D-LINK DES-1228P (01) PDF MANUAL


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PDF Content Summary: DES-1228P 24-Port 10/100Mbps PoE Web Smart Switch with 4-Port 10/100/1000Base-T and 2-Port Combo SFP User Manual V1.20 TABLE OF CONTENTS About This Guide................................................................................. 1 Purpose ............................................................................................ 1 Terms/Usage .................................................................................... 1 Introduction.......................................................................................... 2 Gigabit Ethernet Technology........................................................... 2 Fast Ethernet Technology ................................................................ 3 Switching Technology ..................................................................... 4 Power over Ethernet (PoE) .............................................................. 4 Features............................................................................................ 5 Technical Specifications .................................................................. 6 Unpacking and Installation ................................................................ 11 Unpacking...................................................................................... 11 Installation ..................................................................................... 11 Rack Mounting........................................................................... 12 Connecting Network Cables ...................................................... 13 AC Power................................................................................... 14 Identifying External Components ...................................................... 15 Front Panel..................................................................................... 15 Rear Panel...................................................................................... 17 Understanding LED Indicators ...................................................... 17 Power and System LEDs ............................................................... 18 Configuration..................................................................................... 22 Supported web browsers ................................................................ 22 i Installing the SmartConsole Utility................................................ 22 SmartConsole Utility Features....................................................... 23 Menu Toolbar............................................................................. 23 Discovery List............................................................................ 25 Monitor List ............................................................................... 26 Device Setting............................................................................ 28 Web-based Utility .......................................................................... 30 Login.......................................................................................... 30 Tool Menu.................................................................................. 32 Setup Menu.................................................................................... 33 System > System Setting ........................................................... 34 System > Trap Setting................................................................ 35 System > Port Setting................................................................. 37 System > SNMP Setting ............................................................ 38 System > Password Access Control........................................... 40 Configuration > 802.1Q VLAN ................................................. 40 Configuration > Trunking .......................................................... 43 Configuration > IGMP Snooping............................................... 43 Configuration > 802.1D Spanning Tree..................................... 47 Configuration > Port Mirroring.................................................. 49 Configuration > LLDP............................................................... 50 Power over Ethernet (PoE) > PoE Port Setting.......................... 50 Power over Ethernet (PoE) > PoE System Setting..................... 52 QoS > 802.1p Default Priority ................................................... 52 Security > Safeguard Engine...................................................... 53

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Security > Broadcast Storm Control .......................................... 54 Security > 802.1X Setting.......................................................... 54 Security > Mac Address Table > Static Mac ............................. 56 Security > Mac Address Table > Dynamic Forwarding Table .. 57 Monitoring > Statistics............................................................... 58

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ABOUT THIS GUIDE Thank you and congratulations on your purchase of the DES-1228P 24-Port 10/100Mbps Fast Ethernet + 4 10/100/1000Base-T Ports and 2 Combo SFP PoE Web-Smart Switch. This device integrates 1000Mbps Gigabit Ethernet, 100Mbps Fast Ethernet and 10Mbps Ethernet network capabilities in a highly flexible package. Since Ports 1~24 of this Switch are Power over Ethernet (PoE) ports, it will automatically detect the presence of IEEE 802.3af compliant devices and will provide power through these PoE ports. The Switch provides up to 15.4Watts per port and can be connected to WLAN access points, IP phones, video cameras, and other PD devices. The Switch will automatically detect the network appliance's requirements, and the Switch will supply the required power current to each appliance. Purpose This guide will show you how to install and use the configuration functions of the DES-1228P Web-Smart Switch step-by-step. Terms/Usage In this guide, the term “Switch” (first letter capitalized) refers to the DES-1228P Smart Switch, and “switch” (first letter lower case) refers to other Ethernet switches. Some technologies refer to terms “switch”, “bridge” and “switching hubs” interchangeably, and both are commonly accepted for Ethernet switches.

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INTRODUCTION This chapter will describe the features of the DES-1228P and provide some background information about Ethernet/Fast Ethernet/Gigabit Ethernet switching technology. Gigabit Ethernet Technology Gigabit Ethernet is an extension of IEEE 802.3 Ethernet utilizing the same packet structure, format, and support for CSMA/CD protocol, full duplex, and management objects, but with a tenfold increase in theoretical throughput of over 100-Mbps Fast Ethernet and a hundredfold increase over 10-Mbps Ethernet. Since it is compatible with all 10-Mbps and 100-Mbps Ethernet environments, Gigabit Ethernet provides a straightforward upgrade without wasting existing investments in hardware, software, or trained personnel. The increased speed and extra bandwidth offered by Gigabit Ethernet is essential to help solving network bottlenecks that frequently develop as more advanced computer users and newer applications continue to demand greater network resources. Upgrading key components, such as backbone connections and servers to Gigabit Ethernet technology can greatly improve network response times as well as significantly speed up the traffic between subnets. Gigabit Ethernet enables fast optical fiber connections to support video conferencing, complex imaging, and similar data-intensive applications. Likewise, since data transfers occur 10 times faster than Fast Ethernet, servers outfitted with Gigabit Ethernet NIC’s are able to perform 10 times the number of operations in the same amount of time.

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In addition, the phenomenal bandwidth delivered by Gigabit Ethernet is the most cost-effective method to take advantage of today and tomorrow’s rapidly improving switching and routing internetworking technologies. And with expected advances in the coming years in silicon technology and digital signal processing that will enable Gigabit Ethernet to eventually operate over unshielded twisted-pair (UTP) cabling, outfitting your network with a powerful 1000-Mbps capable backbone/server connection which will create a flexible foundation for the next generation of network technology products. Fast Ethernet Technology The growing importance of LANs and the increasing complexity of desktop computing applications are fueling the need for high performance networks. A number of high-speed LAN technologies have been proposed to provide greater bandwidth and improve client/server response times. Among them, 100BASE-T (Fast Ethernet) provides a non-disruptive, smooth evolution from the current 10BASE-T technology. The non-disruptive and smooth evolution nature, and the dominating potential market base, virtually guarantees cost-effective and high performance Fast Ethernet solutions. 100Mbps Fast Ethernet is a standard specified by the IEEE 802.3 LAN committee. It is an extension of the 10Mbps Ethernet standard with the ability to transmit and receive data at 100Mbps, while maintaining the CSMA/CD Ethernet protocol. Since the 100Mbps Fast Ethernet is compatible with all other 10Mbps Ethernet environments, it provides a straightforward upgrade and utilizes existing investments in hardware, software, and personnel training.

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Switching Technology Another approach to push beyond the limits of Ethernet technology is the development of switching technology. A switch bridges Ethernet packets at the MAC address level of the Ethernet protocol transmitting among connected Ethernet or Fast Ethernet LAN segments. Switching is a cost-effective way of increasing the total network capacity available to users on a local area network. A switch increases capacity and decreases network loading by dividing a local area network into different segments, which won’t compete with each other for network transmission capacity. The switch acts as a high-speed selective bridge between the individual segments. The switch, without interfering with any other segments, automatically forwards traffic that needs to go from one segment to another. By doing this the total network capacity is multiplied, while still maintaining the same network cabling and adapter cards. Power over Ethernet (PoE) Power over Ethernet (PoE) integrates power and data onto one single cabling infrastructure, eliminating the need to have AC power available at all locations. Power and Data are integrated onto the same cable. Supporting category 5/5e up to 100 Meters, PoE will provide power to PoE compatible devices, such as IP telephones, wireless LAN access points, and IP security cameras.

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PoE is already widely adopted in the market, saving up to 50% of overall installation costs by eliminating the need to install separate electrical wiring and power outlets. Features ♦ Address Table: Supports up to 8K MAC address per device ♦ Supports a packet buffer of up to 128K Bytes ♦ 1-24 10/100M ports support up to 15.4W power which complies the IEEE802.3af Power over Ethernet standard. ♦ IGMP Snooping support ♦ IEEE802.1D Spanning Tree ♦ Support static Port Trunk ♦ IEEE802.3x flow control in full duplex mode ♦ Port Mirroring support ♦ IEEE802.1Q VLAN ♦ IEEE802.1p Priority Queues ♦ IEEE802.1x Port-based Access Control ♦ Supports Broadcast Storm Control ♦ Supports Static MAC setting ♦ D-Link Safeguard Engine support ♦ Supports Simple Network Management Protocol(SNMP) ♦ MIB support for: RFC1213 MIB II, Private MIB ♦ Supports DHCP client ♦ Supports Port setting for Speed, Duplex Mode

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♦ Easy configuration via Web Browser ♦ Easy setting via SmartConsole Utility ♦ Firmware backup and upload via Web GUI ♦ System reboot via Web GUI ♦ Provides parallel LED display for port status such as link/act, speed, etc. ♦ Reset configuration (hardware and Web GUI) Technical Specifications Key Components / Performance Switching Capacity 12.8Gbps 10M: 14,880 pps

Max. Forwarding Rate 100M: 148,809 pps 1G: 1,488,095 pps

Forwarding Mode Store and Forward Packet Buffer memory 128K Bytes SDRAM for CPU 8M Bytes Flash Memory Prom 2M Bytes Port Functions - 24 x 10/100BaseT ports

LAN - Compliant with the following standards: IEEE 802.3 compliance

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Combo ports in the front panel 1. IEEE 802.3u compliance 2. Supports Full-Duplex operations at 10/100Mbps, and 1000Mbps only on SFP ports - 2 Combo 1000Base-T/SFP ports -1000Base-T ports compliant to the following standards: 1. IEEE 802.3 compliance 2. IEEE 802.3u compliance 3. IEEE 802.3ab compliance 4. Support Full-Duplex operations - SFP Transceivers Supported: 1. DEM-310GT (1000BASE-LX) 2. DEM-311GT (1000BASE-SX) 3. DEM-314GT (1000BASE-LH) 4. DEM-315GT (1000BASE-ZX) 5. DEM-312GT2 (1000BASE-SX), up to 2km 6. DEM-210 (100BASE-FX), up to 2km, Multi-Mode 7. DEM-211 (100BASE-FX), up to 15km, Single-Mode -WDM Transceivers Supported: 1. DEM-330T (TX-1550/RX-1310nm), up to 10km, Single-Mode 2. DEM-330R (TX-1310/RX-1550nm), up to 10km, Single-Mode 3. DEM-331T (TX-1550/RX-1310nm), up to 40km, Single-Mode

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1000Mbps Copper ports in the front panel Power over Ethernet 4. DEM-331R (TX-1310/RX-1550nm), up to 40km, Single-Mode - Compliant to following standards: 1. IEEE 802.3z compliance 2. IEEE 802.3u compliance 2 1000Base-T ports 1000Base-T ports compliant to following standards: 1. IEEE 802.3 compliance 2. IEEE 802.3u compliance 3. IEEE 802.3ab compliance 4. Support Full-Duplex operations

PoE Capable Ports Port 1-24 1. Supplies power to PD device up to 15.4W per port, meeting IEEE802.3af standards and more sufficiently is able to provide power to PD devices 2. Power Budget: 170W max 3. Auto discovery feature, automatically

PoE Specification recognize the connection of PD device and immediately sends power to it 4. Auto disable port if the port current is over 350mA while other ports remain active 5. Active circuit protection, automatically disables the port if there is a short while other ports remain active

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6. Provide the power following the classification below Class Usage Minimum power levels at output of PSE 0 Default 15.4W 1 Optional 4.0W 2 Optional 7.0W 3 Optional 15.4W 4 Reserved 15.4W 7. DES-1228P follow the PSE pinout standard of Alternative A which is sending out power over number 1,2,3,6 pins of 8 wires of CAT5 UTP cable Chassis Dimensions 19-inch, 1U Rack-mount size 440mm x 210mm x 44mm Reset button on the front panel A factory reset button x 1 Physical & Environment AC input 100~240 VAC, 50/60Hz Internal universal power supply Operation Temperature 0~40°C Storage Temperature -10~70°C

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Humidity Operation: 10%~90% RH Storage: 5%~90% RH Power consumption 222 watts Heat Dissipation 750.2 btu/hr MTBF 149,676 (hours) Emission (EMI) and Safety Certifications EMI-EMC Compliance: FCC class A, CE Class A, VCCI Class A Safety Compliance: cUL, UL

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UNPACKING AND INSTALLATION This chapter provides unpacking and installation information for the Web-Smart Switch. Unpacking Carefully unpack the contents of the Web-Smart Switch from the box and locate the following items: One DES-1228P Web-Smart Switch One AC power cord, suitable for the local electrical power voltage requirements Four rubber feet to be used for shock cushioning Screws and two mounting brackets CD-Rom with the SmartConsole Utility application, which includes the full User’s Guide Quick Installation Guide If any item is found missing or damaged, please contact the reseller for replacement. Installation The site chosen for installation greatly affects the Web-Smart Switch’s performance. When installing, consider the following points: Install the Switch in a fairly cool and dry place. Technical Specifications such as operating temperatures and other important information can be found on page 8 of this manual.

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Install the Switch in a site free from strong electromagnetic field generators (such as motors), vibration, dust, and direct exposure to sunlight. Leave at least 10cm (about 4 inches) of space to the front and rear of the Switch for ventilation. Install the Switch on a sturdy, level surface that can support its weight, or in an EIA standard-size equipment rack. For information on rack installation, see the next section, Rack Mounting. When installing the Switch on a level surface, attach the rubber pads (feet) to the bottom. The rubber feet cushion the switch and helps protect the case from scratches. Figure 1 – Attach the adhesive rubber pads to the bottom Rack Mounting The Switch can be mounted in an EIA standard-size, 19-inch rack or chassis, which can be placed in a wiring closet with other equipment. Attach the mounting brackets to both sides of the Switch (one on each side), and secure them with the provided screws.

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Figure 2 – Attach the mounting brackets to the Switch Use the screws provided with the equipment rack or chassis to mount the Switch in the rack. Figure 3 – Mount the Switch in the rack or chassis Connecting Network Cables The DES-1228P has 24 ports that support 10/100Mbps Fast Ethernet; it also has 4 10/100/1000Base-T Ports and 2 Combo SFPs. Each port on the DES-1228P supports Auto-MDI/MDI-X. Auto-MDI/MDI-X is a feature that enables the switch to auto sense what kind of cable is used on a port (straight or crossover). This allows any type of cables to be used with the switch regardless of what device is being connected.

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AC Power The Switch utilizes an AC power supply 100~240V AC, 50~60Hz. The power switch is located at the rear of the unit adjacent to the AC power connector and the system fan. The switch’s power supply will adjust to the local power source automatically and may be turned on without having any or all LAN segment cables connected.

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IDENTIFYING EXTERNAL COMPONENTS This chapter describes the front panel, rear panel, and LED indicators of the Switch. Front Panel The figure below shows the front panel of the Switch. Figure 4 – Front panel of the 28-port Web-Smart Switch LED Indicator: Comprehensive LED indicators display the status of the switch and the network (see the Understanding LED Indicators section). 10/100 BASE-TX Twisted Pair Ports (Port 1~24) The DES-1228P is equipped with 24 Fast Ethernet twisted pair ports that are auto-negotiable 10/100Mbps and also support auto MDI/MDIX crossover detection. All these 24 ports can operate in half- and full- duplex modes, and will be automatically activated when a compatible terminal is identified. The Switch will provide the power needed through the PoE port to the connected PD. For Legacy devices that are not yet compatible, the PoE port will not offer the power to these devices. This feature allows users to freely and safely mix legacy and Power over Ethernet compatible devices on their network.

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10/100/1000 BASE-T / Mini GBIC Combo Ports (Option Port 25~26) The Switch is also equipped with two combo 10/100/1000 Base-T / Mini GBIC ports, supporting optional 100BASE-FX or 1000BASE SX/LX Mini GBIC modules for fiber uplinks. 10/100/1000 BASE-T Twisted Pair Ports (Port 27~28) Finally there are 2 Gigabit twisted pair ports that are auto negotiable 10/100/1000Mbps with auto MDI/MDIX crossover detection support that can also operate in half- and full- duplex modes. Note: When a port is set to “Forced Mode”, the Auto MDI/MDIX is disabled.

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Rear Panel AC Power Connector

Figure 5 – Rear panel of the Switch AC Power Connector: Plug in the female connector of the provided power cord into this connector, and the male into a power outlet. Supported input voltages range from 100-240V AC, and 50-60Hz. Understanding LED Indicators The front panel LEDs provides instant status feedback and simplifies monitoring and troubleshooting tasks. Figure 6 – LED indicators of the Switch Reset button: The Reset button resets all configuration settings back to the factory

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default. Note: Be sure that to record all custom settings of the Switch before pressing the reset button. Resetting the Switch back to factory default settings will erase all custom configurations. Power and System LEDs Power LEDs On When the Power LED light is on, the Switch is receiving power. Off When the Power LED light is off, the power cord is not or improperly connected. CPU LEDs ( Management Indicator) Blinking When the CPU is working, the CPU LED is blinking. Off The CPU is idle. Ports 1 ~ 24 Status LEDs Link/Act On When the Link/Act LED light is on, the respective port is successfully connected to an Ethernet network. Blinking When the Link/Act LED is blinking, the port is transmitting or receiving data on the Ethernet network. Off No link.

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100Mbps On When the 100Mbps LED light is on, the respective port is connected to a 100Mbps Fast Ethernet network. Off When the respective port is connected to a 10Mbps Ethernet or no link. PoE Light When the Green light is on, the respective port is

Green providing 48V of power.

Off When the light is off, either the respective port is receiving power from an AC power source or no 802.3af PD is found. Red Light When the Red light is on, an error has occurred at the respective port. Option Ports 25~26 10/100/1000 Base-T / Mini-GBIC Status LEDs FX Link On When the FX Link LED light is on, the respective port is connected to a 100 or 1000Mbps Gigabit Ethernet network. Off No link or linking to copper ports.

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Link/Act On When the respective combo port is connected to a network, the Link/Act LED light is on. Blinking When the LED is blinking, the respective combo port is transmitting or receiving data on a network. Off No link. 1000Mbps On When the 1000Mbps LED light’s on, the respective port is connected to a 1000Mbps Gigabit Ethernet network. Off When the respective port is connected to a 100Mbps Fast Ethernet or no link. 100Mbps On When the 100Mbps LED lights on, the respective port is connected to a 100Mbps Fast Ethernet network. Off When the respective port is connected to a 1000Mbps Gigabit Ethernet network or no link. Ports 27~28 10/100/1000 Base-T LEDs Link/Act On When the Link/Act LED light is on, the respective port is successfully connected to an Ethernet network.

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Blinking When the Link/Act LED is blinking, the port is transmitting or receiving data on the Ethernet network. Off No link. 1000Mbps On When the 1000Mbps LED light is on, the respective port is connected to a 1000Mbps Gigabit Ethernet network. Off When the respective port is connected to a 10Mbps Ethernet or 100Mbps Fast Ethernet network, or no link. 100Mbps On When the 100Mbps LED light is on, the respective port is connected to a 100Mbps Fast Ethernet network. Off When the respective port is connected to a 10Mbps Ethernet or 1000Mbps Gigabit Ethernet network.

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CONFIGURATION Through a web browser, the features and functions of the DES-1228P Switch can be configured for optimum use. Supported web browsers The embedded Web-based Utility currently supports the following web browsers: • Microsoft Internet Explorer ver. 6.0, 5.5 • Mozilla ver. 1.7.12, 1.6 • Firefox ver. 1.5, 1.0.7 • Netscape ver. 8.0.4, 7.2 • Opera ver. 8.5, 7.6 • Safari ver. 2.0.2 Installing the SmartConsole Utility The SmartConsole Utility allows a user to monitor and configure multiple D-Link Web-Smart Switches from a workstation connected to the network. Follow these steps to install the SmartConsole Utility: 1. Insert the Utility CD in your CD-Rom Drive. 2. From the Start menu on the Windows desktop, choose Run. 3. In the Run dialog box, type D:\SmartConsole Utility\setup.exe (where D:\ represents the drive letter of your CD-Rom) and click OK. 4. Follow the on-screen instructions to install the utility program. 5. Upon completion, go to Program Files > SmartConsole Utility and execute the SmartConsole Utility.

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SmartConsole Utility Features The SmartConsole Utility is divided into four parts, a Menu Toolbar of functions at the top, Discovery List, Monitor List, and Device Setting. Figure 7 – SmartConsole Utility Menu Toolbar The Menu Toolbar in the SmartConsole Utility has four main tabs, File, View, Option, and Help. File includes: Monitor save, Monitor save as, Monitor load and Exit. • Monitor Save: To record the setting of the Monitor List as default for the next time the SmartConsole Utility is used. • Monitor Save As: To record the setting of the Monitor List in an appointed filename and file path.

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• Monitor Load: To manually load a Monitor List setting file. • Exit: To exit the SmartConsole Utility. View includes: View log and Clear Log functions, which provide trap setting list operations. • View Log: To show the event of the SmartConsole Utility and the device. • Clear Log: To clear all log entries. Option includes: Refresh Time and Group Interval functions. • Refresh time refreshes the monitoring time of the device. Choices include 15 secs, 30 secs, 1 min, 2 min and 5 min for selecting the monitoring time intervals. • Group Interval establishes the intervals (in seconds) that the Web-Smart Switch will be discovered in the SmartConsole Utility Discovery List. NOTE: If the Group Interval is set to 0, IGMP snooping must be disabled or else the Web-Smart Switch will not be discovered.

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Help includes: information About the SmartConsole Utility, such as the software version. Discovery List This is the list where all Web-Smart devices on the network are discovered. By pressing the Discovery button, all the Web-Smart devices are listed in the discovery list. Double click or press the Add to monitor list button to select a device from the Discovery List to the Monitor List. Definitions of the Discovery List features: MAC Address: Shows the device MAC Address. IP Address: Shows the current IP addresses of devices. Protocol version: Shows the version of the Utility protocol. Product Name: Shows the device product name. System Name: Shows the appointed device system name.

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DHCP: Uses a client/server model to obtain lease of an IP address from a DHCP server as part of the network boot process. Location: Shows where the appointed device location. Trap IP: Shows the IP where the Trap information will be sent. Subnet Mask: Shows the Subnet Mask set of the device. Gateway: Shows the Gateway set of the device. Group Interval: Shows the Group Interval of the device. Monitor List All Web-Smart devices in the Monitor List can be monitored, with Trap information available to be received for monitoring status information of the device. Definitions of the Monitor List functions and terms: S: Shows the system symbol of the Web-Smart device, represents the device system is inactive. IP Address: Shows the current IP address of the device. MAC Address: Shows the device MAC Address. Protocol version: Shows the version of the Utility protocol. Product Name: Shows the device product name. System Name: Shows the appointed device system name. DHCP: uses a client/server model to obtain lease of an IP address from a DHCP server as part of the network boot process. Location: Shows where the device is located. Trap IP: Shows the IP where the Trap to be sent. Subnet Mask: Shows the Subnet Mask set of the device. Gateway: Shows the Gateway set of the device.

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Group Interval: Shows the Group Interval of the device. View Trap: The view trap function receives trap events from the Web-Smart Switch. There is a light indicator following the “View Trap” button. A green light indicates that the monitor has not received any new traps, while a red light indicates that there are new traps received by the monitor available to view. (Figure 8) Figure 8 – View trap When the “View Trap” button is clicked, a Trap Information window will pop up, showing the trap information, such as Symbol, Time, Device IP and the Event occurred. (Figure 9) The symbol “ ” represents a new trap signal, and will disappear after the event record is reviewed (clicked). Figure 9 – Trap information Note: To receive Trap information, the switch must be configured with Trap IP and Trap Events, available from the Trap Setting menu. Add Item: Adds a device to the Monitor List manually, by entering the IP Address of the device to monitor.

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Delete Item: Deletes the device from the Monitor List. Device Setting Function buttons of the Device Setting section provide several options. Configuration Setting: In the Configuration Setting, the following settings are available: Product Name, MAC Address, IP Address, Subnet Mask, Gateway, Set Trap to (Trapping IP Address), System name, Location, Password and DHCP ON/OFF (OFF is default). After selecting the device from the Discovery List or Monitor List and pressing Configuration Setting, modify the information necessary and press “Set”. Figure 10 – Configuration Setting Password Change: To change the password, fill in the new and original password, and press “Set”. Figure 11 – Password Change This space has been intentionally reserved for notes:

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Firmware Upgrade: To update the device firmware, enter the firmware path and password (if necessary), and click “Start”.). Figure 12 – Firmware Upgrade Web Access: Double click the device in the Monitor List or select a device in the Monitor List and press the “Web Access” button to open the Web-based Utility. To see the list of web browsers the Web-based Utility supports, see Supported web browsers on page 22. DHCP Refresh: select a device in the Monitor List and press the “DHCP Refresh”, and enter the password (if applicable) to trigger the Web-Smart Switch to request an IP address from a DHCP Server. Figure 13 – DHCP Refresh

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Web-based Utility The DES-1228P Web-Smart Switch has a web browser GUI interface for configuring the Switch through a web browser. To see the list of web browsers the Web-based Utility supports, see Supported web browsers on page 22. A network administrator can manage, control and monitor the switch from the local LAN. This section indicates how to configure the Switch to enable its smart functions. Login In order to login and configure the switch via an Ethernet connection, the PC must have an IP address in the same range as the switch. For example, if the switch has an IP address of 192.168.0.1, the PC should have an IP address of 192.168.0.x (where x is a number between 2 and 254), and a subnet mask of 255.255.255.0. Open your web browser and enter 192.168.0.1 (the factory-default IP address) in the address box. Then press <Enter> (Figure 14) Figure 14 – Logging into the Switch’s (DHCP assigned) IP address The web configuration can also be accessed through the SmartConsole Utility. Open the SmartConsole Utility and double-click the switch as it appears in the Monitor List. This will automatically load the web configuration in your web browser. When the following logon box appears, enter "admin" for the password. Press Ok to enter the main configuration window. (Figure 15)

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Figure 15 – Log in screen Once you have successfully logged in, the device status page will appear. In the top right corner the user name (default ‘admin’) is displayed with the IP address of the Switch. Below this is a Logout option for use when the session is complete. Figure 16 – Device Status

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Tool Menu The Tool Menu offers global function controls such as Reset, Configuring Backup and Restoration, Firmware Backup and Upload, and System Reboot. Figure 17 – Tool Menu Reset: Provides a safe reset option for the Switch. All configurations will be reset to default. Figure 18 – Tool Menu > Reset Configure Backup and Restore: Allows the current configuration settings to be saved to a file (not including the password), and if necessary, to be restored from a backup. Figure 19 – Tool Menu > Configure Backup and Restore

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Firmware Backup and Upload: Allows for the firmware to be saved, or for an existing firmware file to be uploaded to the Switch. Figure 20 – Tool Menu > Firmware Backup and Upload System Reboot: Provides a safe way to reboot the system. Ensure the configuration has been saved, or all the changes you just made may be lost after system reboot. Figure 21 – Tool Menu > System Reboot Setup Menu All configuration options on the switch are accessed through the Setup menu on the left side of the screen (Figure22). Click on the setup item that you want to configure. The following sections describe in more detail each of the features and functions.

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Figure 22 –Setup Menu System > System Setting The System Setting includes IP Information and System information. There are two ways for the switch to attain IP: Static and DHCP (Dynamic Host Configuration Protocol). When using static mode, the IP Address, Subnet Mask and Gateway can be manually configured. When using DHCP mode, the Switch will first look for a DHCP server to provide it with an IP address, network mask, and default gateway before using the default or previously entered settings. By default the IP setting is static mode. By entering a System Name and System Location, the device can more easily be recognized through the SmartConsole Utility and in other Web-Smart devices on the LAN. The Login Timeout controls the idle time-out for security purposes, when there is no action in the Web-based Utility. When the Login Timeout expires, the Web-based Utility requires a re-login before using the Utility again. The Group

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Interval send IGMP v1 report packet by switch, it is for SmartConsole Utility to discovery our switch when we in IGMP protocol, zero means disable Group Interval, and 120~1225 means send IGMP v1 report according the value which unit is seconds. Figure 23 – System > System Setting System > Trap Setting By configuring the Trap Setting, it allows SmartConsole Utility to monitor specified events on this Web-Smart Switch. By default, Trap Setting is Disabled. When the Trap Setting is Enabled, enter the Destination IP address of the managing PC that will receive trap information.

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Figure 24 – System > Trap Setting System Event: Monitors the system’s trapping information. Device Bootup: Traps system boot-up information. Illegal Login: Traps events of incorrect password logins, recording the IP of the originating PC. Fiber Port Events: Monitors the fiber port status. Link Up/Link Down: Traps fiber connection information. Twisted pair Port Events: Monitors the copper cable port status. Link Up/Link Down: Traps copper connection information.

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System > Port Setting In the Port Setting page, the status of all ports can be monitored and adjusted for optimum configuration. By selecting a range of ports (“From Port” and “To Port”), the Speed can be set for all such ports, by clicking Apply. To refresh the information table to view the latest Link Status and Priority, press the Refresh button. Figure 25 – System > Port Setting Speed: Fiber connections can operate in Forced Mode settings (1000M Full), Auto, or Disable. Copper connections can operate in Forced Mode settings (100M Full, 100M Half, 10M Full, 10M Half), Auto, or Disable. The default setting for all ports is Auto. 100Base-FX Fiber supports 100M full/half force mode. NOTE: Be sure to adjust port speed settings appropriately after changing connected cable media types.

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Link Status: Reporting Down indicates the port is disconnected. Priority: Displays each port’s 802.1p QoS priority level for received data packet handling. Default setting for all ports is Middle. You can change the priority settings in Qos > 802.1p Default Priority NOTE: When the Combo Gigabit Fiber port and the Copper ports are both connected, the Fiber port will take precedence over the Copper ports, meaning the Fiber port will be the only connection. But, for 100M Fiber module, the Fiber port will not take precedence over the Copper ports. System > SNMP Setting Simple Network Management Protocol (SNMP) is an OSI Layer 7 (Application Layer) designed specifically for managing and monitoring network devices. SNMP enables network management stations to read and modify the settings of gateways, routers, switches, and other network devices. Use SNMP to configure system features for proper operation, monitor performance and detect potential problems in the Switch or LAN. Managed devices that support SNMP include software (referred to as an agent), which runs locally on the device. A defined set of variables (managed objects) is maintained by the SNMP agent and used to manage the device. These objects are defined in a Management Information Base (MIB), which provides a standard presentation of the information controlled by the on-board SNMP agent. SNMP defines both the format of the MIB specifications and the protocol used to access this information over the network. Community Setting: In support of SNMP version 1, the Web-Smart Switch accomplishes user authentication by using Community Settings that function as passwords. The remote user SNMP application and the Switch SNMP must use the same community

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string. SNMP packets from a station that are not authenticated are ignored (dropped). Figure 26 – System > SNMP Setting Enabled / Disabled: Default setting is Disabled. Click Enable, then Apply, to set Community Settings. The default community strings for the Switch used for SNMP v.1 management access are: Public: The community with read-only privilege allows authorized management stations to retrieve MIB objects. Private: The community with read/write privilege allows authorized management stations to retrieve and modify MIB objects. Trap Setting: Traps are messages that alert network personnel of events that occur on the Switch. Such events can be as serious as a reboot (someone accidentally turned the Switch OFF), or less serious

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events such as a port status change. The Switch can generate traps and send them to the trap recipient (i.e. network administrator). Setting up a Trap: Select Enable, enter a Trap Name (i.e. Trap Name must be selected from a Community Name), add the IP of the device to be monitored, and choose the event(s) to trap. The available trap Events to choose from include: System Device Bootup, Fiber Link Up / Link Down, Fiber Abnormal Receive Error, Fiber Abnormal Transmit Error, Twisted Pair Link Up / Link Down, Twisted Pair Abnormal Receive Error, Twisted Pair Abnormal Transmit Error. System > Password Access Control Setting a password is a critical tool for managers to secure the Web Smart Switch. After entering the old password and the new password two times, press Apply for the changes to take effect. Figure 27 – System > Password Access Control Configuration > 802.1Q VLAN A VLAN is a group of ports that can be anywhere in the network, but communicate as though they were in the same area. VLANs can be easily organized to reflect department groups (such as R&D, Marketing), usage groups (such as e-mail), or multicast groups (multimedia applications such as video conferencing), and therefore

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help to simplify network management by allowing users to move devices to a new VLAN without having to change any physical connections. The IEEE 802.1Q VLAN Configuration page provides powerful VID management functions. The original settings have the VID as 01, named “default”, and all 28 ports as “Untagged” (see Figure 29). Rename: Click to rename the VLAN group. Delete VID: Click to delete the VLAN group. Add New VID: Click to create a new VID group, assigning ports from 01 to 28 as Untag, Tag, or Not Member. A port can be “Untagged” in only one VID. To save the VID group, press Apply. You may change the name accordingly to the desired groups, such as the aforementioned R&D, Marketing, email, etc. Figure 28 – Configuration > 802.1Q VLAN > Default Setting

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Figure 29 – Configuration > 802.1Q VLAN > Add VID Figure 30 – Configuration > 802.1Q VLAN > Example VIDs Figure 31 – Configuration > 802.1Q VLAN > VID Assignments

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Configuration > Trunking The Trunking function enables the cascading of two or more ports for a combined larger bandwidth. Up to six Trunk groups may be created, each supporting up to 8 ports. Add a Trunking Name and select the ports to be trunked together, and click Apply to activate the selected Trunking groups. Figure 32 – Configuration > Trunking NOTE: Each combined trunk port must be connected to devices within the same VLAN group. Configuration > IGMP Snooping With Internet Group Management Protocol (IGMP) snooping, the Web-Smart Switch can make intelligent multicast forwarding

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decisions by examining the contents of each frame’s Layer 2 MAC header. IGMP snooping can help reduce cluttered traffic on the LAN. With IGMP snooping enabled globally, the Web-Smart Switch will forward multicast traffic only to connections that have group members attached. Please note that IGMP will not alter or route IP multicast packets. To send IP multicast packets across subnetworks a multicast routing protocol will be necessary. Figure 33 – Configuration > IGMP Snooping Configuration By default, IGMP is Disabled. If Enabled, the IGMP Global Settings will need to be entered: Query Interval (60-600 sec): The Query Interval is the interval between General Queries sent. By adjusting the Query Interval, the number of IGMP messages can increase or decrease; larger values cause IGMP Queries to be sent less often. Default is 125 seconds.

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Max Response Time (10-25 sec): The Max Response Time specifies the maximum allowed time before sending a responding report. Adjusting this setting effects the "leave latency", or the time between the moment the last host leaves a group and when the routing protocol is notified that there are no more members. It also allows adjustments for controlling the frequency of IGMP traffic on a subnet. Default is 10 seconds. Robustness Variable (1-255 sec): The Robustness Variable allows adjustment for the expected packet loss on a subnet. If a subnet is expected to be lossy, the Robustness Variable may be increased. The Robustness Variable can not be set zero, and SHOULD NOT be one. Default is 2 seconds. Last Member Query Interval (1-25 sec): The Last Member Query Interval is the Max Response Time inserted into Group-Specific Queries sent in response to Leave Group messages, and is also the amount of time between Group-Specific Query messages. This value may be adjusted to modify the "leave latency" of the network. A reduced value results in reduced time to detect the loss of the last member of a group. Default is 1 second. Host Timeout (130-1225 sec): This is the interval after which a learnt host port entry will be purged. For each host port learnt, a 'PortPurgeTimer' runs for 'HostPortPurgeInterval'. This timer will be restarted whenever a report message from host is received over that port. If no report messages are received for 'HostPortPurgeInterval' time, the learnt host entry will be purged from the multicast group. Default is 260 seconds. Router Timeout (60-600 sec): This is the interval after which a learnt router port entry will be purged. For each router port learnt, a 'RouterPortPurgeTimer' runs for 'RouterPortPurgeInterval'. This timer will be restarted whenever a router control message is received over that port. If no router control messages are received for

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'RouterPortPurgeInterval' time, the learnt router port entry will be purged. Default is 125 seconds. Leave Timer (0-25 sec): This is the interval after which a Leave message is forwarded on a port. When a leave message from a host for a group is received, a group-specific query is sent to the port on which the leave message is received. A timer is started with a time interval equal to IgsLeaveProcessInterval. If a report message is received before above timer expires, the Leave message is dropped. Otherwise the Leave message is either forwarded to the port. Default is 1 second. To enable IGMP snooping for a given VLAN, select Enable and click on the Apply button. Then press the Edit button under Router Port Setting, and select the ports to be assigned for IGMP snooping for the VLAN, and press Apply for changes to take effect. Figure 34 – Configuration > IGMP Router port Settings

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To view the Multicast Entry Table for a given VLAN, press the View button. Figure 35 – Configuration > IGMP Multicast Entry Table Configuration > 802.1D Spanning Tree 802.1D Spanning Tree Protocol (STP) implementation is a backup link(s) between switches, bridges or routers designed to prevent network loops that could cause a broadcast storm. When physical links forming a loop provide redundancy, only a single path will be forwarding frames. If the link fails, STP activates a redundant link automatically. Figure 36 – Configuration > Spanning Tree

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By default, Spanning Tree is Disabled. If Enabled, the Switch will listen for BPDU packets and its accompanying Hello packet. BPDU packets are sent even if a BPDU packet was not received. Therefore, each link between bridges is sensitive to the status of the link. Ultimately this difference results in faster detection of failed links, and thus faster topology adjustment. A draw-back of 802.1D is this absence of immediate feedback from adjacent bridges. After Enabling STP, setting the STP Global Setting includes the following options: Bridge Priority: This value between 0 and 65535 specifies the priority for forwarding packets: the lower the value, the higher the priority. The default is 32768. Bridge Max Age: This value may be set to ensure that old information does not endlessly circulate through redundant paths in the network, preventing the effective propagation of the new information. Set by the Root Bridge, this value will aid in determining that the Switch has spanning tree configuration values consistent with other devices on the bridged LAN. If the value ages out and a BPDU has still not been received from the Root Bridge, the Switch will start sending its own BPDU to all other switches for permission to become the Root Bridge. If it turns out that the Switch has the lowest Bridge Identifier, it will become the Root Bridge. A time interval may be chosen between 6 and 40 seconds. The default value is 20. Bridge Hello Time: The user may set the time interval between transmissions of configuration messages by the root device, thus stating that the Switch is still functioning. The default is 2 seconds. (Max Age has to have a value bigger than Hello Time) Bridge Forward Delay: This sets the maximum amount of time that the root device will wait before changing states. The default is 15 seconds.

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Root Bridge: Displays the MAC address of the Root Bridge. Root port: Displays the root port. Root Path Cost: Shows the root path cost. Path Cost: This defines a metric that indicates the relative cost of forwarding packets to specified port list. The lower the number, the greater the probability the port will be chosen to forward packets. The default value is 19. Path Priority: Select a value between 0 and 255 to specify the priority for a specified port for forwarding packets: the lower the value, the higher the priority. The default is 128. Configuration > Port Mirroring Port Mirroring is a method of monitoring network traffic that forwards a copy of each incoming and/or outgoing packet from one port of the Switch to another port where the packet can be studied. This enables network managers to better monitor network performances. Figure 37 – Configuration > Port Mirroring

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Selection options for the Source Ports are as follows: TX (transmit) mode: Duplicates the data transmitted from the source port and forwards it to the Target Port. RX (receive) mode: Duplicates the data that gets sent to the source and forwards it to the Target Port. Both (transmit and receive) mode: Duplicate both the data transmitted from and data sent to the source port, and forwards all the data to the assigned Target Port. None: Turns off the mirroring of the port. Configuration > LLDP LLDP (Link Layer Discovery Protocol) provides a IEEE 802.1AB standards-based method for switches to advertise themselves to neighbor devices and to learn about neighbor LLDP devices as well. DES-1228P will keep those information in the Management Information Base (MIB), SNMP utilities can learn the network topology by get the MIB information in each LLDP device. By default, the LLDP function is disabled. Figure 38 – Configuration > LLDP Power over Ethernet (PoE) > PoE Port Setting Select "PoE Port Setting" to configure the PoE Port setting.

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When you click on the PoE Setting, the PoE Status will appear on the screen. It will display the PoE status including, Port Enable, Power Limit, Power (W), Voltage (V), Current (mA), Classification, Port Status. Note: The PoE Status information of Power current, Power Voltage, and Current is the power usage information of the connected PD; please "Refresh" to renew the information. Figure 39 – PoE > PoE Port Setting PoE Enable: Select to enable or disable the PoE function. Power Limit: This function allows you to manually set the port power current limitation to be given to the PD. To protect the DES 1228P and the connected devices, the power limit function will disable the PoE function of the port when the power is overloaded. Select from "Class 1 (4W)", "Class 2 (7W)", "Class 3 (15.4W)" and "Auto" for the power limit. "Auto" will negotiate and follow the classification from the PD power current based on the 802.3af standard.

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Power over Ethernet (PoE) > PoE System Setting Select "PoE System Setting" to configure the global PoE Settings. Figure 40 – PoE > PoE System Setting This page will display the PoE status including System Budget Power, Support Total Power, Remainder Power, and The ratio of system power supply. System Power Threshold: When the ratio of the system power supply is larger than or smaller than the System Power Threshold Setting, the Switch will send trap events to the Management Station. Note: When there is a system power shortage with the PD, the Switch will enforce the PoE port priority management. The lower port numbers will have priority over the higher port numbers. For example, Port 1 > Port 2 > ... > Port 24. QoS > 802.1p Default Priority This feature displays the status Quality of Service priority levels of each port, and for packets that are untagged, the switch will assign the priority in the tag depending on your configuration.

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Figure 41 – QoS > 802.1p Default Priority Security > Safeguard Engine D-Link’s Safeguard Engine is a robust and innovative technology that automatically throttles the impact of packet flooding into the switch's CPU. This function helps protect the Web-Smart Switch from being interrupted by malicious viruses or worm attacks. By default this is Enabled. Figure 42 – Security > Safeguard Engine

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Security > Broadcast Storm Control The Broadcast Storm Control feature provides the ability to control the receive rate of broadcasted packets. If Enabled (default is Disabled), threshold settings of 8,000 ~ 4,096,000 bytes per second can be assigned. Press Apply for the settings to take effect. Figure 43 – Security > Broadcast Storm Control Security > 802.1X Setting Network switches provide easy and open access to resources by simply attaching a client PC. Unfortunately this automatic configuration also allows unauthorized personnel to easily intrude and possibly gain access to sensitive data. IEEE-802.1X provides a security standard for network access control, especially in Wi-Fi wireless networks. 802.1X holds a network port disconnected until authentication is completed. The switch uses Extensible Authentication Protocol over LANs (EAPOL) to exchange authentication protocol client identity (such as a user name) with the client, and forward it to another remote RADIUS authentication server to verify access rights. The EAP packet from the RADIUS server also contains the authentication method to be used. The client can reject the authentication method and request another, depending on the configuration of the client software and the RADIUS server. Depending on the authenticated results, the port is either made

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available to the user, or the user is denied access to the network. The RADIUS servers make the network a lot easier to manage for the administrator by gathering and storing the user lists. Figure 44 – Security > 802.1X Setting By default, 802.1X is Disabled. To use EAP for security, select Enabled and set the 802.1X Global Settings for the Radius Server and applicable authentication information. Authentication Port: sets primary port for security monitoring. Default is 1812. Key: Masked password matching the Radius Server Key. Confirm Key: Enter the Key a second time for confirmation. TxPeriod: Sets the number of seconds that the switch waits for a response to an EAP-request/identity frame from the client before retransmitting the request. Default is 24 seconds.

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ReAuthEnabled: This Enables or Disables the periodic ReAuthentication control. When the 802.1X function is Enabled, the ReAuthEnabled function is by default also Enabled. QuietPeriod: Sets the number of seconds that the switch remains in the quiet state following a failed authentication exchange with the client. Default 80 seconds SuppTimeout: Sets the switch-to-client retransmission time for the EAP-request frame. Default is 12 seconds. ServerTimeout: Sets the amount of time the switch waits for a response from the client before resending the response to the authentication server. Default is 16 seconds. MaxReq: This parameter specifies the maximum number of times that the switch retransmits an EAP Request packet to the client before it times out the authentication session. Default is 5 times. ReAuthPeriod: This command affects the behavior of the switch only if periodic re-authentication is enabled. Default is 3600. To establish 802.1X port-specific assignments, select the From and To Ports and select Enable. Security > Mac Address Table > Static Mac This page provides two distinct features. The top table provides the ability to turn off auto learning Mac address if a port isn't connected to an uplink Switch (i.e. DHCP Server). By default, this feature is OFF (disabled). The Macs listed on this table may only connect from corresponding ports and VIDs, in order to protect the network from illegal Macs.

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Figure 45 – Security > Static Mac Address To initiate the removal of auto-learning for any of the uplink ports, press On to enable this feature, and select the port(s) for auto learning to be disabled. The Static Mac Address Setting table displays the static Mac addresses connected, as well as the VID. Press Delete to remove a device. To add a new Mac address assignment, press Add Mac, then select the assigned Port number, enter both the Mac Address and VID and press Apply. Security > Mac Address Table > Dynamic Forwarding Table For each port, this table displays the Mac address of each packet passing through the Switch. To add a Mac address to the Static Mac Address List, click the Add checkbox associated with the identified packet.

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Figure 46 – Security > Dynamic Forwarding Table Monitoring > Statistics The Statistics screen displays the status of each port packet count. Figure 47 – Monitoring > Statistics

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Refresh: To renew the details collected and displayed. Clear Counter: To reset the details displayed. TxOK: Number of packets transmitted successfully. RxOK: Number of packets received successfully. TxError: Number of transmitted packets resulting in error. RxError: Number of received packets resulting in error. To view the statistics of individual ports, click one of the linked Port numbers for details. Figure 48 – Monitoring > Port Statistics

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Warranties/Registration LIMITED WARRANTY D-Link provides this limited warranty for its product only to the person or entity who originally purchased the product from DLink or its authorized reseller or distributor. D-Link would fulfill the warranty obligation according to the local warranty policy in which you purchased our products. Limited Hardware Warranty: D-Link warrants that the hardware portion of the D-Link products described below (“Hardware”) will be free from material defects in workmanship and materials from the date of original retail purchase of the Hardware, for the period set forth below applicable to the product type (“Warranty Period”) if the Hardware is used and serviced in accordance with applicable documentation; provided that a completed Registration Card is returned to an Authorized D-Link Service Office within ninety (90) days after the date of original retail purchase of the Hardware. If a completed Registration Card is not received by an authorized D-Link Service Office within such ninety (90) period, then the Warranty Period shall be ninety (90) days from the date of purchase. Product Type Warranty Period Product (including Power Supplies and Fans) One (1) Year Spare parts and pare kits Ninety (90) days D-Link’s sole obligation shall be to repair or replace the defective Hardware at no charge to the original owner. Such repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not be new or of an identical make, model or part; D-Link may in its discretion may replace the defective Hardware (or any part thereof) with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. The Warranty Period shall extend for an additional ninety (90) days after any repaired or replaced Hardware is delivered. If a material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or part thereof) that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund. Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original delivery of the Software for a period of ninety (90) days (“Warranty Period”), if the Software is properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. D-Link’s sole obligation shall be to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional specifications for the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software. The Warranty Period shall extend for an additional ninety (90) days after any replacement Software is delivered. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates. What You Must Do For Warranty Service: Registration Card. The Registration Card provided at the back of this manual must be completed and returned to an Authorized D-Link Service Office for each D-Link product within ninety (90) days after the product is purchased and/or licensed. The addresses/telephone/fax list of the nearest Authorized D-Link Service Office is provided in the back of this manual. FAILURE TO PROPERLY COMPLETE AND TIMELY RETURN THE REGISTRATION CARD MAY AFFECT THE WARRANTY FOR THIS PRODUCT. Submitting A Claim. Any claim under this limited warranty must be submitted in writing before the end of the Warranty Period to an Authorized D-Link Service Office. The claim must include a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same. The original product owner must obtain a Return Material Authorization (RMA) number from the Authorized D-Link Service Office and, if requested, provide written proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before the warranty service is provided. After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. The packaged product shall be insured and shipped to Authorized D-Link Service Office with all shipping costs prepaid. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming. What Is Not Covered: This limited warranty provided by D-Link does not cover: Products that have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; and Any hardware, software, firmware or other products or services provided by anyone other than D-Link. Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. GOVERNING LAW: This Limited Warranty shall be governed by the laws of the state of California. Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This limited warranty provides specific legal rights and the product owner may also have other rights which vary from state to state. Trademarks Copyright 2006 D-Link Corporation. Contents subject to change without prior notice. D-Link is a registered trademark of D-Link Corporation/D-Link Systems, Inc. All other trademarks belong to their respective proprietors. Copyright Statement No part of this publication may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems Inc., as stipulated by the United States Copyright Act of 1976. FCC Warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with this manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Registration Card (All Countries and Regions excluding USA) Print, type or use block letters. Your name: Mr./Ms______________________________________________________________________ Organization: ________________________________________Dept.______________________________ Your title at organization:_________________ Telephone:_____________________ Fax:___________ Organization's full address:_______________________________________________________________ Country:______________________________________________________________________________ Date of purchase (Month/Day/Year):_________________________________________________________

* Product installed in computer serial No. Product Model Product Serial No. * Product installed in type of computer (e.g., Compaq 486)

(* Applies to adapters only) Product was purchased from: Reseller's name:______________________________________________________________________________ Telephone:________________________________ Fax:______________________________________________ Reseller's full address:_________________________________________________________________________ ___________________________________________________________________________________________ Answers to the following questions help us to support your product: 1. Where and how will the product primarily be used? ⑥Home ⑥Office ⑥Travel ⑥Company Business ⑥Home Business ⑥Personal Use 2. How many employees work at installation site? ⑥1 employee ⑥2-9 ⑥10-49 ⑥50-99 ⑥100-499 ⑥500-999 ⑥1000 or more 3. What network protocol(s) does your organization use ? ⑥XNS/IPX ⑥TCP/IP ⑥DECnet ⑥Others__________________________________________________________ 4. What network operating system(s) does your organization use ? ⑥D-Link LANsmart ⑥Novell NetWare ⑥NetWare Lite ⑥SCO Unix/Xenix ⑥PC NFS ⑥3Com 3+Open ⑥Banyan Vines ⑥DECnet Pathwork ⑥Windows NT ⑥Windows 2000 ⑥Windows XP ⑥Others___________________________________________________________________________________ 5. What network management program does your organization use ? ⑥D-View ⑥HP OpenView/Windows ⑥HP OpenView/Unix ⑥SunNet Manager ⑥Novell NMS ⑥NetView 6000 ⑥Others______________________________________________________________________ 6. What network medium/media does your organization use ? ⑥Fiber-optics ⑥Thick coax Ethernet ⑥Thin coax Ethernet ⑥10BASE-T UTP/STP ⑥100BASE-TX ⑥100BASE-T4 ⑥100VGAnyLAN ⑥Others____________________________________________ 7. What applications are used on your network? ⑥Desktop publishing ⑥Spreadsheet ⑥Word processing ⑥CAD/CAM ⑥Database management ⑥Accounting ⑥Others_____________________________________________________________________________________ 8. What category best describes your company? ⑥Aerospace ⑥Engineering ⑥Education ⑥Finance ⑥Hospital ⑥Legal ⑥Insurance/Real Estate ⑥Manufacturing ⑥Retail/Chainstore/Wholesale ⑥Government ⑥Transportation/Utilities/Communication ⑥VAR ⑥System house/company ⑥Other_________________________________________________________________________ 9. Would you recommend your D-Link product to a friend? ⑥Yes ⑥No ⑥Don't know yet 10.Your comments on this product? _____________________________________________________________ ___________________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________ _______________________________________________________________ Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty: • Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and • Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO. Limited Warranty: D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in workmanship and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty Period”), except as otherwise stated herein. • Hardware: For as long as the original customer/end user owns the product, or five (5) years after product discontinuance, whichever occurs first (excluding power supplies and fans) • Power supplies and fans: Three (3) Year • Spare parts and spare kits: Ninety (90) days The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund. Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional specifications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates. Non-Applicability of Warranty: The Limited Warranty provided hereunder for Hardware and Software portions of D-Link's products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary. Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below: • The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered. • The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at rma.dlink.com/. • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship back any accessories. • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming. What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product. While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty. Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE

WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY. Governing Law: This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This Limited Warranty provides specific legal rights and you may also have other rights which vary from state to state. Trademarks: D-Link is a registered trademark of D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their respective owners. Copyright Statement: No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice. Copyright 2004 by D-Link Corporation/D-Link Systems, Inc. All rights reserved. CE Mark Warning: This is a Class A product. In a residential environment, this product may cause radio interference, in which case the user may be required to take adequate measures. FCC Statement: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. Operation of this equipment in a residential environment is likely to cause harmful interference to radio or television reception. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office.

Product Registration: Register online your D-Link product at support.dlink.com/register/ Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Tech Support Technical Support You can find software updates and user documentation on the D-Link website. Tech Support for customers within Australia: D-Link Technical Support over the Telephone: 1300-766-868 Monday to Friday 8:00am to 8:00pm EST Saturday 9:00am to 1:00pm EST D-Link Technical Support over the Internet: dlink.com.au email:support@dlink.com.au Tech Support for customers within New Zealand: D-Link Technical Support over the Telephone: 0800-900-900 Monday to Friday 8:30am to 8:30pm Saturday 9:00am to 5:00pm D-Link Technical Support over the Internet: dlink.co.nz email:support@dlink.co.nz Technical Support You can find software updates and user documentation on the D-Link website. Tech Support for customers within South Eastern Asia and Korea: D-Link South Eastern Asia and Korea Technical Support over the Telephone: +65-6895-5355 Monday to Friday 9:00am to 12:30pm, 2:00pm-6:00pm Singapore Time D-Link Technical Support over the Internet: email:support@dlink.com.sg Technical Support You can find software updates and user documentation on the D-Link website. Tech Support for customers within India D-Link Technical Support over the Telephone: +91-22-26526741 +91-22-26526696 –ext 161 to 167 Monday to Friday 9:30am to 7:00pm D-Link Technical Support over the Internet: ww.dlink.co.in dlink.co.in/dlink/drivers/support.asp ftp://support.dlink.co.in email: techsupport@dlink.co.in Technical Support You can find software updates and user documentation on the D-Link website. D-Link provides free technical support for customers for the duration of the warranty period on this product. Customers can contact D-Link technical support through our web site or by phone. Tech Support for customers within the Russia D-Link Technical Support over the Telephone: (495) 744-00-99 Monday to Friday 10:00am to 6:30pm D-Link Technical Support over the Internet: dlink.ru email: support@dlink.ru Technical Support You can find software updates and user documentation on the D-Link website. Tech Support for customers within the U.A.E & North Africa: D-Link Technical Support over the Telephone: (971) 4-391-6480 (U.A.E) Sunday to Wednesday 9:00am to 6:00pm GMT+4 Thursday 9:00am to 1:00pm GMT+4 D-Link Middle East & North Africa D-Link Technical Support over the Internet: support.dlink-me.com email:support@dlink-me.com Tech Support for customers within Israel: D-Link Technical Support over the Telephone: (972) 9-9715701 Sunday to Thursday 9:00am to 5:00pm D-Link Technical Support over the Internet: dlink.co.il/support/ e-mail: support@dlink.co.il Tech Support for customers within Turkey: D-Link Technical Support over the Telephone: 0090 312 473 40 55 Monday to Friday 9:00am to 6:00pm D-Link Technical Support over the Internet: dlink.com.tr e-mail: turkiye@dlink-me.com Tech Support for customers within Egypt: D-Link Technical Support over the Telephone: +202-2919035, +202-2919047 Sunday to Thursday 9:00am to 5:00pm D-Link Technical Support over the Internet: support.dlink-me.com e-mail: amostafa@dlink-me.com Technical Support You can find software updates and user documentation on the D-Link website. Tech Support for customers within South Africa and Sub Sahara Region: D-Link South Africa and Sub Sahara Technical Support over the Telephone: +27-12-665-2165 08600 DLINK ( For South Africa only ) Monday to Friday 8:30am to 9:00pm South Africa Time D-Link Technical Support over the Internet: d-link.co.za email:support@d-link.co.za Technical Support You can find software updates and user documentation on the D-Link website. Tech Support for Latin America customers: D-Link Technical Support over the followings Telephones: Argentina: 0-800 122 35 465 Monday to Friday 09:00am to 22:00pm Chile: 800-835465 Monday to Friday 08:00am to 21:00pm Colombia: 01-800 952 54 65 Monday to Friday 07:00am to 20:00pm Ecuador: 1800-035465 Monday to Friday 07:00am to 20:00pm El Salvador: 800-6137 Monday to Friday 06:00am to 19:00pm Guatemala:1800-300 0017 Monday to Friday 06:00am to 19:00pm Panama: 00-800 052 54 65 Monday to Friday 07:00am to 20:00pm Peru: 0800-00 968 Monday to Friday 07:00am to 20:00pm Venezuela: 0-800-100 5767 Monday to Friday 08:00am to 21:00pm D-Link Technical Support over the Internet: dlinkla.com dlinklatinamerica.com email:support@dlink.cl Tech Support for customers within Brazil: D-Link Technical Support over the Telephone: 0800 70 24 104 Monday to Friday 8:30am to 18:30pm D-Link Technical Support over the Internet: dlinkbrasil.com.br email:suporte@dlinkbrasil.com.br Техническая поддержка Обновления программного обеспечения и документация доступны на Интернет-сайте D-Link. D-Link предоставляет бесплатную поддержку для клиентов в течение гарантийного срока. Клиенты могут обратиться в группу технической поддержки D-Link по телефону или через Интернет. Техническая поддержка D-Link: (495) 744-00-99 Техническая поддержка через Интернет dlink.ru email: support@dlink.ru Asistencia Técnica D-Link Latin América pone a disposición de sus clientes, especificaciones, documentación y software mas reciente a través de nuestro Sitio Web dlinkla.com El servicio de soporte técnico tiene presencia en numerosos países de la Región Latino América, y presta asistencia gratuita a todos los clientes de D-Link, en forma telefónica e internet, a través de la casilla soporte@dlinkla.com Soporte Técnico Help Desk Argentina: Teléfono: 0-800 122 35 465 Lunes a Viernes 09:00 am a 22:00 pm Soporte Técnico Help Desk Chile: Teléfono: 800 8 35465 Lunes a Viernes 08:00 am a 21:00 pm Soporte Técnico Help Desk Colombia: Teléfono: 01-800 952 54 65 Lunes a Viernes 07:00 am a 20:00 pm Soporte Técnico Help Desk Ecuador: Teléfono: 1800-035465 Lunes a Viernes 07:00 am a 20:00 pm Soporte Técnico Help Desk El Salvador: Teléfono: 800-6137 Lunes a Viernes 06:00 am a 19:00 pm Soporte Técnico Help Desk Guatemala: Teléfono: 1800-300 0017 Lunes a Viernes 06:00 am a 19:00 pm Soporte Técnico Help Desk Panamá: Teléfono: 00-800 052 54 65 Lunes a Viernes 07:00 am a 20:00 pm Soporte Técnico Help Desk Perú: Teléfono: 0800-00 968 Lunes a Viernes 07:00 am a 20:00 pm Soporte Técnico Help Desk Venezuela: Teléfono: 0-800-100 5767 Lunes a Viernes 08:00 am a 21:00 pm


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