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Where should I install the telephone base?
What should I avoid placing the telephone base and charger near?
- Communication devices such as television sets, VCRs, or other cordless telephones.
- Excessive heat sources.
- Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.
- Excessive dust sources such as a workshop or garage.
- Excessive moisture.
- Extremely low temperature.
- Mechanical vibration or shock such as on top of a washing machine or workbench.
What does the CHARGE light on the handset indicate?
How do I use the PUSH TO TALK (PTT) button on the handset?
- Press PUSH TO TALK to initiate a one-to-one or one-to-group broadcast.
- Press and hold PUSH TO TALK to broadcast to a group of system devices.
How do I use the REDIAL/PAUSE button on the handset?
- Press REDIAL/PAUSE repeatedly to view the last ten numbers dialed.
- While entering numbers, press and hold REDIAL/PAUSE to insert a dialing pause.
How do I use the MENU/SELECT button on the handset?
- When the handset is not in use, press MENU/SELECT to show the menu.
- While in the menu, press MENU/SELECT to select an item or save an entry or setting.
How do I use the PHONE/FLASH button on the handset?
- Press PHONE/FLASH to make or answer a call.
- During a call, press PHONE/FLASH to answer an incoming call when you receive a call waiting alert.
- During message playback, press PHONE/FLASH to call back the caller if the caller’s number is available.
How do I use the ▲DIR/VOLUME button on the handset?
- Press ▲DIR to show directory entries when the handset is not in use.
- Press ▲DIR to scroll up while in menus.
- While entering names or numbers, press ▲DIR to move the cursor to the right.
- Press ▲DIR to increase the listening volume when on a call, or to increase the message playback volume.
How do I use the ▼CID/VOLUME button on the handset?
- Press ▼CID to show the caller ID log when the handset is not in use.
- Press ▼CID to scroll down while in menus.
- While entering names or numbers, press ▼CID to move the cursor to the left.
- Press ▼CID to decrease the listening volume when on a call, or to decrease the message playback volume.
- Press and hold ▼CID while the telephone is not in use to erase the missed call indicator.
How do I use the OFF/CANCEL button on the handset?
- During a call, press OFF/CANCEL to hang up.
- While in a menu, press OFF/CANCEL to cancel an operation, back up to the previous menu, or exit the menu display.
- Press and hold OFF/CANCEL to exit to idle mode.
- When the handset is ringing, press OFF/CANCEL to mute the ringer temporarily.
How do I use the 1 key for voicemail?
How do I use the TONE ★ / a>A button?
- Press TONE ★ to switch to tone dialing temporarily during a call if you have pulse service.
- While entering names, press TONE ★ / a>A to change the next letter to upper or lower case.
How do I use the QUIET # (pound key)?
- Press QUIET # repeatedly to display other dialing options when reviewing a caller ID log entry.
- Press and hold QUIET # to enter the QUIET mode setting screen, or to deactivate QUIET mode.
How do I use the SPEAKER button?
- Press SPEAKER to make or answer a call using the speakerphone.
- Press SPEAKER to switch between the speakerphone and the handset during a call.
How do I use the MUTE/DELETE button?
- During a call, press MUTE/DELETE to mute the microphone.
- When the handset is ringing, press MUTE/DELETE to mute the ringer temporarily.
- While reviewing the caller ID log, directory, redial memory, block list, allow list, or star name list, press MUTE/DELETE to delete an individual entry.
- While predialing, press MUTE/DELETE to delete digits.
- During message or announcement playback, press MUTE/DELETE to delete the playing message or the recorded announcement.
How do I use the CALL BLOCK button?
- Press CALL BLOCK to block the incoming call when the telephone is ringing or during the call.
- When the handset is not in use, press CALL BLOCK to show the Smart call blocker menu.
What are the main menu options on the handset?
- Play messages
- Answering sys
- Smart call blk
- Directory
- Caller ID log
- Intercom
- Ringers
- Set date/time
- Settings
- Web address
How do I use the handset menus?
- Press MENU/SELECT to show the menu.
- Press ▼CID or ▲DIR to scroll through menu items. The > symbol highlights a menu item.
- Press MENU/SELECT to confirm or save changes to a highlighted menu item.
- Press OFF/CANCEL to cancel an operation, back up to the previous menu, or exit the menu display. Press and hold OFF/CANCEL to return to idle mode.
What does the IN USE indicator on the telephone base mean?
- On when the handset is in use, or when the answering system is answering an incoming call.
- Flashes when another telephone is in use on the same line.
- Flashes when there is an incoming call.
What does the Message counter on the telephone base show?
How do I use the X/DELETE button on the telephone base?
- Press X/DELETE to delete the message currently playing.
- Press X/DELETE twice to delete all old messages when the phone is not in use.
How do I use the PLAY/STOP button on the telephone base?
How do I use the REPEAT button on the telephone base?
- Press REPEAT to repeat a message.
- Press REPEAT twice to play the previous message.
How do I use the SKIP button on the telephone base?
How do I use the -VOLUME+ buttons on the telephone base?
- During message playback, press -VOLUME+ to adjust the listening volume.
- While in idle mode, press -VOLUME+ to adjust the base ringer volume.
How do I use the ANS ON/OFF button on the telephone base?
How do I use the FIND HS button on the telephone base?
How do I install the telephone base?
How do I install the charger?
IMPORTANT INFORMATION:
- Use only the power adapter(s) supplied with this product. To order a replacement power adapter, visit https://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
- The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
How do I install and charge the handset battery?
For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after ten hours of continuous charging. If the screen shows Place in charger and the battery icon flashes, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time.
IMPORTANT INFORMATION:
- Use only the supplied rechargeable battery or replacement battery (model BT183342/BT283342). To order, visit our website at https://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
- If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.
How do I know the battery status and what action should I take?
| Battery indicators | Battery status | Action |
|---|---|---|
| The screen is blank, or shows Place in charger and [ ] (flashing). | Battery has no or very little charge. The handset cannot be used. | Charge without interruption (at least 30 minutes). |
| The screen shows Low battery and [ ] (flashing). | Battery has enough charge to be used for a short time. | Charge without interruption (at least 30 minutes). |
| The screen shows HANDSET X. | Battery is charged. | To keep the battery charged, place it in the telephone base or charger when not in use. |
What does it mean if I hear four short beeps every minute during a call?
How do I set the date and time initially?
How do I set up the Smart call blocker using the voice guide during initial setup?
- Press 1 if you want to screen calls with telephone numbers that are not saved in your directory, allow list or star name list.
- Press 2 if you only want to screen calls that do not display a phone number.
- Press 3 if you do not want to screen calls, and want to allow all incoming calls to get through.
What should I do if I choose option 1 (screen all unknown calls) for Smart call blocker setup?
How do I set up the answering system using the voice guide during initial setup?
How do I change the telephone base from tabletop to wall-mount installation?
How do I change the telephone base from wall-mount to tabletop installation?
How do I access and change handset settings?
How do I change the handset ringer volume?
- The handset ringer volume also determines the ringer volume for intercom calls.
- If the ringer volume is set to off, that handset is silenced for all incoming calls except paging tone.
- If the ringer volume is set to off, the caller ID will not be announced and the screen will briefly display Caller ID won’t be announced.
How do I change the handset ringer tone?
How do I set the date and time manually?
How do I change the LCD language?
How do I turn the Caller ID announce feature on or off?
- To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider.
- When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more devices are registered, the system supports caller ID announce for the first four registered handsets only.
- This feature does not announce information for call waiting calls.
- It takes at least two rings for the phone to receive caller ID information and announce it. If the phone is answered before the end of the second ring, the phone won’t have time to announce the caller’s information.
- Pronunciation of names may vary with this feature. Not all names may be pronounced correctly.
- Caller ID announce is available in English only.
- If you have paired an AT&T TL80133 DECT 6.0 cordless speakerphone to the telephone base, the caller ID announce setting for all devices also applies to the cordless speakerphone.
How do I set the speed dial voicemail number?
What indicates a new voicemail message from my service provider?
How do I manually turn off the new voicemail indicators?
How do I rename a handset?
How do I adjust or turn off the key tone?
How do I turn the automatic date and time setting via Caller ID on or off?
How do I set the home area code?
When should I use the home area code feature?
How do I change the dial mode (Tone/Pulse)?
How do I view the AT&T website address on the phone?
How do I turn QUIET mode on?
How do I turn QUIET mode off?
- If you change base ringer, handset ringer, volume, key tone, or caller ID announce features while QUIET mode is on, the sample plays but the feature remains muted until QUIET mode is turned off or expires.
- After QUIET mode is turned off or the set period of time has expired, all muted features will be activated again.
- The PTT function is not available when QUIET mode is on.
- Intercom is available during QUIET mode, but the handset will not ring.
- When QUIET mode is on, and Smart call blocker is on and in screening mode, all screened calls will be sent to the answering system after screening.
How do I make a call?
How do I use On hook dialing (predialing)?
How do I answer a call?
How do I end a call?
What is Auto off?
How do I temporarily silence the ringer for a call?
How do I use the handset speakerphone?
- When you use the speakerphone, the key pad and the SPEAKER button on the handset are lit.
- The speakerphone uses more power than the normal handset. If the handset battery becomes very low while you are using the speakerphone, the call remains in speakerphone mode until you hang up or the battery becomes depleted.
- After installing a battery into the handset, the screen may show Low battery. If you use the speakerphone at this time, the battery may become depleted. Follow the instructions in the Battery installation and charging section.
How do I redial the last number called?
How do I view the list of recently dialed numbers?
How do I redial a number from the redial list?
How do I delete an entry from the redial list?
How do I change the audio equalizer setting during a call?
- If you switch the call between the handset and the speakerphone by pressing SPEAKER, the audio setting remains unchanged.
- The current equalizer setting remains unchanged until a new setting is selected.
How do I adjust the volume during a call?
- Handset and speakerphone volume settings are independent.
- When the volume reaches the minimum or maximum setting, you hear two beeps.
How do I handle a call waiting call?
- Press PHONE/FLASH on the handset to put your current call on hold and take the new call.
- Press PHONE/FLASH on your handset at any time to switch back and forth between calls.
- If you have already picked up a screened call, the telephone checks the call waiting call’s number/name against the directory, block list, allow list, and star name list. It then displays the caller ID information or Blocked call accordingly. You can press PHONE/FLASH or SPEAKER to take the new call, or press CALL BLOCK on the handset to block it.
- If the telephone is screening a call, the call waiting call will be ignored and logged as missed call in the caller ID log.
How do I mute the microphone during a call?
How do I unmute the microphone?
How do I use chain dialing to access numbers from the directory, caller ID log, or redial list during a call?
- You cannot edit a directory entry while on a call.
- You cannot copy a caller ID entry into the directory while on a call.
- If you press REDIAL/PAUSE while on a call, you can only view the ten most recently dialed numbers but you cannot erase the entries.
- Press OFF/CANCEL on the handset to exit redial, directory or caller ID log when on a call.
How do I temporarily switch to tone dialing during a call if I have pulse service?
How do I transfer an outside call to another handset or device without announcing it (blind transfer)?
- To cancel the transfer and return to the external call before the blind transfer call is answered, press OFF/CANCEL, PHONE/FLASH or SPEAKER on your initiating handset.
- If the other device does not answer the transfer within 30 seconds, the transfer ends and the initiating device rings while showing No response to transfer. If it does not pick up within 30 seconds, the device returns to idle mode and the outside call ends.
How do I find a misplaced handset using the handset locator?
How do I stop the handset locator paging tone?
- Press PHONE/FLASH, SPEAKER, or any dialing key (0-9, TONE ★ or #) on the paged handset(s).
- -OR- Press FIND HS again on the telephone base.
How do I join a call already in progress?
- If you have registered a cordless headset or cordless speakerphone to the telephone base, you can also join a call in progress using the registered device. Refer to the user’s manuals of your cordless headset or speakerphone for more information.
- You can use up to four system handsets at the same time on an outside call.
How do I initiate an intercom call between handsets/devices?
How do I end an intercom call?
- Before the intercom call is answered, you can cancel it by pressing OFF/CANCEL.
- If the called party does not answer within 100 seconds or if the handset is in use, on a call or out of range, the initiating device shows No answer. Try again.
- To temporarily silence the intercom ringer, press OFF/CANCEL or MUTE/DELETE.
- You can only use one pair of handsets at a time to make intercom calls.
- For cordless headsets and speakerphones, refer to the corresponding user’s manual on how to answer and end an intercom call.
- If registered, headsets/speakerphones appear as HEADSET 1 and HEADSET 2.
How do I answer an incoming outside call during an intercom call?
- To answer the outside call, press PHONE/FLASH. The intercom call ends automatically. The party on the intercom call hears four beeps. Other system devices can also answer the incoming call by pressing PHONE/FLASH.
- To end the intercom call without answering the incoming call, press OFF/CANCEL on the handset.
How do I transfer or share an outside call using the intercom feature?
What is Push-to-talk (PTT) and how does it work?
- Only one device can talk at a time. To do so, press and hold PUSH TO TALK.
- You must release PUSH TO TALK, so the other person can respond.
- Only one PTT session can be active at a time.
- While PTT is in use between two devices, other devices cannot use the intercom feature but can access the answering system.
- When you attempt to place a PTT call to another device which is accessing the answering system or on an intercom call or outside call, your device screen shows Not available at this time.
How do I turn the PTT feature on or off?
How do I make a PTT call to a single device?
How does Push-to-Talk (PTT) work with multiple handsets?
- With one to five handsets registered, PTT supports a maximum of one-to-four calls.
- With six or more handsets registered, PTT supports a maximum of one-to-three calls.
How do I make a PTT call to multiple devices?
- Press and hold PUSH TO TALK until the handset shows Connecting to group….
- Press PUSH TO TALK. Press ▼CID or ▲DIR to choose Group. Press MENU/SELECT or press PUSH TO TALK, and your handset shows Connecting to group….
- Press PUSH TO TALK. Press TONE* followed by # (pound key). The handset shows Connecting to group….
- Press and hold PUSH TO TALK when you want to speak. Speak towards the handset. Your voice is broadcast to all devices.
- Release PUSH TO TALK after speaking.
- Any extension can reply.
How do I answer a PTT call?
- When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk.
- When the other party is speaking, your speakerphone light is on, and your device shows PTT From HS X To HS X (the first X represents the initiating handset number, and the second X represents your handset number; a maximum of four handset numbers appear).
- When your speakerphone light is off (the screen shows Press and hold [PTT] to talk), press and hold PUSH TO TALK on your handset. You will hear a chirp. Speak towards the device.
- While you are speaking, your device shows PTT To handset: X (X represents the handset numbers of one or more destination handsets; a maximum of four handset numbers appear).
- Your voice is broadcast to all destination devices.
How do I change a one-to-one PTT call to an intercom call?
- When your device shows Press and hold [PTT] to talk, press MENU/SELECT. The screen shows Intercom.
- Press MENU/SELECT. Your device displays Calling other handset or Calling HANDSET X. The destination device briefly shows Push to talk Ended and then Other handset is calling or HANDSET X is calling. The destination device rings.
- Press (PHONE/FLASH or any dialing keys (0-9, # or TONE*) on the destination device to answer the intercom call. Both devices now show Intercom.
- To end the intercom call, press OFF/CANCEL on your handset or place the handset in the telephone base or charger. Both screens show Intercom ended.
How do I answer an incoming outside call during a PTT call?
- During a one-to-one PTT: Press (PHONE/FLASH on the initiating or destination handset. The PTT call ends automatically and the outside call is answered.
- During a one-to-group PTT (initiating handset): Press (PHONE/FLASH on the initiating handset. The PTT call ends automatically and the outside call is answered.
- During a one-to-group PTT (destination handset): Press (PHONE/FLASH on any one of the destination handsets. That device answers the outside call. The PTT call continues for the rest of the PTT participants.
- To ignore the incoming call: Press OFF/CANCEL to leave the PTT call without answering the incoming call. The telephone continues to ring.
How do I make an outgoing call during a PTT call?
- During a one-to-one PTT: Press (PHONE/FLASH to get a dial tone. The PTT call ends automatically.
- During a one-to-group PTT (initiating handset): Press (PHONE/FLASH on the initiating handset. The PTT call ends automatically and you get a dial tone.
- During a one-to-group PTT (destination handset): Press (PHONE/FLASH on any one of the destination handsets. That device gets a dial tone. The PTT call continues for the rest of the PTT participants.
How do I end or leave a PTT call?
- For one-to-one PTT calls: Both initiating and destination devices can end the PTT call.
- For PTT calls to multiple devices: The initiating device can end the PTT call. If any one of the destination devices leaves the PTT call, the call continues until all participants or the initiator hangs up.
- Press OFF/CANCEL on the handset. The screen shows Push to talk Ended.
- -OR-
- Place the handset in the telephone base or charger, then the handset returns to idle mode.
What is the shared directory and its capacity?
Capacity: The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers. If you try to save an entry when there are already 50 entries, the screen shows Directory full. You cannot store a new number until you delete one.
How do I create a new directory entry?
- Press MENU/SELECT in idle mode to enter the main menu.
- Press ▼CID or ▲DIR to scroll to Directory, then press MENU/SELECT.
- Press ▼CID or ▲DIR to highlight Add contact.
- Press MENU/SELECT.
- Use the dialing keys to enter a telephone number (up to 30 digits) when prompted.
- Press ▼CID or ▲DIR to move the cursor to the left or right.
- Press MUTE/DELETE to erase a digit.
- Press and hold MUTE/DELETE to erase all digits.
- Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a p appears).
- Press MENU/SELECT to move on to the name. (The screen shows Number already saved if the number is already in the directory. You cannot save the same number twice.)
- Use the dialing keys to enter a name (up to 15 characters) when prompted. Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key (see character chart).
- Press ▼CID or ▲DIR to move the cursor to the left or right.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press TONE* to change the next letter to upper or lower case.
- Press MENU/SELECT to store your new directory entry. There is a confirmation tone and the screen shows Saved to directory.
How do I use the dialing keys to enter characters for names?
Character Chart:
| Dialing keys | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | . | – | ‘ | ( | ) | * | # | & | / | , |
| 2 | A | B | C | a | b | c | 2 | ||||
| 3 | D | E | F | d | e | f | 3 | ||||
| 4 | G | H | I | g | h | i | 4 | ||||
| 5 | J | K | L | j | k | l | 5 | ||||
| 6 | M | N | O | m | n | o | 6 | ||||
| 7 | P | Q | R | S | p | q | r | s | 7 | ||
| 8 | T | U | V | t | u | v | 8 | ||||
| 9 | W | X | Y | Z | w | x | y | z | 9 | ||
| 0 | space | 0 | |||||||||
| * | * | ||||||||||
| # | # |
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press TONE * to change the next letter to upper or lower case.
How do I add a predialed telephone number to the directory?
- Enter the telephone number when in idle mode.
- Follow the steps in “Edit a directory entry” to save it.
How do I review directory entries?
- Press ▲DIR when in idle mode. The summary screen shows briefly and then the first entry in the directory shows.
-OR-
Press MENU/SELECT when in idle mode, then press ▼CID or ▲DIR to scroll to Directory. Press MENU/SELECT twice. - Press ▼CID or ▲DIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
- If the telephone number in the directory exceeds 15 digits, <* appears in front of the telephone number. Press TONE * to move towards the end of the telephone number or press # (pound key) to move towards the beginning of the telephone number.
- If there are no directory entries when you press ▲DIR in idle mode, Directory empty appears briefly on the screen, followed by Add contact?. If you would like to add a new contact, press MENU/SELECT and refer to the instructions on creating a new directory entry. Otherwise, press OFF/CANCEL to cancel.
How do I search the directory by name?
- Press ▲DIR in idle mode to show the first listing in the directory.
- When an entry appears, press the dialing keys (0-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory beginning with that letter. Press ▼CID or ▲DIR to scroll through the directory.
- To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order.
- If you press 5 (JKL) once, you see Jennifer. Press ▼CID and you see Jessie.
- If you press 5 (JKL) twice, you see Kevin.
- If you press 5 (JKL) three times, you see Linda.
- If you press 5 (JKL) four times, you see 5 and then the directory entry beginning with 5 or the next closest entry after 5.
- If you press 5 (JKL) five times, you see Jennifer again.
- If there is no name matching the first letter of the key you press, the directory shows a name matching the following letters of the key.
- If you press a key (0-9) and no name starts with any of the letters on that key, the directory shows the entry matching the next letter in the directory.
How do I dial a number from the directory?
How do I delete a directory entry?
How do I edit a directory entry?
- When the directory entry displays, press MENU/SELECT. The screen shows EDIT NUMBER along with the phone number to be edited. If you only want to edit the name, skip to Step 3.
- To edit the number:
- Press the dialing keys to add digits.
- Press ▼CID or ▲DIR to move the cursor to the left or right.
- Press MUTE/DELETE to erase a digit.
- Press and hold MUTE/DELETE to erase all digits.
- Press and hold REDIAL/PAUSE to add a three-second dialing pause (a p appears).
- Press MENU/SELECT to move on to the name. The screen shows EDIT NAME along with the name to be edited.
- To edit the name:
- Press the dialing keys to add characters.
- Press ▼CID or ▲DIR to move the cursor to the left or right.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press TONE* to change the next letter to upper or lower case.
- Press MENU/SELECT to save the entry. There is a confirmation tone and the screen shows Saved to directory.
What are speed dial locations?
How do I assign a speed dial number?
- When the telephone is idle, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Directory. Press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Speed dial. Press MENU/SELECT.
- Press ▼CID or ▲DIR to choose your desired speed dial location (0 or 2-9), then press MENU/SELECT. The screen briefly shows Copy from Directory… and then displays the directory list.
- Press ▼CID or ▲DIR to scroll to the phone number you wish to assign to the selected speed dial location.
- Press MENU/SELECT to save the setting and return to the previous menu. There is a confirmation tone and the screen returns to the speed dial list.
- When the telephone is idle, press and hold any dialing keys (0 or 2-9).
- Press ▼CID or ▲DIR to choose your desired speed dial location (0 or 2-9), then press MENU/SELECT. The screen briefly shows Copy from Directory… and then displays the directory list.
- Press ▼CID or ▲DIR to scroll to the phone number you wish to assign to the selected speed dial location.
- Press MENU/SELECT to save the setting and return to the previous menu. There is a confirmation tone and the screen returns to the speed dial list.
How do I reassign a speed dial number?
- When the telephone is idle, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Directory. Press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Speed dial. Press MENU/SELECT.
- Press ▼CID or ▲DIR to choose the location you wish to reassign, then press MENU/SELECT to show the directory entry currently assigned (if any).
- Press MENU/SELECT again.
- Scroll to Change SD and then press MENU/SELECT. The screen briefly shows Copy from Directory… and then displays the directory list.
- Press ▼CID or ▲DIR to scroll to the phone number you wish to reassign to the selected speed dial location.
- Press MENU/SELECT to save the setting and return to the speed dial list. There is a confirmation tone.
How do I delete a speed dial number?
- When the telephone is idle, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Directory. Press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Speed dial. Press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to the location you wish to delete the speed dial number from, then:
- Press MUTE/DELETE to delete the displayed speed dial number. There is a confirmation tone and the screen shows Speed dial empty before returning to the speed dial list.
- Press MENU/SELECT to show the directory entry.
- Press MENU/SELECT again.
- Scroll to Clear SD and then press MENU/SELECT to delete the displayed speed dial number. There is a confirmation tone and the screen shows Speed dial empty before returning to the speed dial list.
How do I make a call using speed dial?
-OR-
- Press MENU/SELECT when in idle mode.
- Press ▼CID or ▲DIR to scroll to Directory, then press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Speed dial, then press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to the desired location (0 or 2-9) and then press (PHONE/FLASH or ◄)/SPEAKER.
How do I check my voicemail using speed dial?
What is Caller ID?
How does the caller ID log work?
What is the missed call indicator?
If you do not want to review the missed calls one by one but want to keep them in the log, press and hold OFF/CANCEL for four seconds when the handset is idle. You will hear a confirmation tone. All entries in the caller ID log become old (reviewed), and the missed calls message goes away.
What is memory match for Caller ID?
Note: The number shown in the caller ID log will be in the format sent by the telephone service provider (usually ten digits: area code + number). If the incoming number doesn’t match a directory entry, the name will appear as delivered by the service provider.
How do I review the caller ID log?
- When the handset is in idle mode, press ▼CID to review the caller ID log in reverse chronological order starting with the most recent call.
-OR-
Press MENU/SELECT. Press ▼CID or ▲DIR to scroll to Caller ID log, then press MENU/SELECT twice to select Review. - Press ▼CID or ▲DIR to scroll through the list.
- Press OFF/CANCEL to exit the caller ID log.
How do I view different dialing options for caller ID entries?
- While reviewing the caller ID log, press # (pound key) repeatedly to show different dialing options for local and long distance numbers before dialing or saving.
- Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it.
How do I dial a caller ID log entry?
- When in the caller ID log, press ▼CID or ▲DIR to browse.
- Press (PHONE/FLASH or ◄)/SPEAKER to dial the displayed entry (ensure it’s in the correct dialing format first using dialing options).
How do I delete caller ID log entries?
- While viewing the entry you want to delete, press MUTE/DELETE.
- Press MENU/SELECT when in idle mode.
- Press ▼CID or ▲DIR to scroll to Caller ID log, then press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Del all calls, then press MENU/SELECT.
- When the screen shows Delete all calls?, press MENU/SELECT to confirm. There is a confirmation tone and the screen returns to the previous menu.
How do I save a caller ID log entry to the directory?
- When in the caller ID log, press ▼CID or ▲DIR to browse.
- When the desired entry displays, press MENU/SELECT.
- Press MENU/SELECT to choose Directory.
- When the screen displays EDIT NUMBER, use the dialing keys to edit the number if necessary (e.g., adjust for local dialing).
- Press ▼CID or ▲DIR to move the cursor.
- Press MUTE/DELETE to backspace and erase a digit.
- Press and hold MUTE/DELETE to erase the entire entry.
- Press and hold REDIAL/PAUSE to insert a three-second dialing pause (p).
- Press MENU/SELECT to move to the name.
- When the screen displays EDIT NAME, use the dialing keys to edit the name (up to 15 characters).
- Press ▼CID or ▲DIR to move the cursor.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press # (pound key) to move the last word to the front (e.g., Johnson Charlie becomes Charlie Johnson).
- Press TONE* to change the next letter to upper or lower case.
- Press MENU/SELECT when done. The screen shows Saved to directory.
- You may need to change how a caller ID number is dialed if the entry does not appear in the correct format (e.g., remove area code for local calls or add 1 for long distance).
- If the received caller’s name is in all caps, the phone will adjust it to standard capitalization (first letter of each word capitalized), with exceptions for prefixes like “Mac”, “Mc”, etc., and “Van der”.
- If the number already exists in the directory under a different name, the new name will overwrite the old one.
- If you save a blocked number entry, the original name (if available) from the caller ID information will be saved.
How do I save a caller ID log entry to the allow list?
- When in the caller ID log, press ▼CID or ▲DIR to browse.
- When the desired entry displays, press MENU/SELECT.
- Press ▼CID or ▲DIR to choose Allow list, then press MENU/SELECT.
- When the screen displays EDIT NUMBER, use the dialing keys to edit the number if necessary.
- Press ▼CID or ▲DIR to move the cursor.
- Press MUTE/DELETE to backspace and erase a digit.
- Press and hold MUTE/DELETE to erase the entire entry.
- Press and hold REDIAL/PAUSE to insert a three-second dialing pause (p).
- Press MENU/SELECT to move to the name.
- When the screen displays EDIT NAME, use the dialing keys to edit the name (up to 15 characters).
- Press ▼CID or ▲DIR to move the cursor.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press # (pound key) to move the last word to the front.
- Press TONE* to change the next letter to upper or lower case.
- Press MENU/SELECT when done. The screen shows Saved to allow list.
How do I save a caller ID log entry to the block list?
- When in the caller ID log, press ▼CID or ▲DIR to browse.
- When the desired entry displays, press MENU/SELECT.
- Press ▼CID or ▲DIR to choose Block list, then press MENU/SELECT.
- When the screen displays EDIT NUMBER, use the dialing keys to edit the number if necessary.
- Press ▼CID or ▲DIR to move the cursor.
- Press MUTE/DELETE to backspace and erase a digit.
- Press and hold MUTE/DELETE to erase the entire entry.
- Press and hold REDIAL/PAUSE to insert a three-second dialing pause (p).
- Press MENU/SELECT to move to the name.
- When the screen displays EDIT NAME, use the dialing keys to edit the name (up to 15 characters).
- Press ▼CID or ▲DIR to move the cursor.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press # (pound key) to move the last word to the front.
- Press TONE* to change the next letter to upper or lower case.
- Press MENU/SELECT when done. The screen shows Saved to block list.
How do I save a caller ID log entry to the star name list?
- When in the caller ID log, press ▼CID or ▲DIR to browse.
- When the desired entry displays, press MENU/SELECT.
- Press ▼CID or ▲DIR to choose Star name list, then press MENU/SELECT.
- When the screen displays Star this name? and the caller’s name, press MENU/SELECT to confirm. The screen shows Saved to star name list.
Why is caller ID information missing or showing unusual messages?
| On-screen message | Reason |
|---|---|
| PRIVATE NUMBER | The caller prefers not to show the phone number. |
| PRIVATE NAME | The caller prefers not to show the name. |
| PRIVATE CALLER | The caller prefers not to show the phone number and name. |
| UNKNOWN NUMBER | Your telephone service provider cannot determine the caller’s number. |
| UNKNOWN NAME | Your telephone service provider cannot determine the caller’s name. |
| UNKNOWN CALLER | Your telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message. |
What is Smart Call Blocker?
For other unknown calls (uncategorized or without numbers), you can choose to:
- Allow these calls.
- Block these calls.
- Forward these calls to the answering system.
- Screen these calls (ask caller to press # or record their name).
Notes:
- Smart call blocker is on by default when you install your phone, allowing all calls initially. You can change settings to screen calls.
- With screening active, calls from numbers/names not in your directory, allow list, block list, or star name list are screened.
- You can easily add incoming numbers to your allow/block lists.
- To turn off Smart call blocker completely, see “Set Smart call blocker on/off”.
What are the call categories used by Smart Call Blocker?
- Welcome calls: Calls with numbers saved in your allow list or directory (and not in your block list). Also includes calls with caller names saved in your star name list (useful for organizations like schools or pharmacies using robocalls with known names but potentially unknown numbers).
- Unwelcome calls: Calls with numbers saved in your block list.
- Calls without numbers: Calls that are “out of area” or with numbers set to “Private”.
- Uncategorized calls: Calls with absent caller ID number, numbers not in your directory/allow/block list, or caller ID names not in your star name list.
How does Smart Call Blocker handle different call categories?
| Call category | Call control |
|---|---|
| Welcome calls | Allow: The telephone rings when there is an incoming call with a number saved in your allow list or directory (but not in your block list). Robocalls with caller names saved in your star name list will also ring. |
| Unwelcome calls | Block: The telephone does not ring when there is an incoming call with a number saved in your block list, and the call will be rejected. |
| Calls without numbers | You can set this category to:
|
| Uncategorized calls | You can set this category to:
|
- Smart call blocker is set to ‘on’ and ‘allow all’ by default. When on, the first ring of all incoming calls is muted.
- If your lists are empty and screening is set, all calls are screened (ask name or press #).
- If Smart call blocker is off, all calls ring, including blocked numbers.
- If QUIET mode is on and screening is active, screened calls go to the answering system after screening.
How do I turn Smart Call Blocker on or off?
- Press CALL BLOCK on the handset when it is not in use, and then press MENU/SELECT to select SCB On/Off.
-OR-
Press MENU/SELECT to enter the main menu when the handset is not in use. Press ▼CID or ▲DIR to scroll to Smart call blk, then press MENU/SELECT twice. - Press ▼CID or ▲DIR to highlight On or Off, then press MENU/SELECT to save the setting. You hear a confirmation tone.
How do I control calls without numbers (Private/Out of Area)?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset is not in use. Press ▼CID or ▲DIR to scroll to Smart call blk, then press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Calls w/o num, then press MENU/SELECT.
- Press ▼CID or ▲DIR to choose one of the following options, then press MENU/SELECT:
- Screening: Ask the caller to press # or say their name before the call rings.
- Allow: Allow the calls to get through and ring.
- Answering sys: Forward the calls to the answering system without ringing.
- Block: Reject the calls with block announcement.
- If you select Screening, press ▼CID or ▲DIR to choose one of the following options, then press MENU/SELECT:
- w/ Caller name: Ask the caller to say their name before the call rings. You hear the name announced and decide whether to answer, reject, or forward.
- w/o Caller name: Ask the caller to press the pound key (#) before the call rings. You can then answer the call.
How do I control uncategorized calls?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu when the handset is not in use. Press ▼CID or ▲DIR to scroll to Smart call blk, then press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Uncategorized, then press MENU/SELECT.
- Press ▼CID or ▲DIR to choose one of the following options, then press MENU/SELECT:
- Screening: Ask the caller to press # or say their name before the call rings.
- Allow: Allow the calls to get through and ring.
- Answering sys: Forward the calls to the answering system without ringing.
- Block: Reject the calls with block announcement.
- If you select Screening, press ▼CID or ▲DIR to choose one of the following options, then press MENU/SELECT:
- w/ Caller name: Ask the caller to say their name before the call rings. You hear the name announced and decide whether to answer, reject, or forward.
- w/o Caller name: Ask the caller to press the pound key (#) before the call rings. You can then answer the call.
How do I add an entry to the block list?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT to enter the main menu. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Block list, then press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Add new entry, then press MENU/SELECT.
- When the screen displays ENTER NUMBER, use the dialing keys to enter a number (up to 30 digits).
- Use ▼CID/▲DIR to move cursor.
- Use MUTE/DELETE to erase digits.
- Use REDIAL/PAUSE to add a pause (p).
- Press MENU/SELECT to move on to the name. (Screen shows Number already saved if it’s already in the list).
- When the screen displays ENTER NAME, use the dialing keys to enter a name (up to 15 characters).
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Use TONE * to change case.
- Press MENU/SELECT to store the block entry.
How do I review the block list?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Block list, then press MENU/SELECT.
- Press MENU/SELECT to choose Review.
- Press ▼CID or ▲DIR to browse through the block entries.
How do I save a caller ID log entry directly to the block list?
- Search for the desired caller ID log entry.
- When the desired entry displays, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Block list, then press MENU/SELECT.
- The handset displays EDIT NUMBER. Use the dialing keys to edit the number if necessary.
- Use ▼CID/▲DIR to move cursor.
- Use MUTE/DELETE to erase digits.
- Use REDIAL/PAUSE to add a pause (p).
- Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
- Use the dialing keys to add or edit the name.
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Use # (pound key) to move last word to front.
- Use TONE * to change case.
- Press MENU/SELECT when done. The screen shows Saved to block list.
How do I edit a block list entry?
- Search for the desired entry in the block list.
- When the desired entry displays, press MENU/SELECT. The screen displays EDIT NUMBER. If you only want to edit the name, skip to Step 4.
- To edit the number:
- Use dialing keys to enter digits.
- Use ▼CID/▲DIR to move cursor.
- Use MUTE/DELETE to erase digits.
- Use REDIAL/PAUSE to add pause (p).
- Press MENU/SELECT to move to the name. Screen displays EDIT NAME.
- To edit the name:
- Use dialing keys to enter characters.
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Press MENU/SELECT to save the entry. Screen displays Saved to block list.
How do I delete block list entries?
- Search for the desired entry in the block list.
- When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?.
- Press MENU/SELECT to confirm. The screen shows Entry deleted, and the next entry displays. You cannot retrieve a deleted entry.
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Block list, then press MENU/SELECT.
- Press ▼CID or ▲DIR to highlight Delete all, then press MENU/SELECT. The screen shows Delete all in block list?.
- Press MENU/SELECT again to confirm. The screen displays Deleted. There is a confirmation tone.
How do I add an entry to the allow list?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Allow list, then press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Add new entry, then press MENU/SELECT.
- When the screen displays ENTER NUMBER, enter a number (up to 30 digits).
- Use ▼CID/▲DIR to move cursor.
- Use MUTE/DELETE to erase digits.
- Use REDIAL/PAUSE to add a pause (p).
- Press MENU/SELECT to move to the name. (Screen shows Number already saved if it’s already in the list).
- When the screen displays ENTER NAME, enter a name (up to 15 characters).
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Use TONE * to change case.
- Press MENU/SELECT to store the allow entry.
How do I review the allow list?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Allow list, then press MENU/SELECT.
- Press MENU/SELECT to choose Review.
- Press ▼CID or ▲DIR to browse through the allow entries.
How do I save a caller ID log entry directly to the allow list?
- Search for the desired caller ID log entry.
- When the desired entry displays, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Allow list, then press MENU/SELECT.
- The handset displays EDIT NUMBER. Edit the number if necessary.
- Use ▼CID/▲DIR to move cursor.
- Use MUTE/DELETE to erase digits.
- Use REDIAL/PAUSE to add a pause (p).
- Press MENU/SELECT to move to the name. Displays EDIT NAME.
- Use dialing keys to add or edit the name.
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Use # (pound key) to move last word to front.
- Use TONE * to change case.
- Press MENU/SELECT when done. Screen shows Saved to allow list.
How do I edit an allow list entry?
- Search for the desired entry in the allow list.
- When the entry displays, press MENU/SELECT. Displays EDIT NUMBER. Skip to Step 4 if only editing the name.
- To edit the number:
- Use dialing keys to enter digits.
- Use ▼CID/▲DIR to move cursor.
- Use MUTE/DELETE to erase digits.
- Use REDIAL/PAUSE to add pause (p).
- Press MENU/SELECT to move to the name. Displays EDIT NAME.
- To edit the name:
- Use dialing keys to enter characters.
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Press MENU/SELECT to save. Screen displays Saved to allow list.
How do I delete allow list entries?
- Search for the desired entry in the allow list.
- When the entry displays, press MUTE/DELETE. Screen shows Delete entry?.
- Press MENU/SELECT to confirm. Screen shows Entry deleted, and next entry displays. Cannot retrieve deleted entry.
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Allow list, then press MENU/SELECT.
- Press ▼CID or ▲DIR to highlight Delete all, then press MENU/SELECT. Screen shows Delete all in allow list?.
- Press MENU/SELECT again to confirm. Screen displays Deleted. Confirmation tone sounds.
What is the star name list and how does it work?
How do I add an entry to the star name list?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Star name list, then press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Add new entry, then press MENU/SELECT.
- When the screen displays ENTER NAME, use the dialing keys to enter a name (up to 15 characters). First character of each word is capitalized.
- Use ▼CID/▲DIR to move cursor.
- Press 0 for space.
- Use MUTE/DELETE to erase characters.
- Use TONE * to change case.
- Press MENU/SELECT to store the entry. Display shows Name already saved if the name is already in the list (cannot save the same name twice).
How do I review the star name list?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Star name list, then press MENU/SELECT.
- Press MENU/SELECT to choose Review.
- Press ▼CID or ▲DIR to browse through the star name entries.
How do I save a caller ID log entry directly to the star name list?
- Search for the desired caller ID log entry.
- When the desired entry displays, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Star name list, then press MENU/SELECT.
- The handset displays Star this name?, and the caller ID name of the caller.
- Press MENU/SELECT to confirm. The screen shows Saved to star name list.
How do I edit a star name list entry?
- Search for the desired entry in the star name list.
- When the desired entry displays, press MENU/SELECT. The screen displays EDIT NAME along with the name.
- To edit the name:
- Use the dialing keys to enter characters.
- Use ▼CID/▲DIR to move cursor left or right.
- Press 0 to add a space.
- Use MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press MENU/SELECT to save the entry. The screen displays Saved to star name list.
How do I delete a star name list entry?
- Search for the desired entry in the star name list.
- When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?.
- Press MENU/SELECT to confirm. The screen shows Entry deleted, and the next entry displays. You cannot retrieve a deleted entry.
How do I delete all star name list entries?
- Press CALL BLOCK on the handset when it is not in use.
-OR-
Press MENU/SELECT. Scroll to Smart call blk, press MENU/SELECT. - Press ▼CID or ▲DIR to scroll to Star name list, then press MENU/SELECT.
- Press ▼CID or ▲DIR to highlight Delete all, then press MENU/SELECT. The screen shows Delete all in star name list?.
- Press MENU/SELECT again to confirm. The screen displays Deleted. There is a confirmation tone.
What are the screening announcements for Smart Call Blocker?
- Screening with caller name: “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.”
- Screening without caller name: “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller, please press pound to be connected. If you’re a solicitor, please hang up now.”
How do I play my current screening announcements?
- Press CALL BLOCK (or use MENU to navigate to Smart call blk -> Screening annc).
- Press MENU/SELECT on Screening annc.
- Scroll to Play annc, press MENU/SELECT.
- Press MENU/SELECT again to select w/ Caller name.
- Press CALL BLOCK (or use MENU to navigate to Smart call blk -> Screening annc).
- Press MENU/SELECT on Screening annc.
- Scroll to Play annc, press MENU/SELECT.
- Scroll to w/o Caller name, then press MENU/SELECT.
How do I record my name for screening announcements?
- Press CALL BLOCK (or use MENU to navigate to Smart call blk -> Screening annc).
- Press MENU/SELECT on Screening annc.
- Press MENU/SELECT to select Rec your name. The system announces, “Record after the tone. Press 5 when you are done.”
- Speak towards the handset to record your name after the tone. Press 5 to end recording.
How do I reset screening announcements to default?
- Press CALL BLOCK (or use MENU to navigate to Smart call blk -> Screening annc).
- Press MENU/SELECT on Screening annc.
- Scroll to Reset annc, then press MENU/SELECT.
- Screen shows Reset to default annc?. Press MENU/SELECT again to confirm. Screen shows Annc. reset to default.
- While an announcement is playing, press MUTE/DELETE. Screen shows Annc. Deleted.
Which types of calls are allowed through when Smart Call Blocker is on?
- Calls with numbers saved in your allow list.
- Calls with numbers saved in your directory (but not on your block list).
- Calls with caller ID names saved in your star name list.
- If set to allow calls without numbers: Calls that are “out of area” or with numbers set to “Private”.
- If set to allow uncategorized calls: Calls with numbers not on your directory, allow list, or block list, or with absent caller ID number; Calls with caller ID names that are not on your star name list.
What should I do if messages are incomplete?
- If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set.
- If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.
- If the system’s memory becomes full during a message, the system stops recording and disconnects the call.
- If the caller’s voice is very soft, the system may stop recording and disconnect the call.
How can I fix difficulty hearing messages?
- Press ▲VOLUME+ to increase the telephone base speaker volume.
- Press ▲DIR/VOLUME on a handset to adjust the message playback volume on that handset.
Why doesn’t the system answer after the correct number of rings?
- Make sure that the answering system is on. ANS ON should show on the handset and the /ANS ON/OFF light on the telephone base should be on.
- If toll saver is activated, the number of rings changes to two when you have new messages stored.
- If the memory is full or the system is off, the system will answer after ten rings.
- In some cases, the answering system is affected by the ringing system used by your telephone service provider.
- If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail. To determine how many rings activate your voicemail, contact your telephone service provider.
- If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
Why doesn’t the system respond to remote commands?
- Make sure to enter your remote access code correctly. The default code is 19.
- Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.
- The answering system may not detect the remote access code while your announcement or message is playing. Try waiting until the announcement or message is over, or press command code 5 to stop the operation before entering other codes.
- There may be interference on the phone line you are using. Press dialing keys firmly.
Why doesn’t the system record messages?
- Make sure the answering system is on. ANS ON should show on the handset and the /ANS ON/OFF light on the telephone base should be on.
- Make sure the memory of the answering system is not full.
- If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail. To determine how many rings activate your voicemail, contact your telephone service provider.
- If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
What does it mean when the system announces, “Time and day not set”?
How can I make the outgoing announcement clearer?
- When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset.
- Make sure there is no background noise (TV, music, etc.) while recording.
Why do “New voicemail” and the M icon show on the screens when I don’t know why?
Why can’t I retrieve voicemail messages?
How do I change the LCD language back to English if I’ve set it to Spanish or French?
Why doesn’t my telephone work with a nontraditional telephone service that uses my computer?
- Make sure your computer is powered on.
- Make sure your Internet connection is working properly.
- Make sure that the software is installed and running for your nontraditional telephone service.
- Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.
- In a few rare instances, the USB port on your computer may not have enough power. Try using a USB hub with its own external power supply.
- If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.
What is the common cure for electronic equipment issues?
- Disconnect the power to the telephone base.
- Disconnect the cordless handset battery.
- Wait a few minutes.
- Connect power to the telephone base.
- Replace the battery and place the cordless handset into the telephone base or charger. (Note: Step 5 in the source seems to say ‘Remove the battery. Replace the battery…’. It might be intended to mean ensure the battery connection is good or use a known good battery if available, then place it in the base/charger).
- Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.
How should I care for my telephone?
- Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.
- Avoid rough treatment.
- Place the handset down gently.
- Save the original packing materials to protect your telephone if you ever need to ship it.
How can I prevent water damage to my phone?
What precautions should be taken during electrical storms?
How should I clean my telephone?
- Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap.
- Do not use excess water or cleaning solvents of any kind.
- Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth (from page 141).
What are the basic safety precautions when using this product?
- Read and understand all instructions in the user’s manual. Observe all markings on the product.
- Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
- Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be created. Avoid plugging the phone or placing the handset in the cradle in environments with flammable gases unless adequately ventilated.
- Do not use this product near water or when you are wet (e.g., wet basement, shower, near a pool, sink, laundry tub). Do not use liquids or aerosol sprays for cleaning. Unplug immediately if it contacts liquid and wait until thoroughly dry before plugging back in.
- Install this product in a protected location where cords cannot be tripped over. Protect cords from damage or abrasion.
- If the product does not operate normally, see the Troubleshooting section. If unresolved or the product is damaged, refer to the Limited warranty section. Do not open the product except as directed in the user’s manual.
- Replace batteries only as described in the user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.
- The power adapters are intended for vertical or floor mount orientation. The prongs are not designed for ceiling, under-the-table, or cabinet outlets.
- Use only the power adapters provided. Visit the manufacturer’s website or call the provided number for replacements.
- Use only the supplied or correct replacement rechargeable battery type. Dispose of used batteries according to instructions.
What should I know about privacy with cordless telephones?
What are the power requirements for this cordless telephone?
How can I minimize potential TV interference from my cordless phone?
What precautions should I take with rechargeable batteries?
What precautions should users with implanted cardiac pacemakers take?
- Should keep wireless telephones at least six inches from the pacemaker.
- Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
- Should use the wireless telephone at the ear opposite the pacemaker.
What is ECO mode?
What should I know about recording calls with the telephone answering system?
How do I activate the CEC battery charging testing mode?
- Unplug the telephone base power adapter from the power outlet. Make sure all handsets are inserted with charged batteries before proceeding.
- While you press and hold FIND HS, plug the telephone base power adapter back to the power outlet.
- After about 20 seconds, when the IN USE light starts flashing, release FIND HS and then press it again within two seconds.
How do I deactivate the CEC battery charging testing mode?
- Unplug the telephone base power adapter from the power outlet, then plug it back in. The telephone base is powered up as normal.
- Register your handsets back to the telephone base. See registration instructions.
How do I get warranty service?
What must I return with the product to get warranty service?
- Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and
- Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and
- Provide your name, complete and correct mailing address, and telephone number.
What are the technical specifications of this phone?
| Specification | Value |
|---|---|
| RF frequency band | 1921.536MHz – 1928.448MHz |
| Channels | 5 |
| Telephone base voltage (AC voltage, 60Hz) | 96Vrms – 130Vrms |
| Telephone base voltage (AC adapter output) | 6VDC @ 400mA |
| Handset battery | 2.4V 400mAh, 2xAAA Ni-MH |
| Charger voltage (AC adapter output) | 6VDC @ 100mA |
| Operation | Operating time* |
|---|---|
| Talk time (cordless handset) | Up to 7 hours |
| Standby | Up to 5 days |
What is DECT 6.0 digital technology?
What is the telephone operating range?
What is HD audio?
What is the simulated full-duplex handset speakerphone?
What happens when Smart Call Blocker blocks calls?
- Calls on Block List: If Smart call blocker is on, incoming calls with numbers saved in your block list will not ring. The telephone plays the block announcement “Calls to this number are being screened by Smart call blocker. The number you are calling is not accepting your call. Please hang up.” to the caller, and the call will be terminated. (Note: If Smart call blocker is off, these calls will ring).
- Calls without Numbers: If Smart call blocker is on and set to block calls without numbers (“out of area” or “Private”), these calls will not ring and will be terminated after the block announcement.
- Uncategorized Calls: If Smart call blocker is on and set to block uncategorized calls (numbers not in directory, allow list, or block list; or names not on star name list), these calls will not ring and will be terminated after the block announcement.
How does the phone screen calls without numbers?
- Ask for Caller Names: Announces “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.” After the caller responds, it announces “Please wait a moment while your call is connected.” The phone rings, announces the caller’s name, and displays “Screened call”. You can then answer, reject, or forward to the answering system.
- Do Not Ask for Caller Names: Announces “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller, please press pound to be connected. If you’re a solicitor, please hang up now.” After the caller presses #, it announces “Please wait a moment while your call is connected.” The phone rings, and you can answer. This filters calls using autodialers (robocalls, telemarketing).
- The announcement uses your recorded name if available (“Hello. Calls to [Your Name] are being screened…”).
- If the caller hangs up during screening, it’s logged as a missed call.
- During screening, press PHONE/FLASH or SPEAKER to answer immediately.
- While ringing after screening, press OFF/CANCEL to mute the ringer or CALL BLOCK to reject.
- Robocalls usually can’t respond and won’t get through unless saved in the star name list.
- Remote access codes work during screening.
How do I handle a screened call (without numbers)?
- Answer Call Once: Press PHONE/FLASH or SPEAKER to pick up. The phone announces options: “To answer the call, press 1. To send this call to the answering system, press 4. To repeat these options, press *.” Press 1 to answer. The number is *not* added to your allow list.
- Send Call to Answering System: Press PHONE/FLASH or SPEAKER to pick up. When options are announced, press 4. The caller is sent to the answering system.
- End Call: If you picked up, press OFF/CANCEL to hang up. If you don’t want to answer while it’s ringing, press OFF/CANCEL to end the screening process and stop the ringing. Press CALL BLOCK to reject the call directly.
- Mute Ringer Temporarily: While the phone is ringing, press OFF/CANCEL.
How does the phone screen uncategorized calls?
- Ask for Caller Names: Announces “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.” After the response, it connects, rings, announces the name, and displays “Screened call”. You can then choose to answer, reject, or forward.
- Do Not Ask for Caller Names: Announces “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller, please press pound to be connected. If you’re a solicitor, please hang up now.” After # is pressed, it connects and rings.
- You can add numbers/names from screened calls to your allow/block/star lists later.
- The announcement uses your recorded name if available.
- Hang-ups during screening are logged as missed calls.
- Press PHONE/FLASH or SPEAKER during screening to answer.
- While ringing, press OFF/CANCEL to mute or CALL BLOCK to reject (adds number to block list).
- Handling call waiting during screening depends on the situation (may show Caller ID/Blocked Call or be ignored).
- Robocalls usually fail unless in the star name list.
- Remote access codes work during screening.
How do I handle a screened uncategorized call?
- Allow Call Once: Press PHONE/FLASH or SPEAKER to pick up. The phone announces options: “To answer the call, press 1. To answer and always allow this number, press 2. To block this number, press 3. To send this call to the answering system, press 4. To repeat these options, press *.” Press 1 to answer. The number is *not* added to your allow list.
- Always Allow: Press PHONE/FLASH or SPEAKER to pick up. When options are announced, press 2. The number is added to your allow list.
- Block Call: Press PHONE/FLASH or SPEAKER to pick up. When options are announced, press 3 (or press CALL BLOCK on the handset). The phone plays the block announcement to the caller (“The number you are calling is not accepting your call. Please hang up.”), the call ends, and the number is added to your block list.
- Send Call to Answering System: Press PHONE/FLASH or SPEAKER to pick up. When options are announced, press 4. The caller is sent to the answering system (even if it’s off).
- Mute Ringer Temporarily: While the phone is ringing, press OFF/CANCEL.
How can I block a call while I am on the line?
- Press the CALL BLOCK button on the handset.
- The screen displays “Block and end?” and the caller’s number (if available).
- Press MENU/SELECT to confirm.
How do I play the current outgoing announcement?
- When the handset is in idle mode, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Answering sys, then press MENU/SELECT.
- Press MENU/SELECT again to select Announcement.
- Press ▼CID or ▲DIR to scroll to Play annc, then press MENU/SELECT.
How do I record a new outgoing announcement?
- When the handset is in idle mode, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Answering sys, then press MENU/SELECT.
- Press MENU/SELECT again to select Announcement.
- Press MENU/SELECT to select Record annc. The system announces, “Record after the tone. Press 5 when you are done.”
- Speak towards the handset to record your announcement. Press 5 to end recording. Your recorded announcement plays automatically.
How do I reset the outgoing announcement to the default?
- When the handset is in idle mode, press MENU/SELECT.
- Press ▼CID or ▲DIR to scroll to Answering sys, then press MENU/SELECT.
- Press MENU/SELECT again to select Announcement.
- Press ▼CID or ▲DIR to scroll to Reset annc, then press MENU/SELECT.
- The screen shows Reset to default annc?. Press MENU/SELECT again to confirm. The screen shows Annc. reset to default.
How do I turn the answering system on or off?
Using a cordless handset:
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys, press MENU/SELECT.
- Scroll to Answer ON/OFF, press MENU/SELECT.
- Highlight On or Off, press MENU/SELECT. A confirmation tone sounds.
Using the telephone base:
- Press /ANS ON/OFF.
- If turned on, it announces, “Calls will be answered.” The /ANS ON/OFF light turns on.
- If turned off, it announces, “Calls will not be answered.” The light turns off.
How do I use the Voice Guide to set up the answering system?
- Press MENU/SELECT on the handset when not in use.
- Scroll (▼CID or ▲) to Answering sys, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Voice guide, press MENU/SELECT.
- You hear a voice prompt: “This voice guide will assist you with the basic setup of your answering system.”
- Follow the voice instructions, inputting numbers as prompted.
- Press OFF/CANCEL to quit the voice guide anytime.
- After a power outage, prompts for date/time and Smart Call Blocker appear first, then a prompt for voice guide setup.
- If the system is off, it answers after 10 rings for remote access.
How do I change the Call Screening setting?
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Ans sys setup, press MENU/SELECT.
- Press MENU/SELECT to select Call screening.
- Choose On or Off using ▼CID or ▲DIR.
- Press MENU/SELECT to save. A confirmation tone sounds.
How do I set the number of rings before the answering system answers?
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Ans sys setup, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to # of rings, press MENU/SELECT.
- Choose 2, 3, 4, 5, 6, or Toll saver using ▼CID or ▲DIR.
- Press MENU/SELECT to save. A confirmation tone sounds.
- If you have voicemail, set the answering system to answer at least 2 rings before voicemail picks up.
- Setting rings to 2 or 3 might not allow enough time for full Caller ID announcement.
- If Smart Call Blocker is on, the first ring is muted.
How do I change the remote access code?
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Ans sys setup, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Remote code, press MENU/SELECT.
- Use dialing keys to enter a two-digit number. Press MUTE/DELETE to backspace/delete.
- Press MENU/SELECT to save. A confirmation tone sounds.
How do I change the Message Alert Tone setting?
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Ans sys setup, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Msg alert tone, press MENU/SELECT.
- Choose On or Off using ▼CID or ▲DIR.
- Press MENU/SELECT to save. A confirmation tone sounds.
- The tone only beeps if: Answering system is on, Msg alert tone is set to On, and there are new messages.
- Pressing any base key (except FIND HS) temporarily silences the tone but also performs the key’s function.
How do I set the message recording time limit?
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Ans sys setup, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Recording time, press MENU/SELECT.
- Choose 3 minutes, 2 minutes, or 1 minute using ▼CID or ▲DIR.
- Press MENU/SELECT to save. A confirmation tone sounds.
How do I differentiate between answering system messages and provider voicemail?
- Built-in Answering System: If OO and XX New messages show on the handset and message window, you have new messages on the built-in system. Listen by pressing ►/■/PLAY/STOP on the base.
- Telephone Service Provider Voicemail: If M and New voicemail display on the handset, your provider indicates new voicemail. Dial the access number and use the security code/PIN provided by your service provider to listen.
How can I use the answering machine and voicemail together?
What is the message capacity of the answering system?
- Low Memory: If less than three minutes recording time remain, it announces, “Less than three minutes to record.” before playback. “Rec mem low” displays in idle mode.
- Full Memory: Announces, “Memory is full,” before playback. “Rec mem full” displays in idle mode. You cannot turn the system on (if off) or record new messages until old ones are deleted. “Memory full” displays if trying to turn on via handset when memory is full.
What are voice prompts?
How do I screen calls?
At the telephone base:
The announcement and incoming message broadcast at the base.- Adjust volume: Press ▲VOLUME+ or ▼VOLUME-.
- Temporarily silence screening: Press ►/■/PLAY/STOP.
- Temporarily turn screening on (if set to off): Press ►/■/PLAY/STOP.
At the handset:
While a message is being recorded, the handset shows “To screen call, press [SELECT]”. Press MENU/SELECT to screen.- Adjust volume: Press ▼CID/VOLUME or ▲DIR/VOLUME.
- Temporarily silence screening: Press OFF/CANCEL.
- Temporarily turn screening on (if set to off): Press MENU/SELECT.
- Broadcast through speakerphone: Press /SPEAKER. Press again to turn off.
What is call intercept?
How do I adjust the base ringer volume?
How do I temporarily turn off the message alert tone?
How do I listen to messages?
At the telephone base:
Press ►/■/PLAY/STOP. The system announces the number of messages and begins playback. Press ►/■/PLAY/STOP again to stop.On a cordless handset:
- In idle mode, press MENU/SELECT.
- Press MENU/SELECT again to select Play messages.
- If there are both new and old messages, press ▼CID or ▲DIR to select Play new msgs or Play old msgs, then press MENU/SELECT.
- If only new or only old messages exist, they play automatically.
What options are available during message playback?
When messages are playing on the telephone base:
- Adjust volume: Press ▲VOLUME+ or ▼VOLUME-.
- Skip to next message: Press ►/SKIP.
- Repeat message: Press ◄/REPEAT. Press twice for previous message.
- Delete message: Press X/DELETE.
- Stop playback: Press ►/■/PLAY/STOP.
When messages are playing on the handset:
- Adjust volume: Press ▼CID/VOLUME or ▲DIR/VOLUME.
- Skip to next message: Press 6.
- Repeat message: Press 4. Press twice for previous message.
- Delete message: Press MUTE/DELETE.
- Stop playback: Press 5 or OFF/CANCEL.
- Switch speakerphone: Press /SPEAKER.
- Call back (if number available): Press PHONE/FLASH. Screen shows Call back?. Press MENU/SELECT or PHONE/FLASH. (If dialing format is wrong, use # key option first).
- Pause/View Caller ID/Dialing Options: Press MENU/SELECT to pause and view Caller ID. From here, press OFF/CANCEL to resume, or press # repeatedly for dialing format options, then MENU/SELECT or PHONE/FLASH to call back. Playback resumes automatically after 10 seconds if no call back initiated.
How do I delete all old messages?
On the telephone base:
- When idle, press X/DELETE. System announces, “To delete all old messages, press DELETE again.”
- Press X/DELETE again. System announces, “All old messages deleted.”
On the handset:
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys. Press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to highlight Delete all old. Press MENU/SELECT.
- Screen shows Delete all old messages?. Press MENU/SELECT again to confirm.
- Screen displays Deleting… then All old msgs deleted!. A confirmation tone sounds.
How do I record and play memos?
Record a memo:
- In idle mode, press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to Answering sys. Press MENU/SELECT.
- Scroll (▼CID or ▲DIR) to highlight Record memo. Press MENU/SELECT.
- System announces, “Record after the tone. Press 5 when you are done.” (Record up to four minutes).
- Speak towards the handset to record.
- Press 5 to stop. System announces, “Recorded.” (Memos shorter than two seconds are not saved).
Play back a memo:
Play memos the same way as messages (see Message playback instructions).What do the different base message counter displays mean?
| Display | Meaning |
|---|---|
| 0 | No messages. |
| 0 (flashing) | You need to set the date and time. |
| 1-99 | Total number of old messages and memos, or message number currently playing during old message playback. |
| 1-99 (flashing) | Total number of messages and memos. Flashes when there are new or missed messages. After power failure, flashes to indicate clock needs setting. |
| 1-99 & F (alternating) | Memory is full. Delete messages before recording new ones. |
| — — — — | System is answering, recording, or being reached remotely. Telephone line is in use. |
| 0–6 | Shows for two seconds while adjusting base ringer volume. |
| 1–8 | Shows for two seconds while adjusting base speaker volume. |
How do I use remote access to reach my answering system?
- Dial your home telephone number.
- When the system answers, enter your two-digit remote access code (default is 19).
- The system announces the number of messages (if any) and begins playback.
- Enter remote commands as needed (see table below).
- Hang up or press 8 to end the call.
Remote Commands:
| Command | Action |
|---|---|
| 1 | Press to listen to all messages. |
| 2 | Press to listen to new messages only. |
| 3 | Press to delete the current message (during playback). |
| 33 | Press twice to delete all old messages. |
| 4 | Press to repeat the current message (during playback). |
| 5 | Press to stop any operation (including recording). |
| *5 | Press to listen to a list of remote commands. |
| 6 | Press to skip to the next message (during playback). |
| *7 | Press to record a new announcement. |
| 8 | Press to end remote access (call terminates). |
| 0 | Press to turn the answering system on or off. |
- If you don’t enter a valid code, the system answers automatically (details not provided, likely just plays announcement/takes message).
- Pausing over 4 seconds triggers a help menu; no command for 20 more seconds ends the call.
- If memory is full, system answers after 10 rings, announces “Memory is full. Enter the remote access code.” Enter code to access messages/announcements.
- The system can respond to the code during screening/block announcements.
How do I add and register handsets/headsets/speakerphones?
To register a cordless handset:
- Ensure the handset is out of the base/charger and shows “To register HS, see manual.”
- Place the handset onto the telephone base cradle (not a charger).
- The handset shows “Registering…. Please wait”. The base IN USE light turns on.
- Once registered, the handset shows “HANDSET X Registered” (X is the number), beeps, and the IN USE light turns off.
How do I deregister all handsets?
- Ensure ALL handsets are out of the base and chargers.
- Press and hold FIND HS on the telephone base for about 10 seconds, until the IN USE light starts flashing.
- Release FIND HS.
- Immediately press FIND HS again while the light is still flashing. (If it stops flashing, start over from step 2).
- Deregistration takes up to 10 seconds. Handsets will eventually display “To register HS, see manual.”
- Re-register desired handsets following the registration instructions.
- If deregistration fails, reset the system (unplug base power, wait, plug back in) and try again.
- Cannot deregister if any system handset is in use.
- Works even with depleted battery; charge handset for 10+ min after deregistration before re-registering.
What do the handset screen icons mean?
| Icon | Meaning |
|---|---|
| Battery (animated) | Battery is charging. |
| Battery outline (flashing) | Low battery; place in base/charger. |
| Speaker symbol | Speakerphone is in use. |
| Bell with slash | Ringer off. |
| V M | New voicemail from service provider. |
| ANS ON | Answering system is on. |
| OO | New message in the built-in answering system. |
| NEW | New caller ID log entry (new and missed calls). |
| MUTE | Handset microphone is off. |
| MSG # x/y | Message counter (x = current message number, y = total messages) during playback. |
What do the different alert tones mean?
Handset Alert Tones:
| Tone | Meaning |
|---|---|
| One short beep | Tone of each key press (if key tone is on). |
| One long beep | Indication to begin recording (message, memo, announcement). |
| Two short beeps | – Volume at highest/lowest setting when pressing ▼CID or ▲DIR. – Call waiting tone. – Error tone. |
| Confirmation tone (three rising tones) | System completed command successfully. |
| Four beeps | – Other party ended intercom call. – Handset went out of range during call. |
| Four short beeps | Low battery warning. |
Telephone Base Alert Tones:
| Tone | Meaning |
|---|---|
| One long beep | Start of message recording during call screening or end of playback session. |
| Four short beeps | Registration failure tone. |
| Beeps every ten seconds | Message alert (if enabled and new messages exist). |
| Fast ringer tone | Setting ringer volume via ▲VOLUME+ or ▼VOLUME- key. |
What do the lights on the base and handset indicate?
Base Lights:
- IN USE light:
- On: Handset in use, or answering system answering a call.
- On: Handset being registered.
- Flashes quickly: Incoming call, or handsets being deregistered.
- Flashes: Another telephone on the same line is in use.
- /ANS ON/OFF light: On when the answering system is on.
Handset Lights/Indicators:
- CHARGE light: On when the handset is charging in the telephone base or charger.
- /SPEAKER light (integrated with button): On when the speakerphone is on.
- Backlit Keypad: Big lighted buttons illuminate when keys are pressed or during events like incoming calls.
- Display: Extra large display shows status and information.
What do common screen messages mean?
| Message | Meaning |
|---|---|
| Added to allow list | An entry has been added to the allow list. |
| Added to block list | An entry has been added to the block list. |
| Added to star name list | An entry has been added to the star name list. |
| Blocked call | An incoming call is blocked. |
| Block list is empty | There are no block list entries. |
| Call transferred | You have transferred an outside call to another device. |
| Caller ID log empty | There are no entries in the caller ID log. |
| Calling HANDSET X | The handset is calling another handset (intercom). / The handset is transferring an outside call. |
| Calling other handset | The handset is calling the other handset (intercom, for 2-handset systems). |
| CID Annc ON/OFF on all HS and BS | Caller ID announce feature turned on/off on all handsets and base. |
| Contact deleted | A directory entry is deleted. |
| Directory empty | There are no directory entries. |
| Directory full | Directory is full. Delete entries to add new ones. |
| Ended | You have just ended a call. |
| HANDSET X is calling | Another system handset is calling (intercom). |
| Incoming call | There is a call coming in. |
| Intercom | The device is on an intercom call. |
| Intercom ended | The intercom call has just ended. |
| INTERCOM TO: | Started intercom process, need to enter device number. |
| Line in use | An extension phone, or one of the devices is in use. |
| Low battery | The battery is low. You should charge the battery. |
| Microphone ON | Mute is off so the other party can hear your voice. |
| Muted | The microphone is off. The other party cannot hear you. |
| New voicemail | There are new voicemail messages from your telephone service provider. |
| No answer. Try again | Device trying to transfer call to is out of range, off hook, or has no power. |
| No battery | The handset in the charger has no battery installed. |
| No caller info | The caller information is unavailable. |
| No Incoming PTT | Incoming PTT function is off. Handset will not receive PTT calls. |
| No line | There is no telephone line connection. |
| Not available at this time | Someone else is already using the directory or caller ID log. |
| Number already saved | The telephone number entered is already in the directory or call block list. |
| Out of range OR No pwr at base | Telephone base lost power, or handset is out of range. |
| *** Paging *** | The cordless handset is paged by the telephone base. |
| Phone | The handset is on a call. |
| Place in charger | The battery is very low. Handset should be charged. |
| Quiet mode on | QUIET mode is on. |
| Quiet mode is off | QUIET mode is turned off. |
| Rec mem full | The system recording time is full. |
| Rec mem low | The system recording time is low. |
| Registering… Please wait | The handset is registering to the telephone base. |
| Registration failed | The handset registration is not successful. |
| Ringer off | The ringer is turned off. |
| Ringer muted | The ringer is off temporarily while the device is ringing. |
| Saved to directory | An entry has been successfully saved to the directory. |
| Screened call | Smart call blocker screened a call and is putting it through. |
| Setting up Ans sys… | Handset playing voice guide to set up answering system. |
| Smart call blk screening | The telephone is screening an incoming call. |
| Speaker | The handset speakerphone is in use. |
| Voice guide set Smart call blk? | Prompt after initial setup to configure Smart Call Blocker via voice guide. |
| TRANSFER TO: | Started transferring a call, need to enter device number or choose all. |
| Transferring call… | Handset is transferring an outside call to the other handset. |
| To register HS, see manual. | Screen display before handset registration or after deregistration. |
| To screen call, press [SELECT] | Displayed during answering system recording if call screening at handset is possible. |
| Unable to call. Try again | Trying to join call with 4 handsets already active / Trying outside call while another device is transferring with intercom. |
| XX Missed calls | There are new calls in the caller ID log. |
| XX New messages | There are new messages in the answering system. |
What should I do if my telephone doesn’t work at all?
- Make sure the power cord is securely plugged into the base and the outlet.
- Make sure the battery connector is securely plugged into the cordless handset.
- Make sure the telephone line cord is securely plugged into the telephone base and the wall jack.
- Charge the battery in the cordless handset for at least ten hours. Return the handset to the base/charger when not in use for optimal performance.
- If the battery is depleted, it might take ~30 minutes of charging before “Low battery” shows.
- Reset the telephone base: Unplug power, wait 15 seconds, plug back in. Allow up to one minute for handset and base to reset/reconnect.
- You might need a new battery. Refer to battery installation/charging instructions.
What if the display shows “No line” and I cannot get a dial tone?
- Try the suggestions for “My telephone doesn’t work at all.”
- Disconnect the telephone line cord from your phone and connect it to another telephone.
- If the other phone also has no dial tone, the line cord might be defective. Install a new line cord.
- If changing the line cord doesn’t help, the wall jack (or its wiring) might be defective. Try a different wall jack in your home. If the problem persists, contact your telephone service provider (charges may apply).
What should I do if I cannot dial out?
- Try the troubleshooting suggestions listed previously.
- Make sure you have a dial tone before dialing. Wait a second or two for the handset to connect to the base. Wait an extra second before dialing.
- Eliminate background noise (TV, radio, etc.) that might interfere. Try muting the handset before dialing or dial from a quieter room.
- If other phones in your home have the same issue, contact your telephone service provider (charges may apply).
What if my cordless handset isn’t performing normally?
- Ensure the power cord is securely plugged into the base and a working outlet (not switched).
- Move the handset closer to the base; you might be out of range.
- Reset the base: Unplug power, wait 15 seconds, plug back in. Allow a minute for reset.
- Interference from other electronic products (HAM radios, other DECT phones) can affect performance. Install your phone away from such devices.
- Try the “Common cure for electronic equipment” procedure.
What does “Out of range OR No pwr at base” mean on my handset?
- Ensure the telephone base power adapter is plugged in correctly and the power is on.
- Place the handset in the base for one minute to allow synchronization.
- Move the handset closer to the base; you might be out of range.
- Reset the base: Unplug power, wait 15 seconds, plug back in. Allow a minute for reset.
- Other electronic products might cause interference. Install the phone away from them.
What if the batteries do not hold a charge?
- If the handset is in the base/charger but the charge light isn’t on, see “The charge light is off” troubleshooting.
- Charge the battery for at least 10 hours. Return handset to base/charger when not in use.
- A depleted battery needs about 30 minutes charging before “Low battery” shows.
- You may need a new battery. Refer to battery installation/charging instructions.
Why do I get noise, static, or weak signals near the base?
- If you have DSL high-speed Internet, install a DSL filter between the phone line cord and wall jack. Contact your DSL provider for filters and info.
- Install the base away from other existing cordless phone systems.
- Other electronics (HAM radios, DECT phones) can cause interference. Install the phone away from them.
- Do not install near a microwave oven or on the same electrical outlet; performance may decrease while the oven operates.
- If plugged in with a modem or surge protector, try plugging the phone/modem into different locations or use a different surge protector.
- Move the phone to a higher location for potentially better reception.
- If other phones in your home have the same issue, contact your telephone service provider (charges may apply).
How can I improve poor sound quality on the handset speakerphone?
What should I do if I hear other calls while using my phone?
Why doesn’t my cordless handset ring when I receive a call?
- Make sure the handset ringer is not off (check Ringer volume settings).
- Ensure the telephone line cord is securely plugged into the base and wall jack. Ensure the power cord is securely plugged in.
- The handset might be too far from the base.
- Charge the battery for at least 10 hours.
- Too many extension phones on the line might prevent all from ringing; try unplugging some.
- Home/office layout might limit range; try moving the base, preferably higher.
- If other phones have the same issue, contact your service provider.
- Test a working phone at the jack; if it also fails, contact your service provider.
- Electronic interference (TVs, VCRs, other cordless phones) could be the issue; install your phone away from them.
- Reset the base or try reinstalling the battery (see “Common Cure”).
- The line cord might be defective; try a new one.
Why do my calls cut in and out while using the cordless handset?
- Other electronics (HAM radios, DECT phones) can cause interference; install phone away from them.
- Do not install near a microwave or on the same outlet; performance may decrease when oven operates.
- If plugged in with a modem/surge protector, try plugging phone/modem into different locations or use a different surge protector.
- Move the base to a higher location for better reception.
- If other phones have the same issue, contact your service provider.
- Reset the base.
What should I do if the charge light is off when the handset is in the base/charger?
- Make sure power and line cords are plugged in correctly and securely.
- Unplug base power, wait 15 seconds, plug back in. Allow up to one minute for reset.
- Clean charging contacts on handset, charger, and base monthly with a pencil eraser or cloth.
- Ensure the battery is connected to the handset and installed properly.
Why isn’t my Caller ID working?
- Caller ID is a subscription service; ensure you subscribe through your provider.
- The caller might be calling from an area not supporting Caller ID.
- Both your and the caller’s service providers must use compatible equipment.
- If you have DSL, install a DSL filter between the phone line cord and wall jack to prevent interference. Contact your DSL provider for info/filters.
Why doesn’t the system receive Caller ID when I’m on a call (Call Waiting ID)?
Why does the system screen all my incoming calls?
Why does my telephone block calls from someone I know?
How do I set the phone to only block calls with numbers saved in my block list?
How do I block all unknown calls (not in Directory, Allow list, or Star name list)?
How do I forward all unknown calls to the answering system?
Why does the telephone suddenly stop screening and connect the call?
- Another handset registered to the same base may have picked up the screening call.
- If you share the telephone line with another telephone system, someone picking up the call on the other system during screening will terminate the screening process and connect the call.
CLICK HERE TO DOWNLOAD AT&T CL82257 (01) PDF MANUAL