodically to help vent the steam from the tub. • Press and hold Extra Dry for three seconds to activate. • The Night Dry option is selected by default on all cycles for which it is available, except the Normal cycle. • To add the Night Dry option to the Normal cycle, press and hold Extra Dry for 3 seconds Delay Start The Delay Start feature delays the start of a selected cycle. Each time the Delay Start button is pressed, the delay time increases by an hour. The delay time can be set from 1 to 12 hours, in one-hour increments.
32 OPERATION Cycle/Option Guide The cycle guide below shows the available options for each cycle. Cycle Auto Heavy Delicate Refresh Normal Turbo Express Rinse Machine Clean Soil Level all levels heavy light light all levels heavy light light
*Water Usage **Wash Time with 13.8- 24.5 L 3.6- 6.5 gal 26.9- 32.0 L 7.1- 8.4 gal 19.7- 24.8 L 5.2- 6.6 gal 7.8 L 2.1 gal 9.2- 25.9 L 2.4- 6.8 gal 27.5 L 7.3 gal 20.4 L 5.4 gal 6.8 L 1.8 gal 12.3 L 3.2 gal
Options (Mins.) 89 - 226 140 - 224 95 - 148 59 - 79 98 - 215 59 - 121 34 - 103 12 82 Dual Zone Half Load ***Energy Saver High
Available Options Temp Steam Extra Dry Night Dry Delay Start
* Actual water consumption will vary depending on soil level and hardness of water. ** The actual running time and cycle time displayed may change depending on options chosen, soil level, water temperature, and hardness of water. Therefore, display time and actual running time can be different. *** Energy Saver cannot be used at the same time as Extra Dry or High Temp. : Extra drying time only, no added high-temperature rinse. : ON by default. NOTE • Options are not available for Download Cycle.
Loading the Dishwasher The extra tall tub allows loading of dishes, pans, or other utensils up to 14" high. For effective washing performance, always follow these instructions. • Remove large particles of food debris from plates including bones etc. before loading. • Soak items with burnt on food prior to loading in the dishwasher. • Place deep pots or dishes upside down. • Make sure that all items do not touch each other. Non-Dishwasher Safe Items The combination of high water temperature and dishwasher detergents may damage certain items. Do not wash the following items in the dishwasher. • Copper or anodised aluminium • Hand painted silver or gold leaf crockery • Wood or bone handled utensils • Iron or non rust proof utensils • Plastic items which are not dishwasher safe • Expensive ware such as silver and dishes with golden rings • Fragile item such as crystal glasses CAUTION • Do not place pots or pans with plastic handles in the appliance as the handles may deteriorate due to the heat and detergent. • Waterproof or long lasting lipstick smudges on glasses may not be removed during the wash. OPERATION 33 Loading the Lower Rack Loading 10 Place Settings E N G L I S H Loading 12 Place Settings Lower Rack Loading Tips: • Plates should be positioned upright and facing the center of the rack and pots, pans and large dishes must be turned upside down. • Load dinner plates, dishes, soup bowls etc. between the tines. • Load cookie sheets, cake pans and other large items on the sides or back of the rack. Loading these items in the front of the dishwasher can prevent the water spray from reaching the detergent dispenser. • Make sure that pot handles and other large items do not stop the rotation of the spray arms. • The lower rack should not be used for small items such as cups, wine glasses, or small plates. These items should be loaded in the upper rack. • Make sure that large items do not interfere with the rotation of the spray arms, and do not prevent the detergent dispenser from opening. 34 OPERATION Folding Down the Lower Tines Fold tines down to fit larger dishes; pull tines back up to fit smaller dishes. Case 1 Case 2 Loading Dishes & Pots Loading Pots & Bowls NOTE • The silverware basket ships installed at the back of the bottom rack. For best performance, install it along the right side as shown. Loading the Silverware Basket The silverware basket has separators to avoid scratching and tarnishing of delicate silverware. Loading 10 Place Settings OPERATION 35 Silverware Loading Tips: • For best cleaning results, use the top separators in the basket when loading silverware. The separators will prevent nesting of silverware. E N • Load sharp items, such as knives, pointing down. G L • When unloading the dishwasher, it is best to start I S with the silverware basket. Doing so will prevent H water droplets from falling on your silverware from the upper rack.
5 5444 3 3 3 4 6 55 2
1 5 3 2 2 2 3 4 4 5 1
5 5 4 4 6 2 2 2 2 6 2 4 4 5 5 WARNING • Be careful when loading and unloading sharp items. Load sharp knives with the handles up to reduce the risk of personal injury.
Loading 12 Place Settings
5444 334 6 55
1 53 5 6 2 2 2 2 2 4 4 5 1
1 5 4 4 2 2 6 2 4 4 5 1
36 OPERATION Loading the Upper Rack Loading 10 Place Settings Loading 12 Place Settings Upper Rack Loading Tips: • Place cups and glasses in the rows between the rack tines. Placing them over the rack tines can lead to breakage and water spots. • To avoid chipping, do not let stemware touch other items. • Place items so that the open end faces down for cleaning and drying. • Do not stack items on top of each other. • Use the upper rack for small or delicate items such as small plates, cups, saucers, glasses, and dishwasher-safe plastic items. • Cups, glasses, and bowls must be positioned upside down. • Extra cups or cooking utensils can be laid on the fold down cup racks, which may also provide support for long-stemmed glasses. • Make sure items do not interfere with the rotation of the spray arms above and below the upper rack. • When loading larger items in the upper rack, such as wine glasses or taller cups, it may be necessary to remove the cutlery rack if one is present. Loading the Cup Rack (On Some Models) Some models have cup racks that provide support for long-stemmed glasses. The cup racks can be folded up out of the way for tall glasses.
Removing and Replacing Cup Racks (On Some Models) The left and right cup racks are interchangeable and can be removed. 1 Slide cup rack down into its closed position. 2 Locate assembly slot on cup rack and firmly pop rack off support bar on that side. • The rack on the left pops free at the back. The rack on the right pops free at the front. Assembly slot 3 Slide cup rack off support bar on opposite side. 4 Reverse instructions to replace cup rack. OPERATION 37 Folding Down the Upper Tines Fold tines down to fit larger dishes; pull tines back up to fit smaller dishes. E N G L I S H Loading Dishes & Pots
38 OPERATION Height Adjustable Upper Rack The upper rack adjusts up and down. Raise the upper rack to allow items up to 14" tall in the lower rack. Lower the upper rack to allow dishes up to 12" tall in the upper rack. The dishwasher ships with the upper rack raised. There are three available positions for adjusting the height of the upper rack to create more space. 3 2 1 3 2 1 Lowering the Rack: Hold the rack at the center of each side to support its weight. Then, push the button on each side to release the rack and lower it to the lower position. Raising the Rack: Lift the rack at the center of each side until the rack locks into place in the upper position. It is not necessary to lift the lock levers to raise the rack. WARNING • Before adjusting, ensure the rack is empty of all dishes. Otherwise dishes may get damaged or you may be injured. NOTE • Raise the upper rack without pushing the buttons on each side. Pushing the buttons when raising the rack will prevent the rack from locking into position. • To set the rack to the middle position, it may be easier to lower the rack all the way down and then raise each side of the rack individually until it clicks into place. • Before pushing the upper rack into the dishwasher, ensure the rack height is the same on both sides. If the height is not the same on both sides, the dishwasher door will not shut and the upper spray arm will not connect to the water inlet. • There is a 24 5/8 inch (56 mm) gain in height when the upper rack is moved to the lower position. • After adjusting the rack levels, check that the spray arms are free to rotate. • With the lower position of the upper rack, check if the bottom part of upper rack including spray arm is not disturbing items on the lower rack. • When the upper rack is in the lower position, push in the upper rack first, and the lower rack later. • Pull out the lower rack first, and the upper rack later. • Raise the upper rack without pushing the buttons on each side. Pushing the buttons when raising the rack will prevent the rack from locking into position. • To set the rack to the middle position, it may be easier to lower the rack all the way down and then raise each side of the rack individually until it clicks into place. Removing the Snap-In Gliding Upper Rack (On Some Models) These instructions are for models with snap-in rack supports rather than wheeled rack supports. CAUTION • The snap-in upper rack should only be removed for servicing. If you need to remove the rack, wear gloves and handle the screwdriver carefully to avoid personal injury or damage to the dishwasher. 1 Pull the upper rack out until it stops. Remove any contents from the rack. 2 To remove the front rack supports from the rails, push the front hooks open with a flat-blade screwdriver while pulling the front of the rack up to snap the front rack support out of the hooks. Repeat to snap the front support out on the opposite side. 3 To remove the back rack supports from the rails, hold a side rail with one hand, lift the front of the rack, and firmly push the rack back to snap the support out of the hooks in the rear. Repeat on the opposite side. 4 To replace the rack, place the back rack supports behind the rear hooks and pull the rack forward to snap the supports into the hooks. Then align the front rack supports with the front hooks and push the front of the rack down to snap the supports into the front hooks. OPERATION 39 Loading the Cutlery Rack (On Some Models) The cutlery rack is best suited for flatware and most E cooking or serving utensils. It can also fit small prep N bowls and lids. The separators on the cutlery racks G L help keep flatware separated to avoid damage and I S improve cleaning. H NOTE • For best cleaning performance, place flatware in the silverware baskets. Heavily soiled utensils or items with baked on foods should be placed in the middle rack or spoon basket for best performance. Loading 10 Place Settings CAUTION • Do not place bowls in the center of the cutlery rack. The door may not close properly, resulting in leakage.
40 OPERATION Height Adjustable Tray (On Some Models) The tray on the left side can be adjusted to a high or low position to accommodate utensils or cutlery of different sizes. Remove dishes before adjusting the tray. Adjust the tray by sliding the lever. Removing the Cutlery Rack The entire cutlery rack can be removed if more space is needed on the upper rack for larger items. Always remove the cutlery from the rack before removing the rack. Pull the rack out to the end of the rails. Then, lift the front of the rack so that the rollers clear the stop on the end of the rail. The rack can now be slid forward and removed from the rails. WARNING • Be careful when loading and unloading items with sharp edges. Load sharp knives with the blade down to reduce the risk of injury.
Adding Cleaning Agents OPERATION 41 WARNING Adding Detergent to the Dispenser • Remove the label on the dispenser prior to running the dishwasher for the first time. • The amount of detergent needed depends on the cycle, load size, and soil level of dishes. • Put detergent into the detergent compartment before starting any cycle, except the Rinse cycle. 1 Push the button on the dispenser lid to open the cover. 2 Add dishwashing detergent to the main wash compartment until the level is between the lines marked 15 and 25. • Fill to over the 25 line for hard water or heavily soiled loads. • Fill to the 15 line for soft water or lightly soiled loads. 25 15 3 Push the detergent lid to slide the lid closed until it clicks. 4 If a prewash is desired, fill the recessed prewash compartment area on the lid with detergent. • Dishwasher detergent and rinse aid contain chemical components, like all other household E N detergent. So, they must be kept out of the reach G of children. L I S H CAUTION • Use only detergent intended for dishwashers. Incorrect detergent may cause the dishwasher to fill with suds during operation. Excess suds may reduce wash performance and may cause the dishwasher to leak. • To avoid damaging the dispenser, do not pull up on the dispenser to close the dishwasher door. NOTE • After completion of the wash program, check whether the detergent was completely washed out. • Some dishwasher detergent tablets may become stuck in the dispenser due to their excessive size. Tablets can be placed onto the base of the wash tub next to the filter before starting the cycle. • Too much detergent can leave a film on dishes and in the dishwasher, resulting in poor wash performance. • If dishwasher detergent tablets are used without liquid rinse aid, the dishes and dishwasher interior will have excessive moisture. Select the Extra Dry option for better drying performance. • Using liquid rinse aid improves drying performance by allowing water to drain off of dishes after final rinse. • Do not use detergent tablets for shorter wash cycles. The tablet may not dissolve completely, causing detergent residue on dishes and inefficient cleaning. • Using a wash booster helps remove spots, residue, and the white film caused by hard water. It does not help remove excess detergent residue. 42 OPERATION Adding Rinse Aid to the Dispenser The Rinse Aid indicator appears in the display when more rinse aid is needed. The use of rinse aid is recommended to prevent water spots on dishes and to enhance drying performance. 1 Open the rinse aid lid by lifting up the flap. 2 Add a liquid rinse aid to the maximum fill level. The rinse aid should be settled in the dispenser while filling, or air bubbles may result in poor drying performance. Avoid overfilling the dispenser. 3 Close the lid to lock the dispenser. Rinse aid is dispensed automatically during the final rinse cycle. NOTE • Only use liquid rinse aid in the dishwasher. • Do not overfill the rinse aid dispenser. • Wipe off any spilled rinse aid around the dispenser. Rinse Aid Dispenser Adjustment The dispenser has five adjustment levels. The dishwasher is programmed at the factory for a rinse aid dispenser level of 2. This can be checked and altered by using the buttons on the control panel. 1 Ensure the appliance is off. 2 Press Dual Zone and Power simultaneously to check the current setting. 3 Press Delay Start to change the rinse aid dispenser setting. Each press of the button changes the setting one step from L0 to L4. 4 Once the desired rinse aid dispenser setting is selected, press Start to save. NOTE • Adjust the setting higher if you have hard water and notice calcium buildup on your dishes. • Setting the rinse aid control too low will contribute to spotting and streaking on dishes and poor drying performance. • Setting the control too high can cause foaming, which will cause poor wash performance. Refilling the Rinse Aid How often the dispenser needs to be refilled depends on how often dishes are washed and the rinse aid setting used. • The Rinse Aid icon flashes when more rinse aid is needed, unless the rinse aid dispenser setting is set to L0. SMART FUNCTIONS SMART FUNCTIONS 43 NOTE LG ThinQ Application • This feature is only available on models with the f or logo. The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features Monitoring Check the current status, cycle, options, running time and cycle end time for the appliance on a single screen. Download Cycle Download new and specialized cycles that are not included in the standard cycles on the appliance. Appliances that have been successfully connected can download a variety of specialty cycles specific to the appliance. Only one cycle can be stored on the appliance at a time. Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded. Machine Clean Coach This function shows how many cycles remain before It is time to run the Machine Clean cycle. Smart Diagnosis™ This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use. Settings Set the Rinse Aid Dispenser Level, Machine Clean Reminder, Signal Level and Clean Indicator Light. When the cycle is complete or the appliance has problems, you have the option of receiving push notifications on a smart phone. Push Alerts Turn on the Push Alerts to receive appliance status notifications. The notifications are triggered even if the LG ThinQ application is off. • If you change your wireless router, Internet service provider, or password, delete the connected appliance from the LG ThinQ E application and connect it again. N G L • This information is current at the time of I S H publication. The application is subject to change for product improvement purposes without notice to users. • This feature is only available on some models. Before Using LG ThinQ Application 1 Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance. • If the distance between the appliance and the wireless router is too far, the signal becomes weak. It takes long time to register or fails to install the application. 2 Turn off the Mobile data or Cellular Data on your smartphone. 3 Connect your smartphone to the wireless router. NOTE • To verify the Wi-Fi connection, check that the Wi-Fi f icon on the control panel is lit. • The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. • The surrounding wireless environment can make the wireless network service run slowly. 44 SMART FUNCTIONS • If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. • The network connection may not work properly depending on the internet service provider. • The Wi-Fi connection may not connect or may be interrupted because of the home network environment. • If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again. • If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) • Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and themanufacturer. • If the security protocol of the router is set to WEP, you may fail to set up the network. Change the security protocol (WPA2 is recommended) and register the product again. Installing LG ThinQ Application Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application. Wireless LAN Module Specifications Model LCW-003 Frequency Range 2412 to 2462 MHz Output Power (Max) < 30 dBm FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference and 2) This device must accept any interference received, including interference that may cause undesired operation of the device. Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance. Industry Canada Statement (For transmitter module contained in this product) This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence exempt RSS(s). Operation is subject to the following two conditions: 1) This device may not cause interference. 2) This device must accept any interference, including interference that may cause undesired operation of the device. IC Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. NOTE • THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit opensource.lge. com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to firstname.lastname@example.org. This offer is valid for three (3) years from the date on which you purchased the product. SMART FUNCTIONS 45 Smart Diagnosis™ Function This feature is only available on models with the c or d logo. E Use this feature to help you diagnose and solve N G problems with your appliance. L I S H NOTE • For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. • The feature may be subject to change without prior notice and may have a different form depending on where you are located. Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application. 1 Hold the mouthpiece of your phone over the Smart Diagnosis™ icon. Do not touch any other buttons. 2 Press and hold Download Cycle until a countdown displays on the appliance. 3 Keep the phone in place until the tone transmission has finished. 4 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis. NOTE • For best results, do not move the phone while the tones are being transmitted. 46 MAINTENANCE MAINTENANCE To maintain performance and prevent trouble, it is important to check the outside and inside of the dishwasher, including filters and spray arms, at regular intervals. WARNING • When cleaning the outside and inside of the dishwasher, do not use benzene or thinner. Otherwise, it may cause fire or explosion. • To prevent injury during care and maintenance or cleaning, wear gloves and/or protective clothing. NOTE • If you have not used the dishwasher for a long time, refresh the inside by running the Machine Clean cycle without detergent. When the cycle is finished, clean the inside and outside of the dishwasher according to the Maintenance instructions. Cleaning the Exterior • Do not use scrub pads or abrasive cleaners on the exterior of the dishwasher. • Most soil can be removed using a soft, damp cloth or sponge. A mild soap can be used to help release stubborn soil. Rinse and wipe dry with a soft cloth after cleaning. • Stainless steel surfaces can be polished using a stainless steel cleaner. Follow the instructions on the cleaner, and wipe in the direction of the grain. CAUTION • If cooking oil is spilled on the exterior of the product, wipe it off immediately. Do not clean the exterior of the product with cleaners which contain alcohol, thinners, bleach, benzene, flammable liquids, or abrasives. These substances may discolor or damage the appliance. Cleaning the Interior • Clean the interior of the dishwasher periodically with a soft, damp cloth or sponge to remove food and dirt particles. • To remove white spots and odor from inside the dishwasher, run an empty cycle, without detergent, with one cup of white vinegar in a dishwasher safe glass or bowl placed on the upper rack. (Vinegar is an acid and with constant use it could damage the appliance.) • Using Machine Clean - Run the Machine Clean cycle once a month or after every 30 cycles to eliminate residual soil, odor, white spots and other dirt inside the appliance. 1. Remove all dishes from the appliance. 2. Add 3 tbsp. (40 g) of citric acid to the detergent dispenser or follow the manufacturer’s instructions if using a dishwasher cleaning agent. Do not use dishwasher detergent. 3. Press and hold Heavy for 3 seconds to select the Machine Clean cycle. 4. Press Start. Seasonal Maintenance and Storage • If you will be absent for an extended period of time during warmer months, close the water valve and disconnect the power supply line, or turn off the circuit breaker. Clean the filter, tub and dispenser to prevent odor. • If you will be absent for an extended period of time during colder months and there is a possibility of freezing temperatures, winterize the water supply lines and the dishwasher itself. Winterization must be performed by qualified service personnel. Clogged Drain Air Gap or In-Sink Disposal Check the drain air gap or in-sink disposal if the dishwasher is not draining well. Cleaning the Air Gap 1 Turn off the dishwasher. 2 Remove the air gap cover and the plastic cap underneath it. 3 Clean out any debris with a toothpick or brush. 4 Replace the plastic cap and air gap cover. NOTE • The drain air gap and disposal are external plumbing devices that are not part of the dishwasher. • The warranty provided with the dishwasher does not cover service costs directly associated with the cleaning or repair of the external drain air gap and disposal. MAINTENANCE 47 E N G L I S H 48 MAINTENANCE Cleaning the Filters 1 Remove the lower rack and position the bottom spray arm so a wider vee is open to the front. 2 Turn the inner filter counter-clockwise and take out the assembled inner filter and stainless steel filter. With the filters removed, check the sump opening and remove any foreign materials, if needed. 3 Clean the filters with a soft brush under running water. Reassemble the filters before reinstalling them. 4 To replace the assembled filters, position the spray arm so the wider vee is toward the front. Fit the filters back into the filter holder and secure them by turning the inner filter clockwise until it clicks into place. Recommended Filter Cleaning Schedule WARNING • Be cautious of sharp edges when handling the stainless steel filter. CAUTION • Remove food residue caught in filters to prevent the build up of odor-causing bacteria and possible drainage problems. NOTE • For best wash performance, clean the filter after each load. If food debris remains in the filter, it may cause an odor. • In areas with hard water, clean the filter at least once a month with a soft brush. • Clean the filters using non-abrasive materials and warm running water. • Make sure the filter is assembled correctly before starting a cycle. When assembling, rotate it firmly until it clicks.
Number of Loads Per Week If you wash dishes before loading If you scrape and rinse dishes before loading If you only scrape dishes before loading If you do not scrape or rinse dishes before loading
1-3 Every 6 months Once a year Four times a year Once a month Twice a month 4-7 Every 6 months Once a year Four times a year (every 15 days) 8-12 Every 6 months Every 6 months Every 1.5 months Every week 13-14 Every 6 months Every 6 months Every 1.5 months Twice a week
Cleaning the Spray Arms If the spray arm holes are blocked by any food residue, dishes may not be cleaned well due to improper water spray. It is recommended that the spray arms be cleaned once every two weeks. Cleaning the Lower Spray Arm 1 Make sure that the water jet holes are not blocked by food particles. 2 If any food residue blocks the spray arm holes, remove it with a pin or any sharp tool. CAUTION • To avoid breaking the rolling spray arm sections, do not pull or manually rotate them. Cleaning the Upper Spray Arm 1 Pull the upper rack forward. Make sure that the water jet holes are not blocked by food particles. 2 When cleaning is necessary, remove the upper spray arm by turning the nut on the bottom of the spray arm 1/8 turn counter-clockwise and pulling down. MAINTENANCE 49 3 Remove food particles by rinsing or shaking the spray arm. 4 If any food residue blocks the spray arm holes, E N remove it with a pin or any sharp tool. G L I S H 5 After removing the food residue, clean the spray arms holes under running water. 6 After cleaning the upper spray arm, press it up into place. Turn the nut 1/8 turn clockwise to make sure that the nut locks back into place. 7 After assembly, check whether the spray arms rotate freely.
50 TROUBLESHOOTING TROUBLESHOOTING FAQs: Frequently Asked Questions Q: Does this dishwasher require a rinse aid to be used? A: Rinse aid is strongly recommended to enhance the drying performance of the dishwasher. In order to be more energy efficient, the hybrid drying system does not use a heating element to assist in drying, so a rinse aid plays an integral role in the drying process. If a rinse aid is not used, water may remain on the dishes and the tub. Rinse aid helps to ensure that the majority of the water has been sheeted off of the dishes at the end of the rinse and that the load is ready for the dry cycle. Q: What can be done if my dishes have a cloudy, white film on them after a wash? A: The cloudy film is usually caused by minerals in the water reacting with the dishwasher detergent. First, be certain not to use too much detergent. Refer to Adding Detergent to the Dispenser section for recommended detergent amounts. Add an extra rinse to the cycle. LG Dishwashers use less water than traditional dishwashers, so adding an extra rinse aids in rinsing the film away. If the water supply is hard, it may be necessary to add a performance booster that addresses the hard water condition. Q: How do I remove white film on the tub? A: Measure 3 tbsp. (40 g) of citric acid powder and use it to fill the main detergent compartment. Run a Machine Clean cycle. Do not use detergent. Q: What steps can I take to improve drying results? A: Drying performance is directly affected by the amount of heat that remains in the tub after the heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply of hot water from start to finish. Using the High Temp setting also aids in keeping the inner drum temperature and dishes hotter before drying begins. LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used. Water tends to bead rather than sheet off plastic and nonstick surfaces, making them more difficult to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically. Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will escape. This will cause all of the dishes inside to remain wet once the cycle finishes.
Q: What is the hybrid drying system? TROUBLESHOOTING 51 E N G L I S H
A: The dishwasher does not rely on a heating element for the drying process; instead, it relies on the heat that is retained by the dishes and the tub during the wash and rinse cycles to turn the moisture in the tub into humidity. Warm, moist air in the dishwasher is then pulled into a condensing duct in the door by a fan. The air then cools, which causes the humidity to condense. Room temperature air is also drawn into the duct to help the air cool down faster. When this moisture condenses into a liquid, it is drained out. NOTE • Rinse aid is required to enhance the drying performance. If no rinse aid is used, water may remain on the dishes and the tub. Q: Why am I hearing a whistling sound from the dishwasher? A: It is important to determine the duration of the noise and when it happens (what part of the cycle). When water is drawn into the dishwasher, a whistling noise can be heard. This is normal. If the water pressure is too high, it will be louder, so it may be necessary to adjust the water valve to lower the pressure if the noise is too loud. Q: What kinds of dishes can be placed in the dishwasher? A: Ensure that the dishes you place in the dishwasher are dishwasher safe. Plastic dishware will not dry as effectively as glass and metal dishware. Plastic items do not retain heat as well as glass and metal dishware. Plastic cups and dishes may require some hand drying before being put away at the end of the cycle. Q: Can I perform a drain only cycle? A: To drain standing water, press and hold Start for three seconds until the cycle stops. Once the dishwasher finishes draining, the power turns off. Q: Why does my dishwasher continuously chime if I open the door during a cycle or right after the cycle has finished? A: This is normal. The dishwasher is letting you know that the interior temperatures of the unit are hot and to use caution when placing your hands inside. Once the unit has cooled down, the chiming will stop. 52 TROUBLESHOOTING Q: What is Control Lock and how is it activated? A: Control Lock is a feature that prevents the controls from being changed during the cycle. It does not prevent the door from being opened or the unit from being powered off. To activate or deactivate, press and hold Half Load and Energy Saver simultaneously for three seconds. Q: Can I add an extension to the drain hose? A: If an extension drain hose is required, use 5/8" or 7/8" inside diameter, 2-3 ft. length hose and a coupler for connecting the two hose ends. Q: An LED is blinking, the machine is chiming, and the dishwasher won't start. What is wrong with the dishwasher? A: This is a safety feature. The door must be closed within four seconds of pressing the Start button. If the door is not closed within four seconds, an LED flashes, an audible alert sounds, and the dishwasher does not operate. To start the dishwasher, open the door and either close the door and press Start (front controls) or press Start and close the door within four seconds (top controls). Q: Before loading dishes, should I pre-rinse dishes? A: No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto cycles. The dishwasher washes dishes clean without pre-rinsing. User Support Videos For further assistance, there are videos and tutorials available through the LG.com website. 1 On the lg.com/us home page, click on the Support menu tab to bring up the menu selections. Select Video Tutorials. 2 Select a product category and then pick a topic or search a keyword. Scan this QR code to quickly access the video search page on the LG website.
Before Calling for Service TROUBLESHOOTING 53
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. E N G L Problem Possible Cause & Solution I S H Start button is not pressed. • Press the Start button. Door is not completely closed. • Make sure that the door is completely closed and latched.
Dishwasher will not operate. Dishwasher operates too long. Odor Water remains in tub after completion of cycle. Food soil remains on dishes. Power supply or power supply line is not connected. • Connect the power supply or power supply line properly. Fuse is blown or circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Control Lock is activated. • Deactivate Control Lock. Dishwasher is connected to cold water. • Check the water supply connection or water heater setting. (Heating cold water takes longer.) The previous cycle was stopped before completion and residual water remains in the dishwasher. • Turn on the power, run the Cancel cycle option to remove the residual water, then run the Turbo cycle using detergent but with the dishwasher empty. There is food in the bottom of the unit or in the filter. • Clean the filter and the interior according to the Maintenance section of the owner’s manual. Unwashed dishes are left in the unit for a long time. • Cycle with one cup of white vinegar in a dishwasher safe glass or bowl placed on the upper rack. (Vinegar is an acid, and with constant use it could damage your appliance.) Drain hose is kinked or clogged. • Adjust hose or clear blockage. Improper cycle selection. • Select correct cycle based on soil level and type of dishware being washed. Water temperature is too low. • Check water supply connection or water heater setting. Dishwashing detergent was not used. • Use recommended detergent. Low inlet water pressure. • Water pressure should be between 20 and 80 psi. Water jet holes on spray arms blocked. • Clean the spray arms. Improper loading of dishes. • Make sure dishes do not block spray arm rotation or interfere with detergent dispenser. Filters are clogged. • Clean filters.
54 TROUBLESHOOTING Problem Possible Cause & Solution
Cloudiness on glassware. Black or gray marks on dishes. Yellow or brown film on inside surfaces of dishwasher. Spots and filming on dishes. Noise Combination of excessive detergent and hard water. • Use less detergent and use a rinse aid to minimize the problem. Aluminum items rubbing dishes during cycle. • Reposition the dishes. Coffee or tea stains. • Eliminate the stain by using a stain removal product. Low water temperature. • Water supply should be at least 120 °F for best wash performance. Overloading. • Do not overload the dishwasher. Improper loading. • See the Operation section. Insufficient water pressure. • Water pressure should be between 20 and 80 psi. Insufficient detergent. • Add the recommended amount of detergent. See the Operation section. Rinse aid dispenser is empty. • Refill rinse aid dispenser. Hard water buildup in the tub. • Remove all dishes, silverware and silverware holder from dishwasher. Only racks should remain in tub. For best results, use citric acid powder (can be found in canning sections of most grocery stores or online). Measure 3 tablespoons (40 g) of citric acid powder. Fill main wash compartment with measured powder. If you cannot find citric acid powder, pour approximately one cup (200-300 mL) of white vinegar into shallow bowl and place in upper rack. Run Machine Clean cycle. Do not use detergent. Some level of noise is normal during operation. • Detergent cover opening. • Drain pump at the beginning of drain cycle. The dishwasher is not level. • Adjust leveling feet. Nozzle arm knocking against dishes. • Reposition the dishes.
Dishes don’t dry. Rinse agent dispenser empty. • Check and refill the rinse agent dispenser if empty.
Lamps do not illuminate. Spray arms do not rotate smoothly. Upper rack is crooked. Dishwasher continuously chimes when the door is opened, during or right after a cycle has completed. Door does not close completely. Power is not connected. • Connect power supply. Holes of spray arms are blocked by food particles. • Clean the holes of spray arms. Rack is poorly adjusted. • See the Height Adjustable Upper Rack section. This is a safety measure. Contact with escaping steam or the hot contents of the dishwasher could result in injury. • Close the door until the dishwasher and dishes have cooled down. The chiming will stop if the door is closed or the interior temperature has cooled. Cutlery rack is not properly loaded. • Push the door handle to close the door properly until it clicks.
TROUBLESHOOTING 55 Problem Possible Cause & Solution
Dishwasher chimes if panel is touched during operation. Dishwasher did not finish cycle. Leaking in front of unit Your home appliance and smartphone is not connected to the Wi-Fi network. P1, P2, P3, or P4 appears in display. n:#, U:#, d:#, t# appearsin display. (# = a number) L0, L1, L2, L3 or L4 appears in display. CL appears in display. Bumping into or touching the control panel during operation may result in a disabled button sound. Only the Power, Start, and Control Lock buttons are enabled during operation to prevent cycle settings from being changed inadvertently. E N • Button sounds can be turned off by pressing and holding Half Load for three seconds. G L • The end of cycle chime and safety alert sounds will still sound. I S H Door was opened during cycle. • If the door is opened during a cycle, the Start key must be pressed within 4 minutes or the machine turns off and all settings are lost. Dishwasher not leveled properly. • Verify the unit is level from side to side and from front to back. See leveling instructions in the Installation section. Wrong detergent used. • If excessive sudsing is causing the leak, allow the foam to subside for 24 hours then clean the inside of the tub with milk. The password for the Wi-Fi that you are trying to connect to is incorrect. • Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The distance between the appliance and the router is too far. • If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance. The Download cycle is selected. • This is not an error code. This code indicates the current Download cycle. Test mode is selected. • This is not an error code. This code is used when testing the dishwasher. Power the unit off and on and the code will disappear. Rinse Aid Level setting mode is selected. • This is not an error code. This code indicates the current rinse aid level. For more information, refer to the Adding Cleaning Agents section. Control Lock is activated. • This is not an error code. This code indicates that the control lock is activated. Press and hold Half Load and Energy Saver simultaneously for three seconds.
56 TROUBLESHOOTING Error Codes Problem Possible Cause & Solution Water inlet problem. • Check for a clogged, kinked or frozen water inlet hose. • Check water supply. Drainage Problem. • Check for a clogged, kinked or frozen water drain hose. Air gap or disposal is clogged. • Clean air gap or disposal. Filters are clogged. • Clean Filters. Oversudsing caused by improper detergent, such as liquid dish soap • Do not use hand dishwashing liquids.Only use detergents which are designed for use in automatic dishwashers. • To remove detergent residue in the tub, pour approximately 4-8 oz(100~200 mℓ) of milk into a shallow bowl, place it in the upper rack and then run the appliance on the Auto cycle. Failure to level dishwasher. • Make sure that the appliance is properly leveled. Water leakage • Turn off the water supply to the dishwasher and call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) or 1-888-542-2623 (Canada). • The dishwasher makes an alert sound for 10 seconds, and runs the drain pump intermittently. If power is turned off to the machine, the machine powers back on automatically until the AE error is resolved. Excessive Water supplied. • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada). Heater circuit failure. • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada). Thermistor failure. • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada). Motor trouble • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada). Vario motor trouble • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).
LIMITED WARRANTY USA LIMITED WARRANTY 57 E
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT N REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, G L UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT I S H PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Dishwasher fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States, including U.S. Territories. Proof of original retail purchase is required to obtain warranty service under this limited warranty. Warranty Period Scope of Warranty HOW SERVICE IS HANDLED One (1) year from date of original retail purchase Labor / Parts LG will also provide, free of charge, all labor and on-site service to replace the defective part.
Five (5) years from date of original retail purchase Ten (10) years from date of original retail purchase Main control board1 / Racks Direct Drive Motor Main control board and dishwasher racks. Customer will be responsible for any labor or in-home service to replace defective parts. Direct Drive motor. Customer will be responsible for any labor or in-home service to replace defective parts. Stainless steel door liner and tub. Customer will be
Limited Lifetime Tub responsible for any labor or in-home service to replace defective parts.
1 Main control board is located on the bottom right of the dishwasher when viewed from the front. • Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater. • Replacement products and parts may be new or remanufactured. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. THIS LIMITED WARRANTY DOES NOT COVER: • Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation. • Failure of the product to perform during power failures and interrupted or inadequate electrical service. • Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air. • Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product’s owner’s manual. • Damage to the product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God. • Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the intended purpose, or any water leakage where the unit was not properly installed. 58 LIMITED WARRANTY • Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG. • Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery. • Damage or missing items to any display, open box, discounted, or refurbished product. • Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and serial numbers, along with original retail sales receipts, are required for warranty validation. • Increases in utility costs and additional utility expenses. • Repairs when your product is used for other than normal and usual household use (e.g. commercial use, in offices and recreational facilities) or contrary to the instructions outlined in the product’s owner’s manual. • Costs associated with removal of your product from your home for repairs. The cost of repair or replacement under these excluded circumstances shall be borne by the consumer. TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION For additional product information, visit the LG website at lg.com For assistance using this product or to schedule service, contact LG Electronics at 1-800-243-0000. For further assistance, write: LG Electronics, 201 James Record Road, Huntsville, Alabama 35813
PROCEDURE FOR RESOLVING DISPUTES: LIMITED WARRANTY 59
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION. E N G L I S Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, H subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty. Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration. Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis. Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision. Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law. Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration. 60 LIMITED WARRANTY Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge. com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”). You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.
LIMITED WARRANTY CANADA LIMITED WARRANTY 61 E
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT N REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, G L UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER I S H JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. WARRANTY: Should your LG Dishwasher (“Product”) fail due to a defect in material or workmanship under normal home use during the warranty period set forth below, LG Canada will at its option repair or replace the product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a product distributed in Canada by LG Canada or an authorized Canadian distributor thereof. The warranty only applies to Products located and used within Canada. Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair. WARRANTY PERIOD: (Note: If the original date of purchase can not be verified, the warranty will begin sixty (60) days from the date of manufacture.) Dishwasher Extended Component Warranty (Parts Only) (Consumer will be charged for Labor after One (1) year from the date of purchase.)
One (1) year from the date of original retail purchase Five (5) years from the date of original retail purchase Ten (10) years from the date of original retail purchase
Labor / Parts Main control board1, Rack,
(internal/functional parts only) Stainless Steel Door Liner, Tub DD Motor
1 Main control board is located on the right bottom of the Dishwasher from the front view. • Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater. • Replacement products and parts may be new or remanufactured. • LG Authorized Service Center warranties their repair work for thirty (30) days. LG CANADA’S SOLE LIABILITY IS LIMITED TO THE WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LG CANADA MAKES NO AND HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LG CANADA. LG CANADA DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE EXPRESS WARRANTY PERIOD ABOVE. LG CANADA, THE MANUFACTURER OR DISTRIBUTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT OR INDIRECT DAMAGES, LOSS OF GOODWILL, LOST PROFITS, PUNITIVE OR EXEMPLARY DAMAGES OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS, TORT, OR OTHERWISE. This warranty gives you specific legal rights. You may have other rights which may vary from province to province depending on applicable provincial laws. Any term of this warranty that negates or varies any implied condition or warranty under provincial law is severable where it conflicts with provincial law without affecting the remainder of this warranty’s terms. THIS LIMITED WARRANTY DOES NOT COVER: • Service trips to deliver, pick up, or install the product; instructing a customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation. • Failure of the product to perform during power failures and interruptions or inadequate electrical service. • Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air. • Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product owner’s manual. 62 LIMITED WARRANTY • Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God. • Damage or product failure caused by unauthorized modification or alteration, or use for other than its intended purpose, or resulting from any water leakage due to improper installation. • Damage or Product failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or cleaning products that are not approved by LG Canada. • Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery. • Damage or missing items to any display, open box, discounted, or refurbished Product. • Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and Serial numbers, along with original retail sales receipt, are required for warranty validation. • Increases in utility costs and additional utility expenses. • Replacement of light bulbs, filters, or any consumable parts. • Repairs when your Product is used in other than normal and usual household use (including, without limitation, commercial use, in offices or recreational facilities) or contrary to the instructions outlined in the Product owner’s manual. • Costs associated with removal of the Product from your home for repairs. • The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions, including the Product owner’s and installation manuals. • Accessories to the Product such as door bins, drawers, handles, shelves, etc.. Also excluded are parts besides those that were originally included with the Product. • Damage resulting from the misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes use of parts not approved or specified by LG Canada. All costs associated with the above excluded circumstances shall be borne by the consumer. For complete warranty details and customer assistance, please call or visit our website: Call 1-888-542-2623 (7 A.M to 12 A.M, 365 days a year) and select the appropriate option from the menu, or Visit our website at lg.com
PROCEDURE FOR RESOLVING DISPUTES: LIMITED WARRANTY 63
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT E N TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.. G L I S H Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty. Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute. Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG. Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision. Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG. 64 LIMITED WARRANTY Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration. Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to email@example.com, with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”). In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG. You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above. Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.
Warranty Exceptions (U.S and Canada) Warranty Exceptions (U.S. and Canada) Poor wash results caused by LIMITED WARRANTY 65 E N
debris remaining in the filter. • Clean the filter regularly. G L I S H
Poor wash results caused by improper loading or over stacking: wash arm won't rotate or soap dispenser is held closed. Poor drying results caused by lack of rinse aid. Water is not supplied because the water tap is not turned on. IE error Water is not supplied because the inlet hose is kinked. IE error Not draining because drain hose is kinked. OE error The knockout plug in the garbage disposal is not removed. OE error The disposal or air gap is blocked by debris. OE error Inlet valve and drain hose connection problem caused by improper installation. External leakage Door movement or closing compromised by incorrect leveling. No power due to loose connection of power supply line or electrical outlet problem. Pick-up, electrical wiring, plumbing. Installation • Make certain that no dishes or utensils are in the path of the spray arms. • Do not place one dish on top of another. • Use rinse aid or combination detergent. • Check and turn on the water tap. • Reinstall the inlet hose. • Reinstall the drain hose. • Remove the plug on the disposal. • Clean the disposal or the air gap. • Reinstall the hose. • Adjust the lower front leveling legs to the required height. • Reconnect the power supply line or repair the electrical outlet. • You will be charged for the installation.
LG Customer Information Center For inquiries or comments, visit lg.com or call: 1-800-243-0000 U.S.A. 1-888-542-2623 CANADA Register your product Online! lg.com
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