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What do the safety icons in the user manual for the SAMSUNG VS28C97 mean?

The icons and signs in the user manual for your SAMSUNG VS28C97 have the following meanings:

WARNING: Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.

CAUTION: Hazards or unsafe practices that may result in personal injury and/or property damage.

Read the instructions: This icon indicates you should read the instructions. After reading the manual, store it in a safe place for future reference. Read all instructions before using the appliance.

NOTE: Supplementary information that may be useful.


What are the general safety precautions for using the SAMSUNG VS28C97 vacuum cleaner?

To reduce the risk of fire, electric shock, or injury, follow these basic precautions when using your SAMSUNG VS28C97:

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

For use in Europe: This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

Children should be supervised to ensure that they do not play with the appliance.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Failure to meet these requirements could cause damage to the internal parts of the vacuum and void your warranty.

Do not allow the vacuum cleaner to run unattended at any time.

This product is intended for household use only. (Do not use this product for other than its intended purposes.)

Do not allow children to ride on or play with the product. An injury or product damage may occur.


What specific usage warnings should I be aware of for the SAMSUNG VS28C97 vacuum cleaner?

Please adhere to the following warnings when operating your SAMSUNG VS28C97:

When assembling the vacuum, be careful not to catch your fingers or hands in the movement fold of the handle.

Do not use the vacuum cleaner on a wet rug or floor.

Do not use the product in the following places:

In a place where a burning candle or a desk lamp is placed on the floor.

In a place where heaters are turned on or unextinguished embers exist in an unattended fireplace or an ashtray etc.

In a place where there are combustible materials such as oil paint, paint thinner, mothproofing substances, gasoline, alcohol, thinner, ashtrays with unextinguished cigarettes, etc.

In a closed place filled with explosive or toxic vapor.

If there is a gas leak or combustible spray such as a dust remover is used, do not touch the power outlet and open the window for ventilation as an explosion or fire may occur.

If the product makes a strange sound or emits a smell or smoke, turn off the product immediately, and then contact a Samsung service center as electric shock or fire may occur.

When cleaning the wall or ceiling, you should use both hands. If you clean with one hand, you can damage your wrist or drop the vacuum and cause an injury or damage the vacuum.

Do not use the vacuum cleaner on objects that can be easily scratched (monitors, stainless steel appliances, etc.).

Sometimes the wheel of a brush can scratch the floor. Before using the vacuum cleaner, check the wheels of the brush. If there is foreign matter on the wheel of the brush which cannot be removed easily, contact a Samsung service center.


What items should I avoid picking up with the SAMSUNG VS28C97?

Do not pick up the following items with your SAMSUNG VS28C97, as abnormal operation or product damage may occur:

A match or unextinguished ashes or cigarettes

Hard or sharp objects

Toxic materials (chlorine bleach, ammonia, drain cleaner etc.)

Liquid such as water or beverage or pet’s waste

Chalk powder


What are the safety precautions for the brushes and accessories on the SAMSUNG VS28C97?

When using the vacuum cleaner, be careful not to hurt yourself on the moving or spinning parts. Keep your body parts (Hair, hands, etc.) from the spin brush or the spin disk.

When the spin brush inside a brush is working, do not touch the brush. Otherwise, your hand can be caught and it may cause an injury.

If excessive force is applied to an accessory with motor or foreign matter is caught in the spin brush (or spin disk), the accessory may stop working to protect the motor or the product. Turn the vacuum cleaner off, remove the foreign matter, and then turn it back on.

Do not use the brush or tools in one spot for a long time because the floor may get damaged depending on its material.

Do not use Pet Tool + in a small area for a long time and do not let Pet Tool + keep spinning in one place. Damage may occur if used on sensitive materials.

Do not use Combination Tool on hard materials such as leather or wood while bristles are not extended.


What are the general maintenance and cleaning instructions for the SAMSUNG VS28C97?

Follow these maintenance guidelines for your SAMSUNG VS28C97:

While using or after using the vacuum cleaner, you should lay the vacuum cleaner down or place it on the Clean Station to store. The product may fall and an injury and severe product damage occur. In addition, you may not be compensated for the damage.

Do not store the vacuum cleaner inside a car.

Before removing foreign matter inside the product, turn off the product first. If the product is on while you are removing the foreign matter, you can hurt yourself or damage the product.

When cleaning the exterior of the product, turn off the product first and then wipe it with a dry towel. Do not spray water directly onto the product or wipe it with volatile materials such as benzene, thinner, or alcohol.

After cleaning the dustbin, Metal Mesh Grille Filter, or Washable Micro Filter with water, dry them in the shade. When heat is applied, part deformation may occur.

Storing the product in sunlight for long hours may cause parts of the product to deform or discolor. Therefore, store the product in the shade.

Do not step heavily on the upper part of the Spray Spinning Sweeper while using it as product or floor damage may occur.

When cleaning, be careful that the side of the brush does not bump into a molding part, a wall, furniture, etc. and cause staining. For a slight stain, remove it with a wet tissue or a cleaner.


Which parts of the SAMSUNG VS28C97 are washable and what detergents can be used?

When cleaning the washable parts of your SAMSUNG VS28C97, do not use alkaline detergent, acid, industrial detergent, air freshener, acetic acid, etc., as product damage may occur. Please refer to the table below for guidance:

Washable Parts Dustbin, Washable Micro Filter, Fine Dust Filter, Metal Mesh Grille Filter, dry cloth
Non-washable parts Premotor Filter and Fine Dust Filter of the Clean Station
Acceptable detergent Neutral Dish washing detergent
Alkaline Lox, mold cleaner, etc.
Prohibited detergent Acid Paraffin oil, an emulsifier, etc.
Industrial cleaners NV-I, PB-I, Opti, alcohol, acetone, benzene, thinner, etc.
Air freshener Jet spray air fresheners (coffee flavor, herb, etc.)
Oils Animal oils, vegetable oils
Etc. Edible acetic acid, vinegar, glacial acetic acid, etc.

What safety precautions should be taken with the Clean Station for the SAMSUNG VS28C97?

Follow these safety instructions for the Clean Station:

Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Keep the cord away from heated surfaces.

Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.

Do not pull the power cord and do not touch the power plug with wet hands. Electric shock or fire may occur.

Do not use extension cords or outlets with inadequately rated current.

If there is dust, water, etc. on a pin or contact point of the power plug pin, wipe them carefully.

Do not use a damaged power plug, power cord, or loose power outlet. Electric shock or fire may occur.

Unplug the Clean Station from the outlet before servicing.

Do not expose the Clean Station to high temperatures or allow moisture or humidity of any kind to come into contact with it.

Do not plug the Clean Station into a power source with the incorrect voltage or into a multi-plug outlet or power strip.

If the power cord is damaged, have a Samsung authorized service center replace it.

Make sure that the charging terminals of the vacuum cleaner and the Clean Station do not come into contact with a conductor such as a bracelet, watch, metal rod, nail, etc.

The Clean Station is designed for the Samsung Jet cordless vacuum cleaner only. Do not use it for other electronic appliances.

Do not allow children to cling to or push the Clean Station.

Do not charge the product near a window, heater, toilet, bathroom, etc.

Do not attempt to open the Clean Station. Repairs should be only carried out by a qualified Samsung service center.

Do not bend the power cord with excessive force or put heavy objects on it.

Before unplugging or plugging in the Clean Station, turn off the vacuum cleaner and make sure the pins of the power plug do not contact your hands.


What are the safety instructions for the battery of the SAMSUNG VS28C97?

Please follow these battery safety guidelines:

Do not mutilate or incinerate batteries as they will explode at high temperatures.

Do not drop or strike the battery or subject it to a sudden shock.

Do not disassemble the battery and make sure that you do not create a short circuit across the plus (+) and minus (-) terminals.

The battery is manufactured only for this product. Do not use it for other electronic appliances or purposes.

When you purchase a new battery, check the model name (VCA-SBTC97, VCA-SBTC97S, VCA-SBTD95) and the genuine SAMSUNG logo.

Leaks from battery cells can occur under extreme usage or temperature conditions. If the liquid gets on your skin, wash the affected area quickly with water. If the liquid gets into your eyes, flush them immediately with clean water for a minimum of 10 minutes and seek medical attention.

When attaching the battery to the vacuum cleaner, insert it until you hear a click to ensure it is firmly attached.

If you are not going to use the vacuum for a long period, unplug the Clean Station and detach the battery. When the battery is not being charged and not being used, it will slowly discharge.

To protect the motor and the battery, the product may not operate when the temperature is lower than 5 °C or higher than 45 °C.


How do I correctly dispose of the batteries for the SAMSUNG VS28C97?

Dispose of the dead battery in compliance with the local regulations. The marking on the battery, manual, or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.

WARNING: To remove the battery, contact an authorised service centre. You must not remove (or attempt to remove) the battery incorporated in this product on your own. FOR YOUR OWN SAFETY, DO NOT ATTEMPT TO REMOVE THE BATTERY ON YOUR OWN OR DISPOSE OF IT IN FIRE. DO NOT DISASSEMBLE, CRUSH OR PUNCTURE THE BATTERY.

Batteries, after use, should not be thrown in regular trash. To avoid risks to human health and the environment, perform environmentally appropriate disposal in a Samsung Authorized Service.


What accessories are included with the SAMSUNG VS28C97?

The accessories with the ‘ * ‘ mark may differ depending on the models. Your SAMSUNG VS28C97 may include the following:

Telescopic pipe

Pet Tool +

Combination Tool

Extension Crevice Tool

Dust bags (1 installed, 2 extra)

User manual

* Flexible Tool

* Accessory Cradle

Clean Station

* Battery charger

* Active Dual Brush

* Slim LED Brush+

* Battery cradle

* Spray Spinning Sweeper / Water tank / Reusable wet pads

* Disposable wet pads / Attachable pad

* Battery

NOTE: The Spray Spinning Sweeper includes reusable wet pads and disposable wet pads. The number of dust bags may differ depending on the model.


What are the main parts of the SAMSUNG VS28C97 vacuum cleaner and Clean Station?

The main components are:

01 Power button

02 Suction power control buttons

03 Washable Micro Filter

04 Metal Mesh Grille Filter

05 Display

06 Dustbin release button

07 Fine Dust Filter

08 Dustbin

09 Adjustable pipe

10 Handle

11 Battery level indicator

12 Battery release button

13 Pipe release button

14 Pipe length adjustment button

15 Brush release button

16 Dustbin Lid Release button

17 Dustbin joint

18 Clean Station START/STOP button

19 Dust bag

20 Clean Station front cover

21 Auto Empty button/Wi-Fi button

22 Clean Station Premotor Filter

23 Clean Station Fine Dust Filter

24 Power cord


How do I install and use the Clean Station for my SAMSUNG VS28C97?

Installing the Clean Station:

1. Run the power cord of the Clean Station along the round groove at the bottom.

2. Make sure the power cord is correctly placed so that the Clean Station stands without tilting.

3. Before plugging in the Clean Station, arrange the power cord neatly.

4. When plugging in the Clean Station, the START/STOP button turns blue for 5 seconds and goes off.

Using the Clean Station:

The vacuum cleaner’s dustbin will be emptied automatically when you place the vacuum cleaner on the Clean Station. The Auto Empty function is enabled by default.

You can press the START/STOP button to start or stop the emptying process at a desired time.

If the vacuum cleaner is placed back on the Clean Station within a minute from it was taken off, the Auto Empty function will not operate even if the function is enabled.

NOTE:

If clumps of dust, hair, etc. are wound around the Metal Mesh Grille Filter and prevent emptying, repeatedly press the START/STOP button until the dustbin is empty.

Properly place the vacuum cleaner on the Clean Station. If not, the vacuum may not be charged and the Auto Empty function may not work. If the dustbin cannot be opened, the START/STOP button turns red.


How does the Auto Empty function work on the SAMSUNG VS28C97?

If the Auto Empty function is enabled, the Auto Empty LED indicator on the Clean Station turns white. You can press the Auto Empty button to enable and disable this function. For optimal performance, enabling Auto Empty is recommended.

After emptying the dustbin, a self-diagnosis process starts for optimal performance. Wait for this process to complete before using the vacuum cleaner again. Diagnostic results and a user guide are then provided for optimized use.

You can also start the self-diagnosis process via the SmartThings app, or by simultaneously pressing the + and – buttons on the vacuum handle.

The initial default suction power mode is ‘AI’. The self-diagnosis function turns off if you change the default suction power to a different mode in the SmartThings app. However, if you have used the vacuum cleaner in ‘AI’ mode for more than 5 minutes, the self-diagnosis function will start when you put it on the clean station, even if the default mode is not ‘AI’.


How do I manage the network connection on my SAMSUNG VS28C97 Clean Station?

Setting and canceling the network connection:

Refer to the ‘SmartThings app’ section for network connection settings. To cancel the network connection after entering AP mode, press and hold the Auto Empty button for 5 seconds.

Resetting the network connection:

If the network connection continues to fail, press and hold the Auto Empty button for 5 seconds to enter AP mode. Then, press and hold the Auto Empty button for at least 10 seconds to reset the network connection settings. The AP mode will be canceled.

Allowing or blocking the network connection:

To allow or block Wi-Fi, press and hold the Auto Empty button for at least 15 seconds until the Auto Empty LED and Wi-Fi LED blink simultaneously.

Factory reset:

It is recommended to perform a factory reset to protect your privacy if you sell the product. Press and hold the Auto Empty button for 5 seconds to enter AP mode. Then, press and hold the Auto Empty button for at least 15 seconds. The AP mode will be canceled and the network setting will reset.


How do I charge, insert, and eject the battery for the SAMSUNG VS28C97?

Charging the battery:

When the battery level indicator turns red or the ‘Low battery’ message appears on the display, charge the battery by placing the vacuum cleaner on the Clean Station.

You cannot use the vacuum cleaner while charging.

Make sure the back of the battery is correctly placed onto the vacuum charging part.

When charging starts, the battery level indicator turns on (red, orange, or yellow depending on progress), rises gradually, and changes to green when charging is complete.

Inserting the battery:

Push the battery into the handle of the vacuum cleaner until you hear it click into place.

Ejecting the battery:

Press the battery release button at the rear of the handle to eject the battery.

CAUTION: Before ejecting the battery, the vacuum cleaner must be turned off. Be careful not to drop the battery, as you may injure yourself or damage it.


How can I optimally use the batteries for my SAMSUNG VS28C97?

Charging an additional battery:

Charge the additional battery on the battery cradle. Firmly push the battery onto the cradle. The battery level indicator will turn on and change color (red, orange, yellow) as it charges, turning green when fully charged.

Optimizing Battery Use:

To use the batteries longer, use the vacuum cleaner with a lower suction power setting.

It is recommended to alternate the use of the main battery with an additional battery.

If an additional battery is fully charged and will not be used for an extended period, remove it from the charger and store it at room temperature.

The vacuum cleaner has a battery protection mode. If it detects a danger, it may stop suddenly.

If the battery level indicator blinks red 30 times, you must wait for 30 seconds before you can use the vacuum cleaner again.

If the battery level indicator blinks red 5 times, the battery is no longer usable. Please replace the battery with a new one.


How do I use the buttons and display on the SAMSUNG VS28C97?

01 Display: Displays the current mode (‘MIN, AI, MID, MAX, JET, or WET’) or an alert message.

02 Power Button: Press to turn the vacuum on or off.

When you turn on the power, the vacuum starts in ‘MID’ mode.

If you assemble the Spray Spinning Sweeper, it starts in ‘WET’ mode.

If you assemble the Active Dual Brush or Slim LED Brush+, it starts in ‘AI’ mode.

03 Suction power control (+ / -):

Change the suction power mode (‘MIN, AI, MID, MAX, or JET’).

In ‘AI’ mode, the vacuum automatically adjusts suction power and brush rotation speed based on the floor type.

In ‘WET’ mode, press the + button to spray water once, or press and hold it to spray for up to 2 seconds.

While the vacuum is on the Clean Station, press and hold the + button for 5 seconds to enable or disable the Energy Saving mode.

NOTE:

‘AI’ mode is only available with the Active Dual Brush or Slim LED Brush+ assembled and may not work well on floors with thin rugs or grooved yoga mats.

Only the + button works in ‘WET’ mode.

The brush may cling to the floor or not turn properly on certain materials (carpet, mat). If this happens, change the suction power to ‘MIN or MID’.

Selecting the language:

1. Press and hold the + button for 3 seconds to enter or exit the language setting.

2. Press the + or – button to select a language.


What do the alert and self-diagnosis messages on the SAMSUNG VS28C97 display mean?

Alert Messages and What to Do:

Message What to do
Object stuck in brush/tool Check if foreign matters are stuck in the brush or tool.
Check if clogged Check if the brush, pipe, Washable Micro Filter or Fine Dust Filter is clogged with foreign matter.
Filter not inserted Check if the Washable Micro Filter is properly assembled.
Clean Micro filter Alerts and recommends the user to regularly check and wash the Washable Micro Filter. (Refer to the ‘Cleaning the vacuum cleaner’ section.)
Use compatible battery Check the model name of the battery and make sure it is compatible. (VCA-SBTC97, VCA-SBTC97S, VCA-SBTD95)
Close the dustbin Check the dustbin and close it if it is open.
Dust bag of Clean Station is full. Replace it Replace the dust bag in the Clean Station with a new dust bag.
Connect floor brush to run diagnosis Attach the Slim LED Brush+ or Active Dual Brush.

Self-diagnosis Messages and What to Do:

Message What to do
Check micro filter or dustbin Check if the dustbin is open. If the Washable Micro Filter and the dustbin is contaminated, empty the dustbin and wash them with water.
Check if brush or pipe is clogged Check if the brush or pipe is clogged and clean them according to the instructions on the ‘Cleaning the vacuum cleaner’ section.
Check debris inside the spin brush Check if foreign matters are tangled to the spin brush and clean it according to the instructions on the ‘Cleaning the vacuum cleaner’ section.

How do I use the various accessories with the SAMSUNG VS28C97?

Detaching Accessories:

To detach accessories, press the release button on the back of each accessory. Before detaching, operate the vacuum in ‘MAX’ mode for 10 seconds to clear any remaining foreign matter inside.

Using the Accessory Cradle:

Attach accessories to the cradle by pushing them until they make a clicking sound. Make sure to remove any wet pads from the Spray Spinning Sweeper before attaching it to the cradle.

Combination Tool:

Use to remove dust from curtains, furniture, sofas, etc.

Extension Crevice Tool:

Use to remove dust in grooves of window frames, narrow gaps, corners, etc.

Flexible Tool:

Use to clean hard-to-reach places such as upper or rear parts of furniture or ceilings. You can connect the Combination Tool or the Extension Crevice Tool to the Flexible Tool.


How do I use and maintain the Spray Spinning Sweeper on the SAMSUNG VS28C97?

The Spray Spinning Sweeper is used to clean wooden or linoleum floors with a wet pad. It does not have a dust suction function.

Using the reusable wet pad: When attaching the wet pad, make sure the pad is in the center of the spin disk.

Using the disposable wet pad: Attach the disposable wet pad to the front side (Velcro side) of the attachable pad on the spin disk. Discard the pad after use.

Detaching or attaching the water tank: Press the lower part of the water tank to detach. To attach, insert the front end first.

NOTE:

Do not use groundwater or polluted water.

When using for the first time, air in the pump and tube may cause a delay in spraying. Press the + button repeatedly.

Clean the reusable wet pad in a washing machine with neutral detergent. Do not expose to heat or softener, and do not boil.

Do not put hot water or detergent into the water tank.

When not in use, empty all water from the water tank.


How do I maintain the Clean Station for my SAMSUNG VS28C97?

Replacing the dust bag:

If the START/STOP button on the Clean Station turns red, check if the dust bag is full. If not, check if the vacuum’s dustbin, pipe, or brush is clogged.

1. Pull the front cover of the Clean Station to open it.

2. Pull the handle to remove the dust bag.

3. Dispose of the used dust bag (it is not reusable).

4. Insert a new dust bag into the slot.

5. Close the front cover.

Cleaning the Premotor Filter:

Use the handle to lift the filter off and shake it over a bin to remove dust.

Cleaning the Fine Dust Filter:

Shake the Fine Dust Filter over a bin to remove dust.


How do I clean the dustbin and filters of the SAMSUNG VS28C97 vacuum cleaner?

Cleaning the Dustbin/Washable Micro Filter:

1. Press the dustbin release button to detach the dustbin.

2. Turn the filter cover to the unlock position and separate the Washable Micro Filter.

3. Separate the Metal Mesh Grille Filter.

4. Empty the dustbin.

5. Wash the dustbin, Washable Micro Filter, and Metal Mesh Grille Filter with water.

6. Dry all parts completely in the shade for more than 24 hours.

7. Reassemble the parts.

CAUTION: Do not unscrew the screw (A) on the cyclone assembly. After cleaning, dry parts completely before use to prevent odors. If clogged, the vacuum may stop due to the motor’s overheating prevention device.

Cleaning the Fine Dust Filter:

Make sure to turn off the product before cleaning.

1. Turn the Fine Dust Filter toward the unlock icon to disassemble it.

2. Remove the dust from the filter.

3. For best performance, clean it with water once a month. Dry completely for more than 24 hours in the shade before use.

4. Reassemble the filter by turning it toward the lock icon.

CAUTION: Tools required for deeper disassembly: Flat-head screwdriver. Wear gloves for safety. Do not use tools wider than the allowed gaps. Be careful not to damage parts or lose screws.


How do I clean the brushes and tools for the SAMSUNG VS28C97?

Active Dual Brush:

1. Press the brush release button to detach the roller.

2. Remove any foreign matter. If necessary, use scissors.

3. Wipe the brush clean with a dry or damp cloth.

4. Re-insert the brush until it clicks.

Slim LED Brush+:

1. Push the release button to detach the spin brush.

2. Clean any foreign matter with a wet tissue or dry cloth. Do not use water.

3. Dry the spin brush vertically on the floor to prevent bristle compression.

4. Re-insert the spin brush into its slot.

Slim LED Brush+ Roller Wheels:

Use a small screwdriver to disassemble the front and rear roller wheels. Remove any tangled foreign matter, then reassemble. Align the line marked on the front wheel with the line on the brush body.

Pet Tool +:

Cut tangled hair or fur with scissors, and then use a vacuum cleaner to suck up the pieces.

Extension Crevice Tool / Telescopic Pipe:

Insert a long thin stick and rotate it several times to clean the inside.


How do I set up the SmartThings app for my SAMSUNG VS28C97?

STEP 1: Setting up the wireless router

The vacuum cleaner supports only 2.4 GHz Wi-Fi (IEEE 802.11b/g/n and Soft-AP). Ensure your router has the DHCP server option activated and uses WPA2-PSK/AES encryption.

STEP 2: Downloading the SmartThings app

Download and install the “SmartThings” app from the Google Play Store, Apple App Store, or Samsung Galaxy Store. The app is compatible with Android 8.0 or later (at least 3 GB of RAM) and iOS 14.0 or later.

STEP 3: Setting up a Samsung account

You must sign in to a Samsung account. Follow the directions in the app to create one, or if you have a Samsung smartphone, you can add your account in the Settings app for automatic sign-in.

STEP 4: Registering the device to the SmartThings app

1. Connect your smartphone to your wireless router.

2. Open the SmartThings app.

3. If a pop-up appears saying a new device has been found, tap ADD NOW. Otherwise, add the device by selecting ‘Stick vacuums’ under the ‘Home appliances’ category. You can also scan the QR code on the bottom of the Clean Station.

4. Follow the on-screen instructions for authentication and connection to your wireless router.

5. Once complete, the Stick vacuum device card will be added to the app.


What are the functions of the SmartThings app for the SAMSUNG VS28C97?

Category Function Explanation
General Empty dustbin You can empty the vacuum cleaner’s dustbin.
Default suction power You can select the default suction power when you start using the vacuum cleaner. (MIN, AI, MID, MAX, JET)
Call and message alert You can set the vacuum cleaner to notify you when you receive incoming calls or messages. The vacuum stops operation to notify you.
Other services HomeCare Manager You can check and manage the usage history, filter status etc., and run self-diagnosis.
SmartThings Energy You can check the energy consumption of your vacuum cleaner.
Settings Dustbin emptying duration (Default: Normal) You can set the time for emptying the dustbin: Short (8-10s), Normal (12-14s), Long (20-22s).
Display and lights (Default: On) Set the display and battery light settings. On: Display light turns off when fully charged. Off: Display and battery lights turn off 3 seconds after mounting on the Clean Station.
Wi-Fi If you have changed your Wi-Fi router, update your vacuum cleaner’s Wi-Fi information.

What should I do if my SAMSUNG VS28C97 vacuum cleaner does not work?

If your SAMSUNG VS28C97 does not work, please check the following:

Check the battery level and charge the battery.

Check whether the product is turned off, and then press the Power button to turn it on.

Make sure the battery is properly inserted into the vacuum cleaner.

Check whether the Telescopic Pipe, the dustbin, or the brush is blocked.

Check that the Washable Micro Filter is inserted correctly.

If the vacuum cleaner has not been used for a long time, charge the battery.

If the battery dies, replace the battery.

Check if the battery protection mode is activated (blinking red light). Refer to the ‘How to use the batteries optimally’ section.


What should I do if the spin brush or spin disk on an accessory of my SAMSUNG VS28C97 is not moving?

If an accessory’s spin brush or disk isn’t moving:

When the ‘Check Brush’ message appears on the display, turn off the vacuum cleaner and check whether the brush is clogged with foreign matter. If so, remove the foreign matter and restart the vacuum cleaner.

Turn the vacuum cleaner off and on again.

For the Slim LED Brush+ and Spray Spinning Sweeper, if the overheating prevention device of the accessory’s motor is enabled, it may take about 30 minutes to cool the motor.


Why does my SAMSUNG VS28C97 emit an odor, and what can I do about it?

If an odor emits from the air outlet or filter:

Empty the dustbin and clean the filters frequently.

As your vacuum cleaner is a new product, it may have a slight odor for the first 3 months after purchase.

If you use the vacuum cleaner for a long period of time, accumulated dirt in the dustbin or dust on the filter may generate an odor.

Replacement filters are available at your local Samsung service agent.


Why does the SAMSUNG VS28C97 generate static electricity when cleaning a thick mat?

Materials of a mat (childcare center mat, noise prevention mat for between floors, etc.) may cause static electricity. Move the brush on a normal floor for a while and clean again, then the static electricity should disappear.


What should I do if the Spray Spinning Sweeper on my SAMSUNG VS28C97 does not spray water?

When using the Spray Spinning Sweeper for the first time, air in the internal pump and the tube may cause a delay in spraying water.

Detach the water tank, press the + button, and check that the pump operates with a sound.

Fill the water tank, attach it to the Spray Spinning Sweeper, and then press the + button repeatedly.


Why can’t my SAMSUNG VS28C97 vacuum cleaner be charged?

If the vacuum cannot be charged, check the following:

Make sure the vacuum cleaner is properly placed on the Clean Station.

Make sure the Clean Station is properly plugged in.

Confirm that the voltage provided to the Clean Station matches its requirements.

Check that the vacuum cleaner is turned on, and then check that the LED of the battery level indicator is turned on.

Check if foreign matter (dust) is on the charging terminal. Remove any foreign matter with a cotton swab or soft cloth.

Check if you have turned the Display and lights option off in the SmartThings app.


What should I do if the AI mode on my SAMSUNG VS28C97 is not working?

If AI mode is not working:

Ensure the product is registered and connected to the SmartThings app.

Ensure the Clean Station is powered on.

Make sure the assembled brush is either the Active Dual Brush or Slim LED Brush+.

Make sure the suction power is set on the AI mode.

If the AI mode is not working, empty the dustbin and then follow the guide provided after the self-diagnosis.


Why isn’t the Clean Station emptying the dustbin or running self-diagnosis for my SAMSUNG VS28C97?

If the Clean Station isn’t working as expected:

Make sure the Clean Station is properly plugged in and the vacuum is placed correctly on it.

Check if you enabled the Auto Empty function.

Check the Bluetooth connection. Press and hold the Clean Station’s START/STOP button for 5 seconds. It blinks red if not connected, and blue if connected.

Make sure the battery is properly inserted into the vacuum cleaner.

If the vacuum is placed on the Clean Station within a minute of being removed, Auto Empty will not operate.

If you set the default suction power setting in the SmartThings app to a mode other than AI, the Clean Station will not perform self-diagnosis after emptying the dustbin.


Why does my SAMSUNG VS28C97 stop during cleaning?

The product has an overheating prevention device that may stop operation temporarily under the following conditions. After correcting the problem, turn the product on again.

When the vacuum cleaner operates with a full dustbin.

When the vacuum cleaner operates with a brush, pipe, or tool clogged.

When the Extension Crevice Tool is used for long hours.


Why did the suction power on my SAMSUNG VS28C97 suddenly decrease and make a vibrating sound?

Check the following:

Check whether the brush, dustbin, or Telescopic Pipe is clogged with foreign matter and remove it.

Check whether the dustbin is full. If it is, empty the bin.

Check whether the filter is dirty. If it is, clean the filter.


Why are small dust particles coming out of the accessories after cleaning with my SAMSUNG VS28C97?

After cleaning, operate the vacuum cleaner for 10 seconds or more to suck the small dust particles into the unit.


What are the product specifications for the SAMSUNG VS28C97?

Charging and cleaning time may differ depending on the type of brush and the conditions of use.

Power consumption VS90F40*** 1050 W (with VCA-SBTC97 battery)
VS28C97**** 730 W (with VCA-SBTC97 battery)
VS25C97**** 660 W (with VCA-SBTC97S, VCA-SBTD95 battery)
Battery specification (VCA-SBTC97) Li-ion 25.2 V, 3970 mAh, 7 cell
Battery specification (VCA-SBTC97S, VCA-SBTD95) Li-ion 25.2 V, 2200 mAh, 7 cell
Weight (Vacuum cleaner) (With Active Dual Brush) With battery VCA-SBTC97 3.18 kg
With battery VCA-SBTC97S, VCA-SBTD95 2.99 kg
Dimensions (Vacuum cleaner) With battery VCA-SBTC97 Width 250 mm x Depth 243 mm x Height 1036 mm
With battery VCA-SBTC97S, VCA-SBTD95 Width 250 mm x Depth 243 mm x Height 1011 mm
Charging time With battery VCA-SBTC97 5.0 hours
With battery VCA-SBTC97S, VCA-SBTD95 3.5 hours

How should I dispose of the SAMSUNG VS28C97 at the end of its life?

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.


CLICK HERE TO DOWNLOAD SAMSUNG VS28C97 (01) PDF DOCUMENT


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