AQUA FLO GENH5-25 (01) PDF MANUAL

AQUA FLO GENH5-25 (01) PDF SUMMARY:

What are the safety considerations when operating and/or maintaining the UV system?

• Before servicing the equipment, disconnect the power cord from the electrical outlet.
• The energy given off by the UV lamp is harmful to your eyes and skin. Never look directly at an illuminated UV lamp without adequate eye protection and always protect your skin from direct exposure to the UV light.
• For complete disinfection, use only genuine replacement parts.
• Do not operate the unit if it has any damaged or missing components.
• To avoid possible electrical shock, use only with a properly grounded electrical outlet.
• Never perform any maintenance to the system unless you are comfortable in doing so. Contact the manufacturer for service instructions if required.
• Do not use this system for any purpose other than what it was intended for. Misuse of this system could potentially cause harm to the user or others.
• The system is intended to be installed indoors and away from leaking plumbing. Do not plug the unit in if the system or any of the components are wet.
• The disinfection system should be directly installed into a ground fault circuit interrupter (GFCI). If the use of an extension cord is required, the cord must be manufactured with a minimum of 16 gauge wire and care should be taken to avoid potential tripping hazards.
• It is recommended that a licensed plumber or certified technician install the system.

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What tools and other materials are needed for installing the UV system?

Tools:

• Pipe cutter, hacksaw or other specialized tools required to cut into your existing plumbing (e.g. if you have PEX piping).
• Soldering tools (torch, flux, emery cloth and solder).
• Wrench (for tightening fittings).

Other Materials:

• Inlet/outlet connections.
• Teflon™ tape.

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What water quality parameters should be tested and what are the recommended levels for each to ensure complete disinfection?

• Hardness: <7 gpg (120 mg/L) – if hardness level is 7 gpg or slightly below the quartz sleeve must be cleaned periodically in order to ensure efficient UV penetration; if above the water must be softened.
• Iron (Fe): <0.3 ppm (0.3 mg/L).
• Manganese (Mn): <0.05 ppm (0.05 mg/L).
• Turbidity: < 1 NTU.
• Tannins (organics): <0.1 ppm (0.1 mg/L).
• UVT (transmittance): >85% (Please contact AQUA FLO if water has a UVT that is less than 80% for pre-treatment recommendations).
• It is always recommended to install pre-filtration of at least 5 microns prior to a AQUA FLO UV disinfection system.

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How do I determine the flow rate of my pressure system?

1. Be sure no water is being used in the home. Open a faucet or tap nearest the pressure system and run until the well pump starts.
2. Close the faucet and using a second hand watch, record the length of time in seconds until the pump stops. This is known as the cycle time.
3. Using a container of known volume, preferably in US Gallons, open the faucet or tap nearest the pressure system and measure the amount of water drawn off until the pump starts again. Depending on the size of the container used, it is acceptable to turn the faucet on and off to empty the container. This measurement is known as the draw down.
4. To calculate the pressure system flow rate divide the draw down by the cycle time and multiply that by 60.
   • Draw Down ÷ Cycle Time x 60 = Pumping Rate in USGPM.

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Where should the UV system be located for Point of Entry (POE) and Point of Use (POU) systems?

• For Point of Entry (POE) systems, choose a location where the main cold water line is accessible. The system must be installed after other water treatment equipment (softener or filters), but before any branches.
• For Point of Use (POU) systems, install the unit just before the faucet.
• It is recommended that a 5 micron filter be installed before the UV system for a final polishing step before the water is disinfected.

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What is the recommended mounting position for the UV reactor, and where should the controller be located?

• The reactor can be installed either horizontally or vertically using the clamps provided.
• Vertical installation is the preferred method with the inlet at the bottom (lamp connection at the top) as it allows any air that may be in the lines to be easily purged from the system.
• The controller will require a ground fault circuit interrupter (GFCI or GFI) outlet and should be mounted beside or above the reactor.
• The controller should be mounted vertically.

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What are the steps to install the UV system?

1. Mount the UV reactor using the supplied fasteners.
2. Install a flow restrictor on the outlet port of the reactor if the maximum flow rate is unknown.
3. Connect the UV reactor to the water supply.
4. Gently remove the quartz sleeve from its packaging being careful not to touch the length with your hands, using cotton gloves is recommended.
5. Carefully slide the sleeve into the reactor until you can feel it hit the opposite end of the reactor and align it so it centered along the length of the reactor, then gently push it in to lock it into the internal centering springs in the far side of the reactor.
6. Slide the o-ring onto the sleeve until it is butted up against the reactor.
7. Hand tighten the provided gland nut over the quartz sleeve onto the threaded end of the reactor.
8. Insert the provided stainless steel compression spring into the quartz sleeve.
9. Install the UV sensor (GEN6 systems only).
10. Ensure that the reactor is ready for water flow and check for leaks.
11. Mount the controller to the wall so it is above or beside the reactor.
12. Insert the sensor connector into the IEP port located on the right side of the controller for monitored systems.
13. Remove the lamp from its packaging while holding it by the ceramic ends and insert the UV lamp into the reactor.
14. Install the lamp key into the controller (GEN5, GEN6 systems only).
15. Plug the lamp connector into the lamp.
16. Tighten the captive ground screw to the ground lug on the UV reactor to ensure proper grounding.
17. Plug the system into the appropriate GFCI protected outlet.

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How do I properly disinfect the lines throughout my home after a new UV system installation or after the system has been shut down for service?

1. Check for and remove any “dead ends” in the lines throughout the home.
2. Plug in the UV system and wait until it is ready for operation.
3. Remove the filter cartridge from the last sump and fill it with 1-2 cups of household bleach (most are 5.25% chlorine). Replace the sump and slowly turn on the water supply.
4. At a water outlet, run the water until bleach can be smelled. Repeat this for all faucets, toilets, shower heads, refrigerators, outdoor taps, the washing machine, dishwasher, etc. at the home or facility. Once finished, wait a minumum of 30 minutes before continuing.
5. Reinstall the filter cartridge into the sump and flush the chlorine solution by opening all faucets until chlorine can no longer be detected.

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How do I clean the quartz sleeve?

1. Shut the inlet valve off to prevent water flow through the system.
2. Disconnect power cord of UV system from electrical outlet.
3. Release water pressure by opening a downstream faucet and then close the outlet shut-off valve.
4. Remove the captive ground screw from the ground lug on the UV reactor.
5. Remove the lamp connector from the reactor (gland nut) by pushing the lamp connector in and turning it ¼ turn counter-clockwise. Disconnect the lamp connector from the lamp.
6. Remove the lamp out of the reactor being careful to touch only the ceramic ends.
7. Unscrew the gland nut from the reactor exposing the end of the quartz sleeve.
8. Remove the quartz sleeve and o-ring by gently twisting and pulling the quartz sleeve.
9. Using a soft, lint-free cloth or towel wipe the sleeve down using a commercial scale cleaner (i.e. CLR® or LIME-A-WAY®).
10. Dry the sleeve with separate cloth.
11. Replace the o-ring and slide the sleeve back into the reactor.

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How do I clean the UV sensor?

1. Shut the inlet valve off to prevent water flow through the system.
2. Disconnect power cord of UV system from electrical outlet.
3. Release water pressure by opening a downstream faucet and then close the outlet shut-off valve.
4. Place something under the reactor to catch any water that may come out of the reactor during the removal of the UV sensor.
5. Unscrew (counterclockwise) sensor nut from the reactor and pull the sensor slowly out of the sensor port.
6. Holding the sensor in your hand wipe the flat portion (sensor face) of the sensor with isopropyl alcohol using a clean lint-free cloth.
7. Replace sensor.

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What should I do if the LED or display screen is red and the buzzer is sounding?

The water from the system should not be consumed. Follow the disinfection procedure before the water is consumed.

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What does the tri-color LED on the LB4 and LBH4 series controllers indicate?

The LED will be green when the UV lamp is on and within its operating age. When the UV lamp is not on or the lamp life has expired, the LED will be illuminated red and an audible buzzer will be sounding.

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What does pressing the button on the LB4 and LBH4 series controllers do?

Pressing the button will change the display to indicate total running time.

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What should you do when the LED is red and an audible buzzer is sounding on the LB4 and LBH4 series controllers?

The UV lamp must be replaced with a new genuine AQUA FLO UV lamp.

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What do the full-color LCD screens on the GEN5 and GEN6 controllers display?

The LCD screens provide a detailed description of the system’s performance, any applicable fault messages, and system diagnostics.

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What is the difference between the GEN5 and GEN6 series of products?

The GEN6 series includes a UV intensity monitor.

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Where is the “infinite expandability port” located on GEN5 and GEN6 controllers?

It is located on the right side of the controller.

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How can a GEN5 controller monitor UV intensity?

An optional UV sensor module can be plugged into the expandability port.

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What happens during the GEN5 and GEN6 power-up sequence?

The controller runs through a diagnostic start-up, checks for and initializes any optional modules, displays a lamp optimization screen for 60 seconds, and then displays a “start-up complete” screen.

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What optional modules might the controller check for during the startup sequence?

UV Sensor Module, Solenoid Module, 4-20mA Module, Ethernet Module, and Remote Alarm Module.

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What is displayed on the default screen of GEN5 systems without a UV monitor?

The AQUA FLO Home Screen is displayed.

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What information can the user scroll through on a GEN5 system?

The user can scroll through the AQUA FLO Home Screen, Lamp life remaining, QR Code, Contact Info, and Maintenance Parts screens.

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What is displayed on the default screen of GEN6 systems?

The UV Intensity screen is displayed, showing the level of UV light detected by the sensor.

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What can affect UV intensity?

Poor water quality, scaling on the quartz sleeve and/or sensor, lamp failure, or lamp expiring.

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What happens when the UV intensity drops below 56%?

The numbers and warning sign turn red, and an audible chirp is given every 15 seconds.

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What happens when the UV intensity drops below 51%?

The screen turns solid red and a constant audible alarm is given. This alternates with a screen indicating “water may be unsafe for consumption”. If the system has a solenoid module, the controller will deactivate the solenoid valve, shutting off all water flow.

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How does the system indicate a lamp change is required?

At thirty days remaining, the LED or display screen will change to a yellow caution indicator. At seven days remaining, the system will additionally repeat an audible chirp. Past the zero day threshold, the LED or display screen changes to solid red with a continuous buzzer. Systems with a display screen also cycle between a red “lamp expired” screen and a “water may be unsafe for consumption” screen, while systems with the 4-digit display will change to “LE”.

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How can the audible alarm be deferred on GEN4, GEN5, and GEN6 systems?

The alarm can be deferred for seven days by holding the controller button down for five seconds. This can be repeated up to three times.

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What is important to note about water consumption after lamp expiration?

After lamp expiration, the water may be unsafe for consumption and should not be consumed without another form of disinfection.

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What is the first step for replacing the lamp in GEN4 systems?

Unplug the power for the controller.

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How do you reset the timer in a GEN4 controller after replacing the lamp?

Hold down the button on the controller while plugging the power cord back into the outlet. Continue holding the button until the display reads “rSEt”, then 375 (or 420). Release the button.

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What is the first step for replacing the lamp in GEN5 & GEN6 systems?

With the system powered down, remove and discard the lamp key from the controller.

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What do you do with the lamp key from the new lamp for GEN5 and GEN6 systems?

Remove the key from the lamp and place it in the controller.

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What is a QR code used for by AQUA FLO?

AQUA FLO uses QR codes to store a link to a specific page on their website, providing information on purchasing replacement components and helpful videos on system servicing.

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How do you access the QR code on the AQUA FLO controller?

Press the control button until the QR code screen appears.

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What do the hard alarms on the system indicate?

Hard alarms indicate a constant audible alarm and if present, the solenoid valve is closed, and the 4-20, remote alarm, and ethernet modules transmit the alarm.

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What should you do if the system displays a lamp problem?

Replace the lamp with the part indicated on the silver label on the reactor or on the Maintenance parts screen.

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What should you do if the system displays “Low UV Intensity”?

Remove and clean the quartz sleeve and sensor. Check water quality and add filtration as required. Replace the lamp.

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What should you do if the system displays that the wrong lamp or sensor is installed?

Replace the component with the proper model as indicated.

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What should you do if the UV sensor is no longer communicating with the system?

Ensure all modules are connected properly to the system and to each other. Modules can be tested individually by plugging in one at a time and cycling power to the system. Replace any module that is not detected when plugged directly into the controller.

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What should you do if a bad connection is detected in the IEP port?

Ensure the lamp key (packed with the lamp, on the connector) is installed. Unplug and reinstall the key. Ensure the key part number matches the lamp on the Maintenance Parts screen.

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What do the soft alarms on the system indicate?

Soft alarms give a 15-second audible chirp only.

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What should you do if a module is no longer communicating with the system?

Ensure all modules are connected properly to the system and to each other. Modules can be tested individually by plugging in one at a time and cycling power to the system. Replace any module that is not detected when plugged directly into the controller.

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What should you do if any failure occurs on an AQUA FLO UV system?

The water must not be used for human consumption until the system is returned to a safe operational mode. If the water is used for human consumption during this period, the water must be boiled (minimum 20 minutes at a full boil) prior to consumption.

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Why is it important for AQUA FLO UV systems to run continuously?

To ensure optimal disinfection.

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What can cause the water temperature inside the chamber to rise?

The energy from the disinfection process, especially during periods when no water is drawn through the system.

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What are the recommended temperature management devices?

Cooling Fan and Temperature Relief Valve (TRV).

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How does the cooling fan work?

The fan runs continuously to cool the water by forced convection and is powered independently.

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How does the Temperature Relief Valve (TRV) work?

On reaching a higher temperature, the TRV drains a small amount of water to allow fresh, cooler water to enter the system. The TRV works without power.

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What is the “Infinite Expandability Port” (IEP) used for on GEN5 and GEN6 controllers?

It allows for expansion to the UV sensor and all other modules.

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How are modules connected using the IEP?

Each module has both a male and female connection and is connected in a “daisy chain” configuration.

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What is the purpose of the REMOTE ALARM CONNECTION MODULE?

It allows for a connection to a remote device such as a buzzer, light, alarm system, or PLC, via a pair of contacts. In normal operation, the OK and COM contacts will be connected, and in a fault condition (Low UV, Lamp fail, Power Fail), the Fault and COM contacts will be connected.

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What is the purpose of the SOLENOID CONNECTION MODULE?

It connects a NORMALLY CLOSED line voltage solenoid valve to the system. On a non-monitored system, the solenoid will only close on a lamp failure error. On a monitored system, the solenoid is closed when the UV level drops below 50%.

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Can the solenoid valve be overridden in an alarm condition?

Yes, the controller can be placed into a manual override mode, allowing for the flow of water.

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What is the purpose of the 4-20 mA MODULE?

It outputs a 4-20mA signal of the UV output to a remote device such as a data logger or computer.

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What is the purpose of the ETHERNET MODULE?

It allows for all controller functions to be connected to a computer via an Ethernet cable.

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What is included in the AQUA FLO standard output system specifications table?

MODEL	GEN4-2	GEN4-3	GEN5-3	GEN6-3	GEN4-6	GEN5-6	GEN6-6	GEN4-10	GEN5-10	GEN6-10	GEN4-15	GEN5-15	GEN6-15	GEN4-20	GEN5-20	GEN6-20
Flow Rate 16mJ/cm2 @ 95% UVT	3.8 gpm	6.1 gpm	11 gpm	20 gpm	30 gpm	39 gpm	15 lpm	23 lpm	41 lpm	77 lpm	110 lpm	150 lpm	0.87 m3/hr	1.4 m3/hr	2.5 m3/hr	4.6 m3/hr
Flow Rate 30mJ/cm2 @ 95% UVT	2.0 gpm	3.1 gpm	5.8 gpm	11 gpm	15 gpm	21 gpm	7.7 lpm	11 lpm	23 lpm	41 lpm	57 lpm	79 lpm	0.46 m3/hr	0.70 m3/hr	1.3 m3/hr	2.5 m3/hr
Flow Rate 40mJ/cm2 @ 95% UVT	1.6 gpm	2.4 gpm	4.4 gpm	8.3 gpm	12 gpm	16 gpm	6.1 lpm	9.1 lpm	17 lpm	31 lpm	45 lpm	59 lpm	0.36 m3/hr	0.50 m3/hr	1.0 m3/hr	1.9 m3/hr
Port Size	½”FNPT	½”MNPT	¾”MNPT	¾”MNPT	1”MNPT	1”MNPT
Electrical	90-265V/50-60Hz. 1A Max.
Lamp Power (Watts)	8	15	22	39	50	42
Power (Watts)	14	20	30	49	62	51
Replacement Lamp	40040113	40040013	40040014	40040015	40040017	40040016
Replacement Sleeve	40040039	40040040	40040043	40040045	40040047	40040046
Reactor Dimensions	6.4 x 26.2 cm (2.5 x 10.3”)	6.4 x 36.4 cm (2.5 x 14.3”)	6.4 x 54.2 cm (2.5 x 21.3”)	6.4 x 89.5 cm (2.5 x 35.2”)	6.4 x 101.6 cm (2.5 x 40.0”)	8.9 x 91.7 cm (3.5 x 36.1”)
Chamber Material	304 Stainless Steel, A249 Pressure Rated Tubing
Controller Dimensions	17.2 x 9.2 x 10.2 cm (6.8 x 3.6 x 4”)
Operating Pressure	0.7-10.3 bar (10-150 psi)
Operating Water Temperature	2-40° C (36-104° F)
UV Monitor	YES on all GEN6 models. Upgrade available for GEN5 models (NOT available on GEN4 models)
Solenoid Output	YES (optional solenoid module (40040006) sold separately)
Dry Contacts	YES (remote alarm module (40040008) sold separately)
4-20mA Output	YES (4-20mA module (40040007) sold separately)
Temperature Mgmt. Valve	NA	PN# 130131	PN# 130132	PN# 130133
Cooling Fan	NO	OPTIONAL (40040009)
Lamp Change Reminder	YES
Lamp Out Indicator	YES
Shipping Weight	2.9 kg (6.3 lbs)	3.6 kg (7.9 lbs)	4.4 kg (9.6 lbs)	6.0 kg (13.2 lbs)	6.5 kg (14.4 lbs)	8.2 kg (18.0 lbs)

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What is included in the AQUA FLO-HO high output system specifications table?

MODEL	GENH4-5	GENH5-5	GENH6-5	GENH4-10	GENH5-10	GENH6-10	GENH4-15	GENH5-15	GENH6-15	GENH4-25	GENH5-25	GENH6-25	GENH4-40	GENH5-40	GENH6-40
Flow Rate 30mJ/cm2 @ 95% UVT	4.0 gpm	10 gpm	14 gpm	25 gpm	40 gpm	15 lpm	38 lpm	53 lpm	95 lpm	150 lpm	1.1 m3/hr	2.3 m3/hr	3.2 m3/hr	5.7m3/hr	9.1m3/hr
Flow Rate 40mJ/cm2 @ 95% UVT	3.0 gpm	7.0 gpm	11 gpm	19 gpm	31 gpm	11 lpm	26 lpm	42 lpm	72 lpm	120 lpm	0.68 m3/hr	1.6 m3/hr	2.5 m3/hr	4.3 m3/hr	7.0 m3/hr
Flow Rate Hot Water (-HW suffix) model 30mJ/cm2 @ 75% UVT	2.8 gpm	7.0 gpm	9.8 gpm	16 gpm	28 gpm	11 lpm	26 lpm	37 lpm	61 lpm	110 lpm	0.6 m3/hr	1.6 m3/hr	2.2 m3/hr	3.6 m3/hr	6.4 m3/hr
Flow Rate Low UVT (-50 suffix) model 30mJ/cm2 @ 50% UVT	1.7 gpm	4.2 gpm	6.1 gpm	10 gpm	17 gpm	6.4 lpm	16 lpm	23 lpm	38 lpm	64 lpm	0.4 m3/hr	1.0 m3/hr	1.4 m3/hr	2.3 m3/hr	3.9 m3/hr
Flow Rate TOC (-TOC suffix) model 150mJ/cm2 @ 98% UVT	0.8 gpm	2.0 gpm	2.8 gpm	5.1 gpm	8.0 gpm	3.0 lpm	7.6 lpm	11 lpm	19 lpm	30 lpm	0.2 m3/hr	0.5 m3/hr	0.6 m3/hr	1.1 m3/hr	1.8 m3/hr
Port Size	¾”MNPT	¾”MNPT	1”MNPT	1”MNPT	1 ½”MNPT
Electrical	90-265V/50-60Hz. 1.5A Max.
Lamp Power (Watts)	18	34	45	67	101
Power (Watts)	20	36	48	72	108
Replacement Lamp	40040018	40040019	40040020	40040021	40040022
Replacement Sleeve	40040039	40040041	40040042	40040044	40040047
Reactor Dimensions	8.9 x 29.8 cm (3.5 x 11.7”)	8.9 x 41.8 cm (3.5 x 16.5”)	8.9 x 50.8 cm (3.5 x 20.0”)	8.9 x 68.3 cm (3.5 x 26.9”)	8.9 x 103.4 cm (3.5 x 40.7”)
Chamber Material	316L Stainless Steel, A249 Pressure Rated Tubing
Controller Dimensions	21.7 x 10.8 x 10.2 cm (8.6 x 4.2 x 4”)
Operating Pressure	0.7-10.3 bar (10-150 psi)
Operating Water Temperature	2-40° C (36-104° F)
UV Monitor	YES on all GENH6 models. Upgrade available for GENH5 models (NOT available on GENH4 models)
Solenoid Output	YES (optional solenoid module (40040006) sold separately)
Dry Contacts	YES (remote alarm module (40040008) sold separately)
4-20mA Output	YES (4-20mA module (40040007) sold separately)
Temperature Mgmt. Valve	PN# 40040099	PN# 40040100	PN# 40040101
Cooling Fan	OPTIONAL (40040009 sold separately)
Lamp Change Reminder	YES
Lamp Out Indicator	YES
Shipping Weight	4.4 kg (9.7 lbs)	5.2 kg (11.5 lbs)	5.6 kg (12.9 lbs)	7.0 kg (15.5 lbs)	9.6 kg (21.1 lbs)

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What is the warranty period for stainless steel reactors?

Ten (10) year Limited Warranty.

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What is the warranty period for ballasts and controllers?

Three (3) year Limited Warranty.

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What is the warranty period for UV lamps, UV sensors, and quartz sleeves?

One (1) year Limited Warranty.

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What will Canature WaterGroup do if a product is defective during the warranty period?

They will repair or replace the product.

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What costs does Canature WaterGroup not cover under warranty?

Costs of removal, installation, transportation, or any other charges.

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What are some situations that the warranty does not apply to?

• Water quality parameters outside of specified ranges, including: Hardness > 120 mg/L (7 gpg), Iron > 0.3 mg/L (ppm), Manganese > 0.05 mg/L (ppm), Tannins > 0.1 mg/L (ppm), Turbidity > 1 NTU, Transmittance (UVT) < 75%.
• Incorrectly installed products, modified products, altered or removed serial numbers, use of non-compatible parts, damage during shipping, water damage inside ballast housing or controllers, products installed outdoors or in freezing temperatures, and products used in conditions that exceed specifications.

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What should you do to get warranty service?

Contact the dealer or distributor where the product was originally purchased and return the product with proof of purchase, installation date, failure date, and supporting installation data.

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What is the warranty registration process important?

It registers the UV disinfection system for the manufacturer’s warranty and allows the factory to provide product updates or technical bulletins.