KANGURU DENFENDER 3000 (01) PDF MANUAL

FREE ENGLISH KANGURU DENFENDER 3000 (01) PDF USER GUIDE

FREE ENGLISH KANGURU DENFENDER 3000 (01) PDF USER MANUAL

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FREE ENGLISH KANGURU DENFENDER 3000 (01) PDF OWNER MANUAL

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FREE ENGLISH KANGURU DENFENDER 3000 (01) PDF REFERENCE MANUAL

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What should you be aware of before using your Kanguru Defender flash drive?

Please be aware of the following points before using your Kanguru Defender flash drive:

  • Copyright © 2019 Kanguru Solutions. All rights reserved.
  • Windows is a registered trademark of Microsoft Inc.
  • All other brands or product names are trademarks of their respective companies or organizations.
  • Kanguru Solutions will not be held responsible for any illegal use of this product nor any losses incurred while using this product. The user is solely responsible for the copyright laws, and is fully responsible for any illegal actions taken.

How do you obtain service or technical support for your Kanguru system?

To obtain service or technical support for your system, please contact Kanguru Solutions Technical Support Department at 508-376-4245, or visit http://www.Kanguru.com for web support.

Is there a legal notice for Kanguru Solutions?

In no event shall Kanguru Solutions’ liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions offers no refunds for its products. Kanguru Solutions makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

What is the export law compliance for Kanguru products?

Regardless of any disclosure made to Kanguru Solutions pertaining to the ultimate destination of the specific Kanguru product, you warrant that you will not export, directly or indirectly, any Kanguru product without first obtaining the approval of Kanguru Solutions and the appropriate export license from the Department of Commerce or other agency of the United States Government. Kanguru Solutions has a wide range of products and each product family has different license requirements relative to exports.

Should you attempt to defragment your Kanguru Defender Flash Drive?

Do not attempt to defragment your Kanguru Defender Flash Drive. Flash memory does not need to be defragmented and does not gain any performance by doing so. Defragmenting your flash drive can actually degrade the flash memory which may reduce the drive’s total capacity and lifespan.

What is the Kanguru Defender flash drive?

The Kanguru Defender flash drive is a hardware encrypted, tamper proof USB flash drive. The Defender flash drive contains two partitions: a CD-ROM partition and a secure, encrypted partition. The CD-ROM partition contains the login application that will allow you to access the secured partition. The secure partition is where your actual data will be stored.

How does the Kanguru Defender flash drive secure your sensitive data?

The Kanguru Defender flash drive secures your sensitive data using:

  • 256-bit AES hardware encryption
  • Secure password protection

What are the package contents of a Kanguru Defender flash drive?

Please check the contents of the package you received. If any of the parts listed below are missing, please contact Kanguru Solutions (508-376-4245) and you will be shipped replacement parts immediately.

  • Kanguru Defender USB Flash Drive
  • Quick Start Guide
  • Registration Form

What are the system requirements for a Kanguru Defender flash drive?

  • 1 available USB port (USB 2.0 or higher recommended)
  • 256MB of internal DDR RAM or more
  • 500MHz internal CPU or faster
  • For supported operating systems see Chapter 5. Technical Specifications

What are the features of a Kanguru Defender flash drive?

  • 256-bit AES hardware encryption
  • Password protected secure partition for your important data
  • Does NOT require Admin privileges (except with Red Hat Enterprise Linux 5)
  • Driverless installation (Plug & Play)
  • High-strength alloy housing
  • On-board antivirus protection
  • HIPAA compliant
  • Sarbanes Oxley compliant
  • GLB compliant
  • Remote Management ready
  • TAA compliant

Can the Kanguru Defender flash drive be remotely managed?

The Kanguru Defender flash drive can be remotely managed using the Kanguru Remote Management Console (KRMC). KRMC is a web-based application that gives administrators a complete USB management system.

What are some of the things you can do with KRMC?

With KRMC you will be able to:

  • Remotely manage your Defender drives
  • Remotely delete all data off a drive
  • Reset user passwords
  • Locate devices via IP address (IP Address / network location)
  • Locate devices via hostname
  • Create remote policy modifications like:
    • Password Strength and Length (e.g. 10 characters: 2 upper, 2 numbers, etc)
    • Limit Invalid Login Attempts (e.g. 6 retries before drive is wiped)
    • Rate at which password should be changed (e.g. every 30, 60, or 90 days)
  • Create user groups

Does the Kanguru Defender flash drive come with KRMC enabled?

Your Kanguru Defender flash drive does not come with KRMC enabled by default.

Where can you find more information about KRMC?

For more information about KRMC, visit: https://kanguru.com/remote-management/remote-management-suite.shtml

What is FIPS 140-2?

The Federal Information Processing Standard (FIPS) Publication 140-2 is a U.S. government computer security standard used to accredit cryptographic modules.

What security level has the Defender Elite200 and Elite300 been certified for?

The Defender Elite200 and Elite300 have been certified for FIPS 140-2 Security Level 2.

How does security level 2 improve upon the physical security mechanisms of the cryptographic module?

Security Level 2 improves upon the physical security mechanisms of the cryptographic module by requiring features that show evidence of tampering, including tamper-evident coatings or seals that must be broken to attain physical access to the plaintext cryptographic keys and critical security parameters within the module.

What security level has the Defender 2000 and Defender 3000 been certified for?

The Defender 2000 and Defender 3000 have been certified for FIPS 140-2 Security Level 3.

What does security level 3 do?

In addition to the tamper-evident physical security mechanisms required at Security Level 2, Security Level 3 attempts to prevent an intruder from gaining access to critical security parameters held within the cryptographic module. Physical security mechanisms required at Security Level 3 have a high probability of detecting and responding to attempts at physical access, use or modification of the cryptographic module.

What does Common Criteria provide?

Common Criteria provides an international set of guidelines for evaluating data security products, ensuring that they meet strict security standards for government deployments. Several specific Defender flash drives have been Common Criteria certified.

Where can you find more information about Common Criteria Certified Versions?

For more information please refer to Appendix A – Common Criteria Certified Versions.

Where is the physical write protect switch located on the Kanguru Defender Elite30, Elite200 and Elite300 flash drives?

Kanguru Defender Elite30, Elite200 and Elite300 flash drives have a physical write protect switch located on the edge of the drive, near the USB connector.

How do you unlock the write protect switch?

Unlocked – Push the write protect switch towards the USB connector side of the device to set it in the unlocked position. When the write protect switch is set in the unlock position, the device will function normally.

How do you lock the write protect switch?

Locked – Push the write protect switch towards the LED side of the device to set it in the locked position. When set in the lock position, the write protect switch will prevent data from being written to the device’s secure partition.

When should the write protect switch be set to the intended functioning position?

For devices with a physical write protect switch, the write protect switch must be set in the intended functioning position (i.e. locked or unlocked) prior to connecting the drive to the computer.

What could happen if you attempt to setup or login to your device while the write protect switch is set in the locked position?

You may receive an error if you attempt to setup or login to your device while the write protect switch is set in the locked position. Please check and make sure that the write protect switch is set in the unlocked position. It is highly recommended to go through the setup wizard, login and mount the device’s secure partition before setting the write protect switch to the locked position.

How do you enable the software write protection on a Defender 2000 or Defender 3000?

The Defender 2000 and Defender 3000 flash drives use software based write protection and do not have a physical switch. To enable the software write protection on a Defender 2000 or Defender 3000, please refer to section 2.3.2 Enabling Software Write Protection (Defender 2000 and 3000 only).

What is Kanguru Defender Manager (KDM)?

Kanguru Defender Manager (KDM) is the client program preloaded on the Defender’s CD-ROM partition. The user needs to login to KDM in order to access the secure, encrypted partition. KDM comes pre-installed on your Defender flash drive. No installation to your PC is necessary.

What is KDM named for each model?

KDM is named differently for each model:

  • KDM2000 = Defender 2000
  • KDM3000 = Defender 3000
  • KDME30 = Defender Elite30
  • KDME200 = Defender Elite200
  • KDME300 = Defender Elite300

Is the Kanguru Defender flash drive compatible with multiple operating systems?

The Kanguru Defender flash drive is compatible with multiple operating systems. Running the KDM application can be different depending on the operating system your computer is running.

Where can you find more info on which operating systems are supported by your device?

For more info on which operating systems are supported by your device, please refer to Chapter 5. Technical Specifications.

How do you run KDM from a Windows operating system?

To run KDM from a Windows operating system, simply connect your Defender flash drive to your computer through a USB port. The KDM application should start automatically if Autorun is enabled.

What should you do if KDM does not start automatically?

If KDM does not start automatically:

  1. Open an explorer window and open the Defender’s CD-ROM partition. The drive letter (e.g. D:, E:, F:) will depend on your computer.
  2. Double-click on the KDM.exe file to launch the KDM application.
    • If it is your first time running KDM you will need to complete the setup wizard.
    • If you have already gone through the setup wizard, you will be prompted to login.

Where does the ‘KDM.exe’ file need to remain at all times?

The ‘KDM.exe’ file needs to remain on your Defender’s CD-ROM partition at all times. Always run the application from the Defender’s CD-ROM partition. Do not try to copy KDM or run KDM from your computer’s hard drive.

What should Windows 7 users do if they need to see the removable disk before they log into KDM?

Windows 7 users may not see the removable disk partition until you have logged into KDM. If you are running Windows 7 and for any reason need to see the removable disk before you log into KDM please refer to the instructions.

Is it necessary to configure Windows in order to use your Defender flash drive?

This is user preference only. There is no need to configure Windows in order to use your Defender flash drive.

How do you configure Windows 7 and Windows 8 so that the removable disk is visible before you log into KDM?

  1. Open the Folder and search options.
    • Windows 7 : Open My Computer, click on the Organize tab and then select Folder and search options.
    • Windows 8 : Open an explorer window, click on the View tab, click on Options > Change Folder and Search Options
  2. The Folder Options window appears. Scroll down to the option for Hidden Files and Folders and select Show hidden files, folders, and drives.
  3. Click on the OK button to finish configuring Windows. The removable disk should now be visible before you login to KDM.

How do you run KDM from Mac OS X?

To run KDM from Mac OS X, connect your Defender flash drive to your computer through a USB port. A CD icon named ‘KDM’ will appear on the desktop. Double click on the KDM icon to open it. In the window that opens, double-click on the KDM.app file to launch the KDM application.

  • If it is your first time running KDM you will need to complete the setup wizard in order to set your security password
  • If you have already setup your security password, you will be prompted to login

Where does the ‘KDM.app’ file need to remain at all times?

The ‘KDM.app’ file needs to remain on your Defender’s CD-ROM partition at all times. Always run the application from the Defender’s CD-ROM partition. Do not try to copy KDM or run KDM from your computer’s hard drive.

What should you do if you do not see the KDM icon on your desktop?

The KDM icon is not always displayed on the desktop. If you do not see the KDM icon on your desktop, you can locate the ‘KDM.app’ file on the CD-Rom partition through the Finder window.

How do you run KDM from Ubuntu Linux?

To run KDM from Ubuntu Linux, connect your Defender flash drive to your computer through a USB port. A CD icon named ‘KDM’ will appear on the desktop. Double click on the ‘KDM’ icon to open the CD. In the window that opens, double-click on the start.sh file.
*If it is your first time running KDM you will need to complete the setup wizard in order to set your security password.
*If you have already setup your security password, you will be prompted to login.

Where does the start.sh file need to remain at all times?

The ‘start.sh’ file needs to remain on your Defender’s CD-ROM partition at all times. Always run the application from the Defender’s CD-ROM partition. Do not try to copy ‘start.sh’ or run it from your computer’s hard drive.

What should you do if you do not see the KDM icon on your desktop (Ubuntu Linux)?

The KDM icon is not always displayed on the desktop. If you do not see the KDM icon on your desktop, you can locate the start.sh file on the CD-Rom partition through the file manager.

How do you run KDM from Red Hat Enterprise Linux 5?

To run KDM from Red Hat Enterprise Linux 5, you will need to manually mount the CD-ROM partition. To do this:

  1. Open a terminal window.
  2. Type: su – (and enter the root password)
  3. Type: fdisk -l (to list partitions)
  4. Identify the partition that is your Defender drive and make note of the device name (e.g. /dev/sdb1).
  5. Make a directory to mount to. For example, type: mkdir /media/KDM
  6. Mount the Defender’s CD-ROM partition to the directory you just created. For example, if the partition name from step 4 is /dev/sdb1, you would type: mount /dev/sdb1 /media/KDM
  7. Change to the mount directory. For example, type: cd /media/KDM
  8. Type: ./start.sh to start the KDM application.
    • If this is your first time running KDM, you will need to go through the setup wizard.
    • If you have already set a password, you will be prompted to login.

What happens if you do not have root privileges (Red Hat Enterprise Linux 5)?

If you do not have root privileges, you will not be able to mount the CD-ROM partition.

Where does the ‘start.sh’ file need to remain (Red Hat Enterprise Linux 5)?

The ‘start.sh’ file needs to remain on your Defender’s CD-ROM partition at all times. Always run the application from the Defender’s CD-ROM partition. Do not try to copy ‘start.sh’ or run it from your computer’s hard drive.

What will happen when you first run the KDM application?

When you first run the KDM application, you will need to go through the setup wizard to configure your device.

How do you select a setup language?

  1. The first window that appears allows you to choose the language that will be used throughout the setup wizard. Click on the dropdown box to select the language you want.
  2. Click on the Next button to proceed to the next step of the setup wizard.

What happens if you accidentally choose the wrong language (Setting up the Kanguru Defender)?

If you accidentally choose the wrong language, simply click on the Back button to go back to the Language Selection screen.

How do you activate on-board antivirus protection (Windows only)?

The next step in the setup wizard lets you choose whether or not you want to activate on-board antivirus protection. If you choose to activate the on-board antivirus protection, the setup wizard will ask you to activate the antivirus license (see section 2.2.2.1 Activating the antivirus license).

  1. To activate on-board antivirus protection, select the Enable Onboard Antivirus Protection option.
  2. To proceed without activating the on-board antivirus protection, select the Do not enable On-board Antivirus Protection option.
  3. Click on the Next button to continue to the next step in the setup wizard.

How do you activate the antivirus license?

You will be prompted to enter your antivirus license. You can find the license code on the back of the Quick Start Guide.

  1. Type your license in the License Key field.
  2. Click on the Activate button.
  3. Once the antivirus license is activated, you can click on the Next button to continue to the next step in the setup wizard.

How do you proceed if you do not have a valid antivirus license?

If you do not have a valid antivirus license, you can click on the Skip button to proceed to the next step in the setup wizard without activating the on-board antivirus. If you purchased an antivirus license and are having problems activating it, please contact Kanguru Solutions Technical Support at 508-376-4245.

What is KRMC Cloud?

The next step in the setup wizard gives you the option to enroll in KRMC Cloud. KRMC Cloud is a subscription service that will give you all the functionality of KRMC, hosted in the cloud. If you choose to enroll in KRMC Cloud, the setup wizard will ask you to create a KRMC Cloud account (see section 2.2.3.1 Creating a KRMC Cloud account).

  1. To enroll in KRMC Cloud, select the Enroll in KRMC Cloud option.
  2. To proceed without enrolling in KRMC Cloud, select the Do not enroll in KRMC Cloud option.
  3. Click on the Next button to proceed to the next step of the setup wizard.

How do you create a KRMC Cloud account?

You will be prompted to create a KRMC Cloud account.

  1. Enter your desired KRMC Cloud username in the KRMC Cloud Username field.
  2. Enter your desired KRMC Cloud password in the KRMC Cloud Password field.
  3. Re-enter your KRMC Cloud password in the Confirm KRMC Cloud Password field.
  4. Click on the Create Account button.
  5. Once the KRMC Cloud account is created, you will be able to login to your KRMC Cloud account and start managing your devices. Click on the Next button to proceed to the next step in the setup wizard.

What should you do if you do not want to create a KRMC Cloud account at this time (Setting up the Kanguru Defender)?

If you do not want to create a KRMC Cloud account at this time, you can click on the Skip button to proceed to the next step in the setup wizard.

How do you enter contact information?

This step in the setup wizard is optional. If you choose to provide contact information, this information will be stored on the Defender flash drive. This information will be useful if your drive is ever lost or misplaced. Someone who finds the drive could contact you and return it.

  1. You can enter your name in the Name field.
  2. You can enter your phone number in the Phone # field.
  3. You can enter your email address in the Email Address field.
  4. Click on the Next button to proceed to the next step of the setup wizard.

What should you do if you do not wish to provide contact information (Setting up the Kanguru Defender)?

If you do not wish to provide contact information, you can click on the Skip button to proceed to the next step of the setup wizard.

How do you set a password?

This is the most important step in the setup wizard. You will now create the security password that will be used to access the secure, encrypted partition.

  1. Type the password you want to use in the Enter a password for this device field. The password must be at least 8 characters long. If your device is managed by an administrator, you may be required to enter a more complex password.
  2. Re-enter your password in the Confirm password field to ensure that you have typed the password correctly.
  3. Once you have entered your password in both fields, click on the Next button to proceed to the next step of the setup wizard.

What happens if your device is managed by an administrator (Setting up the Kanguru Defender)?

If your device is managed by an administrator, they may have set a policy that requires more complex passwords. If you try to enter a password that does not meet the minimum complexity requirements set by the administrator, you will receive a warning message that tells you what the minimum requirements are for the password. You will not be able to proceed with the setup wizard until you have entered a password that meets the minimum requirements.

What happens after you enter your password in both fields and click on the Next button (Setting up the Kanguru Defender)?

Once you have successfully created your password, the setup wizard will format and create the secure, encrypted partition on the flash drive. Once the secure partition has been created, the setup wizard is complete. You can now click on the Finish button to exit the setup wizard and login to your Defender flash drive.

How do you enable self service password management?

The last step in the setup wizard allows you to enable self service password management. Self service password management allows you to reset your password from the login screen if you ever forget your password (see section 2.3.3 Resetting Your Login Password).

  1. If you want to be able to reset your password from the login screen, select the Enable Self Service Password Management option. You will then need to select 3 security questions from the dropdown boxes and provide answers to each of these questions. The security questions and answers you provide will be used to verify your identity if you ever forget your password.
  2. If you do not want to be able to reset your password from the login screen, select the Do not enable Self Service Password Management option. If you choose not to enable self service password management, the only way to reset your password is to contact your administrator. If your device is not managed by an administrator, there is no way to reset your password if you forget it. You will lose all the data on the flash drive.
  3. Click on the Next button to finish the setup wizard.

What happens if you choose to enable self service password management?

If you choose to enable self service password management, you will then need to select 3 security questions from the dropdown boxes and provide answers to each of these questions. The security questions and answers you provide will be used to verify your identity if you ever forget your password.

What happens if you choose not to enable self service password management?

If you choose not to enable self service password management, the only way to reset your password is to contact your administrator. If your device is not managed by an administrator, there is no way to reset your password if you forget it. You will lose all the data on the flash drive.

What will happen after you finish the setup wizard?

After you finish the setup wizard, you will be prompted to login to your Defender flash drive. This is the same login screen that will appear every time you plug in your Defender flash drive.

How do you enable and disable autorun functionality?

KDM has the ability to disable autorun functionality in the operating system. This option prevents KDM from automatically running when you connect your Defender flash drive to a computer. You can easily enable or disable this functionality from the login screen.

  1. From the KDM login screen, click on the Options button located in the lower left corner of the window. The Options window appears.
  2. Select the Disable Autorun Functionality option to disable autorun functionality.
  3. De-select the Disable Autorun Functionality option to enable autorun functionality.

How do you enable software write protection (Defender 2000 and 3000 only)?

The Defender 2000 and 3000 use software-based write protection instead of a physical write protect switch. You can enable software write protection from the KDM login screen. When software write protection is enabled, you will not be able to write any data to the drive.

  1. From the KDM login screen, click on the Options button located in the lower left corner of the window.
  2. The Options window appears. Select the Enable Software Write Protection option to enable software write protection.
  3. De-select the Enable Software Write Protection to disable software write protection.

How do you reset your login password?

If you have forgotten your password and you enabled the self service password reset option when you setup your Defender flash drive, you can reset your password by answering your security questions from the login screen.

  1. From the KDM login screen, click on the Reset Password button located in the lower right corner of the window.
  2. You will now be asked to answer the 3 security questions that you set during the setup wizard.
  3. Type the answers to your security questions in the fields provided and click on the Next button.
  4. You will now be prompted to create a new password for your device.
  5. Enter your new password in the Enter a new password field.
  6. Re-enter your new password in the Confirm new password field.
  7. Click on the Finish button.

What happens if you do not have self service password management enabled (Resetting your login password)?

If you do not have self service password management enabled, you will not be able to reset your password yourself. You will need to contact your administrator to have them reset your password. If your drive is not managed by an administrator, there is no way to reset the password. You will lose all data on the drive.

How do you reset your device from the login screen?

You can reset your device from the login screen if you have forgotten your password and you did not enable self service password management when you setup the device. Resetting the device will completely erase the secure partition and reset the device back to factory default settings. You will then be able to setup the device again and create a new password.

WARNING! Resetting your device will permanently delete all the data on the device.

  1. From the KDM login screen, click on the Options button located in the lower left corner of the window. The Options window appears.
  2. Click on the Reset Device button. You will be prompted to confirm that you want to reset the device.
  3. Click on the Yes button to reset the device.
  4. Once the device is reset, you will need to unplug the device and plug it back in. The setup wizard will appear and you will be able to setup your device again.

How do you use the virtual keyboard to enter your password?

KDM features a virtual keyboard that allows you to enter your password by clicking on the keys with your mouse. You can use the virtual keyboard to protect your password against keyloggers. Keyloggers are programs that record your keystrokes. Using the virtual keyboard makes it much more difficult for keyloggers to capture your password.

  1. From the KDM login screen, click on the Keyboard icon located to the right of the password field.
  2. The virtual keyboard will now appear. You can enter your password by clicking on the keys on the keyboard using your mouse.
  3. Once you have entered your password, click on the OK button.

What does the KDM taskbar menu provide?

Once you have logged into KDM, the KDM taskbar menu will appear on your taskbar. The KDM taskbar menu provides access to several features, including the ability to encrypt files and folders on the fly, enable onboard antivirus, change your security password, change your contact information, change languages and unmount your Defender flash drive. The KDM taskbar menu also provides quick access to the online help documentation.

How do you encrypt files and folders?

With the Kanguru Defender flash drive you have the ability to encrypt files and folders on the fly. This means you can encrypt any file or folder from your computer, even if they are not located on the Defender flash drive. When you encrypt a file or folder, KDM will create an encrypted version of that file or folder. The encrypted file or folder will have the same name as the original file or folder, but it will have a .enc extension appended to the end of the filename. The encrypted version of the file or folder will only be accessible from your Defender flash drive. You will need to login to KDM in order to access the encrypted files and folders.

To encrypt files and folders from the KDM taskbar menu:

  1. Right-click on the KDM taskbar icon.
  2. Select the Encrypt Files or Folders option. The Encrypt window will appear.
  3. Click on the Add Files or Add Folder buttons to select the files or folders that you want to encrypt.
  4. Once you have selected all the files and folders that you want to encrypt, click on the Encrypt button.
  5. The files or folders will now be encrypted and saved to your Defender flash drive.

How do you enable onboard antivirus (Windows only)?

  1. Right-click on the KDM taskbar icon.
  2. Select the Enable On-board Antivirus option. The Enable On-board Antivirus window appears.

What should you do if this is the first time you are enabling onboard antivirus (Enable onboard antivirus)?

If this is the first time you are enabling onboard antivirus, you will be prompted to activate your antivirus license. If you have a valid antivirus license, enter the license in the License Key field and click on the Activate button.

What should you do if you do not have a valid antivirus license (Enable onboard antivirus)?

If you do not have a valid antivirus license, you can click on the Skip button to continue without activating the onboard antivirus. If you purchased an antivirus license and are having problems activating it, please contact Kanguru Solutions Technical Support at 508-376-4245.

What happens once onboard antivirus is enabled?

Once onboard antivirus is enabled, the On-board Antivirus console will appear.

What does the onboard antivirus console provide you with?

The onboard antivirus console provides you with the ability to scan your Defender flash drive for viruses. You can perform a quick scan of the entire drive, or you can choose to scan specific files or folders. The onboard antivirus console also gives you the ability to view the virus definitions version and update the virus definitions, if necessary.

How do you perform a device scan?

The device scan will quickly scan the entire contents of your Defender flash drive.

  1. From the onboard antivirus console, click on the Device Scan tab.
  2. Click on the Scan button to start the scan.
  3. A progress bar will appear, showing you the status of the scan.
  4. If the scan finds any infected files, they will be quarantined. You will have the option to delete the infected files.

How do you perform a path scan?

The path scan will scan a specific folder on your Defender flash drive.

  1. From the onboard antivirus console, click on the Path Scan tab.
  2. Click on the Browse button and navigate to the folder you want to scan.
  3. Click on the Scan button to start the scan.
  4. A progress bar will appear, showing you the status of the scan.
  5. If the scan finds any infected files, they will be quarantined. You will have the option to delete the infected files.

How do you perform a file scan?

The file scan will scan a specific file on your Defender flash drive.

  1. From the onboard antivirus console, click on the File Scan tab.
  2. Click on the Browse button and navigate to the file you want to scan.
  3. Click on the Scan button to start the scan.
  4. A progress bar will appear, showing you the status of the scan.
  5. If the scan finds any infected files, they will be quarantined. You will have the option to delete the infected files.

How do you access the antivirus license?

The Antivirus License tab gives you the ability to view your current antivirus license information. If you have not yet activated your antivirus license, you can activate it from the Antivirus License tab.

How do you run Kanguru Defender Manager (KDM) on Ubuntu Linux?

To run KDM from an Ubuntu Linux operating system:

  1. Connect your Defender to your computer through a USB port. A ‘KDM’ icon will appear on the desktop.
  2. Double click on the KDM icon to open it.
  3. In the window that opens, double-click on the KDM file to launch the KDM application.

Which Kanguru Defender flash drive models are supported on Linux Ubuntu?

The following Defender flash drive models are supported on Linux Ubuntu:

  • Defender 2000
  • Defender 3000
  • Defender Elite200
  • Defender Elite300

What do you need to do the first time you run KDM?

If it is your first time running KDM you will need to complete the setup wizard in order to set your security password.

What happens if you have already set up your security password?

If you have already setup your security password, you will be prompted to login.

Where does the KDM file need to remain at all times?

The KDM file needs to remain on your Defender’s CD-ROM partition at all times.

From where should you always run the application?

Always run the application from the Defender’s CD-ROM partition.

What should you not do with KDM?

Do not try to copy KDM or run KDM from your computer’s hard drive.

Which Kanguru Defender flash drive models are supported on Red Hat Enterprise Linux 5?

Only the following Defender flash drive models are supported on Red Hat Enterprise Linux 5:

  • Defender 2000
  • Defender Elite200

What privileges must you have to run KDM on Red Hat Enterprise Linux 5?

You must have Super User or Root privileges in order to run KDM on Red Hat Enterprise Linux 5.

How do you run KDM from the Red Hat Enterprise Linux 5 operating system?

To run KDM from the Red Hat Enterprise Linux 5 operating system:

  1. Connect your Defender flash drive to your computer through a USB port. A CD icon named ‘KDM’ will appear on the desktop. If the KDM window doesn’t open automatically, double click on the KDM icon to open it.
  2. From the window that opens, copy the kdm_exec.sh shell script file to a location on your computer’s local hard drive.

Once the kdm_exec.sh shell script has been copied to a local hard drive, how can you execute KDM through the Terminal?

  1. Open the Terminal window by clicking on Applications → Accessories → Terminal. The Terminal location may be different depending on which version of Red Hat you are running.
  2. From the Terminal, navigate to the directory where you copied the kdm_exec.sh shell script file to.
  3. Type, “chmod 007 kdm_exec.sh” to allow full execute permission.
  4. Type, “./kdm_exec.sh” to execute the shell script.

What will you need to do when you start KDM for the first time?

When you start KDM for the first time you will be greeted by the Setup Wizard. Follow the Setup Wizard instructions to create a security password for your Defender’s secure, encrypted partition.

What should you not do once the Setup Wizard has started?

Once the Setup Wizard has started, you should not disconnect your Defender flash drive without either first completing the Setup Wizard or closing the Setup Wizard by clicking on the X button.

What is the default language for the Setup Wizard?

The default language for the Setup Wizard is English.

How do you run the Setup Wizard in a different language?

  1. From the Welcome screen, click on the icon in the Language Menu.
  2. A list of available languages will appear in a drop down menu. Select your desired language from the drop down menu. The Setup Wizard will switch to the new language.
  3. Click on the Next button to continue to the next step.

When does the section about Activating On-board Antivirus Protection not apply?

This section does not apply if you are running the Setup Wizard in Linux or Mac OS X or to Enterprise Edition users. Antivirus for Enterprise Edition is activated through Kanguru Remote Management Console (KRMC).

Who should Enterprise Edition users contact?

Enterprise Edition users should contact their administrator.

What will your Defender flash drive need to be connected to in order to register for on-board antivirus protection?

Your Defender flash drive will need to be connected to a computer with internet access in order to register for on-board antivirus protection.

What will KDM automatically check for during the Setup Wizard?

KDM will automatically check during the Setup Wizard for a valid antivirus license key.

What must you do if your Defender flash drive does not already have a valid antivirus license key?

You must fill out the registration form with the required information and then click on the Apply button to activate your free antivirus trial.

What should you click on if you do not wish to activate antivirus protection?

Click on the Skip button if you do not wish to activate antivirus protection.

When will you not be able to activate antivirus protection?

If you decide not to activate your antivirus at this point, you will not be able to activate it in the future without first resetting your drive back to the factory default setting.

What should you click on to continue with setting up your Defender’s security password?

Click on the Next button to continue with setting up your Defender’s security password.

When does the section about the KRMC Cloud not apply?

This section does not apply to KRMC Enterprise Edition users.

How can Kanguru Defender flash drives be remotely managed?

Kanguru Defender flash drives can be remotely managed using the Kanguru Remote Management Console (KRMC).

Where is KRMC Cloud hosted and on what Defender flash drives can it be enabled?

KRMC Cloud is hosted on Kanguru’s server and can be enabled on any non-Enterprise Defender flash drive.

How do you Enable KRMC Cloud functionality?

  1. Select the Enable KRMC Cloud option and then click on the Apply button.
  2. A dialog box will appear instructing you to enter your KRMC Cloud Account ID. Click on the OK button.
  3. Enter your KRMC Cloud Account ID in the field provided, and then click on the Register button. This will register your device with your KRMC Cloud account.

Who should you contact if you have not purchased a KRMC Cloud license and do not have a KRMC Cloud Account ID?

Contact Kanguru Sales to purchase a KRMC Cloud license.

Who should you contact if you have a KRMC Cloud account but do not remember your KRMC Cloud Account ID?

Contact Kanguru Technical Support.

What should you do if you choose not to remotely manage your Defender using KRMC Cloud?

Select the Disable KRMC Cloud option and then click on the Apply button. You will not be able to enable KRMC Cloud functionality again, unless you first reset your drive to the factory default.

What should you click on to continue setting up your drive?

Click on the Next button to continue setting up your drive.

What happens to the information entered in the Contact Info window if you chose to manage your drive using KRMC Cloud?

If you chose to manage your drive using KRMC Cloud, then the information entered in the Contact Info window will automatically be imported to the KRMC Cloud server when you register your drive.

When can you skip the Contact Info step?

If you did not enable KRMC Cloud then you can skip this step.

When does the section about Contact Info not apply?

This section does not apply to KRMC Enterprise Edition users.

What should you do after you fill in your information in the appropriate Contact Info fields?

Fill in your information in the appropriate fields and then click on the Apply button. Any field that appear with a * next to it is a mandatory field and must be filled out.

How do you update contact information after completing the setup wizard?

If you need to update the contact information after completing the setup wizard, you can do so by:

  1. Logging into KDM.
  2. Clicking the Kanguru icon in the taskbar.
  3. Clicking Security Settings.

What will appear after you update the contact information?

A window will appear confirming that your data has been saved. Click on the OK button to close the window and then click on the Next button to finish setting up your drive.

What should you do from the Set Password screen?

  1. Enter your password in the ‘Password’ field. You can enter your password using KDM’s Virtual Keyboard by clicking the VK button.
  2. Enter the same password in the ‘Confirm Password’ field for verification.

What is recommended you incorporate into your password for security reasons?

For security reasons, it is recommended that you incorporate letters, numbers and symbols to achieve maximum security.

Where will an explanation be visible if your passwords do not match or there is any other issue with the password which you have entered in the Set Password section?

If your passwords do not match or there is any other issue with the password which you have entered in the Set Password section, an explanation will be visible in the ‘Password Info’ window.

What will the ‘Password Info’ window inform you of?

The ‘Password Info’ window will inform you if there are any password requirements. It updates in real time.

What should you disregard until you have finished entering your password into both the Password and Confirm Password fields?

Disregard the messages in the Password Info box until you have finished entering your password into both the Password and Confirm Password fields.

What should you click on to set your password?

Click on the Apply button to set your password.

What will enabling Self Service Password Management (SSPM) functionality allow you to do?

Enabling Self Service Password Management (SSPM) functionality will allow you to reset your Defender’s password and regain access to your data.

When is the SSPM feature free?

The SSPM feature is free if your device is being managed by KRMC Cloud.

What is required if your device is not being managed by KRMC Cloud?

Otherwise a SSPM license key is required.

When will you not be able to use the SSPM feature?

You will not be able to use the SSPM feature until you have purchased a SSPM license and registered an email address.

What does enabling SSPM require?

Enabling SSPM requires an internet connection.

What should you do if you do not have KRMC Cloud or a SSPM license key?

Either contact Kanguru to purchase a SSPM or KRMC Cloud license, or select the Disable Service option and then click on the Apply button.

What should you do if you decide to enable the SSPM service?

  1. Select the Enable Service option and then click on the Apply button.
  2. Next you’ll need to register an email address where a password reset link can be sent in case you forget your login password. Enter your email in the corresponding fields.
  3. Enter your SSPM license key in the ‘Enter License Key’ field and then click on the Send button. Your SSPM license key should have been e-mailed to you when you purchased your SSPM subscription. Contact Kanguru if you did not receive your SSPM license.
  4. An email containing your activation code will be sent to the email address you entered above validation. Enter the activation code into the ‘Enter Activation Code’ field and then click on the Activate button. The activation code field is case sensitive. Please enter your activation code exactly as it appears in the email that you received from Kanguru.
  5. Click on the OK button to close the window, and then click on the Next button.

What should you select if you want SSPM but have not purchased an SSPM license, or if you do not have internet access?

You can select ‘I will set this up later’ and then click on the Next button.

What will you be asked to do anytime you run KDM?

Anytime you run KDM, you will be asked to login using your security password.

What do you need to provide to access the Defender’s secure partition?

You need to provide the correct security password in order to access the Defender’s secure partition.

What should you do when the login window appears?

  1. Enter your password in the ‘Password’ field.
  2. Click on the Login button.

What will happen by default if you enter your password incorrectly six times in a row?

By default, if you enter your password incorrectly six times in a row any data stored on the secure partition will automatically be erased for security purposes. You will be issued an on-screen warning when you have one attempt remaining, to prevent accidental erasure.

How do you cancel the login process?

To cancel the login process, click on the Cancel button.

What will bring the login window back?

Unplugging and then reinserting your Defender flash drive or manually restarting KDM.exe will bring the login window back.

What will be accessible through My Computer or Windows Explorer once you have successfully logged in to KDM?

Once you have successfully logged in to KDM, the Defender’s secure partition will be accessible through My Computer or Windows Explorer.

What should you never do once KDM has started?

Once KDM has started, you should never disconnect your device without first closing KDM properly by clicking the KDM task bar icon and selecting Unmount Kanguru Defender.

When might you see an ‘Autorun’ checkbox?

If your Defender flash drive is being managed by KRMC or KLA, you may see an ‘Autorun’ checkbox.

What does the ‘Autorun’ checkbox mean?

This means that your administrator has configured your drive to auto-execute a file saved on your drive’s secure partition every time you successfully login.

How can you disable the Autorun functionality?

You can disable the Autorun functionality by unchecking this box.

How is write protection on a Defender 2000 and Defender 3000 device different than other models?

Unlike other Defender models, the Defender 2000 and Defender 3000 do not have a physical write protect switch, but rather use software write protection.

How do you enable write protection on a Defender 2000 or Defender 3000 device?

To enable write protection on a Defender 2000 or Defender 3000 device, click on box for Enable write protection in the login window.

What will you not be able to do when you login to your device with write protection enabled?

When you login to your device, you will not be able to write to or modify any files on the secure partition.

How do you disable write protection?

To disable write protection, you must unmount the secure partition, restart KDM and then uncheck the Enable write protection box the next time you are at the login screen.

How do you reset your login password?

If you enabled Self Service Password Management functionality and completed the setup process, you will see a “Forgot Password” button in the login window.

In the event that you forget your login password, you can use the Self Service Password Management feature to reset the login password and regain access to the secure partition.

To reset your Defender’s login password:

  1. Click on the Forgot Password button.
  2. An email is sent to the email address that you registered for SSPM and a code verification window appears.
  3. Check your email for a message sent from noreply-krmc@kanguru.com. The email should be titled “Self Service Password Management” and will contain a password management code.
  4. Enter the password management code into the code verification window and then click on the Verify code button. The password management code is case sensitive. Make sure you input the password exactly as it appears in the e-mail that you received.
  5. If the password management code is verified, the Change Password window appears.
  6. Enter your new password in the ‘Password’ field. You can enter your password using KDM’s Virtual Keyboard by clicking the VK button.
  7. Enter the same password in the ‘Confirm Password’ field for verification. If your passwords do not match or there is any other issue with the password which you have entered in the Set Password section, an explanation will be visible in the ‘Password Info’ window.
  8. If the passwords you entered match, you will see the following message in the ‘Password Info’ window: Ready to proceed! Push <Apply> when ready. Click on the Apply button to set your password.
  9. Click the OK button to return to the Login window.

What are some security recommendations for creating a password?

For security reasons, it is recommended that you incorporate letters, numbers and symbols to achieve maximum security.

What does the “Password Info” window do?

The ‘Password Info’ window will inform you if there are any password requirements. It updates in real time. Disregard the messages in the Password Info box until you have finished entering your password into both the Password and Confirm Password fields.

How do you reset your device from the login screen?

In the event you have forgotten your password and do not have the Self Service Password Reset functionality enabled, you can use the Reset to Factory Default function to reset your password. This function will restore the device to the factory settings, erasing all saved passwords and data residing on the device’s secure partition. The Reset function may be disabled if your device is managed.

Caution! Using the Reset to Factory Default function will format and wipe all data off the device! All data on the device will be lost!

To reset your Defender flash drive to the factory default:

  1. From the login screen, click on the Reset button. Note: If the Reset button is not visible then your device is likely managed by KRMC or KLA. Please check with your administrator.
  2. When you are prompted to confirm the reset, click on the Yes button.
  3. When your password and data stored on the secure partition have been erased, the following message will appear. Data was successfully erased. Kanguru Defender 3000 Manager will now close itself. Click on the OK button to complete the reset.

What happens the next time you run KDM after a device reset?

The next time you run KDM, you will have to go through the Setup Wizard again before you are able to access the secure partition.

How do you use the virtual keyboard to enter your password?

The virtual keyboard feature can be accessed anytime you are required to enter your password in order to prevent key logging applications from recording your keystrokes and potentially stealing your password.

To use the virtual keyboard to enter your password:

  1. Click on the VK button which is located near the password entry field.
  2. The virtual keyboard will appear below the Setup Wizard window. Click on the keys on the virtual keyboard to enter your password.
  3. Click on the VK button again to close the virtual keyboard.

How can you randomize the virtual keyboard layout?

You can click on the Shuffle key on the bottom right corner of the virtual keyboard to randomize the virtual keyboard layout. Randomizing the keyboard layout protects your password from mouse tracking programs designed to thwart virtual keyboards.

What is the KDM Taskbar Menu and how do you access it?

The KDM Taskbar menu provides a simple user interface that allows you to use and configure your Defender device.

When you login to KDM, the KDM icon appears in the Windows taskbar area (Mac users can find the KDM icon in the Menu bar). To access the KDM Taskbar menu, simply click on the KDM icon.

Note: Linux users must right-click on the KDM icon in the task bar.

How do you encrypt files and folders?

A key feature of the Defender flash drive is drag & drop encryption; allowing you to simply drag files that you want encrypt directly onto the drive. The Defender flash drive automatically encrypts these files as they are transferred to the secure partition, ensuring that your data stays safe and private.

To open the secure partition:

  1. Start KDM.
  2. Login to KDM to gain access to the secure partition.
  3. Click on the KDM icon located in the task bar and then select ‘Explore Security Drive’ from the popup menu.

The secure partition appears in a new window. We recommend using either the drag & drop action, right-click copy/paste action, or the shortcut keys (Ctrl+C and Ctrl+V) to copy and paste files and folders directly to and from the secure partition.

Note: Data saved on the Defender’s secure partition are only accessible after you have successfully logged into KDM.

What are the requirements for the Defender flash drive’s on-board antivirus functionality?

Defender flash drives support on-board, antivirus functionality. The onboard anti-virus feature is a subscription-based service and requires a license key. If you do not have a license key you can either contact Kanguru to purchase an antivirus license, or you can fill out the antivirus activation form during the Setup Wizard to obtain a 30-day free trial license.

When is real-time virus scanning enabled?

Once your on-board antivirus has been activated, real-time virus scanning is automatically enabled whenever you log into your device. All files copied to the Defender are scanned for viruses and malware. Real-time scanning is enabled once all virus definitions have been downloaded.

How are virus definitions updated and stored?

Updates for the latest the virus definitions are downloaded automatically when the device is connected to a computer with internet access. If you disconnect your Defender before the latest update has finished downloading, the Defender will save your place and continue the download the next time it is connected to a computer with internet access.

Virus definitions are stored in the ‘System’ folder on the secure partition. If these files are deleted, they will be automatically re-downloaded. If the device is reset to the factory default, these files will be deleted and will need to be re-downloaded.

Caution! Do not store any data in the ‘System’ folder. Any data saved here that does not pertain to virus definitions will be automatically deleted.

How do you open the on-board antivirus console?

You can access the on-board antivirus console to scan your device, a path or a file. To open the antivirus console:

  1. Click on the KDM icon located in the task bar. Note: Linux users must right-click on the KDM icon in the task bar.
  2. Select ‘Antivirus’ from the popup menu and then click on ‘Configuration’ from the submenu.

The antivirus console appears.

How do you scan your Defender for known viruses and malware?

The antivirus menu allows you to scan your Defender for known viruses and malware.

To scan your Defender:

  1. Click on the Scan Device tab at the top of the antivirus menu.
  2. Click on the Start Scan button to begin scanning your Defender device.
  3. Once the scan has started:
    • Click on the Pause Scan button to pause the scan process. Click on the Resume Scan button to resume the scan.
    • Click on the Stop Scan button to cancel the scan process.
  4. The scan results will appear in the Scan Results window.
  5. Click on the View Scan Log button to view a log of the previous scan.
  6. Click on the OK button to close the antivirus menu.

How do you scan a path on your computer for known viruses and malware?

The antivirus menu allows you to scan any path on your computer for known viruses and malware.

Note: The Scan Path feature can be disabled on Enterprise Edition drives. Please contact your administrator for more information.

To scan a path on your computer:

  1. Click on the Scan Path tab at the top of the antivirus menu.
  2. Click on the Start Scan button and then select a path on your computer to begin scanning.
  3. Once the scan has started:
    • Click on the Pause Scan button to pause the scan process. Click on the Resume Scan button to resume the scan.
    • Click on the Stop Scan button to cancel the scan process.
  4. The scan results will appear in the Scan Results window.
  5. Click on the View Scan Log button to view a log of the previous scan.
  6. Click on the OK button to close the antivirus menu.

How do you scan any file on your computer for known viruses and malware?

The antivirus menu allows you to scan any file on your computer for known viruses and malware.

Note: The Scan File feature can be disabled on Enterprise Edition drives. Please contact your administrator for more information.

To scan a file:

  1. Click on the Scan File tab at the top of the antivirus menu.
  2. Click on the Start Scan button and then select a file to begin scanning.
  3. Once the scan has started:
    • Click on the Pause Scan button to pause the scan process. Click on the Resume Scan button to resume the scan.
    • Click on the Stop Scan button to cancel the scan process.
  4. The scan results will appear in the Scan Results window.
  5. Click on the View Scan Log button to view a log of the previous scan.
  6. Click on the OK button to close the antivirus menu.

How can I view my antivirus license information and renew my subscription?

The antivirus menu allows you to view your antivirus license information and also renew your subscription. You can view the number of days remaining on your current antivirus license:

  • Click on the Licenses button to see your current antivirus license number.
  • Click on the Renew License Online button to purchase a one-year antivirus license subscription from Kanguru’s online store.

Once you have purchased or renewed your antivirus license, you will receive a new antivirus license key as well as a customer ID. Enter your new license key and customer ID in the appropriate fields and then click on the Verify ID button. Your antivirus license will be activated once your customer ID and antivirus license key have been verified. Click on the OK button to close the antivirus menu.

How do I change my security password?

You can change your security password through the Security Settings. To change your password:

  1. Click on the KDM icon located in the task bar and then click on ‘Security Settings…’ from the popup menu.

    • Note: Linux users must right-click on the KDM icon in the task bar.

  2. The ‘Password Settings’ window opens. Enter your current password in the ‘Old Password’ field. Enter your new password in the ‘New Password field’ and then enter it again in the ‘Confirm New Password’ field.

  3. When you are ready to proceed, click on the Apply button to set your new password.

  4. Once your new password has been set, a confirmation window appears informing you that your password has been successfully changed. Click on the OK button to close the ‘Password Setting’ window.

How do I enable Self Service Password Management?

Self Service Password Management (SSPM) functionality will allow you to reset your Defender’s password without needing to wipe the data stored in the secure partition. The SSPM feature is a subscription-based service and requires a license key. If you do not have a license key, please contact Kanguru to purchase one. To enable the SSPM functionality:

  1. Click on the KDM icon located in the task bar and then click on ‘Security Settings…’ from the popup menu.

    • Note: Linux users must right-click on the KDM icon in the task bar.

  2. The ‘Password Settings’ window opens.

  3. Select the Enable Service option and then click on the Apply button.

    • Note: This section is not available if you have already enabled SSPM during the setup wizard (see section 2.2.6 Enabling Self Service Password Management on page 18).

  4. Next, you’ll need to designate an email address that you can have a password reset link sent to, in case you forget your login password. Enter your email in the corresponding fields.

  5. Enter your SSPM license key in the ‘Enter License Key’ field and then click on the Send button. Your SSPM license key should have been emailed to you when you purchased your SSPM subscription. Contact Kanguru if you did not receive your SSPM license.

  6. An email containing your activation code will be sent to the email address you entered above. Enter the activation code into the ‘Enter Activation Code’ field and then click on the Activate button.

    • Note: The activation code field is case-sensitive. You must enter your activation code exactly as it appears in the email that you received from Kanguru.

  7. Click on the OK button to close the window. SSPM is now enabled.

How do I enable or disable KRMC Cloud functionality?

You can enable or disable KRMC Cloud functionality through the Security Settings.

  • Note: This section does not apply to Enterprise Edition users or if you have already enabled KRMC Cloud.

To change your device’s KRMC functionality:

  1. Click on the KDM icon located in the task bar and then select the Security Settings… option from the popup menu.

    • Note: Linux users must right-click on the KDM icon in the task bar.

  2. The ‘Password Settings’ window opens. Click on the KRMC Cloud Settings tab at the top of the window to enter the ‘KRMC Cloud Settings’ window.

  3. Enable or Disable KRMC Cloud by clicking on the appropriate radio button and then click on the Apply button.

  4. If you are choosing to enable KRMC Cloud, enter your KRMC Cloud Account ID and then click on the Register button.

How do I change the contact info for the device owner?

You can change the contact info for the device owner at any time. To change the contact info:

  1. Click on the KDM icon located in the task bar and then select the Security Settings… option from the popup menu.

    • Note: Linux users must right-click on the KDM icon in the task bar.

  2. The ‘Password Settings’ window opens. Click on the Contact Info tab at the top of the window to enter the ‘Contact Info’ window.

  3. Enter the appropriate contact information and then click on the Apply button.

  4. Click on the OK button to close the window. The contact information is now updated.

How do I change the language on my KDM?

KDM supports several languages. The KDM language is set to English by default. To change the language:

  1. Click on the KDM icon located in the task bar and then hover your cursor over the ‘Language’ option in the popup menu. A list of available languages appears.

    • Note: Linux users must right-click on the KDM icon in the task bar.

  2. Click on the desired language that you want KDM to be displayed in.

How do I configure my proxy server settings?

If your computer uses a proxy server to access the internet and KDM is unable to determine your proxy server’s address then you will need to enter the proxy server address, proxy type and credentials. To configure your proxy server settings:

  1. Click on the KDM icon located in the task bar and then select the Connection Settings option from the popup menu.

    • Note: Linux users must right-click on the KDM icon in the task bar.

  2. The ‘connection preferences’ window appears.

  3. Enter the proxy address and the port to connect to in the ‘Address’ field (e.g. 192.168.0.193:8080 or proxycomp:8080).

  4. Select the proxy type from the drop-down menu.

  5. Enter your credentials in the ‘User name’ and ‘Password’ fields.

  6. Click the OK button to save the proxy configuration.

If KDM is able to connect to the proxy server using those credentials then the authentication information is saved in an encrypted proxy settings file on the host computer.

  • Note: Proxy information must be configured once for each computer the Defender flash drive is connected to that connects to the internet through a proxy server.

How do I download digital copies of the Kanguru Defender flash drive’s documentation from the internet?

To download your Defender flash drive’s documentation, click on the KDM icon located in the task bar:

  • Note: Linux users must right-click on the KDM icon in the task bar.
  • Click on ‘Quick Start Guide’ to download a digital copy of the Defender flash drive’s Quick Start Guide.
  • Click on ‘Defender User Manual’ to download a digital copy of the Defender flash drive’s User Manual

How do I see which version of KDM is currently installed on my device?

To see which version of KDM is currently installed on your device, click on the KDM icon located in the task bar and then select ‘About’.

  • Note: Linux users must right-click on the KDM icon in the task bar.

How do I unmount my Defender flash drive?

When you unmount your Defender flash drive, the KDM application will close and the secure partition containing your encrypted data will be inaccessible until you log into KDM again. To unmount your Defender flash drive, right-click on the KDM icon located in the task bar and then select ‘Unmount Kanguru Defender’.

  • Note: Linux users must right-click on the KDM icon in the task bar.

The KDM icon in the task bar will disappear and the Defender’s secure partition will no longer be accessible.

  • Caution! Do not disconnect the Kanguru Defender flash drive without first properly unmounting your device as detailed in this section and then safely removing the device from your computer as described in chapter 4. Safely Removing Your Defender Flash Drive on page 43. Doing so may result in file damage or data corruption.

How do you update the standard edition drives?

Standard edition Defender flash drives will automatically check the Kanguru Central Server (KCS) for client updates. Once you have successfully logged into your Defender flash drive’s secure partition, KDM will check KCS for any available client updates. If an update is available, you will receive a pop-up notification with instructions for downloading the updater file. If you refuse the update, you will not be prompted to update again until the next version updater is released. The drive will only check KCS for updates if it is connected to a computer with internet access. To manually check if there is a KDM update available for your device, click on the KDM icon located in the task bar and then click on Check for Client Updates. If a newer client version is available for your device, follow the on-screen instructions to download and apply the update. Standard edition Defender flash drive users can also manually search and download available client updaters from the Kanguru Support site. Defender flash drive client updaters can be found under the ‘USB Client Software Updates’ forum in the ‘Software Downloads and Updaters’ section (support. kanguru.com).

How do you update the KRMC enterprise edition drives?

Enterprise edition Defender flash drives are managed by the Kanguru Remote Management Console (KRMC). Updaters for enterprise edition Defender flash drives are available for download from the Kanguru Support site. The KRMC system administrator is granted access to the enterprise edition downloads when their KRMC order is processed. Enterprise edition updaters can be found under the ‘KRMC Enterprise’ forum in the ‘Software Downloads and Updaters’ section (support.kanguru.com). Only KRMC administrators are given access to download the enterprise edition updaters. Once you have downloaded your enterprise edition updater, you can create an ‘Upgrade Client Application’ action in KRMC to deploy the update to all of your managed drives remotely.

How do you verify the download checksum?

To verify the integrity of the KDM updater that you downloaded, please use the SHA256 Checksum tool. The SHA256 Checksum tool will generate a 64-character checksum which can be verified against the checksum list published by Kanguru Solutions. This ensures that the updater file was downloaded correctly and wasn’t altered. The SHA256 Checksum tool and a list of valid checksum values can be found on Kanguru’s Support site: https://kanguru.zendesk.com/entries/21747773-sha256-checksum-utility

How do you view and verify your download’s checksum?

  1. Download the SHA256 Checksum tool from the Kanguru Solutions’ support site.
  2. Save the SHA256 Checksum tool to the same directory that KDM updater file is saved in.
  3. Open a command prompt window by clicking on Start → All Programs → Accessories → Command Prompt.
  4. Within the command prompt window, navigate to the directory containing your KDM updater file and the SHA256 Checksum tool.
  5. Type “sha256.exe <filename.exe>”, where <filename.exe> is the name of the updater file that you are checking.
  6. Press the Enter key. A 64-character string appears. This is the SHA256 checksum of the updater.
  7. Verify that the checksum generated by the SHA256 Checksum tool matches the checksum published by Kanguru Solutions for your updater version. If the checksum generated by the SHA256 Checksum tool matches the checksum published, then your updater downloaded correctly. If the checksum generated does not match the checksum published by Kanguru Solutions, please delete the updater from your computer and download it again.

How do you safely remove your Defender flash drive?

Before unplugging the Defender flash drive from the USB port, you should always make sure that you have unmounted the secured partition. After the Defender has been unmounted, you should use you operating system’s method for safely removing a USB device.

How do you safely remove the Defender flash drive from Windows?

Be sure that the secure partition has been unmounted before attempting to remove the Defender drive. Please use the Windows ‘Safely Remove Hardware’ function before disconnecting your Defender drive. To safely remove your Defender flash drive:

  1. Click on the Safely Remove Hardware icon located in the task bar.
  2. A popup menu appears listing all USB devices connected to your computer. Select the Defender flash drive from the menu (it will appear with two drive letters). A message will appear indicating that the portable storage device can be safely removed. You can now disconnect your Defender flash drive. If a message saying “The device cannot be stopped right now” appears, please make sure that any windows or applications accessing the Defender flash drive are closed and then try again.

How do you safely remove the Defender flash drive from Mac OS X?

Be sure that the secure partition has been unmounted before attempting to remove the Defender drive. To remove the Defender drive, click and drag the KDM icon from the desktop into the trash can icon. When you start dragging the KDM icon, the trash can icon will turn into an eject icon. Alternatively, you can right-click on the KDM icon from the menu bar and then select ‘Eject’ from the pop-up menu, or you can eject it through the Finder window. Once the KDM icon no longer appears on your desktop then it is safe to disconnect your Defender flash drive.

How do you safely remove the Defender flash drive from Linux?

Be sure that the secure partition has been unmounted before attempting to remove the Defender drive. To remove the Defender drive, right-click the KDM icon on the desktop and then select Eject from the popup menu. Once the KDM icon no longer appears on your desktop then it is safe to disconnect your Defender flash drive.

What are the General Specifications for Defender 2000?

Model KDM2000
Interface USB 2.0 (USB 1.1 compatible)
Encryption Hardware based 256-bit AES encryption
Certifications FIPS 140-2 Certified Level 3 <br>Common Criteria EAL 2+ Certified
OS Compatibility* Windows Server 2003, Server 2008, Vista, 7, 8.1, 10 <br>Max OS X 10.5 and above (Intel based only) <br>Red Hat Enterprise Linux 5, Ubuntu 9/10, OpenSUSE 11.1 <br> Linux Kernel 2.6.02 – 2.6.34 <br>32 and 64 bit compatible
Memory Solid State NAND Flash
Operating Temp 0°C – 70°C
Humidity 20% – 90%
Shock 1000G Max
Vibration 15G Peak to Peak Max
TAA Yes

*please visit the Kanguru.com website for the most current OS compatibility information

What are the specifications for a 4GB – 16GB Defender 2000?

Weight 35g
Dimensions 72.6mm x 19.5mm x 9mm
Power Max Read: 5 VDC @ 122mA <br>Max Write: 5 VDC @ 182mA

What are the specifications for a 32GB – 128GB Defender 2000?

Weight 51g
Dimensions 77.3mm x 26.6mm x 9mm
Power Max Read: 5 VDC @ 150mA <br>Max Write: 5 VDC @ 266mA

What are the General Specifications for Defender 3000?

Model KDM3000
Interface USB 3.1 Gen 1 (USB 2.0 compatible)
Encryption Hardware based 256-bit AES encryption
Certifications FIPS 140-2 Certified, Level 3
OS Compatibility* Windows Server 2003, Server 2008, Vista, 7, 8.1, 10 <br>Max OS X 10.5 and above (Intel based only) <br>Linux Kernel 2.6.02 and above <br>32 and 64 bit compatible
Memory Solid State NAND flash
Operating Temp 0°C – 70°C
Humidity 20% – 90%
Shock 1000G Max
Vibration 15G Peak to Peak Max
Weight 38 g
Dimensions 7.3 x 1.9 x 0.9 cm
TAA Yes

*please visit the Kanguru.com website for the most current OS compatibility information

What are the General Specifications for Defender Elite30?

Model KDFE30 series
Interface USB 3.1 Gen 1 (USB 2.0 compatible)
Encryption Hardware based 256-bit AES encryption (XTS mode)
Certifications N/A
OS Compatibility* Windows Server 2003, Server 2008, Vista, 7, 8.1, 10 <br>Max OS X 10.5 and above (Intel based only) <br> 32 and 64 bit compatible
Memory Solid State NAND flash
Operating Temp 0°C to 70°C
Storage Temperature -25C to 85°C
Humidity 20% – 90%
Shock 1000G Max
Vibration 15G Peak to Peak Max
Weight 14g
Dimensions 7.7 x 2 x 0.9 cm
Power Max Read: 5 VDC @ 122mA <br>Max Write: 5 VDC @ 182mA
TAA Yes

*please visit the Kanguru.com website for the most current OS compatibility information

What are the General Specifications for Defender Elite200?

Model KDFE200
Interface USB 2.0 (USB 1.1 compatible)
Encryption Hardware based 256-bit AES encryption
Certifications FIPS 140-2 Certified, Level 2 <br>Common Criteria EAL 2+ Certified
OS Compatibility* Windows XP SP3**, Server 2003, Vista, 7, 8.1, 10 <br>Max OS X 10.5 and above (Intel based only) <br>Red Hat Enterprise Linux 5 <br> Ubuntu 9/10, 11 <br>OpenSUSE11.1 <br>Linux Kernel 2.6.02 – 2.6.34 <br>32 and 64 bit compatible
Memory Solid State NAND flash
Operating Temp 0°C – 70°C
Humidity 20% – 90%
Shock 1000G Max
Vibration 15G Peak to Peak Max
TAA Yes

*please visit the Kanguru.com website for the most current OS compatibility information

** In line with Microsoft’s End-of-Support announcement for Windows XP, Kanguru Solutions is ending support for the Windows XP platform. While our products have been quality tested internally on Windows XP, we cannot guarantee normal product operation on an unsupported OS.

What are the specifications for a 1GB – 16GB Defender Elite200?

Weight 12g
Dimensions 64mm x 18.5mm x 9mm
Power Max Read: 5 VDC @ 105mA <br>Max Write: 5 VDC @ 100mA

What are the specifications for a 32GB – 128GB Defender Elite200?

Weight 22g
Dimensions 71mm x 27mm x 9mm
Power Max Read: 5 VDC @ 150mA <br>Max Write: 5 VDC @ 266mA

What are the General Specifications for Defender Elite300?

Model KDFE300 series
Interface USB 3.1 Gen 1 (USB 2.0 compatible)
Encryption Hardware based 256-bit AES encryption (XTS mode)
Certifications FIPS 140-2 Certified Level 2
OS Compatibility* Windows Server 2003, Server 2008, Vista, 7, 8.1, 10 <br>Max OS X 10.5 and above (Intel based only) <br>Linux Kernel 2.6.02 and above <br>32 and 64 bit compatible
Memory Solid State NAND flash
Operating Temp 0°C to 70°C
Storage Temperature -25C to 85°C
Humidity 20% – 90%
Shock 1000G Max
Vibration 15G Peak to Peak Max
Dimensions 7.7 x 2 x 0.9 cm
Power Max Read: 5 VDC @ 122mA <br>Max Write: 5 VDC @ 182mA

*please visit the Kanguru.com website for the most current OS compatibility information

What is the warranty information for Defender flash drive products?

All Defender flash drive products carry a 3-year warranty from the date of purchase. Kanguru Solutions is not responsible for any damages incurred in the shipping process. Any claims for loss or damage must be made to the carrier directly. Claims for shipping errors should be reported to Kanguru Solutions within three (3) working days or receipt of merchandise.

What is the tech support information for Defender flash drive products?

If you experience any problems using your Kanguru Defender flash drive or have any technical questions regarding any of our products, please call our technical support department. Our tech support is free and available Monday thru Friday, 9am to 5pm EST. Call 1-508-376-4245 or Visit our website at http://www.Kanguru.com.

What are the specifications for the Defender 2000 that has been certified by Common Criteria?

  • Client software version : 1.2.1.8
  • Firmware version : 02.03.10

What are the specifications for the Defender Elite200 that has been certified by Common Criteria?

  • Client software version : 2.0.0.0
  • Firmware version : 02.03.10

What happens if you update the client software version to a newer version on the Defender 2000 and Defender Elite200?

Your device will no longer be Common Criteria certified. The Defender’s firmware version is specific to the device’s hardware. The firmware version is not accessible to the user. You are not able to view, update or modify the firmware version on your Defender in any way.

What happens if you update the client software version on Common Criteria certified Defenders?

To prevent you from accidentally updating your device to a non-Common Criteria certified client version, the client application’s auto-update feature has been disabled on Common Criteria certified Defenders.

What do you do if your computer uses a proxy server to access the internet?

If your computer uses a proxy server to access the internet, the correct proxy information will need to be configured in KDM. If the KDM client application cannot connect to the internet you will see the following error message:

Error

Unable to connect to the server. Does this system require a connection through a proxy?

[Yes] [No]

What do you do if the computer that the Defender flash drive is connected to uses a proxy server to access the internet?

Click on the Yes button. KDM will try to read the proxy server information from the computer’s configuration.

  • If KDM is able to determine your proxy server’s address and no authentication is required then KDM will read this information and connect to the internet as normal.
  • If KDM is able to determine your proxy server’s address but the proxy requires authentication then you will need to enter your credentials in the window that appears.
  • If KDM is unable to determine your proxy server’s address then you will need to enter the proxy server address, proxy type and credentials: Enter the proxy address and the port to connect to in the address field (e.g. 192.168.0.193:8080 or proxycomp:8080). Select your proxy type and then enter your credentials.

Does proxy information need to be configured for each computer?

Yes. Proxy information must be configured for each computer the Defender flash drive is connected to that connects to the internet through a proxy server.

CLICK HERE TO DOWNLOAD KANGURU DENFENDER 3000 (01) PDF MANUAL

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