HP LASERJET ENTERPRISE M606DN (01) PDF MANUAL

NOTE: The product supports up to four optional paper feeders. The 1,500-sheet high-capacity feeder accessory can be combined with up to three 1 x 500-sheet paper feeders.

The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:

1. Go to http://www.hp.com/support/ljM604, http://www.hp.com/support/ljM605, or http://www.hp.com/support/ljM606.

2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.

3. Click the operating system version, and then click the Download button.

The product supports the following software for mobile printing:

• HP ePrint software (Supports Windows 7 SP1, Windows 8, Windows 8.1, OS X 10.6, 10.7, 10.8, 10.9)

• HP ePrint via email (Requires HP Web Services enabled and product registered with HP Connected)

• HP ePrint app (Available for Android, iOS, and Blackberry)

• ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)

• HP Home and Biz app (Available for Symbian/Nokia devices)

• Google Cloud Print 1.0 (Requires product registered with HP Connected and Google Cloud)

• AirPrint

• Android Printing

Tray 1 holds up to 100 sheets of 75 g/m² (20 lb) paper. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Grasp the handle on either side of Tray 1, and pull it forward to open it.

2. Pull out the tray extension to support the paper.

3. Load paper in the tray. For orientation, see the Tray 1 paper orientation table.

4. Make sure that the paper fits under the fill line on the paper guides. The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75g paper.

5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.

These trays hold up to 500 sheets of 75 g/m² (20 lb) paper. The procedure is the same for Tray 2 and the optional 500-sheet trays. NOTE: Do not open the tray while it is in use.

1. Open the tray.

2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used.

4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For orientation, see the Tray 2 paper orientation table.

5. Close the tray.

6. The tray configuration message displays on the product control panel.

7. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions when prompted.

This tray adjusts for Letter, A4, and Legal sizes. CAUTION: To avoid jams, do not load trays while the product is printing.

1. Press the release and open the door of the 1,500-sheet tray.

2. Pinch the guides at the front of the tray and slide them to the correct paper size (LGL, A4, LTR). NOTE: If paper is in the tray, remove it first. The guides cannot be adjusted when paper is in the tray.

3. Load the paper into the tray. To prevent jams, load complete reams at one time. Do not divide reams into smaller sections.

4. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows.

5. Close the door on the tray.

The optional custom media tray (part number F2G75A) fits into the Tray 2 position only and supports these smaller paper sizes:

• Statement

• 5 x 7

• 5 x 8

• A5

• A6

• B6 (JIS)

• Double Japan Postcard Rotated

• Double Postcard (JIS)

NOTE: The stapler does not support any of these sizes. The automatic duplexer supports A5 size when loaded short-edge first, but not the other sizes.

1. Press the Home button on the product control panel.

2. Open the following menus:

• Administration

• Manage Trays

• Tray 2 Model

3. Select Custom Tray.

4. Press OK.

1. Open the tray (it replaces the standard Tray 2).

2. Open the paper-width guides at the side of the tray.

3. Open the paper-length guide at the rear of the tray.

4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For orientation, see the custom media tray paper orientation table.

5. Close the tray.

• **In Tray 1:** Load envelopes with the front (address side) facing up, and the short, postage-edge leading into the product.

• **In the optional envelope feeder:** Lift the pressure plate, load envelopes with the front (address side) facing up, and the short, postage-edge leading into the product. Lower the pressure plate onto the stack of envelopes before printing.

• **Order supplies and paper:** http://www.hp.com/go/suresupply

• **Order genuine HP parts or accessories:** http://www.hp.com/buy/parts

• **Order through service or support providers:** Contact an HP-authorized service or support provider.

• **Order using the HP Embedded Web Server (EWS):** Access the EWS by entering the product IP address or host name in a supported Web browser. The EWS contains a link to the HP SureSupply Web site.

Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More information can be found at http://www.hp.com/go/csr-support and http://www.hp.com/go/csr-faq.

• **Mandatory self-replacement:** These parts must be installed by customers, unless you are willing to pay HP service personnel to perform the repair. On-site or return-to-depot support is not provided under the HP product warranty for these parts.

• **Optional self-replacement:** These parts can be installed by HP service personnel at your request for no additional charge during the product warranty period.

To order genuine HP replacement parts, visit http://www.hp.com/buy/parts or contact an HP-authorized service provider. You will need the part number, serial number, product number, or product name.

NOTE: The following information is subject to change. For the current list, go to the support website for your product model.

When a toner cartridge reaches the end of its useful life, printing stops. You can replace the cartridge or configure the product to override the “replace cartridge” message and continue printing.

1. Push the top cover release button (on the left side of the product).

2. Open the top cover.

3. Remove the used toner cartridge from the product.

4. Remove the new toner cartridge from its packaging.

5. Place the used toner cartridge in the bag and box for recycling.

6. Hold both ends of the toner cartridge and gently rock it back and forth 5 or 6 times to distribute the toner evenly.

7. Remove the orange plastic shield from the bottom of the new cartridge.

8. Pull the orange tab straight out to remove the sealing tape. Discard the tape.

9. Align the toner cartridge with the tracks inside the product and install the cartridge until it is firmly seated.

10. Close the top cover.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into fabric.

If the optional stapler/stacker accessory is installed, replace the staple cartridge when prompted by the product control panel.

1. Open the staple cartridge door on the stapler/stacker unit.

2. Grasp the tabs on the sides of the staple cartridge, and pull the cartridge straight out to remove it.

3. Grasp the tabs on the sides of the new staple cartridge, and insert it into the stapler/stacker until it clicks into place.

4. Close the staple cartridge door.

1. From the software program, select the Print option.

2. Select the product from the list of printers.

3. To change settings, click or tap the Properties or Preferences button. (Button name varies by software program).

4. Adjust settings as needed (e.g., paper size, orientation, print on both sides). Specific options vary by driver version and software.

5. Click or tap OK.

6. Click or tap Print or OK to begin printing.

This requires the optional duplexer or comes standard on dn and x models.

1. From the software program, select the Print option.

2. Select the product from the list of printers.

3. Click or tap the Properties or Preferences button.

4. Find the option for “Print on Both Sides” or “Duplex Printing”. This might be on a main tab (e.g., Finishing) or under advanced options.

5. Select the option to print on both sides. Choose “Flip over” (long-edge binding) or “Flip up” (short-edge binding) as needed for the desired page layout.

6. Click or tap OK.

7. Click or tap Print or OK.

Use this procedure if the product does not have an automatic duplexer.

1. From the software program, select the Print option.

2. Select the product from the list of printers.

3. Click or tap the Properties or Preferences button.

4. Find the option for manual duplexing or “Print on both sides manually”.

5. Select the option to print on both sides manually. Choose the binding edge (long or short).

6. Click or tap OK.

7. Click or tap Print or OK. The product prints the first side of all pages.

8. Remove the printed stack from the output bin and reload it into Tray 1 according to the on-screen instructions or the driver’s help information (orientation varies).

9. Press the appropriate button on the control panel (if prompted) to continue printing the second sides.

1. From the software program, select the Print option.

2. Select the product from the list of printers.

3. Click or tap the Properties or Preferences button.

4. Find the “Pages per sheet” option, often on a Layout or Finishing tab.

5. Select the number of pages to print on each sheet (e.g., 2, 4, 6, 9, 16).

6. Select the page order and whether to print page borders, if desired.

7. Click or tap OK.

8. Click or tap Print or OK.

1. From the software program, select the Print option.

2. Select the product from the list of printers.

3. Click or tap the Properties or Preferences button.

4. Find the “Paper Type” or “Media Type” setting, often on a Paper/Quality tab.

5. Select the type of paper loaded in the tray you intend to use (e.g., Plain, Letterhead, Recycled, Cardstock).

6. Click or tap OK.

7. Click or tap Print or OK.

1. From the software program, click File, then click Print.

2. Select the product from the Printer menu.

3. Change settings as needed from the print options pop-up menus (options vary by application and OS X version). You may need to click “Show Details” to see all options.

4. Click Print.

This requires the optional duplexer or comes standard on dn and x models.

1. From the software program, click File, then click Print.

2. Select the product from the Printer menu.

3. Click “Show Details” if available.

4. Select the Layout or Finishing options menu.

5. Select a binding option (Long-Edge or Short-Edge binding) from the Two-Sided menu.

6. Click Print.

Use this procedure if the product does not have an automatic duplexer.

1. From the software program, click File, then click Print.

2. Select the product from the Printer menu.

3. Click “Show Details” if available.

4. Select the Paper Handling options menu.

5. In the “Pages to Print” menu, select “Odd Only”.

6. Click Print.

7. After the odd pages print, remove the stack from the output bin, flip and rotate it according to the driver instructions (orientation varies), and load it back into Tray 1.

8. Repeat steps 1-4.

9. In the “Pages to Print” menu, select “Even Only”.

10. Click Print.

1. From the software program, click File, then click Print.

2. Select the product from the Printer menu.

3. Click “Show Details” if available.

4. Select the Layout options menu.

5. From the “Pages per Sheet” menu, select the number of pages to print on each sheet (e.g., 2, 4, 6, 9, 16).

6. Select the Layout Direction and Border options if desired.

7. Click Print.

1. From the software program, click File, then click Print.

2. Select the product from the Printer menu.

3. Click “Show Details” if available.

4. Select the Paper Type/Quality or Media & Quality options menu.

5. Select the correct paper type from the Media Type or Paper Type menu.

6. Click Print.

1. From the software program, select the Print option.

2. Select the product from the list of printers.

3. Click or tap the Properties or Preferences button.

4. Click the Job Storage tab (location may vary by driver version).

5. Select a Job Storage Mode:

• **Proof and Hold:** Prints one copy and holds remaining copies. Check first copy, then print or delete remaining copies from control panel.

• **Personal Job:** Job is held until requested at control panel. Requires PIN if set to Private.

• **Quick Copy:** Prints requested copies and stores one copy for later printing.

• **Stored Job:** Stores job for printing later. Can be Public (no PIN) or Private (requires PIN).

6. If Personal Job or Stored Job (Private) is selected, choose “Use PIN to print” and enter a 4-digit PIN.

7. Assign a User Name and Job Name (options: Automatic or Custom).

8. Click OK.

9. Click Print or OK in the main print dialog.

1. From the software program, click File, then click Print.

2. Select the product from the Printer menu.

3. Click “Show Details” if available.

4. Select the Job Storage or Job Handling options menu.

5. Select the desired Mode (e.g., Proof and Hold, Personal Job, Stored Job).

6. If required (Personal Job/Private Stored Job), enter a PIN.

7. Click Print.

1. On the product control panel, access the stored jobs menu:

• **4-line display:** Press the Folder button, or navigate through menus to Storage > Retrieve Job.

• **Touchscreen:** Touch Retrieve from Device Memory (or similar option on Home screen).

2. Select the user name under which the job was stored.

3. Select the name of the job to print.

4. If the job is private, enter the 4-digit PIN when prompted and touch OK.

5. Adjust the number of copies if needed.

6. Touch Print or press OK to start printing.

1. On the product control panel, access the stored jobs menu (Retrieve from Device Memory or similar).

2. Select the user name under which the job was stored.

3. Select the name of the job to delete.

4. If the job is private, enter the 4-digit PIN when prompted.

5. Select the Delete option.

6. Confirm the deletion if prompted.

Stored jobs are also deleted automatically after printing (depending on job type) or if the product is turned off (unless stored on optional hard drive).

Mobile printing allows printing from smartphones, tablets, and other mobile devices.

• **Wi-Fi Direct and NFC Printing:** (x models or with optional accessory J8030A on n/dn models) Allows direct wireless printing from mobile devices without connecting to a network. NFC allows “touch-to-print” from compatible devices.

• **HP ePrint via email:** Assign an email address to the printer (requires enabling Web Services). Send documents as attachments to the printer’s email address to print them.

• **HP ePrint software:** Install software on a computer or mobile device to print to any registered HP ePrint-enabled printer.

• **AirPrint:** Allows printing from supported Apple iOS and OS X devices without installing drivers, provided the device and printer are on the same network.

• **Android embedded printing:** Allows printing from Android devices (KitKat 4.4 and later) using the built-in print functionality or the HP Print Service Plugin.

Configuration and usage details vary depending on the method and device operating system. Refer to HP support documentation for specific instructions.

An administrator must enable the port before use.

1. Access the HP Embedded Web Server (EWS) by entering the printer’s IP address in a web browser.

2. Navigate to the Security tab.

3. Open the General Security settings.

4. Locate the setting for the Host USB Port or Enable Front USB Port and enable it.

5. Apply the changes.

(Exact menu names may vary slightly).

1. Insert the USB flash drive into the easy-access USB port near the control panel.

2. The control panel should display a menu for USB operations.

• **4-line display:** Navigate to Retrieve from USB.

• **Touchscreen:** Touch Retrieve from USB.

3. Navigate through the folders on the USB drive if necessary.

4. Select the document file you want to print. Only supported file types will be shown.

5. Adjust print settings like number of copies if needed.

6. Touch Print or press OK to start printing.

7. Remove the USB flash drive when finished.

1. Find the product’s IP address or host name:

• **4-line display:** Press the Home button, use arrows to select Information, press OK. Select Network Information (or similar), press OK. Select IPv4 Configuration or IPv6 Configuration, press OK.

• **Touchscreen:** Touch the Network button (ethernet/wireless icon) on the Home screen. Or, touch the Information icon, then Network Information.

• Print a configuration page from the control panel menus.

2. Open a supported web browser on a computer connected to the same network as the printer.

3. Type the product’s IP address or host name into the browser’s address bar.

4. Press Enter. The EWS should open.

NOTE: If a security certificate warning appears, you can usually proceed (this depends on browser and network security settings).

The EWS provides access to configure and manage the printer remotely. Features are organized into tabs:

• **Information:** View product status, configuration pages, event logs, supply status.

• **General:** Configure basic settings like device information, language, date/time, energy settings.

• **Print:** Configure default print settings, PCL/PS settings, print quality.

• **Troubleshooting:** Access diagnostic tools, firmware updates, service information.

• **Security:** Configure administrator passwords, access control, firewall settings, certificate management, protect stored data.

• **HP Web Services:** Enable/disable services like ePrint and printer apps.

• **Networking:** Configure network settings (TCP/IP, wireless, security), view network statistics.

• **Other Links:** Links to support, supplies ordering, etc.

Available tabs and options depend on the product model and configuration.

1. Open System Preferences from the Apple menu.

2. Click Print & Scan (or Printers & Scanners).

3. Select the product in the list on the left.

4. Click the Options & Supplies button.

5. Click the Utility tab.

6. Click the Open Printer Utility button.

• **Control Panel:** Navigate to the Networking or Network Setup menus. Options typically include viewing IP address, setting manual IP, configuring link speed.

• **EWS:** Open the Networking tab to view and configure detailed settings including TCP/IP (IPv4/IPv6), security, wireless (if applicable).

• **HP Utility (OS X):** Access network settings through the utility for configuration.

1. Access the EWS.

2. Navigate to the Networking tab.

3. Open the appropriate section (e.g., Network Identification, Bonjour).

4. Enter the desired name in the Service Name or Host Name field.

5. Apply the changes.

1. On the control panel, navigate to the Setup or Networking menu.

2. Select Network Setup or TCP/IP Configuration.

3. Select IPv4 Configuration.

4. Choose Manual Settings or Manual.

5. Use the keypad or arrows to enter the IP Address, Subnet Mask, and Default Gateway provided by your network administrator.

6. Save or Apply the settings.

(Menu names may vary slightly depending on control panel type).

IPv6 can typically be enabled/disabled from the control panel. Manual address configuration is usually done via the EWS.

1. On the control panel, navigate to the Setup or Networking menu.

2. Select Network Setup or TCP/IP Configuration.

3. Select IPv6 Configuration.

4. Enable IPv6 if it is disabled.

5. For manual address configuration, use the HP Embedded Web Server (EWS) under the Networking tab > IPv6 section.

Incorrect link speed and duplex settings can cause network communication issues. Usually, “Auto” negotiation works best. If necessary, you can set these manually:

1. On the control panel, navigate to the Setup or Networking menu.

2. Select Network Setup or Link Speed.

3. Choose the desired setting (e.g., Auto, 10T Full, 10T Half, 100TX Full, 100TX Half, 1000T Full). The setting must match the network port the printer is connected to.

4. Save or Apply the settings.

This can also be configured via the EWS under the Networking tab.

Setting an administrator password restricts access to product settings.

1. Access the HP Embedded Web Server (EWS).

2. Navigate to the Security tab.

3. Open the General Security or Administrator Password settings.

4. If setting a password for the first time, enter the new password in the appropriate fields and confirm it.

5. If changing an existing password, you may need to enter the current password first, then enter and confirm the new password.

6. Apply the changes. Remember the password, as it cannot be easily recovered if lost.

• **Control Panel:** Touch the Sign In button (if available), or access a restricted menu. Enter the administrator user name (if applicable) and the password when prompted.

• **EWS:** When accessing restricted tabs (like Security or Networking), a prompt for the administrator password will appear. Enter the password to proceed.

• **Enable/Disable via Control Panel:** Navigate to Setup > System Setup > Print Quality > EconoMode. Set to On or Off.

• **Enable/Disable via EWS:** Navigate to Print tab > Default Print Options (or similar). Set EconoMode to On or Off.

• **Enable/Disable via Print Driver:** In the print driver properties (Windows) or print dialog (OS X), find the Print Quality or Paper/Quality settings and enable or disable EconoMode for the specific print job.

Configure sleep/auto-off settings to save energy.

1. Access the settings:

• **Control Panel:** Navigate to Setup > System Setup > Energy Settings (or similar).

• **EWS:** Navigate to General tab > Energy Settings.

2. Adjust the Sleep/Auto Off After Inactivity setting. Select the desired time period (e.g., 1 minute, 15 minutes, 1 hour).

3. To enable the lowest power mode (typically 1 watt or less), ensure the “Shutdown After Inactivity” setting is enabled and configured, if available separately from the sleep timer.

4. Apply the changes.

Keep your product software and firmware up-to-date for the latest features and fixes.

• **Download from HP Support:** Go to the support website for your model (e.g., http://www.hp.com/support/ljM605). Download the latest firmware file or drivers.

• **Update Firmware via EWS:** Access the EWS. Navigate to the Troubleshooting or Tools tab. Select Firmware Update. You can often browse to a downloaded file or check for updates directly via the internet (if enabled).

• **Update Firmware via USB:** Download the firmware file to a USB flash drive. Insert the USB drive into the easy-access port. Navigate the control panel menus to Administration > Firmware Update (or similar) and select Update from USB.

• **HP Web Jetadmin:** Use HP Web Jetadmin software to manage firmware updates for multiple devices.

• **HP Utility (OS X):** Check for firmware updates within the HP Utility.

• **4-line display:** Navigate to an item using the arrow keys. Press the Help button (?) to see information about the highlighted item. Press the Back button or Clear button to close the help.

• **Touchscreen:** Touch the Help button (?) in the upper right corner of the screen. Touch any active button or feature on the screen to view its description. Touch outside the help bubble or touch Close to exit help mode.

Restoring factory defaults returns most settings to their original state, often used for troubleshooting or reconfiguring the product. Network settings might be preserved unless a specific network reset is performed.

• **From Control Panel:**

1. Navigate to Administration or Setup menu.

2. Select General Settings or Service.

3. Select Restore Factory Defaults.

4. Confirm the action. The product will likely restart automatically.

• **From EWS (Network-connected products):**

1. Access the EWS.

2. Navigate to the General or Troubleshooting tab.

3. Select Restore Factory Settings or Factory Reset.

4. Confirm the action. You may need to reconfigure network settings if they are reset.

• **”Cartridge is low”:** This is a warning. Printing can continue, but have a replacement cartridge available to avoid interruptions. Print quality may begin to degrade.

• **”Cartridge is very low”:** The cartridge is near the end of its life. Printing will stop by default. You can either replace the cartridge or change the “Very Low” setting to continue printing until quality becomes unacceptable.

You can configure the product’s behavior when a cartridge reaches the “Very Low” state.

1. Access the settings:

• **Control Panel:** Navigate to Administration > Manage Supplies > Supply Settings > Black Cartridge > Very Low Setting.

• **EWS:** Navigate to General > Supply Settings (or similar). Find the Very Low setting for the black cartridge.

2. Select one of the options:

• **Stop:** The product stops printing when the cartridge reaches the very low state (default).

• **Prompt:** The product prompts you to continue printing after the message appears.

• **Continue:** The product continues printing without prompting until the cartridge is empty (print quality may degrade significantly).

3. Apply or Save the setting.

Note: Continuing to print in the “Very Low” state may result in unsatisfactory print quality and potentially damage the cartridge or printer components.

If the product does not pick up paper from a tray:

• Ensure paper is loaded correctly in the tray, below the fill indicators, and the guides are set properly.

• Check that the paper type and size settings in the driver and on the control panel match the paper loaded.

• Ensure the paper meets HP specifications (not too heavy, too light, too smooth, too rough, wrinkled, or damaged).

• Try flipping the paper stack over in the tray or rotating it 180 degrees.

• Clean or replace the pickup rollers for the affected tray (see CSR parts).

• Try feeding from a different tray (e.g., Tray 1).

If the product misfeeds (paper stops partway through):

• Clear the paper jam completely, following the instructions for the jam location.

• Check for any obstructions in the paper path.

• Ensure paper is loaded correctly and meets specifications.

• Ensure the paper stack is not overloaded (below the fill indicators).

• Check that the paper guides are adjusted correctly, lightly touching the stack without bending it.

• Fan the paper stack before loading it into the tray to separate the sheets.

• Ensure the paper meets HP specifications and is not sticking together due to static or humidity.

• Try using paper from a different package.

• Clean or replace the separation pad/rollers for the affected tray.

Common jam locations include:

• Input Trays (Tray 1, Tray 2, optional 500-sheet trays, optional 1,500-sheet tray)

• Toner Cartridge Area (accessed by opening the top cover)

• Rear Output Bin / Rear Door Area

• Fuser Area (behind the rear door)

• Standard Output Bin (top)

• Duplexer (bottom rear, if installed)

• Optional Envelope Feeder

• Optional Output Accessories (Mailbox, Stacker, Stapler/Stacker)

The control panel message will specify the location(s) to check.

• Ensure the paper being used meets HP specifications for size, weight, and type.

• Check the paper condition: avoid wrinkled, folded, damp, or damaged paper.

• Ensure paper is loaded correctly in the trays, guides are set properly, and trays are not overfilled.

• Verify that the paper type and size settings in the driver and control panel match the loaded paper.

• Check the environment: extreme humidity or temperature can affect paper handling.

• Clean the pickup rollers and separation pads.

• If the problem persists in one tray, try printing from a different tray.

• Consider replacing the feed rollers (Maintenance Kit or roller kits).

• Check for and remove any obstructions (like small torn pieces of paper) in the paper path.

1. Gently pull the jammed paper straight out of the tray opening.

2. Ensure no small pieces remain.

3. If paper is not easily removed, or if the jam message persists, check inside the top cover/toner area as the paper may have fed partially into the printer.

4. Reload paper if necessary and close any open covers.

1. Pull the tray completely out of the product.

2. Remove any jammed or partially fed paper from the tray opening in the printer.

3. Remove any damaged or skewed paper from the tray itself.

4. Reinsert the tray completely into the product until it clicks into place.

5. Check the control panel instructions; you may need to check other areas like the duplexer or fuser if the paper fed further.

1. Open the front door of the 1,500-sheet tray.

2. Locate the jammed paper inside the tray mechanism.

3. Gently pull the paper straight out. Use both hands if necessary to avoid tearing.

4. Ensure all paper fragments are removed.

5. Close the front door of the tray.

6. Check the control panel for further instructions or jam locations.

1. Push the top cover release button and open the top cover.

2. Remove the toner cartridge.

3. Locate the jammed paper inside the cavity.

4. Gently pull the paper straight up and out.

5. Ensure all paper fragments are removed.

6. Reinstall the toner cartridge.

7. Close the top cover.

1. Push the release latches on both sides of the rear door and lower it.

2. Locate the jammed paper inside the rear door area or in the fuser access area.

3. Gently pull the paper straight out.

4. If the paper is entering the fuser, carefully pull it out. CAUTION: The fuser can be hot.

5. Ensure all paper fragments are removed.

6. Close the rear door firmly until it latches on both sides.

CAUTION: The fuser is hot. Allow it to cool before touching internal components, or use care.

1. Open the rear door.

2. Locate the fuser access levers (often blue or green) inside the rear compartment.

3. Lift the levers to release pressure on the fuser rollers.

4. Gently pull the jammed paper straight out of the fuser.

5. Ensure all paper fragments are removed.

6. Lower the fuser access levers back to their original position.

7. Close the rear door firmly.

1. If paper is jammed exiting into the standard top output bin, gently pull it straight out.

2. If paper is partially fed, check the fuser area via the rear door as well.

3. For optional output accessories (mailbox, stacker), follow the specific instructions for that accessory, typically involving opening access doors and removing the jammed sheet.

The duplexer is located at the bottom rear of the printer (dn and x models, or optional on n models).

1. Open the rear door.

2. Look for a duplexer access cover or path below the fuser area.

3. If paper is visible, gently pull it out.

4. On some models, you might need to pull the duplexer unit partially out or open a specific flap to access the jam.

5. Ensure all paper fragments are removed.

6. Close any access covers and the rear door.

1. Remove any remaining envelopes from the feeder input area.

2. Locate the jammed envelope within the feeder mechanism.

3. Gently pull the envelope straight out.

4. Check inside the printer’s Tray 1 area as the envelope may have partially fed.

5. Ensure no small pieces remain.

6. Reload envelopes if needed.

1. Open the front door(s) of the mailbox unit.

2. Locate the jammed paper within the internal paths or exit slots for the bins.

3. Gently pull the paper straight out. Check multiple paths if indicated.

4. Ensure all fragments are removed.

5. Close the mailbox door(s).

1. Open the access door(s) on the stacker or stapler/stacker unit.

2. Locate the jammed paper in the paper path leading into or within the accessory.

3. Gently pull the paper straight out.

4. For the stapler/stacker, check the stapling area if the jam occurred during stapling.

5. Ensure all fragments are removed.

6. Close the access door(s).

1. Open the staple cartridge door on the stapler/stacker unit.

2. Remove the staple cartridge.

3. Look inside the cavity for any jammed staples or staple strips. Remove them carefully, possibly using needle-nose pliers if needed.

4. Check the staple cartridge itself for any damage or jammed staples and clear them if possible.

5. Reinsert the staple cartridge correctly.

6. Close the staple cartridge door.

If you are experiencing print quality issues (smudges, spots, faded print, streaks), try the following steps:

1. **Print from a different software program:** Determine if the issue is specific to one program.

2. **Check paper-type setting:** Ensure the paper type setting in the driver matches the paper being used.

3. **Check toner-cartridge status:** Replace the cartridge if it is low or empty.

4. **Clean the product:** Print a cleaning page from the control panel (Setup > Service > Cleaning Page).

5. **Visually inspect the toner cartridge:** Remove the cartridge and check the imaging drum (the shiny roller) for damage or debris. Do not touch the drum.

6. **Check paper and environment:** Use paper that meets HP specifications. Ensure the paper is dry and stored properly. Check environmental conditions (humidity).

7. **Set individual tray alignment:** If alignment is off, use the control panel (Administration > Manage Trays > Paper Handling > Adjust Tray ) to adjust alignment.

8. **Try a different print driver:** Install and try the HP Universal Print Driver (UPD) or a different driver version (PCL 6, PCL 5, PostScript).

• **Windows:** Open the printer Properties or Preferences from the print dialog. Go to the Paper/Quality tab (or similar) and verify the selected Paper Type matches the loaded paper.

• **OS X:** Open the print dialog. Select the Paper Type/Quality or Media & Quality menu and verify the selected Media Type matches the loaded paper.

Using the correct paper type setting ensures the printer uses the appropriate fuser temperature and print speed for optimal quality.

• **Control Panel:** Navigate to Supplies or Information > Supplies Status.

• **EWS:** Open the EWS and check the Supplies Status section, usually on the Information or General tab.

• **Print Supplies Status Page:** From the control panel, navigate to Information > Printable Reports > Supplies Status Page.

• **HP Utility (OS X):** Open HP Utility and select Supplies Status.

1. Ensure plain letter or A4 paper is loaded in Tray 1 or Tray 2.

2. On the control panel, navigate to Administration (or Setup) > Service (or Device Maintenance) > Cleaning Page.

3. Select Print or press OK. The product prints the first side slowly.

4. Follow the on-screen prompts. You will likely be instructed to take the printed page, flip it over (keeping the same orientation), and reload it into Tray 1.

5. Press OK or the appropriate button to start the second pass of the cleaning process.

6. Discard the page after the process completes.

CAUTION: Do not touch the shiny imaging drum on the bottom of the cartridge. Fingerprints or scratches can cause print quality problems.

1. Remove the toner cartridge.

2. Check the imaging drum for smudges, debris, scratches, or other damage. If damaged, the cartridge likely needs replacement.

3. Check the cartridge seals to ensure they were fully removed during installation.

4. Gently rock the cartridge to redistribute toner if print seems faded.

5. Ensure the cartridge is the correct type for the printer and is an Original HP cartridge for best results.

6. Reinstall the cartridge securely.

• **Step one: Use paper that meets HP specifications.** Ensure the paper is the correct size, weight, and type for the printer. Avoid paper that is too rough, too smooth, embossed, damaged, or designed for inkjet printers.

• **Step two: Check the environment.** Ensure the printer is operated within the recommended temperature and humidity ranges (see operating environment table). High humidity can cause paper to absorb moisture, leading to smudging or poor toner fusing. Store paper in its original wrapping until use.

1. Print a configuration page to check current alignment.

2. On the control panel, navigate to Administration > Manage Trays > Paper Handling > Adjust Tray (where X is the tray number).

3. Select Adjust Alignment.

4. Adjust the X1 Shift (left/right margin) and X2 Shift (skew) values as needed. Positive values move the image right or rotate counter-clockwise; negative values move left or rotate clockwise.

5. Adjust the Y Shift (top/bottom margin) value. Positive values move the image down; negative values move it up.

6. Print a test page or configuration page to verify the adjustments.

If the printer is not communicating on the network:

• **Check physical connection:** Ensure the network cable is securely plugged into the printer and the network port (hub, switch, router). Check the lights on the printer’s network port; typically, one indicates connection and the other activity.

• **Verify IP address:** Ensure the printer has a valid IP address for your network. Print a configuration page. If the IP is 0.0.0.0, 169.254.x.x, or 192.0.0.192, there may be a network configuration issue. Ensure the computer is using an IP address on the same subnet.

• **Ping the printer:** Try pinging the printer’s IP address from a computer on the same network using the command prompt (e.g., `ping 192.168.1.100`). If it fails, there’s a communication problem.

• **Check link and duplex settings:** Ensure the printer’s link speed and duplex settings match the network port it’s connected to (usually “Auto” is best).

• **Software conflicts:** Temporarily disable firewalls on the computer to see if they are blocking communication. New software installations can sometimes cause issues.

• **Check network settings:** Verify subnet mask, default gateway, and DNS settings are correct on the printer.

• **Check if printer is disabled:** Ensure the printer port is not disabled in the computer’s operating system settings.

This product indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at http://www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to http://www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the product for an extended period of time.

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

1. Open the top cover.

2. Grasp the handle of the used toner cartridge and pull out to remove it.

3. Remove the new toner cartridge from its protective bag. Save all packaging for recycling the used toner cartridge.

4. Hold both ends of the toner cartridge and rock it 5-6 times.

5. Remove the protective shield from the toner cartridge.

6. Pull on the orange tab to remove the toner sealing tape. Completely remove the sealing tape from the cartridge.

7. Align the toner cartridge with its slot, and then insert the toner cartridge into the product.

8. Close the top cover.

9. Pack the used toner cartridge, the protective shield, and the sealing tape into the box that the new cartridge came in. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to http://www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled.

To purchase staple cartridges, go to the HP Parts Store at http://www.hp.com/buy/parts.

Remove and replace the staple cartridge:

1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position. Grasp the blue staple-cartridge handle and pull the cartridge out of the stapler unit.

2. Insert the new staple cartridge into the stapler unit and rotate the stapler unit toward the rear of the product until the unit snaps into place.

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.)

3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click or tap the OK button to print the job.

Use this procedure for products that have an automatic duplexer installed.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.)

3. Click or tap the Finishing tab.

4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.

5. In the Print dialog box, click the OK button to print the job.

Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.)

3. Click or tap the Finishing tab.

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

5. Retrieve the printed stack from the output bin, and place it in Tray 1.

6. If prompted, touch the appropriate control panel button to continue.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.)

3. Click or tap the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.)

3. Click or tap the Paper/Quality tab.

4. From the Paper type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and then click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

9. If the tray needs to be configured, a tray configuration message displays on the product control panel. Load the tray with the specified type and size of paper, and then close the tray.

10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.

11. Select the correct type and size, and then touch the OK button.

Go to http://www.hp.com/support/ljM604, http://www.hp.com/support/ljM605, http://www.hp.com/support/ljM606 for instructions on performing specific print tasks, such as:

• Create and use printing shortcuts or presets

• Select the paper size, or use a custom paper size

• Select the page orientation

• Create a booklet

• Scale a document to fit a specific paper size

• Print the first or last pages of the document on different paper

• Print watermarks on a document

The following procedure describes the basic printing process for OS X.

1. Click the File menu, and then click the Print option.

2. Select the product.

3. Click Show Details, and then select other menus to adjust the print settings.

4. Click the Print button.

NOTE: This information applies to products that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the product.

3. Click Show Details, and then click the Layout menu.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the product.

3. Click Show Details, and then click the Manual Duplex menu.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the product, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

8. If prompted, touch the appropriate control panel button to continue.

1. Click the File menu, and then click the Print option.

2. Select the product.

3. Click Show Details, and then click the Layout menu.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

1. Click the File menu, and then click the Print option.

2. Select the product.

3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.

4. Select a type from the Media-type drop-down list.

5. Click the Print button.

Go to http://www.hp.com/support/ljM604, http://www.hp.com/support/ljM605, http://www.hp.com/support/ljM606 for instructions on performing specific print tasks, such as:

• Create and use printing shortcuts or presets

• Select the paper size, or use a custom paper size

• Select the page orientation

• Create a booklet

• Scale a document to fit a specific paper size

• Print the first or last pages of the document on different paper

• Print watermarks on a document

You can store jobs on the product so you can print them at any time. This feature is enabled on the product by default.

Create a stored job (Windows):

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). (NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.)

3. Click the Job Storage tab.

4. Select a Job Storage Mode option:

• Proof and Hold: Print and proof one copy of a job, and then print more copies.

• Personal Job: The job does not print until you request it at the product control panel. You can select Make Job Private/Secure options. If you assign a personal identification number (PIN), you must provide it at the control panel. If you encrypt the job, you must provide the required password at the control panel.

• Quick Copy: Print the requested number of copies and store a copy in product memory to print again later.

• Stored Job: Store a job on the product and allow other users to print it. You can select Make Job Private/Secure options. If you assign a PIN, the person printing must provide it. If you encrypt the job, the person printing must provide the required password.

5. To use a custom user name or job name, click the Custom button, and enter the name. Select an option if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number.

• Replace Existing File: Overwrite the existing job.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Create a stored job (OS X):

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. Open the menus drop-down list (default is Copies & Pages), and click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job (Proof and Hold, Personal Job, Quick Copy, Stored Job – see Windows instructions above for descriptions).

5. To use a custom user name or job name, click the Custom button, and enter the name. Select an option if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number.

• Replace Existing File: Overwrite the existing job.

6. If you selected Stored Job or Personal Job, you can protect it with a 4-digit PIN in the Use PIN to Print field.

7. Click the Print button.

Use the following procedure to print a job that is stored in the product memory.

1. Touch or press the Home button on the product control panel.

2. Select Retrieve from Device Memory.

3. Select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Adjust the number of copies, and then touch the Start button or press the OK button to print the job.

When you send a stored job to the product memory, the product overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the product needs additional space, the product might delete other stored jobs starting with the oldest. You can change the number of jobs that the product can store from the General Settings menu on the product control panel.

Use this procedure to delete a job that is stored in the product memory.

1. Touch or press the Home button on the product control panel.

2. Select Retrieve from Device Memory.

3. Select the name of the folder where the job is stored.

4. Select the name of the job, and then select the Delete button.

5. If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.

HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to http://www.hp.com/go/LaserJetMobilePrinting (English only).

• Wi-Fi Direct and NFC Printing

• HP ePrint via email

• HP ePrint software

• AirPrint

• Android embedded printing

HP provides Wi-Fi and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect NFC & Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP).

Use a wireless accessory to print wirelessly from the following devices:

• iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app

• Android mobile devices using the HP ePrint App or the Android embedded print solution

• PC and Mac devices using the HP ePrint Software

For more information on HP Wireless printing, go to http://www.hp.com/go/wirelessprinting.

Use HP ePrint to print documents by sending them as an email attachment to the product’s email address from any email enabled device.

NOTE: The product might require a firmware update to use this feature.

To use HP ePrint, the product must meet these requirements:

• The product must be connected to a wired or wireless network and have Internet access.

• HP Web Services must be enabled on the product, and the product must be registered with HP Connected or HP ePrint Center.

Follow this procedure to enable HP Web Services and register with HP Connected or HP ePrint Center:

1. Open the HP Embedded Web Server (EWS):

a. 4-line control panels: View the control-panel display to see the IP address.

b. Touchscreen control panels: From the Home screen on the product control panel, touch the Network button to display the IP address or host name.

c. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the Web browser displays a security certificate message, click Continue to this website (not recommended).)

2. Click the HP Web Services tab.

3. Select the option to enable Web Services. (NOTE: Enabling Web Services might take several minutes.)

4. Go to http://www.hpconnected.com or http://www.hp.com/go/eprintcenter to create an HP ePrint account and complete the setup process.

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. It helps find HP ePrint-enabled products registered to your HP Connected account, whether they are local or remote.

• Windows: After installing, open Print from your application, select HP ePrint from the printers list, and click Properties to configure options.

• Mac: After installing, select File, Print, click the arrow next to PDF (bottom left), and select HP ePrint.

For Windows, the software supports TCP/IP printing to local network printers (LAN/WAN) that support UPD PostScript®. Both Windows and Mac support IPP printing to network-connected products (LAN/WAN) that support ePCL. Both also support printing PDF documents to public print locations and printing via HP ePrint email through the cloud.

Go to http://www.hp.com/go/eprintsoftware for drivers and information.

NOTE: The HP ePrint software is a PDF workflow utility for Mac, not a full print driver.

NOTE: HP ePrint Software does not support USB printing.

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

• Mail

• Photos

• Safari

• iBooks

• Select third-party applications

To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and compatible HP products, go to the support Web site: http://www.hp.com/support/ljM604, http://www.hp.com/support/ljM605, http://www.hp.com/support/ljM606

NOTE: AirPrint does not support USB connections.

HP’s built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a wireless network or within wireless range for wireless printing. The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary.

For more information on how to use Android embedded printing and which Android devices are supported, go to http://www.hp.com/support/ljM604, http://www.hp.com/support/ljM605, http://www.hp.com/support/ljM606.

This product features easy-access USB printing for quickly printing files without sending them from a computer. The product accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: .pdf, .prn, .pcl, .ps, .cht

Enable the USB port for printing:

The USB port is disabled by default. Use one of the following procedures to enable it:

From the product control-panel menus:

1. Press the Home button.

2. Open the following menus: Administration > General Settings > Enable Retrieve from USB

3. Select the Enabled option, and then touch the Save button or press the OK button.

From the HP Embedded Web Server (EWS) (network-connected products only):

1. Open the EWS:

a. Find the IP address or host name on the control panel display (4-line) or by touching the Network button (touchscreen).

b. Open a Web browser and type the IP address or host name into the address line. Press Enter. (NOTE: If a security certificate message appears, click Continue to this website (not recommended).)

2. Open the Print tab.

3. On the left side of the screen, click Retrieve from USB Setup.

4. Select the Enable Retrieve from USB check box.

5. Click Apply.

Print USB documents:

1. Insert the USB flash drive into the easy-access USB port. (NOTE: The port might be covered. Flip or pull the cover.)

2. The product detects the drive. Touch or press OK to access the drive, or select Retrieve from USB if prompted. The Retrieve from USB screen opens.

3. Select the name of the document to print. (NOTE: The document might be in a folder. Open folders as necessary.)

4. To adjust the number of copies, select Copies, and use the keypad to change the number.

5. Touch the Start button or press the OK button to print the document.

Use the HP Embedded Web Server (EWS) to manage printing functions from a computer instead of the product control panel.

The EWS works when the product is connected to an IP-based network. It does not support IPX-based connections. Internet access is not needed to open and use the EWS, but the EWS is not accessible beyond the network firewall.

1. Find the product’s IP address or host name:

• 4-line control panels: View the control-panel display.

• Touchscreen control panels: From the Home screen, touch the Network button.

2. Open a Web browser. In the address line, type the IP address or host name exactly as it displays on the control panel. Press the Enter key.

NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message, click Continue to this website (not recommended). Choosing this option will not harm your computer while navigating within the EWS for the HP product.

Browser requirements:

• Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later

• Mac OS X: Safari or Firefox using Bonjour or an IP address

• Linux: Netscape Navigator only

• HP-UX 10 and HP-UX 11: Netscape Navigator 4.7

The EWS allows you to:

• View product status information

• Determine remaining supply life and order new ones

• View and change tray configurations

• View and change control-panel menu configuration

• View and print internal pages

• Receive notification of product and supplies events

• View and change network configuration

The EWS has several tabs:

Information Tab:

General Tab:

Print Tab:

Troubleshooting Tab:

Security Tab:

HP Web Services Tab:

Networking Tab: (Displays for IP-based network connections)

Other Links List: (Configurable via Edit Other Links on General tab)

Use the HP Utility to check product status or view/change settings from a Mac computer when connected via USB or TCP/IP network.

Open HP Utility:

1. At the computer, open System Preferences, then click Print & Fax, Print & Scan, or Printers & Scanners.

2. Select the product in the list.

3. Click the Options & Supplies button.

4. Click the Utility tab.

5. Click the Open Printer Utility button.

HP Utility Features:

The toolbar includes:

• Devices: Show/hide Mac products found.

• All Settings: Return to the main view.

• HP Support: Open browser to HP support site.

• Supplies: Open HP SureSupply site.

• Registration: Open HP registration site.

• Recycling: Open HP Planet Partners site.

Click items in the All Settings list for specific tasks:

Use the HP Embedded Web Server (EWS) to view or change IP configuration settings.

1. Open the EWS:

a. Find the IP address or host name on the control panel display (4-line) or by touching the Network button (touchscreen).

b. Open a Web browser, type the IP address or host name into the address line, and press Enter. (NOTE: If a security certificate message appears, click Continue to this website (not recommended).)

2. Click the Networking tab to obtain network information. Change settings as needed.

To rename the product on a network for unique identification, use the HP Embedded Web Server (EWS).

1. Open the EWS:

a. Find the IP address or host name on the control panel display (4-line) or by touching the Network button (touchscreen).

b. Open a Web browser, type the IP address or host name into the address line, and press Enter. (NOTE: If a security certificate message appears, click Continue to this website (not recommended).)

2. Open the General tab.

3. On the Device Information page, change the name in the Device Name field. (NOTE: Completing other fields is optional.)

4. Click the Apply button to save the changes.

Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway.

1. Press the Home button.

2. Open the following menus: Administration > Network Settings > Jetdirect Menu > TCP/IP > IPV 4 Settings > Config Method

3. Select the Manual option, and then touch the Save button.

4. Open the Manual Settings menu.

5. Touch the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button. Repeat for each field, and then touch the Save button.

Use the control-panel Administration menus to manually set an IPv6 address.

1. Press the Home button.

2. To enable manual configuration, open the following menus: Administration > Network Settings > Jetdirect Menu > TCP/IP > IPV6 Settings > Address > Manual Settings > Enable. Select the On option, and then touch the Save button.

3. To configure the address, touch the Address button and then touch the field to open a keypad.

4. Use the keypad to enter the address, and then touch the OK button.

5. Touch the Save button, or press the OK button.

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes might prevent communication. Use the product control panel to make changes.

NOTE: The product setting must match the network device (hub, switch, gateway, router, computer).

NOTE: Making changes causes the product to turn off and then on. Make changes only when the product is idle.

1. Press the Home button.

2. Open the following menus: Administration > Network Settings > Jetdirect Menu > Link Speed

3. Select one of the following options:

• Auto: The print server automatically configures for the highest allowed speed and mode.

• 10T Half: 10 Mbps, half-duplex

• 10T Full: 10 Mbps, full-duplex

• 10T Auto: 10 Mbps, automatic-duplex

• 100TX Half: 100 Mbps, half-duplex

• 100TX Full: 100 Mbps, full-duplex

• 100TX Auto: 100 Mbps, automatic-duplex

• 1000T Full: 1000 Mbps, full-duplex

4. Touch the Save button, or press the OK button. The product turns off and then on.

Assign an administrator password to restrict access to the product and EWS settings.

1. Open the EWS:

a. Find the IP address or host name on the control panel display (4-line) or by touching the Network button (touchscreen).

b. Open a Web browser, type the IP address or host name into the address line, and press Enter. (NOTE: If a security certificate message appears, click Continue to this website (not recommended).)

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field. (NOTE: To change an existing password, first enter the existing password in the Old Password field.)

6. Click the Apply button.

NOTE: Make note of the password and store it in a safe place.

Some control panel features can be secured. When a feature is secured, the product prompts you to sign in. You can also sign in by selecting Sign In from the control panel.

Typically, the credentials are the same as for signing in to the network. Consult the network administrator if you have questions.

1. Press the Home button.

2. Select Sign In.

3. Follow the prompts to enter the credentials.

NOTE: To maintain security, select Sign Out when you have finished.

Yes, the HP High Performance Secure Hard Disk provides hardware-based encryption using the latest Advanced Encryption Standard (AES) to securely store sensitive data without impacting performance. Use the Security menu in the HP Embedded Web Server to configure the disk.

EconoMode is an option for printing drafts that uses less toner but may reduce print quality. HP does not recommend full-time use of EconoMode, as the toner supply might outlast the mechanical parts of the cartridge. If print quality degrades unacceptably, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, set it using the product control panel.

Configure EconoMode from the print driver:

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box to enable the feature, and then click OK.

Configure EconoMode from the product control panel:

1. Press the Home button.

2. Open the following menus: Administration > General Settings > Print Quality

3. Select EconoMode.

4. Select On or Off, and then touch Save or press OK.

The product has adjustable options for the energy-saving sleep timer. Power usage during Sleep/Auto Off varies based on the Wake/Auto On setting.

1. Press the Home button.

2. Open the following menus: Administration > General Settings > Energy Settings > Sleep Timer Settings

3. 4-line control panels only: Select Sleep/Auto Off Timer, and then select Enabled. Press the OK button.

4. Select Sleep /Auto Off After.

5. Use the keypad to enter the time period, then touch Save or press OK. (NOTE: Default is 1 minute.)

6. Select one of the Wake/Auto On to These Events options:

• All events: Wakes on any print job (USB, network, wireless), button press, or door/tray opening.

• Network port: Wakes on network print job, button press, or door/tray opening. Uses 1 watt or less in Sleep/Auto Off.

• Power button only: Wakes only when the power button is pressed. Uses 1 watt or less in Sleep/Auto Off.

The product has a built-in Help system. To open it, touch the Help (?) button in the upper-right corner of the screen.

For some screens, Help opens to a global menu for searching or browsing topics. Some Help screens include animations for procedures like clearing jams.

For screens with settings for individual jobs, Help opens to a topic explaining those options.

If the product alerts you of an error or warning, touch the Help (?) button to see a message describing the problem and instructions to solve it.

Use one of the following methods to restore the product to original factory settings.

NOTE: Restoring factory settings might reset the product language.

Restore from the product control panel:

1. Press the Home button.

2. Open the following menus: Administration > General Settings > Restore Factory Settings

3. A verification message advises that reset might result in loss of data. Select Reset to complete.

NOTE: The product restarts automatically after the reset.

Restore from the HP Embedded Web Server (EWS) (network-connected products only):

1. Open the EWS:

a. Find the IP address or host name on the control panel display (4-line) or by touching the Network button (touchscreen).

b. Open a Web browser, type the IP address or host name into the address line, and press Enter. (NOTE: If a security certificate message appears, click Continue to this website (not recommended).)

2. Open the General tab.

3. On the left side of the screen, click Restore Factory Settings.

4. Click the Reset button.

NOTE: The product restarts automatically after the reset.

Cartridge is low: Indicates the toner cartridge level is low. Actual life remaining may vary. Consider having a replacement available for when print quality is no longer acceptable. The cartridge does not need replacement yet.

Continue printing. If print quality becomes unacceptable, redistribute the toner by removing the cartridge, gently rocking it back and forth horizontally, and reinserting it.

Cartridge is very low: Indicates the toner cartridge level is very low. Actual life remaining may vary. Consider having a replacement available. Replacement is not needed now unless print quality is unacceptable.

Once a cartridge reaches Very Low, HP’s Premium Protection Warranty on that cartridge ends.

You can change how the printer reacts when supplies reach the Very Low state. These settings persist when a new cartridge is installed.

1. From the Home screen on the control panel, scroll to and select Supplies.

2. Open the following menus: Manage Supplies > Supply Settings > Black Cartridge or Color Cartridges > Very Low Settings

3. Select one of the following options:

• Stop: Printer stops printing when the Very Low threshold is reached.

• Prompt to continue: Printer stops printing at Very Low. You can acknowledge the prompt or replace the cartridge to resume.

• Continue: Printer alerts that the cartridge is very low but continues printing without interaction. This can result in unsatisfactory print quality.

For products with fax capability:

If set to Stop or Prompt to continue, there’s a risk faxes won’t print if received while waiting. Setting to Continue allows uninterrupted fax printing past the Very Low threshold, but print quality might degrade.

If the product does not pick up paper from the tray, try these solutions:

1. Open the product and remove any jammed sheets of paper.

2. Load the tray with the correct size of paper for your job.

3. Make sure the paper size and type are set correctly on the product control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

If the product picks up multiple sheets of paper from the tray, try these solutions:

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

2. Use only paper that meets HP specifications for this product.

3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

6. Make sure the printing environment is within recommended specifications.

The product has an auto-navigation feature that assists in clearing jams with step-by-step instructions on the control panel.

To reduce the number of paper jams, try these solutions:

1. Use only paper that meets HP specifications for this product.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack, straighten it, and return some of the paper.

5. Make sure the paper guides are adjusted correctly for the paper size, touching the stack without bending it.

6. Make sure the tray is fully inserted.

7. If printing on heavy, embossed, or perforated paper, use the manual feed feature (Tray 1) and feed one sheet at a time.

8. Open the Trays menu on the control panel and verify the tray is configured correctly for the paper type and size.

9. Ensure the printing environment is within recommended specifications.

Use this procedure to check all jam locations related to Tray 2 and the 500-sheet trays. The control panel displays an animation.

1. Pull the tray completely out by pulling and lifting it slightly.

2. If jammed paper edge is visible, slowly pull it down and toward the back, then out. Do not pull straight out, or it will tear. If paper isn’t visible, check the next tray or top-cover area.

3. Ensure paper is flat at all four corners and below the maximum-height indicators inside the tray.

4. Reinsert and close the tray.

The control panel displays an animation when a jam occurs.

1. Open the front door of the tray.

2. Remove the paper stack.

3. If jammed paper edge is visible, slowly pull it down and out. Do not pull straight out, or it will tear. If paper isn’t visible, look in the top-cover area.

4. Replace the paper stack. Make sure it does not exceed fill marks on the guides and the front edge aligns with the arrows.

5. Close the front door of the tray.

The control panel displays an animation when a jam occurs.

1. Open the top cover.

2. Remove the toner cartridge. CAUTION: Do not expose the cartridge to light for more than a few minutes. Cover it with paper if removed for longer.

3. Use the green handle to lift the paper-access plate. Slowly pull jammed paper out. Do not tear it. If difficult, try clearing from the tray area.

4. Open Tray 1.

5. Remove the envelope accessory cover (if installed). If paper is present, remove it.

6. Rotate the paper guide to check underneath. If jammed paper is present, remove it.

7. Replace the envelope accessory cover and close Tray 1.

8. Replace the toner cartridge.

9. Close the top cover.

The control panel displays an animation when a jam occurs.

1. Open the rear output bin. (NOTE: If most paper is inside, clearing via the top cover might be easier).

2. Grasp both sides of the paper and slowly pull it out. Be careful of loose toner. (NOTE: If difficult to remove or torn, clear from the fuser area).

Use this procedure only if paper is jammed inside the fuser and cannot be removed from the top-cover or rear output bin, or if paper tears during clearing.

1. Turn the product off.

2. Disconnect the power cord.

3. If an optional duplexer is installed, lift and pull it straight out. Set it aside.

4. Open the rear output bin.

5. Remove the rear output bin: Place a finger near the left hinge, push firmly right until the pin clears the hole, rotate the bin outward.

WARNING! The fuser is very hot. Allow it to cool before continuing.

6. Push up on the two blue levers on the sides of the fuser to release it, then pull the fuser straight out.

7. Remove the jammed paper. If necessary, lift the black plastic guide on top of the fuser for access. CAUTION: Do not use sharp or metal objects; they might damage the fuser.

8. Push the fuser straight into the product until it snaps into place.

9. Replace the rear output bin: Insert the right hinge-pin, push inward on the left hinge, slide it into the hole. Close the bin.

10. Connect the power cord.

11. Replace the optional duplexer, if removed.

12. Turn the product on.

The control panel displays an animation when a jam occurs in the automatic duplexer.

1. Lift the duplexer up and pull it out to remove it.

2. Remove any paper on top of Tray 2 (may need to reach inside).

3. Slowly pull any paper out of the duplexer.

4. Insert the duplexer back into the product.

The control panel displays an animation when a jam occurs.

1. Remove any loaded envelopes. Lower the envelope weight and lift the tray extension to the closed position.

2. Grasp both sides of the envelope feeder and carefully pull it out.

3. Slowly remove any jammed envelopes from the feeder.

4. Slowly remove any jammed envelopes from the product (inside the Tray 1 area).

5. Install the envelope feeder.

The control panel displays an animation when a jam occurs.

1. Remove any paper from the output bins.

2. On the back of the 5-bin mailbox, open the jam-access door.

3. If paper is jammed at the top, pull it straight down to remove.

4. If paper is jammed at the bottom, open the product’s rear output bin, then pull straight up on the paper to remove.

5. Close the jam-access door and the rear output bin.

The control panel displays an animation when a jam occurs.

1. At the back of the product, open the door on the stacker or stapler/stacker, then open the rear output bin.

2. Carefully remove any jammed paper.

3. Close the door on the stacker/stapler, and close the rear output bin. (NOTE: The output bin must be pushed down into the lowest position for printing to continue.)

The control panel displays an animation when a staple jam occurs. The stapler needs to reload after clearing, so the first few documents might not be stapled. If a job is sent while jammed or out of staples, it will still print (unstapled) if the path is not blocked.

1. On the right side of the stapler/stacker, turn the stapler unit toward the front until it clicks open. Pull outward on the blue staple cartridge to remove it.

2. Rotate the green cover on the end of the staple cartridge upward and remove the jammed staple.

3. Insert the staple cartridge back into the stapler unit, and rotate the unit toward the rear until it snaps into place.

If experiencing print-quality problems, try these solutions in order:

1. Print from a different software program: If it prints correctly, the problem is with the original software program.

2. Check the paper-type setting for the print job: Incorrect settings can cause smears, fuzzy/dark print, curled paper, scattered toner, loose toner, or missing toner areas.

• Windows: Go to Print > Properties/Preferences > Paper/Quality tab. If needed, click More… under Paper Type, expand Type is:, select the correct category and type, click OK. Click OK to close Properties, then OK to print.

• OS X: Go to File > Print. Click Show Details. Click the Media & Quality or Paper/Quality menu. Select the correct type from the Media-type list. Click Print.

3. Check toner-cartridge status:

• Step one: Print supplies status page: Press Home > Supplies > Manage Supplies > Print Supplies Status.

• Step two: Check supplies status: Look at the report for remaining life percentage. Problems can occur near end of life (Very Low). Consider replacement if quality is unacceptable. Check if you are using a genuine HP cartridge (should have “HP” or HP logo). See http://www.hp.com/go/learnaboutsupplies for identification info.

4. Clean the product: Paper, toner, and dust can accumulate, causing specks, spatter, smears, streaks, lines, or repeating marks.

• Print a cleaning page: Press Home > Device Maintenance > Calibration/Cleaning > Cleaning Page. The process takes a few minutes; do not turn off the product. Discard the page when finished.

5. Visually inspect the toner cartridge:

• Remove the cartridge.

• Check the memory chip for damage.

• Examine the surface of the green imaging drum. CAUTION: Do not touch the drum; fingerprints cause problems.

• If scratches, fingerprints, or damage are seen, replace the cartridge.

• Reinstall the cartridge and print test pages.

6. Check paper and the printing environment:

• Step one: Use paper that meets HP specifications: Use supported type/weight; good quality, free of defects (cuts, tears, spots, dust, wrinkles); not previously printed on; no metallic material; designed for laser printers; not too rough (smoother paper generally yields better quality).

• Step two: Check the environment: Move away from drafts; ensure temperature/humidity are within spec; avoid confined spaces; place on sturdy, level surface; ensure vents aren’t blocked; protect from airborne debris (dust, steam, grease).

• Step three: Set individual tray alignment: If text/images are misaligned from specific trays: Press Home > Administration > General Settings > Print Quality > Image Registration. Select the tray, select Print Test Page, follow instructions. Print again to verify, adjust further if needed. Touch Save or press OK.

7. Try a different print driver: If pages have unexpected lines, missing text/graphics, incorrect formatting, or substituted fonts, try a different driver. Download from http://www.hp.com/support/ljM604, http://www.hp.com/support/ljM605, http://www.hp.com/support/ljM606.

• HP PCL 6 driver: Default driver. Recommended for Windows. Best overall speed, quality, feature support. Aligned with Windows GDI.

• HP UPD PS driver: Recommended for Adobe or graphics-intensive software. Supports postscript emulation/flash fonts.

• HP UPD PCL 5: Recommended for general office printing, compatibility with older LaserJet products, third-party/custom software, mixed PCL 5 environments (UNIX, Linux, mainframe), corporate use with multiple models, mobile Windows printing.

• HP UPD PCL 6: Recommended for all Windows environments. Best speed, quality, feature support. Aligned with Windows GDI. May not be fully compatible with third-party/custom PCL 5 software.

Check the following if the product isn’t communicating with the network. Before starting, print a configuration page and note the product’s IP address.

Poor physical connection:

1. Verify connection to the correct network port with the correct cable length.

2. Ensure cable connections are secure.

3. Check network port lights on the back: amber activity light and green link-status light should be lit.

4. If problems persist, try a different cable or hub port.

Computer is using the incorrect IP address for the product:

1. Open printer properties, click Ports tab. Verify the current IP address (from config page) is selected.

2. If using HP standard TCP/IP port, check “Always print to this printer, even if its IP address changes”.

3. If using Microsoft standard TCP/IP port, use hostname instead of IP address.

4. If IP is correct, delete and re-add the product.

Computer is unable to communicate with the product:

1. Test communication using ping:

a. Open command prompt (Windows: Start > Run > cmd > Enter; OS X: Applications > Utilities > Terminal).

b. Type `ping [product_IP_address]`.

c. If window shows round-trip times, network is working.

2. If ping fails, verify network hubs are on and network settings (product, computer) are configured for the same network.

Product is using incorrect link and duplex settings:

• HP recommends automatic mode (default). If changed, network settings must also be changed.

New software programs might be causing compatibility problems:

• Verify new software is correctly installed and uses the correct print driver.

Computer or workstation might be set up incorrectly:

1. Check network drivers, print drivers, and network redirection settings.

2. Verify the operating system is configured correctly.

Product is disabled, or other network settings are incorrect:

1. Review configuration page to check network protocol status. Enable if necessary.

2. Reconfigure network settings if necessary.