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What are the key safety instructions for using the ASKO HID352GC?
Before use, read the safety instructions first. Here are the key safety guidelines:
General Safety:
• The appliance is not intended to be operated by an external timer or separate remote-control system.
• Do not use steam cleaners or high-pressure cleaners on the appliance to avoid electric shock.
• The cooking process must be supervised. A short-term cooking process must be supervised continuously.
• Metallic objects like knives, forks, spoons, and lids should not be placed on the hob surface as they can get hot.
• After use, switch off the hob element by its control and do not rely solely on the pan detector.
Danger of Fire:
• Do not store items on the cooking surfaces.
• Unattended cooking on a hob with fat or oil can be dangerous and may result in fire. NEVER try to extinguish a fire with water; instead, switch off the appliance and cover the flame with a lid or a fire blanket.
Households with Children and People with Special Needs:
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities if they have been given supervision or instruction concerning safe use.
• Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements. Children younger than 8 years of age shall be kept away unless continuously supervised.
Risk of Electric Shock:
• If the surface is cracked, switch off the appliance to avoid the possibility of electric shock.
How does the cooking-time limiter work on the ASKO HID352GC?
The cooking-time limiter is a safety function on your ASKO HID352GC that operates if you forget to switch off your hob. The hob will automatically switch off the cooking zone after a certain period, depending on the power level setting. Cooking zone related timers take priority over the cooking-time limiter.
| Setting | The cooking zone switches off automatically after: |
|---|---|
| 1 and 2 | 9 hours |
| 3, 4 and 5 | 6 hours |
| 6, 7 and 8 | 4 hours |
| 9 | 3 hours |
| 10 | 2 hours |
| 11 and 12 | 1 hour |
The boost setting has a different limiter:
| Setting | The cooking zone switches automatically to setting 12 after: |
|---|---|
| boost | 10 minutes |
The cooking-time limiter for a specific cooking zone is reset after the user has changed the cooking level of that zone.
How do I operate the touch controls on the ASKO HID352GC?
Follow these tips to use the touch controls effectively:
• Place the tip of your finger flat on the control to achieve the best results. You do not need to apply any pressure.
• The touch sensors only react to the light pressure of a fingertip. Do not operate the controls with any other objects.
• The hob is operated by a slider. You can either touch the selected part of the slider or slide in a circular motion clockwise to increase or anti-clockwise to decrease the power level and temperature.
• To set the cooking zone power level, touch the desired spot on the slider. The selected power level will appear on the cooking zone display unit.
• The selected part of the slider will be fully lit.
What type of pans are suitable for the ASKO HID352GC induction hob?
Induction cooking requires a particular quality of pan. Only use pans that are suitable for induction cooking with a thick base (minimum 2.25 mm) and a flat base. Pans that have been used on a gas hob are no longer suitable.
You can check if your pans are suitable by using a magnet. A pan is suitable if the base is sufficiently attracted by the magnet.
| Suitable | Unsuitable |
|---|---|
| Special stainless steel pans | Earthenware |
| Class Induction | Stainless steel |
| Hard-wearing enamelled pans | Porcelain |
| Enamelled cast-iron pans | Copper |
| Plastic | |
| Aluminium |
Warning: Be careful with enamelled sheet-steel pans as the enamel may chip if heated too quickly when dry, and the base may warp due to overheating. Always heat up enamelled pans slowly.
Never use pans with a misshapen, hollow, or rounded base, as this can interfere with the overheating protection and may lead to the glass top cracking or the pan base melting. The minimum pan diameter is 12 cm; if a pan is too small, the zone will not work.
What are the recommended power level settings for cooking on the ASKO HID352GC?
The settings depend on the quantity and composition of the food. The following table is a guideline:
| Level | Purpose |
|---|---|
| Use settings 1 – 5 to: | • simmer bouillon • stew meats • simmer vegetables • melt chocolate • poach • melt cheese |
| Use settings 6 – 9 to: | • complete the cooking of large quantities • defrost hard vegetables • fry thick slices of breaded meat |
| Use settings 10 – 11 to: | • fry thick pancakes • fry thick slices of breaded meat • fry bacon (fat) • cook raw potatoes • make breaded fish • cook through fish • fry thin slices of breaded meat |
| Use setting 12 to: | • sear meats, • cook fish, • cook omelettes, • fry boiled potatoes, • deep fry foods. |
| Use setting ‘boost’ to: | • bring the food or liquid to the boil quickly • shrink greens |
What do the indications on the display of the ASKO HID352GC mean?
| In display | Status |
|---|---|
| – | Power level ‘0’ for a cooking zone |
| 12 | Power level that is set for a cooking zone; 1 = low / 12 = high |
| boost | Boost function active |
| L | Locking function is activated; the control panel is locked |
| SSS (triple wave symbol) | Residual heat indicator; The hob has a residual heat indicator for each cooking zone to show which cooking zones are hot after the cooking zone is turned off. The indicator will remain on as long as the cooking zone is hot. Danger! Risk of burns. |
| E | Error code; See chapter Troubleshooting |
| PLUS programs | |
| (Grill symbol) | Grill |
| SSS (Frying pan symbol) | Frying/wok |
| (Pot with rising steam symbol) | Heating up/keeping warm |
| Celsius°Cooking™ programs | |
| (Triangle symbol) | Heating up and frying |
| SSS (Pan symbol) | Boiling/cooking with water |
| (Pot symbol) | Slow cooking or sous vide |
How do I switch the ASKO HID352GC hob on and off?
Touch the on/off key to switch on the hob. A short beep will be emitted. Rings on all sliders will light up, then gradually fade out. The slider will only remain lit on the selected cooking zones where you have placed pans. When a pan is removed, the slider will be switched off, while all internal rings will remain lit.
To switch the hob off, touch the on/off key again. If no cooking zone is active for 60 seconds, the cooking hob will power off automatically.
How do I activate and deactivate the Child Lock on the ASKO HID352GC?
The Child Lock prevents the hob from being switched on inadvertently. It is also recommended to activate it before cleaning.
To activate Child Lock:
1. Turn on the hob by pressing the on/off key.
2. Touch the on/off key and hold it for 3 seconds.
3. The indication L will appear on the display unit, and the hob controls will be locked.
To deactivate Child Lock:
Proceed in the same way. The indication – together with sliders will appear on all cooking zone displays on which pans are present, and the hob controls will be unlocked.
How do I use the Boost function on my ASKO HID352GC?
The Boost function allows you to rapidly heat large amounts of food using extra power. Boost is active for no more than 10 minutes; then, the power level automatically decreases to 12. If the hob is not too hot, boost can be reactivated for another 10 minutes after it is switched off.
Activating boost:
First, activate power level 12 and then press the button for power level 12 a second time. “boost” will appear on the display. Alternatively, slide clockwise a little beyond the button for level 12. If auto boost is activated in the settings, boost is always activated together with power level 12.
Deactivating boost:
To deactivate the boost for the selected cooking zone, press level 12 again or select any other power level on the slider.
What are the Move, Automatic Bridging, and Chef modes on the ASKO HID352GC?
Move function: If you remove a pan from an active cooking zone and place it on a different cooking zone within 6 seconds, all timer and cooking-related settings can be transferred to the new zone. To confirm the transfer, touch the slider of the new cooking zone. The previous cooking zone will then be deactivated.
Automatic cooking zone bridging: Two adjacent square cooking zones can be merged into a single large cooking zone. When a large pan is placed on the hob, the pan recognition function will automatically connect the bridge cooking zones. The power level is displayed on both bridged zones but can only be adjusted on the left or upper slider. You can manually bridge or un-bridge the zones by touching the two corresponding sliders at the same time.
Chef mode (on select models): In this mode, the hob is divided into three zones with pre-set power levels.
• On all left-hand side cooking zones, power level 12 is automatically activated.
• On all middle cooking zones, power level 7 is automatically activated.
• On all right-hand side cooking zones, power level 1 is automatically activated.
To activate Chef mode, touch two sliders at the same time for 3 seconds when all zones are inactive. To turn it off, tap any two sliders at the same time.
How do the Pause and Recall functions work on the ASKO HID352GC?
Pause Function:
The pause function pauses the operation of the entire hob for up to 10 minutes, allowing you to walk away or clean the hob without losing your settings.
• Switching on the pause: With at least one cooking zone active, touch the pause button (II). You will hear a short beep, and the settings on all active hobs will be reduced to level 2. All timer functions are paused. All keys are inactive except the pause and on/off keys. If no key is pressed within 10 minutes, all active hobs automatically turn off.
• Switching off the pause: Press the pause key again within 10 minutes. The hob will continue to operate with the same settings as before the break.
Recall Function:
This feature allows you to recall all settings if the hob was accidentally switched off.
• Within 6 seconds of the hob switching off, switch it back on.
• Press anywhere on any slider within 6 seconds to recall all the settings from before the appliance was last switched off.
How do I use the time functions on my ASKO HID352GC?
Every cooking zone has two timers: a count-down program timer and a stopwatch (count-up timer).
Count-down timer:
This timer automatically switches off the selected cooking zone when the set time expires.
• Setting the timer:
1. Press the count-down timer selector key for the desired active cooking zone. The key and 0:00 will flash on the display.
2. Set the desired cooking time with + and –.
3. If the time is not set within five seconds, the timer is disabled.
• Deactivating the timer: Press the timer icon for the selected cooking zone and hold it for 3 seconds.
• Stopping the alarm: When the time expires, an alarm will sound. To stop it, press the count-down timer selector key or remove the pan from the cooking zone.
Stopwatch (count-up timer):
This function shows how long you have been continuously cooking on a selected zone. It starts counting automatically in the background.
• Press the stopwatch key to display the time.
• To reset the stopwatch, press the stopwatch key for 3 seconds.
How do I cook with the PLUS menu on the ASKO HID352GC?
The PLUS menu allows cooking with semi-automatic programs for temperature-controlled cooking.
1. Touch the PLUS menu key (+) to display the program line: keeping warm/heating up, frying/wok, and grill (in bridge mode).
2. Choose a program by touching the relevant symbol.
3. Set the desired temperature with the slider.
4. The program activates after 3 seconds of inactivity. In the heating-up stage, the slider and set temperature will flash. When the set temperature is reached, a short beep will sound, and the slider will be constantly lit.
5. To deactivate a PLUS program, press the active program key for about three seconds or select a power level manually.
PLUS Programs:
• Keeping warm and Heating up: Use this to melt chocolate (45 °C), keep food warm (70 °C), simmer (94 °C), or bring to a boil (100 °C).
• Frying/wok: Cook vegetables, fish, bacon, meat, fried potatoes, or eggs using butter or oil.
• Grill: This function is for bridged cooking zones, optimized for ASKO induction grill plates and teppanyaki.
Always add water, oil, or butter before starting a program; do not use an empty pan or pot.
How do I use Celsius°Cooking™ accessories with my ASKO HID352GC?
Celsius°Cooking™ involves using connected cookware (Frying Pan, Chef’s Pot) or a temperature Probe that sends precise temperature information to the hob via Bluetooth.
Preparing the Probe:
1. Pull the battery protection tab out of the Probe housing.
2. To install/replace the battery: Unscrew the battery cover, replace the battery (negative (-) side in first), and replace the cover without overtightening.
3. Insert the Probe into a cooking pan using the suspension bracket. The tip of the probe should be at least 1 cm from the pan bottom.
Preparing Cookware (Pan/Pot):
1. Insert an AAA battery in the panhandle (negative (-) end in first).
2. Insert the handle cap and turn it a quarter to secure.
Assigning Cookware to a Cooking Zone:
1. Switch on the hob.
2. Place the Celsius°Cooking™ cookware or a regular pot with the Probe on a desired cooking zone.
3. After it is detected, quickly tap twice on the handle cap sensor or the probe housing to activate it.
4. The Celsius°Cooking™ mode key (triangle symbol) will light up on every possible cooking zone. Press the mode key on the needed cooking zone to assign it.
5. The Celsius°Cooking™ menu will open. You can then select a program: Heating up and frying, Boiling or cooking with water, or Slow cooking or sous vide.
How do I connect my ASKO HID352GC to Wi-Fi and the ConnectLife app?
Preparation:
• Know your Wi-Fi network name (SSID) and password (only 2.4Ghz networks are supported).
• Have the appliance’s QR code with the unique ID (AUID) accessible.
• Ensure Wi-Fi is activated on the hob (the Wi-Fi key should be visible).
• Install the ConnectLife app on your mobile device and create an account.
Connection Setup:
1. Launch the ConnectLife app.
2. Select “Add appliances”, choose “Hob”, and follow the instructions.
3. Scan the AUID QR code when prompted.
On the hob:
4. Switch on the hob.
5. Touch the Wi-Fi key for 3 seconds to enter the Wi-Fi menu (only possible when not cooking).
6. When ‘C’ (connection) is shown, touch the Wi-Fi key to activate Connection setup. ‘C’ will flash.
On your mobile device:
7. Follow the app instructions to connect your mobile device to the hob’s Wi-Fi network and share your home network credentials.
How do I access and change the settings on my ASKO HID352GC?
You can tailor the hob’s behavior to suit your cooking style.
1. Make sure there are no pans on any zone.
2. Touch any slider with two fingers and keep it pressed for 3 seconds.
3. You can now toggle through different settings using the slider.
4. To view or change a specific setting, touch the slider element with one finger and keep it pressed for 3 seconds.
5. Toggle to the desired value for that setting.
6. After 3 seconds of inactivity, the new setting will be confirmed.
7. To exit the menu, press with two fingers anywhere on the slider for 3 seconds.
What are the available user settings on the ASKO HID352GC?
| Setting | Description |
|---|---|
| boo – Auto boost | While on, boost is automatically activated when power level 12 is activated. While off, boost is activated by sliding past or touching power level 12 twice. |
| brd – Auto bridge | While on, when a new pan is detected on two bridgeable cooking zones, the zones are automatically bridged. While off, bridging must be done manually. |
| rEC – Recovery function | While on, recovery function is active, and settings can be moved from one cooking zone to another when a pan switches position. |
| Atl– Auto timer | While on, stopwatch (count-up timer) starts counting in the background whenever a cooking zone is activated. While off, it must be activated manually. |
| ACL – Auto child lock | While on, the hob is automatically locked at every switch off. |
| Snd – Sound volume | 4 options: L3 (high), L2 (medium), L1 (low), off (only error/alarm sounds). |
| Sen – Key sensitiveness | 3 options: L3 (quick), L2 (medium), L1 (slow). |
| hth – Hob-to-hood pairing (RF) | Set to ‘on’ to pair a compatible RF hood. Icons will blink for 5 minutes while you activate pairing on the hood. Set to ‘off’ to unpair. |
| hSt – Hob-to-hood (Synchro Start Level) | Automatically activates hood lights and sets ventilation start speed when the hob is turned on. |
| hSC – Hob-to-hood (Synchro Control) | Hood is controlled automatically depending on the current highest activated cooking level. |
| hSp– Hob-to-hood (Synchro Stop Level) | Automatically deactivates hood lights and fan (with a delay) when the hob is turned off. |
| btP – Bluetooth pairing | Set to ‘on’ to pair a new Bluetooth device. You have 3 minutes to pair. |
| btC – Bluetooth clear | Set to ‘Clr’ to unpair all connected Bluetooth devices. |
| Flr – Display firmware version | Displays the current software versions of the hob. |
| FoA – Firmware update over the air | Set to ‘on’ to confirm your presence at the hob to start a firmware update via the mobile app. Resets to ‘off’ after 10 minutes. |
| dE – Demo Mode | In demo mode, the appliance acts as usual but does not heat cookware. |
| Con – connection power (Current limiter) | Reduces the maximum power draw to match your electrical wiring or circuit breakers. This setting must be confirmed with a 3-second press and should only be set by an authorized expert. |
How should I clean the ASKO HID352GC induction hob?
Set the locking function (Child Lock) before you start cleaning to prevent accidental activation. It is recommended to clean the appliance after each use.
Daily cleaning:
1. Use a damp cloth and a mild cleaning agent (e.g., washing-up liquid) to clean the appliance.
2. Dry the appliance with a paper towel or a cloth.
Heavily polluted glass:
1. Immediately remove any food remains, burned grease, sugar, or stubborn stains using a glass scraper, even if the hob is still hot. Sugar and other food remains can permanently damage the surface.
2. Hold the scraper at a 45° to 60° angle to the glass. Gently press and slide it over the surface to remove the dirt.
3. After removing stubborn stains, clean the hob as per the daily cleaning instructions.
4. If necessary, a special intensive cleaner for ceramic/induction hobs can be used.
Important: Do not use abrasive cleaning agents, steel wool, scourers, or any type of sharp objects to clean the appliance, as they can cause scratches.
What should I do if my ASKO HID352GC hob is not working correctly?
If your appliance does not work properly, try to check the following points first. If you notice a crack in the glass top, switch the hob off immediately, unplug it, and contact the service department.
| Symptom | Possible cause | Solution |
|---|---|---|
| A slight smell is noticeable the first few times the hob is used. | The new appliance is heating up for the first time. | This is normal and will disappear once it has been used a few times. Ventilate the kitchen. |
| The pans make noise while cooking. | This is caused by the energy flowing from the hob to the pan. | At high settings this is perfectly normal for some pans. It will not damage either the pans or the hob. |
| Circle of pan bottom remains visible after cleaning. | Contaminated pan bottom used on the cooking zone. | Clean the induction hob with a ceramic hob cleaner and remove the dirt / grease from the pan bottom. |
| A cooking zone suddenly stops working and you hear a signal. | The pre-set time has ended. | Switch off the beeping by touching the cooking zone blinking timer key. |
| The hob is not working and nothing appears in the display. | There is no power supply due to a defective cable or a faulty connection. | Check the fuses and the electric switch and the power socket. |
| A fuse blows as soon as the hob is switched on. | The hob has been wrongly connected. | Check the electrical connections. |
| Celsius°Cooking™ key is blinking, together with set cooking method key and display. | Celsius°Cooking™ cookware is assigned to the wrong cooking zone. | Solution: remove cookware and assign again. |
| Set Celsius°Cooking™ cooking method key is blinking together with set temperature display while using the probe. | Celsius°Cooking™ Probe is removed or not in touch with the content. Or the temperature has fallen rapidly, e.g. due to adding cold water. | Place Probe back or reposition – press cooking method key if probe isn’t auto detected. |
| Unstable connection between cookware and hob. | Low battery of cookware or unstable bluetooth connection. | Switch off the cooktop for 10 seconds and/or change the battery. |
What do the error codes on my ASKO HID352GC display mean?
| Error code | Symptom | Possible cause | Solution |
|---|---|---|---|
| U400 | U 400 appears on display with continuous sound tone. | Voltage of the mains is too high. | Connect the appliance in accordance to rating plate and instructions. |
| E2 | E2 appears on display. | Empty pan was heated on the cooking zone. | Wait for cooking zone to cool down or fill the pan with foodstuff. |
| Er03 | Er03 appears on display. | One of the controls is pressed for too long. Or there is water, dirt or a pan on the controls. | Clean the control panel. |
| E7 | E7 appears on display after doing the Wi-Fi connection setup. | Connection Setup failed. | Retry connecting the appliance to your network. Make sure that new devices may connect to it (e.g. MAC-address filtering is deactivated). |
| E65 | E65 appears on display, together with Celsius°Cooking™ is blinking. | Non-Celsius°Cooking™ cookware is not supported. | Use Celsius°Cooking™ cookware. |
| E66 | E66 appears on display, together with Celsius°Cooking™ is blinking. | Celsius°Cooking™ cookware was not found (empty battery, out of range, etc.). | Replace battery. |
| E67 | E67 appears on display, together with Celsius°Cooking™ key is blinking. | Celsius°Cooking™ cookware missing. | If handle cap is mounted correctly; Replace battery. |
| E8 | E8 appears on display. | Ventilator is blocked (e.g. possibly by item in the drawer). | Unblock the ventilator; disconnect appliance from main voltage for 10 sec. |
| SSS (triple wave symbol) | Zone stops unintended and residual heat indicator is shown. | Zone is overheated. | After the hob has cooled down, cooking can be continued. |
In case of other error codes, please write down the error code and contact the service department.
How can I troubleshoot Wi-Fi issues with my ASKO HID352GC?
| Symptom | Possible cause | Solution |
|---|---|---|
| Wi-Fi icon not shown | Wi-Fi disabled | The hob must be switched off, then touch the on/off key and hold it for 5 seconds. |
| Wi-Fi setup failed | Home network issues. | Check that your home network signal is strong and internet connection is working. |
| Home network is not displayed during the connection setup process. | Home network is not on 2.4 GHz, the network is hidden, or signal strength is too weak. | Please check the network settings. Ensure a 2.4 GHz and visible network. If the signal is too weak, try to move the network router closer. |
| Cooking hob is shown disconnected on the mobile app | Wi-Fi is disabled or Home network issues. | Ensure the Wi-Fi is enabled, and internet connection of your home network is working. Repeat the connection setup if needed. |
| Other Wi-Fi issue | Different causes. | First disable and enable again the Wi-Fi. Ensure internet connection of your home network is working. Repeat the connection setup if needed. |
| Firmware update process failed. | Internet connection lost or power supply terminated. | Ensure the power supply is not terminated and a stable internet connection before retrying again. If failed again, contact the service department. |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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