GE PFW870 (01) PDF Document

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What are the basic precautions to follow when using the GE PFW870 washer to reduce the risk of fire, explosion, electric shock, or injury to persons?

Follow basic precautions, including the following:

Read all instructions before using the appliance.

Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

Risk of suffocation and injury from entrapment: DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

DO NOT install or store this appliance where it will be exposed to the weather.

DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

DO NOT climb or stand on this unit.

DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power pad DOES NOT disconnect power.

See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

DO NOT use replacement parts that have not been recommended by the manufacturer. (e.g. parts made at home using a 3D printer).

What are the proper installation guidelines for the GE PFW870 washer?

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve.

Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.

Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation Instructions.

Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.

Optional drain hose extension recommended for discharging heights from 60” – 96”.

GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.

GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

Consider recycling options for your appliance packaging material.

What are the recommended items to launder for each cycle on the GE PFW870 washer?

The cycles are optimized for specific types of loads. The chart below will help you match the items to be laundered with the best cycle settings. For optimal performance, select the cycle that most closely matches the items in your load. Delay Start/Remote Start is available on all cycles.

Cycle	Recommended Items
Normal	Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing.
Delicates	Lingerie and special care fabrics with light soil.
Towels	Towels, sheets, pillowcases and dish rags.
Bulky Bedding	Comforters, large coats, bed spreads, mattress covers, sleeping bags, and similar large bulky items.
Sanitize+ Allergen*	Heavily soiled colorfast items with the need for sanitization.
Sanitize With Oxi*	Heavily soiled colorfast items with the need for sanitization.
Active Wear	Medium to lightly soiled athletic wear items of technical or synthetic fabrics.
Quick Wash	Small loads of lightly soiled items that are needed in a hurry.
Whites	Whites and household linens.
Rinse and Spin	For items that need only to be rinsed and not washed. Rinse & Spin, or Drain & Spin (Extra Rinse deselected). A spin is always performed unless you select No Spin.
Cold Wash	Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing using only cold water while delivering equivalent performance to Normal Warm wash.
Downloaded	Use the SmartHQ App to download a specialty cycle for your washer.
Power Clean	For heavily soiled items which require extra cleaning power.
Heavy Duty*	For washing heavily soiled, sturdy colorfast items using extended wash motions and rinses to deliver extra cleaning.
Jeans	Jeans with medium to light soil.
Swim Wear	Swim wear with medium to light soil.
Self Clean	Cleaning the basket of residue and odor. No clothes are to be washed using this cycle.

*Some cycles and options may not be available on some models.

Icon	Description
(WiFi) (on some models)	Will allow your appliance to communicate with your smartphone for remote appliance monitoring, control and notifications. It stays lit whenever the washer is on and is connected. It will blink during the commissioning process or if it loses connection to the network.
Venting (on some models)	Venting will blink to indicate that you can select the ULTRAFRESH VENT feature at the end of the cycle. It then stays illuminated once selected until venting is complete.
Control	The controls on the washer are locked when this icon is illuminated. You must press and hold the Control Lock pad to unlock the controls.
Door	This icon will illuminate while the door is locked and will blink while the washer is in the process of pausing and then unlocking.
Smart (on some models)	This icon will illuminate when the Smart AI features of your washer are active.
Auto, More, Less (on some models)	The SmartDispense will automatically dose detergent according to the weight and soil level of the clothes. You can adjust this feature to dose MORE or LESS detergent or turn it OFF to manually dose detergent.
Tank Low (on some models)	At start up the unit displays when the SmartDispense tank needs to be re-filled. Typically, this first lights up when there are approximately 8 – 10 loads of detergent remaining.
Loads Left (on some models)	Displays the estimated number of wash loads left for the amount of detergent in the SmartDispense tank.
Delay (on some models)	When you select a delay start to your wash, this will be indicated by either a light next to the pad or with the word “Delay” in the center of the options window. The display will also countdown the hours until the cycle begins.

Icon

Description

(WiFi) (on some models)

Will allow your appliance to communicate with your smartphone for remote appliance monitoring, control and notifications. It stays lit whenever the washer is on and is connected. It will blink during the commissioning process or if it loses connection to the network.

Venting (on some models)

Venting will blink to indicate that you can select the ULTRAFRESH VENT feature at the end of the cycle. It then stays illuminated once selected until venting is complete.

Control

The controls on the washer are locked when this icon is illuminated. You must press and hold the Control Lock pad to unlock the controls.

Door

This icon will illuminate while the door is locked and will blink while the washer is in the process of pausing and then unlocking.

Smart (on some models)

This icon will illuminate when the Smart AI features of your washer are active.

Auto, More, Less (on some models)

The SmartDispense will automatically dose detergent according to the weight and soil level of the clothes. You can adjust this feature to dose MORE or LESS detergent or turn it OFF to manually dose detergent.

Tank Low (on some models)

At start up the unit displays when the SmartDispense tank needs to be re-filled. Typically, this first lights up when there are approximately 8 – 10 loads of detergent remaining.

Loads Left (on some models)

Displays the estimated number of wash loads left for the amount of detergent in the SmartDispense tank.

Delay (on some models)

When you select a delay start to your wash, this will be indicated by either a light next to the pad or with the word “Delay” in the center of the options window. The display will also countdown the hours until the cycle begins.

Problem	Possible Cause	What To Do
Not draining, Not spinning, Not tumbling	Load is out of balance	Redistribute clothes and run Rinse & Spin. Increase load size if washing small load containing heavy and light items.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Drain hose is kinked or improperly connected	Straighten drain hose and make sure washer is not sitting on it.
	Household drain may be clogged	Check household plumbing. You may need to call a plumber.
	Drain hose siphoning; drain hose pushed too far down the drain	Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7” into the drain pipe.

Problem

Possible Cause

What To Do

Not draining, Not spinning, Not tumbling

Load is out of balance

Redistribute clothes and run Rinse & Spin. Increase load size if washing small load containing heavy and light items.

Pump filter may be clogged

See the Care and Cleaning section on how to clean the Pump Filter.

Drain hose is kinked or improperly connected

Straighten drain hose and make sure washer is not sitting on it.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Drain hose siphoning; drain hose pushed too far down the drain

Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7” into the drain pipe.

Problem	Possible Cause	What To Do
Leaking water	Door gasket is damaged	Check to see if gasket is seated and not torn. Objects left in pockets may cause damage to the washer (nails, screws, pens, pencils). Water may drip from the door when the door is opened. This is a normal operation. Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in this seal and can cause a small leak.
	Check back left of washer for water	If this area is wet, you have oversudsing condition. Use less detergent.
	Fill hoses or drain hose is improperly connected	Make sure hose connections are tight at washer and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility.
	Household drain may be clogged	Check household plumbing. You may need to call a plumber.
	Dispenser clogged	Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Laundry detergent packets should NOT be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions. Please refer to Care and Cleaning section.

Problem

Possible Cause

What To Do

Leaking water

Door gasket is damaged

Check to see if gasket is seated and not torn. Objects left in pockets may cause damage to the washer (nails, screws, pens, pencils). Water may drip from the door when the door is opened. This is a normal operation. Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in this seal and can cause a small leak.

Check back left of washer for water

If this area is wet, you have oversudsing condition. Use less detergent.

Fill hoses or drain hose is improperly connected

Make sure hose connections are tight at washer and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Dispenser clogged

Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Laundry detergent packets should NOT be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions. Please refer to Care and Cleaning section.

Problem	Possible Cause	What To Do
Clothes too wet	Load is out of balance	Redistribute clothes and run Rinse & Spin. Increase load size if washing small load containing heavy and light items. The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Overloading	The dry weight of the load should be less then 16 lbs.
	Drain hose is kinked or improperly connected	Straighten drain hose and make sure washer is not sitting on it.
	Household drain may be clogged	Check household plumbing. You may need to call a plumber.
	Drain hose siphoning; drain hose pushed too far down the drain	Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7” into the drain pipe.

Problem

Possible Cause

What To Do

Clothes too wet

Load is out of balance

Redistribute clothes and run Rinse & Spin. Increase load size if washing small load containing heavy and light items. The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal.

Pump filter may be clogged

See the Care and Cleaning section on how to clean the Pump Filter.

Overloading

The dry weight of the load should be less then 16 lbs.

Drain hose is kinked or improperly connected

Straighten drain hose and make sure washer is not sitting on it.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Drain hose siphoning; drain hose pushed too far down the drain

Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7” into the drain pipe.

Problem	Possible Cause	What To Do
Incomplete cycle or timer not advancing	Automatic load redistribution	Timer adds up to 3 minutes to cycle for each rebalance. 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Drain hose is kinked or improperly connected	Straighten drain hose and make sure washer is not sitting on it.
	Household drain may be clogged	Check household plumbing. You may need to call a plumber.
	Drain hose siphoning; drain hose pushed too far down the drain	Ensure there is an air gap between hose and drain.

Problem

Possible Cause

What To Do

Incomplete cycle or timer not advancing

Automatic load redistribution

Timer adds up to 3 minutes to cycle for each rebalance. 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle.

Pump filter may be clogged

See the Care and Cleaning section on how to clean the Pump Filter.

Drain hose is kinked or improperly connected

Straighten drain hose and make sure washer is not sitting on it.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Drain hose siphoning; drain hose pushed too far down the drain

Ensure there is an air gap between hose and drain.

Problem	Possible Cause	What To Do
Loud or unusual noise; vibration or shaking	Cabinet moving	Washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal.
	All rubber leveling legs are not firmly touching the floor	Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place.
	Unbalanced load	Pause unit, open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by load.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.

Problem

Possible Cause

What To Do

Loud or unusual noise; vibration or shaking

Cabinet moving

Washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal.

All rubber leveling legs are not firmly touching the floor

Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place.

Unbalanced load

Pause unit, open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by load.

Pump filter may be clogged

See the Care and Cleaning section on how to clean the Pump Filter.

Problem	Possible Cause	What To Do
No power/washer not working or dead	Washer is unplugged	Make sure cord is plugged securely into a working outlet.
	Water supply is turned off	Turn both hot and cold faucets fully on.
	Circuit breaker/fuse is tripped/blown	Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet.
	Automatic self system checks	First time the washer is plugged in, automatic checks occur. It may take up to 20 seconds before you can use your washer. This is normal operation.

Problem

Possible Cause

What To Do

No power/washer not working or dead

Washer is unplugged

Make sure cord is plugged securely into a working outlet.

Water supply is turned off

Turn both hot and cold faucets fully on.

Circuit breaker/fuse is tripped/blown

Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet.

Automatic self system checks

First time the washer is plugged in, automatic checks occur. It may take up to 20 seconds before you can use your washer. This is normal operation.

Problem	Possible Cause	What To Do
Snags, holes, tears, rips or excessive wear	Overloaded	Do not exceed maximum recommended load sizes. See recommended maximum load sizes in the Loading section.
	Pins, pencils, nails, screws or other objects left in pockets	Remove loose items from pockets.
	Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets	Fasten snaps, hooks, buttons and zippers.

Problem

Possible Cause

What To Do

Snags, holes, tears, rips or excessive wear

Overloaded

Do not exceed maximum recommended load sizes. See recommended maximum load sizes in the Loading section.

Pins, pencils, nails, screws or other objects left in pockets

Remove loose items from pockets.

Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets

Fasten snaps, hooks, buttons and zippers.

Problem	Possible Cause	What To Do
Wrinkling	Improper sorting	Avoid mixing heavy items (like work clothes) with light items (like blouses).
	Overloading	Load your washer so clothes have enough room to move freely.
	Incorrect wash cycle	Match cycle selection to the type of fabric you are washing (especially for easy care loads).
	Repeated washing in water that is too hot	Wash in warm or cold water.

Problem

Possible Cause

What To Do

Wrinkling

Improper sorting

Avoid mixing heavy items (like work clothes) with light items (like blouses).

Overloading

Load your washer so clothes have enough room to move freely.

Incorrect wash cycle

Match cycle selection to the type of fabric you are washing (especially for easy care loads).

Repeated washing in water that is too hot

Wash in warm or cold water.

Problem	Possible Cause	What To Do
Grayed or yellowed clothes	Not enough detergent	Use correct amount of detergent.
	Not using HE (high efficiency) detergent	Use only HE detergent.
	Hard water	Use hottest water safe for fabric. Use a water conditioner like Calgon brand or install a water softener.
	Water is not hot enough	Make sure water heater is delivering water at 120°–140°F (48°–60°C).
	Detergent is not dissolving or using too much fabric softener	Try a liquid HE detergent. Use less fabric softener.
	Dye transfer	Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.

Problem

Possible Cause

What To Do

Grayed or yellowed clothes

Not enough detergent

Use correct amount of detergent.

Not using HE (high efficiency) detergent

Use only HE detergent.

Hard water

Use hottest water safe for fabric. Use a water conditioner like Calgon brand or install a water softener.

Water is not hot enough

Make sure water heater is delivering water at 120°–140°F (48°–60°C).

Detergent is not dissolving or using too much fabric softener

Try a liquid HE detergent. Use less fabric softener.

Dye transfer

Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.

Problem	Possible Cause	What To Do
Colored spots	Incorrect use of fabric softener	Check fabric softener package for instructions and follow directions for using dispenser.
	Dye transfer	Sort whites or lightly colored items from dark colors. Promptly remove wash load from washer.

Problem

Possible Cause

What To Do

Colored spots

Incorrect use of fabric softener

Check fabric softener package for instructions and follow directions for using dispenser.

Dye transfer

Sort whites or lightly colored items from dark colors. Promptly remove wash load from washer.

Problem	Possible Cause	What To Do
Water temperature is incorrect	Water supply is improperly connected	Make sure hoses are connected to correct faucets.
	House water heater is not set properly	Make sure house water heater is delivering water at 120°–140°F (48°–60°C). (HOT to HOT and COLD to COLD).

Problem

Possible Cause

What To Do

Water temperature is incorrect

Water supply is improperly connected

Make sure hoses are connected to correct faucets.

House water heater is not set properly

Make sure house water heater is delivering water at 120°–140°F (48°–60°C). (HOT to HOT and COLD to COLD).

Problem	Possible Cause	What To Do
Bad odor inside your Washer	Washer unused for a long time, not using recommended quality of HE detergent or used too much detergent	Regularly use ULTRAFRESH VENT between uses. In case of strong odor, you may need to run the Self Clean cycle more than once. Use only the amount of detergent recommended or adjust SmartDispense to LOW. Use only HE (high efficiency) detergent. Always remove wet items from the washer promptly after it stops running or use 1 Step Wash + Dry or Tumble Care. If you choose to not use the ULTRAFRESH VENT System, leave the door slightly open for the washer to air dry. Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on or in this appliance.
	There is residual lint, etc. in the drain pump filter which should be cleaned	See the Care and Cleaning section on how to clean the Pump Filter.
	Drain hose pushed too far down the drain	See the Installation Instuctions section for proper installation.
	Detergent begins to slowly dispense into tub	This is normal. It is normal operation to see detergent leak on door gasket about 20 seconds after filling the dispenser.
	Improper dispensing of softener or bleach	Monthly clean the dispenser drawer to remove buildup of chemicals. Make sure to have the correct amount of softener.
	Dispenser drawer not dispensing properly	Laundry detergent packets should not be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions.
	Pump running while washer is not in use	Clog in sump drain. This is normal. Drain sump is detecting an undesired water fill level from a potential open faucet. Shut off water valve and inspect water valve for blockage. Ensure you have the latest updates for your washer available through the SmartHQ App.

Problem

Possible Cause

What To Do

Bad odor inside your Washer

Washer unused for a long time, not using recommended quality of HE detergent or used too much detergent

Regularly use ULTRAFRESH VENT between uses. In case of strong odor, you may need to run the Self Clean cycle more than once. Use only the amount of detergent recommended or adjust SmartDispense to LOW. Use only HE (high efficiency) detergent. Always remove wet items from the washer promptly after it stops running or use 1 Step Wash + Dry or Tumble Care. If you choose to not use the ULTRAFRESH VENT System, leave the door slightly open for the washer to air dry. Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on or in this appliance.

There is residual lint, etc. in the drain pump filter which should be cleaned

See the Care and Cleaning section on how to clean the Pump Filter.

Drain hose pushed too far down the drain

See the Installation Instuctions section for proper installation.

Detergent begins to slowly dispense into tub

This is normal. It is normal operation to see detergent leak on door gasket about 20 seconds after filling the dispenser.

Improper dispensing of softener or bleach

Monthly clean the dispenser drawer to remove buildup of chemicals. Make sure to have the correct amount of softener.

Dispenser drawer not dispensing properly

Laundry detergent packets should not be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions.

Pump running while washer is not in use

Clog in sump drain. This is normal. Drain sump is detecting an undesired water fill level from a potential open faucet. Shut off water valve and inspect water valve for blockage. Ensure you have the latest updates for your washer available through the SmartHQ App.

Problem	Possible Cause	What To Do
Wrinkling	Improper sorting	Avoid mixing heavy items (like work clothes) with light items (like blouses).
	Overloading	Load your washer so clothes have enough room to move freely.
	Incorrect wash cycle	Match cycle selection to the type of fabric you are washing (especially for easy care loads).
	Repeated washing in water that is too hot	Wash in warm or cold water.

Problem

Possible Cause

What To Do

Wrinkling

Improper sorting

Avoid mixing heavy items (like work clothes) with light items (like blouses).

Overloading

Load your washer so clothes have enough room to move freely.

Incorrect wash cycle

Match cycle selection to the type of fabric you are washing (especially for easy care loads).

Repeated washing in water that is too hot

Wash in warm or cold water.

Problem	Possible Cause	What To Do
Water does not enter washer or enters slowly	Automatic self system checks	After Start is pressed, the washer does several system checks. Water will flow several seconds after Start is pressed.
	Water valve screens are stopped up	Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.
	Inlet hose screen washers are stopped up	Turn off the water source and remove the inlet hoses from the wall faucets. Use a brush or toothpick to clean the screen washers in the end of the hoses. Reconnect the hoses and turn the water back on.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Fill hoses may be kinked	Check that fill hoses are not kinked or clogged.
	Water supply is turned off	Turn on both hot and cold faucets fully on.
	Energy efficiency	This is an energy-efficient washer. As a result, the temperature settings for this washer may be different than for a non-energy efficient washer.
	Insufficient water supply	Make sure that the water supply is turned on. Make sure that the water faucets are turned to their completely open position.
	The washer door is open	The washer door must be closed for all washer cycle operations. If the door is opened during the washer operation, all functions will stop, including water filling.
	Incorrect fill hose connection	Make sure that the fill hoses connect the hot water supply to the hot inlet on the washer and the cold water supply to the cold inlet on the washer (hot to hot, cold to cold).

Problem

Possible Cause

What To Do

Water does not enter washer or enters slowly

Automatic self system checks

After Start is pressed, the washer does several system checks. Water will flow several seconds after Start is pressed.

Water valve screens are stopped up

Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.

Inlet hose screen washers are stopped up

Turn off the water source and remove the inlet hoses from the wall faucets. Use a brush or toothpick to clean the screen washers in the end of the hoses. Reconnect the hoses and turn the water back on.

Pump filter may be clogged

See the Care and Cleaning section on how to clean the Pump Filter.

Fill hoses may be kinked

Check that fill hoses are not kinked or clogged.

Water supply is turned off

Turn on both hot and cold faucets fully on.

Energy efficiency

This is an energy-efficient washer. As a result, the temperature settings for this washer may be different than for a non-energy efficient washer.

Insufficient water supply

Make sure that the water supply is turned on. Make sure that the water faucets are turned to their completely open position.

The washer door is open

The washer door must be closed for all washer cycle operations. If the door is opened during the washer operation, all functions will stop, including water filling.

Incorrect fill hose connection

Make sure that the fill hoses connect the hot water supply to the hot inlet on the washer and the cold water supply to the cold inlet on the washer (hot to hot, cold to cold).

Problem	Possible Cause	What To Do
Washer pauses or has to be restarted, or washer door is locked and will not open	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Door unlocks or press Start and machine doesn’t operate	This is normal. Front-load washers start up differently than top-load washers, and it takes several seconds to check the system. The door will lock and unlock.
	Incorrect operation	Simply open and close the door firmly; then press Start.
	Control Lock On	Press and hold the Control Lock button for 3 seconds.

Problem

Possible Cause

What To Do

Washer pauses or has to be restarted, or washer door is locked and will not open

Pump filter may be clogged

See the Care and Cleaning section on how to clean the Pump Filter.

Door unlocks or press Start and machine doesn’t operate

This is normal. Front-load washers start up differently than top-load washers, and it takes several seconds to check the system. The door will lock and unlock.

Incorrect operation

Simply open and close the door firmly; then press Start.

Control Lock On

Press and hold the Control Lock button for 3 seconds.

Problem	Possible Cause	What To Do
Not enough water	This is normal	Horizontal washers do not require the tub to fill with water like top-load washers.

Problem

Possible Cause

What To Do

Not enough water

This is normal

Horizontal washers do not require the tub to fill with water like top-load washers.

What are the basic precautions to follow when using the GE PFW870 washer to reduce the risk of fire, explosion, electric shock, or injury to persons?

What are the proper installation guidelines for the GE PFW870 washer?

What are the recommended items to launder for each cycle on the GE PFW870 washer?

What is the procedure for a Quick Start using the GE PFW870 washer?

How do the Display and Status Lights function on the GE PFW870 washer?

How can I use the Dryer Control feature on the GE PFW870 washer (on some models)?

What is the procedure for Bluetooth® Pairing for Dryer Control on the GE PFW870 washer (on some models)?

How do I adjust the individual settings for Soil Level, Water Temperature, and Spin Speed on the GE PFW870 washer?

How can I use the Options on the GE PFW870 washer?

What troubleshooting steps should be taken if the GE PFW870 washer is not draining, not spinning, or not tumbling?

What troubleshooting steps should be taken if the GE PFW870 washer is leaking water?

What troubleshooting steps should be taken if clothes are too wet in the GE PFW870 washer?

What troubleshooting steps should be taken if the GE PFW870 washer has an incomplete cycle or the timer is not advancing?

What should be checked if the GE PFW870 washer has loud or unusual noise, vibration, or shaking?

What actions should be taken if the GE PFW870 washer has no power/is not working or appears dead?

What does it mean if “H2O SUPPLY” appears in the display of the GE PFW870 washer?

What does it mean if “CAnCELEd” appears in the display of the GE PFW870 washer?

What does it mean if “door” appears in the display of the GE PFW870 washer?

What should be checked if the GE PFW870 washer has snags, holes, tears, rips or excessive wear?

What should be checked if the control time on the GE PFW870 washer is wrong or changes?

What should be done if the GE PFW870 washer is wrinkled?

What should be checked if the GE PFW870 washer’s clothes are grayed or yellowed?

What should be checked if the GE PFW870 washer has colored spots?

What should be checked if the water temperature is incorrect in the GE PFW870 washer?

What should be done about a bad odor inside the GE PFW870 washer?

What should be done if the GE PFW870 washer has wrinkled clothes?

What should be checked if the GE PFW870 washer’s water supply is not entering the washer or enters slowly?

What should be checked if the GE PFW870 washer door is locked and won’t open?

What should be done if the GE PFW870 washer is not getting enough water?

What should be done if the pump is running while the GE PFW870 washer is not in use?

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