DELL DIMENSION 3100 (01) PDF MANUAL


Post questions, comments, reviews or page errors in the comment box below.

Your File is Ready … Download PDF

CLICK HERE TO DOWNLOAD DELL DIMENSION 3100 (01) PDF MANUAL


PDF Content Summary: Dell™ Dimension™ 3100/E310 Owner’s Manual Service Tag CD or DVD activity light CD or DVD eject button FlexBay for optional

floppy drive or Media Card Reader headphone connector diagnostic lights cover latch release card slots for PCI (2), PCI Express x1 (1) Model DCSM 1234 USB 2.0 connectors (2) hard drive activity light power button power connector sound-card connectors USB 2.0 connectors (4) network adapter VGA video connector (integrated)

dell.com | support.dell.com Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2004–2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DCSM September 2006 P/N DD137 Rev. A03 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Your Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting a USB Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . 15 Playing CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 How to Copy a CD or DVD. . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . 19 Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using a Media Card Reader (Optional) . . . . . . . . . . . . . . . . . . . . . 20 Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . . . 21 Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 21 Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Hibernate Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Power Options Properties . . . . . . . . . . . . . . . . . . . . . . . . . 23 About RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Using RAID with Hard Drive Passwords . . . . . . . . . . . . . . . . . . 25 RAID Level 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring Your Computer for RAID . . . . . . . . . . . . . . . . . . . . 26 Setting Your Computer to RAID-Enabled Mode . . . . . . . . . . . . . . 26 Configuring Your Computer for RAID Using the Intel® RAID Option ROM Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Contents 3 Configuring Your Computer for RAID Using the Intel Matrix Storage Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 2 Solving Problems Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Battery Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 32 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 33 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Media Card Reader Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 36 The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 36 The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 36 A program stops responding . . . . . . . . . . . . . . . . . . . . . . . . 37 A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . . . 37 A program is designed for an earlier Windows operating system . . . . . 37 A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 37 Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 43 No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 43 No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 44 4 Contents Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 45 3 Advanced Troubleshooting Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 50 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 53 Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 53 Using Microsoft® Windows® XP System Restore . . . . . . . . . . . . . 54 Using Dell™ PC Restore by Symantec . . . . . . . . . . . . . . . . . . . 55 Removing Dell PC Restore . . . . . . . . . . . . . . . . . . . . . . . . . 56 4 Removing and Installing Parts Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 57 Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . 58 Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Removing the Computer Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 62 Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 64 System Board Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 DDR2 Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Contents 5 Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Drive Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 74 Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 75 Replacing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 75 Replacing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 76 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 IDE Drive Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Connecting Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Drive Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 78 Power Cable Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Connecting and Disconnecting Drive Cables. . . . . . . . . . . . . . . . 79 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Adding a Second Hard Drive (optional). . . . . . . . . . . . . . . . . . . 82 Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . 87 Installing a Media Card Reader. . . . . . . . . . . . . . . . . . . . . . . 89 CD/DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Removing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . 91 Installing a CD/DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . 92 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . 96 5 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Entering System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 103 6 Contents System Setup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Clearing Forgotten Passwords. . . . . . . . . . . . . . . . . . . . . . . . . 109 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Computer, Keyboard, and Monitor . . . . . . . . . . . . . . . . . . . . 110 Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . 112 Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . 112 Definition of "Third-Party" Software and Peripherals. . . . . . . . . . . 112 FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 FCC Identification Information . . . . . . . . . . . . . . . . . . . . . . 114 Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Contents 7 8 Contents Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here

• Warranty information • Terms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Dell™ Product Information Guide

• How to set up my computer Setup Diagram Finding Information 9 What Are You Looking For? Find It Here

• Service Tag and Express Service Code • Microsoft Windows License Label • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and support — Service call status and support history, service contract, online discussions with technical support • Reference — Computer documentation, details on my computer configuration, product specifications, and white papers • Downloads — Certified rivers, patches, and software updates • Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Service Tag and Microsoft® Windows® License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support. dell.com. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the operating system and operating system language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software.

10 Finding Information What Are You Looking For? Find It Here

• How to use Windows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.

Finding Information 11 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the computer • Load paper and install the toner or ink cartridge • Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver, if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors only fit into the ports when correctly oriented. Setting Up and Using Your Computer 13

Connecting to the Internet USB connector on computer USB printer cable USB connector on printer

NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections. • DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions. 14 Setting Up and Using Your Computer Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 33. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Setting Up and Using Your Computer 15 Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray. 3 Press the eject button or gently push in the tray. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. A CD player includes the following basic buttons: Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track 16 Setting Up and Using Your Computer Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All Programs → Accessories→ Entertainment, and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. Setting Up and Using Your Computer 17 Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels. 5 Click the drop-down menu under Color quality, and then click Medium (16 bit). 6 Click OK. Copying CDs and DVDs NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs. This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in the upper-right corner of the window. How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at sonic.com. The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia. 1 Click the Start button, point to All Programs→ Sonic→ DigitalMedia Projects, and then click Copy. 2 Under the Copy tab, click Disc Copy. 18 Setting Up and Using Your Computer 3 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the drive and click OK. • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD to the blank CD or DVD. Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. Using Blank CDs and DVDs CD-RW drives can write to CD recording media only (including high-speed CD-RW) while DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs. Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later. CD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes DVD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes DVD+R Yes Yes No DVD-R Yes Yes No DVD+RW Yes Yes Yes DVD-RW Yes Yes Yes DVD+R DL Yes Yes No Setting Up and Using Your Computer 19 Media Type Read Write RewritableDVD-R DL Maybe No No DVD-RAM Maybe No No Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • You cannot create audio DVDs with Sonic DigitalMedia. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer. • Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording. • Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. • See the Sonic website at sonic.com for additional information. Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: • xD-Picture Card • SmartMedia (SMC) • CompactFlash Type I and II (CF I/II) • MicroDrive Card • SecureDigital Card (SD) • MultiMediaCard (MMC) • Memory Stick (MS/MS Pro) 20 Setting Up and Using Your Computer For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 89. Memory Stick (MS/MS Pro) xD-Picture Card and SmartMedia (SMC) CompactFlash Type I and II (CF I/II) and MicroDrive Card SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again. Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. NOTICE: Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. Setting Up and Using Your Computer 21 2 Connect the other end of the network cable to a network device.

network adapter connector network device

network adapter connector on computer network cable Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations. 5 Return to the Network Setup Wizard and follow the instructions on the screen. Power Management The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode. NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows. 22 Setting Up and Using Your Computer Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time-out. When the computer exits from standby mode, it returns to the operating state it was in before it entered standby mode. To set standby mode to automatically activate after a defined period of inactivity: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. To immediately activate standby mode without a period of inactivity, click the Start button, click Turn Off Computer, and then click Stand by. To exit from standby mode, press a key on the keyboard or move the mouse. NOTICE: If your computer loses power while in standby mode, it may lose data. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in before it entered hibernate mode. To activate hibernate mode: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode. Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. Power Options Properties Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. Setting Up and Using Your Computer 23 3 Under or pick a Control Panel icon, click Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab. Power Schemes Tab Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive. The Power schemes drop-down menu displays the following schemes: • Always On (default) — If you want to use your computer with no power conservation. • Home/Office Desk — If you use your computer as a home or office computer and you require minimal power conservation. • Presentation — If you want your computer to run without interruption (using no power conservation). • Minimal Power Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable computer and you run your computer from batteries for extended periods of time. If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time out from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme. NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive. Advanced Tab The Advanced tab allows you to: • Place the power options icon in the Windows taskbar for quick access. • Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. • Program the power button to activate standby mode, activate hibernate mode, or turn off the computer. To program these functions, select an option from the corresponding drop-down menu and click OK. 24 Setting Up and Using Your Computer Hibernate Tab The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer. About RAID Configurations This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Of the several RAID configurations available in the computer industry for different types of uses, Dell offers RAID level 1 on your computer. This configuration is recommended for users that desire a higher level of data integrity. The Intel RAID controller on your computer can only create a RAID configuration using two physical drives. The drives should be the same size to ensure that the larger drive does not contain unallocated (and therefore unusable) space. NOTE: RAID levels do not represent a hierarchy. A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration. Using RAID with Hard Drive Passwords If you are using a hard-drive security option available in system setup (see page 104), you should not use a RAID configuration. Using a RAID configuration requires that the hard drive password be cleared to allow data access. RAID Level 1 RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the primary drive, the data is then duplicated—or mirrored—on the other drive. A RAID level 1 configuration sacrifices high-data access rates for its data redundancy advantages. Setting Up and Using Your Computer 25

segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1 serial ATA RAID configured for RAID level 1 segment 1 duplicated segment 2 duplicated segment 3 duplicated segment 4 duplicated segment 5 duplicated segment 6 duplicated hard drive 2

If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB on which to store data. Configuring Your Computer for RAID You may want to configure your computer for RAID at some point, if you did not select a RAID configuration when you purchased your computer. You must have at least two hard drives installed in your computer to set up a RAID configuration. For instructions on how to install a hard drive, see "Hard Drive" on page 79. You can use one of two methods to configure RAID hard drive volumes. One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix Storage Console, and this method is performed after you have installed the operating system and the Intel Matrix Storage Console. Both methods require that you set your computer to RAID-enabled mode before starting any of the RAID configuration procedures in this document. Setting Your Computer to RAID-Enabled Mode 1 Enter system setup (see page 103). 2 Press the up- and down-arrow keys to highlight Drives, and press <Enter>. 3 Press the up- and down-arrow keys to highlight SATA Operation, and press <Enter>. 26 Setting Up and Using Your Computer 4 Press the left- and right-arrow keys to highlight RAID On, press <Enter>, and then press <Esc>. NOTE: For more information about RAID options, see "System Setup Options" on page 104. 5 Press the left- and right-arrow keys to highlight Save/Exit, and press <Enter> to exit system setup and resume the boot process. Configuring Your Computer for RAID Using the Intel® RAID Option ROM Utility NOTE: Although any size drives may be used to create a RAID configuration when using the Intel RAID Option ROM utility, ideally the drives should be of equal size. In a RAID level 1 configuration, the size of the configuration will be the smaller of the two drives used. Creating a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see page 26). 2 Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility. 3 Use the up- and down-arrow keys to highlight Create RAID Volume and press <Enter>. 4 Enter a RAID volume name or accept the default and press <Enter>. 5 Use the up- and down-arrow keys to select RAID1(Mirror) and press <Enter>. 6 If there are more than two hard drives available, press the up- and down-arrow keys and spacebar to select the two drives you want to use to make up your volume, and then press <Enter>. 7 Select the desired capacity for the volume, and press <Enter>. The default value is the maximum available size. 8 Press <Enter> to create the volume. 9 Press <y> to confirm that you want to create the RAID volume. 10 Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen. 11 Use the up- and down-arrow keys to select Exit and press <Enter>. 12 Install the operating system (see "Using Microsoft® Windows® XP System Restore" on page 55). Deleting a RAID Volume NOTE: When you perform this operation, all data on the RAID drives will be lost. NOTE: If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM utility, your computer will become unbootable. 1 Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility. 2 Use the up- and down-arrow keys to highlight Delete RAID Volume, and press <Enter>. Setting Up and Using Your Computer 27 3 Use the up- and down-arrow keys to highlight the RAID volume you want to delete, and press <Delete>. 4 Press <y> to confirm the deletion of the RAID volume. 5 Press <Esc> to exit the Intel RAID Option ROM utility. Configuring Your Computer for RAID Using the Intel Matrix Storage Manager If you already have one hard drive with the operating system installed on it, and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data, you need to use the migrating option for a RAID level 1 configuration (see page 29). Create a RAID level 1 volume only when you already have a two-hard drive computer configured into a volume, but you still have some space left on the volume that you want to designate as a second RAID volume. Creating a RAID Level 1 Configuration NOTE: When you perform this operation, all data on the RAID drives will be lost. 1 Set your computer to RAID-enabled mode (see page 26). 2 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel® Storage Utility. NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled mode (see page 26). 3 On the Actions menu, select Create RAID Volume to launch the Create RAID Volume Wizard. 4 Click Next at the first screen. 5 Confirm the volume name, select RAID 1 as the RAID level, and then click Next to continue. 6 On the Select Volume Location screen, click the first hard drive you want to use to create your RAID level 1 volume, and then click the right arrow. Click a second hard drive until two drives appear in the Selected window, and then click Next. 7 In the Specify Volume Size window, select the Volume Size desired and click Next. 8 Click Finish to create the volume, or click Back to make changes. 9 Follow Microsoft Windows procedures for creating a partition on the new RAID volume. Deleting a RAID Volume NOTE: While this procedure deletes the RAID 1 volume, it also splits the RAID 1 volume into two non RAID hard drives with a partition, and leaves any existing data files intact. 1 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel Storage Utility. 28 Setting Up and Using Your Computer 2 Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume. 3 On the Delete RAID Volume Wizard screen, click Next. 4 Highlight the RAID volume you want to delete in the Available box, click the right-arrow button to move the highlighted RAID volume into the Selected box, and then click Next. 5 Click Finish to delete the volume. Migrating to a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see page 26). 2 Click the Start button and point to All Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel Storage Utility. NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled mode (see page 26). 3 On the Actions menu, click Create RAID Volume From Existing Hard Drive to launch the Migration Wizard. 4 Click Next on the first Migration Wizard screen. 5 Enter a RAID volume name or accept the default. 6 From the drop-down box, select RAID 1 as the RAID level. NOTE: Select the hard drive that you want to use as your source hard drive (it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume). 7 On the Select Source Hard Drive screen, double-click the hard drive from which you want to migrate, and click Next. 8 On the Select Member Hard Drive screen, double-click the hard drive to select the member drive that you want to act as the mirror in the configuration, and click Next. 9 On the Specify Volume Size screen, select the volume size you want, and click Next. NOTE: In step 10, all data contained on the member drive will be removed. 10 Click Finish to start migrating, or click Back to make changes. You can use your computer normally during migration process. Rebuilding a Degraded RAID Level 1 Configuration If your computer has reported a degraded RAID level 1 volume, you can manually rebuild the computer’s redundancy mirror to a new hard drive: 1 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel Storage Utility. 2 Right-click the available hard drive to which you want to rebuild the RAID level 1 volume, and click Rebuild to this Disk. 3 You can use your computer while the computer is rebuilding the RAID level 1 volume. Setting Up and Using Your Computer 29 Hyper-Threading NOTE: Not all processors support hyper-threading technology. Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. To determine if your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 103. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. 30 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem. • If an error message occurs in a program, see the program’s documentation. Battery Problems CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 95). If the battery still does not work properly, contact Dell (see page 114). Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Solving Problems 31 TEST THE DRIVE — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. CLEAN THE DRIVE O R DISK — See "Cleaning Your Computer" on page 110. CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 54. RUN THE DELL DIAGNOSTICS — See page 51. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. ADJUST THE WINDOWS VOLUME CONTROL — • Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. • Ensure that the sound is not muted by clicking any boxes that are checked. CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 43. Problems writing to a CD/DVD-RW drive CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING T O A CD/DVD-RW DISC — Search for the keyword standby in Windows Help. 32 Solving Problems Hard drive problems RUN CHECK DISK — 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE JACK — CONNECT THE MODEM DIRECTLY T O THE TELEPHONE WALL JACK — US E A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) Solving Problems 33 VERIFY THAT THE MODEM I S COMMUNICATING WITH WINDOWS — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. ENSURE THAT YOU ARE CONNECTED T O THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A FILENAME CANNOT CONTAIN ANY O F THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames. A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. drive letter :\ I S NOT ACCESSIBLE. TH E DEVICE I S NOT READY — The drive cannot read the disk. Insert a disk into the drive and try again. INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD. NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer. 34 Solving Problems NO T ENOUGH MEMORY O R RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. OPERATING SYSTEM NOT FOUND — Contact Dell (see page 114). Media Card Reader Problems NO DRIVE LETTER I S ASSIGNED — When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader. To manually assign a drive for the Media Card Reader: 1 Right-click My Computer and select Manage. 2 Select the Disk Management option. 3 Right-click the corresponding drive letter in the right pane that needs to be changed. 4 Select Drive Letter and Paths. 5 From the drop-down list, select the new drive letter assignment for the Media Card Reader. 6 Click OK to confirm your selection. NOTE: Each slot in the Media Card Reader is mapped to a drive letter. A Media Card Reader slot only appears as a mapped drive when a media card is installed in it. If you attempt to access a drive that is mapped to an empty Media Card Reader slot, you are prompted to insert media. FLEXBA Y DEVICE I S DISABLED — There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the BIOS setup. Solving Problems 35 Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 57), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. • Remove keyboard extension cables and connect the keyboard directly to the computer. TEST THE KEYBOARD — Connect a properly working keyboard to the computer; then try using the keyboard. RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 54. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. The computer does not start up CHECK THE DIAGNOSTIC LIGHTS — See page 47. ENSURE THAT THE POWER CABLE I S FIRMLY CONNECTED T O TH E COMPUTER AND T O TH E ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. 36 Solving Problems A program stops responding EN D THE PROGRAM — 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program. A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Solving Problems 37 Other software problems CHECK THE SOFTWARE DOCUMENTATION O R CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK U P YOUR FILES IMMEDIATELY US E A VIRUS-SCANNING PROGRAM T O CHECK THE HARD DRIVE , FLOPPY DISKS, O R CDS SAVE AND CLOSE ANY OPEN FILES O R PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 67). • Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 51). 38 Solving Problems I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see page 67). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 65. • Run the Dell Diagnostics (see page 51). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CLEAN THE MOUSE — For instructions on cleaning the mouse, see "Mouse" on page 111. CHECK THE MOUSE CABLE — 1 Remove mouse extension cables, if used, and connect the mouse directly to the computer. 2 Reconnect the mouse cable as shown in the setup diagram for your computer. RESTART THE COMPUTER — 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer. 4 Start the computer. TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. CHECK THE MOUSE SETTINGS — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. REINSTALL THE MOUSE DRIVER — See "Reinstalling Drivers" on page 53. RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 54. Solving Problems 39 Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device. CHECK THE NETWORK LIGHTS ON THE BACK O F THE COMPUTER — If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 101. RESTART THE COMPUTER AND LOG ON T O THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 54. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. I F THE POWER LIGHT I S GREEN AND THE COMPUTER I S NOT RESPONDING — See "Diagnostic Lights" on page 47. I F THE POWER LIGHT I S BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. 40 Solving Problems I F THE POWER LIGHT I S OFF — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. • Ensure that the electrical outlet is working by testing it with another device, such as a lamp. • Ensure that the main power cable and front panel cable are securely connected to the system board (see page 65). I F THE POWER LIGHT I S STEADY AMBER — A device might be malfunctioning or incorrectly installed. • Remove and then reinstall the memory modules (see page 67). • Remove and then reinstall any cards (see page 69). I F THE POWER LIGHT I S BLINKING AMBER — The computer is receiving electrical power, but an internal power problem might exist. • Ensure that the voltage selection switch is set to match the AC power at your location (if applicable). • Ensure that the processor power cable is securely connected to the system board (see page 65). ELIMINATE INTERFERENCE — Some possible causes of interference are: • Power, keyboard, and mouse extension cables • Too many devices on a power strip • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER I S TURNED ON Solving Problems 41 CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 13). TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VERIFY THAT THE PRINTER I S RECOGNIZED B Y WINDOWS — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information. UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS — • See the scanner documentation for cable connection information. • Ensure that the scanner cables are securely connected to the scanner and the computer. 42 Solving Problems VERIFY THAT THE SCANNER I S RECOGNIZED B Y MICROSOFT WINDOWS — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card. ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector. TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. Solving Problems 43 REINSTALL THE SOUND DRIVER — See "Reinstalling Drivers" on page 53. RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 54. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 59). ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: See the monitor documentation for troubleshooting procedures. If the screen is blank CHECK THE MONITOR CABLE CONNECTION — • Ensure that the graphics cable is connected as shown on the setup diagram for your computer. • If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. • Swap the computer and monitor power cables to determine if the power cable is defective. • Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CHECK THE DIAGNOSTIC LIGHTS — See page 47. 44 Solving Problems If the screen is difficult to read CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. ROTATE THE MONITOR T O ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click the Start button, click Control Panel, and then click Appearance and Themes. 2 Click Display and click the Settings tab. 3 Try different settings for Screen resolution and Color quality. Solving Problems 45 46 Solving Problems Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Your computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you troubleshoot problems (see page 59). When the computer starts normally, the lights flash. After the computer starts successfully, all four lights turn off. If the computer malfunctions, the color and sequence of the lights identify the problem. Light Pattern Problem Description Suggested Resolution

The computer is in a normal "off" condition or a possible pre-BIOS failure has occurred. The diagnostic lights turn off after the system successfully boots to the operating system. NOTE: If all of the diagnostic lights are off and the system does not start, there may be a problem with the power supply or with the processor. Plug the computer into a working electrical outlet Also see "Power Problems" in your Owner’s Manual.

A processor failure was detected. Contact Dell for technical assistance.

Memory modules are detected, but a memory failure has occurred. • If you have two or more memory modules installed, remove the modules, reinstall one module (see ""Installing Memory" on page 67"), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 67). • If the problem persists, contact Dell for technical assistance.

Advanced Troubleshooting 47 Light Pattern Problem Description Suggested Resolution A possible graphics failure has occurred. If the problem persists, contact Dell for technical assistance.

A possible floppy drive or hard drive failure has occurred. Reseat all power and data cables and restart the computer.

A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. No memory modules are detected. • If you have two or more memory modules installed, remove the modules, reinstall one module (see "Installing Memory" on page 67), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 67). • If the problem persists, contact Dell for technical assistance.

Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no special memory module/memory connector placement requirements exist (see "DDR2 Memory Overview" on page 66). • Verify that the memory modules that you are installing are compatible with your computer (see "DDR2 Memory Overview" on page 66). • If the problem persists, contact Dell for technical assistance.

48 Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine whether a conflict exists by removing a card and restarting the computer (see "Cards" on page 69). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Compatibilities" in your computer Owner's Manual). 4 If the problem persists, contact Dell for technical assistance. Another failure has occurred. • Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see "System Board Components" on page 65). • If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that it is functioning properly. • The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see "System Setup" on page 103) to make sure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell for technical assistance. Advanced Troubleshooting 49 Light Pattern Problem Description Suggested Resolution

During normal operation, all of the diagnostic lights turn on and then turn off before the system starts. If all four diagnostic lights stay on and the power button remains amber, a possible processor power or connection error has occurred. NOTE: If all of the diagnostic lights turn on then off and the system does not start, there may be a problem with the power supply or with the processor. For other possible solutions, see "Power Problems" in your Owner's Manual. If the system does not start, plug the computer into a working electrical outlet. Also see "Power Problems" in your Owner’s Manual. Unplug the power supply and check the 4-pin processor power cable connection (see "System Board Components" on page 65). If there are no power problems and the system does not start, contact Dell for technical assistance.

50 Advanced Troubleshooting Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 31) and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press <F12> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see page 57) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 51). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Custom Test Tests a specific device. You can customize the tests you want to run. Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see page 114). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. Advanced Troubleshooting 51 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device. 52 Advanced Troubleshooting Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver. Advanced Troubleshooting 53 Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager. 4 Double-click the type of device for which you are installing the driver. 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 Click Install from a list or specific location (Advanced) and click Next. 8 Click Browse and browse to the location to which you previously extracted the driver files. 9 When the name of the appropriate driver appears, click Next. 10 Click Finish and restart your computer. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. Restoring Your Operating System You can restore your operating system in the following ways: • Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. 54 Advanced Troubleshooting Using Microsoft® Windows® XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 53) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Advanced Troubleshooting 55 Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Using Dell™ PC Restore by Symantec NOTE: Dell PC Restore is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer— including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. To use PC Restore: 1 Turn on the computer and watch the keyboard status lights. 2 Immediately upon seeing the lights flash, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step. 3 On the next screen that appears, click Restore. 4 On the next screen, click Confirm. The restore process takes approximately 6–10 minutes to complete. 56 Advanced Troubleshooting 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state. To remove PC Restore: 1 Log on to the computer as a local administrator. 2 In Windows Explorer, go to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as administrator. Click Quit, and then log on as a local administrator. NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete. 4 Click OK to remove the PC Restore partition on the hard drive. 5 Click Yes when a confirmation message appears. The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. 6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window. 8 Restart the computer. Advanced Troubleshooting 57 58 Advanced Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" (see page 57) and "Before Working Inside Your Computer" (see page 58). • You have read the safety information in your Dell™ Product Information Guide. NOTE: Unless otherwise noted, a component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1 Shut down the operating system: a Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. b In the Turn off computer window, click Turn off. The computer turns off after the operating system shutdown process finishes. 2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds. Removing and Installing Parts 57 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1 Turn off your computer (see page 57). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network port or device. 2 Disconnect any telephone or telecommunication lines from the computer. 3 Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. 4 Remove the computer cover (see page 62). NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components. 58 Removing and Installing Parts

Front View of the Computer 11 10 9 8 7 6 1 2 3 4 5

1 cover latch release Use this latch to remove the cover. See "Removing the Computer Cover" on page 62. 2 CD/DVD activity light The drive light is on when the computer reads data from the CD or DVD drive. 3 CD/DVD eject button Press to eject a disk from the CD or DVD drive. 4 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader. For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20. Removing and Installing Parts 59 5 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup Options" on page 104 for more information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards. 6 hard-drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as a CD player is operating. 7 vents For adequate cooling, do not block any of the vents. NOTICE: Ensure that there is a minimum of two inches of space between all vents and any object near these vents. NOTICE: Keep the vent area clean and dust-free to ensure that the system is adequately ventilated. Use only a dry cloth to clean the vent area to avoid water damage to the system. 8 power button Press to turn on the computer. NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutdown. 9 headphone connector Use the headphone connector to attach headphones and most kinds of speakers. 10 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights" on page 47. 11 Service Tag Use to identify your computer when you access the Dell Support website or call technical support. 60 Removing and Installing Parts Back View of the Computer 1 2 3 4 5 6 1 power connector Insert the power cable. 2 sound card connectors (3) • Line-in connector — Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. • Line-out connector — Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. • Microphone connector — Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. 3 USB 2.0 connectors (4) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices. Removing and Installing Parts 61 4 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network port or your network or broadband device. Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network connector card, use the connector on the card. It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation. 5 VGA video connector If your monitor has a VGA connector, plug it into the VGA connector on the computer. 6 card slots Access connectors for any installed PCI cards (two slots) and a x1 PCI Express card. NOTE: Although your computer has 4 card slot openings, it supports a maximum of 3 cards; the bottom slot cannot be used. Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. 1 Follow the procedures in "Before You Begin" on page 57. NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space. NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the surface on which it is resting. 2 Lay your computer on its side with the computer cover facing up. 3 Pull back the cover release latch located on the top panel. 62 Removing and Installing Parts

cover latch release computer cover back of computer bottom hinges

4 Locate the three hinge tabs on the bottom edge of the computer. 5 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location. Removing and Installing Parts 63 Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. power supply system board CD or DVD drive *floppy drive hard drive bay for optional second hard drive *May not be present on all computers. 64 Removing and Installing Parts

System Board Components memory module connectors (1, 2) processor power connector processor and heat sink connector SATA connectors (SATA-0 and SATA-1) front panel I/O connector main power connector IDE drive connector

floppy drive connector (FLOPPY) fan connector (CPU FAN) clear CMOS jumper (RTCRST) Memory battery socket (BATTERY) password jumper (PSWD) FlexBay USB connector PCI Express x1 card connector PCI card connectors

If your computer only has one memory module installed on the system board, you can increase your computer memory by installing an additional memory module. Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Specifications" on page 99. Removing and Installing Parts 65 DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. See the label on the module to determine the module’s capacity. NOTE: Always install DDR2 memory modules in the order indicated on the system board. The recommended memory configuration consists of a pair of matched memory modules installed in DIMM connectors 1 and 2 NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported. • If you install mixed pairs of DDR2 400-MHz (PC2-3200) and DDR2 533-MHz (PC2-4300) memory, the modules function at the slower installed speed. • Be sure to install a single memory module in DIMM connector 1, the connector closest to the processor, before you install a module in the other connector. 1 2 matched pair of memory modules in DIMM connectors 1 and 2 NOTE: Memory purchased from Dell is covered under your computer warranty. 66 Removing and Installing Parts NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 57. 2 Press out the securing clip at each end of the memory module connector. memory connector closest to processor securing clips (2) connector 3 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2) crossbar Removing and Installing Parts 67 NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 4 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 5 Replace the computer cover. See "Replacing the Computer Cover" on page 96. NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 6 Connect your computer and devices to electrical outlets, and turn them on 7 When a message appears stating that memory size has changed, press <F1> to continue. 8 Log on to your computer. 9 Right-click the My Computer icon and click Properties. 10 Click the General tab. 11 To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Removing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 57. 2 Press out the securing clip at each end of the memory module connector. 3 Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. 68 Removing and Installing Parts Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Two PCI card slots • One PCI Express x1 card slot PCI card PCI Express x1 card PCI Express x1 card slot If you are installing or replacing an expansion card, follow the procedures in the next section. If you are removing but not replacing an expansion card, see "Removing an Expansion Card" on page 72. If you are replacing a card, remove the current driver for the card from the operating system. Removing and Installing Parts 69 Installing an Expansion Card 1 Follow the procedures in "Before You Begin" on page 57. release tab card retention door alignment bar alignment guide filler bracket 2 Gently push the release tab on the inside of the card retention door to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5. 4 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector. 5 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. 70 Removing and Installing Parts

not fully seated card fully seated card alignment guide alignment bar 7 Before you close the card retention door, ensure that: bracket within slot bracket caught outside of slot

• The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. release tab card retention door Removing and Installing Parts 71 8 Close the card retention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 10 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 11 If you installed a sound card: a Enter system setup, select Audio Controller, and then change the setting to Off (see page 103). b Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel. 12 If you installed an add-in network adapter and want to disable the integrated network adapter: a Enter system setup, select Network Controller, and then change the setting to Off (see page 103). b Connect the network cable to the add-in network adapter’s connectors. Do not connect the network cable to the integrated connector on the back panel. 13 Install any drivers required for the card as described in the card documentation. Removing an Expansion Card 1 Follow the procedures in "Before You Begin" on page 57. 2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 114). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 4 Close the card retention door by snapping it into place to secure the cards. 72 Removing and Installing Parts NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 5 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 6 Remove the card’s driver from the operating system. 7 If you removed a sound card: a Enter system setup, select Audio Controller, and then change the setting to On (see page 103). b Connect external audio devices to the audio connectors on the back panel of the computer. 8 If you removed an add-in network connector: a Enter system setup, select Network Controller, and then change the setting to On (see page 103). b Connect the network cable to the integrated connector on the back panel of the computer. Drive Panels CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing and Installing Parts 73 Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 57. sliding plate lever sliding plate drive panel 2 Grasp the sliding plate lever and push it towards the base of the computer until the drive panel snaps open. NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives. 3 Pivot the drive panel outward and lift it from its side hinges. 4 Set the drive panel aside in a secure location. 74 Removing and Installing Parts

Removing the Drive-Panel Insert drive panel drive-panel insert 1 Remove the drive panel. drive-panel insert latch

2 Press the drive-panel insert latch inwards to unlatch it from the drive panel. 3 Pivot the drive-panel insert out and away from the drive panel. 4 Set the drive-panel insert aside in a secure location. Replacing the Drive-Panel Insert drive panel drive-panel insert latch drive-panel insert tab

center drive-panel tab drive-panel insert

1 Slide the drive-panel insert tab under the center drive-panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert latch over the corresponding tab on the drive panel. Removing and Installing Parts 75 Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 57. sliding plate lever sliding plate drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until it snaps into place on the front panel. 4 Grasp the sliding plate lever and pull it towards the top of the computer, snapping it into the closed position to secure the drive panel. Drives Your computer supports a combination of these devices: • Up to two serial ATA hard drives • One FlexBay drive (floppy drive or Media Card Reader) • Up to two CD or DVD drives 76 Removing and Installing Parts CD/DVD drive(s) FlexBay for optional floppy drive or Media Card Reader hard drive bay for second hard drive (optional) Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA1" on the system board. IDE Drive Addressing When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is the master or boot device (drive 0), and the device attached to the middle connector on the interface cable is the slave device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting. Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board. Removing and Installing Parts 77 Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do not use a colored stripe) goes to the pin-1 end of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened “1” printed directly on the board or card. NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both. Serial ATA Connector interface cable interface connector Power Cable Connector To connect a drive using the power cable, locate the power input connector on the system board. power cable power input connector 78 Removing and Installing Parts


FREE ENGLISH PDF

OPERATING INSTRUCTIONS

USER GUIDE - USER MANUAL

OWNER GUIDE - OWNER MANUAL

REFERENCE GUIDE - REFERENCE MANUAL

INSTRUCTION GUIDE - INSTRUCTION MANUAL

Leave a Reply