DROBO 8D (01) PDF MANUAL


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PDF Content Summary: Drobo 8D User Guide 1 Drobo 8D User Guide.........................................................................................................6 1.1 Before You Begin........................................................................................................7 1.1.1 Product Features at a Glance...............................................................................8 1.1.2 Checking Box Contents ........................................................................................9 1.1.3 Checking System Requirements ........................................................................10 1.1.3.1 Operating Systems Supported....................................................................11 1.1.3.2 Connectivity Interfaces Supported for Drobo 8D.......................................12 1.1.4 Checking the Hardware You Need.....................................................................13 1.1.4.1 Selecting Drives ..........................................................................................14 1.1.4.2 Determining Drive Space Requirements....................................................16 1.1.4.3 Using Power Protection..............................................................................17 1.2 Setting Up the Drobo 8D..........................................................................................18 1.2.1 Migrating a Disk Pack from Another Drobo Device...........................................19 1.2.2 Inserting Drives..................................................................................................21 1.2.3 Connecting Cables on the Drobo 8D..................................................................23 1.2.3.1 Connecting Directly to the Drobo 8D .........................................................24 1.2.3.2 Connecting the Drobo in a Daisy Chain......................................................25 1.2.4 Powering On the Drobo 8D................................................................................27 1.2.5 Downloading and Installing Drobo Dashboard..................................................28 1.2.5.1 Installing Drobo Dashboard on Apple Mac™..............................................29 1.2.6 Registering the Drobo 8D...................................................................................37 1.2.7 Initializing and Updating the Drobo 8D to the Latest Firmware .......................40 1.2.8 Formatting the Drives of Drobo 8D ...................................................................43 Drobo 8D User Guide 2 1.2.8.1 Turning On the Drobo 8D and Formatting the Drives................................44 1.2.8.2 Selecting a File System and Volume Size for the Drobo 8D .......................48 1.3 Where To Go Next ...................................................................................................49 1.3.1 Using Best Practices for Protecting Data ...........................................................50 1.3.2 Using the Online User Guide..............................................................................51 1.3.3 Using Context-Sensitive Help.............................................................................52 1.3.4 Using Knowledge Base.......................................................................................53 1.3.5 Registering the Drobo 8D...................................................................................54 1.3.6 Getting Support..................................................................................................57 1.4 Using and Managing the Drobo 8D..........................................................................58 1.4.1 Using Drobo Dashboard.....................................................................................59 1.4.1.1 Downloading and Installing Drobo Dashboard ..........................................60 Installing Drobo Dashboard on Apple Mac™ .........................................61 1.4.1.2 Keeping Your Software Up to Date.............................................................69 Checking for Software Updates .............................................................70 Manually Updating Firmware from Drobo Website ..............................71 1.4.1.3 Touring Drobo Dashboard ..........................................................................72 1.4.2 Renaming the Drobo 8D ....................................................................................76 1.4.3 Formatting the Drobo 8D...................................................................................77 1.4.4 Safely Shutting Down the Drobo 8D..................................................................80 1.4.4.1 Safely Shutting Down the Drobo 8D Using Drobo Dashboard ...................81 1.4.5 Resetting the Drobo 8D .....................................................................................83 1.4.6 Blinking Lights to Test Connectivity ...................................................................84 Drobo 8D User Guide 3 1.4.7 Enabling or Disabling Menu Bar.........................................................................85 1.5 Modifying Device Settings for Drobo 8D .................................................................86 1.5.1 Enabling or Disabling Dual Disk Redundancy.....................................................87 1.5.2 Enabling the Disk Drive Spin Down Time...........................................................89 1.5.3 Dimming the Lights on Drobo 8D.......................................................................90 1.6 Managing Capacity (Drive Space) ............................................................................91 1.6.1 Calculating Capacity to Use................................................................................92 1.6.2 Adding Drives.....................................................................................................93 1.6.3 Removing Drives................................................................................................95 1.6.4 Inserting a back slot SSD....................................................................................97 1.6.5 Removing a back slot SSD ................................................................................100 1.7 Checking Storage Usage and Device Status Information.......................................101 1.7.1 Checking Storage Usage...................................................................................102 1.7.1.1 Viewing Capacity Chart.............................................................................103 1.7.1.2 Viewing Storage Usage .............................................................................105 1.7.2 Checking the Status of Drobo 8D.....................................................................107 1.7.3 Checking the Drobo 8D's Serial Number .........................................................109 1.7.4 Checking the Drobo 8D's Firmware Version....................................................110 1.7.5 Checking the Current Version of Drobo Dashboard ........................................111 1.7.6 Checking System Information..........................................................................112 1.7.7 Checking Drive Information .............................................................................114 1.7.8 Checking Performance Information.................................................................116 1.7.9 Getting Diagnostics on Drobo 8D ....................................................................117 Drobo 8D User Guide 4 1.7.10 Understanding the Indicator Lights.................................................................120 1.8 Using On-Screen and E-mail Alerts........................................................................122 1.8.1 Setting Up or Modifying E-mail Alerts.............................................................123 1.8.2 Modifying When to Send E-mail Alerts............................................................128 1.8.3 Disabling E-mail Alerts.....................................................................................130 1.8.4 Modifying When to Send On-Screen Alerts.....................................................131 1.8.5 Disabling On-Screen Alerts ..............................................................................133 1.9 Using Backup Volume with the Drobo 8D .............................................................134 1.10 Intelligent Volume Management...........................................................................137 Drobo 8D User Guide 5 1 Drobo 8D User Guide Congratulations on your new Drobo! This Getting Started section will help you get the Drobo 8D set up and running in just a few steps. Related topics: Before You Begin Setting Up the Drobo 8D Where to Go Next Note: To access the full selection of help topics, click on the folders on the Contents page in the left window pane of this online user guide. Drobo 8D User Guide 6 1.1 Before You Begin Before you begin setting up the Drobo 8D, it’s a good idea to check system and hardware requirements. Related topics: Product Features at a Glance Checking Box Contents Checking System Requirements Checking the Hardware You Need Drobo 8D User Guide 7 1.1.1 Product Features at a Glance For a quick overview of features of the Drobo 8D, refer to the following images. Figure 1: Front of the Drobo 8D with the bezel (faceplate) removed. Figure 2: Back of the Drobo 8D Related topic: Before You Begin Drobo 8D User Guide 8 1.1.2 Checking Box Contents Check your product's box to ensure it contains all the components in the list below. ● Drobo 8D ● 1 m Thunderbolt 3 cable (20GB/s) ● 1.8 m power cord with power supply ● Quick Start Card ● Safety and Warranty Guide Notes: To connect Thunderbolt and Thunderbolt 2 devices to Thunderbolt 3 (USB-C) ports, you must have a Thunderbolt 3 (USB-C) to Thunderbolt 2 adapter. You can purchase it from here: Thunderbolt 3 to Thunderbolt 2 Adapter Drobo 8D supports only Apple Adapter. Drobo 8D User Guide 9 1.1.3 Checking System Requirements Check to ensure your operating system and cable interface are supported. Related topics: Operating Systems Supported Connectivity Interfaces Supported for Drobo 8D Drobo 8D User Guide 10 1.1.3.1 Operating Systems Supported For the most current list of supported operating systems, check the specifications for your products online at drobo.com/products/index.php. Related topics: Connectivity Interfaces Supported for the Drobo 8D Before You Begin Drobo 8D User Guide 11 1.1.3.2 Connectivity Interfaces Supported for Drobo 8D Drobo 8D connects directly to your Apple Mac™ using Thunderbolt 3 interface. 8D has two Thunderbolt 3 ports. Figure 1: Back of the Drobo 8D Notes: Drobo provides Thunderbolt 3 cable with 8D. Depending on the model of your Apple Mac™, you may have to buy a Thunderbolt 3 to 2 adapter. User with a 4 port MacBook Pro is recommended to use the left hand Thunderbolt port to obtain best performance. Thunderbolt 3 The Drobo 8D has two Thunderbolt ports, enabling you to take advantage of Thunderbolt's daisy chaining capabilities. With Thunderbolt, you can daisy-chain up to six peripheral devices from a single Apple Mac™. Note that because Thunderbolt has dual-protocol support (with DisplayPort and PCI Express), you can connect the Drobo to Thunderbolt devices or DisplayPort products. You can also connect non-Thunderbolt devices at the end of a daisy-chain by using Thunderbolt technology adapters. Here is the illustrative examples of the Drobo 8D in a daisy-chain: There are two options for connecting 8D using its Thunderbolt interface. Drobo 8D User Guide 12 Note: It is recommended to check the limitations of Daisy Chain before connecting the device in a daisy-chain. 1. 8D directly connected to Apple Mac™ (with no daisy-chain). 2. Multiple Drobo devices connected in a chain with a DisplayPort monitor at the end. 1.1.4 Checking the Hardware You Need To use the Drobo 8D, you will need at least two drives. If you plan to use Dual Disk Redundancy, which protects your data against two simultaneous drive failures, you will need at least three drives. Related topics: Selecting Drives Determining Drive Space Requirements Using Power Protection Drobo 8D User Guide 13 1.1.4.1 Selecting Drives The Drobo 8D supports both standard 3.5” SATA hard disk drives (HDDs) as well as SATA solid state drives (SSDs) for added performance. For HDDs, these drives can be from any manufacturer and with any capacity. For a complete list of recommended drives, please visit our web page for compatible drive options. In addition, the Drobo 8D has a Drobo Accelerator Bay, which accepts an industry-standard SSD. When the back slot SSD is installed, Drobo’s Data-Aware Caching feature is enabled, accelerating performance when reading data from the Drobo device. Having a back slot SSD installed leaves all drive bays available for high-capacity hard disk drives (HDDs) so that you can get both high-capacity and accelerated performance out of the Drobo device. Alternatively,using 7200 RPM HDDs in the main drive bays of the Drobo 8D along with an SSD in the back slot provides fast performance when reading data to and from the Drobo. Note that you need at least two drives in the drive bays to ensure your data is protected in the event of drive failure. Important Notes: If an incompatible SSD is inserted into the Drobo device, the drive light will blink red, indicating the need to replace that drive. In the back slot HDDs are NOT supported. Please refer to our web page on compatible drive options for more information. The back slot SSD is not part of the disk pack of the Drobo 8D, allowing you to leave it installed even if you transfer drives from the drive bays to another Drobo device. SSDs that require 12v are only compatible with the front slots with a converter dock To achieve better performance, we recommend to use 7200 RPM Seagate Barracuda Pros or WD Blacks drives in your device. The Drobo 8D is not compatible with IDE, SCSI, PATA or SAS drives. The Drobo 8D supports migrating entire disk packs from a Drobo 5D3, Drobo 5Dt, Drobo 5C, Drobo Gen3, Drobo 5D or Drobo S, preserving its data. For more information, and to ensure a safe and successful migration of the drives, carefully follow the instructions in Migrating a Disk Pack from Another Drobo Device. Warning: Any pre-existing data on the drives will be erased while formatting or resetting the Drobo 8D. Drobo 8D User Guide 14 Related topics: Determining Drive Space Requirements Checking the Hardware You Need Drobo 8D User Guide 15 1.1.4.2 Determining Drive Space Requirements In order to protect your data from drive failure, the Drobo 8D requires more space than what you will use for your data- double or more amount of space. The best way to determine how much usable, protected storage space you will have available for your data, based on the number and capacity of your drives, is to use our Capacity Calculator at drobo.com/calculator. A shortcut to estimating the capacity available for your data is to omit the largest drive and then add the capacity of the remaining drives. If you plan to use Dual Disk Redundancy, omit the largest two drives. For example: Single Disk (Default) Redundancy Dual Disk Redundancy Notes: Actual capacity may vary from the value shown in the above example due to different systems used for rating capacity. This has nothing to do with Drobo devices. All the Drobo devices enable you to easily increase storage capacity at any time by simply inserting additional drives or replacing smaller drives with larger ones. Related topics: Selecting Drives Managing Capacity (Drive space) Checking the Hardware You Need Using Power Protection Drobo 8D User Guide 16 1.1.4.3 Using Power Protection Drobo device has an internal battery to protect critical data during sudden or unexpected power failures. The device will shutdown without any loss of data, so UPS (uninterruptible power supply) is not required. We recommend using the following power protection with the Drobo device: ● A power surge protector to protect against power surges Related topic: Checking the Hardware You Need Drobo 8D User Guide 17 1.2 Setting Up the Drobo 8D Once you have unpacked the Drobo 8D from its box and ensured you meet all system and hardware requirements, it is time to set up the Drobo 8D for use. This can be done in just a few easy steps! 1. Migrating a Disk Pack from Another Drobo Device 2. Inserting Drives 3. Connecting Cables on Your Drobo 8D 4. Power on the Drobo 8D 5. Downloading and Installing the Drobo Dashboard 6. Registering the Drobo 8D 7. Initializing and Updating the Drobo 8D to the Latest Firmware 8. Formatting the Drives for the Drobo 8D 9. Using Backup Volumes with the Drobo 8D 10. Inserting a back slot SSD (optional) Note: The Drobo 8D supports migrating entire disk packs from other devices, preserving its data. To ensure a safe and successful migration of the drives, carefully follow the instructions in Migrating a Disk Pack from Another Drobo Device Drobo 8D User Guide 18 1.2.1 Migrating a Disk Pack from Another Drobo Device The Drobo 8D supports migrating entire disk packs from another Drobo device to the Drobo 8D, preserving all the data and volumes you had created. You can also migrate disk packs from one Drobo 8D to another. Migration Paths Supported are as shown below: ● From Drobo 5D3 to Drobo 8D is supported ● From Drobo 5D/5Dt to Drobo 8D is supported ● From Drobo 5C to Drobo 8D is supported ● From Drobo Gen3 to Drobo 8D is supported ● From Drobo S to Drobo 8D is supported Migration Paths Not Supported are as shown below: ● USB and Thunderbolt products cannot be migrated to NAS products or vice versa. ● Migration to Drobo 8D is not supported from Drobo Pro, Drobo Gen1 or Drobo Gen2 devices. When to use Copy Data? You can copy the data from Drobo 8D device to another Drobo, if data migration is not supported between your devices (see above for list of supported devices). Note: For information on migration of disk pack see Migrating Your Disk between Drobo Products Warning: A disk pack functions as a unit. When you migrate a disk pack, you move ALL the drives from one Drobo device to another. Only after migration of the disk pack is complete can you add additional drives to the new Drobo device, one at a time, if desired. Migration of data to Drobo 8D is a one-way operation. Once you have moved the data to Drobo 8D, you will not be able to use it on the source Drobo device you are migrating from. Do not migrate drives when either of the Drobo device is powered on. This can result in data loss. Drobo 8D User Guide 19 To ensure a safe and successful migration, carefully follow the steps below. 1. Ensure that the latest version of Drobo Dashboard is installed on a host Apple Mac™. See Installing Drobo Dashboard. 2. Ensure that both the devices are updated to the latest version of firmware by "checking for updates" in Drobo Dashboard. To do this: ● Ensure you have set up the Drobo 8D (but without inserting drives) and connected it to your host Apple Mac™. ● Ensure that the Drobo 5D3, Drobo 5Dt, Drobo 5C, Drobo Gen3, Drobo 5D or Drobo S (with its drives) is still connected to the host Apple Mac™. ● In Drobo Dashboard, on the All Drobos page, select the Drobo 5D3, Drobo 5Dt, Drobo 5C, Drobo Gen3, Drobo 5D or Drobo S, and then click the Tools option on the Navigation menu. ● In the Software Updates area of the Tools page, click the Check for Updates option. ● If needed, follow the same steps to ensure the Drobo 8D has the latest firmware. To migrate a disk pack from another Drobo device to Drobo 8D: 1. Safely shut down the Drobo 5D3, Drobo 5Dt, Drobo 5C, Drobo Gen3, Drobo 5D or Drobo S and the Drobo 8D. For steps, see Safely Shutting Down the Drobo 8D 2. Remove ALL drives from the Drobo 5D3, Drobo 5Dt, Drobo 5C, Drobo Gen3, Drobo 5D or Drobo S and insert ALL drives into the Drobo 8D. 3. Turn the Drobo 8D back on by pressing its power toggle button. 4. The Drobo 8D may take a few minutes to boot up. When finished, all the data and volumes will be available on the Drobo 8D as it was on the Drobo 5D3, Drobo 5Dt, Drobo 5C, Drobo Gen3, Drobo 5D or Drobo S. Note: You can also follow the above steps to migrate a disk pack from one Drobo 8D to another Drobo 8D. Drobo 8D User Guide 20 1.2.2 Inserting Drives As a first step to set up the Drobo 8D, insert the drives into the Drobo. For more information on drive requirements, see Selecting Drives. Also, see this link on the Drobo website: Selecting Drives for the Drobo Warning: Any pre-existing data on the drives will be erased, as the drives will be formatted. If you wish to keep the data, copy it to another drive or medium before using with the Drobo 8D. How to insert the drives To insert the drives to the Drobo 8D: 1. Remove the front bezel (faceplate) from the front of the Drobo 8D by pulling it off. 2. Insert drives with the top labels facing the power and capacity lights. With one hand, hold the hard drive so that its connectors are positioned at the device and toward the left. Refer to the image below. 3. With your other hand, use your thumb to depress and hold open one of the drive locks to a selected drive bay. Refer to the image below. 4. Slide the drive into the drive bay, release the drive lock and push the drive into place until you feel it connect. The drive lock snaps behind the drive, securing it into place. 5. Insert additional drives in the same manner, following steps 2 through 4. Drobo 8D User Guide 21 Notes: Once you insert the drives into the Drobo 8D, they function as a unit or “pack.” To access the data on them, you will need the entire pack. The Drobo 8D supports migrating entire disk packs from other Drobo, preserving its data. To ensure a safe and successful migration of the drives, carefully follow the instructions in Migrating a Disk Pack from Another Drobo Device. By default Drobo 8D creates 128 TB volume size, if required you can create your own volume size. 6. When finished, replace the faceplate right side up, so that when the Drobo device is turned on, you will be able to see the indicator lights. For more information on Indicator lights, see Guide to meaning of indicator lights (LEDs). You are now ready to connect cables and power on the Drobo device. Related topics: Connecting Cables on the Drobo 8D Return to Setting Up the Drobo 8D Drobo 8D User Guide 22 1.2.3 Connecting Cables on the Drobo 8D After installing Drobo Dashboard and inserting the drives into the Drobo 8D, you are ready to connect the power and data cables on the Drobo device. You can connect the Drobo 8D directly to your Apple Mac™ using the Thunderbolt 3 port. For information on the connectivity interfaces available and their requirements, see Connectivity Interfaces Supported for Drobo 8D. With a Thunderbolt port, you also have the option to connect the Drobo 8D to another Thunderbolt enabled device that is attached to your Apple Mac™ (including another Drobo device or a display monitor) in a daisy-chain manner. The Drobo 8D can be the first in the daisy-chain (directly attached to your Apple Mac™), in the middle, or at the end. For more information and steps, see Connecting the Drobo 8D in a Daisy-chain. Related topics: Connecting Directly to the Drobo 8D or Connecting the Drobo 8D in a Daisy-chain Return to Setting Up the Drobo 8D Drobo 8D User Guide 23 1.2.3.1 Connecting Directly to the Drobo 8D You can connect the Drobo 8D directly to your Apple Mac™ using the Thunderbolt 3 port. If you are using a Thunderbolt port and would like to connect the Drobo 8D in a daisy-chain, see Connecting the Drobo 8D in a Daisy-chain. As you follow the steps below, refer to the following image. 1. Plug one end of the Thunderbolt cable into the back of the Drobo 8D. 2. Plug the other end of the cable into your host Apple Mac™. 3. Connect the power cord to the power connection at the back of the Drobo device. 4. Connect the other end of the power cord to a power source. 5. You are now ready to turn on the Drobo device and format the drives. Note: We recommend connecting a surge protector to protect against power surges. For more information, see Using Power Protection. Next in the Setup for the Drobo 8D Power On the Drobo 8D Return to Setting Up the Drobo 8D Drobo 8D User Guide 24

1.2.3.2 Connecting the Drobo in a Daisy Chain With the Thunderbolt 3 port, you can connect the Drobo 8D directly to your Apple Mac™ or to another Thunderbolt-enabled device in a daisy-chain manner. The Drobo 8D performs best when it is the first in the daisy-chain, but it can also be in the middle or at the end. You can daisy-chain up to six peripheral devices and one display (which can be a Display Port monitor) from a single Apple Mac™. The non-Thunderbolt display needs to be at the end of the chain. Note: As long as they are plugged in, Drobo devices do not need to be powered on for Thunderbolt interfaces to remain active. This enables other devices in the chain to remain accessible by the Apple Mac™. Here are two options for connecting the Drobo device using its Thunderbolt interface. 1. The Drobo device directly connected to a Apple Mac™ (with no daisy-chain). 2. Multiple Drobo devices connected in a chain with a DisplayPort monitor at the end. Drobo 8D User Guide 25

As you follow the steps below, refer to the following image. 1. Plug one end of the Thunderbolt cable into the back of the Drobo 8D. 2. Do one of the following: ● Plug the other end of the cable into your host Apple Mac™, so that the Drobo 8D is the first peripheral in the daisy-chain. Be sure to connect the next Thunderbolt-enabled peripheral or non-Thunderbolt display monitor to the second port on the Drobo 8D, as needed to extend the chain. ● Plug the other end of your cable into another Thunderbolt-enabled device that is attached to your host Apple Mac™. You can optionally connect another Thunderbolt-enabled peripheral or non-Thunderbolt display monitor to the second port on the Drobo 8D, as needed to extend the chain. 3. Connect the power cord to the power connection at the back of the Drobo device. 4. Connect the other end of the power supply to a power source. You are now ready to turn on the Drobo devices in the chain. Note: We recommend plugging into a surge protector to protect against power surges. For more information, see Using Power Protection. If you want to run 1x 5K monitor, you will need an active 40 gig cable. Next in the Setup for the Drobo 8D Power On the Drobo 8D Return to Setting Up the Drobo 8D Drobo 8D User Guide 26 1.2.4 Powering On the Drobo 8D To power on the Drobo 8D: 1. Once you attach one end of the power cord to the Drobo 8D and the other end of the cord to a power source, turn on the Drobo using the power toggle button located on the back. 2. Drobo will take several minutes to complete the power on cycle. 3. When the power on cycle is complete, the Drobo will flash blue and yellow lights. Note: The power toggle is only to power on Drobo, proper shutdown should happen within the Drobo Dashboard. Drobo 8D User Guide 27 1.2.5 Downloading and Installing Drobo Dashboard The Drobo Dashboard application will help you to set up and manage the Drobo 8D. Drobo software and firmware updates for Drobo 8D can be downloaded and installed from Drobo 8D Product page. This section covers the following topics: ● Installing Drobo Dashboard on Apple Mac™ Note: You need a full admin user account and internet access on the Apple Mac™ on which you are going to install the Drobo Dashboard. Related topics: Using Drobo Dashboard Touring Drobo Dashboard Drobo 8D User Guide 28 1.2.5.1 Installing Drobo Dashboard on Apple Mac™ To install the Drobo Dashboard on a Apple Mac™ machine: 1. Go to the Start 8D page and download the Drobo Dashboard installation file for Apple Mac™. 2. After downloading, double-click the Drobo Dashboard Installer to launch it. 3. A pop up will appear asking whether to open the Installer. Click Open. 4. The Install Drobo Dashboard page will appear. Click Continue to proceed to the next screen. 5. Next, the Installation Wizard page appears. Click Continue to proceed. Drobo 8D User Guide 29 6. The Software License Agreement page appears. From here, you can choose the language in which you want to proceed the installation process. 7. After choosing the desired language, Click the Continue button. Drobo 8D User Guide 30 8. A dialog box will appear asking you to Agree or Disagree the terms of the license agreement. Click Agree to proceed. 9. You will reach the Installation Type section. Click the Install button to proceed. 10. You will be prompted to enter the administrator password. Enter the password and click Install Software. Drobo 8D User Guide 31 11. Then, you will be prompted to restart your Apple Mac™ in order to complete the installation. Click Continue Installation to proceed. 12. When the installation completes, you will see the following screen. Click Close and launch the Dashboard application. Drobo 8D User Guide 32 13. If there is a driver change during installation or update, you will see the following screen to restart the Apple Mac™ to finish the installation. Click Restart. 14. Once the Apple Mac™ restarts, launch the Drobo Dashboard application. Note: You may have to allow Drobo Dashboard in System Preferences in order for the Dashboard to open. Drobo 8D User Guide 33 15. The application will prompt you to register the Drobo 8D. You can either register it or skip the step and register it later. Select an option based on you preference. Note: We highly recommend to register your product in order to obtain support. 16. Click the Next button to view the All Drobos page. After a few seconds, Drobo "discovers" all Drobo devices currently connected and displays them on this page. Drobo 8D User Guide 34 17. If you have no Drobo device connected to the Apple Mac™ or powered on, a "No Drobos Detected" message displays until you do. Drobo 8D User Guide 35 18. The Drobo 8D will not work until you upgrade the firmware. For information on updating the firmware to the latest version, see Updating the Drobo 8D to the latest firmware. Related topics: Using Drobo Dashboard Touring Drobo Dashboard Drobo 8D User Guide 36 1.2.6 Registering the Drobo 8D If you did not register the Drobo device during initial setup, you can register the device from the Drobo Dashboard. You can also register from My Products page. Note: You will need to be connected to the Internet to perform this action. To register the Drobo 8D follow the steps shown below: 1. Open the Drobo Dashboard and from the All Drobos page, click the Drobo device you need to register. 2. Then, click the Help and Support option in the Navigation menu. This opens the Help and Support page for that Drobo device. 3. From the Drobo Registration area, click on the Register my Drobo devices link to open the Registration page. Drobo 8D User Guide 37 4. Then, do one of the following: ● If you do not have a Drobo account, click the Create a new Drobo Support Account link. A one-page form opens in your web browser. Fill this in and click Create Account. Then return to the Registration page to log into your account. ● If you already have a Drobo Support account, select the Register new Drobo with my Drobo Support Account option, and then enter the Drobo username and password. You can click the Forgot username or password link if needed. Continue with step 5. 5. Click the Next button. The connected Drobo devices, and their serial numbers will appear. 6. Select the Drobo device you would like to register. Enter its purchase date and select the region from where you purchased it. Drobo 8D User Guide 38 Tip: You can click the Skip this step for now check box at any time. 7. Once done, click the Register Drobo button. 8. The next page shows with a check mark that your product has been registered. Note: You can purchase a DroboCare license by clicking on the Buy additional license link. You will be redirected to the DroboCare page. Otherwise you can purchase DroboCare license from here DroboCare. 9. Repeat steps 5 and 6 to register additional Drobo devices. 10. When finished, click the Done button. You will return to the Help and Support page. Related topic: Getting Technical Support Drobo 8D User Guide 39 1.2.7 Initializing and Updating the Drobo 8D to the Latest Firmware When you first receive a new Drobo 8D device, you must use the Drobo Dashboard application to update it to the latest firmware release. Note: Make sure that you have installed the Drobo Dashboard on your system before following the steps given below. For more information see Downloading and Installing Drobo Dashboard. To update the firmware of the Drobo 8D to the latest one: 1. Connect the Thunderbolt cable to the back of the Drobo 8D. 2. Ensure that the Apple Mac™ you are using for this setup has a valid Internet/network connection. 3. Verify that the Drobo is powered off. 4. Insert the drives. 5. Power on the Drobo 8D. Wait for the Drobo device to appear on the Dashboard. The Drobo should appear with a yellow Drobo device icon on your main dashboard screen. Double click on the Drobo 8D icon. For further information you can visit Set up the Drobo. Drobo 8D User Guide 40 6. The Drobo should begin updating to the latest firmware. Please allow Drobo up to 20 minutes for the total initialization process. Note: Leave the Dashboard idle while the initialization process is going on. 7. Here is what you will see happen: During initialization, all of the drive slot LEDs will be yellow and the capacity LEDs will blink blue. When initialization is complete, the Drobo 8D will restart to finish the firmware upgrade process. Important Notes: If the Drobo Dashboard does not detect the Drobo 8D and initialization does not begin, please disable any firewall and antivirus programs. If the Drobo Dashboard will still not detect the Drobo 8D and the lights remain solid red, please call our support line for assistance or open a ticket on your support account. For more info, please see: How do I contact technical support? Drobo 8D User Guide 41 8. The device temporarily disappears from the Dashboard while it is rebooting. After reboot, Drobo icon will appear green and the drive bay lights will also turn green. Click on the green Drobo icon in the main dashboard screen and follow the on-screen instructions on the Drobo Dashboard to format the Drobo device. 9. If the red drive lights reappear (e.g. "Unknown Disk Set"), please go to the Drobo Dashboard's Tools section and choose Drobo Reset. This process will erase all the data on the disk set. If the issue still continues, please contact support. For more information see Getting Technical Support. Warning: This procedure will erase all data from all drives and return the Drobo 8D to default settings. Note: If you need to assess that the process is moving smoothly, see Understanding the indicator lights (LEDs). Related topic: Return to Setting Up the Drobo 8D Drobo 8D User Guide 42 1.2.8 Formatting the Drives of Drobo 8D After installing Drobo Dashboard, inserting the drives into the Drobo 8D and connecting cables, you are ready to turn on the Drobo device and format the drives. Note: If you have migrated the entire disk pack from another Drobo device to this one, you do not need to format the drives as they have already been formatted. For additional information, see Migrating a Disk Pack from Another Drobo Device. Related topics: Selecting a File System and Volume Size for the Drobo 8D Turning On the Drobo 8D and Formatting the Drives Drobo 8D User Guide 43 1.2.8.1 Turning On the Drobo 8D and Formatting the Drives To format the drives: 1. Open the Drobo Dashboard on your Apple Mac™ and press the power toggle button on the back of the Drobo device once. The Drobo device powers on and appears on the All Drobos page in Drobo Dashboard. Note: Some of the Apple Mac™ operating systems will prompt you to format the drives. Click Cancel or Ignore, as appropriate, and continue with formatting from Drobo Dashboard. 2. Double-click on the Drobo 8D icon on the All Drobos page. A message appears, asking if you would like to format the device. 3. Click the Yes button. The Format Type page opens. Depending on your operating system the page displays with different options. The File Format page will appear as: Drobo 8D User Guide 44 4. Select the appropriate file format for your operating system and click the Next button. The Volume Name page opens. 5. In the Name text box, modify the default name for the volume as you like. Tip: We recommend using the word “volume” in the name so as not to confuse the volume name with the Drobo device name. 6. Click the Next button. The Confirm Format page opens. Drobo 8D User Guide 45 7. Click the Format button. A message appears, informing you that it can take up to five minutes to format your drives, and that this may require rebooting the Drobo device. Afterwards, the Format dialog box opens. 8. Click the OK button. The volumes page of Drobo 8D will appear. Drobo 8D User Guide 46 Notes: Drobo Dashboard automatically assigns “Drobo” as the default name for your device, which you can rename later. To use the Drobo's Dual Disk Redundancy feature, you will have to enable the Dual Disk Redundancy checkbox in the General Settings page. For more information see Enabling or Disabling Dual Disk Redundancy Next in the Setup for the Drobo 8D Registering the Drobo 8D Where to Go Next Return to Setting Up the Drobo 8D Drobo 8D User Guide 47 1.2.8.2 Selecting a File System and Volume Size for the Drobo 8D When you turn on the Drobo 8D, you will be prompted to format the drives with a particular file system. The file system formats available to you depends on your operating system. (See the Figure below.) You have to format the Drobo 8D into at least one volume and should choose an appropriate size for the volume created. A volume is a storage area that has been formatted with a file system format which your operating system can recognize. The largest volume size you are allowed depends on the file system format you choose and the total capacity of the drives in the Drobo device. The following table shows the maximum volume size allowed for each file system format. Important Notes: The term Volume does not represent how much actual storage space is available on the Drobo 8D.You can also create more volumes by using Intelligent Volume Management. For example, the Drobo 8D may be loaded with 2TB + of drive space, but you can create a volume of 128 TB. What this enables you to do is, add more capacity to the Drobo 8D (by inserting an additional drive or replacing a smaller capacity drive with a larger capacity one) without having to format an additional volume. The additional capacity may become part of the same volume you formatted originally. For more information see Capacity Calculator. Your operating system may show the virtual space available on the Drobo device, as defined by the volume size. If the amount of available, protected storage space in the Drobo 8D ever exceeds the size of the volume that you chose (this may occur when you add one or more additional drives to the Drobo 8D), then Drobo Dashboard will automatically create a new volume (or volumes) of the same size as the original volume. Drobo Dashboard will notify you when this occurs and ask you to format and name the new volume(s). Tip: We would recommend you to choose the largest volume size available for the selected file system. However,note that smaller volume sizes can be more efficient and manageable in certain situations, such as when indexing, scanning or searching volumes. Related topic: Turning On the Drobo 8D and Formatting the Drives Drobo 8D User Guide 48 1.3 Where To Go Next After you have set up the Drobo 8D, you are ready to store and back up data. Click on a topic below to learn more. Using Best Practices for Data Protection Using the Online User Guide Using Context-Sensitive Help Using Knowledge Base Registering the Drobo 8D Getting Technical Support Drobo 8D User Guide 49 1.3.1 Using Best Practices for Protecting Data Although the Drobo 8D provides redundancy and automatically protects your data against a drive failure, it should only be one part of an overall digital asset management strategy. To better safeguard your valuable data, we strongly encourage you to review our guide on Best Practices. Our guide offers strategies to protect data beyond drive failures. Following best practices will help maximize the safety of your data. Note: To ensure data protection, it is recommended to back up your data periodically. Related topic: Where to Go Next Drobo 8D User Guide 50 1.3.2 Using the Online User Guide After you have set up the Drobo 8D, you are ready to use it to store and back up data. To learn how to manage and use the Drobo 8D refer to the Online User Guide for your product available at the Drobo 8D page. You can also access the user guide from the Drobo Dashboard by clicking the Help & Support option on the Navigation menu. This will lead to the Help and Support page. From here, click the View Drobo User Guide link to open the Online User Guide in a web browser. Related topics: Using Context-Sensitive Help Using Knowledge Base Getting Technical Support Drobo 8D User Guide 51 1.3.3 Using Context-Sensitive Help On the top right corner of the Drobo Dashboard, you will find the Help button (?). Click this button to view the context-sensitive help. The Help window opens in your Internet browser providing information particular to the page from which you clicked for help. Related topics: Using the Online User Guide Using Knowledge Base Getting Technical Support Drobo 8D User Guide 52 1.3.4 Using Knowledge Base Our searchable knowledge base provides answers to almost any question related to the Drobo 8D that you cannot find in the Online User Guide. To access our knowledge base, follow the steps below. 1. From the Drobo Dashboard, click the Help and Support option on the Navigation menu. This opens the Help and Support page. 2. Under the Check Drobo online resources area, click the Search Knowledge Base link to open the Drobo Knowledge Base web page. From the page, you can search for topics related to you Drobo device. Note: You can access our knowledge base at Drobo Support page. Related topic: Getting Technical Support Drobo 8D User Guide 53 1.3.5 Registering the Drobo 8D If you did not register the Drobo device during initial setup, you can register the device from the Drobo Dashboard. You can also register from My Products page. Note: You will need to be connected to the Internet to perform this action. To register the Drobo 8D follow the steps shown below: 1. Open the Drobo Dashboard and from the All Drobos page, click the Drobo device you need to register. 2. Then, click the Help and Support option in the Navigation menu. This opens the Help and Support page for that Drobo device. 3. From the Drobo Registration area, click on the Register my Drobo devices link to open the Registration page. Drobo 8D User Guide 54 4. Then, do one of the following: ● If you do not have a Drobo account, click the Create a new Drobo Support Account link. A one-page form opens in your web browser. Fill this in and click Create Account. Then return to the Registration page to log into your account. ● If you already have a Drobo Support account, select the Register new Drobo with my Drobo Support Account option, and then enter the Drobo username and password. You can click the Forgot username or password link if needed. Continue with step 5. 5. Click the Next button. The connected Drobo devices, and their serial numbers will appear. 6. Select the Drobo device you would like to register. Enter its purchase date and select the region from where you purchased it. Drobo 8D User Guide 55 Tip: You can click the Skip this step for now check box at any time. 7. Once done, click the Register Drobo button. 8. The next page shows with a check mark that your product has been registered. Note: You can purchase a DroboCare license by clicking on the Buy additional license link. You will be redirected to the DroboCare page. Otherwise you can purchase DroboCare license from here DroboCare. 9. Repeat steps 5 and 6 to register additional Drobo devices. 10. When finished, click the Done button. You will return to the Help and Support page. Related topic: Getting Technical Support Drobo 8D User Guide 56 1.3.6 Getting Support To get support, first be sure to register your product at Register Product, if you have not already done so. You can then go to Support for details on how to contact support. You can also find support in Drobo Dashboard. In Drobo Dashboard on the All Drobos page, select the Drobo device for which you need to get support, and then click the Help and Support option on the Navigation menu. The Help and Support page opens and allows you to register the Drobo, access the online user guide and knowledge base, contact the Drobo support team and create a diagnostics file. You can also obtain additional hardware and phone support by purchasing DroboCare. The DroboCare™ support program extends your peace of mind beyond the standard warranty term and phone support that is included with the Drobo product purchase. To learn more about DroboCare visit: drobo.com/drobocare. Related topic: Where To Go Next Drobo 8D User Guide 57 1.4 Using and Managing the Drobo 8D Once you have set up the Drobo device, you are ready to use and manage it. Related topics: Using Drobo Dashboard Renaming the Drobo 8D Formatting the Drobo 8D Safely Shutting Down the Drobo 8D Resetting the Drobo 8D (erasing all data on the drives) Blinking Lights to Test Connectivity Enabling or Disabling the Menu Bar Drobo 8D User Guide 58 1.4.1 Using Drobo Dashboard Drobo Dashboard is the software companion of the Drobo 8D enabling you to easily set up, manage and use the Drobo device. Related topics: Installing Drobo Dashboard Keeping Your Software Up to Date Touring Drobo Dashboard Drobo 8D User Guide 59 1.4.1.1 Downloading and Installing Drobo Dashboard The Drobo Dashboard application will help you to set up and manage the Drobo 8D. Drobo software and firmware updates for Drobo 8D can be downloaded and installed from Drobo 8D Product page. This section covers the following topics: ● Installing Drobo Dashboard on Apple Mac™ Note: You need a full admin user account and internet access on the Apple Mac™ on which you are going to install the Drobo Dashboard. Related topics: Using Drobo Dashboard Touring Drobo Dashboard Drobo 8D User Guide 60 Installing Drobo Dashboard on Apple Mac™ To install the Drobo Dashboard on a Apple Mac™ machine: 1. Go to the Start 8D page and download the Drobo Dashboard installation file for Apple Mac™. 2. After downloading, double-click the Drobo Dashboard Installer to launch it. 3. A pop up will appear asking whether to open the Installer. Click Open. 4. The Install Drobo Dashboard page will appear. Click Continue to proceed to the next screen. 5. Next, the Installation Wizard page appears. Click Continue to proceed. Drobo 8D User Guide 61 6. The Software License Agreement page appears. From here, you can choose the language in which you want to proceed the installation process. 7. After choosing the desired language, Click the Continue button. Drobo 8D User Guide 62 8. A dialog box will appear asking you to Agree or Disagree the terms of the license agreement. Click Agree to proceed. 9. You will reach the Installation Type section. Click the Install button to proceed. 10. You will be prompted to enter the administrator password. Enter the password and click Install Software. Drobo 8D User Guide 63 11. Then, you will be prompted to restart your Apple Mac™ in order to complete the installation. Click Continue Installation to proceed. 12. When the installation completes, you will see the following screen. Click Close and launch the Dashboard application. Drobo 8D User Guide 64 13. If there is a driver change during installation or update, you will see the following screen to restart the Apple Mac™ to finish the installation. Click Restart. 14. Once the Apple Mac™ restarts, launch the Drobo Dashboard application. Note: You may have to allow Drobo Dashboard in System Preferences in order for the Dashboard to open. Drobo 8D User Guide 65 15. The application will prompt you to register the Drobo 8D. You can either register it or skip the step and register it later. Select an option based on you preference. Note: We highly recommend to register your product in order to obtain support. 16. Click the Next button to view the All Drobos page. After a few seconds, Drobo "discovers" all Drobo devices currently connected and displays them on this page. Drobo 8D User Guide 66 17. If you have no Drobo device connected to the Apple Mac™ or powered on, a "No Drobos Detected" message displays until you do. Drobo 8D User Guide 67 18. The Drobo 8D will not work until you upgrade the firmware. For information on updating the firmware to the latest version, see Updating the Drobo 8D to the latest firmware. Related topics: Using Drobo Dashboard Touring Drobo Dashboard Drobo 8D User Guide 68 1.4.1.2 Keeping Your Software Up to Date To ensure optimal performance, we highly recommend that you set the Drobo device to automatically check for software updates (you may have already done this during the initial set up). This feature keeps both the Drobo Dashboard and the firmware of the device up to date. You can also install updates from the Start 8D page. If you would like to install a firmware update from the Drobo website, see Manually Updating Firmware from the Website. Related topic: Checking for Software Updates Drobo 8D User Guide 69 Checking for Software Updates The following steps ensure that Drobo Dashboard and the firmware of the device are up to date. 1. In Drobo Dashboard, select the Drobo 8D device from the All Drobos page. 2. Click the Tools option on the Navigation menu to open the Tools page. 3. In the Software Updates area of the Tools page, click the Check for Updates option. 4. If a software update is available, a dialog box opens, asking if you would like to install the update. Click the Yes button and follow the prompts to install the update. Related topics: Keeping Your Software Up to Date Updating the Drobo 8D to the Latest Firmware Drobo 8D User Guide 70 Manually Updating Firmware from Drobo Website To manually update the firmware from the website, take the following steps. 1. Launch the Drobo Dashboard and select Drobo 8D from the All Drobos page. Also, if applicable, log in to this Drobo device. 2. Click the Tools option on the Navigation menu for the selected Drobo device to open the Tools page. 3. From the Software Updates area, click the Manual Update option. 4. A warning message opens, asking you to complete or stop any data transfers. 5. Ensure that the Drobo device is not actively transferring data (blinking yellow and green), and then click the OK button. A dialog box opens, asking you to locate the zip or TDF file on your Apple Mac™. 6. Please do so and then click the Open or OK button. 7. Drobo installs the firmware. When finished, a message opens, asking you to reboot the Drobo device to complete the installation. 8. Click the Yes button. Drobo shuts down and restarts after the new firmware is installed. Related topic: Keeping Your Software Up to Date Drobo 8D User Guide 71 1.4.1.3 Touring Drobo Dashboard In this topic, the two main areas of Drobo Dashboard are defined for the Drobo 8D: the All Drobos page and the Navigation menu. All Drobos Page When you first open the Drobo Dashboard, by default, the All Drobos page appears displaying all Drobo devices connected to your Apple Mac™ and/or network. View The View buttons in the upper-right corner of the page enable you to view the Drobo devices in one of the two following ways: ● View by Icon– This button provides a view of the connected Drobo devices displaying each device as an icon. The selected Drobo device is highlighted with a green border. Drobo 8D User Guide 72 ● View as List – This button provides a view of the Drobo devices in table format. Information in the list includes total protected capacity available for data, used capacity, free capacity, your device’s serial number and whether you are currently logged in or out (if applicable). The currently selected Drobo device has a blue border. For more information on understanding capacity values, see Checking Storage Usage. You can click on a button to change the view. In both views, Drobo devices appear with green glowing lights if they are healthy. Sort By The Sort By buttons enable you to sort the Drobo devices in one of the following ways: ● Health – This button sorts Drobo devices by their health, with Drobo devices in red displayed first, followed by yellow, and then green. This is the default view. ● Red - indicates the Drobo device is 95% full and you need to add capacity (or drives), or a drive needs to be replaced, or your data is currently busy working to protect your data right now. Flashing red indicates that one of the drives needs to be replaced immediately. ● Yellow - indicates the Drobo device is more than 85% full, but less than 95% full. ● Green - indicates that the Drobo device is less than 85% full and that your data is protected. ● Name – This button sorts Drobo devices alphabetically by the names you gave them, with Drobo devices which are directly attached listed first. ● Product – This button sorts Drobo devices alphabetically by their model numbers or product names, with Drobo devices which are directly attached listed first. To select a Drobo device, just click on it once on the All Drobos page. All subsequent commands in Drobo Dashboard (found on the Navigation menu on the left), will apply to the selected device. Tip: You can double-click on a Drobo device on the All Drobos page to open the Status page for that device. Navigation Menu The Navigation menu appears on the left side of the screen. Options and commands in this menu apply to the currently selected Drobo device. (You can select a Drobo device on the All Drobos page.) Drobo 8D User Guide 73 Menu options include the following: ● All Drobos (#), where # is the number of Drobo devices you have connected – Opens the All Drobos page. ● Status – Opens the Status page, where you can view a variety of status information for the selected Drobo device, such as drive information, device serial number and more. ● Capacity – Opens the Capacity page, where you can view how the storage capacity of the Drobo device is being used. ● Volumes – Opens the Volumes page, which enables you to view and manage volumes for the Drobo device. ● Tools – Opens the Tools page, which provides access to special tools, such as those to restart the Drobo device or check for software updates. ● Drobo Settings – Opens a sub-menu with the option to modify various types of settings, such as General, Admin and Network. ● Pending Updates – Opens the Pending Updates page, which will display all the pending Drobo Dashboard and/or Firmware updates, if any. This option will be available only if there are any pending updates. ● Dashboard Preferences – Opens the Dashboard Preferences page, which enables you to modify Dashboard settings, such as those for automatic software updates and e-mail settings. (E-mail settings enable you to receive e-mail alerts on the status of the Drobo devices). ● Help and Support – Opens the Help and Support page, which provides access to various forms of help, including the Online User Guide and the Drobo knowledge base. Tip: For Status, Capacity, Volumes and Tools pages, you can view the same information for other connected Drobo devices (if applicable) by clicking the up or down arrow key that Drobo 8D User Guide 74 displays to the left of the Drobo device name, which is in the upper-left corner of the page. For example, see the arrows in the following image: Related topics: Using Drobo Dashboard Using and Managing the Drobo 8D Adding Drives Drobo 8D User Guide 75 1.4.2 Renaming the Drobo 8D To rename the Drobo 8D: 1. Open the Drobo Dashboard and select the Drobo device that you would like to rename from the All Drobos page. 2. Click the Tools option on the Navigation menu. The Tools page for that Drobo device opens. 3. In the Drobo Operations area, click the Rename Drobo option. The Rename Drobo dialog page opens. 4. Click in the Drobo Name text box and modify the text as desired. 5. When finished, click the OK button. You will return to the Tools page with the new name displayed on the top. Drobo 8D User Guide 76 1.4.3 Formatting the Drobo 8D When you first set up the Drobo 8D, you are soon prompted to format the drives in your device. You may choose to re-format the drives at anytime thereafter. Warning: Any data on the drives will be lost when you re-format. Be sure to move the data to another location first. Follow these steps to format the Drobo 8D: 1. In Drobo Dashboard on the All Drobos page, select the Drobo device that you would like to format. 2. Click the Tools option from the Navigation menu. The Tools page for that Drobo device opens. 3. In the Drobo Operations area, click the Format option. A dialog box opens, warning that your data on the drives will be lost and asking if you would like to continue. 4. Click the Yes button to continue. The Format Type page opens. Depending on your operating system the page displays with different options. This is the Format Type page for Drobo 8D Drobo 8D User Guide 77 5. Select the appropriate file format for your operating system and click the Next button. The Volume Name page opens. Drobo 8D User Guide 78 6. In the Name text box, modify the default name for the volume as you like. Tip: We recommend using the word “volume” in the name so as to not confuse the volume name with your device name. 7. Click the Next button. The Confirm Format page opens. 8. Click the Format button. A message opens, informing you that it can take up to five minutes to format your drives, and that this may require rebooting the Drobo device. Afterwards, the Format dialog box opens. 9. Click the OK button. the Drobo device displays on the Tools page in Drobo Dashboard. Drobo 8D User Guide 79 1.4.4 Safely Shutting Down the Drobo 8D If you plan to shut down the Drobo 8D for any reason, it is very important that you always do so safely. Improper Drobo device shutdowns may cause file corruption and/or data loss. It is a good idea to shut down the Drobo device before any of the following situations: ● You are not going to be using the Drobo 8D for an extended period ● You are going to disconnect the cable(s) or power cord ● You want to move the Drobo to another location ● You are going to remove the entire disk pack ● You are going to apply operating system updates Related topic: Safely Shutting Down the Drobo 8D Using Drobo Dashboard Drobo 8D User Guide 80


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