LENOVO THINKPAD P14S GEN 5 AMD (02) PDF MANUAL

1. Disconnect your computer from ac power.

2. Insert a straightened paper clip into the hole to cut off power supply temporarily.

3. Connect your computer to ac power and then turn on your computer.

Note: If your computer is still no response, you can call Lenovo Customer Support Center to get further help.

The Wireless WAN feature (4G or 5G)* requires a cellular plan.

Note: The 4G or 5G cellular service is provided by authorized mobile service carriers in some countries or regions. You must have a cellular plan from a service carrier to connect to the cellular network. The cellular data plan might vary by location.

* for selected models

• Charge USB-C compatible devices with the output voltage and current of 5 V and 3 A or 1.5 A.

• Connect to an external display:

– USB-C to VGA: up to 1920 x 1200 pixels, 60 Hz

– USB-C to DP: up to 5120 x 3200 pixels, 60 Hz (Note: DP Alt mode DP2.1 is available for Intel models only)

• Connect to USB-C accessories to help expand your computer functionality.

Step 1. Connect the power cord to the ac power adapter.

Step 2. Connect the power adapter to your computer’s USB-C power connector.

Step 3. Plug the power cord into the ac power outlet.

Step 4. Press the power button to turn on your computer.

Notes:

• The appearance varies depending on the computer model.

• It is recommended to fully charge the computer when using it for the first time. Click the battery status icon at the bottom right of your desktop to check the battery status.

• Select the country or region.

• Connect to an available network.

• Accept the license agreement.

• Create a Microsoft account or log in with your Microsoft account.

• Set up your password, fingerprint, or facial recognition as preferred.

• Customize your experience.

Follow the on-screen instructions to complete the setup after turning on the computer connected to AC power.

Notes:

• Depending on the model, some settings might not be available on your computer.

• Do not turn off your computer and ensure it is connected to the ac power during the whole process.

Note: The wireless LAN module on your computer might support different standards. For some countries or regions, use of 802.11ax might be disabled according to local regulations.

Note: You can enable Wi-Fi networks in this mode according to your actual needs.

Notes:

• Depending on the model, your computer might have no WWAN module installed.

• The 4G or 5G cellular service is provided by authorized mobile service carriers in some countries or regions.

• Network connection speeds might also vary by location, environment, network conditions and other factors.

Step 1. Turn off the computer.

Step 2. Insert a straightened paper clip into the hole in the nano-SIM-card tray. The tray ejects. Install a nano-SIM card as shown and insert the tray into the nano-SIM-card slot. Note the orientation of the card and ensure that it is seated correctly.

Step 3. Turn on the computer.

Step 4. Click the network icon, and then select the cellular network icon (|||) from the list. Provide required information, if needed.

• When the indicator is off, the special function is enabled.

• When the indicator is on, the standard function (F1-F12) is enabled.

Use your finger to apply pressure to the pointing-stick nonslip cap (red cap) in any direction parallel to the keyboard. The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves.

The TrackPoint left and right buttons correspond to the left and right buttons on a traditional mouse.

Press and hold the TrackPoint center button while applying pressure to the pointing stick in the vertical or horizontal direction to scroll through documents, Web sites, or apps.

Step 1. Type ‘Mouse settings’ in the Windows search box and then press Enter.

Step 2. Click ‘TrackPoint settings’ and then follow the on-screen instructions to change the settings.

Notes:

• Some gestures are not available if the last action was done from the TrackPoint pointing device, when using certain apps, or if you use two or more fingers too close together.

• Trackpad might be insensitive if you position your fingers too close to the edge, touch it with wet fingers, or if the surface is stained with water or oil. If stained, turn off the computer first, then gently wipe the Trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.

• When using two or more fingers for gestures, ensure they are positioned slightly apart.

One-and-two-finger gestures:

Three-and-four-finger gestures:

Step 1. Open the Start menu, and then click Settings → Bluetooth & devices → Touchpad.

Step 2. In the Touchpad section, turn off the Touchpad control.

Notes:

• Some gestures might not be available when you are using certain apps.

• Do not use gloved fingers or incompatible pens for input on the screen. Otherwise, the touch screen might be not sensitive or does not respond.

• The touch screen is delicate. Do not apply pressure on the screen or touch the screen with anything hard or sharp. Otherwise, the touch panel might malfunction or get damaged.

One-finger touch gesture:

Two-finger touch gesture:

Three-and-four-finger touch gesture:

Step 1. Type ‘touchpad’ in the Windows search box and then press Enter.

Step 2. Turn on the ‘Three-finger gestures’ switch or ‘Four-finger gestures’ switch as you desire.

Step 1. Turn off the computer.

Step 2. Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the touch screen. Do not apply solvents to the cloth.

Step 3. Restart the computer and check if the touch screen works normally.

Step 4. If the touch screen cannot work normally, type ‘Windows Update’ in the Windows search box and then press Enter.

Step 5. Follow the on-screen instructions to update Windows.

Step 6. After updating Windows, check if the touch screen works normally.

Step 7. If the touch screen still cannot work normally, the touch screen might get damaged. You can call Lenovo Customer Support Center to get further help.

Note: The refresh rate higher than 60 Hz can also be supported. If you set the refresh rate higher than 60 Hz, the maximum resolution might be limited.

• For Intel models, the HDMI connector supports the HDMI 2.1 (up to 4K/60Hz) standard.

• For AMD models, the HDMI connector supports the HDMI 2.1 (up to 4K/60Hz) standard by default. Use a qualified HDMI 2.1 cable. If you use an HDMI 1.4 cable, it might be incompatible. To change the HDMI standard from 2.1 to 1.4 in the UEFI BIOS menu (for compatibility with HDMI 1.4 cables/devices):

1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

2. Configure ‘HDMI Mode Select’ in the Config menu to the desired standard (e.g., HDMI 1.4).

Step 1. Right-click a blank area on the desktop and select Display settings.

Step 2. Select the display that you want to configure and change display settings (like brightness, resolution, orientation) of your preference.

• Know the device status easily and customize device settings.

• Download and install UEFI BIOS, firmware, and driver updates to keep your computer up-to-date.

• Monitor your computer health, and secure your computer against outside threats.

• Scan your computer hardware and diagnose hardware problems.

• Look up warranty status (online).

• Access User Guide and helpful articles.

• Temporarily disable the keyboard, screen, Trackpad, and TrackPoint pointing device for cleaning.

Note: Available features vary depending on the computer model and app version.

• Background Removal: Conceal the background during a video call to keep the focus on you.

• Auto-framing: Automatically keep your face centered in the video call when you move around.

• Virtual presenter: Overlay your face on any materials you want to present like a presentation.

• Privacy Alert: An alert icon appears on your computer screen when a shoulder surfer appears behind you.

• Privacy Guard: Your screen becomes blurred when a shoulder surfer appears behind you. Press Alt +F2 to cancel the blur effect. (Note: For ePrivacy displays, this function may enable automatically).

• Posture Warning: Remind you to adjust your posture when you hunch toward the screen.

• Eye Wellness: Remind you to look away from the screen and relax your eyes for 20 seconds every 20 minutes.

Notes:

• The available features vary depending on the computer model.

• The features only work when camera shutter is open.

• Some features might not be able to be used at the same time.

• The Lenovo View app periodically updates features. The feature description might be different from that on your actual user interface.

Double-tap the TrackPoint pointing stick to launch the TrackPoint Quick Menu by default. You can also set single-tapping as the launch gesture:

Step 1. Click the flyout icon in the Quick Menu and click ADVANCED SETTINGS.

Step 2. Select Single-tapping under TrackPoint Quick Menu Launch.

Note: If the menu doesn’t pop up, it might be due to displacement of the pointing stick from too much force. Wait 15-30 seconds and try again. The menu is enabled by default. Press Fn+G to disable/enable the tapping gesture.

You can click the edit button to rearrange features or drag and drop features to customize the menu.

• Camera: Adjust brightness and contrast, restore defaults by tapping the reset button.

• Microphone: Mute the computer, adjust sound effect by selecting modes (Center mode: speaker’s voice; Spatial mode: speaker’s voice and ambience). Note: If internal mic/Dolby is not supported/disabled, an input device list and volume bar appear instead.

• Voice typing: Convert speech to text in the text box. Click START VOICE TYPING to invoke the text box.

• Battery: Extend battery lifespan by setting the charging threshold below 100%. Enable the feature and click ADJUST THRESHOLD to set it in the Vantage app.

• Audio playback: Select output device, set volume, or mute.

• Noise suppression: Suppress background noise (Off, Low, High). Note: Feature requires Dolby Voice to be on. Click the link in NOISE SUPPRESSION to enable it.

• Quick Clean: Temporarily disable keyboard, screen, Trackpad, and TrackPoint for cleaning.

Note: Features might vary due to updates. Click the flyout icon and LEARN MORE for details.

Note: If Glance is uninstalled, you can request it through https://support.lenovo.com/contactus.

• Presence Detection: Keeps your computer awake when in use and automatically locks it when your head moves out of the camera range.

• Privacy Alert: When a shoulder surfer is detected, an alert icon appears on your computer screen.

• Privacy Guard: When a shoulder surfer is detected, your screen is blurred. Press Alt+F2 to cancel the blur effect.

• Smart Display: Blurs screens you are not looking at. If you are not facing any screen, all screens are blurred. Press Alt+F2 to cancel the blur effect.

Note: If your computer has an ePrivacy screen, it can work with Glance for better privacy. See https://support.lenovo.com/videos/vid500144 for details.

• Snap Window: When you select a window on one screen and turn your face to another, the window automatically snaps to the top center of the screen you are facing.

• Smart Pointer: Relocates the pointer to the screen you are facing. When the pointer moves from one screen to another, it is temporarily drawn large.

Note: Snap Window and Smart Pointer only work when connected to external displays. Ensure external displays are placed at the same height as your computer.

• Posture check: Reminds you to adjust your posture once you hunch toward the screen.

• 20/20/20 Alert: Reminds you to look away from the screen and relax your eyes for 20 seconds every 20 minutes.

Step 1. Click the triangular icon in the Windows notification area to show hidden icons. Then, right-click the X-Rite Color Assistant icon.

Step 2. Follow the on-screen instructions to select a preinstalled profile as desired.

Step 1. Connect your computer to the network and close the X-Rite Color Assistant program.

Step 2. Go to C:\Program files (x86)\X-Rite Color Assistant and locate the ProfileUpdaterForDisplayReplacement.exe file.

Step 3. Double-click the EXE file. Then, follow the on-screen instructions to input the display serial number and click Submit.

When the new color profiles are installed successfully, a window will be displayed.

Step 1. Connect your computer to the network and open the preinstalled X-Rite Color Assistant app.

Note: If the app is uninstalled, reinstall it by downloading the installation package from https://support.lenovo.com/downloads/DS540353.

Step 2. Go to Settings → Restore profiles. The app will download and install its unique color profiles from Lenovo cloud automatically.

Note: In balanced mode or best performance mode, avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for 10 seconds or longer.

Step 1. Right-click the battery icon in the quick settings area on the right side of the taskbar.

Step 2. Click Power and sleep settings.

Step 3. Locate the Power mode section and select a preferred mode.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Config → Power.

Step 3. In the Intelligent Cooling Boost section, turn off the Intelligent Cooling Boost switch.

Step 4. Press F10 to save changes and exit the UEFI BIOS menu.

• Power:

– Intel models:

ThinkPad T14 Gen 5: 45W or 65W

ThinkPad T16 Gen 3: 45W, 65W, or 100W

– AMD models:

ThinkPad T14 Gen 5: 45W or 65W

ThinkPad P14s Gen 5 AMD: 65W

• Sine-wave input at 50 Hz to 60 Hz

• Input rating: 100 V to 240 V ac, 50 Hz to 60 Hz

• Output rating (Intel models):

ThinkPad T14 Gen 5: 20 V dc, 2.25A or 3.25A

ThinkPad T16 Gen 3: 20 V dc, 2.25A, 3.25A, or 5A

• Output rating (AMD models):

ThinkPad T14 Gen 5 and ThinkPad P14s Gen 5 AMD: 20 V dc, 2.25A, or 3.25A

Note: Some models may not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with relevant national standards. It is recommended to use Lenovo qualified adapters. Refer to https://www.lenovo.com/us/en/compliance/eu-doc.

• Use the battery until the charge is depleted and recharge the battery completely before using it. Once the battery is fully charged, it must discharge to 94% or lower before it will be allowed to recharge again.

• Keep the battery from full charge when it is not in heavy use. For more information, refer to the Battery settings tab in the Power section of the Vantage app.

• The battery might optimize its full charge capacity based on your usage. After prolonged periods of limited use, full battery capacity might not be available until you discharge to as low as 20% and recharge completely. For more information, refer to the Battery settings tab in the Power section of the Vantage app.

Note: The actual charging speed depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Click Config → USB, and then enable Always On USB and Charge in Battery Mode.

• Turn off the display: After 5 minutes

• Put the computer to sleep:

– Intel models: After 5 minutes

– AMD models: After 5 minutes

Step 1. Go to Control Panel and view by Large icons or Small icons.

Step 2. Click Power Options.

Step 3. Change the settings as you prefer.

Step 1. Type ‘Bluetooth’ in the Windows search box and then press Enter.

Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. Make sure the device is discoverable.

Step 3. Select the device when it is displayed on the Add device list, and then follow the on-screen instructions.

Step 1. Enable swift pair notification on Bluetooth settings page.

Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. Make sure the device is discoverable.

Step 3. Click Connect when a swift pair notification appears on your computer.

Step 1. Type ‘Device Manager’ in the Windows search box and then press Enter.

Step 2. Locate the Bluetooth adapter. Right-click and select Update driver.

Step 3. Select Search automatically for drivers, and then follow the on-screen instructions.

Step 1. Type ‘Airplane mode’ in the Windows search box and then press Enter.

Step 2. Ensure that Airplane mode is off and turn on the NFC function.

Note: Ensure that the NFC card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected.

Note: The slot supports cable locks that conform to the Kensington Nano Saver® lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase cable locks at https://smartfind.lenovo.com.

Step 1. Type ‘Sign-in options’ in the Windows search box and then press Enter.

Step 2. Select Fingerprint recognition (Windows Hello) and then follow the on-screen instruction to enroll your fingerprint.

Note: It is recommended that you put your finger at the center of the power button during enrollment and enroll more than one fingerprint in case of any injuries to your fingers. After enrollment, fingerprints are associated with the Windows password automatically.

• Do not scratch the surface of the reader with anything hard or sharp.

• Do not use or touch the reader with a wet, dirty, wrinkled, or injured finger.

Step 1. Type ‘Sign-in options’ in the Windows search box and then press Enter.

Step 2. Select Facial recognition (Windows Hello) and then follow the on-screen instruction to enroll your facial ID.

Notes:

• The lock on leave function does not work if you set the power options to never turn off the display.

• The initial BIOS disabled this function. It will be enabled by software update soon. Refer to README file for BIOS on system support site.

• For some countries or regions, the lock on leave function might be disabled according to local regulations.

Step 1. Open the Vantage app, and then click Device → Smart Assist.

Step 2. Slide the Zero Touch Lock switch to disable or enable the function.

Step 1. Restart the computer. When the logo is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Security → Intelligent Security.

Step 3. Slide the User Presence Sensing switch to enable or disable the function.

• Press F12 or Fn+D to enable/disable it. You will be prompted by an on-screen icon each time.

• Press the Brightness Up key (+) to increase the privacy level or the Brightness Down key (-) to decrease the privacy level.

Note: The privacy level varies depending on screen brightness, contrast ratio, and the physical environment. Recommended screen brightness level is 50-60.

Step 1. Open the Vantage app, and then click Device.

Step 2. Locate the Privacy Guard option, and select ‘Enable this feature when typing passwords’ to enable this function.

Note: Once enabled, this function is available even when you disable the ePrivacy function (if applicable).

Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window.

Step 2. On the TOOLS tab, select SYSTEM INFORMATION → STORAGE using the arrow keys.

Step 3. Locate the Device Type section to check the information (Look for NVMe drives, as these support the feature).

Notes:

• Before using this feature, ensure the remaining battery power is not less than 5%. Otherwise, this feature cannot be enabled.

• This feature can be enabled or disabled by key combinations only when the computer is turned on.

To enable or disable this feature, press Fn+U, and then press Fn+S.

After this feature is enabled, the LED indicator blinks briefly when a USB device is connected.

• Power-on password: Requires password entry every time the computer is turned on.

• Supervisor password: Protects BIOS settings. Required to change most configuration options. Overrides the power-on password if both are set.

• System management password: Similar to supervisor password but with lower default authority (can be customized). Can be set via BIOS menu or WMI.

• NVMe password (Single or Dual – User+Admin): Prevents unauthorized access to data on the NVMe storage drive. Requires password entry each time the drive is accessed.

• A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software program are installed in the computer, and the TCG Opal management software program is activated.

• An eDrive storage drive is installed in the computer preinstalled with the Windows operating system.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Security → Password by using the arrow keys.

Step 3. Select the password type (e.g., Power-On Password, Supervisor Password). Then, follow the on-screen instructions to set, change, or remove a password.

You should record all your passwords and store them in a safe place. If you forget any passwords, potential repair actions required are not covered under warranty.

Step 1. Restart the computer. When the logo screen is displayed, immediately press F1.

Step 2. Type the supervisor password or the system management password to enter the UEFI BIOS menu.

Step 3. Select Security → Password → Power-On Password using the arrow keys.

Step 4. Type the current supervisor or system management password in the Enter Current Password field. Leave the Enter New Password field blank, and press Enter twice.

Step 5. In the Changes have been saved window, press Enter.

Step 6. Press F10 to save changes and exit the UEFI BIOS menu.

If you have not set a supervisor or system management password, contact a Lenovo-authorized service provider to have the power-on password removed. A fee may apply.

Step 1. Restart the computer. When the logo screen is displayed, immediately press F1.

Step 2. Type the supervisor password to enter the UEFI BIOS menu.

Step 3. Select Security → Password → System Management Password using the arrow keys.

Step 4. Type the current supervisor password in the Enter Current Password field. Leave the Enter New Password field blank, and press Enter twice.

Step 5. In the Changes have been saved window, press Enter.

Step 6. Press F10 to save changes and exit the UEFI BIOS menu.

If you have not set a supervisor password, contact a Lenovo-authorized service provider to have the system management password removed. A fee may apply.

Note: This association feature might also require enabling specific options in the BIOS Fingerprint menu, such as ‘Predesktop Authentication’.

Follow the instructions to restore the Windows operating system from Cloud:

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Config → Reinstall Windows from Cloud. Follow the on-screen instructions to enable this feature.

Step 3. Press F10 to save changes and exit.

Step 4. The computer will restart automatically. When the logo screen is displayed, press F12.

Step 5. Select App Menu → Reinstall Windows from Cloud, and then follow the on-screen instructions.

Notes:

• This feature will restore your Windows operating system to factory defaults. Do not use this feature if a customized operating system is installed on your computer, otherwise the customized functions or applications cannot be restored.

• This feature only works with wired network (connected via the Ethernet connector on your computer) and wireless network (WPA2 personal only).

Prepare the needed information before you contact Lenovo.

1. Record the problem symptoms and details:

• What is the problem? Is it continuous or intermittent?

• Any error message or error code?

• What operating system are you using? Which version?

• Which software applications were running at the time of the problem?

• Can the problem be reproduced? If so, how?

2. Record the system information:

• Product name.

• Machine type and serial number.

• Problem determination – Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

• Lenovo hardware repair – If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

• Engineering change management – Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts

• Identification of software problem sources

• Configuration of UEFI BIOS as part of an installation or upgrade

• Changes, modifications, or upgrades to device drivers

• Installation and maintenance of network operating systems (NOS)

• Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to:

• https://www.lenovo.com/warranty/llw_02

• https://pcsupport.lenovo.com/warrantylookup

Accessories

Lenovo has a number of hardware accessories and upgrades to help expand the functionality of your computer. Accessories include memory modules, storage devices, network cards, power adapters, keyboards, mice, and so on. You can purchase Lenovo accessories at https://www.lenovo.com/accessories.

Additional services

During and after the warranty period, you can purchase additional services from Lenovo at https://pcsupport.lenovo.com/warrantyupgrade.

Service availability and service names might vary by country or region.

Lenovo documentation is designed to meet users’ accessibility needs. Users can read the documentation with assistance as needed. For example:

• Text and images are in high contrast. Color contrast can enhance the visual experience. In this mode, all contents are highlighted to be more visible.

• Text is logical and readable. Images are also readable with alternative text provided. A screen reader can enhance the hearing or listening experience. In this mode, all contents are clearer and easier to understand.

• Text is large and clear, making it easier to read. A magnifier can enlarge the text to improve readability.

For more information, watch the video at: https://support.lenovo.com/docs/pc_pub_accessibility

Lenovo keyboards support various accessibility features. For example:

Tactile markings on some keys for easier identification. Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys:

– Function keys: F2 and F3

– Control keys: Fn and Insert

– Typing keys: F, J, and Enter

– Navigation key: Down arrow

• Consistent layout of keyboards for easier use

• Appropriate spacing between keys for typing efficiency

• Sufficient contrast of keys, controls, and labels for better visibility

• On-screen notification or lighted notification for some keys for ease of use

• Keys and controls that can be reached and operated using one hand and require minimal dexterity for ease of use

Note: The accessibility features vary by product. Depending on the product model, some accessibility features listed below might not be applicable to the product. To get the most up-to-date accessibility information for the product, go to https://www.lenovo.com/accessibility. For additional support from Lenovo, users can find phone numbers for their country or region from https://support.lenovo.com/supportphonelist.

The accessibility features of the operating systems can be configured to assist users in the following ways:

– Vision features, such as text size and visual effect settings, make the screen contents easier to see.

– Hearing features, such as audio and caption settings, make the screen contents easier to hear.

– Interaction features, such as speech and eye-control settings, make the product easier to control.

1: Wireless LAN antenna (main)

2: Wireless LAN antenna (auxiliary)

3: Wireless WAN antenna (main, for selected models) / Wireless WAN antenna (MIMO1, for selected models) – check specific model diagram

4: Wireless WAN antenna (MIMO1, for selected models) / Wireless WAN antenna (main, for selected models) – check specific model diagram

5: Wireless WAN antenna (auxiliary, for selected models) / Wireless WAN antenna (MIMO2, for selected models) – check specific model diagram

6: Wireless WAN antenna (MIMO2, for selected models) / Wireless WAN antenna (auxiliary, for selected models) – check specific model diagram

Maximum altitude (without pressurization)

3048 m (10 000 ft)

Temperature

• Operating: 5°C to 35°C (41°F to 95°F)

• Storage and transportation in original shipping packaging: -20°C to 60°C (-4°F to 140°F)

• Storage without packaging: 5°C to 43°C (41°F to 109°F)

Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).

Relative humidity

• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)

• Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F)

Step 1. Turn off and then turn on the computer.

Step 2. When prompted, scan your finger on the fingerprint reader.

Step 3. Enter your power-on password, NVMe password, or both as required. The association is established.

When you start the computer again, you can use your fingerprints to log in to the computer without entering your Windows password, power-on password, or NVMe password. To change settings, press F1 to enter the UEFI BIOS menu, and then select Security → Fingerprint.

Attention: If you always use your fingerprint to log in to the computer, you might forget your passwords. Write down your passwords, and keep them in a safe place.

Follow the instructions to register FIDO2 USB device in ThinkShield Passwordless Power-On Device Manager.

Step 1. Turn on the computer.

Step 2. Press F12 during the power-on process.

Step 3. If you set a power-on password, you are prompted to enter the correct password.

Step 4. Select App Menu → ThinkShield Passwordless Power-On Device Manager and press Enter.

Step 5. Insert the FIDO2 USB device to register the device by following steps:

a. Select the available FIDO2 USB device that you want to register in the Discovered Devices field.

b. Click Yes in the displayed window to confirm the device you selected.

c. If you set a power-on password, you are prompted to enter the correct password.

d. The User operation request window is displayed. You are prompted to press the button on the connected FIDO2 USB device, and then follow the on-screen instructions to close the window.

e. Press Esc to exit and restart your computer.

Notes:

• If you want to unregister your devices, click the available FIDO2 USB device that you want to unregister in the My Device field and enter the correct power-on password for verification.

• If you use more than one FIDO2 USB device with a common identifier for registration, only one device is available.

Follow the instructions to log in to the System with Passwordless Power-On Authentication.

Step 1. Restart the computer.

Step 2. ThinkShield Passwordless Power-On Authentication window is displayed.

Step 3. Insert your registered FIDO2 USB device for detection.

Step 4. Then follow the on-screen instructions to press the button on your FIDO2 USB device for verification.

Step 5. After your device is verified, the power-on process continues.

Note: You should insert the FIDO2 USB device or enter the power-on password within 60 seconds. Otherwise, your computer will shut down automatically.

Note: The UEFI BIOS menu might vary depending on system configurations. To know more about the UEFI BIOS, for example, BIOS Event log, you can go to https://pcsupport.lenovo.com and then type UEFI BIOS in search box. You can go to Lenovo BIOS Simulator Center https://download.lenovo.com/bsco/index.html to explore the detailed settings by your product name.

Follow the instructions to save the customized settings configuration.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Restart → Save Custom Defaults.

Step 3. Click Yes to save the settings configuration you customized.

Follow the instructions to load the customized settings configuration.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Restart → Load Custom Defaults.

Step 3. Click Yes to load the customized settings configuration you saved.

You can also press F9 and click Custom Defaults to load the customized settings configuration.

Note: Load Custom Defaults is unavailable if no customized BIOS default settings are saved.

Follow the instructions to reset the settings configuration to Setup Defaults.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Restart → Load Factory Defaults.

Step 3. Click Yes to reset the settings configuration to Setup Defaults.

You can also press F9 and click Factory Defaults to reset the settings configuration to Setup Defaults.

This feature enables you to reset the UEFI BIOS to the factory default settings, including all UEFI BIOS settings and internal system data. It helps you wipe user data in case that you want to dispose of or reuse your computer.

Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 2. Select Security → Reset System to Factory Defaults and press Enter.

Step 3. Several warning windows might be displayed. Do the following before resetting the system to the factory default settings:

a. Deactivate the Absolute Persistence Module.

b. Remove the NVMe password if your have set one.

Step 4. For computer models with RAID settings, a window is displayed to remind you of data damage. Select Yes to proceed.

Step 5. A window is displayed to confirm all UEFI BIOS settings will be reset. Select Yes to proceed.

Note: If the Intel AMT control and Absolute Persistence(R) Module are permanently disabled, these settings cannot be reset successfully.

Step 6. Enter the supervisor password, system management password or power-on password in the window prompted.

Your computer will restart immediately. It takes a few minutes to complete the initialization process. Your computer screen might be blank during this process. This is normal and you should not interrupt it.

During the UEFI BIOS self-recovery, the screen might be blank. You can check the progress based on blinking modes of the LED indicators on Esc, F1, and F4. For details, refer to the following table.

Note: Do not press the power button to interrupt the progress. Wait a few minutes until the logo screen is displayed.

When you install a new program, device driver, or hardware component, you might need to update the UEFI BIOS.

Download and install the latest UEFI BIOS update package by one of the following methods:

From the Vantage app

Step 1. Open the Vantage app, and then click Device → System Update.

Step 2. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package.

From the Lenovo Support Web site

Step 1. Go to https://pcsupport.lenovo.com and select the entry for your computer.

Step 2. Click Drivers & Software → Manual Update → BIOS/UEFI.

Step 3. Follow the on-screen instructions to download and install the latest UEFI BIOS update package.

From the Windows Update

Step 1. Type Settings in the Windows search box and press Enter.

Step 2. Click Windows Update → Check for updates.

Step 3. If a BIOS update package appears in your update list, click Download or Install to initiate the update.

Note: During the UEFI BIOS update process, MRC change might cause memory retraining. When memory retraining occurs, the screen might be blank. You might see the LED indicators on Esc, F1, and F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed.

Follow the instructions to install a Windows operating system and device drivers.

Attention:

• It is recommended that you update your operating system through official channels. Any unofficial update might cause security risks.

• The process of installing a new operating system deletes all the data on your internal storage drive, including the data stored in a hidden folder.

Before you install a Windows operating system, do the following:

1. For models with a Trusted Platform Module, if you are using the Windows BitLocker® Drive Encryption feature, ensure that you have disabled the feature. You can re-enable the feature after the operating system installation is complete.

2. Ensure that the security-related features (Security Chip, Virtualization, and Secure Boot) are enabled.

To access the security-related features in the UEFI BIOS menu:

a. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

b. Select Security and select the security-related features. Then, press Enter. Ensure that the security-related features are enabled.

c. Press F10 to save the settings and exit.

3. Network connection is required to the installation of Windows 11.

Step 1. Connect the drive that contains the operating system installation program to the computer. To create the installation media, refer to https://support.microsoft.com/windows.

Step 2. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Step 3. Select Startup → Boot to open the Boot Priority Order submenu.

Step 4. Change the startup sequence:

a. Select the drive that contains the operating system installation program, such as USB HDD. Then, press Esc.

b. Press F10 to save the setting and exit.

Attention: After you change the startup sequence, ensure that you select the correct device during a copy, save, or format operation. If you select the wrong device, the data on that device might be erased or overwritten.

Note: If the system cannot boot from the selected drive, disable Secure Boot and try again. Ensure that you re-enable the feature after the operating system installation is complete.

Step 5. Follow the on-screen instructions to install the device drivers and necessary programs.

You should download the latest driver for a component when you notice poor performance from that component or when you added a component. This action might eliminate the driver as the potential cause of a problem. Download and install the latest driver by one of the following methods.

• Open the Vantage app to check the available update packages. Select the update packages you want, and then follow the on-screen instructions to download and install the packages.

• Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen instructions to download and install necessary drivers and software.

• Apply Windows Update to get the latest updates, such as the security patches. Then, follow the on-screen instructions to download and install the necessary updates.

Customer Replaceable Units (CRUs) are parts that can be replaced by the customer. The computers contain the following types of CRUs:

• Self-service CRUs: Refer to parts that can be replaced easily by customer themselves or by trained service technicians at an additional cost.

• Optional-service CRUs: Refer to parts that can be replaced by customers with a greater skill level. Trained service technicians can also provide service to replace the parts under the type of warranty designated for the customer’s machine.

Self-service CRUs

• ac power adapter*

• Base cover assembly

• Keyboard

• Memory module

• Memory module shielding cap

• M.2 solid-state drive

• M.2 solid-state drive bracket*

• Nano-SIM-card tray*

• Power cord*

Optional-service CRUs

• Built-in battery with large capacity (52.5 W battery for ThinkPad T14 Gen 5 and ThinkPad P14s Gen 5 AMD, 86 W battery for ThinkPad T16 Gen 3)

• Wireless WAN module*

• Wireless-WAN-module bracket*

* for selected models

Note: Replacement of any parts not listed above, including the built-in rechargeable battery (non-CRUable), should be done by a qualified repair technician or by ensuring that you carefully follow all instructions provided by Lenovo. You can also find Lenovo-authorized repair facilities by going to https://support.lenovo.com/partnerlocator for more information.

Follow the instructions to disable Fast Startup.

Step 1. Go to Control Panel and view by Large icons or Small icons.

Step 2. Click Power Options, and then click Choose what the power buttons do on the left pane.

Step 3. Click Change settings that are currently unavailable at the top.

Step 4. If prompted by User Account Control (UAC), click Yes.

Step 5. Clear the Turn on fast startup check box, and then click Save changes.

Follow the instructions to disable the built-in battery.

Step 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu.

Step 2. Select Config → Power. The Power submenu is displayed.

Step 3. Select Disable Built-in Battery and press Enter.

Step 4. Select Yes in the Setup Confirmation window.

The built-in battery is disabled and the computer turns off automatically.

Wait three to five minutes to let the computer cool.

Note: If your computer cannot enter the UEFI BIOS menu, you cannot disable the built-in battery. To avoid short circuit when you replace a CRU, it is recommended to do the following:

• For the built-in battery connected to the system board with cables: Disconnect the battery cables.

• For the CRUable built-in battery connected to the system board with comb connectors: Disconnect the connectors by removing the battery. For the removal procedure, refer to the built-in battery replacement instructions in this documentation.

• For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help.

To check whether the built-in battery on your computer is a CRU, see the CRU list.

Follow the instructions to replace the keyboard.

Before you start, read Generic Safety and Compliance Notices.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

Remove the keyboard

Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved.

Step 1. Loosen the screws that secure the keyboard.

Step 2. Push the keyboard in the direction as shown by arrows in the PDF illustrations to release the latches from the keyboard bezel.

Step 3. Pivot the keyboard slightly upward and then turn over the keyboard.

Step 4. Put the keyboard on the palm rest as shown and detach the connectors. Then, remove the keyboard.

Install the keyboard

Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved.

Step 1. Attach the connectors and then turn over the keyboard.

Step 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the display) is under the keyboard bezel.

Step 3. Slide the keyboard in the direction as shown. Ensure that the latches are secured under the keyboard frame.

Step 4. Tighten the screws to secure the keyboard.

Step 5. Connect the ac power adapter and all disconnected cables to the computer.

Note: Configure the keyboard language in UEFI BIOS.

Follow the instructions to replace the base cover assembly.

Before you start, read Generic Safety and Compliance Notices.

Note: Do not remove the base cover assembly when your computer is connected to ac power. Otherwise, there might be a risk of short circuits.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Remove the nano-SIM-card tray if your computer comes with one.

4. Close the computer display and turn over the computer.

Remove the base cover assembly

Step 1. Loosen the screws securing the base cover assembly, then pry up the latches as shown in the PDF illustrations.

Note: Open the base cover assembly as shown with a pressure of less than 5 kg. Release the pressure immediately when the base cover hook is released.

Install the base cover assembly

Step 1. Install the base cover assembly as shown in the PDF illustrations.

Step 2. Tighten the screws in alphabetic order (a to g) as shown in the illustrations to secure the base cover assembly.

If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer.

Follow the instructions to replace the memory module shielding cap.

Before you start, read Generic Safety and Compliance Notices.

Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

Remove the memory module shielding cap

Step 1. Remove the memory module shielding cap as shown in the PDF illustrations.

Install the memory module shielding cap

Step 1. Install the memory module shielding cap as shown in the PDF illustrations.

Note: Ensure that the arrows on the memory module shielding cap point upwards to the direction of the thermal fan assembly. Otherwise, the memory module shielding cap cannot be installed correctly.

Follow the instructions to replace the memory module.

Before you start, read Generic Safety and Compliance Notices.

Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

5. Remove the memory module shielding cap. See “Memory module shielding cap”.

Note: Ensure that you follow the installation order for memory modules shown in the following table.

Remove the memory module

Step 1. Open the latches on both sides of the memory module slot at the same time, and then remove the memory module.

Install the memory module

Step 1. Place the memory module on the memory slot and press the memory module downwards until the latches secure the memory module in place.

Follow the instructions to replace the Wireless WAN module.

The following information is only for the computer with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.

Notes:

• Wireless WAN ready model identifies that product has preinstalled wireless WAN antennas and allows a user-installable wireless WAN module.

• Only wireless WAN model or wireless WAN ready model is allowed to install the optional Lenovo wireless WAN module.

Before you start, read Generic Safety and Compliance Notices.

Attention: Do not touch the contact edge of the wireless WAN module. Otherwise, the wireless WAN module might get damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

Remove the wireless WAN module

Step 1. Remove the wireless WAN module:

Note: A Mylar film might cover the wireless WAN module. To access the wireless WAN module, peel off the film first.

a. Gently disconnect the wireless antenna cables with your fingers.

b. Remove the screw.

c. Carefully remove the wireless WAN module out of the slot.

Install the wireless WAN module

Step 1. Install the wireless WAN module in reverse order.

Ensure that the antenna cables are installed appropriately:

• The blue cable is connected to the connector labeled Blue on the module.

• The black and grey cable is connected to the connector labeled Black Grey on the module.

• The white and grey cable is connected to the connector labeled White Grey on the module.

• The orange cable is connected to the connector labeled Orange on the module.

Follow the instructions to replace the Wireless-WAN-module bracket.

Before you start, read Generic Safety and Compliance Notices.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

5. Remove the wireless wan card. See “Wireless WAN module (for selected models)”.

Remove the wireless-WAN-module bracket

Step 1. Remove the wireless-WAN-module bracket as shown in the PDF illustrations.

Install the wireless-WAN-module bracket

Step 1. Install the wireless-WAN-module bracket in reverse order.

Follow the instructions to replace the M.2 solid-state drive.

Before you start, read Generic Safety and Compliance Notices.

Attention:

• If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install a Windows operating system and drivers”.

• If your computer is installed with the color profiles, you need to reinstall the color profiles after installing a new operating system, see “Use the factory color calibration feature (for selected models)”.

The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.

When handling the M.2 solid-state drive, observe the following guidelines:

• Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement.

• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.

• Do not apply pressure to the M.2 solid-state drive.

• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state drive might get damaged.

• Do not subject the M.2 solid-state drive to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

Remove the M.2 solid-state drive

Step 1. Remove the M.2 solid-state drive based on your computer model type (Type 1 or Type 2 as shown in PDF illustrations):

Type 1: Remove the screw, then remove the M.2 solid-state drive.

Type 2: Remove the screw, remove the M.2 solid-state drive bracket, then remove the M.2 solid-state drive.

Install the M.2 solid-state drive

Step 1. Install the M.2 solid-state drive in reverse order of removal.

Follow the instructions to replace the M.2 solid-state drive bracket.

Before you start, read Generic Safety and Compliance Notices.

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

5. Remove the M.2 solid-state drive. See “M.2 solid-state drive”.

Remove the M.2 solid-state drive bracket

Step 1. Remove the M.2 solid-state drive bracket as shown in the PDF illustrations.

Install the M.2 solid-state drive bracket

Step 1. Install the M.2 solid-state drive bracket in reverse order.

Follow the instructions to replace the built-in battery with large capacity.

Before you start, read Generic Safety and Compliance Notices.

CAUTION: Use only the Lenovo-authorized battery specified for the computer. Any other battery could ignite or explode.

Attention: Only large-capacity built-in battery with grey mylar on the front of the battery can be replaced by customers. Refer to the tables below for details.

For ThinkPad T14 Gen 5 and ThinkPad P14s Gen 5 AMD:

For ThinkPad T16 Gen 3:

For access, do the following:

1. Disable the built-in battery. See “Disable the built-in battery”.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly”.

Tool needed: Phillips head screwdriver

Remove the built-in battery

Step 1. Disconnect the battery connector, then loosen the screws securing the battery, and remove the battery.

Install the built-in battery

Step 1. Before installing the built-in battery, thoroughly check the battery compartment and ensure that there are no foreign or sharp objects that could cause damage to the battery.

Step 2. Install the built-in battery in reverse order.

When installing:

• Ensure that the connector is attached firmly.

• Ensure that the base cover assembly is secured in place. Otherwise, the battery connection might fail.

Scan the QR code on the base cover assembly to view the following information:

• Your product information and warranty status

• The latest Lenovo-verified drivers and software

• Troubleshooting and diagnosing solutions when hardware or software issue is encountered

• Customer support center and e-ticket entry for professional support

You can find your serial number via:

• Dashboard or Device in the Vantage app

• Serial-number label of your computer (shown in the PDF illustration)

1. Go to Lenovo Support Web site at https://pcsupport.lenovo.com.

2. Search by the product name, and navigate to the Repair Status section.

3. Enter the serial number to check the repair status.

• Go to Lenovo Support Web site at https://pcsupport.lenovo.com/warrantylookup#/.

• From the Vantage app.

1. Press and hold the power button until the computer turns off. Then, restart the computer.

2. If step 1 does not work:

• For models with an emergency reset hole: Insert a straightened paper clip into the emergency reset hole to cut off power supply temporarily. Then, restart the computer with ac power connected.

• For models without an emergency reset hole:

– For models with the removable battery, remove the removable battery and disconnect all power sources. Then, reconnect to ac power and restart the computer.

– For models with the built-in battery, disconnect all power sources. Press and hold the power button for about seven seconds. Then, reconnect to ac power and restart the computer.

1. Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.

Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.

2. Wait until you are certain that all the liquid is dry before turning on your computer.

CAUTION: Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.

• From the Vantage app: Open the Vantage app, and then click Device → System Update.

• From the Lenovo support Web site:

1. Go to https://pcsupport.lenovo.com and select the entry for your computer.

2. Click Driver & Software → Manual Update.

• From the Windows Update:

1. Type Settings in the Windows search box and press Enter.

2. Click Windows Update → Check for updates.

If update package is available, follow the on-screen instructions to download and install the package.

1. Run the LCD Self-Test.

a. Ensure that the computer is connected to the ac power adapter.

b. Press the power button for about seven seconds to turn off the computer.

c. Press Fn, left Ctrl, and the power button at the same time.

d. Check if the computer displays five solid colors in sequence across the entire screen:

• If yes, the LCD functions normally.

• If no, the LCD malfunctions.

e. The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test.

2. Contact Lenovo for support and provide the test result. See “Call Lenovo”.

An error message is displayed for each error detected in POST or system operation. Refer to the error messages in the table below to solve your computer problems.

If you see a message that is not included in the table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center”.

The battery-charge LED indicator blinks amber first and then white continually, consisting of different blinking patterns. Each blinking pattern corresponds to an error code. For example, when the LED indicator blinks amber once and then blinks white twice, the blinking pattern corresponds to error code 0001.

Notes:

• The LED indicator blinks automatically only when the error in the following table occurs.

• The LED indicator blinks continually until the computer turns off. If you need to interrupt the process, press power button for a few seconds.

• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.

Refer to the blinking patterns and error codes in the table below to solve your computer problems.

Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources.

It is recommended that you use the repair tool in the following situations:

• The operating system is unstable, such as having blue screen error or system crash.

• Any application operates abnormally, such as crashing or quitting unexpectedly.

• Any test result indicates memory-related errors.

Note: The repair tool can be used only when your computer can be turned on normally.

Step 1. Restart the computer.

Step 2. When the logo screen is displayed, trigger the repair tool by one of the following methods:

• Press F4.

• Press Enter to enter Startup Interrupt Menu, and then press F4.

• Press F12 to enter App Menu, and then select Lenovo Memory Self Repair.

Step 3. Read through the important information in the displayed window and click Yes to run the tool.

Step 4. Check the repair result on the pop-up dialog box. There are three types of results.

• Memory Repaired: it means that the memory failure is detected and repaired.

• Memory failure detected but repair was unsuccessful: it means that the memory failure is detected but cannot be repaired.

• No failure detected: it means that no memory failure is detected.

If the issue persists, you can try again or contact Lenovo for additional support.

Step 5. Click Continue to turn on the computer.

The following table lists diagnostics tools and the recommended conditions for each tool.

Lenovo provides two different diagnosing options to help you identify and resolve problems on your computer.

Step 1. Go to https://www.pcsupport.lenovo.com/ and enter your product name in the search box.

Step 2. Click Troubleshoot & Diagnose and select from the following two options depending on your needs.

If you are unsure of the problem with your computer, it is recommended that you select Easy and follow on-screen instructions to get your firmware updated and obtain the hardware status.

If you have identified the problem on your computer, you can select Custom and follow on-screen instructions to resolve the problem.

Notes:

• Before launching any automatic diagnosing process, a pop-up window will prompt you to install Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools.

• Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.

If solutions cannot resolve problems on your computer, you can follow on-screen instructions to submit an e-ticket or contact Lenovo for professional assistance.

Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.

To run the Hardware scan:

Step 1. Type Vantage in the Windows search box and then press Enter.

Step 2. Click Hardware scan or Support → Hardware scan.

Step 3. Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the hardware scan.

Notes:

• The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of the hardware components found in the system. The Customize tool enables you to select one or several hardware components to perform the examinations.

• Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware components is the components currently available for the computer.

Step 4. If any hardware failure is detected, the result varies depending on the warranty status and varies by country or region. Follow the on-screen instructions to resolve the issue.

UEFI Diagnostics tool enables you to view system information and identify hardware issues when you cannot log in to the operating system, or the computer cannot connect to the network.

To use the UEFI Diagnostics tool:

Step 1. Connect your computer to ac power.

Step 2. Turn on your computer, and press F10 immediately to enter the UEFI Diagnostics tool.

Step 3. Follow the on-screen instructions to run the test.

Step 4. Press Esc to exit the tool. Your computer will restart immediately.

Step 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Call Lenovo”.

When you encounter some unexpected issues with your operating system, you can choose to recover your operating system by yourself or call Lenovo Customer Support Center.

Note: Microsoft constantly makes updates to the Windows operating system. Before installing a particular Windows version, check the compatibility list for the Windows version. For details, go to https://support.lenovo.com/solutions/ht512575.

The following table lists these options and the recommended scenarios for each option.