LENOVO THINKPAD R14 (01) PDF MANUAL

FREE ENGLISH LENOVO THINKPAD R14 (01) PDF USER GUIDE

FREE ENGLISH LENOVO THINKPAD R14 (01) PDF USER MANUAL

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FREE ENGLISH LENOVO THINKPAD R14 (01) PDF REFERENCE MANUAL

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LENOVO THINKPAD R14 (01) PDF SUMMARY:

How do you turn off the computer?

Open the Start menu, click Power, and then select Shut down.

How do you use the fingerprint reader to log in to your computer?

What does the blinking green light on the fingerprint reader mean?

The computer is ready for fingerprint scan.

What does the solid white light on the fingerprint reader mean?

The scan is successful.

How can you use the USB-C connector?

Charge your computer.
Charge USB-C compatible devices with the output voltage and current of 5 V and 3 A.
Transfer data at USB 3.1 speed, up to 5 Gbps.
Connect to an external display:
- USB-C to VGA: 1920 x 1080 pixels, 60 Hz
- USB-C to DP: 3840 x 2160 pixels, 60 Hz
Connect to USB-C accessories to help expand your computer functionality.
Supply power to another computer using P-to-P (Peer to Peer) 2.0 charging function.

When might connected USB-C accessories not work correctly?

When the battery power is below 10%, the connected USB-C accessories might not work correctly.

What is the Always On USB feature?

With the Always On USB feature enabled, the Always On USB 3.1 connector Gen 1 can charge a USB-compatible device when the computer is on, off, in sleep mode, or in hibernation mode.

How do you enable the Always On USB feature?

Enter the UEFI BIOS menu.
Click Config ➙ USB ➙ Always On USB to enable the Always On USB feature.

What does the HDMI connector enable you to do?

It enables you to connect your computer to a compatible digital audio device or video monitor, such as a DVD player or an HDTV.

What can you connect to the audio connector?

Connect headphones with a 3.5-mm (0.14-inch) and 4-pole plug to listen to the sound from the computer.
Connect a headset with a 3.5-mm (0.14-inch) and 4-pole plug to listen to the sound from the computer or talk with others.

What does the security-lock slot enable you to do?

It enables you to lock your computer to a desk, table, or other fixtures through a compatible security cable lock.

How can you view the microprocessor information of your computer?

Right-click the Start button and then click System.

What is required to use the Windows operating system?

A user account is required. It can either be a Windows user account or a Microsoft account.

How do you create additional user accounts or change account types using an Administrator account?

Open the Start menu and select Settings ➙ Accounts ➙ Family & other users.
Follow the on-screen instructions.

How do you create a Microsoft account?

Go to the Microsoft sign-up page at https://signup.live.com and follow the on-screen instructions.

What are the benefits of using a Microsoft account?

Enjoy one-time signing in if you are using other Microsoft services, such as OneDrive, Skype, and Outlook. com.
Sync personalized settings across other Windows-based devices.

How do you open the Start menu?

Click the Start button.
Press the Windows logo key on the keyboard.

How do you access the Control Panel?

Open the Start menu and click Windows System ➙ Control Panel.
Use Windows Search.

How do you launch an app?

Open the Start menu and select the app you want to launch.
Use Windows Search.

How do you connect to a wired Ethernet?

Connect your computer to a local network through the Ethernet connector on your computer with an Ethernet cable.

What should you do if your computer is connected to a supported docking station or dock when connecting to the wired Ethernet?

Use the Ethernet connector on the docking station or dock instead of the one on the computer.

How do you connect to Wi-Fi networks?

Click the network icon in the Windows notification area. A list of available wireless networks is displayed.
Select a network to connect to. Provide required information if needed.

How do you connect to a Bluetooth-enabled device?

Turn on Bluetooth on the computer.
- Press or .
- Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices. Turn on the Bluetooth switch.
Click Add Bluetooth or other device ➙ Bluetooth.
Select a Bluetooth device, and then follow the on-screen instructions.

What happens the next time you are in range of a previously paired Bluetooth device?

Your Bluetooth-enabled device and computer will automatically connect the next time if the two devices are in range of each other with Bluetooth turned on.

How do you access Lenovo Vantage?

Open the Start menu and click Lenovo Vantage. You also can type Lenovo Vantage in the search box.

How do you download the latest version of Lenovo Vantage?

Go to Microsoft Store and search by the app name.

What are the key features of Lenovo Vantage?

System Update: Download and install firmware and driver updates to keep your computer up-to-date. You can configure the options to install updates automatically when available.
Hardware Settings: Configure intelligent settings of the following hardware to make your computer smarter to use:
- Always On USB
- Battery
- Camera
- Computer display
- Keyboard
- Microphone
- Speakers
- Trackpad
- TrackPoint
Health & Support: Monitor your computer health and get personalized support of your computer. You can:
- Scan the computer hardware and diagnose hardware problems.
- Look up computer warranty status (online).
- Access User Guide.
- Read tips and tricks articles customized for your computer.
Lenovo Wi-Fi Security: Protect your computer from malicious Wi-Fi networks.

How do you switch the letter case between the upper case and lower case on the keyboard?

Use the Caps Lock key. When the key indicator is on, you can type uppercase letters.

How do you choose whether to invoke the special function or standard function of the F1-F12 keys?

Go to Control Panel and view by Large icons or Small icons.
Click Keyboard or Lenovo – Keyboard Manager and select the option of your preference.

How do you switch the function of the F1–F12 keys?

You can switch the function of the F1–F12 keys between the standard function and the special function printed as an icon on each key. When the Fn Lock indicator is on: Press F1-F12 to use the standard function, and press Fn+F1-F12 to use the special function. When the Fn Lock indicator is off: Press Fn+F1-F12 to use the standard function, and press F1-F12 to use the special function.

How do you mute or unmute the speakers?

Press the mute key. When the key indicator is on, the speakers are muted. If you mute the speakers and turn off your computer, the speakers remain muted when you turn on your computer.

How do you decrease or increase the speaker volume?

Press the decrease speaker volume key to decrease the volume, or press the increase speaker volume key to increase the volume.

How do you mute or unmute the microphones?

Press the mute microphone key. When the key indicator is on, the microphones are muted.

How do you darken or brighten the computer display?

Press the darken display key to darken the display, or press the brighten display key to brighten the display.

How do you manage external displays?

Press the manage external displays key.

How do you enable or disable the built-in wireless features?

Press the enable/disable wireless features key.

How do you open the Settings window?

Press the open Settings window key.

How do you enable or disable the built-in Bluetooth features?

Press the enable/disable Bluetooth features key.

How do you open a keyboard setting page?

Press the open keyboard setting page key.

How do you define a function for the user-defined key?

Open the Start menu and click Lenovo Vantage.
Click Hardware Settings and then click Input.
Locate the Keyboard: User-defined Key section and follow the on-screen instructions to complete the setting. On this setting page, you can also define different functions for the key combinations with F12, such as Shift+F12, Alt+F12, or Ctrl+F12.

(For E15 only) How do you open the calculator?

Press the calculator key.

How do you put your computer to sleep mode?

Press the sleep mode key or Fn+4. To wake up the computer, press Fn or the power button.

How do you open the Snipping Tool program?

Press the open Snipping Tool program key.

How do you switch between different keyboard backlight statuses?

Press Fn+Spacebar to switch between different keyboard backlight statuses if your computer supports keyboard backlight.

What does Fn+B equal?

Fn+B equals the Break key on a conventional external keyboard.

What does Fn+K equal?

Fn+K equals the ScrLK or Scroll Lock key on a conventional external keyboard.

What does Fn+P equal?

Fn+P equals the Pause key on a conventional external keyboard.

What does Fn+S equal?

Fn+S equals the SysRq key on a conventional external keyboard.

What does Fn+Left arrow key equal?

Fn+Left arrow key equals the Home key.

What does Fn+Right arrow key equal?

Fn+Right arrow key equals the End key.

How do you use the TrackPoint pointing device?

The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

Pointing stick: Use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer on the screen moves accordingly but the pointing stick itself does not move. The higher the pressure applied, the faster the pointer moves.
Left-click button: Press to select or open an item.
Right-click button: Press to display a shortcut menu.
Middle button: Press and hold the dotted middle button while applying pressure to the pointing stick in the vertical or horizontal direction. Then, you can scroll through the document, Web site, or apps.

How do you disable the TrackPoint pointing device?

Open the Start menu, and then click Settings ➙ Devices ➙ Mouse.
Follow the on-screen instructions to disable TrackPoint.

How do you replace the pointing-stick nonslip cap?

Ensure that the new cap has grooves.

How do you use the trackpad?

The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse.

Left-click zone: Press to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action.
Right-click zone: Press to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action.

What are the touch gestures you can use on the trackpad?

Tap: Tap anywhere on the trackpad with one finger to select or open an item.
Two-finger tap: Tap anywhere on the trackpad with two fingers to display a shortcut menu.
Two-finger scroll: Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.
Two-finger zoom out: Put two fingers on the trackpad and move them closer together to zoom out.
Two-finger zoom in: Put two fingers on the trackpad and move them farther apart to zoom in.
Swipe three fingers up: Put three fingers on the trackpad and move them up to open the task view to see all your open windows.
Swipe three fingers down: Put three fingers on the trackpad and move them down to show the desktop.

What should you keep in mind when using trackpad gestures?

When using two or more fingers, ensure that you position your fingers slightly apart.
Some gestures are not available if the last action was done from the TrackPoint pointing device.
Some gestures are only available when you are using certain apps.
If the trackpad surface is stained with oil, turn off the computer first. Then, gently wipe the trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.

How do you disable the trackpad?

Open the Start menu, and then click Settings ➙ Devices ➙ Touchpad.
In the Touchpad section, turn off the Touchpad control.

How do you adjust the speaker volume?

Press the increase speaker volume key to increase the volume or press the decrease speaker volume key to decrease the volume.

How do you change the sound settings?

Go to Control Panel and view by category.
Click Hardware and Sound ➙ Sound.
Change the settings as you prefer.

How do you take photos or record videos using the built-in camera?

Open the Start menu and click Camera.
To take photos, click the camera icon. If you want to record videos, click the video icon to switch to video mode.

How do you configure the camera settings?

Open the Start menu and click Lenovo Vantage ➙ Hardware Settings ➙ Audio/Visual.
Locate the Camera section and then follow the on-screen instructions.

How do you connect to a wired external display?

Connect the external display to an appropriate video connector on your computer, such as an HDMI connector or the USB-C connector.
Connect the external display to an electrical outlet.
Turn on the external display. If your computer cannot detect the external display, right-click a blank area on the desktop, and then click Display settings ➙ Detect.

What is the supported resolution of the external display when connected to the USB-C connector (USB 3.1 Gen 1)?

Up to 4096 x 2304 pixels / 60 Hz.

What is the supported resolution of the external display when connected to the HDMI connector?

Up to 4096 x 2160 pixels / 24 Hz.

How do you connect to a wireless display?

Ensure that both your computer and the external display support the Miracast® feature.

Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices ➙ Add Bluetooth or other device. In the Add a device window, click Wireless display or dock. Then, follow the instructions on the screen.
Click the action center icon in the Windows notification area and click Connect. Select the wireless display and follow the on-screen instructions.

How do you set the display mode?

Press the display mode key and then select a display mode of your preference.

Duplicate these displays: Display the same video output on both your computer screen and an external display.
Extend these displays: Extend the video output from your computer display to an external display. You can drag and move items between the two displays.
Show only on 1: Display the video output only on your computer screen.
Show only on 2: Display the video output only on an external display. If you show programs using DirectDraw or Direct3D® in full-screen mode, only the main display shows the video output.

How do you change display settings?

Right-click a blank area on the desktop and select Display settings.
Select the display that you want to configure.
Change display settings of your preference. You can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display. You also can change the resolution and orientation. If you set a higher resolution for the computer display than the external display, only part of the screen can be displayed on the external display.

How do you check the battery status?

The battery status icon is in the Windows notification area. Click the battery status icon to display the percentage of battery power remaining and change the power mode. A warning message is displayed when the battery is low.

How do you charge the computer?

When the battery power is low, charge your battery by connecting your computer to ac power. The battery is fully charged in about four to eight hours. If the power adapter shipped with your computer supports the rapid charge function, the battery is 80% charged in about one hour when the computer is turned off. The actual charging time depends on the battery size, the physical environment, and whether you are using the computer. Battery charging is also affected by the battery temperature. The recommended battery temperature range for charging the battery is between 10 °C (50° F) and 35 °C (95° F).

Will the computer recharge the battery if the remaining power is greater than 95%?

To maximize the life of the battery, the computer does not recharge the battery if the remaining power is greater than 95%.

How do you use the P-to-P 2.0 charging function?

The USB-C connector (USB 3.1 Gen 1) on the computer features the Lenovo-unique P-to-P 2.0 charging function. When no ac power is available, this feature enables one computer to supply power to another computer through a USB-C to USB-C cable. Before using the function, ensure that:

The selected connectors support the P-to-P 2.0 charging function and power delivery function.
Always On USB and Charge in Battery Mode are enabled in UEFI BIOS of both computers, so that the function works even when the computers are off or in hibernation mode.

To enable Always On USB and Charge in Battery Mode:

Enter the UEFI BIOS menu.
Click Config ➙ USB to enable Always On USB and Charge in Battery Mode.

To use the function (when no ac power is available): The remaining battery power of computer A should be at least 30% and be 3% higher than that of computer B. Check the battery status. Connect the computers to each other with a USB-C to USB-C cable. In this situation, computer A works as the power supply. Once the remaining battery power of computer A is lower than 30%, computer A stops supplying power to computer B. The actual charging speed using the Lenovo-unique P-to-P 2.0 charging function varies depending on many factors, such as the remaining battery power of the computers and whether you are using the computers.

How do you check the battery temperature?

Open the Start menu and click Lenovo Vantage.
Click Hardware Settings ➙ Power.
Locate the Power Status section and then click Show Details to view the battery temperature.

How do you maximize the battery life?

Lower the brightness of the computer display.
Turn off the wireless features when not in use.
Use the battery until the charge is depleted.
Recharge the battery completely before using it.

How do you set power button behaviors?

You can define what the power button does according to your preference. For example, by pressing the power button, you can turn off the computer or put the computer to sleep or hibernation mode.

To change what the power button does:

Right-click the battery status icon in the Windows notification area.
Click Power Options ➙ Choose what the power buttons do.
Change the settings as you prefer.

What is the default power plan for ENERGY STAR® compliant computers when plugged into ac power?

Turn off the display: After 10 minutes
Put the computer to sleep: After 30 minutes

How do you reset the power plan?

Right-click the battery status icon and select Power Options.
Choose or customize a power plan of your preference.

How do you enable or disable the Airplane mode?

When the Airplane mode is enabled, all wireless features are disabled.

Open the Start menu.
Click Settings ➙ Network & Internet ➙ Airplane mode.
Turn on or turn off the Airplane mode switch.

How do you lock the computer to a desk or table?

Lock your computer to a desk, table, or other fixtures through a compatible security cable lock.

What are the different password types you can set in UEFI BIOS?

You can set a power-on password, supervisor password, or hard disk password in UEFI BIOS. However, you are not prompted to enter any UEFI BIOS password when your computer resumes from sleep mode.

What is a power-on password?

If you set a power-on password, the icon is displayed on the screen when you turn on the computer. Enter the correct password to use the computer.

What is a supervisor password?

The supervisor password protects the system information stored in UEFI BIOS. When entering the UEFI BIOS menu, enter the correct supervisor password when you are prompted by the icon. You also can press Enter to skip the password prompt. However, you cannot change most of the system configuration options in UEFI BIOS. If you have set both the supervisor password and power-on password, you can use the supervisor password to access your computer when you turn it on. The supervisor password overrides the power-on password.

What is a hard disk password?

The hard disk password prevents unauthorized access to the data on the storage drive. When a hard disk password is set, you are prompted to type a correct password each time you try to access the storage drive. To set the hard disk password, select one of the following types:

User hard disk password only: When a user hard disk password is set without a master hard disk password, the user must enter the user hard disk password to access files and applications on the storage drive.
Master hard disk password + User hard disk password: The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system or any computer connected in the same network. The administrator can also assign a user hard disk password for each computer in the network. The user of the computer can change the user hard disk password as desired, but only the administrator can remove the user hard disk password. When prompted to enter a hard disk password, press F1 to switch between the master hard disk password and user hard disk password. The hard disk password is not available in the following situations:
A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software program are installed in the computer, and the TCG Opal management software program is activated.
An eDrive storage drive is installed in the computer preinstalled with the Windows 10 operating system.

How do you set, change, and remove a password?

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
Select Security ➙ Password by using the arrow keys.
Select the password type. Then, follow the on-screen instructions to set, change, or remove a password. You should record all your passwords and store them in a safe place. If you forget any of your passwords, any potential repair actions required are not covered under warranty.

What do you do if you forget your power-on password?

If you forget your power-on password, do the following to remove the power-on password:

If you have set a supervisor password and remember it:
1. Restart the computer. When the logo screen is displayed, immediately press F1.
2. Type the supervisor password to enter the UEFI BIOS menu.
3. Select Security ➙ Password ➙ Power-On Password by using the arrow keys.
4. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter New Password field blank, and press Enter twice.
5. In the Changes have been saved window, press Enter.
6. Press F10 to save changes and exit the UEFI BIOS menu.
If you have not set a supervisor password, contact a Lenovo authorized service provider to have the power-on password removed.

What do you do if you forget your hard disk password?

If you forget your user hard disk password or both user and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see Chapter 6 “CRU replacement”.

What do you do if you forget your supervisor password?

If you forget your supervisor password, there is no service procedure to remove the password. You have to contact a Lenovo authorized service provider to have the system board replaced. A fee will be charged for parts and service.

How do you enroll your fingerprints?

Open the Start menu and then click Settings ➙ Accounts ➙ Sign-in options.
Follow the on-screen instructions to finish the enrollment. During the enrollment, the fingerprints are associated with the Windows password automatically. It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers.

How do you log in with your fingerprint?

When the fingerprint reader indicator is solid green, tap your finer on the fingerprint reader for authentication.

How do you maintain the fingerprint reader?

To ensure that the fingerprint reader works correctly, do not:

Scratch the surface of the reader with anything hard.
Use or touch the reader with a wet, dirty, wrinkled, or injured finger.

What is the purpose of the firewall?

The firewall protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy.

What is UEFI BIOS?

UEFI BIOS is the first program that the computer runs when the computer is turned on. UEFI BIOS initializes the hardware components and loads the operating system and other programs. Your computer comes with a setup program with which you can change UEFI BIOS settings.

How do you enter the UEFI BIOS menu?

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. If you have set the supervisor password, enter the correct password when prompted. You also can press Enter to skip the password prompt and enter the UEFI BIOS menu. However, you cannot change the system configurations that are protected by the supervisor password.

How do you navigate in the UEFI BIOS interface?

You can navigate in the UEFI BIOS interface by pressing the following keys:

F1: Display the General Help screen.
F9: Restore to the default settings.
F10: Save your configuration and exit.
F5: Change to a lower value.
F6: Change to a higher value.
↑↓: Locate an item.
← →: Select a tab.
Esc: Exit the submenu and return to the parent menu.
Enter: Enter the selected tab or submenu.

How do you change the startup sequence?

Restart the computer. When the logo screen is displayed, press F1.
Select Startup ➙ Boot. Then, press Enter. The default device order list is displayed. The Boot menu is displayed if the computer cannot start from any devices or the operating system cannot be found.
Set the startup sequence as desired.
Press F10 to save the changes and exit.

How do you change the startup sequence temporarily?

Restart the computer. When the logo screen is displayed, press F12.
Select the device that you want the computer to start from and press Enter.

How do you set the system date and time?

Restart the computer. When the logo screen is displayed, press F1.
Select Date/Time and set the system date and time as desired.
Press F10 to save changes and exit.

How do you update UEFI BIOS?

You might need to update UEFI BIOS when you install a new program, device driver, or hardware component.

From Lenovo Vantage:
1. Open the Start menu and click Lenovo Vantage.
2. Click System Update. In the Lenovo System Update section, click Check For Updates. The available update packages are displayed and categorized by critical, recommended, or optional.
3. If the latest UEFI BIOS update package is available, select the package and click Install selected. Then, the update package will be downloaded and installed automatically.
From the Lenovo Support Web site: Go to https://support.lenovo.com and select the entry for your computer. Then, follow the on-screen instructions to download and install the latest UEFI BIOS update package.

How do you restore system files and settings to an earlier point?

Go to Control Panel and view by Large icons or Small icons.
Click Recovery ➙ Open System Restore. Then, follow the on-screen instructions.

How do you restore your files from a backup?

If you use the File History tool to restore your files from a backup, ensure that you backed up your data earlier with the tool.

Go to Control Panel and view by Large icons or Small icons.
Click File History ➙ Restore personal files. Then, follow the on-screen instructions.

How do you reset your computer?

In the resetting process, you can choose to keep your files or remove them when you reinstall the operating system.

Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery.
In the Reset this PC section, click Get started.
Follow the on-screen instructions to reset your computer.

How do you use advanced options?

Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.
In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
Select a preferred option from the following list, and then follow the on-screen instructions.
- Restore the Windows operating system from a restore point recorded on your computer
- Restore the Windows operating system from a specific system image
- Fix problems that prevent the Windows operating system from loading
- Use the Command Prompt for advanced troubleshooting
- Change the UEFI firmware settings on your computer
- Change the startup settings of the Windows operating system
- Go back to the previous build

How does Windows automatic recovery work?

The Windows recovery environment on your computer operates independently from the Windows 10 operating system. It enables you to recover or repair the operating system even if the Windows 10 operating system fails to start. After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions.

Why is it recommended to create a recovery USB device?

It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.

How do you create a recovery USB drive?

The creation process deletes anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

Ensure that your computer is connected to ac power.
Prepare a USB drive with at least 16 GB of storage capacity. The actual USB capacity required depends on the size of the recovery image.
Connect the prepared USB drive to the computer.
Type recovery in the search box. Then, click Create a recovery drive.
Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.

How do you use the recovery USB drive?

Ensure that your computer is connected to ac power.
Connect the recovery USB drive to the computer.
Turn on or restart the computer. When the logo screen is displayed, press F12. The Boot Menu window opens.
Select the recovery USB drive as the boot device.
Click Troubleshoot to display optional recovery solutions.
Select a recovery solution as desired. Then, follow the on-screen instructions to complete the process.

What should you keep in mind before installing a Windows 10 operating system?

It is recommended that you update your operating system through official channels. Any unofficial update might cause security risks.
The process of installing a new operating system deletes all the data on your internal storage drive, including the data stored in a hidden folder.
For computer models that are installed with Intel Optane memory, ensure that you don’t install the operating system into Optane memory.
If you are using the Windows BitLocker Drive Encryption feature and your computer has a Trusted Platform Module, ensure that you have disabled the feature.

How do you set the security chip to Active?

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
Select Security ➙ Security Chip and press Enter. The Security Chip submenu opens.
Ensure that the security chip for TPM 2.0 is set to Active.
Press F10 to save the settings and exit.

For computer models with Intel Optane memory, how do you ensure that RST mode is selected?

Enter the UEFI BIOS menu and select Config ➙ Storage ➙ Controller mode. Ensure that RST mode is selected.

How do you install a Windows 10 operating system?

Connect the drive that contains the operating system installation program to the computer.
Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
Select Startup ➙ Boot to display the Boot Priority Order submenu.
Select the drive that contains the operating system installation program, for example, USB HDD. Then, press Esc. After you change the startup sequence, ensure that you select the correct device during a copy, a save, or a format operation. If you select the wrong device, the data on that device might be erased or overwritten.

How do I enable OS Optimized Defaults?

Select Restart and ensure that OS Optimized Defaults is enabled. Then, press F10 to save the settings and exit.

What should I do after installing the operating system?

After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the UEFI BIOS menu. Otherwise, the operating system will not start correctly.

How do I enable Intel Optane memory?

For computer models that are installed with Intel Optane memory, continue to enable the Intel Optane memory by doing the following:

Go to https://support.lenovo.com. Download and install the Intel Rapid Storage Technology (iRST) Console with Device Driver on your computer.
Go to Microsoft Store to download and install Intel Optane Memory and Storage Management program.
Launch the program. Click Intel Optane Memory ➙ Enable Intel Optane Memory, and then follow the instructions on the screen to enable it.

How do I install device drivers when I notice poor performance from a component or when I add a component?

Download and install the latest driver by one of the following methods:

From Lenovo Vantage:
1. Open the Start menu and click Lenovo Vantage.
2. Click System Update. In the Lenovo System Update section, click Check For Updates. The available update packages are displayed and categorized by critical, recommended, or optional.
3. Select the update packages you want and click Install selected. Then, the update packages will be downloaded and installed automatically.
From the Lenovo Support Web site: Go to https://support.lenovo.com and select the entry for your computer. Then, follow the on-screen instructions to download and install necessary drivers and software.

What are Customer Replaceable Units (CRUs)?

Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer.

What are the types of CRUs?

Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.
Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer’s machine.

What should I do if I intend on installing a CRU?

If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU. When return is required:

return instructions, a prepaid shipping label, and a container will be included with the replacement CRU;
you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty documentation at https://www.lenovo.com/warranty/llw_02.

What are the Self-service CRUs for this computer?

ac power adapter
Power cord

What are the Optional-service CRUs for this computer?

Base cover assembly
Memory module
Hard disk drive*
Hard disk drive bracket*
Hard disk drive cable*
M.2 solid-state drive*
M.2 solid-state drive bracket*
Speaker assembly
for selected models

What should I do before replacing any CRU?

Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery.

How do I disable Fast Startup?

Go to Control Panel and view by Large icons or Small icons.
Click Power Options, and then click Choose what the power buttons do on the left pane.
Click Change settings that are currently unavailable at the top.
If prompted by User Account Control (UAC), click Yes.
Clear the Turn on fast startup check box, and then click Save changes.

How do I disable the built-in battery?

Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu.
Select Config ➙ Power. The Power submenu is displayed.
Select Disable Built-in Battery and press Enter.
Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool.

What should I do before replacing a base cover assembly?

Do not remove the base cover assembly in the following situations. Otherwise, there might be a risk of short circuits:

When your computer has the removable battery installed
When your computer is connected to ac power

How do I replace a base cover assembly for an E14/R14/S3 Gen 2 model?

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn over the computer.
Loosen the screws that secure the base cover assembly and pry up the latches. Then, remove the base cover assembly.
Install the new base cover assembly in place. Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then, tighten the screws to secure the base cover assembly.
Turn over the computer. Connect the ac power adapter and all disconnected cables to the computer.

How do I replace a base cover assembly for an E15 model?

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn over the computer.
Loosen the screws that secure the base cover assembly and pry up the latches. Then, remove the base cover assembly.
Install the new base cover assembly in place. Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then, tighten the screws to secure the base cover assembly.
Turn over the computer. Connect the ac power adapter and all disconnected cables to the computer.

What should I do if the computer does not start up after I reinstall the base cover assembly?

If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer.

What should I avoid when replacing a memory module?

Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged.

How do I replace a memory module?

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn the computer over.
Remove the base cover assembly.
Open the latches on both sides of the memory module slot at the same time, and then remove the memory module. Note: A Mylar film might cover the memory module. To access the memory module, peel off the film first.
Install a new memory module:

Place the notched end of the new memory module toward the contact edge side of the memory slot. Then, insert the new memory module into the memory slot at an angle of about 20 degrees.
Pivot the memory module downward until it snaps into place. Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Note: If your computer is installed with only one memory module, ensure that the memory module is installed in the memory slot next to the thermal fan assembly.

Reinstall the base cover assembly.
Turn over the computer. Connect the ac power adapter and all disconnected cables to the computer.

What should I avoid when handling the internal storage drive?

Replace the internal storage drive only for upgrade or repair. The internal storage drive is not designed for frequent changes or replacement.
Before replacing the internal storage drive, make a backup copy of all the data that you want to keep.
Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get damaged.
Do not apply pressure to the internal storage drive.
Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage drive on a soft material, such as cloth, to absorb physical shocks.

How do I replace an internal storage drive?

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn the computer over.
Remove the base cover assembly.
Disconnect the cable from the system board and pull the tape to remove the storage drive.
Disconnect the cable from the storage drive.
Detach the bracket from the storage drive.
Attach the bracket to a new storage drive.
Connect the cable to the storage drive.
Insert the new storage drive and then pivot it downward. Ensure that the new storage drive is seated in place. Then, attach the connector to the system board.
Connect the cable to the system board.
Reinstall the base cover assembly.
Turn over the computer. Connect the ac power adapter and all disconnected cables.

What should I avoid when handling the M.2 solid-state drive?

Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for frequent changes or replacement.
Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.
Do not apply pressure to the M.2 solid-state drive.
Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise the M.2 solid-state drive might get damaged.
Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks.

How do I replace a short M.2 solid-state drive?

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn the computer over.
Remove the base cover assembly.
Remove the screws that secure the long M.2 solid-state drive bracket and remove the bracket. Note: Two thermal pads are attached underneath the long bracket to prevent possible overheating. Ensure that the thermal pads are not removed or damaged.
Remove the screw. Carefully remove the M.2 solid-state drive assembly out of the slot.
Take the M.2 solid-state drive out of the bracket.
Put the new M.2 solid-state drive into the bracket.
Align the contact edge of the new M.2 solid-state drive assembly with the key in the slot and carefully insert the drive into the slot at an angle of about 20 degrees. Then, pivot the M.2 solid-state drive assembly downward. Tighten the screw.
Install the long M.2 solid-state drive bracket and then tighten the screws. Note: Two thermal pads are attached underneath the long bracket to prevent possible overheating. Ensure that the thermal pads are not removed or damaged.
Reinstall the base cover assembly.
Turn the computer over. Connect the ac power adapter and all disconnected cables to the computer.

How do I replace a long M.2 solid-state drive?

If you are going to replace an Intel Optane memory, disable the Intel Optane memory:

Restart the computer. When the logo screen is displayed, press F1. Note: If a supervisor password has been set, enter the correct password when prompted. You also can press Enter to skip the password prompt and enter the BIOS menu. However, you cannot change the system configurations that are protected by the supervisor password.
Select Config ➙ Storage ➙ Intel ® Rapid Storage Technology ➙ Intel Optane ➙ Disable.
Select to preserve user data and select Yes to confirm your operation.
Select Disable and wait for the process to complete. Note: It might take a couple of minutes or even hours to complete the disabling process. Do not restart the computer until the process is completed.
Press F10 to save changes and exit.

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn the computer over.
Remove the base cover assembly.
Remove the screws that secure the long M.2 solid-state drive bracket and then remove the bracket. Note: Two thermal pads are attached underneath the long bracket to prevent possible overheating. Ensure that the thermal pads are not removed or damaged.
Remove the screw that secures the M.2 solid-state drive and then the drive pivots upward. Carefully remove the drive out of the slot.
Install a new M.2 solid-state drive by doing the following:

Note: Before installing a new M.2 solid-state drive, ensure that you install the rubber in place first.
Align the contact edge of the new M.2 solid-state drive with the key in the slot and carefully insert the drive into the slot at an angle of about 20 degrees. Then, pivot the M.2 solid-state drive downward.
Install the screw to secure the M.2 solid-state drive.

Install the new M.2 solid-state drive bracket and tighten the screws. Note: Two thermal pads are attached underneath the long bracket to prevent possible overheating. Ensure that the thermal pads are not removed or damaged.
Reinstall the base cover assembly.
Turn the computer over. Connect the ac power adapter and all disconnected cables to the computer.
If you install a new Intel Optane memory, enable the Intel Optane memory by doing the following:

Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu.
Select Config ➙ Storage ➙ Controller mode. Ensure that RST mode is selected.
Go to https://support.lenovo.com. Download and install the Intel Rapid Storage Technology (iRST) Console with Device Driver on your computer.
Run the iRST Console with Device Driver.
Click Intel Optane Memory and then follow the instructions on the screen to enable it.

How do I replace a speaker assembly?

Disable the built-in battery.
Turn off the computer and disconnect the computer from ac power and all connected cables.
Close the computer display and turn the computer over.
Remove the base cover assembly.
Remove the speaker first and release the speaker cables. Then, remove the speaker and detach the connector of the speaker assembly.
Attach the connector of the speaker assembly. Install the new speaker in place first and route the speaker cables. Then, install the speaker.
Reinstall the base cover assembly.
Turn over the computer. Connect the ac power adapter and all disconnected cables to the computer.

How do I access the Control Panel?

Open the Start menu and click Windows System ➙ Control Panel.

Use Windows Search.

How do I turn off my computer?

Open the Start menu and click Power. Then, click Shut down.

How do I partition my storage drive?

https://support.lenovo.com/solutions/ht503851

What do I do if my computer stops responding?

Press and hold the power button until the computer turns off. Then, restart the computer.
If step 1 does not work:
- For models with an emergency reset hole: Insert a straightened paper clip into the emergency reset hole to cut off power supply temporarily. Then, restart the computer with ac power connected.
- For models without an emergency reset hole:
  - For models with the removable battery, remove the removable battery and disconnect all power sources. Then, reconnect to ac power and restart the computer.
  - For models with the built-in battery, disconnect all power sources. Press and hold the power button for about seven seconds. Then, reconnect to ac power and restart the computer.

What do I do if I spill liquid on the computer?

Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.

Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.

Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.
Wait until you are certain that all the liquid is dry before turning on your computer.

How do I enter the UEFI BIOS menu?

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

How do I disable my trackpad?

Open the Start menu, and then click Settings ➙ Devices ➙ Touchpad.
In the Touchpad section, turn off the Touchpad control.

Where can I get the latest device drivers and UEFI BIOS?

From Lenovo Vantage.
Download from Lenovo Support Web site at https://support.lenovo.com.

What does the error message “0190: Critical low-battery error” mean?

The computer turned off because the battery power is low. Connect the ac power adapter to the computer and charge the batteries.

What does the error message “0191: System Security – Invalid remote change requested” mean?

The system configuration change has failed. Confirm the operation and try again.

What does the error message “0199: System Security – Security password retry count exceeded” mean?

This message is displayed when you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again.

What does the error message “0271: Check Date and Time settings” mean?

The date or the time is not set in the computer. Enter the UEFI BIOS menu and set the date and time.

What does the error message “1802: Unauthorized network card is plugged in – Power off and remove the network card” mean?

The wireless network card is not supported on this computer. Replace with a supported wireless network card.

What does the error message “210x/211x: Detection/Read error on HDDx/SSDx” mean?

The storage drive is not working. Reinstall the storage drive. If the problem still exists, replace the storage drive.

What does the error message “Error: The non-volatile system UEFI variable storage is nearly full.” mean?

This error indicates that the operating system or programs cannot create, modify, or delete data in the non-volatile system UEFI variable storage due to insufficient storage space after POST. The non-volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs. This error occurs when the operating system or programs store large amounts of data in the variable storage. All data needed for POST, such as UEFI BIOS setup settings, chipset, or platform configuration data, are stored in a separate UEFI variable storage.

What should I do when the error message “Error: The non-volatile system UEFI variable storage is nearly full.” is displayed?

Press F1 after the error message is displayed to enter the UEFI BIOS menu. A dialog asks for confirmation to clean up the storage. If you select “Yes”, all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification. If you select “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage.

What will Lenovo service personnel do when this error happens at a service center?

Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

How do I decode beep errors using Lenovo SmartBeep technology?

To decode a beep error with Lenovo SmartBeep technology:

Go to https://support.lenovo.com/smartbeep or scan the QR Code provided.
Download the diagnostic app and install it on your smartphone.
Run the app and place the smartphone near the computer.
Press Fn on your computer to emit the beep again. The app will then decode the beep error and show possible solutions on the smartphone.

What self-help resources can I use to learn more about the computer and troubleshoot problems?

You can use the following self-help resources:

Lenovo Vantage: Download and install the latest drivers and firmware, configure hardware settings, diagnose computer hardware problems, check the computer warranty status, and protect the computer from malicious Wi-Fi networks. Open the Start menu and click Lenovo Vantage or use Windows Search.
Product documentation: Safety and Warranty Guide, Setup Guide, User Guide, and Regulatory Notice. Go to https://support.lenovo.com, detect your computer or select the computer model manually, then select Documentation.
Lenovo Support Web site: For drivers and software, diagnostic solutions, product and service warranty, product and parts details, and a knowledge base and frequently asked questions at https://support.lenovo.com.
Windows help information: Open the Start menu and click Get Help or Tips, use Windows Search or the Cortana personal assistant, or use the Microsoft support Web site at https://support.microsoft.com.

What should I do before contacting Lenovo Customer Support Center?

Prepare the following before you contact Lenovo:

Record the problem symptoms and details:
- What is the problem? Is it continuous or intermittent?
- Any error message or error code?
- What operating system are you using? Which version?
- Which software applications were running at the time of the problem?
- Can the problem be reproduced? If so, how?
Record the system information:
- Product name
- Machine type and serial number

How do I find the Lenovo Support phone numbers?

For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist. Note that phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

What services are available during the warranty period?

The following services are available during the warranty period:

Problem determination: Trained personnel can help determine if you have a hardware problem and what action is necessary to fix it.
Lenovo hardware repair: If the problem is caused by Lenovo hardware under warranty, trained service personnel will provide the necessary level of service.
Engineering change management: Lenovo or an authorized reseller will make applicable Engineering Changes (ECs) available to the hardware.

What services are not covered under warranty?

The following services are not covered under warranty:

Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts.
Identification of software problem sources.
Configuration of UEFI BIOS as part of an installation or upgrade.
Changes, modifications, or upgrades to device drivers.
Installation and maintenance of network operating systems (NOS).
Installation and maintenance of programs.

How can I protect myself from the heat that my computer generates?

To protect yourself from the heat your computer generates:

Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time.
Periodically take your hands away from the keyboard by lifting them from the palm rest.

How can I protect myself from the heat generated by the AC power adapter?

To protect yourself from the heat generated by the ac power adapter:

Do not place the ac power adapter in contact with any part of your body while it is in use.
Never use it to warm your body.
Do not wrap the cords around the ac power adapter while in use.

How do I prevent my computer from getting wet?

To prevent your computer from getting wet, keep liquids away from the computer to avoid spills and the danger of electrical shock.

How do I protect the cables from being damaged?

To protect the cables from being damaged:

Route communication lines or cables of any device so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.
Avoid applying strong force to cables which may damage or break them.

How do I protect my computer and data when moving it?

Before moving a computer with a storage drive:

Turn it off.
Put it in sleep mode.
Put it in hibernation mode. This helps prevent damage to the computer and possible data loss. Also, handle the computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer.

How should I carry my computer?

Carry your computer carefully using a quality carrying case that provides adequate cushioning and protection. Do not pack your computer in a tightly packed suitcase or bag. Before putting your computer in a carrying case, ensure it is off, in sleep mode, or in hibernation mode, and never put it in a carrying case while turned on.

What conditions require immediate action?

If you notice any of the following conditions, or if you have any safety concerns, stop using the product, unplug it from the power source and telecommunication lines, and contact the Customer Support Center for guidance:

Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged.
Signs of overheating, smoke, sparks, or fire.
Damage to a battery, such as cracks, dents, or creases, discharge from a battery, or a buildup of foreign substances on the battery.
A cracking, hissing, or popping sound, or strong odor that comes from the product.
Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord, or power adapter.
The computer product, power cord, or power adapter has been exposed to water.
The product has been dropped or damaged in any way.
The product does not operate normally when you follow the operating instructions.

What should I do if a product that is not manufactured for or by Lenovo shows any of the above mentioned conditions?

If a product that is not manufactured for or by Lenovo shows any of the mentioned conditions, stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement.

When is it okay to service a product myself?

Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a service provider who is approved to repair your particular product.

What are Customer Replaceable Units (CRUs)?

Customer Replaceable Units (CRUs) are replacement parts approved for customer installation. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

What should I do before removing covers from a product equipped with a power cord?

Before you remove the covers from a product equipped with a power cord, always ensure that the power is turned off and that the product is unplugged from any power source. If you have questions, contact the Customer Support Center.

What should I do after replacing a CRU?

After replacing a CRU, reinstall all protective covers, including the computer cover, before connecting power and operating the computer.

What should I be cautious of when replacing CRUs?

When replacing CRUs, be cautious of sharp edges or corners that might cause injury.

What power cords and power adapters should I use?

Use only the power cords and power adapters supplied by the product manufacturer. The power cords should be safety approved. For Germany, it should be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types should be used accordingly.

What should I avoid when using power cords?

Avoid these when using power cords:

Never wrap a power cord around a power adapter or other object. Doing so can stress the cord and cause it to fray, crack, or crimp which can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Protect power cords and power adapters from liquids.

What should I ensure when plugging in power cord connectors?

Ensure that all power cord connectors are securely and completely plugged into receptacles.

What should I do if the power adapter or power cords show signs of damage?

Do not use any power adapter that shows corrosion at the AC input pins or shows signs of overheating (such as deformed plastic) at the AC input pins or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

How can I prevent the power adapter from overheating?

To prevent possible overheating, do not cover the power adapter with clothing or other objects when it is plugged into an electrical outlet.

What should I ensure when using extension cords and related devices?

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.

What should I do if the receptacle (power outlet) I intend to use appears to be damaged or corroded?

If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.

What should I avoid doing with the plug?

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

What should I avoid when sharing an electrical outlet?

Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity because unstable voltage might damage your computer, data, or attached devices.

What should I do if I cannot insert a three-pronged plug into an outlet?

If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet.

What should I check about the power outlet?

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment.
Do not fully extend power cords in a way that will stress the cords.
Be sure that the power outlet provides the correct voltage and current for the product you are installing.

What should I do with a power supply that has a label that says hazardous voltage, current, and energy levels are present inside?

Never remove the cover on a power supply or any part that has the label that says hazardous voltage, current, and energy levels are present inside. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

What should I be cautious of when connecting or disconnecting external device cables?

Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

What kind of batteries should I use with my product?

Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

What should I avoid doing with batteries to prevent injury?

To avoid possible injury:

Do not open, dissemble, or service any battery.
Do not crush or puncture the battery.
Do not short-circuit the battery, or expose it to water or other liquids.
Keep the battery away from children.
Keep the battery away from fire.
Stop using the battery if it is damaged, or if you notice any discharge or the buildup of foreign materials on the battery leads.

How should I store rechargeable batteries?

Store rechargeable batteries or products containing rechargeable batteries at room temperature, charged to approximately 30 to 50% of capacity. It is recommended that the batteries be charged about once per year to prevent over discharge.

How should I dispose of batteries?

Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations.

What should I do when a built-in rechargeable battery needs to be replaced?

Do not attempt to remove or replace the built-in rechargeable battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician.

How should I recharge the battery?

Only recharge the battery strictly according to instructions included in the product documentation.

How are Lenovo batteries recycled?

The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.

What should I do if the coin-cell battery is not a CRU and needs to be replaced?

If the coin-cell battery is not a CRU, do not attempt to replace it. Replacement must be done by a Lenovo-authorized repair facility or technician.

What should I do when replacing the lithium coin-cell battery?

When replacing the lithium coin-cell battery, use only the same type or equivalent type that is recommended by the manufacturer.

What should I do if a lithium coin-cell battery is swallowed or placed inside any part of the body?

If the lithium coin-cell battery is swallowed or placed inside any part of the body, seek medical care immediately.

What should I avoid doing with a lithium coin-cell battery?

Do not:

Throw or immerse into water.
Heat to more than 100 °C (212°F).
Repair or disassemble.
Leave in an extremely low air pressure environment.
Leave in an extremely high-temperature environment.
Crush, puncture, cut, or incinerate.

How should I dispose of a lithium coin-cell battery?

Dispose of the battery as required by local ordinances or regulations.

What should I do when the computer is turned on or the battery is charging?

When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When using the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time, and periodically take breaks from using the keyboard by lifting your hands from the palm rest.

Where should I avoid using the computer or charging the battery?

Do not operate your computer or charge the battery near flammable materials or in explosive environments.

What precautions should I take to ensure product ventilation?

Ventilation slots, fans, and/or heat sinks are provided with the product for safety, comfort, and reliable operation. Never block, cover, or disable these features. Do not place the product on a bed, sofa, carpet, or other flexible surface that might block these features.

What should I avoid when using the AC power adapter?

When the AC power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the AC power adapter to warm your body.

What are the basic precautions I should take with my computer for my safety?

For your safety, always follow these basic precautions with your computer:

Keep the cover closed whenever the computer is plugged in.
Regularly inspect the outside of the computer for dust accumulation.
Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas.
Do not restrict or block any ventilation openings.
Do not operate your computer inside furniture, as this might increase the risk of overheating.
Airflow temperatures into the computer should not exceed 35°C (95°F).

What should I do during an electrical storm?

Do not use your computer during a lightning storm.
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

How should all power cords be connected?

Connect all power cords to a properly wired and grounded electrical outlet.

What should I do before opening device covers?

Disconnect the attached power cords, battery, and all the cables before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

When is it safe to use the computer?

Do not use your computer until all internal parts enclosures are fastened into place. Never use the computer when internal parts and circuits are exposed.

How do I connect cables when installing, moving, or opening covers?

To connect:

Turn everything OFF.
First, attach all cables to devices.
Attach signal cables to connectors.
Attach power cords to outlets.
Turn devices ON.

How do I disconnect cables when installing, moving, or opening covers?

To disconnect:

Turn everything OFF.
First, remove power cords from outlets.
Remove signal cables from connectors.
Remove all cables from devices.

When should the power cord be connected or disconnected when installing electrical cables?

The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer. The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer.

What should I do with the telephone cable during electrical storms?

During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall.

What should I do if the LCD breaks and the internal fluid gets into my eyes or on my hands?

If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.

How should I dispose of products with mercury-containing fluorescent lamps?

For products with mercury-containing fluorescent lamps (for example, non-LED), dispose of the fluorescent lamp in the liquid crystal display (LCD) according to local, state, or federal laws.

How can I protect my hearing while using earphones or headphones?

To protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous. Ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7 limits) for a wide band characteristic voltage of 75 mV. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values).

What should I do to avoid a choking hazard?

Keep products that contain small parts away from children under three years of age.

What should I do to avoid the danger of suffocation from plastic bags?

Keep plastic bags away from babies and children to avoid danger of suffocation.

What should I do if any glass parts of my product break?

If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

How can I prevent static-electricity damage when handling computer components?

When handling options or CRUs, or performing any work inside the computer, take the following precautions to avoid static-electricity damage:

Limit your movement.
Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Prevent others from touching components.
When you install a static-sensitive option or CRU, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds.
When possible, remove the static-sensitive part from the static-protective packaging and install the part without setting it down. When this is not possible, place the static-protective packaging on a smooth, level surface and place the part on it.
Do not place the part on the computer cover or other metal surface.

What are the operating environment specifications?

Maximum altitude (without pressurization): 3048 m (10,000 ft) Temperature:

At altitudes up to 2438 m (8000 ft):
- Operating: 5°C to 35°C (41°F to 95°F)
- Storage and transportation: 5°C to 43°C (41°F to 109°F)
At altitudes above 2438 m (8000 ft):
- Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery, its temperature must be no lower than 10°C (50°F) Relative humidity:
Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F)

What are some basic maintenance tips?

Here are some basic maintenance tips:

If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.
Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (more than 13 cm or 5 inches).
Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F).
Avoid placing any objects (including paper) between the display and the keyboard or the palm rest.
Do not open the display with force. Otherwise, the computer hinge might get damaged.
Do not turn your computer over when the AC power adapter is plugged in, otherwise, it could break the adapter plug.
Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables.
When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display.
Only an authorized Lenovo repair technician should disassemble and repair your computer.
Do not modify or tape the latches to keep the display open or closed.
Avoid directly exposing your computer and peripherals to the air from an appliance that can produce negative ions.

How do I clean the computer cover?

Wipe the computer cover with a lint-free cloth dampened in mild soap and water. Avoid applying liquids directly to the cover.

How do I clean the keyboard?

Wipe the keys one by one with a lint-free cloth dampened in mild soap and water. Avoid spraying cleaner directly onto the keyboard. To remove any crumbs or dust from beneath the keys, use a camera blower with a brush or use cool air from a hair dryer.

How do I clean the computer screen?

Use a dry, soft lint-free cloth to wipe the screen gently. If you see a scratchlike mark on your screen, it might be a stain. Wipe or dust the stain gently with a soft, dry cloth. If the stain remains, moisten a soft, lint-free cloth with water or eyeglass cleaner, but do not apply liquids directly to the computer screen. Ensure that the computer screen is dry before closing it.

What are some keyboard shortcuts that can help make my computer easier to use?

Windows logo key + U: Open Ease of Access Center
Right Shift for eight seconds: Turn on or turn off Filter Keys
Shift five times: Turn on or turn off Sticky Keys
Num Lock for five seconds: Turn on or turn off Toggle Keys
Left Alt+Left Shift+Num Lock: Turn on or turn off Mouse Keys
Left Alt+Left Shift+PrtScn (or PrtSc): Turn on or turn off High Contrast For more information, go to https://windows.microsoft.com, and then search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.

How do I access the Ease of Access Center?

Go to Control Panel and view by Category.
Click Ease of Access ➙ Ease of Access Center.
Choose the appropriate tool by following the on-screen instructions.

What tools are included in the Ease of Access Center?

The Ease of Access Center includes the following tools:

Magnifier: Enlarges the entire screen or part of the screen.
Narrator: A screen reader that reads what is displayed on the screen aloud and describes events such as error messages.
On-Screen Keyboard: Displays a visual keyboard that you can select keys using the mouse or another pointing device.
High Contrast: Heightens the color contrast of some text and images on your screen.
Personalized keyboard: Adjust keyboard settings to make your keyboard easier to use.
Personalized mouse: Adjust mouse settings to make your mouse easier to use.

How do I use Speech Recognition?

Go to Control Panel and view by Category.
Click Ease of Access ➙ Speech Recognition.
Follow the on-screen instructions.

How do I adjust the screen resolution?

Right-click a blank area on the desktop and then click Display settings ➙ Display.
Follow the on-screen instructions.

How do I change the item size on the screen temporarily?

To change the item size temporarily, use the Magnifier tool in Ease of Access Center.

How do I change the item size on the screen permanently?

To change the item size permanently:

Right-click a blank area on the desktop and then click Display settings ➙ Display.
Change the item size by following the on-screen instructions. For some applications, your configuration might not take effect until you sign out and then sign in again.

How do I change the size of the items on a Web page?

Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (–) to reduce the text size.

How do I change the size of the items on the desktop or a window?

If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. This function might not work on some windows.

What should I do to achieve greater comfort when using my computer?

Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches).
Avoid glare or reflections on the display from overhead lighting or outside sources of light.
Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly.
Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Use a chair that gives you good back support and seat height adjustment.
Use chair arm rests or an area on your working surface to provide weight support for your arms. Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal) position. Type with a soft touch without pounding the keys.
Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.
Adapt to the surrounding light sources, active seating, and the placement of your computer hardware.

What should I do when using my computer while on the move or in a casual setting?

Try to observe as many ergonomic tips as possible, such as sitting properly and using adequate lighting. Ensure to take special note of employing active sitting and taking work breaks. You can find product options to help modify and expand your computer at https://www.lenovo.com/accessories.

How do I access the E-label screen?

To access the E-label screen, do one of the following:

Restart the computer. When the logo screen is displayed, press F9. The E-label screen is displayed.
Restart the computer. When the logo screen is displayed, press Enter or tap the prompt to enter the Startup Interrupt menu. Then, press F9 or tap the Regulatory Information option. The E-label screen is displayed.

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