ZYXEL VMG3625-T20A (02) PDF MANUAL


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PDF Content Summary: User’s Guide VMG/XMG Series DSL Router

Default Login Details LAN IP Address 192.168.1.1 Login admin Password See the device label Version 5.13_5.50 Ed 5, 2/2020

Copyright © 2020 Zyxel Communications Corporation IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. This is a User’s Guide for a series of products. Not all products support all features. Screenshots and graphics in this book may differ slightly from what you see due to differences in your product firmware or your computer operating system. Every effort has been made to ensure that the information in this manual is accurate. Related Documentation • Quick Start Guide The Quick Start Guide shows how to connect the Zyxel Device. • More Information Go to support.zyxel.com to find other information on the Zyxel Device. VMG/XMG Series User’s Guide 2 Document Conventions Warnings and Notes These are how warnings and notes are shown in this guide. Warnings tell you about things that could harm you or your device. Note: Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations. Syntax Conventions • All models in this series may be referred to as the “Zyxel Device” in this guide. • Product labels, screen names, field labels and field choices are all in bold font. • A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting > Routing > DNS Route means you first click Network Setting in the navigation panel, then the Routing sub menu and finally the DNS Route tab to get to that screen. Icons Used in Figures Figures in this user guide may use the following generic icons. The Zyxel Device icon is not an exact representation of your device. Zyxel Device Generic Router Laptop Computer Switch Firewall Server Internet User Wireless Device VMG/XMG Series User’s Guide 3 Contents Overview Contents Overview User’s Guide ......................................................................................................................................17 Introducing the Zyxel Device .............................................................................................................. 18 The Web Configurator ......................................................................................................................... 56 Quick Start ............................................................................................................................................. 65 Tutorials .................................................................................................................................................. 71 Technical Reference ......................................................................................................................103 Connection Status Screens ............................................................................................................... 104 Broadband .......................................................................................................................................... 116 Wireless ................................................................................................................................................. 145 Home Networking ............................................................................................................................... 179 Routing ................................................................................................................................................. 198 Quality of Service (QoS) .................................................................................................................... 206 Network Address Translation (NAT) ................................................................................................... 225 Dynamic DNS Setup ........................................................................................................................... 243 IGMP/MLD ........................................................................................................................................... 247 Vlan Group .......................................................................................................................................... 250 Interface Grouping ............................................................................................................................ 252 USB Service .......................................................................................................................................... 257 Home Connectivity ............................................................................................................................ 263 Firewall ................................................................................................................................................. 265 MAC Filter ............................................................................................................................................ 274 Parental Control ................................................................................................................................. 276 Scheduler Rule .................................................................................................................................... 282 Certificates .......................................................................................................................................... 284 Voice .................................................................................................................................................... 291 Log ....................................................................................................................................................... 321 Traffic Status ....................................................................................................................................... 324 VoIP Status ........................................................................................................................................... 328 ARP Table ............................................................................................................................................ 331 Routing Table ...................................................................................................................................... 333 Multicast Status .................................................................................................................................. 335 xDSL Statistics ....................................................................................................................................... 337 WLAN Station Status ........................................................................................................................... 339 Cellular Statistics ................................................................................................................................ 341 System .................................................................................................................................................. 343 User Account ...................................................................................................................................... 344 Remote Management ....................................................................................................................... 347 VMG/XMG Series User’s Guide 4 Contents Overview SNMP .................................................................................................................................................... 350 Time Settings ........................................................................................................................................ 353 Email Notification ................................................................................................................................ 355 Log Setting .......................................................................................................................................... 357 Firmware Upgrade .............................................................................................................................. 361 Backup Restore ................................................................................................................................... 364 Diagnostic ........................................................................................................................................... 367 Troubleshooting .................................................................................................................................. 373 Appendices .....................................................................................................................................380 VMG/XMG Series User’s Guide 5 Table of Contents Table of Contents Document Conventions ......................................................................................................................3 Contents Overview .............................................................................................................................4 Table of Contents.................................................................................................................................6 Part I: User’s Guide.......................................................................................... 17 Chapter 1 Introducing the Zyxel Device ...........................................................................................................18 1.1 Overview ......................................................................................................................................... 18 1.1.1 Internet Access ...................................................................................................................... 19 1.1.2 G.fast ...................................................................................................................................... 20 1.1.3 Ethernet WAN ........................................................................................................................ 21 1.1.4 Triple Play ............................................................................................................................... 21 1.1.5 WAN Priority ........................................................................................................................... 22 1.1.6 Wireless Access ...................................................................................................................... 22 1.1.7 Zyxel Device’s USB Support .................................................................................................. 22 1.1.8 VoIP Features ......................................................................................................................... 24 1.1.9 SFP ........................................................................................................................................... 24 1.2 Ways to Manage the Zyxel Device .............................................................................................. 24 1.3 Good Habits for Managing the Zyxel Device ............................................................................. 25 1.4 Hardware ......................................................................................................................................... 25 1.4.1 Front Panels ............................................................................................................................ 25 1.4.2 LEDs (Lights) ........................................................................................................................... 33 1.4.3 Rear Panels ............................................................................................................................ 45 1.4.4 Using the WLAN and WPS Buttons ....................................................................................... 52 1.4.5 The RESET Button .................................................................................................................... 53 1.4.6 Wall Mounting ....................................................................................................................... 54 Chapter 2 The Web Configurator........................................................................................................................56 2.1 Overview ......................................................................................................................................... 56 2.1.1 Accessing the Web Configurator ....................................................................................... 56 2.2 Web Configurator Layout .............................................................................................................. 58 2.2.1 Settings Icon .......................................................................................................................... 58 2.2.2 Widget Icon ........................................................................................................................... 64 VMG/XMG Series User’s Guide 6 Table of Contents Chapter 3 Quick Start ..........................................................................................................................................65 3.1 Overview ......................................................................................................................................... 65 3.2 Quick Start Setup ............................................................................................................................ 65 3.3 Time Zone ........................................................................................................................................ 65 3.4 Internet ............................................................................................................................................. 66 3.4.1 Internet Status ........................................................................................................................ 66 3.4.2 Successful Internet Connection .......................................................................................... 67 3.4.3 Unsuccessful Internet Connection ...................................................................................... 67 3.4.4 Incorrect Internet Information ............................................................................................. 68 3.4.5 Encapsulation ........................................................................................................................ 68 3.4.6 Internet Information Input .................................................................................................... 69 3.5 Quick Start Setup-Wireless ............................................................................................................. 69 3.6 Quick Start Setup-Finish .................................................................................................................. 70 Chapter 4 Tutorials ...............................................................................................................................................71 4.1 Overview ......................................................................................................................................... 71 4.2 Setting Up an ADSL PPPoE Connection ....................................................................................... 71 4.3 Setting Up a Secure Wireless Network .......................................................................................... 74 4.3.1 Configuring the Wireless Network Settings ......................................................................... 74 4.3.2 Using WPS ............................................................................................................................... 77 4.3.3 Without WPS ........................................................................................................................... 81 4.4 Setting Up Multiple Wireless Groups ............................................................................................. 82 4.5 Using the File Sharing Feature ....................................................................................................... 86 4.5.1 Set Up File Sharing ................................................................................................................. 86 4.5.2 Access Your Shared Files From a Computer ...................................................................... 88 4.6 Using the Media Server Feature .................................................................................................... 88 4.6.1 Configuring the Zyxel Device .............................................................................................. 89 4.6.2 Using Windows Media Player ............................................................................................... 89 4.6.3 Using a Digital Media Adapter ............................................................................................ 92 4.7 Configuring Static Route for Routing to Another Network ........................................................ 93 4.8 Configuring QoS Queue and Class Setup ................................................................................... 96 4.9 Access the Zyxel Device Using DDNS ........................................................................................... 99 4.9.1 Registering a DDNS Account on dyndns.org ........................................................... 99 4.9.2 Configuring DDNS on Your Zyxel Device .......................................................................... 100 4.9.3 Testing the DDNS Setting .................................................................................................... 100 4.10 Configuring the MAC Address Filter ......................................................................................... 101 4.11 Access Your Shared Files From a Computer ........................................................................... 102 Part II: Technical Reference......................................................................... 103 VMG/XMG Series User’s Guide 7 Table of Contents Chapter 5 Connection Status Screens .............................................................................................................104 5.1 The Connection Status Screen .................................................................................................... 104 5.2 The Connectivity Screen .............................................................................................................. 104 5.2.1 Icon and Device Name ..................................................................................................... 105 5.3 The System Info Screen ................................................................................................................ 105 5.4 The WiFi Settings Screen ............................................................................................................... 107 5.5 The Guest WiFi Settings Screen ................................................................................................... 109 5.6 The LAN Screen ............................................................................................................................. 111 5.7 The Parental Control Screen ....................................................................................................... 112 5.7.1 Create a Parental Control Profile ...................................................................................... 114 5.7.2 Define a Schedule .............................................................................................................. 114 Chapter 6 Broadband........................................................................................................................................116 6.1 Overview ....................................................................................................................................... 116 6.1.1 What You Can Do in this Chapter ..................................................................................... 116 6.1.2 What You Need to Know ................................................................................................... 117 6.1.3 Before You Begin ................................................................................................................. 120 6.2 The Broadband Screen ................................................................................................................ 120 6.2.1 Add/Edit Internet Connection ........................................................................................... 121 6.3 The Cellular Backup Screen ........................................................................................................ 129 6.4 The Broadband Advanced Screen ............................................................................................ 135 6.5 Ethernet WAN ................................................................................................................................ 138 6.6 Technical Reference .................................................................................................................... 139 Chapter 7 Wireless .............................................................................................................................................145 7.1 Wireless Overview ......................................................................................................................... 145 7.1.1 What You Can Do in this Chapter ..................................................................................... 145 7.1.2 What You Need to Know ................................................................................................... 145 7.2 The Wireless General Settings Screen ......................................................................................... 146 7.2.1 No Security ........................................................................................................................... 149 7.2.2 More Secure (WPA(2)-PSK) ................................................................................................ 149 7.3 The Guest/More AP Screen ......................................................................................................... 151 7.3.1 The Edit Guest/More AP Screen ....................................................................................... 151 7.4 The MAC Authentication Screen ................................................................................................ 155 7.4.1 Add/Edit MAC Addresses .................................................................................................. 156 7.5 The WPS Screen ............................................................................................................................ 157 7.6 The WMM Screen .......................................................................................................................... 158 7.7 The Others Screen ........................................................................................................................ 159 7.8 The Channel Status Screen .......................................................... 162 7.9 The MESH Screen .................................................................... 162 VMG/XMG Series User’s Guide 8 Table of Contents 7.10 The WLAN Scheduler Screen ..................................................................................................... 164 7.10.1 Add/Edit Rules ................................................................ 166 7.11 Technical Reference .................................................................................................................. 167 7.11.1 Wireless Network Overview .............................................................................................. 167 7.11.2 Additional Wireless Terms ................................................................................................. 168 7.11.3 Wireless Security Overview ............................................................................................... 168 7.11.4 Signal Problems ................................................................................................................. 170 7.11.5 BSS ....................................................................................................................................... 171 7.11.6 MBSSID ................................................................................................................................ 171 7.11.7 Preamble Type .................................................................................................................. 172 7.11.8 WiFi Protected Setup (WPS) ............................................................................................. 172 Chapter 8 Home Networking............................................................................................................................179 8.1 Home Networking Overview ....................................................................................................... 179 8.1.1 What You Can Do in this Chapter ..................................................................................... 179 8.1.2 What You Need To Know ................................................................................................... 180 8.1.3 Before You Begin ................................................................................................................. 181 8.2 The LAN Setup Screen .................................................................................................................. 181 8.3 The LAN Static DHCP Screen ....................................................................................................... 185 8.4 The UPnP Screen ........................................................................................................................... 187 8.4.1 Turning On UPnP in Windows 7 Example .......................................................................... 188 8.4.2 Turning on UPnP in Windows 10 Example ......................................................................... 189 8.5 The LAN Additional Subnet Screen ............................................................................................. 192 8.6 The STB Vendor ID Screen ............................................................................................................ 193 8.7 The Wake on LAN Screen ............................................................................................................ 194 8.8 The TFTP Server Name Screen ..................................................................................................... 194 8.9 Technical Reference .................................................................................................................... 195 8.9.1 LANs, WANs and the Zyxel Device .................................................................................... 195 8.9.2 DHCP Setup ......................................................................................................................... 195 8.9.3 DNS Server Addresses ......................................................................................................... 196 8.9.4 LAN TCP/IP ........................................................................................................................... 196 Chapter 9 Routing ..............................................................................................................................................198 9.1 Overview ....................................................................................................................................... 198 9.2 The Routing Screen ...................................................................................................................... 198 9.2.1 Add/Edit Static Route ......................................................................................................... 199 9.3 The DNS Route Screen ................................................................................................................. 201 9.3.1 The DNS Route Add Screen ............................................................................................... 201 9.4 The Policy Route Screen .............................................................................................................. 202 9.4.1 Add/Edit Policy Route ........................................................................................................ 203 9.5 The RIP Screen ............................................................................................................................... 204 VMG/XMG Series User’s Guide 9 Table of Contents Chapter 10 Quality of Service (QoS)..................................................................................................................206 10.1 QoS Overview ............................................................................................................................. 206 10.1.1 What You Can Do in this Chapter ................................................................................... 206 10.2 What You Need to Know ........................................................................................................... 207 10.3 The Quality of Service General Screen .................................................................................... 208 10.4 The Queue Setup Screen ........................................................................................................... 210 10.4.1 Adding a QoS Queue ....................................................................................................... 211 10.5 The QoS Classification Setup Screen ........................................................................................ 212 10.5.1 Add/Edit QoS Class ........................................................................................................... 213 10.6 The QoS Shaper Setup Screen .................................................................................................. 217 10.6.1 Add/Edit a QoS Shaper .................................................................................................... 218 10.7 The QoS Policer Setup Screen ................................................................................................... 218 10.7.1 Add/Edit a QoS Policer .................................................................................................... 219 10.8 Technical Reference .................................................................................................................. 220 Chapter 11 Network Address Translation (NAT)................................................................................................225 11.1 NAT Overview ............................................................................................................................. 225 11.1.1 What You Can Do in this Chapter ................................................................................... 225 11.1.2 What You Need To Know ................................................................................................. 225 11.2 The Port Forwarding Screen ...................................................................................................... 226 11.2.1 Add/Edit Port Forwarding ................................................................................................ 228 11.3 The Port Triggering Screen ......................................................................................................... 230 11.3.1 Add/Edit Port Triggering Rule ........................................................................................... 232 11.4 The DMZ Screen .......................................................................................................................... 233 11.5 The ALG Screen .......................................................................................................................... 234 11.6 The Address Mapping Screen ................................................................................................... 235 11.6.1 Add/Edit Address Mapping Rule ..................................................................................... 236 11.7 The NAT Sessions Screen ............................................................................................................ 237 11.8 Technical Reference .................................................................................................................. 238 11.8.1 NAT Definitions ................................................................................................................... 238 11.8.2 What NAT Does ................................................................................................................. 239 11.8.3 How NAT Works .................................................................................................................. 240 11.8.4 NAT Application ................................................................................................................ 240 Chapter 12 Dynamic DNS Setup.........................................................................................................................243 12.1 DNS Overview ............................................................................................................................. 243 12.1.1 What You Can Do in this Chapter ................................................................................... 243 12.1.2 What You Need To Know ................................................................................................. 243 12.2 The DNS Entry Screen ................................................................................................................. 244 12.2.1 Add/Edit DNS Entry ........................................................................................................... 244 VMG/XMG Series User’s Guide 10 Table of Contents 12.3 The Dynamic DNS Screen .......................................................................................................... 245 Chapter 13 IGMP/MLD.........................................................................................................................................247 13.1 IGMP/MLD Overview .................................................................................................................. 247 13.1.1 What You Need To Know ................................................................................................. 247 13.2 The IGMP/MLD Screen ............................................................................................................... 247 Chapter 14 Vlan Group .......................................................................................................................................250 14.1 Overview ..................................................................................................................................... 250 14.1.1 What You Can Do in this Chapter ................................................................................... 250 14.2 The Vlan Group Screen .............................................................................................................. 250 14.2.1 Add/Edit a VLAN Group ................................................................................................... 251 Chapter 15 Interface Grouping ..........................................................................................................................252 15.1 Interface Grouping Overview ................................................................................................... 252 15.1.1 What You Can Do in this Chapter ................................................................................... 252 15.2 The Interface Grouping Screen ................................................................................................ 252 15.2.1 Interface Group Configuration ....................................................................................... 254 15.2.2 Interface Grouping Criteria ............................................................................................. 255 Chapter 16 USB Service .......................................................................................................................................257 16.1 USB Service Overview ............................................................................................................... 257 16.1.1 What You Can Do in this Chapter ................................................................................... 257 16.1.2 What You Need To Know ................................................................................................. 257 16.1.3 Before You Begin ............................................................................................................... 258 16.2 The File Sharing Screen .............................................................................................................. 258 16.2.1 The Add New Share Screen ............................................................................................. 260 16.2.2 The Add New User Screen ............................................................................................... 261 16.3 The Media Server Screen .......................................................................................................... 261 Chapter 17 Home Connectivity..........................................................................................................................263 17.1 Home Connectivity Overview .................................................................................................. 263 17.2 The Home Connectivity Screen ................................................................................................ 263 Chapter 18 Firewall ..............................................................................................................................................265 18.1 Firewall Overview ........................................................................................................................ 265 18.1.1 What You Can Do in this Chapter ................................................................................... 265 VMG/XMG Series User’s Guide 11 Table of Contents 18.1.2 What You Need to Know ................................................................................................. 266 18.2 The Firewall Screen ..................................................................................................................... 266 18.3 The Protocol Screen ................................................................................................................... 267 18.3.1 Add New/Edit Protocol Entry ........................................................................................... 268 18.4 The Access Control Screen ....................................................................................................... 269 18.4.1 Add/Edit an ACL Rule ....................................................................................................... 270 18.5 The DoS Screen ........................................................................................................................... 272 Chapter 19 MAC Filter .........................................................................................................................................274 19.1 MAC Filter Overview ................................................................................................................... 274 19.2 The MAC Filter Screen ................................................................................................................ 274 Chapter 20 Parental Control ...............................................................................................................................276 20.1 Parental Control Overview ........................................................................................................ 276 20.2 The Parental Control Screen ..................................................................................................... 276 20.2.1 Add/Edit a Parental Control Profile ................................................................................ 277 Chapter 21 Scheduler Rule .................................................................................................................................282 21.1 Scheduler Rule Overview .......................................................................................................... 282 21.2 The Scheduler Rule Screen ........................................................................................................ 282 21.2.1 Add/Edit a Schedule Rule ................................................................................................ 282 Chapter 22 Certificates .......................................................................................................................................284 22.1 Certificates Overview ................................................................................................................ 284 22.1.1 What You Can Do in this Chapter ................................................................................... 284 22.2 What You Need to Know ........................................................................................................... 284 22.3 The Local Certificates Screen ................................................................................................... 284 22.3.1 Create Certificate Request ............................................................................................. 285 22.3.2 View Certificate Request ................................................................................................. 286 22.4 The Trusted CA Screen ............................................................................................................... 287 22.4.1 View Trusted CA Certificate ............................................................................................ 288 22.4.2 Import Trusted CA Certificate .......................................................................................... 289 Chapter 23 Voice.................................................................................................................................................291 23.1 Voice Overview .......................................................................................................................... 291 23.1.1 What You Can Do in this Chapter ................................................................................... 291 23.1.2 What You Need to Know About VoIP ............................................................................. 291 23.2 Before You Begin ........................................................................................................................ 292 VMG/XMG Series User’s Guide 12 Table of Contents 23.3 The SIP Account Screen ............................................................................................................. 292 23.3.1 The SIP Account Add/Edit Screen ................................................................................... 293 23.4 The SIP Service Provider Screen ................................................................................................ 297 23.4.1 The SIP Service Provider Add/Edit Screen ...................................................................... 298 23.5 The Phone Device Screen ......................................................................................................... 302 23.5.1 The Phone Device Edit Screen ........................................................................................ 303 23.6 The Phone Region Screen ......................................................................................................... 304 23.7 The Call Rule Screen .................................................................................................................. 305 23.8 The Call History Screen ............................................................................................................... 306 23.9 The Call Summary Screen .......................................................................................................... 307 23.10 Technical Reference ................................................................................................................ 308 23.10.1 Quality of Service (QoS) ................................................................................................. 316 23.10.2 Phone Services Overview ............................................................................................... 316 Chapter 24 Log ....................................................................................................................................................321 24.1 Log Overview .............................................................................................................................. 321 24.1.1 What You Can Do in this Chapter ................................................................................... 321 24.1.2 What You Need To Know ................................................................................................. 321 24.2 The System Log Screen .............................................................................................................. 322 24.3 The Security Log Screen ............................................................................................................. 322 Chapter 25 Traffic Status .....................................................................................................................................324 25.1 Traffic Status Overview ............................................................................................................... 324 25.1.1 What You Can Do in this Chapter ................................................................................... 324 25.2 The WAN Status Screen .............................................................................................................. 324 25.3 The LAN Status Screen ............................................................................................................... 325 25.4 The NAT Status Screen ..............................................................326 Chapter 26 VoIP Status ........................................................................................................................................328 26.1 VoIP Status Overview ................................................................................................................. 328 Chapter 27 ARP Table..........................................................................................................................................331 27.1 ARP Table Overview ................................................................................................................... 331 27.1.1 How ARP Works .................................................................................................................. 331 27.2 ARP Table Screen ....................................................................................................................... 332 Chapter 28 Routing Table....................................................................................................................................333 28.1 Routing Table Overview ............................................................................................................ 333 VMG/XMG Series User’s Guide 13 Table of Contents 28.2 The Routing Table Screen .......................................................................................................... 333 Chapter 29 Multicast Status ...............................................................................................................................335 29.1 Multicast Status Overview ......................................................................................................... 335 29.2 The IGMP Status Screen ............................................................................................................. 335 29.3 The MLD Status Screen ............................................................................................................... 336 Chapter 30 xDSL Statistics ...................................................................................................................................337 30.1 xDSL Statistics Overview ............................................................................................................. 337 Chapter 31 WLAN Station Status .........................................................................................................................339 31.1 WLAN Station Status Overview .................................................................................................. 339 Chapter 32 Cellular Statistics .............................................................................................................................341 32.1 Cellular Statistics Overview ....................................................................................................... 341 32.2 The Cellular Statistics Screen ..................................................................................................... 341 Chapter 33 System...............................................................................................................................................343 33.1 System Overview ........................................................................................................................ 343 33.2 The System Screen ...................................................................................................................... 343 Chapter 34 User Account....................................................................................................................................344 34.1 User Account Overview ............................................................................................................. 344 34.2 The User Account Screen .......................................................................................................... 344 34.2.1 The User Account Add/Edit Screen ................................................................................ 345 Chapter 35 Remote Management .....................................................................................................................347 35.1 Remote Management Overview ............................................................................................. 347 35.2 The MGMT Services Screen ....................................................................................................... 347 35.3 The Trust Domain Screen ............................................................................................................ 348 35.4 The Add Trust Domain Screen ................................................................................................... 349 Chapter 36 SNMP .................................................................................................................................................350 36.1 SNMP Overview .......................................................................................................................... 350 36.2 The SNMP Screen ........................................................................................................................ 351 VMG/XMG Series User’s Guide 14 Table of Contents Chapter 37 Time Settings.....................................................................................................................................353 37.1 Time Settings Overview .............................................................................................................. 353 37.2 The Time Screen .......................................................................................................................... 353 Chapter 38 Email Notification.............................................................................................................................355 38.1 Email Notification Overview ...................................................................................................... 355 38.2 The Email Notification Screen ................................................................................................... 355 38.2.1 Email Notification Edit ....................................................................................................... 356 Chapter 39 Log Setting .......................................................................................................................................357 39.1 Logs Setting Overview ................................................................................................................ 357 39.2 The Log Settings Screen ............................................................................................................. 357 39.2.1 Example Email Log ............................................................................................................ 359 Chapter 40 Firmware Upgrade ...........................................................................................................................361 40.1 Firmware Upgrade Overview .................................................................................................... 361 40.2 The Firmware Screen .................................................................................................................. 361 Chapter 41 Backup Restore................................................................................................................................364 41.1 Backup Restore Overview ......................................................................................................... 364 41.2 The Backup Restore Screen ...................................................................................................... 364 41.3 The Reboot Screen ..................................................................................................................... 366 Chapter 42 Diagnostic.........................................................................................................................................367 42.1 Diagnostic Overview .................................................................................................................. 367 42.1.1 What You Can Do in this Chapter ................................................................................... 367 42.2 What You Need to Know ........................................................................................................... 367 42.3 Ping & TraceRoute & NsLookup ................................................................................................ 368 42.4 The 802.1ag (CFM) Screen ........................................................................................................ 369 42.5 The 802.3ah (OAM) Screen ....................................................................................................... 370 42.6 The OAM Ping Screen ................................................................................................................ 371 Chapter 43 Troubleshooting................................................................................................................................373 43.1 Power, Hardware Connections, and LEDs ............................................................................... 373 43.2 Zyxel Device Access and Login ................................................................................................ 374 43.3 Internet Access ........................................................................................................................... 375 VMG/XMG Series User’s Guide 15 Table of Contents 43.4 Wireless Internet Access ............................................................................................................. 377 43.5 USB Device Connection ............................................................................................................ 378 43.6 UPnP ............................................................................................................................................. 378 Part III: Appendices...................................................................................... 380 Appendix A Customer Support ..................................................................................................... 381 Appendix B Wireless LANs............................................................................................................... 387 Appendix C IPv6.............................................................................................................................. 400 Appendix D Services....................................................................................................................... 408 Appendix E Legal Information ....................................................................................................... 412 Index .................................................................................................................................................420 VMG/XMG Series User’s Guide 16 PART I User’s Guide 17 CHAPTER 1 Introducing the Zyxel Device 1.1 Overview The Zyxel Device is a wireless VDSL router and Gigabit Ethernet gateway. Zyxel Device refers to these models as outlined below. • VMG1312-B10D • VMG8623-T50A • VMG3312-T20A • VMG8823-Bx0B • VMG3625-T20A • VMG8825-Bx0A • VMG3625-T50A • VMG8825-BX0B • VMG3925-B10B • VMG8825-BX0C • VMG3925-B10C • VMG8825-T50 • XMG3927-B50A • VMG8924-B10D • VMG3927-Bx0A The following table describes the feature differences of the Zyxel Device by model. Table 1 Zyxel Device Comparison Table VMG1312-B10D VMG3312-T20A VMG3625-T20A VMG3625-T50A VMG3925-B10B

Gigabit Ethernet Ports - VVVV

Ethernet WAN Convert the forth LAN port to work as a WAN port. VVVV

2.4G WLAN VVVVV

5G WLAN - - V V V G.fast - - - - - VoIP - - - - - MESH - - - - -

Firmware Version 5.13 5.13 5.13 5.50 5.13

Table 2 Zyxel Device Comparison Table VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B

Gigabit Ethernet Ports Ethernet WAN VVVVV VVVVV

VMG/XMG Series User’s Guide 18 Chapter 1 Introducing the Zyxel Device Table 2 Zyxel Device Comparison Table VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B

2.4G WLAN VVVVV

5G WLAN V V V V V G.fast - V - - - VoIP - - - V V MESH - V V - V

Firmware Version 5.13 5.13 5.13 5.50 5.13

Table 3 Zyxel Device Comparison Table VMG8825-BX0A VMG8825-BX0B VMG8825-BX0C VMG8825-T50 VMG8924-B10D

Gigabit Ethernet Ports Ethernet WAN 2.4G WLAN VVVVV VVVVV VVVVV

5G WLAN V V V V V G.fast - - - - - VoIP V V V V V MESH V V V - -

Firmware Version 5.13 5.13 5.13 5.50 5.13

1.1.1 Internet Access Your Zyxel Device provides shared Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack. You can have multiple WAN services over one ADSL or VDSL. The Zyxel Device cannot work in ADSL and VDSL mode at the same time. Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in the Zyxel Device. Refer to Section 6.2 on page 120 for the Network Setting > Broadband screen. Computers can connect to the Zyxel Device’s LAN ports (or wirelessly). VMG/XMG Series User’s Guide 19 Chapter 1 Introducing the Zyxel Device Figure 1 Zyxel Device’s Internet Access Application DSL A DSL A You can also configure IP filtering on the Zyxel Device for secure Internet access. When the IP filter is on, all incoming traffic from the Internet to your network is blocked by default unless it is initiated from your network. This means that probes from the outside to your network are not allowed, but you can safely browse the Internet and download files. Only use firmware for your Zyxel Device’s specific model. Refer to the label on the bottom of your Zyxel Device. 1.1.2 G.fast You can have gigabit Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack for G.fast. G.FAST is the acronym for Fast Access to Subscriber Terminals, and the letter G stands for the ITU-T G series of recommendations. G.fast is a technology providing gigabit speeds over traditional copper twisted-pair wires. G.fast applies Fiber-To-The-distribution point (FTTdp) structure, which reuses the deployed copper wire for the final meters. VMG/XMG Series User’s Guide 20 Chapter 1 Introducing the Zyxel Device Figure 2 Zyxel Device’s Internet Access Application: G.fast 1.1.3 Ethernet WAN If you prefer not to use a DSL line and you have another broadband modem or router (such as ADSL) available, you can use the Ethernet WAN port and then connect it to the broadband modem or router. This way, you can access the Internet via an Ethernet connection and still use the QoS, Firewall and parental control functions on the Zyxel Device. Figure 3 Zyxel Device’s Internet Access Application: Ethernet WAN 1.1.4 Triple Play The ISP may provide “triple play” service to the Zyxel Device. This allows you to take advantage of “triple play” services such as Voice over IP telephony, and streaming video/audio media all at the same time, with no noticeable loss in bandwidth. Figure 4 Triple Play Example VMG/XMG Series User’s Guide 21 Chapter 1 Introducing the Zyxel Device 1.1.5 WAN Priority The WAN connection priority is as follows: 1 Ethernet WAN 2 G.fast/DSL 3 Cellular WAN (3G/4G) See Section 1.1.7 on page 22 for more information about Cellular backup. 1.1.6 Wireless Access The Zyxel Device is a wireless Access Point (AP) for IEEE 802.11b/g/n/a/ac wireless clients, such as notebook computers, iPads, smartphones, etc. It allows them to connect to the Internet without having to rely on inconvenient Ethernet cables. Your Zyxel Device supports WiFi Protected Setup (WPS), which allows you to quickly set up a wireless network with strong security. See Section Table 14 on page 44 for more information about how to set up a wireless network with WLAN and WPS buttons. Figure 5 Wireless Access Example 1.1.7 Zyxel Device’s USB Support The USB port of the Zyxel Device is used for cellular WAN backup, file-sharing, and media server. Cellular WAN (3G/4G) Backup Connect a supported cellular USB dongle with an active SIM card to the USB port. This adds a second WAN interface and allows the Zyxel Device to wirelessly access the Internet via a cellular network. The cellular WAN connection is a backup in case the DSL connection fails. To set up a cellular connection, click Network > Broadband > Cellular Backup. VMG/XMG Series User’s Guide 22 Chapter 1 Introducing the Zyxel Device To update the supported cellular USB dongle list, download the latest WWAN package from the Zyxel website and upload it to the Zyxel Device using the Maintenance > Firmware Upgrade screen. Figure 6 Internet Access Application: Cellular WAN DSL File Sharing Use the built-in USB 3.0 port to share files on a USB memory stick or a USB hard drive (B). Use FTP to access the files on the USB device. Figure 7 USB File Sharing Application DSL Media Server You can also use the Zyxel Device as a media server. This lets anyone on your network play video, music, and photos from a USB device (B) connected to the Zyxel Device’s USB port (without having to copy them to another computer). VMG/XMG Series User’s Guide 23 Chapter 1 Introducing the Zyxel Device Figure 8 USB Media Server Application DSL 1.1.8 VoIP Features You can register up to 2 SIP (Session Initiation Protocol) accounts and use the Zyxel Device to make and receive VoIP telephone calls: Figure 9 Zyxel Device’s VoIP Features Calls via a VoIP service provider - the Zyxel Device sends your call to a VoIP service provider’s SIP server which forwards your calls to either VoIP or PSTN phones. 1.1.9 SFP The Zyxel Device provides shared Internet access by connecting a Small Form-Factor Pluggable (SFP) transceiver to the SFP port. In addition, you can connect computers, IPTVs, gaming consoles, and other Ethernet devices to the Ethernet ports for fiber-speed Internet access. 1.2 Ways to Manage the Zyxel Device Use any of the following methods to manage the Zyxel Device. • Web Configurator. This is recommended for management of the Zyxel Device using a (supported) web browser. VMG/XMG Series User’s Guide 24 Chapter 1 Introducing the Zyxel Device • FTP. Use FTP for firmware upgrades and configuration backup/restore. 1.3 Good Habits for Managing the Zyxel Device Do the following things regularly to make the Zyxel Device more secure and to manage the Zyxel Device more effectively. • Change the password. Use a password that’s not easy to guess and that consists of different types of characters, such as numbers and letters. • Write down the password and put it in a safe place. • Back up the configuration (and make sure you know how to restore it). Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes. If you forget your password, you will have to reset the Zyxel Device to its factory default settings. If you backed up an earlier configuration file, you would not have to totally re-configure the Zyxel Device. You could simply restore your last configuration. 1.4 Hardware This section describes the front and rear panels for each model. If your model is not shown here, refer to the Zyxel Device’s Quick Start Guides to see the product drawings and how to make the hardware connections. 1.4.1 Front Panels The LED indicators are located on the front panel. Figure 10 VMG1312-B10D LED Indicators VMG/XMG Series User’s Guide 25 Chapter 1 Introducing the Zyxel Device Figure 11 VMG3312-T20A Front Panel Figure 12 VMG3625-T20A Front Panel VMG/XMG Series User’s Guide 26 Chapter 1 Introducing the Zyxel Device Figure 13 VMG3625-T50A Front Panel Figure 14 VMG3925-B10B Front Panel VMG/XMG Series User’s Guide 27 Chapter 1 Introducing the Zyxel Device Figure 15 VMG3925-B10C Front Panel Figure 16 VMG3927-Bx0A Front Panel VMG/XMG Series User’s Guide 28 Chapter 1 Introducing the Zyxel Device Figure 17 VMG8623-T50A Front Panel Figure 18 VMG8823-Bx0B Front Panel VMG/XMG Series User’s Guide 29 Chapter 1 Introducing the Zyxel Device Figure 19 VMG8825-Bx0A Front Panel Figure 20 VMG8825-Bx0B / VMG8825-Bx0C Front Panel VMG/XMG Series User’s Guide 30 Chapter 1 Introducing the Zyxel Device Figure 21 VMG8825-T50 Front Panel VMG/XMG Series User’s Guide 31 Chapter 1 Introducing the Zyxel Device Figure 22 VMG8924-B10D Front Panel Figure 23 XMG3927-B50A Front Panel VMG/XMG Series User’s Guide 32 Chapter 1 Introducing the Zyxel Device 1.4.2 LEDs (Lights) None of the LEDs are on if the Zyxel Device is not receiving power. Table 4 VMG1312-B10D LED Descriptions LED COLOR STATUS DESCRIPTION POWER Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Off The Zyxel Device is not receiving power. DSL Green On The DSL line is up. Blinking The Zyxel Device is initializing the DSL line. Off The DSL line is down. INTERNET Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. ETHERNET1~4 Green On The Zyxel Device has a successful 10/100 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN. WLAN/WPS Green On The wireless network is activated. Blinking The Zyxel Device is communicating with wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a wireless client. Off The wireless network is not activated. USB Green On The Zyxel Device recognizes a USB connection through the USB slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB slot. Table 5 VMG3312-T20A LED Descriptions LED COLOR STATUS DESCRIPTION POWER Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Off The Zyxel Device is not receiving power. VMG/XMG Series User’s Guide 33 Chapter 1 Introducing the Zyxel Device Table 5 VMG3312-T20A LED Descriptions (continued) LED COLOR STATUS DESCRIPTION ETHERNET1~4 Green On The Zyxel Device has a successful 10/100 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN. WLAN Green On The wireless network is activated. Blinking The Zyxel Device is communicating with wireless clients. WPS Amber Blinking The Zyxel Device is setting up a WPS connection with a wireless client. Off The wireless network is not activated. DSL Green On The VDSL line is up. Blinking The Zyxel Device is initializing the VDSL line. Off The DSL line is down. Orange On The ADSL line is up.

Slow Blinking Fast Blinking The Zyxel Device is detecting carrier signals. The Zyxel Device is initializing the VDSL line.

WAN Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the WAN. INTERNET Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server). PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The VMG is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The VMG attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. USB Green On The Zyxel Device recognizes a USB connection through the USB slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB slot. Table 6 VMG3625-T20A LED Descriptions LED COLOR STATUS DESCRIPTION POWER Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is upgrading firmware. Off The Zyxel Device is not receiving power. VMG/XMG Series User’s Guide 34 Chapter 1 Introducing the Zyxel Device Table 6 VMG3625-T20A LED Descriptions (continued) LED COLOR STATUS DESCRIPTION DSL Green On The VDSL line is up. Blinking The Zyxel Device is initializing the VDSL line. Off The DSL line is down. Orange On The ADSL line is up.

Slow Blinking Fast Blinking The Zyxel Device is detecting carrier signals. The Zyxel Device is initializing the ADSL line.

INTERNET Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server). PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The VMG is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The VMG attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. WAN Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the WAN. ETHERNET1~4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN. WLAN/WPS Green On The wireless network is activated. Blinking The Zyxel Device is communicating with wireless clients. Off The wireless network is not activated or down. Orange Blinking The Zyxel Device is setting up a WPS connection with a wireless client. USB Green On The Zyxel Device recognizes a USB connection through the USB slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB slot. Table 7 VMG3925-B10B LED Descriptions LED COLOR STATUS DESCRIPTION Power Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Off The Zyxel Device is not receiving power. VMG/XMG Series User’s Guide 35 Chapter 1 Introducing the Zyxel Device Table 7 VMG3925-B10B LED Descriptions (continued) LED COLOR STATUS DESCRIPTION DSL Green On The VDSL line is up. Blinking The Zyxel Device is initializing the VDSL line. Orange On The ADSL line is up. Blinking The Zyxel Device is initializing the ADSL line. Off The DSL line is down. Internet Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed.

Ethernet WAN Green On The Zyxel Device has a successful 1000 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 1000 Mbps. Orange On The Zyxel Device has a successful 10/100 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 10/100 Mbps. Off There is no Ethernet connection on the WAN.

LAN1~4 Green On The Zyxel Device has a successful 1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN.

2.4G WLAN/ WPS 5G WLAN/ WPS Green On The 2.4 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz wireless client. Off The 2.4 GHz wireless network is not activated. Green On The 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 5 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 5 GHz wireless client. Off The 5 GHz wireless network is not activated.

USB1 Green On The Zyxel Device recognizes a USB connection through the USB1 slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB1 slot. VMG/XMG Series User’s Guide 36 Chapter 1 Introducing the Zyxel Device Table 8 VMG3925-B10C LED Descriptions LED COLOR STATUS DESCRIPTION Power Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is uploading firmware. Off The Zyxel Device is not receiving power. DSL Green On The VDSL line is up.

Blinking (slow) Blinking (fast) The Zyxel Device is looking for a VDSL line. The Zyxel Device is initializing the VDSL line.

Amber On The ADSL line is up.

Blinking (slow) Blinking (fast) The Zyxel Device is looking for an ADSL line. The Zyxel Device is initializing the ADSL line.

Off The DSL line is down. Internet Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. WAN Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 10/100/ 1000 Mbps. Off There is no Ethernet connection on the WAN. LAN1~4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN.

2.4G WLAN/ WPS 5G WLAN/ WPS Green On The 2.4 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz wireless client. Off The 2.4 GHz wireless network is not activated. Green On The 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 5 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 5 GHz wireless client. Off The 5 GHz wireless network is not activated.

VMG/XMG Series User’s Guide 37 Chapter 1 Introducing the Zyxel Device Table 8 VMG3925-B10C LED Descriptions (continued) LED COLOR STATUS DESCRIPTION USB Green On The Zyxel Device recognizes a USB connection through the USB slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB slot. Table 9 XMG3927-B50A/VMG3625-T50A/VMG3927-BX0A/VMG8825-BX0A LED Descriptions LED COLOR STATUS DESCRIPTION POWER Blue On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is uploading firmware. Off The Zyxel Device is not receiving power. WAN Blue On One of the following connections is up. • ADSL • G.fast • VDSL • Ethernet connection on the WAN.

Blinking (slow) Blinking (fast) The ADSL/G.fast/VDSL link is down, and the Zyxel Device is looking for an ADSL/G.fast/VDSL link. The Zyxel Device is initializing the ADSL/G.fast/VDSL link.

Off There is no Ethernet connection on the WAN. INTERNET Blue On Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. ETHERNET1~4 Blue On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN.

2.4G WLAN/ WPS 5G WLAN/ WPS Blue On The 2.4 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz wireless client. Off The 2.4 GHz wireless network is not activated. Blue On The 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 5 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 5 GHz wireless client. Off The 5 GHz wireless network is not activated.

VMG/XMG Series User’s Guide 38 Chapter 1 Introducing the Zyxel Device Table 10 VMG8823-BX0B LED Descriptions LED COLOR STATUS DESCRIPTION Power Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is upgrading firmware. Off The Zyxel Device is not receiving power. DSL Green On The VDSL line is up.

Slow Blinking Fast Blinking The Zyxel Device is detecting carrier signals. The Zyxel Device is initializing the VDSL line.

Orange On The ADSL line is up.

Slow Blinking Fast Blinking The Zyxel Device is detecting carrier signals. The Zyxel Device is initializing the ADSL line.

Off The DSL line is down. Internet Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. WAN Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 10/100/ 1000 Mbps. Off There is no Ethernet connection on the WAN. LAN1~4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN. WLAN/WPS Green On The 2.4 GHz or 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz or 5 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz or 5 GHz wireless client. Off The 2.4 GHz or 5 GHz wireless network is not activated. VMG/XMG Series User’s Guide 39 Chapter 1 Introducing the Zyxel Device Table 10 VMG8823-BX0B LED Descriptions (continued) LED COLOR STATUS DESCRIPTION

Phone1, Phone2 Green On A SIP account is registered for the phone port. Blinking A telephone connected to the phone port has its receiver off the hook or there is an incoming call. Orange On A SIP account is registered for the phone port and there is a voice message in the corresponding SIP account. Blinking A telephone connected to the phone port has its receiver off the hook and there is a voice message in the corresponding SIP account. Off The phone port does not have a SIP account registered.

USB Green On The Zyxel Device recognizes a USB connection through the USB slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB slot. Table 11 VMG8924-B10D LED Descriptions LED COLOR STATUS DESCRIPTION Power Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is upgrading firmware. Off The Zyxel Device is not receiving power. DSL Green On The VDSL line is up.

Slow Blinking Fast Blinking The Zyxel Device is detecting carrier signals. The Zyxel Device is initializing the VDSL line.

Orange On The ADSL line is up.

Slow Blinking Fast Blinking The Zyxel Device is detecting carrier signals. The Zyxel Device is initializing the ADSL line.

Off The DSL line is down. Internet Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. WAN Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection on the WAN. Blinking The Zyxel Device is sending or receiving data to/from the WAN at 10/100/ 1000 Mbps. Off There is no Ethernet connection on the WAN. VMG/XMG Series User’s Guide 40 Chapter 1 Introducing the Zyxel Device Table 11 VMG8924-B10D LED Descriptions (continued) LED COLOR STATUS DESCRIPTION LAN1~4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN. WLAN/WPS Green On The 2.4 GHz or 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz or 5 GHz wireless clients. Orange Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz or 5 GHz wireless client. Off The 2.4 GHz or 5 GHz wireless network is not activated.

Phone1, Phone2 Green On A SIP account is registered for the phone port. Blinking A telephone connected to the phone port has its receiver off the hook or there is an incoming call. Orange On A SIP account is registered for the phone port and there is a voice message in the corresponding SIP account. Blinking A telephone connected to the phone port has its receiver off the hook and there is a voice message in the corresponding SIP account. Off The phone port does not have a SIP account registered.

USB Green On The Zyxel Device recognizes a USB connection through the USB slot. Blinking The Zyxel Device is sending/receiving data to/from the USB device connected to it. Off The Zyxel Device does not detect a USB connection through the USB slot. Table 12 VMG8623-T50A LED Descriptions LED COLOR STATUS DESCRIPTION Power Blue On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is upgrading firmware. Off The Zyxel Device is not receiving power. WAN Blue On One of the following connections is up. • ADSL • VDSL • Ethernet connection on the WAN.

Slow Blinking Fast Blinking The ADSL/VDSL link is down, and the Zyxel Device is looking for an ADSL/ VDSL link. The Zyxel Device is initializing the ADSL/VDSL link.

Off There is no Ethernet connection on the WAN. VMG/XMG Series User’s Guide 41 Chapter 1 Introducing the Zyxel Device Table 12 VMG8623-T50A LED Descriptions (continued) LED COLOR STATUS DESCRIPTION Internet Blue On Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. LAN1~4 Blue On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN.

2.4G WLAN/ WPS 5G WLAN/ WPS Blue On The 2.4 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz wireless client. Off The 2.4 GHz wireless network is not activated. Blue On The 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 5 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 5 GHz wireless client. Off The 5 GHz wireless network is not activated.

Phone Blue On A SIP account is registered for at least one phone port. Blinking A telephone connected to one of the phone port has its receiver off the hook or there is an incoming call. Amber On A SIP account is registered for the phone port and there is a voice message in the corresponding SIP account. Blinking A telephone connected to the phone port has its receiver off the hook and there is a voice message in the corresponding SIP account. Off The phone port does not have a SIP account registered. Table 13 VMG8825-T50 LED Descriptions LED COLOR STATUS DESCRIPTION Power Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is upgrading firmware. Off The Zyxel Device is not receiving power. VMG/XMG Series User’s Guide 42 Chapter 1 Introducing the Zyxel Device Table 13 VMG8825-T50 LED Descriptions (continued) LED COLOR STATUS DESCRIPTION WAN Green On One of the following connections is up. • ADSL • VDSL • Ethernet connection on the WAN.

Slow Blinking Fast Blinking The ADSL/VDSL link is down, and the Zyxel Device is looking for an ADSL/ VDSL link. The Zyxel Device is initializing the ADSL/VDSL link.

Off There is no Ethernet connection on the WAN. Internet Green On Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. 2.4G WLAN Green On The 2.4 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz wireless clients. Off The 2.4 GHz wireless network is not activated. 5G WLAN Green On The 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 5 GHz wireless clients. Off The 5 GHz wireless network is not activated. WPS Amber Blinking The Zyxel Device is setting up a WPS connection with a wireless client. LAN1~4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN. Phone Green On A SIP account is registered for at least one phone port. Blinking A telephone connected to one of the phone port has its receiver off the hook or there is an incoming call. Amber On A SIP account is registered for the phone port and there is a voice message in the corresponding SIP account. Blinking A telephone connected to the phone port has its receiver off the hook and there is a voice message in the corresponding SIP account. Off The phone port does not have a SIP account registered. VMG/XMG Series User’s Guide 43 Chapter 1 Introducing the Zyxel Device Table 14 VMG8825-BX0B/BX0C LED Descriptions VMG8623-T50A LED Descriptions LED COLOR STATUS DESCRIPTION Power Green On The Zyxel Device is receiving power and ready for use. Blinking The Zyxel Device is self-testing. Red On The Zyxel Device detected an error while self-testing, or there is a device malfunction. Blinking The Zyxel Device is upgrading firmware. Off The Zyxel Device is not receiving power.

DSL / Ethernet Green On The VDSL line or a successful 10/100/1000 Mbps Ethernet connection on the WAN is up.

WAN Slow Blinking Fast Blinking The Zyxel Device is looking for a VDSL line. The Zyxel Device is initializing the VDSL line.

Off There is no Ethernet connection on the WAN. Amber On The ADSL line on the WAN is up.

Slow Blinking Fast Blinking The Zyxel Device is looking for an ADSL line The Zyxel Device is initializing the ADSL line.

Internet Green On The Zyxel Device has an IP connection but no traffic. Your device has a WAN IP address (either static or assigned by a DHCP server), PPP negotiation was successfully completed (if used) and the DSL connection is up. Blinking The Zyxel Device is sending or receiving IP traffic. Off There is no Internet connection or the gateway is in bridged mode. Red On The Zyxel Device attempted to make an IP connection but failed. Possible causes are no response from a DHCP server, no PPPoE response, PPPoE authentication failed. LAN1~4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection with a device on the Local Area Network (LAN). Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/ 1000 Mbps. Off The Zyxel Device does not have an Ethernet connection with the LAN.

2.4G WLAN/ WPS 5G WLAN/ WPS Green On The 2.4 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 2.4 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 2.4 GHz wireless client. Off The 2.4 GHz wireless network is not activated. Green On The 5 GHz wireless network is activated. Blinking The Zyxel Device is communicating with 5 GHz wireless clients. Amber Blinking The Zyxel Device is setting up a WPS connection with a 5 GHz wireless client. Off The 5 GHz wireless network is not activated.

VMG/XMG Series User’s Guide 44 Chapter 1 Introducing the Zyxel Device VMG8623-T50A LED Descriptions (continued) LED COLOR STATUS DESCRIPTION

Phone1, Phone2 Green On A SIP account is registered for at least one phone port, and there’s no voice message in the corresponding SIP account. Blinking A telephone connected to one of the phone port has its receiver off the hook or there is an incoming call. There’s no voice message in the corresponding SIP account. Amber On A SIP account is registered for the phone port and there is a voice message in the corresponding SIP account. Blinking A telephone connected to the phone port has its receiver off the hook or there is an incoming call. There’s voice message in the corresponding SIP account. Off • The SIP account is not enabled. • The phone port does not have a SIP account registered.

SFP Green On A fiber link is up. Off A fiber link is down. 1.4.3 Rear Panels The connection ports are located on the rear panel, with some models’ USB port on the side panel. Figure 24 VMG1312-B10D Rear Panel VMG/XMG Series User’s Guide 45 Chapter 1 Introducing the Zyxel Device Figure 25 VMG3312-T20A Rear Panel Figure 26 VMG3625-T20A Rear Panel VMG/XMG Series User’s Guide 46 Chapter 1 Introducing the Zyxel Device Figure 27 VMG3625-T50A Rear Panel Figure 28 VMG3925-B10B Rear Panel VMG/XMG Series User’s Guide 47 Chapter 1 Introducing the Zyxel Device Figure 29 VMG3925-B10C Rear Panel Figure 30 VMG3927-Bx0A Rear Panel VMG/XMG Series User’s Guide 48 Chapter 1 Introducing the Zyxel Device Figure 31 VMG8623-T50A Rear Panel Figure 32 VMG8823-Bx0B Rear Panel Figure 33 VMG8825-Bx0A Rear Panel VMG/XMG Series User’s Guide 49 Chapter 1 Introducing the Zyxel Device Figure 34 VMG8825-Bx0B / VMG8825-Bx0C Rear Panels SFP PortFigure 35 VMG8825-T50 Rear Panel VMG/XMG Series User’s Guide 50 Chapter 1 Introducing the Zyxel Device Figure 36 VMG8924-B10D Rear Panel Figure 37 XMG3927-B50A Rear Panel The following table describes the items on the panels. Table 15 Panel Ports and Buttons LABEL DESCRIPTION WiFi Press the WLAN button for more than one second to enable the wireless function. WPS Press the WPS button for more than one second to quickly set up a secure wireless connection between the device and a WPS-compatible client. SFP Connect an SFP transceiver to the SFP port for fiber-speed Internet access. VMG/XMG Series User’s Guide 51 Chapter 1 Introducing the Zyxel Device Table 15 Panel Ports and Buttons (continued) LABEL DESCRIPTION USB The USB port(s) is used for cellular WAN backup, file-sharing, media server, and print server. DSL Connect a RJ-11 cable to the DSL port for Internet access.

PHONE1 ~ PHONE2 Connect analog phones to the phone ports to make phone calls.

LAN1 ~ LAN4 Connect computers or other Ethernet devices to Ethernet ports for Internet access. WAN Connect an Ethernet cable to the Ethernet WAN port for Internet access. Power Connect the power cable and then can press the power button to start the device. Reset Press the button to return the Zyxel Device to the factory defaults. 1.4.3.1 Transceiver Installation Use the following steps to install an SFP transceiver. 1 Locate the transmit (Tx) and the receive (Rx) markings on the SFP+ module to identify the top. 2 Insert the transceiver into the slot. 3 Press the transceiver firmly until it clicks into place. 4 The Zyxel Device automatically detects the installed transceiver. Check the LEDs to verify that it is functioning properly. 5 Close the transceiver’s latch (the latch styles vary). 6 Connect the fiber optic cables to the transceiver. 1.4.3.2 Transceiver Removal Use the following steps to remove an SFP transceiver. 1 Remove the fiber optic cables from the transceiver. 2 Open the transceiver’s latch (the latch styles vary). 3 Pull the transceiver out of the slot. 1.4.4 Using the WLAN and WPS Buttons If the wireless network is turned off, press the WiFi button. Check the WLAN/WPS LED on the front panel to see if the wireless network is active. You can also use the WPS button to quickly set up a secure wireless connection between the Zyxel Device and a WPS-compatible client by adding one device at a time. To activate WPS: 1 Make sure the POWER LED is on and not blinking. 2 Press the WPS button and release it. VMG/XMG Series User’s Guide 52 Chapter 1 Introducing the Zyxel Device 3 Press the WPS button on another WPS-enabled device within range of the Zyxel Device. The WLAN/WPS LED flashes amber while the Zyxel Device sets up a WPS connection with the other wireless device. 4 Once the connection is successfully made, the WLAN/WPS LED shines blue or green. Note: If your Zyxel Device supports both 2.4 GHz and 5 GHz wireless networks, the connection to the 2.4 GHz wireless network has priority. To turn off the wireless network, press the WiFi button. The WLAN/WPS LED turns off when the wireless network is off. See the following table to see how long you need to press the WiFi and WPS buttons on the Zyxel Device. Table 16 WLAN and WPA Buttons MODEL WLAN BUTTON WPS BUTTON VMG1312-B10D One second Two seconds VMG3312-T20A More than two seconds More than five seconds VMG3625-T20A More than two seconds More than five seconds VMG3625-T50A More than one second More than five seconds VMG3925-B10B Two seconds Two seconds VMG3925-B10C More than two seconds More than five seconds XMG3927-B50A More than one second More than one second VMG3927-Bx0A More than one second More than one second VMG8623-T50A More than one second More than five seconds VMG8823-BX0B More than two seconds More than five seconds VMG8825-BX0A More than one second More than one second VMG8825-BX0B More than one second More than one second VMG8825-BX0C More than one second More than one second VMG8825-T50 More than one second More than one second VMG8924-B10D More than two seconds More than five seconds 1.4.5 The RESET Button If you forget your password or cannot access the Web Configurator, you will need to use the RESET button to reload the factory-default configuration file. This means that you will lose all configurations that you had previously. The password will be reset to the factory default (see the device label), and the LAN IP address will be “192.168.1.1”. 1 Make sure the POWER LED is on (not blinking). 2 To set the device back to the factory default settings, press the RESET button or until the POWER LED begins to blink and then release it. When the POWER LED begins to blink, the defaults have been restored and the device restarts. VMG/XMG Series User’s Guide 53 Chapter 1 Introducing the Zyxel Device See the following table to see how long you need to press the RESET button on the Zyxel Device. Table 17 RESET Button MODEL RESET BUTTON VMG1312-B10D One second VMG3312-T20A Five seconds VMG3625-T20A Five seconds VMG3625-T50A More than five seconds VMG3925-B10B Ten seconds VMG3925-B10C More than five seconds XMG3927-B50A More than five seconds VMG3927-Bx0A More than five seconds VMG8623-T50A More than five seconds VMG8823-BX0B Five seconds VMG8825-BX0A More than five seconds VMG8825-BX0B More than five seconds VMG8825-BX0C More than five seconds VMG8825-T50 More than five seconds VMG8924-B10D Five seconds 1.4.6 Wall Mounting Please refer to the installation guide below for the wall mounting procedures of the following Zyxel Devices: • VMG1312-B10D • VMG3312-T20A • VMG3925-B10B Note: For other Zyxel Devices that have a wall-mounting feature, please refer to Quick Start Guides. Do the following to attach your Zyxel Device to a wall. 1 Drill into a wall two holes 3 mm ~ 4 mm (0.12" ~ 0.16") wide, 20 mm ~ 30 mm (0.79” ~ 1.18”) deep and 126mm apart. Place two screw anchors in the holes. 2 Screw two screws with 6mm ~ 8 mm (0.24" ~ 0.31") wide heads into the screw anchors. Do not screw the screws all the way in to the wall; leave a small gap between the head of the screw and the wall. The gap must be big enough for the screw heads to slide into the screw slots and the connection cables to run down the back of the Zyxel Device. VMG/XMG Series User’s Guide 54 Chapter 1 Introducing the Zyxel Device Figure 38 Wall Mounting Screw Specifications 3 Use the holes on the bottom of the Zyxel Device to hang the Zyxel Device on the screws. Figure 39 Wall Mounting Procedures Note: Wall-mount the Zyxel Devices vertically. Attach the bracket to your Zyxel Device with the bracket holes facing down. Note: Make sure the screws are securely fixed to the wall and strong enough to hold the weight of the Zyxel Device with the connection cables. VMG/XMG Series User’s Guide 55 CHAPTER 2 The Web Configurator 2.1 Overview The Web Configurator is an HTML-based management interface that allows easy system setup and management via internet browser. Use a browser that supports HTML5, such Internet Explorer11, Mozilla Firefox, or Google Chrome. The recommended screen resolution is 1024 by 768 pixels. In order to use the Web Configurator you need to allow: • Web browser pop-up windows from your device. • JavaScript (enabled by default). • Java permissions (enabled by default). 2.1.1 Accessing the Web Configurator 1 Make sure your Zyxel Device hardware is properly connected (refer to the Quick Start Guide). 2 Launch your web browser. If the Zyxel Device does not automatically re-direct you to the login screen, go to 192.168.1.1. 3 A password screen displays. Select the language you prefer. 4 To access the administrative Web Configurator and manage the Zyxel Device, type the default username admin and the randomly assigned default password (see the device label) in the password screen and click Login. If you have changed the password, enter your password and click Login. Figure 40 Password Screen 5 The following screen displays when you log into the Web Configurator for the first time. Enter a new password, retype it to confirm, and click Change password. If you prefer to use the default password, click Skip. VMG/XMG Series User’s Guide 56 Chapter 2 The Web Configurator Figure 41 Change Password Screen 6 The Wizard screen displays when you log into the Web Configurator for the first time. Use the Wizard screens to configure the Zyxel Device’s time zone, basic Internet access, and wireless settings. See Chapter 3 on page 65 for more information about the Wizard screens. 7 The Connection Status page appears. Use this screen to configure basic Internet access, wireless settings, and parental control settings. Figure 42 Connection Status VMG/XMG Series User’s Guide 57

Chapter 2 The Web Configurator 2.2 Web Configurator Layout Figure 43 Screen Layout C B As illustrated above, the main screen is divided into these parts: • A - Settings Icon (Navigation Panel & Side Bar) • B - Widget Icon • C - Main Window 2.2.1 Settings Icon Click this icon ( ) to see the side bar and navigation panel. 2.2.1.1 Side Bar The side bar provides some icons on the right hand side. VMG/XMG Series User’s Guide 58 A

Chapter 2 The Web Configurator The icons provide the following functions. Table 18 Web Configurator Icons in the Title Bar ICON DESCRIPTION Wizard: Click this icon to open screens where you can configure the Zyxel Device’s time zone Internet access, and wireless settings. See Chapter 3 on page 65 for more information about the Wizard screens. Theme: Click this icon to select a color that you prefer and apply it to the Web Configurator. Language: Select the language you prefer. Restart: Click this icon to reboot the Zyxel Device without turning the power off. Logout: Click this icon to log out of the Web Configurator. 2.2.1.2 Navigation Panel Use the menu items on the navigation panel to open screens to configure Zyxel Device features. The following tables describe each menu item. Note: The menu items on the navigation panel vary among the models. See Section 1.1 on page 18 for more information about the feature differences of the Zyxel Device Table 19 Navigation Panel Summary LINK TAB FUNCTION Connection Status Use this screen to configure basic Internet access, wireless settings, and parental control settings. This screen also shows the network status of the Zyxel Device and computers/devices connected to it. Network Setting Broadband Broadband Use this screen to view and configure ISP parameters, WAN IP address assignment, and other advanced properties. You can also add new WAN connections. Cellular Backup Use this screen to configure 3G WAN connection. Advanced Use this screen to enable or disable PTM over ADSL, Annex M/Annex J, and DSL PhyR functions. Ethernet WAN Use this screen to convert Ethernet LAN 4 port as WAN port, or restore the WAN port to LAN port. VMG/XMG Series User’s Guide 59 Chapter 2 The Web Configurator Table 19 Navigation Panel Summary (continued) LINK TAB FUNCTION Wireless General Use this screen to configure the wireless LAN settings and WLAN authentication/security settings.

Guest/More APGuest/More AP MAC Authentication Use this screen to configure multiple BSSs on the Zyxel Device. Use this screen to block or allow wireless traffic from wireless devices of certain SSIDs and MAC addresses to the Zyxel Device.

Home Networking WPS Use this screen to configure and view your WPS (WiFi Protected Setup) settings. WMM Use this screen to enable or disable WiFi MultiMedia (WMM). Others Use this screen to configure advanced wireless settings. Channel Status Use this screen to scan wireless LAN channel noises and view the results. MESH Use this screen to enable or disable Zyxel Mesh (Multy Pro). WLAN Scheduler Use this screen to create rules to schedule the times to permit Internet traffic from each wireless network interfaces. LAN Setup Use this screen to configure LAN TCP/IP settings, and other advanced properties. Static DHCP Use this screen to assign specific IP addresses to individual MAC addresses. UPnP Use this screen to turn UPnP and UPnP NAT-T on or off.

Additional Subnet Use this screen to configure IP alias and public static IP.

STB Vendor ID Use this screen to configure the Vendor IDs of the connected Set Top Box (STB) devices, which have the Zyxel Device automatically create static DHCP entries for the STB devices when they request IP addresses. Wake on LAN Use this screen to remotely turn on a device on the local network. TFTP Server Name Use DHCP option 66 to identify a TFTP server name. Routing Static Route Use this screen to view and set up static routes on the Zyxel Device. DNS Route Use this screen to forward DNS queries for certain domain names through a specific WAN interface to its DNS server(s). Policy Route Use this screen to configure policy routing on the Zyxel Device. RIP Use this screen to configure Routing Information Protocol to exchange routing information with other routers. QoS General Use this screen to enable QoS and traffic prioritizing. You can also configure the QoS rules and actions. Queue Setup Use this screen to configure QoS queues.

Classification Setup Use this screen to define a classifier.

Shaper Setup Use this screen to limit outgoing traffic rate on the selected interface. Policer Setup Use this screen to configure QoS policers. VMG/XMG Series User’s Guide 60 Chapter 2 The Web Configurator Table 19 Navigation Panel Summary (continued) LINK TAB FUNCTION NAT Port Forwarding Use this screen to make your local servers visible to the outside world. Port Triggering Use this screen to change your Zyxel Device’s port triggering settings. DMZ Use this screen to configure a default server which receives packets from ports that are not specified in the Port Forwarding screen. ALG Use this screen to enable or disable SIP ALG. Address Mapping Use this screen to change your Zyxel Device’s address mapping settings. Sessions Use this screen to configure the maximum number of NAT sessions each client host is allowed to have through the Zyxel Device. DNS DNS Entry Use this screen to view and configure DNS routes. Dynamic DNS Use this screen to allow a static hostname alias for a dynamic IP address. IGMP/MLD IGMP/MLD Use this screen to configure multicast settings (IGMP for IPv4 and MLD for IPv6 multicast groups) on the WAN. Vlan Group Vlan Group Use this screen to group and tag VLAN IDs to outgoing traffic from the specified interface. GroupingInterface

Interface Grouping Use this screen to map a port to a PVC or bridge group.

USB Service File Sharing Use this screen to enable file sharing via the Zyxel Device. Media Server Use this screen to use the Zyxel Device as a media server. ConnectivityHome

Home Security Use this screen to enable or disable WiFi auto-configuration. Connectivity

Firewall General Use this screen to configure the security level of your firewall. Protocol Use this screen to add Internet services and configure firewall rules. Access Control Use this screen to enable specific traffic directions for network services. DoS Use this screen to activate protection against Denial of Service (DoS) attacks. MAC Filter MAC Filter Use this screen to block or allow traffic from devices of certain MAC addresses to the Zyxel Device. ControlParental Control Use this screen to block web sites with the specific URL. Parental Scheduler Rule Scheduler Rule Use this screen to configure the days and times when a configured restriction (such as parental control) is enforced. Certificates Local Certificates Use this screen to view a summary list of certificates and manage certificates and certification requests. Trusted CA Use this screen to view and manage the list of the trusted CAs. VoIP SIP SIP Account Use this screen to set up information about your SIP account and configure audio settings such as volume levels for the phones connected to the Zyxel Device.

SIP Service Provider Use this screen to configure the SIP server information, QoS for VoIP calls, the numbers for certain phone functions, and dialing plan.

Phone Phone Device Use this screen to select your location and a call service mode. Region Use this screen to select your location and a call service mode. Call Rule Call Rule Use this screen to configure speed dial for SIP phone numbers that you call often. VMG/XMG Series User’s Guide 61 Chapter 2 The Web Configurator Table 19 Navigation Panel Summary (continued) LINK TAB FUNCTION Call History Call History Use this screen to view a call history list. Call Summary Use this screen to view the summary of received, dialed and missed calls. System Monitor Log System Log Use this screen to view the status of events that occurred to the Zyxel Device. You can export or email the logs. Security Log Use this screen to view all security related events. You can select level and category of the security events in their proper drop-down list window. Levels include: • Emergency • Alert • Critical • Error • Warning • Notice • Informational • Debugging Categories include: • Account • Attack • Firewall • MAC Filter Traffic Status WAN Use this screen to view the status of all network traffic going through the WAN port of the Zyxel Device. LAN Use this screen to view the status of all network traffic going through the LAN ports of the Zyxel Device. NAT Use this screen to view NAT statistics for connected hosts. VoIP Status VoIP Status Use this screen to view VoIP registration, current call status and phone numbers for the phone ports. ARP Table ARP Table Use this screen to view the ARP table. It displays the IP and MAC address of each DHCP connection. Routing Table Routing Table Use this screen to view the routing table on the Zyxel Device. Multicast Status IGMP Status Use this screen to view the status of all IGMP settings on the Zyxel Device. MLD Status Use this screen to view the status of all MLD settings on the Zyxel Device. xDSL Statistics xDSL Statistics Use this screen to view the Zyxel Device’s xDSL traffic statistics. StatusWLAN Station

WLAN Station Status Use this screen to view the wireless stations that are currently associated to the Zyxel Device. Cellular Statistics Maintenance Cellular Statistics Use this screen to look at cellular Internet connection status.

System System Use this screen to set Device name and Domain name. User Account User Account Use this screen to change user password on the Zyxel Device. ManagementMGMT Service Use this screen to enable specific traffic directions for network services. Remote Trust Domain Use this screen to view a list of public IP addresses which are allowed to access the Zyxel Device through the services configured in the Maintenance > Remote Management screen. VMG/XMG Series User’s Guide 62 Chapter 2 The Web Configurator Table 19 Navigation Panel Summary (continued) LINK TAB FUNCTION SNMP SNMP Use this screen to configure SNMP (Simple Network Management Protocol) settings. Time Time Use this screen to change your Zyxel Device’s time and date. Email NotificationEmail Notification Use this screen to configure up to two mail servers and sender addresses on the Zyxel Device. Log Setting Log Setting Use this screen to change your Zyxel Device’s log settings. Firmware

UpgradeFirmware Upgrade Use this screen to upload firmware to your Zyxel Device.

Backup/Restore Backup/Restore Use this screen to backup and restore your Zyxel Device’s configuration (settings) or reset the factory default settings. Reboot Reboot Use this screen to reboot the Zyxel Device without turning the power off.

Diagnostic Ping&Traceroute &Nslookup Use this screen to identify problems with the DSL connection. You can use Ping, TraceRoute, or Nslookup to help you identify problems.

802.1ag Use this screen to configure CFM (Connectivity Fault Management) MD (maintenance domain) and MA (maintenance association), perform connectivity tests and view test reports. 802.3ah Use this screen to configure link OAM port parameters, OAM Ping Use this screen to view information to help you identify problems with the DSL connection. VMG/XMG Series User’s Guide 63

2.2.2 Widget Icon Chapter 2 The Web Configurator

Click this icon ( ) to arrange the screen order. Select a block and hold it to move around. Click the Check icon ( ) in the lower left corner to save the changes. VMG/XMG Series User’s Guide 64 CHAPTER 3 Quick Start 3.1 Overview Use the Wizard screens to configure the Zyxel Device’s time zone, basic Internet access, and wireless settings. Note: See the technical reference chapters (starting on Chapter 4 on page 71) for background information on the features in this chapter. 3.2 Quick Start Setup You can click the Wizard icon in the side bar to open the Wizard screens. See Section 2.2.1.1 on page 58 for more information about side bar. After you click the Wizard icon, the following screen appears. Click Let’s Go to proceed with settings on time zone, basic Internet access, and wireless networks. It will take you a few minutes to complete the settings on the Wizard screens. You can also click Skip to leave the Wizard screens. Figure 44 Wizard - Home 3.3 Time Zone Select the time zone of your location. Click Next. VMG/XMG Series User’s Guide 65 Chapter 3 Quick Start Figure 45 Wizard - Time Zone 3.4 Internet Connect an Ethernet cable, a DSL cable, or a USB dongle for Internet access. See Section 1.1.5 on page 22 for more information about WAN priority. The Zyxel Device will check the Internet status automatically, and determine your connection type. You can also click Skip to pass Internet settings in the Wizard. Figure 46 Wizard - Internet 3.4.1 Internet Status The Zyxel Device is checking the Internet status. Click Next. VMG/XMG Series User’s Guide 66 Chapter 3 Quick Start Figure 47 Wizard - Internet Check 3.4.2 Successful Internet Connection The Zyxel Device has Internet access. Figure 48 Wizard - Successful WAN Connection 3.4.3 Unsuccessful Internet Connection The Zyxel Device didn’t detect a WAN connection. Connect an Ethernet cable, a DSL cable, or a USB dongle for Internet access if you haven’t connected any. VMG/XMG Series User’s Guide 67 Chapter 3 Quick Start Figure 49 Wizard - WAN Connection is Down 3.4.4 Incorrect Internet Information The Internet connection information is incorrect. Click Next to configure the Internet settings. Figure 50 Wizard - Incorrect Internet Information 3.4.5 Encapsulation Select the encapsulation type your ISP uses. Figure 51 Wizard - Incorrect Internet Information VMG/XMG Series User’s Guide 68 Chapter 3 Quick Start 3.4.6 Internet Information Input Enter your Internet connection information if you select PPPoE as the encapsulation method. Click Next. Figure 52 Wizard - Internet Connection Information 3.5 Quick Start Setup-Wireless Turn the wireless LAN on or off. If you keep it on, record the security settings so you can configure your wireless clients to connect to the Zyxel Device. Click the Keep 2.4G and 5G the same check box to use the same SSID for 2.4GHz and 5GHz wireless networks. Otherwise, deselect the check box to have two different SSIDs for 2.4GHz and 5GHz wireless networks. The screen and fields to enter may vary when you select or deselect the check box. Note that you have to disable Zyxel MESH in the Network > Wireless > MESH screen to deselect the Keep 2.4G and 5G the same check box. Click Done. Figure 53 Wizard - Wireless VMG/XMG Series User’s Guide 69 Chapter 3 Quick Start 3.6 Quick Start Setup-Finish Your Zyxel Device saves your settings and attempts to connect to the Internet. VMG/XMG Series User’s Guide 70 CHAPTER 4 Tutorials 4.1 Overview This chapter shows you how to use the Zyxel Device’s various features. • Setting Up an ADSL PPPoE Connection, see page 71 • Setting Up a Secure Wireless Network, see page 74 • Setting Up Multiple Wireless Groups, see page 82 • Using the File Sharing Feature, see page 86 • Using the Media Server Feature, see page 88 • Configuring Static Route for Routing to Another Network, see page 93 • Configuring QoS Queue and Class Setup, see page 96 • Access the Zyxel Device Using DDNS, see page 99 • Configuring the MAC Address Filter, see page 101 • Access Your Shared Files From a Computer, see page 102 4.2 Setting Up an ADSL PPPoE Connection This tutorial shows you how to set up an ADSL Internet connection using the Web Configurator. If you connect to the Internet through an ADSL connection, use the information from your Internet Service Provider (ISP) to configure the Zyxel Device. Be sure to contact your service provider for any information you need to configure the Broadband screens. 1 Click Network Setting > Broadband to open the following screen. Click Add New WAN Interface. VMG/XMG Series User’s Guide 71 Chapter 4 Tutorials 2 In this example, the DSL connection has the following information. General Name MyDSLConnection Type ADSL over ATM Connection Mode Routing Encapsulation PPPoE IPv6/IPv4 Mode IPv4 ATM PVC Configuration VPI/VCI 36/48 Encapsulation Mode LLC/SNAP-Bridging Service Category UBR without PCR Account Information PPP User Name 1234@DSL-Ex.com PPP Password ABCDEF! Static IP Address 192.168.1.32 Gateway IP Address 192.168.1.254 Others Authentication Method: AUTO PPPoE Passthrough: Disabled NAT: Enabled IGMP Multicast Proxy: Enabled Apply as Default Gateway: Enabled VLAN: Disabled 3 Enter the General and ATM PVC Configuration settings as provided above. Set the Type to ADSL over ATM. Choose the Encapsulation specified by your DSL service provider. For this example, the service provider requires a username and password to establish Internet connection. Therefore, select PPPoE as the WAN encapsulation type. Set the IPv4/IPv6 Mode to IPv4 Only. 4 Enter the account information provided to you by your DSL service provider. 5 Configure this rule as your default Internet connection by selecting the Apply as Default Gateway check box. Then select DNS as Static and enter the DNS server addresses provided to you, such as 192.168.5.2 (DNS server1)/192.168.5.1 (DNS server2). 6 Leave the rest of the fields to the default settings. 7 Click Apply to save your settings. VMG/XMG Series User’s Guide 72 Chapter 4 Tutorials 8 You should see a summary of your new DSL connection setup in the Broadband screen as follows. VMG/XMG Series User’s Guide 73 Chapter 4 Tutorials Try to connect to a website to see if you have correctly set up your Internet connection. Be sure to contact your service provider for any information you need to configure the WAN screens. 4.3 Setting Up a Secure Wireless Network Thomas wants to set up a wireless network so that he can use his notebook to access the Internet. In this wireless network, the Zyxel Device serves as an access point (AP), and the notebook is the wireless client. The wireless client can access the Internet through the AP. DSL Thomas has to configure the wireless network settings on the Zyxel Device. Then he can set up a wireless network using WPS (Section 4.3.2 on page 77) or manual configuration (Section 4.3.3 on page 81). 4.3.1 Configuring the Wireless Network Settings This example uses the following parameters to set up a wireless network. SSID Example Security Mode WPA2-PSK Pre-Shared Key DoNotStealMyWirelessNetwork 802.11 Mode 802.11b/g/n Mixed VMG/XMG Series User’s Guide 74 Chapter 4 Tutorials 1 Click Network Setting > Wireless to open the General screen. Select More Secure as the security level and WPA2-PSK as the security mode. Configure the screen using the provided parameters (see page 74). Click Apply. VMG/XMG Series User’s Guide 75

Chapter 4 Tutorials

2 Go to the Wireless > Others screen and select 802.11b/g/n Mixed in the 802.11 Mode field. Click Apply. VMG/XMG Series User’s Guide 76 Chapter 4 Tutorials Thomas can now use the WPS feature to establish a wireless connection between his notebook and the Zyxel Device (see Section 4.3.2 on page 77). He can also use the notebook’s wireless client to search for the Zyxel Device (see Section 4.3.3 on page 81). 4.3.2 Using WPS This section gives you an example of how to set up a wireless network using WPS. This example uses the Zyxel Device as the AP and a WPS-enabled Android smartphone as the wireless client. There are two WPS methods for creating a secure connection. This tutorial shows you how to do both. • Push Button Configuration (PBC) - create a secure wireless network simply by pressing a button. See Section on page 77. This is the easier method. • PIN Configuration - create a secure wireless network simply by entering a wireless client's PIN (Personal Identification Number) in the Zyxel Device’s interface. See Section on page 79. This is the more secure method, since one device can authenticate the other. Push Button Configuration (PBC) 1 Make sure that your Zyxel Device is turned on and your notebook is within the cover range of the wireless signal. 2 Push and hold the WPS button located on the Zyxel Device’s front panel for more than one second. Alternatively, you may log into the Zyxel Device’s Web Configurator and go to the Network Setting > Wireless > WPS screen. Enable the WPS function for method 1 and click Apply. Then click the Connect button. VMG/XMG Series User’s Guide 77 Chapter 4 Tutorials

1 2 3

Note: Your Zyxel Device has a WPS button located on its side panel as well as a WPS button in its configuration utility. Both buttons have exactly the same function: you can use one or the other. Note: It doesn’t matter which button is pressed first. You must press the second button within two minutes of pressing the first one. The Zyxel Device sends the proper configuration settings to the wireless client. This may take up to two minutes. The wireless client is then able to communicate with the Zyxel Device securely. The following figure shows you how to set up wireless network and security by pressing a button on both Zyxel Device and wireless client (the Android phone in this example). VMG/XMG Series User’s Guide 78 Chapter 4 Tutorials Figure 54 Example WPS Process: PBC Method Wireless Client WITHIN 2 MINUTESSECURITY INFO COMMUNICATION Example WPS Process: PBC Method PIN Configuration When you use the PIN configuration method, you need to check the client’s PIN number and use the Zyxel Device’s configuration interface. 1 Go to your phone settings and turn on WiFi. Open the WiFi networks list and tap WPS PIN Entry to get a PIN number. 2 Log into Zyxel Device’s Web Configurator and go to the Network Setting > Wireless > WPS screen. Enable the WPS function and click Apply. VMG/XMG Series User’s Guide 79 Chapter 4 Tutorials 1 3 2 3 Enter the PIN number of the wireless client and click the Register button. Activate WPS function on the wireless client utility screen within two minutes. The Zyxel Device authenticates the wireless client and sends the proper configuration settings to the wireless client. This may take up to two minutes. The wireless client is then able to communicate with the Zyxel Device securely. The following figure shows you how to set up wireless network and security on Zyxel Device and wireless client (Android smartphone in this example) by using the PIN method. VMG/XMG Series User’s Guide 80


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