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What are the important safety warnings for the CYBERPOWER PR2200RTXL2UCN?

The UPS must be connected to a grounded AC power outlet with fuse or circuit breaker protection. DO NOT plug the UPS into an outlet that is not grounded. If you need to de-energize this equipment, turn off and unplug the UPS.

The battery can energize hazardous live parts inside even when the AC input power is disconnected.

To prevent the risk of fire or electric shock, install in a temperature and humidity controlled indoor area, free of conductive contaminants.

For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.

To reduce the risk of electric shock, do not remove the cover, except to service the battery. There are no serviceable parts inside, except for the battery.

To avoid electrical shock, turn off the unit and unplug it from the AC power source before servicing the battery or installing a computer component.

When installing the equipment, ensure that the sum of the leakage current of the UPS and the connected equipment does not exceed 3.5mA.

Do not unplug the unit from AC Power during operation, as this will invalidate the protective ground insulation.

To reduce the risk of fire, connect only to a circuit provided with 30 amperes maximum branch circuit overcurrent protection in accordance with the National Electric Code, ANSI/NFPA 70.

DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! DO NOT use in any circumstance that would affect operation or safety of any life support equipment, with any medical applications, or patient care.

DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire, do not use with or near aquariums. Condensation from the aquarium can come in contact with metal electrical contacts and cause the machine to short out.

DO NOT INSTALL THE UPS WHERE IT WOULD BE EXPOSED TO DIRECT SUNLIGHT OR NEAR A STRONG HEAT SOURCE!

DO NOT BLOCK OFF VENTILATION OPENINGS AROUND THE HOUSING!

DO NOT USE THE UPS ON ANY TRANSPORTATION! To reduce the risk of fire or electric shock, do not use the unit on any transportation such as airplanes or ships. The effect of shock or vibration caused during transit and the damp environment can cause the unit to short out.

Dispose of or recycle the UPS after the end of its life in accordance with local regulations.


How do I determine the power requirements for equipment connected to the CYBERPOWER PR2200RTXL2UCN?

1. Ensure that the equipment plugged into the UPS does not exceed the UPS unit’s rated capacity. If the rated capacities of the unit are exceeded, an overload condition may occur and cause the UPS unit to shut down or the circuit breaker to trip.

2. There are many factors that can affect the amount of power that your electronic equipment will require. For optimal system performance keep the load below 80% of the unit’s rated capacity.


How should I prepare for the installation of the CYBERPOWER PR2200RTXL2UCN?

It is strongly recommended to have an additional person assist this installation process if the product is heavy.

It is strongly recommended that the 2-post rack be bolted to the floor prior to the installation of the product.

1. Remove all equipment connected to the product.

2. Make sure the product is disconnected from AC power source.

3. Remove internal batteries to reduce weight of the unit before the installation.


How do I install the CYBERPOWER PR2200RTXL2UCN into a 2-post rack?

1. Attach the brackets with provided M5 flat head screws.

2. Affix the product to the rack with suitable M5/M6 screws and cage nuts. (M5 truss head screws are provided with the product in the mechanical accessory box.)


How do I install the CYBERPOWER PR2200RTXL2UCN into a 4-post rack?

1. Use the provided M5 flat head screws to attach the brackets and provided M5 pan head screws for hanging brackets.

2. Screw the hanging rails to the rack with provided M5 pan head screws and plastic washers.

3. Lift the product upon the hanging rails and slide the unit into the rack. Affix the product to the rack with provided M5 truss head screws. If handles are needed, affix them to the brackets with M4 flat head screws.


How do I perform a tower installation for the CYBERPOWER PR2200RTXL2UCN?

1. Attach the brackets to the baseplate with the provided M4 flat head screws.

2. Remove the faceplate and rotate the LCD module, then re-install the faceplate.

3. Screw the rubber feet with provided M4 round head screws and then put the UPS onto the assembled tower stand. You can also put the dust covers in the screw holes on the top side of the UPS to prevent dust from falling into the unit.


How do I turn on the CYBERPOWER PR2200RTXL2UCN?

Press the power switch on the LCD module once. The display screen will light up and show “UPS On/Off” on the first line. Use the Up/Down button to select “On” or “Delay On” and then press the Enter button to turn on the UPS.

The display screen will show CyberPower in the first line and the UPS model in the second line. Then the Online or On Battery Indicator on the LCD module lights up, indicating the UPS is operating from utility or battery.

Note: For first time usage, plug your UPS into an AC outlet to disable cold start protection. Otherwise, your UPS will not turn on.


How do I turn off the CYBERPOWER PR2200RTXL2UCN?

To turn off the UPS, press the power switch on LCD module once. The display screen will light up and show “UPS On/Off” on the first line. Use the Up/Down button to select “Off” or “Delay Off” and then press the Enter button to turn off the UPS. The display screen will show “Goodbye” and all the indicators will be off.


How do I perform a hard reboot on the CYBERPOWER PR2200RTXL2UCN if the UPS freezes?

1. Press and hold the power switch on the LCD module for around 15-20 seconds; the UPS will be forcibly shut down. All indicators, display screen, and output will be off immediately.

2. After an abnormal shutdown, the UPS restarts itself when it is powered by utility. If the UPS does not restart automatically, slightly press the power switch on LCD module once to wake up the UPS to perform the auto-restart function.


How should I clean and maintain the CYBERPOWER PR2200RTXL2UCN?

Turn off the unit and unplug it from the AC power source before cleaning.

Never immerse the unit in water or other liquids. Only use a soft, slightly damp cloth to wipe the surface of the unit. Do not use a spray directly to clean or disinfect the unit.

To store the product for an extended period, cover it and store with the battery fully charged. While in storage, recharge the battery every three months to ensure battery life.


What are the operation and storage environment specifications for the CYBERPOWER PR2200RTXL2UCN?

Operation Temperature 32°F – 104°F / 0°C – 40°C
Relative Humidity 0% – 95% Non-condensing
Elevation 0 – 9,843 ft. / 0 – 3,000 m
Storage Temperature 5°F – 113°F / -15°C – 45°C
Relative Humidity 0% – 95% Non-condensing
Elevation 0 – 49,213 ft. / 0 – 15,000 m

How do I connect the CYBERPOWER PR2200RTXL2UCN for Cloud Monitoring?

1. Hardware installation: Connect the Cloud Monitoring (Ethernet Port) on the UPS rear panel to a wall jack or network switch using a suitable Ethernet cable.

2. Application installation: Install PowerPanel Cloud App on your smartphone and then launch the application.

3. Sign up and log in.

4. Add a device in the PowerPanel Cloud App by clicking “+” in the upper right corner.

5. Locate the “Add Device by QR Code” to add your Cloud UPS.

6. Scan the QR Code on the top side of the UPS. If successful, click “Add” and name the device.

7. Wait until the UPS is successfully configured.


What do the Cloud Monitoring LED indicators mean on the CYBERPOWER PR2200RTXL2UCN?

LED Indicators Conditions
Link Off The UPS is not connected to the network
Link On (Yellow) The UPS is connected to the network.
Tx / Rx Off The Cloud Monitoring (Ethernet Port) is not powered.
Tx / Rx On (Green) The Cloud Monitoring (Ethernet Port) is powered.
Tx / Rx Flashing Receiving or transmitting data packet.

What are the “Basic Setup” options on the LCD menu of the CYBERPOWER PR2200RTXL2UCN?

Item Default Option Description
Utility Quality Normal Good
Normal
Poor
Customized
Select the voltage quality of the input utility power. If Good is selected, the UPS will be more sensitive to power quality and go to battery mode more often. If Poor is selected, the UPS will tolerate more power fluctuations.
Sensitivity Medium High
Medium
Low
Select the sensitivity level to power events for connected equipment. High: UPS goes to battery mode more often. Low: UPS tolerates more power events.
Extended Battery Module Quantity 0 0-10
Auto-sensing
If Auto-sensing is selected, the UPS will change the numbers automatically.

What are the “Ambient Setup” options on the LCD menu of the CYBERPOWER PR2200RTXL2UCN?

Item Default Option Description
ECO Mode Active Active
Inactive
Active – Customized
Inactive -Customized
When Active is selected, the UPS will change related setup functions automatically to work under low energy consumption.
LED Brightness Dim Bright
Normal
Dim
Only Power On
The LED brightness can be set. If Only Power On is selected, all LED indicators will be off except Power On Indicator.
LCD Hibernation After one minute Never
After 1 minute
After 5 minutes
After 10 minutes
After this amount of time with no activity, the display screen will shut off to save energy.
Cycling Display Never Never
After 10 seconds
After 20 seconds
After 30 seconds
After this amount of time with no activity, UPS will start cycling the status information on display screen.
Audible Alarm Quiet Normal
Quiet
Mute on Battery
Off
Normal: contains fault, warning, and reminding alarms. Quiet: emits fault/warning and Low Battery Threshold alarm. Mute On Battery: only fault and warning alarm. Off: All alarms disabled.

What are the “Outlet Control” settings on the LCD menu of the CYBERPOWER PR2200RTXL2UCN?

Item Default Option Description
Delay Turn On 4 seconds 0-600 seconds The amount of time that the outlets will wait before actual startup.
Delay Turn Off 4 seconds 0-600 seconds The amount of time that the outlets will wait before actual shutdown.
Reboot Duration 12 seconds 4-300 seconds The amount of time that the outlets will remain off before the UPS restarts itself.
Minimum Restored Capacity 0% 0-100% The criteria for UPS to perform auto-restart as utility is restored.
Uptime on Battery Disable Enable: 5-1800 seconds
Disable
The UPS will shut down after the amount of time spent in battery mode has reached this setting.
Reserved Runtime Disable Enable: 0-1800 seconds
Disable
When the UPS is in battery mode, it will cut off output power when the remaining runtime reaches the level.
NCL Switch On On
Delay On
Off
Delay Off
Reboot
Delay Reboot
This is the main switch for NCL outlet groups.
Off on Overload Disable Enable
Disable
NCL outlets will be turned off when the UPS is overloaded in battery mode if the item is enabled.

What are the “Advanced Setup” options on the LCD menu of the CYBERPOWER PR2200RTXL2UCN?

Item Default Option Description
Output Voltage 120V (varies) 100V, 110V, 120V, 127V Select the AC output voltage on battery mode.
Minimum Output Voltage 100V: 89V
110V: 97V
120V: 102V
127V: 111V
Ranges vary by voltage Set the value lower if the utility voltage is usually low to avoid unnecessary battery usage.
Maximum Output Voltage 100V: 111V
110V: 128V
120V: 131V
127V: 143V
Ranges vary by voltage Set the value higher if the utility voltage is usually high to avoid unnecessary battery usage.
Low Battery Threshold 300 seconds / 35% 0-1800 seconds / 20-65% The UPS will emit an audible alarm indicating that the remaining runtime/capacity is reaching its threshold.
Battery Change Date —/—- Month/Year Optional setup information for users to record the installation date of battery pack.
Schedule Test – On Startup No Yes / No If Yes is selected, the UPS will perform a Self Test every time on startup.
Schedule Test – Frequency Never Never, Every 1, 2, 3, or 4 weeks Select the amount of time that the UPS will perform Self Test periodically after startup.
Date and Time —-/–/– Year/Month/Day Hour:Minute Set the Date and Time for use in data/event logs.
Power Meter Reset No Yes / No Select Yes to reset the value of Load Energy in Status Menu.
IP Access DHCP DHCP / Manual IP Setup Select the way to access the IP/Subnet Mask/Gateway.
Firmware Update No Yes / No Select Yes to update the firmware of UPS in Standby Mode.
Back to Default No Yes / No Select Yes to restore the UPS factory default settings.

What do the fault and warning indications mean on the CYBERPOWER PR2200RTXL2UCN LCD screen?

Display Screen Line 1 Display Screen Line 2 Alarm
UPS Fault! E01-Overcharge: Contact CyberPower for repair. Beeps once every 2 seconds
UPS Fault! E03-No Charge: Contact CyberPower for repair.
UPS Off! E20-Output Short: Connected equipment may have problems, remove them and check. Beeps for 3 seconds
UPS Off! E21-Output Short: Connected equipment may have problems, remove them and check. Beeps for 3 seconds
Warning! UPS Off! E22-Overload: Unplug at least one connected device. Constant alarm
Warning! E23-Over Temp: Turn off the unit and check ventilation. Beeps once every 2 seconds
Warning! E24-Over Temp: Turn off the unit and check ventilation. Beeps once every 2 seconds
UPS Off! E25-EPO: Check the EPO connector status.
Warning! E27-Fan Fail (FR): Contact CyberPower for repair.
Warning! E27-Fan Fail (FL): Contact CyberPower for repair.
Warning! E29-Fan Fail (B): Contact CyberPower for repair.
Warning! Battery Disconnected: Check battery wiring and condition. Beeps once every 2 seconds for a period of 30 seconds
Warning! Battery Defect: Check battery wiring and condition. Beeps once every 2 seconds for a period of 30 seconds
Warning! Service Battery: Batteries have reached recommended maintenance period.
Warning! Wiring Fault: Check utility wiring and ground.

How do I configure the Emergency Power Off (EPO) and Remote On/Off (ROO) on the CYBERPOWER PR2200RTXL2UCN?

1. Verify the UPS is off and unplugged.

2. The EPO/ROO interface is an IEC 60950 safety extra low voltage (SELV) circuit. Wire the provided EPO cable to your EPO/ROO configuration using the circuit diagram provided in the manual. Connect isolated dry contacts and use ONLY latching switch.

3. After wiring, make sure the external EPO/ROO switch is not activated to enable UPS output.

4. Plug the UPS into an AC outlet and turn the UPS on via power switch on the LCD module.

5. Activate the external EPO/ROO switch to test the function. Check the status change of UPS from its LCD module.

6. For EPO user: De-activate the external EPO switch and restart the UPS via power switch on the LCD model. For ROO user: Press the external ROO switch again to restart the UPS.


How do I replace the battery on the CYBERPOWER PR2200RTXL2UCN?

1. Remove faceplate and unscrew the thumbscrews on battery cover and then open the battery cover. Note: Thumbscrews are designed fixed on the battery cover, do not remove them from the metal cover.

2. Disconnect the battery and battery management module connector.

3. Insert the new battery pack. Assemble the connectors, thumbscrews and faceplate. Recharge the unit for at least 12 hours to ensure the UPS performs expected runtime.


What are the technical specifications for the CYBERPOWER PR2200RTXL2UCN?

Model PR2200RTXL2UCN
UPS Topology Line-Interactive
Energy Saving GreenPower UPS Bypass Technology
Nominal Input Voltage 100/110/120V
Input Frequency 50-60Hz +/- 3Hz (Auto-sensing)
Plug Type NEMA L5-30P
Power Cord Length 10 ft. (3.0 m)
Power Capacity 2200VA/2200W
On Battery Output Voltage 100/110/120 VAC +/- 5%
On Battery Output Frequency 50 Hz – 60 Hz +/- 1%
On Battery Output Waveform Sine Wave
Battery Type Sealed Maintenance Free Lead Acid Battery
Replaceable Battery Pack 1 x RB1290X4J
Typical Recharge Time 3 hours to 90% from total discharge under 100% load
Dimensions (Width/Height/Depth) 2U rack / 17.1 x 3.4 x 19.7 in / 434 x 86 x 500 mm
Weight (lb/kg) 79.6 lbs / 36.11 kg

How do I troubleshoot problems with the CYBERPOWER PR2200RTXL2UCN?

Problem Possible Cause Solution
UPS does not provide power to equipment. Circuit breaker has tripped due to an overload. Turn the UPS off and unplug at least one piece of equipment. Wait 10 seconds, reset the circuit breaker, and then turn the UPS on.
UPS does not provide power to equipment. Batteries are discharged. Recharge the UPS for at least 3 hours.
UPS does not provide power to equipment. UPS has been damaged by a surge or spike. Contact CyberPower Systems for repair.
UPS does not provide power to equipment. Non-critical outlets have turned off automatically due to an overload in battery mode. NCL outlets will be turned on automatically as utility is restored. To avoid recurring, check “Off on Overload” setting in Outlet Control Menu and disable the function.
UPS does not perform expected runtime. Batteries are not fully charged. Recharge the batteries by leaving the UPS plugged in.
UPS does not perform expected runtime. Batteries are degraded. Contact CyberPower Systems for replacement batteries.
UPS does not perform expected runtime. UPS does not recognize the correct quantity of Extended Battery Modules. Adjust the setting of Extended Battery Module Quantity on your UPS to correct numbers via LCD module, PowerPanel Business software or RMCARD interface (if installed).
UPS cannot be turned on. UPS is not connected to an AC outlet. The unit must be connected to a 100 – 120V or 100 – 125V outlet.
UPS cannot be turned on. Batteries are worn out. Contact CyberPower Systems for replacement batteries.
UPS cannot be turned on. Mechanical problem Contact CyberPower Systems for repair.
UPS cannot be turned on. Part of hard reboot process has been performed. Long press of the power switch to forcibly shut down the UPS when it freezes. When the UPS is off, long press of the power switch to light up the display screen for a few seconds. This does not turn on the UPS. Refer to BASIC OPERATION section to correctly turn on the UPS.
PowerPanel Business is inactive. The USB/serial cable is not connected. Connect the cable to your UPS and computer. Use the cable that came with the unit if your own communication cable does not work.
PowerPanel Business is inactive. The serial cable or USB cable is connected to the wrong or defected port. Try another port on the computer.
PowerPanel Business is inactive. UPS is not providing battery power. Shut down the computer and turn the UPS off. Wait 10 seconds and turn the UPS back on to reset the unit.
“Service Battery” message appears on display screen. The Battery Replacement Date has reached the recommended maintenance period. Perform a runtime estimation via PowerPanel Business software to verify battery capacity is sufficient and acceptable. If batteries have been recently replaced, reset the Battery Replacement Date using PowerPanel Business software or RMCARD interface; you can also reset the Battery Change Date in Advanced Setup Menu through LCD module.
“Fault” or “Error” message is appearing on display screen. An internal malfunction may have occurred. Please refer to Fault Warning Display and Alarm in the LCD OPERATION GUIDE section. If the fault persists, take note and contact CyberPower for repair.
UPS cannot work properly while attached to a generator. The size of generator is not suitable for current load. The continuous generator capacity rating must be at least twice the total load, including the UPS and all other devices attached to the generator; otherwise, the generator may not be able to hold the voltage and frequency within the input tolerance of the UPS, causing the UPS switching from utility to battery mode back and forth. Reduce the connected load or upgrade the generator.
UPS cannot work properly while attached to a generator. The UPS is too sensitive to power events. The frequent blackouts and waveform distortions could lead the UPS to consider the input power inappropriate and will switch to battery mode to provide clean power to attached load, draining the battery. Refer to LCD OPERATION GUIDE section to desensitize the UPS via LCD module, PowerPanel Business software or RMCARD interface (if installed).
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