FANVIL H4 (01) PDF MANUAL

FANVIL H4 (01) PDF SUMMARY:

What are the safety instructions for the Fanvil Hotel Phone?

Please use the product-specified power adapter. Ensure the adapter’s voltage and current meet the product specifications and use a safety-certified product. Do not damage, twist, stretch, or press the power cord under heavy objects. Confirm the environment’s temperature and humidity meet the product’s working needs. Do not attempt to open the device yourself; consult an authorized dealer. Avoid inserting metal objects into vents or crevices. Do not discard plastic packaging where children can access it. Do not install the phone in an ill-ventilated place and be aware of electrical hazards.

---

What are the main features of the H4/H4W/H6W Hotel IP Phones?

The H4/H4W/H6W are newly designed hotel IP phones with features like 5 programmable keys, high-definition voice, 100Mbps Ethernet, and PoE power supply. The H6W has a 3.5-inch color screen. H4W and H6W have built-in dual-band Wi-Fi supporting Wi-Fi 6. They are suitable for hotels, shopping malls, hospitals, and supermarkets.

---

What is the specification Parameter for H4/H4W and H6W?

Spec.	H4/H4W	H6W
Screen	/	3.5" 320×480 IPS color screen
Dual-band Wi-Fi	Support (H4W)	Support
Wi-Fi 6	Support (H4W)	Support
Broadband encoding	G.722, Opus	G.722, Opus
Network speed	10/100 Mbps	10/100 Mbps
PoE	Support	Support
USB(Charge Only)	One	One
DSS Key	Five	Five
Indicator light	One	One
IP Mode	IPv4/IPv6/IPv4&IPv6	IPv4/IPv6/IPv4&IPv6

---

What items are included in the device inventory?

The device inventory includes the IP Phone, Handset, Handset Cord, Ethernet Cord, Stand, Power Adapter, and Quick Installation Guide.

---

How do I install the phone on a stand?

Please install the phone according to the instructions in the image provided in the manual, which visually guides you through attaching the stand to the phone.

---

How to configure network for H4W/H6W, method 1?

1. Enter [Advanced Settings] on the W611W, then go to [Share Wi-Fi] to enable the Wi-Fi sharing function and set the office network SSID and password. At this point, the W611W functions as an AP.
2. Power on the H4W/H6W devices.
3. After powering up, the W611W will push the office network SSID and password to the H4W/H6W, enabling them to connect to the office network. Once the Wi-Fi connection is successful, the power indicator will flash quickly 5 times.

---

How to configure network for H4W/H6W, method 2?

1. The user creates a Wi-Fi network with the SSID “WiFi-device-ssid” and the password “i<0%aY8+”.
2. After powering on, the H4W/H6W devices will automatically connect to this Wi-Fi.
3. Once the connection is successful, the power indicator will flash quickly 5 times. The Wi-Fi information of the H4W/H6W can be modified through automatic deployment to connect to the office network.
4. Example of the Wi-Fi module configuration:

    <<VOIP CONFIG FILE>> Version: 2.0000000000

    <NET CONFIG MODULE>

    --WIFI List--         :
    Item1 WIFI Name       :Redmi K60
    Item1 WIFI SSID       :Redmi K60
    Item1 Secure Mode     :1
    Item1 WIFI Encryption :1
    Item1 WIFI User Name  :
    Item1 WIFI Password   :12345678

    <<END OF FILE> >

---

What are the interface specifications of the phone?

Number	Interface	Description
(1)	USB port	Connect USB device(Charge Only)
(2)	Network port	Connect local area network or Internet
(3)	Handset port	Connect IP Phone handset
(4)	Power port	Connect the power adapter

---

How do I interpret the standby screen instructions for H6W?

The default standby screen shows the user interface status. Icon descriptions are in Appendix I.

Number	Description
1	Welcome word, number
2	Status icon
3	Time, Date
4	Function Key

---

How do I access the menu on H6W?

On the standby screen, enter ‘#*107’ to access the menu.

---

What functions are available in the menu?

Menu	Description
Status	Display device, network, account information, etc.
Message	Display Voice Message and SMS.
Basic	Change Language, Screen Setting, Voice Volume, WLAN; Reboot System
System	Modify Account, Network; Factory Reset.

---

How can I view the device status of H6W through the device menu?

Go to [Menu]>>[Status] to obtain:

• Network: Display device’s network mode, IP address, and other relevant information.
• Phone: Display device’s memory size, runtime, software version, and other relevant information.
• Account: Provides information about registered accounts, including account names/numbers and registration status.

---

How can I view the status of H4/H4W/H6W through the web interface?

Go to web >>[System] >> [Information], and check the device status:

• System: Displays device model name, hardware version, software version, uptime, WAN port speed, memory information, system time, etc.
• Network: Displays the device’s network mode, MAC address, Ethernet IP, mask, gateway, etc.
• Account: Displays information about registered account names/numbers, including registration status.

---

How do I find the device IP Address using a Scanning Tool?

1. Connect the computer and H4/H4W/H6W to the same local network, and install Device Manager on the PC.
2. Open the IP scanning tool (Device Manager), click on the scan button to obtain the IP address of the device within the local network.

---

How to obtain the device IP through the H6W device?

H6W: User can long-press the “#” key. Go to [Status]>>[Network] to obtain the device’s IP address.

---

How to obtain the device IP through the H4/H4W device?

H4/H4W: Users can long-press the “#” key, and the device will audibly announce the IP address.

---

How do I access the web interface?

Ensure the computer and device are on the same local network. Open a web browser, enter the device IP, and log in. The default username and password are both “admin.”

---

How can I set the language under Factory Reset (H6W)?

After a factory reset, the device prompts the user to select a language. Choose the desired language and click OK (default is English).

---

How do I set the language in the device’s menu interface (H6W)?

Set language while the device is in standby mode. Click the corresponding button on the screen>>[Menu]>>[Basic]>>[Language].

---

How to set language in the web interface?

Log in to the device’s web page, then set the language from the drop-down menu in the top right corner. If users check “Synchronic language to the phone,” the webpage language will synchronize with the LCD of the H6W phone.

---

How can users register a SIP account through the device menu (Only H6W)?

Users can register SIP account by navigating to [Menu] >> [System] >> [Account]. After configuring the SIP parameters, click [Save]. The default password to access [System] is “123”.

---

How to register a SIP account through the web interface?

Navigate to [Line] >> [SIP] >> [Line], select the registered line, and register the SIP account through [Register Settings]. After completing settings, click [Apply].

---

What are the SIP parameters and their descriptions?

Parameters	Description
Line Status	On this page, the current status of the line is displayed. To obtain the latest online status, users must manually refresh the page.
Enable	The status of this line is ‘Enabled’.
Username	Enter the username of the service account.
Authentication User	Enter the authentication name of the service account.
Display Name	Enter the display name shown when a call request is sent.
Authentication Password	Enter the authentication password of the service account.
Server Address	Enter the SIP server address.
Server Port	Enter the SIP server port.

---

How do I make calls with H6W?

After pressing the hands-free key or picking up the handset, input the phone number, then press [Send] or “#” key. Or, directly input the number and press [Send] or “#”, or pick up the handset to make the call directly.

---

How do I make calls with H4/H4W?

After pressing the hands-free key or picking up the handset, input the number and press “#”. Or, directly input the number and press “#”, or pick up the handset to make the call directly.

---

How do I make an IP Call?

Enter the dialing interface by picking up the handset or pressing the hands-free button. Input the IP address of the remote device and press “Dial” or “#”. Note: Replace “.” in the IP address with “*”.

---

How to configure speed dialing on the web page?

Go to web, [Function Key]>>[DSS Key], type select [Memory Key], enter the SIP account or IP address, subtype select [Speed Dial]. In standby mode, pressing this key initiates a quick call.

---

How to Manually Answer calls on H6W?

Users can answer calls by picking up the handset, pressing the [Answer] button, or pressing the speakerphone button.

---

How to manually answer calls on H4/H4W?

Users can answer calls by picking up the handset or pressing the speakerphone button.

---

How to enable Auto Answer for Line?

Log in to the web page, go to [Line]>>[SIP]>>[Basic Settings], check [Enable Auto Answering]. Set [Auto Answering Delay], click [Apply].

---

How to Enable Auto Answer for IP Call?

Log in to the web page, go to [Line]>>[Basic Settings]>>[SIP P2P Settings]. Check [Enable Auto Answering], set mode and time, click [Apply].

---

How to End The Call on H4/H4W?

Place the handset back on the phone or press the speakerphone button.

---

How to End The Call on H6W?

Place the handset back, press the speakerphone button, or press [End].

---

How to Mute The Call?

Press the [Mute] button during a call. Unmute by pressing [Mute] again.

---

How to enable Mute When Ringing on H6W?

Turn on mute ringing: press the [Mute] button. The phone will display the mute icon. To cancel: press [Mute], volume up +, or volume down -.

---

How to enable Mute When Ringing on H4/H4W?

Turn on mute ringing: press [Mute]. To cancel: press [Mute], volume up +, or volume down -.

---

How do I manually reject a call (H6W)?

Press the [Reject] button during an incoming call.

---

How do I enable DND (Do Not Disturb)?

Activate DND on the web: [Phone settings]>>[Features]>>[DND settings]. Select line or phone, schedule DND if needed, click [Apply].

---

How to configure MCAST?

Configure on web page [Phone settings]>>[MCAST].

---

What are the configuration parameters for MCAST?

Parameters	Description
Priority	Defines priority, 1 being highest.
Enable Page Priority	Device receives higher priority multicast first.
Enable Prio Chan	Same port and channel can only be connected; channel 24 is priority, 0 means not used.
Enable Emer Chan	Channel 25 has highest priority.
Name	Set multicast name.
Host:port	Set multicast server address and port.
Channel	0-25 (24: Priority Channel, 25: Emergency Channel).

---

How does MCAST Dynamic work?

Sends multicast configuration via SIP Notify. Device configures/cancels multicast monitoring.

---

How do I set up a SIP Hotspot?

Set up on the web page: [Line]>>[SIP Hotspot].

---

What are the configuration parameters for SIP Hotspot?

Parameters	Description
Enable Hotspot	Enable or disable hotspot.
Mode	‘SIP Hotspot’ = device is a SIP Hotspot; ‘Client’ = device is a client.
Monitor Type	Broadcast or multicast. Must be the same on server and client side.
Monitor Address	Multicast address for client and server if using multicast.
Local Port	Custom hotspot communication port; server and client ports must match.
Name	SIP hotspot name to identify different hotspots.
Line Settings	Sets whether to enable the SIP hotspot function on the corresponding SIP line.

---

How do Client Settings work in SIP Hotspot?

No SIP account setup needed; automatically acquired. Change mode to “client.”

---

How do internal extension calls work in SIP Hotspot?

Hotspot server and client can dial each other via extension. Extension 1 dials extension 0.

---

How to handle SMS on H6W?

H6W receives messages. A popup indicates unread messages. Navigate to [Message]>>[SMS]>>[Inbox] to view.

---

How does Voicemail Prompt work on H6W?

A popup appears on standby when there’s a new voicemail. Clicking “OK” navigates to [Voice Message].

---

How to configure Power LED display for voicemails (H4/H4W)?

Via web page [Phone settings]>>[Features]>>[Power LED].

---

How do I listen to voicemail?

Enable voicemail for the line and fill in the retrieval number on web page [Line]>>[SIP]>>[Basic Settings]>>[Voice Message Number]. H6W: Navigate to [Voice Message], click play, enter PIN. H4/H4W: Configure voicemail function key on web page, then press the key, enter PIN.

---

How to set up a Time Plan? Access on the web page [Phone Settings] >>[Time Plan]. Define Name, Type, Repetition, effective date/time, click ‘Add’.

---

What are the Time Plan parameters?

Parameters	Description
Name	Enter a defined action name.
Type	Timing reboot, timing upgrade.
Repetition	Do not repeat, Daily, Weekly, Monthly.
Start date	Effective date.
End date	End date.
Effective Time	Set the time period for execution

---

How to set up an Action Plan?

Visit website [Line] >> [Action Plan].

---

What are the Action Plan parameters?

Parameter	Description
Action	Action when number rule is triggered: Mute, Answer.
Number	Dialing number corresponding to Action Plan.
Type	Time Periods When Rules are Triggered: Early (before call), Connected (after call).
Line	Selected rule corresponds to matching SIP line.
Direction	Handling Methods: Both (inbound/outbound), Outgoing call, Incoming call.

---

How do I manage configurations?

Users with admin privileges can view, export, import configurations, or restore factory settings.

• Export: Right-click to save as .txt or .xml.
• Import: Import configuration file.
• Clear Configuration: Select modules to clear (SIP, AUTOPROVISION, TR069, MMI, DSSkey, Basic Network).
• Clear User Data: Select data tables to clear.
• Reset Device: Clears all data.

---

How can I perform a Web Upgrade?

[System]>>[Upgrade]>>[Software Upgrade], select file, choose version, click “upgrade”.

---

How can I configure online upgrade?

Access web page [System]>>[Upgrade]>>[Upgrade Server], configure server, update cycle.

---

What are the configuration parameters for online upgrades?

Parameter	Description
Enable Auto Upgrade	Check to enable, device detects txt version and available versions in HTTP server.
Upgrade Server Address1	Primary upgrade server (HTTP) address.
Upgrade Server Address2	Backup upgrade server (HTTP) address.
Upgrade Interval	How often the device checks for updates.
Current Software Version	Displays current version
Server Software Version	Displays server version
[Upgrade] button	If update is available, click this to update
New version description	Displays info about the new update

---

How to set Auto Provision?

Web page: [System]>>[Auto Provision]. Supports SIP PnP, DHCP options, Static provision, TR069. Priority: PNP>DHCP>TR069> Static. Protocols: FTP, TFTP, HTTP, HTTPS.

---

What are the Auto Provision parameters?

Parameter	Description
CPE Serial Number	Device SN.
Authentication Name	FTP server username (TFTP not needed; default FTP user is anonymous).
Authentication Password	FTP server password.
Configuration File Encryption Key	If the configuration is encrypted.
General Configuration File Encryption Key	If common configuration file is encrypted.
Download Fail Check Times	Default 1; re-downloads once if failed.
Save Auto Provision Information	Whether to save update information.
Download Common Config enabled	Whether or not to download the common config file
Get the digest from the server before initiating the download	If configuration content matches through Digest verification, update if changed
Custom Option Value	Configure DHCP Options, custom, 66 or 43
Custom	Allowed 128-254, value needs to be the same as the server
Enable DHCP Option 120	Use Option 120 to get SIP server address from DHCP
Custom Option Value	Configure DHCPv6 options, custom, 66 or 43
Custom	128-254. Must be the same as server define.

---

How do I configure Time Settings?

Access via device menu or web interface to set time.

---

How to configure Screen Settings (Only H6W)?

[Menu] >> [Basic] >> [Screen Settings].

---

How to adjust Brightness and Backlight (H6W)?

[Menu] >> [Basic] >> [Screen Settings] >> [Brightness/Backlight].

---

How do I set up the Screen Saver (H6W)?

[Menu] >> [Basic] >> [Screen Settings] >> [Screen Saver]. Set type and wait time.

---

How to adjust UI Settings (H6W)?

[Menu] >> [Basic] >> [Screen Settings] >> [UI Settings].

---

How to configure Volume Setting?

[Menu] >> [Basic] >> [Audio Settings] >> [Volume]. Adjust ringer, speaker, handset volume.

---

How to access Tone Setting?

[Menu] >> [Basic] >> [Audio Settings] >> [Tone]. Select country/region.

---

How to configure Ring Setting?

[Menu] >> [Basic] >> [Audio Settings] >> [Ring]. Select ringtone for each line.

---

How to Upload Ring?

Web page: [Phone settings]>>[Media]>>[Upload Ring].

---

How to configure Greeting Words Setting?

Web page: [Phone settings]>>[Features]>>[Display Name].

---

How do I configure DSS Key Settings?

Web page: [Function Key]>>[DSS Key]. Set type, value, subtype, line.

---

How to configure Speed Dial Settings? Web page: [Function Key]>>[DSS Key], select Type as Memory Key, then set number and other details.

---

How do I configure Ethernet Connection?

Web page: [Network]>>[Basic]>>[WAN Port Settings]. Set connection type (DHCP, Static IP, PPPoE).

---

How to configure Wireless Network?

Web page: [Network]>>[Wi-Fi]. Enable Wi-Fi, select network, enter password.

---

What Network Modes are supported?

IPv4, IPv6, IPv4&IPv6.

---

How do I configure the Network Server?

Web page: [Network]>>[Advanced]>>[Servers]. Configure DNS, STUN.

---

How do I set up VPN?

Web page: [Network]>>[Advanced]>>[VPN]. Enable, import configuration.

---

How do I set up VLAN?

Web page: [Network]>>[Advanced]>>[VLAN]. Enable, set VID, priority.

---

How to set Menu Password (H6W)?

Web page: [Security]>>[Settings]>>[Phone Settings Password].

---

How to set Web Password?

Web page: [Security]>>[Settings]>>[Web Access Password].

---

How to use Web Filter?

Web page: [Security]>>[Web Filter]. Configure trusted/blocked IPs.

---

How to use Mutual Authentication Web page: [Security]>>[Mutual Authentication].

---

How to set Network Firewall?

Web page: [Security]>>[Firewall].

---

How do I get device system information?

Web: [System]>>[Information]. Device: [Menu]>>[Status].

---

How do I reboot the device?

Web: [System]>>[Upgrade]>>[Reboot Phone]. Device: [Menu]>>[Basic]>>[Reboot].

---

How do I perform a factory reset?

Web: [System]>>[Maintenance]. Device: [Menu]>>[System]>>[Factory Reset].

---

How to take Screenshot (H6W)? Web: [System]>>[Tools]>>[Screenshot].

---

How do I capture network packets?

Web: [System]>>[Tools]>>[Network Packet Capture].

---

How to get Device Log?

Web: [System]>>[Tools]>>[System Log].

---

Troubleshooting for No display on the screen?

• Check power adapter and cable.
• Ensure power outlet is working.

---

Troubleshooting for No network connection?

• Check Ethernet cable.
• Verify network settings (IP, gateway, DNS).
• Check router/switch.

---

Troubleshooting Unable to register with SIP server?

• Verify SIP account settings (username, password, server address).
• Check network connectivity.

---

Troubleshooting No audio during calls?

• Check handset/headset connection.
• Adjust volume.
• Verify microphone is not muted.

---

What are the Function Icons in Appendix I?

Refer to the table labeled ‘Function Icon’ in the Appendix I. This table provides a visual representation of the various icons used on the phone and describes the function each icon represents.

---

What is the Keyboard Character Lookup Table in Appendix II?

Refer to the table labeled ‘Keyboard Character Lookup Table’ in the Appendix II of the PDF. It shows which characters can be entered by pressing which keys.

---

What is the Menu Icon in Appendix III?

Refer to the table labeled “Menu Icon” in Appendix III. It provides an overview of the icons used within the phone’s menu system, helping users to navigate and understand the different menu options available.